Hello.
Hello, how can I assist you for today?
Can you please help me to change my reservation on the name of James Thomas?
I am here to help you in changing your reservation James Thomas but please be on hold for a while to check the active reservation with your name.
Sure.
I regret to say this James Thomas, there is no active reservation with your name in our booking list to change.
No issues, thank you.
You are welcome, thank you for reaching us. Hope you have a nice day ahead.