Hello.
Hello, How can I best serve you today?
I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Shirley Hill.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for choosing us.