Hello.
Hello. How may I help you?
I am John Harris. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, please wait a minute.
Thank you. I will wait for your response.
Sorry John, there is no reservation found under your name.
Oh! It may not be booked properly due to some technical issues. Anyway, thank you for your time.
It's ok, thank you for your information.