Hello.
Hello, how can I help you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, can I have your name please?
Sure, I am Amy Roberts.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no active reservation on your given name.
Ok, Thank you for providing information.
Thank you for reaching us.