Hello.
Hello, how may I assist you today?
Due to some sudden plannings, I am willing to change my reservation . Can you please help me for this?
Sure, we are happy to help you.
Thank you very much for quick access.
May I know your good name please?
Myself Katherine Lopez.
Please wait a minute.
Sure, I will wait for your response.
Sorry, there is no active reservation on your name.
Not a big problem, anyhow thank you very much for your kind information.
Thank you for reaching us.