Hi.
Hello, how can I help you?
I want to cancel my recent reservation due to an emergency, can you please help me?
Yes, I am here to help you. May I know your name please?
Sure, my name is Nancy King here.
Ok, please stand by.
Sure, I will wait.
Thank you for waiting, sorry no reservation found on your name.
Ok, not an issue.Thank you for your information.
Thank you for reaching us, have a nice day.