Hi,.
Hello, how may I assist you today?
I want to cancel my reservation ticket due to sudden demise of great grandfather. Can you help me in cancellation?
Just hold on a minute, I will check and get back to you.
Ok.
Unfortunately, we did not find any reservation on your given name.
Not a problem, thank you.
May I know your name please?
I am Mark Edwards.
Thank you for availing us.