Hello.
Hello, how may I assist you now?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I will help you with that. May I know your good name?
My name is Michael Evans.
Please wait for a moment.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in your system data.
No problem, thank you.
Thank you visiting us, have a nice day.