Hi.
Hello, how may I guide you?
Would it be possible to change my reservation, which I have done with my name?
Yes, It is possible to change if the ticket has found. Can I know your name to check the status?
Sure, Carolyn Lee here.
Ok, please give me a minute.
Sure.
Sorry to tell you, there is no reservation found with the name Carolyn Lee in the confirmation list.
No issues, thank you for the informtion.
You are welcome. Thank you for communicating with our agency.