Hi.
Hello, how can I assist you for the day?
As my exam got postponed due to heavy rain I want to change my reservation, can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your good name?
My name is Robert Taylor.
Please wait for a moment.
Ok.
Sorry, we found no reservation on your given name.
No problem, thank you for your information.
Thank you for choosing us.