Hi.
Hello, how may I help you?
I want to change an existing reservation due to an emergency, can you please help me?
Sure, may I know your name please?
Sure, my name is Kenneth Wright.
Wait a moment.
Sure, I will wait.
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.