Hello.
Hello. How may I assist you today?
Owing to an emergency I had to request for this change reservation, Can you please help me in that?
Sure, I am oblige to help you with that.
Thank you for taking my request into consideration.
Please provide your name to check your previous reservation status.
My name is Michael Edwards.
Wait a moment to check.
Sure.
We regret to inform you that, there is no reservation available on your name in our records.
Ok, that's not a problem. Thanks for your information.
Thank you for reaching us, have a great day.