Hello.
Hello. How can I help you?
Due to heavy rains in my location I want change my reservation, can you help me?
May I know your name?
I am Shirley Evans.
Sad to inform you, no reservation was found under your name Evans.
No problem. Thank you for checking.
Shirley Evans, can I help you with any other information.
No, thanks.
Thank you for reaching us. Have a nice day.