Hello.
Hello, how may I aid you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, may I know your name?
My reservation was done under the name Andrew Parker.
Please give me a moment to check your ticket status.
Sure, take your time.
Sorry Andrew Parker, no reservation is available by your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.