Hello.
Hello. How may I best serve you?
Owing to an emergency I want to cancel my reservation, so can you please help me with my cancellation?
Sure, I can help you. Please provide your name to check the reservation status.
My name is Matthew Thomas.
Please wait a moment.
Ok.
Thanks for your time. There was no reservation found on your name.
No problem, thank you.
Thank you for approaching us.