Hi. I am Mark Evans.
Hello. How may I help you?
Can you help me cancelling my recent reservation, because the climate is not good to travel?
Sure, I will assist you.
Thank you.
Please wait a moment.
Ok, I will wait for your reply.
Sorry for the inconvenience, there is no reservation found on your name.
Oh! It's ok, no problem. Thank you for your services.
May I know your name?