Hello, I am Joshua Wilson.
Hello, how may I assist you?
Owing to an emergency, I want to do some changes in my existing reservation. Can you please help me?
Sure, hold on for a moment. Let me check.
Take your time.
Sorry Wilson, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us.
You are welcome.
Have a great day.