Hello.
Hello, how can I assist you?
As my plans to attend a seminar got postponed due to some issues at San Francisco, can you please help me in changing my existing reservation to San Francisco?
Sure, I can help you in that. May I know your good name please?
I have previously reserved my ticket with the name Larry Miller.
Please allow me a minute to check you reservation status in our database.
Sure, take your own time.
Larry Miller, there is no active reservation found under your name to do modifications in that.
Oh! That seems something went wrong while booking the ticket previously.
Yes, may be that's the reason.
Thank you for your service.
Thank you for choosing us, have a nice day.