In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: Is it Central Booking Agency? 
 agent: Yes, say what help are you expecting from my side? 
 customer: Can you book a flight ticket from AUS to LGA? 
 agent: Sure, please mention your dates of trip? 
 customer: It's from 02/09 to 02/11. 
 agent: Ok, please hold on for a moment. 
 customer: Ok, take your time. 
 agent: Sorry, there is no flight is available as per your respective details. 
 customer: Ok, no problem. 
 agent: May I know your name please? 
 customer: Sure, my name is Brenda Clark. 
 agent: Thank you for your information. 
 customer: That's ok. 
 agent: You are welcome.
[A]: no_flight


[Q]: customer: Hi. 
 agent: Hello. How may I render you at this moment? 
 customer: Can you please help me with cancelling my recent reservation? 
 agent: Sure, may I know your good name please? 
 customer: My name is Gregory Jackson. 
 agent: OK, please wait for few minutes. 
 customer: Ok. 
 agent: There is no recent reservation found on your name in our records. 
 customer: That's ok, thank you. 
 agent: Thank you for reaching us.
[A]: no_reservation


[Q]: customer: Hello, I am Jerry Robinson. 
 agent: Hello Jerry. How can I assist you? 
 customer: I would like to cancel my recent reservation due to postpone of my conference at Denver. Could you please help me with the cancellation? 
 agent: Sure, please give me a minute. 
 customer: Sur. 
 agent: Jerry, there is no reservation available on your name. 
 customer: That's fine, thank you for the information. 
 agent: You are welcome.
[A]:
no_reservation