Hello,.
Hello, how may I serve you?
I am Shirley Brown. During to bad weather condition, I want to change my existing reservation, can you help me that?
Sure, please give me a moment, let me know reservation is there are not, I will get back to you.
Ok.
Thanks for waiting, I am sorry to say that there is no reservation on your name.
Ok no problem. Thank you for your service.
Thanks for choosing us, have a nice day.