Hello.
Hello, how may I assist you?
I want to cancel my recent reservation due to sudden postpone of my football match. Can you help me with that?
Sure, I am here to help you for this. May I know your name please?
I am Jessica Martinez.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
Ok, no problem.
Thank you very much for approaching our agency.
Thank you.
You are welcome.