Hello.
Hello, how may I help you today?
I want to change my existing reservation. Can you please help me with this?
Sure, we are here to help you.
Thank you.
May I know your name please to proceed further?
Sure, my name is Kimberly Williams.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation found on your given name.
Ok, not an issue. Thank you for checking.
Thanks for contacting us.