Hello.
Hello, good morning. May I know your name please?
Yes, I am Samantha Wilson. Actually my trip was postponed so that I want to change an existing reservation, can you help me?
Sure, I will help you with that. Please wait for a while, I will check the details and get back to you.
Ok,sure.
Sorry Samantha, there is no reservation found on your name.
Ok, thank you for your information.
You are welcome, have a nice day.