Hello.
Hello. How can I guide you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I will help you with that.
Thank you.
May I know your name to check your reservation status?
My name is Robert Martin.
Ok, please wait for a while.
Sure, I will wait for your information.
We have found a reservation on your name in our records. Shall I cancel it?
Please cancel it.
Your reservation has been cancelled successfully.
Thank you for your help.
Thank you for choosing us.