Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello. 
 agent: Hello. 
 customer: I am Joshua Edwards. 
 agent: How can I help you at this moment? 
 customer: Can you please help me in booking a flight ticket from Atlanta, ATL to reach Orlando, MCO? 
 agent: Sure, I am here to help you. Can you please provide your journey dates? 
 customer: My travelling dates are from Feb 29 to Mar 02. 
 agent: Do you have any connection limit for this trip? 
 customer: My max connection is 1. 
 agent: Do you have any specific depart and arrival timings for this trip? 
 customer: My return time is morning. 
 agent: Do you have any other specifications for this trip? 
 customer: I am comfortable with any flight. 
 agent: UA airlines is providing connecting flight on this route with a ticket fare of 200 and flight departs at 13:00PM and arrives at 11:00AM, shall I book your ticket in this flight? 
 customer: Sure, you can proceed for booking. 
 agent: Joshua Edwards, your ticket is booked in flight number 1004. 
 customer: Thanks for your excellent support in flight booking. 
 agent: You are welcome and have a safe journey.
Answer:
book