Hello.
Hello. How can I assist you today?
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, may I know your name to check for the previous reservation?
Thank you, myself Ruth Roberts.
Please allow me a moment.
Sure.
There is no reservation found under your name.
It's ok, thank you for your help.
Thank you for reaching us.