Hi,.
Hello, how can I be of your assistance today?
I am unable to travel to airport to board my flight due to severe accident in my way to airport.
OK.
Can you help me with the cancellation?
Sure, I can help you with cancellation.
Thank you.
Please provide your name so that I can check your reservation status and cancel it as per your request.
I am Donald Walker.
Sorry to say this, we did not find any reservation on the name of Donald Walker.
Ok, no issues. Thanks for the information.
Thanks for contacting us, have a nice day.