Hi.
Hello.
I am Eric Lee.
How may I guide you today?
I want to change my existing reservation due to postpone of my exams, so can you please help me with this?
Sure, I will help you with that.
Thank you.
Please be on hold to check your previous reservation.
Sure.
There is no reservation found on your name in our records.
Not a problem, thanks for checking.
Thank you for approaching us, have a great day.