Hello.
Hello. How may I assist you today?
I would like to change my previous flight ticket booking due to some health issues, can you please help me with that one?
Sure, we are here to help you. May I know your good name please?
Thank you and my name is Catherine Thomas.
Please wait for a while.
Sure, I can wait for your response.
Sorry to inform you that there is no active reservation found on your given name.
Not a problem with that one, thank you for checking my reservation status and providing the information.
Thanks for contacting us.