Hello.
Hello, how can I help you?
I want to cancel my ticket due to dust storm in my hometown.
Sure, I am here to help you for this. May I know your name please?
Brenda Garcia here.
Just a moment, let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found under your name.
No problem, thank you.
Thank you very much for contacting our agency.