Hello, Nicholas Edwards here.
Hello. Nice to meet you Nicholas. How should I help you now?
I want to cancel my reservation due to some personal problem. Will you please help me?
Sure, I am happy to help you with that. Please wait a moment, I will inform you very soon.
Sure.
Thank you for waiting. Sorry Nicholas, there is no reservation has found under your name to cancel it.
It's ok, no issue.
Thank you for choosing us.
Thank you for your service.
Have a good day.