Hello.
Hello. How may I aid you?
My name is Shirley Turner. Actually, I booked a ticket to ORD for a carnival but due to bad weather, the trip is postponed. Could you help me with changing the reservation?
Yes Shirley, please hold on for a moment so that I check the status of your existing reservation.
Sure, take your time.
Sorry, I could not find any ticket booked with your name.
That's ok. Thank you for your time.
Thank you, have a nice day.