Hi. I am Samantha Lewis.
Hello, how may I help you Samantha?
As my interview is postponed, I want to change my existing reservation. Can you help me?
Ok, let me check with your previous reservation status.
Sure.
Samantha Lewis, I could not find any reservation under your name. Sorry for the inconvenience by our agency.
No issue, thank you for checking.
Thank you for using our services.