Hi.
Hello. How can I assist you at this moment?
I am David Collins. I just want to change my existing reservation, due to sudden demise of my grand mother.
Sure David, I will help you with that.
Ok.
Please wait a moment to check your reservation status.
Sure.
Sorry David Collins, no reservation has found under your name to change.
That's ok .
Thank you for choosing us, have a good day.