Hello.
Hello, how may I aid you today?
I am Robert Taylor. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket?
Sure Taylor, I am here to help you with this.
Thanks for your quick response.
Sorry Robert, there is no reservation found as per your name to cancel your reservation in your database.
That's ok, it might me not done properly while booking. Thank you for providing me your expeditious service.
You are welcome always and hope you meet our service again.