Hello.
Hello, how may I assist you now?
I want to change my existing reservation. Can you please help me in that?
Yes, may I know your good name?
Paul Moore here.
Please allow me to check with your previous booking.
Ok.
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
Ok, no problem. Thank you.
Thank you for choosing us.