Hello.
Hello, how may I assist you?
My name is Michelle Garcia. Due to cold weather conditions, I need to cancel my recent reservation. Could you please help me with that?
Sure Garcia, I can help you. Please hold on for a moment to check it.
Sure.
Thank you for waiting, sorry Garcia, as per you request there is no ticket booked on your name.
That's ok. Thank you for the help.
Thank you for your approach. Have a nice day.