Hi.
Hello, how may I assist you?
Can you change my reservation as my brother got the dates wrong?
It's my pleasure to help you. May I know your name to check with the status?
Charles Martinez here.
Please wait a moment.
Sure, take your time.
Thank you for waiting. Sorry, there is no active reservation found under your name to amend.
That's ok, thank you for checking.
Thank you for reaching us.