Hello.
Hello. How may I assist you today?
I had reserved a flight on my grand father's name but due to some health issues I would like to cancel his ticket, can you help in that?
Sure, I will help you with that, may I know your name please?
Sure, his name is Brian Jackson.
I found reservation under the name of Brian, can I cancel it?
Yes, please go ahead.
Your grand father's ticket was successfully canceled.
Thank you for your help in ticket cancellation.
It's my pleasure.