Hi, I am Carol Martin.
Hello, how can I help you?
I would like to change my reservation due to post pone of my sister's engagement. Please help me with it.
Sure, we are happy to help you. Please wait for a while, I will check the status and revert you.
Ok.
Thank you for being patient, There was no reservation found on your name.
Fine, thanks for your response.
Thank you for opting us.