Hello.
Hello. How may I help you?
My exams are postponed and I want to change my reservation, can you help me?
Ok, I will help you out in changing your reservation. Can you please provide your name?
I am Jeffrey Carter.
Ok Jeffrey, please wait a moment.
Sure.
Thanks for your patience. Sorry, there are no reservations found with this name?
No problem, thanks for checking.
Most welcome.