Hello, I am Karen Garcia.
Hello, How can I help you the day?
Due to an emergency, I want to cancel my reservation. Can you please help me with it?
Sure, I am here to help you. Please hold on for a minute.
Ok.
Thanks for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Not an issue, thank you.
Thank you for approaching us.