Hello.
Hello. How may I help you?
I would like to change my reservation due to some health issues, can you please help me with that?
Sure, we are here to help you.
Thank you.
May I know your name please?
Myself Amy Wright.
Sorry to inform you that there is no active reservation on your given name.
Ok, no problem. Anyway thank you for checking out.
Thank you for contacting us.