Hello.
Hello. How may I assist you?
I want to change my reservation, can you help me with that?
Sure, I am glad to help you. May I know your name please to check your previous reservation status?
Sure, Justin Anderson here.
Please hold on a moment, I will revert you.
Sure.
Justin Anderson, there is no active reservation on your name in our database.
No problem, thank you for the information.
Thank you for choosing us.