Hi.
Hello. How may I guide you today?
I want to cancel my recent reservation as my plan to meet my grand parents got postpone, can you help me with this?
Sure, I will help you with that.
Thank you.
May I know your name please?
I am Carol Evans.
Please wait for a minute.
Sure.
I am sorry to say that there is no reservation found under your name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.