Hi.
Hello, how may I help you now?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Sure, I am here to assist you. May I know your name please?
Thank you. I am Jonathan Adams.
Please wait for a while to check the status of your reservation.
Sure.
Thanks for your time, we found a reservation on your name and it is cancelled successfully.
Thanks for the assistance.
Thank you for choosing us.