Hello.
Hello. How can I help you at this moment?
I am Deborah Harris.
Nice to meet you Deborah Harris.
Unfortunately my exams was cancelled, can you please help me to cancel my reservation?
Sure, please wait for a minute to check the reservation details.
Ok, I will wait.
Deborah Harris happy to tell you, your reservation has been found with your name and it has been cancelled.
Thank you.
My pleasure.