Hello.
Hello.
My name is Margaret Nelson.
How may I help you?
Actually I booked a ticket to attend a football match, but due to bad weather the match is postponed. Could you help me in changing the reservation?
Sure, please wait for a minute to check your past reservation. No reservation found on your name in my database.
That's ok.
Sorry for inconvenience.
Thank you for your time.
You are welcome.