Hi.
Hello, how may I assist you today?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I am here to help you.
Ok.
May I know your name please?
I am Gregory Rodriguez.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation found on your given name.
That's ok, thank you.
Thanks for contacting us.