Hello. I am Nancy Nelson.
Hello, how can I render you today?
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me out?
Sure, we are glad to help you change it. Please wait for a moment.
Thank you. Sure.
Thanks for waiting, there was no reservation found on your name.
OK, not an issue. Thank you for helping us.
Thank you for opting us.