Hello,.
Hello, how can I help you?
Owing to an emergency I want to cancel my reservation. Can you please be my helping hand?
Sure, can you help me with your name?
Sure, myself Dennis Carter.
Please wait a while I will check and let you know.
Ok.
Thank you for waiting.
It's ok.
Sorry, no reservation found on your name.
That's ok, not an issue.
Thank you for reaching us.