Hello, I am Joshua King.
Hello, how can I help you?
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
Sure, I am here to help you. Please wait a minute.
Thank you. Take your time.
Thank you for waiting, sorry we didn't find any reservation on your name.
No issues. Thank you for checking.
Thank you for reaching us, have  a good day.