Hello, I am Carol Smith.
Hello, how can I serve you now?
Owing an emergency I want to cancel my reservation, so can you help me with that?
Sure, I will help you with cancellation. Please wait for a moment, while I check for the reservation.
Sure.
Thank for waiting, sorry there is no any reservation found on your name.
Not an issue, thank you for your information.
Thanks for reaching us, have a nice day.