Hi.
Hello. How can I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, may I know your name to check for the previous reservation?
Myself Betty Lewis.
Please allow me a moment to check for the previous reservation.
Sure.
Betty, there is no reservation found under your name.
No problem, thanks for checking.
You are welcome. Thank you for contacting us.