Hello. I am Ronald Nelson.
Hello, how can I support you today?
Due to bad weather, I need to cancel my reservation.
Ok.
Can you please help me with it?
Sure, I will help you. Please wait for a while, I will check your previous reservation.
Ok.
Thank you for being patience, there is no active reservation found on your name.
Ok, not an issue. Thank you.
Thank you for approaching us.