Hi, I am Jacob Clark.
Hello, how may I provide assistance to you?
I just want to change an existing reservation due to sudden demise of my great grand mother. Can you help me with this?
Sure, I will help you in changing the reservation.
Thank you.
Please wait, I will check the reservation and get back to you.
Sure.
Sorry, we couldn't find any reservation on your name to change.
Ok, no problem. Thank you or your information.
Thank you for contacting us.