Hello.
Hello, how can I help you?
I got a call from my parents that one of my relative is admitted in the hospital, so I need to change my travel dates to go to my hometown. Can you please help me in changing the details?
Sad to hear that. Sure, I will help you.
Thank you.
May I know your name for checking?
Yes, I am Raymond Baker here.
Give me a minute.
Ok.
Sorry to say, there is no active reservation found under your name.
That's fine, no problem.
Thank you for reaching us.