Hello, I am Anna Rodriguez.
Hello, how may I help you today?
As my plan to meet my grand parents at Washington but due to bad weather conditions I need to cancel it. Can you help me with this?
Sure, give me sometime to check and get back to you.
Ok.
Thank you for waiting. Unfortunately there is no reservation found by your name.
That's ok. Thanks for your information.3.
Thank you for picking us.