Hi.
Hello, how can I assist you?
Owing to an emergency, my trip to New York with friends has been cancelled. So I had a request to you to cancel my existing reservation?
Sure, please help me out by providing your name.
Sure, I had a recent reservation with name Janet Turner.
Unfortunately, there is no reservation found with your name.
Ok, no worries at all. Thanks for your kind service.
Have a good day.