Hi. I am Betty Davis.
Hello, how can I help you for the day?
Due to sudden demise of my grand father, I need to cancel my earlier reservation. Will you help me in cancellation?
Sure, I am here to help you.
Thank you.
Please, wait for a while.
Sure.
Thank you for your time, there is no reservation found on your name.
It's ok, thank you for the information.
Thank you for contacting us.