Hi.
Hello.
I am Charles Carter.
What assistance do you need from our agency?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am happy to help you with that. Can you please give me sometime to check your ticket status?
Sure.
I regret to inform you that, I have not found any reservation under your name to cancel the ticket.
No problem, thanks for checking.
You are most welcome. Thank you for approaching us.