Hi.
Hello. How can I aid you?
I am Samantha Johnson. Please assist me to change an existing reservation as my plan to meet my old friend got postpone due to heavy rains.
Sure, We are here to help you.
Thank you.
Give me a minute.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.