Hi.
Hello, how may I aid you today?
Can you please help me in cancelling my reservation?
Sure, I am here to help you.
Thank you.
May I know your name please?
I am Carolyn Anderson.
Ok, please wait for a mean while.
Ok.
There is a reservation found under your name, shall I cancel it?
Yes, please cancel it.
Your reservation has been cancelled successfully.
Thank you.
You are welcome.