Hello.
Hello. How can I aid you?
I want to make some slight changes with my existing reservation, can you help me?
Sure, please provide me the name to check for the status.
Myself Karen Williams.
Please be on hold.
Sure, I will wait.
Thank you for waiting. Here, there is no active reservation have been fond under your name in our database to amend it.
That's not an issue, anyway thank you for checking.
Thank you for reaching us.