Hi.
Hello, welcome to GLS agency.
Yes, I have planned a small trip wit my friends to New York. But, due to some urgency in my home I am not able to go with them to New York. So, can you please assist me to cancel my reservation which I have done it before.
Sure, please give me a minute, I will check it out whether your reservation is existed or not.
Sure, please check the existing reservation on the name of Sarah Rodriguez.
Sorry Sarah, there is no reservation found under your name.
It's ok.
Is there any help you want from me?
No, thanks for asking.
Thank you for choosing us, I hope our service will serve you in the future.
Thank you for your help.It was a smooth transition for my requirement.
You are most welcome.