Hi, I am Pamela Collins.
Hello, How may I help you today?
Owing to an emergency, my planned trip to Yosemite adventure got cancelled. So I request you to cancel my existing reservation.
Sure, I will help you with that. Please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no worries at all.
Ok.
Thank you for your assistance.
Thank you for reaching us.