Hello.
Hello, how can I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Let me know your name to check your reservation?
I am Shirley Turner.
Ok, please wait a moment.
Sure.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
Thank you for choosing us.