TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: I am Nicholas Martinez. I am travelling from Denver-DEN to Philadelphia-PHL to meet my parents. 
 agent: Sure, can I know the travel dates please? 
 customer: My departure dates is on 06/08 and return on 06/10. 
 agent: Ok, wait a moment please. 
 customer: Ok. 
 agent: There is a flight in JetBlue airline with price 100, can I book it? 
 customer: Please proceed for booking. 
 agent: Your ticket has been booked with flight number 1018. 
 customer: Thank you for your help. 
 agent: You are welcome.

SOLUTION: book

PROBLEM: customer: Hello, David Davis here. 
 agent: Hello. How can I help you? 
 customer: I planned to attend for an event in DCA, can you please help me to book a flight ticket from HOU? 
 agent: Sure, can you please tell your travelling dates? 
 customer: I planned to start on 08/09 and return back on 08/11. 
 agent: For your destination I found a flight with 1 connection and ticket price is just 400 from Spirit airline. Shall I proceed the process? 
 customer: Yes, please proceed to book. 
 agent: Your reservation is confirmed with flight 1017. Have a safe journey. 
 customer: Thank you for your valuable service. 
 agent: Thank you and have a nice day.

SOLUTION: book

PROBLEM: customer: Hello, I am Dennis Williams. 
 agent: Hello Dennis Williams, how may I render you? 
 customer: I am planning to travel from SEA to LAX. Can you please help me to book a ticket? 
 agent: Sure, please provide your itinerary dates. 
 customer: My travelling dates will be on Nov 21 to Nov 23. 
 agent: Please wait for a while. Let me check for a best flight on your route. 
 customer: Ok. 
 agent: UA airlines with flight 1010 is providing service with a connecting flight on your planned dates. 
 customer: You can proceed to booking. 
 agent: Your ticket is confirmed. 
 customer: Thank you. 
 agent: Thank you for reaching us.

SOLUTION:
book