Hello. I am Kimberly Lee.
Hello, how can I give assistance to you?
I need to cancel my recent reservation due to heavy rainfall in our city. Could you please help me in doing that?
Sure, we are here to help you with cancellation.
Thank you.
Please wait for a couple of minutes.
Ok.
Thanks for waiting, we found a reservation on your name and it is successfully cancelled.
 Thank you.
Your refunded amount can be credited to your account within 2 - 3 working dates.
Ok.
Thank you for availing our service.