Hello.
Hello. How may I help you?
I had done my reservation this Monday, but due to sudden death of my grand father I would like to cancel my booking. Can you help me out of it?
So sad. I will help you. May I know your name please?
I am Raymond Williams.
Raymond, please wait for a moment. There is no reservation found under your name.
Ok, not an issue.Thank you for the help.
Thank you for contacting us.