Hi.
 Hello, how can I render you today?
Emily Anderson here.
Ok.
I would like to spend some more days with my family, so please help me in changing my existing reservation.
Sure, I will help you with that. Please wait a while.
Ok sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's ok, thank you for your help.
Thank you for reaching us.