Hello.
Hello. How may I assist you?
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
Yes, can you tell me your name for checking?
Sure, I have reserved on the name of Kimberly Robinson.
Give me a moment.
Sure.
Sorry to inform you that there is no reservation found on your name.
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
Thank you for contacting us.