Hello.
Hello, how can I help you?
Due to heavy snow fall in my location, I not able to move from my place. So, can you cancel my reservation please?
Sure, please give me your name to check your reservation status.
Myself Betty Green.
Wait for a while please.
Ok.
There is no reservation found under your name in our records.
That's ok, no problem, something went wrong while booking I guess. Thank you for your help.
Thank you for reaching us.