Hello.
Hello, how can I assist you now?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
Sure, I am happy to help you with that.
Thanks.
Can I have your good name please to check your reservation status?
My name is Helen Clark.
Ok, please wait a moment.
Ok, I will wait.
Sorry Helen Clark, no reservation has found under your name to cancel.
Anyway, thanks for the information.
Thank you for choosing us, have a good day.