Hello.
Hello, how can I best serve you today?
I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
Sure, we are glad to serve you.
Thank you.
Before proceeding to cancel. May I know your name please?
Frank Rodriguez here.
Sorry Frank Rodriguez, based on your name we haven't found any flight reservation in airline database.
Ok no problem, thank you for your services.
Thanks for contacting us.