Hello.
Hello. How can I assist you at this moment?
I want to change my existing reservation due to some health issue. Can you help me?
Sure, I will help you with that. May I know your name for further process?
Thank you. I am Brenda Thompson.
Ok, please wait a moment, I will check your previous reservation status.
Sure.
There is no previous reservation available under your name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us, have a nice day.