Hi.
Hello. How can I assist you at this moment?
 Would it be possible to cancel my reservation, which I have done with my name?
Sure, can I have your good name please to check your reservation status?
My name is Karen Jackson.
Ok, please wait a moment.
Ok.
Sorry Karen Jackson, no reservation has found under your name to cancel.
It's ok, thank you for the information.
Thank you for choosing us.