Hello.
Hello, may I know your good name?
My name is Benjamin Walker. I made a reservation earlier to participate in Cultural program, due to heavy rainfall, I want to cancel my reservation.
Sure, please wait for a moment. I will check and get back to you.
Ok, I will wait.
Sorry to say that, no reservation was found with your good name.
No problem, thank you for your service.
Thank you for opting us.