Hello.
Hello, how may I help you today?
I want to change my existing reservation as my plan to participate in basket ball match at Denver has been cancelled. Can you help me with that?
Sure, I will help you with that. May I know your good name?
Thank you. Sure, Michael Williams here.
Please wait for a moment.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, no worries at all. Thank you for your kind service.
Thank you for visiting us, we hope see you again.