Hello.
Hello. Is there immediate assistance that you are seeking from our agency?
I got an important work, so I am unable to travel now. Can you please help me in changing the details of my previous ticket?
Sure, I can help you in that one.
Thank you for accepting my request.
May I know your name for checking your previous ticket reservation in our data base?
My name is Emma Wright.
I am happy to say that I have found your reservation and may I know your dates please?
That's great, my changed travel dates of my trip are 11/16 and 11/18.
May I know your preferable airport codes?
The airport codes that I prefer to travel are MCO and OAK.
Please allow me a moment.
Sure, take your time.
I would like to say that there is no flight for you to book a ticket to reach your destination.
It's ok, not a problem with that. Thank you for helping me in searching the flight.
It's my pleasure and have a nice day.