Hello.
Hello, how may I serve you at this moment?
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Samantha Jones.
Ok, please be on hold.
Sure.
Sorry, we could not find any reservation on your name.
That's fine, thank you for your service.
Thank you for choosing us.