Hello.
Hello. How may I aid you?
I have to attend an important meeting, so I am unable to catch the flight. Can you please change the travelling dates of my previous ticket?
Sure, I am here to help you.
Thank you.
Can I know your name for checking your past reservation status?
Ok, my name is Charles Hernandez.
Ok Charles, please wait for a minute.
Ok, take your time.
Sorry for the inconvenience, there is no reservation on your name in our database.
It's ok, thank you for spending your valuable time.
Thank you for contacting us.