Hello.
Hello. How may I help you right now?
I need to modify my previous flight ticket booking that I have booked with wrong dates, can you please help me with modification process?
Sure, I am glad to help you with that.
Thank you so much.
Can I know your name to check your previous reservation?
I am Scott Carter, you can check with this name.
Please wait a moment.
Sure, I can wait for your response.
We regret to inform you that, there is no reservation found on your name in our reservation list.
Not an issue with that one, I think it is not booked while I was booking. Thank you for checking my reservation status.
Thank you for approaching us, have a great day.