Hello.
Hello, how may I help you?
I want to change my reservation due to some work at Office, so please help me in changing.
Sure, I will help you.
Thank you.
Please wait for a while.
Sure, please check the reservation on the name of Samuel Phillips.
Can I know your name?
I have mentioned above.
Ok Samuel, there is no active reservation found with your name.
No issues, thank you.
Most welcome.