Hello. I am Karen Phillips.
Hello, How can I respond to your request?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I can help you in that.
Thank you.
Please stay online, I will check the previous list and revert to you.
Ok, take your time.
We are sorry to specify that, there is no active reservation found on your name.
That's ok, no problem. Anyway thank you for your information.
Thanks for contacting us.