Hello.
Hello, how can I assist you?
I am Richard Garcia.
Ok.
Me and my friends planned for a tour, as I am feeling ill. I would like to cancel my resent reservation, can you help me with it?
Please wait for sometime, let me check and back to you.
Sure.
Sorry to notify, there is no reservation found on your given name.
That's fine.
Thank you, have a great day.