Hello.
Hello. How can I help you today?
I want to cancel my reservation because my friend met with an accident. Can you book a flight for me?
Sure, we are here to help you. May I know your good name please?
I am Stephanie Carter.
Ok, please wait I will check the reservation on your name and get back to you.
OK.
Sorry to inform you that there is no reservation found on your given name.
Thank you.
Thank you for reaching us. Have a nice day.