Hello.
Hello, how can I aid you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I am here to help you.
Thank you.
On whose name the ticket has been reserved formerly?
My name is Shirley Edwards.
Sorry Shirley Edwards, there are no flights reserved on your given name formerly.
Ok, not an issue. Thank you for providing information.
Welcome, thank you for choosing us. Have a great day.