Hello.
Hello, how can I assist you for the day?
I am planning to change an exiting reservation, due to health issue. Can you please change my reservation?
Sure, I am here to help you.
Thank you.
May, I know your good name?
I am Cynthia Parker.
Sorry, we found no reservation on your given name.
That's fine, thank you for your service.
Thank you for reaching us.