Hi.
Hello. How can I assist you?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
I am here to help you, can you please let me know your name?
Sure, my name is Joseph Brown.
Brown, I will check your reservation status and get back to you.
Ok.
Brown, I have not found any reservation by your name in our database.
That's ok, thank you.
Thank you for contacting us and have a nice day.