Hi.
Hello, how can I best help you now?
Can you help me to cancel my reservation?
Sure, I can help you in that.
Sorry, change my reservation to next week.
Sure, I am here to change your reservation right now. Before that I need to know your good name please?
Sure, my name is Samantha Thomas.
Ok, please wait for a couple of minutes.
Ok.
We are sorry to say that, there is no active reservation found on your name.
That's ok, thank you.
Thanks for reaching us, have a nice day.