Hi,.
Hello,. What kind of help, do you want from us?
Owing to an emergency, I need to cancel my reservation. Can you help me with that?
 Sure, I can help you in that.
Thank you.
May I know your name, to check your reservation and cancel your ticket?
Sure, I am Charles Hernandez.
 Ok, please wait.
Sure.
Sorry Charles Hernandez, there is no active reservation on your name to cancel it.
Ok, no issues. Thanks for your response.
 Thanks for approaching us.