Hi.
Hello. How can I aid you today?
I want to change my existing reservation due to postpone of my exams, so can you please help me with this?
Sure, I will help you with that reservation change.
Thank you.
May I know your name please? Please wait for a moment.
My name is Angela Hernandez. Sure.
Ok, please wait for a while, let me check your previous reservation status.
Sure.
There is no active reservation found with your name in our database to change it.
Not a problem, thank you.
Thank you for reaching us, have a great day,.