Hello.
Hello.
Christine Edwards here.
May I know your concern please?
I would like to change my existing reservation now, can you help me with it?
Please wait a moment while I check the records of reservations.
Ok, please check with my previous booking and let me know the status of my previous reservation.
Sorry, there is no reservation been found on the name you have provided.
Oh! That's very sad to hear from your side. Anyways, thank you for checking.
Thank you for choosing our agency, have a nice day.