Hello, I am Michelle Phillips.
Hello Michelle Phillips, how can I aid you for the day?
Owing to an emergency I need to change my reservation, can you please help me?
Sure, we are happy to help you. Please give me a minute.
Ok.
Thanks for your time, we did not find any reservation based on your name.
Ok, thank you for your information.
Thanks for opting us, have a joyful day.