Hello.
Hello, how may I assist you?
Helen Taylor here.
Glad to meet you Helen.
I want to cancel my reservation, due to heavy rains.Can you please help me?
Sure, hold on for a moment. Let me check.
Ok.
Sorry to inform you Helen, there are no flights reserved on your name.
That's ok, thank you for the help.
It's my job Helen. Thank you for reaching us.
Welcome.
Have a good day.