Hello.
Hello, how may I aid you for today?
Due to some office work I am unable to travel the trip which I have planned , so please cancel the flight ticket.
Yes, I am here to help you.
Thank you.
Can you please provide your name for searching active reservations under your name?
My name is Sarah Anderson.
Sorry for the inconvenience, there is no reservation under your name Anderson.
Ok, no issues with that one, thank you for your help.
You are welcome. Hope you have a great day ahead.