Hello, I am Shirley Scott.
Hello, how can I assist you now?
Owing to an emergency I would like to cancel my recent reservation. Can you help me in doing cancellation?
Sure, I will help you with that.
Ok.
Please wait, while I check for your reservation.
Sure.
Thanks for waiting, sorry you inform you there is no any reservation found on your name.
Ok, no issues. Thanks for your information.
Thank you for reaching us, have a great day.