Hello.
Hello, how may I guide you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Ok, may I know your name please for cancelling your reservation?
Sure, my name is Anthony Scott.
Scott, please wait for a moment.
Ok.
Sorry Scott, there is no reservation found as per your name to cancel your reservation.
That's ok, thank you.
You are welcome.