Hi.
Hello, how may I serve you at this moment?
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, we are here to help you.
Thank you.
May I know your name please?
Eric Perez.
Ok, please wait for a while.
Ok.
Sorry we could not find any reservation on your name in our database.
That's Fine. Thank you.
Thank you for choosing us.