Hi.
Hello, how can I be at your service?
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Karen Johnson here.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thanks for the information.
Thank you for choosing us.