TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello, how may I help you? 
 customer: Can you help me to cancel my reservation? 
 agent: Sure, please share your good name? 
 customer: My name is Steven Brown. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Sorry, no reservation found on your given name. 
 customer: No issues, thank you for your time. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that? 
 agent: Sure, I am here to help you out. May I know your name please? 
 customer: Thank you. I am Dennis Martin. 
 agent: Wait a moment please. 
 customer: Sure. 
 agent: Dennis Martin, we haven't found any reservation under your name in our database. 
 customer: Ok, no issues. Thanks for the information. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hi,. 
 agent: Hello, How can I support you? 
 customer: I am Raymond Allen, can you be my helping hand in booking a ticket. 
 agent: Sure, Could you please share your travelling details? 
 customer: I want to travel to Fort Worth, TX-DFW from Philadelphia, PA- PHL. My journey dates are mar/31 and apr/2. I need one connection within the price limit of 1000. 
 agent: Thank you for your information. Please wait for a while I will check and get back to you. 
 customer: OK. 
 agent: Thank you for waiting. We are happy to inform you that there is a flight based on your details. The flight details are as follows airline : Southwest, Flight number : 1013, Price : 600 with one connection. 
 customer: OK, proceed with the booking. 
 agent: Ok, The ticket has been booked. 
 customer: Thank you for the service. 
 agent: Thank you for contacting us.

SOLUTION:
book