Hello.
Hello. How may I help you?
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you please help me out with that?
Sure, I will gleeful to help you.
Thank you.
May I know your name please?
Myself Linda Evans.
Ok, pleasse wait a minute.
Sure.
Sorry Linda, there is no active reservation found under your name in our records.
It's ok, thank you for your help.
Most welcome.