Hello.
Hello, how can I best assist you now?
I am Jack Moore. Owing to an emergency, I want to cancel my reservation. So please help me in the cancellation.
Sure, I can cancel your reservation right now. Just give me a minute please.
Sure.
There is a reservation found on your name.Are you sure shall I proceed for cancellation?
You can proceed to cancellation.
Your ticket has been cancelled, we will refund your fare soon to you.
Thank you for your quick response.
Thanks for contacting us, have a great day.