Hello.
Hello. How may  I help you?
Nicole Walker here. I was made a wrong reservation earlier in this week. So I want to change my reservation. Can you please help me for that?
Sure, I will help you.
Ok.
Please give me a minute to check your previous reservation details.
Ok, take your time.
Nicole, there is no reservation found under your name.
Anyway, thank you for the information.
Most welcome.