Hello.
Hello, how can I help you?
 Can you cancel my reservation, which is done earlier? As I need to stay back on my home due to the sudden rainfall.
Yes, may I know your name please?
I am Patricia Adams.
Ok, please wait.
Sure.
Thank you for waiting, sorry to inform we didn't find any reservation on your name.
No problem, thank you for your information.
Thank you for choosing us, have a nice day.