Hello.
Hello, how can I help you?
I am Jason Hill. Due to heavy rain at my place I will not able to travel, so please change my existing reservation.
Sure, Jason Hill, we are happy to help you.
Thank you.
Please give me a moment.
Sure.
Thanks for your time, we are sorry to say that no reservation was found in our database on your good name.
Ok, not an issue. Thank you for checking.
Thanks for picking our agency.