Hello.
Hello, how may I assist you?
Please try to cancel my ticket which I have reserved previously, due to an emergency I am not able to travel.
Sure, may I know your name please?
My name is Ronald King.
Ok, hold on for a moment please. Let me check.
Sure.
I found a reservation on your name, shall I proceed to cancel this ticket?
Sure, please cancel it, when can I expect my refund.
Your ticket has been canceled. Your money will be refund in 2 working days.
Thank you for your service.
Thank you for reaching us. Have a good day.