Hi.
Hello, how may I render you?
I am Christopher Williams. I need to cancel my reservation due to some tornado going on in my location, can you help me out in cancelling the flight ticket?
Sure, I will help you. Please allow me a moment. Sorry, there is no reservation existing on your name.
Thank you. Not an issue, I will check with my mails about this issue.
Sorry for inconvenience, have a nice day.