Hi.
Hello, how best I can assist you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Surely, I will help you out.
Thank you.
May I know your name please?
I am Eric Perez.
Ok, please wait for a minute.
Sure.
Sorry to inform you that, I have checked the reservation list but no reservation was found on your name.
Ok, no problem. Thanks for the information.
Thank you for visiting us.