Hello.
Hello, how can I assist you today?
I want to cancel my recent ticket because I have postponed the trip due to some important work. Can you please help me to cancel the ticket?
Sure, I can help you with that. May I know your good name please?
Thank you. My name is Linda Taylor.
Ok, please be on hold.
Ok,  take your time.
Linda, there is no reservation found under your name to do cancellation.
It's ok, not a problem for me. Thank you for your valuable time.
Thank you for reaching us.