Hi.
Hello, how may I serve you?
 Owing an emergency want to cancel my reservation, can you help me with it please?
Sure, please let me know your name to check the status and revert you.
My name is Dorothy Edwards.
Ok, please wait.
Ok.
Thanks for waiting, there is no reservation found by your name in our data base.
That's ok, thank you for the response.
Thnak you for choosing us.