Hi,.
Hello, how can I help you?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Sure, please provide me your name?
Thank you, I am Emily Moore.
Please wait a minute.
Sure, I will wait.
There is no reservation with your name.
Ok, not a problem. Thanks for your help.
Thank you for reaching us.