Hello.
Hello. How may I assist you now?
I would like to cancel my recent reservation because my trip are got postponed, can you help me?
Sure, I will help you. May I know your name to check with your previous reservation?
I am Pamela Johnson.
Ok, please be on hold for a moment.
Sure.
Pamela Johnson, I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
Not an Issue, thank you for the information.
Thank you for choosing us. Have a nice day.