Hi.
Hello. How can I aid you today?
Owing to emergency I need to change my reservation, can you please help me out?
Sure, I am here to help you. Hold on for a moment. Let me check.
Ok, please check the reservation on the name of Larry Williams.
Sorry Larry Williams, there are no flights reserved on your given name formerly.
Ok, no problem. Thank you.
Welcome, thank you for choosing us. Have a great day.