Hi.
Hello. How can I assist you at this moment?
Can you please help me to cancel my reservation as I am unable to go on the trip?
Sure, I will help you with that.
Thank you.
Can I have your good name please to check your reservation status?
Michelle Anderson here.
Ok, please wait a moment.
Sure, take your time.
Sorry Michelle Anderson, no reservation has found under your name to cancel.
That's ok, thank you for checking.
Thank you for choosing us, have a good day.