Hello. I am Carolyn Thompson.
Hello, how may I oblige you for the day?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me in booking?
Sure, please wait for a while, I will check in the reservation list and revert to you.
Ok.
Sorry, we couldn't find any reservation on your name.
Ok, no problem. Thank you.
Thank you for reaching us.