Hello.
Hello, how can I help you now?
I want to cancel my flight ticket as my plan to watch the base ball game is cancelled. Can you help me with that?
Sure, I would be happy to help you. May I know your good name?
My name is Scott Clark.
Ok, please wait a moment, I will check the reservation list and revert you.
Sure.
Sorry to say that there is no reservation found on your name.
Ok, thank you for helping me.
Thanks for opting us and have a good day.