Hello.
Hello. How can I help you today?
My name is Sharon Hall, can you help me to change the reservation which I had done last week?
Sure, we re here to help you. Please wait a moment I'll check the reservation list.
Ok, please take your time and thank you for the positive response.
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That is ok, thank you for assisting me.
Thank you for approaching us.