Hello.
Hello. How can I assist you at this moment?
I want to change my reservation, due to some problems I am unable to travel those dates, can you please change my reservation?
Sure, I am happy to help you with that.
Thanks.
Can I have the name on which you reserved ticket earlier?
Sure, my name is Virginia Scott.
Ok, please wait a moment and I will check the reservation status.
Ok.
Sorry Scott, no reservation has found under your name to change.
Oh! It's ok no problem. Thank you for your information.
Most welcome. Thank you for choosing us, have a good day.