HI.
Hello. How may I aid you today?
As my exam got postponed, I want to change my existing reservation. Can you help me out?
Sure, I will help you with that, please hold on for a moment to check your reservation status.
Ok.
May I know your name please?
Sure, my name is Daniel Taylor.
Daniel, I did not find any active reservation with your name in my database.
That's ok, thank you for the information.
Thank you for reaching us.