Hello.
Hello.
I am Carolyn Taylor.
How can I assist you at this moment?
I want to change my reservation, due to heavy rainfall, can you help me?
Sure, I am here to help you with that.
Thank you.
Please wait a moment to check your reservation status.
Sure.
Sorry Carolyn Taylor, no reservation has found under your name to change.
That's ok, thank you for your information.
Thank you for choosing us, have a good day.