Hello.
Hello. How may I guide you today?
I am Emma Green. Suddenly I got a call from my manager to attend a meeting on same departure date, so I need to change my existing reservation. Can you please help me?
Sure, I will help you with that.
Thank you for your positive response.
Please wait for a minute.
Ok, take your own time.
Emma Green, I am sorry to say that there is no reservation found under your name.
That's ok.
Thank you for contacting us, have a great day.