Hello, I am Scott Lee.
Hello. How can I help you?
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
Sure, I will help you.
Thank you.
Please, wait a minute.
Sure.
Thanks for waiting, we found a reservation on your name. Shall I cancel it?
Please proceed to cancel.
Your reservation has been cancelled.
Thank you for your kind service.
Thank you for choosing us.