Hello,. I am Ruth Hernandez.
Hello, how can I assist you?
I would like to cancel my recent reservation due to my hockey tournament has been cancelled. Will you please help me with cancellation?
Ok, please wait a moment, I will check the reservation list and revert you.
Sure.
We are happy to inform you that, we found a reservation on your name. Shall I proceed to cancellation?
Ok, you can proceed to cancel my ticket.
Your ticket has been cancelled.
Thank you for your quick response.
Thanks for choosing us, have a nice day.