Hello.
Hello.
I am Kathleen Wilson.
Wilson, how can I help you today?
I am planning to cancel my reservation, can you help me?
Sure, I will help you with cancelling. please hold on for a moment to check your reservation status.
Sure.
Wilson, I did not find any reservation with your name.
It's fine. Anyway, thank you for your help.
My pleasure, thank you for utilising our services.