Hello.
Hello. How can I help you?
I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
May I know your name please?
Thank you for accepting my request.
Sorry to say, there is no reservation on your name in our database.
Please recheck the reservation under the name of Carolyn Edwards.
Sure, please wait a while.
Ok, I will wait for your response.
I have rechecked and found that, there is no reservation on your name.
Not an issue with this one, anyway thank you for the information.
Thank you for opting us.