Hello,.
Hello. How may I help you today?
I am Donna Perez. I want to change my existing reservation due to my football match got postponed, can you please help me with that?
Please give me a moment, let me check your reservation and revert to you.
Sure.
We are sorry to inform you that we did not find any reservation on your given name,.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.