Hi.
Hello, how may I help you today?
I would like to cancel my recent reservation due to sudden demise of my aunt. Please help me with it.
Sure, I will help you. May I know your name for the cancellation process?
Sure, I am Margaret Miller.
Please wait a minute.
Ok.
Sorry, we found no reservation in your given name.
Ok, Thanks for the information.
Thank you for opting us. Hope to serve you again.