Hello, I am Mark Walker.
Hello Mark, how can I aid you today?
Can you aid me in cancelling my ticket?
Sure, I am here to help you. Hold on for a moment. Let me check.
Thank you. Take your time.
I found a reservation on your name, shall I proceed to cancel?
Yes, cancel my ticket.
Your ticket has been cancelled Mark.
Thank you.
Welcome, thank you for choosing us. Have a great day.