Hello.
Hello. How can I assist you today?
I want to change my existing reservation, because I have another important work on that day, can you help me?
Sure, I am ready to help you with changing your reservation.
Thanks.
May I know your good name for checking your previous reservation status?
Sure, my name is Anthony Nelson.
Ok, please wait a minute let me check for previous reservation status.
Ok.
Thank you for waiting. Sorry Nelson, I did not came across your name in the reservation list.
It's ok no problem, may be I am not booked ticket properly at that time.
Yes, may be.
Thank you for your information.
Most welcome. Thank you for reaching us.