Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: Can you please help me in booking a flight ticket from Washington, DCA to reach Philadelphia, PHL? 
 agent: Sure, may I know your planed travel dates? 
 customer: My journey dates are from June 01 to June 03. 
 agent: Do you have any limits in number of connections? 
 customer: I need a connection in between journey. 
 agent: May I know your name for the documentation process? 
 customer: My name is Steven Brown. 
 agent: Do you have any another specifications on your journey? 
 customer: No, thanks for asking. 
 agent: Sorry, we regret to inform you that there is no flight available as per your request. 
 customer: Ok, that's not a problem. 
 agent: Welcome, thank you fro reaching us. 
 customer: Thanks for your information.
Answer:
no_flight