Hello.
Hello, how can I support you for the day?
As one my family member met with a accident, so I want to change my travelling dates, help me in changing my reservation.
Sure, I am here to help you.
Thank you.
May I know your good name?
Matthew Gonzalez here.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
Not a problem, I think I  have done reservation in other agency. Thank you.
Thank you for reaching us.