Hi.
Hello, how may I help you?
I need to amend an existing reservation, can you please help me?
Sure, I am here to help you for this. May I know your name please?
Sure, my name is Brenda Scott here.
Please wait for a while.
Sure, I will wait.
Sorry for inconvenience, no reservation is found under your name.
Ok, not an issue.Thank you for your information.
Thank you very much for approaching our agency.