Hi.
Hello, how may I oblige you today?
I would like to cancel my recent reservation due to sudden demise of my great grand mother. Can you please check the reservation by this name Cynthia Edwards?
Sure, we are ecstatic to help you.
Thank you.
Please give me a moment.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.