Hi,.
Hello, how can I aid you for the day?
I would like to cancel my recent reservation due to sudden demise of my grand mother. Can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name please?
I am Catherine Collins.
Ok, please wait for a moment.
Sure.
Thanks for your patience, no reservation was found on your name in our database.
Ok, no issues. Thanks for the information.
Thank you for choosing us.