Hello.
Hello. How can I assist you today?
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
Ok, I will assist you with that. May I know your name to check?
Thank you, my name is Catherine Green.
Thank you for waiting, sorry as per our records the reservation your name is not found to change.
Oh! I think the ticket was not reserved properly at the time of my ticket booking. Anyway, thank you for the information.
Ok, thank you for choosing our agency.