Hello.
Hello, how may I help you?
Actually my exam is postponed so that I want to cancel my recent reservation, can you help me?
Sure, I will help you. Please tell me your good name?
Sure, I am Frank Hall.
Ok, please wait a minute, I will be back.
OK, sure.
Sorry to inform you Hall, there is no reservation found with your name in our database.
Ok, thank you for your information.
You are welcome. Thank you for reaching us.