Hello.
Hello, what type of help are you seeking from our agency today?
Due to the sudden change in climate, I want to change my existing reservation?
It is my job to assist you with your requirement. May I know your name to check with your previous booking status?
Sure, I am Lisa Perez.
Please allow me to check with your previous reservation today.
Sure.
I am very apologetic to inform you about it, but there is no active reservation found by your name.
Ok, not an issue. Thank you for your information.
Thank you for approaching our agency, have a nice day.