Hello,. I am Nancy Rodriguez.
Hello, how may I oblige you today?
I need to cancel my recent reservation, as I need to stay back in own city due to my house collapsed by floods. Could you please help me with cancellation?
Sure, we are here to help you. Please hold a moment.
Ok.
Thanks for your valuable time, sorry, no reservation found with provided name.
Ok, not an issue. Thank you for your great information.
Thank you for availing us, have a great day ahead.