Hello.
Hello, how may I aid you?
Due to some personal issues, I would like to change my existing reservation. Can you help me?
Sure, could you please provide your name to check your reservation status?
My name is Stephen Johnson.
Ok, please wait a moment.
Sure.
Sorry to say, there is no reservation on your name in my database.
Its ok, thank you for the information.
Thank you for reaching us, have a nice day.