Hello.
Hello. How may I help you?
I am Robert Lee. I want to make some changes in my recent booking due to semester exams on that dates, can you please help me in that changing my recent booking?
Sure, I am here to help you. Please wait a moment, let me check your status of reservation.
Sure.
Actually, I couldn't find any reservation under your name.
No problem, thank you for your quick hand help.
Welcome, have a good day.