Hi.
Hello. How may I aid you today?
I need to cancel my ticket due to my health issue, can you help me?
Sure, I am here to help you. May I know your name please?
I am Nancy Jackson.
Ok, wait for a mean while please.
Sure.
Sorry to say, that there is no active reservation found as per your name to cancel it.
That's ok. Thank you.
You are welcome.