TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation? 
 agent: Let me know your name to check your reservation? 
 customer: I am Dorothy Adams. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: No problem, thank you for the information. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how can I help you? 
 customer: This is Jennifer Scott, can you help mew to book a flight ticket from CLT to MSP? 
 agent: May I know your desired travel dates please? 
 customer: I ma travelling from June 06 to June 08. 
 agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking? 
 customer: Please proceed. 
 agent: Your ticket is booked, flight number 1009. 
 customer: Thank you. 
 agent: Thank you for opting us.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: Brandon Lopez here. 
 agent: How may I assist you? 
 customer: Can you cancel my flight ticket reservation? 
 agent: Sure, I am here to help you out. 
 customer: Ok. 
 agent: Wait a moment please. Brandon Lopez, we regret to inform you that there is no reservation found on your name in our records. 
 customer: Ok, that is not a problem. Thank you. 
 agent: Thank you for reaching us.

SOLUTION:
no_reservation