Hello.
Hello, how may I help you?
My name is Charles Garcia.
Nice to meet you, Charles.
I recently booked a ticket to enjoy in beach which is in Goa but, suddenly, my grand mother is effected with typhoid. So, I would like to cancel my trip, can you help me?
That's really sad to here, I will help you with that. Sorry Charles, there is no reservation found on your name. Thank you for choosing us, have a nice day.
Ok, no problem. Thanks for your help.
You are welcome.