Hello.
Hello, how may I serve you?
I would like to cancel my recent reservation as my exams has been postponed, can you help me in cancelling?
Sure, I will help you. Please wait for a moment.
Sure.
May I know your name?
Myself Cynthia Anderson.
Sorry, there is no reservation found on your given name.
That's ok, no problem. Thank you for the information.
You are welcome, have a nice day.