Hi.
Hello, how may I assist you?
I want to change my existing reservation due to abnormal health issues, can you please help me with this?
Sure, we are here to help you.
Thank you.
May I know your name please?
Andrew Lee here.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name to change.
Ok, not a problem. Thank you.
Thank you for choosing us.