Hello.
Hello, how can I serve you today?
Owing to an emergency I had to request for this change reservation, can you please help me in that?
Sure, l will help you.
Thank you.
May I know your good name?
My name is James Clark.
Please give me a minute.
Sure.
Thanks for being patient, there is no active reservation found on your name to change.
Ok, that's not a problem. Thanks for your information.
Thank you for approaching us.