Hello.
Hello. How can I assist you now?
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
Myself Emma Mitchell.
Ok, please wait a moment.
Ok.
Sorry Emma Mitchell, no reservation has found under your name to change.
Not an issue. Thank you.
Thank you for choosing us, have a good day.