Hi.
Hello,. On what purpose, you have visited here?
I am suddenly fallen sick due to bad weather so, I want to cancel my recent reservation. Can you help me with that?
 Sure, I will help you in that.
Thank you.
To cancel your ticket, we need your name. Can you provide it?
Sure, my name is Melissa Nelson.
Ok, please wait.
Sure.
Sorry Melissa, there is no reservation found on your name to cancel it.
Ok, that's not a problem. Thanks for your quick response.
Thanks for approaching us.