In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello. 
 agent: Hello. 
 customer: Myself Angela Wright from Austin. 
 agent: What kind of assistance are you looking from our agency? 
 customer:  I would like to visit San Francisco for my business conference, can you please help me out with booking of a flight ticket to go there in the 11th month? 
 agent: Sure, I am mirthful to help you. 
 customer: Thank you for accepting my request. 
 agent: Please provide your preferable origin and destination airport codes for booking. 
 customer: I would like to fly from AUS airport and destination airport is SFO because these two airports are very convenient for me to travel. 
 agent: May I know your departure and return dates of travelling? 
 customer: Sorry I changed my traveling month, please find a flight in the 10th month, that is 10/06 to 10/08. 
 agent: Please wait a moment to check the flights availability in your planned route and I will revert back with a best flight for you. 
 customer: Ok, take your time. 
 agent: When I have checked with your details, there are no flights moving to your region because all the flights are busy in your route due to heavy crowd. 
 customer: Oh! It's ok no problem, I will go with another airline service. 
 agent: It's alright. 
 customer: Thank you for your information. 
 agent: Thank you for reaching us, have a great day.

Answer: no_flight


Question: customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I would like to change my reservation due bad weather condition at my destination location, can you please help me out with that? 
 agent: Sure, may I know your name? 
 customer: Myself Larry Lewis. 
 agent: Please give me a moment to check your ticket status. 
 customer: Sure, I will wait for your response. 
 agent: I found your reservation, could you provide your itinerary dates? 
 customer: Sure, my travel dates are from July 19 to July 21. 
 agent: May I know your genesis and terminus airport codes? 
 customer: My airport codes are PHL and PHX. 
 agent: Do you have any specifications? 
 customer: I would prefer connecting flight for my trip. 
 agent: Let me know if you have any preferences. 
 customer: I don't have any other specifications. 
 agent: Spirit airlines with flight 1027 is providing a connecting flight and ticket costs you 100 in economy class. 
 customer: Ok, please confirm my ticket. 
 agent: Your ticket is confirmed Larry Lewis. Flight departs at 14:00 hours and arrives at 23:00 hours. 
 customer: Thank you for booking. 
 agent: Thank you for choosing us.

Answer: book


Question: customer: Hi. 
 agent: Hello. How can I aid you? 
 customer: I am Emily Harris want to attend a sports meet at SFO, can you please help me in booking a ticket from IAD? 
 agent: Sure, may I know your planned travel dates to check for the flight availability? 
 customer: I want to depart in the month of march on 5th and arrive on 7th in the same month. 
 agent: Do you have any specifications? 
 customer: I want a ticket within price 5000. I want a single connection in between my journey. 
 agent: Here, I found a flight with 1 connection and airfare is about 100 as per your request. Shall I proceed in booking? 
 customer: Yes, please proceed. 
 agent: In an economy class, your ticket has been confirmed for the flight 1029 in Hawaiian airlines. 
 customer: Thank you. 
 agent: Thank you for reaching us.

Answer:
book