Hello.
Hello, how may I assist you?
Due to heavy rainfall, I could not travel. Please help me in changing my existing reservation.
Sure, could you please provide your name to check your reservation status?
My name is Donald Harris.
Sorry to say, I did not find any reservation on your name.
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
Thank you for choosing us, have a nice day.