Hi.
Hello. How can I render you today?
Susan Clark here.
Glad to meet you Susan Clark.
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I am here to help you. Hold on for a moment. Let me check.
Ok.
Sorry Susan Clark, there are no flights reserved on your given name formerly.
That's ok, thank you.
Welcome, thank you for choosing us. Have a great day.