Hello.
Hello. How can I assist you at this moment?
I want to cancel my reservation, because I have exams on those dates so I have decided to cancel this trip, can you please cancel my reservation?
Sure, I will help you with cancelling your reservation.
Thanks.
May I know your good name for checking existing reservation status?
Sure, my name is Andrew Nelson.
Ok, please wait a moment.
Ok.
Thank you for waiting. Sorry Nelson, there is no reservation found under your name to cancel.
It's ok no problem. Thank you for your information.
Most welcome. Thank you for reaching us.