Hi.
Hello, how can I guide you for today?
Owing to an emergency I want to cancel my reservation, can you help me?
May I know your name?
Myself Elizabeth Gonzalez.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name.
No problem, thanks for checking.
Thank you for contacting us, have a nice day.