Hello. I am Dorothy Hill.
Hello, how may I oblige you today?
Due to health problems I need to cancel my recent reservation, Can you please help me with that?
Sure, please wait I will check the reservation on your name in the database and get back to you.
Sure.
We found a reservation on your name to cancel. Shall I cancel it?
Yes, please.
Your reservation has been cancelled.
Thanks for your information.
Your refund amount will be credited to your bank account within 7 working days. Thank you for reaching us.