Hello, Jessica Young here.
Hello Jessica, how can I assist you?
In my hospital there is an urgent surgery, so, I would like to cancel my reservation, can you do it for me?
Sorry to inform you, there is no reservation found with your name. It seems your reservation has already been cancelled.
Ok, I think my ticket is not reserved properly while I am booking.
Yes, may be.
Anyways, thank you for quick response.
Most welcome.