Hello.
Hello. How can I aid you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, may I know the name to check for the status?
My name is Rebecca Wilson.
Please be on hold, I will get back to you in a minute.
Sure, I will wait for your information.
Thank you for waiting. Here, there is no active reservation has been found under your name in our database to amend it.
That's ok, thank you for checking.
Thank you for reaching us.