Hi.
Hello. How can I help you?
Owing for an emergency, I have to cancel my reservation. Can you please help me out?
Sure, I will help you. May I know your name please to check your reservation status?
My name is Carol Mitchell.
Please wait a moment.
Sure.
Carol, no reservation has been found on your name in our database.
Not an issue, anyway thank you for the information.
Thank you for approaching us.