Hi.
Hello, how can I help you today?
I need to change my existing reservation due to cyclone and heavy thunderstorm at my destination. Please, help me.
Sure, I will help you. I need your name to check the reservation, may I know your good name?
My name is Betty Thomas.
Please wait for a moment.
Ok.
Thanks for waiting, sorry to inform that there is no any reservation found on your name.
No issue. Thanks for the information.
Thank you, have a nice day.