Hello.
Hello, Good Evening. How may I aid you?
Actually, I booked a ticket to NYC for a music concert, but due to personal problems, I want to cancel my trip.
Ok, may I know the name on which the ticket has been booked?
The ticket is booked with my name which is Margaret Smith.
Ok, please hold on for a while and I will check the status of your existing reservation?
Sure, take your time.
Sorry, I could not find any ticket booked with your name to cancel.
That's ok. Thank you for your time.
Thank you, have a great day.