Hi.
Hello. How may I assist you?
I need to cancel my reservation as I am not able to make my trip. Can you please help me with that?
Sure, I am here to help you out.
Thank you for considering my request.
May I know your name please?
Sure, my name is Kimberly Thomas.
Kimberly Thomas, we haven't found any reservation under your name in our database.
Not a problem, anyways thank you for the information.
Thank you for choosing us.