TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. How may I assist you? 
 customer: Owing to an emergency I had to request for this change reservation. 
 agent: Ok, I will help you with that. Can I have your name , please? 
 customer: My name is Anna Young. 
 agent: Hold on a moment. 
 customer: Sure. 
 agent: I am sorry, there is no reservation found on your name to change. 
 customer: Thank you. 
 agent: Thank you for availing us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello. How may I render you at this moment? 
 customer: Can you please help me with cancelling my recent reservation? 
 agent: Sure, may I know your good name please? 
 customer: My name is Gregory Jackson. 
 agent: OK, please wait for few minutes. 
 customer: Ok. 
 agent: There is no recent reservation found on your name in our records. 
 customer: That's ok, thank you. 
 agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: Can you help me in booking a flight ticket from DFW to IAD? 
 agent: Can you please share on what dates you are willing to travel? 
 customer: I want to travel on 08/02, and return on 08/04. 
 agent: Are you looking for a connecting flight or direct flight? 
 customer: I need a direct flight. 
 agent: Do you have any class preferences? 
 customer: I am Anthony Hall. No. 
 agent: Do you have any other requirements that you are looking for? 
 customer: No. 
 agent: Sorry, there are no flights available at your request. 
 customer: No problem, thank you for the information. 
 agent: Thank you for contacting us, have a nice day.

SOLUTION:
no_flight