Hello.
Hello. How can I aid you?
I want to change my existing reservation due to postpone of my exams so, can you help me with this?
Sure, I will help you.
Thank you.
May I know your name?
My name is Anna Martin.
Please wait a minute.
Sure.
Thanks for waiting. There is no active reservation on your name.
Not a problem, thank you for the information.
Thanks for reaching us.