Hello.
Hello. How may I assist you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you out.
Thank you.
May I know your name please?
Myself Virginia Scott.
Wait a moment please.
Sure, take your time.
Virginia Scott, we haven't found any reservation under your name in our database.
That's ok, no problem. Thank you for checking out.
Thank you for choosing us.