instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. 
 agent: Hello, how may I assist you? 
 customer: I am Laura Carter here, I want to reserve my ticket from BOS to PHL, can you please help me in booking? 
 agent: May I know your trip dates? 
 customer: Sure, my planned dates of journey are from Sep, 01 to Sep, 03. 
 agent: May I know your connection limit? 
 customer: Yes, I need a connecting flight. 
 agent: Is there any class preference? 
 customer: Yes, I need a business class. 
 agent: Ok, can you share your name to proceed further? 
 customer: I have mentioned. 
 agent: Ok, do you have any other specifications? 
 customer: No. 
 agent: Ok, please wait. 
 customer: Sure, I will wait. 
 agent: Sorry, there are no flights found with your required details. 
 customer: Ok, no problem. Anyways, thank you for your service. 
 agent: Thank you for reaching us.
answer:
no_flight


question:
customer: Hello. 
 agent: Hello, how may I oblige you today? 
 customer: My name is Helen Young, I want to book a flight from TX-HOU to Denver, CO-DEN to meet my sister. Can you book a connecting flight for me? 
 agent: When you are willing to travel? 
 customer: I will fly on 11/30 and return on 12/02. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: We found 1002 Southwest airlines with single connection with price 100. 
 customer: Please proceed with booking. 
 agent: Your, booking has been confirmed. 
 customer: Thank you for helping me with booking. 
 agent: Thank you for reaching us.
answer:
book


question:
customer: Hi. Amanda Thompson here. 
 agent: Hello, how may I assist you today? 
 customer: I want to book a flight ticket from DEN to MCO. Can you help me in that? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Could I have your journey dates, please? 
 customer: My trip dates are May 06 to May 08. 
 agent: May I know your depart and arrival timings? 
 customer: My depart should be in the afternoon. 
 agent: Do you have any class preference? 
 customer: I don't have any class preference. 
 agent: Is there any more preferences? 
 customer: I need a connecting flight. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: We found a JetBlue airline , price is 200 in economy class, the departure time is 14:00 PM. Shall I proceed? 
 customer: You can proceed. 
 agent: Your ticket has been confirmed with a connecting flight 1001. 
 customer: Thank you for booking. 
 agent: Thank you for reaching us.
answer:
book