Hello.
Hello, how may I help you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you for this. May I know your name please?
Thank you. Jack Wilson here.
Just a moment, let me check your reservation status in our records.
Sure, take your time.
Sorry for inconvenience, no reservation is found with your criteria.
That's ok, no problem. Thank you for checking out..
Thank you very much for contacting our agency.