Hi.
Hello, how can I help you today?
I want to cancel my reservation because my childhood friend met with an accident.
Sure, let me know your name please for checking your reservation status.
Sure, my name is Jerry Wright.
Jerry, please be on hold. Let me check. Sorry Jerry, I have not found any reservation by your name in our database.
Ok, no problem. Thank you for your help.
Thank you very much for contacting us and have a nice day.