Hi.
Hello, how may I help you for this moment?
Debra Edwards here. Due to strange climatic conditions, I want to postpone my trip to some other dates. Can you please modify my reservation?
Glad to meet you, Edwards. Please wait for a mean while.
Sure, I'll wait.
Sorry Edwards, there is no reservation found as per your name to modify any reservation.
Oh! May be something went wrong while I was doing my reservation. I will recheck it once and get back to you later. Thank you for your service anyways.
You are welcome.