Hello.
Hello.
Susan Smith here.
Is there any help that you need from my side?
I want to cancel my ticket as I am sick.
Sure, we are here to help you. Please be on hold for a moment to check your previous reservation.
Sure.
Thank you for waiting, I regret to inform you that there is no reservation found based on your name to help you in cancellation process.
No problem, thank you for the information.
You are most welcome and have a nice day.