Hi.
Hello. How can I assist you?
Due to ill health, I want to postpone my trip to some other dates. Please help me in that.
Ok, I will help you with that. So, can I know your name please?
Sure, my name is Amanda Thomas.
Please wait for a while.
Sure.
Sorry, no reservation found on your name to change.
Oh! That's ok, thank you for giving the information.
Most welcome.