Hello.
Hello, how can I help you today?
I want to change my existing reservation because of some personal work, can you please help me out?
Sure, I will help you in changing your reservation. Can I know your name please for checking your reservation status in our website?
Thank you, my existing reservation is on the name of Catherine Perez.
Ok, please wait for a moment. I will check and get back to you.
Sure.
Perez, I have not found any reservation under your name.
Ok, no problem. Thank you for your information.
Thank you for contacting us and have a nice day.