Hello, I am Barbara White.
Hello, what help are you expecting from my side?
As my trip for New York was cancelled due to heavy rain fall. Could you please help me with cancellation of my recent reservation?
Sure, please wait for a moment.
Sure.
 We sorry to inform you that, we did not find any reservation with your name.
Ok, No issues, Thank you for the information.
You are welcome. Have a great day.