Hello.
Hello, how may I assist you now?
Can you please help me with flight ticket cancellation process that I am unable to travel the trip?
Sure, I will help you with cancellation. May I know your good name?
Thank you so much and my name is Kenneth Robinson.
Please wait for a moment.
Sure, I can wait for your response.
Thank you for the waiting, sorry there is no reservation found on your name in our system data.
No problem with that one, thank you for checking my reservation status.
Thank you for visiting us, we hope see you again.