Hi.
Hello. How can I aid you?
I want to change my reservation as my mother is unwell, can you please do that for me?
Sure, I will help you. May I know your name?
Sure, my name is Raymond Moore.
Ok, please wait for a while. I will check your reservation status and get back to you.
Sure, I will wait for your response.
Sorry for inconvenience, there is no reservation found by your name in our database.
Not an issue, thank you for checking.
Thank you for approaching us.