Hello.
Hello. How can I assist you for the day?
Can you help me to change my existing reservation?
Sure, I am gleeful to help you with that changing reservation. May I know your name please?
Thank you. I am Donald Lee.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
No problem, thank you for the checking.
Thank you for reaching us, have a great day.