Hello.
Hello, how may I aid you today?
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
Sure, we are here to help you. Can I have your name to proceed?
Sure, I am Katherine Hill.
Ok, please wait a moment.
Sure.
Thank you for your valuable time, unfortunately no reservation found with provided name.
Not a problem, thank you.
Thank you for opting us.