Hi.
Hello. How  may I guide you?
I want to cancel my reservation because my mother is unwell, can you please help me out?
Sure, I am glad to help you. Can you tell me your name which is in your previous ticket?
My name is Mary Allen.
Ok, can you please give me a minute?
Sure.
Sorry for the trouble, there is no reservation found on your name in the confirmation chart list to cancel.
No problem, thank you for checking.
You are most welcome. Thank you for choosing us.