Hello.
Hello. How can I help you  today?
Will you please change my existing reservation as my plan to meet my friend got postponed?
Sure, I am here to help you with that.
Thank you.
May I know your name please?
I am Samantha Gonzalez.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting.
Ok.
There is no active reservation found with your name in our database to change it.
It's ok, not an issue. Thank you for the information.
Most welcome, thank you for reaching us.