Hello.
Hello, how may I be of your helping hand?
I want to change my existing reservation. Could you help me with that?
Sure, may I know your good name please?
Carol Miller here.
Wait a moment to get back to you with the current status.
Ok.
Thank you for your being waiting, we did not find any active reservation with your name in our database to make changes further.
That's ok, no problem. Thank you.
Thank you for reaching us. Hope to serve you again.