Hello. I am Nancy Edwards.
Hello, how may I help you today?
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
Sure, I will help you with that. Please wait a moment.
Thank you. sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok no problem, thank you for your services.
Thank you for choosing us.