Hello.
Hello, how may I aid you today?
Could you please help me with changing my existing reservation?
Sure, we are here to help you. May I know on which name the ticket has been reserved?
My existing reservation has been done with name Kathleen Gonzalez.
Ok, please be on hold for some time.
Sure.
Sorry we did not find any reservation against your name.
No problem, thank you for the information.
Thank you for opting us.