Hello.
Hello. How can I assist you at this moment?
I am Daniel Phillips want to cancel my reservation due to heavy snow storm. Can you help me in cancelling?
Sure Daniel, I am happy to help you with that.
Thank you.
Please wait a moment to check your reservation status.
 Ok.
Sorry Daniel Phillips, no reservation has found under your name to cancel.
 Not a problem, thank you for your help.
Thank you for choosing us, have a good day.