Hi. I am Mary Harris.
Hello, how may I aid you today?
I want to change an existing reservation as my trip got postpone due to bad weather conditions. Can you help me with this?
Sure, we are happy to help you.
Thank you.
Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, not an issue.
Thank you for communicating with us.