HI.
Hello, How may I be of your help?
Owing an emergency, I want to cancel my recent reservation. Can you help me in this?
Sure, we are here to aid you. May I know your good name please?
I am Debra Parker.
Please wait for a moment.
OK.
Sorry, there is no active reservation found in your name.
Not a problem, thank you.
Thanks for using our service.