Hi.
Hello.
Robert Campbell here.
How can I assist you at this moment?
Owing an emergency, I want to cancel your reservation. Can you please help me?
Sure, I am happy to help you with that.
Thank you.
Please be hold on for a moment and I will check your reservation status.
Ok.
Thank you for waiting. Sorry Robert, no reservation has found under your name to cancel.
It's ok, thank you for checking.
Most welcome. Thank you for choosing us, have a good day.