In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I want to travel from EWR to AUS. My travelling dates are from 07/14 to 07/16. 
 agent: Ok, please wait for a moment. 
 customer: Make sure that there is 1 connection. 
 agent: Sorry, there are no flights available regarding your journey. 
 customer: That's ok. 
 agent: Do you want any other information please? Ok. Thank you and have a nice day. May I know your name please? 
 customer: Gary Allen here. Thank you for your support.
no_flight

customer: Hello, I am Deborah Clark. 
 agent: Hello, how can I help you today? 
 customer: I would like to travel from LGA to attend my business meeting. Could you please help me to book a ticket to SEA? 
 agent: Sure, please share your planned trip dates? 
 customer: My travelling dates will be on 07/12 to 07/14. 
 agent: Ok, any other requirements to be met? 
 customer: I need a connecting flight. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Thanks for waiting, we found a direct flight, shall I proceed? 
 customer: No, do not proceed. Thank you for your information. 
 agent: Ok, no issues. Thank you for reaching us.
no_flight

customer: Hello. 
 agent: Hello, how may I support you today? 
 customer: I am Kimberly Johnson, I want to cancel my ticket has my plan for vacation at Washington is cancelled. Can you help me with that? 
 agent: Sure, we are here to help you. Please wait a moment. 
 customer: Sure. 
 agent: Thank you for your time, unfortunately no reservation found with your name. 
 customer: Ok, thank you for the information. 
 agent: Thank you for approaching us.
no_reservation