Hi.
Hello. May I know your name?
Myself Stephen Mitchell, please help me in making some changes in existing reservation, due to my busy schedule on my previously planned dates.
Sure, Stephen. Give me few seconds to check the status of your reservation.
Sure, you can take your time, I will be on line.
I think you have not done your reservation properly, there is no reservation found on your name.
Ok, I will check with it again, thank you for your information.
Fine, thank you for reaching us.