Hi.
Hello. How may I help you today?
Could you please book a ticket with a direct flight?
Sure, please let me know your planned travelling dates.
I have planned to travel on Dec 29 and return on Dec 31.
Is there any other specifications?
No.
May I know your name please?
My name is Patrick Davis.
Kindly share your boarding and landing airport codes.
I am heading to OAK from DTW.
Ok, please wait a moment.
Sure.
 We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.
Not a problem, thank you for the information.
Thank you for availing us.