Hi.
Hello, how may I guide you today?
Can you please check for my previous booking status? I need to alter my journey dates.
Sure, I am gleeful to help you with that. May I know your name please?
My booking was done by the name of Thomas Miller.
Please wait for a while, let me check your previous reservation status.
Ok, I will be waiting for your response.
Thank you for waiting.
Oh! That's completely fine.
There is no active reservation found on your name in our database to change it.
No issues. Thank you for checking for my booking.
Most welcome, thank you for contacting us. Have a nice day.