Hello.
Hello, how may I help you today?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I am here to help you with this. May I know your good name please?
My name is Margaret Martinez.
Please wait for a moment.
Sure.
Sorry Martinez, there is no active reservation found as per your name to change it.
No problem, thank you.
You are welcome.