Hi.
Hello. How can I aid you?
I want to cancel my recent reservation due to an emergency, can you please help me?
Sure, We are here to help you. May I know your name?
Sure, my name is Frank Allen.
Give me a minute.
Sure, I will wait.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Ok, not an issue.Thank you for your information.
Thank you for reaching us.