Hello.
Hello. How may I help you today?
I have some personal matters that need fixing so I need to cancel my recent reservation. Can you please help me?
OK. Please mention your name, so that I can check with reservation list.
My name is Dorothy Young.
Ok, Thanks for sharing your name, but we can not find your name in the list.
That's not a problem. Thanks for your information.
Thanks for choosing us, Have a great day.