Hi.
Hello. How may I serve you?
My plan for going on trip to Washington with my friends has been cancelled. So I want you to cancel my existing reservation, can you help me with that?
Ok, we will surely help you with that. Can I have your name to check your details?
Sure, I had a earlier reservation with name Carol Thompson.
Ok, let me check the status and I will revert to you.
Sure.
Carol Thompson, sorry to inform you that there is no active reservation found in our database to cancel.
Ok, no worries at all. I appreciate your quality service.
Thank you for reaching us.