Hello.
Hello. What service that you are seeking from our agency?
I am Sandra Brown.
Nice meeting you Brown.
Thank you, I want to cancel my flight ticket, can you please help me with that?
Sure, I am glad to help you.
Thanks.
Please wait a moment to check your previous reservation.
Ok.
Sorry to inform you that, there is no reservation with your name in our records.
Oh! It's ok no problem.
Thank you for approaching us, have a great day.
Thank you for your service.
Most welcome.