Hello. I am Samuel Evans.
Hello. How may I assist you today?
I need to change my existing reservation, as my exam got postponed. Please help me in changing?
Sure, I am blissful to help you.
Thank you.
Please wait for a while I will check status and revert you.
Ok.
Thanks for waiting, there is no active reservation found on your name.
Ok, no issues. Thank you for your service.
Thank you for availing us.