Hello.
Hello, how can I help you?
I would like to cancel my recent reservation due to some health issues, can you help me in that?
Sure, I can help you with that. Can I have your good name please?
Sure, the ticket has been reserved on the name Matthew Jackson.
Ok, please give me a minute to check your reservation status.
Sure, I will wait for your response.
Matthew Jackson, there is no active reservation found under your name to do cancellation.
That's ok, no problem. Thank you for the information.
Thank you for reaching us, have a nice day.