Hello.
Hello.
I am Brian Nelson.
How can I help you today?
I want to cancel my reservation, can you help me?
Ok, may I know the reason for your cancellation please.
My exam has been cancelled, so I want to cancel my reservation.
Ok, let me check with your previous reservation status.
Ok.
I am so sorry to inform you, but there is no active reservation under your name. Sorry for the inconvenience you are facing.
That's ok, thank you.
Thank you for approaching our agency, have a great day ahead.