Hello.
Hello. How can I help you today?
I am Christine Smith.
Yes Smith.
I would like to change my reservation as my mother got hospitalised, can you please help me out?
Sure, I will help you with that, please hold on for a moment to check your reservation status.
Thank you.
Smith, I did not find any reservation with your name in my database.
Ok no problem, thank you for your services.
It's my pleasure.