Hello.
Hello, how can I assist you?
Can you please help me with cancelling my previous booking now?
Sure, may I know your name?
I have booked my ticket by the name of Sandra Martin.
Ok, please wait for a moment.
I will be waiting for your response.
Thanks for waiting, there is no reservation found on your name.
Oh! That's fine. Thank you for checking.
Thank you for choosing us.