Hello.
Hello.
I am Edward Lee.
How may I assist you Lee?
I want to cancel my recent reservation, due to some health issue. Can you please cancel my ticket?
Sure, I will help you.
Thank you.
Please hold on a moment to check your previous reservation status.
Sure, take your own time.
Sorry to inform you that, there is no reservation found with your name in our records.
That's fine. Thank you fro your help.
Thank you for reaching us, have a great day.