Hello. Lisa Adams here.
Hello Lisa, welcome to ABC agency. How may I assist you?
Suddenly my friends changed the trip plan.So I want to change the reservation. Can you please help me for that?
Sure, wait a moment to check your previous reservation and I will get back to you.
Ok.
Sorry Lisa, there is no reservation found under your name in out records. Would you like to ask us anything else?
Nothing.Thank you for helping me.
Ok, thank you for the information, have a great day.