Hello. I am Kenneth Hernandez.
Hello. How may I assist you?
I need to change my existing reservation due to some emergency work, can you please help me in changing that?
Sure, I am here to help you out.
Thank you.
Wait a moment please.
Sure.
Kenneth Hernandez, we haven't found any reservation under your name in our database.
Ok, not an issue. Thank you for the information.
Thank you for reaching us.