Hi.
Hello. Welcome to flight booking agency, how can I assist you at this moment?
My grandfather told me to cancel his reservation because he is suffering from severe leg pain. Can you please help me to cancel his reservation?
Sad to hear that, I will help you with cancelling the reservation.
Thank you very much.
For checking your reservation, can you please let me know your grandfather's name?
The reservation was done on the name of Paul Thompson.
Give me a moment to check the reservation status in our database.
Sure, I will wait for your response.
Thank you for your patience, there is no active reservation found with the name Paul Thompson in our database to cancel it.
Not an issue, my father might have cancelled it. Anyway thank you for checking.
Thank you for contacting us, hope you visit us again.