Hello.
Hello, how may I aid you?
Due to some business meeting, I am planning to cancel my reservation. Can you please help me for this?
Sure, may I know your name?
Myself William Nelson.
Please give me a moment to check your ticket status.
Sure.
Sorry William Nelson, no reservation is available by your name.
Not a big deal, anyhow thank you very much for your kind information.
Thank you for reaching us.