Hello.
Hello. How can I assist you?
I would like to cancel my reservation which is done recently due to some problems, can you please help me in this condition?
Yes, I can help you.
Thank you.
Can I know your name for checking your previous reservation?
Sure, my name is Mark Walker.
Sorry to inform you that there is no reservation found on your name.
That's ok, thank you for your service.
Thank you for consulting us.