Hello.
Hello. How can I assist you?
I want to cancel my reservation due to sudden prepone of interview at New York, can you please help me?
Ok, please can I know your name to check?
My name is John Miller.
Ok, please wait for a moment.
Sure.
Ok, thank you for waiting. Sorry as per the reservation records there is no reservation been found to cancel.
Ok, not a problem.
Thank you for choosing our agency, have a safe journey.