Hi.
Hello. How may I help you?
Please change my existing reservation owing to an emergency.
Sure, I am here to help you with that. Can you please tell me your name to check the ticket status?
Ok. My name is Mark Edwards.
Ok, please be on hold for a minute.
Sure.
Sorry to inform you that, I have not found any reservation on your name in our database to modify the details.
Thank you.
You are most welcome. Thank you for approaching us.