Hello, Michelle Jones here.
Hello, Michelle. What can I do for you?
Due to sudden health problem of my Paternal Grand Father, I am bound to change my existing reservation, can you please help me?
Oh! that's so sad. I will surely help you with that. Let me check with your details.
Ok.
Sorry to inform you Michelle, there is no reservation found under your name.
Ok, no issues.
Do you want any other booking?
Thank you for the information. No, not at this moment.
Ok. Thank you for reaching us.