Hello.
Hello. How may I aid you?
My name is William Lopez. Actually, I booked a ticket to NYC for a music concert but due to bad weather the trip is cancelled.
Ok, so would you like me to change your existing reservation?
Yes, help me out.
Ok, please hold on for a moment.
Sure, take your time.
Sorry, I could not find any ticket booked with your name.
That's ok. Thank you for your time.
Thank you, have a great day.