Hello. I am Karen Hall.
Hello, how may I assist you for today Hall?
I am planning to cancel my recent reservation, due to health issue.
Sure, I am glad to help you with that Hall.
Can you please cancel my ticket? Thank you.
Sorry Hall, there are no active reservations with your name in our booking list to cancel.
That's fine, thank you for your service.
You are most welcome, thank you for reaching out here. Hope you have a nice day ahead.