Hi.
Hello, how may I aid you?
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
Sure, could you please provide your name to check your reservation status?
Sure, my name is Jennifer Mitchell.
Ok, please wait a moment I will check your details and proceed further.
Ok.
Sorry to say, there is no reservation on your name in my database.
That's ok, thank you.
Thank you for reaching us, have a nice day.