Hi.
Hello, how may I serve you today?
I need to cancel my recent reservation because of illness.
OK, May I know your name please?
Yes, I am Matthew Clark.
OK, please wait for a minute. I will check the existing reservation and get back to you.
Sure.
Thanks for your patience. Sorry, there is no reservation found with this name.
OK, no issue. Thanks for your response.
You are welcome. Have a Great day.