Hello.
Hello, how may I abet you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you aid me to change it?
Sure, we are here to help you.
Thank you.
May I know your good name please?
My name is Jerry Roberts.
Please wait for a while.
Sure.
Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.
That's Ok, thanks for your information.
Thank you for opting us.