Hi.
Hello. How can I assist you today?
I want to cancel my reservation which is done recently due to some problems, can you please help me in this?
Sure, may I know your name to check for the previous reservation?
Sure, my name is Alexander Hernandez.
Please allow me a moment.
Sure.
There is no reservation found under your name in our data base.
Ok, not an issue. Anyways, thank you for your service.
Thank you for contacting us.