Hello.
Hello. How may I help you today?
Wanted to cancel my ticket due to some urgency in my office, can you please help me?
Sure, I am glad to help you with that.
Thank you for accepting my request.
May I know your good name?
My name is Sharon Wilson.
Please wait for a minute.
Ok, take your time. I can wait for your response.
Sorry to say that, there is no reservation found on your name in our database.
Oh! I think my ticket is already cancelled by my brother. Anyways thank you for checking.
Thank you for approaching us.