Hello.
Hello. What help that I can assist you?
Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?
Sure, I am glad to assist you and may I know your name please?
Sure, I am Jennifer Lopez.
Please give me a moment.
Ok.
Thank you for waiting, there is no reservation found for the user name in our data base.
Ok, Thank you for your help.
You are most welcome.