Hello. I am Brenda Roberts.
Hello, what can I assist you with?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, please wait for a while.
Ok.
We have found reservation on your name, please share your updated airport codes.
My source and destination airport codes are BOS and LGA.
May I know your travelling dates?
I want to fly on Nov 18, return on Nov 20.
Do you have any other preferences to make your journey more comfortable?
I want direct flight.
Sure, please wait for a while.
Ok.
Sorry to inform you that there is no direct flight available at this moment.
No problem, thank you.
Thank you.