Hello.
Hello, may I know your name please?
My name is Stephanie Carter.
Yes Stephanie, how can I help you for today?
I want to cancel my reservation due to emergency, can you help me?
Sure Stephanie, please wait for a moment.
OK.
Sorry, I did not found any reservation on your name.
OK, thank you for checking.
Do you want any more information please?
No.
OK, thank you and have a nice day.