Hi, I am George White.
Hello. How might I help you?
Due to serious health issue, I am unable to attend my cousins wedding.
OK.
Could you please help me out to cancel my recent reservation?
Sure. Give me a minute for cancelling your reservation.
Sure.
Thank you for being patient. Sorry for inconvenience, no flight has been found on your name.
Ok, no problem. Thanks for your service.
Thank you for choosing our service.