Hi.
Hello, how may I abet you today?
I would like to cancel my recent reservation. As budget was very high for our planned trip and we are not able to  arrange our budget, so can you help me with this?
May I know your good name?
My name is Stephen Jones.
Please wait.
Ok.
Thank you for waiting, there is no reservation found on your name.
No problem, thank you.
Thank you.