Hello.
Hello, how may I assist you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, can you help me with your good name?
My reservation was done under the name Nancy Miller.
Please wait for a while.
Sure.
There is no reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.