Hello, I am Paul Scott.
Hello, how may I assist you?
I am a cricket player, due to heavy rains my cricket match got cancelled, so can you please help me out with cancellation?
Sure, please wait a moment, I will check and get back to you.
Sure.
Thanks for waiting, we found a reservation on your name. Shall I proceed for cancellation?
Please proceed.
Your ticket has been cancelled.
Thank you for your service.
Thanks for choosing us.