Hi.
Hello, how may I assist you today?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
Sure, may I know your name for the changing process?
My name is William Phillips.
Thank you, please wait for a while.
Sure.
Sorry, we couldn't find a reservation on your name to change.
That's ok, thank you for checking.
Welcome, thank you for reaching us.