Hello, Stephanie King here.
Hello, how can I assist you?
AS I suddenly fallen sick due to bad weather, I would like to change my existing reservation. Could you help me in changing my existing reservation?
Sure, I will help you to change your existing reservation. Please wait a moment.
Ok.
Sorry to notify you that there is no existing reservation found on your name.
Ok, no worries at all. Thanks for your quick response.
Thank you for choosing us.