Hi.
Hello. How can I help you now?
Actually, I want to cancel my reservation due to heavy floods, can you please help me in this intent?
Sure, I will help you with that intent. May I know your name please?
Thank you. Sure, my name is Jessica Brown.
Sorry Jessica, there is no reservation found on your name.
That's ok, anyways, thank you for your service.
Thank you for approaching us, have a nice day.