Hi.
Hello, how may I help you?
I am Cynthia Scott, I want you to change my flight reservation as my trip got postponed. Can you please do that for me?
Sure, I am here to help you. Let me check your reservation status in our database.
Sure.
Scott sorry to inform you, no reservation is found on your name in our database.
Not an issue, thank you for checking.
You are welcome.