Hello.
Hello, how may I aid you today?
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
Sure, I will help you. May I know your name please?
Sure, I am Helen Roberts.
Please wait for a few minutes.
Sure.
Thank you for waiting, no reservation was found on your name to cancel.
Ok, Thank you for your help.
Thank you for choosing us.