Hi.
Hello. What help do you need from our agency?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I will help you in cancelling the ticket reservation. Could you please tell me your name to check the ticket status?
Check under the name Patrick Martin.
Ok, please give me a minute.
Sure.
Sorry to inform you, there is no reservation found with your name to cancel the ticket.
That's ok, thank you.
You are welcome. Thank you for approaching us.