Hi.
Hello. How may  I help you today?
Due to some health issues, I need to cancel my reservation. Can you please help me with that?
Sure, I am here to help you.
Thank you.
May I know your good name please?
I am Kevin Scott.
Ok, please wait for some time.
Ok.
Thanks for waiting. Sorry, there is no reservation found on your name in our data base.
Ok, no problem. Thank you.
Thank you for reaching us.