Hello.
Hello,. On what way, can I assist you now?
My name is Samantha Carter, I want to change my existing reservation due to heavy rainfall.
Ok. I will help you with changing process.
Thank you.
Please wait, Let me check your reservation status.
Sure.
Thanks for your time. Sorry Samantha, there is no active reservation found on your name to change it.
No problem, thanks for your quick response.
Thanks for your presence.