Hi. I am Cynthia Clark.
Hello, how may I help you?
Owing an emergency want to cancel my reservation, can you help me with it please?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check your reservation.
Ok.
Thank you for your time, there is no reservation found on your name.
That's ok. Thank you for the response.
Thank you for approaching us.