Hi.
Hello. How can I help you?
I am Emma Mitchell, I want to cancel my reservation as my brother met with an accident. Can you please help me?
Sure, I will help you to cancel your reservation.
Thank you.
Please give me a moment.
Sure.
Sorry, no reservation found on your name to cancel your reservation.
No problem. Anyway, thank you.
Welcome, have a nice day. Thank you for choosing us.