Hello.
Hello, how may I serve you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I will help you with cancellation.
Thank you.
May I know the name on which reservation is done?
I am Steven Clark.
Please wait for a moment, while I check for the reservation on your name.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem, Thanks for the information.
Thank you for reaching us, we hope see you again.