Hello. I am Kathleen Turner.
Hello, how can I assist you for the day?
I want to change my reservation due to heavy snowfall at my destination point.
Sure, we will help you.
Thank you.
Ok, please wait for  a while.
Sure.
Thank you for waiting. Sorry we couldn't find any reservation on your name.
Ok, thanks for your information.
Thank you for reaching us. Have a good day.