Hello.
Hello, how may I be at your service today?
Can you aid me to cancel my reservation due to emergency?
May I know your name please to check the status of your reservation?
Jessica Parker here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Okay.
Sorry, there is no reservation matching with your name in our portal.
No problem.
Thank you for reaching us.