Hello.
Hello, how may I assist you today?
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
Sure, may I know your name for the changing process?
I am Robert Baker.
Thank you, can you wait for some time?
Sure.
Sorry, we couldn't find a reservation on your name to change.
Ok, not an issue. Thank you for the information.
Welcome, thank you for reaching us.