Hello.
Hello, how may I assist you?
Due to some personal issues, I would like to postpone my trip. Can you help me in changing my existing reservation?
Sure, please wait for a moment.
Ok, take your time.
May I know your good name please?
My name is Brian Martinez.
Sorry, there is no reservation found on your name in our database to change.
It's ok, no issues. Thank you for the information.
You are welcome.