Hello.
Hello, how can I help you?
I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me in that?
  Sure, I am here to help you. May I know your name please?
My name is Samuel Young.
Ok, please stand by.
Sure.
Thank you for waiting. Sorry to say  no reservation found on your name.
Ok, Not a problem at all. Thanks for your support.
Thank you for reaching us, have a nice day.