Hello.
Hello. Can you please tell me how can I aid you?
This is with reference to my booking with your booking agency last week. I'm sorry to inform you that I won't be able to make it due to my exams has arrived, hence I would like to cancel my booking.
Ok, I am gleeful to help you. Can you please tell me your name?
Yes, my name is John Anderson.
Sorry, no reservation found on your name.
Ok, fine. Anyway thank you for the information.
Most welcome.