Hello.
Hello. How may I assist you?
Due to heavy rains, I would like to cancel my recent reservation. Please help me out.
Sure, I will do that for you. Let me check your reservation status. May I know your name?
My name is Richard Thomas.
Thomas, I did not find any reservation under your name in our database.
Ok, no issues. Thank you for your information.
You are welcome and thank you for choosing us.