Hello.
Hello. How can I help you today?
Can you please help me in changing my existing reservation?
Sure, we are here to help you.
Thank you.
Can I know your name to check the reservation list?
My previous reservation has done with the name Jonathan Perez.
Thank you for providing your name, please wait a moment.
Sure, I will wait for your information.
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, not an issue.
Thank you for approaching us.