Hello.
Hello, do you need any help from us?
Yes, I do need you to change my previous booking.
Sure, could I have your name please?
My name is Gregory Young.
Ok, please allow me a moment.
Sure, I will.
Thank you for waiting, there is no reservation with your name in our portal to make changes further.
Oh! That's ok. Thanks for your time.
You are welcome, have a great day.