Hello.
Hello, how can I serve you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I have your name please?
My reservation was done under the name Katherine Collins.
Ok, please hold on.
Sure, take your time.
Thanks for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, no issues. Anyways, thank you for the information.
Thank you for availing us.