Hello.
Hello, how can I assist you today?
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
Sure, I will help you with that. Let me know your name to check your reservation?
My name is Steven Garcia.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's fine, thank you for your service.
Thank you for choosing us.