Hello.
Hello. How may I assist you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, I am here to help you.
Thank you.
May I know your name please to check your previous reservation status?
My name is Jessica Lopez.
Jessica Lopez, no reservation has been found on your name in our database.
That's ok, thank you for checking.
Thank you for choosing us.