Hello.
Hello, how can I assist you today?
My plan to meet my friend at New York is cancelled as he got a urgent work to do, so he went to Washington. Can you can cancel my reservation?
Sure, may I know your good name?
My name is Alexander Campbell.
Please wait for a moment.
Sure.
Sorry to say that, no reservation was found with your good name.
Ok, thank you for the information.
Thank you for opting us.