Hello.
Hello, what can I assist you at this moment?
Can you please help me to change my reservation?
I am happy to serve you about your query.
Thank you.
Could you please provide your name for checking the reservation status with your name in our booking list?
My name is Charles Robinson.
I apologise to say this Charles Robinson, there is no active reservation with your name in our booking list.
Thank you for informing me.
You are welcome, thank you for choosing us. Hope you have a nice day ahead.