instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: Myself Janet Perez. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket? 
 agent: Sure, we are here to help you. Wait for some time. 
 customer: Ok, thank you for your positive response. 
 agent: Thanks for waiting there is no reservation found on your name. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thanks for approaching us.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello, how may I be at your service today? 
 customer: Can you please help me to book a flight from AUS to CLT? 
 agent: Sure, I will help you in booking the ticket. May I know your travelling dates please? 
 customer: Sure, I want to travel on Feb 15 and need to return on Feb 17. 
 agent: Do you have any other specifications? 
 customer: I need a connecting flight. 
 agent: Please help me with your name for booking. 
 customer: Myself Donald Rodriguez. 
 agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1019. Shall I proceed with this flight? 
 customer: Ok, please proceed. 
 agent: Your booking is done. 
 customer: Thank you. 
 agent: Most welcome.
answer:
book


question:
customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Gregory Evans. I want to cancel my reservation, so please help me in the cancellation. 
 agent: Sure, please wait for a moment. 
 customer: Ok. 
 agent: Sorry, there was no reservation found with your given name. 
 customer: Not an issue. Thank you. 
 agent: Thank you for opting us.
answer:
no_reservation