Hi.
Hello. How may I help you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I am glad to help you with that. Can I have your good name?
Thank you. Brenda Williams here.
Ok, please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
Ok, no problem. Thanks for your information.
Thank you for approaching us.