Hello. I am Joseph Perez.
Hello, how may I help you at this moment?
I need to amend my reservation, can you help me out please?
Sure, I will help you. Please wait for a while, I will check the details.
Thank you.
Sorry, there is no reservation available on your name in our database.
That's ok, no problem. Thank you for your help.
You are welcome. Thank you for reaching us, have a nice day.