Hi.
Hello. How may I assist you?
I would like to cancel my flight reservation as my brother is unwell, can you please help me?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Jonathan Thomas.
Wait a moment please.
Sure.
Jonathan Thomas, we haven't found any reservation under your name in our database.
No problem. Anyway, thank you for checking.
Thank you for choosing us.