Hello.
Hello. How may I aid you?
I am Kimberly Lewis. I need to change my reservation due to my planned event got postponed. So please help me with that.
Sure, I will help you. Please be on hold for a while, I will check your reservation status and get back to you.
Thank you. I will wait for your response.
Sorry, I have not found any reservation under your name in our database.
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
You are most welcome and thank you for reaching us.