Hi.
Hello. How may I help you today?
Owing to an emergency, I want to change my existing reservation.
Sure, I'll try to help you in changing an existing reservation. I need some basic information to check your ticket details, can you please tell me your full name?
Sure, Kimberly Hall here.
Ok, please wait a minute I will get back to you with the present status.
Sure.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no issues.
Thank you for approaching us.