Hello.
Hello, how may I provide assistance to you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Myself Amy Wright.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name to change.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.