Hello.
Hello, how can I help you?
We friends have planned for a holiday trip but we are unable to arrange our budget so I want to change my reservation. can you help me with that?
Sure, may I know your good name?
My name is Steven Williams.
Please wait for a moment.
Ok.
Sorry to say that, no reservation was found with your good name.
No problem, thank you for your information.
Thank you for opting us.