Hello.
Hello. How may I guide you today?
Can you aid me to change my reservation due to emergency?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
Richard Baker here.
Please wait a moment to check.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
Thank you for the help.
Thank you for approaching us, hope you have a great day.