Hello.
Hello. What service you are seeking from our agency?
I need to change my reservation due to my planned trip got postponed so please help me with that.
Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?
Sure, please check the reservation with my name Gregory Miller.
Ok, please be on hold to check.
Sure, take your time.
Sorry to inform you that, there is no reservation found with your name in our records.
Oh! It may not be booked properly due to server issue.
Thank you for approaching us, have a great day.