Hello.
Hello, how can I assist you?
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
Sure, please wait for a moment.
Ok.
To proceed further, may I know your name?
Sure, please check my reservation on the name of Katherine Harris.
Thank you for providing your name, please standby.
Sure.
Thank you for waiting, we found a reservation on your name and it is cancelled successfully.
Thank you for helping me.
Thank you for choosing us.