Hello,. I am Shirley Martin.
Hello, how best I can help you today?
I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you help me with that?
Sure, we are glad to help you.
Thank you.
Please wait for a moment, I will check with the reservation list and revert to you.
Sure.
Thank you for waiting. We did not find any reservation on your name.
Ok, no problem. Thanks for the information.
Thank you for choosing us. Have a good day.