Hello,.
 Hello, what kind of help get from me?
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your good name please?
I am Richard Martin.
Please wait for a while.
Sure.
Thanks for waiting. We found a reservation on your name and it has been cancelled.
Ok, thanks for your help.
Thank you for choosing us.