Hi.
Hello, how may I serve you today?
I need to cancel my reservation as I am not able to make my trip. Can you help me with that?
Sure, I will help you with that. May I know your good name?
Thank you for considering my request. I am Betty Edwards.
Please wait for a while.
Sure, I will wait for your response.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Not a problem, anyways thank you for the information.
Thank you for visiting us, we hope see you again.