Hello.
Hello, good morning. I hope you are fine, how can I assist you?
Due to tornadoes happening here, I am not able to go to airport to catch my flight, can you please do some modifications in my existing reservation?
Sure, I will help you with that.
Thank you.
Before proceeding, can I know your good name, so that I can move further.
Sure, I am Donna Young.
Sorry Donna, there is no reservation found on your name.
Ok, not an issue.
Do you have any other plans to travel?
Thank you for your information. Not yet.
You are welcome, have a nice day.