Hi.
Hello, how may I serve you today?
Please help me to cancel my recent reservation as my plan to meet my grand parents got postponed due to my health issues.
Sure, we are here to help you. May I know your name please?
Thank you. I am Michelle Phillips.
Ok, please be on hold.
Sure.
Sorry, we could not find any reservation against your name in our database.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.