Hello, Emma Wright here.
Hello, Emma. How can I assist you today?
I have booked a ticket last week with wrong destination, can you please change my existing reservation?
Sure, please allow me a moment to check for the previous reservation in our data base.
Ok.
I appreciate your patience. Emma, there is no reservation found under your name.
Ok, no problem. Thank you for your time.
You are welcome. Thank you for contacting us.