Hello.
Hello, how may I aid you at this moment?
I am Scott Robinson. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
I am happy to help you about your flight ticket cancellation Scott.
Sure, take your time.
Sorry to say this Scott, there are no active reservations under your name to cancel.
That's ok, thank you for your information.
Most welcome, thank you for choosing our service.