Hello.
Hello. How may I aid you today?
Owing to an emergency I had to request for this change reservation.
Ok.
Can you please help me to change an existing reservation?
I will help you in this. May I have your name?
My name is Eric Green.
Ok. Please wait. I will let you know.
Sure.
Thanks for waiting, your name is not found in the reservation list to proceed further.
That's not a problem. Thanks for your information.
Thank you for choosing us.