Hello.
Hello, how may I support you today?
I want to change my reservation due to postponed of my exams, so please help me in changing.
Sure, we are happy to help you.
Thank you for accepting my request.
Please share me your good name.
Sure, I am Rachel Clark from Charlotte.
Thank you, Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
No worries, thank you.
Thank you for reaching us.