Hello.
Hello, how may I guide you at this moment?
I want to cancel my reservation due to heavy Sandstorms at my destination place, so please help me.
Sure, I am here to help you out with that.
Thank you.
On which name your previous flight ticket has been reserved?
Sure, I am Donna Garcia.
Please stay online, I will check the previous list and revert to you.
Sure.
We are sorry to say that, there is no active reservation found on your name.
Not a problem, thank you.
Thanks for approaching us, wish you a great day.