Hi, I am Nancy Wilson.
Hello, how may I be of your assistance?
As my plan to visit my grand parents house but due to bad weather conditions I just want to cancel my recent reservation. Can you please help in cancellation?
Sure, please wait for a minute I will revert to you with current status.
Ok.
Unfortunately there is no reservation found with your name.
Ok, no problem. Thanks for your information.
Thank you for choosing our service.