Hello.
Hello, how can I guide you for today?
Can you please change my existing reservation as my plan to go for holiday trip got postponed?
I will help you with that.
Thank you.
May I know your name?
I am Katherine Adams.
Please give me a minute, I will check the status of your reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, no problem. Thank you for the information.
Thank you for contacting us, have a nice day.