Hi.
Hello. How can I aid you today?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, I will check and I will revert back to you.
Ok.
Before checking the records, It is necessary to know your registered name.
Sure, I have reserved the ticket on the name of Dennis Johnson.
Ok, please wait for a couple of minutes.
Make it fast I have some work.
Sure, I appreciate your patience. Sorry Dennis, here there is no reservation found under your name in our records.
That's ok, thank you.
Thank you for reaching us, have a great day.