Hello.
Hello, Good Morning.
My name is Richard Jones.
Richard, how can I help you for today?
I wanted to visit New York in my holidays, but due to bad weather, I would like to postpone my trip.
Ok Richard, so would you like me to change your dates of travel?
Yes please.
Ok Richard, please give me a minute so that I can check with the previous reservation details.
Sure, take your time.
Sorry, there is no ticket previously booked under you name to change the dates of travel.
That's ok.
Thank you, have a good day.