Hello.
Hello, how may I help you?
I have to cancel my ticket booking due to some health problems, can you please cancel it?
Sure, I will help you with the flight ticket cancellation. May I have your name please?
Sure, I have done my previous reservation on my name Richard Green.
Ok. I have searched online but I could not find your flight reservation to cancel it.
Thank you for your help, that's not a problem.
Thank you.