In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello. How may I assist you now? 
 customer: I would like to meet my friend on his birthday at Oakland, please help me in booking a ticket from SEA to OAK. 
 agent: Sure, I will help you with that. Can you please provide your preferable dates of travelling? 
 customer: I would like to plan my journey on Jan 4 and return on Jan 6. 
 agent: On whose name I have to book the flight ticket? 
 customer: My name is Anthony Johnson. 
 agent: Do you have any connection limit? 
 customer: I need a connecting flight for my trip. 
 agent: Any more specifications do you have? 
 customer: I prefer normal-cost airlines. 
 agent: Please wait a moment to check the flights. 
 customer: Sure, take your time. 
 agent: Unfortunately there are no flights running on your route with your required preferences. 
 customer: Ok, no problem. Thank you for your information. 
 agent: Thank you for approaching us, have a great day.
[A]: no_flight


[Q]: customer: Hello. I am Kimberly Harris. 
 agent: Hello, how may I aid you at this moment? 
 customer: Can you please help me in booking a flight ticket to HOU as I am planning to attend for meeting in Cobo center? 
 agent: Sure, may I know your travelling dates? 
 customer: My travelling dates are 10/05 and return on 10/07. 
 agent: Ok, please provide your source airport code? 
 customer: My source code is DTW. 
 agent: There are no flights found on your requested dates. Thank you for reaching us. 
 customer: No problem, thank you for your information.
[A]: no_flight


[Q]: customer: Hi. 
 agent: Hello, how can I help you? 
 customer: On 10/19 my birthday so, I want to go to Baitul Islam Mosque to take namaz. Can you please book a ticket from New York, LGA? 
 agent: Sure, please share me your airport codes? 
 customer: My destination code is Detroit, DTW. 
 agent: Kindly mention me your return date? 
 customer: Sure, I have to return on 10/21. 
 agent: Do you have any specifications? 
 customer: 1000 is my fare limit and I need a halt in between. 
 agent: OK, please wait a minute. 
 customer: Sure. 
 agent: We found 1013 UA airline with single connection and price of 200. Shall I proceed with booking? 
 customer: Please proceed. 
 agent: To proceed with booking, we need your name? 
 customer: Ok, my name is Melissa Nelson. 
 agent: Your ticket has been booked. 
 customer: Thanks a lot for making a reservation for me. 
 agent: Thank you for reaching us.
[A]:
book