Hello. I am William Hill.
Hello, how may I help you?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, I will do that for you. Please wait for a while, I will check your reservation status and let you know.
Ok.
Sorry to tell you that there is no reservation found under your name in our database.
Ok, no issues. Thank you for your help.
You are welcome and thank you for choosing us.