Hi.
 Hello,. How can I be of your service today?
I need to cancel my reservation, as my exams got prepond, can you please help me out?
 Sure, I can help you in that. May I know your name, to check your reservation status?
I am Carol Thompson.
 Ok, please wait for a couple of minutes.
Ok.
 Thanks for waiting. Sorry Carol Thompson, there is no active reservation on your name to cancel it.
Ok, no problem. Thank you.
 Thanks for approaching us.