Hi.
Hello, how can I serve you today?
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
Sure, I will help you with cancellation.
Thank you.
May I know your name?
My name is Catherine Adams.
Please wait for a moment.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem, thank you.
Thank you for visiting us, we hope see you again.