Hello.
Hello. Is there any emergency that I can help you out right now?
I got a call from my parents that one of my relative is admitted in the hospital, so I need to cancel my travel dates to go to my hometown. Can you please help me in cancelling the ticket?
Sure, may I know your name please?
Sure, I am James Robinson here.
Please allow me a moment.
Sure, you can.
Our data base has shown that, there is no flight ticket done under that name that you have mentioned us for checking purpose.
Oh! that's fine, no problem. Thank you for your information.
Ok, if you need any help you can contact us at any time. Thank you for reaching us. Have a great day.