Hello,.
Hello, How best can I support you at this moment?
My football match has been postponed due to bad weather, so can you please help me to change my reservation?
Sure, I will help you with that.
Thank you.
On what name, do I need to check the status of the reservation?
It's my name Jeffery Young.
Please be on hold, I will be back.
Sure.
Thanks for waiting. We regret that, there is no active reservation on your name to change it.
Ok, no problem.
Thanks for reaching us.