Hi.
Hello. How can I assist you at this moment?
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I will help you with that.
Thanks.
Can I have your name please to check your reservation status?
Ok, my name is Ashley Thomas.
Ok, please wait a moment to check existence of your reservation.
Ok, I will wait for your reply.
Sorry Ashley Thomas, no reservation has found under your name to cancel.
It's ok, no problem. Thank you for checking.
Thank you for choosing us, have a good day.