Hello.
Hello, how may I assist you for today?
In want to change my ticket reservation that my trip got postponed to other date that due to some issues for travelling, can you modify that one?
Sure, I will help you with that, can you please provide your name to check the reservation status?
Thank you for accepting my request and my name is Matthew King.
Sorry, there is no reservations which are active under your name King.
That's fine, no problem with that one, thank you for your information.
My pleasure, thank you for reaching out here.