Hello.
Hello. How may I help you at this moment?
I would like to cancel my reservation as I am leaving for holiday trip, can you please help me out?
Sure, I will help you with that. Can you please tell me your full name to check the ticket status?
Dorothy Lewis here,.
Ok, please give me a minute.
Sure.
Sorry, I have not found any active reservation on your name in our database to cancel.
Ok no problem, thank you for your services.
You are welcome. Thank you for choosing us.