Hello.
Hello, how may I oblige you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know your name?
My reservation was done under the name Matthew Lee.
Ok, please wait for couple of minutes.
Sure, take your time.
Sorry, there is no reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.