Hi.
Hello, how may I assist you?
I wish to change my existing reservation, because my business trip is postponed. can you help me in this?
Sure, may I know your good name?
I am Shirley Phillips.
Please, stay online. I will check the previous list and revert to you.
Sure.
Sorry for the inconvenience, there is no active reservation on your name to change it.
Ok, Thanks for sharing the information.
Thank you for reaching us, have a good day.