Hello.
Hello. How may I serve you?
Due to an emergency, I have to change my existing reservation. Can you please help me?
Sure, may I know your name please?
Thank you for considering my request and I am Margaret Clark.
Thank you for your time, we did not find any active reservation in your name to make changes further.
Ok, no problem with that one. Thank you for your search and providing the information.
Thank you for reaching us.