Hello, I am Nancy Campbell.
Hello Nancy. Nice to meet you. In which way I can help you today?
As my conference at Seattle was postponed. Can you please hep me with changing my existing reservation?
Sure, I will help you with that. Please give me a moment to check whether the reservation existing or not.
Sure.
Thank you for waiting. Sorry Nancy, I did not came across your name in the reservation list to change it.
No problem, Thank you for the information.
Most welcome. Thank you for choosing us. Have a good day.