Hi.
Hello, how can I aid you today?
Can you please cancel my recent reservation? As my planned trip has been cancelled.
Sure, we are pleased to assist you in that.
Thanks for that.
Before proceeding to cancel your previous flight reservation. May I know your name?
Sure, my name is Jonathan Wilson.
Sorry Jonathan Wilson, based on your name we haven't found any previous flight reservation in airline database.
That's ok, thank you for giving the information anyways.
Thanks for reaching us.