Hi.
Hello.
I am Jacob Smith.
How may I guide you today?
I want to change my existing reservation due to postpone of my exams so, can you please help me in changing my reservation?
Sure, I am oblige to help you with that. Please wait a moment to check your previous reservation status.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Not a problem, thank you for the information.
Thank you for reaching to our services, hope you have a great day.