Hi.
Hello, how can I help you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, May I know your good name please?
I am Nancy Hernandez.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thanks for the information.
Thank you for choosing us.