Hello.
Hello, may I know how best I can help you today?
Can you please help me to cancel my reservation?
Sure, I am here to help you. May I know your name please?
My name is David Lee.
Ok, please wait a minute.
Sure.
Thank you for time, sorry no reservation found on your name.
Ok, not a problem. Thank you for informing me.
Thank you for reaching us, have a nice day.