Hi.
Hello. How may I serve you today?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Sure, I am  here to help you.
Thank you.
Please provide your good name for checking with your recent reservation status?
My name is Nicholas Hernandez.
There is no recent reservation found on your name in our records.
No issue, thank you.
Thank you for approaching us.