Hello, I am Pamela Nelson.
Hello. How can I assist you Pamela Nelson?
Due to some personal work, I want to change my existing reservation. Can you help me with this?
Sure, I am here to help you. Wait a moment please, let me check the database with your details and get back to you.
Sure, I will wait for your response.
I have searched the database with your details, I couldn't find any active reservation with your name.
Ok, Thank you for providing information.
Thank you for choosing our services.