Hello.
Hello, how can I guide you for today?
Thomas Scott here. Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?
Yes, I am here to help you.
Thanks for that.
Hold on for a minute to check the existing reservation under your name.
Ok, I will wait.
Sorry Scott, I am unable to find active reservations under your name.
Anyway, thanks for the information.
Most welcome, hope you have a nice day ahead.