Hi.
Hello, how may I assist you?
I want to change my reservation due to health problem, can you help me?
Sure, I will help you with that. May I know your good name?
I am Joshua Parker.
Please wait for a moment, while I check for the reservation in our system data.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem, thanks for checking.
Thank you for visiting us, we hope see you again.