Hi.
Hello, how can I assist you?
I want to cancel my reservation, can you help me with that?
Sure, I can help you with that. May I know your good name please?
Sure, Kimberly Lee here.
Ok, please wait for a while.
Sure.
Kimberly Lee, there is no active reservation found under your name to do cancellation.
Ok, no issues. Thank you.
Thank you for choosing us, have a nice day.