Hello. My name is Richard Rodriguez.
Hello, how can I assist you today?
Actually, I booked a ticket to NYC to attend a concert but due to climatic conditions, I want to cancel my trip. Could you help me in cancelling the reservation?
Ok Richard Rodriguez, can you wait for a moment, while I check the reservations?
Sure, take your time.
Thank you. Richard Rodriguez, as we have checked the records. There is no reservation done on your name.
That's ok. Thank you for your time.
Thank you for approaching our agency.