Hello.
Hello, how could I aid you today?
As my plan to visit my grand parents house got postponed, I need to change my reservation. Can you help me with that?
May I know your name please?
I am Elizabeth Phillips.
Just hold on a minute, I will check and get back to you.
Sure.
Sorry to inform, there is no reservation found with your given name.
It's ok.
Thank you for choosing us.