Hello.
Hello. How may I assist you for the day?
I want to change my reservation due to some personal work at home, so please help me.
Sure, I am mirthful to help you with that reservation changing.
Thank you.
Please hold for a while, let me check your previous reservation status. May I know your name please?
Sure, I am Jonathan Hill from Charlotte.
There is  no active reservation found  with your name in our reservation list to change it.
No issues, thank you.
Thank you for contacting us, have a great day.