In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello, how can I assist you now? 
 customer: I am Shirley Rodriguez. Can you book a flight ticket in my preferable travel dates June, 20 and June, 22? 
 agent: Sure, I am happy to help with that. 
 customer: Thank you. 
 agent: Can I have your travel dates please? 
 customer: I have already mentioned above. 
 agent: Ok, please let me know airport codes of your journey locations. 
 customer: Sure, my airport codes are PHX and OAK. 
 agent: Do you have any specific timings to travel? 
 customer: My depart time should be at afternoon and return time should be at morning. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Sorry Shirley Rodriguez, no flight is available to you on your dates. 
 customer: Ok, not a problem. 
 agent: Thank you for choosing us, have a good day. 
 customer: Thank you.
no_flight