Hello.
Welcome to our travelling agency. How may I assist you?
Due to heavy snowfall in my city, I would like to cancel my recent reservation.
Sure, could you please mention your name for further process?
Ok, my name is Anna Evans.
Anna, please wait for a moment.
Sure.
Sorry Anna, there is no reservation found on your name to cancel your reservation.
Ok, no issue.
Are you expecting any other help from my side?
No, thank you for your information.
Thank you for your service. You are welcome.