Hello.
Hello. How can I aid you?
Actually I have already booked my ticket to Boston, but now due to an medical emergency my trip got cancelled.
Ok, so do you want me to cancel your reservation?
Yes.
Can I know your name please?
My name is Nicholas Hernandez.
Ok, please hold on for a moment.
Sure.
Sorry, I could not find any ticket booked with your name to cancel.
That's fine. Thank you for the information.
Thank you for reaching us.