Hello, I am Samantha Lewis.
Hello, How may I help you?
Due to sudden demise of my grand mother, I want cancel my recent reservation. Can you help me with that?
Ok. Please give me moment. I will check and let you know the details.
Sure.
Sorry to say that we did not found any reservation on your name.
Ok, no worries. Thanks for providing information.
Thank you for contacting us.