Hello. Kathleen Hill here.
Hello, how may I assist you today?
I want to cancel my recent reservation because my brother marriage was postponed.
Ok, please wait for a moment, let me check your previous reservation status.
Sure, take your own time.
Sorry to inform you that, there is no active reservation found with your name in our database to cancel it.
It's ok, thank you for giving information.
Your are welcome, thank you for reaching us.