Hello.
Hello.
My name is William Collins.
How can I aid you?
I have already booked my ticket to Boston but due to an medical emergency, my trip got cancelled.
 Ok, Do you want to cancel the trip now ?
Yes, can you help me with that?
Sure, I can do this favor to you. Please wait a while.
Ok, take your time.
Thanks for your time. We didn't found any reservation by this name.
That's fine. Thank you for your time.
Thank you for picking us.