Hi.
Hello, how may I be at your service today?
Due to an emergency, I want to change my reservation.
May I know your name please to check the status of your reservation?
Jerry Hill here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal to make changes further.
No problem, thanks for the information.
Thank you for reaching us.