Hi.
Hello, how can I help you?
I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?
Sure, I am here to assist you.
Thank you.
To proceed further, we need your name.
I am Christine Young.
Ok, please wait for a while.
Sure.
Thank you for your time, we did not find any reservation on your name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.