Hello,.
Hello. How may I guide you today?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, I will help you with that. Can I know your name to check your previous reservation?
Myself, Carol Thompson.
Please be on hold to check.
Ok.
We regret to inform you that, there is no reservation found on your name in our reservation list.
Ok, no issues. Thank you for your help.
Thank you for contacting us, hope you have a great day.