Hi.
Hello, how may I help you today?
Owing to an emergency, I want to change my existing reservation.
Sure, I can change your reservation right now. Before that I need to know your good name please?
Sure, Amy Clark here.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thank you for your information.
Thank you for availing us.