Hello.
Hello. How may I assist you?
I want to cancel my reservation due to my bad health. Can you help me with that?
Sure, I am here to help you out. May I know your name please?
My name is Shirley Mitchell.
Wait a moment please.
Sure.
Shirley Mitchell, we haven't found any reservation under your name in our database.
Ok, thank you for the information.
Thank you for choosing us.