Hello.
Hello, may I know your name?
I am Matthew Jackson.
what can I serve you for today from our booking agency?
I recently reserved a flight ticket to Seattle to enjoy with my wife in snow region but suddenly, my house is outburst, so I am unable to go my trip. Can you please cancel my ticket?
Sure.Give me a moment to check is there any reservation on your name.
Sure, take your time.
Jackson, I don't find any reservation on your name to cancel.
It's alright, thank you for your quick response.
Most welcome, hope you have a great day ahead.