Hello.
Hello, how may I assist you today?
I would like to change my reservation as my Basket ball match got postponed due to bad weather conditions. Could you please aid me to change my reservation?
Sure, we are here to help you.
Ok.
Can I have your name to proceed?
Sure, I am Brenda Brown from New York.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry, no reservation found with provided name.
No problem, thanks for your service.
Thank you for availing us.