Hi, Jason Clark here.
Hello, please tell me for what help you approached us?
I have approached you for a help to cancel my ticket, as I'm unable to catch the flight due to heavy storm at my location.
Ok Clark, please allow me a moment.
Sure, take your time.
Thank you for your patience.
It's ok.
Sorry, I haven't found your previous reservation in our portal to cancel further.
That's ok, thank you for your service.
Thank you for approaching us.