Hi, I am Stephanie Allen.
Hello, how may I help you today?
Due to an emergency I want to cancel my recent reservation, can you please help me with that?
Sure, I am here to help you for that. Ok, hold on a moment I will get back to you.
Ok.
Thanks for holding on, we have not found any reservation on your given name.
Ok, no issues. Thanks for your information.
Ok, thanks for choosing us.