Hello.
Hello.
Charles Brown here.
Charles Brown, how may I assist you with today?
 Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Yes, I will help you. Please allow me a minute while I check for your ticket details.
Ok.
Thanks for your time. I notice that there is no active booking on your name.
That's ok, thank you for checking about my request.
Thank you for reaching us. Have a great day.