Hello.
Hello.
I am Emily Thompson.
How can I assist you?
I need to change my recent reservation because my wife meet with an accident. Could you please help me?
Sure, I can help you out. Please  wait a while.
Sure.
Thanks for being waiting.
No problem, thank you for your information.
We didn't found any reservation by this name.
It's ok.
Thank you.
Thank you for your information.
Have a great day.