Hi.
Hello, how can I help you?
I would like to cancel my recent booking due to my aunt's health issues, can you please help me?
As an agent, I am happy to help you. Let me check your reservation status in our website. Could you please help me with your name?
Ok, my name is Larry Lewis.
Larry, I did not find any reservation under your name in our database.
Oh! That's very sad to hear from you, thank you for checking anyways.
You are most welcome and thank you for contacting us.