Hi, Virginia Jones is my name.
Hello, Virginia Jones. How may I helpful to you?
I have made a reservation earlier, due to some health issues I would like to change my existing reservation. Can you help me with this?
Ok. Please stay online, I will check with list and revert you.
Sure.
Thanks for waiting, I have gone through the data of reservation, but your name is not in the list. Thanks for availing our service.