Hello.
Hello, how can I provide service to you?
I want to change my reservation due to busy schedule at my Office, so please me to change.
Sure, may I know your name to check the reservation status?
Sure, I am Nancy Jackson.
Ok, please wait for couple of minutes.
Ok, I will wait.
Sorry, we didn't find any reservation on your name.
No worries, thank you.
Thank you for approaching us.