Hello.
Hello, how can I help you today?
Due to an important meeting, I am unable to travel the trip. Can you please help me with flight ticket cancellation process?
Sure, may I know your good name?
Thank you and my name is Ashley Carter.
Please wait for a moment.
Sure.
Sorry to say that, no reservation was found with your good name.
Not  a problem with that one, thank you for your immediate help.
Thank you for reaching us.