Hi.
Hello. How may I assist you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I will help you. Please help me with your name.
Pamela Campbell is my name.
Please allow me a minute.
Ok.
Thank you. Pamela Campbell, I am really sorry to inform you that there is no booking found on your name.
That's ok, thank you.
Thank you for understanding. Thank you for reaching us. Have a great time.