Hi.
Hello, how may I help you?
I need to cancel my ticket due to my health issue, can you help me?
Sure, I am willing to help you for this. May I know your name please?
I am Pamela Baker.
Just a moment, let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
That's ok. Thank you for your service.
Thank you very much for approaching our agency.