Hi.
Hello, how can I guide you for today?
I am Ashley Parker. Can you please change my existing reservation as  my plan to go for holiday trip got postponed?
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, no problem. Thank you for the information.
Thank you for contacting us, have a nice day.