Hi. Benjamin Green here.
Hello, how may I aid you today?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Ok, I will help you with that. Please wait for a moment.
Ok.
Thank you for waiting, we found a reservation on your name, shall I cancel it?
Yes, please cancel.
Your reservation has been cancelled.
Thank you.
Thank you for choosing us.