Hello.
Hello. How may I assist you?
I need to cancel my reservation which I have done to submit my report but suddenly I became sick so please help me with cancelling my reservation.
So sad to hear, I will help you. May I know your name please?
Sure, please check the reservation status with the name of Shirley Jones.
Jones, no reservation has been found on your name in our database.
Oh! It might be already cancelled. Thank you for your time.
Thank you for approaching us.