Hello.
Hello, how can I guide you for today?
I am Shirley Young. I need to cancel my recent reservation due to postpone of practical exam. Could you please help me in doing that?
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
No problem, thank you for your information.
Thank you for contacting us, have a nice day.