Hello.
Hello, how can I guide you for today?
I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.
May I know your name?
Sure, please check the reservation with my name Nancy White.
Please give me a minute, I will check your existing reservation status.
Sure, take your time.
Sorry, there is no reservation found under your name.
Oh! May be booking has not done properly. Anyway, thank you for your time.
Thank you for contacting us, have a nice day.