Hi.
Hello. How may I help you?
Owing to an emergency, I need to cancel my reservation. Can you please help me out?
I am happy to help you and may I know your name for checking purpose?
I am Angela Young.
Please allow me a moment to check it.
Ok.
Thank you for waiting, there is no reservation found for the user name in our back end to cancel your booking.
Ok, no problem. Thank you.
You are most welcome. Have a nice day.