TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Richard Jones. 
 agent: Hello, how can I support you? 
 customer: Could you please help me with booking a flight to Seattle, SEA from New York, LGA? 
 agent: Sur, can you help me with your journey dates? 
 customer: I want to attend my sister's marriage, so you can book a ticket on 02/17 and return on 02/19. 
 agent: Sorry, no flights found on your given preferences. 
 customer: No problem, thank you for the information. 
 agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hi. I am Michael Lee, arranging a surprise party to my dearest friend on the occasion of her birthday. 
 agent: Hello, how may I aid you today? 
 customer: Please book a flight on 03/17 with one connection. 
 agent: Sure, may I know your airport codes? 
 customer: Origin- destination: IAH -LAS. My arrival date is on 03/19. 
 agent: Thanks for waiting, there are no flights found on your given requirements. 
 customer: Thank you. 
 agent: Thank you.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I be at your service today? 
 customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that? 
 agent: May I know your name please to check the status of your reservation? 
 customer: I am Matthew Thomas. 
 agent: Thank you. Please stay online for a while, I will check your reservation status and let you know. 
 customer: Sure. 
 agent: Sorry, there is no reservation matching with your name in our portal to make changes further. 
 customer: No problem, thanks for the information. 
 agent: Thank you for reaching us.

SOLUTION:
no_reservation