Hello.
Hello, How exactly I can serve you the best today?
Carolyn Thompson here. I would like to change my reservation due to some health issues, can you please help me with that?
Sure, I can help you in that.
Thank you.
Please wait for a while, Let me check your reservation status in our database.
Sure, I will wait for your response.
We are sorry to say that, there is no active reservation found on your name.
That's ok, no problem. Thank you for checking out.
Thanks for communicating with us. have a nice day.