Hello.
Hello, how can I help you?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, I can help you with that. May I know your good name please?
I am Virginia Thomas.
Ok, please wait for a while.
Sure.
I found your reservation, may I know your source and destination airport codes please?
 I need to leave from my nearest airport DCA to reach ORD.
Can you please provide your planned travel dates?
I want to travel on 12/18, and return on 12/20.
Do you prefer direct or single connected flight?
I need a connecting flight.
Please let me know if you have any other specifications.
No, I am comfortable with above requirements.
Can I have your good name please?
I am Virginia Thomas.
Sorry, there are no flights available for you on those dates.
Ok, no issues. Thanks for the information.
Thank you for choosing us.