Hello.
Hello.
I am Catherine Brown.
How can I assist you today?
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Ok, I will check for the reservation in our database. Please wait a moment.
Thank you. I will wait for your response.
Thank you for waiting.
It's ok.
Sorry, there is no reservation been found on your name to proceed.
Oh!  It may not be booked properly due to server issues while booking.
Thank you for choosing our agency.