Hello.
Hello. How may I help you?
I need to change my reservation as  planned trip got postponed due to some financial issues. So please help me with that.
Sure, I am here to help you. Can I know your name please?
Thank you for accepting my request. Please check the reservation with my name Amy Walker.
Ok, please hold on for a minute.
Sure, take your time.
Sorry to inform you that, there is no reservation found under your name.
Oh! It may not be booked properly while booking. Anyway, thank you for your time.
You are most welcome. Thank you for consulting us.