Hello.
Hello. How can I assist you at this moment?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
Sure, I will help you with that. Can I have your good name please  to check your reservation status?
My name is Sandra Scott.
Ok, please wait a moment.
Ok, I will wait.
Sorry Sandra Scott, no reservation has found under your name to cancel.
Anyway, thanks for the information.
Thank you  for choosing us.