Hello. I am Jonathan Wilson.
Hello, how may I aid you today?
I would like to cancel my recent reservation, due to heavy rainfall my basket ball tournament has been cancelled. Could you please help me?
Sure, we are here to help  you. Please hold a moment, let me check your reservation with us.
Sure.
Thanks for your time, unfortunately no reservation found with provided name.
Ok, no issues, thank you for your information.
Thank you for reaching us.