Hi.
Hello. May I know your good name please?
Yes, myself Kenneth Phillips.
Ok Kenneth, how can I assist you?
I just want to cancel my recent reservation due to my health issue.Can you please go through it?
Sure, please wait for a moment.
Ok.
Sorry for the inconvenience, there is no reservation found on your name.
Ok, that's fine.
Thank you for approaching us.
your welcome.
Have a great day.