Hello, Gregory Gonzalez here.
Hello, how may I assist you for the day?
The unexpected injury, the travelling authorities told that you are unfit to travel in flight with a suggestion of physician, so I need to cancel my booking. Can you please help me out?
Gregory Gonzalez, can you give me a minute to check with previous reservation?
Sure, take your own time.
I'm sorry to inform you there is no reservation found by your name, sorry for the inconvenience by our airlines.
It's alright, no problem. I think the ticket is not reserve properly while I am booking.
Thanks for reaching us, have a great day.
Thank you for checking.
Next time be careful while booking your tickets. Thank you.