Hi.
Hello, how may I help you?
Can you please cancel my recent reservation? As my planned trip has been cancelled.
Sure, may I know your name please?
Sure, my name is Katherine Brown.
Ok, please wait for a while.
Sure, I'll wait for your response.
Sorry to inform you, there is no active reservation found with your name in our records.
Oh! That's ok, thank you for giving the information anyways.
My pleasure.