Hello.
Hello. Do you need any help from my side?
Can you please help me with booking a flight ticket from OAK to MSP?
Sure, may I know your travelling dates?
My travel dates are from Jan 16 to Jan 18.
On whose name that I have to book the flight ticket?
You can book this ticket  in the name of Carol Young.
Is there any connection preference?
Yes, I need a flight with single connection.
Sorry, I am unable to find a single connection flight on your journey dates to book the ticket.
Ok, no problem. Thank you for the information.
You are most welcome and have a nice day.