Hi.
Hello, May I know, how can I help you today?
Prepone plan came into a picture owing to an announcement of birth of baby boy. So I need to change an existing reservation, can you please help me in that?
Sure, I am here to assist you in that.
Thank you.
May I know your good name to track the details, Can you please provide me?
My name is Nicholas Lee.
Ok, please hold on a moment.
Sure.
Sorry to specify that, there is no active reservation found on your name.
Ok, that's not a problem. Thanks for your kind information.
Thanks for consulting us, wish you a great day.