Hello.
Hello, how may I help you?
I want to change my existing reservation due to some bad weather conditions. Can you help me in that?
Sure, we are here to help you.
Thank you.
Can I know your name please?
Cynthia Smith here.
Sorry to inform you that there is no active reservation on your given name.
Ok, not an issue. Thank you for checking.
Thanks for reaching us, have a nice day.