Hi. I am James Martinez.
Hello, how can I best aid you now?
Owing an emergency want to cancel my reservation, so can you help me with it please?
Sure, I can help you in that cancellation.
   Thank you.
Please wait for couple of minutes.
Ok.
Sorry to inform that, there is no active reservation found on your name.
That's ok. Thank you for the response.
Thanks for reaching us, have a great day.