Hi.
Hello. How can I assist you at this moment?
I want to change my reservation, can you help me?
Sure, I will help you with that. Can I have your good name please to check your reservation status?
I am Timothy Martinez.
Ok, please be on hold for a moment.
Sure.
Sorry Timothy Martinez, no reservation has found under your name to change.
No problem, thanks for checking.
Thank you for choosing us, have a good day.