Hello.
Hello, how can I help you?
I want to change my existing reservation, can you please help me with this?
May I ask you for your name please.
I am Helen Jackson.
Give me a moment.
Sure.
We have found an active reservation by your name, so could you provide me the airport codes?
My airport codes are OAK and SFO.
May I know the travel dates please?
I prefer to travel on Sep 21 and Sep 23.
Is there any class preference?
No.
May I know the connection limit?
I prefer to travel in a connecting flight.
Is there any time concern?
No.
Are there any more preferences?
No.
Give me a moment.
Sure.
Helen Jackson, I regret to inform that there are no flights on the given dates.
Ok, no problem.
Thank you for reaching us.