Hi.
Hello, how may I help you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, may I know your name please?
I am Thomas Adams.
Ok, please wait for a moment.
Sure.
Ok, please wait for a moment.
Ok.
Sorry, there was no reservation found with your given name.
No problem, thank you for the information.
Thank you for opting us.