Hello.
Hello, how may I assist you?
My son's leg got fractured last day so I will not able to fly on those days, can you please cancel my previous reservation?
Sad to hear this, can I know in which name you have previously booked the ticket?
Sure, I have booked on my name, it's Larry Smith.
Sorry to say this, there is no ticket showing on your name, please recheck with your messages once.
Ok, not an issue, may be it was not reserved properly.
Thank you for reaching us.