Hello.
Hello. How may I aid you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I am glad to help you with that.
Thank you for your response.
Can I know your name to check your previous reservation?
Sure, my name is Andrew Anderson.
Please be on hold.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
Oh! It's ok, no problem. Thank you for your information.
Thank you for approaching us, hope you have a great day.