Hi.
Hello, how may I help you?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I am here to help you with your concern. May I know your name to check with the status?
I am Donald Walker.
Please wait a moment while I check with the status.
Sure.
Thank you for waiting. Donald Walker, regret to inform that there is no active reservation found under your name to amend.
That's ok, thank you.
Thank you for reaching us.