Hi.
Hello. How may I help you?
Due to health issue I cannot travel on my reserved dates. Can you help me to change my existing reservation?
Sure, I am here to help you. May I know your name to check the ticket status?
Sure, my name is Amanda Harris.
Ok, please wait a minute.
Ok.
Sorry for the inconvenience, there is no active reservation on your name to change the details.
That's ok, thank you.
Most welcome. Thank you for contacting us.