Hello.
Hello. How may I help you?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, I can help you and can you please let me know your name for checking purpose?
Thank you, I have reserved it on the name of Pamela White.
Please allow me a moment to check it in our previous booking list.
Sure, take your time.
Thank you for your patience, I found your ticket booking in our data base and it is cancelled from my side.
That's great, thank you for your help.
It's my pleasure and thank you for reaching us.