Hello.
Hello. How can I aid you now?
I want to cancel my reservation, as my health is not good to travel. Can you please help me?
Sure. Could I know your name please?
Sure, I am Matthew Thomas.
Please wait for a moment.
Sure.
Sorry Matthew, there is no reservation found by your name in our database.
Ok, no problem. Thank you for your information.
Thank you for using our agency.