Hello.
Hello, how can I aid you?
I want to cancel my recent reservation, as my grand father's health is not good. Can you please cancel it?
Sure, can you please let me know your name to check with the reservation status in our database?
Thank you for the response, my name is James Hernandez.
Sorry, there is no active reservation found under your name to cancel.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.