Hello.
Hello, how may I assist you at this moment?
I am Carol Jackson. Can you please help me in changing my recent reservation?
Sure, I am gleeful to assist you in flight ticket modification. Please give me a moment to search your previous booking in our back and I will get back to you.
Ok.
Thank you for waiting, I would like to inform you that there is no active reservation obtained based on my search in our portal to help in your ticket modification process.
Ok, fine thank you for checking.
You are most welcome and thank you for consulting our agency.