Hello.
Hello, how can I aid you today?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am glad to help you.
Thank you.
May I know your name please?
My name is Rachel Walker.
Thanks for your name, please wait.
My name is Rachel Walker. Sure, I will wait for your response.
Thank you for waiting, no reservation was found on your name to cancel.
That's ok, thank you for checking.
Thank you for choosing us.