Hi.
Hello, how can we help you?
Can you please help me with changing my recent reservation?
I am happy to help you with your concern. Sure, can you please let me know your name to check with the reservation status?
My name is Nancy Wilson.
Thank you for sharing your name, Nancy Wilson. Please allow me 2-3 minutes while I check with the status.
Ok, take your time.
Thank you for waiting, Nancy Wilson. We found reservation under your name, can you please share your trip dates?
Thank you, my trip dates are Feb 21 and 23.
May I know your source and destination airport codes?
Airport codes are MCO and PHL.
Are you comfortable with connecting flight or direct flight?
I need a connecting flight.
Are you looking for any class preference?
No.
Would you like to fly with any time, or do you have any specific time preference?
That's all, thanks for asking.
Thank you for sharing all your required details, Nancy Wilson. Nancy Wilson, sorry there is no flight available for the mentioned dates.
Ok, no issues. Thanks for the help.
Thank you for reaching us. Hope we reach our service again!.