Hello.
Hello, how can I aid you?
I want to change my existing reservation, can you please help me with that?
Sure, I'm perky to help you with that. May I know your good name please?
My name is John Lopez.
Ok, please wait while I'll check your reservation status.
Sure.
John Lopez, there is no active reservation found under your name to do changes in that.
No problem, thank you.
Thank you for reaching us, have a nice day.