Hello.
Hello. How may I serve you?
I want to do some changes in my existing reservation, can you help me in doing some changes?
May I know your name for checking please?
Please, check the previous reservation on Dorothy Taylor.
Dorothy Taylor, no reservation was found by your name.Sorry for the inconvenience.
That's ok, no issue. Thank you for your help.
Thank you for utilising our services. Have a great day.