Hello, I am Anthony Hall.
Hello, how may I serve you for the day?
I have planned to attend a conference, but due to fire accident in my office I cant move to another place. Can you please help me with modifying my existing reservation?
Sure, please wait for a while.
Ok.
Sorry, there is no reservation found on your name to change.
No problem, thank you for the information.
Thank you for availing us.