Hi.
Hello, How can I best serve you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Margaret Scott.
 I am very sorry to inform you that there is no reservation found under your name in our database.
 No problem, thanks for the information.
Thank you for choosing us.