Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello, myself Kathleen Brown. 
 agent: Hello, how can I best assist you now? 
 customer: I want to book a flight ticket to visit Rocky Steps in Philadelphia, PA - PHL. Can you please make a flight reservation under the fare of 500? 
 agent: Sure, I can help you in that. 
 customer: Thank you. 
 agent: May I know your journey dates to travel? 
 customer: I want to travel on 01/31 and need to catch return flight on 02/02. 
 agent: Please share me your boarding airport code? 
 customer: My origin airport code is Orlando, FL - MCO. 
 agent: Do you need any lay by in between journey? 
 customer: Yes, I need a connecting flight. 
 agent: Thanks for your details, there is a flight available in Delta airline of flight number 1013 and fare is 200. Shall I proceed for booking with connecting flight? 
 customer: Please proceed with the booking. 
 agent: Your ticket has been reserved. 
 customer: Thanks for your assistance. 
 agent: Thanks for choosing us, wish you a good journey in Delta airlines.
Answer:
book