Hi.
Hello, how can I help you?
I need to modify my reservation due to some issues, can you help me out?
Sure, I can help you with that. Can I have your good name please?
Thank you and myself Joseph King.
Ok, please wait for a while.
Sure.
Joseph King, there is no active reservation found active under your name to do changes in that.
That's ok, not an issue. Thank you for your information.
Thank you for choosing us.