Hi.
Hello, how may I guide you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
I am Jessica Anderson.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thanks for the information.
Thank you for choosing us.