Hello.
Hello. How can I help you?
I am Michael Brown. I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?
Yes, I can help you with that. Give me a moment.
Sure.
Sorry to inform you that there is no reservation found on your name.
That's fine. Anyway, thank you for your help.
Thank you for reaching our agency.