Hello.
Hello. What help that I can assist you?
I am planning to cancel my recent reservation. Can you please help me for this?
Sure, I can help you and can I know your name please?
Myself Donna Baker.
Please give me a moment.
Sure, I will wait for your response.
 Thank you for waiting, I have checked in reservation list to cancel your ticket but could not find any reservation with your name.
Not a big problem, anyhow thank you very much for your kind information.
You are most welcome and have a nice day.