Hello, I am Kimberly White.
Hello, how can I aid you today?
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
Sure, I am here to help you. Hold on for a moment.
Take yur time.
Sorry Kimberly White, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.