Hi.
Hello. How can I assist you?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I am happy to help you. I will check your reservation status and let you know. May I know your name?
Sure, my name is Ashley Harris.
Harris, I did not find any reservation under your name in our database.
That's ok, thank you.
You are most welcome and thank you very much for choosing us.