Hi.
Hello. How may I help you for today?
I want to cancel my recent reservation due to heavy snowfall in my hometown. Can you help me?
Oh! that's very sad to here. Sure, I will help you. Could you please provide your name to check your previous reservation status?
Sure, my name is Elizabeth Roberts.
Please hold on a moment to check.
Ok.
I am sorry, no reservation found on your name Elizabeth Roberts.
It's ok, not an issue.
Thank you for using our service.