Hello.
Hello. How may I serve you at this moment?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, may I know your good name please?
Sure, myself Cynthia Perez.
Ok, please wait for few minutes.
Sure.
There is no existing reservation found on your name in our records.
It's ok, thank you for your help.
Thank you for reaching us.