Hi.
Hello, may I know how best I can help you today?
Can you please help me with changing my recent reservation?
 Sure, I'm always here to help you. Can you please provide your good name?
My name is Helen Hernandez.
Thank you. Please wait for a while, let me check your reservation status.
Ok.
Sorry, I did not find any reservation by your name in our database.
That's ok, thank you.
Thank you for reaching us, have a nice day.