Hi, I'm Alexander Lewis.
Hello Lewis, how can I assist you today?
I would like to cancel my reservation because my cousin met with an accident, can you please help me?
Sure, please wait. Let me check.
Sure, take your time.
Lewis, I have found a reservation by your name, shall I cancel it?
Yes, please cancel it.
Sure, I have cancelled your reservation.
Thank you so much.
You are welcome.