Hello.
Hello, what can I do for you today?
Can you please check with my previous reservation and help me to cancel it due to my eye operation please?
Sure, can you share your name to check for  your reservation status?
I have made a reservation on the name of Steven Green.
Sorry, no reservation found on your name in our portal to cancel it.
Oh! That's very sad to hear from your side. Anyways, thank you for checking.
Thank you for contacting us.