Hi.
Hello.
Donna Nelson here.
How can I help you today?
 I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend.
That's sad, let me check with your existing reservation first.
Ok sure.
Sorry Donna Nelson, no reservation was found under your name.
That's ok, no issues.
Sorry for the inconvenience.
Thank you for your details.
Have a nice day.