Hi. I am John Taylor.
Hello. How may I aid you today?
I want to cancel my reservation as my exams got cancelled. Can you help me with that?
Sure, I am here to help you out. Please allow me a moment.
Thank you for considering my request and will be waiting for your response.
Sorry John Taylor, there is no reservation on your name in our database.
It's ok, anyhow thank you for the information.
Thank you for reaching us.