Hi.
Hello. How may I aid you today?
I want to change my existing reservation which is done recently due to some problems, can you please help me out?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
Sure, my name is Mark White.
Please be on hold to check.
Sure, I will wait.
There is no reservation found on your name in our records.
Ok, not an issue. I will try with the another booking agency. Anyways, thank you for your service.
Thank you for reaching us, hope you have a great day.