Hi.
Hello. How may I help you?
I'm Paul Martinez.  I want to book a ticket from DTW to MSP to attend a workshop, can you help me?
Can I have your travelling dates?
Ok, my preferable dates of journey are 11/28 and 11/30.
Sorry, there is no flight for you on your route.
Ok, no problem. Thank you so much.
Ok, thanks for contacting us.