Hello.
Hello. How may I help you?
I want to cancel my reservation due to sudden change in my trip, can you assist me?
Sure, I am here to help you. May I know your name?
Catherine White.
Thank you. Please wait for a while, let me check your reservation status in our database.
Sure.
Sorry, no reservation found under your name in our database.
No problem, thank you for searching.
You are most welcome.