Hello. I am Mark Hall.
Hello, how can I provide assistance to you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I will help you in that.
Thank you.
Ok, please wait a moment I will check your reservation status and get back to you.
Sure.
Sorry, there is no active reservation on your name.
No problem, thank you for the information.
Thank you for choosing us.