Hello.
Hello. How can I aid you?
I am Catherine Gonzalez. I need to change my reservation due to my planned event got postponed. So please help me with that.
Sure, I will help you.
Thank you.
Please wait a minute.
Sure, take your time.
Thanks for waiting. There is no active reservation on your name.
Oh! It may not booked properly due to server issues while booking. Anyway, thank you for your time.
Thank you.