Hello.
Hello, how can I assist you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, I will help you. May I know your name?
Sure, please check the reservation on the name of Patricia Jones.
Ok, please wait a moment.
Ok, I will wait.
Thanks for waiting, there was no reservation found on your name.
Ok, Thank you for providing information.
Thank you for choosing us.