Hello. My name is Micheal Martinez.
Hello Micheal. How can I be a help for you?
I want to cancel my reservation due to medical emergency, could you help me out?
Sure, please hold on for a moment so that I can check the status of your existing reservation.
Sure, take your time.
Sorry, I could not find any flight ticket booked with your name.
That's ok, anyway's I wanted to cancel the reservation. Thank you for your time.
Thank you, have a nice day.