Hi.
Hello, how can I guide you for today?
Can you please help me in changing my existing reservation?
May I know your name, please?
I have reserved my flight ticket with name Scott Perez.
Please give me a minute, I will find your existing reservation.
Ok.
Sorry, there is no reservation found under your name.
Ok, fine thank you for your help.
Thank you for contacting us, have a nice day.