Hello.
Hello, how may I assist you today?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
My name is Matthew Evans.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
That's ok, no problem. Anyway thank you for checking.
Thank you for choosing us.