Hello.
Hello, how may I serve you today?
I want to change my existing reservation, can you please help me with this?
Sure, I can change your reservation right now. Before that I need to know your good name please?
I am Elizabeth Brown.
Please wait a minute.
Sure.
Sorry, there is no active reservation on your name to change.
Ok, no problem. Thank you for your information.
Thank you for availing us.