Hello.
Hello, could you please tell us for what help you approached us?
I would like to cancel my recent reservation because my health condition  was not good, can you help me?
 Sure, could I have your name please?
Katherine Young here.
Ok, please allow me a moment.
Sure, take your own time.
Sorry, there is no reservation with your name in our portal to cancel further.
That's ok, thank you for checking.
You are welcome, have a great day.