Hi.
Hello, how may I guide you at this moment?
William Thompson here. I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, I am here to help you. Please wait for a few minutes.
Ok.
Thank you for waiting, no reservation was found on your name to change.
That's ok, thank you for your help.
Thank you for choosing us.