Hello. Richard Taylor here.
Hello, how may I aid you Taylor?
Due to sudden health issue, I would like to change my reservation to another date. Can you please help me out with that?
Yes, I am here to help you.
Thank you.
Sorry Taylor, there is no active reservations under your name.
Oh! I think the ticket was not booked due to server issue.
Yes.
Thank you for the information.
My pleasure, thank you for reaching out here.