Hello,.
Hello, how may I be your helping hand?
I am William Allen. Owing to an emergency I want to change my existing reservation, can you please help me with that?
Sure, I am here to help you. Please wait a moment. I will check the reservation status and let you know.
Ok.
Thanks for your time. There was no reservation found in list on your name.
Ok, no issues. Thanks for your service.
Thank you for consulting us.