Hello.
Hello, how may I aid you?
My name is Samuel Carter. I want to cancel my existing reservation as I am sick and cannot go to the trip. Can you please help?
Sure, I will help you.
Thank you.
Please wait for a minute, I will revert to you with current status.
Sure.
There is no active reservation available on your name.
No problem, thank you for the information.
Thanks for reaching us.