Hello.
Hello, how can I help you?
Due to change in my plans to visit Dallas trip, I would like to change my existing reservation. Can you help me with this?
Sure, may I know your good name please?
My name is Ruth Turner.
Ruth, there is no reservation found under your name in our database.
Ok, not an issue. May be something went wrong while booking the ticket.
Yes, may be.
Anyways, thank you for your help.
Thank you for choosing us.