Hello.
Hello.
I am Cynthia Taylor.
How can I help you right now?
I have reserved a ticket earlier to enjoy my holidays  with my friends but suddenly my trip got cancelled. So please help me with cancelling my reservation.
Sure, I will help you with that one.
Thank you.
Please give me a moment to check it.
Sure,  I will wait for your response.
There is no reservation obtained based on my search in my portal to cancel the ticket.
It's ok fine. I will check my mail once again about confirmation of my ticket. Anyway, thank you for your valuable time.
You are most welcome and have a nice day, thank you for consulting us.