Hello.
Hello, how can I be a helping hand for you today?
As my graduation ceremony got postponed, can you help me to change my existing reservation?
Sure, we are here to help you. To proceed further, May I know your good name please?
Sure, my name is Steven Mitchell.
Ok, Steven Mitchell, please wait for a while.
Ok.
Thanks for your patience. Sorry for your inconvenience, we did not find any existing reservation based on your specified name.
That's ok, thank you.
Thanks for choosing us, have a nice day.