Hello.
Hello, how can I assist you?
I want to change my existing reservation, can you please help me with this?
Ok, please can I know your name to proceed?
I am Katherine Mitchell.
Ok, please wait a moment.
Sure.
Thank you for waiting, sorry as per our records there is no reservation been found on your name.
Ok, no problem. Thank you for your information.
Ok, thank you for choosing our agency.