Hello.
Hello, how may I render you today?
I would like to change my existing reservation due to postpone of my event. Could you please help me?
Sure, may I know your good name?
I am Kathleen Lopez.
Ok, please wait for a while.
Sure.
We found  a reservation on your name, can you please help me with your new journey dates?
My new travelling dates are Sep 13 and Sep 15.
May I know your journey locations?
My journey locations are CLT and PHL.
Do you have any specifications?
Yes, I want to depart in the morning.
Sorry, there are no flights available as per your requirements.
No worries, thank you for the information.
Thank you for availing us.