Hello.
Hello, how may I assist you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, may I know your name for the cancellation process?
Thank you for your response, my name is Edward Walker.
Sorry, as per your concern I can not cancel your reservation, as your reservation is not found as per our records.
Oh! It's ok, no problem. Thank you for your information.
Welcome, thank you for reaching us.