Hello.
Hello.
My name is John Roberts.
John, how can I aid you today?
I would like to cancel my reservation, could you help me out?
Sure, I am here to help you. Hold on for a moment. Let me check.
Sure, take your time.
Sorry John, there are no flights reserved on your given name formerly.
That's ok. Thank you for your help.
Welcome, thank you for choosing us. Have a great day.