Hi.
Hello. How can I assist you?
Due to health issues, I need to cancel my recent reservation. Please help me with that.
Ok, please can I know your name to proceed?
My name is Ryan Edwards.
Ok, thank you for waiting. Sorry as per your need I can not cancel the reservation because there is no flight ticket been found on your name in our records.
Ok, thank you for your information.
Thank you choosing our agency, have a safe trip.