Hello.
Hello, how can I assist you?
I need you to make few changes in my recent booking. Please help me.
Sure, I can help you with that. May I know your good name please?
My name is Matthew Perez.
Ok, please wait while I'll check your reservation status.
Sure, I will wait.
Matthew Perez, there is no active reservation found your name to do modifications in that.
That's ok. Thank you.
Thank you for reaching us, have a nice day.