Hello.
Hello. What type of help that you are expecting from our travel agency?
Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?
Sure, I will help you to cancel your previous reservation.
Thank you for accepting my request.
I just need some personal information, can I know your name please?
Sure, I am Karen Walker.
Ok, please allow me sometime to check your ticket status.
Ok, I will wait for your response.
I am sorry to tell you, there is no active reservation found with your name to cancel the ticket.
Ok, not an issue. Thank you for your valuable time.
My pleasure. Thank you for consulting our agency.