Hello.
Hello. How can I assist you today?
Due to some personal reasons. I want to change my reservation, can you help me with it?
Sure, I can help you with that. May I know your name to check for the previous reservation in our data base?
Sure, the booking is done in the name of Charles Turner.
Ok, please allow me a moment to check for the previous reservation.
Sure, take your time.
Charles, there is no reservation found under your name.
That's ok, may be it is already changed. Anyway thanks for your assistance.
You are welcome. Thank you for contacting us.