Hello, Is this ticket booking agency?
Hello. Yes, you are at right place, how may I help you?
Actually I planned a trip but I saw a news that there is a terrorism attack at my destination location. So I want to cancel my recent reservation as soon as possible, can you help me?
Oh! that's a good decision.
Thank you.
I will check the existing reservation, can I have your name for searching your ticket?
Sure, I am Lisa Adams.
Unfortunately, I did not found your name in reservation chart list.
Oh! that's fine.
Do you need any other help?
No, anyway's thank you for your information.
Most welcome. Thank you very much for reaching our service agency.