Hello.
Hello. How may I assist you today?
Due to heavy rains I want to change my reservation, can you please help me out? My name is Michelle Jones.
Sure Jones. To change reservation provide your new airport codes and travelling dates?
My new airport codes are MSP and DTW. My travel dates are 03/05 and 03/07.
Ok, wait for a moment.
Ok.
Sorry, no flights as per your details.
No problem.
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