Hi.
Hello. How can I serve you?
I am Kimberly Carter. I need to change my existing reservation as my exams get postponed some technical issues, Can you please help me with that?
Sure, I can help you. Give me a minute.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, no problem. Thanks for your information.
Thank you for opting us.