Hello,.
Hello,. How can I help you today?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you please help me with that?
Sure, we are gleeful to help you in cancellation. Could you please provide your name to check your previous reservation status?
I am Katherine Scott.
Ok, please  wait for a moment.
Sure.
Thank you for your patience. Sorry to notify that, there is no reservation found on your given name.
Ok, no issues. Thanks for the information.
Thank you for reaching us. Have a nice day.