Hi.
Hello,. May I know, with which service I can help you the best?
Owing to an emergency, I want to cancel my recent reservation. Can you help me with that?
 Sure, I can help you in that.
Thank you.
 To cancel your ticket, we need your name. Can you provide it?
Sure, please check the reservation list with the name of Kimberly Phillips.
 Thanks for the details, please wait.
Sure.
Thanks for your time. We are happy to inform you that, we found a reservation on name Kimberly Phillips and it has been cancelled.
Thanks for your prompt response.
Thanks for choosing us. Have a great day!.