Hi.
Hello, how can I provide assistance to you?
I am Emily Anderson, want to cancel my ticket due to sudden demise of my grand father.
Ok, I can help you to cancel your reservation. Please wait. I will check the status and let you know.
Ok.
Thanks for your patience. There was no reservation found on your name.
Fine, Thanks for your response.
Thank you for contacting us/. Have a colourful day.