Hello.
Hello, how can I guide you today?
I am Emma Baker.
Welcome to our flight booking agency.
I would like to change my reservation as I am leaving for family trip, can you please help me out?
Can you please hold on for a moment.
Sure.
Sorry to tell you, there is no reservation found by your name.
Ok no problem, thank you for your services.
Thank you for choosing our services. Have a nice day.