In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello. How may I help you today? 
 customer: I need to book my ticket from CLT to OAK. Can you please help me with booking? 
 agent: Sure, I am here to help you with that. Can I know your planned trip dates? 
 customer: My planned trip dates are Sept 14 and Sept 16. 
 agent: May I know your good name? 
 customer: Sure, Kathleen Roberts. 
 agent: Is there any other requirements? 
 customer: I need a connecting flight in my journey. 
 agent: Please wait for a minute. 
 customer: Sure, I will wait for your response. 
 agent: The United airlines are providing a flight having a connection limit 1 and the ticket fare of 100. Can I proceed with the ticket booking? 
 customer: Yes, please proceed with that ticket booking. 
 agent: Your flight ticket is confirmed in an economy class and the flight number 1003. 
 customer: Thank you for helping me. 
 agent: Thank you for reaching us. Have a safe journey.
book

customer: Hello. 
 agent: Hello, how can I aid you for today? 
 customer: I have a business conference meeting at Las Vegas. Can you please help me in reserving the ticket from EWR to LAS? 
 agent: I am here to help you in booking your flight ticket, can you please let me know your planned dates of journey? 
 customer: I am planning my trip on June 20 and again I will return back on June 22. 
 agent: Would you like to have a single connecting flight or a direct flight for your journey? 
 customer: I want to travel in single connection flight. 
 agent: Is there any other requirement for your journey to complete the trip? 
 customer: I would like to depart in the morning. 
 agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 is provided by American Airlines. Shall I proceed with this flight ticket booking? 
 customer: Yes, please go ahead and reserve the ticket. 
 agent: Can you please provide your name to confirm the booking under your name? 
 customer: Myself Pamela Scott. 
 agent: I have confirmed your flight ticket successfully with the flight 1010 in an economy class. 
 customer: Thank you very much for reserving the ticket. 
 agent: You are welcome, thank you for employing our service.
book

customer: Hello, I am Ronald Williams. 
 agent: Hello, how can I assist you? 
 customer: I want to book a flight to DFW to enjoy the culture and learn new languages over there. Can you please help me in booking the flight? 
 agent: Sure. Can you share the trip dates? 
 customer: Ok, my travelling dates are 05/09 to 05/11. 
 agent: Can I know your starting point? 
 customer: My starting point is EWR. 
 agent: Do you have any limitations? 
 customer: Yes, price limit is 200. Connection limit is 1. 
 agent: Thanks for the information. We found a flight with AA airline with flight number:1004. The fare is 100 with a single connection. Can I proceed for booking? 
 customer: Please proceed. 
 agent: Your ticket has been reserved. 
 customer: Thank you for the help. 
 agent: Thanks for choosing us.
book