Hi.
Hello. What help you are expecting from our travel agency?
I have to cancel my flight ticket booking that there is a music concert for me in that date, can you please help me?
Sure, I can help you in cancelling the ticket. Will you please tell me your full name?
My name is Nicole Wright.
Ok, please give me a moment.
Sure.
I am happy to tell you that, I have found your ticket reservation and successfully cancelled your ticket.
Ok, thank you for cancelling my flight ticket booking.
You are most welcome. Thank you for choosing us.