Hi.
Hello, how may I assist you today?
I want to change my existing reservation due to my health issue, can you please help me with this?
May I know your name for the changing process?
My name is Janet Robinson.
Thank you, please wait for a while.
Sure.
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
Not a problem, thank you for checking.
Welcome, thank you for reaching us.