Hello.
Hello, what help are you seeking form our agency?
I want to change my recent reservation, can you help me out?
Ok, may I know your name for checking with your existing reservation?
I am Sandra Martin.
Give me a moment to check with your existing reservation.
Ok, take your time.
Sandra Martin, I regret to inform you. There is no active reservation by your name.
That's ok. Anyways, thank you.
Thank you for choosing our agency.