Hi. Jacob Jones here.
Hello, how may I help you?
Due to heavy rain at Washington, I just want to change my existing reservation. Help me with that.
Sure, I will help you. Please give me a moment to check.
Ok.
Thank you for waiting.
Welcome.
Sorry, there is no reservation on your name.
Ok, no problem.
Sorry for inconvenience, have a nice day.
Thank you.
Welcome.