Hi.
Hello. How may I serve you?
As my friend met with an accident I want to be there with him So, can you please cancel my reservation?
That's so sad!. I will surely help you with that. Can I have your name for checking your previous reservation in our database?
Reservation was done by the name Barbara Lewis.
Ok Barbara, give me a moment to check.
Sure, take your time.
Barbara, we find it in our database but there is no reservation found under your name.
That's ok, thanks for the information.
You are welcome. Thank you for reaching us.