Hello.
Hello, how may I aid you?
I would like to cancel my recent reservation because my health condition was not good, can you help me?
Sure, I am here to help you.
Thank you.
May I know your name to proceed further?
I am Elizabeth Martin.
Please wait for a while, I will check the reservation on your name and get back to you.
Sure.
Thank you for your time, No reservation was found on your good name.
No problem, thank you for the information.
Thank you for choosing us.