Hello.
Hello, how may I aid you?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, may I know your name please?
My name is Mary Parker.
Please be on hold.
Sure, I will wait for your response.
Thank you for your time, we did not find any active reservation in your name to cancel.
That's ok, thank you for checking.
Thank you for reaching us.