Hello.
Hello.
I am Dennis Thompson.
How can I aid you Dennis?
I am willing to cancel my recent ticket because my trip got cancelled. Can you help me?
Sure, I will help you.
Thank you.
Please give me a moment.
Sure, take your own time.
Sorry Dennis,  I haven't found your previous reservation in our portal to cancel.
It's ok, thank you for checking.
Welcome, have a nice day.