Hello.
Hello, how may I help you?
Actually my IELTS conference is postponed, so that I want to cancel my recent reservation. Can you help me?
Sure, I am happy to help you. Can you please mention your name to check the reservation?
Sure, I am Sandra Taylor here.
Ok, please wait a minute.
Ok.
Sorry to inform you, I didn't found any reservation with your name to cancel.
Ok, no problem, I will check any other way.
Ok. Thank you for contacting us.
Thank you for your information.
You are welcome. Have a nice day.