Hello.
Hello.
I am John Hernandez.
How may I assist you?
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I am very happy to help you. Let me check your reservation status in our database.
Sure, take your time.
Sorry, I have not found any reservation under your name in our database.
That's ok, thank you for your information.
You are most welcome and thank you for choosing us.