Hello,.
Hello, may I know how best I can help you today?
 I want to cancel my recent reservation, because I want to travel with my friends by road. Can you help me with cancelling my ticket?
Sure, I can help you with that. Let me know your name to check your reservation status.
Thank you. Sure, Sandra Scott is my name.
Ok, Please wait.
Sure, take your own time.
Sorry, we did not find any reservation on your name with us.
Ok, not a problem.
Thanks for consulting us, have a great day.