Hi.
Hello, how may I oblige you today?
My exams got postponed, can you please help me in changing the reservation?
Sure, I will help you with that.
Thank you.
Can I have your name please to check the status of your reservation?
I am David Green.
Ok, please wait for a minute.
Ok.
Thanks for waiting, no active reservation was found on your name in the database.
Ok, no problem. Thank you for your response.
Thank you for choosing us.