Hello.
Hello. How can I help you at this moment?
I want to change my reservation due to postponed of my exam, so please help me.
Sure, I am here to help you. Can you please provide your name to check your reservation status?
Sure, I am Gary Walker.
Wait a moment please.
Sure.
Gary Walker, I have searched your reservation in our database and I couldn't find any active reservation under your name.
Not an issue, thank you.
Thank you for utilising our service.