Hi, I am Michael Hernandez.
Hello, how can I aid you today?
I got a chance to give an audition for a movie at New York but it got postponed, can you help me in changing the reservation?
Ok, please wait a moment I will check and get back to you.
Ok.
Sorry to inform no reservation found with your name.
Ok, thanks for the information.
Thanks for choosing us, have  a good day.