Hello.
Hello. How can I assist you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know your name to check for the previous reservation.
My reservation was done under the name Donna Young.
Please allow me a moment.
Sure, take your time.
Donna Young, there is no reservation found under your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.