Hello.
Hello, how may I aid you today?
I am planning to change an exiting reservation, due to some urgent work. Can you please help me out?
Sure, may I know your name?
My name is Sandra Garcia.
Ok, please wait for a minute.
Sure, I will wait for your reply.
Sorry, we couldn't find a reservation on your name in the database.
That's fine, thank you for your service.
Thank you for approaching us.