Hello.
Hello. How may I help you today?
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, I am Cynthia Hernandez.
Please wait a minute.
Sure.
Sorry, there is no active reservation on your name to cancel.
No issues, thank you.
Thank you for reaching us.