Hello.
Hello, how may I aid you at this moment?
Could you please help me to change my existing reservation due to postpone of my client meeting?
Sure, we are here to help you.
Thank you.
May I know your name to check your reservation status?
My name is Sharon Harris.
Ok, please wait for a while.
Sure.
Sorry, we couldn't find any reservation with your name.
Not a problem, thank you for checking.
Thank you for choosing us.