Hi.
Hello.
I am Carol Williams.
I am here to assist you with your concerns.
I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to change my reservation. Can you please help me with that?
Ok, I will assist you with that. Please wait a moment.
Ok.
Thank you for waiting, there is no flight ticket been reserved on your name as per your database.
Ok, no problem.
Thank you for choosing our agency.