Hello.
Hello.
Myself Nicole Rodriguez.
How can I guide you at this moment?
Suddenly I got a call from my manager to attend a meeting on same departure date, so I need to change my existing reservation. Can you please help me?
Sure, I am here to help you in altering your reservation. Please allow me a moment to check your reservation status.
Ok, I will wait for your response.
Nicole Rodriguez, I have searched the database with your name and I couldn't find any active reservation under your name.
That's ok, no problem. Thank you for your information.
Thank you for approaching us.