instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I made a reservation earlier to visit Phoenix in direct flight but now I want to travel in connecting flight. can you help me in changing my reservation? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: May I know your name? 
 customer: I am Sandra Carter. 
 agent: Please, wait for a moment. 
 customer: Ok. 
 agent: Thank you for waiting, there is no reservation found on your name to proceed for modification. 
 customer: No issue. Thank you. 
 agent: Thank you for approaching us.
answer:
no_reservation


question:
customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: I would like to book a ticket from PHL to DCA, can you please help me with that? 
 agent: Sure, may I know your name to proceed further? 
 customer: Christopher Allen here. 
 agent: Do you need any connections between your trip? 
 customer: I need a flight with 1 connection limit. 
 agent: May I know your preferred dates to reserve your seat? 
 customer: The travel dates are from 11/09 to 11/11. 
 agent: Do you need any other requirements? 
 customer: No. 
 agent: As per your requirements there is a Southwest airlines, Flight number:1010 is going on your way with single connection and price:100. Is that Ok for you? 
 customer: Please proceed. 
 agent: Your ticket has been booked successfully. 
 customer: Thank you. 
 agent: Thank you for opting us.
answer:
book


question:
customer: Hello. 
 agent: Hello. 
 customer: I'm Kimberly Hill. 
 agent: How can I assist you? 
 customer: I am planning to travel from BOS to ATL to attend live concert at Atlanta, can you please help me with booking a flight ticket? 
 agent: Sure, I am here to help you Hill. 
 customer: Thank you. 
 agent: Can you please provide me your travelling dates? 
 customer: Sure, I would like to take off on 01/15 and return back on 01/17. 
 agent: Ok, give me a moment. 
 customer: Sure, take your time. 
 agent: Sorry for inconvenience, as per your required dates we didn't found a flight for you. 
 customer: Ok, no problem. I will search for another way to complete my trip. Thank you for checking. 
 agent: You are welcome. Thank you for choosing us. 
 customer: You are welcome.
answer:
no_flight