Hello.
Hello. How may I guide you today?
I want to change my existing reservation due to bad weather condition at my destination location. Can you please help me to change reservation on the name of Kathleen Phillips?
Sure, I am very happy to help you with that.
Thank you for accepting my request.
Please, be on hold for a while. I will check with it and get back to you.
Sure, I will wait for your response.
We regret to say that, we have not found any active reservation on your name in our records.
That's ok, no issues. It might went wrong while booking. Anyway thank you for checking out.
Thanks for reaching us, have a good day.