Hello.
Hello, how can I support you for the day?
I have made a reservation earlier, due to heavy floods at my destination, I want to cancel my reservation. Can you help me for cancellation?
Sure, we are happy to help you. May I know your name please?
Sure, I am Christine Brown.
Ok, Christine Brown, please hold on a minute.
Sure.
Thanks for being on hold, we are sorry to notify you that no reservation has found based on your name.
Ok, Thank you for providing information.
Thanks for picking us, have a nice day.