Hello, myself Lisa Perez.
Hello, how may I serve you today?
Due to heavy snow fall in my location I need to cancel my recent booking. Please help me with it.
Sure, we are here to help you.
Great!.
Please wait for a while.
Sure, I will be waiting for you.
Sorry we did not find any reservation on your name.
Not an issue, thank you for the verification.
Thank  you for choosing us.