Hi.
Hello, how can I assist you?
I want to cancel my recent reservation due to sudden cancellation  of my trip. Can you help me?
Sure, I can help you with that. May I know your good name please?
Susan Martinez here.
Ok, please wait for a while.
Ok.
Susan Martinez, there is no active reservation found under your name to do cancellation.
That's Fine, Thank you for the information.
Thank you for reaching us, have a nice day.