In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hi. I am Anna Lewis. 
 agent: Hello, how can I assist you? 
 customer: I want to book a flight ticket to participate in a cultural fest at IL-ORD on 09/07. Can you help me? 
 agent: Sure, please provide your return journey date. 
 customer: 09/09 will be my return. 
 agent: Please share your origin airport code. 
 customer: NV-LAS will be my origin. 
 agent: Please share your specifications. 
 customer: I need a connecting flight. 
 agent: Unfortunately, there is no flights based on your details. 
 customer: No issue. Thank you. 
 agent: Thank you for choosing us.
[EX A]: no_flight

[EX Q]: customer: Hi. 
 agent: Hello. How may I assist you today? 
 customer: Can you please book me a flight ticket from LAS to PHL? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: Please help me with your name. 
 customer: I am Sarah Garcia. 
 agent: Please let me know with your planned travel dates. 
 customer: I want to start my journey on Sept 11th and return on Sept 13th. 
 agent: Do you need a direct or connecting flight? 
 customer: I am comfortable with both. 
 agent: Please let me know with your preferences in your journey. 
 customer: I want an economy class to travel. 
 agent: Do you have any other preferences in your journey? 
 customer: No. 
 agent: Please allow me a minute. 
 customer: Ok. 
 agent: We have a  connecting flight with two breaks operated by American Airlines with a fare of 100. Is it ok for you? 
 customer: Yes, please proceed. 
 agent: I have booked your ticket in economy class flight-1026. It departs at 0 AM and arrives at 12 PM. 
 customer: Thank you. 
 agent: Thank you for reaching us. Have a great time.
[EX A]: book

[EX Q]: customer: Hello, I'm Margaret Campbell. 
 agent: Hello, Margaret. How can I assist you today? 
 customer: Due to the bad climatic conditions in the place where I want to go, I would like to cancel my reservation. 
 agent: Sure, please allow me a moment to check the details for you. 
 customer: Ok sure. 
 agent: Your patience is greatly appreciated. Margaret, I see that there is no reservation found under your name. 
 customer: That's ok, thank you. 
 agent: You are welcome. Thank you for contacting us.
[EX A]:
no_reservation