Hello.
Hello, how can I assist you?
I have planned to go for Austin but I did not interested in completing my trip, can you please cancel my existing reservation?
Sure, may I know your name?
I  have reserved my ticket in the name of Gary White.
Ok, please wait a moment.
Ok, sure.
Sorry, there is no reservation found on your name.
Ok, fine not an issue. Thank you for your help.
Thank you for choosing us.