Hello. Frank Edwards here.
Hello Frank, how may I aid you?
Due to an emergency, I want to cancel my reservation. Can you please help me for that?
Sure, wait a moment to check your previous reservation status.
Ok.
Sorry Frank, we don't found any reservation under your name. Would you like to ask us anything else?
Nothing, thank you for the information.
Ok, thank you for reaching us, have a nice day.