Hello.
Hello, how may I help you?
I am Elizabeth Edwards.
Yes, Edwards.
I want to cancel my recent reservation, due to heavy rain fall. Can you please help me?
Sure, I can help you with that. Can you please wait for a while?
Ok, take your own time.
I have searched your reservation details but I didn't find any reservation active under your name to do cancellation.
That's ok, thank you for your information.
Thank you for choosing us.