Hi.
Hello. How may I assist you?
I want to change an existing reservation due to sudden change in my trip. Can you help me?
Sure, I am here to help you out.
Thank you.
May I know your name please?
I am Benjamin Taylor.
Wait a moment please.
Ok.
Benjamin Taylor, we haven't found any reservation under your name in our database.
No issue. Thank you.
Thank you for choosing us.