Hello.
Hello.
I am Mark Hall.
How may I help you today? Nice to meet you Mark.
I just want to cancel my recent reservation because my business trip postponed, can you help me for that.
Sure, Please wait for a minute to check the reservation details.
Ok.
Sorry Mark, I cannot find any reservation with your name.
Ok it's fine.
Thanks for contacting us.
Thank you for your services.
It's my pleasure.