Hello,.
Hello, how can I assist you?
Owing an emergency, I want to change my existing reservation.
Ok, I can help you with changing your reservation. May I know your good name?
My name is Edward White.
Ok, please wait. I will check the status.
Ok.
Thanks for your precious time. There was no reservation found on your name.
That's ok, no problem.
It's my pleasure to support you. Have a good day.