Hi.
Hello, how can I amend you?
As my plan to go for shopping at The galleria got postponed due to bad weather conditions. Can you please cancel my reservation?
Sure, I am blissful to help you.
Thank you.
May I know your good name to check your reservation?
Ok, I am Katherine Martinez.
Please wait for a while.
Sure.
Thanks for being patience. I am here to inform you that, there is no reservation found on your name.
It's ok, no problem. Thank you for your kind information.
Thank you for approaching us.