Hello.
Hello, how can I aid you?
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, may I know your name to check for the status?
Myself Dennis Anderson.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to cancel it.
It's ok, thank you so much for searching.
Thank you for reaching us.