Hi, Katherine Lopez here.
Hello, how can I support you today?
Due to postponed of my exams, I want to change my existing reservation. Can you please help me with this?
Sure, please wait for a while, I will check the reservation on your name.
Sure.
Thank you for waiting, we are sorry to say that there is no reservation found on your name.
Ok, no issue. Thanks for your service.
Thank you for reaching us.