Hi.
Hello, how may I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, we are here to help you. Can you please share your good name please?
I am Raymond Young.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thanks for the information.
Thank you for opting us.