Hi.
Hello. Shall I have your name please?
I am Richard Edwards.
Richard Edwards, how can I be at your service for the day?
I want to cancel the reservation, why because my friends already done the reservation with some other airline.
Ok.
So, please cancel my ticket.
Sure, I will cancel it.
Ok.
Sorry, we did not find any reservation on your name.
Ok.
Thank you for availing us.