Hello.
Hello, how may I aid you?
My name is John Miller. Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, please wait a moment I will check your details and proceed further.
Sure, I will wait for your response.
Sorry to say, there is no reservation on your name in my database.
That's ok, thank you for checking.
Thank you for reaching us, have a nice day.