Hello.
Hello, how can I help you?
Due to some health issue, I am unable to travel now. Can you please change my existing reservation?
Sure, I am here to help you for this. Let me check you reservation status in our records.
Sure, I am Sandra Garcia.
Please wait for a while.
Ok.
Sorry for inconvenience, no reservation is found with your criteria.
Ok, Thank you.
Thank you very much for contacting our agency.