Hello.
Hello, how can I assist you now?
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
Myself. Kenneth Garcia.
Ok, please wait a moment.
Ok.
Sorry Kenneth Garcia, no reservation has found under your name to cancel.
Not an issue. Thank you.
Thank you for choosing us, have a good day.