Hello.
Hello, how may I help you?
Due to some health issue, I want to cancel my recent reservation. Can you please help me for cancellation?
Sure, I am here to help you for this. May I know your name please?
I am Ashley Walker.
Just a moment, let me check your reservation status in our records.
Ok.
Sorry for inconvenience, no reservation is found under your name.
Ok, Thank you.
Thank you very much for contacting our agency.