Hello.
Hello, how may I help you at this moment?
I just wants to cancel my reservation, as I have an important meeting to attend immediately.
Sure, I will help you.
Would you help me in cancelling my reservation with the name of Edward Evans?
May I know on which name you have booked your ticket? Please give me a moment, I will check and let you know.
Ok.
Sorry, there is no ticket existing on your name.
No problem. Thank you for your information.
You are welcome. Thank you for reaching us.