Hi.
Hello, may I know your name?
I am Karen Thomas.
Karen, how may I guide you today?
I want to cancel my recent ticket booking due to office work, that my manager did not approved my leaves. so, can you please cancel it?
Sure, I can help you in cancelling.
Ok.
Please be on hold for a moment, I will let you know the status.
Sure.
I regret, there is no reservation on the name Karen Thomas in our database.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.