Hello.
Hello, how may I help you?
I am Joseph Moore. Actually, we had a plan for a weekend trip, but it got postponed. Can you help me to change my reservation?
Oh! that's fine please give me a moment, I will check the details.
Ok.
Sorry Joseph, there is no reservation found on this name.
That's fine. Thank you for your help and service.
Hope you enjoy with your friends some other day, thank you for reaching us.