Hello.
Hello. How can I aid you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I am mirthful to help you with that. May I know your name please?
My name is Michael Jackson.
 Please wait for a while, let me check your previous reservation status.
Sure.
There is no active reservation found with your name in our reservation list to cancel it.
Ok, not an issue. Thank you for providing information.
Thank you for contacting us, have a great day.