Hi.
Hello, how can I help you?
I would like to change my existing reservation, can you please help me with that?
Sure, I am here to help you. May I know your name to check with the status?
Sharon Wright is here.
Please wait a moment while I check with the status.
Sure.
Thank you for waiting. Sorry, there is no active reservation found under your name to amend.
Ok, no issue. Thank you.
Thank you for reaching our agency.