Hello.
Hello, how can I help you?
 I am Pamela Walker want to book a ticket to NC-CLT to meet my cousins.
Sure, I will help you in booking a ticket. May I know your travelling dates?
My travelling dates are 12/19 and 12/21.
May I know your source code?
I will depart from MN-MSP.
There is a direct flight which matches your requirements. Shall I proceed?
I need a connection flight do not proceed.
Sure, thank you for approaching us.