Hello.
Hello. How can I help you today?
I would like to cancel my reservation due to heavy rainfall at my destination location, can you please help me out with that?
Sure, I am happy to help you in cancelling.
Thank you for accepting my request.
May I know your name to proceed further for documentation purpose?
Sure, myself Samantha Parker.
Ok, please wait for a moment.
Sure, I will wait for your response.
Sorry to say that, we have not found any reservation on your name in our records.
That's ok, no problem. Anyway thank you for checking out.
Thank you for reaching us.