Hello.
Hello, how may I support you?
Earlier I have made a reservation, but your agent misplaced my travel dates , so I need to modify my reservation. Can you help me to change my existing reservation?
Sure, on what name your reservation was made earlier?
I have made my earlier reservation on name David Thompson.
Ok, let me check the status and revert to you.
Sure.
There is no active reservation found b the name you mentioned.
No problem, thank you for the information.
Thank you for choosing us.