Hi.
Hello. How may I help you today?
I want to cancel my reservation, can you help me with this?
Sure, I am here to help you with this. May I know your name please?
Thank you for your response, I am Stephanie Moore.
Ok, please wait for a mean while.
Sure.
Sorry Moore, there is no active reservation found as per your name to cancel it.
It's ok, thank you for the information.
You are welcome.