Hello.
Hello, How exactly I can serve you the best today?
I want to change my existing reservation due to postpone of my exams, can you help me with that?
Sure, I am here to help you.
Thank you.
Let me know your name to check your reservation?
I am Patricia Carter.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
Thank you for choosing us.