Hello,.
Hello, how can I guide you for today?
I am Edward Anderson. Can you please cancel my reservation, due to an emergency?
I will help you with that.
Thank you.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, no issue. Thank you.
Thank you for contacting us, have a nice day.