Hello.
Hello. What type of service do you need from our travel agency?
My name is Susan Thompson, I want to change my reservation as my trip is postponed. Can you help me with that?
Sure, I am glad to help you in changing the details. Can you please allow me sometime to search your ticket status?
Sure.
Sorry to inform you that, there is no active reservation found with your name in our database.
Thank you for the information.
You are welcome. Thank you for reaching us.