Hello.
Hello, how may I help you today?
Due to ill health, I would like to postpone my trip. Please change my reservation.
Sure, I will help you with this. May I know your name please?
My name is George Young.
Please wait for a moment.
Ok, take your time.
Sorry Young, there is no reservation found as per your name to change your reservation.
Its ok, thank you for the information.
You are welcome.