Hello.
Hello, how may I help you today?
Can you please help me to cancel my recent reservation, due to my exams has been cancelled?
Sure, I am here to help you with this. May I know your name please?
Jason Perez is my name.
Please wait for a mean while.
Sure.
Sorry Perez, there is no active reservation found on your name to cancel it in your database.
Ok, thank you.
You are welcome.