Hi.
Hello, good morning! How can I assist you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I'm glad to help you with that. May I know the name on which you did the previous reservation?
I am Thomas Mitchell.
Ok, please wait while I'll check your reservation status.
Sure.
Thomas Mitchell, there is no active reservation found under your name to do cancellation.
Ok, no issues. Thanks for the information.
My pleasure, thank you for reaching us.