Hello.
Hello. Can you please tell me how may I help you?
Myself Katherine Taylor. I need to change my existing reservation, can you please help me?
Sure, I am happy to help you with that. Can you please give me a minute?
Thank you for your kind response.
Sorry to inform you that, I have not found your previous ticket reservation in our portal to change the details.
That's ok, thank you for searching the details.
Most welcome. Thank you for choosing our agency.