Hello. I am Carol Edwards.
Hello. How may I assist you today?
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
Sure, I will help you with that.
Ok.
Please wait for a minute.
Sure, take your time.
Sorry, I cannot find any reservation with your name.
That's ok. Anyways, thank you for your help.
It's my pleasure.