Hi.
Hello. How can I help you?
I am Jacob Roberts. I want to change my reservation due to health problem, can you help me?
Sure, I will help you to cancel your reservation.
Thank you.
Please wait I will check for the previous reservation and take an action according to it.
Sure.
Sorry, no reservation found on your name to change your reservation.
No problem, thanks for checking.
Welcome, have a nice day.