Hi.
Hello, how can I help you?
I need to cancel my reservation as I need to stay back in own city due to my brother coming from India. Can you help me out?
Sure, please provide me your name to check the details?
Ok, my name is Daniel Lewis.
OK, please wait a minute.
Sure.
There is no reservation with your name.
Ok, no problem. Thanks for the kind information.
Thank you for reaching us.