Hello.
Hello, how can I assist you?
Due to heavy rainfall, I would like to cancel my recent reservation. Please help me out.
Sure, I can help you with that. May I know your good name please?
My name is Mary Mitchell.
Ok, please wait for a while.
Sure, take your time.
Mary Mitchell, there is no active reservation found under your name to do cancellation.
Ok, no issues. Thank you for your information.
Thank you for choosing us.