Hello.
Hello, how may I be a help for you today?
Is this Central travel agency?
Yes, you are at the right place.
I booked a ticket to New York through your agency, I got know that the service of Delta is not good, so please cancel my reservation.
Ok, on which name is the ticket booked with?
The ticket is booked on the name of Emma Green.
May I know on which date you have booked the ticket?
I booked my ticket on 03/06.
There is no ticket found on your name in our database to cancel.
That's ok, I will check for other alternative. Thanks for your information.
You are welcome.