Hi.
Hello, how may I assist you for today?
As my exam got cancelled, I want to cancel my reservation. Can you help me out?
Sure, I will help you with that. Can you please provide your name to check the reservation status?
Sure, my name is Larry Williams.
I regret to say this Larry, there are no active reservations with your name to cancel.
That's ok, thank you.
You are welcome, thank you for reaching out here.