Hello.
Hello, how may I help you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, may I know your name to proceed?
My reservation was done under the name David Scott.
Sure, please wait for a moment to check your details.
Sure, take your time.
Sorry, no reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.