Hello.
Hello, how may I help you?
I would like to change my recent reservation due to some personal issues, will you help me with that?
Sure, may I know your name please?
Myself Joseph Hernandez.
Ok, please wait for a while.
Ok, I will wait.
Sorry, there was no reservation found with your given name.
Ok, not an issue. Thank you for your information.
Thank you for opting us.