Hello.
Hello, how can I assist you now?
Due to bad weather, I want to change my existing reservation. Can you help me?
Sure, I will help you. May I know your name to check the reservation list?
Patricia Young here.
Please wait for while.
Ok.
thanks for your precious time. Sorry to inform you that there was no reservation found on your name.
No problem, Thank you.
Thank you for choosing us.