Hello.
Hello, how can I guide you for today?
Unfortunately, I would like to cancel my reservation due to heavy flood, can you please help me in this condition?
May I know your name?
Sure, my name is Linda Clark.
Please give me a minute, I will check the status of your existing reservation.
Sure, take your time.
Sorry, there is no reservation found under your name.
Ok, no problem.
Thank you for contacting us, have a nice day.