Hello.
Hello.
My name is Sarah Phillips.
How can I assist you Sarah Phillips?
Due to an emergency, I would like to cancel my reservation. Can you help me?
Sure, I will help you with this. Wait a moment please, let me check the reservation status in our database and get back to you.
Ok.
There is no active reservation found under your name in our database to cancel it.
Oh! that's fine, thank you for the information.
Thank you for contacting us.