instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: Can you please reserve a flight ticket with the name of Paul Davis as I am planning to take my kids to centre for puppetry arts on 10/31? 
 agent: Sure, I am happy to help you. 
 customer: Thank you. 
 agent: May I know, from where you are planning to board? 
 customer: As my nearest airport is Houston, IAH, I want to board from here. 
 agent: When will you return to Houston? 
 customer: I would like to return on 11/02. 
 agent: Let me know your landing airport code to proceed further. 
 customer: Atlanta, ATL is my landing point. 
 agent: Thank you for sharing the details, wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting. There is a connecting flight available with fare 200 in Southwest airline. Shall I proceed? 
 customer: No, do not proceed. I need a direct flight. 
 agent: Ok. 
 customer: Thank you for your information. 
 agent: Thank you for approaching us.
answer:
no_reservation


question:
customer: Hi. 
 agent: Hello, how can I help you today? 
 customer: Can you please book a flight ticket from JFK to PHX? 
 agent: Sure, let me know your trip dates? 
 customer: I want to travel in Aug from 19th to 21st. 
 agent: May I know your connection limit? 
 customer: I want a connecting flight. 
 agent: Do you have any other requirements? 
 customer: No. 
 agent: Can I know your name? 
 customer: Donna Garcia here. 
 agent: Thanks for your details, there is no flight found on your journey routes. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for availing us.
answer:
no_flight


question:
customer: Hello. Myself Stephanie Hill. 
 agent: Hello, how can I aid you for the day? 
 customer: Could you please help me with booking a flight ticket from HOU to SFO? 
 agent: Sure, may I know your travel dates? 
 customer: My journey dates are from Oct 19 to Oct 21. 
 agent: Do you have any specifications? 
 customer: I need a halt in between my journey. 
 agent: Ok, please wait a moment. 
 customer: Sure, I will wait for your response. 
 agent: We found an airline Hawaiian with flight 1021 having a fare 200 with halt. 
 customer: Ok, please confirm the flight ticket booking. 
 agent: Your booking has been processed. 
 customer: Thank you for reaching us, have a safe journey.
answer:
book