Hello.
 Hello, may I know how best I can help you today?
I want to change my reservation, can you help me with that?
Sure, I am here to help you with that. May I know your name please?
Kathleen Garcia here.
Ok, Please stay online, I will check the previous list and revert to you.
Sure.
We are sorry to say that, there is no active reservation found on your name.
No problem, thank you for the information.
Thanks for reaching us.