Hi.
Hello, how may I assist you today?
Owing to an emergency, my live concert got cancelled, so I want you to cancel my existing reservation.
Sure, may I know your name for the cancellation process?
Sure, Barbara Miller here.
Sorry, as per your concern I can not cancel your reservation, as your reservation is not found as per our records.
Ok, no issues. Thank you for your assistance.
Welcome, thank you for reaching us.