Hi.
Hello. How may I be of your help?
I am Kevin Lee. I want to cancel my recent reservation as our business trip got cancelled. Please help me out.
Sure, I'll help you in cancellation.
Thank you.
Please wait a moment I will check the reservation status.
Ok, take your time.
Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.