Hello.
Hello. How can I help you?
Unfortunately, my grandfather got mild heart attack. So I would like to cancel my reservation and take care of him.
Ok, I am happy to help you. Can I know your name for cancelling purpose?
My previous reservation has done with the name of Brandon Taylor.
Sorry to inform you that there is no reservation found on your name. Thank you for reaching us.
Ok, may be my brother has already cancelled my ticket. Thank you for your help.
Ok. You are welcome.