Hello.
Hello, how may I help you today?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, I am here to help you with this.
Thank you.
May I know your name please for further process?
I am Elizabeth Williams.
Ok, please wait for a mean while.
Sure, take your time.
Sorry Elizabeth, there is no active reservation found as per your name to cancel it in your database.
No problem, thank you for the checking.
You are welcome.