Hello.
Hello, may I know your name?
Kevin Green is my name.
How can I assist you?
I need to change my existing reservation. Because my engagement has been preponed. Can you change my reservation.
Please wait for moment, I will check the availability of reservation on your name and revert you.
Sure.
Thank you for waiting, unfortunately no reservation found on your name.
No problem. Thanks for your information.
Thank you for reaching us.