Hello,.
Hello, how may I aid you?
Can you please help me in changing my existing reservation, as my exam got postponed. Please help me in this?
Sure, I am here to help you for this. May I know your name please?
I am Joseph Perez.
Just a moment, let me check your reservation status in our records.
Ok.
Sorry for inconvenience, no reservation is found under your name.
Ok, no issues.
Thank you very much for contacting our agency.
Thank you for your information.
You are most welcome.