Hello, I'm Raymond Brown.
Hello. How may I assist you today?
Due to the bad weather conditions in the place where I want to go, I would like to change my existing reservation. Could you please help me out?
Sure, I will help with that.
Thank you.
Please wait for a minute.
Ok.
Sorry, I cannot find any reservation with your name.
That's ok, may be my friend had already changed the reservation. Thank you for the information given.
It's my pleasure.