Hi.
Hello. How may I help you?
Can you help me to cancel my reservation I had did recently a week ago?
Sure, may I know your name?
Ok, please check for the name Kimberly Wright.
Thank you. Please wait for a while.
Ok, please take your time.
Sorry, there is no reservation found under your name in our database.
That is ok, thank you for assisting me.
You are welcome and thank you for choosing us.