Hello, I am Brenda Scott.
Hello, how may I oblige you?
Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation. Can you please help me with this?
Sure, we are glad to help you in cancellation.
Thank you.
Can you please wait for a moment, I will check with your reservation.
Sure.
Sorry to inform you that, there is no reservation found with your name in our records.
Ok, Thank you for providing information.
Thank you for choosing us. Have a good day.