Hello, my name is Thomas Moore.
Hello Thomas, how can I assist you today?
I want to change my existing reservation due to heavy rains at my locations. Can you help me with that?
Please wait, I will get back to you.
Ok, take your time.
Sorry Thomas, no reservation found under your name in our database.
That's ok, no problem. Thank you for your quick help.
My pleasure, have a great day.