Hi. I am Anna Wright.
Hello. How may I oblige you today?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I am here to help you.
Ok.
Sorry, there are no reservation found on your name.
That's ok, thank you for your help.
Thank you for reaching us.