Hello.
Hello, how may I assist you?
I want to cancel my recent reservation, as my grand father's health is in bad condition. Can you please help me out with it?
Sure, we are here to help you.
Thank you for the quick response.
May I know your good name please?
My name is Sharon Wilson.
Please stand by.
Ok, sure. I will wait for your response.
Thanks for your time, there is no active reservation found in your name.
Ok, not a problem. Anyways, thank you for the information.
Thank you for choosing us.