Hello, this is Nicole Green.
Hello, how may I guide you at this moment?
I want to cancel my recent reservation due to some health issues. Can you help me in that?
Sure, I can assist you in that cancellation.
Thank you.
Please stay online, I will check the previous list and revert to you.
Ok.
We are sorry to specify that, there is no active reservation found on your name to cancel it.
Ok, not an issue. Thank you for your information.
Thanks for communicating with us, we hope to serve you again.