Hi.
Hello. How can I help you today?
I am planning to change my travelling dates, so can you help me to change my reservation?
Sure, i will help you in changing, please hold on for a moment to check your reservation status. May I know your name please?
My name is Catherine Moore.
Moore, I did not find any active reservation with your name in my database.
Ok, thank you for your time.
It's my pleasure.