Hello.
Hello. How can I assist you?
I would like to cancel my reservation, please help me out.
Yes, I can help you.
Thank you.
Can I know your name for checking your previous reservation?
My name is Carolyn Moore.
Give me a moment.
Sure.
Sorry to inform you that there is no reservation found on your name.
Ok, no problem. Thank you for your information.
Thank you for contacting us.