Hello.
Hello.
My name is Elizabeth Lee.
Lee, what can I do for you?
Owing to an emergency, I would like to change my existing reservation. Can you help me?
Sure, I can do that for you. I will check your reservation status and get back to you.
Ok, take your time.
Lee, I did not find any reservation by your name in our database.
Its ok, thank you for the information.
You are welcome and thank you very much for choosing us.