Hello.
Hello. How may I help you?
Actually I am trying to modify the details in my previous ticket which is booked in the last week but due to some server problem, I am not getting that. Can you please help me in changing?
Sure, I am glad to assist you in modifying the ticket details. Can you please tell me your name?
Sure, I am Donna Thomas.
Ok. I am happy to inform you, I found your past ticket in our chart list. What are your changed travel dates?
Sure, my planned trip dates are 12/23 and 12/25.
Ok, can you please mention the airport codes that you prefer to travel?
Ok, my airport codes from IAH to MSP.
Sorry to tell you, the flights are no running on the dates you have given because there is a cyclone effect in that area.
Ok, not a problem. Anyway's thank you for your information.
You are welcome. Have a nice day.