In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. I am Cynthia Jackson. 
 agent: Hello, what can I serve you today? 
 customer: I want to attend an event in Washington. Can you book a flight ticket from IAD to IAH? 
 agent: Sure, please share your preferred travelling dates? 
 customer: I want to travel on 04/01 and 04/03. 
 agent: We found a Delta airline with fare of 100 matches your schedule. Shall I proceed with booking? 
 customer: Yes, proceed to booking. 
 agent: Your ticket has been confirmed with flight number 1027. Thank you reaching us. 
 customer: Thank you for your help.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. 
 customer: I am Barbara Green. 
 agent: How can I assist you? 
 customer: I am very interested in Hiking and cycling. So, I am willing to visit Hiking and cycling at Bear Mountains. Can you please help me to reserve a flight ticket for me from PHX to LAX? 
 agent: Sure, may I know your preferred journey dates? 
 customer: Sure, I have planned my journey dates on 02/03 and I will catch the return flight on 02/05. 
 agent: Please give me a minute. 
 customer: Sure, take your own time. 
 agent: I found a flight for you in UA airlines with price 200. Shall I book the ticket for you? 
 customer: I am ok with the flight that you have provided to my journey. Continue with flight ticket booking. 
 agent: Your ticket is confirmed and the flight number is 1002. 
 customer: Thank you for your help in my flight ticket booking. 
 agent: Thank you for contacting us, have a safe journey. 
 customer: You are welcome.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I am planning to visit my Grand Parents in Phoenix, can you please make a reservation form SEA to PHX? 
 agent: May I know your travel dates? 
 customer: My journey dates are, depart on Aug 14th and intend to return back on Aug 16th. 
 agent: May I know your name please? 
 customer: Kimberly Wilson is my name. 
 agent: May I know your class preferences? 
 customer: I want to travel in business class. 
 agent: May I know your connection limit? 
 customer: I need a break, so I prefer one connection. 
 agent: Give me a while. 
 customer: Sure. 
 agent: No flights found as per your preferences. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for choosing us.
[A]:
no_flight