Hello.
Hello. How may I assist you today?
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
Sure, I am gleeful to help you.
Thank you.
Can you please provide your name to check your previous reservation?
Sure, my name is Sarah Williams.
Please wait a moment to check.
Ok.
Sorry to inform you that, there is no reservation with your name in our records.
Oh! It's ok no problem. Thank you for your service.
Thank you for approaching us, have a great day.