Hi.
Hello. How can I assist you?
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
Sure, may I know your name to check?
I am Samuel Walker.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Ok.
I am sorry to say you that there is no reservation found under your name in our database.
Ok, no issues. Thank you for your information.
Thank you for reaching us.