Hello.
Hello, how may I assist you for today?
I have planned and reserved a flight ticket for round trip due to some health issues I can not  start my journey.So can you please help me in cancellation of my ticket?
Sure, could you please provide your name to check the details of your reservation?
I have reserved my ticket in the name of Gray Campbell.
Ok, please wait a moment.
Ok.
Sorry to say, no details were found in my database regarding your reservation.
Ok, fine thank you for your information.
Thank you for contacting us. Have a nice day.