Hi.
Hello, what kind of service you are expecting from us?
Your agency have booked a ticket with wrong dates, can you help me in changing my reservation?
Sorry for the inconvenience, can you please let me know your name for checking the previous reservation status?
I have booked a ticket in the name of Debra Turner.
Thank you for information, please wait for a moment. I will check the details and get back to you.
Sure, I will wait for your response.
Sorry Debra, there is no reservation found on your name in our database.
No problem, thank you for your information.
Thank you for your positive response, hope you have a great day.