Hi.
Hello. How can I aid you?
Can you please help me to cancel my reservation?
Sure, We are here to help you. May I know your name?
Edward Anderson.
Give me a minute.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
That's ok, thank you for checking.
Thank you for approaching  us.