Hi.
Hello, how can I help you?
I am Robert Walker.
Yes, Robert.
Can you please change my existing reservation? because my sister reserved me a ticket with a wrong airport and location.
Sure, can you please be on hold while I'm going to check your reservation is existing or not in our database?
Sure, I will be waiting.
Robert, there is no active reservation found under your name in our records to do modifications in that.
No issue, thank you for your time in checking.
It's my pleasure to serve you. Thank you for consulting us.