Hello.
Hello, how can I aid you?
Owing to an emergency, I want to cancel my recent reservation. Can you help me with that?
Sure, I am willing to help you. May I know your name please?
I am Melissa Jones.
Ok, wait a minute please.
Sure.
Thank you for waiting, sorry we didn't find any reservation on your name.
Ok, no issues. Thank you.
Thank you for opting us, have a nice day.