Hello.
Hello, how can I help you?
I want to cancel my reservation as my plan to visit my home is cancelled. Can you help me?
Sure, can you please tell me your name?
My name is Sharon Johnson.
Thank you. Please be online for a while, I will check your reservation status and get back to you.
Sure.
Sorry, I have not found any reservation by your name in our database.
Ok, thank you for the information.
You are welcome and have a nice day.