Hello.
Hello. how may I aid you?
I want to do some changes in my existing reservation. Can you help me for that?
Sure, I am glad to assist you in that.
Thank you.
Before proceeding to change. May I know your name?
My name is Scott Edwards.
Sorry Scott Edwards, based on your name we have't found any previous fight reservation in airline database.
That's ok, thank you for checking.
Thanks for reaching us.