Hello.
Hello, how may I help you?
I want to change my reservation, can you please help me with that?
Sure, I was happy to serve you.
Thank you.
Before proceeding to modify your reservation. May I know your name?
Myself Barbara Taylor.
Sorry Barbara Taylor, based on your name we haven't found any previous flight reservation found in airline database.
No problem, thank you for the information.
Thanks for contacting us.