Hello.
Hello, how may I assist you today?
I am John Green, I want to change my existing reservation due to some health issues.
Ok. Please wait a minute.
Sure.
Thank you for your presence. We found your reservation, please help me with your journey codes?
Sure, my journey airport codes are DCA - ATL.
May I know your travel dates?
My travelling dates are 07/14 to 07/16.
Do you need any other specifications?
I want a direct flight.
Sorry, there is a connecting flight.
Do not proceed. Thanks for your information.
Thank you for contacting with us.