Hello.
Hello. How can I assist you?
I am Deborah Roberts. I want to cancel my reservation, due to heavy rainfall in New York, can you help me in booking?
Please wait for a while.
Sure.
I did not find any name you mentioned in our records. Thank you for choosing our agency.
I am departing on 10/11 and return on 10/13.
Do you want to book a new ticket on those dates? Sorry, you need to book next time when you connect. Thank you for your time.