Hello.
Hello.
I am Helen Hernandez.
Helen, how can I help you today?
Due to my ill health, I would like to postpone my trip to Dallas. Can you please help me by changing my existing reservation?
Sure, I will help you with changing please hold on for a moment to check your reservation status.
Please take your own time.
There is no any active reservation with your name in my database.
Ok, not an issue. May be something went wrong while booking the ticket previously.
Thank you for reaching us.