Hello, I'm Eric Baker.
Hello Eric. How can I help you for today?
Due to the sudden death of my grand father, I would like to change my existing reservation.
That's so sad to hear. Ok, please wait for a while so that I can check with your previous reservation details.
Ok sure, take your time.
Yes, I found your reservation. Could you please let me know your new travelling dates?
My travelling dates are 01/04 and return back on 01/06.
Ok, will you please tell me your source and destination airport codes?
My source and destination airport codes are MSP and DCA.
Yes, there is a flight available with JetBlue airlines and the fare with this flight is 100, shall I proceed?
Ok, please proceed if the connection limit is 1.
Yes, the connection with this flight is 1.
Please proceed.
Ok, your ticket has been booked with the flight 1000.