In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. 
 agent: Hello, how may I help you today? 
 customer: I want to cancel my recent reservation owing to an emergency. 
 agent: Sure, may I know your good name? 
 customer: My name is Richard Campbell. 
 agent: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: Thank you. 
 agent: Thank you for opting us.

Answer: no_reservation


Question: customer: Hi, Patrick Smith here. 
 agent: Hello. How can I help you? 
 customer: We friends were planning to go for Nutshell Bike Tour to Austin, TX-AUS on 08/16. Can you hold me a ticket with single connecting flight? 
 agent: Sure, may I know source code and return journey date please? 
 customer: Sure, I will be back on 08/18 at Orlando, FL-MCO. 
 agent: There is a flight with single connection, can I proceed for booking in 1004 flight? 
 customer: Ok, please proceed. 
 agent: Your booking is done in UA airlines, have a safe journey. 
 customer: Thank you. 
 agent: Thank you for choosing us.

Answer: book


Question: customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Can you please book a ticket from ATL to DEN to attend for a live concert? 
 agent: Can you mention your trip dates? 
 customer: My travelling dates are Feb 14 and Feb 16. 
 agent: Do you need any connections? 
 customer: I want single connected flight. 
 agent: Are there any other preferences? 
 customer: No. 
 agent: May I know your name? 
 customer: Sure, I am Brandon Evans. 
 agent: Connecting flight number 1007 with price 100 in economy class is available. Is it ok for you? 
 customer: Ok, please proceed. 
 agent: Your ticket has been booked. 
 customer: Thank you. 
 agent: Thank you for reaching us.

Answer:
book