Hello.
Hello. How may I help you for the day?
I am Raymond Gonzalez.
Welcome to our agency Raymond.
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
Ok, please allow me to check with your previous booking.
Thank you. Sure.
Sorry to say, there is no active reservation found under your name.
Ok no problem, thank you for your services.
Thank you for choosing us. Have a nice day.