Hello.
Hello, what kind of help you are looking from our agency?
I need to cancel my reservation, as my planned trip with my friends got cancelled. Can you please help me out?
I am glad to help you in cancellation of your reservation.
Thank you for considering my request.
Can you please provide your name for checking the reservation status?
Please check this reservation in the name of Nicole Adams.
I regret to say this Nicole Adams, there is no active reservation with your name in our booking list.
Not a big problem, anyway thank you for the information.
You are welcome, thank you for reaching our service.