Hi.
Hello, how may I aid you today?
Can you please help me in changing my reservation?
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
I am Carolyn Edwards.
Please allow me a moment to check the reservation list.
Ok.
Sorry Carolyn Edwards, there is no active reservation on your name in our database.
Ok, no problem. Thank you.
Thank you for reaching us Carolyn Edwards.