Hi, I am Virginia Harris.
Hello, how may I serve you today?
Owing to an emergency, my planned trip to sky diving with friends got postponed. So I want you to change my existing reservation.
Sure, I will help you with that. Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, not an issue. Thank you for your assistance.
Thank you for reaching us, we hope see you again.