Hello, I am Ronald Collins.
Hello, how may I help you?
I am planning to postpone my trip due to an emergency. Can you aid me in doing some modifications in my existing reservation?
Ok, please be on hold I will revert you back with the proper information.
Take your time, I will wait for your response.
Thanks for your time, there is no reservation found under your name to change it.
No issues. Thank you for checking.
Thanks for choosing us.