Hi.
Hello. How may I serve you?
I need to change my existing reservation, Can you please help me with that?
Yes, I am glad to serve you with that. Could you please tell me your full name?
Melissa Brown here.
Ok, please give me a minute.
Sure.
I am sorry to inform you that, there is no reservation found with your name to change the ticket details.
Ok, no problem. Thanks for your information.
You are most welcome. Thank you for choosing our travel agency.