Hello.
Hello. How can I assist you today?
I want to change my existing reservation. Could you help me with that?
Sure, may I know your name to check for the previous reservation?
Melissa Phillips here.
Please allow me a moment while I check for the reservation status.
Ok.
Melissa Phillips, there is no reservation found under your name.
That's ok, no problem. Thank you.
Thank you for contacting us.