Hi. I am Matthew Lee.
Hello, how may I aid you today?
Due to sudden demise of my grandfather, I want to cancel my reservation. Can you please help me out?
Sure, I am here to help you with that cancel reservation.
Thank you.
Please hold for a moment, let me check your previous reservation status.
Ok.
Thank you for waiting. Sorry to tell you that, there is no active reservation found with your name in our reservation list to cancel it.
No issues, thank you for your response.
Thank you for reaching us, have a nice day.