Hello.
Hello. How can I assist you at this moment?
Owning to an emergency, I want to cancel my recent reservation. Can you help me?
Sure, I can assist you with that.
Thank you.
May I know your name for further process?
Yes, I am Brenda Smith.
Please wait a moment, I will check your previous reservation status.
Sure.
There is no previous reservation found under your name.
Ok, not a problem, I will find any other way. Thank you for your information.
Thank you for reaching us, have a good day.