Hi.
Hello, how may I assist you?
Due to the sudden demise of my Uncle, I am unable to catch a flight. So I had a request to you to cancel my existing reservation?
Sure, could you please provide your name to check the details of your reservation?
Sure, I am Eric Garcia.
Sorry Eric, I didn't found any reservation on your name.
Ok, no worries at all. Thanks for your quality customer service.
Thanks for contacting us, have a nice day.