HI.
Hello, how may I aid you today from my end?
I am Richard Perez. I want to change my existing reservation due to postpone of my exams, so can you help me with this?
Sure, I am here to help you out. Please allow me a moment.
Sure.
Sorry Richard Perez, there is no active reservation on your name in our database.
No problem, thank you for the information.
Thank you for reaching us.