Hello. I am Raymond Miller here.
Hello, how can I help you?
I need to cancel my existing  reservation, as my planned trip with my friends got cancelled. Can you please help me out?
Sure, please wait a minute I will check your reservation status and get back to you.
Thank you for considering my request.
Sorry to say that there is no reservation found on your name.
Not a big problem, anyway thank you for the information.
Thank you for contacting us.