Hello.
Hello. How may I assist you?
I want to change my existing reservation, due to some personal issue. Can you help me?
Sure, I am here to help you.
Thank you.
May I know your name please to check your reservation status?
Ok, I am George Young.
Please wait for a moment.
Sure.
George Young, no reservation has been found on your name in our database.
Ok, not an problem. Thank you for your information.
Thank you for choosing us.