Hello.
Hello, how may I render you today?
As my manager did not approve my leave, I would like to change my recent reservation. Can you please help me out with that?
Sure, I will help you with that.
Thank you.
May I know your good name to check the previous reservation?
Sure, I have reserved it on the name of Katherine Taylor.
Ok, please wait for a while.
Sure, take your time.
Thank you for your precious time.
It's alright.
Sorry to say this, there is no active reservation found on your name in the airline database.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for choosing us, have a good day.