Hi.
Hello, how may I help you today?
I need to change an existing reservation due to an emergency, can you please help me out?
Sure, I am here to help you.
Thank you for your response.
May I know your good name to proceed further?
Sure, my name is Dennis Gonzalez here.
Please be on hold. I will check in the reservation list and revert you.
Sure, I will wait.
There is no reservation found on your name in our database to change it.
It's ok, thank you for your information.
Thank you for availing us.