Hello.
Hello, how can I aid you?
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, may I know your name please?
Myself Elizabeth Wright.
Ok, please wait for a minute I want to render details from my side.
Ok.
I could not found any active reservations on your name.
It's ok, thank you.
Thank you for choosing us.