Hello.
Hello. How may I aid you?
I want to change my existing reservation, can you please help me?
Sure, I will help you. Could you please provide your name to check your previous reservation status?
I am Margaret Johnson.
Ok Johnson, please be on hold.
Sure.
Sorry to inform you that, there is no reservation found with your name in our records.
Ok, no problem. Thank you for your information.
Thank you for approaching us, have a great day.