Hello. I am Cynthia Anderson.
Hello, how can I help you?
Due to sudden demise of my grand mother, I need to cancel my earlier reservation.
Ok.
Can you help me in cancellation?
Sure. Please wait for a while, I will check your reservation.
Sure.
Thank you for being patience, there is a reservation found on your name. Shall I cancel it?
Yes, you can.
Your reservation has been cancelled.
Thank you for your help.
Thank you fir reaching us.