Hello.
Hello. How may I assist you?
I am planning to change an existing reservation, due to health issue. Can you help me out?
Sure, I am here to help you. May I know your name please to check your reservation status?
My name is Robert Walker.
Please hold on a moment.
Sure.
Robert Walker, I have found your reservation. Can I have your airport codes please?
Sure, my airport codes are MSP to EWR.
Please help me with your planned travel dates.
I would like to travel on Aug 27 and return back on Aug 29.
Do you have any connection preference?
I am looking for a connecting flight.
May I know your other specifications?
No.
I found an economy class in Southwest airlines with fare 200 and it has single connection. Can I book your ticket?
That's fine, please proceed the booking.
Ok, your booking is confirmed with flight number 1025.
Thank you for your service.
Thank you for reaching us.