Hello.
Hello, how can I aid you today?
I am John Smith. I want to cancel my reservation, due to my personal problems.
Sure, please wait a while I will check the reservation list.
Ok.
Thanks for your time, we found a reservation on your name. Shall I proceed to cancel it?
You can proceed to cancellation.
Ok, your reservation has been cancelled successfully.
Thank you.
Thank you for reaching us, have a nice day.