In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. I am Susan Jackson. 
 agent: Hello, how can I provide assistance for you? 
 customer: As I am racer, I want to attend for horse racing festival which is going to held at San Francisco, SFO. 
 agent: Ok. 
 customer: Can you please book a ticket from New York, LGA? 
 agent: Sure, I am perky to help you. 
 customer: Thank you. 
 agent: Let me know, when you are planning to depart? 
 customer: I want to start my journey on 10/16. 
 agent: Do you need a lay by in between your journey? 
 customer: I need a connecting flight. 
 agent: Kindly, share your return date of journey to proceed further. 
 customer: I will return back on 10/18. 
 agent: Thank you for sharing your details. Please, wait for a while. 
 customer: Sure. 
 agent: Thank you for being patience, there is a flight available in Southwest airline, flight number 1001 having fare 200 and a lay by. 
 customer: You can proceed. 
 agent: Your reservation has been processed. 
 customer: Thank you. 
 agent: Thank you for availing us.
[A]: book


[Q]: customer: Hello. 
 agent: Hello, how may I oblige you today? 
 customer: My name is Helen Young, I want to book a flight from TX-HOU to Denver, CO-DEN to meet my sister. Can you book a connecting flight for me? 
 agent: When you are willing to travel? 
 customer: I will fly on 11/30 and return on 12/02. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: We found 1002 Southwest airlines with single connection with price 100. 
 customer: Please proceed with booking. 
 agent: Your, booking has been confirmed. 
 customer: Thank you for helping me with booking. 
 agent: Thank you for reaching us.
[A]: book


[Q]: customer: Hello. 
 agent: Hello, how may I assist you at this moment? 
 customer: I am Patricia Rodriguez. Can you help me to book a flight ticket from DEN to LGA? 
 agent: Sure, may I know your planned travelling dates? 
 customer: My travelling dates are 05 and 17 of July. 
 agent: Do you need a connection in between your journey? 
 customer: I need a connecting flight. 
 agent: Unfortunately, there are no flights found according to your requirement. 
 customer: It's ok, thank you for giving information. 
 agent: Thank you, for reaching us.
[A]:
no_flight