Hi.
Hello, how can I serve you now? May I know your good name please?
Owing to an emergency, I need your help in changing an existing reservation. I am Scott Jackson.
Sure, please wait for a while. Thank you for your time.
Ok.
We are apologize to inform you that, we did not found any reservation against your name.
Ok, Thanks for the information.
Thank you for choosing us. Have a nice day.