Hello.
Hello. How can I assist you today?
Due to change in my plans to visit Dallas, can you please help me by changing the existing reservation?
Sure, may I know your name to check for the previous reservation?
My previous reservation has done with name Kenneth Lopez.
Please allow me a moment to check for the previous reservation.
Sure, take your own time.
Kenneth, there is no reservation found under your name.
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
Thank you for contacting us.