Hi.
Hello. How can I assist you today?
I am Susan Taylor, I want to cancel my reservation due to cyclone effect in the are where I want to travel.
I can help you in cancelling your reservation, shall I check your reservation status?
Ok, please check.
Sure, please wait for a moment.
Ok.
Taylor, I have not found any reservation by your name.
It's ok, anyway thank you for the information.
Thank you for contacting us and have a nice day.