Hello.
Hello, how may I assist you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I will help you. May I know your name please?
My reservation was done under the name Joshua Scott.
Ok, please wait for a while.
Sure, take your time.
Sorry, there is no active reservation found with that name in our database.
Ok, not an issue. Anyways, thank you for the information.
Most welcome, thank you for reaching us.