Hi.
Hello. In which way I can help you at this moment?
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
Sure, I will help you with that. May I know your name for further process?
Sure, my name is Eric Green.
Please wait a moment, I will check your previous reservation status.
Ok.
There is no previous reservation available in your name Eric Green.
That's ok, thank you.
Thank you for reaching us, have a nice day.