Hello.
Hello, how can I aid you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I am happy to help you. Can I know your name please?
Eric Jackson here.
Please wait for a minute, I will check the status of your reservation and get back to you.
Ok.
Thanks for waiting, we found a reservation on your name and it was cancelled successfully.
Ok. Thank you so much.
Thanks you for reaching us.