Hi.
Hello, how may I serve you?
Please help me out in changing my recent reservation.
Sure, I am happy to help you. Can I know your name please to proceed further?
Thank you for your positive response. Donald Moore is my name.
Ok, please wait for a while.
Ok.
Thanks for waiting, we did not find any active reservation on your name in our records.
No problem, thank you for checking.
Thank you for availing us.