Hello.
Hello. How can I assist you at this moment?
Please cancel my recent reservation due to some health issues?
Sure, I am  happy to help you with that. Can I have your  good name please?
Sure, I am Sandra Jones.
Ok, please wait a moment.
Sure.
Sorry Sandra Jones, no reservation has found  under your name to cancel.
Ok, not an issue. Thank you for your information.
Thank you for choosing us, have a good day.