Hi.
Hello, how may I help you?
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
Sure, I will help you with that cancellation.
Thank you.
Can I know your name?
I am Susan Thomas.
Please hold on a moment.
Sure.
Sorry, there is no reservation found on given name.
Ok, no issues. Thanks for the information.
Thank you for reaching us.