Hi.
Hello, how may I support you?
I need to cancel my reservation as my football match got cancelled. Can you help with the cancellation?
Sure, please wait a moment I'll check your details and revert you.
Ok.
May I know your name to proceed further?
Anthony Green is my name.
Ok, found a reservation on your name. Shall I proceed with your cancellation?
Yes, proceed for the cancellation.
Ok Green, your ticket has been cancelled successfully.
Ok, thank you for your service.
Thanks for availing us, have a pleasant day.