In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example is below.
Q: customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
A: no_reservation
Rationale: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Q: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Myself Raymond Lewis. I have to attend a cultural festival in New York city so please help me with flight ticket booking from Orlando. 
 agent: Sure, I am oblige to help you in that one.  Can you please provide your dates? 
 customer: Sure, I need to travel on dates of 02/04 and 02/06. 
 agent: Can you please let me know your source and destination airport codes? 
 customer: Sure, I would like to travel from MCO to EWR as these are very much near to my travelling locations. 
 agent: Please give me a moment to find the flight on your dates. 
 customer: Sure, take your time. 
 agent:  Sorry for the trouble that I am unable to find a flight to reach you destination on your trip dates. 
 customer: Oh! It is sad to hear. Anyway, I will choose another agency this time. Thank you for for your time. 
 agent: You are most welcome and have a nice day.
A:
no_flight