Hello.
Hello, how may I serve you at this moment?
I would like to cancel my reservation as I got hospitalised, can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name please?
Brenda Baker here.
Ok, please be on hold.
Sure.
Sorry, we did not find any reservation on your name.
Ok no problem, thank you for your services.
Thank you for choosing us.