Hello.
Hello. How can I aid you today?
Can you please cancel my reservation, due to sudden demise of my Grandfather?
Sure, can I know your name please?
My name is Donna Thomas.
Please wait for a while.
Sure.
We are glad to inform you that there is a reservation found with your given name and it has been cancelled successfully.
Ok, thank you for cancelling my reservation.
Thank you for choosing us.