Hello.
Hello, what can I do for you today?
Unfortunately, I placed a wrong reservation with wrong dates to my family trip, can you please alter my reservation?
Yes, I will help you with that.
Thanks.
Can you please tell me the name in your previous reservation?
I had booked the ticket on Lisa Wilson name, so search on that name.
Sure, please be on hold for a few seconds.
Ok.
Sorry to inform you that, there is no reservation found with your name  Lisa Wilson in our database.
Oh! Ok. No problem with that, thanks for searching.
It's my pleasure. Do you have any other quires?
I will suggest to my friend to contacting you, he was also looking for some help in his booking. No, I did not planned right now.
Oh! thank you for choosing our services.
You are welcome.
Have a great day.