Hello, I am Nancy Williams.
Hello, how can I help you today?
I have made a reservation earlier to attend for an press conference, due to some issues my conference has been cancelled. Can you help me with cancellation?
Sure, I am happy to help you. Please wait for a while.
Sure, I will wait for your response.
Thank you for your patience, There was no reservation found on your name.
No problem, thanks for your help.
Thank you for choosing us.