Hi.
Hello, how can I help you today?
 I have to cancel my flight ticket that I unable to travel to meet my sister that she came to meet me, can you help me in that one?
Sure, I will help you with cancellation. May I know your good name?
Thank you for considering my request. Sure, my name is Nicole Moore.
Please wait for a moment, while I check for your reservation.
Sure, I will wait.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, not an issue. Anyways, thank you for your service.
Thank you for reaching us,we hope see you again.