Hello.
Hello. How can I aid you?
I want to change my existing reservation, can you please help me with this?
Sure, may I know your name to check for the status?
My name is Lisa Gonzalez.
Please be on hold.
Sure.
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
No problem, thanks for your information.
Thank you for reaching us.