Hi.
Hello. How may I assist you at this moment?
Please change my existing reservation owing to an emergency.
Sure, I am here to help you out with that. Please give me a moment to check your previous reservation status.
Ok.
May I know your name please?
My name is Paul Perez.
Sorry Perez, we couldn't find any reservation on your name in our records.
Thanks.
Thank you for reaching us.