Hello.
Hello. How may I assist you?
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
Sure, I am here to help you out.
Thank you.
May I know your name please?
I am Gary Hill.
Wait a moment please.
Sure.
Gary Hill, we regret to inform you that there is no reservation found on your name in our records.
That's fine, thank you for your service.
Thank you for choosing us.