Hello.
Hello.
I am Mark Smith.
How can I assist you at this moment?
I would like to change my reservation as I am leaving for delegates meet, can you please help me out?
Sure, I am happy to help you with that.
Thank you.
Please be hold on for a moment to check your reservation.
Ok.
Sorry Mark Smith, no reservation has found under your name to change.
Ok no problem, thank you for your services.
Thank you for choosing us, have  a good day.