Hello.
Hello, how can I help you today?
I have to cancel  my reservation due to  my planned event got  cancelled. So  please help me with that.
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
Thank you. Please check the  reservation with my name Mary Clark.
Ok, Please stay online, I will check the previous list and revert to you.
Sure,  take your time to check.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
Thanks for reaching us.