Hi.
Hello.
I am Kimberly Hall.
Hall, how may I help you?
As I have fallen sick, due to bad weather I would like to cancel my recent reservation.
Sure Hall, I will help you with that. Let me check your reservation status in our database.
Ok.
Hall, sorry for inconvenience no reservation is found on your name in our database.
That's ok, thank you for your help.
You are welcome, thank you Hall for approaching us.