Hello.
Hello.
I am Emily Young.
How may I assist you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I will help you with that.
Ok.
Please be on hold to check your reservation status.
Ok, take your own time.
Sorry to inform you that, there is no reservation found on your name in our records.
That's ok. Anyways, thank you.
Thank you for contacting us, hope you have a great day.