Hello.
Hello, how may I help you?
I need to cancel my reservation, as my planned trip with my friends got cancelled. Can you please help me out?
Sure, please wait for a while.
Sure, I will wait for your response.
Can I know your name please?
Sure, myself Sharon Wright.
Sorry Sharon, there is no active reservation found with your name in our records.
Not a big problem, anyway, thank you for the information.
Most welcome.