Hello.
Hello, how may I help you?
I need to cancel my recent reservation because my trip is changed to some other locations. Will you assist me in cancelling my ticket?
Sure, please give me a moment to check your details.
Ok.
Meanwhile, may I know your name?
My name is Stephen Green.
No reservation found on your name. Sorry for inconvenience.
It's ok, I think the ticket is cancelled by my brother.
Ok.
Anyway's thank you for checking.
Thank you for choosing us.