Hi.
Hello, how can I aid you today?
Please help me in cancellation of my reservation with the name of Eric Baker. As  my appointments with my clients are cancelled.
Ok, no problem. I can help you to cancel. Please wait a moment.
Ok.
Thanks for being patience, we did not find any active reservation on your name to cancel it.
No problem. Thank you for your information.
Thanks for approaching us, have a nice day.