Hello,.
Hello. How can I assist you at this moment?
I am Rachel Williams. I made a earlier reservation to meet my friend, due to some problems it got  postponed. Can you please cancel  my reservation?
Sure Rachel, I will help you with that.
Thank you.
Please wait a moment.
Sure.
Sorry Rachel Williams, no reservation has found under your name to cancel.
Ok, no issue. Thank you.
Thank you for choosing us, have a good day.