Hello. I am Elizabeth Thomson.
Hello, how may I help you?
I would like to change my reservation which I have done last week to spend free time with my Nephews but unfortunately they are shifted to another location. Will you please help me with that?
Ok, wait  for a moment.
Sure, take your time.
Sorry Thomson, no reservation found on your name.
Oh! May be I am wrong. Sorry for wasting your time.
 Ok, no problem.
Anyway, thank you for your help.
Thank you for reaching us.