Hello.
Hello. How may I assist you today?
My friend has changed the tour plan to other day, can you help me in changing existing reservation?
Sure, I am here to assist you about that cancellation.
Thank you.
For to check that reservation I need your name, please provide me?
Previously, I have reserved my ticket with the name of Donna Baker.
There is no previous reservation done on your name, so, there is no ticket found to cancel it.
Ok, may be there is a mistake during booking the ticket. Thank you for providing information.
Don't know exactly, but do not have any information about that. Thanks for contacting us, have a great day.