Hello.
Hello, how may I support you?
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
Sure, I am here to help you with that, can I know your good name to proceed further?
Thank you, my name is Joseph Lee.
I am sorry to say you that there is no reservation found under your name in our database.
Not an issue, thank you for the information.
Thanks for reaching us.