Hello.
Hello, what can I do for you?
As I have fallen sick, due to bad weather I would like to cancel my recent reservation. Can you please help me with that?
Ok, please share your name and let me see if I can help you.
My name is Karen Roberts.
Please wait for a while.
Sure.
I am sorry to inform you that we didn't find any reservation on your name to cancel.
No problem, thank you for your information.
Thank you.