Hello.
Hello, how can I help you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office, so I want to change my reservation. Can you please help me with that?
Sure, can I know your name to make necessary changes to the reservation?
Sure, this is Lisa Jackson.
Please wait.
Sure.
Sorry, no reservation found with your name.
Ok, not an issue. My brother might have changed my reservation. Anyway, thank you.
Thank you for reaching us.