Hi.
Hello. How can I aid you?
I need to change my existing reservation, Can you please help me with that?
Sure, We are here to help you.
Thank you.
May I know your name?
Elizabeth Lee here.
Please wait a while.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, no problem. Thanks for your information.
Thank you for reaching us.