Hello.
Hello, may I know how best I can help you today?
I am Kenneth Brown. I want to change my existing reservation due to postpone of my exams, can you help me with that?
Sure, We are ecstatic to help you.
Thank you.
Please give me a moment.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
That's ok, no problem. Thank you for the information.
Thank you for choosing us.