Hi.
Hello. How may I aid you today?
Susan Collins here. I would like to cancel my reservation today due to my son's health issues, can you help me?
Sure, I will help you in cancelling, can you please hold on for a moment to check your reservation status.
Sure.
Collins, there is no any active reservation with your name in my database.
Oh! That's sad news for me, thank you for checking anyways.
It's my pleasure.