Hi.
Hello.
Sharon Martinez here.
Sharon Martinez, how may I assist you today?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, I will help you. Please allow me a minute.
Ok.
Sharon Martinez, I am sorry to intimate you that there is no reservation booked on your name.