Hi.
Hello, how may I address you?
I would like to change my existing reservation, due to postpone of my seminar. Can you please help me in changing?
Sure, may I know your name to go through the reservation status and get back to you.
You can check the reservation with the name of Kathleen Allen.
Ok, please allow me a minute.
Sure.
Thanks for waiting, there is no reservation found active in our data base by the name you provided.
Ok, no worries at all. Thank you.
Thank you for approaching us.