Hi.
Hello, how can I guide you for today?
Owing to an emergency, I want to cancel my reservation. Can you please help me out?
I will help you with that.
Thank you.
May I know your name?
I am Ryan Robinson.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
Ok, no problem. Thank you.
Thank you for contacting us, have a nice day.