Hello.
Hello, how can I help you today?
I would like to change my recent reservation due to some personal issues, will you help me with that?
Sure, I am here to help you with that. May I know your name please?
Myself Patrick Johnson.
Please wait for a moment, let me check your previous reservation status.
Ok, I will wait.
Thank you for waiting, but I am sorry to tell you that, there is no active reservation found with your name in our reservation list to change it.
Ok, not an big issue. Thank you for your information.
Thank you for reaching us. Have a great day.