Hi.
Hello,. How may I aid you today?
I made a reservation earlier, meanwhile my friend also reserved in same time. So I need to cancel it. Can you help me with cancellation?
Sure, please be on hold. I will revert to you. Meanwhile please mention your name, to check your reservation status?
 Sure, Sharon Anderson is my name.
Thanks for waiting, there is no reservation found on your specified name.
 That's ok, you have done a great job. Thanks for your effort.
Thanks for approaching us, hope to serve you again.