Hi.
Hello, how can I help you today?
I need to cancel my reservation as my exams got cancelled. Can you help me with that?
Sure, I am here to help you. May I know your good name please?
Thank you for considering my request and my name is Michael Gonzalez.
Thanks for providing your name, we found reservation on your name. Shall I proceed to cancel?
Yes, please cancel it.
Your ticket has been cancelled.
Thank you for cancelling my reservation.
Thank you.