In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: Due to urgent work, I would like to change my reservation to some other date, can you please help me out with that? 
 agent: Sure, we are here to help you. 
 customer: Thank you for your positive response. 
 agent: May I know your good name please? 
 customer: Sure, my name is Christine Rodriguez. 
 agent: Please wait a minute. 
 customer: Ok. 
 agent: Sorry, there is no reservation on your name in our database. 
 customer: It's ok no problem. Thank you for your information. 
 agent: Thank you for opting us.
[EX A]: no_reservation

[EX Q]: customer: Hi. 
 agent: Hello. How may I help you? 
 customer: Can you please help me with cancelling my recent reservation? 
 agent: Sure, may I know your name please? 
 customer: My name is Brain Wright. 
 agent: Sorry, there is no active reservation found with your name in our records. 
 customer: That's ok. Thank you. 
 agent: Most welcome.
[EX A]: no_reservation

[EX Q]: customer: Hello, my name is Timothy Mitchell. 
 agent: Hello. How may I be of your service? 
 customer: I would like to travel from New York to meet my old friend. Can you help me book a flight ticket under the price range of 1000? 
 agent:  Sure, we are mirthful to help you. Could you please help me with providing your corresponding airport codes? 
 customer: From JFK, I need to reach EWR. 
 agent: Do you prefer any halt in between journey? 
 customer: Yes, I prefer flight with one connection. 
 agent: May I know on what dates would you like to travel? 
 customer: They planned on 05/29 and 05/31. 
 agent: Thank you for providing your details, please wait for a while. 
 customer: Sure. 
 agent: We have found a connected flight with UA airlines, flight number 1029 and the fare of 100. 
 customer: Proceed for booking. 
 agent: Your ticket has been confirmed. 
 customer: Thank you for helping me. 
 agent: Thanks for reaching us.
[EX A]:
book