Hi.
Hello, how may I support you?
Can you please change my reservation?
Sure, I am here to help you for this. Let me check your reservation status in our records. May I know your name?
Sure, I am Kathleen Lewis.
Ok, please wait.
Sure.
We could not find any reservation by the name you provided in our database.
Ok, not an issue. Thank you for checking.
Thank you for choosing us.