Hello.
Hello, how may I guide you today?
I would like to change my existing reservation due to postpone of my seminar. Can you please help me?
Sure, I am here to help you to change it. Can I have your name please?
I am Jessica Evans.
Ok, please wait for a while.
Sure.
Thanks for your time, we did not found any reservation on your name to change it.
No worries, thank you for the information.
Thank you for availing us.