HI.
Hello, how may I help you today?
I want to cancel my recent reservation in the name of Frank Lee. Can you help me in this?
Sure, I will help you to cancel your ticket.
Thank you.
Please wait for a moment, while I check for reservation.
Ok.
Thank you for waiting, there is no reservation found on your name.
It's ok, not a problem. Thank you for your information.
Thank you, have a nice day.