Hello.
Hello, how can I guide you for today?
I am Carolyn Taylor. Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
I will help you with that.
Thank you.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, not an issue. Thank you for checking.
Thank you for contacting us, have a nice day.