Hello.
Hello. How can I aid you?
My name is Samuel Roberts. Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am glad to help you in cancelling your reservation.
Thank you.
Please allow me a moment to check for your previous reservation status is whether active or not.
Sure, I will wait for your response.
Thank you for waiting. Sorry to say, there is no active reservation have been found under your name in our database to cancel it.
That's ok, no problem. Anyway thank you for your information.
Thank you for reaching us.