Hello.
Hello. How can I assist you?
I want to change my existing reservation due to some health issue. Can you help me?
Sure, may I know your good name please?
Sure, I am Charles Walker.
Ok Walker, please be on hold.
Ok.
Walker, there is no reservation found under your name to do changes in that.
That's fine, no problem. Thank you for your time.
Thank you for choosing us.