Hi.
Hello, how can I serve you today?
Owing to an emergency I had to cancel my recent reservation, could you please be my helping in cancelling reservation.
Sure, I am very happy to help you. To proceed further, May I know your name to check the availability of existing reservation?
I am Karen Adams.
Thank you, Unfortunately there is no reservation found with your name to cancel it.
Thanks for your service.
Thank you for choosing us, Have a good day ahead.