Hi,. I am Sharon Phillips.
Hello, how may I oblige you today?
Owing to an emergency I want to cancel my recent reservation, so can you please help me in cancellation?
Sure, we are  here to help you.
Thank you.
Please wait for a while.
Sure.
Thank you for waiting. We are sorry to inform you that, we couldn't find any reservation against your name.
Not a problem, thank you for the information.
Thank you for choosing us. Have a nice day.