Hi.
Hello. How should I assist you at this right moment?
I want to cancel my reservation due to health issue.
Oh! That's sad to listen. I will help you with cancelling the flight ticket. Please give me a moment. Thank you for your patience.
Ok.
May I know your good name for verification of ticket?
My name is Melissa Davis.
Sorry Davis, there is no reservation has found under your name. Thank you for reaching us.
It's ok. Thank you.
You are welcome, have a good day.