Hello.
Hello. How may I assist you?
I would like to change my existing reservation, can you please help me out?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Cynthia Taylor.
Wait a moment please.
Sure, take your time.
Cynthia Taylor, we haven't found any reservation under your name in our database.
Ok, no issues. Thank you for your information.
Thank you for choosing us.