Hi.
Hello, how can I help you today?
Would it be possible to cancel my reservation, which I have done with my name?
 Sure, I can cancel your reservation right now. Before that I need to know your good name please?
My name is Donna Roberts.
Ok, Please stay online, I will check the previous list and revert to you.
Ok.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
That's ok, thank you for the response.
Thanks for reaching us.