Hello, I am Kimberly Davis.
Hello, how can I help you?
As the holiday trip which I have planned to go got postponed due to heavy rains, I want to cancel my reservation. Can you please help me?
Sure, I am here to help you.
Thank you.
Please stand by.
Ok.
Thank you for waiting, sorry to inform no reservation found on your name.
It's ok, thank you for your information.
Thank you for reaching us, have a nice day.