Hello.
Hello, how may I aid you today?
My name is Deborah Miller.
Nice to meet you, Miller.
Actually, I booked a ticket to NYC to attend a music concert but due to bad weather, I want to cancel my trip.
Sure, I will help you in this.
Ok.
Miller, please wait for a moment to check for the availability of a reservation to cancel it.
Sure, take your time.
Sorry Miller, there is no reservation found as per your name to cancel your reservation.
That's ok.
Thank you for consulting us.
Thank you for your time.
Most welcome.