Hello, I am Thomas Young.
Hello, how can I help you?
Due to an emergency I want to cancel my reservation. Can you please help me with it?
Please wait a moment, I will check and revert to you.
Ok.
We are happy to inform you that there is a reservation found on your name. Shall I proceed?
Yes, you can proceed with the cancellation.
Your cancellation has been done.
Thank you.
Thank you.