Hello.
Hello. How may I aid you today?
Can you help me in cancelling my recent reservation?
Sure, we are here to help you.
Thank you.
Could you please let me know your name to check the reservation status?
I am Charles Lee.
Ok, please wait a moment.
Sure.
Thank you for waiting, unfortunately there is no reservation found by this name.
Its ok, thank you.
Thank you for approaching us.