Hello. I am Charles Young.
Hello, how may I aid you?
I would like to cancel the ticket, can you please help me out?
Sure, I am here to help you. Please give me a moment to check your reservation status.
Thank you. Sure.
We found your reservation active, shall I cancel it?
Ok, thank you for your services.
Your reservation has been successfully cancelled.
You can do. Thank you.
Most welcome.