Hello.
Hello, how can I aid you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, can you please let me know your name to check with the reservation status in our database?
My reservation was done under the name Barbara Scott.
Please allow me 2-3 minutes.
Sure.
Thank you for waiting, Barbara Scott. Sorry, there is no active reservation found under your name to cancel.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.