Hi.
Hello, how may I help you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I am here to help you in that.
Thank you.
May I know your good name please?
Janet Perez here.
Please wait for a moment.
Sure.
Sorry to inform you that, there is no reservation found as per your name.
Ok, no problem. Thanks for your information.
Thank you for reaching us with a query.