Hello,. I am Anna Thomas.
Hello, how can I amend you?
My trip with friends has been cancelled due to weather conditions. Will you be my helping hand in cancelling my ticket?
Sure, we are here to assist you. Please be on hold.
Thank you. Sure.
Sorry, there is no reservation found with your name.
Ok, Thank you for sharing the information.
Thanks for opting us, we hope to serve you again.