Hello.
Hello, how may I help you at this moment?
Can you please change my reservation, due to an emergency?
Sure, we are here to help you.
Thank you.
May I know your good name?
My name is James Parker.
Ok, please wait for a while.
Sure.
Thank you for waiting, there is no active reservation found on your name.
Ok, not an issue. Thank you.
Thank you for opting us.