Hello.
Hello. How can I assist you today?
I want to change my existing reservation as my joining date got postponed. Can you help me in changing the reservation?
Ok, please can I know your name to amend?
Sure, the ticket has been reserved on the name Matthew Jackson.
Ok, please can you wait a moment?
Sure, I will wait for your response.
Thank you for waiting.
My pleasure.
Sorry, there is no reservation been found on your name to amend.
That's ok, no problem. Thank you for the information.
Ok, thank you for choosing our agency.