Hello.
Hello, how may I aid you today?
I am Michelle Carter, I want to cancel my ticket as my plan to visit my friend is cancelled. Please help me with cancellation?
Sure, please hold a moment, let me check your reservation and get back to you.
Sure.
Thanks for your valuable time, sorry, unfortunately no reservation found with provided name.
Thank you for the information.
Thank you for availing us, have  a great day ahead.