Hello, I am Andrew Turner.
Hello, How exactly I can serve you the best today?
Owing to an emergency , I need to stay at my home at this moment , so I need to change my existing reservation which was reserved last week. Could you please help me?
Sure, I will help you with that. Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
Thank you for reaching us.