Hello.
Hello, how may I aid you today?
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
Sure, I am here to help you. May I know your good name please?
Sure, I am Karen Roberts.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name to cancel.
No issues, thank you.
Thank you for availing us.