Hello.
Hello. How may I help you?
I need to cancel my reservation so please help me with that.
Ok, may I know your name please?
Sure, myself Kenneth Lewis.
Wait for a while till I check with your reservation.
Sure, take your time.
Kenneth Lewis, sorry to inform you there is no reservation by your name to cancel.
It's ok fine. Thank you for your time.
Thank you for reaching our services. Have a great day.