Hi.
Hello, how can I guide you for today?
I need to change my reservation due to urgent meeting, can you help me?
I will help you with that. May I know your name?
I am Mary Turner.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no active reservation found under your name in our database.
That's ok. Thank you for your help.
Thank you for contacting us, have a nice day.