Hi.
Hello. How may I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Ok, let me know your name please?
Myself Charles Taylor.
Ok, please be on hold.
Sure.
Thank you for your patience. Sorry Charles, there is no reservation found under your name in our database.
No problem, thanks for checking.
Thank you for reaching us. Have a great day.