Hi.
Hello, how may I support you today?
This is Rebecca Robinson. I want to change my recent reservation due to postpone of exams. Can you help me in that?
Sure, we are glad to help you to change it.
Thank you.
Please wait for a couple of minutes.
Ok.
Thanks for being patient, there was no active reservation on your name to change it.
Ok, it is not an issue. Thank you for your service.
Thank you for approaching us.