Hi.
Hello, how may I oblige you today?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, can you help me with that?
Sure, may I know your name to check the reservation?
My name is Raymond Lee.
Ok, please wait for a minute.
Ok.
Sorry, there is no reservation found on your name.
No issue, thank you for the information.
Thank you for contacting us.