Hello.
Hello, how may I aid you today from my end?
Can you please  help me to change my ticket details? Because the planned trip got postponed suddenly.
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name in our database.
Thank you for your positive response. My name is Katherine Miller.
Sorry Katherine Miller, there is no reservation on your name in our database.
It's ok, not a problem with that. Thank you for checking my ticket status.
Thank you for reaching us.