Hi. I am Samantha Campbell.
Hello, how can I help you now?
I want to change my existing reservation, due to demise of my grand father. Can you help me out?
OK, I can help you out.
Thank you.
Please wait, I will check and let you know.
Sure, I will wait for your response.
Sorry, we did not find any reservation on your name.
Not an issue, thank you for your kind information.
Thanks for consulting us, have a nice day.