Hello.
Hello, may I know your good name please?
My name is Matthew Thomas.
How may I assist you Matthew Thomas?
I want to change my existing reservation due to health issues.
Ok, please hold on a while. I will check with your name and change it accordingly.
Ok.
Thanks for being hold, we did not find any reservation done on your name.
No problem, thanks for your good service.
It's our pleasure to serve you, we look forward to hear from you. Thank you.