Hello.
Hello, how can I help you?
Can you please cancel my reservation, due to heavy rains?
Sure, I can help you with that. May I know your good name please?
Thank you. And my name is Larry Hernandez.
Ok, please wait for a moment while I'll check your reservation status.
Sure.
Larry Hernandez, there is no active reservation found under your name to do cancellation.
Ok, no issue. Thank you.
Thank you for reaching us.