Hello.
Hello, how can I aid you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I can help you with that. May I know your good name please?
My reservation was done under the name Charles Johnson.
Please wait while I'll check your reservation status. Charles Johnson, there is no active reservation found under your name to do cancellation.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.