Hi.
Hello. How can I  help you?
I am Ruth Robinson, can you help me to book a flight from LAX to PHX?
Sure, may I know your journey dates?
My travelling dates are 04/04 and 04/06.
Give me a minute.
Ok. I need a direct flight.
There is a connecting flight with number 1016 in airline Delta, the fare is 100. Can I book it?
Do not proceed. Thank you for your information.
That's ok, thank you for reaching us.