Hello.
Hello. How may I help you?
Owing to an emergency I had to request for this change reservation, can you please help me in that?
Sure, I will help you.
Thank you.
May I know your name to check the reservation status?
My name is Mary Johnson.
Please, wait for a while.
Sure.
I am sorry to inform you that, there is no reservation found on your name to change.
Ok, that's not a problem. Thanks for your information.
Thank you for availing us.