Hello.
Hello, how can I address you?
Can you please help me in cancelling my recent reservation?
Sure, please provide your name to check it from my database.
I am Amy Hernandez.
Ok, please wait I need to fetch your information from database.
Sure.
Your details found in our database, can I cancel your ticket?
Ok, proceed with the cancelling.
Sure, your ticket has been cancelled successfully.
 Thank you.
Thank you for choosing us.