Hello.
Hello, how may I guide you today?
My grandfather want to cancel his reservation because he is not feeling well, can you please help me out?
Sure, can you please mention your name for further processing? I will help you in this.
Sure, his name is Gregory Smith.
Smith, please wait for a moment.
Sure.
Sorry Smith, there is no reservation found on your name to cancel your reservation.
No problem, thank you for checking.
You are welcome.