Hello.
Hello, how can I help you today?
Please help me to change an existing reservation as I need a economy class ticket instead of business class.
Sure, I am glad to help you.
Thank you.
May I know your good name to proceed further?
I am Nichole Garcia.
Please be on hold.
Sure.
There is no reservation found on your name in our database to change it.
Not a big issue, anyhow thank you very much for checking the reservation status.
Thank you for opting us.