Hi, I am Scott Thompson.
Hello, how can I support you for the day?
I want to change my existing reservation as my exam got rescheduled. Please help me out.
Sure, we can help with that.
Thank you.
Please wait for a moment, I will check the reservation status and revert to you.
Sure, I will.
Thank you for waiting, there is no active reservation found on your name.
No issues, thanks for the response.
Thank you for choosing us, have a great day.