Hello.
Hello, how can I assist you today?
Due to sudden demise of my grandfather, I want to make changes with my existing reservation. Can you please help me?
Sure, may I know your good name please?
The name on the ticket is Richard Davis.
Ok, please wait for a moment.
Sure, I will wait.
Sorry to say that, there was no reservation found with your given name.
Not an issue, thank you for your valuable time to check with the status.
Thank you for opting us.