Hello. My name is Scott Young.
Hello, I am glad to chat with you Scott. How can I help you?
I am enjoying my holidays here in Dallas. I would like to postpone my return journey. Can you help me in changing my existing reservation?
Sure. I will help you in changing your reservation. Please wait a moment, I will check your recent reservation.
Sure.
I am very sorry Scott, I didn't found any reservation under your name in our database.
That's fine, thank you for the information.
It's my pleasure. Thank you for connecting us.