Hello.
Hello, How can I aid you at this moment?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, may I know your good name?
I am Raymond Allen.
Ok, please wait for a minute.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thanks for the information.
Thank you for opting us.