Hello,.
Hello, how may I help you now?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?
Sure, I will assist you.
Thank you.
May I know your name please?
Brian Wright, is my name.
Please be on hold. Sorry, we did not find any reservation in your name.
Ok, not a problem.
Thank you for reaching us.