Hello.
Hello. How can I assist you today?
Can you please assist me with changing my specifications with my previous booking now?
Sure, may I know your name to check for the previous reservation?
My booking was done by the name of Matthew White.
Please allow me a moment while I check your reservation status.
Ok, take your time.
Matthew White, there is no reservation found under your name.
Oh! That's completely fine. Thank you for checking.
Thank you for contacting us.