Hello.
Hello, how may I assist you?
I am Samantha Perez, want to alter my recent reservation due to some personal problem. Please help me out with that.
Sure, I am happy to help you. Let me check your reservation status in our database.
Thank you and take your own time.
Sorry Perez, there is no reservation found under your name in our database.
It's ok, thank you for your help.
You are most welcome and thank you for choosing us.