Hi.
Hello, how may I help you?
Would it be possible to cancel my reservation, which I have done with my name?
Sure, I am here to help you for this. May I know your name please?
My name is Scott Lee.
Please wait for a while.
Ok.
Scott Lee, I found your reservation. Shall I cancel it?
Yes, please.
Scott Lee, your ticket is cancelled successfully.
Thank you.
Thank you very much for contacting our agency.