Hi.
Hello, how can I help you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I am here to help you with that. Can you please share me your name?
Emma Clark here.
Please hold on for a while.
Sure.
Sorry, there is no active reservation found on your name in our database.
Ok, no problem. Thanks for your information.
Thank you for reaching us, have a nice day.