Hello, my name is Ronald Williams.
Hello, Ronald Williams, how can I support you?
Recently I met with an accident, so I want to cancel my recent reservation.
Sure, we are gleeful to help you. Please wait for a moment.
Ok.
Thanks for your patience, we found an existing reservation based on your name. Can I proceed for cancellation?
Sure.
Ok, your reservation has been cancelled.
Thank you for your good service.
Thanks for choosing us, have a nice day.