Hello, I am Dorothy Edwards.
Hello, how can I help you?
Due to my health problem I want to change my reservation, can you please help me to change my reservation?
Sure, we are here to help you. Please give me a moment. I will check the status and let you know.
Ok.
Thanks for waiting. There was no existing reservation found on your name.
Ok, no problem. Thanks for your information.
Thank you for contacting us. Have a good day.