Hi.
Hello. In which way I can aid you today?
I need to cancel my ticket due to my health issue, can you help me with that?
Sure, I will aid you with that. May I know your name for further process?
I am Amy Hernandez.
Ok, please hold on a moment.
Sure.
There is no previous reservation available under your name.
That's ok. Thank you.
Thank you for reaching us.