Hello.
Hello, how can I guide you for today?
I want to change my reservation due to heavy rainfall at my place, could you help me to change reservation?
I will help you with that.
Thank you.
May I know your name?
I am Sarah Wright.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, thank you for informing me.
Thank you for contacting us, have a nice day.