Hello, I am Charles Carter.
Hello, how may I assist you today?
Owing to an emergency, I need to cancel my recent reservation. Could you please help me in cancelling?
Sure, we are here to help you.
Thank you.
Please wait a moment.
Ok.
Thank you for your valuable time, sorry, no reservation found on your name.
Ok, no issues. Thank you for your information.
Thank you for opting us.