Hello,.
Hello, how may I help you?
I want to cancel my reservation, due to my sudden health illness. Can you help me with that?
Sure, may I know your good name?
Katherine Taylor, is my name.
Please, give me a minute.
Sure, I will wait for your response.
I have found a reservation with your name, I have cancelled it.
Ok, thanks for your kind help.
Thank you for reaching us, have a nice day.