Hello.
Hello. How can I help you for the day?
I need to cancel my active reservation, can you please help me out?
Sure, I am mirthful to help you with that reservation cancel. May I know your name please?
Myself Emma Smith.
Please wait for a while, let me check your previous reservation status.
Ok.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
That's ok, thank you for searching my details.
Thank you for reaching us, have a great day.