Hello.
Hello. How may I help you?
I want to do some changes in my existing reservation. Can you help me for that?
Sure, can you please help me with your name?
My name is Eric Perez.
Thank you. Please wait, let me check.
Sure, I will wait for your response.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for checking.
You are welcome and thank you for choosing us.