Hello.
Hello, what help are you seeking form our agency side?
Can you please help me in changing my existing reservation which is done by me last week?
Ok, may I know your name to check with your previous booking please?
Sure, Nicole Lopez here.
Please allow me to check for a moment.
Sure, I will wait for your response.
Nicole Lopez, there is no reservation found by your name in our data base. Sorry for the inconvenience.
Ok, no issues.
Thank you for approaching our agency regarding your requirement.
Thank you for your information.
Have a nice day.