Hello.
Hello.
My name is Melissa Thompson.
How can I help you Melissa Thompson?
I have planned to attend a music festival in NYC, but due to bad weather the festival is postponed. Could you help me in changing the reservation?
Sure, wait a while, let me check is there any reservation on your name or not.
Sure.
 Melissa Thompson, sorry to say there is no reservation found on your name.
That's fine. Thank you for your time.
You are welcome.