Hello.
Hello. How can I assist you at this moment?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I am here to help you with that. May I know your name please?
My name is Nicholas Evans.
Please wait for a moment, let me check your previous reservation status.
Sure.
There is no active reservation found on your name in our database to change it.
That's fine, thank you for your information.
Thank you for reaching us, have a great day.