Hi. Scott Wright here.
Hello Scott, how can I help you today?
Can you change my exiting reservation which I have done previously with my name.
Sure, I will help you with that, please hold on for a moment to check your reservation status.
Sure, get back with the status of my reservation.
Scott, I did not find any reservation with your name in my database.
It's ok, not an issue for me. Anyway thanks for checking.
Thank you for reaching us.