Hi.
Hello. How can I assist you?
I am Virginia Nelson, I am unable to travel at this moment due to health issues, so can you help me for cancelling my recent reservation?
Ok, please wait I can check and let you know.
Ok, I will wait for your response.
Sorry, Virginia Nelson. No reservation found on your name to cancel.
Oh! It's ok, no problem thank you for your services.
Most welcome.