Hi.
Hello, how may I serve you at this moment?
I want to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
Sure, we are here to help you. May I know your name please?
I am Donna Turner.
OK, please wait for a moment.
Sure.
Sorry to inform you that, we could not find any reservation on your name.
Ok fine, thanks for your response.
Thank you for approaching us.