instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello, how can I assist you for the day? 
 customer: I would like to meet my old friend at Las Vegas, please help me in booking a ticket from IAH to LAS. 
 agent: When you are willing to travel? 
 customer: My planned travel dates are on Mar 11 and Mar 13. 
 agent: Do you have any connection limit? 
 customer: I need a direct flight for this trip. 
 agent: May, I know your good name? 
 customer: My name is Jessica Wilson. 
 agent: Do you have any other specifications? 
 customer: No more specifications, please find the availability of flights. 
 agent: Sorry, we found no flights on your given dates. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thank you for reaching us.
answer:
no_flight


question:
customer: Hi. I am Samuel Baker. 
 agent: Hello, how may I assist you today? 
 customer: I want to change my reservation owing an emergency. 
 agent: Sure, we are glad to serve you. Please wait for a while, let me check your reservation with us. 
 customer: Ok. 
 agent: Thanks for your time, unfortunately no reservation found with your name. 
 customer: Ok, thank you for your service. 
 agent: Thank you for availing us, have a great day ahead.
answer:
no_reservation


question:
customer: Hi, I am Samantha Williams. 
 agent: Hello, how can I help you today? 
 customer: My business meeting venue has changed, can you please help me in changing the reservation? 
 agent: Sure, please wait for a while. 
 customer: Ok. 
 agent: Thanks for waiting, there is no reservation found on your name. 
 customer: Ok, thanks for giving information. 
 agent: Thank you.
answer:
no_reservation