Hi, I am Sandra Carter.
Hello, how may I assist you?
Owing to an emergency, my planned trip to Washington got postponed.
Ok.
So I want you to change my existing reservation.
Sure, we are here to help you. Please, stay online.
Sure.
Thank you for your valuable time. We are sorry to inform you that, no reservation was found on your name.
Ok, not an issue. Thank you for your support.
Thank you for reaching us, have a good day.