Hi.
Hello, how may I help you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, we are here to help you. May I know your good name please?
Ruth Gonzalez is my name.
Please wait a minute.
Ok.
Sorry to say that, there is no active reservation found on your name.
That's ok, thank you.
Thank you for availing us.