Hi.
Hello, how may I help you?
I need to change my current reservation due to urgent meeting, can you help me with that?
Sure, I am here to help you. Please tell us your name.
I am Christine Edwards.
Thank you. Please wait for a while, I will check your reservation status and let you know.
Ok.
Sorry, no reservation found under your name in our database.
That's ok. Thank you.
You are welcome and thank you for choosing us.