Hello, I am Margaret Wright.
Hello, how may I aid you?
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
Sure, I am here to help you. Hold on for a moment.
Sure.
Let me check in our previous database. Sorry Wright, there are no flight tickets reserved under your name.
Ok, no problem. Thanks for your service.
Thank you for choosing us. Have a good day.