Hi.
Hello, how can I help you?
I am Thomas Harris. Due to sudden demise of my great grand father, I want to cancel my recent reservation. Can you help me out?
Sure, we are here to help you.
Thank you.
Please wait a moment, I will check your details in our database and revert to you.
Sure, I will wait for your response.
Unfortunately, there is no active reservation on your name.
Not an issue.
Thank you for reaching us.