Hello.
Hello, how may I assist you today?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, may I know your name for the cancellation process?
Sure, I am Thomas Walker.
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
Ok, not an problem. Thank you for your information.
Welcome, thank you for reaching us.