Hello.
Hello. How may I aid you today?
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me?
Sure, I am here to help you. Please hold on a minute I will check in the previous list and revert to you. May I know your name?
Larry Roberts here.
Sorry, there is no active reservation found on your name to change.
No problem, Thanks for the information.
Thank you for opting us.