Hello.
Hello. What help you are expecting from our booking agency?
I want to change my existing reservation, due to some health problem. Can you help me?
Sure, I can check your ticket status. Can I have your full name please?
Sure, I am Debra Lewis.
Ok, please give me a moment to check the status.
Sure, take your own time.
Sorry Lewis, I didn't found any reservation under your name in our database to modify the details.
Ok, no problem. Anyway's thank you for your information.
That's my pleasure, thank you for choosing our booking agency.