Hello, I am Anna Mitchell.
Hello, how can I aid you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me in change an existing reservation?
Sure, please wait a minute.
Ok.
Thank you for your time. Unfortunately we didn't found any reservation according to your name.
Ok, no problem. Thank you for your information.
Thank you for opting us.