Hi.
Hello, how can I help you?
Owing to an emergency I want to change my existing reservation, will you help me in it?
Sure, I can help you better.
Thanks.
Let me know your name to check the status of your reservation?
My name is Sharon Hill.
Ok, please wait.
Sure.
I regret that there is no reservation found on your name.
Ok, no problem. Thank you for your information.
Thank you for reaching us.