Hello.
Hello. How may I aid you?
I am Kevin Garcia. I would like to change my existing reservation that has been booked earlier this week due to the postponement of my meeting. Could you please help me out?
Sure, I am here to help you out.
I am glad to hear that.
Ok, please be on hold.
Sure, please take your time.
Sorry to say you that, there is no reservation found on your name to change.
Ok, no problem. Thank you for the information.
You are welcome and thank you for choosing us.