Hello.
Hello. What kind of help do you need from our flight agency?
I want to cancel my reservation as my plan to visit New York is cancelled. Can you help me?
Sure, I am glad to help you with that. Could you please tell me your good name?
My name is Angela Johnson.
Ok, I need sometime to check the ticket status in our portal. Can you please be on hold for a while?
Sure.
I have checked the status of your ticket and I have found your reservation. Can I proceed to cancel the ticket?
Yes, you can cancel.
As per your request, I have successfully cancelled your ticket.
Thank you for helping me.
Most welcome. Thank you for contacting our agency. If you have any concerns, please feel free to contact us.