Hello. I am Susan Moore.
Hello, how can I serve you today?
Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
Sure, I will help you with cancellation. Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Not an issue. Thank you.
Thank you for reaching us, we hope see you again.