Hi,.
Hello, how may I aid you?
Please cancel my recent reservation due to sudden demise of my grand father.
Ok, may I know your name to check with the current status and get back to you?
Sure, my name is Benjamin Smith.
Ok, please wait for a while.
Sure.
We could not find any active reservation by this name in our data base.
Ok, not a problem. Thank you for information.
Thank you for picking us.