Hello, I am Melissa Harris.
Hello, how can I help you today?
I have a plan to enjoy my holiday trip in New York, but it was cancelled. Can you please change my reservation?
Sure, I am here to help you.
Thank you.
Please give me a minute.
Sure.
Thank you for your patience, we are sorry to say that there was no reservation found on your name to change it.
Thant's Ok, no problem. Thanks for your quick response.
Thank you for choosing us.