Hello.
Hello.
Shirley Collins here.
How may I assist you?
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
Sure, may I know your travel dates? Sorry,  please wait a moment.
Sure, take your time.
Sorry, there is no reservation on your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you.