Helloi.
Hello.
I am Doona Moore.
How may I aid you today?
I want to change my reservation, due to financial issues, can you help me?
I will help you with that. Please wait for a minute, I will check it.
Sure.
I am sorry to say that there is no reservation found under your name.
It's ok, thank you for your information.
Thank you for contacting us, have a great day.