Hi.
Hello, how can I assist you today?
I made a reservation earlier this week to give a seminar but due to bad weather conditions I just want to cancel it. Can you help me with this?
Sure, may I know your good name please?
I am James Parker.
Ok, please wait for a moment, I will check and get back to you.
Ok.
Sorry, there was no reservation found with your name.
OK, no issues. Thank you for your information.
Thank you for opting us.