Hello.
Hello, how may I help you at this moment?
Can you please cancel my reservation, due to sudden demise of my Grandfather?
Sure, we are here to help you.
Thank you.
May I know your good name?
My name is Sandra Robinson.
Ok, please wait for a minute.
Sure.
Thanks for waiting, there is no active reservation found on your name.
Ok, no issue. Thank you.
Thank you for opting us.