Hi.
Hello.
I am Matthew Gonzalez.
How can I assist you?
Can you help me for cancelling my recent reservation, because I am unable to travel at this moment?
Sure Gonzalez, please wait a moment.
Ok, I will wait for your reply, but get back with my reservation status.
Sorry, there is no reservation found on your name.
Oh! It's ok, no problem.
Thank you for choosing us.