Hello.
Hello. Welcome to Abc airline agency. How can I assist you today?
Actually my IETLS examination is cancelled so that I want to cancel my recent reservation, can you help me?
Sure, may I know your name please?
Sure, please check the reservation on the name of Linda Perez.
Unfortunately, there is no reservation found under your name.
Ok, no problem. Anyway's thank you for your information.
Welcome, have a great day.