Hi.
Hello, how may I aid you today?
I want to cancel my recent reservation, can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your good name?
Sure, my  name is James Scott.
Ok, please wait for a minute.
Ok,  take your time.
Thanks for waiting, there is no active reservation found on your name.
It's ok, thank you for the information.
Thank you for opting us.