Hello, Stephanie Carter here.
Hello, how may I help you?
 I have planned a small hangout trip with my friends, but someone don't have manage his leaves, so we want to change our existing reservation.
Sure.
Can you please help me out?
Please wait for a minute to check. No reservation found on your name.
Ok, take your own time.
Sorry.
Ok, not an issue. By the way, thank you for the information.
Welcome.