Hello,.
Hello, how can I help you today?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me with that?
Sure, can I have your name please?
I am Rachel Evans.
Ok, please wait I will get back to you.
Sure.
Thanks for waiting, no reservation found on your name.
Ok, no issues.
Thanks for choosing us.