Hi.
Hello, how may I aid you today?
I need to amend my reservation, can you help me with that?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
Sure, I am Frank Wright.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
Not a problem, anyways thank you for the information.
Thank you for reaching us.