Hello.
Hello. How can I aid you today?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
Thank you.My name is Ruth Harris.
I found a reservation on your name, shall I proceed to cancel?
Ok, proceed to cancel my reservation.
Your ticket has been cancelled.
Thank you.
Welcome, thank you for choosing us. Have a great day.