Hello,.
Hello, May I know your name please?
I am Pamela Mitchell.
What help can I do for you?
Owing an emergency, I want to cancel my recent reservation. Can you help me with this?
Sure, please wait for a moment.
Ok.
Thanks for waiting. Sorry to inform that, there is no reservation found with your name.
Ok, no problem. Thanks for your kind response.
Thanks for approaching us.