Hello.
Hello, how may I help you?
As I want to spend more time with my parents, please change my existing reservation.
Sure, may I know on which name you have reserved the ticket?
Sure, I have reserved it under the name Eric Brown.
Ok, please give me a minute I will get back to you.
Sure, I will be waiting.
Thanks for your time, sorry to say no reservation found with your name.
No problem, may be it was not reserved properly. Thank you for your information.
Thank you for availing us, have a nice day.