Hi, I am Christine Smith.
Hello, how can I help you now?
I need to cancel my recent reservation due to postpone of my sister's engagement. Could you please help me in doing that?
Sure, I am here to help you. Please wait a moment.
Ok.
Thanks for waiting, unfortunately there is no reservation found on your user name.
No problem, thank you for your valuable information.
Thanks for choosing us, have a good day.