Hello.
Hello. How can I assist you?
Due to an emergency, I have to cancel my previous flight ticket booking. Can you please help me?
Ok, I am here to help you.
Thank you.
Please wait for a while.
Sure.
May I know your name?
My name is Steven Lee.
Sorry, there is no active reservation found on your name to cancel.
No issues with that one, thank you for your quick response and checking my reservation.
Thank you for connecting with us.