Hello.
Hello, how may I help you today?
Owing to an emergency I want to change my existing reservation. Can you help me out with this?
Sure, may I know your name please?
Sure, I am Patricia Campbell.
Ok, hold on a moment I will get back to you.
Ok.
Thanks for holding on,. We are sorry to say you that we have not found any reservation on your name.
Ok. No problem. Thank you for your information.
Thanks for contacting us.