Hi.
Hello, how may I help you today?
Melissa Young here.
Glad to meet you, Young.
I would like to cancel my reservation for my exams, can you help me?
Sure, I will help you with this.
Thanks.
Please wait for a moment.
Ok, take your time.
Sorry Young, there is no reservation found as per your name to cancel your reservation.
Oh! No issues with it, thanks for checking.
You are welcome and have a nice day.