Hi.
Hello. How can I help you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am glad to help you with that.
Thank you.
May I know your name?
Myself Debra Mitchell.
Please wait a moment.
Sure.
Sorry, I didn't find any reservation on your name in our database.
No problem, thanks for checking.
Thank you for choosing us, have a nice day.