Hi.
Hello, how can I help you?
I would like to cancel my recent reservation due to my wife's health issues, can you please help me?
As an agent, I am happy to help you. Let me check your reservation status in our website. May I know your name?
Sure, my name is Larry Lewis. Please check it quick.
Larry, I have found your reservation. Shall I cancel it?
Ok, please cancel my reservation. Can I know you refund cutoff price please?
Sure, I have cancelled your reservation successfully. You will get a message about your refund cutoff price at your registered mobile number.
Ok, thank you for helping me out.
You are welcome and thank you very much for contacting us.