Hello.
Hello, how may I provide assistance to you?
Owing to an emergency, I need to cancel my existing reservation. Can you please cancel it?
Sure, we are here to help you.
Thank you.
May I know your good name please?
I am Melissa Green.
Please wait a moment.
Sure.
We found a reservation on your name, shall I proceed to cancellation?
Please, cancel it.
Your ticket has been cancelled.
Thank you for your help.
Thank you for opting us.