Hello.
Hello, how may I help you?
I am Kevin Lee.
Hello Kevin, Good Morning.
I am planning to cancel my resent reservation, due to some heath issue.Can you please cancel my ticket?
Sure, I am happy to help you. Could you please wait for a moment?
Ok, take your own time.
Sorry Kevin, there is no reservation available for you.
That's fine, thank you for your service.
You are welcome.