Hello.
Hello, how can I guide you for today?
I am looking to cancel my recent ticket because my planned trip got cancelled. Can you please help me to cancel the ticket?
May I know your name?
My name is Katherine Thompson.
Please give me a minute, I will check the status of your previous reservation.
Ok, take your time. I will wait for your response.
Sorry, there is no reservation found under your name in our database.
It's ok, not an issue with  that. Anyways thank you for your time.
Thank you for contacting us, have a nice day.