Hello.
Hello. How can I assist you today?
I would like to change my reservation because, I have changed my mind on my holiday location. Can I expect help from you?
Sure, I can help you with that. May I know your name to check for the previous reservation?
My name is Samantha Roberts.
Please allow me a moment to check for the details. Samantha, I see that there is no reservation found under your name.
Sure. That's sad to know. Anyway, thanks for checking.
Sorry for the inconvenience occured. Thank you for contacting us.