Hello.
Hello. How may I assist you at this moment?
Actually my final examination is postponed so that I want to change my existing reservation. Can you help me?
Sure, I am glad to help you with that.
Thank you.
Can you please provide your name to check your previous reservation?
Sure, I am Eric Harris.
Please wait a moment to check.
Sure.
We regret to inform you that there is no reservation found on your name in our records.
That's fine, no problem. Thank you for your information.
Thank you for reaching to our services, have a great day.