Hello.
Hello. How may I assist you?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Ryan Scott.
Wait a moment please.
Sure, take your time.
Ryan Scott, we haven't found any reservation under your name in our database.
That's ok, thank you for your information.
Thank you for choosing us.