Hi, I am Carolyn Mitchell.
Hello, how can I provide assistance for you?
Due to the continuous raining, my FIFA tournament got cancelled.
Ok.
So I request you to cancel my existing reservation.
Sure, I will help you. Please wait for a while, I will check your previous reservation.
Sure.
Thank you for being patience, there is no active reservation found on your name.
Ok, no worries at all. Thank you for your assistance.
Thank you for reaching us.