Hi. I am Sandra Lee.
Hello, how can I guide you for today?
Actually I am an old person and I don't know how to modify a flight ticket that is booked by my son in the last week but suddenly I got admitted in hospital with a typhoid fever, so I am unable to travel the trip and my son is busy in his office work. Can you please help me in modifying my flight ticket booking?
Please give me a minute, I will check status of your existing reservation.
Sure, I can wait for your response.
Sorry, there is no reservation found under your name in our database.
Ok, that's fine. No issues with that one. Thank you for your information.
Thank you for contacting us, have a nice day.