Hi.
Hello.
I am Larry Thompson.
How may I help you today?
I need to cancel my reservation due to some personal issues in my family, can you render me?
Ok, please hold on a moment.
Sure, I will wait your response.
Thanks for your time, there is no reservation found under your name to cancel it.
That's ok, no an issue. I check through mails about this concern.
That's fine, thanks for choosing us.