Hello.
Hello. How may I help you?
Would it be possible to change my reservation, which I have done with my name?
Sure, I am glad to help you. Can you please help me with your name?
My name is Rachel Carter.
Thank you so much. Please be on hold for a while.
Ok, take your time.
Sorry, I have not found any reservation under your name in our database.
Ok, no issues. Thank you for the response.
You are welcome and thank you for contacting us.