Hello.
Hello, may I know your good name please?
I am Mary Phillips.
How may I help you today?
 Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to cancel my reservation. Could you please help me in the cancellation?
Sure, we are here to help you. Please wait for a moment, I will check and get back to you.
Sure, I will wait.
Unfortunately, there was no reservation found with your name to cancel.
Not an issue. Thank you for your information.
Thank you for opting us.