Hi.
Hello. How may I assist you today?
I am Frank Williams. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, please wait for a minute to check the reservation details.
Ok. ok.
Sorry for the trouble which is caused to you, there is no reservation found with your name in our system data to change the travelling dates.
That's ok, thank you.
My pleasure.