Hi, I am Stephen Scott.
Hello, may I know how best I can help you today?
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
 Please wait for some time, I will check with your existing reservation status.
Ok.
we are sorry to inform you that, there is no reservation found with your name.
That's ok.
Thank you for reaching us with a query.