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x/build/cmd/release: official windows installer not working with version 1.15 #40967

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terryjiang2020 opened this issue Aug 21, 2020 · 8 comments
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Builders x/build issues (builders, bots, dashboards) FrozenDueToAge WaitingForInfo Issue is not actionable because of missing required information, which needs to be provided.
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@terryjiang2020
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What version of Go are you using (go version)?

1.15

$ go version

Does this issue reproduce with the latest release?

Yes

What operating system and processor architecture are you using (go env)?

WIndows 10 64 bit

go env Output
$ go env

What did you do?

Download link: https://golang.org/dl/

I downloaded the installer named 'go1.15.windows-amd64' from the official website and tried to install it by simply double click it.

What did you expect to see?

An installer with a guide to help me install it.

What did you see instead?

It shows 'Prepare to install' for about half a second then the window disappears, and the Windows told me it is still running somewhere when I thought the installation is failed and tried to delete the installer. After several hours or minutes, another window pop up telling me the installation is not responding and ask me whether I want to cancel or retry. Either way, that window will disappear again without notifying me of what is happening.

Tried redownloading but it's still the same. 1.14.7 also has the same issue on my machine.

@davecheney
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Thank you for your report. Anti virus software on windows is a common culprit for this class of issues, are you able to rule out interference by av software?

@terryjiang2020
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Hi there, just turned off my McAfee and the issue persists. Anything I can do next?

@davecheney
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Maybe turning McAfee off doesn’t really turn it off. Do you have access to another computer without McAfee that you could verify that?

@AlexRouSg
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I am unable to reproduce this on Windows 10 1909

In the short term, you can install manually by downloading the .zip file and extracting to anywhre and adding the /bin folder to PATH.

Maybe try checking event viewer and/or the macafee logs to see if anything pops up.

@cagedmantis cagedmantis changed the title Official windows installer not working with version 1.15 x/build/cmd/release: official windows installer not working with version 1.15 Aug 25, 2020
@gopherbot gopherbot added the Builders x/build issues (builders, bots, dashboards) label Aug 25, 2020
@gopherbot gopherbot added this to the Unreleased milestone Aug 25, 2020
@cagedmantis cagedmantis added the NeedsInvestigation Someone must examine and confirm this is a valid issue and not a duplicate of an existing one. label Aug 25, 2020
@cagedmantis
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@terryjiang2020 We have been unable to reproduce this issue. Do you have another Windows 10 64 bit machine you can test the installer on? Can you try @AlexRouSg suggestion and download the zip file and expand it?

@cagedmantis cagedmantis added WaitingForInfo Issue is not actionable because of missing required information, which needs to be provided. and removed NeedsInvestigation Someone must examine and confirm this is a valid issue and not a duplicate of an existing one. labels Aug 25, 2020
@terryjiang2020
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Hi there, strangely, today I simply double clicked it again and it works perfectly without I making any change to the system (including disabling anti-virus or anything else).

@terryjiang2020
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The same go1.15.windows-amd64.msi file btw, I didn't even re-download it. It simply works.

@davecheney
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Thanks for confirming. I'm going to close this issue for the moment. Please comment if this reoccurs.

note: if you are having difficulties installing a version of Go other than 1.15 in the month of august, please open a new issue as the version of Go and or windows will have changed in the interim.

@golang golang locked and limited conversation to collaborators Aug 25, 2021
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