Hi.
Hello. How may I help you?
Owing to an emergency, my badminton tournament got cancelled. So I request you to cancel my existing reservation.
Sure, may I know your name please?
Sure, Anthony Miller here.
Please be on hold.
Sure.
Thank you for your time, we did not find any active reservation in your name.
Ok,  no issues. Thank you for your service.
Thank you for reaching us.