Hello,.
Hello, how can I render you today?
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me with that?
Sure, I will help you with that.
Thank you for your response.
 On what name, do I need to check your reservation status?
Sarah Mitchell, is my name.
Please wait a while.
Sure, take your time.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, Thanks for your kind information.
Thank you for reaching us.