Hi.
Hello, how may I aid you today?
I want to cancel my reservation due to my health issue, can you help me with that?
Sure, I am here to aid you in that.
Thank you.
Sure, may I know your name please?
I am Amy Lee.
Please wait for a moment.
Sure.
There is found reservation as per your name, shall I cancel it?
Yes, please.
Ok, your reservation has been cancelled.
Thank you.
You are welcome.