Hi.
Hello, how may I aid you today?
My holiday trip got cancelled, can you please help me in cancelling my reservation?
Sure, may I know your name please?
I am Patrick Turner.
Please wait for a couple of minutes, I will check the status of your reservation and revert to you.
Ok.
Thanks for waiting, no reservation was found on your name in the database.
No issues, thank you for your response.
Thank you for reaching us.