Hello.
Hello, how can I help you?
I want to change my existing reservation due to some health problem. Can you help in the changing the flight ticket?
Sure, may I know your name for checking?
Sure, I am Robert Perez here.
Give me a minute.
Sure.
Sorry, there is no active reservation found under your name.
Ok, not a problem. Thank you for your information.
Thank you for choosing us.