Hi.
Hello, do you need any help from us?
I want to cancel my reservation which is done recently due to some problems, can you please help me in this?
Ok, could I have your name please?
Sure, my name is Andrew Edwards.
Ok, please allow me a moment.
Sure, I will wait.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, not an issue. Anyways, thank you for your service.
You are welcome, have a great day.