Hi.
Hello. How may I help you?
I am Ryan Miller, I need to cancel my reservation as my exams got cancelled.
Sure, I am happy to help you in that one.
Thank you for reacting positively.
Please give me a moment to check the previous booking on your name.
Sure, have your time.
Thank you for waiting, there is no reservation found for the user name that you have provided us for checking purpose.
It's ok, anyway thank you for the information.
You are most welcome and have a nice day.