Hello.
Hello. How can I help you?
Owing to an emergency I had to request for this change reservation, Can you please help me in that?
Sure, I am here to help you. May I know your name to proceed?
My name is Richard Roberts.
please wait a moment.
Sure.
Thank you for waiting. Richard Roberts, regret to inform that there is no active reservation found under your name to amend.
Ok, that's not a problem. Thanks for your information.
Thank you for connecting with our agency.