Hi, myself Rachel Smith.
Hello. In which way I can aid you at this moment?
I would like to change my reservation as I met with an accident. Can you please do that for me?
Sure, I will help you with that.
Thank you.
Please wait a moment, I will check your previous reservation status.
Sure.
There is no previous reservation available under your name.
Not an issue. Anyway, thank you for checking.
Thank you for contacting us, have a nice day.