Hi.
Hello, how can I guide you for today?
Kathleen Phillips here. I just want to cancel my reservation, which I made a month ago due to my flu. Can you please help me with cancelling?
Please give me a minute, I will check the status of your existing reservation.
Ok, take your time and let me know my reservation status.
Sorry, there is no reservation found under your name.
Oh! That's very sad to know form your side. Anyways, thank you for checking.
Thank you for contacting us, have a nice day.