Hello.
Hello,. How can I assist you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation?
Sure, we are here to aid you. To check with the reservation I need your name.
I am Patricia Jones.
Please, wait for a while.
Ok.
Thanks for your time, there is no reservation found on your name Patricia Jones.
Ok, Thank you for your help.
Thank you for availing us.