Hello.
Hello. How may I aid you?
I want to change my flight reservation as my mother is unwell, can you please help me?
Sure, I am here to help you. May I know your name please?
The reservation was done in the name of Joseph Hall.
Please give me a moment to check your reservation status.
Sure.
Sorry, there is no reservation found on your name in our records.
No problem. Anyway, thank you for checking.
Thank you for approaching us.