Hello.
Hello, how may I help you?
I am Brenda Hill, because of my health issues I do want to cancel my reservation.Can you assist me to cancel my existing reservation?
May I know your name for better search of your reservation?
I am Brenda Hill.
Sorry, Hill no reservation found on your name.
It's ok it might be cancelled by my mother but she have not informed me yet.
Thank you for choosing us.