Hi.
Hello, how may I assist you?
I am Scott Wright. Owing an emergency want to cancel my reservation, so can you help me with it please?
Sure, we are here to help you.
Thank you.
Please, stay online. I will check the previous list and revert to you.
Ok.
Thank you for your valuable time. No reservation was found on your name.
That's fine, thank you for the information.
Thank you for reaching us, have a good day.