Hello.
Hello. How may I assist you at this moment?
I want to change my reservation, due to some problems I am unable travel those dates so can you please change my reservation?
Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?
Thank you, my name is Paul Evans.
Please hold on to check.
Ok.
We regret that, there is no reservation available with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for reaching us, have a great day.