Hello. I am Sarah Hill.
Hello, how can I assist you?
I need to amend my reservation, can you help me out please?
Ok, I will help you with that. Please wait a moment while I check.
Sure, take your own time.
Sorry, there is no reservation been done on your name to amend it.
That's ok, no problem thank you for your help.
Thank you for connecting with our agency and showed your trust.