Hello.
Hello,. How can I help you today?
I need to change my previous flight ticket booking due to an emergency, can you please help me with that one?
Sure, can I have your name please?
Thank you and my name is Kathleen Young.
Ok, please wait.
Sure, I will wait for your response.
Thanks for waiting, there is no active reservation on your given name.
No worries, anyways thank you for the information.
Thank you for reaching us.