Hi.
Hello.
I am Samantha Allen.
How may I assist you today?
Can you help me in cancelling me in cancelling my reservation, as my exam is postponed?
Sure, I am here to help you to cancel your reservation, please wait for a minute.
Ok.
Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
That's ok, thank you for checking.
My pleasure.