Hello.
Hello, how may I assist you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am willing to help you for this. May I know your name please?
My reservation was done under the name Kathleen Wright.
Just a moment, let me check your reservation status in our records.
Sure, take your time.
Sorry for inconvenience, no reservation is found under your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you very much for reaching us.