Hello.
Hello. How can I assist you today?
Is this Travel leaders agency?
Yes, you are at right place.
I have booked a ticket from your agency last week to New York, due to heavy snowfall in New York, I want to change my existing reservation.
Ok, may I know your name to check for the previous reservation?
I have booked my ticket on the name Angela Gonzalez.
Thank you for providing. Please allow me a moment while I check for the previous reservation.
Sure.
Your patience is greatly appreciated. Angela, I see that that there is no reservation found under your name.
It's ok, I will check for other alternative. Thanks for your assistance.
You are welcome. Thank you for contacting us.