Hello, I am Christine Phillips.
Hello, how may I assist you today?
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
Sure, I will help you with cancellation. Please wait for a moment.
Thank you. Sure.
Thank you for waiting, sorry there is no reservation found on your good name.
No problem, thank you for the information.
Thank you for reaching us, we hope see you.