Hello.
Hello, how can I assist you?
I have planned a trip last week and I had booked a ticket but suddenly my manager called to me a told that there is a network issue held in office so you have to take care of that one he told to me, can you please help me in flight ticket cancellation?
Sure, give me a minute.
Thank you and I will wait for your response.
Before that, May I know your name for checking?
Sure, my name is Mark Robinson.
Sorry, there is no reservation found under your name.
Ok but I got a confirmation mail that my flight ticket has confirmed. Can you please recheck that one?
On your request, I will re-check it.
Thank you.
I have cross checked, but I could not find the reservation under your name.
How can you say that my flight ticket is not there in your reservation list? I have already informed that I got a confirmation mail regarding the flight ticket booking.
Sorry for the inconvenience, I have confirmed with my higher authorities there is no reservation found under your name.
Ok, that's fine. Thank you for reconfirmation about my reservation status and thank you for your quick service.
Thank you for reaching us.