Hello.
Hello, how can I help you?
I am Kathleen Jones. I want to cancel my recent reservation. Could you help me with that?
Sure, I am here to aid you.
Thank you.
Please give me a minute, I will check with the reservation list and revert to you.
OK.
Thank you for being patient. We regret that no reservation exist for Kathleen Jones.
That's ok, no problem. Thank you.
Thank you for choosing our agency.