Hi.
Hello, how can I aid you?
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
Sure, we are here to help you.
Thank you.
May I know your name?
I am Pamela Martinez.
Ok, please wait a minute.
Ok.
Sorry, there is no reservation found on your name.
Ok, no problem. Thank you for your response.
Thank you.