Hello. I am Elizabeth Taylor.
Hello, how may I help you at this moment?
I need to cancel my reservation due to some tornado going on in my location, can you help me out?
Sure, I will help you. Please wait for a while.
Thank you and take your own time.
Sorry, there is no reservation existing on your name.
That's ok, not an issue. Thank you for your information.
You are welcome, have a nice day.