Hi.
Hello. How can I assist you at this moment?
Can you please change my existing reservation?
Sure, I am happy to help you with that.
Thank you.
Can I have your good name please to check your reservation status?
I am Stephen Robinson here.
Ok, please wait a moment.
Sure, I will wait.
Sorry Stephen Robinson, no reservation has found under your name to change.
Ok, not an issue.
Thank you for choosing us, have a good day.
Thank you for your help.
Most welcome.