Hello.
Hello, do you need any help from us?
I would like to change my existing reservation, which is done recently. Can you please help me out?
Sure, I am glad to help you.
Thank you for considering my request.
Could I have your name please?
Sure, myself Andrew Edwards.
Sorry, there is no reservation with your name in our portal to make changes.
Not an issue, anyway thank you for the information.
You are welcome, have a great day.