Hello.
Hello, How can I assist you?
Would you please assist me to cancel my existing reservation on the name of Kenneth Moore?
Sure, May I know your good name please? Ok, please wait for a minute.
Ok.
Thanks for your time. Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issue. Thanks for the information.
Thanks for approaching us and making an enquiry regarding cancellation process.