Hello.
Hello, how may I provide assistance to you?
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
Sure, may I know your name to check the reservation in the list?
My name is Kenneth Phillips.
Ok, please wait for a while.
Ok.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No issue, thank you for the information.
Thank you for contacting us.