Hello.
Hello. How can I assist you?
I want to change my existing reservation, due to some health issue. Can you help me?
May I know your name please?
Ok, I am Kimberly Nelson.
I have found your reservation, so please tell me your new travelling dates?
Ok, my planned trip dates are on Jan 10 and return on Jan 12.
Can I know your travelling airport codes?
Yes, my airport codes are from Boston BOS to Philadelphia PHL.
Do you have any other preference?
Ok, I need a single connecting flight.
Sorry, no flights available on your route to alter your ticket.
Ok, not an problem. Thank you for your information.
Thank you for reaching us.