Hello.
Hello, how may I aid you?
I am Kevin Lewis. I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
Ok, please wait a minute. I'll check and let you know.
Sure.
Sorry, there is no reservation with your name.
It's fine. Anyway, thank you for your help.
Most welcome. Please visit again.