Hello, I am Timothy Nelson.
Hello, how may I assist you?
Owing to an emergency I want to change my existing reservation, can you please help me with that?
Sure, I am here to help you. Hold on for a moment.
Sure.
Let me check in our database. Sorry Nelson, there are no flights reserved on your name.
Ok, no issues. Thanks for your information.
Welcome. Thank you for reaching us, have a good day.