Hi.
Hello, how may I aid you?
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
Sure, I  am here to help you for this. Let me check your reservation status in our records.
Thank you.
May I know your name?
I am Joseph Carter.
Ok, please wait.
Sure.
We could not find any reservation by the name you provided.
Ok, not an issue. Thank you for your information.
Thank you for approaching us.