Hi, I am Donna Carter.
Hello, how may I serve you now?
As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you help me with the cancellation process?
Sure, please wait for a while.
Ok, I will wait for your response.
There is no reservation found on your name.
Ok, no issues. Thanks for your quick response.
Thanks for opting us, have a great day.