Hi.
Hello. How may I assist you now?
I need to modify my reservation as I am not able to make my trip due to ill health. Can you assist me about that?
May I know your good name to help you with modification of your booking?
Thank you for considering my request. My name is Patrick White.
Sorry to say, there is no reservation found by your name.
Not a problem, anyways thank you for the information.
Thank you for reaching our services.