Hi.
Hello, how may I support you today?
I would like to attend a seminar on Online Trading in John Hancock, but the program was cancelled due to some problems. Will you help me in cancellation?
Sure, we are here to help you. Kindly mention your name to proceed further?
Thank you,  I am Matthew Edwards.
OK, please wait a moment, let me check your reservation and let you know.
Sure.
Thank you for your time, unfortunately no reservation found with provided name.
Ok, Thank you.
Thank you for connecting with us.