Hello.
Hello. How can I serve you today?
Owing to an emergency, I want to change my existing reservation. Can you please help me out?
Sure, may I know your good name please?
Thank you for considering my request. Myself Margaret Lee.
Please give me a moment.
Sure, take your own time.
We did not find any active reservation on your given name.
Not a big problem, anyway thank you for the information.
Thank you for choosing us.