Hi, I am Nicolas Young.
Hello, how can I assist you?
I just want to change an existing reservation due to my plan to meet my old friend got post pone. Can you help me with this?
Sure, I will help you. Please wait a moment.
Sure.
I have checked all the reservation list but I could not find your name.
Ok, no problem. Thanks for your help.
Thanks for choosing us, have a nice day.