Hi.
Hello, how can I help you?
I made a reservation earlier to give a seminar, but due to weather conditions I need to cancel it. Would you help me in this cancellation of a flight ticket?
Sure, we are here to assist you.
Thank you.
May I know your name please?
Sure, I am Steven Nelson.
Ok, please wait.
Sure, I will wait.
Thanks for waiting, there is no reservation found on your name.
Ok, thank you for your information.
Thank you for choosing us.