Hello.
Hello, how can I help you?
I want to book a flight ticket from BOS to MSP, can you please help me?
Sure, can you please share your travelling dates?
I planned my trip on the dates Apr 11 and Apr 13.
Would you like to travel in a connecting flight or a direct flight?
I would like to travel in a connecting flight.
Is there any other preferences that you would like to add before booking?
Yes, I prefer business class.
To proceed  further, can I have your name please?
Myself Margaret Lee.
Thank you for providing your journey details, please wait a moment I'll search best flight for you.
Sure, thank you. I will wait for your response.
Thank you for your time, Southwest Airlines is providing a connecting flight and the airfare is about 100 with flight 1018. Shall I proceed?
Please proceed.
Sure, your ticket is booked in business class.
Thank you for your help.
Thank you for reaching us, have a nice day.