Hello.
Hello, how may I serve you?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, can you please let me know your name on which it was made formerly?
My name is Stephanie Moore.
Ok, please wait.
Sure.
Thanks for waiting, there is no reservation active under your name.
That's fine, thank you for your service.
Thank you for opting us.