Hi.
Hello, how may I support you?
I need to amend my reservation as I have changed my schedule to some other day. Can you support me in changing my reservation?
Sure, we are happy to help you. Can I have your good name?
Thank you for considering my request, my name is Betty Hall.
Sorry, we did not find any active reservation on your name in our records.
Not a problem, anyways thank you for the information.
Thank you for contacting us.