Hello.
Hello, how can I guide you for today?
I want to cancel my reservation as my brother have an operation tomorrow. Can you please do that for me?
May I know your name?
Sure, my name is Rebecca Johnson.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Not an issue. Anyway, thank you very much for the information.
Thank you for contacting us, have a nice day.