Hello.
Hello, how can I help you today?
Due to an emergency I want to cancel my recent reservation. Can you please help me with it?
Sure, I am here to help you. To proceed with the cancellation process, may I know your good name please?
Rachel King is my name.
Please wait for a while, I will database and revert you.
Ok.
Thanks for waiting, unfortunately there is no reservation found on your name.
Thank you.
Thank you for choosing us, have a good day.