Hello.
Hello.
I am Donna Taylor.
Yes, Donna.
I need to change my reservation because my destination has covered with ice. Will you please help me with that?
Sure, please give me a moment.
Sure.
Donna, sorry to inform you that there is no reservation found under your name.
It's ok fine.
Can I help you with anything else?
No, nothing. Thank you for your time.
Thank you for reaching us, have a nice day.