TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I assist you at this moment? 
 customer: I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods. 
 agent: May I know your name to track your details? 
 customer: Sure, I am Patricia Roberts. 
 agent: Ok, please give me a minute. 
 customer: Sure. 
 agent: Thanks for your time, no reservation was found based on your name. 
 customer: Ok, Thank you for your service. 
 agent: Thank you for consulting us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: I am Stephen Young. I am planning to visit some new places at Orlando, help me in booking my flight ticket with one halt. 
 agent: Sure, can you please share your travelling dates? 
 customer: My travelling dates will be 12/26 to 12/28. 
 agent: May I know your airport codes? 
 customer: I would like to start my journey from TX-DFW. My landing airport will be FL-MCO. 
 agent: Thanks for providing your details. Unfortunately there are no flights found with your requirements. 
 customer: Its ok, thank you for your assistance. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello, Good Morning. 
 customer: Gary Hill here. 
 agent: How may I guide you? 
 customer: Can you please book me a ticket from PHX to DTW? 
 agent: Sure, can I know your preferable dates? 
 customer: Ok, my preferred travel dates are 04/16 and 04/18. 
 agent: I found a flight 1002 of AA airlines matches with your preferences, can I proceed? 
 customer: Yes, please book it. 
 agent: Your ticket is booked. 
 customer: Thank you for your help. 
 agent: Thank you, have a safe trip.

SOLUTION:
book