Hello.
Hello, how can I serve you?
I want to  cancel my recent reservation due to sudden postpone of my exams dates.
Sure, we are here to help you.
Can you help me with that?
May I know your name please?
I am Laura Wright.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
Ok, no issues. Thank you.
Thank you for reaching us.