Hello.
Hello. How can I aid you today?
Due to health issues, I need to cancel my recent reservation. Please help me with that.
Sure, I will help you in cancelling your ticket. Can you please help me with the name to check with the status?
My name is Helen Nelson.
Please wait a moment.
Ok.
Thank you for waiting. Helen Nelson, I found reservation under your name and the ticket is cancelled.
Thank you for your help.
Thank you for choosing our agency.