Hi.
Hello, how may I help you?
I am Emily Wilson, due to an emergency, I am unable to catch the flight on the dates which I have reserved, so can you please help me in changing my flight ticket booking?
Sure, I will help you with the change of flight reservation.
Thank you.
Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.
Oh! It's ok no problem, thank you for your quick response.
Thank you.