Hello. I am Nancy Baker.
Hello, how may I help you today?
I want to cancel my reservation, why because my friends already done the reservation with some other airline. Can you help me with it?
Sure, please wait for a moment, I will check the reservation list and revert to you.
Sure.
Thank you for waiting, there is no reservation found on your name.
No problem. Thank you for the information.
Thank you for contacting us.