In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I am Kenneth Thomas. My trip has been postponed, can you change my reservation? 
 agent: Sure, wait for a minute. 
 customer: Ok. 
 agent: Sorry Kenneth, no reservation found on your name. 
 customer: It's fine. 
 agent: Thank you for reaching us. 
 customer: Anyway, thank you for your information.

Answer: no_reservation


Question: customer: Hi. I am Daniel Moore. 
 agent: Hello, how can I help you? 
 customer: I want to attend a political meeting at Charlotte. Can you help me in my reservation? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: Please provide me your travelling dates? 
 customer: I Will start my journey on 06/14. I will return back on 06/16. 
 agent: Kindly mention me your airport codes? 
 customer: My source airport code is New York, NY - JFK. My destination airport code is Charlotte, NC - CLT. 
 agent: Do you have any specifications? 
 customer: I need a layover in my journey. I can pay up to 1000. 
 agent: Please wait a minute. 
 customer: Sure. 
 agent: Thanks for waiting, sorry to inform you that there are no flights with your specifications. 
 customer: Not an issue. Thank you for your kind information. 
 agent: Thank you for reaching us.

Answer: no_flight


Question: customer: Hello, I am Sharon Green. 
 agent: Hello, how best I can help you? 
 customer: Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation? 
 agent: Surely, I will help you out. Please wait for a few minutes. 
 customer: Ok. 
 agent: Thank you for waiting, no reservation was found on your name to cancel. 
 customer: Not an issue. Thank you. 
 agent: Thank you for availing us, have a nice day.

Answer:
no_reservation