Hello.
Hello, How can I help you today?
I am Samantha Rodriguez.
Ok.
Unfortunately my exams was cancelled so I want to cancel my reservation, can you please help me to cancel my reservation?
Sure, I will help you with that. Please wait a while.
Ok, I will wait.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thank you.
Thank you for choosing us.