Hello.
Hello, how can I provide assistance to you?
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, may I know your good name?
Sharon Taylor here.
Please wait for a minute, I will check with the reservation and revert to you.
Sure.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Thank you.
Thank you for reaching us.