Hi.
Hello. How can I help you today?
I want to cancel my recent reservation due to an emergency, can you please help me?
Sure, I am here to help you with that, can I know your good name to proceed further?
Sure, my name is Joseph Hall here.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue.Thank you for your information.
Thank you for opting us.