Hello.
Hello, how can I help you?
I want to cancel my recent reservation, due to health issues. Can you please help me?
Sure, I am here to help you for this. May I know your name please?
My name is Sarah Edwards.
Just a moment, let me check your reservation status in our records.
Sure, take your own time.
Sorry for inconvenience, no reservation is found under your name.
No problem, thank you for checking.
Thank you very much for contacting our agency.