Hello.
Hello, how may I aid you?
I want to cancel my reservation, due to an accident.
Sure, may I know your good name please?
My name is Donna Walker.
Please wait for a moment.
Ok.
I found a reservation for you.Shall I cancel your reservation?
Yes please.
Your reservation has been cancelled successfully. Are you expecting any other help from my side?
No.
Thank you for consulting us.