Hi. I am Scott Evans.
Hello, how can I aid you now?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, we will help you.
Thank you.
Please wait for a while, I will check the status and revert you.
Sure.
Thank you for waiting, we found a reservation on your name. Shall I proceed to cancel?
Ok, proceed.
Ok, your reservation is cancelled successfully.
Thanks for your information.
Thank you for choosing us.