Hi.
Hello. How may I assist you today?
I want to cancel my reservation due to health problem, can you help me?
Sure, I will help you with that, may I know your name please?
Myself Robert Thompson.
Please hold on for a moment Robert, to check your reservation status.
Ok.
Robert, I found your reservation and I cancelled it successfully. Thank you for reaching us.
Thank you for your help.
You are welcome.