Hi.
Hello, how may I help you today?
Earlier I made a reservation to meet my friend but due to some urgency he is going another place, so I want to change my reservation. Can you help me with that?
Sure, I would be happy to help you.
Thank you.
May I know your good name please?
My name is Anna Garcia.
Ok, please wait for a minute.
Ok.
Thanks for waiting. Sorry, there is no reservation found with your name.
Not an issue, thank you for the information.
Thank you for reaching us, have a good day.