Hello.
Hello. How can I aid you today?
Due to some problems my trip was postponed so can you please change my reservation?
Sure, I am here to help you.
Thank you for your response.
May I know on whose name the ticket has been reserved formerly?
Sure, my name is Jeffrey Johnson.
Sorry Jeffrey Johnson, there are no flights reserved on your given name formerly.
It's ok no problem. Thank you for your service.
Welcome, thank you for choosing us. Have a great day.