Hello.
Hello, how may I assist you?
I am Jack Perez. I am planning to cancel my resent reservation, due to health issue.
Sure, please wait for a moment to check your details in my records.
Can you please cancel my ticket?
Yes sure.
Sure, take your own time.
Sorry, there is no reservation found on your name.
That's fine.
Thank you for choosing us, have a nice day.