Hi.
Hello, how may I aid you today?
I would like to change my reservation as I am not in a position to travel, please help me with changing.
Sure, could you please share your name to proceed further?
I am David Rodriguez.
Ok, please hold on, let me check your reservation and revert to you.
Sure.
Thanks for your valuable time, sorry, unfortunately no reservation found with provided name.
Thanks for the information.
Thanks for reaching us, have a nice day.