Hello.
Hello. How may I help you?
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
Sure, I will help you. May I know your name please to check your reservation status?
My previous reservation has done with the name George Mitchell.
Please wait a  moment.
Sure, take your own time.
George, no reservation has been found on your name in our database.
Ok, not an issue. May be my brother has already cancelled the ticket on behalf of me.
Thank you for approaching us.