Hi.
Hello.
I am Kimberly Brown.
How may I help you?
I have booked a flight ticket earlier for a direct flight unknowingly, now I want to change it for connecting flight. Can you help me with that?
Yes, I will help you with that. Please wait a moment. Sorry for the inconvenience, there is no reservation found under your name.
Ok, not an issue. Thanks for the response.
Welcome, have a great day.