Hi.
Hello, how can I help you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I am here to help you. Can I know your name to check for your reservation status?
Rachel Smith is my name.
Sorry, no reservation found on your name to change it.
That's ok, thank you.
Thank you for contacting us.