Hello.
Hello, how can I assist you at this moment?
I am Joseph Nelson. I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
Sure Joseph,  I am ready to help you with that.
Thank you.
Please  wait a moment to check your reservation status.
Sure, take your time.
Sorry Joseph Nelson, no reservation has found under your name to change.
That's ok, thank you for your information.
Welcome.