Hello.
Hello. How may I support you today?
Due to heavy rain, I want to change my reservation. Can you help me?
Sure, I'll help you in change an existing reservation.
Ok.
Please let me know your name to check the reservation status.
Sandra Nelson here.
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No issue, Thanks for the information.
Thank you for availing us.