Hi.
Hello. How may I serve you today?
Owing to an emergency, my planned trip to visit New York night clubs has been cancelled. Can you help me with cancellation?
Sure, for that I need to know your name. Can you provide it?
Sure, I had a reservation with name Janet Roberts.
Please wait a minute.
Sure.
Sorry to inform you that there is no reservation found by this name.
Ok, no worries at all.
Thank you.