Hi.
Hello, how may I help you?
I want to cancel my reservation, can you help me with that?
Sure, I am here to help you for this. May I know your name please?
Thank you. Carol Green here.
Please wait for a while.
Sure.
I found a your reservation. Can I proceed for cancel?
Please cancel it.
Your reservation is cancelled successfully with your criteria.
Thank you.
Thank you very much for contacting our agency.