Hello.
Hello, Please inform me, how can I best help you now?
 I am John Rodriguez want to cancel my reservation due to bad health of my mother. Can you help me in cancelling?
Sure, I can help you in that cancellation.
Thank you.
Please wait for a moment.
Sure.
Sorry to say that, there is no reservation found on your name to cancel it.
Ok, no issues. Thank you for your help.
Thanks for opting us, have a nice day.