Hello.
Hello, how can I assist you for the day?
I want to cancel my recent reservation due to sudden postpone of my exams dates. can you help me with that?
May, I know your good name?
Sure, I am Kimberly Carter.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
Ok, no issues. Thank you.
Thnak you for reaching us.