Hi.
Hello. How may I be your helping hand?
 want to cancel the  reservation, why because my friends already done the  reservation with some other airline. Please help me out in this.
Sure, I am here to help you.
Ok.
I need your name to check the previous reservation.
My reservation was made with the name of Stephanie Smith, so check with this name.
Please wait, I will revert to you in a while.
Sure, I will wait.
Thank you for being patience.
Fine.
We did not find any reservation on your name.
Not a issue. Thank you for your quick response.
Thank you for approaching us.