In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: Joseph Garcia here. I would like to spend some more days with my family, so please help me in changing my existing reservation. 
 agent: Sure, I am here to help you out. Please allow me a moment. 
 customer: Ok. 
 agent: Sorry  Joseph Garcia, there is no active reservation on your name in our database. 
 customer: That's ok, thank you for your help. 
 agent: Thank you for reaching us.
no_reservation

customer: Hi. 
 agent: Hello,how can I support you today? 
 customer: I am Brandon Rodriguez. I want to watch live ice sating at New York, NY - JFK. Can you help me in my booking? 
 agent: Sure, we are here to help you for booking. 
 customer: Thank you. 
 agent: Let me know your source point. 
 customer: My origin is LAS. 
 agent: Ok, please share your journey dates. 
 customer: My journey dates are from 10/31 to 11/02. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Unfortunately, there were no flights are running at that location due to abnormal weather conditions. 
 customer: Not an issue. Thank you. 
 agent: Thank you for availing our agency.
no_flight

customer: Hi. I am Donna Nelson. 
 agent: Hello, how can I guide you at this moment Nelson? 
 customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
 agent: Yes, I will try my best in cancellation of your reservation. I have found a reservation under your name in our booking list. As per your request, I have cancelled it. 
 customer: That's ok, thank you for your help. 
 agent: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.
cancel