Hello.
Hello, how may I lend a hand to?
Can you please cancel my reservation, due to an emergency?
Sure, I am here to help you for this. Let me check your reservation status in our database.
Please check the reservation status with the name of  Anthony  Collins.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found with your criteria.
Ok, not an issue. Thank you.
Thank you very much for contacting our agency.