Hello. I am Catherine White.
Hello, how can I help you today?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, please wait a moment.
Ok.
Sorry to inform, no reservation found with your name.
No problem, thank you for your information.
Thanks for reaching us.