Hi,.
Hello,. How may I help you today?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me?
Sure, please be on hold.
Ok.
May I know your name please?
My name is Gregory Harris.
Thank you for your time.
Ok.
Sorry, we found no reservation on your given name.
It's ok, no issues. Thanks for your prompt response.
Thank you for reaching us.