Hello.
Hello, how may I aid you?
I want to change my existing reservation due to bad health issues. Can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your good name please?
I am Matthew Thomas.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name to change.
Ok, no problem. Thank you.
Thank you for reaching us.