Hello.
Hello. How may I aid you today?
I want to change my existing reservation, can you please help me with this?
Sure, I will help you with that. Can I know your name to check your previous reservation?
I am Deborah Perez.
Please be on hold to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our reservation list.
Ok, no problem. Thank you for your information.
Thank you for approaching us, hope you have a great day.