Hi,.
Hello, how can I assist you?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Sure, may I know your name please?
I am Scott Rodriguez.
Ok, please wait for a moment.
Sure.
Sorry, there was no reservation found with your name.
Ok, no issues. Thanks for the information.
Thank you for opting us.