Hello.
Hello, how may I assist you today?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, may I know your name?
Thank you. Myself Jack Phillips.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no reservation found on your name.
That's ok, no problem. Anyway thank you for checking out.
Thank you for reaching us.