Hi.
Hello. How can I assist you?
Actually I have booked the ticket to attend the meeting in Phoenix, but my managers planned the meeting in New York. Can you please help me in changing the ticket details?
Ok, sure may I know your name I have to check your reservation after that I will change your details?
Sure, my name is Pamela Collins.
Ok, please wait for a while I will check and let you know your reservation status.
Ok.
Sorry, I did not find any active reservation on your name to change your flight details.
That's ok, thank you.
Most welcome. Have a nice day, hope we will serve you better for next time.