Hi.
Hello. How can I aid you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, may I know the name to check for the status?
I am Gary Walker.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting.
Ok.
Here, there is no active reservation have been found under your name in our database to cancel it.
Ok, no issues. Thanks for the information.
Thank you for reaching us.