Hello, I am Virginia Gonzalez.
Hello, how may I support you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it?
Sure, we are here to help you.
OK.
Please hold a moment, let me check your reservation and let you know.
OK.
Thank you for your time, sorry, no reservation found with your name.
No problem, thank you for the information.
Thank you for opting us.