Hello.
Hello. How can I aid you?
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
Sure, I will assist you.
Thank you.
Can you provide me your name to check the records?
Sure, myself Ruth Phillips.
Ok, please wait while I check.
Sure, take your time to check.
There is no reservation found on your name in our records.
It's ok fine, no problem. Anyway, thank you for your time.
Thank you for choosing our agency.