Hi.
Hello, how may I aid you today?
My trip is cancelled, so I have to cancel my reservation. Can you please help me out?
Sure, I will help you with this. May I know your name please for further process?
My name is Amy Hall.
Ok, please wait for a moment.
Sure.
Sorry Hall, there is no reservation found as per your name to cancel your reservation.
No problem, thank you for the information.
You are welcome.