Hello, I am Kevin Harris.
Hello, How may I help you?
As my cousin house warming ceremony was delayed due to improper construction. I need to cancel my recent reservation. Will you help me out?
Sure, we are here to help you, Please wait a minute.
Ok.
Thanks for waiting. Your name is there in reservation list, May I proceed to cancel your ticket?
Yes, Please proceed with cancellation.
 Your cancellation is done.Thanks for choosing us, Have a nice day.