Hello, Anthony Rodriguez here.
Hello, how can I assist you?
I have planned for a round trip, but now I got an urgent work so I want to make some changes in my reservation, can you please help me?
Definitely, I'm here to help you at any time. Please let me check your reservation status first.
Sure.
There is no reservation found under your name, Anthony.
That's fine, I will book my ticket once again. Anyway thank you for checking.
Welcome, thank you for choosing us.