Hello, Nicole Parker here.
Hello. How can I help you?
I planned to meet my cousin in Oakland but he will not be available during my visit. So I want to change my existing reservation. Could you help me out?
I'll be glad to help you.
Thanks.
Have you done the reservation with the name you have provided me?
Yes, the reservation is on my name.
I'm really sorry, we are unable to find your reservation in our data sheet.
No problem, may be my ticket was cancelled by my father.
Is there anything else I can help you with?
No, thank you for your assistance.
Ok Parker, I know that you have other agency as options and I'm glad you to chose our agency for your trip. Thank you and have a nice day.