Hi.
Hello.
I am Helen Smith.
How may I guide you?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, I am happy to help you.
Thank you.
Please be on hold for a moment.
Sure.
I have checked your status and it is showing that no booking is done previously on your name.
No problem, thank you for the information.
You are most welcome and have a nice day.