Hi.
Hello. How may I assist you now?
Can you cancel my recent reservation?
Sure, I am glad to help you with that. Can I know your name please?
Sure, I am Sharon Adams.
Please be on hold to check.
Ok, take your time.
We regret to inform you that, there is no reservation found on your name in our reservation list.
It's ok, thanks for checking.
Thank you for approaching us.