Hello.
Hello. How may I assist you today?
I want to change my existing reservation due to postpone of my exams, can you help me with that?
I am glad you have contacted us for the assistance. I will help you. Please help me with your name.
Thank you. My name is Dorothy Robinson.
Please allow me a minute.
Sure.
Thank you. Dorothy Robinson, I am sorry to say that there is no flight ticket booked on your name.
No problem, thank you for the information.
Thank you for reaching us. Have a nice day!.