Hello.
Hello, how may I address you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, will you please let me know your name?
My name is Kathleen Wright.
Ok, please wait.
Sure.
Thanks for waiting, there is no reservation found active under your name in our data base.
That's ok, thank you for checking.
Thank you for choosing us.