Hello.
Hello, how can I help you out?
I need to cancel my reservation due to my planned  event got cancelled. So please help me with that.
Sure, I am happy to help you. May I know your good name?
Thank you. Myself Benjamin Campbell.
Sorry, we did not find any active reservation on your name in our records.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
Thank you for contacting us.