Hi.
Hello. How may I assist you at this moment?
I am Laura Moore, I need to change my reservation as my exams got postponed. Can you please help me out?
Sure, I am glad to help you with that. Please wait a moment to check your previous reservation.
Sure, I will wait for your response.
We regret to inform you that there is no reservation on your name in our records.
It's ok, anyway thank you for the help.
Thank you for reaching to our services, have a great day.