Hello,.
Hello. How can I serve you?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Sure, I will help you.
Thank you.
May I know your name?
I am Stephanie Adams.
Thanks for providing your name, Please hold on.
Sure.
Thanks for waiting.
Ok.
There is no reservation found on your name.
Ok, no issues. Thanks for the information.
Thank you for choosing us.