Hello.
Hello, how may I support you today?
Prepone plan came into a  picture owing to announcement of birth of baby boy. So I want to cancel my recent reservation, can you please help me?
Sure, I will help you. To cancel your reservation, I need to know your name?
My name is Sandra Campbell.
Ok, please wait for a moment.
Sure, I will wait.
Thanks for waiting, we are happy to inform that we found a reservation on your name to cancel. Shall I proceed for cancelling?
Ok, you can proceed.
Your reservation has been cancelled.
That was nice and fast. Thank you.
Thanks for availing us, have a nice day.