Hello.
Hello, how can I help you?
I need to change my existing reservation due to postpone of my document verification in office. So, can you help me in that?
Sure, I am glad to help you. May I know your name to check with the status?
Sure, the ticket has been reserved on the name Raymond Jones.
Robert Jackson, regret to inform that there is no active reservation found under your name to amend.
That's ok, no problem. Thank you for the information.
Thank you for reaching our agency.