Hello.
Hello, do you need any help from us?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, could I have your name please?
My name is Anna Martin.
Ok, please allow me a moment.
Ok, take your time.
Sorry, there is no reservation with your name in our portal to cancel further.
It's ok, thank you for the information.
You are welcome, have a great day.