Hello, I am Rachel Wright.
Hello, how can I be your helping hand?
I want to change my existing reservation due to some health issues, can you please help me with that?
Sure, I am here to help you. Please wait for a while, I will check your reservation.
Sure.
Thank you for being patience, there is no reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for approaching us.