Hello.
Hello, how can I guide you now?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
Ok, may I know your name to check with availability of your previous booking?
My name is George Phillips.
Please allow me to check with your reservation status for a moment.
Ok, I will wait.
I am very apologetic to say, but there is no active reservation by your name in the reservation list.
Anyway, thanks for the information.
Thank you for choosing our agency.