Hi.
Hello, how may I assist you today?
Can you help me to cancel my reservation? Because my exam is cancelled in this week.
Sure, I will help you to cancel your reservation.
Thank you.
May I know your good name?
Sure, my name is Shirley Baker.
Please wait for a moment, while I check for the reservation.
Sure, take your time.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No issues, thank you for your quick response.
Thank you for reaching us, we hope see you again.