Hello.
Hello. How may I guide you?
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I will help you with that. Can I know your name please?
Thank you. Please check  the reservation with my name Frank Hall.
Thank you for providing the information. Please give me a minute.
Sure, take your time.
Sorry to inform you, there is no reservation found with your name to cancel the ticket.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
You are welcome. Thank you for reaching us.