Hello.
Hello, how may I help you?
Due to heavy snow I not able to move from my location, can you help me cancelling the flight ticket?
Sure, I am happy to help you.
Thank you.
Could you please provide the name on which the reservation has done to check your details and proceed further?
Sure, the ticket has been booked previously on Charles Gonzalez.
Noted, please wait a moment meanwhile I will check your reservation details and get back to you.
Ok, take your own time.
Sorry Charles, I regret to say that there is no reservation found under your name.
That's ok, no probelm. I will check with my emails again about  my reservation details.
Ok, thank you for approaching us. Have a pleasant day.