Hello.
Hello. How can I help you?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, let me know your name to check your reservation details.
My name is Elizabeth Young.
Thank you, please wait for a while.
Sure.
We are regret to inform you that there is no active reservation on your name in our data.
No problem, thank you for the checking.
 Thank you for choosing us.