Hello.
Hello. How may I help you?
I have reserved a flight ticket to enjoy my holidays but now I have to cancel the ticket, can you help me?
Sure, may I know your name?
My name is Michelle Miller.
Please wait for a moment to check your details.
Sure.
Sorry, there is no reservation found on your name.
Ok, that's fine, I can check it later, thank you for your help.
Thank you for choosing us, have a nice day.