Hello.
Hello, how may I help you today?
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I will help you with that. May I know your good name?
Thank you, my name is Mary Adams.
Please wait for a while and let me search your reservation.
Ok.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Not an issue, thank you for the information.
Thank you for visiting us, we hope see you again.