Hello.
Hello. How may I assist you?
I want to cancel my recent reservation due to an emergency. Can help you?
Sure, I can assist you with the ticket cancellation process.
Thank you.
What is your full name?
Sure, I am Donna Young.
Ok, please be on hold for a moment.
Sure.
Sorry to inform you, there is no ticket booked under your name to cancel.
Ok, no problem. Thank you for your information.
You are welcome. Thank you for reaching us.