Hi.
Hello.
I am Kathleen Young.
Kathleen Young, how may I assist you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I will help you.
Thank you.
Please allow me a minute.
Sure.
Kathleen Young, I regret to inform you that there are is no booking done on your name.
Ok, no issues. Thanks for the information.
Thank you for reaching us. Have a great time.