Hi. I am Larry Smith.
Hello, how best I can serve you at this moment?
I want to change my existing reservation due to postpone of my exams, so can you please help me with this?
Sure, we are here to help you.
Thank you.
Please be on hold for some time.
Sure.
We found a reservation on your name, can you please mention your journey dates?
My journey dates are Jan 13 and Jan 15.
May I know your boarding and landing airport codes?
I am heading to DCA from OAK.
Do you prefer any halt in between journey?
Yes, I prefer a halt.
Is there any more specification in your journey?
Please book a ticket in a business class.
Sorry we did not find any flights matching your preferences.
Not a problem, thank you for the information.
Thank you for choosing us.