Hi.
Hello. How may I guide you today?
I want to change my existing reservation due to some problems, can you please help me in this?
Sure, I will help you with that. Please give me a minute.
Thank you. Sure, I will wait.
may I know your name please?
Sure, my name is Carol Wright.
I am sorry to say that there is no reservation found.
Ok, that's fine.
Thank you for contacting us.