Hello.
Hello, how can I assist you the best today?
Owing to have an emergency, I need your assistance to cancel my reservation.
Sure, I can provide you the assistance.
Ok.
May I know your name to find your reservation?
My name is Mary Allen.
Sorry, we did not find any active reservation on your name.
No worries at all. Thank you for your response.
Thanks you for reaching us, have a nice day.