Hello.
Hello, how may I assist you at this moment?
I am Margaret Wright. Suddenly I got a call from my manager to attend a meeting on the same departure date, so I need to change my existing reservation. Can you please help me?
Sure, we are here to help you.
Thank you for your positive response.
Please wait for few minutes.
Ok, take your own time.
Sorry we did not find any reservation with your name in our database.
That's ok, thank you for your information.
Thank you for reaching us.