Hello.
Hello, how can I help you today?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Let me know your name to check your reservation?
My name is David Turner.
Ok, please wait a moment.
Sure, I will wait for your information.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you for checking.
Thank you for choosing us.