Hello.
Hello, how may I help you?
I need to cancel my reservation which I have done to participate in singing event but unfortunately  event got cancelled, can you please cancel my reservation?
Ok, please wait for a moment.
Ok.
May I know your good name please?
Sure, my name is Edward White.
Sorry, there is no reservation found on your name in our data base to cancel.
Oh! it's ok no problem. Thank you for your information.
Thank you for approaching us.