Hello.
Hello. May I know your good name?
I want to cancel my ticket which is reserved on Edward Johnson, because on the sudden demise of my grand father.
Sure, please hold on.
Sure.
We found a reservation on your name, shall I proceed with cancelling?
Yes, please proceed to cancel.
Your ticket has been cancelled successfully, the amount will be credited to your bank account in a week.
Ok, Thanks for assisting me.
Thank you for making us to serve you today.