Hello, I am Carol Harris.
Hello, Carol Harris, what can I do for you?
Due to bad weather, match has been postponed. Can you help me out in changing my existing reservation?
Sure, we are grateful to help you. Please standby, I will check the status and revert you.
OK.
Thank you for waiting, we are sorry to inform you that no reservation has found based on your name.
OK, no problem. Thanks for the help.
Thanks for being in touch with us, have a pleasant day.