Hi.
Hello.
Melissa Collins here.
How can I assist you at this moment?
I need to cancel my recent reservation due to some crisis going on in our location, can you cancel my reservation please?
Sure, I am here to help you out. Please be on hold for a moment while I check your reservation status.
Sure, take your own time.
Melissa Collins, I have searched the database with your provided details and I couldn't find any active reservation under your name.
That's ok, no problem. I will go through my email about this concern. Thank you for your help.
Thank you for utilising our service.