Hi.
Hello, how may I be at your service today?
Could you please change my existing reservation due to postpone of my trip?
May I know your name please to check the status of your reservation?
I am Sharon Martin.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal to make changes further.
No problem, thank you for checking.
Thank you for reaching us.