Hello.
Hello, how may I aid you now?
I would like to cancel my reservation due to heavy rains at my destination place, so aid me in this.
Sure, I will help you with that. May I know your good name?
Sure, my name is Laura Collins.
Please wait for a moment.
Ok, I will wait.
Thank you for waiting, I found your reservation, shall I cancel the reservation?
Sure.
Your reservation has been cancelled.
Thank you.
Thank you for visiting us, we hope see you again.