Hi.
Hello. How can I help you?
Can  you please help me with changing my recent reservation?
Sure, I am here to help you with that, can I know your good name to proceed further?
My name is Kathleen Davis.
Thank you very much. Please wait for a while, let me check your reservation status in our database.
Ok.
I'm happy to inform you that I have found a active reservation on your name.
Thank you.
May I know your travel dates?
My travel dates are May 18 and 20.
Do you need any layover in between  journey?
I need a connecting flight.
Please mention your airport codes.
Airport codes are BOS and HOU.
Is there any other specifications regarding your journey?
I would like to return at morning.
Sorry, no flights are available in this route as per your requested dates.
Ok, no issues. Thank you.
Thank you for reaching us.