Hi.
Hello, how can I assist you?
Can you please change my recent reservation? As my planned trip has been postponed.
Sure, I am here to help you for this. May I know your name please?
Sure, my name is Patricia Jones.
Please wait for a couple of minutes.
Sure.
Sorry for inconvenience, no reservation is found under your name to change.
That's fine, thank you anyways.
Thank you very much for approaching our agency.