Hello.
Hello, how can I assist you today?
I am Carolyn Lee. I want to cancel my recent reservation due to the heavy snowfall. Can you help me in that?
Sure, we are glad to help you. Please wait for a while I will check and revert back to you.
Ok.
Unfortunately, we did not find any reservation on your name.
No problem.
Thank you for reaching us.
Thank you for your information.
Have a nice day.