Hello.
Hello. How may I help you today?
I want to change my existing reservation, due to some health issues. Can you please aid me to change it?
Sure, I am here to assist you in changing.
Thank you.
On which name your previous ticket has been reserved?
Sure, Please check my reservation on the name of Stephen Turner.
Please give me a moment.
Sure.
There is no reservation found with your given name.
That's Ok, thanks for your response.
Thank you for choosing us.