Hello.
Hello, how may I assist you?
Can you please change my existing reservation as my plan to attend a film festival got postponed?
Sure, may I know your name please?
I am Ryan Jones.
Please be on hold.
Sure.
Thank you for time, we did not find any active reservation in your name to make changes further.
Ok, not an issue. Thank you for the information.
Thank you for reaching us. Have a nice day.