Hello.
Hello.
I am Thomas Lee.
Lee, how can I help you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I will help you with that. Please hold on for a moment.
Sure, I will wait for your response.
Sorry Lee, no active reservation found under your name.
Ok, not an issue. Thank you for providing information.
It's my pleasure.