Hi.
Hello. How best can I help you now?
I want to cancel my recent reservation due to my health issue, so can you help me with this?
Sure, I am here to help you in cancelling.
Thank you.
For the process of cancelling, we need to know on whose name it was reserved previously. So, can you please provide me your name?
My name is William Phillips.
Ok, please wait for a while.
Sure.
Sorry, there is no reservation found on your name in our records.
Not a problem, thanks for checking.
Thank you for choosing us, have a good day.