Hello.
Hello, how can I support you?
I would like to change my existing reservation, which is done recently. Can you please help me out?
Sure, we are here to help you. May I know your name please?
Sure, myself Thomas Thomas.
Please wait for a while.
Sure, I will wait for your response.
Thanks for your time, there is no active reservation found in your name.
Not as issue, anyway thank you for the information.
Thank you for choosing us.