Hi.
Hello, how may I help you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to help you with this. May I know your name please?
Myself Sarah Campbell.
Ok, please wait for a moment.
Sure, I will wait for your response.
Sorry Sarah, there is no reservation found as per your name to cancel it.
No problem, thanks for checking.
You are welcome always.