Hello.
Hello, how may I serve you today?
Owing to an emergency, I need to cancel my reservation. Can you help me out?
Sure, may I know your good name?
Sure, my name is Michelle Thomas.
Please wait for a moment, while I check for the reservation.
Sure.
thanks for waiting, sorry there is no reservation found on your name.
Ok, not an issue. Thank you.
Thank you for visiting us, have a nice day ahead.