Hello.
Hello. How may I help you?
I want to attend my friend's marriage for that I reserved the ticket, but right now I am going by with other friends. So that I want change my reservation, can you help me to change my ticket?
Yes sure. Please wait, let me check the details. May I know your name? There is no reservation on your name.
I am Michael Adams.
Sorry.
It's ok.
Thank you for choosing us.