In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello. 
 customer: Edward Young here. 
 agent: How may I assist you today? 
 customer: I would like to visit New York to meet my old friend there, so can you please help me out with booking of a flight ticket? 
 agent: Sure, when would you like to fly? 
 customer: I would like to fly on 08/13 and please book a return ticket on 08/15. 
 agent: Ok, please provide your airport codes that you want to travel. 
 customer: Sure, I want to travel from AUS to JFK. 
 agent: Please give me a moment. 
 customer: Sure, take your time to check. Please ensure that flight should be with single connection. 
 agent: Thank you for waiting. 
 customer: No problem. 
 agent: There is no flights found as per your requested details. 
 customer: Oh! so sad to hear. Anyway, thank you for the information. 
 agent: Welcome, have a great day.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I am planning to attend a Snooker's competition in New York JFK from IAH. Can you find a flight ticket for me? 
 agent: Sure, I am glad to help you in booking. Can you please share your travel dates? 
 customer: Thank you. My planned trip dates are on May 05 and return on May 07. 
 agent: Ok, may I know your name? 
 customer: Ok, my name is Nancy Allen. 
 agent: Do you have any specification? 
 customer: Ok, I want a business class flight. 
 agent: Sorry, no flights are available on your preferable travel dates. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for reaching us, have a nice day.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I have planned to book a flight on June 14th, so please help me in booking a flight. 
 agent: Sure, may I know your airport codes please? 
 customer: My airport codes are LAS - BOS. 
 agent: Your return journey date please? 
 customer: I intend to return on 16th June. 
 agent: Do you have any specifications? 
 customer: I would like to depart in morning time. 
 agent: Any thing else? 
 customer: I prefer an economy class. 
 agent: May I know your name please? 
 customer: Sure, my name is Daniel Moore. 
 agent: I am sorry no flights found your route. 
 customer: No worries, thank you. 
 agent: Thank you for choosing us.
[A]:
no_flight