Hello, I'm Donald Baker.
Hello Donald. How may I help you today?
On new year my friend had meet with an minor accident, so I would like to meet him in hospital urgently, so could you please cancel my recent reservation?
That's really sad. Sure, I am here to help you with that.
Thank you.
Please wait for a minute to check is there any reservation with your name.
Ok sure, take your time.
There is no previous reservation done on your name, so, there is no ticket found to cancel it.
That's ok, may be one of my friend would be cancelled that ticket.
Ok fine.
Anyways, thank you for the information given.
Thanks for contacting us. Have a great day.