Hello.
Hello, how can I guide you for today?
My name is Edward Phillips. Due to some personal issues, I would like to postpone my journey. Can you please change my reservation?
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
It's ok, no issues. Thank you for the information.
Thank you for contacting us, have a nice day.