TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, what can I do for you today? 
 customer: Can you please help me in flight ticket booking process from OAK to SFO? 
 agent: Sure, please forward your trip dates. 
 customer: Thank you for your response, I want to take off on Aug 27 and book my return ticket also on Aug 29. 
 agent: Is there any class preference? 
 customer: No. 
 agent: Any other requirement to be met? 
 customer: I will prefer direct flight. 
 agent: Can you please share your name to proceed further? 
 customer: Sure, my name is Steven Davis. 
 agent: Sorry, no flights found as per your requirements. 
 customer: Oh! It's ok, no problem. Thank you for your information. 
 agent: Thank you for contacting us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I am planning to book a flight ticket to DCA from OAK, can you please help me out? 
 agent: Sure, I can help you with that. May I know your travel dates please? 
 customer: Sure, my planned travelling dates are May 24 and May 26. 
 agent: May I know how many connections are you expecting in between your journey? 
 customer: Sure, I am looking for a flight with 1 connection. 
 agent: Please let me know if you have any other specifications. 
 customer: That's all for now. 
 agent: Can I have your good name please? 
 customer: Sure, my name is Jason Young. 
 agent: JetBlue airlines is providing a flight on that route with ticket fare of 100 and single connection, it will departs at 12:00 hours and arrives at 5:00 hours. Shall I proceed for booking? 
 customer: Ok, please confirm my reservation. 
 agent: I have successfully booked you an economy class ticket in flight-1014, have a safe journey. 
 customer: Thank you for the help. 
 agent: Thank you for choosing us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I am Laura Jones. I am planning to cancel my recent reservation, due to some urgent work. Can you help me out to book a ticket? 
 agent: Please give me a minute. 
 customer: Sure. 
 agent: Sorry, there is no reservation found under your name. 
 customer: That's fine. Thank you for your help. 
 agent: Thank you for reaching us.

SOLUTION:
no_reservation