Hi.
Hello, how may I help you?
I have to change my existing reservation due to an emergency, can you please help me out?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Thank you, I am Sharon Jackson here.
Ok, please allow me a moment to check for the previous reservation in our database.
Sure, take your time.
Thanks for your time, we are sorry to say that there is no active reservation found on your name.
Ok, thank you for your information.
Thanks for opting us, wish you a great day.