Hello.
Hello, how may I serve you?
I have to change my existing reservation because of my health issues. Can you please help me out?
Sure, I will help you with the change of flight reservation.
Thank you.
May I know your name please?
Sure, my name is Eric Taylor.
Ok, please wait for a moment.
Sure.
Sorry, Eric I could not find any flight reservation on your name.
Ok, no problem.
Thank you.