Hello,.
Hello, how can I help you?
I want to change my existing reservation due to postpone of my document verification. Can you please help me?
Sure, to check the details we need your name?
I am Pamela Gonzalez.
Please wait a minute.
Ok.
Thanks for waiting. Sorry to inform you that there is no reservation found with your name.
That's ok, not an issue. Thanks for your response.
Thank you for reaching us.