Hello, I am Donna Taylor.
Hello, how can I give assistance to you?
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
Sure, we are here to help you to change your reservation.
OK.
Please be on hold, to check the reservation on your name.
OK.
Thanks for waiting, there was no reservation found on your specified name.
No problem, thank you.
Thank you for opting our agency.