Hello.
Hello. How can I aid you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, please provide me the name to check for the status.
My name is Pamela Lee.
Please be on hold, I will get back to you in a minute.
Sure, I will wait for your response.
Thank you for waiting.
My pleasure.
Sorry, there are is no active reservation have been found under your name in our database to amend it.
That's ok, no problem. Anyway thank you for checking.
Thank you for reaching us with a query.