Hello.
Hello, how can I assist you?
I would like to change my flight reservation as I am unwell, please help me.
Ok, please can I know the name on which the reservation is done to change it?
Thank you very much. I am Emma Phillips.
Ok, please wait a moment. I will check.
Sure.
Sorry, there are no reservation been found to change as per the records.
Not an issue. Anyway, thank you for the information.
Thank you for choosing our agency.