Hi, myself Margaret Williams.
Hello, how can I guide you for today?
I want to cancel my reservation as I got some urgent work at my office, can you please do that for me?
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Not an issue, thank you for checking.
Thank you for contacting us, have a nice day.