Hello.
Hello. How can I assist you?
I want to cancel my reservation, due to some problems I am unable to travel those dates so can you please cancel my reservation?
Yes, I am gleeful to help you.
Thanks.
May I know you name please?
Sure, my name is Timothy Lopez.
Please give me a moment to check you previous booking.
Ok.
Thank you for waiting, I unable to proceed to you ticket cancellation that there is no ticket found on the name which you have provided.
Oh! May be I am not booked my ticket properly at that time. Thank you for your information.
Most welcome.