Hello.
Hello, how may I help you today?
I need to cancel my recent reservation, as my planned trip with my friends got cancelled.  Can you please help me out?
Sure, I am here to help you with this. May I know your name please?
Sure, myself Jennifer Thomas.
Sorry Thomas, there is no reservation found as per your name to cancel it.
Not a big problem, Anyhow thank you for the information.
You are welcome always.