Hello.
Hello.
My name is Elizabeth Hill.
Elizabeth, how may I assist you?
Actually, I booked a ticket to NYC, but due to a medical emergency, I am unable to attend.
Ok, so do you want me to cancel your existing reservation?
Yes, can you help me out?
Sure, I will help you in cancelling your reservation. Elizabeth, please hold on for a moment while I check the status of your existing reservation.
Sure, take your time.
Sorry, I could not find any reservation done on your name.
That's ok. Thank you for your time.
Thank you, have a good day.