Hello.
Hello. How may I help you now?
I want to do some changes in my existing reservation. Can you help me for that?
Sure, I am gleeful to help you with that.
Thank you.
Can you please provide your name to check your previous reservation?
My name is Carol Thompson.
Please wait a moment.
Sure, I will wait for your response.
We regret to inform you that, there is no reservation on your name in our records.
That's ok, thank you for checking.
Thank you for contacting us, have a great day.