Hello.
Hello, how can I give assistance to you?
Due to some personal work, I want to cancel my reservation. Can you please check my reservation which was made on the name of Kathleen Perez?
Sure, we are glad to help you to cancel your reservation. Ok, please wait for a while.
Sure, I will wait.
Thanks for waiting, there was no reservation found on your name.
Ok. Thank you for your help.
Thank you for choosing us.