Hello.
Hello, how may I assist you today?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, may I know your name for the changing process?
My name is Katherine Scott.
Thank yoiu, please wait for a moment. Sorry, we couldn't find a reservation on your name to change.
That's ok, thank you for checking.
Welcome, thank you for reaching us.