Hello.
Hello, how can I aid you?
I am Katherine Rodriguez. As my long trip with my friends has been cancelled, so I want to change my resent reservation.
Ok, I will help you. Please wait for a while.
Sure.
Thanks for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No problem. Thank you for your assistance.
Thank you for opting us, have a good day.