Hello.
Hello, how can I support you?
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
Sure, I am happy to help you. May I know your good name to proceed further?
Thank you. Myself George Hernandez.
We are regret to inform you that, there is no active reservation on your name in our data.
That's ok, no problem. Thank you for checking out.
Thank you for opting us.