Hello.
Hello, how may I address you?
I made an earlier reservation to attend a seminar, due to some issues it got cancelled. Can you please cancel my reservation?
Certainly, I can do that for you.
Thank you.
Will you please provide me the name on which your reservation was made formerly?
My name is Charles Edwards.
Ok, please give me a moment to check the current status of your reservation and revert you with an update.
Sure.
Thanks for waiting. I have gone though the database but could not find any reservation active by the name Charles Edwards.
Ok, not an issue. Thank you.
Thank you for consulting us. We hope to serve you better in future.