Hello.
Hello. How may I help you?
Brandon Perez here. Due to sudden health issue, I am unable to move in a flight, so could you please help me out with cancelling of my reservation?
Yes, I will help you with that.
Thanks.
Give me a second,I will check for your reservation.
Sure.
Sorry to inform you that there is no reservation found on your name in our database.
It's ok, no problem,  may be I am not booked my ticket properly at that time.
Do you want any other service from our side?
No thanks. Thank you for your information.
Thank you for approaching us. Happy to serve you anytime.