Hello.
Hello, how can I guide you at this moment?
I want to cancel my reservation due to heavy floods at my destination place, so please help me.
Sure, we are glad to help you with cancellation.
Thank you.
On whose name your reservation has been done earlier?
Sure, my name is Melissa Martinez.
Ok, please wait for a couple of minutes.
Sure.
Thanks for your time, there was no reservation found on your name to cancel it.
Not a problem, thank you.
Thank you for reaching us.