Hello.
Hello, do you need any help from us?
I want to change my existing reservation due to postpone of my exams. Can you help me in that?
Sure, could I have your name please?
Myself Larry Taylor.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes.
Ok, not an issue. Thank you for your information.
You are welcome, have a great day.