Hi.
Hello. How can I assist you?
I would like to change my flight reservation as I am unwell, can you please help me?
Ok, please can I know your name to proceed with the amendment process?
Thank you. I am Andrew Nelson.
Ok, please wait a moment.
Sure.
Sorry, there are no flight tickets been found on your name to change.
Not an issue. Anyway, thank you for checking.
Thank you for choosing our agency.