Hi.
Hello. How may I assist you for the day?
Mary Campbell here. I would like to spend some more days with my family, so please help me in changing my existing reservation.
Ok Mary Campbell, please wait for a moment till I check with your existing reservation.
Ok.
Thank you for waiting. There is no active reservation found in our data base.
That's ok, thank you for your help.
Sorry for the inconvenience, have a great day.