Hi.
Hello, how can I support you?
Owing to an emergency, my live concert at Washington has been cancelled. So I request you to cancel my existing reservation?
Sure. To proceed further, May I know your name?
Sure, I had a recent reservation with name Debra Lewis.
Thank you for your time, we did not find any reservation on your name.
Ok, no problem at all. I appreciate your kind service.
Thank you for reaching us.