Hi. I am not feeling well to travel as I am fallen sick.
Hello, may I know your name?
I am Catherine Taylor. So, I want to cancel my recent reservation. Can you help me out?
Sure, please wait I will check the reservation on your name and get back to you.
OK.
Sorry, there is no reservation found on your name.
Ok, that's not at all a problem. Thanks for the information.
Thank you for reaching us.