Hi.
Hello. How may I help you?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, I can help you and may I know your name for checking purpose?
I am Christopher Wilson.
Please allow me a moment.
Sure.
There is no reservation found for the user name in our back to cancel your booking.
No problem, thank you for the information.
You are most welcome and thank you for reaching us.