Hello.
Hello, how may I aid you for today?
I am Mary Gonzalez. By mistake, I have booked my ticket with wrong destination. Can you cancel my tickets?
Sure, I will help you with that Mary.
Thank you.
I regret to say this Mary, there are no active reservation with your name in our data base.
That's fine, not a problem. Thank you for checking.
You are welcome, thank you for reaching out here. Hope you have a nice day ahead.