Hello. I am Mark Jones.
Hello, how may I assist you today?
As my holiday trip has been postponed, I want to cancel my reservation. Can you please help me?
Sure, I will help you with cancellation.
Thank you.
Please wait for a moment, while I search for the reservation on your name.
Sure.
Thank you for waiting, sorry there is no reservation found on your name.
No problem. Thank you.
Thank you for visiting us, we hope see you again.