Hello.
Hello. How may I assist you today?
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
Sure, I am glad to help you with the ticket cancellation. I need some basic information to check your ticket details, can you please tell me your full name?
My name is Brenda Carter.
Ok, please wait a minute I will get back to you with the present status.
Sure.
I am very sorry to inform you that there is no reservation found under your name in our database.
That's fine, thank you for your service.
Thank you for approaching us.