Hello.
Hello, how can I help you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I am here to help you.
Thank you for your response.
May I know your name please?
Sure, my name is Joshua Mitchell.
Ok, please standby.
Ok.
Sorry to say that, no reservation was found on your name to cancel.
Oh! It's ok, no problem.
Thank you for choosing us.
Thank you for your information.
Have a nice day.