Hello.
Hello, how can I help you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, may I know your good name?
My reservation was done under the name Susan Robinson.
Please wait for a moment. I will check and get back to you.
Sure, take your time.
Sorry to say that, no reservation was found with your good name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.