Hello.
Hello, how can I help you for today?
I am Kathleen Collins. I heard that your agency gives quick service, I want to do some modifications in my previous reservation, can you please help me in modify the reservation?
Sure, I will help you with that.
Ok.
Sorry, there is no previous reservation found on your name to change.
Ok, it's alright, no problem, thank you for your help in searching.
You are welcome. Have a great day.