Hello, I am Donna Phillips.
Hello, how may I oblige you today?
I need to cancel my recent reservation due to some issues, please help me in doing that.
Could you please provide your name to check your previous reservation status? Please wait for a while.
I already mentioned my name.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok thank you for the information.
Your welcome.