Hi.
Hello. How can I assist you now?
I would like to cancel my reservation as I have to prepare for my exam, can you please do that for me?
Sure, I will help you with that. Can I have your name please to check your reservation status?
My name is Ryan Miller.
Ok, please wait a moment.
Sure.
Sorry Ryan, no reservation has found under your name to cancel.
Not an issue, thank you for checking.
Thank you for choosing us, have a good day.