Hello.
Hello, how can I guide you for today?
I am Catherine Turner. I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.
Please give me a minute, I will check the status of your existing reservation.
Thank you. Take your time to check.
Sorry, there is no reservation found under your name in our database.
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
Thank you for contacting us, have a nice day.