Hello.
Hello. How may I assist you?
I want to cancel my recent reservation due to bad health issues. Can you help me out?
Sure, I am here to help you.
Thank you.
May I know your name please to check the status of your reservation?
I am Nancy Nelson.
Please wait a moment.
Sure.
Nancy Nelson, I have found your reservation and I cancelled it successfully.
Ok, thank you for your response.
Thank you for choosing us.