Hi.
Hello, How can I aid you at this moment?
I want to cancel my recent reservation, can you please help me out?
Sure, may I know your name to check the current status?
My name is Jacob Smith.
Ok, please wait for a minute.
Ok, take your time.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's ok, thank you for the information.
Thank you for choosing us.