Hello.
Hello, How exactly I can serve you the best today?
I would like to change my existing reservation, because I need to go for other place to meet my friend. Please help me in this.
Sure, I will help you with that. May I know your name to check your details in our database?
Thank you. I am Michael Adams.
Please wait for a while, to check the present status of your earlier reservation and let you know.
Ok.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok.
Thank you for reaching us.