Hi.
Hello,. How can I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, can I have your name please?
I am Carol Rodriguez.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no active reservation on your given name.
Ok, no problem. Thanks for the information.
Thank you for opting us.