Hello.
Hello, how may I aid you?
Can you help me with the flight ticket amend which I had done recently?
Sure, I am happy to help you. Can you please help me with your name?
My name is Melissa Moore.
I will check your reservation status and let you know.
Ok.
Melissa Moore, I did not find any reservation under your name in our database.
Ok, pleased with the service. May be the reservation which I done last week was not confirmed.
Yes, that may be the reason.
Thank you for the help.
You are welcome and thank you for reaching us.