Hello.
Hello, how can I assist you today?
Can you please check with my previous booking and help me with changing it?
Sure, I am here to help you. May I know your name please?
Myself Karen Roberts.
Thanks for your name, please wait.
Take your own time.
Thank you for waiting, no reservation was found on your name to change.
Oh! That's ok. No issues.
Thank you for visiting us.