Hi.
Hello, how may I aid you today?
Due to heavy rainfall, I need to stay back in my place. Can you please cancel my reservation?
Sure, may I know you good name please?
I am Raymond Moore.
Thanks for sharing your name, please hold on.
Ok.
Thanks for waiting. We found reservation with your name, shall I proceed to cancel?
Yes, please proceed to cancel.
Your reservation has been cancelled. Thank you for reaching us, have a good day.