Hello, Williams Lewis this side.
Hello, how may I assist you?
I want to cancel my ticket due to some urgency at my office, can you please help me?
Sure Lewis, give me a moment let me check your reservation details in our data base.
Sure, take your time.
Sorry Lewis, no reservation has found in our reservation list.
Ok, no issues, I will recheck with my booking in my mails.
That's fine.
Thank you for your clarification.
Thank you for reaching us.