Hello.
Hello, how can I best help you today?
Due to sudden demise of my grandmother, I want to cancel my recent reservation. Will you help me in that?
Sure, I can cancel your reservation right now.
Ok.
Before that I need to know your good name please?
My good name is Nicole Gonzalez.
Thanks for providing your name, please wait for sometime.
Sure.
Sorry to notify that there is no active reservation found on your name.
Ok, no issues. Thank you.
Thanks for approaching us, wish you a good day.