Hello.
Hello. What type of help that you are expecting from our travel agency?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Yes, I am glad to help you with the ticket cancellation process.  May I know your name please?
My name is Katherine Johnson.
Ok, please be on hold for a minute.
Sure.
Sorry to inform you, there is no active reservation found with your name to cancel.
Ok, not an issue. Thank you for providing information.
You are welcome. Thank you for opting us.