Hello.
Hello, how can I assist you?
I want to change my existing reservation, can you please help me with this?
Sure, I can help you with that. May I know your good name please?
I am Larry Martinez.
Ok, please wait I'll check your reservation status in our database.
Sure.
Larry Martinez, there is no active reservation found under your name to do changes in that.
Ok, no problem. Thank you for your information.
Thank you for choosing us, have a nice day.