Hello.
Hello, how may I support you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, may I know your good name please?
Donna Gonzalez here.
Thanks for providing your name. Please wait for a while, I will check the reservation list and revert to you.
Ok.
Thanks for being waiting, unfortunately there is no reservation found on your name.
No problem, Thank you.
Thanks for contacting us, have a nice day.