Hello, I am Catherine Adams.
Hello, how may I help you at this moment?
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me in that?
Sure. Is your ticket is booked with above name?
Yes.
Ok. Please give me a moment. Sorry, there is no ticket showing on your given name.
Ok, no problem.
Thank you for reaching us.
Thanks for your information.
Welcome.