Hello.
Hello, how can I aid you?
I want to change my existing reservation, can you please help me with this?
Sure, can you please let me know your name to check with the reservation status?
My name is James Roberts.
Thank you for confirming your name. Please allow me 2-3 minutes.
Ok.
Thank you for waiting, James Roberts.
No problem, thank you.
Sorry, there is no active reservation found under your name to change.
It's ok, thanks for your information.
Thank you for reaching us.