Hi.
Hello.
Katherine Lopez here.
How can I assist you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure Lopez, please wait a moment.
Ok.
Sorry to say that, there is no reservation found on your name.
That's ok, thank you for your help.
Thank you for approaching us.