In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. I am Joshua Collins. 
 agent: Hello, how can I help you today? 
 customer: Can you please book a flight ticket from DTW to JFK? 
 agent: Sure, I will help you with it. Please share me your planned travel dates to proceed further. 
 customer: Thank you. Sure, I need to travel on dates of Sept 21 and Sept 23. 
 agent: Do you prefer any specific time for you depart and return? 
 customer: Yes, I would like to depart in morning time only. 
 agent: Please let me know if you have any other preferences. 
 customer: I need connection 1 so please check with that. 
 agent: Thank you for providing all the essential details, please wait for a while. 
 customer: Sure, I am happy to wait for your response. 
 agent: We are sorry to inform you that we don't have any flight available in the morning time on given dates by you. 
 customer: Oh! It is sad to hear. Anyway, thank you for your time. 
 agent: Thank you, looking forward to serve you better next time. 
 customer: Most welcome.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: Can you please reserve a flight ticket with the name of Paul Davis as I am planning to take my kids to centre for puppetry arts on 10/31? 
 agent: Sure, I am happy to help you. 
 customer: Thank you. 
 agent: May I know, from where you are planning to board? 
 customer: As my nearest airport is Houston, IAH, I want to board from here. 
 agent: When will you return to Houston? 
 customer: I would like to return on 11/02. 
 agent: Let me know your landing airport code to proceed further. 
 customer: Atlanta, ATL is my landing point. 
 agent: Thank you for sharing the details, wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting. There is a connecting flight available with fare 200 in Southwest airline. Shall I proceed? 
 customer: No, do not proceed. I need a direct flight. 
 agent: Ok. 
 customer: Thank you for your information. 
 agent: Thank you for approaching us.
[A]: no_reservation


[Q]: customer: Hi. I am Nancy Moore. 
 agent: Hello, how may I be at your service today? 
 customer: Can you help me in booking from OAK to HOU, as there is a business meeting to attend? 
 agent: Sure, can you please help me with providing your journey dates? 
 customer: My trip dates are Oct 23 to Oct 25. 
 agent: May I know your connection limit please? 
 customer: I need a connecting flight. 
 agent: Do you prefer business or economy class in your journey? 
 customer: I am ok with any class. 
 agent: Ok, please be on hold. 
 customer: Sure. 
 agent: We found a United airlines, flight number 1004 and the fare of 100 in economy class matching your details. Shall I proceed? 
 customer: You can reserve it. 
 agent: Your ticket has been reserved. 
 customer: Thank you. 
 agent: Thank you for opting us.
[A]:
book