Hello.
Hello, how can I best assist you today?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Can I know your good name?
Myself Patricia Green.
Sure, please wait for a while.
Sure.
Thank you for waiting, there is no recent reservation found with the given name.
It's ok, thank you for your help.
Thank you.