Hi. Mary Lewis on this side.
Hello, how can I support you?
I want to cancel my reservation as my doctor advised me to avoid travelling because of my back pain. Can you help me?
Sure, I can help you. Please wait for a while.
Ok, I will be waiting for your response.
Thanks for your time, there is no reservation found in your name to cancel.
Oh! That's very disappointing to know form your side. Anyways, thank you for checking.
Thank you for reaching us, we will try to provide service for the next time.