Hello.
Hello. How can I assist you today?
I want to cancel my reservation which is done recently due to some problems, can you please help me?
Sure, I'm glad to help you in cancelling your reservation.
Thank you for accepting my request.
Please allow me a moment to check for the previous reservation status. May I know your name?
Sure, I will wait. Sure, my name is Thomas Scott.
Thank you for waiting, there is no active reservation have been found under your name in our records to cancel it.
Ok, that's fine.
Thank you for reaching us.