Hi.
Hello, how may I help you?
I want to change an existing reservation as my meeting got postpone due to technical issues, can you please help me?
Sure, may I know your name please?
I made a reservation by this name Samantha Campbell.
Ok, please wait for a while.
Sure.
Sorry Samantha Campbell, there is no active reservation found with your name in our records.
Ok, not an issue. Thank you for your information.
Most welcome.