Hi.
Hello. How can I help you at this moment?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status. May I know your name for further process?
I am William Jones.
Ok, please wait a moment.
Sure.
There is no previous reservation found under your name William Jones.
No problem, thanks for checking.
Thank you for reaching us, have a good day.