Hello.
Hello, how can I help you today?
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?
Sure, I am here to help you with that. Can you please share your name?
My name is Katherine Edwards.
Please allow me a moment.
Sure.
Sorry, there is no active reservation found on your name in our database.
Ok, thank you.
Thank you for reaching us, have a nice day.