Hello.
Hello, how may I address you?
I need to change my reservation as my plan to go for trekking got postponed. Can you help me?
Sure, will you please let me know your name?
I am Kathleen Carter.
Ok, please wait.
Sure, I will wait.
Thanks for waiting, there is no reservation found by your name in our data base.
Ok fine, thanks for your response.
Thank you for approaching us.