Hello.
Hello, how can I render you today?
Owing to an emergency I had to request for this cancelling reservation. Can you help me out in this with the name of Amy Gonzalez?
Sure, I will help you with that.
Ok.
Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, thank you for your information.
Thank you for choosing us.