Hi, I am Paul Martinez.
Hello, how may I help you now?
Owing to an emergency, my planned trip to adventure with friends has been cancelled. So I want you to  cancel my recent reservation?
Sure, I will help you with cancellation. Please wait for a moment.
Sure.
Thank you for waiting, sorry there is no reservation found on your name.
Ok, no worries at all. Thanks for your assistance.
Thank you for picking us.