Hello.
Hello, how can I assist you?
Myself Shirley Adams.
Nice to meet you.
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I can help you with that. Please wait for a while.
Ok, thank you for your response.
Shirley Adams, there is no reservation found active under your name to do cancellation.
Oh! It's ok no problem. Thank you for your service.
Thank you for choosing us, have a nice day.