Hi.
Hello. How can I assist you today?
I would like to change my existing reservation, which I have done previously with my name Nicholas Young, can you change it to new dates?
Sure, I'll help you with this.
Thank you.
Wait a moment please, let me check the database and get back to you.
Sure, get me back with status of my reservation.
Nicholas Young, there is no reservation found with your name in our database to change it.
It's ok, not an issue may be it was not done properly while booking itself. Thanks for checking anyway.
May be sometimes it happens. Thank you for contacting us.