Hello, I am Sarah Carter.
Hello, Sarah Carter, how may I help you today?
I want to change my existing reservation due to my health condition. Please help me for that.
Sure, we are happy to service you. Please wait for a minute, I will check the status and notify you.
Ok.
Thank you for waiting, we are sorry to inform you that no reservation has found based on your specified name.
Not an issue. Thanks for your time.
Thanks for communicating with us, have a nice day.