Hi.
Hello. How may I assist you at this moment?
I am Michael Smith. I need to amend my reservation due to some crisis in my location, can you help me out?
Sure, I will try to amend your reservation, please wait for a minute to check the reservation details.
Sure, take your own time.
Thanks for your patience, I could not find any reservation with your name in our database to amend your reservation.
That's ok, no problem. Thank you for your information.
Welcome, have a nice day.