Hello, I am Matthew Roberts.
Hello, how may I provide service to you?
I had planned to attend my cousin's marriage, due to my leave has been cancelled I want to cancel my reservation.
Ok, please wait I will check the reservation on your name in the database and revert you.
Sure.
Sorry, there is no reservation found on your name.
Ok, not an issue. Thanks for your information.
Thank you for reaching us, have a nice day.