Hello.
Hello, how may I help you?
I need some help with my flight ticket modification process due to some important work on those dates, can you please help me with changing?
Sure, I am here to help you for this. May I know your name please?
Thank you so much and my name is Nicole Perez.
Please wait for a while, let me check your reservation status in our database.
Sure, I can wait.
Sorry to intimate that, no reservation is found with your criteria.
No issues with that one, thank you for checking my reservation status.
Thank you very much for contacting our agency.