Hello.
Hello. How can I help you today?
I want to cancel my reservation due to sudden snowfall at my place, can you please help me to cancel my reservation?
Sure, I am here to help you with that, can I know your good name to proceed further?
My name is Janet Rodriguez.
Sorry to inform you that there is no active reservation on your given name.
Ok, not a problem. Thank you.
Thank you for reaching us.