Hello.
Hello, how may I help you today?
I would like to cancel my reservation due to some health issues, can you please help me with that?
Sure, may I know your name?
Myself Ronald Lewis.
Please wait, I will check the reservation and get back to you.
Sure, I will wait for your response.
Sorry, there is no reservation found on your name.
Ok, no issues. Anyway thank you for checking out.
Thank you for choosing us.