Hello.
Hello, how may I guide you?
I already have an reservation to attend a meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation. Please help me.
Sure, I will help you.
Thank you.
Can I know your name please?
My name is Nicholas Williams.
Ok, please wait a minute.
Sure.
Sorry to say but we didn't find any active reservation under your name.
It's ok, I informed to my friend also. May be, he had cancelled it previously.
Most welcome.