Hello.
Hello, how can I assist you?
I am Stephanie Carter. I want to change my existing reservation due to postponed of my exam dates. Can you please help me with that?
Ok, I will help you with that. Please wait a moment I will check.
Thank you. Sure.
There is a no reservation been found on your name in the reservation records, sorry for the inconveniences.
No problem, thanks for your service.
Thank you for choosing our agency.