Hello.
Hello, how can I assist you?
Due to heavy rains, I would like to cancel my recent reservation. Please help me out.
Sure, may I know your name please to check the reservation status?
Please check with the name Shirley Lopez.
Shirley, I found reservation with your details. Shall I cancel your reservation?
Please proceed.
Your ticket is cancelled successfully.
Thank you for your help.
Thank you for choosing us.