Hello.
Hello. How may I guide you?
Owning to an emergency, I want to cancel my recent reservation. Can you help me?
Sure, I can help you and may I know your name for checking purpose?
Thank you. Yes,  I am Janet Phillips.
Please give me a moment.
Sure.
Thank you for waiting, there is no flight ticket found for the user name in our data base to help you in flight ticket cancellation.
That's fine, no problem. Anyway's thank you for your information.
You are most welcome and thank you for reaching us.