Hi.
Hello, how may I help you today?
Owing to an emergency I had to request for this cancel reservation.
Sure, I will help you with cancellation. May I know your good name?
My name is Shirley Lewis.
Please wait for a moment.
Sure.
Thank you waiting, sorry there is no reservation found on your name in our system data.
Thank you.
Thank you for visiting us, we hope see you again.