Hello.
Hello, how can I aid you today?
Can you please aid me to change the ticket details? Because I have postponed my trip due to some important meeting.
Sure, I am here to help you.
Thank you.
Can you please mention your name?
My name is Sarah Allen.
Sorry, no reservation found with your given name.
Oh! So sad to hear from your end. Anyways  thank you for your time.
Thank you for opting us.