Hello, I am Michael Turner.
Hello, how can I aid you?
Due to my leave has been cancelled, I am not able to attend to my sister's wedding. Can you help me to cancel my recent reservation?
Sure, I can do that. Please wait a minute. I will check and get back to you.
Sure.
Thank you for being patient.
That's Ok.
Unfortunately, there is no reservation found with your name.
Ok, not an issue. Thanks for your service.
Thank you for picking us.