Hello.
Hello, how can I oblige you?
Owing to an emergency I had to request for this change reservation.
Ok.
Can you please help me to change an existing reservation?
Sure, may I know your name to check reservation?
My name is Stephen Wilson.
Please, wait for a while.
Sure, I will wait.
Thanks for being patience, there is no reservation found on your name.
Ok, not a problem. Thank you.
Thank you for opting us.