Hello,.
Hello, how may I assist you today?
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
Sure, we will help you.
Thank you.
May I know your name please?
I am Donna Taylor.
Ok, please wait for a while.
Sure.
Thanks for your time, we found a reservation on your name. Shall I proceed to cancel?
Yes, please cancel it.
Ok, your reservation has been cancelled.
Thanks for the quick service.
Thank you for availing us.