Hello.
Hello, how may I oblige you today?
Due to bad weather, my meeting has been cancelled. Can you please help me to cancel my reservation.
Sure, we are gleeful to help you for cancellation. To proceed further, may I know your good name please?
My name is Dorothy Taylor.
Please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not a problem. Thank you for your information.
Thank you for choosing us, Have a great day!.