Hello.
Hello, how may I serve you today?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, can you share your good name please?
My name is Eric Hill,.
Please wait a minute.
Ok, take your time.
Sorry to say that, there is no active reservation found on your name.
That's ok, thank you for checking.
Thank you for opting us.