Hello.
Hello, how may I aid you today?
I need to cancel my recent reservation due to some issues. Can you help me in doing that?
Sure, may I know your name for the cancellation process?
I am Brenda Johnson.
Wait a while, kindly.
Sure, take your time.
 Sorry, there is no reservation found for the user name in our back end to cancel it.
Ok, no issues. Thank you for checking.
Thank you for opting us.