Hello. I'm Robert Lee.
Hello, how can I hand help to you?
I had planned to go on a weekend trip, but it was postponed.Can you change my existing reservation?
Ok, just wait a moment to search for your booking.
Sure.
Thank you for waiting, as per the requested information there is no ticket booked. I think your ticket is no confirmed while you are booking.
That's really sad. Anyways, thank you for your help.
Our pleasure to help you, have a great day Lee.