Hello.
Hello, how can I best support you now?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, we are glad to assist you in that.
Thank you.
May I know your name?
I am Gregory Phillips.
Sorry Gregory Phillips, we haven't found any previous flight reservation based on your name.
That's ok, thank you for checking.
Thanks for reaching us.