In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I am a magician, I have to host a show at Philadelphia. Could you book my ticket from Denver? 
 agent: Sure, may I know your trip dates? 
 customer: My itinerary dates are Nov 21 and Nov 23. 
 agent: Can you please share your region airport codes? 
 customer: My genesis and terminus airport codes are DEN and PHL. 
 agent: Do you have any connection limit preference? 
 customer: No. 
 agent: Do you have any other specifications? 
 customer: I want to depart from Denver in the afternoon. 
 agent: Could you help me with your name please? 
 customer: Anthony Perez here. 
 agent: I found a connecting flight with Southwest Airlines and the airfare is about 100. Shall I proceed with flight 1013? 
 customer: Please proceed. 
 agent: For a economy class flight your ticket is booked. 
 customer: Thank you. 
 agent: Thank you for reaching us.

Answer: book


Question: customer: Hi,. 
 agent: Hello. 
 customer: My name is Elizabeth Wilson. 
 agent: How may I assist you? 
 customer: Can you please book a flight ticket with in the range of 200 from Seattle? 
 agent: Sure, may I know on which dates you would like to travel? 
 customer: Sure, 09/12 - 09/14 are my travelling dates. 
 agent: Help me with the airport codes? 
 customer: My source code is WA - SEA and destination code is Houston, TX - IAH. 
 agent: Sorry, we do not found any flights running in your given details. 
 customer: Ok, not a problem. Thank you. 
 agent: Thank you for reaching us.

Answer: no_flight


Question: customer: Hello,. 
 agent: Hello. How may I guide you today? 
 customer: Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled. 
 agent: Sure, I am gleeful to help you with that. May I know your name please? 
 customer: Myself, Lisa Mitchell. 
 agent: Please wait for a while, let me check your previous reservation status. 
 customer: Ok. 
 agent: Thank you for waiting. There is no reservation found on your name in our database to cancel it. 
 customer: Ok, no issues. Thank you for opting us. 
 agent: Thank you for reaching us, have a great day.

Answer:
no_reservation