Hello.
Hello. How may I assist you?
Can you please help me with cancelling my previous reservation now?
Sure, may I know your name please?
Ok, my previous booking was done with the name of Jack Lee.
Please give me a moment.
I will be waiting for your reply.
There is no reservation found with your given name.
Oh! That's fine, thank you for checking anyways.
Thank you for opting us.