Hi,.
Hello, how may I help you today?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you assist me with this?
Sure, I am mirthful to assist you.
Thank you.
May I know your good name please?
Sure, Susan King is my name.
Please be on hold.
Sure.
Thank you for your time.
Ok.
Sorry we couldn't find any reservation on your name.
Not an issue.
Thank you for reaching us.