Hello.
Hello, do you need any help from us?
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Sure, could I have your name please?
Sure, my name is Amy Roberts.
Ok, please allow me a moment.
Ok, take your time.
Sorry, there is no reservation with your name in our portal to make changes.
That's ok, no issue. Anyway thank you for your information.
You are welcome, have a great day.