Hello.
Hello, how can I serve you today?
Can you please be my helping hand in changing  reservation as the baby shower program which I planned to attend got postponed?
May I know your good name?
Ok, I am Sarah Allen.
Sure, I will help you. Please wait for a while.
Sure.
Thanks for waiting, there is no reservation found on your name.
It's ok, no issues. Thank you for your kind information.
Thank you.