Hello, I am Richard Miller.
Hello, How could  I support you today?
I made a reservation earlier this week, but I have to cancel it, can you please help me to cancel my reservation?
Sure, I am here to help you. Please wait a moment I will check and get back to you.
Ok.
Thank you for your patience. There is no recent reservation found on your name.
Ok, no problem.
Thank you for approaching us, Have a nice day.