TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Could you please help me in flight ticket booking process from AUS to OAK? 
 agent: Sure, I can help you with that. May I know your travel dates please? 
 customer: Thank you for your response, I want to take off on Dec 11 and book my return ticket also on Dec 13. 
 agent: May I know how many stopovers do you need in between your journey? 
 customer: Yes, I want a connecting a flight. 
 agent: Please let me know if you have any other specifications. 
 customer: I would like to travel in business class flight. 
 agent: Can I have your good name please? 
 customer: Sure, my name is Larry Hernandez. 
 agent: Ok, please wait. 
 customer: Ok. 
 agent: Sorry to inform you that there are no flights available for you on those dates with your given details. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am Steven Roberts. 
 agent: How may I help you? 
 customer: Can you please help me in booking a flight ticket from DCA to IAD? 
 agent: Sure, I will help you in booking the ticket. May I know your travelling dates please? 
 customer: My travelling dates are Jan 18th and Jan 20th. 
 agent: Do you have any other specifications? 
 customer: The depart time should be morning. 
 agent: Sorry for this inconvenience, I could not find any flight with your requirements. 
 customer: Ok, not an issue. Thank you. 
 agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: I am Samuel Lopez. 
 agent: How may I guide you? 
 customer: Can you help me in cancelling my recent reservation? 
 agent: Sure, please wait a minute. 
 customer: Sure. 
 agent: Sorry Samuel, there is no active reservation found under your name. 
 customer: Ok, Not an issue. Thank you. 
 agent: Most welcome.

SOLUTION:
no_reservation