Hi.
Hello. How may I help you?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Yes, please I will help you with flight ticket cancellation. May I know your name please?
Sure, my name is Amanda Williams.
I have searched online but I could not find your flight reservation to cancel it.
Oh! It's ok no problem.
Thank you.