Hi.
Hello, how may I assist you?
I am Virginia Smith. Can you help me in cancelling my recent reservation, as my exam is postponed?
Ok, please allow me to check with your existing reservation for a moment.
Sure.
Sorry for my late response and thank you for waiting.
That's ok, thank you.
There is no reservation is available by your name.
That's ok, thank you.
Thank you for choosing us. Have a nice day.