Hello.
Hi, how may I help you at this moment?
I want to change my existing reservation, due to my exams has been postponed. Can you please assist me?
Sure, we are here to assist you. May I know your good name?
Thanks for considering my request. Sure, my name is Jason Clark.
Ok, please wait for a moment.
Sure.
Thanks for waiting, there is no active reservation found on your name.
Ok, thanks for your service.
Thank you for choosing us.