Hello.
Hello, how can I help you today?
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
Sure, may I know your good name?
Sure, I am Christine Martinez.
Please be on hold.
Ok, I will wait.
We found a reservation on your name. Can I cancel it?
Yes.
Your ticket has been cancelled.
Ok, Thank you for your service.
Thank you for availing us.