Hello.
Hello. How may I aid you?
I am planning to change an existing reservation, due to health issue. Can you please help me out to change my reservation?
Sure, I am here to help you.
Thank you.
May I know your name to check your previous reservation status?
I am Kathleen Rodriguez.
Ok, please give me a moment.
Sure, I will wait for your reply.
Sorry, there is no reservation found on your name in our records to modify.
That's fine, thank you you for your help.
Thank you for reaching us.