Hello,.
Hello,. Please let me know, What kind of service are you looking for?
Owing to an emergency I had to request for this cancel reservation.
 Sure, I can help you in that. Could you let me know your name. So that, I can check your reservation status?
My name is Debra Wilson.
 Ok, Please wait for a moment.
Sure.
Thanks for your time, there is no active reservation found on your name to cancel it.
Thank you.
 Thanks for approaching us, regarding your cancellation process.