Hello.
Hello. How can I help you at this moment?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I will help you with that. Can you please mention your name for further process?
My name is Emily Davis.
Ok, please hold on a moment.
Sure.
There is no previous reservation available under your name.
That's fine, thank you for your service.
Thank you for reaching us.