Owing to an emergency, my live concert got postponed to future dates, I want you to change my existing reservation?
Sure, to proceed further may I know your name?
Sure, I am Elizabeth Davis.
Thanks for providing your name. Please wait a moment.
Sure.
Sorry to inform you that there is no reservation found on your name.
Ok, no issues.
Thanks for opting us.
I appreciate your service.
Wish you a great day.