Hi.
Hello, how best I can serve you at this moment?
I need to change my reservation as I am not able to make my trip right now. Can you help me with that?
Sure, we are here to help you.
Thank you for considering my request.
May I know your name please?
Sure, my name is Dennis Hall.
Sorry we could not find any reservation against your name.
Not a problem, anyways thank you for the information.
Thank you for approaching us.