Hello.
Hello,. Let me know, What can I do for you today?
Due to an emergency, I want to change my reservation. Can you help me?
 Sure, I can help you in that. Could you let me know your name. So that, I need to check your reservation status?
Nancy Allen here.
 Ok, please wait for a while.
Sure.
 Thanks for your time, there is no active reservation on your name to change it.
No issue, Thanks for the information.
 Thanks for choosing us, Have a great day!.