Hello.
Hello, how may I help you today?
Can you please help me to cancel my reservation as I am sick and cannot make it to trip?
Sure, I am here to help you.
I appreciate that.
May I know your good name please?
My name is Melissa Smith.
Please wait for a moment.
Sure.
Sorry to inform you that, there is no reservation found as per your name in our database.
Oh, may be I have cancelled it earlier. Thank you for your time.
Thank you for reaching us with a query.