Hello. My name is Samantha Edwards.
Hello, how can I aid you for the day?
I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me to cancel it?
Sure, I will aid you to cancel. Please wait for a while.
Sure.
Thanks for your time. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's Ok, no problem. Thanks for your information.
Thanks for availing our services.