Hi.
Hello. How may I help you?
I have done my booking last week with my name Jennifer Collins by your agency but now I am not able to travel due to my ill health. Can you help me to cancel my reservation?
Sure, please wait for a moment.
Sure, I will be waiting for your reply.
Sorry, I did not found any reservation on your name.
Not an issue with that, it might be cancelled by my manager. Anyways thank you for the information.
Thank you for reaching us, have a nice day.