Hello.
Hello. How can I aid you?
I have planned a trip with my students to enjoy the holidays in water world but, some of the students were effected with health issues, so I would like to change my booking, can you help me in changing my booking?
Ok, may I know your name?
Sure, my name is Emma Edwards.
 Sorry, no reservation found on your name.
Ok, not a problem with that one. Thank you for your assistance in quick manner.
Thank you.