Hi.
Hello, how may I assist you?
Would it be possible to cancel my reservation, which I have done with my name?
Sure, I am here to help you for this. May I know your name please?
My name is Linda Lopez.
Just a moment, let me check your reservation status in our database.
Ok.
Sorry for inconvenience, no reservation is found under your name to cancel.
That's ok, thank you for the response.
Thank you very much for contacting our agency.