Hello.
Hello. How can I aid you?
I would like to cancel my recent reservation because my health condition was not good, can you help me?
Sure, may I know the name to check for the status?
I am Emily Jones.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting. Sorry, there is no active reservation have been found under your name.
That's ok, thank you for checking.
Thank you for reaching us.