Hello,.
Hello.
I am Kathleen Davis.
How can I assist you?
Can you please cancel my reservation, due to sudden demise of my Grandfather?
Sure, I can help you with that. Please wait for a while.
Sure.
Kathleen Davis, there is no reservation found active under your name to do cancellation.
Ok, no issue. Thank you for your information.
Thank you for choosing us, have a nice day.