Hi, Kenneth Mitchell here.
Hello, how may I help you?
Owing to an emergency, my live concert in New York got postponed. So I want you to change my existing reservation.
Sure, pleas wait for a while.
Sure.
We found a new reservation on your given name. Can you please share your new journey points?
Sure, my new reservation departs from IAD to DEN.
May I know your journey dates?
Sure, I would prefer to travel on Jan 8 and Jan 10.
Are you looking for any preferred connections?
I need a connected flight.
Do you have any other specifications to be met?
I am looking for depart time at evening.
Do you have any class preferences?
No.
Sure, please wait for a while.
Sure.
Sorry, no flights found on your given new journey details.
Ok, no issues. Thank you for your assistance.
Thank you for choosing us.