Hello.
Hello, how may I assist you?
As an emergency meeting in office, I am unable to travel to the trip which I have planned, so I would like to change my previous booking, can you help in that one?
Sure, I will help you with it. Can you please let me know the name on which your previous booking is done?
Sure, the previous booking is done on my name Jason Anderson.
Sorry, there is no reservation under the name which you have mentioned in our database.
Ok, that's fine, no issues with that one.
My pleasure, thank you for opting our service. Hope you have a safe journey.