Hi, I am Carol Clark.
Hello, Carol Clark. How can I serve you today?
I just want to cancel my reservation due to sudden demise of my grand father, can you help me with cancellation of my trip?
Sure, I will help you. Wait for a moment I will check and revert you back.
Ok.
Thanks for your time. We gone through the reservation list but we could no find any reservation with your name. Thank you, Have a nice day.