Hi.
Hello, how can I guide you for today?
Could you please change my existing reservation?
I will help you with that.
Thank you.
May I know your name?
My name is Brian Young.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no active reservation found under your name in our database.
Not a problem, thank you for checking.
Thank you for contacting us, have a nice day.