Hello.
Hello. How may I assist you at this moment?
I am Michael Martin.
Nice meeting you Martin.
Thanks, I want to cancel my flight ticket, can you please help me with that?
Sure, I will help you with that.
Thank you.
Please wait a moment.
Ok.
We regret to inform you that, there is no reservation with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for approaching us, have a great day.