TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I aid you today from my end? 
 customer: My name is Brandon Moore. I would like to book a ticket from HOU to LAX. 
 agent: Sure, I am here to help you out. Please provide me your trip dates. 
 customer: My travel dates are Aug 08 and Aug 10. 
 agent: Do you have any requirement? 
 customer: I would like to travel by single connection flight and depart time should be in the evening. 
 agent: Sorry Brandon Moore, there is no flight to reserve a seat for you. 
 customer: No problem, thank you for the information. 
 agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello. How may I guide you today? 
 customer: I want to change my existing reservation. Can you help me for that one? 
 agent: Sure, I will help you with that. Can I know your name to check your previous reservation? 
 customer: Sure, Kevin Allen here. 
 agent: Please be on hold to check. 
 customer: Sure. 
 agent: We regret to inform you that, there is no reservation found on your name in our reservation list. 
 customer: No issues, thank you for the information. 
 agent: Thank you for approaching us, have a great day.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, good morning. 
 customer: Very Good Morning. 
 agent: What kind of assistance are you looking from our end? 
 customer: I would like to cancel my reservation due to some issues, as I am in hurry. Could you please assist me in cancelling my reservation which I had done my booking in the last week? 
 agent: Sure, I am here to help you with the process.Firstly, can I know your name for initiating the process. 
 customer: Thank you and my name is Amanda Lee. 
 agent: Ok Amanda, do you remember your booking ID which is sent to you to your registered mobile number. 
 customer: Sorry, my mobile is not with me right now. 
 agent: Ok, no problem. Can you let me know on which date you booked your reservation? 
 customer: Yes, I was little confused about the date on which I made my booking. Can you please check the reservation with my name on 03/04 and 03/05. 
 agent: No problem, I will check on both the dates for any existing reservation with your name. 
 customer: Thank you. 
 agent: I am sorry Amanda, there are no active reservations with your name in our database. 
 customer: It's ok, thank you for your valuable time and I really appreciate your patience. 
 agent: Thank you, have a great day ahead. 
 customer: Thank you.

SOLUTION:
no_reservation