TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, Stephanie Carter here. 
 agent: Hello Stephanie, how may I assist you? 
 customer: I want to visit PHL. Can you please book my ticket from EWR? 
 agent: Sure, let me know your travelling dates please. 
 customer: My trip dates are 09/09 and 09/11. Please make sure this flight have minimum 1 connection. 
 agent: I am sorry, there is no flight available with 1 connection. 
 customer: Ok. Thank you. 
 agent: You are welcome.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How may I aid you today? 
 customer: I want to change my destination airport code in my existing reservation, can you please help me out? 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sure, my name is Nicholas Taylor. 
 agent: I am sorry to say that there is no reservation found under your details. 
 customer: It's ok, thank you for the information. 
 agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I need to cancel my recent reservation, as my planned trip with my friends got cancelled. Can you please help me out? 
 agent: Ok, please mention your name to check your reservation status. 
 customer: Sure, myself Stephanie Carter. 
 agent: Thanks for your response, there is no reservation found under your name to cancel it. 
 customer: Not a big problem, anyway thank you for the information. 
 agent: Welcome Stephanie Carter. 
 customer: Thank you for searching.

SOLUTION:
no_reservation