Hello.
Hello, how may I assist you?
Myself Donna Roberts. Actually, my friend and I planned a trip to Houston in this weekend.So, suddenly my friend meet with accident I have to take care of my friend, so please do some changes in my reservation.
Sure Donna, let me check the reservation on your name.
Ok.
Sorry Donna, there is no reservation on you name in our data base.
It's ok.
Thank you for reaching us.
Thank you for the checking.
Welcome.