Hello.
Hello, what help that you need from our agency?
I am Thomas Hernandez. I would lie to change my reservation as I got hospitalised, can you please help me out?
Sure, I will help you in that one.
Thank you.
Please give me a moment.
Sure.
There is no reservation that has found on your name to modify it.
Ok no problem, thank you for your services.
It's my pleasure, have a nice day.