Hello.
Hello, how may I lend a hand to?
I want to change my existing reservation due to bad weather conditions. Can you please help me with this?
Sure, I am here to help you for this. Let me check your reservation status in our database.
Thank you.
For changing the reservation. May I know your name please?
Please check under the name of Donna Rodriguez.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found with your criteria.
Ok, no problem.
Thank you very much for contacting our agency.
Thank you for checking.
You are welcome.