Hello.
Hello, how may I help you today?
Can you help me in changing my reservation as my scheduled got postponed?
Sure, I am here to help you. May I know your name please?
Thank you, my name is Nicholas Young.
Please wait for a moment.
Sure, I will wait.
Sorry Young, there is no reservation found as per your name to change it.
Not a problem with that, anyways thank you for the information.
You are welcome.