Hi.
Hello. How may I assist you today?
I am Mary Williams. I want to book a ticket from IAD to OAK, can you help me?
May I know your travelling dates, please?
My travel dates are 12/10 and 12/12.
Do you need any specifications for this reservation?
I want to return in the afternoon.
Sorry, there are no flights available on your journey dates.
No problem, thanks for checking.
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