Hello.
Hello, how may I abet you today?
Owing to an emergency I had to request for this cancel reservation. Can you please cancel my reservation?
Sure, we will help you. Could you please provide your name to check your previous reservation status?
Sure, I am Frank Roberts.
 Please wait for some time, I will check with your reservation status and revert to you.
Sure, I will wait.
Sorry to inform you Anthony, there is no reservation found with your name in our records.
Ok, Thank you for your service.
Thank you for reaching us.