Hi.
Hello. How can I assist you today?
Can you please help me in changing my reservation?
Sure, I am here to help you out.
Thank you.
May I know your name to amend?
I am Carolyn Miller.
Ok, please hold on for a while.
Ok.
Sorry, there is no reservation been found on your name to amend.
Ok, no problem. Thank you.
Thank you for choosing our agency.