Hello.
Hello, how may I help you today?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
Sure, I will help you with that.
Thank you.
Can I have your name please to check the status of your reservation?
I am Amanda Hall.
Please wait for a minute.
Sure.
Thanks for waiting, no active reservation was found on your name in the database.
Ok, no issues. Thanks for the information.
Thank you for reaching us.