Hello, Susan Baker here.
Hello, how may I guide you today?
I changed my holiday trip to other place, so I want to cancel my reservation.
Susan Baker, can you wait for a moment please.
Sure, take your time.
Thank you for your patience. Sorry to inform you Susan Baker, there is no reservation found by your name.
No problem, thank you for helping me.
Can I help you with any other information, please let me know?
Sure. I will contact you in future.
Ok, thank you for choosing our services, have a nice day.