Hello.
Hello. How can I help you?
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
sure, I will be happy to assist you.
Thank you.
May I know your name please?
Sure, myself Joseph Edwards.
Ok, please wait while I check.
Sure, take your time.
There is no reservation done on your name.
Oh! May be booking has not done properly.
Thank you for contacting our agency.