Hello.
Hello. How can I help you?
Please change my existing reservation due to some health issues?
Sure, may I know your name to check your reservation status?
Sure, I am Richard King.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure.
I am sorry to say you that there is no reservation found under your name in our database.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.