Hello.
Hello, firstly may I know your name?
Sure, my name is Jack Williams.
What type of service you are looking from us Williams?
Due to health issue, I cannot attend my meeting.Can you help me to cancel my recent reservation?
Yes, I am glad to assist you.Give me a moment to check existing flight.
Ok.
Yes, Williams I have found a reservation on your name in our date base.Shall I proceed with the cancelling the ticket?
Yes, proceed.
As per your interest reservation is cancelled.
Thanks for the help.
My pleasure, hope you recover soon.