Hello.
Hello, how can I guide you for today?
I am Susan Lopez. I would like to change my reservation as I am going to hospital as I am not feeling well, can you please help me out?
Sure, I am here to help you about that.
Thank you.
Please, wait a moment.
Sure, take your ample time.
Sorry Lopez, there is no existing reservations under your name to change.
Ok no problem, thank you for your services.
My pleasure, thank you for reaching out here.