Hello.
Hello, how can I address you?
Owing to an emergency, I just want to cancel my reservation. Can you help me out?
Sure, I am here to help you. May I know your name please?
I have made my reservation on the name Shirley Scott.
Ok, wait a minute please.
Ok.
Thank you for waiting, sorry no reservation found with your name.
Ok, not an issue. Thank you for your information.
Thank you for choosing us, have a nice day.