Hello, I am Carol Young.
Hello, how may I assist you?
I want to change my existing reservation due to postpone of my trip dates. Can you please help me with this?
Sure, we are here to help you.
Thank you.
Please wait for a while.
Sure.
Sorry to inform you that there is no reservation found on your given name.
No problem, thanks for your information.
Thanks for reaching us, have a nice day.