Hello. I'm Rebecca Hill.
Hello Rebecca, how may I help you?
Due weather condition in US, I just want to change my reservation. Could you help me out?
Sure, I am here to help you out.
Ok.
May I know your new travel dates please?
My travelling dates are from 06/11 till 06/13.
I am sorry Rebecca, there is no reservation found under your name.
That's ok.
Thank you for reaching us.