Hello.
Hello.
I am Amanda Adams.
How may I oblige you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, I will help you.
Ok.
Sorry, there are no reservation found on your name.
That's ok, thank you for your help.
Thank you for reaching us.