Hi.
Hello, how can I provide assistance to you?
Owing to an emergency I had to request for this cancel reservation.
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
My name is Patricia Walker.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry to say that, there is no active reservation found on your name.
Thanks.
Thank you for contacting us.