Hello.
 Hello, how can I aid you?
I am Jack Green. I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
Ok, please wait.
Sure, take your own time.
Your reservation found, can you please share your details?
My airport codes are IAH and HOU?
May I know on which dates you are willing to travel?
My trip dates are Feb 02 and Feb 04.
May I know your departure time and arrival time?
My return time is evening.
Do you require any specifications in your journey?
I need a connecting flight.
Sorry, no flight is available for you as per your requests.
That's ok, thank you for your information.
Thank you.