Hello,.
Hello, how can I help you today? May I know your good name please?
I want to cancel my recent reservation which is with the name Jeffrey Allen as my exam got postponed.
Sure, please for a moment, I will check and revert you.
Ok.
Thank you for waiting. We are sorry to inform you that, we did not find any reservation with your name.
No issues, Thank you for the information.
Thank you for reaching us. Have a good day.