Hi.
Hello, how may I address you?
I need to cancel my ticket due to my health issue, can you help me?
Sure, will you please let me know your name?
I am Sharon Lewis.
Ok, let me check the current status and revert you.
Ok.
Thanks for waiting, there is no reservation found active under your name in our data base.
That's ok. Thank you for your service.
Thank you for reaching us.