Hello.
Hello, how can I best assist you now?
I am Melissa Nelson. I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
Sure, we are here to help you in that. Please stay online, I will check the previous list and revert to you.
Sure.
We are sorry to say that, there is no active reservation found on your name.
Ok no problem, thank you for your services.
Thanks for consulting us, wish you a great day.