Hello.
Hello, how may I help you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I am here to help you. May I know your name please for further process?
My reservation was done under the name Jerry Wright.
Please wait for a mean while.
Sure, take your time.
Sorry Jerry, there is no reservation found as per your name to change your reservation.
That's ok, not an issue. Anyways, thank you for the information.
You are welcome and have a great day.