Hi.
Hello, how can I assist you today?
I would like to cancel my flight reservation as I met with an accident, please help me.
Sure, I will help you with that. Let me know your name to check your reservation?
My name is Melissa Martinez.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Sad to hear that. Anyway, thank you for checking.
Thank you for choosing us.