Hi.
Hello, how best I can help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
 Sure, may I know your good name?
I am Paul Martinez.
Ok, please wait for a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, no problem. Thanks for the information.
Thank you for choosing us.