Hi.
Hello.
This is Sarah Roberts, from Detroit.
How can I serve you?
I want to change my existing reservation. As my soccer match got postponed, due to the sudden death of the greatest football player. Can you help me with that?
Sure, I am here to help you.
Thank you.
Please standby.
Sure, make it as soon as possible.
Thanks for  your time, there is no active reservation found on your name.
That's ok, not an issue. Thanks for your kind information.
Thank you for choosing us.