Hello. I am Mark King.
Hello, how can I help you?
I need to cancel my recent reservation due to postpone of my Final exams. Could you please help me in doing that?
Sure, we are here to help you.
Thank you.
Please wait for a moment, I will check with the reservation list and revert to you.
Sure.
Thank you for waiting. We did not find any reservation on your name.
No problem, thank you for your information.
Thank you for choosing us.