Hello.
Hello, how can I assist you?
I would like to modify my previous flight ticket booking, can you please help me with that one?
Sure, I can help you with that. May I know your good name please?
Thank you for considering my request and my name is Emma Roberts.
Emma Roberts, there is no active reservation found under your name to do modifications in that.
No problem with that one, thank you for your information.
Thank you for choosing us.