Hello.
Hello, how can I guide you for today?
I want to cancel my reservation, due to some issues in my office I am unable to travel those dates, can you please cancel my reservation?
I can help you with that. May I know your name?
Thanks, my name is Patrick Williams.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name.
Oh! May be I am not booked my ticket properly at that time. Thank you for your service.
Thank you for contacting us, have a nice day.