Hello. I am Janet Nelson.
Hello, how can I guide you for today?
I need to cancel my reservation, can you help me out?
Sure, I will help you with that. Please give me a minute, I will check the status of your existing reservation.
Sure, take your own time.
I found your existing reservation and cancelled it successfully.
That's ok, no problem. Thank you.
Thank you for contacting us, have a nice day.