Hello.
Hello. How can I assist you today?
I want to make few changes in my reservation, can you help me?
Sure, I will help you with that. May I know your good name please?
My name is Daniel Perez.
Ok, please wait a moment.
Sure.
Thank you for waiting. Sorry Perez, there is no reservation found under your name.
Oh! that's sad, anyways thanks for checking.
Thank you for choosing us.