Hello.
Hello, how may I aid you?
Myself Charles Lee. I want to cancel my recent reservation, can you help me?
Sure, I am glad to help you out with that. Please give me a moment to check your reservation status.
Thank you. I will wait for your response.
Sorry, there is no reservation found on your name in our records.
That's ok,  no problem. Thank you for the information.
Thank you for reaching us.