Hello.
Hello. How can I help you today?
I want to cancel my reservation, due to some problems I am unable to travel those dates, can you help me?
Sure, I will help you with that.
Thanks.
May I know your name for further process?
Sure, my name is Nancy Gonzalez.
Please hold on a moment, I will check your reservation status.
Sure, take your time.
There is no previous reservation found in your name Nancy Gonzalez.
Oh! I think my cousin might have cancelled my reservation. Anyway, thank you for the information.
You are welcome.