In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello. May I know your name? 
 customer: Sure, I am Sandra Allen. 
 agent: How can I assist you today? 
 customer: Today, can you help me in booking a ticket to Atlanta? 
 agent: Sure, we are delighted to help you. When you are willing to travel to Atlanta? 
 customer: I am planning to meet my children and wife in Atlanta, as we planned to visit Georgia Aquarium on 03/21. 
 agent: Ok. May I know your recur date? 
 customer: We planned the trip for couple of dates, so I would like to go on 03/20 and I intend to return back on 03/22. 
 agent: Kindly share your airport codes? Do you want any lay bay in your journey? 
 customer: Sure, I will depart from New York, LGA and landing at Atlanta ATL. 
 agent: Ok. 
 customer: Yes, I am comfortable to travel if there is one stopover in between my journey. 
 agent: Please be online, I will check the availability and revert to you. 
 customer: Sure. 
 agent: Thanks for waiting,. 
 customer: Ok. 
 agent: Hawaiian airlines are providing service on your route with 1 connection. Can I proceed? 
 customer: Ok, please proceed for booking. 
 agent: Your booking is done with flight 1027. 
 customer: Thank you. 
 agent: Thank you for reaching us. 
 customer: Welcome.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I want to book a flight ticket from LAX to SEA. Can you please help me in that? 
 agent: Sure, I will help you in booking. Can you please share your trip dates? 
 customer: My trip dates are Dec 19 to Dec 21. 
 agent: Do you have any connection limit preference? 
 customer: I need a connecting flight. 
 agent: Sorry, there are no flights found for the given dates. 
 customer: Ok, no problem. Thank you. 
 agent: May I know your name for documentation purpose? 
 customer: Myself Jennifer Harris. 
 agent: Thank you for choosing us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello. 
 customer: Myself Mary Turner. 
 agent: What type of service you are excepting from us? 
 customer: Can you please cancel my existing reservation as there is a snow fall I can not move out and make the journey? 
 agent: Sure, I am here to help you. 
 customer: Thank you for assisting me. 
 agent: Please wait for a minute. Sorry fro the trouble, there is no reservation found on your name in our database. 
 customer: Ok, not a problem. Thank you for the information. 
 agent: Thank you for reaching us.
[A]:
no_reservation