Hi.
Hello.
I am Robert Hernandez.
Robert Hernandez, how may I assist you today?
Can you please help me in cancellation of my reservation as I can not make my trip due to ill health?
Sure, I will help you.
Thank you for considering my request.
Please allow me a minute.
Sure, I will wait for your response.
Robert Hernandez, I am sorry to say that there is no booking done on your name.
Not a big deal with that, it might not booked properly at the time of booking. Anyways thank you for the information.
Thank you for understanding. Thank you for reaching us. Have a great time.