Hello.
Hello, how may I assist you now?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Ok, please mention your name to check with your previous booking for a moment.
My name is Susan Clark.
Ok, give me a moment to check with availability for you.
Sure, take your time.
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
That's ok, thank you for your information.
Thank you for reaching us.