Hello.
Hello, how can I assist you today?
Due to some emergency i need to cancel my recent reservation can you help me in cancelling my reservation?
Sure, may I know your name please?
I am Ronald Harris.
Ok, please wait for a moment, I will check and get back to you.
Sure.
Sorry, there was no reservation found with your name.
No problem. Thank you for the information.
Thank you for choosing us.