Hello.
Hello. How can I help you?
My name is Laura Gonzalez. I want to go for a business meeting which is in IAD. So, I would like to travel from EWR to IAD.
Can you please provide your trip dates?
Sorry, I want to change my reservation.
It's ok, please wait a moment. I will inform you.
Sure.
No reservation found on your name Laura Gonzalez.
Oh! It's ok, no problem.
Thank you for contacting us.