Hi.
Hello, how may I help you today?
Can you please change my recent reservation? As I have booked the ticket with wrong dates.
Sure, I can change your reservation right now. Before that I need to know your good name please?
Sure, my name is Margaret Perez.
Please wait a minute. Sorry to say that, there is no active reservation found on your name.
Oh! That's ok, thank you for giving the information anyways.
Thank you for availing us.