Hello.
Hello, how may I assist you?
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
Sure, I will help you with that.
Thank you.
Can you please provide your name to check the reservation status under your name?
Sure, my name is Amy Allen.
Sorry for the inconvenience, there is no reservations under your name to change Allen.
Ok, no problem. Thank you for your information.
My pleasure, thank you for opting our service. Hope you have a great day.