Hello.
Hello, how may I help you today?
Can you please help me to cancel my reservation due to heavy rains at my destination place?
Sure, I am here to help you with cancellation.
Thank you.
In whose name, your reservation has been done before?
Sure, I am Rebecca Moore.
Ok, please standby.
Sure.
Sorry to say that, there was no reservation found on your name to cancel it.
No issues, thank you.
Thank you for choosing us.