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Picture of User on disapear #5604

fgendorf opened this issue Mar 15, 2019 · 4 comments


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commented Mar 15, 2019

Describe the bug

After update to the User picture are not showed as version 9.4

Page(s) URL

when access direct the URL /glpi//front/document.send.php?file=_pictures/ab/6_5c8290b63a4ab_min.jpg
a message "Unauthorized Access to this File" appear

To reproduce
open any ticket and mouse over "i" to show user information and the image is not show

Expected behavior

see the picture of user



Your GLPI setup (you can find it in Setup > General menu, System tab)

    "glpi": {
        "uuid": "0VCdUigR9KxVvVLrgYvz31lF9VZPdFAdaur4fQZ0",
        "version": "",
        "plugins": [
                "key": "fields",
                "version": "1.9.1"
                "key": "addressing",
                "version": "2.8.0"
                "key": "datainjection",
                "version": "2.7.0"
                "key": "formcreator",
                "version": "2.8.0"
                "key": "fusioninventory",
                "version": "9.4.0+1.0"
                "key": "pdf",
                "version": "1.4.0"
                "key": "mailanalyzer",
                "version": "1.3.8"
                "key": "mreporting",
                "version": "1.6.1"
                "key": "ocsinventoryng",
                "version": "1.6.0"
                "key": "reports",
                "version": "1.12.0"
                "key": "simcard",
                "version": "1.4.2"
        "default_language": "pt_BR",
        "install_mode": "TARBALL",
        "usage": {
            "avg_entities": "0-500",
            "avg_computers": "500-1000",
            "avg_networkequipments": "0-500",
            "avg_tickets": "10000-50000",
            "avg_problems": "0-500",
            "avg_changes": "0-500",
            "avg_projects": "0-500",
            "avg_users": "500-1000",
            "avg_groups": "0-500",
            "ldap_enabled": true,
            "mailcollector_enabled": true,
            "notifications_modes": [],
            "notifications": [
    "system": {
        "db": {
            "engine": "MySQL Community Server (GPL)",
            "version": "5.7.25",
            "size": "1636.9",
            "log_size": "",
            "sql_mode": ""
        "web_server": {
            "engine": "",
            "version": ""
        "php": {
            "version": "7.2.15",
            "modules": [
                "Zend OPcache"
            "setup": {
                "max_execution_time": "300",
                "memory_limit": "256M",
                "post_max_size": "200M",
                "safe_mode": false,
                "session": "files",
                "upload_max_filesize": "200M"
        "os": {
            "family": "Linux",
            "distribution": "CentOS release 6.10 (Final)",
            "version": "2.6.32-754.10.1.el6.x86_64"

Additional context

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commented Mar 15, 2019

I Found the solution, file document.send.php

if ($splitter[0] == "_pictures") {
         if (Document::isImage($_GET['file'])) {
            $send = true;


if ($splitter[0] == "_pictures") {
         if (Document::isImage(GLPI_DOC_DIR."/".$_GET['file'])) {
            $send = true;

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commented Mar 15, 2019

Indeed, thank for the fix. Could you open a pull request on 9.4/bugfixes branch?

I'll do if you cannot.

@trasher trasher added the bug label Mar 15, 2019

@trasher trasher added this to the 9.4.2 milestone Mar 15, 2019

@trasher trasher self-assigned this Mar 15, 2019

cedric-anne added a commit to cedric-anne/glpi that referenced this issue Mar 15, 2019


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commented Mar 15, 2019

Tried fgendorf' fix but uploading a new pict still don't work.
Interface displays : Fichier trop volumineux ou attaque potentielle. Le déplacement du fichier temporaire a échoué.
Logs display this error in php-errors.log :

[2019-03-15 14:16:32] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/html/glpi- line 659
*** PHP Warning(2): exif_imagetype(5c8bebfc69afd1.97865426Windows_Movie_Maker_icon.png): failed to open stream: No such file or directory
Backtrace :
inc/document.class.php:1545 exif_imagetype()
inc/user.class.php:712 Document::isImage()
inc/commondbtm.class.php:1362 User->prepareInputForUpdate()
front/user.form.php:107 CommonDBTM->update()


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commented Mar 19, 2019

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