Hello.
Hello. How may I help you?
I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you with that, can I know your good name to proceed further?
Robert Anderson here.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for giving information.
Thank you for choosing us.