Hello.
Hello, how can I help you?
My name is Virginia Gonzalez and I want to cancel my reservation due to health issues. Can you please help?
Sure, we are here to help you.
Thank you.
Please wait for a while, I will check the reservation and  get back to you.
Ok, take your time.
Thanks for your time, there is no active reservation found in your name to cancel.
Ok, thank you for the information.
Thank you for choosing us, we hope to serve you for the next time.