Hello.
Hello, how may I aid you?
Due to sudden work, I want to change my reservation. Can you please help me with it?
Sure, we are here to help you.
Thank you.
May I know your name please?
Pamela Thomas here.
Please wait for a while.
Ok.
Sorry to inform you that there is no active reservation on your name.
Ok, not an issue,. Thank you.
Thanks for reaching us, have a nice day.