Hello,.
Hello, how may I help you?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, I am here to help you. May I know your name?
Myself, Ashley Martinez.
Thank you. Please wait for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation found under your name in our database.
Ok, no issues, thank you for checking.
You are most welcome.