Hello,. I am Thomas Lopez.
Hello, how may I render you today?
I just want to cancel my recent reservation, due to sudden  demise of my Grand father. Can you please help me with that?
Sure, we are here to help you.
Thank you.
Please wait for a while.
Sure.
Thank you for waiting, there is no reservation found on your name.
Ok, no issue. Thank you.
Thank you for opting us.