Hello. My name is Patricia Garcia.
Hello, May I know your good name? How can I assist you?
I got injured in accident and unable to catch the flight on my previous reservation date. So, can you please cancel my recent reservation?
Sure, please wait for a while, I will check and revert you.
Ok.
We sorry to inform you that, we did not find any reservation with your name.
That's ok.
Thanks for reaching us. Have a nice day.