Hello.
Hello, Is there any help that you need from our agency?
Yes, I need your help in cancelling my recent reservation due to postpone of my exams. Will you help me in that?
Sure, I can help you in that.
Thanks.
May I know your good name to track the details from our database?
Myself Rachel Mitchell.
Ok, just for a few minutes.
Sure.
We are sorry to specify that, there is no active reservation found on your name to cancel it.
No problem, thank you.
Thanks for consulting us, wish you a great day.