Hi.
Hello, how may I support you today?
Can you please help me in cancelling my reservation?
Sure, can I know your name?
I am Shirley Clark.
Ok, please wait. I will check the reservation on your name and get back to you.
Ok.
We found a reservation on your name, shall I proceed to cancel?
Yes, please proceed.
Your reservation has been cancelled.
Thank you.
Thank you for choosing us.