Hello.
Hello. How can I aid you for the day?
I want to cancel my recent reservation due to some personal problem. Can you help me?
Sure, I will help you with that cancellation.
Thank you.
Please hold for a moment, let me check your previous reservation status.
Sure.
May I know your name please?
Sure, I am Jessica Brown.
Sorry to tell you, there is no reservation found under your name in our database to cancel it.
That's ok, no problem.
Thank you for contacting us, have a great day.