Hello.
Hello. How may I address you today?
I want to book a ticket to go for Charlotte Seaway tour but due to some visa problem, it got postponed. So, I want to change my existing reservation. Will you be my helping hand in this?
Sure, I'll help you.
Ok.
To change an existing reservation I need to know your name, can you provide it?
I am Carolyn Anderson.
Please hold on I will check the reservation list.
Sure.
Thanks for waiting, We did not found any reservation with your name.
Not an issue, I will go for another option.
Thanks for reaching us, have a nice day.