Hi. I am Debra Wilson.
Hello, how may I be your helping hand?
I am looking for a flight cancellation service, can you help me out?
Sure, please wait a moment meanwhile I will check your details and get back to you.
Please search my details on my name.
Sorry Debra, I did not find any reservation on your name.
That is fine, not an issue.
Thank you for contacting us, have a good day.