Hello.
Hello, how may I aid you for today?
I need to modify my travel dates in the past ticket, can you please help me with that?
Sure, can you please help me with your name to check the status of previous reservation?
Yes, my name is Pamela Phillips.
Sorry, I have not find any active reservations under your name in our database Phillips.
It's ok, I think the ticket is not properly booked last time. Thank you for helping me.
Yes, thank you for using our service.