Hi.
Hello, how can I assist you today?
I made a reservation earlier this week to submit my research documents but  time is extended so I need to cancel it now.
Ok.
Can you help me in cancellation?
Sure, I will help you.
Ok.
May I know your name to check reservation?
I am Ryan Miller.
Please wait for a moment.
Ok.
Thanks for waiting, there is no reservation found on your name.
Ok, not an issue. Thank you.
Thank you for contacting us.