Hello.
Hello, how can I help you today?
Charles Robinson here.
Nice meeting you Charles.
My exams have been postponed due to some issues. So, I am planning to change my reservation. Can you help me?
Sure, please wait for a while, I will check it.
Sure.
Sorry Charles, there is no reservation found with your name in our database.
It's ok, no issues. Anyway, thank you for your help.
You are welcome.