Hello.
Hello, how can I assist you?
I want to change my existing reservation, can you please help me with this?
Sure, I'm glad to help you with that. May I know your good name please?
I am Pamela Edwards.
Ok, please wait while I'll check your reservation status.
Sure.
Pamela Edwards, there is no active reservation found under your name to do changes in that.
Ok, no problem. Thank you for your information.
Thank you for choosing us, have a nice day.