Hello, I am Katherine Johnson.
Hello. Welcome to Global agency. Nice to meet you Johnson. How may I assist you today?
As my trip for sports festival was postponed, so could you please help me with cancellation of my recent reservation?
Sure, please wait for a minute.
Sure.
Are you sure, that you have reserved with this name?
Yes.
Then sorry, there is no reservation.
No problem, Thank you for your response.
It's my pleasure, have a nice day.