Hi.
Hello, how may I help you today?
I need to change my existing reservation owing to an emergency.
Sure, I will help you with that. Let me know your name to check your reservation?
My name is James Turner.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Thank you.
Thank you for choosing us.