Hello.
Hello. How can I help you at this moment?
I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.
Sure, I can help you with that.
Thank you.
 May I know your name for further process?
Sure, myself Stephanie Baker.
Please hold on a moment, I will check your reservation status.
Sure, take your time to check my reservation.
There is no previous reservation found in your name Stephanie Baker.
Oh! It may not be booked properly. Anyway, thank you for your time.
Thank you for reaching us, have a good day.