Hi.
Hello. How may I help you?
Please assist me to change my existing reservation.
May I know your name please to check the status of your reservation?
I am Patricia Carter.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure, take your time.
Sorry, there is no reservation matching with your name in our portal to make changes further.
That's ok, thank you for checking.
Thank you for reaching us.