Hello,.
Hello, how may I oblige you today?
Please change my reservation, which is reserved before on my name Charles Smith. As I need to visit two different places at same time, so I need to change my journey.
Sure, I will help you with that.
Thank you.
Please hold on for a minute.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Oh! May be the reservation is not done properly. Thanks for the information.
Thank you for reaching us.