Hello.
Hello. How may I assist you?
Can you please help me to cancel my reservation due to heavy snowfall at my destination place?
Sure, I am here to help you out.
Thank you.
May I know your name please?
Sure, I am Christine Thompson.
Wait a moment please.
Sure.
Christine Thompson, we haven't found any reservation under your name in our database.
No worries, thank you.
Thank you for choosing us.