Hi.
Hello. How can I serve you?
Due to heavy rains my tournament got postpone, could you please help me to change an existing reservation?
Sure, I can help you.
Thank you.
May I know your name?
I am Carol Lopez.
 I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.