Hello.
Hello, how may I guide you now?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Ok, may I know your good name to check with your previous reservation?
My name is Ruth Thomas.
Ruth Thomas, please wait for a moment.
Sure.
Sorry to say, there is no active reservation found by your name in the reservation list.
That's ok, thank you for your information.
Thank you for approaching our services.