Hello.
Hello. What help that can I do for you?
I want to cancel my reservation, due to some problems I am unable to travel those dates, can you please cancel my reservation?
Yes, please let me know your name for checking your previous booking.
Sure, my name is Betty Baker.
Thank you for your information. I could not found your previous ticket booking to cancel it.
Oh! It's ok no problem. Thank you for your information.
Most welcome.