Hello.
Hello, how can I help you today?
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
Sure, can I have your name please?
Sure, I am Jason Allen.
Ok, please wait for a while.
Sure.
Thank you for waiting, there is no active reservation on your given name.
No worries, thank you for your effort.
Thank you for opting us.