Hello.
Hello. How may I aid you today?
I want to change my existing reservation, as my exams has postponed. Can you please help me with this?
Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?
I am Sharon Nelson.
Ok, please be on hold. We regret that, there is no reservation found with your name in our records.
Ok, no problem.
Thank you for reaching us, have a great day.
Thank you for your information.
Most welcome.