Hello, myself Nicholas Smith.
Hello, how may I assist you today?
I want to change my existing reservation, as my exam scheduled got postponed. Could you please help me in changing?
Sure, I am here to help you. Please wait for some time.
Ok.
Thanks for waiting. Sorry, there is no reservation found on your name in our data base.
Ok, no issues. Thank you for your help.
Thank you for reaching us.