Hi.
Hello, how may I provide assistance for you?
My father is not feeling well, so he said me to cancel his reservation. Can you please help me to cancel his reservation?
Sure, could you please let me know the name on which the reservation has done?
His name is Michael Hernandez.
Ok, please wait a moment I will check the reservation details and get back to you.
Sure.
Sorry to say, we did not find any reservation on this name.
Not an issue, thank you for checking.
You are welcome, have a nice day.