Hello.
Hello, how may I assist you today?
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
Sure, may I know your name for the cancellation process?
Myself Katherine Scot.
Sorry as per your concern I can not  cancel your reservation, as your reservation is not found as per our records.
Ok, no problem. Thank you for the information.
Welcome, thank you for reaching us.