Hello.
Hello. How can I assist you at this moment?
My friend has met with an accident and I need to take care of him. I would like to cancel my trip. Can you please cancel my reservation?
Sure, I will help you with that. Can I have your name please to check your reservation status?
My name is Barbara Williams.
Please wait a moment to check your reservation status. Sorry Barbara Williams, no reservation has found under your name to cancel.
Sure, take your time. Its ok, no issues. Thank you for the information.
Thank you for choosing us, have a good day.