Hi.
Hello. How can I render you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I am here to help you.
Thank you.
May I know on whose name the ticket has been reserved formerly?
Ruth Scott.
Sorry Ruth Scott, there are no flights reserved on your given name formerly.
Ok, no problem. Thanks for your information.
Welcome, thank you for choosing us. Have a great day.