Hello.
Hello. How can I aid you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I can do that for you. Can you please tell me your name?
My reservation was done under the name Kevin Allen.
Please wait, I will check your reservation status and get back to you.
Sure, take your time.
Allen, I have not found any reservation under your name in our database.
That's ok, not an issue. Anyways, thank you for the information.
You are welcome and thank you very much for choosing us.