Hello.
Hello, how can I help you today?
 I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
Sure, we are here to help you. May I know your name?
Thank you. Joseph Davis here.
Ok, wait for some time.
Sure.
Thanks for waiting there is no reservation found on your name.
No problem, Thanks for the information.
Thanks for approaching us.