Hello.
Hello, how may I assist you today?
I want to cancel my recent reservation, can you please help me with this?
Sure, may I know your name for the cancellation process?
I am Janet King.
Thank you, please wait for a while.
Sure.
 Sorry, we couldn't find a reservation on your name to cancel.
Ok, no problem. Thank you for your information.
Welcome, thank you for reaching us.