Hello.
Hello. How can I help you today?
I am Melissa Brown. My father got hospitalised, so I want to cancel my reservation. Please help me with that.
Sure, I can help you with that. Please allow me a moment to check the details for you.
Ok. Take your time.
Melissa, I have checked and see that there is no reservation found under your name.
Ok, no problem. Thank you for your information.
You are welcome. Thank you for contacting us.