Hello.
Hello, how may I assist you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am here to help you with this. May I know your name please?
I am Karen Phillips.
Please wait for a moment.
Sure.
Sorry Karen, there is no reservation found as per your name to cancel it.
No problem, thank you for the information.
You are welcome.