In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi. 
 agent: Hello, how may I assist you today? 
 customer: I need to book a flight ticket from IAD to OAK, Can you please help me for booking? 
 agent: Sure, may I know your good name please? 
 customer: Samuel Turner here. 
 agent: May I know on which dates you are willing to travel? 
 customer: I would like to travel on 02/12 to return on 02/14. 
 agent: May I know your class preference please? 
 customer: I am comfortable with any class. 
 agent: May I know your preferable time for journey? 
 customer: I would be return on morning. 
 agent: May I know your connection limit please? 
 customer: I need a connecting flight. 
 agent: There is a connecting flight of fare 300 with economy class in Frontier airline, shall I proceed for booking? 
 customer: Ok, proceed for booking. 
 agent: Your reservation has bee confirmed with flight number 1012, depart time is at 18:00 hours on Feb, 12 and return time is at 5:00 hours on Feb, 14. 
 customer: Thanks for your information. 
 agent: You are welcome.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. 
 customer: I am Ashley Brown. 
 agent: How may I best help you today? 
 customer: I would like to attend a event in Seattle with my family. Could you please help me to book a ticket from IAH to SEA? 
 agent: Sure, I will help you. To check the flight availability we need your scheduled dates, can you please share me your preferable dates? 
 customer: My travelling dates will be on 10/17 to 10/19. 
 agent: Do you prefer connecting flight or direct flight? 
 customer: I need a connecting flight. 
 agent: We found a direct flight but there is no connecting flight. 
 customer: Ok, not an issue. Thank you. 
 agent: Thank you for communicating us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I would like to do some changes in  my existing reservation, can you please help me out? 
 agent: Sure, I will help you in booking. May I know your name to proceed further? 
 customer: Sure, myself Alexander Hernandez. 
 agent: Alexander Hernandez, regret to inform that there is no active reservation found under your name to amend. 
 customer: That's ok, no problem. Thank you for the information. 
 agent: Thank you for reaching us.
[A]:
no_reservation