Hi.
Hello. How can I assist you for the day?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I am mirthful to help you with that. May I know your name please?
Please check the reservation under the name Rachel Thompson.
Please wait for a moment, let me check your previous reservation status.
Sure.
Thank you for waiting, there is no active reservation found on your name in our reservation list to cancel it.
That's ok, thank you.
Thank you for reaching us, have a great day.