Hi.
Hello, Please inform me, How may I assist you the day?
Ok, can you please help me in changing my recent reservation?
Sure, I can change your reservation right now.
Ok.
Before that I need to know your good name please?
Myself Charles Lewis.
Just give me a moment please.
Ok.
Sorry to say that there is no active reservation found on your name.
Ok, fine thank you for checking.
Thanks for consulting us, have a good day.