TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I am planning to book a ticket from EWR to DEN. Can you please help me out? 
 agent: Sure, may I know your planned trip dates? 
 customer: I am planning to travel on July 10 and return back on July 12. 
 agent: Do you have any other requirements? 
 customer: I am looking for a connecting flight. 
 agent: Can you please share me your name? 
 customer: My name is Edwards Thomas. 
 agent: We are sorry to inform you that there is no flight found with your given information. 
 customer: That's fine, thank you for your service. 
 agent: Thank you.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that? 
 agent: Sure, I am here to help you out. May I know your name please? 
 customer: Thank you. I am Dennis Martin. 
 agent: Wait a moment please. 
 customer: Sure. 
 agent: Dennis Martin, we haven't found any reservation under your name in our database. 
 customer: Ok, no issues. Thanks for the information. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello. How may I assist you? 
 customer: I want to cancel my reservation, can you help me with that? 
 agent: Sure, I am here to help you with your concern. 
 customer: Thank you for accepting my bid request. 
 agent: May I know your name please to check your reservation status? 
 customer: Sure, Robert Carter here. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Robert Carter, no reservation has been found on your name in our database. 
 customer: Ok, thank you. 
 agent: Thank you for choosing us.

SOLUTION:
no_reservation