Hi.
Hello, how may I assist you?
 I am Kimberly Robinson. Will you please assist me in cancelling my reservation as  my plan to attend for music festival got cancelled?
Sure, we are here to help you.
Thank you.
Just wait a moment, I will check the previous reservation list and revert to you.
Sure.
Sorry to inform you that there is no reservation found on your name.
It's ok. Thank you.
Thank you for reaching us.