Hello.
Hello.
I am Paul Phillips.
How can I help you today?
Due to my health problem I want to cancel my reservation, can you please help me that?
Sure, we can help you with it.
Thank you.
Please wait for a minute.
Ok, I will wait for your information.
Thank you for waiting, currently there is no reservation found on your name.
Ok, no problem, may be my friends was reserved wrongly.
Thank you for contacting us, have a nice day.