Hello.
Hello. How may I assist you?
I would like to amend my reservation, can you help me in that?
Sure, I am here to help you out.
Thank you.
May I know your name please?
Myself Jason Collins.
Wait a moment please.
Sure, I will wait for your response.
Jason Collins, we regret to inform you that there is no reservation found on your name in our records.
That's ok, no problem. Thank you for the information.
Thank you for choosing us.