Hello.
Hello, how can I best assist you today?
I made a reservation earlier to attend for a seminar, due to some issues my seminar has been postponed. Can you help me to change my existing reservation?
Sure, I can change your reservation right now. Before that, I need to know your good name please?
Ok, my name is Brenda Robinson.
Thanks for providing your name, please wait for a while.
Sure.
Sorry to inform that there is no active reservation found on your name.
Ok, no problem. Thanks for your help.
Thanks for contacting us, have a great day.