Hello.
Hello, how may I assist you now?
Can you aid me to change my reservation because I need to attend an emergency operation?
Sure, I will help you with that.
Sure.
May I know your good name?
Sharon Clark here.
Please wait for a moment,  while I check for your reservation.
Ok.
Thank you for waiting, sorry there is no reservation found on your name in our system data base.
Not an issue. Thank you so much.
Thank you for visiting us, have a nice day ahead.