Hi.
Hello, how may I serve you today?
Can you please cancel my reservation due to heavy rainfall at my destination place?
Sure, we are here to help you. May I know your name please?
Thank you. I am Elizabeth King.
Ok, please be on hold.
Sure, take your time.
Sorry, we could not find any reservation against your name.
That's ok, thank you for checking.
Thank you for choosing us.