Hi.
Hello. How may I assist you for the day?
Can you please help me in changing my existing reservation?
Sure, I am here to help you with that. May I know your name please?
I am Joseph Walker.
Please wait for a while, let me check your previous reservation status.
Ok.
Thank you for waiting. There is no reservation found on your name in our database to change.
Ok, no problem. Thank you.
Thank you for reaching us, have a great day.