Hello. I am Kathleen Williams.
Hello, how may I help you?
Can you please change my existing reservation as my plan to go for holiday trip got postponed?
Sure, I am happy to help you. Please wait, let me check your reservation status.
Sure, take your time.
Sorry, there is no reservation found under your name in our database.
Ok, not an issue. Thank you for the information.
You are welcome and thank you for contacting us.