Hi.
Hello, how may I help you?
I need to cancel my reservation as I am not feeling good to make my trip. Can you help me with that?
Sure, I am here to help you for this. May I know your name please?
Thank you for considering my request, my name is James Scott.
Just a moment, let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
Not a problem, anyways thank you for the information.
Thank you very much for contacting our agency.