Hi.
Hello. How may I assist you?
Can you please change my reservation as my sister got the journey dates wrong?
Sure, I can help you to change the ticket details. Can you please tell me your name?
I am Steven Johnson.
Ok, please give me a minute.
Sure, I will wait for your reply.
Sorry to inform you, there is no reservation on your name to change the details.
That's ok, thank you for checking.
Most welcome. Thank you for approaching us.