Hello. I am Anna Carter.
Hello. How may I guide you today?
 I need to change my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to change my reservation. Can you please help me out?
Sure, I will help you with that.
Thank you.
Please wait for a minute.
Sure.
I am sorry to say that there is no reservation found under your details.
No problem, thank you for your information.
Thank you for reaching us.