Hi.
Hello, how may I help you for the day?
Could you please help to cancel my recent reservation due to cancel of my trip?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is James White.
Ok, please be on hold.
Sure.
Sorry we could not find any reservation on your name.
Not a problem, thank you for checking.
Thank you for opting us.