Hi.
Hello, do you need any help from us?
Owing an emergency want to change my reservation, can you help me with it please?
Sure, could I have your name please?
My name is Shirley Evans.
Ok, please allow me a moment.
Ok.
Sorry, there is no reservation with your name in our portal to make changes.
That's ok, thank you for the response.
You are welcome, have a great day.