Hi.
Hello, What kind of help are you expecting from our side?
I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
Dorothy Turner here.
Ok, wait for some time I will check the reservation on your name and get back to you.
Ok.
We are sorry to say that, there is no active reservation found on your name.
That's Fine, Thank you.
Thanks for approaching us, wish you a nice day.