TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: Rebecca Gonzalez here. Please help me out in booking the ticket from OAK to BOS. 
 agent: Sure, can you please provide your travel dates? 
 customer: My trip dates will be 07/28 to 07/30. 
 agent: Do you have any preferences? 
 customer: My depart time must be in the morning. 
 agent: Is there any class preference? 
 customer: No. 
 agent: Ok, please wait a minute. 
 customer: Ok. 
 agent: We found an American airline with flight 1019 having a fare 100 with stopover. Shall I proceed with booking? 
 customer: Please proceed. 
 agent: Your booking has been done. 
 customer: Thank you. 
 agent: Thank you.

SOLUTION: book

PROBLEM: customer: Hello, I am Sandra Taylor. 
 agent: Hello, how may I aid you? 
 customer: I want to change an existing reservation, can you please help me in that? 
 agent: Sure, I am here to help you. Please wait for a while. 
 customer: Sure. 
 agent: Thanks for your time, there is no active reservation found in your name. 
 customer: That's ok, not a problem. Thanks for your information. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I want to book the flight ticket from DTW to IAH. Can you please help me? 
 agent: Ok, please provide me your name to book a ticket. 
 customer: My name is Cynthia Martin. 
 agent: Please may I know your dates of journey? 
 customer: My travel dates are Mar 7 and Mar 9. 
 agent: Please let me know your preferred connection limit. 
 customer: I need a single connection flight. 
 agent: Please let me know your class preferren. 
 customer: I am comfortable with any class. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: There is a connecting flight available with the airfare 100 and the airlines is Hawaiian. Can I book the flight 1002? 
 customer: Please proceed. 
 agent: Ok, the flight ticket is confirmed and the departure time is 23:00 Hours and return time is 10:00 Hours. 
 customer: Thank you for the help. 
 agent: Thank you for choosing our agency.

SOLUTION:
book