instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello. 
 customer: My name is Michelle Allen. 
 agent: How may I help you today? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me in cancel reservation? 
 agent: Sure, please wait for a moment. 
 customer: Sure. 
 agent: Sorry, there is no reservation found basis on your details. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for reaching us.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello. 
 customer: I am Ashley smith. 
 agent: How can I help you from flight booking agency? 
 customer: I am planning to go for bussiness trip to Minneapolis. Can you please book me a flight ticket? 
 agent: Sure, can you please share your travelling airport codes? 
 customer: My travelling departure and arrival airport codes from SEA to MSP. 
 agent: May I know your preferable journey dates to proceed further? 
 customer: My travellling dates are 03/19 and 03/21. 
 agent: Wait a moment please, let me check the flights availability on this route. 
 customer: Ok. 
 agent: AA airlines is providing the service on this route with 1 connection limit, shall I book your ticket? 
 customer: Sure, you can book the ticket for this flight. 
 agent: Ashley smith, your ticket is confirmed successfully with flight number 1018. 
 customer: Thank you for your valuable services. 
 agent: Thank you for choosing our services, have a safe journey. 
 customer: Most welcome.
answer:
book


question:
customer: Hi, I am Michael Nelson. 
 agent: Hello,. How can I amend you today? 
 customer: I would like to attend for prayers in Old North Church at Boston, BOS. Can you please help me with booking a flight ticket from LGA? 
 agent: Sure, we are here to aid you. Kindly assign your preferred dates of travelling? 
 customer: Travelling dates are 02/10 and 02/12. 
 agent: Do you have any other specifications? 
 customer: I need a halt in between the journey. 
 agent: Thanks for your details. We found a plane 1001 of AA airline with a connecting flight with the fare of 100. Shall I proceed? 
 customer: You can proceed with booking. 
 agent: Reservation is done with your name Michael Nelson. 
 customer: Thanks for the help. 
 agent: Thank you for availing us, have a blissful day.
answer:
book