Hi.
Hello. How may I help you?
Owing for an emergency, I want to cancel my flight reservation as I am unwell, can you please help me?
Sure, I am here to help you. Can you please tell me your name?
My name is Amy Perez.
Ok, please give me a minute.
Sure.
Sorry to inform you that, there is no active reservation found with your name to cancel the ticket.
Not an issue. Anyway, thank you for checking.
You are welcome. Thank you for choosing us.