Hello.
Hello, how can I give assistance to you?
I want to change my existing reservation, due to my press conference has been postponed. Can you change my reservation?
Sure, we are gleeful to assist you to change your reservation. To check reservation, may I know your name?
Sure, I am Paul Lee.
Please wait for a while, I will check the status of your reservation and revert to you.
Ok.
Thanks for being patient, we did not find any reservation on your name.
Ok, Thank you for your service.
Thank you for contacting us.