Hello.
Hello, how can I help you today?
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
Sure, I am glad to help you with that. Can you please share me your name?
My name is Carol Martin.
Please hold on for a while.
Sure.
Sorry, there is no active reservation found on your name is our database.
Not an issue, thank you.
Thank you for reaching us, have a nice day.