Hello.
Hello, how may I serve you at this moment?
Can you please check for my previous reservation and help me with cancelling it?
Sure, we are here to help you.
Thank you.
May I know your name please?
I have booked my ticket on the name of Melissa Green.
Sorry we could not find any reservation on your name.
Ok, no issues. Thank you for checking anyways.
Thank you for choosing us.