Hi.
Hello. How can I assist you now?
I am Anthony Lee. I need to change my existing reservation, can you please help me with that?
Sure Anthony Lee, I will help you with that.
Thank you.
Please wait a moment to check your reservation status.
Sure.
Sorry Anthony Lee, no reservation has found under your name to change.
Ok, no problem. Thanks for your information.
Thank you for choosing us, have a good day.