Hi.
Hello, how can I best assist you now?
Would it be possible to change my reservation, which I have done with my name?
Sure, I am happy to help you to change the ticket details once I have found your ticket. Can I know your name please?
Yes, my name is Stephanie Collins.
Ok, wait for some time I will check the reservation on your name and get back to you.
Ok, take your time.
Thanks for remaining so positive, we are sorry to say that there is no active reservation found on your name.
That's ok, thank you for the response.
Thanks for choosing us, wish you a great day.