Hello.
Hello. How can I aid you?
 I want to postpone my existing reservation due to an emergency. Can you aid me?
Sure, please provide me the name.
I am Raymond Lewis.
Please be on hold.
Take your time.
Thank you for waiting.
 No issues. Thank you for checking.
Sorry, there is no active reservation have been found under your name in our database to amend it.
That's ok, no problem. Thank you for the service.
Thank you for reaching us.