Hi.
Hello, how can I best support you today?
Owing to an emergency, I want to cancel my reservation. Can you please help me out?
Sure, I am here to help you.
Thank you.
Can I have your name please?
I am Kevin Roberts.
Thanks for your name, wait for a while.
Ok.
Thank you for waiting, no reservation was found on your name in our database.
Ok, no issues. Thank you.
Thank you for choosing us.