Hello.
Hello, how may I aid you today?
I want to change my reservation due to some personal work at home, so please assist me to change.
Sure, we are glad to assist you.
Thank you.
Please wait for a minute, I will get back to you with current status of your reservation.
Sure, please check my reservation on the name of Joshua Thomas.
Ok. Thanks for your patience, no reservation was found on the name of Joshua Thomas in the database.
No problem, thanks for your information.
Thank you for choosing us.