Hello.
Hello. How can I help you?
Can you please assist me with flight ticket modification process due to postpone my exam due to technical issues?
Sure, I am here to help you. May I know your name to check with the status?
Thank you and I am Patrick Williams, you can check with this name.
Patrick Williams, regret to inform that there is no active reservation found under your name to modify,.
Ok, no problem. Thank you for checking my reservation status.
Thank you for reaching our agency.