Hello.
Hello, how can I help you?
I want to change my existing reservation as my plan to go for shopping got postpone. Can you please help?
Sure, we are here to help you.
Thank you.
May I know your name to check the details in the reservation list?
My name is Amy Johnson.
Ok, please wait a moment.
Sure.
Amy Johnson, no reservation found on your name to proceed further.
No worries, thank you.
Thank you for contacting us.