Hello,.
Hello, how can I help you?
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
Sure, we are here to help you. May I know your name?
Thank you. I am Joseph Carter.
Ok, wait for a while.
Sure.
Thanks for waiting there is no reservation found on your name.
Ok, no issues. Thanks for the information.
Thanks for approaching us.