Hello,.
Hello, what help are you seeking form our agency side?
My trip dates have been postponed, can you please help me in changing my existing reservation?
Ok, may I know on which name you have booked your previous reservation?
Sure, my name is Joseph Jones.
Sorry to say, there is no active reservation found by your name.
Ok, no issues. Thank you for your help.
Thank you for approaching our agency. Have a nice day.