Hello.
Hello, do you need any help from us?
 Due to some financial issues, I would like to cancel my recent reservation. Please help me out.
Ok, could I have your name please?
Sarah Garcia here.
Ok, please allow me  a moment.
Ok.
Sorry, there is no reservation with your name in our portal to cancel further.
No problem, Thanks for the information.
You are welcome, have a great day.