Hello.
Hello, how can I aid you today?
My name is Sarah Collins, and I have to change my reservation as I have to prepare for my exams, can you please help me?
Sure, I am glad to help you.
Thank you.
Please be on hold I will check and revert you.
Ok, take your time.
We did not find any reservation on your name in our database to change it.
Not an issue, thank you for the information.
Thank you for availing us.