Hello.
Hello, how can I assist you now?
Can you please assist me to change my existing reservation?
Sure, I am happy to help you with that.
Thank you.
Can I have your good name please to check your reservation status?
I am Thomas Lopez.
Ok, please wait a moment.
Sure.
Sorry Thomas Lopez, no reservation has found under your name to change.
Ok, no problem. Thank you for the information.
Thank you for choosing us, have a good day.