Hi.
Hello. How can I guide you right now?
Emily Moore here. I want to cancel my ticket due to some personal work at my home so I am able to travel.
Sure, I can help you and please give me a moment to check your previous booking.
Ok.
Thank you for your patience, there is no reservation that is showing on the name that you have mentioned us for checking purpose.
That's ok, thank you.
You are most welcome and thank you for reaching us.