Hello.
Hello, how may I help you?
Owning to an emergency, I want to cancel my recent reservation.
Sure, we do deal with cancelling of reservations.
Thank you.
To proceed further may I have your name please?
My name is Betty Baker.
Please wait for a moment Betty. I will check with your details and get back to you.
Sure, take your time.
Thanks for waiting patiently.
Ok.
I regret to inform you that there is no flight available with your name.
No problem, I will check with another flight.
Thanks for approaching us.