Hello.
Hello. How can I help you?
I want to cancel my recent reservation owing to an emergency.
Ok, I will help you with that. Let me know your name please.
I am Raymond Allen.
Please, wait for a while.
Ok.
Thank you for waiting, we found a reservation on your name. Shall I cancel it?
Please cancel reservation.
Your ticket has been cancelled.
Thank you.
Thank you for choosing us.