Hello.
Hello, how can I help you?
I need you to cancel my recent flight ticket, please help me.
Sure, I can help you with that. May I know your good name please?
My name is James Parker.
Ok, please wait for a while.
Sure, I will wait.
James Parker, there is no active reservation found under your name to do cancellation.
That's ok. Thank you.
Thank you for choosing us.