Hello.
Hello, how may I oblige you today?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
Sure, may I know your good name?
I am Laura Edwards.
Ok, please wait for a minute.
Sure.
Thank you for waiting, there is no active reservation found on your name.
Ok, not an issue. Thank you for checking.
Thank you for opting us.