Hi.
Hello, how may I serve you at this moment?
Owing to an emergency, I want to cancel my recent reservation. Can you help me in that?
Sure, we are here to help you.
Thank you.
May I know your name please?
Sharon Wright.
Ok, please be on hold.
Ok.
Sorry, we could not find any reservation on your name.
Ok, no problem. Thank you.
Thank you for approaching us.