Hello.
Hello, how can I provide assistance for you today?
 I need to cancel my recent reservation, due to cancel of my brother's daughter engagement. Can you assist me with that?
Sure, I will help you. May I know your good name?
Sure, you can check the reservation on the name of Angela Thompson.
Thank you for providing your good name, please hold on.
Sure,.
Thank you for your patience. No reservation found on your name.
That's Ok, no problem.
Thank you for choosing us, have a nice day.