Hi.
Hello.
I am Katherine Rodriguez.
How can I aid you at this moment?
I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?
Sure, I will help you with that.
Ok.
Please hold on a moment, I will check your previous reservation status. There is no previous reservation available in your name.
That's ok, thank you.
Thank you for reaching us, have a nice day.