Hi.
Hello. How can I assist you at this moment?
Sandra Jones here.
Nice to meet you Jones.
I would like to cancel my reservation due to financial issues, can you help me?
Sure Sandra Jones, I am happy to help you with that.
Thanks.
Please wait a moment to check your reservation status.
Ok, take your own time.
Sorry Sandra Jones, no reservation has found under your name to cancel.
It's ok, no problem.
Thank you for choosing us, have a good day.
Thank you for your information.
Most welcome.