Hello.
Hello.
I am William Jones.
How can I help you?
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
Sure, please wait for a while let me check for the previous reservation status on your name.
Sure, I will wait for your reply.
Sorry Jones, there is no active reservation found under your name in our database to cancel it.
That's fine, thank you for your  service.
Thank you for reaching us.