Hi.
Hello, may I know your name please?
Sure, my name is Carol Allen.
How can I be of your help?
I just want to cancel my reservation due to extension of my holidays. Can you be my help?
Sure, I am blissful to help you. Please wait for a second.
Thank you. Sure.
Sorry, we did not find any reservation in your name to cancel your reservation.
Ok, not an issue. Anyhow, thanks for the information.
Thanks for opting us, have a nice day. Hope to serve you again.