Hello.
Hello, In what way shall I assist you for the day?
I need to cancel my recent reservation, can you help me in doing that?
 Sure, may I know your good name?
I am Emily Smith.
Ok, please wait for a minute.
Sure, take your time.
Sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thank you for the information.
Thank you for choosing us.