Hello.
Hello, how may I aid you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?
Sure, we are here to assist you. To check with the reservation, May I know your name?
Sure, my name is Barbara Carter.
Ok, please wait for a moment.
Sure.
Thank you for your time, No reservation was found on your name.
Ok, not an issue. Thanks for your response.
Thank you for reaching us.