Hi. I am Debra Roberts.
Hello, may I know how best I can help you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I can help you in that cancellation.
Thank you.
Please wait for sometime.
Sure.
There is a reservation found on your name, Are you sure shall I proceed for cancellation?
Ok, proceed.
Your ticket has been cancelled.
Thanks for your information.
Most welcome.