Hello.
Hello, how may I support you?
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me out with that?
Sure, we are glad to help you. Can I have your good name?
Thank you and my name is Frank Collins.
Sorry, there is no active reservation on your name in our data.
It's ok, thank you for your help.
Thank you for opting us.