Hello.
Hello. How can I help you today?
There is a slight change in my recent reservation, can you please help me?
Sure, we are here to help you.
Thank you for your positive response.
Could you please let me know your name to check the reservation list?
Please check the ticket under the name Matthew Gonzalez.
Ok, please wait a minute I will get back to you with the present status.
Sure, I will wait for your response.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No issue, anyway thank you for checking.
Thank you for availing us.