Hello.
Hello, how best I can aid you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
Sure, we are here to help you to change it.
Thank you.
To proceed for booking, may I know your name?
Sure, I am David Allen.
Ok, please wait for a moment.
Sure.
Thanks for your time, there was no reservation found on your name to change it.
Ok, Thank you for your service.
Thank you for consulting us.