Hi.
Hello.
I am Sandra Baker.
How may I help you today Baker?
Actually, I got admitted in a hospital due to some health issues. So I prefer not to travel, could you help me in cancelling my reservation?
Please wait a moment, let me check cancellation of ticket in our database.
Sure, please check.
Sorry,  there are no reservations on your name.
Ok, no issues. Thank you for your information.
Thank you for reaching us.