In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I am Daniel White. I want to book a ticket from PHX to MCO to attend my friend's birthday party, can you help me in booking? 
 agent: Sure, can you please share your travel dates? 
 customer: I am departing on Sep 07 and return on Sep 09. 
 agent: Do you have any class preference? 
 customer: I am ok with any class, but I need a flight with connection limit 0. 
 agent: Sure. Daniel White, there is a flight available with price 200 and the connection is 0 with Hawaiian airline. Would you like me to proceed with the booking? 
 customer: Please proceed for booking. 
 agent: Your booking is confirmed with departure time 13:00 PM, arrival time 21:00 PM and the flight number is 1025. 
 customer: Thank you for your help. 
 agent: You are welcome. Thank you for reaching us.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. How can I aid you at this moment? 
 customer: Deborah Robinson here. I would like to visit Philadelphia for business meeting in the month of September, can you please help me out with booking of a flight ticket to go there? 
 agent: Sure, I will assist you with that. Can you please mention your preferable airport code names for booking flight ticket? 
 customer: Sure, I will prefer EWR and PHL as my origin and destination airport codes for booking. 
 agent: May I know your trip dates for further process? 
 customer: I am planning to leave on 09/19 and please book my return ticket on 09/21. 
 agent: Thank you for providing your travel details. I will put the conversation on hold to check the best flights available in your route. 
 customer: Ok, take your time. 
 agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 200 is provided by Hawaiian airlines. Shall I proceed with this? 
 customer: That's fine for me, you can proceed with booking. 
 agent: Your flight ticket is booked successfully, flight number is 1002. 
 customer: Thank you for your kind assistance in booking of my ticket, have a nice day. 
 agent: Thank you for choosing us, have a nice day.
[A]: book


[Q]: customer: Hi. 
 agent: Hello. How can I help you now? 
 customer: Can you please change my reservation which is in the name Raymond King? 
 agent: Sure, please wait for a while. 
 customer: Ok. 
 agent: Sorry, there is no reservation found on your name. 
 customer: Ok, fine. Thank you for checking. 
 agent: Thank you for approaching us.
[A]:
no_reservation