Hi.
How can I help you now?
Owing to an emergency I want to cancel my reservation can you help me?
Sure, I will help you with that. May I know your name please?
Myself Carolyn Wilson.
Ok, please wait for a while.
Sure, I will wait for your response.
Sorry Carolyn, there is no reservation found on your name.
No problem, thanks for checking.
Thank you for approaching us, have a nice day.