Hi.
Hello. How can I assist you today?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, please allow me a moment to check for the previous reservation. May I know your name to check for the previous reservation?
Sure, please check the details on the name of Donna Phillips.
Sure. Donna, there is no reservation found under your name.
That's ok, thank you.
Thank you for contacting us, have a great day.