Hello.
Hello. How may I help you today?
I want to change my existing reservation due to health issues, can you please help me with that?
Ok, I am here to help you with that. Can I know your good name?
My name is Mary Harris.
Please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
Not an issue, thank you.
Thank you for approaching us.