Hello.
Hello. How may I help you?
I would like to change my recent reservation due to some personal issues, will you help me with that?
Sure, may I know your name?
Thank you for accepting my request. Myself Ashley Lewis.
Please wait, let me check your reservation status.
Ok, I will wait for your response.
I am sorry, I did not find any reservation under your name in our database.
Ok, not an issue. Thank you for your information.
You are welcome and thank you for choosing us.