Hello.
Hello. How may I assist you at this moment?
I would like to change my reservation as I am leaving for examinations, can you please help me out?
Sure, I will help you with that. Can I know your name to check your previous reservation status?
Check reservation on the name Eric Roberts.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok no problem, thank you for your services.
Thank you for reaching us, have a great day.