Hello.
Hello, how may I assist you?
I want to do some change in my existing reservation, can you please help me for that?
Sure, I will help you out. Please provide me your name to check your previous reservation on your name.
Thank you, my name is Scot Martinez.
Please wait a moment.
Sure, you can take your own time.
Sorry Scot, no reservation found on your name.
That's ok, thank you for checking.
Thank you for reaching us.