Hi.
Hello. How may I aid you at this moment?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I am happy to help you with the ticket cancellation process. Can I have your name to check the ticket status?
Sure, my name is Dorothy Edwards.
Ok, please give me a minute.
Ok.
Sorry to inform you, there is no active reservation found on your name in our database to cancel.
That's ok, thank you.
You are most welcome. Thank you for reaching us.