Hello.
Hello, how can I help you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Can you please tell us your name, so that we can check your reservation status in our website?
Sure, my name is Gary Walker.
Walker, please wait for a moment.
Sure.
Sorry Walker, I have not found any reservation by your name in our website.
That's ok, thank you for the information.
Thank you for choosing us and have a nice day.