Hi.
Hello. How can I aid you?
Would it be possible to change my reservation, which I have done with my name?
Sure, may I know the name to check for the status?
Yes, my name is Joshua Edwards.
Please be on hold, I will get back to you in a minute.
Ok.
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
That's ok, thank you for the response.
Thank you for reaching us.