In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello,how can I support you today? 
 customer: I am Brandon Rodriguez. I want to watch live ice sating at New York, NY - JFK. Can you help me in my booking? 
 agent: Sure, we are here to help you for booking. 
 customer: Thank you. 
 agent: Let me know your source point. 
 customer: My origin is LAS. 
 agent: Ok, please share your journey dates. 
 customer: My journey dates are from 10/31 to 11/02. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Unfortunately, there were no flights are running at that location due to abnormal weather conditions. 
 customer: Not an issue. Thank you. 
 agent: Thank you for availing our agency.
no_flight

customer: Hi. 
 agent: Hello, how may I be at your service today? 
 customer: Due to some entrepreneurship meeting, I am going to change my existing reservation. 
 agent: May I know your name please to check the status of your reservation? 
 customer: Sarah Lopez here. 
 agent: Thank you. Please stay online for a while, I will check your reservation status and let you know. 
 customer: Sure. 
 agent: Sorry, there is no reservation matching with your name in our portal to make changes further. 
 customer: No problem, thanks for the information. 
 agent: Thank you for reaching us.
no_reservation

customer: Hello. 
 agent: Hello, How can I help you at this time? 
 customer: I need a connecting flight to Las Vegas to attend for baby shower program of one of my relatives. Can you help me in booking a ticket from Dallas, DFW? 
 agent: Sure, May I know your preferable travel dates? 
 customer: I will travel on 12/16-12/18. 
 agent: Ok, please wait. 
 customer: Sure,. 
 agent: May I know your landing point? 
 customer: LAS, Las Vegas is my destination point. 
 agent: We found a Jet Blue 1007 airline, with price 100 available for your journey. 
 customer: Ok. You can go ahead with booking. 
 agent: Your booking is done, with this connecting flight. 
 customer: Thank you. 
 agent: May I know your name? 
 customer: I am Deborah Garcia. 
 agent: Thanks for approaching us.
book