Hello,.
Hello, how may I oblige you today?
I am Kenneth Thompson. I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Could you please help me with cancellation?
Sure, we are blissful to help you. Please hold a moment.
Ok.
Thanks for your time, unfortunately no reservation found with provided name.
Ok, not an issue. Thank you for your kind information.
Thank you for availing us, have a great day ahead.