Hi.
Hello, how can I aid you today?
I just want to change my existing reservation, due to sudden demise of my grand mother.
Ok. May I know your name further process?
Nichole Garcia is my name.
Ok, wait for some time I will check the reservations on your name and get back to you.
Ok.
Thanks for waiting there is no reservation found on your name.
That's ok, thank you.
Thanks for approaching us.