Hello.
Hello. How may I assist you today?
Can you please help me out with cancelling my previous reservation? My health is not well.
Sure, I will help you with the ticket cancellation.
Thank you.
May I know your name to check the ticket status?
My name is Samuel Lopez.
Sorry to inform you that, there is no active reservation with your name to cancel the ticket.
Oh! That's fine, thank you for checking.
You are most welcome. Thank you for reaching us.