Hello.
Hello, may I know your name?
I am Patrick Mitchell.
Patrick, how can I be at your service today?
I want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you help me with that?
Sure, I can help you. Let me check with your details.
Ok.
Sorry to notify, there is no reservation active on your name.
Ok, no issue. Thanks for your assistance.
Thank you for reaching us.