Hello.
Hello, how may I aid you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I will help you with that. Can I have your name please to check the status of your reservation?
William Green here.
Please wait for a minute.
Ok.
Thanks for waiting, no active reservation was found on your name in the database.
No problem, Thanks for the information.
Thank you for availing us.