Hello.
Hello.
I am Benjamin Smith.
How can I assist you?
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
Sure, I will help you with that.
Thank you.
Benjamin Smith, I have searched the database and I couldn't  find any active reservation under your name.
Ok, not an issue. May be my brother has already cancelled my reservation on behalf of me. Thank you for providing information.
Thank you for contacting us.