Hi.
Hello, how can I aid you today?
Actually, I need to cancel my recent reservation due to serious health issue, can you please help me out?
Sure, I will help you to cancel your reservation. May I know your name please?
Sure, my name is Catherine Wilson here.
Please wait for a moment.
Sure, I will wait.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, thank you for your information.
Thank you for reaching us, we hope see you again.