Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello. 
 agent: Hello, how can I provide assistance to you today? 
 customer: I am a traveller and would like to explore the new place and to visit Six Flags Over Texas, which is located in Dallas & Fort Worth.So I want to book a flight ticket from New York with my parents. Can you please aid me in making a plane reservation? 
 agent: Sure, May I know your travel dates please? 
 customer: My departure date is June 8th and arrival date is June 10th. 
 agent: Ok, can you share your source airport code? 
 customer: My source airport code is JFK. 
 agent: Would you like to have any break in your journey? 
 customer: Yes, I need a break in between journey. 
 agent: Do you have any class preference? 
 customer: I prefer to travel in an economy class. 
 agent: Ok, any other requirements you have to make your journey comfortable? 
 customer: No, thank you for asking. 
 agent: May I know your name to proceed further? 
 customer: You can check the flight with the name of Linda Collins. 
 agent: Sorry, no flights are available as per your request. 
 customer: Oh! its very sad to hear, I will choose another agency. Thank you for your assistance. 
 agent: Thank you for contacting us.
Answer:
no_flight