Hello.
Hello, how may I assist you?
I am Melissa Clark. I would like to change my existing reservation due to sudden demise of my grand father. Can you please help me with this?
Sure, I am here to help you. Please wait, I will check your reservation status and let you know.
Sure.
Sorry, I have not found any reservation under your name in our database.
Ok, not an issue. Thank you for the information.
You are welcome and have a nice day.