Hello.
Hello, how can I assist you?
I would like to cancel my recent reservation because my health condition was not good , can you help me?
Sure, I can help you with that. May I know your good name please?
I am Jack Harris.
Ok, please wait while I'll check your reservation status.
Sure.
Jack Harris, there is no active reservation found under your name to do cancellation.
That's ok, thank you for checking.
Thank you for choosing us.