Hello.
Hello. How may I support you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, I'll help you in changing an existing reservation. Could you please let me know your name to check the reservation status?
Sure, I am Steven Young.
Ok, please wait a moment.
Sure.
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, Thank you for your service.
Thank you for approaching us.