Hello. I am Kimberly Collins.
 Hello, How exactly I can serve you the best today?
I want to cancel my recent reservation due to heavy rain fall. Can you please help me with that?
Sure, I will help you with that.
Thank you.
Please wait a while.
Sure.
Thank you for waiting.
OK.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Not an issue, thanks for your information.
Thank you for choosing us.