Hi.
Hello, how may I help you?
Can you please cancel my recent reservation? As my planned trip has been cancelled.
Sure, I am here to help you for this. May I know your name please?
Sure, my name is Katherine Edwards.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
Oh! That's ok, thank you for giving the information anyways.
Thank you very much for approaching our agency.