Hello.
Hello. How may I be of your help?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
Sure, I'll try to cancel your ticket.
Thank you.
Can I have your name to check the reservation list?
Sure, I am James Adams.
Ok, please wait a minute I will get back to you with the present status.
Ok.
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for approaching us.