Hello.
Hello. How may I assist you at this moment?
Due to an emergency, I am unable to catch the flight on the dates which I have reserved, so can you please help me in changing my flight ticket booking?
Sure, I will help you in changing, please hold on for a moment to check your active reservation. May I know your name please?
Thank you. My name is Scott Lewis.
Lewis, there is no any active reservation with your name in the database.
Ok, no problem. I can check it later, thank you for your help in searching and your information.
It's my pleasure, have a blissful day.