Hello.
Hello, how may I help you?
Due to an emergency issue, my father wants to cancel his recent reservation.
Ok. May I know your name to proceed?
Can you check is there is any reservation on the name of Michelle Edwards?
Please hold on.
Ok.
I will check and revert you. Thanks for your time. There is no reservation found on your name.
Ok, no problem. Thanks for your service.
Thank you for reaching us.