Hello, I am James Harris.
Hello, how can I amend you?
I need to cancel my reservation due to heavy floods at my home town.
Sure, I can help you.
Can you please help me with cancellation?
Please wait  for a while.
Sure, I will wait.
Thanks for your valuable time. Sorry to inform you that there was no reservation found on your name in airline data.
Ok, no issues.
Thank you for availing with us.