Hello.
Hello. How can I assist you at this moment?
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
May I know your name for checking your reservation status?
Sure, my name is Brian Harris.
Ok, hold on a moment, I will check your reservation status.
Ok, take your time.
There is no previous reservation found on your name in our data base.
Oh! I think something went wrong due to server issue. Anyway, thank you for the information.
You are welcome.