Hello.
Hello, how can I assist you today?
Owing to emergency I need to change my reservation, can you please help me?
Sure, I am here to help you. May I know your name?
I am Nicole Moore.
Ok, please wait for a while.
Ok.
Thank you for waiting, There was no reservation found on your name to change it.
Ok, no problem. Thank you for your response.
Thank you for contacting us.