Hello.
Hello, how can I help you?
As my meeting got postponed with my client, can you please help me in cancelling my existing reservation?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Helen Smith.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for the information.
Thank you for reaching us.