Hi.
Hello. How may I assist you today?
Owing to emergency I want to cancel my reservation, can you help me?
Sure, we are gleeful to help you. Can you please provide your name to check your previous reservation?
Myself Stephanie Carter.
Ok, please wait a moment.
Sure.
We regret that, there is no reservation found with your name in our records.
No problem, thanks for checking.
Thank you for reaching us, have a great day.