Hello.
Hello, how can I help you?
I want to cancel my reservation, could you please help me to cancel it?
Sure, I am here to help you. May I know your name please?
My name is Deborah Moore.
Ok, please wait a minute.
Sure.
Thank you for your time, sorry no reservation found on your name.
Ok, not a problem. Thank you.
Thank you for reaching us, have a nice day.