Hi.
Hello. How can I aid you today?
I need to modify my reservation as I am not feeling good due to my ill health. Can you please help me with that?
Sure, I am here to help you. Hold on for a moment. Let me check.
Thank you for considering my request.
May I know on whose name the ticket has been reserved formerly?
I have done my reservation with my name Thomas Adams.
Sorry Thomas Adams, there are no flights reserved on your given name formerly.
Oh! It might not booked properly at the time of booking. Anyways thank you for the information.
Welcome, thank you for choosing us. Have a great day.