Hello, I am Stephen Smith.
Hello, Stephen Smith, how can I support you?
Due to bad whether at my destination point, I want to cancel my reservation. Can you please help me?
Sure, I will help you.
Ok.
Please hold on a minute. Thanks for your patience, we are sorry to inform you that no reservation has found based on your name.
Ok, not an issue. Thank you for your response.
Thanks for being in touch with us, have a nice day.