Hello.
Hello, how can I help you today?
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
Sure, can I have your name please?
Thank you for accepting my request. I have reserved it on the name of Richard Green.
Ok, please wait for a while.
Sure, take your time.
Thanks for waiting, there is no active reservation on your given name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for opting us.