Hello. I am Kathleen Johnson.
Hello, how can I assist you?
Due to heavy rain my cricket match got postponed, so I need to change my existing reservation. Will you please help me in doing that?
Sure, I am here to help you. Please wait.
Thank you. Sure.
Thank  you for waiting, sorry we didn't find any reservation on your name.
No worries, thank you for your information.
Thank you for choosing us, have a nice day.