Hello.
Hello. How can I help you now?
Can you aid me to cancel my reservation due to an emergency?
Sure, I will help you. May I know your name to check your reservation status?
Mary Lee here.
Ok, please wait for a while. I will check with it and get back to you.
Ok.
Sorry to say that, we have not found any active reservation on your name in our database.
Thank you for the help.
Thank you for reaching us.