Hello, I am Stephen Brown.
Hello, how may I best support you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I can cancel your reservation right now. Please wait for a while, I will check the reservation list and revert to you.
Sure.
Sorry to notify that there is no reservation found on your name.
Ok, no problem. Thanks for your information.
Thanks for connecting us, have a nice day.