Hello.
Hello, how can I guide you for today?
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
May I know your name, please?
Sure, my name is Susan Davis.
Please give me a minute, I will find your existing reservation.
Ok.
sorry, there is no reservation found under your name.
That's fine, thank you.
Thank you for contacting us, have a nice day.