Hello.
Hello. How can I help you?
I want to cancel my recent reservation due to some family problems. Can you please help me with this?
Sure, I can do that for you. May I know your name?
Sure, I am Paul Lee.
Thank you. Please wait for a while. I will check your reservation status and get back to you.
Sure.
Sorry to inform you that there is no reservation found under your name in our database.
Ok, no problem. Thank you for checking.
You are most welcome and thank you for contacting us.