Hi.
Hello. How can I aid you?
I need to amend my reservation due to some tornado, can you help me out?
Sure, please provide me the name to check for the status.
Myself Kathleen Garcia.
Please be on hold, I will get back to you in a minute.
Sure, I will be standby for your update.
Thank you for waiting.
My pleasure.
We hardly tried to find your reservation but no reservation has been found with your name in our reservation list.
That's ok, not an issue. I will check my emails about this concern.
Thank you for reaching us with a query.