Hi.
Hello, how could I serve you today?
As my Grandma is hospitalised, so I should be there to look after her in hospital. So, cancel my reservation.
May I have your name please?
I am Dorothy Phillips.
Please wait a minute. I will check and let you know.
Ok.
We found a reservation on your name.Shall I proceed for cancellation?
Sure, you can proceed.
Thank you.