Hi.
Hello. How may I assist you at this moment?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you with that. Can I know your name to check your previous reservation?
Myself David Brown.
Please wait a moment to check.
Sure.
We regret to inform you that there is no reservation found on your name in our records.
No problem, thanks for checking.
Thank you for reaching us, hope you have a great day.