Hello.
Hello, how may I render you today?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, we are here to help you. May I know your good name?
My name is Thomas Scott.
Ok, please wait for a minute.
Sure, take your time.
Thanks for waiting, there is no active reservation found on your name to cancel your reservation.
That's ok, thank you for your information.
Thank you for choosing us.