TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I want to book a flight ticket from LAX to DTW, can you please help me? 
 agent: Sure, please share your itinerary dates. 
 customer: My trip dates are 02/28 and 03/01. 
 agent: Please hold on for a while. 
 customer: Ok, please make sure that the connection limit is 1. 
 agent: May I know your name? 
 customer: Yes, my name is Deborah Young. 
 agent: Sorry Young, no flight is available on your route. 
 customer: It's ok, thank you for searching. 
 agent: Thank you for contacting us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello,. How can I amend you today? 
 customer: I am Jason Young. I want to book a ticket to meet my old friends, can you please help me that? 
 agent: Sure, we are here to aid you. 
 customer: Thank you. 
 agent: Where you want to go? 
 customer: I want to go from Charlotte, CLT to New York, JFK. 
 agent: Kindly assign your preferred dates of travelling? 
 customer: I would like to leave between 05/24 and 05/26. 
 agent: Thanks for your details. Based on your request we found a plane 1002 of Southwest airline with a connecting flight. Shall I proceed? 
 customer: Yes, please book this ticket. 
 agent: Reservation is done. 
 customer: Thank you so much. 
 agent: Thank you for availing us.

SOLUTION: book

PROBLEM: customer: Hello. I am Dennis Anderson. 
 agent: Hello, how may I aid you today from my end? 
 customer: I want to change my reservation, due to some health issue. Can you please help me out? 
 agent: Sure, I am here to help you out. Please allow me a moment. 
 customer: Ok, I will wait for your information. 
 agent: Sorry Dennis Anderson, there is no reservation on your name in our database. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us.

SOLUTION:
no_reservation