Hello.
Hello, how may I help you?
Can you please help me with cancellation of my previous booking? My doctor suggested me to avoid travelling.
Sure, can I know your name?
My name is Katherine Scott.
Please hold on a moment.
Ok, I will be waiting for your reply.
Sorry, there is no reservation found on given name.
Oh! That's fine, thank you for checking anyways.
Thank you for reaching us.