Hello. I am Karen Lee.
Hello, how can I guide you for today Karen Lee?
I want to change my existing reservation. Could you help me with that?
Sure, I am here to help you with that Karen Lee.
Ok.
Please wait for sometime to check the booking list.
Ok, take your time.
I regret to say this Karen Lee, there is no active reservation with your name in our booking list.
That's ok, no problem. Thank you.
You are welcome, thank you for reaching us.