Hello.
Hello. How may I help you?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
 To proceed further, can I have your name please?
Sure, myself Frank Adams.
Ok, please be on hold.
Sure.
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
That's ok, no problem. Anyway thank you for checking out.
Welcome Frank Adams.