Hello, I am Thomas Parker.
Hello, how could I assist you?
Due to bad weather, match has been abonded. Can you please help me out in cancelling my recent reservation?
Sure, I here to help you. Please hold on a moment to check with your previous reservation status.
OK.
Thank you for your time. We regret that, there is no recent reservation found with your name in our records.
OK, no problem. Thank you for the information.
Thank you for approaching us for the cancellation.