Hello.
Hello. Welcome to ABC flight booking agency.
My exams have postponed suddenly due to heavy rains so, I want to cancel my reservation. Can you help me with this?
Sure, I will help you with cancelling your reservation. May I know your good name for checking whether the reservation has existing or not?
Yes, Debra Hernandez.
Ok, please be hold on for a while, I will inform you very soon.
Sure, take your time.
Thank you for waiting. Sorry Debra, I did not came across your name in the reservation list to cancel your reservation.
Ok, no problem. Thank you for your information.
Most welcome. Thank you for choosing us. Have a great day.