Hello.
Hello, how may I help you?
Can you please help me to cancel the ticket which is booked in the last week?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Betty Jackson.
Sorry to inform you that there is no active reservation on your given name.
It's ok, not  a problem with that. Thank you for checking the ticket status.
Thanks for contacting us.