Hello.
Hello, how can I guide you for today?
Can you please help me with cancelling my previous reservation due to some health issues?
I will help you with that.
Ok, thank you.
May I know your name?
My name is David Wright.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Oh! That's sad to know, thank you for checking anyways.
Thank you for contacting us, have a nice day.