Hello.
Hello, how can I help you?
I need to change my existing reservation due to postpone of my event. Can you please help me?
Sure, I can help you with that. May I know your good name please?
Sure, I am Virginia Walker.
Ok, please wait for a while.
Sure.
Virginia Walker, there is no active reservation found under your name to do modifications in that.
No worries, thank you for the information.
Thank you for choosing us, have a nice day.