Hello.
Hello. How may I help you today?
I am Susan Carter. Due to some emergency problem, I need to cancel my reservation. Can you please help me?
Sure, we are here to aid you.
Thank you.
Please wait a while let me check the reservation list and let you know the current status.
Sure.
Thank you for your time, we found a reservation in your name and it has been cancelled as per your request.
Ok, Thank you.
Thank you for reaching us. Have a nice day.