Hi.
Hello, how may I help you?
I need to cancel recent reservation due to an emergency, can you please help me out?
Sure, I am here to help you for this. May I know your name please?
Sure, my name is Karen Perez here.
Just a moment, let me check your reservation status in our records.
Sure, I will wait.
Sorry for inconvenience, no reservation is found under your name.
Ok, not an issue.
Thank you very much for contacting our agency.
Thank you for your information.
You are welcome.