Hi.
Hello, how can I help you today?
 I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Let me know your name to check your reservation?
I am Brenda Harris.
We found the reservation on your name, are you sure you want to cancel it?
Proceed with the cancellation.
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thank you.
Thank you for choosing us.