Hello.
Hello, how may I help you?
I want to cancel my recent reservation due to some family problems. Can you please help me with this?
Sure, I am happy to help you. May I know your name?
Sure, I am Kimberly Nelson.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure.
I am sorry to say you that there is no reservation found under your name in our database.
Ok, no problem.
You are welcome and have a nice day.