TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Lisa Rodriguez. 
 agent: Hello Lisa Rodriguez, how can I support you? 
 customer: Due to heavy rain, I want to cancel my reservation. Can you help me? 
 agent: Sure, we will help you. Please wait for a minute. 
 customer: Sure. 
 agent: Thanks for your time, no reservation was found based on your name. 
 customer: No issue, Thank you. 
 agent: Thanks for opting our service.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: I am Mary Brown. 
 agent: How may I assist you? 
 customer: I would like to visit Oakland California temple on Aug 17. Can you help me in booking a flight ticket? 
 agent: Sure, I will help you. May I know your source airport code please? 
 customer: My take off airport code is IAH. 
 agent: Do you have any plans on your return journey? 
 customer: Yes, I intend to return on Aug 19. 
 agent: Do you have any specifications? 
 customer: There should be a lay by in between my journey. 
 agent: Mary Brown, no flights has been found on your planned travel dates. 
 customer: Ok, I will check with another agency. Thank you for the information. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I am Andrew Thompson. Can you please book a flight ticket from LGA to LAX? 
 agent: Ok, please provide your journey dates too. 
 customer: Sure, I need to travel on dates of 12/06 and 12/08. 
 agent: Please wait a moment, I will revert you back with the proper information. 
 customer: Sure, take your time. 
 agent: There is a connecting flight-1012 on UA airlines, would you like me to proceed? 
 customer: That is fine, please proceed with booking. 
 agent: Your ticket has been done with your criteria. 
 customer: Thank you for your help. 
 agent: Thanks for choosing us.

SOLUTION:
book