Hello.
Hello, how can I help you?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I am here to help you.
Thank you.
May  I know your name please?
My name is Dorothy Young.
Ok, please stand by.
Sure.
Thank you for your time, sorry no reservation found on your name.
That's ok, thank you for your information.
Thank you for reaching us, have  a nice day.