Hi, Jonathan Carter here.
Hello, Jonathan. How can I assist you today?
Due to heavy snowfall in our region, so I would like to cancel my reservation. Can you help me?
Sure, I can help you with that.
Ok.
Please allow me a moment while I check for the previous reservation.
Ok.
I appreciate your patience. Jonathan, there is no reservation found under your name.
It's ok, no problem. Thank you for helping me.
You are welcome. Thank you for contacting us.