Hello.
Hello, how may I help you?
I want to change my existing reservation, due to some health issue. Can you help me?
Sure, may I know your name please?
Ok, my name is Shirley Turner.
Wait a while, kindly.
Sure.
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
Not a problem, anyway thank you for the information.
Thank you for reaching us.