Hi.
Hello. How can I aid you?
I would like to change my flight reservation due to some emergency, can you please help me?
Sure, may I know your name to check for the availability of reservation in our records?
Thank you. Myself Margaret Phillips.
Ok, please can you wait for a moment?
Sure.
Ok, thank you for waiting. Sorry as per the reservation records your reservation is not available to change.
Not an issue. Thank you for the information.
Thank you for choosing our agency.