Hi.
Hello, how can I help you today?
I want to cancel my reservation, due to heavy rainfall at my destination from a couple of days. Can you help me to cancel my reservation?
Sure, we are here to assist you.
Thank you for considering my request.
Please mention your good name to find out a active reservation on your name?
Sure, I am Shirley Turner.
Please wait for a moment.
Sure.
Thank you for waiting, there is no reservation found on your name.
Ok, not a problem. Thanks for your prompt response.
Thank you for opting our service.