TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. How may I guide you at this moment? 
 customer: I need to book a flight ticket from PHL to MCO, can you please help me for booking? 
 agent: Sure, may I know your travelling dates please? 
 customer: I would like to travel on 12/10 to return on 12/12. 
 agent: Ok, do you need any stopover in between the journey? 
 customer: I need a connecting flight. 
 agent: Do you prefer business or economy class? 
 customer: I need a business class. 
 agent: Can I have your good name please? 
 customer: Brenda Campbell here. 
 agent: There are no flights found on your requested dates. 
 customer: Ok, no problem. 
 agent: Thank you for reaching us. 
 customer: Thanks for your information.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Myself Mark Brown here. I  need to fly Las Vegas for my college admission, could you please help me in booking my flight ticket from ATL to LAS? 
 agent: Sure, can you please let me know your journey dates that you wish to travel? 
 customer: My travel dates are 11/11 and 11/13. 
 agent: Do you need a flag stop in between your journey? 
 customer: I need a connecting flight. 
 agent: May I know how much do you want to spend on flight ticket? 
 customer:  I can spend upto 500. 
 agent: Please wait for a while. 
 customer: OK. 
 agent: We found a flight in Southwest airlines, flight number is 1005 with one connection price is 100. Shall I proceed? 
 customer: Ok, you can proceed. 
 agent: Ok, your ticket has been confirmed in economy class. 
 customer:  Thank you for booking. 
 agent: Thank you for opting us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I want to change my existing reservation, as my exams have postponed suddenly. Can you please help me? 
 agent: Sure, can you please provide the name on which your reservation has been confirmed? 
 customer: Gregory Martin. 
 agent: Sorry, there is no reservation found by your name. 
 customer: Ok, no problem. Thank you for your information. 
 agent: Thank you and have a nice day.

SOLUTION:
no_reservation