Hi.
Hello, how can I aid you for today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
I am here to assist you about that, can you please provide your name to check the reservation status?
Anna Martin is my name.
Please wait to check in our booking list.
Ok.
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
That's ok, thank you.
You are welcome, thank you for reaching us.