Hello.
Hello, how can I best aid you today?
I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to cancel my reservation. Can you please help me out?
Sure, I can help you in that.
Thank you.
To cancel your ticket, we nee your name. Can you provide it?
I am Nicole Garcia.
Ok, please wait for a couple of minutes.
Ok.
Sorry to say that, there is no active reservation found on your name.
Ok, no problem. Thank you.
Thanks for consulting us, wish you a great day.