Hello, Nancy Johnson here.
Hello. How can I help you today?
Due to sudden change in my plan. I want to cancel my previous reservation. Can you help me out?
Sure, I can help you with that. Please allow me a moment to check the details for you.
Sure, take your time.
Your patience is greatly appreciated. Nancy, there is no reservation found under your name.
Oh!. That's fine. Thank you for helping me.
You are welcome. Thank you for contacting us.