Hello.
Hello.
My name is Jessica Wilson.
Wilson, how may I assist you today?
Actually, I booked a ticket to NYC for a music festival, but due to personal problems, I want to cancel my trip.
Ok, I will help you for that wait for a moment please to check your reservation status. Wilson, I did not find any reservations in NYC with your name.
That's ok. Thank you for your time.
Anything else to help you.
No, thanks.
My pleasure, have a nice day.