Hello.
Hello. How may I assist you today?
I am Paul Martin. I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me with this?
Please wait a moment, let me check the details in our database.
Sure.
We found your details with us. I have successfully cancelled your ticket and your refund will be in two working days.
Thank you.
Thank you for choosing our service.