Hello, I'm Jerry Wright.
Hello Jerry, how may I assist you?
Due to sudden death of my grand mother, I would like to cancel my recent reservation, so could you please help me out?
It is very bad to hear. I will help you in this condition.
Thank you.
Sorry Jerry, there is no reservation found on your name to cancel your reservation.
It's ok, may be my friend has cancelled it before.
Do you have any other help from my side?
No thanks.
You are welcome.