Hello.
Hello, how may I help you?
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, please can I know your name?
Sure, my name is Mark Jones.
Ok, please wait a minute. I will get back to you.
Sure, take your own time.
Sorry Mark, there is no active reservation found under your name in our database.
It's ok, thank you for your help.
Most welcome.