Hello, I am Ruth Edwards.
Hello, how may I amend you?
Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?
Sure, we are her to help you. Please wait. I will check the list of reservation and let you know.
OK.
Thanks for your patience. We found a reservation on your name in airline data. Shall I cancel it?
Please cancel it.
Your reservation has been cancelled.
No problem, thank you for the information.
Thank you for opting our service.