Hi.
Hello, how may I aid you today?
Owing to an  emergency, I would like to cancel my reservation. Can you help me in that?
Sure, I will help you on that. May I know your name to check your reservation status?
Frank Roberts is my name.
Ok Frank, please hold on to check your status.
Ok.
Sorry Frank, we don't have any records under your name in reservation.
It's ok, Thanks for the information.
Thank you for reaching us, have a great day.