Hello.
Hello, how may I guide you today?
Due to an emergency meeting with my CEO, I couldn't travel to New York. Can you please cancel my reservation?
Sure, I will help you with this. May I know your name please?
My name is Donald Lee.
Ok, please wait for a moment.
Ok, take your time.
Sorry Lee, there is no reservation found as per your name to cancel your reservation.
Its ok, thank you for the information.
You are welcome.