Hi. I am Karen Perez.
Hello, how can I help you today?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I am here to help you with that reservation change.
Ok.
Please hold for a moment, let me check your previous reservation status.
Sure.
Thank you for waiting, but I am very sorry to say that, there is no active reservation found with your name in our database to change it.
That's ok, thank you.
Thank you for reaching us.