Hi.
Hello, how can I aid you?
Suddenly my uncle demise yesterday, so I want to cancel my reservation. Can you help me?
Sure, I will help you. May I know your good name to check the reservation list?
Reservation was done by Raymond Edwards.
Please give me a moment.
Ok.
Thanks for waiting, there is no reservation found on your name.
Ok, no problem. Thank you.
Thanks for your kind approach.