Hello.
Hello, how can I assist you today?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, Let me know your name to check your reservation?
I am Jeffrey Thompson.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you for checking.
Thank you for choosing us.