Hello.
Hello, how may I assist you?
I want to change my existing reservation, as my health is not good. Can you please help me out with it?
Sure, we are happy to help you. Can I have your good name?
Thank you for the response. Previous reservation was done under the name of Anna Perez.
Sorry, we did not find any active reservation on your name in our records.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.