Hello.
Hello, how can I assist you today?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with that?
Sure, we are happy to help you.
Thank you.
May I know your name?
I am Sarah Harris.
Ok, please standby.
Sure.
Thank you for being patient, There was no reservation found on your name.
Ok, May be booking is not done properly. Thanks for your help and support.
Thank you for contacting us.