Hi, Susan Scott here.
Hello, how may I oblige you today?
Owing to an emergency, my business conference got postponed. So I have a request to you to change my existing reservation?
Sure, I will help you. Please wait for a while.
Sure.
Thank you for waiting. We did not find any reservation with your name.
Ok, no issues. Thanks for your kind service.
Thank you for reaching us. Have a good day.