Hi.
Hello. How can I assist you?
I need to change my reservation due to urgent meeting, can you help me?
Can you let me know your name to check for your reservation availability?
I am Rachel Smith.
Can you wait a moment I will check our records of reservation?
Sure.
Sorry, there are no reservations been found on your name to change.
That's ok. Thank you.
Thank you for connecting with our agency.