Hi.
Hello, how may I help you?
I already have an reservation to attend a meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation, please help me with this.
Sure, may I know your name?
Myself Richard Wilson.
Ok, please wait a minute.
Sure.
Sorry, there is no active reservation found under your name in our records.
It's ok, thank you.
Most welcome.