Hi.
Hello,. By what way can I help you today?
I would like to cancel my reservation due to health issues. Can you help me?
Sure, I will help you with cancellation.
Thank you.
To proceed for cancellation, we need your name. Can you provide it?
I am Ashley Collins.
Ok, please wait. Let me check your reservation status.
Ok.
Thanks for waiting. Sorry Ashley Collins, there is no active reservation on your name to cancel it.
That's fine, Thank you.
Thanks for choosing us.