Hello.
Hello, how may I help you?
I need to cancel my existing reservation, which is done recently. Can you please help me out?
Sure, we are happy to help you. May I know your good name?
Thank you for considering my request. Myself Carol Robinson.
Sorry, there is no active reservation on your name in our data.
Sure, I will wait for your response. That's ok, no problem.
Thank you for contacting us.