Hello.
Hello. How may I aid you today?
My name is Helen Rodriguez.
Yes, Helen.
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I'm glad to help you with that. Please be on hold while I'll check your reservation status.
Thank you. I will wait for your response.
Helen, there is no reservation found under your name in our recordings to do cancellation.
That's ok, thank you for checking.
Thank you for choosing us, have a great day.