Hi.
Hello, how can I help you at present?
Owing to an emergency I had to request for this change reservation.
Sure, I can change your reservation right now. Before that I need to know your good name please?
My name is Katherine Harris.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry to say that, there is no active reservation found on your name.
Thanks.
Thank you for opting us.