Hello.
Hello, how may I serve you?
I am Sarah Nelson. I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
Sure, I will assist you in this.
Thank you.
Please be on hold.
Sure.
Thank you for your time. Sorry we couldn't find any reservation on your name.
Ok, it's not an issue. Thank you for your response.
Thank you for availing with us.