Hi, I am Ronald Hernandez.
Hello, how can I aid you today?
Would it be possible to cancel my reservation, which I have done with my name?
Sure. I am here to help you.
Thank you.
Please wait for a while.
Ok.
Sorry Ronald, no reservation found on your name in our reservation list.
That's ok, thank you for the response.
Thank you for choosing us, have a nice day.