Hello.
Hello, how may I aid you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am here to help you.
Thank you.
May I know your name to check the reservation status?
I am Sharon Collins.
Please wait.
Sure.
Sorry, there is no reservation found on your name.
No problem, thank you for the information.
Thank you for choosing us.