Hi,I am Christine Smith.
Hello, how may I help you?
due to an emergency, I want to change my existing reservation, could you help me in booking my flight ticket please?
Yes, we are here to help you. Please wait for a while. Let me check and get back to you.
Ok.
We are very sorry to inform you that there is no reservation found on your name.
Ok no issue. Thanks for your information provided.
Thanks for reaching us.