Hello.
Hello.
Janet Moore here.
How may I assist you?
I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my grandmother. Can you please help me out with cancelling of my reservation?
Ok, please wait for a moment till I check with your previous reservation and revert with  your previous booking status.
Ok, I will wait.
Sorry for the inconvenience by our agency but there is no flight reservation available by your name in our data base.
Anyway, thanks for the information.
Thank you for approaching our consultancy.