Hello.
Hello, how can I aid you today?
Can you please help me in changing my existing reservation, as my health is not good?
Sure, I am here to help you to change it. Can I have your name please?
Thank you for the response, my name is Laura Lopez.
Ok, please wait for a while.
Ok, sure.
Sorry to say that, there was no reservation found on your name to change it.
Ok, not an issue. Anyways, thank you for the information.
Thank you for availing us.