Hello. James Lopez here.
Hello Lopez, how may I help you today?
Due to sudden health issue, I want to change my reservation to another date. Can you please help me out?
Sure, I am here to help you with this condition.
Thank you.
Please wait for a moment.
Sure.
Sorry Lopez, there is no reservation found as per your name to change your reservation.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Yes it might be, anyways thank you for contacting us.