TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: Gary King here, I want to travel from LAX to LAS to meet my friend on her birthday. 
 agent: Ok, Do you need a stopover in between? 
 customer: I need one stopover in between my journey. 
 agent: Please share your travel dates. 
 customer: 10/12 to 10/14. 
 agent: Ok, please wait. There is an UA airline with flight number 1024 is available for you on your requested dates. Shall I proceed with this booking? 
 customer: Yes, you can proceed. 
 agent: Your booking has been done. 
 customer: Thank you. 
 agent: Thank you for choosing us.

SOLUTION: book

PROBLEM: customer: Hello, I am Betty Campbell. 
 agent:  Hello, How exactly I can serve you the best today? 
 customer: Can you help me to book a direct flight from LGA - OAK? 
 agent: Sure, I will help you with that. 
 customer: Thanks. 
 agent: Kindly, mention your travelling dates? 
 customer: My travelling dates are 07/26 and 07/28. 
 agent:  Ok, please wait a moment, let me search a flight for you. 
 customer: Sure. 
 agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I am Robert Campbell, please reserve my ticket from BOS to DTW? 
 agent: Sure, can you please share your trip dates? 
 customer: My trip dates are 07/21 and 07/23. 
 agent: Sorry, no flights are available on you route. 
 customer: Ok, please proceed. Thank you for your help. 
 agent: Welcome.

SOLUTION:
no_flight