Hello. I am Carol Evans.
Hello. Evans, how may I aid you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I will help you with that, please hold on for a moment to check your reservation status.
Ok, take your time.
Evans, I did not find any reservation with your name in my database.
That's ok. Anyways, thank you for your help.
It's my pleasure, have a nice day.