Hello,.
Hello, how may I help you today?
Can you please help me out in changing my existing reservation?
Sure, we are glad to help you.
Thank you.
May I have your name please to check the status of your reservation?
I am Kathleen Johnson.
Thanks for providing name, please be on hold.
Sure.
Thanks for waiting, no active reservation found on the name of Kathleen Johnson.
Ok, no problem.
Thank you for reaching us.