Hello.
Hello, how may I help you today?
Owing to an emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?
Sure, may I know your name please?
My name is Rebecca Johnson.
Ok, please wait for a moment.
Sure.
Thanks for waiting, no reservation found with your name to cancel.
Ok, no issues. Thanks for your service.
Thanks for opting us.