Hi.
Hello, how may I help you?
I want to cancel my reservation which is done recently due to some problems, can you please help me?
Sure, please wait for a moment to check your details. Meanwhile, may I know your name?
Ok, I will wait. Sure, my name is Frank Lee.
Sorry to say, no flight is available for you.
Ok, that's fine.
Thank you for reaching us, have a nice day.