Hi.
Hello, how may I be there for you?
Owing an emergency, I want to cancel my reservation which is with the name Margaret Clark.
Sure, let me check the reservation list and revert you.
Ok.
We found a reservation matching your name. Shall I proceed with cancellation?
Yes, you can.
You may receive only 85% of refund if you cancel it. Is that okay with you?
Yes, I am perfectly fine with it.
Ok, your ticket has been cancelled. Do you want to book any other flight?
Not now, I will be back soon.
Thank you for choosing our service. We look forward to serve you again.