Hello,.
Hello, how can I help you today?
Due to sudden demise of my grandfather, I want to cancel my recent reservation.
Ok, may I know your name?
I am Jennifer Lee.
Ok, please wait a moment I will check and get back to you.
Ok.
Happy to inform, we found a reservation with your name. Can I proceed with cancellation?
Yes, you can proceed.
Your cancellation is done.
Thanks for your kind response.
Thanks for reaching us, have a good day.