Hello.
Hello, how may I assist you today?
I am Helen Smith, I want to cancel my flight ticket has my plan to visit my parents is cancelled. Can you help me with that?
Sure, could you please hold a moment, let me check your recent reservation?
Sure.
Thanks for your valuable time, sorry, unfortunately no reservation found with your name.
Ok, thanks for the information.
Thank you for picking us, have a great day ahead.