Hello.
Hello. How may I help you?
Due to sudden health issue, I want to cancel my reservation. Can you please help me out with that?
Sure, I am here to help you. Please wait, let me check your reservation status. May I know your name?
Thank you for accepting my request, I had reserved it on the name of Jacob Taylor.
Sorry, I did not find any reservation under your name in our database.
Oh! I think it was cancelled by my cousin. Thank you for checking.
You are welcome and thank you for choosing us.