Hello.
Hello. How may I aid you today?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I'll try to cancel your ticket.
Thank you.
Can I have your name please to check the reservation list?
My name is George Scott.
Ok, please wait a minute I will get back to you with the present status.
Sure.
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
Not an issue, thank you for the information.
Thank you for approaching us.