Hello. I am Sandra Green.
Hello, how may I aid you today from my end?
I want to change my change my existing reservation due to postpone of my event. Could you please help me?
Sure, I am here to help you out. Please allow me a moment.
Sure.
Sorry  Sandra Green, there is no reservation on your name in our database.
No worries, thank you for the information.
Thank you for reaching us.