Hi. Kathleen Gonzalez here.
Hello, how can I assist you now?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, I am glad to help you. Please wait a moment, I will check your reservation and revert to you.
Ok.
Sorry, we did not find any reservation on your name to change.
That's ok, thank you for your help.
Thank for consulting us, have a nice day.