Hello.
Helllo. How may I help you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, may I know your name please?
Sure, myself Dorothy Young.
Ok, please wait a minute.
Sure.
Sorry, there is no active reservation found under your name in our records.
It's ok, thank you.
Most welcome.