Hello.
Hello, how can I support you today?
My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Can you please help me with cancellation?
Sure, I am here to help you. May I know your name please?
Sure, my name is William Williams.
Thanks for your name, please wait.
Sure.
Thanks for your time, we found a reservation on your name and it is cancelled successfully.
Ok, thank you.
Thank you for choosing us.