Hello.
Hello. In which way I can aid you today?
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
Sure, I will aid you with that. May I know your name for further process?
Thank you for your response. My name is Ronald Allen.
Ok, please hold on a moment.
Ok, take your own time.
 There is no previous reservation available under your name.
Oh! It is sad to hear from your end. Anyhow thanks for checking.
Thank you for reaching us.