Hello, I am Gregory Scott.
Hello, how may I aid you?
I want to cancel my ticket due to an emergency. Can you aid me?
Sure, I am glad to help you out. Please allow me a moment to check the reservation status on your name in our database.
Thank you, I am obliged. Take your time.
Sorry Gregory Scott, there is no reservation on your name in our data base.
No issues. Thank you for checking.
Thank you for reaching us.