Hi.
Hi there. How are you doing today?
I want to change my reservation due to function at my house.
Okay cool. I think I can help you out with this. Could you let me know your full name?
My name is Kimberly Miller.
Just hold on for a second while I check our records.
Ok.
i am extremely sorry to say this, but I don't see any reservation with this name in our database. Is there anything else I can help you with?
That's fine, no problem.
Thanks Kimberly, Have a good day ahead.