I'd like help finding a hotel in New York City.
Okay. I can help you with that. What else can you tell me?
I'm looking for a room from 27th December to 1st January.
Okay. What else?
I like it within 5 miles from Times Square.
Sure, anything else?
It's just for myself.
Okay. So, 1 room and 1 adult? Okay.
Yes.
What else?
Can you keep it under $250 per night?
Sure. What else?
Can you tell me about the different types of rooms offered?
Sure. Just a moment.
Okay.
I see that on the dates you provide me. There aren't any rooms available in the hotels for under $250 per night.
Okay, then remove the price.
Okay, sounds good. I'll give you 3 hotels to choose from and then we can look at the room details. Sound good? Okay. The first one is the hotel at Times Square, it's $300 per night. It's a 3-star hotel. Straightforward hotel with a roof bar & a fitness room, plus free WiFi & continental breakfast. The second is the Westin, it's a 4-star hotel. It's $539 per night. Traditional rooms & suites in high-end hotel offering a refined steak house & a lounge, plus a gym. The third is Renaissance, it's a 4 star hotel. It's $798 per night. Polished lodging in a high-rise building with a chic restaurant & a lounge, plus an exercise room. Those are the 3.
What different types of rooms do they have at the Westin?
Would you mind saying that again?
What different types of rooms do they have at the Westin?
Got it, checking room types at the Westin. We have several options to choose from, the first is premium deluxe, next is grand deluxe, then traditional rooms. Grand deluxe has deluxe rooms, junior suite and corner one bedroom suite and premium has empire suites. Those are the different types.
Can you tell me the difference between the premium and the grand deluxe?
Sure. So, the grand has everything the premium has but it's bigger.
Okay, I'll take a grand deluxe then.
Sounds good.
Can you have listed the features that room for me please?
Sure, I can. Bathroom heavenly, shower/bath, deluxe bath amenities sleep well with Lavender Balm hairdryer. Room amenities & services, nightly turn-down service, wake-up service, terrycloth bathrobe, Iron/Ironing board maid service. Bed features heavenly bed roll away, beds available (Charge). Entertainment 47 inches LED and HD-TV, iHome, alarm clock, radio with iPod Dock, cable channels, free daily newspaper, free internet is available to all SPG members when booking on Starwood websites, mobile sites and SPG apps. Benefits vary by membership Leve, those are the room details.
Okay and can you tell me the restaurant and the bar situation at the Westin?
Sure, there's a high-end steak house and a chic lounge serving light snacks. Were you able to catch that?
Absolutely, let's go ahead and book that room.
Sure, it's $692 per night. Sounds good?
That's good for me.
Okay, great, booked. Anything else?
That'll be it for today.
Goodbye.