Hi.
Hello. How can I help you today?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I am here to help you with that, can I know your good name to proceed further?
Check under the name Anna Thompson.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you.
Thank you for reaching us.