Hello.
Hello. How can I aid you today?
Please change my existing reservation due to some health issues?
Sure, I am happy to help you with that. May I know your name to check your reservation status?
Sure, I am Samuel Miller.
Ok, please wait for a while.
Sure.
Sorry to say that, we have not found any active reservation on your name in our database.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.