Hello.
Hello. How can I assist you now?
I would like to change my recent reservation due to some personal issues, will you help me?
Sure, I am happy to help you with that. Can I have your name please to check your reservation?
Myself Donna Thomas.
Ok, please wait a moment.
Sure, take your own time.
Sorry Donna Thomas, no reservation has found under your name to change.
Ok, not an issue. Thank you for your information.
Thank you for choosing us, have a good day.