Hello.
Hello.
I am Emily Green.
What help are you expecting form our agency?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Emily Green, please allow me to check with your previous booking.
Sure.
I am very sorry to inform you, there is no active reservation found by your name in the reservation list.
That's fine, thank you for your service.
Thank you for contacting us.