Hello.
Hello. How may I assist you today?
My friends cancelled the plan unfortunately, so please help me to cancel my reservation. Can you help me with that?
Sure, may I know your name to proceed further?
My name is Sarah Rodriguez.
Sure, please wait for a minute.
Ok.
I am really sorry for to tell you, I cannot find any reservation with your requirements.
That's ok, not an issue.
Thanks for contacting us Sarah.
Thank you for your service.
It's my pleasure.