Hello.
Hello, how may I assist you now?
I would like to cancel my previous flight ticket booking, can you please help me with that one?
Sure, I will help you with that.
Thank you.
May I know your good name?
My name is Jonathan Lee.
Please wait for a moment.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem with that one, thank you for checking my reservation status.
Thank you for visiting us, we hope see you again.