Hi.
Hello.
I am John Hernandez.
John, how can I aid you today?
Would it be possible to cancel my reservation which I have done with my name?
Yes, it is possible.
Thanks.
Hold on for a moment. Let me check in our data base.
Sure, take your time.
Sorry John, there are no flights reserved on your name formerly.
It's ok, thanks for checking.
Welcome, thank you for choosing us. Have a great day.