Hello.
Hello, how may I aid you today?
I want to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
Sure, we are glad to help you. Please help me with your good name.
My name is Mark Scott.
Please allow me a moment to check your status.
Sure, take your own time.
Thanks for your time, unfortunately there is no active reservation on your name in our records.
No problem, thank you for checking.
Thank you for availing us.