Hi.
Hello, may I know how best I can help you today?
I want to cancel my reservation, can you help me with that?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
Sure, Katherine Phillips here.
Thanks for providing your name. Please allow me a moment to check for the previous reservation in our data base.
Sure, take your time.
Thanks for remaining so positive, we are sorry to say that there is no active reservation found on your name.
Ok, thank you.
Thanks for approaching us, wish a happy day.