Hello.
Hello. How may I help you?
I need to cancel the previous ticket because the planned trip got cancelled due to some financial issues. Can you please help me to cancel the ticket?
Ok, may I know your name to check your reservation status?
Thank you, my name is Janet Wilson.
Sorry to say, there is no reservation found under your name to cancel it.
It's ok, not a problem with that. Thank you for checking the ticket status.
Welcome Janet Wilson.