Hi.
Hello. How can I help you at this moment?
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
Sure, I am here to help you with this.
Ok.
Can you please provide your name to check your reservation status?
Steven Lewis is my name.
Steven Lewis, I have found your reservation in our database and cancelled it successfully.
Thank you.
Thank you for contacting us.