In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello. 
 customer: I am Karen Perez. 
 agent:  How can I aid you? 
 customer: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me? 
 agent: OK, please wait I will revert you in a moment. 
 customer: Ok. 
 agent:  Sorry, no reservation was found on your name. 
 customer: That's Fine. Thank you. 
 agent:  Thank you for availing us.
cancel