HI.
Hello, how can we assist you?
Due to heavy cyclone at my location, I'm unable to catch the flight. Can you please help me in cancellation of my ticket?
Sure, we here to help you. Can you provide your name on which the ticket is been booked?
I have booked the ticket on the name of Cynthia Lee.
Ok Cynthia Lee, can you please hold on for a moment?
Sure.
As per the records there no reservation found on the name provided.
That's ok, may be I have done a wrong booking. Thank you anyways.
Thank you for choosing our agency.