Hello,.
Hello, how may I aid you?
I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you please help me?
OK, May I know your name please?
Sure, I am Donna Anderson.
Please wait a minute.
Ok.
Thank you for waiting, There is no reservation found on you name.
Ok, Thank you.
Thank you have a nice day.