Hello.
Hello, How can I assist you today?
I am Samantha Lee.
Ok.
Owing to an emergency I want to cancel my recent reservation. Can you help me with this?
Sure, I will help you with that. Please wait a moment.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thanks for your information.
Thank you for approaching us.