Hi.
Hello.
I am Rachel Moore.
Is there emergency that I can help you out right now?
Can yuo help me in changing my recent reservation, as my exam is postponed?
Sure, please wait for a moment.
Ok.
I have checked based on your request but I am unable to find your previous ticket booking found under the name that you have give us.
That's ok, thank you for checking.
It's my pleasure and thank you for reaching us.