Hi.
Hello, how may I help you today?
I decided to amend my reservation due to some issues, can you help me out?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
Myself Jason Carter.
Ok, please wait a moment.
Sure, take your own time.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's ok, not an issue. Thank you for your help.
Thank you for choosing us.