Hi.
Hello, how may I be at your service today?
Could you please help me to cancel my recent reservation due to my health issue?
May I know your name please to check the status of your reservation?
I am Michael Thomas.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
No problem, thank you.
Thank you for reaching us.