Hello. Nicole Miller here.
Hello, Nicole Miller. What type of help you are looking from our service Miller?
This is with reference to my booking with your booking agency last week. I'm sorry to inform you that I won't be able to make it due to my exams has arrived, hence I would like to change my booking.
So sad to hear Miller.
I apologise for any inconvenience resulting from this decision, but I have no other choice considering the circumstances.
It's ok, no problem. I am here to help you in changing your reservation. Hold on for sometime in meanwhile I will check your reservation status.
Thank you. I will wait for your positive response.
I apologise you Miller, after checking in our booking list I have not found any active reservations under your name to change.
It's ok. Thank you for checking and providing me the information.
It's my responsibility, thank you for reaching our service.