Hi.
Hello. How may I assist you today at this moment?
I want to change my existing reservation due to postpone of my exams, can you help me with this?
On which name your ticket has been reserved?
My name is Mark Thomas.
Please give me a moment.
Sure.
We are sorry to inform you that there is no reservation found with your provided name.
Not an issue, thanks for checking.
Thank you for availing us.