Hello.
Hello. How can I assist you today?
I am Virginia Williams, owing to an emergency I want to cancel my ticket. Can you help me?
Sure, I will help you with that. Please be hold on for a moment and I will check for existence of reservation.
Thank you. Take your time.
Thank you for waiting. Sorry Virginia, there is no reservation found under your name.
No issues. Thank you for checking.
My pleasure. Thank you for choosing us, have a great day.