Hello.
Hello, how can I help you today?
I am Virginia Gonzalez.
Nice to meet you Virginia.
My music concert dates have been postponed. So, I would like to change my reservation. Can you help me?
Sure, please wait for a while, I will check it.
Ok.
Sorry Virginia, there is no reservation found with your name.
It's fine. Anyway, thank you for your immediate response.
It's my pleasure.