Hello, I am Shirley Lewis.
Hello, how may I help you today?
As my manager did not approve my leave, I would like to change my recent reservation. Can you aid me with this?
Sure, we are here to help you.
Thank you.
Please wait a minute.
Sure, take your time.
Sorry to say that there is no active reservation on your name to change.
That's ok, thank you for checking.
Thank you for reaching us.