Hello.
Hello, how can I help you?
I need to cancel my recent reservation, as my planned trip with my friends got cancelled due to some personal issues. Can you please help me out?
Sure, please wait a while.
Sure, I will wait.
May I know your name please?
Sure, myself  Samantha Campbell.
Sorry to say, there is no reservation on your name in our database.
Not a big problem, anyways thank you for the information.
Thank you for opting us. Have a nice day.