Hello.
Hello. How can I aid you?
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me?
Sure, We are here to help you. May I know your name?
My name is Gregory Carter.
Give me a minute.
Sure.
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.
Ok, no problem. Thank you.
Thank you for reaching us.