Hi.
Hello. How may I aid you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I will help you with that, please hold on for a moment to check your reservation status.
Ok.
May I know your name please?
Sure, my name is Barbara Moore.
Moore, there is no any active reservation with your name in my database.
That's ok, thank you for the information.
It's my pleasure, have a nice day.