Hello.
 Hello, how may I oblige you today?
I want to cancel the recent ticket because the planned trip got cancelled due to some financial issues. Can you please help me?
Please wait.
Ok, take your time.
Please provide your good name to check the reservation in the reservation list.
My name is Patricia Brown.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's ok, not an issue with that. Anyways thank you for spending your time.
Thank you for opting us.