Hello.
Hello. What can I do for you at this moment?
I am William Miller, I planned a trip to Charlotte but I have to cancel my trip due to my bad heath.
Ok.
Can you cancel the ticket?
Sure. Give a minute, I will check the status of your previous reservation.
Sure.
Thanks for being patience. We found that there was no reservation existed with your name.
Ok, thanks for the information.
Thank you for opting us.