Hello. I am Shirley Baker.
Hello, how may I help you for the day?
Can you please change my existing reservation as my plan to visit my grand mother's home got postponed?
Sure, I am here to help you. Please wait for a while, I will check your previous reservation.
Ok, I will wait.
Thank you for your time, there is no active reservation found on your name.
It's ok, thank you for the information.
Thank you for reaching us.