Hello.
Hello, how may I serve you today?
Can you please help me to book a flight from EWR to CLT?
Sure, please share me your trip dates.
My travel dates are Sept 02 to 04.
Do you need direct flight or connecting flight?
I prefer direct flight.
 If you can help me with your name, I can begin looking up for the availability of flights.
I am Karen Johnson.
May I know if you prefer to have any other comforts in your journey?
No other preferences.
Sorry to say that, there are no flights available on the routes of your journey.
No problem, thank you for the information.
Thank you for choosing us.