Hello. I am Melissa Nelson.
Hello, how may I assist you?
I am planning for a trip with my friend's, but due to an emergency work it has been postponed.So I would like to cancel my recent flight ticket. Could you please help me with cancellation?
Ok, please wait I will revert you.
Sure.
Sorry to inform you that no reservation was found on your name.
Ok, no problem at all. Thank you for your valuable information.
 Thank you for availing us.