Hi.
Hello, how can I assist you?
Could you please help me to change an existing reservation as my plan to meet my grand parents got postpone due to my health issues?
Sure, I am here to help you.
Thank you.
May I know your name please?
I made a reservation by this name Ronald Garcia.
Ok, please stand by.
Sure.
Thank you for your time, sorry no reservation found on your name.
Ok, not an issue.
Thank you for reaching us, have a nice day.