Hello.
Hello. How can I help you today?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, can you share me your good name to proceed further?
Thank you. Please check the  reservation with my name Kevin Hall.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
Thank you for reaching us.