Hi.
Hello. How may I aid  you?
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
Sure, I am here to help you.
Thank you.
May I know your name to check your reservation status?
I am Steven Jackson.
Ok, please give me a moment.
Ok.
Sorry, there is no reservation found on your name in our records.
Ok, no problem. Thank you for your quick response.
Thank you for reaching us.