Hello.
Hello. How may I help you?
I need to cancel my reservation due to my planned programme got cancelled so please help me with that.
Sure, may I know your name please to check the reservation status?
Sure, please check the reservation with the name of Scott Green.
Scott, there is no reservation found with your details.
It's ok fine.
Thank you for choosing us.
Anyway, thank you for your time.
Welcome.