Hi. I am Jacob Young.
Hello, welcome to HK flight agency. How may I assist you?
I am marketing manager at HL company, planned for a product presentation at New York on 12/03. But it was cancelled due to some problem. Can you help me in cancelling my reservation?
Ok, sure I can help you in cancelling your existing reservation. Please wait a minute, I will check and let you know.
Sure, please take your time.
Sorry, Jacob, no reservation found on your name to cancel in my database.
Oh! not any issue.
Ok, thank you for reaching HK agency.
Thank you for your quick response from your agency.
Have a great day.