Hi. I am Jessica Wilson.
Hello, How exactly I can serve you the best today?
I need to cancel my reservation as my exams got postponed, can you please help me?
Sure, I will help you with that.
Thank you.
Please wait a while.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thank you.
Thank you for reaching us.