Hello.
Hello, how may I help you?
I am Katherine Jones. Owning to an emergency, I want to cancel my recent reservation. Can you please help me with this?
Sure, I am happy to help you. Please wait, I will check your reservation status and get back to you.
Sure.
Sorry Katherine Jones, I did not find any reservation under your name in our database.
Ok, not an issue. Thank you for the information.
You are most welcome and thank you for contacting us.