Hello.
Hello, how may I help you today?
I am Sandra Williams. I want to change my existing reservation due to postpone of my exams. Can you please help me with this?
Sure, I will help you with that.
Thank you.
Please wait for a moment, while I search for your reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, no problem. Thanks for your information.
Thank you for reaching us, we hope see you again.