In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

Q: customer: Hello. 
 agent: Hello. 
 customer: I am Mary Hill. 
 agent: Please let me know, What kind of service you are looking for today? 
 customer: Can you aid me to book a flight ticket from AUS to BOS? 
 agent: Sure, I can help you to make your journey successful. 
 customer: Thank you for positive response. 
 agent: Let me know when you are willing to travel to book a flight? 
 customer: My planned trip dates are Apr 23 and Apr 25 respectively. 
 agent: Which flight you have preferred to travel either a connecting flight or a direct flight? 
 customer: I would like to travel in connecting flight for my journey. 
 agent: At the time of take off and for your return journey, do you have any specific time concern? 
 customer: My return time should be in the afternoon. 
 agent: If you can help me with your name, I can begin looking up for the availability of flights. 
 customer: Please reserve my ticket with my name which I have already mentioned above. 
 agent: Thank you for providing all necessary details, please stand by I will check and revert to you. 
 customer: Take your time. 
 agent: Thank you for waiting and we have found a flight in an business class with 1 connection in United Airlines and the fare of your flight will be 900. Do you like me to proceed your booking with this flight? 
 customer: Please proceed with these airlines. 
 agent: Your ticket has been reserved with flight number 1028. 
 customer: Thank you for your service. 
 agent: Thank you for availing us.

A: book
****
Q: customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: Can you please cancel my existing reservation as my plan to go for holiday trip got cancelled? 
 agent: Sure, can I know your name? 
 customer: I am Rachel Jones. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: Thanks for waiting. 
 customer: Ok. 
 agent: We found reservation on your name and it has been cancelled successfully. 
 customer: Thank you. 
 agent: Thank you for opting us.

A: cancel
****
Q: customer: Hi. 
 agent: Hello, how can I be your helping hand today? 
 customer: Can you please avail me a flight ticket with the name of Carolyn Jones? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Can you please tell me your airport codes? 
 customer: My airport codes are from NY - EWR to TX - DFW. 
 agent: Ok, when you want to return from DFW? 
 customer: I would like to return on 08/22. 
 agent: Ok, kindly mention your start date of the journey? 
 customer: I want to start my journey on 08/20. 
 agent: Ok, please wait a minute. 
 customer: Sure. 
 agent: We found a Delta airline with a halt in between the journey. 
 customer: Please go ahead with the booking. 
 agent: Your ticket has been confirmed with flight number 1001 with fare of 100. 
 customer: Thank you. 
 agent: Thank you for contacting us.

A:
book
****