Hi. I am Kimberly White.
Hello Kimberly, how may I assist you?
I want to change my reservation due to my office work, can you help in that?
Sure, just wait a moment to check your previous reservation.
Ok.
Sorry Kimberly, there is no reservation found under your name in our database.
That's ok. Thank you for your help.
Thank you for using our service, have a nice day.