Hello.
Hello, how may I help you?
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I will help you.
Thank you.
Can I know your name please?
Sure, myself Sharon Collins.
Ok, please wait for a while.
Sure, take your time.
Sorry, we regret to inform you that there is no flight available as per your request.
Oh! It is sad to hear. Anyway, thank you for your time.
Sorry, we again tried and we have found your reservation. Shall I cancel it?
That is ok, please proceed with cancelling.
 As per your request, we had cancelled your reservation.
Thank you for your help.
Most welcome.