Hello.
Hello, how can I help you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I can help you with that. May I know your good name please?
I am Kathleen Gonzalez.
Ok, please give me a minute to check your reservation status.
Sure.
Kathleen Gonzalez, I found your reservation and I have successfully cancelled it.
Thanks for the help.
Thank you for choosing us, have a nice day.