Hello.
Hello, how may I help you today?
 I need to cancel my reservation as I need to stay back in my hometown, can you please help me out in cancellation?
Sure, may I know your name to check the reservation status?
Please check the reservation on the name of Jonathan Lewis.
Please wait, I will check the reservation on your name and get back to you.
Ok, I will wait for your response.
We found a reservation on your name.
Ok.
Shall I proceed to cancel your reservation?
Please cancel my reservation.
Your reservation has been cancelled.
Thank you for your help.
Thank you for contacting us.