Hello.
Hello. How can I aid you today?
I want to cancel my reservation, due to some health issues, Can you please help me out?
Sure, I am here to help you. Can I know your good name to check your reservation status?
My name is Karen Baker.
Ok, please wait for a while.
Sure.
Sorry, we have not found any active reservation on your name in our records.
Ok, no issue. Thank you.
Thank you for choosing us.