Hello.
Hello, how may I serve you at this moment?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Joshua Evan.
Ok, please be on hold.
Sure.
Sorry, we could not find any reservation on your name in our database.
That's fine, thank you for your service.
Thank you for choosing us.