Hi.
Hello. How may I assist you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you with your concern.
Thank you.
May I know your name please to check your reservation status?
I am Margaret Perez.
Please hold on a moment.
Sure.
Margaret Perez, no reservation has been found on your name in our database.
Ok, no issues. Thanks for the information.
Thank you for approaching us.