TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: Can you please help me to book a flight ticket from MCO to LAX? 
 agent: Sure, please share your planned travel dates? 
 customer: My travel dates are Oct 10 to Oct 12. 
 agent: Can I have your name please? 
 customer: My name is Dennis Hernandez. 
 agent: Let me know your connection limit? 
 customer: I need a flight with single connection. 
 agent: Any other requirements to be met? 
 customer: I prefer business class. Sorry, I need a direct flight. 
 agent: Sorry, no flights found with your given details. 
 customer: No problem, thanks for your information. 
 agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I have to change my reservation due to my planned trip got postponed. So  please help me with that. 
 agent: Sure, please share your good name? 
 customer: Thank you. Please check the reservation with my name Thomas Taylor. 
 agent: Please wait for a while. 
 customer: Sure, take your time. 
 agent: Sorry, no reservation found on your given name. 
 customer: Oh! It may not be booked properly. Anyway, thank you for your time. 
 agent: Thank you for choosing us. 
 customer: Most welcome.

SOLUTION: no_reservation

PROBLEM: customer: Hi. Nancy Taylor here. 
 agent: Hello, how can I guide you for today? 
 customer: I would like to book a ticket from SEA to BOS, please help me with that? 
 agent: Can you please share on what dates you are willing to travel? 
 customer: The travel dates are from 12/03 to 12/05. 
 agent: Please give me a minute, I will check the availability of flights on this route. 
 customer: Ok. 
 agent: Sorry, there are no flights available on your requested dates. 
 customer: That's ok, thank you for your help. 
 agent: Thank you for contacting us, have a nice day.3.

SOLUTION:
no_flight