Hello.
Hello, how may I aid you today?
I am Brandon Thomas. I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I am here to help you out. Please allow me a moment.
Thank you. I will wait for your response.
Sorry Thomas, there is no active reservation on your name in our database.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
Thank you for your information.