Hi.
Hello, how can I assist you?
I need to change my reservation as may plan to go for a heritage tour got postponed. Can you help me?
Sure, may I know your name to search your reservation from our database?
I am Elizabeth Lopez.
Please wait for a moment.
Sure.
We regret to inform you that there is no active reservation found on your name to change.
Ok fine, thanks for your response.
Thank you for opting us.