Hello.
Hello, how may I help you?
I want to cancel my ticket due to inclement weather in my hometown.
Sure, I am here to help you for this. May I know your name please?
Nicholas Anderson here.
Just a moment, let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found under your name.
No problem, thank you.
Thank you very much for contacting our agency.