Hello.
Hello, how may I assist you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
May I know your good name to check the reservation status?
My reservation was done under the name Patrick Garcia.
Please wait.
Sure, take your time.
Sorry, there was no reservation found on your given name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.