Hi, I am Katherine Gonzalez.
Hello. How may I help you at this moment?
One of my friends met with an accident, So I want to change my reservation. Can you help me with that?
Sure, I am glad to help you with that. Please wait for a while.
Thank you for considering my request. Sure.
Sorry to say that, there is no reservation found on your name in our database.
Ok, something went wrong at the time of booking. Anyways, Thank you for sharing the information.
Thank you for consulting us.