Hi. I am Edward Brown.
Hello, how may I be your helping hand today?
I need to change my existing reservation, Can you please help me with that?
Sure, I am glad to help you.
Thank you.
Please give me sometime to check the status of your reservation.
Sure.
Thank you for waiting, we did not find any reservation on your name to change.
Ok, no problem. Thanks for your information.
Thank you for choosing us.