Hi.
Hello, how can I help you?
I need to amend my reservation due to some issues, can you help me in modifying my reservation?
Sure, I can help you with that. May I know your good name please?
Thank you for considering my concern and please check my reservation status on Benjamin Smith.
Ok, please wait for a while. Benjamin Smith, there is no active reservation found under your name to do changes in that.
That's ok, not an issue. Thank you for your help.
Thank you for choosing us.