Hello.
Hello.
I am Sandra Adams.
Sandra Adams, how can I aid you today?
I want to change my existing reservation due to some health issue, can you please help me with this?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check.
Sure.
Sorry Sandra Adams, there are no flights reserved on your given name formerly.
No problem, thanks for your information.
Welcome, thank you for choosing us. Have a great day.