Hello.
Hello, how may I aid you today?
I need to modify my reservation as I am not able to make my trip right now due to health issue. Can you help me with that?
Sure, may I know your name please?
Sure, my name is Samantha Lee.
Please wait for a moment.
Sure.
Sorry Lee, there is no reservation found as per your name in our database.
Oh! It might not booked properly at the time of booking. Anyways thank you for the information.
Thank you for reaching us.