Hi'.
How can I amend you now?
Can you please help me in cancelling my recent reservation?
Sure, I am glad to serve you in that.
Thank you.
Before proceeding to cancel your previous flight reservation. May I know your name?
Sure, My name is Larry Thompson.
Sorry Larry Thompson, based on your name we haven't found any flight reservation in airline database.
Ok, No issues. Thank you.
Thanks for reaching us.