Hi.
Hello, how may I help you?
I would like to change my existing reservation because my friend met with an accident.
Sure, I will help you. May I know the name on which ticket has been booked?
Sure, my name is Richard Wilson.
Please wait for a moment.
Sure.
Sorry, there is no reservation showing on your given name.
It's ok, no problem.
Thank you reaching us.
Thank you for checking.
You re welcome.