Hi. Daniel Taylor here.
Hello, how may I aid you?
Can you change my existing reservation which I have done previously my name.
Ok, I will help you with changing the reservation.
Thank you.
Can you please give me a minute to check your previous reservation?
Sure, take your time.
I am really sorry to inform you that, there is no previous reservation found with your name to modify the details.
It's ok, may be your agent was not done my previous reservation while booking. Anyway, thanks for your information.
Ok, thank you for consulting us. Have a great day.