Hello.
Hello. How may I assist you today?
I want to change my reservation, due to some health problems I am unable to travel those dates, can you please change my reservation?
Sure, I will help you with that.
Thanks.
Can you please provide your name to check your previous reservation?
Sure, my name is Susan Taylor.
Sorry to inform you that, there is no reservation found with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for reaching us, have a great day.