Hi. I am Edward Gonzalez.
Hello, how may I help you today?
Due to the heavy rains, I would like to cancel my reservation. Can you help me over that?
Sure, we are here to help you with cancellation. Please wait for a couple of minutes.
Thanks for your response. Ok, take your own time.
Thanks for being patient, we found a reservation on your name and it is successfully cancelled.
It's ok, thanks for your information.
Thank you for availing us.