Hi.
Hello. How may I assist you?
I need to change my existing reservation due to postpone of my document verification in office. Can you please help me?
Sure, I am here to help you with your concern.
Ok.
Can you please help me with your name to check your reservation status?
I am Samantha Phillips.
Please hold on a moment.
Sure.
Samantha Phillips, no reservation has been found on your name in our database.
Not a big deal, anyhow thank you very much for your service.
Thank you for choosing us.