Hello, I am Charles Lee.
Hello, how may I aid you today?
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
Sure, I am here to help you. Please wait for a while.
Thank you. Take your time and let me know the time period for refund.
Thanks for your presence, there is no reservation found on your name to cancel.
That's ok, thank you for checking.
Thank you for connecting us.