Hello.
Hello. How may I assist you?
I have to change my reservation due to  my planned event got  postponed. So  please help me with that.
Sure, I am here to help you out.
Thank  you.
Can you please share your name?
Sure, please check  the  reservation with my name Scott Perez.
Wait a moment please.
Sure, take your time.
Scott Perez, we haven't found any reservation under your name in our database.
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
Thank you for choosing us.