Hi.
Hello, how may I serve you?
I want to cancel my flight reservation as my father is unwell, can you please help me?
I am here to help you with your concern.
Thank you.
May I know your good name please?
I am Jason Brown.
Wait a while.
Sure.
 Sorry, there is no reservation found for the user name in our back end to cancel it.
No problem, thank you for the information.
Thank you for reaching us.