TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: My name is Stephen Johnson. As my business trip got postponed to other dates, I would like to change my existing reservation. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Sorry, there is no reservation found by your name. 
 customer: That's fine. Thank you for your information. 
 agent: Thank you and have a nice day.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I would like to change my reservation due bad weather condition at my destination location, can you please help me out with that? 
 agent: Sure, may I know your name? 
 customer: Myself Larry Lewis. 
 agent: Please give me a moment to check your ticket status. 
 customer: Sure, I will wait for your response. 
 agent: I found your reservation, could you provide your itinerary dates? 
 customer: Sure, my travel dates are from July 19 to July 21. 
 agent: May I know your genesis and terminus airport codes? 
 customer: My airport codes are PHL and PHX. 
 agent: Do you have any specifications? 
 customer: I would prefer connecting flight for my trip. 
 agent: Let me know if you have any preferences. 
 customer: I don't have any other specifications. 
 agent: Spirit airlines with flight 1027 is providing a connecting flight and ticket costs you 100 in economy class. 
 customer: Ok, please confirm my ticket. 
 agent: Your ticket is confirmed Larry Lewis. Flight departs at 14:00 hours and arrives at 23:00 hours. 
 customer: Thank you for booking. 
 agent: Thank you for choosing us.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello, how may I guide you? 
 customer: I am Jeffrey Williams. I would like to book a flight ticket from BOS to AUS. Could you please help me out? 
 agent: Sure, can I know your preferable dates? 
 customer: I am planning to start on 05/29 and return back on 05/31. 
 agent: I found a flight 1004 of Southwest airlines matches with your preferences, can I proceed? 
 customer: Yes, please proceed. 
 agent: Your ticket is booked. 
 customer: Thank you for the help. 
 agent: Thank you, have a good day.

SOLUTION:
book