Hello.
Hello. May I know your good name please?
I am Rachel Baker.
How can I amend you?
As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you help me to cancel my ticket?
Sure, please wait for a while, I will check the reservation list and revert to you.
Sure.
 We found reservation on your name, Shall I proceed  for further processing?
Ok, please proceed.
 Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
Ok, thank you for your support .
 Thank you for opting us to be your helping hand.