Hello.
Hello. Can you please tell me how may I assist you today?
I have reserved a ticket last month to attend a cultural festival in famous university but due to some issues it got postponed. So please help me with changing my reservation.
Yes, I am happy to help you today with your concern. May I know on which name you have reserved your ticket previously?
Thank you. Myself Debra Lee. I have reserved a ticket with my name itself.
Ok, please give me a couple of seconds to check the status.
Sure, take your time to check.
I am really sorry for the trouble which is caused to you, I have not found the past reservation on your name in our database to change.
Oh! It  may not be booked properly due to server issues. Anyway, thank you for your time.
Most welcome. Thank you for choosing our agency.