Hello.
Hello. What can I help you?
Can you aid me to change my reservation due to emergency?
Sure, I am here to help you with that. Can I know your full name to check the ticket status?
Scott Williams here.
Thank you for providing the required information. Please allow me to check the ticket status.
Ok.
Sorry to intimate you that, I haven't found any reservation with your name in our portal to change the ticket details.
Thank you for the help.
Most welcome. Thank you for choosing us.