Hello.
Hello, how may I serve you today?
I want to cancel my recent reservation due to postpone of  my football match. Can you help me with that?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
Sure, I am Joseph White.
Ok, please wait a moment.
Sure.
Thank you for your valuable time, sorry, no reservation found with provided name.
Ok, no problem. Thank you for your information.
Thank you for approaching us.