Hi.
Hello, how may I aid you now?
Due to some health issues, I want to re-schedule my dates. Can you help me in changing my existing reservation?
Ok, may I know your name to check with status and availability?
I did the reservation under the name of Laura Jackson.
Can you please allow me to check with availability of your booking?
Sure, take your time.
Sorry to tell you, there is no active reservation by your name.
Oh! sad to hear that anyways thank you for your information.
Thank you for choosing our services regarding your requirement. Have a nice day.