Hi.
Hello, how can I aid you today?
I have booked a ticket to go for round trip with my friends. But due to heavy storm at my location, I want you to help me in changing my reservation.
Sure, can I know your name please?
My name is Steven Nelson.
Sorry Nelson, we cannot found any reservation done with your name.
That's ok, no issues. May be my friend has already changed my reservation to some other dates.
Ok, thank you for approaching us.