Hello.
 Hello, How exactly I can serve you the best today?
My name is Dorothy Smith and I want cancel my recent reservation. Can you please help me?
Sure, I will help you with that.
Thank you.
Please wait a moment.
Ok, take your time.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, thank you for the information.
Thank you for reaching us.