Hi.
Hello, how can I help you today?
Due to sudden demise of my grand father, I want to cancel my recent reservation.
Ok.
Can you help me in my cancellation?
Sure, We are here to help you, Please provide me your name.
I am Justin Collins.
Please wait a minute to check with the reservation.
Sure, I will wait for your response.
Thanks for waiting.
Fine.
Sorry Collins, there is no active reservation on your name.
Not an issue.
Ok.
Thank you for your kind information.
Thanks for reaching us.