Hi.
Hello. How can I aid you?
I want to cancel my recent reservation due to some health issues. Can you help me with that?
Sure, We are here to help you.
Thank you.
May I  know on which name your reservation has been done?
Rachel Martin here.
Please wait a while.
Sure.
Thanks for being waiting. We didn't found any reservation by this name in our database.
That's ok, no problem.
Thank you for choosing us.