Hello.
Hello. How may I assist you?
I want to change my existing reservation, due to my exams has been postponed.
Sure, I am here to help you out.
Thank you.
May I know your name please?
Sure, you can check my reservation on the name of Donald Thomas.
Donald Thomas, we regret to inform you that there is no reservation found on your name in our records.
That's Ok, thanks for your information.
Thank you for approaching us.