Hi, I am Joseph Turner.
Hello. How may I be of your service?
Can you help me cancel my reservation as my exams got cancelled?
Sure, please wait a moment.
Ok.
Thanks for waiting, we found a reservation by this name .
That's ok, thank you for the information.
Shall I cancel the ticket?
Yes please.
Your ticket has been cancelled successfully.
Thank you.
You're welcome. Thank you.