Hello.
Hello. How may I aid you today?
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me with this?
Sure, I will help you. May I know your name to check with the reservation status?
Thank you and my name is Stephanie Campbell.
Thank you for providing your name, please wait a moment.
Sure.
Thank you for waiting. Stephanie Campbell, regret to inform that there is no active reservation found under your name to amend.
It's ok, thank you for your help.
Thank you for reaching our agency.