Hello.
Hello. How can I aid you at this moment?
My friend had another plan to visit other country. So, now I would like to cancel my current reservation.
That's nice. Do you want me to change the reservation?
I would like to cancel my reservation.
Ok, I will help you with that. Please be hold on for a moment. May I know your good name for verification?
My name is Ronald King.
Sorry, there is no reservation has found under your name.
That's ok. Thank you for your information.
Thank you for choosing us. Have a good day.