Hello.
Hello, how can I assist you?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
Sure, may I know your name?
My name is Scott Jones.
Please give me a moment to check your ticket status.
Ok, I will wait.
Sorry Scott Jones, no reservation is available by your name.
Anyway, thanks for the information.
Thank you for reaching us.