Hello.
Hello. How may I assist you?
I need to cancel my recent reservation, can you please help me?
Sure, I am here to help you out.
Ok.
May I know your name please?
Myself Amanda Perez.
Wait a moment please.
Ok.
Amanda Perez, we haven't found any reservation under your name in our database.
That's ok, thank you for searching  my details.
Thank you for choosing us.