Hello. Emily Walker here.
Hello Emily, how may I help you?
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing. Can you please help me for that?
Sure, I can help you, just hold on for a while.
Ok.
Sorry to inform you, there is no reservation found with your name in our records.
Any way, thank you for the information.
It's my pleasure.