Hello.
Hello. How may I help you today?
I am planning to change an existing reservation,due to health issue. Can you please help me out?
Sure, I will help you with that. May I know your good name to check your reservation status?
My name is Susan Harris.
Ok, please wait for a while. I will check with it and get back to you.
Sure.
Sorry to say that, we have not found any active reservation on your name in our records.
That's fine, thank you for your service.
Thank you for opting us.