Hello.
Hello, how may I oblige you today?
Owing to an emergency, I need to cancel my reservation. Can you help me with cancelling my tickets?
Sure, could you please mention your name to proceed further?
I have made my previous reservation with the name Sarah Perez.
Ok, please hold a moment, let me check your reservation with us and let you know.
Ok, I will be waiting.
Thanks for your valuable time, sorry, unfortunately no reservation found with provided name.
Ok, not an issue. Thank you for your information.
Thanks for connecting with us, have a great day ahead.