Hello.
Hello, how can I help you?
Help me in cancelling of my reservation, as my visa got cancelled with some technical issues.
Sure, I am here to help you.
Ok.
May I know your name please?
My name is Nancy Nelson.
Ok, please stand by.
Sure.
Thanks for your time, sorry no reservation found with your name.
Not a problem.
Thank you for reaching us, have a nice day.