Hello.
Hello. How may  I assist you?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I will help you. Let me know your name please?
My name is Barbara Davis.
Give me a minute.
Sure, take your time.
Thank you for your time, there is no reservation found on your name to cancel.
That's ok, thank you for your information.
Thank you for approaching us.