Hello.
Hello. May I know how best I can help you today?
I want to change my reservation as my plan to meet my share holder is postponed. Can you please help me in that?
Sure, I'll try to change an existing reservation.
Thank you for considering my request.
 I need some basic information to check your ticket details, can you please tell me your full name?
My name is Dorothy Adams.
Ok, please wait a minute I will get back to you with the present status.
Sure.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, that's not a problem. Thanks for your information.
Thank you for approaching us.