Hello.
Hello. How can I assist you at this moment?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I am gleeful to help you with that.
Thank you.
May I know your name please?
My name is Deborah White.
Please wait for a while, let me check your previous reservation status.
Sure, I will wait for your information.
Deborah White, there is no active reservation found on your name in our reservation list to cancel.
That's ok, thank you for checking.
Thank you for contacting us, have a great day.