Hello.
Hello. How can I help you?
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
Sure, may I know your name please to check the reservation status?
My previous reservation has done with the name Michael Thomas.
Thomas, there is no reservation found with your details.
Ok, not an issue may be something went wrong while booking the ticket. Thank you for providing information.
Thank you for choosing us, have a good day.