Hello.
Hello. How may I help you?
I just want to change my existing reservation, due to my trip with my friends has been postponed. Can you please help me to make some modifications?
Sure, may I know your name?
Thanks for accepting my request, Nicole Wright is my name.
Please wait for a moment to check your details.
Sure.
Thank you for waiting, no reservation found on your name in my records.
Ok, thanks for your assistance.
Thank you for reaching us.