Hello, I am Michelle Thompson.
Hello, how may I help you?
Due to sudden demise of my grand mother, I want to cancel my reservation. Can you please help me?
Sure, I am here to assist you.
Thank you.
Please wait for a while.
Sure.
Thanks for your valuable time, There is no active reservation found in your name.
It's ok, thank you for your kind information.
Thank you for choosing us, have a good day.