Hi.
Hello, how can I assist you?
My holiday trip got cancelled, can you please cancel my reservation?
Sure, I can help you with that. May I know your good name please?
I am Linda Scott.
Ok, please wait for a moment while I'll check your reservation status.
Ok.
Linda Scott, there is no active reservation found under your name to do cancellation.
No issues, thank you for your information.
Thank you for choosing us.