Hello.
Hello. How can I aid you at this moment?
I would like to cancel my recent reservation  due to some personal issues, will you help me with that?
Sure, I will help you with that.
Thank you for accepting my request.
May I know your name for further process?
Ronald Evans.
Ok, please hold on a moment, I will check your previous reservation status.
Ok, not an issue. Thank you for your information.
There is no previous reservation available under your name.
Thank you for your information.
Thank you for reaching us, have a good day Ronald Evans.