Hi.
Hello, how can I aid you?
Please help me to cancel my resent reservation as my exam got post pone.
Sure, we are here to help you.
Thank you.
May I know your name to track your details in our database?
I am Emma Thomas.
Ok, please wait a moment.
Sure.
Emma Thomas, there is no reservation exist on your name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.