Hi. My name is Karen Adams.
Hello, may I know how best I can help you today?
Owing an emergence, i want to cancel my recent reservation. Can You please help me with it?
Sure, we are ecstatic to help you. Please stand by I will get back to you.
Ok.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues.
   Thank you for choosing us, have a nice day.