Hi.
Hello, how can I assist you?
I want to cancel my reservation, can you please help me with this?
Sure, I can help you with that. May I know your good name please?
I am Matthew Garcia.
Ok, please wait while I'll check your reservation status.
Sure, I will wait.
Matthew Garcia, there is no active reservation found under your name to do cancellation.
It's ok, thank you.
Thank you for choosing us, have a nice day.