TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I want to change my reservation, can you help me with that? 
 agent: I can help you, can I know your name? 
 customer: Sure, Deborah Nelson here. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Sorry Nelson, there is no active reservation found with your name. 
 customer: Oh, it's very sad to hear from your side. Thanks for the information. 
 agent: My pleasure.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I already have an reservation to attend a meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation, Can you please help me in this? 
 agent: Sure, I will help you. May I know your name please? 
 customer: Myself Robert Edwards. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Sorry Robert, there is no active reservation found with your name in our records. 
 customer: It's ok, thank you. 
 agent: Most welcome.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: This is Amanda Hill. 
 agent: How may I help you? 
 customer: I want to explore Water wall located in uptown Houston. Would you please help me with ticket booking? 
 agent: Sure, can I know your preferable dates? 
 customer: I will depart on 03/23 and land back on 03/25. 
 agent: Ok, let me know your source and destination airport codes? 
 customer: I will board from Austin, TX - AUS to Houston, TX - HOU. 
 agent: Do you have any halt in between your journey? 
 customer: I want a direct flight. 
 agent: Sorry, there are no flights available for given dates. 
 customer: No problem, Thanks for your help. 
 agent: Thank you for reaching us.

SOLUTION:
no_flight