Hello.
Hello. How may I assist you today?
I am Ronald Martin.
Welcome to flight booking agency Ronald.
I would like to cancel my reservation as I got hospitalised, can you please help me out in cancelling reservation?
Sure, I am oblige to help you.
Thank you.
Please wait a moment to check your previous reservation.
Sure.
Sorry to inform you that, there is no reservation with your name in our records.
Ok no problem, thank you for your services.
Thank you for approaching us, have a great day.