Hi.
Hello.
I am Barbara Thomas.
How may I assist you at this moment Thomas?
I would like to change my reservation to new locations, would it be possible to make changes in that?
Sure, I am oblige to help you with that.
Thanks for your quick response.
Please wait a moment to check your previous reservation status.
Sure, I will wait for your response.
We regret to inform you that there is no reservation on your name in our records.
It's ok, it might be not done properly while booking. Thanks for your information anyway.
Yes, sometimes it will happens. Thank you for reaching us, hope you have a great day.