Hi, I am Anthony Scott.
Hello Anthony Scott, How can I be your helping hand today?
Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?
Sure, we are glad to help you for cancellation.
Thank you.
Please hold on for a minute.
OK.
Unfortunately, we did not find any reservation on your name.
Ok, no problem. Thanks for your help and support.
Thank you for contacting us, have a great day ahead.