Hello.
Hello, how may I help you?
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
Sure, please wait for a while.
Sure, my name is Brenda Williams. I will wait for your response.
Ok. Thanks for waiting ans sorry, we regret to inform you that there is no active reservation found with your name in our records.
Ok, thanks for your service.
My pleasure.