Hello.
Hello. How may I guide you?
My friend was hospitalised, so I couldn't make a journey right now. I need your help in changing the reservation.
I will surely help you.
Thank you.
Can I have your name to check your previous reservation details?
Previously, I have reserved my ticket with the name of Dennis Wilson.
Ok, let me check.
Sure.
Sorry for the inconvenience, there is no active reservation found under your name in our database.
It's ok, not an issue. Thank you for providing information.
You are welcome. Thank you for contacting us.