Hello.
Hello. What help is required from our agency?
I want to change my reservation,  due to some health problem I am unable to travel on those dates. So, can you help me?
I will help you with that, can you please let me know your name to check the reservation status?
Myself Katherine Edwards.
Ok, wait a moment please.
Sure, take your time.
Sorry Edwards, there is no reservation found on your name in our database.
That's fine. I will be concerned with another agency.
Thank you for choosing our agency.