Hello.
Hello. How can I aid you today?
I want to change my existing reservation due to some technical issues. Can you help me in doing that?
Sure, I am here to help you.
Thank you.
May I know the name on which the ticket has been reserved formerly?
Sure, Nancy Green here.
Ok, hold on for a moment. Let me check.
Sure.
Sorry Nancy Green, there are no flights reserved on your given name formerly.
Ok, no problem. Thank you for your quick response.
Welcome, thank you for choosing us. Have a great day.