Hi.
Hello. How shall I help you?
I am Sandra Hernandez. Would it be possible to cancel my reservation?
Sure, I can help you out in flight ticket cancellation. Please allow me a moment to check your previous booking.
Sure, take your time.
Thank you for your patience, I have checked based on your request there is no reservation found for the name that you have provided us for checking purpose.
It's ok, thanks for your information.
It's my pleasure and thank you for consulting our agency, have a great day.