Hi.
Hello, how can I best serve you now?
Can you help me in changing my recent reservation?
Sure, I can change your reservation right now. Before that I need to know your good name please?
I am Timothy Martinez.
Ok, please wait for a while.
Sure.
We are sorry to say that, there is no active reservation found on your name.
Its ok, thank you.
Thanks for approaching us, wish you a nice day.