Hello.
Hello. How may I guide you today?
I need some help with changing my previous flight ticket booking, can you please help me with that one?
Sure, I will help you with that changing reservation.
Thank you for accepting my request.
May I know your name for checking your previous reservation status.
Sure, my name is Scott Nelson.
Please wait for a while.
Sure, I can wait.
There is no active reservation found on your name in our database to change.
Not a problem with that one, thank you for checking my reservation status.
Thank you for reaching us, have a great day.