Hello.
Hello. What service that your seeking from our agency?
I am Deborah Nelson.
Nice meeting you Nelson.
Thank you, nice to meet you too. I want to cancel my previous reservation, due to some problems I am unable travel those dates so can you help me in cancelling my reservation?
Sure, I am glad to help you with that.
Thanks.
Ok, please wait a moment to check your previous reservation.
Ok.
We regret that, there is no reservation found with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for approaching us, have a great day.