Hi. Larry Green here.
Hello. How may I aid you today?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Green, can you please wait a moment.
Ok.
Sorry Green,  there are no active reservations on your name.
That's ok, thank you for your help.
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