Hello.
Hello, how can I guide you for today?
I want to cancel my recent reservation, due to my exams has been cancelled. Can you please be my helping hand with cancellation?
I will help you with that. May I know your name?
Thanks for accepting my request, my name is Kenneth Garcia.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, thanks for your information.
Thank you for contacting us, have a nice day.