Hello.
Hello, how may I aid you today from my end?
Can you help me with the flight ticket amendment of the reservation I did recently?
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
My name is Janet Mitchell.
 Janet Mitchell, please allow me a moment.
Ok.
Sorry  Janet Mitchell, there is no active reservation on your name.
That is ok, thank you for assisting me.
Thank you for reaching us.