Hi.
Hello, how may I serve you today?
I would like to change my flight reservation as I am sick, can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name please?
I am John Harris.
Ok, please be on hold.
Sure.
We found a reservation on your name, please forward your journey dates.
I will depart on Apr 21st and return back on Apr 23rd.
Kindly assign your airport codes?
I will travel from AUS to MCO.
Are there any more preferences?
I only prefer for a connecting flight.
We found a American airlines, flight number 1017, price is 200 in economy class.
Good, please book the ticket.
Your ticket has been changed successfully as per request.
Thank you so much for changing my reservation.
Thank you for approaching us.