Hello.
Hello. How may I aid you?
Due to bad weather, So I want to cancel my reservation. Can you please help me with it?
Sure, can I know your name for checking purpose?
Kimberly Hill here.
Please allow me a moment.
Ok.
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
Ok, not an issue. Thank you for your information.
You are welcome and thank you for approaching us.