Hi.
Hello, how may I help you?
As my exam got cancelled, can you help me to cancel my recent reservation?
Sue, I will help you. Can you please tell me your name?
Sure, my name is Catherine Mitchell.
Ok, please wait for a while.
Ok.
Sorry, there is no reservation with your name.
That's ok, thank you for the information.
Thank you for reaching us, have a great day.