Hi.
Hello. How can I aid you?
Could you please help me to change an exiting reservation as my trip got postpone due to bad weather conditions?
Sure, We are here to help you.
Thank you.
May I know your name?
I am Jessica Scott.
Please wait a while.
Sure.
Thanks for your time. I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.