Hello.
Hello, welcome to UB travel agency. How can I help you today?
I met with an accident, so I am unable to move. I want to change my existing reservation.
So sad!. May I know your name?
My name is Carolyn Martin.
Fine, let me check your existing reservation details first.
Ok.
Martin, there is no reservation found on your name in our recordings to do modifications in that.
Ok, no issue, thank you for your information.
Do you want any other help from us?
No, thank you.
That's ok, thank you for contacting us.