Hello.
Hello. How may I help you?
As my plan to attend for meeting got postponed, I want to change my reservation. Can you please help me?
Sure, may I know your name please?
I am Carol Anderson.
Please be on hold.
Ok.
Thank you for your time. We are regret to say that, there is no active reservation found in your name.
It's ok, thank you for your kind information.
Thank you for availing us. Have a nice day.