Hi.
Hello.
My name is Eric Wilson.
Eric, how can I help you?
Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?
Sure, I will help you. Please wait for a while, I will check your reservation status and get back to you.
Ok, take your time.
Wilson, I did not find any reservation by your name in our database.
That's fine, no problem. Thank you for helping me.
You are welcome and thank you for choosing us.