Hello.
Hello. How may I assist you at this moment?
Can you please cancel my flight ticket?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
Sure, I am Barbara Campbell.
Please be on hold to check.
Ok.
We regret that, there is no reservation with your name in our records.
Oh! It's ok no problem.
Thank you for reaching us, have a great day.