Hi.
Hello. How can I guide you for today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I will help you with that. May I know your name?
Sure, my name is Catherine Thompson.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you.
Thank you for contacting us, have a nice day.