Hi,.
Hello, how could I assist you now?
I want to change my existing reservation due to postpone of my document verification. Can you help you?
Sure, I am happy to help you best. May I know your name to check your reservation?
I am Donald Baker.
Thank you.
Ok.
We hardly tried to find your reservation but, no active reservation has been registered with us.
Ok, thank you.
Thanks for communicating with us.