Hello.
Hello, how may I assist you today?
I have to cancel my recent reservation due to an emergency, can you please help me out?
Sure, I will help you.
Thank you.
May I know your name?
Sure, my name is Virginia Hernandez here.
Please, wait a minute.
Sure, I will wait.
Sorry to say, there was no reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for opting us.