Hello.
Hello, how can I aid you for today?
I want to change my existing reservation, due to some personal work. Can you please help me with this?
I am here to help you in changing your reservation.
Thank you.
Can you please provide your name to check the reservation status with your name?
Ok, I am Betty Lee.
Sorry to say this Betty Lee, there is no active reservation under your name to change your reservation.
Ok, Thank you for your service.
You are welcome, thank you for reaching us.