Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello. 
 agent: Hello, how may I support you? 
 customer: I am Jeffrey Davis, I want to book a flight ticket to attend my sister's baby shower ceremony. Can you help me with that? 
 agent: Sure, can you please share your airport codes? 
 customer: I would like to travel from HOU to SEA. 
 agent: Kindly share your price limit? 
 customer: Price limit should not exceed 1000. 
 agent: Please provide your journey dates? 
 customer: I want to fly from 05/01 and return on 05/03. 
 agent: Please wait a while. 
 customer: Ok. 
 agent: Thank you for waiting. We found a flight with AA airlines and flight number is 1011 having single connection. 
 customer: It is perfect for me, please proceed with the booking. 
 agent: Your reservation has been done. 
 customer: Thanks for helping me. 
 agent: Thank you for choosing us.
Answer:
book