Hi.
Hello, how may I be at your service today?
 I would like to cancel my recent reservation because my health condition was not good, can you help me?
May I know your name please to check the status of your reservation?
Catherine Martin here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
No issue, thanks for the information.
Thank you for reaching us.