Hello.
Hello, may I know your good name please?
I am Donna Garcia.
How can I assist you today?
My cultural event got cancelled, due to bad weather condition, so please help me in cancellation.
Sure, I will help you in that. Please wait for a moment, I will check and get back to you.
Ok, I will wait.
Unfortunately, there was no reservation found with your name.
Not an issue. Thank you for your quick response.
Thank you for opting us.