Hi.
Hello. How can I assist you at this moment?
I am Katherine Thompson. Can you help me changing my recent reservation, as my exam is postponed?
Sure Katherine, I am happy to help you with that.
Ok.
Please wait a moment to check your reservation status.
Sure.
Sorry Katherine Thompson, no reservation has found under your name to change.
That's ok, thank you.
Thank you for choosing us, have a good day.