Hello, I am Kimberly Hall.
Hello, how can I serve you?
I made reservation earlier to attend for a press conference, due to some issues the conference has been postponed. Can you help me to change my recent reservation?
Sure, please wait a moment I will check and let you know.
Sure.
Thank you for waiting. Sorry, we did not found any reservation on your name.
Ok, no issue. Thanks for your help.
Thank you for reaching us.