Hi, I am Kathleen Taylor.
Hello, how may I help you?
Owing to an emergency, my planned trip to Yosemite adventure has been cancelled. So I request you to cancel my existing reservation?
Sure, I will help you. Please wait for a while.
Sure.
Sorry, there is no reservation found on your given name.
Ok, no worries at all. Thank you for your help.
Thanks for choosing us.