Hi.
Hello. How can I help you?
Please change my reservation as my friend got some details wrong.
Sure, I am here to help you with that, can I know your good name to proceed further?
William Smith.
Thank you very much. Please wait for a while, let me check your reservation status in our database.
Sure, take your time.
I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for reaching us.