Hi.
Hello, how may I help you?
I made a reservation earlier this week to give a seminar but due to technical Issues it got postpone, so I need to cancel my recent reservation. Can you help me with this?
Sure, I am here to help you for this. May I know your name please?
I am Emma Wright.
Please wait for a while.
Sure.
Emma Wright, I found your reservation. Shall I cancel it?
Yes, you can cancel.
Your ticket is cancelled successfully.
Thank you for your help in cancellation.
Thank you very much for contacting our agency.