Hello.
Hello, may I know how best I can help you today?
I want to change my existing reservation due to bad weather conditions at my source. Can you please help me with this?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Stephen Hall here.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, no problem. Thank you for the information.
Thank you for reaching us.