Hi.
Hello.
I am Mary Lee.
How can I assist you at this moment?
Owing to an emergency, I need to change my existing reservation. Can you please help me with that?
Sure, I am here to help you. Please give me a moment to check your reservation status.
Ok.
Mary Lee, there is no active reservation found under your name in our database.
It's ok, not an issue. Thank you for the information.
Thank you for utilising our service.