Hello. My name is Rachel Jones.
Hello. How can I help you today?
Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?
Let me check your details, give me a moment.
Ok, take your time.
Jones, I am really sorry to say that I didn't find any reservation basing on your details.
It's ok, thank you for checking.
Most welcome.