Hello.
Hello, how can I help you?
I want to cancel my  recent reservation, as my got exams got postponed. Can you please help me out in cancelling my reservation?
Sure, can you please provide me your name?
Thank you for the response. My name is Margaret Harris.
Give me a moment.
Ok, sure. Take your own time.
Margaret Harris. I regret to inform that there is no reservation by your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.