Hi. I am Frank Gonzalez.
Hello. How can I assist you today?
I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?
Sure, please give me a moment. I can check your reservation status.
Sure, I will wait for your response about the information.
Thanks for waiting, there is no reservation found under yo+ur name.
Ok, that's fine.
Thanks for waiting, there is no reservation found under your name.
It's alright and thank you for your help.
Welcome, have a great day.