Hi.
Hello. How can I address  you?
Please help me in booking a ticket for direct flight from CLT to MSP.
Sure. When are you making your trip?
I am planning to start my journey on June 11th and return on June 13th.
May I know your name?
I am Michelle Taylor.
Do you have any airline preference?
Yes, I want a normal-cost airline.
Is there any other specifications?
No.
Ok, Give me a minute.
Ok.
We found a connecting flight with the  Hawaiian airline, flight number:1007.
Do not proceed. I need a direct flight.
Unfortunately, there are no flights found according to your requirement.
Ok, no problem. Thank you.
Thank you for reaching us.