Hello.
Hello, how can I best assist you now?
Due to snow storm at my place I cannot go to the trip and want you to change my existing reservation. Can you please help?
Sure, I am perky to help you. Please share your name to proceed further.
Sure, my name is Stephen Roberts.
Thanks for your name, please wait.
Sure.
Thanks for your time, there was no reservation found on your name to change.
No problem, may be I reserved with my other agent. Thank you for your time.
Thank you for choosing us.