Hello.
Hello. How can I assist you from flight booking agency?
I am Patricia Scott. Due to heavy rainfall in New York, I want to change my existing reservation.
Sure, I will help you with this. Wait a moment please, let me check the database and get back to you.
Ok.
Patricia Scott, there is no active reservation found with your name in our database to change it.
That's ok, thank you for your information.
Thank you for utilising our services.