Hello.
Hello, how may I aid you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, may I know your name please?
Sandra Gonzalez here.
Please wait a minute.
Sure.
We found recent reservation on your name, shall I proceed with the cancellation?
Please proceed.
Your recent reservation has been cancelled.
Thanks for the help.
Thank you for opting us.