Hello.
Hello, how can I be at your service today?
I made a reservation for round trip and got a connecting flight but now I want to change my reservation with a direct flight. Can you please help me to change it?
Sure, we are here to help you.
Ok.
Can I have your name to check your details in our database?
Sure, you can check my reservation on the name of Michelle Wright.
Please wait a moment, I will revert to you with the current status.
Sure.
We are hardly trying to find your reservation, but, we are sorry to inform you that, we did not find any reservation against your name.
Ok, not an issue. Thank you.
Thank you for consulting us.