Hi.
Hello.
I am Susan Thompson.
How may I serve you today?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
Sure, please wait for few minutes.
Ok.
We found a reservation on your name, can I proceed with cancellation?
Yes, please.
Your recent reservation was cancelled successfully.
Thank you for the help.
Than you for reaching us.