Hello, I am Brandon Brown.
Hello Brown, how may I aid you?
I want to do some modifications in my existing reservation. Can you help me?
Sure, I am here to help you. Hold on for a moment. Let me check.
Thank you. Take your time.
Sorry Brown, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.