Hi.
Hello, how may I be at your service today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
May I know your name please to check the status of your reservation?
I am Betty Thompson.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
No problem, thanks for the information.
Thank you for reaching us.