Hello.
Hello. How may I help you?
Can you please change my existing reservation as my plan to go for holiday trip got postponed?
Ok, may I know your name please?
I am Betty Hill.
Ok, please wait a minute. I will get back to you soon.
Sure.
Sorry Betty, there is no reservation found under your name in our records.
It's ok, no problem. Thank you for the information.
Thank you for approaching us.