In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. 
 agent: Hello, How can I assist you? 
 customer: Book my ticket with the name of Brenda Hall, as there is a Arts and crafts festivals at Charlotte, CLT. 
 agent: Sure, May I know your preferred travel dates? 
 customer: My preferable dates are from 12/12 to 12/14. 
 agent: Do you prefer any connections? 
 customer: Yes, I need. 
 agent: Where do you want to start from? 
 customer: Washington, IAD is my travelling point. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: We found a flight, with a single connection available for you. 
 customer: Ok. Confirm my ticket. 
 agent: The airline is Southwest, airfare is 100 & Flight number is 1023. 
 customer: Thank you for availing me. 
 agent: Your booking is done. Thanks for your presence.

Answer: book


Question: customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: I would like to book a flight on the route from MSP - OAK, can you please help me today? 
 agent: Sure, please provide me your travelling. 
 customer: I will be travelling on the dates from 06/06 to 06/08. 
 agent: Delta airline is providing flight for you with price 200. Shall I proceed? 
 customer: Ok, please book it if the price is within 5000. 
 agent: May I know your name to proceed further? 
 customer: My name is Emma Harris. 
 agent: Your ticket has been booked with your name. 
 customer: Thank you for helping me out. 
 agent: It's my pleasure.

Answer: book


Question: customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: Can you please help me to cancel my reservation? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: Please wait a moment I will check the reservation list and I will inform you. 
 customer: Ok. 
 agent: Sorry for the inconveniences by what name do you reserved flight ticket? 
 customer: Reservation was done on Christine Phillips. 
 agent: Sorry Christine Phillips, there is no active reservation on your name. 
 customer: Ok, thank you for informing me. 
 agent: Thank you for choosing us.

Answer:
no_reservation