In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. 
 agent: Hello, how can I help you? 
 customer: I am looking for a direct flight for my journey from PHX to HOU, can you please book my flight ticket? 
 agent: May I know your desired travel dates please? 
 customer: I want to depart on Jan 6th and I would like to return back on Jan 8th. 
 agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking? 
 customer: No, I prefer for a direct flight. 
 agent: May I know your name please? 
 customer: My name is Jacob Anderson. 
 agent: Sorry to say, there is no flight on your desired travel dates. 
 customer: No problem. Anyway, thank you for the information. 
 agent: Thank you for opting us.

Answer: no_flight


Question: customer: Hi. 
 agent: Hello. How may I assist you? 
 customer: Can you please help me to book flight ticket from JFK to LAX? 
 agent: Sure, may I know your travel dates please? 
 customer: My trip dates are July 18 and July 20. 
 agent: Can you please share your name? 
 customer: I would prefer connecting flight. 
 agent: On whose name you want me to book a flight ticket? 
 customer: Sorry, I am Gary Walker. 
 agent: Do you have any other specifications? 
 customer: No, thank you for asking. 
 agent: American airlines is providing connecting flight for you with the fare of 100 in economy class, shall I proceed with the booking? 
 customer: Yes, you can proceed. 
 agent: Your ticket is booked with the flight-1009. 
 customer: Thank you. 
 agent: Thank you for choosing us.

Answer: book


Question: customer: Hello. 
 agent: Hello. 
 customer: Sarah Scott here. 
 agent: How may I assist you at this moment? 
 customer: I want to meet my cousin to discuss about his marriage, so please book my ticket from SEA to ATL. 
 agent: Sure, I am glad to help you with that. Can you please provide your planned dates of travelling? 
 customer: My trip dates are 11/30 and 12/02. 
 agent: Please wait a moment to check the flights availability in your route. 
 customer: Sure. 
 agent: We regret to inform you that there are no flights moving to your planned region with your planned dates of travelling. 
 customer: No problem, I will find an alternative way to travel. 
 agent: Thank you for reaching to our services, have a great day. 
 customer: Thank you for the help.

Answer:
no_flight