Hi.
Hello, How can I assist you at this moment?
Can you please cancel my ticket? Because holiday trip with my friends was cancelled.
Sure, I will help you with that.
Thank you.
May I know your name to move ahead?
I am Edward Nelson.
Ok, please be on hold.
Sure.
Thanks for waiting.
Ok.
Sorry to say you that, there is no active reservation under your name.
Thank you for your information.
Thank you for your presence.