Hello.
Hello.
I am Ronald Perez.
Ronald Perez, how can I aid you today?
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
Sure, I am here to help you. Hold on for a moment. Let me check.
Ok.
Sorry Ronald Perez, there are no flights reserved on your given name formerly.
Not an issue. Thank you.
Welcome, thank you for choosing us. Have a great day.