Hello.
Hello. How can I assist you at this moment?
I am Robert Moore. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
Sure Robert Moore, I am happy to help you with that.
Thanks.
Please wait a moment to check your reservation status.
Sure, I will wait.
Sorry Robert Moore, no reservation has found under your name to change.
That's fine.
Thank you for choosing us, have a good day.