Hello.
Hello, how may I help you today?
Due to an emergency, I want to change my reservation. Can you help me?
Sure, I am here to help you. May I know your good name please?
Barbara Lewis here.
Ok, please wait.
Sure.
Thanks for waiting. Thank you for being patience, there is no active reservation found on your name.
No problem, Thanks for the information.
Thank you for reaching us.