Hello.
Hello, how can I help you today?
I want to cancel my reservation due to sudden demise of my grand mother. Can you help me?
Sure, can I have your name please?
My name is Jeffrey Campbell.
Ok, please wait for a while.
Sure.
Thanks for waiting, we found a reservation on your name, do you like me to cancel?
Yes, I need to cancel.
Ok, your reservation has been cancelled.
Thank you, You have done a good job.
Thank you for opting us.