Hello.
Hello. How can I aid you?
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
Sure, I'm glad to help you in amending. Please provide me the name to check for the status.
My name is Raymond Jackson.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
No problem, thank you.
Thank you for reaching us.