Hi,. I am Eric Hernandez.
Hello, How exactly I can serve you the best today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with that?
Sure, I would be happy to help you.
Thank you.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
Ok, no problem. Thanks for the information.
Thank you for reaching us.