Hi,.
Hello, how may I assist you today?
I have planned for a trip and made a reservation yesterday. But now some friends have a problem to visit the trip. So, I want to cancel my reservation. Can you help me with that?
Sure, I will help you. Can I know your name?
Thank you. Sure, Jerry Jones is my name.
Please, wait a minute.
Sure.
Sorry, we could not find any reservation on your name.
Ok, thanks for your kind information.
Thank you for availing us.