Hello.
Hello. How may I assist you today?
I would like to spend some days with my family, please help me in changing my existing reservation.
Sure, I am here to help you in changing, please hold on for a moment to check your reservation status. May I know your name please?
My name is Benjamin Harris.
Harris, there is no any active reservation with your name in my database.
Ok, no problem. Thank you for your information.
Thank you for reaching us.