Hello,.
Hello, how can I assist you?
I have a personal matters that need fixing, so I need to change an existing reservation.
Sure, we are here to help you. May I know your good name please?
My name is Daniel Rodriguez.
Thanks for your name. Please wait a moment, I will examine and notify you.
Ok.
Thanks for your patience. Sorry, we did not find any reservation based on your specified name.
That's not a problem, thank you.
Thanks for choosing us. Have a nice day.