Hi.
Hello,. How can I assist you?
I need to change my existing reservation for a direct flight so, please assist me in this.
Sure, may I know your name please?
Ruth Mitchell is my name.
Please standby, I will check in the reservation list and get back to you with the current status.
OK.
Sorry Ruth Mitchell, there is no active reservation on your specified name.
Then no problem, leave it. Thank you for the information.
Thanks for approaching us.