Hi.
Hello, how can I help you today?
I need your help in cancelling my reservation as my exams got cancelled due to sudden death of my college head. Can you help me with that?
Sure, can I have your name please?
Sure, my name is George Miller.
Ok, please wait for a while.
Sure, I will wait for you response.
Thanks for waiting, there is no active reservation on your given name.
Not an issue, it might be done with another agency. Anyways thank you for the information.
Thank you for opting us.