Hello.
Hello. How may I assist you?
Yes, can you help me to change the flight ticket I did recently?
Sure, I am here to help you out with that. May I know your name to check your previous reservation status?
Ok, please check in your records for the name Alexander Jones.
Ok, please be on hold for a moment.
Ok, please take your own time. I will wait.
Sorry Jones, we couldn't find any reservation under your name in our records.
That's ok, not a problem. I will check my mails for more information. Thank you for assisting me.
Thank you for choosing us.