Hi.
Hello, how may I address you?
Can please help me to change an exiting reservation due to bad weather conditions?
Sure, let me check the current status and revert you.
Thank you.
May I know your name to check?
I am Steven Campbell.
Ok, please wait.
Ok.
We could not find any active reservation by the name you gave.
Ok, not an issue. Thank you for your information.
Thank you for opting us.