Hello. Edward Lee here.
Hello, what can I aid you for today Lee?
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
I am glad to help you about that.
Thank you.
Sorry Lee, there are no active reservations under your name to change.
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
Most welcome, thank you for reaching out here.