Hello, I am Mark Lee.
Hello, how can I assist you for the day?
I want to postpone my trip due to an emergency. Can you help me to do some modifications in my existing reservation?
Sure, I am here to help you.
Thank you.
Please wait for a moment.
Take your time.
Sorry, we found no reservation on your given name.
No issues. Thank you for checking.
Thank you for reaching us.