Hi.
Hello, how can I help you?
Can you help me cancelling my recent reservation, as my exam is postponed?
Sure, I will help you with that.
Ok.
May I know your name please?
I am Kevin Thompson.
Please wait, I will fetch your reservation and return back to you soon.
Sure.
We didn't find your reservation on your name in our system to cancel.
That's ok, thank you.
Thank you.