Hi.
Hello, how may I serve you at this moment?
My holiday trip got cancelled, can you please help me in cancelling my reservation?
Sure, I will help you. Please send your travelling dates. OK, first I will check the reservation status.
Ok.
May I know your name?
I am Amy Brown.
Sorry, there is no reservation found on your name.
Ok, no problem.
You are welcome, have a nice day.