Hello.
Hello, may I know your name please?
I am Edward Thomas.
How can I assist you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am here to help you. Please wait for a moment.
Sure.
Thanks for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, no issues.
Thanks for opting us, have a good day.