Hi.
Hello, how can I provide assistance to you? May I know your good name please?
I am Scott Young. I want to cancel my recent reservation due to heavy snowfall at my location.
Ok, please wait for a minute, I will check and get back to you.
Ok.
Thank you for waiting, We are sorry to inform you, we did not find any reservation with your name.
Ok, not an issue.
Thank you for reaching us. Have a nice day.