Hello.
Hello, how may I serve you today?
I would like to change my reservation due to sudden postponement of my meeting, can you please help me out with that?
Sure, I am here to help you.
Thank you for accepting my request.
May I know your name please?
Sure, I have reserved it on the name of Rachel Lopez.
Please wait for a mean while.
Sure, take your time.
Sorry Rachel, there is no reservation found as per your name to change it.
Oh! I think the ticket was not booked properly while I am booking. Thank you for checking.
You are welcome.