Hi,. I am Edward Young.
Hello, how may I serve you now?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
Ok, I will help you to change your reservation.
Thank you.
Please wait for a moment, while I search for your reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, thank you for help.
Thank you for visiting us, we hope see you again.