Hello, I am Anna Williams.
Hello Anna, how may I aid you today?
I want to cancel my trip due to an emergency. Can you cancel my ticket?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check.
Take your time.
Sorry Anna, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.