Hello.
Hello, how may I guide you?
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, may I know your good name?
Sure, myself Shirley Phillips.
Ok, please wait for a while.
Sure.
Sorry, there is no active reservation found under your name in our records.
It's ok, thank you for your help.
Most welcome.