Hello.
Hello. How may I guide you today?
Due to heavy rains, I would like to cancel my recent reservation. Please help me out.
Sure, I am here to help you out in cancelling your reservation.
Thank you.
May I know your name to proceed for further?
My name is Thomas Lee.
Thomas Lee, I have found your reservation with your name and I cancelled your reservation successfully.
Thank you for your help.
You are welcome, thank you for approaching our agency. Have a nice day.