Hello.
Hello. How may I help you today?
I need to change my existing reservation, as my exam got postponed. Can you please help me in changing?
Sure, I am here to help you with that.
Thank you.
May I know your full name?
I made the reservation on the name of Anna Turner.
Please wait for a minute.
Ok.
Sorry to inform you that, there is no reservation on your name in our database.
Ok, no issues.
Thank you for approaching us.