Hi.
Hello,. How may I assist you?
Owing to an emergency, my business trip got cancelled. So I had a request to you to cancel my existing reservation?
Sure, may I know your good name?
Sure, I had a existing reservation with name David Scott.
Please wait for a while, I will revert to you with current status.
Sure.
Sorry to inform that there is no reservation found with your name.
Ok, no worries at all. Thanks for your service.
Thank you for availing us.