Hello.
Hello, how can I assist you today?
I would like to change my reservation due to some health issues, can you please help me out with that?
Ok, please can I know your name to check for the reservation?
Myself Anthony Lopez.
Thank you for waiting Anthony Lopez, sorry as per our records there is no reservation been found on your name.
That's ok, no problem. Anyway thank you for checking out.
Ok, thank you for choosing our agency Anthony Lopez.