Hello.
Hello, how may I guide you today?
I want to change my existing reservation due to some health problem. Can you help me?
Please hold on for a moment, let me check.
Sure.
Can I know your name for checking purposes?
Yes, I am Patrick Collins.
I am sorry to inform you that there are no reservations with your name in our database.
That's fine, no problem. Thank you for your information.
Thank you, have a great day ahead.