Hi.
Hello, do you need any help from us?
I need to amend my reservation due to some issues, can you help me out?
Sure, could I have your name please?
Sure, myself Katherine Anderson.
Ok, please allow me a moment.
Sure, take your own time.
Sorry, there is no reservation with your name in our portal to make changes further.
That's ok, not an issue. Thank you for your information.
You are welcome, have a great day.