Hi.
Hello. How can I help you today?
I made a reservation earlier to a wrong destination so, I want to modify my reservation. Can you help me out?
Sure, please wait a while.
OK.
Thanks, may I know your name please?
Catherine Perez is my name.
Sorry to say that, no reservation was found on your name.
Ok, not at all a problem. Thank you.
Thank you for availing our services.