Hi.
Hello, how may I assist you today?
I want to cancel my recent reservation, can you please help me out?
Sure, may I know your name for the cancellation process?
Ok, my name is Emma Wilson.
Thank you, please wait for a while.
Ok, take your time.
Sorry, we couldn't find a reservation on your name to cancel.
It's ok, thank you for the information.
Welcome, thank you for reaching us.