Hi. Myself Sandra Smith.
Hello, how may I help you?
I want to cancel my reservation as my trip got cancelled. Can you please do that for me?
Smith, I am here to help you. Let me check your reservation status in our records.
Sure.
Smith sorry for inconvenience, no reservation is found on your name in our database.
Not an issue. Anyway, thank you for checking.
Thank you smith for contacting our agency.