Hi.
Hello. How may I assist you for today?
Myself Nancy Wilson. For some personal issues I want to change my reservation, can you please help me?
Sure, I will help you about it. But, Nancy there is no reservation in our database that you have done booking.
Ho! I see, I think I didn't reserved my ticket properly. It's ok, thank you for the information.
Sorry, to say this.Hope you have a good day a head.