Hello.
Hello. How can I help you at this moment?
Due to heavy snowfall at my destination place, will you please help me in cancellation?
Sure, I am here to help you with this.
Thank you.
Can you please provide your name to check your reservation status?
Sure, I am Edward Walker.
Edward Walker, there is no active reservation found under your name in our database.
Not an issue, thank you.
Thank you for contacting us.