Hello.
Hello,. What can we do for you today?
 I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you cancel my reservation?
Sure, we are here to assist you. May I know your name to check in the reservation list?
I am Charles Gonzalez.
Ok, please wait a while let me check and revert to you.
Sure.
Happy to inform you, that I found a reservation in your name. Shall I proceed to cancel?
Yes, please cancel it.
Your ticket has been cancelled. Thank you for reaching us.