In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I need to cancel my recent reservation, can you please hep me? 
 agent: Sure, can I know your name? 
 customer: Myself Ronald Jackson. 
 agent: Ok, please hold on a moment. 
 customer: Sure. 
 agent: Sorry, there is no reservation found on given name. 
 customer: That' ok, thank you for searching my details. 
 agent: Thank you for reaching us.
no_reservation