Hello.
Hello.
I am Mary Allen.
How can I assist you today?
Due to an emergency, I am unable to travel to the trip which our friend's were planned, can you please change my recent booking?
Please give me a moment for checking the reservation.
Sure.
Thank you for waiting. There is no reservation found under your name.
I think my booking is not confirmed, so that's why it is not showing in your data base. Anyways, thank you for your search.
Welcome, have a great day.