Hello.
Hello.
I am Katherine Lee.
How can I assist you today?
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
Sure, I'll definitely help you with that. Please let me check your reservation status first.
Ok.
Katherine Lee, there is no active reservation found under your name to do cancellation.
Not an issue. Thank you.
Thank you for choosing us, have a great day.