Hello. I am Kenneth Williams.
Hello, how may I help you?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I am here to help you. Please wait. Let me check your reservation status in our database.
Ok, take your own time.
Sorry, I did not find any reservation under your name in our database.
That's ok. Anyways, thank you.
You are welcome and thank you for choosing us.