Hello. My name is Michael Carter.
Hello, How may I help you?
Booked a ticket for a small trip, but due to some urgency, I need to cancel my reservation, can you please help me?
Sure, wait for a minute.
Ok.
Do you have any other dates?
No.
Sorry Carter, no reservation found on your name.
It's ok, thank you for your information.
Thank you for reaching us.