Hello.
Hello. How can I assist you today?
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
Yes, May I know the name on which the flight is been booked?
Sure, the ticket has been booked on the name of Richard Johnson.
can you please wait while I check?
Ok.
Sorry Johnson, there is no reservation found on your name.
That's ok, thank you.
Thank you for consulting our agency.