Hello, I am Kathleen Walker.
Hello, how can I assist you?
I need to change my existing reservation, as my exam got postponed. Please help me in changing?
Sure,please wait a moment.
Ok.
We found a reservation in your name. Can you please share your travelling details?
Sure, my new trip dates are 07/05 and 07/07. My journey is from IAD to MSP. I need a direct flight.
AA airlines with single connection and price is 100. Shall I proceed?
No, do not proceed.
Ok, thank you.