Hi.
Hello. How can I assist you today?
I don't want to travel in UA airlines because of recent flight accident happened to one of the flights from that airlines. Can you please cancel my ticket?
Sure, I will help you with that. Can I have the name on which you reserved earlier?
I have booked the ticket on the name of Christopher Gonzalez.
Ok, please wait a moment and I will check existing reservation status.
Sure.
Sorry Christopher, no reservation has found under your name.
Oh! may be my friend has cancelled that already, anyways thank you for your service.
My pleasure. Thank you for choosing us, have a great day.