Hi.
Hello, how can I assist you today?
Would it be possible to change my reservation to new trip dates?
Sure, Let me know your name to check your reservation?
Ok, I am Michelle Young.
Ok, please wait a moment.
Ok, take your time.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
It's ok, thanks for checking.
Thank you for choosing us.