Hello.
Hello. How may I assist you?
My name is Debra White. Actually, I booked a ticket to JFK for a sports event but due to bad weather, the event is postponed.
Ok, so would you like me to change your existing reservation?
Yes, can you help me out?
Yes, please hold on for a moment.
Sure, take your time.
Sorry, there is no reservation previously done with your name.
vfThat's ok.
Thank you, have a nice day.