Hello.
Hello, how may I render you today?
I want to cancel my ticket as I am sick, could you help me out?
Sure, I am here to help you.
My name is Matthew Allen.
Thanks for your name, please wait for a while.
Ok.
Thanks for waiting. We found reservation with your name. Shall I proceed to cancel?
Yes, you can proceed.
Your ticket has been cancelled with your name.
Thank you for assisting me.
Thank you for reaching us, have a good day.