Hi.
Hello, how may I help you?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I am here to help you with that, can I know your good name to proceed further?
Mark Roberts here.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you for checking.
Thank you for reaching us.