Hi.
Hello, how may I aid you?
I want to cancel my recent reservation due to ongoing tornado at my place. Can you please help me out?
Sure, may I know your name?
I am Nicole Thomas.
Ok, please wait a while.
Ok.
We found a reservation on your name, can I cancel your reservation?
Yes, please cancel my reservation.
Ok. YOur reservation has been cancelled.
Thank you for cancelling my ticket.
Thank you.