Hello.
Hello. How may I assist you?
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
Sure, I am here to help you.
Thank you.
May I know your name please to check your reservation status?
Sure, I am Christine Edwards.
Christine Edwards, no reservation has been found on your name in our records.
No worries, thank you.
Thank you for approaching us.