Hi. This is Thomas Robinson.
Hello, How can I best assist you now?
Can you please help me to change my active reservation as my holidays plan got postponed?
Sure, we are here to help you in that.
ok.
Please stay online, I will check the previous list and revert to you.
Sure.
We are sorry to specify that, there is no active reservation found on your name.
Thats's ok , thanks for checking.
Thanks for choosing us, have a nice day.