Hello.
Hello. How can I aid you today?
Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?
Sure, I can help you and can I know your name for checking purpose?
Thank you for accepting my request. I am Matthew Carter.
Please allow me a moment.
Sure, take your own time.
 Thank you for waiting, I have checked in reservation list to cancel your ticket but could not find any reservation with your name.
That's fine, not an problem. Anyway, thank you for your information.
Thank you for approaching us, have a great day.