Hello.
Hello. How can I aid you today?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
My name is Mark Williams.
Sorry Mark Williams, there are no flights reserved on your given name fomerly.
That's ok, thank you for checking.
Welcome, thank you for choosing us. Have a great day.