Hi.
Hello, how may I help you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Michael Thomas here.
Please wait a minute.
Sure.
Sorry, there is no reservation found on your name to cancel.
Ok, no problem. Thanks for your information.
Thank you for choosing us.