Hi, I am Laura Jones.
Hello, how may I oblige you?
Owing to an emergency, my planned trip to Washington got cancelled. So I request you to cancel my existing reservation.
Sure, we will help you. Please wait a moment, I will get beck to you with the current status.
Sure.
Sorry to inform you that there is no reservation found on your name.
Ok, not an issue. Thank you for your assistance.
Thank you for reaching us.