Hello.
Hello. How can I aid you today?
I want to do some changes in my existing reservation. Can you help me for that?
Sure, I am gleeful to help you with that reservation changing.
Thank you.
May I know your name please?
My name is Katherine Walker.
Please wait for a while, let me check your previous reservation status.
Sure, I will wait for your response.
Thank you for waiting. There is no active reservation found on your name in our database to change.
That's ok, thank you for checking.
Most welcome, thank you for reaching us. Have a great day.