Hello.
Hello. How can I assist you at this moment?
Myself Mark Wilson, can you help me to amend my reservation which I did recently?
Sure, I will help you with that.
Ok.
Please wait a moment to check your reservation status.
Yes, take your time.
Sorry Mark Wilson, no reservation has found under your name to amend.
Ok, not a problem.
Thank you for choosing us, have a good day.