Hello.
Hello.
I am Melissa Jackson.
Melissa Jackson, May I know, with which service I can serve you the best?
Owing to an emergency, I need to cancel my recent reservation. Can you assist me with that?
Sure, I can assist you.
Thank you.
Please wait, let me check your reservation status.
Sure.
Sorry Melissa Jackson, there is no active reservation o your name to cancel it.
It's ok, not an issue. Thank you for the information.
 Thanks for approaching us.