Hello.
Hello.
I am Anthony Smith.
How may I assist you today?
I want to change my reservation, due to heavy rainfall in New York, can you help me?
Sure, I am happy to help you.
Thank you.
wait for a minute.
Ok.
Sorry for the inconvenience, there is no reservation found on your name in our database.
That's ok, thank you for your information.
Thank you for consulting us.