Hi.
Hello. How may I assist you at this moment?
Could you please change my existing reservation due to postpone of my exams?
Sure, I am glad to assist you. Can I know your name for checking purpose?
My name is Susan Johnson.
Thank you for information, please give me a moment.
Sure.
Thank you for your patience, there is no reservation obtained based on my search with your name in our data base to change your booking.
Not a problem, thank you for checking.
You are most welcome and thank you for approaching us.