Hello.
Hello, how may I assist  you?
I want to cancel my ticket which I have recently reservated on the name Sarah Mitchell. Can you help me with it please?
Sure, I will help you in cancelling the reservation. Please allow me a moment to check the previous reservation status on your name.
Sure, take your time.
Sorry Sarah, no reservation found on your name.
That's ok, no problem. May be it is been cancelled by my brother. Anyways thank you for checking.
Thank you for contacting us.