Hi, is this British airways travelling agency?
Hello, you are right place. With whom I am talking?
Here Jason Allen.
Glad to meet you Allen. How can I assist you today?
 I would like to cancel my reservation which I have done to spend a free time with my Nephew but unfortunately my sister left that particular place. Can you help me?
Sure, I will help you with cancelling the reservation. Please give me a moment to check existing reservation status.
Sure.
Thank you for waiting. Sorry Allen, I did not came across your name in the reservation list to cancel.
It's alright, no problem. Thank you for your hand help.
Most welcome. Thank you for choosing us.