Hello, I am Carolyn Wright.
Hello, how can I help you?
I want to book a ticket to New York to surprise my sister on her birthday, can you please help me in booking?
Sure, I will help  you. May I know your travelling dates for booking?
My planned dates of travel are from 08/17 to 08/19.
May I know your airport codes?
My origin is at Boston, MA-BOS and destination is at New York, NY-EWR.
There is a Southwest 1001 airline which matches your requirements. Shall I proceed with booking? Your booking has been confirmed on name of Carolyn Wright.
Thank you.
Thank you for approaching us.