Hello.
Hello, how may I help you today?
As I am suffering from some health issues, I am unable to travel for the trip. Could you please help me to cancel the ticket?
Sure, we are here to help you.
Thank you for accepting my request.
May I know your good name please?
I have done my previous reservation with name Gary Clark. So, please do check the ticket status with this name.
Please wait a minute.
Ok, I can wait for your reply.
Sorry, there is no active reservation on your name to cancel.
It's ok, not an issue with that. Thank you for your time in checking my ticket status.
Thank you for reaching us.