Hello.
Hello. How can I aid you today?
Due to sudden demise of my Great grand father, I just want to cancel my recent reservation. Can you please aid me with cancellation?
Sure, I will aid you with that. May I know your name for further process?
Sure, please check my reservation on the name of Carol Rodriguez.
Ok, please wait a moment.
Sure.
There is no previous reservation available under your name.
Ok, no problem. Thanks for your help.
Thank you for reaching us.