Hi.
Hello. How may I help you at this minute?
Can you help me in changing my recent reservation, as my exam is postponed?
Ok, I am here to help you with that. May I know your good name?
Check under the name Ashley Martinez.
Please wait for a minute.
Ok.
Sorry to say that, there is no reservation found on your name.
That's ok, thank you.
Thank you for choosing us.