Hi.
Hello, how can I assist you today?
Due to the sudden demise of my Granny, I am unable to catch a flight. So I had a request to you to cancel my existing reservation?
Ok. Please wait for a minute.
Sure.
May I know your good name please?
Sure, my name is Kenneth Taylor.
There is no reservation found on your name.
Ok, no issues. Thanks for you support.
Thank you.