Hello. I am Karen Thomas.
Hello, how can I guide you for today?
Due to sudden changes, my exams has been postponed. Can you please change my reservation?
I will help you with that. Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
Ok, not an issue. Thank you.
Thank you for contacting us, have a nice day.