Hello.
Hello, how can I assist you?
Due to my ill health, I would like to change my trip to some other dates. Can you please help me by changing my existing reservation?
Sure, I will help you. For checking your reservation status, may I know your name?
My name is Kenneth Phillips.
Sorry Phillips, I did not find any reservation by your name in our database.
Ok, not an issue. Thank you for providing information.
You are welcome and thank you for choosing us.