Hi.
Hello, good morning.
Melissa Allen here.
I hope you are fine, how can I help you?
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
I will change with your reservation, please wait for a while.
Ok.
I am happy to say that , I found a reservation on your name, please guide me with your trip dates?
My trip dates are 06/26 and 06/28.
Can you please mention the takeoff and landing airport codes?
My take off code is Phoenix, AZ - PHX and landing codes is Houston, TX - IAH.
Please wait for a moment.
Ok, sure.
Sorry Melissa, there are no flights found on your request.
Its ok I will go with another alternative to reach my destination.
Thank you for your positive response.
Thank you for your services.
You are welcome.