Hello.
Hello, how may I assist you today?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, may I know your name?
Yes, I am Scott Miller.
Please wait for a minute.
Sure, take your own time.
We found a reservation on your name, shall I proceed to cancel?
Yes, you can proceed.
Your reservation has been cancelled.
Thank you for your help.
Thank you.