TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. I am Dennis Campbell. 
 agent: Hello, how can I help you today? 
 customer: I am planning to attend music concert at OAK, can you please help me with booking a flight ticket from EWR? 
 agent: Sure, may I know your planned travel dates? 
 customer: Sure, I would like to take off on Feb 22 and return on Feb 24. 
 agent: Is there any class preference for you? 
 customer: No, but I would like to return during evening time. 
 agent: Do you have any other specifications? 
 customer: I need a flight with 1 connection. 
 agent: Sorry to say that, no flights were found with your given details. 
 customer: Ok, no issues. Thank you for checking. 
 agent: Thank you for reaching us. 
 customer: You are welcome.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello. How may I render you at this moment? 
 customer: Can you please help me with cancelling my recent reservation? 
 agent: Sure, may I know your good name please? 
 customer: My name is Gregory Jackson. 
 agent: OK, please wait for few minutes. 
 customer: Ok. 
 agent: There is no recent reservation found on your name in our records. 
 customer: That's ok, thank you. 
 agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hello, I am Anna Evans. 
 agent: Hello,. How may I help you? 
 customer: Me and my friend are planning to attend for Innovation Festival to learn new things, can you help me for booking a plane under the price limit of 500? 
 agent: In order to book ticket, please provide your journey schedule? 
 customer: My journey dates are from 02/19 to 02/21. 
 agent: Please provide your journey codes? 
 customer: Sure, I am heading from GA - ATL to MI - DTW. 
 agent: Ticket can be booked with airline UA, price 100. Flight number 1010, connections 1. Shall I proceed booking ticket? 
 customer: Ok, you can proceed for booking. 
 agent: Ticket is booked. 
 customer: Thanks for your assistance. 
 agent: Thanks.

SOLUTION:
book