Hello.
Hello, may I know your name?
Sure, my name is Sharon Green.
Sharon, tell me how can I help you?
My holiday vacation has been postponed.Can you please help me in changing the existing reservation?
Sure, just wait a moment.
Ok.
Thank you for waiting and I am sorry because there is no reservation found under your name.
Ok, It's fine. Thank you for your help.
Thank you for using our service.