instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. I am Jonathan Johnson. 
 agent: Please let me know, how can I support you today? 
 customer:  I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me. 
 agent: Sure, we are happy to help to you. 
 customer: Thank you. 
 agent: Please stay online. 
 customer: Ok. 
 agent: Sorry to say that, there is no active reservation found on your name. 
 customer: That's Fine. Thank you. 
 agent: Thank you for communicating with us.
answer:
no_reservation


question:
customer: Hi. I am Samuel Baker. 
 agent: Hello, how may I assist you today? 
 customer: I want to change my reservation owing an emergency. 
 agent: Sure, we are glad to serve you. Please wait for a while, let me check your reservation with us. 
 customer: Ok. 
 agent: Thanks for your time, unfortunately no reservation found with your name. 
 customer: Ok, thank you for your service. 
 agent: Thank you for availing us, have a great day ahead.
answer:
no_reservation


question:
customer: Hello, I am Patricia Roberts. 
 agent: Hello, how may I assist you? 
 customer: I am a sports player and I would like to visit an orphan foundation at Houston in the dates of 04/22 and 04/24. Can you help me in booking a flight ticket? 
 agent: Sure, may I know your journey points? 
 customer: I want to fly from New York, NY  - EWR to TX - HOU. 
 agent: Do you have any specifications? 
 customer: Yes, I need a halt in between my journey. 
 agent: Please wait a moment, I will check and get back to you. 
 customer: Sure. 
 agent: Sorry, there were no flights found matching with your requirements. 
 customer: It's ok,not a problem. 
 agent: Thank you for contacting us. 
 customer: Thank you for your information.
answer:
no_flight