Hello.
Hello. How may I aid you?
I want to change my existing reservation due to an emergency work, can you please help me with that?
Sure, I will gleeful to help you.
Thank you.
Can you please tell me your name?
My name is Kevin Walker.
Ok, please hold on moment.
Sure.
Sorry Kevin, there is no active reservation found under your name in our records.
Not an issue, thank you.
Most welcome.