Hello.
Hello. How may I guide you today?
I am planning to change an existing reservation, due to heath issue. Can you please help me out?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
Sure, my name is Barbara Jones.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our reservation list.
That's fine, thank you for your help.
Thank you for approaching us, have a great day.