Hi.
Hello, How exactly I can serve you the best today?
 I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
Sure, I will help you with that.
Thank you.
May I know your name to check your details in our database?
Sure, I am Frank Gonzalez.
Please wait a while.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thanks for the information.
Thank you for reaching us.