Hello.
Hello, how can I assist you?
I want to cancel my reservation due to Sandstorms at my destination place, so please help me to cancel.
Sure, may I know your name to check your details in our database?
Sure, my name is Sandra Hill.
Ok, please wait a moment. I will check and get back to you.
Sure.
Sorry to say you that there is no reservation found on the name Sandra Hill.
No problem, thanks for your service.
Thank you for contacting us.