Hi.
Hello, how may I help you today?
I am Edward Parker. Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, please standby.
Sure.
Thanks for your time, we found a reservation on your name in the list. Shall I proceed to cancel?
Ok, please cancel my ticket.
Your ticket was cancelled successfully.
Thanks for your information.
Thank you for reaching us.