Hello, I am Brian Smith.
Hello, how can I guide you?
Due to technical issues, I want to cancel my reservation. Can you help me with it.
Sure, I will help you. Please wait for couple of minutes, I will check and give you an update.
Sure.
Thank you for your patience. there is a recent reservation found on your name. Shall I proceed with cancellation?
Yes, cancel it.
Your recent reservation was cancelled.
Thank you, for the help.
Thank you for approaching us.