Hi.
Hello, how may I help you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, we are here to help you.
Ok.
May I know your good name please?
Kimberly Phillips is my name.
Please wait a minute.
Ok.
Sorry, there is no reservation found on your name to change.
That's ok, thank you for checking.
Thank you for choosing us.