Hello.
Hello. How may I assist you?
I want to change my reservation due to my bad health, can you help me?
Sure, I am here to help you.
Thank you.
May I know your name please?
My name is Andrew Johnson.
Please hold on a moment.
Ok.
Andrew Johnson, no reservation has been found on your name in our database.
Ok, thank you for the information.
Thank you for choosing us.