Hi.
Hello, do you need any help from us?
Would it be possible to cancel my reservation, which I have done with my name?
Ok, could I have your name please?
My name is Melissa White.
Ok, please allow me a moment.
Ok.
Sorry, there is no reservation with your name on our portal to cancel further.
That's ok, thank you for the response.
You are welcome, have a great day.