Hi.
Hello. How can I aid you today?
Due to heavy rainfall, I am unable to travel. Can you please amend my reservation?
Sure, I am here to help you.
Thank you.
May I know on whose name the ticket has been reserved formerly?
Ticket has been reserved on the name of James King.
Sorry James King, there are no flights reserved on your given name formerly?
Ok, no problem. Thank you.
Welcome, thank you for choosing us. Have a great day.