Hello.
Hello, how may I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I will help you with the flight ticket cancellation. May I know your name please?
I am Kimberly Evans.
Thanks for waiting. But I am sorry to say that there is no reservation on your name.
That's ok, no issues. Thank you for the information.
Thank you.