Hi.
hello, how can I serve you today?
As my semester holidays are postponed, I want to change my reservation.
Sure, may I know your good name please?
Could you help me in changing my reservation with the name of Katherine Hernandez?
Ok, please wait.
Sure.
Thank you for your time. Unfortunately there is no reservation found by your time.
No problem. Thank you for your information.
Thank you for choosing us and have a nice day.