Hi.
Hello. How can I assist you at this moment?
I want to change my reservation due to health problem, can you help me?
Sure, I will help you with that. Can I have your name please for checking your reservation status?
Myself Virginia Young.
Ok, please be hold on for a moment to check your reservation status.
Ok.
Sorry Virginia Young, no reservation has found under your name to change.
No problem, thanks for checking.
My pleasure. Thank you for choosing us, have a great day.