Hello, I am Helen Young.
Hello Helen, how may I aid you?
I want to cancel my ticket due to an emergency. Can you help me?
Sure, I am happy to help you. Please wait, I have to check your reservation status first.
Sure, take your time.
Helen, I have not found any reservation under your name in our database.
No issues. Thank you for checking.
You are most welcome and have a nice day.