Hi.
Hello, how can I guide you for today?
My friend told me to cancel her reservation, can you please help me to cancel her reservation?
May I know your name?
Her name is Ruth Collins.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name.
No problem, thank you for checking.
Thank you for contacting us, have a nice day.