Hello.
Hello. Please let me know what can I do for you?
Due to bad weather, I want to cancel my reservation. Can you help me?
Yes, I am willing to help you.
Thank you.
Please share your name.
I am Catherine Perez.
Wait a minute please.
Ok.
Thank you for waiting, sorry we didn't find any reservation on your name.
No problem, Thanks for the information.
Thank you for opting us, have a nice day.