Hi.
Hello. How may I aid you?
I would like to change my existing reservation. Can you please help me in this?
Sure, we are glad to assist you in that.
Thank you.
May I know your name for proceeding further.
Donna Scott here.
Please wait a moment.
Ok.
Sorry Donna Scott, based on your name we haven;t found any previous reservation in airline database.
No issues, thank you.
Thanks for approaching.