Hello.
Hello. Welcome to flight travelling agency, what help that I can assist you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am oblige to help you and may I know your name for checking your previous booking?
I am Jeffrey Moore.
Please allow me a moment to check it.
Sure.
Thank you for your time, there is no reservation found for the user name in our back end to help you in cancellation process.
No problem, thank you for the information.
You are most welcome and thank you for approaching us.