Hi.
Hello, how can I serve you today?
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
Sure, please wait for a moment.
Ok.
May I know your good name?
I am  Raymond Davis.
Sorry to say that, no reservation was found with your good name.
No worries, thank you for your information.
Thank you for reaching us.