Hi.
Hello. How can I serve you?
I need to cancel my reservation due to some issues, can you help me out?
Sure, I can help you and may I know your name for checking purpose?
Thank you for considering my concern and myself Christopher Perez.
Please allow me a moment.
Sure, take your own time.
Thank you for being on hold, I have checked with your information in my portal to cancel your booking but is displayed that there is no user name found to cancel the booking.
That's ok, not an issue. Thank you for your information.
You are welcome and have a nice day.