Hello.
Hello, how may I help you today?
I would like to change my recent reservation because my trip dates are got postponed, can you help me?
Sure, I can change your reservation right now. Before that I need to know your good name please?
I am Virginia Evans.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
That's ok, thank you for checking.
Thank you for choosing us.