Hello.
Hello, how can I aid you today?
I want to postpone my trip due to an emergency. Can you aid me in postponing my existing reservation?
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
Thank you. Ticket was reserved on the name Robert King.
Sorry Robert King, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.