Hello, My name is Mary Harris.
Hello, how may I help you now?
Due to bad health condtion, I am not in a position to travel. Can you help me, To cancel my existing reservation?
Sorry to hear that, I can help you to cancel your reservation. Wait a minute, I will update you.
OK.
We did not find any recent reservation done on your name to cancel. Thanks for communicating with us, have a nice day.