Hello.
Hello. How can I help you today?
I had booked a ticket in the previous month to enjoy my weekend in my home town but due to office work I am unable to travel, can you please cancel my previous booking?
Sure, I can help you with that.
Thank you.
May I know your name for checking your previous reservation status?
Sure, the previous booking is done on Angela Robinson which is my name.
Ok, please wait a moment.
Sure.
There is no previous reservation available on your name Angela Robinson.
Oh! Ok, that's fine. I think the ticket is not booked properly while I am booking. Thanks for your search.
Thank you for reaching us, have a nice day.