Hello.
Hello. What kind of help you need from our agency?
I have planned for the trip, but I am unable to catch the flight, so I want to change my travel dates, could you please help me in alter my reservation?
Sure, can I know your name please?
My previous reservation is with name Betty King.
Sorry Betty, there is no reservation found on your name.
It's ok, thank you for the information.
You are welcome.