Hello,.
Hello, how can I assist you?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled.
Ok.
Can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name to check the reservation list and cancel your ticket?
I am Barbara White.
Please be on hold, I will get back to you.
Sure.
Thanks for waiting, I regret that there is no reservation found on your name.
Ok, no problem. Thanks for the information.
Thanks for your kind approach.