Hi.
Hello, do you need any help from us?
As my exam got postponed, I want to change my existing reservation. Can you help me out?
Sure, could I have your name please?
Sure, my name is Elizabeth Evans.
Evans, please allow me a moment.
Ok.
Sorry, there is no reservation with your name in our portal to make changes.
That's ok, thank you.
You are welcome, have a great day.