Hello.
Hello. How can I assist you today?
Due to an emergency, I have to cancel my previous flight ticket booking. Can you please help me in cancellation process?
Sure, I can help you with that. Can I have your good name please?
Thank you and my name is Joseph Baker.
Ok, please wait for a while.
Sure.
Joseph Baker, there is no reservation found under your name to do cancellation.
Not a big problem, thank you for your immediate search and information.
Thank you for choosing us, have a great day.