Hi.
Hello. How can I aid you?
Please help me to cancel my recent reservation as my plan to meet my old friend got postpone.
Sure,   I can help you.
Thank you.
May I know your name?
I am Donald Martinez.
Give me a minute.
Sure.
Thanks for your time, We didn't found any reservation by this name.
Ok, not an issue. Thank you for your information.
Thank you for picking us.