Hello.
Hello. How can I help you today?
My name is Micheal Roberts, can you help me to change my reservation I had done for my weekend trip?
Sure, I am here to help you with this.
Ok, thank you for understanding my concern and helping me out.
Please hold for a moment, let me check your previous reservation status.
Sure, please take your own time.
Thank you for waiting.
Ok.
Sorry to tell you that, there is no active reservation found with your name in our reservation list to change it.
That is ok, may be my friend had changed the reservation and forgot to inform me. Anyways thank you for the information.
You are most welcome, thank you for approaching us.Have a great day.