Hi.
Hello.
I'm James Lee.
What type of help that you need from us?
Due to heavy work load in my office, I want to postpone my trip. Please help me in changing my existing reservation.
Yes, I can help you. Please give me a moment.
Sure.
Thank you for waiting. I could not found any previous reservation on your name to modify your booking.
That's ok, may be I have done a wrong booking. Thank you anyways.
It's my pleasure.