Hello.
Hello. Can you please tell me how may I aid you?
I have to change my reservation  due to my planned event got postponed. So please help me with that.
Sure, I will definitely help you to change the details of your previous ticket. Can I know your name please?
Thank you. Please check the reservation with my name Raymond Green.
Ok, please be on hold for a minute.
Sure, I will wait for your response.
I regret to tell you that, there is no active reservation found with your name to change the details.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
It's my pleasure to help you. Thank you for choosing us.