Hello.
Hello, how may I aid you?
I want to cancel my reservation as I am busy and can not go to the trip. Can you please help?
Sure, I am here to help you.
Thank you.
May I know your good name please?
Sure, my name is Sarah Nelson.
Please wait for a while.
Sure.
Sorry to inform that, there is no reservation found on your name.
No problem, thank you for information.
Thanks for reaching us.