Hi.
Hello. How may I assist you?
Can you help me with the cancellation of my existing reservation?
Sure, I will help you.
Thank you.
Can I have your name to check the reservation status?
I am David Gonzalez.
Just a minute, please.
Sure.
Thank you for your time, I could not find any reservation on your name to cancel.
Ok, no problem. Thanks for the information.
Thank you for choosing us.