Hello.
Hello, how may I help you?
I am Deborah Gonzalez. I would like to cancel my reservation as I am leaving for holiday trip, can you please help me out?
Deborah Gonzalez, please wait till I check with your previous booking.
Sure.
Sorry, no reservation was found by your name.
Ok no problem, thank you for your services.
Thank you for choosing our services. Have a nice day.