Hello.
Hello, how may I help you today?
Due to some health issues, I would like to cancel my journey. Can you please cancel my reservation?
Sure, I am here to help you. May I know your name please?
My name is John Gonzalez.
Ok, wait for a moment please.
Sure, take your time.
Sorry John, there is no reservation found on your name to cancel it.
It's ok, no issues. Thank you for the information.
You are welcome always.