Hello.
Hello.
My name is Shirley Thompson.
How may I help you today?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am here to help you with that. Ok, wait for a minute.
Thank you. I will wait.
Sorry to say that, there is no reservation found on your name.
That's ok, thank you for checking.
Thank you for reaching us.