Hi,.
Hello, how may I address you?
I want to change my existing reservation due to postpone of my exams. Can you please aid me with this?
Sure, I will help you.
Thank you.
Please wait for a minute, I will get back to you with current status.
Sure.
May I know your good name?
I am Scott Taylor.
There is no reservation found with your name in our data base to change it.
That's ok, no issues. Thanks for your kind help.
Thanks for approaching us.