In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. I am Joshua Collins. 
 agent: Hello, how can I help you today? 
 customer: Can you please book a flight ticket from DTW to JFK? 
 agent: Sure, I will help you with it. Please share me your planned travel dates to proceed further. 
 customer: Thank you. Sure, I need to travel on dates of Sept 21 and Sept 23. 
 agent: Do you prefer any specific time for you depart and return? 
 customer: Yes, I would like to depart in morning time only. 
 agent: Please let me know if you have any other preferences. 
 customer: I need connection 1 so please check with that. 
 agent: Thank you for providing all the essential details, please wait for a while. 
 customer: Sure, I am happy to wait for your response. 
 agent: We are sorry to inform you that we don't have any flight available in the morning time on given dates by you. 
 customer: Oh! It is sad to hear. Anyway, thank you for your time. 
 agent: Thank you, looking forward to serve you better next time. 
 customer: Most welcome.
no_flight

customer: Hi, I am Linda Carter. 
 agent: Hello, how may I assist you? 
 customer: As I am a new joiner, I need to attend two days training session in my branch office at Denver, DEN. Can you help me to book a halting flight? 
 agent: Sure, when would you like to travel? 
 customer: I want to fly on 12/12 and recur on 12/14. 
 agent: Help me with the source code? 
 customer: I want to board from Chicago, IL - ORD. 
 agent: THank you for your details, we found a flight in an airline Spirit of number 1010 with a price of 100. 
 customer: Please confirm the booking. 
 agent: Your flight ticket is booked. 
 customer: Thanks for your assistance. 
 agent: Thank you for reaching us.
book

customer: Hi. 
 agent: Hello, how may I help you today? 
 customer: I have to change my existing reservation, can you please help me? 
 agent: Sure, we are perky to help you. 
 customer: Thank you. 
 agent: May I know your good name? 
 customer: Sure, my name is Stephen Lee here. 
 agent: Please be on hold. 
 customer: Sure, I will wait. 
 agent: There is no reservation found on your name in our database to change it. 
 customer: Ok, not an issue.Thank you for your information. 
 agent: Thank you.
no_reservation