Hello, I'm Melissa King.
Hello, King. What help you are looking from our agency?
Due to the sudden death on my grand mother, I would like to cancel my recent reservation, so could you please help me to cancel that ticket?
Sure, please hold a moment.
Ok.
Sorry, there is no reservation found on your name.
That's ok, may be my friend had canceled it before.
It's fine. Thank you for approaching us.