Hi, I am Ruth Taylor.
Hello, how may I help you?
 I have an earlier reservation to sign a new contract with my client, due to some problems it got postponed. Can you please help me in changing the reservation?
Sure, I am here to help you. Please stand by.
Ok.
Thanks for your time, sorry no reservation found with your name.
Ok, no issues.
Thank you for reaching us, have a nice day.