Hello.
Hello, how may I help you?
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
Sure, may I know your name please?
Thank you. Myself Jessica Garcia.
Please wait for a while.
Sure, I will wait for your response.
Sorry, there is no active reservation found with your name in our records.
That's ok, no problem. Anyway thank you for checking out.
Most welcome.