Hello.
Hello, how can I aid you today?
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
Sure, I am here to help you.
Thank you.
On whose name you would like to book this ticket?
Myself Emily Lopez.
Ok, hold on for a moment.
Take your time.
Sorry Emily Lopez, there are no flights reserved on your given name formerly.
No issues. Thank you or checking.
Welcome, thank you for choosing us. Have a great day.