Hi. This is Carol Lopez.
Hello.
I want to cancel my recent reservation due to postponed of exams.
How can I help you?
Can you help me in that?
I will help you to cancel your reservation.
Thank you.
Sorry, no reservation found on your name to cancel your reservation.
Ok, not a problem. Thank you for giving information regarding my cancellation.
Welcome, have a nice day. Thank you for choosing us.