Hi.
Hello. How can I assist you?
I want to cancel my flight reservation, as my baseball match got cancelled due to bad weather in Chicago.
Sure, can I know your name please.
I am Emma Scott.
Ok, wait a moment please.
Sure.
Thank you for waiting. I found your reservation which is on your name, if you want to cancel the reservation half of the amount will be refund to you.
Ok, that's not a problem. Because however my match is cancelled and there is no use of flying to Chicago now. You can proceed with the cancellation.
I have cancelled your reservation, amount will be credited to your account within two business days.
I appreciate your good response.
Thank you for choosing us.
Thanks for your assistance.
You are welcome.