Hello.
Hello. How can I know you today?
I want to change my existing reservation due to some issues, can you please help me with that?
Ok, please can I know your name to book a ticket?
Sure, I am Rachel Lewis.
Ok, wait a moment I will check.
Ok.
Sorry, there is no reservation been found on your name to amend.
Ok, not an issue. Thank you for your information.
Ok, thank you for choosing our agency.