Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello. 
 agent: Hello, welcome to flight ticket booking agency. 
 customer: Thank you. 
 agent: How may I help you? 
 customer: Can you help me in booking a flight ticket from JFK to DCA? 
 agent: Sure, I can reserve a flight ticket for you. Can I know your respective name please? 
 customer: I am George Carter. 
 agent: Ok, when do you want to depart from JFK and return back from DCA? 
 customer: I want to travel on 10/23, and return on 10/25. 
 agent: Ok, please let me know the connection limit preference. 
 customer: I need a connecting flight. 
 agent: There is an economy class flight in this route. Is that ok for you? 
 customer: Yes. 
 agent: If you have any other requirements that should met, please tell me? 
 customer: No. 
 agent: Ok, the flight is available in the JetBlue airlines which is departing and returning in the afternoon time and the flight ticket cost is 100. Shall I reserve the ticket? 
 customer: Proceed with the booking. 
 agent: I have confirmed your flight ticket with the service number 1008. Have  a nice and happy journey. 
 customer: Thanks for the assistance. 
 agent: That's my pleasure to assist you. Thank you for contacting us.
Answer:
book