Hello.
Hello, how may I serve you at this moment?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name to check your reservations status?
My name is Jason Lee.
Ok, please be on hold.
Sure.
Thank you for your time, Sorry we could not find any reservation on your name.
That's fine, thank you for your service.
Thank you for choosing us.