Hi.
Hello.
I am Thomas Johnson.
How can I aid you at this moment?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I will help you with that.
Ok.
Please wait a moment, I will check your previous reservation status. There is no previous reservation available in your name.
That's ok, thank you.
Thank you for reaching us, have a good day.