Hello. Myself Richard Adams.
Hello, how can I help you today?
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
Sure, I am here to help you. Please be on hold.
Thank you for accepting my request, I will wait for your response.
There is no active reservation found on your name in our database.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.