Hi.
Hello, how may I help you for the day?
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
Sure, we are here to help you.
Thank you.
May I know your name please?
I am Joshua Allen.
Ok, please be on hold.
Ok.
Sorry we could not find any reservation on your name.
Ok, no problem. Thank you.
Thank you for choosing us.