Hello.
Hello, how may I assist you?
I have changed my mind and would like to cancel my trip. Can you help me in cancelling my ticket?
Sure, may I know your name please?
Well, my name is Christine Jones.
Ok, please hold on for a moment to check the available ticket for you.
Ok.
Sorry Jones, there is no reservation found on your name.
That's fine. Thanks for your information.
Thank you, for consulting us.