Hello,.
Hello, how may I be of your help?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you cancel my ticket?
Sure. Let me check the reservation list and get back to you.
Sure.
I need you name to check with it.
You need to cancel the ticket on the name of Rebecca Adams.
There is no reservation found on your name.
Ok, not an issue. Thanks for the details.
Thank you for consulting us.