Hi.
Hello, how may I help you?
I would like to change my reservation due to post pone of my sister's engagement. Please help me with it.
Sure, I am here to help you. May I know your name please?
Sure, I am Carolyn Clark.
Ok, please stand by I will get back to you.
Ok.
Thanks for your time, sorry to say no reservation found with your name.
Fine, thanks for your information.
Thank you for choosing us, have a nice day.