Hello,.
Hello, how may I help you?
Owing to an emergency I had to request for this cancellation.Can you please help me to cancel my recent reservation?
Sure, can I know your name ?
My name is Brain Carter from New York.
Sorry, no reservation found on your given name.
That's Ok, it might be cancelled by my manager but he did not informed me yet. Thanks for your kind information.
Thank you for reaching us.