Hello.
Hello, how may I help you?
Christine Harris here.
Yes, Harris.
I would like to change my reservation because of sudden health issue, so can you please help me out with changing of my reservation?
Definitely I will help you with that, please wait a minute.
Sure, take your time.
Harris, I have searched for your reservation in our records but I didn't find your reservation.
Oh! I think the ticket was not booked properly while I am booking. Anyways, thank you for the information.
Thank you for choosing us.