Hello.
Hello.
I am Rachel Jones.
How can I help you today?
I would like to cancel my reservation as I am going to my hometown, can you please help me out?
Sure, I can help you with that Rachel.
Thank you.
Please hold on a moment, I will check your previous reservation status.
Sure.
There is no previous reservation available in your name Rachel Jones.
Ok no problem, thank you for your services.
Thank you for reaching us.