Hello.
Hello, how can I assist you?
Can you please cancel my reservation, due to sudden demise of my Grandfather?
I am here to help you with that. To check with the reservation status, can you please help me with your name?
Thank you and  my name is David Miller.
Thank you for sharing your name, David Miller. Please allow me 1-2 minutes while I check with the reservation status.
Sure, I will wait for your response.
David Miller, regret to inform that there is no active reservation found under your name to cancel.
Ok, no issue. Thank you.
Thank you for opting us.