Hello.
Hello. How can I assist you today?
My friend met with an accident, I should take care of him. Please help me in changing my existing reservation.
Sorry to hear that. May I know your name to check for the previous reservation?
Sure, my name is Mary Thomas.
Please allow me a moment.
Sure, take your time.
Mary, there is no reservation found under your name.
Ok, no issues. Thank you for your information.
Thank you for contacting us, have a great day.