Hello, I am Nancy Jones.
Hello, how could I serve you at this moment?
Due to my health problem I want to change my reservation, can you please help me to change my reservation?
Sure, I am here to help you. Can you please wait for few minutes. I will check with your recent reservation?
Sure, I will wait.
Thank you for your time, there is no recent reservation found on your name to change reservation.
Ok, no problem.
Thank you for choosing us.