Hi.
Hello.
I am Donna Anderson.
Donna Anderson, how can I aid you today?
Would it be possible to cancel my reservation, which I have done with my name?
Yes, it will be possible. Hold on for a moment. Let me check with your name.
Ok, take your time.
Sorry Donna Anderson, there are no flights reserved on your given name formerly.
That's ok, thank you for the response.
Welcome, thank you for choosing us. Have a great day.