Hello, I am Nancy Davis from San Francisco.
Hello. How can I aid you?
I would like to celebrate my birthday with my family on 07/20, will you aid me to book a flight on 07/19 and return flight on 07/21?
Sure, could you provide me your travel points?
Ok, my source point is SFO to reach Charlotte, CLT.
 Do you have any preference?
Yes, I need a connecting flight.
 We found a connecting flight Hawaiian with flight number 1023 and fare is 200.
Ok, please proceed.
 Your booking is confirmed.
Thank you.
Thank you for availing us.