Hi.
Hello. How may I assist you?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, I will help you.
Thank you.
May I know your name?
I am Kimberly Nelson.
Just a minute.
Sure.
Thank you for waiting. I did not find any reservation on your name to cancel.
No problem, thank you for the information.
Thank you for availing us.