Hello, I am Matthew Lewis.
Hello. How can I help you today?
As my manager did not approve my leave, I would like to change my existing reservation.
Sure, I can help you with that.
Thank you.
Please wait moment, I will check your previous reservation status. There is no previous reservation available on your name Matthew Lewis.
Ok, take your time. That's ok, thank you.
Thank you for reaching us, have a nice day.