Hello.
Hello, how may I best help you?
Due to my health issue, I need to cancel my reservation. Can you help in cancelling my reservation?
Sure, I would be happy to help you. May I know you good name?
Amy Jones is my name.
Ok, please wait a moment I will check and revert you.
Sure.
Sorry there is  no reservation found on your name.
Ok, no issues. Thanks for your information.
Thanks for contacting us and have a great day.