Hi.
Hello. How can I assist you?
Owing to an emergency I want to cancel my reservation, can you help me?
I am happy to help you with that. Can I know your name to proceed for further?
I am Karen White.
Please wait for a while.
Sure.
Sorry for the inconvenience, I did not flind any active reservation on your name to cancel.
No problem, thanks for checking.
Most welcome.