Hello,.
Hello, how may I assist you today?
I made a reservation earlier to go for a holiday trip with my friends, due to some financial problems I want change my existing reservation.
Sure, may I know your good name?
I am Edward Moore.
Please wait for a minute, I will revert you.
Ok.
Sorry to inform that there is no reservation found with your name.
It's ok, not a problem. Thanks for your quick response.
Thank you for reaching us.