Hello.
Hello. How may I help you?
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
Sure, please wait a minute.
Thank you, take your time.
May I know your name?
Sure, my name is Samuel Moore.
Ok, give me a minute.
Sure.
Sorry, there is no active reservation found under your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Most welcome.