Hi.
Hello, how may I help you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I am here to help you. May I know your good name please?
Sure, my name is Susan Perez.
Ok, please wait for a mean while.
Ok.
Sorry Susan, there is no reservation found as per your name to cancel your reservation.
That's ok, thank you.
You are welcome and have a great day.