Hi, I am Brenda Rodriguez.
Hello, how can I serve you now?
Due to the sudden demise of my granny, I am unable to catch a flight. So I want you to cancel my existing reservation.
Ok, I will help you to cancel your reservation. Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, not an issue. Thank you for your assistance.
Thank you for reaching us, we hope see you again.