Hello.
Hello. How may I help you?
I want to change my existing reservation, as my exams have postponed suddenly. Can you please help me with this?
Sure, may I know your name to check your ticket status in our website?
I am Christine Turner.
Please wait for a moment.
Sure.
Sorry, no reservation found by your name.
Ok, no problem. Thank you for your information.
Thank you for reaching us.