Hi. I am Dorothy Hernandez.
Hello, how can I help you?
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
Sure, please wait for a moment.
Ok.
Sorry to say that, no reservation was found with your good name.
Ok, no problem. Thank you for your response.
Thank you for reaching us.