Hello.
Hello. What type of service do you need from our travel agency?
I want to change my existing reservation due to some health issues, can you help me with that?
Yes, I can help you to change the ticket details once I have found your previous ticket.
Thank you.
May I have your name please? So that, I can check the ticket status.
My name is Virginia Clark.
Ok, I will check the status and get back to you.
Ok.
Sorry for the inconvenience, when I have checked the status in our portal, I haven't found any reservation under your name.
No issues, thank you for the checking.
That's my pleasure, thank you for approaching us.