Hello.
Hello. How can I assist you today?
Sharon Johnson here. Can you please help me with cancellation of my previous booking as my trip has cancelled?
Sure, please allow me a moment to check for the previous reservation.
Ok, I will be waiting for your response.
Sharon Johnson, there is no reservation found under your name.
Oh! That's very disappointing to know. Anyways, thank you for checking.
You are welcome. Thank you for contacting us.