Hello.
Hello, how may I render you today?
I want to change my reservation, can you help me with that?
Sure, we are here to help you. May I know your name please?
Thank you. Sure, Kenneth Phillips here.
Ok, please wait for a while.
Sure.
Sorry to inform you that, we did not find any reservation against your name.
No problem, thank you for the information.
Thank you for connecting with us. Have a nice day.