Hi.
Hello. How can I help you?
Owing to an emergency, my planned trip to Yosemite adventure with colleagues has been postponed.
Ok.
Can you help me in changing my existing reservation?
Sure. May I know your name to check the reservation?
Sure, I had a recent reservation with name Michael Moore.
Please wait a minute.
Sure.
Thanks for waiting, no reservation found on your name.
Ok, no issues. Thank you for approaching us.
Thank you for approaching us.