Hello.
Hello, how can I help you today?
My name is Charles Baker.
Nice to meet you Charles.
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, please wait for a while.
Ok.
Sorry, there is no reservation found with your name in our records.
That's ok. Thank you for your help.
My pleasure.