Hello,.
Hello, how may I help you?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, I will help you. May I know your name?
Myself, Patricia Green.
Thank you. Please wait for a while, let me check your reservation status.
Ok.
Sorry, I did not find any reservation under your name in our database.
Ok, no issues. Thank you for your service.
You are most welcome.