Hello.
Hello. How can I assist you for the day?
Owing an emergency, I want cancel my reservation. Can you help me for that?
Sure, I am here to help you with that. May I know your name please?
My name is Steven Brown.
Please wait for a while, let me check your previous reservation status.
Sure, I will wait for your response.
Thank you for waiting.
That's ok, thank you for checking.
Sorry to say that, there is no active reservation found on your name in our database to cancel.
That's ok, thank you for checking.
Thank you for reaching us, have a great day.