Hello.
Hello. How may I help you now?
I would like to cancel my recent reservation because my trip dates are postponed, can you help me?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
I am Kevin Thomas.
Please be on hold.
Sure, take your own time.
We regret to inform you that, there is no reservation found on your name in our records.
That's ok, thank you for checking.
Thank you for reaching us, have a great day.