Hello.
Hello. How may I help you for the day?
Can you please help me in changing my recent reservation? As my music concert has been postponed due to technical issues.
Sure, we are here to help you from our agency.
Thanks for that.
Please let me know your name to check your previous reservation status.
Yes, my name is Helen Carter.
Ok, please wait for a while.
Sure, I'll be online.
Sorry Helen Carter, there is no active reservation found on your name in our records.
That's ok, thank you for giving the information anyways.
Thank you for reaching us.