Hi.
Hello, how may I assist you?
I am Karen Baker.
Ok, Karen hope you are doing well.
I am very interested to watch a cricket match, but due to whether condition match got cancelled. Can you help me to cancel my reservation?
Ok, I can help you in cancelling you your ticket.Please for a moment I'll check and let you know whether there is a reservation or not.
Sure, take your time.
Ok, thank you for waiting Karen.
Welcome.
Sorry, no reservation found on your name in my database.
That's fine. Thank you for your help and support.
Most welcome.