Hello.
Hello, how can I help you today?
I want to cancel my recent reservation, due to heavy snow fall from couple of days at my destination. Can you assist me with cancellation?
Sure, can I have your name please?
Sure, my name is Donna Wilson.
Ok, please wait for a while.
Sure.
Thanks for waiting, no flight reservation found with your name.
That's Ok, thanks for your response.
Thank you for opting us.