Hi.
Hello. How can I aid you?
Owing an emergency want to change my reservation, can you help me with it please?
Sure, We are here to help you.
Thank you.
May I know your name?
My name is Sandra White.
Give me a minute.
Ok.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
That's ok, thank you for the response.
Thank you for reaching us.