Hi.
Hello, how can I aid you today?
I am William Martin, my planned tour to visit my friend's place got postponed, so I want to change my existing reservation. Could you please help me in changing.
Sure, please wait for sometime. I will check with your existing reservation and get back to you.
Ok.
Thank you for your time, sorry to inform there is no reservation found on your name.
Ok, not an Issue.
Thank you for approaching us. have a nice day.