Hi.
Hello.
Nicole Martin here.
Martin, how may I help you?
I want to cancel my reservation today, due to my health issues. Can you help me?
Sure, I am here to help you. Please give me a moment to check your ticket status.
Ok, I will wait till you check with my previous reservation status.
Sorry Nicole, no reservation is found by your name.
Oh! That's sad to hear from you, than you for checking anyways.
Thank you for reaching us.