Hello.
Hello. How may I help you?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I am here to help you with that, can I know your good name to proceed further?
Thank you for your response, my name is Scott Hall.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Ok.
I am sorry to say you that there is no reservation found under your name in our database.
Oh! It's ok, no problem. Thank you for your information.
Welcome Scott Hall.