Hello.
Hello. How can I help you today?
Please help me to change an existing reservation as my plan to meet my grand parents got postpone due to bad weather conditions.
Sure, I am here to help you with that, may I know your name to proceed further?
I made a reservation by this name Daniel Brown.
Sorry to inform you that there is no active reservation on your given name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.