Hi, I am Mark Thomas.
Hello, how can I oblige you today?
Due to the sudden demise of my granny, I am unable to catch a flight. Can you help me with cancellation?
Sure, please wait I will check your name in the reservation list and revert to you.
Sure.
Thanks for your time, no reservation was found on your name.
Ok, no worries at all.
Thank you for reaching us.