Hello.
Hello, may I know your name?
Myself Rebecca Baker.
How can I help you today  Rebecca?
I want to celebrate my birthday with friends.I just want to book a ticket.
Sure, can I know where you want to travel?
My airport codes are from NC-CLT to PA-PHL.
Ok, could you provide your trip dates?
My trip dates are from 06/19 to 06/21.
Wait a moment to check it.
Sure.
I found a flight with Southwest airlines and the connection is 1. Is it ok for you?
Yes, please book my ticket.
Rebecca, you booking is done with flight number 1029. Have a safe journey.