Hello.
Hello, how may I help you?
Due to sudden changes, my exams has been postponed. Can you please change my reservation?
Sure, I am here to help you for this. May I know your name please?
Kathleen Anderson here.
Just a moment, let me check your reservation status in our records.
Ok.
Sorry for inconvenience, no reservation is found with your criteria.
Ok, not an issue. Thank you.
Thank you very much for approaching our agency.