Hello.
Hello, how may I serve you?
My plans to visit Washington got delayed because my leaves has been cancelled by manager, can you please help me in cancelling my recent reservation?
Sure, I will help you with the flight ticket cancellation. Please may I know your name?
My previous reservation has done with the name Samuel Brown.
Hold on for a moment please, I am checking your previous flight reservation.
Sure, take your own time.
Thanks for waiting patiently. And I regret to inform you that, I could not find any flight reservation on your name.
Ok, not an issue. May be something went wrong during my previous reservation. Thank you for checking.
Thanks for reaching to us.