Hello, I'm Joshua Edwards.
Hello. How can I help you?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Ok, I'm sorry. Please wait for a moment to check your details.
Ok, take your time.
Can I know when you have done your reservation?
Well, I'm not able to recollect the dates. Can you please check with my name?
Sorry, I didn't found any reservation on your name.
It's ok. No issues. Thank you for checking.
Thank you and have a nice day.