Hello.
Hello. How can I assist you?
Katherine Gonzalez here. I want to change my existing reservation due to some health issues, can you please help me in changing the reservation please?
OK, I will help you with that. I need a moment to check the records.
Ok, take your time.
I am sorry, I can not amend your reservation as I did not find your name is our records.
That's ok no problem, thank you for your kind information.
Thank you for connecting with our agency.