Hi.
Hello. How may I support you?
Owing to an emergency I had to request for this  changing reservation with the name of Donald Lee. Can you help me in this changing reservation?
Sure, I will help you.
Ok.
Please wait for a while. I will check the reservation status and let you know.
Sure.
Thanks for your time.
Fine.
There was no reservation found in airline data on your name.
No problem. Thank you.
Thank you for contacting us.