Hi.
Hello.
I am Patricia Smith.
How may I aid you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you out.
Thank you.
Wait a moment please.
Sure.
Patricia Smith, we regret to inform you that there is no reservation found on your name in our records.
Ok, no issues.
Thank you for choosing us.