Hello.
Hello, how may I guide you now?
I need to change my existing reservation, can you please help me?
Ok, may I know your name to check with availability?
Myself Carolyn Anderson.
Ok, please allow me to check with your previous booking now.
Sure, take your time.
Carolyn Anderson, I am very apologetic to inform you. There is no active reservation in our reservation list.
That's ok, thank you for searching my details.
Thank you for approaching our services. Have a nice day. \.