Hello.
Hello, how can I help you?
Due to sudden death of my grandfather I need to cancel my reservation can you please help me in cancelling my reservation.
Sure, I am here to help you.
Thnak you.
Could you please provide your name to check your previous reservation status?
I am Frank Wilson.
Ok, please wait for a while, I will check the reservation list and revert to you.
Sure.
Thank you for waiting. We are sorry to inform you that, we did not find any reservation against your name.
No problem.
Thank you for reaching us. Have a good day.