Hello.
Hello, how can I aid you for today?
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
I am here to help you about that, can you please let me know your name for checking the reservation status?
Thank you. Myself Thomas Garcia.
Please wait for a while to check in our booking list.
Sure, I will wait for your response.
Sorry Thomas Garcia, there is no active reservation under your name in our booking list.
That's ok, no issues. Anyway thank you for checking out.
You are welcome, thank you for reaching us.