Hello. Emily Martinez here.
Hello Emily, how may aid you?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, please give me a moment to check your ticket status.
Ok, take your time.
Sorry, no reservation is available by your name.
Oh! I think the ticket was cancelled by my mother. Anyway, thank you for the information.
Thank you for reaching us.