Hi.
Hello. How could I aid you at this moment?
I need to cancel my reservation due to some personal problem, can you help me ?
Sure, I am here to help you. To check with your reservation status, we need your good name please?
My name is Barbara Hernandez.
Ok, please wait for few minutes.
Ok.
We found a reservation on your name, shall I proceed with the cancellation?
Please proceed to cancel.
Your recent reservation was cancelled and you will get your money in to your account with in 7 days.
Thank you for helping me in cancellation.
Thank you for approaching us.