Hello.
Hello, how can I help you?
Can you aid me to change my reservation due to postpone of my office meeting?
I am happy to assist you in change of your reservation. Can you please let me know your name on which you have booked?
Eric Williams here.
Please be on hold while I will check with your name in our booking list for the reservation status.
Ok.
I apologise to say this Eric Williams, there is no active reservation with your name in our booking list.
It's Ok, no issue. Thank you for the help.
You are welcome, thank you for choosing us. Hope you have a nice day ahead.