Hello. I am Joseph Lee.
Hello, how can I help you today?
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me?
Sure, I will help you.
Thank you.
Please wait for a while.
Sure, take your own time.
Thanks for waiting, there is no reservation found on your name to change.
That's ok, thank you for checking.
Thank for approaching us.