Hello.
Hello.
My name is Kathleen Perez.
How can we help you today?
Owing to an emergency I want to cancel my recent reservation, could you please help me out?
Sure, I am happy to help you. Let me check your reservation status.
Ok.
Perez, I have not found any reservation by your name.
That's fine, thank you for the information.
Thank you for contacting us.