Hi.
Hello, how may I assist you today?
Can you please cancel my recent reservation? As my planned trip has been cancelled.
Sure, may I know your name for the cancellation process?
Sure, my name is Janet Allen.
Thank you, please wait for a while.
Sure, I'll wait for your response.
 Sorry, we couldn't find a reservation on your name to cancel.
Oh! That's ok, thank you for giving the information anyways.
Welcome, thank you for reaching us.