Hello.
Hello. How can I assist you at this moment?
I am Barbara Phillips. I would like to change my reservation as I am moving to my hometown for festival, can you please help me out?
Sure Barbara Phillips, I am happy to help you with that.
Thank you.
Ok, please be hold on for a  moment to check your reservation status.
Sure.
Sorry Barbara Phillips, no reservation has found under your name to change.
Ok no problem, thank you for your services.
Most welcome. Thank you for choosing us, have a great day.