Hello.
Hello. How may I help you today?
Due to heavy snow fall in my location, I need to cancel my reservation. Can you help me out?
Sure, I will help you.
Thank you.
Could you please provide your name to check your previous reservation status?
Myself Joseph White.
Ok Joseph, please wait a moment to check.
Ok.
We regret that, there is no reservation found with your name in our records.
That's ok, no problem. Thank you for your information.
Thank you for reaching us, have a great day.