Hello.
Hello, how may I aid you?
I want to modify my reservation due to some issues, can you help me out?
Sure, I am here to help you. May I know your name please?
Myself Sharon Carter.
Ok, hold on for a moment. Let me check in our data base.
Ok.
Sorry Carter, there are no flights reserved on your name.
That's ok, no problem. Thank you for your information.
Welcome, thank you for choosing us.