Hello.
Hello, how can I assist you?
Owing to an emergency, I want to change my existing reservation. Can you help me?
Sure, I can help you and please be on hold for a moment to check it.
Thank you.
May I know your name for checking purpose?
Sure, I am Justin Turner.
Please sit relax, I will get back to you after checking.
Sure, take your time.
Thank you for waiting , there is no reservation obtained based on my search on your name in our booking list.
Ok, not an problem. Thank you for your information.
You are welcome and thank you for approaching us.