Hello,. I am Jacob Green.
Hello, how may I help you today?
I want to change my reservation, due to postpone of my trip with friends. Can you please help me with that?
Sure, I will help you with that. Please wait for a minute.
Thank you. Sure.
Thank you for waiting.
Ok.
Sorry to say this, there is no reservation found on your name.
Ok, no issue. Thank you for your information.
Thank you for choosing us, have a good day.