Hello.
Hello, how can I help you today?
Due to some health issues, I want to change my existing reservation. Can you please help me with this?
Sure, can I have your name please?
Sure, my name is Jonathan Hill.
Ok, please wait for a while.
Ok.
Thanks for waiting, there is no active reservation on your given name.
Ok, no problem. Thanks for the information.
Thank you for opting us.