Hi.
Hello, how can I help you today?
Can you please help me to change my existing reservation?
Sure, I am here to help you with that. May I know your name please?
I am Janet Rodriguez.
Ok, Please stay online, I will check the previous list and revert to you.
Sure.
We are sorry to say that, there is no active reservation found on your name.
That's ok, thank you.
Thanks for reaching us.