Hi.
Hello, how may I be at your service today?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
May I know your name please to check the status of your reservation?
Sharon Young here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal.
No issue, thanks for the information.
Thank you for reaching us.