Hi. I am Kimberly Hill.
Hello, how may I serve you today?
My exams got postponed, can you please help me in changing the reservation?
Sure, I will help you with that.
Thank you.
Please wait for a moment, while I check for the reservation.
Ok.
Thank you for waiting, sorry there is no reservation found on your name.
Ok, no issues. Thank you for your response.
Thank you for visiting us.