Hi.
Hello, how can I help you today?
 Due to some urgent business meeting, I am planning to cancel my reservation. Can you please help me for this?
Sure, I will help you with that.
Ok.
Can you please share me your name?
Please check under the name Amanda Campbell.
Sorry, no reservation found on your name to cancel your reservation.
That's ok, thank you.
Thank you for reaching us, have a nice day.