Hello.
Hello, how may I guide you?
I had done my booking last week to meet my grand mother. But accidentally my grand mother came to my home.So, I would like to cancel my flight ticket. Can you help me?
Yes, sure. Firstly, can I know your name?
Sure, my name is Benjamin Collins.
Sorry Collins, I did not find any reservation basing on your name.
It's ok, no problem. Thank you for your information.
Do you have any other requirements?
No thanks.
Ok, thank you for choosing our service.