Hello.
Hello, what kind of assistance do you need?
Owing to an emergency I had to request for this cancel reservation.
Ok, I can definitely help you in doing that. Will you please let me know on what name the reservation was made formerly?
I am Jennifer Scott.
Ok, give me a moment Jennifer Scott. So that I can check the current status of your reservation and revert you.
Sure.
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active by your name in our data base.