Hello.
Hello. How may I aid you today?
Can you aid me to change my reservation due to sudden change of weather conditions?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
Mary Lee here.
Please wait a moment to check.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
No issue.
Thank you for reaching us, have a great day.