Hello.
Hello, how may I help you?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Ok, may I know your name to check your booking status?
My name is Larry Martinez.
I am very apologetic to tell you, there is no active reservation by your name.
Ok, not an issue.
Thank you for reaching our agency.
Thank you for providing information.
Have a nice day.