Hi.
Hello, how may I help you today?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
I am here to help you, may I know your name please?
Kenneth Hall here.
Ok, please wait.
Sure.
Sorry, there is no active reservation found on your name to change it.
That's ok, thank you for checking.
You are welcome.