Hello.
Hello, welcome to our agency.
I am here to cancel my reservation, does your agency provide cancellation service?
Yes, we do provide cancellation service.
As my location got affected by severe typhoon, I am unable to travel Nevada. Please help me out.
Sad to hear that, may I know your name please to check the reservation status in our servers?
Please check with the name Stephanie Carter.
Carter, there is no reservation found with your details.
I guess my cousin has cancelled my reservation without my prior knowledge.
Would you like to know any other information from us?
No, thank you for your information.
Thank you for choosing us, hope you recover soon.