Hello.
Hello, how can I serve you the best today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
 Sure, may I know your good name?
I am Steven Smith.
Ok, please wait for a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thank you for the information.
Thank you for availing us.