Hi.
Hello, how can I assist you today?
I want to change my existing reservation due to postpone of my exams. Can you help me in that?
Sure, I will help you with that.
Thank you.
May I know your good name please?
Amy Lopez here.
Please wait for a moment, while I check for the reservation.
Ok.
Thank you for the details, sorry there is no reservation found on your name in our system data.
Ok, no problem. Thank you.
Thank you for visiting us, we hope see you again.