Hi.
Hello, how can I assist you today?
Could you please cancel my recent reservation due to my health issue?
Sure, I can help you with that. May I know your good name please?
My name is Raymond King.
Ok, please wait for a while.
Sure.
Raymond King, there is no active reservation found under your name to do cancellation.
Not a problem, thank you for the information.
Thank you for choosing us.