Hello.
Hello, do you need any help from us?
I have to change my reservation as I have to prepare for my exams, can you please help me?
Sure, could I have your name please?
My name is Kathleen Williams.
Ok, please allow me a moment.
Ok, take your time.
Sorry, there is no reservation with your name in our portal to make changes.
Very sad. Anyway, thank you for the information.
You are welcome, have a great day.