Hello.
 Hello, how can I assist you today?
I would like to cancel my recent reservation due to cancel of my exams. Could you please help me?
Ok, please wait. Could you please provide your name to check your previous reservation status?
Sure, I am Kenneth Gonzalez.
We hardly tried to find your reservation but, no reservation has been found with your name.
No worries, thank you for the information.
Thank you.