Hi.
Hello, how may I serve you?
I need to cancel my reservation due to some issues, can you help me out with my concern?
Sure, may I know your name?
Myself Paul White.
Ok, please wait for a minute.
Sure.
We found a reservation on your name, shall I proceed to cancel?
Ok, please cancel it.
Your reservation has been cancelled.
Thank you for your help.
Thank you for choosing us.