Hello.
Hello, how may I help you?
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
Ok, may I know your name please to check the status?
My previous reservation has done with the name Catherine Campbell.
There is no reservation found with your details, Catherine.
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
Thank you for reaching us.