Hello.
Hello.
Can you please help me to cancel my ticket due to health problem?
Sure, I will help you on that. Could you please provide your name to check your previous reservation status?
My name is Carol Thompson.
Ok Carol, please hold on to check.
Sure.
We regret that, there is no reservation found with your name.
Ok, it's alright, thank you for your service.
Thank you for reaching us.