Hello.
Hello, how can I help you?
I booked a flight ticket in your agency for my holiday to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
Sure, may I know your name please?
I am Kevin Carter.
Ok, please wait for a moment.
Sure.
Sorry, there was no reservation found with your given name.
That is not a problem. Thank you.
Thank you for opting us.