Hello.
Hello. How may I help you today from my end?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I will help you out with that. To check with can you please help me with your name?
My reservation was done under the name Carol Lopez.
Please wait for a while.
Sure, take your time.
Sorry, there is no active reservation found on your name in our database.
Ok, not an issue. Anyways, thank you for the information.
Thank you for checking.