Hi.
Hello, how can I aid you?
Owing to an emergency I need to change my reservation, can you please help me?
Sure, we are here to assist you.
Thank you.
In whose name, the reservation has been made earlier?
I am Kathleen Adams.
Please wait for a while.
Ok.
Thanks for your time, there is no active reservation found in your name.
Ok, no problem. Thank you.
Thank you for reaching us.