Hi.
Hello, how can I help you?
Owing to an emergency I had to cancel my reservation, can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name to proceed further?
My name is Betty Garcia.
Thanks for your time, we found your reservation. Shall I proceed to cancel?
Ok, please cancel it.
Your reservation has been cancelled.
Thank you for your help.
Thank you for picking us.