Hello.
Hello, how may I help you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I am here to help you. May I know your name please?
Thank you. I am Benjamin Walker.
Ok, please wait for a mean while.
Ok, take your time.
There is a reservation found under your name, shall I cancel it?
Cancel my ticket.
Ok, your reservation has been cancelled successfully.
Thank you for helping me out.
You are welcome.