Hello.
Hello, how may I assist you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, may I know your name please.
Sure, I am Emily Moore.
Please give me a minute.
Ok.
There is no reservation  available on your name to  change it.
Ok, Thank you.
Thanks for availing us.