Hi.
Hello, how may I help you today?
Would you please help me to cancel my reservation on the name of Emma Clark?
Sure, I will help you. Please wait for a couple of minutes.
Ok.
Thanks for your patience, we found a reservation on the name of Emma Clark. Can I proceed for cancellation?
Ok, you can.
Ok, your reservation has been cancelled.
Thanks for your service.
Thanks for choosing us, have a nice day.