Hello.
Hello, how can I assist you today?
Due to heavy rain, I want to cancel my recent reservation. Can you help me?
Sure, we are gleeful to help you for cancellation. To proceed further, may I know your good name please?
I am Kenneth Hernandez.
Sure, please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, Thank you.
Thank you for choosing us, Have a great day!.