Hi.
Hello, how may I help you today?
Can you please make some amends to my recent reservation?
Sure, I am here to help you with this. May I know your name please?
I am Scott Anderson.
Ok, please wait for a moment.
Sure, take your time.
Sorry Scott, there is no active reservation found as per your name to change it.
That's ok, thank you for checking.
You are welcome.