Hello, I am Robert Carter.
Hello, how may I assist you today?
Can you please cancel my earlier reservation as one of my friend's is not feeling well, we postponed our trip?
Sure, I will check your earlier reservation and I will help you for cancellation. Please wait for a while.
Ok.
Thanks for being patient, we did not found any reservation on the name of Robert Carter.
Ok, thanks for the information.
Thank you for availing us, have a nice day.