Hi,.
Hello, how exactly I can serve you the best today?
I would like to change my existing reservation.
Ok. To change your reservation, can I have your name please?
My name is Shirley Edwards.
Thanks for your name. Wait a while, I will check the reservation on your name and let you know the details.
Sure.
Sorry, we did not find any reservation on your name to change.
Thanks.
Thank you for approaching us.