Hello.
Hello, how can I help you?
I want to change my reservation due to heavy snowfall at my destination point. Can you help me with that?
Sure, I am here to help you. May I know your name to check with the reservation status?
My name is Barbara Wright.
Barbara Wright, regret to inform that there is no active reservation found under your name to amend.
Ok, thank you for the information.
Thank you for connecting with our agency.