Hi.
Hello. How may I assist you today?
Owing to an emergency, I want to change my existing reservation. Can you please help me with this?
Sure, I will help you. Please help me with your name.
I am Pamela Johnson.
Please allow me a minute.
Sure.
Pamela Johnson, I am really sorry to inform you that there is no booking found on your name.
It's ok, thank you for checking.
Thank you for reaching us. Have a great time.