Hello.
Hello. How can I help you?
My name is Dorothy Wilson. Actually, I booked a ticket to NYC for a music concert but due to bad weather, I want to cancel my trip. Could you help me in cancelling the reservation.
Sure, may I know your travelling dates? Please give me a minute to check with your reservation. Sorry to inform you but there is no reservation by your name sorry.
Thank you for your time.
Thank you for reaching us. Have a great day.