Hello.
Hello, how may I help you?
I want to cancel my recent reservation, can you please help me with this?
Sure, we are glad to assist you in that.
Thank you.
Before proceeding further. May I know your name?
I am Margaret Clark here.
Sorry Margaret Clark, based on your name we haven't found any previous flight reservation in airline database.
No problem, thanks for your information.
Thanks for reaching us.