Hello.
Hello. How may I assist you?
My name is Kathleen Lopez. I am looking for some help in my ticket cancellation due to some health issues, can you help in that one?
Yes, I can help you with that. Sorry to say that there is no reservation found on your name in our database.
Ok, I think my brother might cancelled the previous booking.
Ok.
Thank you for your quick hand help in providing the information.
Thank you for contacting us. Feel free to reach us anytime.