Hello.
Hello. How may I assist you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, I am here to help you out.
Thank you.
May I know your name please?
Myself Kathleen Lopez.
Wait a moment please.
Sure.
Kathleen Lopez, we haven't found any reservation under your name in our database.
It's ok, thank you for your help.
Thank you for choosing us.