Hello.
Hello, how may I assist you?
I am Pamela Smith, can you change my recent reservation because my event I want to go had postponed, can you help?
Sure, I am here to help you out in cancelling the flight ticket.
Ok, cancel my reservation if change is not possible.
Sorry Smith, here I didn't find any active reservation on your name.
Ok, not a problem. Anyways thank you for assisting me.
Thank you for reaching us.