Hello.
Hello. How may I help you?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, we are here to help you. May I know your name please?
Thank you. I am Katherine Adams.
Sorry to inform you that there is no active reservation on your given name.
Ok, no issues. Thanks for the information.
Thanks for contacting us.