Hi.
Hello, how may I aid you today?
Can you please cancel my reservation due to heavy rainfall at my destination place?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I am Carol Hall.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
That's ok, thank you for checking.
Thank you for reaching us.