Hello.
Hello, how can I assist you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Yes, I am here to help you. May I know your name please?
My reservation was done under the name Scott Anderson.
Ok, please stand by I will get back to you.
Sure.
Thank you for your time, sorry no reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us, have a nice day.