In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. I am Anna Lewis. 
 agent: Hello, how can I assist you? 
 customer: I want to book a flight ticket to participate in a cultural fest at IL-ORD on 09/07. Can you help me? 
 agent: Sure, please provide your return journey date. 
 customer: 09/09 will be my return. 
 agent: Please share your origin airport code. 
 customer: NV-LAS will be my origin. 
 agent: Please share your specifications. 
 customer: I need a connecting flight. 
 agent: Unfortunately, there is no flights based on your details. 
 customer: No issue. Thank you. 
 agent: Thank you for choosing us.

Answer: no_flight


Question: customer: Hi. 
 agent: Hello. 
 customer: I am Thomas Edwards. 
 agent: How can I assist you? 
 customer: Can you help me to cancel my reservation? 
 agent: Ok, I am here to help you. Can you please wait for a while. 
 customer: Sure, please check my reservation details. 
 agent: Sorry, no reservation found on your name to cancel. 
 customer: Oh! ok, no issues. Thank you for your time. 
 agent: Thank you for reaching us.

Answer: no_reservation


Question: customer: Hello, I am Nancy Taylor. 
 agent: Hello. How can I serve you? 
 customer: Due to some emergency I need to cancel my recent reservation can you please help me in cancelling my reservation. 
 agent: Sure. Please wait a while. 
 customer: Sure. 
 agent: Thanks for your time. We didn't found any reservation by this name. 
 customer: No problem. Thank you for the information. 
 agent: Thank you for choosing us.

Answer:
no_reservation