Hello, I am Emma Edwards.
Hello, how can I assist you?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, We are happy to help you. Please wait for a while. I will check with the reservation status and let you know.
Ok.
Thanks for your patience. There was no reservation found on your name.
No problem, Thank you.
Thank you for contacting us. Have a good day.