Hello. I am Raymond Evans.
Hello, how may I provide service to you?
I want to change my existing reservation due to postponed of my seminar. Can you please help me with that?
Sure, we are here to help you.
Thank you.
Please wait for a while.
Sure.
Thank you for waiting.
OK.
Sorry there is no reservation found with your name.
No problem, thanks for your information.
Thank you for reaching us.