Hi.
Hello. How may I help you?
I want to cancel my reservation which is done recently due to some problems, can you please help me?
Sure, please wait a minute.
Ok, I will wait.
Sure. May I know your name?
Sure, my name is Mark Clark.
Sorry to inform you that there is no reservation found under your name.
Ok, that's fine. Anyways, thank you for your service.
Most welcome.