Hello.
Hello. How can I help you at this moment?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I am happy to help you with that. May I know your name for further process?
My name is Andrew Collins.
Ok, please hold on a moment, I will check your previous reservation status.
Sure.
There is no previous reservation available under your name.
No problem, thank you.
Thank you for reaching us.