TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi, Jason hill here. 
 agent: Hello. 
 customer: I need to book a flight ticket to New York to enjoy music festivals with family. 
 agent: How can I help you? Can you please share your dates of travelling? 
 customer: My travel dates are 05/21 and 05/23. 
 agent: May I know price limit? 
 customer: I need a direct  flight within range of 1000. 
 agent: Can I have your airport codes? 
 customer: I will depart from CA-OAK to NY-LGA. 
 agent: Please wait. 
 customer: Ok. 
 agent: Thanks for your time, sorry, no flights found on that day. 
 customer: Ok, thank you. 
 agent: Thank you for picking us.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello, How can I assist you? 
 customer: Can you cancel my recent reservation? 
 agent: Sure, May I know your name? 
 customer: Sure, I am Amy Taylor. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: We have found a reservation on your name, Shall I cancel it? 
 customer: Proceed. 
 agent: Your ticket has been cancelled. 
 customer: Thank you. 
 agent: Thank you for opting us.

SOLUTION: cancel

PROBLEM: customer: Hi. 
 agent: Hello, how may I be at your service today? 
 customer: Could you please book a flight ticket from LAX to HOU? 
 agent: Sure, I will help you in booking the ticket. May I know your travelling dates please? 
 customer: My travelling dates are Feb 21 and Feb 23. 
 agent: Do you have any other specifications? 
 customer: I need a connecting flight, which returns in the evening. 
 agent: Please help me with your name for booking. 
 customer: I am Elizabeth Lopez. 
 agent: Sorry for this inconvenience, I could not find any flight with your requirements. 
 customer: Not a problem, thank you for the information. 
 agent: Thank you for reaching us.

SOLUTION:
no_flight