Hello, I am Carolyn Turner.
Hello, how can I amend you?
 Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
Sure. Please, wait for a while.
ok.
Thank you for being patience, there is no reservation found on your name.
No problem, thank you for the information.
Thank you for choosing us.