Hello.
Hello, how may I assist you today?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, please share me your good name to proceed for further.
Thank you. Myself Charles Edwards.
Please wait a minute.
Sure.
Sorry, there is no reservation found on your name to change.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.