Hello.
Hello, how may I support you today?
Due to personal issues, I would like to cancel my recent reservation. Please help me out.
For cancelling we need your name, please provide it.
Sure, myself Susan Nelson.
Ok, please wait for a while.
Sure, take your time.
Sorry to say that, there is no active reservation found on your name.
Ok, no problem. Thank you for your information.
Thanks for reaching us.