Hello.
Hello, how can I help you today?
I want to cancel my reservation as my planned to visit my home is cancelled. Can you help me with that?
Sure, Let me know your name to check your reservation?
My name is Elizabeth Green.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, thank you for information.
Thank you for choosing us.