Hello, myself Thomas Lopez.
Hello, how may I help you?
Due to heavy snow fall, I can not travel outside. Can you please change my existing reservation?
Please give me a minute.
Sure, take your time.
May I know your preferred journey dates please?
My journey dates are 04/08 and 04/10.
Please provide me your airport codes.
My airport codes are HOU and PHX.
Lopez, there are no flights available.
Ok, no problem. Thank you for your information.
Thank you for choosing us, have a good day.