Hello, Kathleen Jones here.
Hello, how can I assist you?
I am planning to visit Minneapolis, can you please book me a ticket from JFK to MSP?
Sure, may I know your travel dates please?
My preferable journey dates are from 08/19 to 08/21.
Please be on hold.
Sure.
There are no flights available for you on your given dates.
Ok, not an issue. May be something went wrong while booking the ticket.
Thank you for choosing us.