Hi.
Hello. How may I help you today?
Shirley Lewis here. My business meeting has been postponed, so I would like to change my existing reservation.
Sure, I am here to help you with that.
Thanks.
Ok, please wait for a minute.
Ok, I will wait for your reply.
Sorry to say that, there is no reservation found on your name in our database.
That's fine, no problem.
Thank you for reaching us.