Hi.
Hello. How could I serve you?
I would like to change my flight reservation as I met with an accident, can you please help me?
Sure, on which name your ticket has been reserved?
Thank you. Please check in the name of Frank Walker.
Please give me a moment.
Sure.
Unfortunately there is no reservation found with your given name.
Sad to hear that. Anyway, thank you for the information.
Thank you.