Hello.
Hello, how may I serve you today?
I need to cancel my reservation due to some changes which are made by my brother.. Can you please help me in cancellation?
Sure, we are here to help you. May I know your good name please?
Christine Young here.
Please wait a minute.
Sure.
Sorry, there is no active reservation on your name to cancel.
Not a problem, thank you for searching my ticket.
Thank you for choosing us.