Hello.
Hello. How can I help you from flight booking agency?
I heard that there is a heavy snowfall in Houston, can you please change my existing reservation?
Sure, I am happy to help you. May I know your good name to check the reservation status please?
Sure, I am Janet Young.
Wait a while please.
Sure.
Janet Young, I have searched the database and couldn't find any reservation with your name to change it.
That's ok.
Thank you for utilising our service.
Thank you for your time.
Welcome.