Hello.
Hello, Good Morning.
My name is Rachel Lewis.
Rachel, how can I help you?
Actually, I booked a ticket for a carnival in LGA, but due to bad climatic conditions, the concert is postponed.
Ok Rachel, would you like me to change your existing reservation?
Yes, can you help me out?
Sure, please hold on for a moment so that I can check the status of your existing reservation.
Sure, take your time.
Sorry, I could not find any ticket booked with your name.
That's fine. Thank you for your time.
Thank you, have a nice day.