Hello.
Hello, how may I support you today?
I made a reservation earlier this week to give a seminar but sue to weather conditions I need to cancel it. Can you please help me in that cancellation?
Sure, we are ready to help you. May I know your good name please?
My name is Kimberly Allen.
OK, please wait for a while.
Sure.
Thanks for waiting. There is no reservation found with your name.
Ok, not a problem. Thanks for your information.
Thank you for choosing us, have a good day.