Hi.
Hello, how may I help you today?
Due to an emergency, I can't travel to San Jose. Can you please cancel my reservation?
Sure, I am here to help you. May I know your name please?
My name is Patrick Hill.
Please wait for a moment.
Sure.
Sorry Hill, there is no reservation found as per your name to cancel any reservation.
Its ok, thank you for the information.
Thank you for reaching us.