Hi.
Hello, how may I help you?
I need to cancel my reservation as I am not able to make my trip. Can you help me about that?
Sure, I am here to assist you. May I know your name?
Thank you for assisting my request. My name is Thomas Walker.
Thank you. Please wait for a while. I will check your reservation status and get back to you.
Sure.
Sorry to tell you that there is no reservation found under your name in our database.
Not a problem, anyways thank you for the information.
You are most welcome and thank you for contacting us.