Hi.
Hello. How can I assist you for the day?
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
Sure, I am mirthful to help you with that. May I know your name please?
Sure, Rachel Lewis here.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting, but I am very sorry to inform you that, there is no reservation found on your name in our reservation list to change.
Ok, no issues. Thank you for your information.
Thank you for reaching us, have a great day.