Hello. Mary Martinez here.
Hello, how may I serve you at this moment?
Due to sudden health issue, I am unable to travel in a flight on those dates, can you please help me out with cancelling of my reservation?
Yes, I am blissful to help you, please wait I will check with that one.
Thank you. Sure, take your time to check.
Thank you for waiting. I could not found any previous booking done the name which you have provided when I check in our data base.
Oh! may be something went wrong on that situation. Anyway, thank you for the information.
Thank you for communicating with us.