Hello.
Hello. How may I help you?
Due some health issues, I am unable to travel for the trip. So, I decided to cancel my ticket. Can you please help me?
Sure, I will help you in cancelling the reservation.
Thank you.
May I know your name please?
My name is Jerry Davis.
Ok, please wait a moment.
Sure.
Happy to inform you there is a reservation.
That's great, you can proceed with cancelling the ticket.
Ok, your ticket has been cancelled.
Thank you for checking and cancelling my ticket.
Thank you for choosing us.