Hello.
Hello, how may I help you?
I want to cancel my recent reservation due to health issues, can you please help me with that?
Sure, I am here to help you for this. May I know your name please?
My name is Rachel Davis.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found with your requirements.
Not an issue, thank you.
Thank you very much for contacting our agency.