Hello.
Hello. How can I assist you today?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, may I know your name to check for the previous reservation?
My name is Ruth Taylor.
Please allow me a moment.
Sure, take your time.
There is no reservation found under your name.
That's ok, thank you for your information.
You are welcome. Thank you for contacting us.