Hi.
Hello, how may I render you today?
I am Jennifer Jackson.
Sure, we are glad to help you.
I am planning to submit my documents to client but due to personal problems I could not submit.So I would like to cancel my recent reservation. Would it be possible to cancel my recent reservation?
Ok, please wait for a while.
Sure, I will be waiting.
Thank you for waiting. We are glad to inform you that we found  a reservation with your name.
Ok, no worries at all. Please proceed.
Your ticket has been cancelled.
Thank you.
Thank you for choosing us.