Hi.
Hello, how can I assist you?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, may I know your good name please?
Sure, my name is Gregory Davis.
Please give me a moment.
Ok.
Sorry, there is no reservation found on your name in our database to cancel.
That's ok, thank you.
You are welcome.