Hi.
Hello, how may I aid you for this moment?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to help you. May I know your name please for further process?
I am Barbara Carter.
Ok, please wait for a moment.
Sure.
Sorry Carter, there is no reservation found as per your name to cancel your reservation.
No problem, thanks for checking.
You are welcome.