Hello.
Hello. How can I assist you today?
I have to cancel my ticket booking due to health issue, can you please help me?
I will be happy to help you, could you help me with your name please?
I am Donna Jackson.
Jackson, please wait for a moment. I will check your reservation status and get back to you.
Ok, that's fine , no problem with that one, thank you for your help.
Jackson, I have not found any reservation by your name in our database.
Ok, thank you.
Thank you for contacting us.