Hello, Steven Allen here.
Hello Allen, how may I assist you?
 I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
Ok, please hold for a while. Let me check in our data base.
Ok, take your own time.
Sorry Allen, there are no flights reservation found under your name.
That really sad to hear. It's ok. Thank you for the information.
Thank you for choosing us. Have a good day.