Hello.
Hello, how may I guide you at this moment?
Due to some health issue, I am unable to travel. Can you please change my existing reservation?
Sure, I am gleeful to assist you. Please wait for a few minutes.
Sure.
To proceed further, we need your name.
Sure, I am Jessica Scott.
Sorry to say that, no reservation was found on your name to change.
Ok, Thank you for your help.
Thank you for visiting us.