Hello.
Hello, how may I aid you?
I want to cancel my recent reservation as my trip got postpone due to bad weather conditions. Can you help me with this?
Sure, may I know your name?
I am Susan Johnson.
Please give me a moment to check your ticket status.
Sure.
Sorry Susan Johnson, no reservation is available by your name.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.