In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Can you help me to book a flight ticket from CLT to LAX? 
 agent: Sure. Please provide your travelling dates? 
 customer: Feb, 9 and Feb, 11 are my travel dates. 
 agent: Do you prefer connecting flight? 
 customer: Yes. 
 agent: Is there any preference? 
 customer: I need to depart at evening time. 
 agent: Can I know your name? 
 customer: Karen Brown here. 
 agent: Sorry, there are no flights for your requirement. 
 customer: That's ok, thank you for the information. 
 agent: Thank you.
no_flight