Hello.
Hello. How may I help you?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I can do that for you. Please help me with your name.
My name is Shirley Edwards.
Ok, please wait for a moment.
Sure, I will wait for your information.
I found your reservation and cancelled it successfully.
Thank you for your help.
Thank you for choosing us.