Hello.
 Hello, how may I oblige you today?
I am Margaret Jackson. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me in that?
Sure, please wait.
Sure.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, not a problem.
Thank you for reaching us.