Hi.
Hello, how may I hep you today?
Due to sudden demise of my grandfather, I want to change my reservation. Can you please help me out?
Sure, I am here to help you with this.
Thank you.
May I know your name please?
I am Charles Garcia.
Ok, please wait for a moment.
Ok.
Sorry Garcia, there is no reservation found as per your name to change it.
Ok, no problem. Thank you.
You are welcome.