Hello.
Hello, how can I best assist you today?
Could you please help me to change an existing reservation due to my plan to meet my grand parents got post pone?
Sure, I will help you in changing. May I know your name please?
I made a reservation by this name Mark Perez.
Ok Mark Perez, please wait for a couple of minutes.
Sure.
Thanks for your patience, there was no reservation found on your name in our database.
Not an issue. Thank you for your information.
Thank you for opting us.