Hello.
Hello. How can I help you today?
I have planned a trip with my students to enjoy the holidays in water world but, some of the students were effected with health issues, so I would like to change my reservation. Can you please help me out with that?
Sure, I can help you with that.
Thank you.
 May I know your name for further process?
Sure, I am Christopher Jones.
Please hold on a moment, I will check your reservation status.
Sure, take your time.
There is no active reservation on your name Christopher Jones.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
You are welcome.