Hi.
Hello,. How can I aid you today?
I made a reservation earlier for a connecting flight unknowingly so, I want to change my existing reservation for a direct flight. Can you aid me in changing my reservation?
Sure, we are here to help you. May I know your name?
Sure, Paul Johnson is my name.
Thanks for waiting.
OK.
There is no reservation found on your name in our database.
Ok, that's not a problem.
Thank you for reaching us.