Hello.
Hello, how may I aid you at this moment?
I have to cancel my reservation due to  my planned event got cancelled. So please help me with that.
Sure, we are here to help you.
Thank you.
May I know your good name?
Sure, please check the reservation with my name Paul Davis.
Ok, please wait for a moment.
Sure, take your time.
Thanks for waiting, there is no active reservation found on your name.
Oh! It may not be booked properly. Anyway, thank you for your time.
Thank you for choosing us.