Hello.
Hello, how can I help you today?
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
Sure, I am glad to help you.
Thank you.
May I know your good name to proceed further?
My name is Mary Lee.
Please be on hold. I will check and revert you.
Sure.
There is no reservation found on your name in our database.
That's fine, thank you for your service.
Thank you for availing us.