Hello.
Hello, how may I help you?
I am willing to cancel my previous reservation due to some financial issue I have cancelled the trip for now. Can you please help me to do that?
Sure, may I know your name please?
Thank you. My name is Michael White.
Ok, please wait for a while.
Ok, take your time.
Sorry to inform you that there is no active reservation found with your name in our records.
It's ok, not a problem with that. Thank you for checking my ticket status.
Most welcome.