Hello.
Hello, how may I help you?
Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?
Sure, I will help you. Can I know your name please?
My name is Shirley Edwards.
Ok, please wait for a while.
Ok.
Sorry Shirley, there is no active reservation found with your name in our records.
Anyway, thanks for the information.
Most welcome.