Hi.
Hello, how can I help you?
I am Michael Collins, I would like to cancel my reservation as my business meeting got cancelled. Can you please do that for me?
Sure, I will help you with that cancellation.
Thank you.
Can you please wait for a moment?
Ok, I will wait.
I am very sorry to say, there is no reservation found with your name in our database.
That's fine, thank you for checking.
Thank you for contacting us, have a great day.