Hi.
Hello, how can I aid you at this moment?
Due to an emergency I want to cancel my recent reservation. Can you please help me in cancelling?
Sure, I am here to help you.
Thank you.
Could you please provide your name for checking purpose?
My name is Barbara Carter.
Sorry Barbara Carter, no reservation found on your name in our database.
OK, no problem. Thank you for the information.
Thank you for choosing us, have a nice day.