Hello, I am James Scott.
Hello, how can I assist you?
I want to cancel my trip due to an cancelling my trip due to an emergency. Can you aid me in cancelling my ticket?
Sure, I am here to help you.
Than you.
Hold on for a moment. Let me check.
Take your time.
Sorry James Scott, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.