Hello.
Hello, how can I help you today?
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
Sure, can I have your name please?
Thank you for accepting my request, I have reserved it on the name of Carol Wright.
Ok, please wait for a while.
Sure, take your time.
Thanks for waiting, there is no active reservation on your given name.
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
Thank you for opting us.