Hello.
Hello. How can I help you today?
I want to cancel my reservation due to some problems I am unable to travel those dates, can you please cancel my reservation?
Sure, I will help you with this.
Thanks.
May I know your name please?
Sure, my name is Emma Collins.
Please wait for a moment.
Ok.
Sorry Emma, I did not find any reservation under your name.
Oh! It's ok no problem. Thank you for your information.
It's my pleasure, have a nice day.