Hi, I'm Scott Wilson.
Hello Scott, how may I help you?
 I am planning to attend convocation meeting at Oakland, can you please help me with booking a flight ticket from MSP to OAK?
Please share your itinerary dates.
Sure, my preferable trip dates are from 01/04 and 01/06.
Please wait for a moment.
Sure, I need a single connection flight.
Sorry Scott, no flight is available with 1 connection.
That's ok, not an issue. Thank you so much for your help.
Thank you for contacting us.