Hi.
Hello, how can I assist you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I can help you with that. May I know your good name please?
I am Kevin Roberts.
Ok, please wait for a while.
Sure.
Kevin Roberts, there is no active reservation found under your name to do cancellation.
OK, no problem. Thanks for the information.
Thank you for choosing us.