Hi.
Hello. How can I assist you at this moment?
Please help me to change my recent reservation.
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
Emma Young.
Ok,  please wait a moment.
Sure.
Sorry Emma Young, no reservation has found under your name to change.
Thank you for your information.
Thank you for choosing us, have a good day.