Hi.
Hello. How may I help you?
I am Alexander Rodriguez. I made a reservation earlier to attend a get together party with my college friends. Due to some issues in college it  got postponed.
Sure, I will help you. Can you please confirm me whether to change the ticket or book another ticket?
Yes, please change my reservation.
Ok, please hold on for a minute. I will check your ticket status.
Sure.
Sorry to inform you, there is no reservation found with your name to change the details.
That's ok. thank you for your information.
You are welcome, thank you for choosing our travel agency.