Hi.
Hello. May I know, How can I support you today?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
On which name do I need check your reservation status?
I am Frank Thompson.
Ok, please wait for a while.
Sure.
Sorry Frank Thompson, there is no active reservation on your name to cancel it.
Ok, no issues.
Thanks for choosing us.