Hi.
Hello,. How best can I give you the assistance?
Actually I prefer only business class flight ticket unfortunately my friend booked a ticket under economy class so, I want to modify my reservation for a business class. Can you be my assistance in this?
Sure, I will help you with that.
Ok, thank you.
To modify your reservation, we need your name. Can you provide it?
Sure, my name is Frank Hall.
Thanks for the name, please be patience.
OK.
Thanks for being patient. Sorry Frank Hall, we did not find any active reservation on your name to change it.
Ok, no problem. Thanks for the information.
Thank you for choosing us in modifying your reservation.