Hi.
Hello, how can I guide you for today?
 I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?
May I know your name?
Scott Turner here.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name.
That's ok, thank you for your help.
Thank you for contacting us, have a nice day.