Hello, my name is Joseph Lee.
Hello, How may I serve you today?
Actually I made a reservation to go for a trip with my friends, but heavy work load in office I want to cancel my reservation.
Ok. I will help you for sure.
Ok.
Please hold on for a while, I will get back to you.
Sure.
Thanks for your time. But no reservation was found on your name.
Not a problem. Thank you for guiding me.
Ok, Thank you for opting us.