Hello.
Hello, how may I be at your service today?
Due to heavy rain, I want to cancel my reservation.
May I know your name please to check the status of your reservation?
Myself Jonathan Martinez here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal.
No problem, thanks for the information.
Thank you for reaching us.