Hello.
Hello, how can I assist you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I'm glad to help you with that. May I know your good name please?
I am Carol Hall.
Ok, please wait while I'll check your reservation status in our database.
Sure.
Carol Hall, there is no active reservation found under your name to do cancellation.
Ok, no issues. Thanks for the information.
Thank you for choosing us.