Hello.
Hello. How can I help you at this moment?
I want to change my existing reservation due to bad health issues.
Sure, we are here to help you with this.
Thank you.
May I know your name please?
I am Anna Clark.
Please hold for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no active reservation found with your name in our database to change it.
Ok, no issues. Thank you for your service.
Thank you for reaching us, have a great day.