Hello.
Hello, how may I support you today?
I would like to change me reservation, due to my grandfather's health issue. help me in changing my reservation.
Sure, let me know your good name please?
Steven Davis here.
Ok, please wait for a moment.
Sure.
Thanks for waiting, no reservation found with your name to change the reservation.
No problem , thank you for your quick response.
Thanks for approaching us, have a nice day.