Hi.
Hello, how may I serve you at this moment?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, we are here to help you. May I know your name please?
Ryan Roberts here.
Ok, please be on hold.
Sure.
Sorry we could not find any reservation with your name in our database.
Ok, no problem. Thanks for your information.
Thank you for approaching us.