Hello.
Hello, how may I assist you at present?
I need your assistance to make few changes in my recent booking.
Sure, we are here to change your reservation. May I know your good name please?
My name is Eric Lopez.
Ok, please wait for a while.
Sure, I will wait.
Sorry to inform you that, we did not find any reservation on your name.
That's ok. Thank you.
Thank you for availing our service.