Hello.
Hello, how can I assist you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I will help you with that. Let me know your name to check your reservation?
My name is Ruth Green.
Ok, please wait a moment.
Sure, I will wait for your information.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for providing information.
Thank you for choosing us.