Hello, Robert Thomas here.
Hello Robert Thomas, how can I help you?
My exams has been postponed so, I want to cancel my recent reservation. Can you help me with this?
Sure, we are here to help you for cancellation. Please hold on, I will check is there any reservation on your name.
Sure.
Thanks for being hold, we found a reservation on your name.
Ok, you can proceed for cancellation.
Ok, the ticket has been cancelled successfully on the name of Robert Thomas.
Ok, Thank you for your service.
Thank you for availing us.