Hello.
Hello, how may I help you today?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
My name is Deborah Robinson.
Thank you for your time, sorry no reservation found on your name.
That's ok, thank you for checking.
Thank you for opting us.