Hello.
Hello, how can I best assist you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
Sure, That is what I am here to change your reservation. May I know your good name please?
Sure, I am Mary Lee.
OK, please wait for a while.
Sure.
Unfortunately, there is no active reservation found on your name to change it.
Ok, Thank you.
Thanks for consulting us, wish you a happy day.