Hi.
Hello, how can I help you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, we are happy to help you. Please help me with your good name to proceed further.
Carol Harris here.
Sorry, we did not find any active reservation on your name in our records.
That's ok, thank you for your help.
Thank you for choosing us.