Hello.
Hello, how can I assist you today?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
Let me know your name to check your reservation?
Sure, I am Sandra Garcia.
Ok, please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for checking.
Thank you for choosing us.