Hello.
Hello. How may I serve you at this moment?
Can you please cancel my reservation, due to some health issues?
May I know your good name please?
My name is Matthew Harris.
Ok, please wait for few minutes.
Sure.
We found recent reservation on your name in our records. can I cancel it?
Ok, you can cancel it.
Your recent reservation has been cancelled.
Thank you for cancelling my reservation.
Thank you for reaching us.