Hello,.
Hello, how may I assist you for the day?
I want to cancel my reservation, As I need to stay back on my hometown due to heavy rains. Can you help me?
Sure, may I know your good  name to check the reservation on your name.
I am Debra Garcia.
Please wait for a moment.
Ok.
Thank you for waiting, there is no reservation found on your name.
No problem, thanks for the information.
Thank you for opting our service.