Hi.
Hello, how can I help you today?
I would like to cancel my flight reservation, can you please help me out?
Sure, I am here to help you.
Thank you.
May I know your name please?
I am Debra Walker.
Ok, wait for a while.
Sure.
Sorry to say that, no reservation was found on your name to cancel.
No problem, thank you for checking.
Thank you for choosing us.