Hi.
Hello, May I know your name please? And how can I provide assistance to you?
As my scheduled plan for business trip was postponed, I need to change my existing reservation. I am Cynthia Green.
Ok, please wait for a while, I will check and revert you.
Sure.
Thank you for waiting, we are apologize to inform you there is no reservation found with your name.
Ok, thank you for your information.
Thank you for reaching us. Have a nice day.