Hi.
Hello, how can I help you today?
I would like to change my flight reservation as my father is unwell, could you please help me?
Sure, I am here to help you.
Thank you. The reservation was done in the name of Anthony Hall.
May I know your name for checking your previous reservation?
My name is Anthony Hall.
There is no reservation found under your name to change.
Not an issue. Anyway, thank you for checking.
Thank you for choosing us.