Hello.
Hello. Is there any help that I can assist you?
I want to cancel my reservation, can you please help me to cancel my reservation?
Sure, I can help you.
Thank you.
Can I know your name for checking purpose?
My name is Frank Johnson.
Please allow me a moment.
Sure.
Sorry, there is no reservation found for the user name in our data base to help you with cancellation process.
Ok, not a problem. Thank you.
You are most welcome.