Hello.
Hello, how can I support you?
I have to cancel my previous flight ticket booking due to health issues, can you please help me with cancellation process?
Sure, we are here to help you.
Thank you so much.
On whose name, the reservation has been made earlier?
My name is Amy Rodriguez, you can check with this name.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found  in your name.
No problem,  I think the ticket booking is not done properly while I was booking. Thank you for your help.
Thank you for reaching us.