Hello.
Hello. How may I address you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, may I know your name please?
Myself Robert Thomas.
Please wait for a while.
Sure.
Unfortunately we did not find any reservation on your given name.
It's ok, thank you for your help.
Thank you for choosing us.