Hello.
Hello, how may I assist you now?
I am Robert Nelson. Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?
Ok, may I know your name to check with your booking status? Please be on hold for a while.
Sure.
Robert Nelson, there is no reservation found by your name.
No problem, thank you for the information.
Thank you for reaching us, have a nice day.