Hello.
Hello, how may I assist you?
My final exam dates are postponed, can you please help me for cancelling the recent reservation?
Sure, I am glad to help you. Could you please provide your name to check your reservation status?
Sure, my previous reservation is on the name of Melissa Carter.
Sorry to say, I did not find any reservation under your name in my database.
Ok, no problem. Thank you.
Thank you for choosing us, have a nice day.