Hi.
Hello. How may I help you today?
Actually, I need to amend my reservation, can you please help me?
Sure, I am here to help you with that.
Thank you.
Ok, may I know your name?
Sure, my name is Jessica Campbell here.
Please wait for a minute.
Sure, I will wait.
Sorry to say that, there is no reservation found on your name in our database.
Ok, not an issue.
Thank you for reaching us.