Hello.
Hello, how can I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, Let me know your name to check your reservation?
I am Dorothy Young. Sure.
Ok, please wait  a moment.
Sure.
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
Please proceed to cancel.
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thank you for your kind service.
Thank you for choosing us.