Hi.
Hello, may I know how best I can help you today?
I want to cancel my recent reservation due to  the ongoing tornado at my destination. Can you please help me with in cancellation?
Sure, may I know your name?
My name is Gregory Jackson.
 Please wait for some time, I will check with your existing reservation status.
OK.
Sorry to notify, there is no reservation found on your given name.
No problem at all.
Thank you for reaching us. Have a good day.