Hi.
Hello, how may I help you?
Due to an emergency, I want to change my reservation. Can you help me with that?
Sure, may I know your name to proceed?
Sure, I am Cynthia Roberts.
Please wait for a moment to check your details.
Sure, I will wait for your response.
Sorry, no reservation found on your name.
Ok, thanks for the information.
Thank you for reaching us.