Hi.
Hello how may I assist you?
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please help me in cancellation?
Sure, please provide your good name to check the reservation in the reservation list?
I am Jeffrey Thomas.
Please wait for some time, I will check with your reservation status and revert to you.
Ok.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No issues.
Thank you for availing us.