Hello. My name is Frank Hill.
Hello, how may I help you at this moment?
I want to do some changes in my existing reservation, can you please help me for that?
I will surely help you. Can I have a moment to check the status?
Sure. take your time.
Sorry Hill, no tickets is showing on your name in our records.
That's ok, thank you for checking.
Yes, it might be. Thank you for reaching us.