Hello.
Hello. How can I help you today?
I need to cancel my reservation due to I have to stay back here to take care of my child so please help me with that.
Sure, I can help you with that.
Thank you.
May I know your name for checking your previous reservation status?
Sure, myself Betty Allen.
Ok, please wait a moment. There is no reservation found on your name.
It's ok fine, no problem. Anyway, thank you for your time.
Thank you for contacting us, have a nice day.