Hello.
Hello, how can I help you today?
I have got a sudden call from my friend that one of my friend got met with an accident so I feel to change my reservation. Can you please help me out?
Sure, we are here to help you.
Thanks.
May I know your name?
Sure, my name is Eric Anderson.
Ok, wait for a moment I will check and get back to you.
Sure.
Thanks for waiting there is no reservation found on your name.
No problem, thank you.
Thanks for approaching us.