Hello.
Hello. How may I be of your help?
I need to cancel my previous flight ticket due to health problems, can you please help me in that one?
Sure, we are here to help you.
Thank you for considering my request in positive manner.
Could you please let me know your name to check the reservation status?
My name is Samantha Smith.
Ok, please wait a while.
Sure.
I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Ok, that's fine. I think it not booked while I was booking. Thank you for your service.
Thank you for approaching us.