Hello.
Hello, how can I help you today?
Owing to an emergency I want to change my existing reservation, can you help me with that?
Sure, please let me know your name to find your current reservation.
Myself Eric Thomas.
Can you please stay connected for a while?
Sure.
I am sorry to inform you that we didn't find any reservation on your name.
No problem, thank you for your information.
Thank you.