Hello.
Hello. How may I guide you at this moment?
I want to cancel my recent reservation, due to some health problem. Can you help me?
Yes, I can help you with that.
Thank you.
May I know your good name please?
Sure, I am Debra Mitchell.
Ok, I will check your ticket status and let you know.
Sure.
Sorry to inform you, there is no active reservation found with your name in our database.
Ok, no problem. Thank you for your information.
You are welcome.  Thank you for approaching us.