Hello. I am Nancy Thomas.
Hello, how may I serve you today?
I need to change my existing reservation, as my football match got postponed. Please help me in changing?
Sure, I will help you with that. Please wait for a moment, while I check for the reservation on your name.
Ok.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, no issues. Thank you for your service.
Thank you for reaching us, we hope see you again.