Hello.
Hello. How may I help you today?
Owing to an emergency, I just want to change my existing reservation. Can you please aid me to change it?
Sure, I'll help you in changing an existing reservation.
Thank you.
Please let me know your name to check the reservation list.
Sure, Please check my reservation on the name of Stephanie Hall.
Thank you for giving your name, please wait a moment.
Sure.
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
That's Ok, thanks for your help.
Thank you for availing us.