Hi.
Hello. How may I assist you?
I have a planned a trip to travel America to see the Golden Gate Bridge, but, on an urgent in my office work, I need  to cancel the ticket. Please help me in that cancelling.
Can I have your name, please?
The ticket is booked as a name Donna Jones.
I have successfully cancelled your reservation.
Ok, thanks for your help.
Thank you for contacting us. Have a great day.