Hello,.
Hello, how can I serve you today?
Recently I had a reservation with the name of Barbara Thompson, to attend for horse racing festival. I cannot attend there due to some health issues. Can you assist me in cancelling my recent reservation?
Sure, please wait a moment.
Ok.
Thank you for your time. Unfortunately we found no reservation matching with your name.
Ok, not an issue. Thanks for the information.
Thank you for reaching us.