Hello.
Hello, how can I aid you for today?
Due to an emergency, I just want to cancel my recent reservation. Can you please help me?
I am here to help you about that. Can you please provide your name for checking the reservation status?
Sure, please check my reservation on the name of Amanda Edwards.
Be on hold for a while to check the reservation status under your name in our booking list please.
Sure.
I apologise to say this Amanda Edwards, there is no active reservation under your name in our booking list to cancel your reservation.
OK, thanks for your help.
You are welcome, thank you for reaching us.