Hi.
Hello, how may I render you?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to help you. May I know your good name please?
Myself Daniel Moore.
Please wait for a while.
Sure.
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
No problem, thanks for checking.
Thanks for your approach.