Hi.
Hello, How can I respond to your request?
I want to change my existing reservation as I met with a small injury, help me in changing my reservation.
Sure, I can change your reservation right now.
Thank you.
Before that I need to know your good name please?
I am Kevin Hall.
Ok, please wait for a moment.
Sure.
Sorry to say that there is no active reservation found on your name.
That's fine, thank you for your assistance.
Thanks for approaching us, have a great day.