Hello, I am Cynthia Moore.
Hello, how can I support you at this moment?
I need to change my reservation due to postpone of my educational trip. Can you please change it?
Sure, I am happy to help you. Can you please wait for few minutes.
Sure.
Thank you for waiting, there is no recent reservation find on your name in our data base.
Ok, no issues. Thanks for your service.
Thank you for approaching us.