Hello.
Hello. How may I aid you?
I would like to change my existing reservation, can you help me in that?
May I know your name to check your reservation?
Sure, myself Michael Hill.
Ok, please wait.
Sure, I will wait for your response.
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
That's ok, no problem. Thank you for the information.
Thanks for consulting us.