Hello.
Hello, how can I help you today?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I am here to help you with that. Can you please share your name?
My name is Joseph Lee.
Please wait a moment.
Ok.
Sorry, no reservation found on your name in our database.
Not an issue, thank you for the information.
Thank you for reaching us, have a nice day.