Hello.
Hello, how may I help you?
I want to cancel my reservation as I am not able to make my trip. Can you help me with that?
Sure, may I know your name to proceed?
Sure, my name is Nicole Lewis.
Please wait for a moment to check your details.
Sure, I will wait for your response.
I have found your reservation, can I proceed to cancel it?
Yes, please cancel it.
Your reservation is cancelled.
Thank you for your help.
Welcome.