Hi.
Hello. How can I help you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I am here to help you with that, can I know your good name to proceed further?
Janet Carter is my name.
Sorry to inform you that there is no active reservation on your given name.
That's ok, thank you.
Thank you for reaching us.