Hi.
Hello, how may I aid you today?
I am having some important work on the date I have booked the ticket previously. Can you help me to cancel my ticket?
Sure. Can you please provide me your name?
My name is Kevin Williams.
Ok, please wait for few minutes.
Sure.
Thanks for your precious time, there is no active reservation on your name.
Ok, not an issue.
Thank you for availing us.