TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I serve you today? 
 customer: I would like to travel from BOS to JFK as a business trip, can you do the reservation? 
 agent: Sure, may I know your good name please? 
 customer: Daniel Hall here. 
 agent: When you are willing to travel? 
 customer: My trip dates are Jan 16th and Jan 18th. 
 agent: Is there any connection limit for you? 
 customer: I need break in my journey. 
 agent: Please share your other specifications if you have. 
 customer: No. 
 agent: Thank you for waiting and we have found a flight in an economy class with 1 connection in Hawaiian airlines and the fare of your flight will be 100. Do you like me to proceed your booking with this flight? 
 customer: Please carry on. 
 agent: Your ticket has been reserved with flight number 1004. 
 customer: Thank you so much. 
 agent: Thank you for approaching us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Can you help me to book a flight ticket from DFW to JFK? 
 agent: Sure, could you please provide your travelling dates to search for the flight? 
 customer: Ok, my dates are Oct 4th and 6th respectively. 
 agent: May I know your preferable depart and return journey timings? 
 customer: No specifications regarding the flight timings. 
 agent: Do you have any class preferences? 
 customer: Ok, please book a economy class flight. 
 agent: There is a connecting flight 1017 of Southwest airlines, can I proceed? 
 customer: Ok, please book a ticket on the name Angela Johnson. 
 agent: Ok, your booking is done. Thank you for choosing us, have a happy journey. 
 customer: That is good, thank you for assisting me.

SOLUTION: book

PROBLEM: customer: Hello,. I am Jennifer Edwards. 
 agent: Hello, how can I serve you today? 
 customer: As I am a journalist I want to collect some data from library of congress at Washington, DCA. 
 agent: OK. 
 customer: Can you please help me in booking from Austin, AUS? 
 agent: Sure, I can help you. 
 customer: Thank you. 
 agent: May I know your travel dates that you wish to travel? 
 customer: My journey start on 05/22 and I need to catch return flight on 05/24. 
 agent: Ok, please wait for sometime. I will revert you with available flights. 
 customer: Sure. 
 agent: Thanks for waiting, there is a flight in UA airline with fare 300 is available for you. Shall I proceed to book? 
 customer: No do not proceed. My price limit is 200. 
 agent: Ok, no problem. 
 customer: Thank you for your information. 
 agent: Thanks for consulting us, have a nice day.

SOLUTION:
no_flight