Hi.
Hello, how could I help you?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me in cancellation?
Sure, can you help me with your good name please?
I made a reservation by this name Kenneth Jones.
Ok, give me sometime to check and get back to you.
Ok.
Thank you for your time. There is no reservation matching your name.
Ok, not an issue. Thanks for your information.
Thank you for consulting us.