Hello.
Hello, how may I guide you at this moment?
Can you please help me in cancelling my reservation?
Sure, I can help you in that.
Thank you.
May I know your good name please to track the details?
My name is Amy Phillips.
Please stay online, I will check the previous list and revert to you.
Ok.
We are sorry to say that, there is no active reservation found on your name.
Ok, thank you for the information.
Thanks for approaching us, have a great day.