Hello.
Hello, how may I aid you?
Due to my ill health issue, I would like to change my existing reservation. Will you help me with this?
Sure, could you please provide your name to proceed further?
My name is Rachel Carter.
Ok, please hold on for a moment.
Sure, I will wait for your response.
Sorry to say, there is no reservation on your name in my database.
Ok, not an issue. Thank you for providing information.
Thank you for reaching us, have a nice day.