Hi.
Hello.
I am Margaret Jackson.
What type of help do you need from our travel agency?
I would like to cancel my recent reservation, as my exam is postponed? Can you help me?
Yes, I am here to help you with the ticket cancellation process.
Ok.
Sorry to inform you, there is no reservation found on your name in our database.
That's ok, thank you for checking.
You are most welcome. Thank you for choosing us.