Hi.
Hello. How may I be of your service?
Due to sudden demise of my grandfather, I want to cancel my reservation. Can you please help me out?
Sure, I'll try help you in cancellation.
Thank you.
Could you please provide me your name to check the reservation status?
Sure, my reservation has been done on the name of Deborah Lopez.
Ok, please wait a moment.
Ok.
Thank you for waiting, we did not found any reservation on your name.
Ok, no problem. Thank you for your information.
Thank you for remaining so positive. We hope to serve you again.