Hello.
Hello. How can I assist you today?
My holiday trip has been cancelled. So, I would like to cancel my recent reservation. Could you please help me with that?
Sure, please allow me a moment to check for the previous reservation. May I know your name to proceed further?
My reservation was done under the name Dorothy Rodriguez.
Dorothy, there is no reservation found under your name.
That's ok, not an issue. Anyways, thank you for the information.
You are welcome. Thank you for contacting us, have a great day.