instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I have planned to visit DFW from JFK, please assist me in booking. 
 agent: Sure, can you share your trip dates? 
 customer: My preferred dates are Mar 10th and return Mar 12th. 
 agent: Do you have any preferences? 
 customer: Yes, I need economy class. 
 agent: May I know your name? 
 customer: Barbara Martinez. 
 agent: There is a connecting flight with number 1002 in airline Spirit, the fare is 100 in economy class. Can I book it? 
 customer: Proceed. 
 agent: Your ticket is reserved, the depart time is 23:00 hours and return time is 13:00 hours. 
 customer: Thank you for booking. 
 agent: Thank you for opting us.
answer:
book


question:
customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: Can you help me to book a business class flight ticket? 
 agent: Can you please share on what dates you are willing to travel? 
 customer: My travel dates are May 05 and May 07. 
 agent: Can you please provide your source and destination airport codes? 
 customer: My airport codes are DEN and MSP. 
 agent: Do you have any airline preferences? 
 customer: I am comfortable with any airlines. 
 agent: Are you looking for a connecting flight or direct flight? 
 customer: I am looking for connecting flight. 
 agent: Do you have any other requirements that you are looking for? 
 customer: No, thanks for asking. 
 agent: Can you please provide your name to proceed further? 
 customer: My name is Thomas Scott. 
 agent: Sorry, there are no flights available at your request. 
 customer: No problem, thank you for the information. 
 agent: Thank you for contacting us, have a nice day.
answer:
no_flight


question:
customer: Hi. 
 agent: Hello, how may I help you? 
 customer: Can you please help me in booking my ticket from SFO to IAD? 
 agent: Sure, may I know your planned travel dates? 
 customer: Ok, my planned dates of journey are from Apr, 15 to Apr, 17. 
 agent: Do you want connecting flight or direct flight? 
 customer: Yes, I want to fly in a connecting flight. 
 agent: Do you have any other requirements? 
 customer: No. 
 agent: May I know your name please? 
 customer: Sure, my name is Laura Green. 
 agent: We found a Spirit airline, flight number: 1014, price: 200 with one connection. 
 customer: Ok, you can proceed with this ticket booking. 
 agent: Your flight ticket has been reserved. 
 customer: Thank you for your help in booking my ticket. 
 agent: Thank you, have a good day.
answer:
book