Hello.
Hello, how can I aid you today?
I made a reservation to go for a tour with my friends but due to busy schedule at my office, I need to cancel it. Will you help me in this?
Sure, I will help you in that. May I know your name please?
Sure, my name is Scott King.
Ok, please wait for a moment, I will check and get back to you.
Sure.
Sorry, there was no reservation found with your name.
No problem, thanks for your support.
Thank you for opting us.