Hello.
Hello. How may I help you today?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Ok, I am glad to help you with that.
Thank you.
Can I know your name?
My name is Richard Thomas.
Ok, wait for a minute.
Sure, I will wait for your information.
Sorry to say that, there is no active reservation found on your name in our records.
That's ok, thank you for checking.
Thank you for consulting us.