Hello.
Hello, how may I aid you today?
I am Michael Jackson.
Ok.
I would like to change my reservation as I am leaving to my hometown, can you please help me out?
Sure, I will help you with that.
Thank you.
Please wait for a minute.
Ok.
Thanks for waiting, no active reservation was found on your name in the database.
Ok no problem, thank you for your services.
Thank you for choosing us.