Hello.
Hello. How can I help you?
I have planned for a trip with my friends at the end of the day my passport has been theft by some one, so I need to cancel my reservation. Can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name please?
I am Brandon Lee.
Ok, wait a minute please.
Sure.
Thank you for waiting. Sorry to inform you that we didn't find any reservation on your name.
Ok, no issues.
Thank you for reaching us, have a  nice day.