Hello. I am Ashley Lee.
Hello, how may I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Ok, let me check with your previous booking Ashley.
Sure, take your time.
Sorry, no reservation found by your name. Sorry for the inconvenience, have a great day ahead.
That's ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.