Hello.
Hello. How may I guide you today?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
My name is Betty Hernandez.
Please wait a moment to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
That's ok, thank you for your information.
Thank you for approaching us, hope you have a great day.