Hello.
Hello. How can I assist you today?
I need to cancel my existing reservation, which is done recently. Can you please help me out?
Ok, please can I know your name to proceed?
Thank you for considering my request. My name is Shirley Edwards.
Ok, please wait a moment I will check for the reservation.
Sure, I will wait.
Ok, I had found your reservation and it is been cancelled. Thank you for choosing our agency.