In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. 
 agent: Hello. 
 customer: Kimberly Mitchell here. 
 agent: How can I assist you Kimberly Mitchell? 
 customer: Can you please help me in cancelling my recent reservation? 
 agent: Sure, I will help you with this. I have found your reservation in our database and I have successfully cancelled it. 
 customer: Thank you so much for your help. 
 agent: Thank you for utilising our service.

Answer: cancel


Question: customer: Hello,. 
 agent: Hello. 
 customer: I am Kenneth Harris. 
 agent:  How can I help you? 
 customer: I want to change my existing reservation due to some issues, can you please help me with that? 
 agent: OK, please wait I will revert you. 
 customer: Ok. 
 agent:  Sorry, no reservation was found on your name. 
 customer: Ok, no issues. 
 agent:  Thank you for availing us. 
 customer: Thanks for your information.

Answer: no_reservation


Question: customer: Hello. 
 agent: Hello. 
 customer: I am Laura Wright. 
 agent: Can you please let me know how may I help you? 
 customer: I would like to book a ticket to Washington DC , can you please help me in booking? 
 agent: Sure, I am here to help you. Will you please share your travelling dates? 
 customer: I am travelling on these dates 11/18 and 11/20. 
 agent: Ok, can you please mention the source and destination airport codes? 
 customer: I am flying from HOU to DCA. 
 agent: Ok, I found a flight AA airlines with connection limit 1 and the price is 100. Can I reserve your ticket? 
 customer: Sure, you can proceed with this flight. 
 agent: Ok, your ticket is booked with the flight number 1028. 
 customer: Thank you for your services. 
 agent: You are welcome. Thank you for choosing us.

Answer:
book