Hello, I'm Daniel Nelson.
Easy Travelling Agency, good morning, what help you are looking for?
Suddenly, my grand mother got heart attack, so I have to postponed my plan, so could you please change my existing reservation?
Sure, I will look for the possibilities, give me a moment.
Ok, take your time.
Sorry, I have checked with my database, there is no reservation showing on your given name.
That's ok, may be my friend has changed my existing reservation.
Ok, that's not a problem. thank you for opting us.