Hello, I am Nancy Perez.
Hello, how can I assist you?
Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?
Sure, please wait for a moment.
Ok.
Thanks for waiting, we found a reservation with your name. Shall I proceed for cancellation?
Yes, you can.
Reservation has been cancelled.
Thanks for your help.
Thanks for choosing us to cancel your reservation.