Hello.
Hello. Can you please let me know which help do you need from our agency?
I would like to change my reservation as I am leaving for hometown, can you please help me out?
Sure, I will help you to change the ticket details. Can I know your good name please?
Check the reservation on the name Helen Walker.
Ok, please hold on for a while. I will check the ticket status and get back to you.
Sure.
I regret to tell you that, there is no reservation found with your name in our portal to change the details.
Ok no problem, thank you for checking the status.
My pleasure, thank you for opting us.