Hi, I am Nancy Davis.
Hello, how can I help you?
Owing to an emergency work, I want to cancel my reservation. Can you please cancel my reservation?
Sure, please wait for a while.
Ok.
We have found a reservation on your name. Shall I cancel it?
Ok, please cancel.
Your ticket has been cancelled and your money will be refunded to your registered bank account within Seven days.
Thank you.
Thank you.