Hello,.
 Hello, what kind of help get from me?
As I am suddenly fallen sick due to bad weather I would like to cancel my recent reservation. Can you help me?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Stephen Baker, is  my name.
Please stand by.
Sure.
Thanks for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Oh! Maybe it does not done here. Thanks for the information.
Thanks for reaching out us.