Hi.
Hello, how can I help you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
May, I know your good name?
I am Carol Green.
Please wait for a moment.
Sure.
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
Please cancel it.
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thanks for the help.
Thank you for choosing us.