Hello.
Hello. How can I assist you today?
I'm Cynthia Carter. I need to attend an emergency case, I couldn't take the flight. Can you cancel the reservation?
Sure, I can help you with that.
Ok.
Please allow me a moment to cancel your reservation.
Sure.
Your patience is greatly appreciated. Cynthia, there is no reservation found under your name.
It's fine.
You are welcome.