Hello.
Hello, how may I serve you now?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I will help you with that.
Thank you.
May I know your good name?
My reservation was done under the name Rachel Smith.
Please wait for a moment.
Sure, take your time.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, not an issue. Anyways, thank you for the information.
Thank you for visiting us, we hope see you again.