Hi.
Hello. How may I aid you?
Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, I am here to help you. May I know your name to check your previous reservation status?
I am David Hernandez.
Ok, please be on hold.
Ok.
There is an active reservation found on your name, please share your airport codes.
My airport codes are from DTW to MSP.
Can you please share your travel dates?
My travel dates are from Apr 11th to Apr 13th.
Do you have any connection limit?
I want a direct flight.
Do you have any other requirements?
No.
Sorry, there are no flights in this route as per travelling details.
Ok, no problem. Thank you.
Thank you for choosing us.