Hello.
Hello.
I am Barbara Hill.
What help that you need form our agency?
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
Sure, I am glad to help you in ticket modification process.
Ok.
Give me a moment please.
Ok, take your own time.
Thank you for waiting, I have checked in our booking list and I am unable to find your name in our previous list to help you out.
That's ok. Anyways, thank you for your help.
You are most welcome and have a nice day.