Hi.
Hello. How may I serve you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me?
Sure, I can help you out with that. Can you please tell me your name?
Sure, my name is Christine Edwards.
Ok, please give me a minute to check your previous ticket.
Yes, take your time.
Sorry Christine Edwards, I have not found any active reservation under your name to modify.
That's fine, I can book another ticket when I have planned. Thank you for your help in searching.
My pleasure. Thank you for choosing us.