Hi.
Hello. May I have your name please?
My name is Jack Miller.
Jack Miller, how can I help you out?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Ok.
Will you help me in cancelling m reservation?
Sure, please hold on.
Ok.
With your name there was no reservation existing to cancel it.
Ok, no problem.
Thank you for your time with us.