Hi.
Hello. How can I help you at this moment?
I would like to cancel my flight reservation as I am unwell, could you please help me?
Sure, I will help you with that. May I know your name for further process?
Thank you so much. My name is Sharon Green.
Ok, please hold on a moment.
Sure.
There is no previous reservation available under your name.
Not an issue. Thank you for checking.
Thank you for reaching us.