Hello.
Hello, how may I assist you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I am here to help you. Hold on for a moment. Let me check.
My reservation was done under the name Sandra Anderson.
Sorry Anderson, there are no flights reserved on your name previously.
That's ok, not an issue. Anyways, thank you for the information.
Welcome. Thank you for choosing us.