Hello.
Hello. How may I aid you today?
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
Sure, I will aid you with that. May I know your name for further process?
Thank you for accepting my request, I have reserved it on the name of Carol Jones.
Ok, please hold on a moment.
Sure, take your time.
There is no previous reservation available under your name.
Oh! I think the ticket was not booked due to server issue at that time. Anyway, thank you for the information.
Thank you for reaching us.