Hi.
Hello. How can I assist you at this moment?
Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, I am here to help you with this.
Thank you.
Can you please provide your name to check your reservation status?
I am Charles Hernandez.
Charles Hernandez, there is no active reservation found under your name in our database.
Ok, no problem. Thank you for your information.
Thank you for contacting us.