Hello.
Hello, how may I aid you at this moment?
Due to an emergency, I want to cancel my flight that I have to do a surgery on the same day, please cancel my ticket.
Sure, I will assist you about that. Can you please help me by providing your name for checking existing reservation under your name?
Thank you for assisting in that one and my name is Stephen Scott.
Sorry, after checking our data base I have not found any active reservations under your name Scott.
No problem with that one, thanks for your search and help.
Thank you for using our service. Hope you have a nice day.