Hello.
Hello. How may I aid you today?
I am Ashley Hall, due to some technical issues the event that I have to participate got cancelled. Could you please help me in cancelling my reservation?
Sure, may I know your good name to check in our reservation list.
 I have already mentioned.
Thank you for your name, there is no reservation found on your name.
Ok, no problem. Thank you.
Thank you for availing with us.