Hi.
Hello, how can I guide you for today?
Owing an emergency want to cancel my reservation, can you please help me with it?
May I know your name, please?
Yes, my name is Gregory Mitchell.
Please give me a minute, I will check your reservation status.
Ok.
Sorry, there is no reservation found under your name.
That's ok, thank you for the response.
Thank you for contacting us, have a nice day.