Hi.
Hello, How can I best serve you today?
I want to cancel my reservation which is done recently due to some problems, can you please help me?
Sure, I am here to help you with that, can I know your good name to proceed further?
Sure, my name is Cynthia Jones.
 I am very sorry to inform you that there is no reservation found under your name in our database.
Ok, no problem.
Thank you for choosing us.