Hello.
Hello, how can I assist you today?
I want to cancel my reservation due to tornado in Canada, please help me with my cancellation.
Sure, I will help you. Can you please let me know your name?
Sure, my booking was done by the name of Susan Roberts.
Susan, please wait. Let me check your reservation status.
Ok, sure.
Sorry Susan, I have not found any reservation by your name in our website.
Oh! My husband might have already cancelled my reservation and forgot to inform me.
Thank you for choosing us and have a nice day.