Hello.
Hello, welcome to our agency. How may I help you?
Due to heavy rainfall, I am unable to reach the airport on time. Could you please help me in changing my existing reservation?
Sure, I will help you with that. May I know your name please?
My name is Brenda Anderson.
Brenda, no reservation has been found on your name in our records.
Ok, no issue. Thank you for your information.
Thank you for choosing us.