Hi. I am Thomas Williams.
Hello, how may I aid you at this moment?
As I need to stay back in own city due to hails on roads and heavy snow. I need to cancel my reservation. Can you please help me in cancellation?
Sure, please wait I will check the reservation status and get back to you.
Ok.
Sorry, we didn't find any reservation on your name.
Ok, no problem. Thank you for the information.
Thank you for reaching us.