Hello, I am John Young.
Hello, how may I support you today?
I need to book a direct flight from AUS to MSP to meet my wife and children. Could you please help  me in doing that?
Ok, Please forward your travelling dates?
My travelling dates are 10/27 and return on 10/29.
Thanks for providing your details, no direct flights are available with your request.
No problem, thank you for your information.
Thanks for opting us.