Hello.
Hello, how may I assist you?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, will you please let me know your name?
Thank you for your response, my name is Susan Phillips.
Ok, let me check the current status and revert you.
Ok.
Thanks for waiting, there is no reservation found active under your name in our data base.
Oh! It's ok, no problem. Thank you for your information.
Thank you for picking us.