Hello.
Hello. How may I assist you today?
I want to modify my reservation which I have done last week under my name James Martin. Can you please help me about that?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
My name is James Martin.
Ok, please wait a moment.
Ok.
Sorry to inform you that, there is no reservation with your name in our records.
It's ok, anyway thank you for the information.
Thank you for approaching us, have a great day.