Hi.
Hello. How can I assist you now?
Can you please cancel my reservation due to heavy rainfall at my destination place?
Sure, can I have your  good name please to check your  reservation status?
I am Michelle Johnson.
Ok,  please wait a  moment.
Sure.
Sorry to inform you that no reservation has found under  your  name to cancel.
That's ok, thank you for checking.
Thank you for choosing us, have a  good day.