Hi.
Hello. How may I help you?
I got some urgent work at my place so I have decided to cancel my reservation, can you please help me?
Sure, May I know your name to cancel your reservation?
Sure, my name is Helen Jones.
Please hold on for a while, let me check your reservation status in our website.
Sure.
Sorry, no reservation is found by your name.
Not an issue, anyway thank you for checking.
Thank you for contacting us.