Hi.
Hello, how may I serve you at this moment?
Would it be possible to cancel my reservation, which I have done with my name?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Angela Robinson.
Ok, please be on hold.
    Ok.
Sorry we could not find any reservation on your name.
That's ok, thank you for the response.
Thank you for choosing us.