Hello.
Hello.
Kenneth Phillips on this side.
How can I assist you Phillips?
I am here today to change my holiday location for my two days trip, could you please help me out?
Sure, please wait for a moment.
Ok, please check with my existing reservation and revert back to me with available information.
Sorry Phillips, I could not find any reservation by your name in our database.
Oh! That's fine, I may have booked my reservation and got confused with your agency. Thank you for checking anyways.
Thank you for reaching us.