Hi.
Hello. How may I assist you today?
I need to change my existing reservation as my exams got postponed some technical issues, Can you please help me with that?
Sure, I will help you. Please help me with your name.
Carolyn Jackson here.
Thank you. Please allow me a minute.
Sure.
Carolyn Jackson, I am really sorry to inform you that there is no reservation found on your name.
Ok, no problem. Thanks for your information.
Thank you for understanding. Thank you for reaching us. Have a great time.