Hello.
Hello, how can I assist you?
Please change my existing reservation due to some health issues?
Sure, I can help you with that. May I know your good name please?
Sure, I am Charles Adams.
Please wait while I'll check your reservation status.
Sure.
Charles Adams, there is no active reservation found under your name to do changes in that.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.