Hi.
Hello, how can I help you today?
Owing to an emergency, my live concert in Washington got postponed, so I want you to change my existing reservation.
Sure, can I have your name please?
Sure, I have a existing reservation with name Brandon Robinson.
Ok, please hold on a moment.
Sure.
Thanks for waiting, there is no active reservation on your given name.
Ok, no issues. Thank you for your information.
Thank you for opting us.