Hi.
Hello, how can I help you?
Could you please cancel my recent reservation due to cancel of my trip?
Sure, i'm happy to help you with that. May I know your good name please?
My name is Justin Thomas.
Ok, please wait for a while.
Sure.
Justin Thomas, there is no active reservation found under your name to do cancellation.
Not a problem, thank you for checking.
Thank you for choosing us.