Hello.
Hello, how can I help you?
Due to heavy rains, I would like to change my existing reservation. Please help me out.
Sure, may I know your name please to check the reservation status?
Sure, my name is Samantha Mitchell.
Samantha, please wait for a minute.
Sure, take your time.
Samantha, there is no reservation found with your details.
Ok, no problem. Thank you for your information.
Thank you for contacting us, have a good day.