Hello.
Hello, how can I help you?
I want to cancel my recent reservation due to heavy rain fall. Can you please help me with cancellation?
Sure, we are here to help you.
Thank you.
May I know your name?
My name is Mary Clark.
Ok, wait for  a while.
Sure.
Thanks for waiting there is no reservations found on your name.
Not an issue. Thanks for your information.
Thanks for approaching us.