Hi.
Hello, how can I help you today?
Kathleen Phillips here. Please make changes on my existing reservation. Will you help me over that?
Sure, I can help you.
Thank you.
Please wait for a moment, I will check your reservation status and get back to you.
Sure, take your time.
Sorry Phillips, I have not found any reservation under your name.
It's ok, thanks for checking.
Thank you for contacting us and have a nice day.