Hi.
Hello.
William Turner here.
May I know how can I be in your service?
I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?
Ok, please wait while I check the reservation records.
Sure, I will wait for your reply.
Sorry, there is no reservation been found on your name.
It's ok, not an issue. Thank you for your service.
Thank you for choosing our agency.