Hi,.
Hello, how can I help you today?
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
Sure, we are here to help you.
Thank you.
Kindly provide me your name?
I am Charles Baker.
Ok, please wait a moment.
Sure.
Sorry to say, no reservation found with your name.
Ok, no issues.
Thanks for reaching us.