Hello.
Hello, how can I help you today?
Due to my exam got postpone, I want to change my existing reservation. Can you do it?
Sure, may I know your good name to proceed further?
I am Elizabeth Lopez.
Ok, please wait a minute. I will check and get back to you.
Sure.
Thank you for being wait. Unfortunately there is no reservation found by your name.
No problem, Thanks for the confirmation.
Thank you for being with us.