TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. How can I assist you today? 
 customer: I booked a flight ticket in your agency for my holiday trip to Houston but now I want a change in the travel dates. So can you go ahead and change my flight ticket? 
 agent: Sure, may I know your name to check for the previous reservation? 
 customer: I am Timothy Mitchell. 
 agent: Please allow me a moment. 
 customer: Sure. 
 agent: Timothy Mitchell, there is no reservation found under your name. 
 customer: Ok, not a problem. Thanks for your information. 
 agent: Thank you for contacting us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. Sharon Brown here...... 
 agent: Hello, do you need any help from us? 
 customer: Please help me out in booking the ticket from IAD to PHL. 
 agent: Sure, could you please share your departure and arrival day? 
 customer: My trip dates will be May 16 to May 18. 
 agent: The economy class with flight number 1018 of Frontier airline is available having fare as 100 and connection as 0, is it ok for you? 
 customer: Can you please tell me return time? 
 agent: Ok, the return time is in morning. 
 customer: Please proceed. 
 agent: Ok, your reservation is confirmed. 
 customer: Thank you. 
 agent: You are welcome, have a great day.

SOLUTION: book

PROBLEM: customer: Hi. Mark White here. 
 agent: Hello, how may I assist you? 
 customer: Can you change my flight ticket reservation? 
 agent: Sure, please help me with your name? 
 customer: I am Mark White. 
 agent:  please wait for a while. 
 customer: Ok. 
 agent: Sorry, there is no reservation found on your name. 
 customer: Not a problem. Thank you. 
 agent: Thank you for reaching us.

SOLUTION:
no_reservation