Hello,.
Hello. Can I know your good name?
Michael Hill is my name.
How can I assist you?
 I need to cancel my reservation as I need to stay back in own city, due to hails on roads and heavy snow. Can you help me?
Sure. Can you please wait a while?
Sure, take your best time.
Thanks for being waiting. We didn't found any reservation by this name.
Ok, not a problem at all. Thank you for instant response.
Thank you for choosing us.