Hi.
Hello. How may I guide you today?
Actually, I need to change an existing reservation due to health issue.Can you please help me out?
Sure, I am oblige to help you with that.
Thank you.
Please provide your name to check your previous reservation.
Sure, I am Katherine Adams here.
Wait for a minute to check.
Fine, take your time.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, Thank you for your information.
Thank you for utilising our services, hope you have a great day.