Hi.
Hello. How may I assist you today?
Owing to an emergency, I want to change my existing reservation.
Sure, I'll try to help you in changing an existing reservation.
Thank you.
Please share your name to check the reservation list.
Sure, Rebecca Thompson here.
Ok, please wait a minute I will get back to you with the present status.
Sure.
Thank you for waiting, sorry there is no active reservation have been found under your name in our database to amend it.
Ok, no issues. Thank you for your information.
Thank you for approaching us.