Hi.
Hello, how may I help you?
Unfortunately I have an emergency meeting so I want to cancel my reservation, can you please help in cancelling my reservation?
Sure, I will help you.
Thank you.
May I know your good name please ?
I am Emma Young.
Please wait for a while.
Ok.
Sorry, there is no reservation found on your given name.
Ok, no problem. Thank you for your quick response.
Thanks for choosing us.