Hello.
Hello, how can I help you today?
I want to change my recent reservation as my exam dates has been preponed, help me in changing my reservation.
Sure, may I know your name please?
I am Sharon Jones.
Ok, please wait for a moment, I will check and get back to you.
Sure.
Sorry, there was no reservation found with your name.
Its ok, thank you.
Thank you for opting us.