Hi.
Hello, how may I assist you today?
I need to cancel my reservation due to some issues, can you help me out?
Sure, may I know your name for the cancelling process?
Thank you and myself Betty Rodriguez.
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
That's ok, not an issue. Thank you.
Welcome, thank you for reaching us.