Hello.
Hello, how may I help you?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
Sure, may I know your name please?
Sure, I am Joshua Baker.
Ok, please wait for a while.
Ok.
Sorry to inform you that there is no active reservation found with your name in our records.
Ok, not an issue. Thank you for the information.
Most welcome.