Hello.
Hello, how can I assist you today?
Myself Stephen Lee.
Yes Mr. Stephen, welcome to our agency.
Thank you for welcoming me, there is a concern regarding the flight reservation. Can you aid me?
Sure, I am gleeful to help you. May I know your concern so I can provide you our best service in solving your request?
Yes, I need your service in modifying my reservation because I have to change my destination airport code as the airport I want to go is been closed temperately. Can you amend the reservation?
Sure, I will aid you with the amendment of your reservation. Please be on hold.
Thank you for the positive response. I will wait.
I really appreciate your patience. Sorry Lee as I had checked the reservation records, there is no reservation been found under your name in our records.
That's so sad to know, anyway thank you for searching the reservation records for me.
You are welcome, thank you for approaching us. Have a great day.