Hello. I am Amy Taylor.
Hello, how may I best serve you today?
Due to my health problem I want to cancel my reservation, can you please help me that?
Sure, I will help you in cancelling your previous ticket.
Thank you.
Please hold on a moment, I will check the status of your recent reservation.
Ok.
Thanks for your precious time, no existing reservation found on your name in the database.
Ok, no problem. Thank you.
Thank you for choosing us.