Hello. I am Timothy Wilson.
Hello, how can I guide you for today?
I want to do some modifications in my previous reservation, due to some health issue. Can you please help me out?
Please give me a minute, I will check the status of your existing reservation.
Ok, take your time.
Sorry, there is no reservation found under your name in our database.
That's ok, no problem. Anyway thank you for your information.
Thank you for contacting us, have a nice day.