Hello. I am Catherine Hall.
Hello Catherine, how may I help you?
Actually, I want to cancel my recent reservation.Due to some health problems. Can you help me out?
Oh!. Sure, I can help you. Just wait a minute, I will check your details.
Sure.
Thanks for waiting Catherine, sorry to inform you because there is no reservation found with your name.
That's fine. Thank you for your help.
My pleasure.