Hello.
Hello, how may I aid you?
I would like to change my reservation as my exams got postponed, can you please help me with that?
Sure, please provide your name.
Jennifer Baker here.
Please wait for a while. Let me check your ticket status.
Sure, I will wait for your response.
Sorry Jennifer Baker, no reservation is available by your name.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.