Hello.
Hello, how can I render you today?
I am Melissa Rodriguez.
Ok.
Owing to an emergency, I want to cancel my recent reservation.
Sure, I will help you with that. Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for your help.
Thank you for choosing us.