Hi. I am Jonathan Johnson.
Please let me know, how can I support you today?
 I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me.
Sure, we are happy to help to you.
Thank you.
Please stay online.
Ok.
Sorry to say that, there is no active reservation found on your name.
That's Fine. Thank you.
Thank you for communicating with us.