Hi.
Hello, how can I be your helping hand today?
I just want to cancel my reservation due to some health issue, can you help me out?
Sure, I am happy to help you. May I know your name please?
I have made my reservation on the name Emma Brown.
Please stand by.
Sure.
Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.
No issues, thank you for your information.
Thanks for your approach.