TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. How may I assist you? 
 customer: I am looking for a direct flight from JFK to DTW, can you please help me to book my flight ticket? 
 agent: Sure, I am here to help you out. May I know your travelling dates please? 
 customer: Sure, I will depart on Jan 5th and I want to return back on Jan 7th. 
 agent: How much you can afford for airfare? 
 customer: I can only afford 500. 
 agent: Wait a moment please. 
 customer: Sure. 
 agent: May I know your name pleas to proceed further? 
 customer: Sure, my name is Catherine Mitchell. 
 agent: Catherine Mitchell, there are no flights available in you route. 
 customer: Not an issue, I will find an other way to reach my destination. Anyway, thank you. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How best can I serve you today? 
 customer: I would like to change my reservation due to some health issues, can you please help me out with that? 
 agent: Sure, I am here to help you with that. 
 customer: Thank you. 
 agent: For changing your reservation, we need to know your name to check your reservation status. So, please forward me your name. 
 customer: Jacob Smith here. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Sorry to inform you that, we have not found any active reservation on your name in our records. 
 customer: That's ok, no problem. Anyway thank you for checking out. 
 agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: Due to sudden work, I want to change my reservation. Can you please help me to change my reservation? 
 agent: Sure, may I know your name please? 
 customer: George Hernandez here. 
 agent: Ok, please wait for a moment. 
 customer: Ok. 
 agent: Sorry, there was no reservation found with your given name. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for opting us.

SOLUTION:
no_reservation