Hello.
Hello, how can I help you today?
Please help me to amend in my existing reservation as I need a connecting flight.
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
I am Richard Carter.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.