Hello.
Hello, how can I provide assistance to you?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Ok.
Will you aid me in cancellation?
Sure, I am here to help you.
Thank you.
May I know your name to check reservation?
I am Mary Martinez.
Please, wait for a while.
Sure, I will wait for your response.
Thank you for being patience, there is no reservation found on your name.
Not an issue. Thank you for your response.
Thank you for approaching us.