Hello.
Hello. How may I help you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, I can help you and can I know your name please?
My name is Mary Scott.
Please allow me a moment.
Ok, take your time.
Thank you for waiting, there is no reservation found for the user name in our data base.
That's ok, thank you for checking.
You are most welcome and thank you for reaching us.