Hello, I am Anna Lee.
Hello Lee, how may I aid you today?
I want to postpone my trip due to an emergency. Can you help me to amend my reservation?
Sure, I am here to help you. Hold on for a moment. Let me check.
Take your time.
Sorry Lee, there are mo flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.