Hello.
Hello, how may I serve you today?
Owing to emergency I want to cancel my reservation, can you help me with that?
Sure, I will help you with that. May I know your good name?
I am Susan Rodriguez.
Please wait for a moment.
Sure.
Thank you for waiting, I found your reservation in your system data. Shall I cancel your reservation?
Please proceed.
Your reservation has been cancelled.
Thank you for your help.
Thank you for visiting us, we hope see you again.