Hello. I am Betty Baker.
Hello, how may I aid you today?
I need to cancel my reservation as my exams got cancelled, can you please help me?
Sure, I am here to help you.
Thank you.
Please give me a minute.
Ok.
Thanks for waiting, we found your reservation. Shall I proceed to cancel?
Yes, you can cancel it.
Your flight ticket has been cancelled.
Thank you.
Thank you for choosing us.