Hello,.
Hello, How may I address you?
I want to make a new reservation so that, will you cancel my existing reservation?
Ok. Please can I know your good name?
My name is Susan Hernandez.
Thank you, please give me moment.
Yeah, you take your time.
Thank you for waiting. Sorry for the inconvenience,we did not found any reservation on your name.
Thank you for helping.
Thank you for reaching us.Have a good day.