Hello.
Hello, how may I serve you?
Actually I have reserved a flight ticket but I am unable to catch the flight, so I need to cancel my ticket. Will you help me?
Sure, I will help you with the flight cancellation.
Thank you.
Can you please provide your name?
My previous reservation is with name Matthew Lee, so please check with this name.
Sure, just hold on for a moment please. I will check and get back to you.
Ok, I will wait for your reply.
Thanks for your time and patience. I have found a reservation on your name and I will go ahead and cancel it.
Yes, please go ahead with cancelling.
Ok, now your flight reservation has been cancelled.
Thanks a lot for your assistance.
Thank you, It’s my pleasure assisting our customers.