Hi.
Hello, how may I assist you today?
I need your help in changing my existing reservation. Can you help me in that?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
Kenneth King, is my name.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry, no reservation with provided name.
That's ok, not an issue. Thanks for your kind information.
Thank you for availing us.