Hello.
Hello, how may I support you today?
I want to cancel my reservation as my exams got cancelled, can you please help me out?
Sure, I am here to help you. May I know your name for checking purpose?
Thank you. I am Christopher Thomas.
Please wait for a while.
Ok.
 Christopher Thomas, no reservation found on your name in reservation list.
Ok, no issues. Thank you.
Thank you for approaching us, have a nice day.