Hi.
Hello. How may I aid you today?
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I will help you with that, can you please share your name to proceed  further?
Samantha Mitchell here.
Please wait for a minute.
Sure.
I am sorry to say that there is no reservation found under your name.
That's ok. Anyways, thank you.
Thank you for reaching us.