Hi.
Hello. How may I help you now?
Owing to an emergency my friends cancelled the adventure trip.
Ok.
So, I would like to cancel my ticket. Can you help me in this?
Sure, I will help you.
Thank you.
Your good name please?
I am Amanda Hill.
Please, wait a minute, I will search a reservation on your name.
Sure.
Thanks for waiting, there is no reservation found on your name.
Ok, Thank you for the quick response.
Thank you for reaching us, have a great day.