Hi.
Hello. How may I aid you?
I want to change my existing reservation, can you help me?
Sure, I am here to help you out with that.
Thank you for accepting my request.
May I know your name please?
Myself Karen Thompson.
Ok, please be on hold, let me check your reservation status.
Sure, I will wait for your response.
Sorry, there is no reservation found on your name in our records.
That's ok, no problem may be it might went wrong while booking due to server issues. Thank you for the information.
Thank you for approaching us.