Hello.
 Hello, how can I render you today?
My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Can you please assist me with cancellation?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
Sure, my name is Scott Hall.
Ok, please wait a moment.
Sure.
We found a reservation on your name, Shall I proceed with the cancellation?
Ok, please proceed.
Your reservation has been cancelled.
Thank you.
Thank you for reaching us.