Hi.
Hello, how may I aid you?
Can you please help me in changing my existing reservation?
Sure, I can help you. Please let me know your name for checking your reservation status.
Barbara Gonzalez here.
Thank you. Please wait, I will check and let you know.
Sure.
I am sorry to inform you, there is no reservation found under your name in our database.
No issues, thank you.
You are welcome and thank you for choosing us.