Hi.
Hello, how may I help you?
I need to change my reservation as my plan to go for trekking got postponed. Can you help me?
Sure, please help me with your name.
I am Raymond Parker.
Thank you. Please wait for a while, let me check your reservation status in our database.
Sure, take your own time.
Sorry, I did not find any reservation under your name.
Ok fine, thanks for checking.
You are most welcome.