Hello.
Hello, how can I guide you for today?
Can you please change my reservation, due to an emergency?
I will help you with that.
Thank you.
May I know your name?
My name is Michael Roberts.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, no issue. Thank you.
Thank you for contacting us, have a nice day.