Hello. I am Brian Smith.
Hello, how can I help you?
I have a planned a trip to travel America to see the Golden Gate Bridge, but, on an urgent in my office work, I need to cancel the ticket. Will you please help me with that?
Sure, just hold on.
Ok, take your time.
Sorry to inform you, there is no reservation with your name in our database.
It's ok fine. Thank you for your information.
My pleasure.