Hello.
Hello. How may I assist you today?
I made an earlier reservation to attend  a seminar, but I met with an small accident, so I can't attend seminar. Can you please cancel my reservation?
I am sorry to hear that, I will help you.
Thank you.
Please help me with your name.
My name is Linda Nelson.
Please allow me a minute.
Sure.
Linda Nelson, I am really sorry to inform you that there is no booking found on your name.
Ok, no problem. Thank you.
Thank you for reaching us. Have a great time.