Hi.
Hello, how may I help you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I am glad to help you.
Thank you.
May I know your good name to proceed further?
Joseph Carter here.
Please be on hold.
Sure, I will wait for your response.
There is no reservation found on your name in our database to cancel it.
Ok, no problem. Thanks for your information.
Thank you.