Hi.
Hello, how can I help you today?
I am Anna Wright. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. So, can you help me with it?
Sure, please wait for a while, I will check the reservation list and revert to you.
Ok.
we are sorry to inform you that, there is no reservation found with your name.
That's ok. Thank you for the response.
Thanks for reaching us.