Hi.
Hello.
I am Ronald Edwards.
How can I help you at this moment?
Due to the heavy rains, I just want to cancel my recent reservation. Would it be possible to cancel my reservation?
Sure, I will help you with this. Please be on hold for a moment.
Sure.
Ronald Edwards, there is no active reservation found under your name in our database.
It's ok, no issues. Thanks for checking my status.
Thank you for utilising our service.