Hi.
Hello, how can I help you today?
Can you help me in cancelling my recent reservation, as my trip is postponed?
Sure, Let me know your name to check your reservation?
Check under the name Anna Young.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you.
Thank you for choosing us.