Hello, I am Melissa Hall.
Hello, how may I assist you?
I want to do some changes in my existing reservation for me. Can you help me?
Sure, may I know your travel dates please? Ok, hold on for a moment. Let me check.
Take your time.
Sorry Hall, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.