Hi, I am Karen Taylor.
Hello, how may I serve you today?
Unfortunately, my friend have been shifted to New York, can you please help me in changing reservation?
Sure, I am happy to help you for that. Ok, please wait I will revert you.
Ok.
Thanks for waiting, Sorry to say you that we have not found any reservation on your given name.
Thank you for giving quick response.
thank you for contacting us.