Hello, I am Benjamin Hill.
Hello, how may I help you today?
Due to bad weather, the match has been abonded. Can you please help me out in cancelling my recent reservation?
Sure, please hold a moment, let me check your reservation with us and let you know.
OK.
Thanks for your valuable time, sorry, unfortunately no reservation found on your name.
OK, no problem. Thank you for the help.
Thanks for you interest, have a good day.