Hello.
Hello. Is there any help that you need?
Owing to an emergency I want to change my existing reservation. Can you help me?
Sure, I will help you and may I know your name for checking purpose?
Thank you. I am Frank Evans.
Thank you for your information, there is no reservation found for the user name in our previous booking list.
Ok, not an problem. Thank you for your valuable information.
You are most welcome and thank you for reaching us.