Hello.
Hello. How can I assist you today?
My name is Katherine Hall. May I know if it is possible to cancel the reservation which I had done last week?
Sure, please allow me a moment to check for the previous reservation.
Ok, please take you own time. I will wai.
Katherine Hall, there is no reservation found under your name.
That is ok, thank you for assisting me.
You are welcome. Thank you for contacting us.