Hello.
Hello, how may I assist you today?
I want to cancel my recent reservation, Can you please help me in that?
Sure, may I know your name for the cancellation process?
My name is Michael Thomas.
Thank you, please wait for a moment.
Sure.
Sorry, we couldn't find a reservation on your name to cancel.
Ok, that's not a problem. Thank you.
Welcome, thank you for reaching us.