Hi.
Hello. How may I assist you today/.
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
I will help you. Please help me with your name.
Sharon Phillips here.
Thank you. Please allow me a minute.
Sure.
Sharon Phillips, I regret to inform you that there is no booking done on your name.
Ok, no problem. Thanks for your information.
Thank you for reaching us. Have a great time.