Hi.
Hello, how may I help you today?
I have to change my existing reservation, can you please help me?
Sure, we are perky to help you.
Thank you.
May I know your good name?
Sure, my name is Stephen Lee here.
Please be on hold.
Sure, I will wait.
There is no reservation found on your name in our database to change it.
Ok, not an issue.Thank you for your information.
Thank you.