Hi.
Hello, how may I assist you today?
Could you help me to amend my existing reservation?
Sure, may I know your name for the changing process?
My name is Janet Harris.
Thank you, please wait for a while.
Sure.
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
Not a problem, thank you.
Welcome, thank you for opting us.