Hi.
Hello. How may I assist you today?
I would like to cancel my recent reservation, due to heavy rainfall at my place.
Sure, I will help you. Please help me with your name.
Melissa Nelson.
Please allow me a minute.
Sure.
Melissa Nelson, we regret to inform you that there is no reservation found on your name.
Ok, no issues. Thank you.
Thank you for reaching us. Have a great time.