Hello.
Hello. How may I help you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I can help you in changing the reservation details. Could you please let me know on which name you have booked the ticket?
Reservation has been done under the name Mark Hill.
Ok, I need few seconds to check your ticket status. So, can you please provide me sometime?
Sure, I will wait for your response.
When I have checked your ticket status, I have not found any reservation which is done under your name. Sorry for that.
Ok, no problem. Anyway thank you for checking out.
You are welcome. We will serve you better in the next time. Thank you for opting us.