Hello.
Hello, how may I aid you at this moment?
I am Catherine Edwards and I have to change my ticket reservation, can you help me in that one?
Give me a moment to check the active reservation under your name.
Sure, take your time.
Sorry Edwards, I have not find any active reservations under your name.
I will check it later, no important right now, thank you for checking.
My pleasure, thank you for employing our service.