Hello. I am Donna Wilson.
Hello, how can I aid you for the day?
Owing to an emergency I had to request for this cancellation.
Ok.
Can you please help me to cancel my recent reservation?
Sure, I am perky to help you. Please hold on for a while, I will check your reservation.
Sure.
Thanks for waiting, there is no reservation found on your name.
That's not a problem. Thank you.
Thank you for availing us.