Hello.
Hello. How may I assist you today?
I am Catherine Roberts.
Nice meeting you Roberts.
I would like to cancel my reservation as I am leaving for my hometown, can you please help me out?
Sure, I will help you.
Thank you.
Please wait a moment to check.
Sure.
We regret that, there is no reservation found with your name in our records.
Ok no problem, thank you for your services.
Thank you for reaching us, have a great day.