Hello, myself Christine Jones.
Hello Jones, how may I guide you?
I want to cancel my reservation as I met with an accident, can you please do that for me?
Sure Jones, I am here to help you with that. Let me check your reservation in our database.
Thank you. I will wait for your response.
Jones, sorry to inform that no reservation is found on your name in our database.
That's fine, anyway thank you for checking.
You are most welcome, thank you for choosing us.