Hello.
Hello, how may I aid you?
I need you to re-book a flight ticket by making few changes in my existing reservation.
May I know your name?
My name is Ruth Mitchell.
Ok, please wait and I will check it.
Sure, I will wait.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
That's ok. Thank you.
Thank you for reaching us.