Hello.
Hello, how may I guide you?
Due to sudden change in my plan, I would like to cancel my reservation. Can you help me?
Sure, I can help you. May I know your name for checking?
My name is Ruth Roberts.
Please wait for a while.
Ok.
Ruth Roberts, there is no reservation found on your name to cancel your previous booking.
Ok, that's fine. Thank you for the information.
Thank you for your time in reaching us, have a nice day. You are most welcome.