Hello.
Hello. How may I help you?
Owning to an emergency, I want to cancel my recent reservation.
Sure, I will help you. Please let me know your name to check your registered details?
Thank you, my name is Deborah Collins.
Thank you for your details.
Ok.
Sorry, there is no reservation is found on your name in my records.
Ok, no problem.
Thank you for choosing us, have a nice day.