Hi. I am Ronald Wilson.
Hello, how may I serve you at this moment?
I need to cancel my reservation due to some issues in my family, can you help me out?
Sure, I will help you. Please allow me a moment to check your reservation status.
Sure, take your own time.
Sorry Ronald Wilson, there is no reservation existing on your name.
That's ok, not an issue. Thank you for your information.
You are welcome, have a nice day.