Hi.
Hello, how can I help you from Global travel agency?
I am looking for a flight agencies, is this a booking agency?
Yes, you have approached the right place.
Yes, I need some help in my ticket cancellation due to effect of Tsunami where I would like to travel. Can you help in that?
Yes, I am here to help you, can you please provide your name to cancel the reservation?
Sure, I am Stephen Parker.
Wait a moment please, let me check the reservation status.
Yes, I will wait.
Sorry, there is no reservation found with the name Stephen Parker in our database.
Ok, I think it is not yet confirmed in previous sate.
Thank you, have a great day.