Hello.
Hello, how may I help you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation?
Sure, we are here to help you.
Thank you.
Let me know that, on which name reservation has been done?
Sure, I am Shirley Carter.
Please wait a minute, let me check the reservation status and get back to you.
Sure.
We could not found your reservation in your database.
Ok. Thank you for your service.
Thank you for choosing us.