Hello.
Hello, how may I assist you for today?
I am Sandra Williams. I would like to change my reservation as I am leaving for pilgrimage, can you please help me out?
Sure, I will help you with that Sandra.
Thank you.
Sorry to say this Sandra, there are no active reservations with your name to change.
Ok no problem, thank you for your services.
You are welcome, thank you for reaching out here. Hope you have a nice day ahead.