Hi.
Hello, how can I help you today?
I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to change my reservation. Can you please help me out in changing?
Sure, can I have your name please?
I am Dennis Harris.
Ok, please wait for a while.
Ok.
Thanks for waiting, there is no active reservation on your given name.
Ok, no problem. Thank you.
Thank you for opting us.