Hello.
Hello, how may I help you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, please wait. Let me check your reservation status in our database. May I know your name?
My reservation was done under the name Ronald Carter.
Ok, please be online for a while.
Sure, take your time.
Sorry, I have not found any reservation by your name in our database.
That's ok, not an issue. Anyways, thank you for the information.
You are welcome and thank you for choosing us.