Hi.
Hello. How may I help you out?
Due to health issues, I would like to cancel my reservation. Can you please help me?
Sure, I am happy to help you with the cancellation. Can you please tell me your name to check the ticket status?
My name is Mary Lewis.
Ok, please wait a moment.
Sure.
Sorry to inform you, there is no reservation found with your name in our database.
Its ok, thank you for the information.
You are welcome. Thank you for reaching us.