Hi.
Hello, how can I help you today?
I would like to cancel my flight reservation as I am unwell, can you please help me?
Sure, I am here to help you with that cancel reservation. May I know your name please?
Sure, I am Catherine Parker.
Please wait for a moment, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel it.
Not an issue. Anyway, thank you for checking.
Most welcome, thank you for reaching us. Have a great day.