Hi. I am Robert Turner.
Hello, how can I help you today?
My exams got rescheduled to future dates, can you please help me in cancelling my reservation?
Sure, we are here to help you.
Thank you.
Ok, please hold on a moment.
Ok.
Thank you for holding on, we have not found any active reservation on your given name.
Ok, no problem. Thank you.
Thank you for availing us.