Hello.
Hello. How may I help you at this minute?
I am planning to change my reservation as I am leaving to my grandfather's village, can you please help me out?
Sure, I am here to help you with that.
Check reservation on the name Jacob Thomas.
Ok, wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
Ok no problem, thank you for your services.
Thank you for choosing us.