instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I am planning to book a ticket from EWR to DEN. Can you please help me out? 
 agent: Sure, may I know your planned trip dates? 
 customer: I am planning to travel on July 10 and return back on July 12. 
 agent: Do you have any other requirements? 
 customer: I am looking for a connecting flight. 
 agent: Can you please share me your name? 
 customer: My name is Edwards Thomas. 
 agent: We are sorry to inform you that there is no flight found with your given information. 
 customer: That's fine, thank you for your service. 
 agent: Thank you.
answer:
no_flight


question:
customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: Joseph Garcia here. I would like to spend some more days with my family, so please help me in changing my existing reservation. 
 agent: Sure, I am here to help you out. Please allow me a moment. 
 customer: Ok. 
 agent: Sorry  Joseph Garcia, there is no active reservation on your name in our database. 
 customer: That's ok, thank you for your help. 
 agent: Thank you for reaching us.
answer:
no_reservation


question:
customer: Hello. I am Elizabeth Davis. 
 agent: Hello. How may I aid you today? 
 customer: I want to book a ticket as I have meeting purposes, can you please book me a ticket from JFK? 
 agent: Sure, we are here to serve you. 
 customer: Thank you. 
 agent: Please let me know your planned travelling dates to proceed further. 
 customer: Sure, my travel dates are on 03/06 and 03/08. 
 agent: Can I know your connection limit? 
 customer: I need a connecting limit. 
 agent: Kindly share your destination point. 
 customer: I would like to landing at IAD. 
 agent: Thank you for providing your details, please wait for a while. 
 customer: Ok, I will wait. 
 agent: We have found a connected flight with Southwest airlines, flight number 1001 and the fare of 100. 
 customer: Ok, please book this ticket. 
 agent: Your booking has been processed successfully. 
 customer: Thank you so much. 
 agent: Thanks for opting us.
answer:
book