Hello.
Hello, how may I help you?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, can you please help me with your name?
My name is Debra Jackson.
Thank you. I will check your reservation status and let you know.
Ok.
Sorry, I have not found any reservation under your name in our database.
No problem, thank you.
You are welcome and thank you for reaching us.