In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
--------
Question: customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Can you help me booking a flight ticket from DTW to AUS? 
 agent: Sure, I can help you with that. May I know your travel dates please? 
 customer: I will start on 05/08 and return on 05/10. 
 agent: Do you need break in between your journey? 
 customer: I need a direct flight. 
 agent: Please let me know if you have any other specifications. 
 customer: No. 
 agent: May I know your good name please? 
 customer: I am Richard Lopez. 
 agent: Sorry to inform you that there are no direct flights available for you on those dates. 
 customer: No problem, thank you for the information. 
 agent: Thank you for reaching us.

Answer: no_flight


Question: customer: Hi. 
 agent: Hello. How can I help you now? 
 customer: I am Carol Baker. 
 agent: Ok. 
 customer: Can you help me to book a flight from IAD to ATL? 
 agent: Sure, can you please mention the travelling dates of your journey? 
 customer: My trip dates are 04/15 and 04/17. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Sorry Carol, there are no flights found on your requested dates. 
 customer: Oh! ok. 
 agent: Thank you for approaching us, have a nice day. 
 customer: Thank you for your time. 
 agent: You are welcome.

Answer: no_flight


Question: customer: Hello. 
 agent: Hello, how can I aid you today? 
 customer: I want to cancel my recent reservation, because my football was cancelled due to bad weather. Can you assist me, please? 
 agent: Sure, may I know your name? 
 customer: I am John Young. 
 agent: Please wait a moment. 
 customer: Ok. 
 agent: Sorry there is no reservation found on your name. 
 customer: Ok, thanks for sharing the information. 
 agent: Thank you for choosing us.

Answer:
no_reservation