Hello.
Hello, how can I assist you?
Owing an emergency I had to request for this change reservation. Can you please help me to change an existing reservation?
Sure, I am mirthful to help you. May I know your name?
My name is Amy Campbell.
Ok, please wait for a while, I will check with the reservation on your name to change it.
Sure.
Thank you for waiting, we did not find any reservation on your given name.
That's not a problem. Thanks for your information.
Thank you for reaching us.