Hi.
Hello. How may I help you?
I have planned to go for coolest place in AUS and now I am planning to go for ATL.So can you please change my existing reservation?
Sure, I will help you. May I know your name please?
My ticket was reserved in the name of  Barbara Jones name.
Jones, there was no active no reservations on your name in our database.
 Oh! it might not have confirmed by your agent on that day when I have reserved.
Thank you for choosing us. Have a nice day.