Hello,.
Hello, how may I help you today?
I am Jonathan Gonzalez. I want to change my existing reservation as my friend's bachelor party got postponed.
Sure, can you hold on for a while, I will check and get back to you.
OK.
Thanks for waiting,. We are sorry to say you that we have not found any reservation on your name.
OK, thank you for the information.
Thank you, does anything else that I can help you with?
No, thank you.
OK, Thank you for connecting with us, have a great day.