Hi.
Hello. How may I help you?
I need to change my reservation as I am not able make my trip right now. Can you help me with that?
I am willing to help you, may I know your name to check your reservation status?
Sure, my name is Samantha Phillips.
Ok, please wait.
Sure.
There is no reservation found on your name to change it.
Not a problem, anyways thank you for the information.
Thanks for choosing us.