Hi. I am Karen Perez.
Hello, how can I be your helping hand?
I need to cancel my existing reservation due to some emergency work. Can you please help me with that?
Sure. Please wait for a while, I will check your previous reservation.
Sure.
Thank you for being patience, there is no reservation found on your name.
It's ok, no problem. Thank you for the information.
Thank you for contacting us.