Hello.
Hello, how can I help you now?
Donald Gonzalez here.
Ok.
Due to sudden health issue, I am not able to travel in a flight on those dates, can you please help me out with changing of my reservation to another date?
Sure, I will help you with that.
Thank you.
Sorry Donald, there is no reservation found on your name.
Oh! I think something went wrong in that situation.
Thank you for approaching us, have a nice day.
Anyway, thank you for the information.
You are welcome.