Hi.
Hello, how can I help you today?
Owing to an emergency I had to request you to cancel my reservation, can you help me?
Sure, we are here to help you.
Thank you.
May I know your name?
My name is Patricia Martinez.
Ok, wait for a while.
Ok.
Thanks for waiting there is no reservation found on your name.
No worries, thank you for the information.
Thanks for approaching us.