Hi.
Hello, how may I be at your service today?
Could you please change my existing reservation due to postpone of my exams?
May I know your name please to check the status of your reservation?
My name is Rachel Harris.
Sure, please wait for a moment.
Sure.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Not a problem, thank you for checking.
Thank you for reaching us.