Hi.
Hello. How can I assist you at this moment?
Carol Young here. I just want to change my existing reservation, due to sudden demise of my grand mother.
Sure Carol Young, I will help you with that.
Thank you.
Please wait a moment to check your reservation status.
Ok.
Sorry Carol Young, no reservation has found under your name to change.
That's ok, no problem. Thank you for your information.
Thank you for choosing us, have a good day.