Hello.
Hello. How can I guide you?
 I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?
Sure, We are here to help you. Can I know your name?
I am Kevin Clark.
Please wait a while.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.