Hello.
Hello, how may I support you?
Due to some emergency issues, I would like to cancel my reservation. Will you please help me in this?
Sure, we are glad to assist you in that.
Thank you.
May I know your name for further proceeding?
Sure, Donna Taylor is my name.
I am sorry to say you that there is no reservation found under your name in our database.
No worries, thank you.
Thanks for reaching us.