Hello.
Hello, Good Evening.
Good Evening.
How can I assist you for today?
Actually I booked a flight ticket in the month of April, but now I am unable to take flight in that month due a medical emergency, can you please check if there is any possibility to cancel my reservation?
Ok, may I know on which name the ticket was booked?
The ticket was booked with my name which is Robert Evans.
Ok Robert, please hold on for a moment.
Ok, take your time.
Sorry, there is no existing reservation with your name.
No problem as I already wanted to cancel my reservation.
Thank you, have a good day.