Hello.
Hello, how can I provide assistance to you? May I know your good name please?
Owing to an emergency I need to cancel my reservation. Sure, I am Jessica Scott.
Thank you for providing your name. Please wait for a minute, while I will check and revert you.
Ok.
Thank you for waiting, we are sorry to inform you that, there is no reservation found against your name.
Ok, No issue.
Thank you for choosing us. Have a nice day.