Hi.
Hello. How can I help you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure. Could you let me know your name?
Sure, myself Thomas Scott.
Ok. Let me check with your recent reservation details.
Sure.
Sorry, no reservation found by your name.
It's ok, thank you for your help.
Thank you.