Hi.
Hello. How can I help you?
Can you please help me in changing my reservation?
Sure, I am here to assist you. Please let me know your name.
I am Nicholas Robinson.
Thank you. Please wait for a while, let me check your reservation status.
Ok.
I found your reservation, may I know your travel dates?
My travel dates are from Mar 17 to Mar 19.
Noted. Can I know your source and destination airport codes?
I would like to board from OAK to reach LAS.
Do you have any class preference?
 No.
Ok, please let me know your departure and arrival timings.
I am comfortable with any timings.
Do you prefer for a direct flight or a connecting flight?
I need a connecting flight.
Ok, please wait for a while. Let me check.
Ok.
Sorry, there is no flight available on your preferred travel dates.
Ok, no problem. Thank you.
You are welcome and thank you for choosing us.