Hi.
Hello, how can I help you?
I want to amend my existing reservation due to health issue, can you please help me?
Sure, I can help you with that. May I know your good name please?
Thank you, I am Ruth Adams here.
Please give me a minute to check your reservation status.
Sure, take your time.
There is no active reservation found under your name to do changes in that.
Ok, not an issue. Thank you for your information.
Thank you for reaching us, have a nice day.