Hello, I am Brian Martinez.
 Hello, How exactly I can serve you the best today?
My exams was cancelled so I want to cancel my reservation, can you please help me that?
 Sure, we are gleeful to help you for cancellation. Please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem.
Thank you for  choosing us, Have a blissful day!.