Hello.
Hello. How can I aid you?
I want to cancel my ticket due to snow storm in my hometown.
Sure, may I know the name to check for the status?
Rachel Martin here.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting. Here, I have found an active reservation on your name. Shall I proceed with cancelling?
Please proceed.
Your reservation has been cancelled successfully.
Thank you for cancelling my ticket.
Thank you for reaching us.