Hi.
Hello. How may I help you?
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
Sure, I am here to aid you with that. May I know your name?
Thank you. I am Benjamin Lee.
Ok, please wait for a while.
Sure.
Sorry, there is no active reservation found with your name to cancel.
Not an issue. Thank you for checking.
You are most welcome. Thank you for opting us.