Hello.
Hello, what can I do for you now?
I want to change my reservation, can you please help me?
Sure, I can change your reservation right now, Before that I need to know your good name please?
My name is David Edwards.
Ok, please wait for a while.
Sure, take your own time.
We are sorry to say that, there is no active reservation found on your name.
No problem, thank you for your information.
Thanks for reaching us, wish you a great day.