Hi.
Hello. What can I do for you?
Could you please help me to change an existing reservation as my trip got postpone due to bad weather conditions?
Sure, I am here to help you.
Thank you.
Could you please forward your name for checking purpose?
I made a reservation with the name Brandon Martin.
Ok, please hold on.
Sure.
Sorry  Pamela Hill, no reservation done on your name in our reservation list.
Ok, not an issue. Thank you for your information.
Thank you for choosing us, have a good day.