An mini platform for send tickets into Zendesk as a agent in behalf of the customer.
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README.md

Zendify

An mini platform for sending tickets into Zendesk as an agent in behalf of the customer.

Setup

  1. Create a Zendesk account.
  2. Create a new token in Admin panel > Channels > API.
  3. Put the SUBDOMAIN*, USERNAME, and TOKEN into the .env.example file and rename it for .env.
  4. Create an Auth0 account.
  5. Crate a new client in Clients menu > Create client or modify the default one.
  6. Set http://localhost:3000 in Allowed Callback URLs and Allowed Origins (CORS).
  7. Get the CLIENT ID, CLIENT SECRET, and DOMAIN then put them into the .env file as you did it before.
  8. Create a new user in Users menu for test it.

*The SUBDOMAIN is the subdomain part of your https://<SUBDOMAIN>.zendesk.com/ URL.

Development

  1. Follow the Setup steps above.
  2. Install the dependencies running npm install.
  3. Start the development mode running npm run dev.
  4. Open the browser at http://localhost:3000.

The development mode starts the server listening its changes with nodemon. Also, it is listening the client changes with webpack-dev-server that have integrated the HMR. Learn more about HRM.

Deploy to Heroku

  1. Follow the Setup steps above but instead of put the tokens in the .env file you have to add them on Heroku* and in the step 6 add your herokuapp domain.
  2. Add them as enviroment variables in Settings tab > Reveal Config Vars button.
  3. Deploy the app as usual with git push heroku master. Learn more.

*Environment variables that you need to have on Heroku:

NODE_ENV              = production
NPM_CONFIG_PRODUCTION = false
ZENDESK_SUBDOMAIN     = <YOUR_SUBDOMAIN>
ZENDESK_TOKEN         = <YOUR_ZENDESK_TOKEN>
ZENDESK_USERNAME      = <YOUR_ZENDESK_USERNAME>
AUTH0_CLIENT_ID       = <YOUR_CLIENT_ID>
AUTH0_CLIENT_SECRET   = <YOUR_CLIENT_SECRET>
AUTH0_DOMAIN          = <YOUR_CLIENT_DOMAIN>

Notes

The user that logs into the application should have the same email that it has as a Zendesk agent.