Hi, James White here.
Hello, how can I help you?
I am not happy with this place so I need to travel from Washington, DC - IAD on 09/21 to Phoenix, AZ - PHX on 09/23. Can you please help me with this?
Sure, we are happy to help you in booking. Please  wait for a moment I will let you the availability.
OK, I will wait.
Thank you for waiting. We found a flight matching your scheduled dates. flight number:1020, Airline: AA. Price:200 with a single connection.
OK, Thanks for your information.
Can I proceed with the booking?
Sure, you can proceed.
Your booking is confirmed.
Thanks for your assistance.
Thank you for availing us, have a good day.