Hello.
Hello, do you need any help from us?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Ok, could I have your name please?
I am Helen Williams.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
No problem, thank you for the information.
You are welcome, have a great day.