TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Ruth Perez. 
 agent: Hello, How can I help you today? 
 customer: I love to do adventures as if now I would like to do Scuba diving in Shadow Cat Adventures at Phoenix, AZ-PHX. Can you please book a good reservation for me? 
 agent: Sure. Can you please provide your journey dates and origin code? 
 customer: I will start from New York, NY-JFK on 07/14. My returning day is on 07/16. 
 agent: Ok, please wait for a minute, I will check and get back to you. 
 customer: Ok. 
 agent: We found an Delta airline flight, with number 1004. The price is 200, with 1 connection. 
 customer: You can proceed for booking. 
 agent: Ok, your ticket has been booked with flight number 1004. 
 customer: Thanks for your service. 
 agent: Thanks for availing us.

SOLUTION: book

PROBLEM: customer: Hello, I am Paul Gonzalez. 
 agent: Hello, in what way I can be at your service? 
 customer: I want to meet my old collage friends at Boston, can you please book me a ticket? 
 agent: Sure, can I have your airport codes? 
 customer: My airport codes are from IAH to BOS. 
 agent: Ok, when are you planning to travel? 
 customer: I would like to leave between 07/14 and 07/16. 
 agent: Do you have any other preferences? 
 customer: I need a connecting flight. 
 agent: Sorry to inform you Paul Gonzalez, no airline is providing service on your route. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for choosing our service.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello. How can I help you? 
 customer: Please help me out in booking the ticket from HOU to OAK. 
 agent: May I know your desired travel dates please? 
 customer: My trip dates will be Jun 15 to Jun 17. 
 agent: Do you have any specifications? 
 customer: I need a connecting flight. 
 agent: May I know your name please? 
 customer: Nancy Hernandez is my name. 
 agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking? 
 customer: Please proceed. 
 agent: Your ticket is booked, flight number 1006 with American Airlines. 
 customer: Thank you. 
 agent: Thank you for opting us.

SOLUTION:
book