Hello.
Hello, how may I assist you?
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
Sure, I will help you.
Thank you for accepting my request.
Please share me your name to check the reservation list.
Sure, I am Kimberly Wright.
Please wait a moment.
Sure.
Sorry Kimberly Wright, there is no active reservation on your name.
Not a problem, thank you.
Thank you.