Hello.
Hello. How can I assist you?
Due to sudden change in my exam dates I need to change my existing reservation can you help me changing my reservation?
Sure, I can help you. Can I know your name?
I am Elizabeth Moore.
Give me a minute.
Sure.
Thanks for your time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
Thank you for consulting us.