Hello.
Hello. How can I aid you?
I just want to change an existing reservation as my meeting got post pone due to some technical issues. Can you help me?
Sure, We are here to assist you.
Thank you.
May I know your name?
I am Pamela Edwards.
Give me a minute.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, not an issue. Thank you for your information.
Thank you for reaching  us.