Hello.
Hello. How may I help you?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, may I know your name?
My name is George King.
Thank you. Please wait for a while, let me check your reservation status.
Sure, I will wait for your information.
Sorry, no reservation found under your name in our database.
Ok, not an issue. Thank you for providing information.
You are welcome and thank you for contacting us.