Hello.
Hello, how can I assist you?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I can help you with that. May I know your good name please?
My name is Patricia Walker.
Ok, please wait for a while.
Sure, I will wait for your response.
I found your reservation and I have successfully cancelled it.
That's ok, thank you for checking.
Thank you for choosing us.