Hi, I  am Karen Williams.
Hello, how may I amend you?
Owing an emergency want to cancel my reservation, can you help me with it please?
Sure, we are here to help you.
Thank you.
Please wait for a moment, I will check the status and let you know.
Ok.
Sorry for the inconvenience, there is no reservation found on your name.
Ok, no problem.
Thank you for reaching us.