Hello.
Hello, how may I help you today?
 Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Sure, I am here to help you.
Thank you.
May I know your name please?
My name is Raymond Scott.
Please wait for a moment.
Sure.
Sorry Scott, there is no reservation found as per your name in our database.
It's ok, thank you for your help.
Thank you for opting us.