Hi.
Hello, what service do you need from us?
I am Patricia Jackson, I am unable to travel right now due to health issues, so can you help me cancelling my recent reservation?
Sure, I will help you.
Thank you.
Please wait a minute while I am checking the ticket status.
Ok.
Sorry, there is no reservation found on your name in our database to cancel.
Oh! It's ok, no problem. Thank you for your services.
Ok, thank you for reaching our agency.