Hi.
Hello, do you need any help from us?
Can you please cancel my recent reservation? As my planned trip has been cancelled due to strange climatic conditions.
Ok, could I have your name please?
Sure, my name is Barbara Lewis.
Ok, please allow me a moment.
Sure, I'll wait for your response.
Sorry, there is no reservation with your name in our portal to cancel further.
Oh! That's ok, thank you for giving the information anyways.
You are welcome, have a great day.