Hello.
Hello. What help that I can assist you?
I want to cancel my recent reservation, due to ill health. Can you please help me?
Sure,  I am glad to help you with flight ticket cancellation. Can I know your name for checking purpose?
My name is Patricia Carter.
Please allow me a moment to check it.
Sure, take your own time.
Thank you for waiting, there is no reservation found for the user name in our back end to cancel your flight ticket booking.
No problem, thank you for checking.
You are most welcome and thank you for reaching us.