Hello.
Hello, how can I help you today? May I know your good name please?
I am Amanda Wright, I want to cancel my ticket as my plan to visit my friend is cancelled. Can you help me with that?
Sure, we are glad to help you. Can you please wait for a moment, I will check with your reservation.
Sure.
Thank you for waiting. We hardly tried to find your reservation but, no reservation has been found with your name.
Ok, Thanks for the information.
Thank you for reaching us. Have a good day.