Hello.
Hello, how can I help you today?
I already book a reservation but due to some reason I want to postponed my trip dates. Can you change my reservation?
Sure, I will help you with that.
Thank you.
May I know your good name please to proceed further?
My name is Linda Robinson.
Please give me a minute, I will check with the status and get back to you.
Ok, I will wait for your reply.
Thanks for being patient, there is no active reservation found on your name to change.
Ok, thank you for the information.
Thanks for approaching us, have a nice day.