Hi,.
Hello, how may I help you?
I have planned to visit Dallas due to heavy snowfall, I want to cancel my recent reservation. Can you help me out in cancellation of my ticket?
Sure, may I know your good name?
Kimberly Scott is my name.
Please wait for a minute, I will check with the resevation and revert to you.
Sure.
We hardly tried to find your reservation but, no reservation has been found with your name.
No problem, thank you for your information.
Thanks for reaching us.