Hi.
Hello. How can I aid you today?
I need to cancel my reservation as I am not able to travel due to my ill health. So, can you help me with that?
Sure, I am here to help you.
Thank you for considering my request.
May I know on whose name the ticket has been reserved formerly?
I have reserved with my name William Anderson.
Sorry William Anderson, there are no flights reserved on your given name formerly.
Not an issue with that, anyways thank you for the information.
Welcome, thank you for choosing us. Have a great day.