Hi,.
Hello, how may I assist you today?
Owing an emergency, I want to change my existing reservation. Can you help me with this?
Sure, may I know your good name please?
I am William Perez.
Ok, please wait a while.
Sure, I will wait.
Thank you for waiting. There is a reservation found with your name. May I know your updated journey details?
My new departure is from BOS to ATL.
Do you prefer any connection limit?
I want a direct flight.
When do you plan to travel on?
I preferred to travel on 12/28 and arrival on 12/30.
Thank you for providing your details.
Ok.
There is no flight found with your specifications.
Ok, thanks for the information.
Thank you and have a great day.