Hello.
Hello, how may I assist you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, may I know your good name please?
My reservation was done under the name Karen Perez.
Please wait for a moment.
Sure, take your time.
Sorry, there is no reservation found on your name in our database to change.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.