Hello.
Hello, how can I help you?
I have reserved flight ticket but unfortunately my family was not accepting to travel particulate dates so, can you please help me to change my active reservation?
We are at your service, can you provide me your name please?
Sure, my name is Patrick Jones.
Please may I have your time?
Sure.
 Patrick Jones. I have checked with the system, sorry to say there is no reservation by your name.
That's ok, no problem. Anyway thank you for checking.
Thank you for reaching us.