Hello.
Hello. What service do you need from us?
Sarah Johnson here, can you please help me to cancel my reservation which I did a week ago?
Sure, I can help you with the ticket cancellation process.
Thank you for your support.
Please give me a minute, I will check your ticket status and let you know.
Ok, take your time.
Sorry to inform you, there is no reservation found with your name in our database.
That's ok, may be the reservation is not confirmed. Thank you for trying your best.
Yes, I think that is the reason. Thank you for contacting us.