Hello.
Hello, how may I assist you?
I am Brenda Robinson, I would like to change my recent reservation, can you help me?
Sure, I am here to help you. Hold on for a moment please.
Thank you. Sure.
Sorry Brenda, there are no flights reserved on your given name formerly.
That's fine, thanks for your information and great service.
Welcome, thank you for choosing us. Have a great day.