Hi.
Hello.
I am Mary Wright.
How can I assist you?
I need  to cancel my existing reservation due to some health issue. Can you please help me with that?
Sure, I am here to help you.
Thank you.
Please wait for a while.
Sure.
Sorry, no reservation found on your name in our reservation list.
It's ok, no problem. Thank you for your response.
Thank you for choosing us, have a nice day.