Hello, I am Christine Baker.
Hello, how may I help you today?
 I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, can you please help me in cancelling?
Sure, we are glad to serve you. Please hold a moment, let me check your reservation with us.
Ok.
Thanks for your time, sorry, unfortunately no reservation found with provided name.
Ok, no issue. Thank you.
Thank your for approaching us, have a pleasant day.