Hello.
Hello, How can I help you?
As part of my schedule, I made a reservation earlier to attend live music concert. But, due to some health issues I was unable to attend. So, can you please help me in changing my reservation?
Sue, to proceed further we need to know your name.
I am Melissa King.
Ok, please hold on for a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no problem. Thanks for your kind service.
Thanks for your interest on us.