Hi,.
Hello, how may I aid you?
I made a reservation earlier to visit museum of fine arts. Due to emergency health issue I want to change my existing reservation. Will you please help me in changing?
Sure, may I know your name?
My name is Janet Thomas.
Please wait for some time, I will check with your reservation status and revert to you.
Sure.
We hardly tried to find your reservation but, no reservation has been found with your name.
Not a problem, thank you for the information.
Thank you for opting us.