Hi, I am Barbara Brown.
Hello, how can I support you?
I need to change my existing reservation due to the bad weather condition. Please, help me.
Sure, I am happy to help you. Please wait for a while, I will check the existing reservation on your name.
Ok.
Thank you for waiting, we are sorry to say that there is no reservation found on your specified name.
No problem and thanks for your information.
Thank you for approaching us.