Hi.
Hello, how may I assist you?
I want to change my existing reservation, because of some health issues. Can you please help me in this condition?
Sure, may I know your name please as it is mandatory to know your name for changing the reservation.
Sure, my name is Nancy Turner here.
Ok, hold on for a while. Let me check in our data base.
Sure.
Sorry Nancy, there are no flight reservation found under your name.
Ok, no problem.
Thank you for availing our services. Have a nice day.