Hi.
Hello, how may I help you?
I need to change my current reservation due to urgent meeting, can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name please?
I am Catherine Roberts.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation found on your given name.
That's ok. Thank you for your service.
Thanks for contacting us.