Hi.
Hello. How may I help you today?
Could you please change my existing reservation due to postpone of my exams?
Ok, I am glad to help you with that. May I know your good name?
My name is Emma Clark.
Please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
Not a problem, thank you for checking.
Thank you for choosing us. Have a nice day.