Hello.
Hello, how may I assist you?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, we are here to help you.
Thank you.
May I know your good name please?
My name is Steven Scott.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
Ok, not an issue.
Thank you for choosing us.