Hello.
Hello, how can I assist you today?
Can you please aid me to modify the ticket details? Because the planned trip got postponed due to some other important work.
Sure, may I know your good name please?
Ok, my name is Mark Williams.
Ok, please wait for a moment.
Sure, take your time.
Sorry, there was no reservation found with your given name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for opting us.