Hello, I am Susan Brown.
Hello Susan. How can I assist you at this moment?
As my manager did not approve my leave, I would like to cancel my recent reservation.
Sure Susan, I will help you with that. Please wait a moment to check your reservation status.
Sure, take your time.
Sorry Susan Brown, no reservation has found under your name to cancel.
That's ok, thank you for checking.
Thank you for choosing us, have a good day.