Hello.
Hello, how may I help you?
Due to heavy rainfall in my destination place, so I would like to cancel my reservation.
May I know your name, please?
Sure, you can check my reservation on the name of Stephanie Carter.
Ok, please wait for a moment.
Sure.
Sorry, we could not find any reservation in database on your name.
Not an issue. Thanks for your support.
Thank you for contacting us.