Hello.
Hello, how can I provide assistance to you?
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
Sure, we are glad to help you with cancellation.
Thank you.
May I know your name for further process?
Check the reservation on the name Katherine Collins.
Ok, please wait for a couple of minutes.
Sure.
Thanks for waiting, there was no reservation found on your specified name to cancel it.
Ok no problem, thank you for your services.
Thank you for choosing our service.