Hi.
Hello.
I am Karen Garcia.
How can I help you at this moment?
Owing to an emergency, I need to cancel my reservation. Can you please help me in that?
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
Sure, I'll wait for your response.
There is no previous reservation available under your name.
Ok, no problem. Thank you.
Thank you for reaching us.