Hello.
Hello, how can I help you today?
I want to cancel my reservation due to heavy rains at my destination place, so please cancel it.
Sure, can I have your name please?
Sure, my name is Andrew Perez.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no active reservation found on your given name.
No problem, thanks for your quick response.
Thank you for opting us.