Hello.
Hello, do you need any help from us?
I am planning to cancel my recent reservation. Can you please help me for this?
Sure, could I have your name please?
Myself Raymond Smith.
Ok, please allow me a moment.
Sure, I will wait for your response.
Sorry, there is no reservation with your name in our portal to cancel further.
Not a big deal, anyhow thank you very much for your kind information.
You are welcome, have a great day.