Hello, I am Rebecca Taylor.
Hello, how can I assist you?
As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?
Sure, I can help to cancel your flight ticket. Please wait for a moment, while I check for the reservation.
OK.
Thanks for waiting, sorry to inform you there is no any reservation found on your name in our system data.
OK, no problem. Thank you for the help.
Thank you for reaching us, we hope see you again.