Hi.
Hello, how can I guide you for today?
I want to cancel my reservation which is done recently due to some problem, can you please help me?
May I know your name?
Sure, my name is Carolyn Jones.
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait.
I found your existing reservation and successfully cancelled your reservation.
Ok, that's fine.
Thank you for contacting us, have a nice day.