Hello. I am Sarah Miller.
Hello, how can I help you?
Due to heavy rains I would like to cancel my reservation. Will you please help me?
Sure, we are here to help you. Please wait a while.
Sure.
Sorry  Miller, there is no reservation with your name. So I am unable to cancel your ticket. Thank you for contacting us.
It's ok fine. Thank you for your help.
Have a nice day.