Hello.
Hello. What service do you need from our agency?
I need to change my recent reservation. Please help me with that.
Sure, I will help you to change the ticket details. May I know your good name?
My name is Nancy Jackson.
Ok, please be on hold for a moment. I will get back to you soon.
Sure.
When I have checked in our portal, there is no active reservation with your name. Sorry for that.
No problem, thanks for your information.
My pleasure to inform you. Thank you for reaching our travel agency.