Hi.
Hello, how may I help you today?
Due to an emergency, I want to change my reservation. Can you help me?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Margaret Clark here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure, Make it fast.
Sorry to say that, there is no active reservation found on your name.
No problem, thanks for the information.
Thank you for availing us.