In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello, I am Williams Hernandez. 
 agent: Hello,. How may I help you? 
 customer: I want to visit EWR from my hometown MSP, can you help me with single connection of flight? 
 agent: Ok. Please provide your journey dates? 
 customer: My depart is on 12/09 and return on 12/11. 
 agent: Ticket is available with flight number 1011, price is 200. Flight connections is 1 with airline Southwest. 
 customer: OK, proceed with booking. 
 agent: Ticket is booked. 
 customer: Thank you for the help. 
 agent: Thanks.
[EX A]: book

[EX Q]: customer: Hello. 
 agent: Hello. 
 customer: I am Rebecca Nelson. 
 agent: Nelson, how may I assist you? 
 customer: I am looking for a direct flight, could you please help me with that? 
 agent: Sure, may I know your itinerary dates? 
 customer: I would like to take off on 11/29 and return on 12/01. 
 agent: Please share your origin and destination airport codes. 
 customer: My nearest source airport code is JFK and destination airport code is PHX. 
 agent: Please give me a moment to check for a best flight. 
 customer: Sure, take your time. 
 agent: Frontier airlines with flight 1004 having 1 connection is providing service on your route. 
 customer: I am looking for a direct flight. 
 agent: Let me check. Sorry, no direct flight is available. 
 customer: That's ok, not an issue. 
 agent: Thank you for contacting us. 
 customer: Anyways, thank you for the information.
[EX A]: no_flight

[EX Q]: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that? 
 agent: Sure, let me know your name to check your reservation details. 
 customer: Ok, I have reserved it on the name of Carol Jackson. 
 agent: Thank you. Please be online for a while. I will check your reservation status and get back to you. 
 customer: Sure, take your time. 
 agent: I'm happy to inform you that I have found a active reservation on your name and I have cancelled it. 
 customer: Thank you for your kind help. 
 agent: Thank you for reaching us.
[EX A]:
no_reservation