Hi.
Hello, how may I help you?
I want to change my reservation as my brother coming to home after long time. Can you help me in this?
Sure, wait a while. May I know your good name?
Ok, Virginia Jones is my name.
Thank you for providing your good name. Thank you for your patience.
OK.
No reservation found on your name.
Ok, no problem.
Thank you for choosing us, have a great day.