Hi.
Hello. How may I help you?
I am Emma Gonzalez. I made a reservation earlier this week to start a new project but due to some technical issues it got postpone. Can you please help me in changing my reservation?
Ok, wait a moment.
Sure.
Thanks for your time, there is no reservation found on your name to change it.
Not a problem, thank you for the information.
Welcome Emma Gonzalez.