Hello.
Hello, how may I help you today?
Can you help me to change the reservation I had done recently?
Sure, we are perky to help you. May I know your good name to proceed further?
Ok, please check for the name Thomas Lopez.
Please be on hold.
Ok, I will wait.
There is no reservation found on your name in our database to change it.
Ok, that is not a problem. Thank you for assisting me.
Thank you.