Hello.
Hello.
Ruth Gonzalez here.
Ruth, how may I help you?
Mu music concert is postponed for some reason. Can you alter my previous reservation?
I am glad to help you Ruth, let me check for your reservation status.
Ok.
Sorry Ruth, I have not found any reservation by your name in our database.
It's ok. Anyway, thank you for searching.
Thank you for contacting us, have a nice day.