Hello.
Hello, how can I help you today?
I want to change my reservation as my trip to Oakland is postponed. Can you help me?
Sure, I am glad to help you. May I know your good name please?
My name is Virginia Harris.
Ok, please wait for a few minutes.
Sure.
Sorry to say that, no reservation was found on your name to change.
Ok, thank you for the information.
Thank you for choosing us.