Hi.
Hello. How can I assist you?
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
Ok, I will help. Please a movement.
Sure.
May I know your name please.
I am Mark Hernandez.
Sorry, I did not find your name in our records of reservation.
Ok, no issues. Thanks for your quick response.
Thank you for connecting with our agency.