Hello.
Hello. How may I aid you today?
Can you please cancel my active reservation as my meeting was cancelled?
Sure, I'll help you with this.
Thank you.
 I need some basic information to check your ticket details, can you please tell me your full name?
Edward Lopez.
Ok, please wait a moment I'll check the reservation status?
Ok, I will wait.
I am very sorry to inform you that there is no reservation found under your name in our database.
Ok, no problem.
Thank you for approaching us.