Hi.
Hello.
Sharon Jones here.
How can I assist you today?
Due to heavy floods in Minneapolis I have postponed my trip to visit there. So can you change my flight ticket reservation?
Sure, will you please give me a moment?
Ok, take your time.
Thanks for waiting, there is no reservation found under your name.
Ok, not a problem. May it is not booked properly. Thank you.
Welcome, have a great day.