Hello, Ronald Carter here.
Hello. How may I help you?
I need to cancel my reservation, as I need to stay back in own city due to my house has collapsed by floods. Can you please help me out?
So sad to hear, I am here to help you. Wait a moment.
Sure.
Carter, we didn't found any reservation to cancel.
That's fine, thank you for checking.
Welcome. Thank you for choosing us.