Hi.
Hello, how may I serve you at this moment?
I am Matthew Williams, can you please help me in cancellation of my reservation as my exams got cancelled?
Sure, I will help you. Please wait for a moment.
Thank you for considering my request. Sure, I will wait.
Sorry, there is no reservation existing on your name.
Not an issue with that, anyways thank you for the information.
You are welcome, have a nice day.