Hello.
Hello, How can I helpful to you?
My name is Gary Edwards, my exams was postponed so I want to change my reservation, can you please help me to change my reservation?
Sure, I am here to help you. Please wait for a while.
Ok.
Thanks for waiting.
No problem.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no issues.
Thanks for opting us, have a great day.