Hello.
Hello, how can I help you today?
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me?
Sure, we are you to help you. May I know your name?
My name is Carolyn Garcia.
Please wait a moment, I will check the reservation list and revert you.
Sure, I will wait.
Thanks for your time. Sorry there is no existing reservation found on your name.
That's not a problem.
Thanks for choosing us.