Hello.
Hello, how may I be at your service today?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
Sure, we are here to help you. May I know your name to check your reservation status?
My name is Susan Perez.
Ok, please be on hold.
Ok, I will wait.
Sorry to inform you that, we could not find any reservation against your name.
Anyway, thanks for the information.
Thank you for choosing us.