instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Mary Walker. I want to visit Titanic the aircraft exhibition at MCO, can you please book a ticket for me? 
 agent: Sure, we are here to help you. May I know your planned dates of travelling? 
 customer: My trip dates are 10/29 to 10/31. 
 agent: May I Know your boarding point? 
 customer: Source: PHX. 
 agent: Thank you for the details. Please be on hold. 
 customer: Sure. 
 agent: I found a flight with number 1024 and Delta airline. Shall I proceed? 
 customer: You can proceed. 
 agent: Your flight ticket has been booked with single connection and fare of 200. 
 customer: Thank you. 
 agent: Thank you for reaching us.
answer:
book


question:
customer: Hello. 
 agent: Hello, how best can I guide you for the day? 
 customer: I need you to cancel my recently booked flight ticket. 
 agent: Sure, please hold a moment. 
 customer: Ok, I will. 
 agent: We need your good name to check the reservation. 
 customer: Ok, my name is Deborah Robinson. 
 agent: Thank you for sharing your good name, we found a reservation on your name and it has been cancelled. 
 customer: Great! Thanks for your help. 
 agent: Thank you.
answer:
cancel


question:
customer: Hello, I am Angela Campbell. 
 agent: Hello, how may I serve you today? 
 customer: I want to book a flight ticket from IAD to DTW to attend my family function, can you please make a reservation with fare 1000? 
 agent: Sure, can you please provide your journey dates? 
 customer: My journey dates are from 09/10 to 09/12. 
 agent: Do you need any halt in between journey? 
 customer: Yes, I need a stopover in between my journey. 
 agent: Ok, please hold a moment. 
 customer: Ok. 
 agent: Thanks for your time, we have found a Hawaiian airline, flight number-1026 connections-1 and ticket fare is 100. 
 customer: Ok, book the ticket. 
 agent: Sure, your ticket has been booked. 
 customer: Thanks for your service. 
 agent: Thank you for availing us.
answer:
book