Hello.
Hello, how may I assist you?
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
Sure, may I know your name?
I made my reservation by this name Brenda Turner.
Wait a minute.
Sure.
Sorry, there was no reservation found on your name.
That's ok, no problem. Thank you for your information.
Thank you for choosing us.