Hi.
Hello. How can I assist you at this moment?
Can you please help me with cancelling my recent reservation?
Sure, I am here to help you with that. May I know your name please?
My name is Richard Jones.
Please wait for a moment.
Ok.
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
Ok, no issues. Thank you.
Thank you for reaching us, have  a great day.