Hello.
Hello, how may I serve you at this moment?
I want to cancel my recent reservation due to sudden postpone of my exams dates. Can you help me with that?
Sure, may I know your name?
Jennifer Taylor here.
Please wait, I will check the reservation on your name and get back to you.
Sure.
Sorry, there is no reservation found on your name to cancel.
Ok, no problem. Thank you.
Thank you for reaching us.