Hello. I am Frank Miller.
Hello, how may I serve you today?
Can you please cancel my ticket? Because I need to attend an emergency surgery at hospital.
Sure, I will help you with cancellation.
Thank you.
Please wait for a while, I check for reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name.
Ok, Thank you.
Thank you for reaching us, we hope see you again.