In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello, I am Jason Hill. 
 agent: Hello. How can I serve you? 
 customer: I want to visit Fenway Park at Boston, MA - BOS, can you help me in booking a ticket from Houston, TX - IAH? 
 agent: Sure, I will help you out. May I know your travelling dates? 
 customer: My travelling dates are from 10/15 to 10/17. 
 agent: Do you need any connection limit? 
 customer: Yes, I need a lay by. 
 agent: Give me a minute. 
 customer: Sure. 
 agent: Thanks for your time. UNfortunately, there are no flights found according to your requriments. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thanks for choosing us.
no_flight

customer: Hi. I am Nancy Wilson. 
 agent: Hello Nancy Wilson, how may I aid you today from my end? 
 customer: I am planning to meet my colleague in San Francisco, could you help me in booking a flight ticket within a price limit of 200? 
 agent: Sure Nancy Wilson, I am glad to help you out. Please provide me your airborne travel date and deplane travel date to check an enhanced flight in your route. 
 customer: My journey dates are 11/29 to 12/01. 
 agent: Please mention me your boarding airport and grounding airport code. 
 customer: My source is DEN and destination is SFO. 
 agent: Do you have any connection limit in between your journey? 
 customer: I need a connecting flight. 
 agent: How can much you can afford for your ticket? 
 customer: I have mentioned above. 
 agent: That for confirmation I have asked you again, please allow me a moment. 
 customer: Sure. 
 agent: Here is I didn't find any flight with 200. I got a flight with 600, is it ok with it? 
 customer: As my budget is low, I can afford only 200. Is there any discount available for master card users? 
 agent: Oh, that sad to hear. At this moment we don't have any discounts because it is a festival season. Now we can't give any discount on your ticket. Sorry for inconvenience caused. 
 customer: It's ok, thank you for checking. 
 agent: Ok, thank you for reaching us.
no_flight

customer: Hi. I am Edward Hall. 
 agent: Hello. How can I help you today? 
 customer: I want to conduct a sports festival at Seattle. Can you help me in finding a flight with 1 connection? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: Please share your travelling dates. 
 customer: My journey dates are from 06/25 to 06/27. 
 agent: Please provide your airport codes? 
 customer: It is a round trip, my airport code is Seattle, WA - SEA. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Thanks for waiting, flight- 1014, airline- Southwest, price- 100 with connection matches with your requested details. 
 customer: Proceed with my booking. 
 agent: Ok, your ticket has been booked. 
 customer: Thank you for your help. 
 agent: Thanks for choosing us.
book