Hello.
What help do you need from our travel agency?
I need to change my reservation due to my planned event got postponed. So please help me with that.
Sure, I am here to help you to change the ticket details. May I know your name please?
Thank you. Please check the reservation with my name Jeffrey Allen.
Ok, please hold on for a minute.
Sure, take your time.
Sorry to inform you that, there is no active reservation found with your name in our database to change the details.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
You are welcome. Thank you for approaching us.