Hello.
Hello, how may I aid you?
I am Donna Gonzalez. I would like to change my reservation as I am leaving for pilgrimage, can you please help me out?
Sure, please wait for a moment I will check your details and proceed further.
Thank you. Sure.
Sorry to say, there is no reservation on your name in my database.
Ok no problem, thank you for your services.
Thank you for reaching us, have a nice day.