Hello.
Hello, how can I help you?
Can you please cancel my existing reservation as my planned holiday trip got cancelled?
Sure, I can help you with that. May I know your good name please?
I am Stephanie Hernandez.
Ok, please wait for a while.
Sure.
There is no active reservation found under your name to do cancellation.
Ok, not an issue. Thank you for the information.
Thank you for choosing us.