Hello.
Hello, how may I assist you?
Myself Dennis Wilson.
Dennis, what can I do for you?
I want to cancel my reservation because my friend is in hospital I need to look after him. Can you please help me?
Sure, hold on for a moment. Let me check in our data base.
Ok.
Sorry Dennis, there are no flights reserved on your name.
It's ok, thank you.
Thank you for choosing us. Have a good day.