Hello.
Hello, how may I be of your helping hand?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure,  may I know your good name please?
My name is Edward Gonzalez.
Wait a while, kindly.
Sure, take your time.
Sorry, there is no reservation found for the user name in our back end to cancel it.
That's ok, thank you for your information.
Thank you for reaching us.