HI.
Hello, how can I amend you today?
I would like to cancel my recent reservation due to the ongoing tornado at my destination. Could you help me in this?
Sure, may I know your name please?
I am Stephanie Rodriguez.
OK, please wait for a moment.
Sure.
Thanks for waiting.
It's ok.
There is no reservation found with your given details.
Not a problem. Thank you.
Thank you for choosing us.