Hello.
Hello, how may I help you today?
Owing to an emergency, I want to change my existing reservation. Can you please help me in that?
Sure, we are here to help you.
Thank you.
May I know your name please to proceed further?
Myself Stephanie Thompson.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation found on your given name.
Ok, no problem. Thank you for your information.
Thanks for contacting us.