Hello.
Hello. How may I assist you today?
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
Sure, we are glad to help you.
Thanks.
May I know your name to check your reservation status?
Sure, my name is Stephanie Turner.
Ok Turner, please hold on.
Ok.
We regret that, there is no reservation found with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for reaching us, have a great day.