Hi.
Hello, how may I aid you today?
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Karen Martinez here.
Please wait a minute.
Ok.
Sorry to say that, there is no active reservation found on your name.
That's Fine, Thank you for the information.
Thank you for choosing us.