Hello.
Hello. How may I help you today?
I want to cancel my reservation as I am unable to travel due to high fever, so please help me to cancel.
Sure, I will help you. Let me know your name, please.
Ok. I am Jeffrey Williams.
Please, wait for a while.
Sure.
Thanks for waiting, I could not find any reservation on your name.
No problem, thanks for your service.
Thank you for approaching us.