Hello.
Hello, how may I aid you today?
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me?
Sure, I am here to help you. May I know your good name please?
Charles Turner here.
OK. Thank you for providing all necessary details, wait for a while, I will check and revert to you.
Ok.
Thanks for waiting. We hardly tried to find your reservation but, no reservation has been found with your name.
No problem, Thanks for the information.
Thank you for reaching us, have a good day.