Hello.
Hello. How may I assist you now?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
Ok, please mention your name on which you have reserved your ticket.
Sure, my name is Mary Hall.
Give me a moment to check with availability.
Ok, take your time.
Mary Hall, there is no flight reservation availability by your name.
That's ok, thank you for the information.
Thank you for choosing us.