Hi.
Hello, how may I help you?
Can you please help me to change my existing reservation?
Sure, I am here to help you for this. May I know your name please?
I am James Hernandez.
Just a moment, let me check your reservation status in our records.
Ok.
Sorry for inconvenience, no reservation is found under your name.
It's ok, thank you.
Thank you very much for contacting our agency.