Hello.
Hello, how may I help you?
I want to do slight modifications in my existing reservation, can you please help me?
Sure, can I know your name?
Thank you for taking my request. Please check the ticket under the name Nicholas Nelson.
Please hold on a moment.
Sure, I will wait for your response.
Sorry, there is no reservation found on given name.
That's fine, no issue. Anyway thank you for checking.
Thank you for reaching us.