Hi.
Hello, how may I best serve you today?
I need to change my reservation as I am not able to make my trip due to health issue. Can you help me with that?
Sure, please share me your good name.
Sure, my name is Joseph Brown.
Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your good name.
Not a problem with that, anyways thank you for the information.
Thank you for reaching us.