Hi.
Hello.
I am Carol Harris, would like to meet my friend. Could you help me to check a flight on 11/16 and 11/18?
OK, can you please tell me your location codes.
I am staying at CTL, my friend is located at PHL.
OK, there is flight which matches  to your details with flight num 1009. May I proceed with that flight ticket?
Oh! that's great, please proceed.
OK, your ticket has been booked .
Thank you for your great service.
Thank you have a safe journey.