Hi. My name is Eric Harris.
 Hello, how may I oblige you today?
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
Sure, we are here to assist you. Please stand by I will get back to you.
Ok.
Thank you for waiting. sorry to say no reservation found on your name.
Ok, no issues. Thanks for the help.
Thank you for reaching us, have a nice day.