Hello.
Hello. How may I help you?
Can you aid me to change my reservation due to an emergency?
Sure, I can help you. Please let me know your name.
Samuel Roberts here.
Thank you. Please wait for a while. I will check your reservation status and let you know.
Sure.
Sorry, I did not find any reservation under your name in our database.
Thank you for the help.
You are welcome and thank you for choosing us.