Hello.
Hello, how may I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am here to help you for this. Let me check your reservation status in our database.
Sure, take your time.
For cancelling the reservation, may I know your name please?
My reservation was done under the name Nancy Allen.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found with your criteria.
Ok, not an issue. Anyways, thank you for the information.
Thank you very much for contacting our agency.