Hi.
Hello. How may I assist you?
I want to cancel my reservation, can you please help me with this?
Sure, I am here to help you out.
Thank you.
May I know your name please?
I am Raymond Edwards.
Wait a moment please.
Sure.
Raymond Edwards, we haven't found any reservation under your name in our database.
Ok, not a problem. Thank you.
Thank you for choosing us.