Hello.
Hello. How may I guide you today?
I need to cancel my reservation as my planned programme got cancelled so please help me.
Sure, I will help you. Could you please provide your name to check your reservation?
Myself Kenneth Taylor.
Please wait a moment to check.
Sure.
Sorry to inform you that, there is no reservation found with your name in our records.
It's ok fine. Anyway, thank you for your time.
Thank you for approaching us, have a great day.