Hello.
Hello, how can I guide you for today?
I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
May I know your name?
Sure, myself Samantha Lee.
Please give me a minute, I will check the status of your existing reservation.
Sure, take your time to check.
Sorry, there is no reservation found under your name.
Oh! It may not be booked properly while booking due to server issue. Anyway, thank you for your time.
Thank you for contacting us, have a nice day.