Hello.
Hello, how may I assist you today?
I need to change my existing reservation because of some health issue. Can you help me with that?
Sure, may I know your name please?
I am Joseph Moore.
Please wait for a moment.
Sure.
Sorry to inform you that, there is no reservation found as per your name in our database.
Ok, no problem. Thank you for the information.
Thank you for reaching us with a query.