Hello.
Hello, how may I aid you today?
Can you please help me in changing my existing reservation. Can you please help me for this?
Sure, may I know your good name please?
Myself Richard Edwards.
Please wait for a moment.
Sure.
Sorry Edwards, there is no reservation found as per your name in our database.
Not a big deal, anyhow thank you very much for checking the reservation status.
Thank you for reaching us with a query.