Hi.
Hello, how may I be of your helping hand today?
I want to cancel my recent reservation as my trip got postpone due to my health issues. Can you help me in cancellation?
Sure, we are here to help you. Can you please provide your name to check your previous reservation status?
I am Kenneth Garcia.
Please wait a while.
Ok.
We  are glad to inform you that, we found a reservation with your name. Shall I proceed with cancellation?
yes, you can cancel the ticket.
Your ticket has been cancelled successfully, and your amount will be credited to your back account within four working days.
Thank you for your help in cancellation.
Thank you for reaching us.