Hello.
Hello, how may I assist you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I am glad to help you.
Thank you.
May I know your good name to check in our database?
My previous reservation has done with the name Dorothy Thomas.
Ok, please be on hold for a while.
Sure, I will wait for your information.
Dorothy thomas sorry to say, there is no reservation found on your name.
Ok, not an issue. Thank you for providing information.
Thank you for opting us.