Hi.
Hello. How can I serve you?
I want to cancel my recent reservation as my plan to meet my grand parents got postpone due to my health issues. Can you help me?
Sure, We are here to help you.
Thank you.
May I know your name?
Jack Roberts here.
Give me a minute.
Sure.
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
That's ok, thank you for checking.
Thank you for approaching  us.