Hello,.
Hello, how may I support you today?
 I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me in cancellation of my ticket?
Sure, may I know your good name please?
Thank you. I am Daniel Allen.
Ok, please wait for a moment.
Sure, I will wait.
Thanks for waiting, no reservation found with your name to cancel.
Oh! I think it does not reserved properly. Anyway, Thanks for the effort.
Thanks for approaching us.