Hello.
Hello, How can I aid you at this moment?
I want to change my existing reservation, can you please help me with this?
Sure, may I know on which name the ticket has been reserved?
I am Scott Garcia.
Ok, please wait for a minute.
Sure.
Sorry to notify you, there is no active reservation found on your name.
Ok, no problem. Thank you for your information.
Thank you for opting us.