Hello.
Hello, how may I aid you?
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
Sure, could you please provide your name to check your reservation status?
Sure, my name is  Laura Martin.
Ok, please wait a moment I will check your reservation details and proceed further.
Sure.
Sorry to say, there is no reservation on your name in my database.
Ok, no problem. Thank you for your information.
Thank you for reaching us, have a nice day.