Hi.
Hello. How can I aid you?
Due to heavy rains my tournament got postpone, so I want to cancel my recent reservation. Can you help me?
Sure, I can help you.
Thank you.
May I know your name?
I am Scott Wright.
Give me a minute.
Sure.
We found a  reservation by this name and it has been cancelled successfully.
Thank you for your help.
Thank you for choosing us.