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Queued Mail Not Send #2315

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iaanpermana opened this Issue Jun 17, 2017 · 4 comments

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@iaanpermana

iaanpermana commented Jun 17, 2017

Dear All,

please help about my issue, recently i'm installing plugin called Form Creator 2.4.2 by TecLib' that has its own helpdesk.
when i do submit or update my form data, it should create a notification for creator and asigned account.
The plugin working well as it should, but notification that's been generated always stuck in Mail Queue for ever. i do ceck the Setup > Automatic Action > queuedmail and my configuration is :
Run Frequency : 1 Minute
Run Mode : i've tried CLI or GLPI but it give same result.
I see the statistics and it shows me : 0 Action completed, no processing required
my notification entities has 0 minutes delay

i am running GLPI 9.1.1

how can i get rid of this problem ?
thanks

@Armin83

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Armin83 Jun 17, 2017

  1. Take care about correct time zone configuration i read something in threats in the forum.

(I don't now about this please search in support forum.)

  1. Do you use other notification ? Did the others work ?

  2. Please check at least 2 and 4 of this threat.
    http://forum.glpi-project.org/viewtopic.php?id=157065

  3. Do you see this email in glpi/files/_log/mail.log?

  4. Do you know about the difference between cli and glpi ?

  1. More Information similar topic
    http://forum.glpi-project.org/viewtopic.php?id=142324

Armin83 commented Jun 17, 2017

  1. Take care about correct time zone configuration i read something in threats in the forum.

(I don't now about this please search in support forum.)

  1. Do you use other notification ? Did the others work ?

  2. Please check at least 2 and 4 of this threat.
    http://forum.glpi-project.org/viewtopic.php?id=157065

  3. Do you see this email in glpi/files/_log/mail.log?

  4. Do you know about the difference between cli and glpi ?

  1. More Information similar topic
    http://forum.glpi-project.org/viewtopic.php?id=142324
@iaanpermana

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iaanpermana Jun 20, 2017

@Armin83

1. Take care about correct time zone configuration i read something in threats in the forum.

  • I've done this, my time zone setup isn't the cause

2. Do you use other notification ? Did the others work ?

  • Yes it does, the other notification that created from direct ticket creation working great.

3. Please check at least 2 and 4 of this threat.
http://forum.glpi-project.org/viewtopic.php?id=157065

5. Do you know about the difference between cli and glpi ?
In GLPI mode you must have action in your GLPI site to send notification.
Put automatic task in CLI mode and create the cron guaranteed process.
http://wiki.glpi-project.org/doku.php?id=en:config:crontab

  • Yes I do know the difference, and i've tried both of it. nothings work. my notification still stuck in the queued mail even when I set it to run on GLPI and accessing GLPI aplication, its not a mail configuration failure, i just dont know how to run it automatically.
  • When I create a scheduled task to run "cron" as mentioned in the wiki tutorial above with Windows Server 2008R2 and XAMPP, the task won't run at all.

iaanpermana commented Jun 20, 2017

@Armin83

1. Take care about correct time zone configuration i read something in threats in the forum.

  • I've done this, my time zone setup isn't the cause

2. Do you use other notification ? Did the others work ?

  • Yes it does, the other notification that created from direct ticket creation working great.

3. Please check at least 2 and 4 of this threat.
http://forum.glpi-project.org/viewtopic.php?id=157065

5. Do you know about the difference between cli and glpi ?
In GLPI mode you must have action in your GLPI site to send notification.
Put automatic task in CLI mode and create the cron guaranteed process.
http://wiki.glpi-project.org/doku.php?id=en:config:crontab

  • Yes I do know the difference, and i've tried both of it. nothings work. my notification still stuck in the queued mail even when I set it to run on GLPI and accessing GLPI aplication, its not a mail configuration failure, i just dont know how to run it automatically.
  • When I create a scheduled task to run "cron" as mentioned in the wiki tutorial above with Windows Server 2008R2 and XAMPP, the task won't run at all.
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iaanpermana Jun 20, 2017

Now it works with GLPI mode, thanks all

iaanpermana commented Jun 20, 2017

Now it works with GLPI mode, thanks all

@miltonarce

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miltonarce Oct 24, 2017

What was the solution?

miltonarce commented Oct 24, 2017

What was the solution?

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