Hello.
Hello, how can I help you?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, I can help you with that. May I know your good name please?
I am Stephanie Parker.
Ok, please wait for a while.
Sure.
Stephanie Parker, there is no active reservation found under your name to do cancellation.
No problem, thank you for the checking.
Thank you for choosing us.