Hello.
Hello. How may I help you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing my reservation?
Sure, please wait a minute.
Sure.
May I know your name?
Myself Gary Scott.
Sorry, there is no active reservation found under your name.
It's ok, thank you for your help.
Most welcome.