Hello.
Hello, how may I help you?
Can you help me in changing my existing reservation? I have an health issues and I couldn't travel.
Sure, on whose name you have booked the ticket?
Please check with the name Donna Young.
Please be on hold, I will get back to you.
Ok.
There is no reservation found on your name in our records, Donna.
That's fine, my assistant might have changed without my consent. Anyways, thank you for the information.
Thank you so much for reaching us.