Hi, I was sent here from your website to help me cancel my reservation.
Hello, you've come to the right place!. What is your name?
My name is Thomas Young, and I suppose the reservation was done under the same name.
Ah, Mr. Young, it seems the reservation has already been canceled.
Oh is it? My mother might have done that and forgotten to tell me. Anyways, I'm sorry to bother you about it.
Oh, no need to apologize!. We hope you have a good day!.