Hello.
Hello. How may I aid you today?
My trip got postponed, so I need to change my trip dates, can you please help me?
Sure, we are oblige to help you.
Thank you.
Can you please provide your name to check your previous reservation?
My name in previous ticket is David Jones.
Sorry to inform you that, there is no reservation exists with the name of David Jones.
That's not an issue, thank you for the information.
Thank you for approaching us, have a great day.