Hello.
Hello, how can I help you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
Sure, I am here to help you.
Thank you for accepting my request.
Ok, Please provide your name.
Sure, I am Ryan Edwards from Phoenix.
Please wait for a while, I will check the status and revert to you.
Sure.
Thank you for your time, we did not find any reservation on your name in our database.
No worries, thank you.
Thank you for reaching us.