Hi.
Hello. How can I assist you today?
Could you please help me in changing my existing reservation due to postpone of my exams?
Sure, may I know your name to check for the previous reservation?
Sure, Helen Robinson is my name.
Please allow me a moment.
Sure, take your time.
Helen Robinson, there is no reservation found under your name.
Ok, not a problem. Thank you for the information.
Thank you for contacting us.