Hello. I am Emma Baker.
Hello Emma, how can I assist you today?
Due to bad weather condition in my destination, my concert had been cancelled. Can you help me in cancelling my reservation.
Sure, I can help you with that. Just wait for a while.
Sure, take your time.
Thanks for waiting and sorry to inform you Emma, there is no reservation found with your name in our records.
It's fine, not an issue.
Thank you for approaching us.