Hello.
Hello, what service you need from our agency?
Actually my IIT Conference is cancelled so that I want to cancel my recent reservation, can you help me?
Yes, I am here to help you.
Ok, sure.
What's your name in the previous ticket?
Ok, my name is Helen Garcia.
Sorry, no reservation found with your name to cancel.
Ok, no problem.
Thank you for connecting us.
Thank you for your information.
You are welcome.