Hello.
Hello.
Can you help me to cancel the reservation which I had done recently?
How may I help you at this minute? Sure, I am here to help you with that.
Thank you, please check on the name John Smith.
Can I know your name?
I had mentioned above.
Please wait for a minute. Sorry to say that, there is no reservation found on your name in our database.
That is not a problem, may  be my brother had cancelled for me.
Thank you for reaching us.