Hello.
Hello, how may I help you today?
I want to change my existing reservation, can you please help me with this?
Sure, we are here to help you.
Thank you.
May I know your good name please?
My name is Anna Gonzalez.
Please wait a minute.
Sure.
Sorry, there is no reservation found on your name to change.
No problem, thanks for your information.
Thank you for choosing us.