Hello.
Hello. How may I help you?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
 Can you please let me know your name for further proceeding?
My name is Mary Lopez.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure, I will wait for your response.
Thanks for waiting, there is no active reservation found on your name.
That's ok, thank you for checking.
Welcome Mary Lopez.