Hi.
Hello, how can I help you?
I am not feeling well to travel as I am suddenly fallen sick due to bad weather. So, I request you to please cancel my reservation.
Sure, may I know your good name please?
Ok, my name is Helen Martinez.
Ok, please wait a while.
OK.
Thank you for waiting. Unfortunately there is no reservation matching your name.
Ok, no problem. Leave it. Anyhow thanks for the information.
Thank you for availing us.