Hi.
Hello. How can I aid you?
I want to cancel my recent reservation as my holiday trip got cancelled due to bad weather. Can you help me with that?
Sure, I can help you. May I know your name?
My name is Paul Brown.
Give me a minute.
Ok.
Thanks for your time. We didn't found any reservation by this name.
No problem, thank you for your information.
Thank you for choosing us.