Hello.
Hello. How can I help you for today?
Due to heavy snow fall, I can not travel. Can you help me in changing my existing reservation?
Yes, I can help you with that. Can I know your name?
My name is Paul Anderson.
Ok, give me a moment.
Sure.
Sorry to inform you that there is no reservation found on your name.
That's fine, thank you for the information.
Thank you for consulting us.