Hi.
Hello, how may I be at your service today?
Could you please help me to cancel my recent reservation due to my health issue?
May I know your name please to check the status of your reservation?
I am Matthew Garcia.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal.
Not a problem, thank you for checking.
Thank you for reaching us.