Hello.
Hello. How may I be of your service?
Due to heavy rain, I want to cancel my reservation. Can you help me?
I understand your request, I'll help you with this.
Thank you.
Could you please let me know your name to check the reservation status?
Gary Parker here.
Ok, please wait a moment.
Sure.
I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
No problem, Thanks for the information.
Thank you for opting us.