Hi.
Hello, how can I address you?
I want to cancel my reservation which is done recently due to some health issues, can you please help me?
Sure, may I know your name to check your reservation from our database?
Sure, my name is Edward White.
We regret to inform you that there is no active reservation found on your name to cancel.
Ok, no problem. Anyways, thank you for your service.
Thank you for contacting us.