Hello.
Hello, In what way I can help you?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I am here to help you? May I know your name please?
Sure, my name is Karen Lewis.
Thanks for providing your name, please wait for a while.
OK.
Thanks for being patient, but there is no reservation found for you.
That's ok, thank you.
Thanks for reaching us.