Hello.
Hello, how may I support you today?
Due to my health problem I want to cancel my reservation, can you please help me in that?
Sure. For cancelling your reservation please provide your name?
My name is Michelle Campbell.
Please wait a moment, I will check in our database.
Ok, I will wait for your response.
Sorry to say that, there is no active reservation on your name.
It's ok, no problem. Thank you.
Thank you for reaching us.