Hello.
Hello, how can I help you today?
I am looking to cancel my previous reservation, can you please help me to do that?
Sure, may I know your good name?
Thank you. I have reserved the past ticket with the name Edward Collins. So, please check the ticket status with this.
Sure, please wait for a moment.
Ok, take your time.
Sorry to say that, no reservation was found with your good name.
It's ok, not a problem with that. Thank you for checking and for providing the information.
Thank you for reaching us.