Hi.
Hello, how may I guide you at present?
Owing to an emergency, I need to change an existing reservation. Can you help me with this?
Sure, we are here to help you to change it.
Thank you.
May I know your name to change it?
I am Debra Brown.
Ok, please wait for a moment.
Sure.
Thanks for waiting, there was no reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for approaching us.