Hello.
Hello, how can I guide you?
Due to an emergency case in court, I am unable to travel the trip which I have planned with my family. Can you please help me in changing my flight ticket reservation?
Sure, I am glad to help you.
Thank you for considering my request.
Could I have your name please?
I am Patrick Evans.
Evans, there is no reservation with your name in our portal to make changes.
Ok, not an issue with that one. I think it not confirmed while I have booked. Thank you for your help.
Thank you for consulting us, have a great day.