Hello.
Hello, How can I help you the day?
Due to an emergency I need to go for hospital. So that I need to cancel my reservation. Can you please cancel my reservation with the name Jessica Lee?
Sure, I will help you for that. Please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues.
Thank you for choosing us, Have a great day.