Hello.
Hello. How may I assist you today?
Unexpectedly the planned trip is postponed by my friend's, so I need to change the details in the previous ticket. Can you help me?
Sure, I can help you with that.
Thank you.
May I know your name?
My previous ticket is under the name Robert Nelson.
There is no previous reservation found on your name.
It's ok, no problem. Thank you for the information.
Thank you for reaching us, have a nice day.