Hello.
Hello.
My name is Richard Jackson.
How may I help you?
Actually, I booked a ticket to NYC for a concert but due to bad weather, my trip is cancelled.
Ok, so would you like me to change your existing reservation?
Yes, can you help me out?
Yes, please hold on for a moment.
Sure, take your time.
Sorry, I could not find any ticket booked with your name.
That's ok. Thank you, have a good day.
Thank you for choosing us.