Hello.
Hello. How may I aid you today?
Please cancel my recent reservation due to some health issues?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
I am Emma Lee.
Please wait a moment to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, not an issue. Thank you for your information.
Thank you for approaching us, have a great day.