Hello.
Hello, how may I help you?
I need to cancel my recent reservation, can you please help me?
Sure, we are glad to serve you.
Ok.
Before proceeding to cancel your flight reservation. May I know your name please?
Myself Karen Jones.
Sorry Karen Jones, based on your name we haven't found any previous flight reservation in airline database.
That's ok, thank you for the information.
Thanks for approaching us.