Hello.
Hello, how may I assist you today?
My name is James Thomas. I already have an reservation to attend at my meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation. Can you help me to change it?
Sure, I will help you. Please wait for a minute.
Sure.
There is no reservation found on your given name.
That's Ok, thanks for your help.
Thank you for opting our agency.