Hello,.
Hello, how can I assist you?
 I am doing a new project to submit in Innovation Festival, but my project went wrong. So, I will not attend that event. Can you cancel my ticket?
Sure, may I know your name?
Andrew Phillips, is my name.
Please wait a moment.
Sure.
Sorry, there is no reservation found on your name.
Oh! Maybe it does not reserved here. Anyway, thanks for your effort.
Thank you for choosing us.