Hi. I am William Edwards.
Hello, how may I serve you today?
I made my reservation in advance, but now found out I don't have any leaves so want to cancel my reservation.Please help me to cancel it.
Sure, we are here to help you.
Thank you.
Please wait a minute.
Ok.
Sorry to say that, there is no active reservation found on your name to cancel.
That's Fine. Thank you.
Thank you for approaching us.