Hello.
Hello, how can I help you today?
I need to cancel my recent reservation due to health issues, can you help me in doing that?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Benjamin Edwards.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for the information.
Thank you for reaching us.