Hello,.
Hello, how can I serve you today?
 I want to cancel my reservation, As my friends have already done my reservation with some other airlines. Can you please help me?
Sure.
Thank you.
May I know your good name?
Nancy Mitchell, is my name.
Please wait for a while.
Sure.
Thanks for waiting, there is no reservation found on your name.
Ok, no problem at all.
Thank you for opting us.