Hello.
Hello, how may I serve you at this moment?
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, my name is Jerry Thompson.
Ok, please wait for a while.
Ok.
Sorry to inform you that, we did not find any reservation on your name.
Ok, not an issue. Thank you for the information.
Thank you for approaching us.