Hello,.
Hello, how can I best serve you now?
I just want to change my existing reservation due to sudden demise of my grand father. Can you please aid me with this?
Sure, I can change your reservation right now.
OK.
Before that I need know your good name please?
I am Paul Scott.
Ok, please wait for a while.
Ok.
Sorry to inform that there is no active reservation found on your name.
It's ok, no issues. Thanks for your kind response.
Thanks for contacting us, have a good day.