Hi, I am Mary Collins.
Hello, how may I serve you today?
Can you please help me with booking a flight ticket from OAK  to CLT?
Sure, may I know your trip dates?
Trip dates are 03/30 and 04/01.
Do you have any price limit?
I can afford up to 500.
We found a flight in an airline Southwest with a direct connection. Shall I proceed?
Please do not proceed with booking I need a connecting flight.
Ok. Thank you for reaching us. Have a nice day.