Hi, I am Margaret Hall.
Hello, how may I assist you today?
Owing to an emergency I would like to cancel my recent reservation. Could you please help me in that.
Sure. Please hold on, I will check the availability of existing reservation and let you know.
Ok.
Thank you for holding on, We found no reservation with your specified name.
Ok, not an issue, thanks for your help.
Thank you for choosing us, Have a nice day.