Hello.
Hello. How may I help you at this moment?
I would like to change my reservation as I am leaving for hometown, can you please help me out?
Sure, I am here to help you with that. May I know your name?
Richard Jones here.
Ok, please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
Ok no problem, thank you for your services.
Thank you for approaching us.