Hello.
Hello. How can I help you?
I want to change my reservation as I am not able to make my trip. Can you help me with that?
May I know your name please?
Sure, my name is Matthew Walker.
Ok, I have found your previous reservation. Can you please tell me your travel dates?
Sure, my travel dates are Feb 29 and Mar 02.
Ok, which airports do you prefer?
My airport codes are HOU and IAD.
Do you have any specification about airlines?
I am comfortable with any of the airlines.
Ok, how many connections do you require in between your journey?
I need connecting flight for my journey.
Ok, please wait a minute. In the meanwhile, tell me your other specifications if any?
I do not have any other requirements.
There is a  flight in Southwest airlines which is having  a single connection and the ticket cost is 200 in an economy class. Shall I proceed to reserve the ticket?
Yes, do proceed with the reservation.
As per your request, I have reserved your ticket with the flight number 1020. Have a nice journey.
Thank you for your kind service.
Thank you for approaching us.