Hello. I am Raymond Thompson.
Hello, how may I abet you?
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Could you please help me in cancellation?
Sure, I am here to help you.
Thank you.
Please stand by.
Sure.
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
No problem, thank you for your information.
Thank you for availing us.