Hello.
Hello, how may I assist you today?
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me in cancellation?
Sure, let me know your name please?
I am Janet Anderson.
Thanks for providing your name, no reservation found with your name to cancel your reservation.
Ok, no problem. Thank you for the quick response.
Thanks for contacting us.