Hello, I am Kevin Edwards.
Hello, how may I aid you today?
As I am having an urgent appointment with doctor, I want to change my  existing reservation. Can you please help me in changing?
Sure, please wait for a while I will revert to you.
Ok.
I found a reservation on your name, can you please provide me the details?
My new travelling dates are from 10/26 to 10/28.
May I know the airport codes?
I want to fly from MCO to PHX.
Do you have any price and connection limit?
Make sure it should be a direct flight. Price limit is 5000.
Ok, please be on hold.
Sure.
Here are your details, flight_number:1010, airline:AA and fare is on 200 with direct flight.
Please proceed with booking.
Your ticket has been processed.
Thank you for your help.
Thank you for reaching us.