Hello.
Hello, how may I help you?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I will do that for you. May I know your name?
Thank you, my name is Nicole Turner.
Thank you. Please wait for a while.
Ok, take your time.
Sorry, no reservation found under your name in our database.
That's ok, thank you for checking.
You are welcome and thank you for contacting us.