Hi.
Hello. How can I aid you?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you please help me with cancelling my resent reservation?
Ok, please provide me your name?
My name is Deborah Clark.
 OK, wait a moment.
Sure.
Sorry, no reservation was found on your name.
OK, no problem. Thanks for your information.
Thank you for opting us.