Hi.
Hello, how can I guide you for today?
Can you please change my existing reservation?
I will help you with that. May I know your name?
Thank you for your response, I am Rebecca Baker.
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait.
Sorry, there is no reservation found under your name in our database.
It's ok, thank you.
Thank you for contacting us, have a nice day.