Hello.
Hello, how may I help you today?
Please change my existing reservation due to some health issues?
Sure, I will help you with that. May I know your good name?
Sure, I am Kenneth White.
Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, not an issue. Thank you for your information.
Thank you for visiting us, we hope see you again.