Hi. I am Matthew Thompson.
Hello, how may I oblige you today?
I want to cancel my recent reservation as my exam got cancelled. Please help me out.
Sure, I would be happy to help you.
Thank you.
Please wait for some time.
Ok.
Thanks for waiting. We found a reservation on your name. Shall I proceed to cancel?
Yes, please.
Your ticket has been cancelled.
Thank you.
Thank you for choosing us.