Hello.
Hi. How can I help you?
My name is Matthew Gonzalez. My plan to visit a function is postponed, so I would like to change my reservation. Could you please help me in cancelling my reservation?
Sure Mr.Matthew Gonzalez, just a second a please.
OK.
I am sorry Mr.Matthew Gonzalez, I could not find any reservation on your name.
OK, thank you for your help.
Thank you.