Hello.
Hello. How can I assist you today?
I want to cancel my previous ticket because my trip got cancelled. Can you help me?
Sure, I will help you on that.
Thank you.
Please mention the name for checking the reservation.
I have booked my ticket with name Joseph Hill.
Please give me a moment.
Ok, take your time.
Thank you for waiting, there is no reservation found under your name.
That's not a problem, thank you for searching.
Welcome, have a great day.