Hello.
Hello, how may I lend a hand to?
Can you please help me to change my reservation?
Sure, I am here to help you for this. May I know your name please?
I am Shirley Williams.
Please wait for a while, let me check your reservation status in our records.
Sure.
Sorry to inform you, no reservation is found with your credentials.
Ok, not a problem. Thank you.
Thank you very much for approaching our agency.