Hi.
Hello, how may I render you today?
Carolyn Adams here.
Ok.
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Ok, I will help you with that. Please wait for a minute.
Ok.
Thanks for waiting, there is no active reservation found on your name in the airline database.
That's ok, thank you.
Thank you for reaching us.