Hello.
Hello. How may I assist you now?
Can you please help me to cancel my previous ticket? Because I have cancelled my trip due to some financial issues.
Sure, I am glad to help you with that.
Thank you for accepting my request.
Can I know your name to check your previous reservation?
My name is Paul Davis.
Please be on hold.
Ok, take your time.
We regret to inform you that, there is no reservation found on your name in our records.
Oh! It is sad to hear from your end. Anyways thank you for helping me.
Thank you for reaching us, have a great day.