Hello.
Hello. How may I aid you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I will help you with your request.
Thank you.
Can I know your name to check your previous reservation?
Sure, my name is Richard Davis.
Please be on hold to check.
Ok.
Sorry Richard Davis, I got a result by filling our reservation cancelling panel with your name in our portal that is " No reservation Found for this user".
Oh! It's ok, no problem. Thank you for your information.
Thank you for reaching us, have a great day.