Hi, I am Gregory Clark.
Hello, how can I assist you today?
 Can you cancel my flight ticket reservation? As my football match is being postponed due to bad weather in New York.
Sure Clark, I will help you.
Thank you.
Please wait for a while.
Ok.
Sorry, no reservation found on  your name in our reservation list.
Ok, no issues. Thanks for the help.
Thank you for approaching us, have a nice day.