In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi, I am Janet Nelson. 
 agent: Hello, how can I help you? 
 customer: I am planning for a holiday, can you help me with the booking? 
 agent: Sure, can you please provide your journey details? 
 customer: I want to fly from PA - PHL to FL - MCO. 
 agent: May I know your journey dates? 
 customer: My journey dates are 05/21 and 05/23, with the price of 500. 
 agent: Thanks for providing your details, please wait for a while. 
 customer: OK. 
 agent: Thanks for your patience, we found a flight with JetBlue airlines. Flight number is 1028 with one connection and price is 100. Shall I proceed? 
 customer: Ok, You can proceed. 
 agent: Ok, your ticket has been booked. 
 customer: Thanks for your service. 
 agent: Have a safe journey, thanks for choosing us.
[A]: book


[Q]: customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: Can you assist me in booking my flight ticket from DTW to MCO? 
 agent: Sure, when are you planning to travel? 
 customer: My trip dates will be Nov 7th to Nov 9th. 
 agent: May I know your name please? 
 customer: I am Jonathan Lewis. 
 agent: Do you have any preferences? 
 customer: My depart time should be in the evening. 
 agent: Sorry, no flights found in your desired routes. 
 customer: Its ok, thank you. 
 agent: Thank you for reaching us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I am Elizabeth Anderson. I am planning to visit Magic Kingdom at Orlando, could you please help me with booking a flight ticket from LAS to MCO? 
 agent: Yes, I can help you. Can you share me your travelling dates? 
 customer: I would like to take off on 05/27 and return on 05/29. 
 agent: Give me a moment. 
 customer: Sure, take your time. 
 agent: I have found a flight ticket with a price of 100 and 1 connection. 
 customer: Please confirm the booking. 
 agent: Ok, your ticket is booked. 
 customer: I really appreciate your help, thank you for your service. 
 agent: Thank you for contacting us.
[A]:
book