Hi. I am Gary Hall.
Hello, how can I help you?
I need to cancel my recent reservation as my exams got postponed, Can you please help me with that?
Sure, we are here to help you. Please wait a moment, I will check your details and get back to you.
Sure.
Sorry for the inconvenience, there is no reservation found on your name.
Ok, no problem. Thanks for your information.
Thank you for contacting us.