Hi.
Hello.
I am Michael Campbell.
How may I assist you Campbell?
As I have fallen sick suddenly due to bad weather, I would like to change my recent reservation. Can you help me?
Sure, I will help you with that. Please wait a moment to check your previous reservation.
Ok.
We regret that, there is no reservation found with your name in our records.
That's ok, thank you.
Thank you for reaching us, have a great day.