Hi.
Hello. how may I help you?
I want to cancel my reservation which is done recently due to some problems, can you please help me out?
Sure, I am here to help you for this. Let me check your reservation status in our database.
Ok, I will wait.
For cancelling your reservation, May I know your name please?
Sure, my name is James Wright.
Please wait for a moment.
Sure.
Sorry to intimate you, no reservation is found with your criteria.
Ok, no problem. Thank you for your help.
Thank you very much for approaching our agency.