Hello, myself Helen Evans.
Hello, how may I assist you?
I have a change in my flight reservation which was booked recently, could you help me with it?
Sure, I will help you. Please wait a moment.
Sure, I will be here waiting for you.
Helen Evans, no reservation has been found on your name in our database.
Oh! I have asked my cousin to book it, I will re-verify with her.
Thank you for choosing us.