Hello.
Hello, how can I help you today?
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
Sure, may I know your name?
Thank you for accepting my request, I have reserved it on the name of Donna King.
Please wait a moment.
Sure, take your time.
Sorry to say, no reservation found with your name.
Oh! I think the ticket was not booked due to server issue.
Thanks for reaching us.