Hi.
Hello, How can I aid you?
Owing to an emergency, my meeting with client got cancelled, so I want you to change my existing reservation.
Sure,I am here to help you, may I know your name?
Sure, Ruth Thompson here.
Ok, please wait a minute.
Sure.
Thanks for waiting, there is no active reservation on your name.
Ok, no issues. Thank you for your information.
Thank you.