Hello.
Hello, how can I help you for the day?
I am Brenda Harris. I want to cancel my recent reservation, due to ill health. Can you please help me?
Sure, I am here to help you with that.
Thank you.
Please wait for a moment, let me check your previous reservation status.
Sure, take your own time.
There is no active reservation found with your name in our database to cancel it.
No problem, thank you for checking.
Thank you for reaching us, have  a great day.