Hello, I am Scott Thomas.
Hello, how may I serve you today?
I need to cancel my reservation due to bad weather at my place. Can you help me with it?
Sure, just a moment I will check and let you know.
Sure.
Thanks for your time, we found a reservation with this name. May I proceed with the cancellation?
Go ahead with the cancellation.
Your ticket has been cancelled.
Thank you for your service.
Thank you.