Hello, I'm Thomas Lopez.
Hello, how can I help you?
I suddenly heard a news about my friend's father death, so I would like to cancel my recent reservation. So could you please help me to cancel my ticket?
Sad to hear this. Sure, I will help you with this.
Thank you.
Sorry, there is no reservation found with the name Thomas Lopez in our database.
That's ok, may be my friend has canceled that ticket.
Ok, thank you for contacting us.