Hello. Virginia Young here.
Hello Young, how may I help you today?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, I will help you with this.
Thank you.
Please wait for a moment.
Sure, take your time.
Sorry Young, there is no reservation found as per your name to cancel your reservation.
Oh! I think the ticket was not booked properly due to server issue. Anyway, thank you for the information.
You are welcome.