Hello.
Hello, how can I support you?
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
Sure, we are glad to help you. Can I know your name please to proceed further?
Sure, I am Andrew Lewis.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no active reservation on your name in our data.
That's fine, thank you for your service.
Thank you for reaching us.