Hello.
Hello, how may I assist you today?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me to cancel my recent reservation?
Sure, may I know your name please?
Sure, my name is Raymond Wilson.
Ok, please wait for a moment.
Sure.
Sorry, there was no reservation found with your name.
That's Ok, thanks for your information.
Thank you for opting us.