Hi.
Hello.
Charles Green here.
Green, how may I aid you today?
I want to cancel my reservation due to my brother's health issues, can you please help me?
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status.
Ok, take your own time.
Charles, there is no any active reservation with your name in my database.
No issues with it, thank you for checking.
It's my pleasure.