Hello.
Hello. How may I assist you now?
I want to change my existing reservation, due to my exams has been postponed.
Ok.
Can you help me to change my reservation on the name of Anthony Evans?
Sure, I will help you.
Thank you.
Give me  a minute to check the reservation on your name.
Sure.
Thanks for your precious time. There is no reservation found on your name.
That's Ok, thanks for your assistance.
Thank you for approaching us.