Hello.
Hello, how may I assist you?
Owing to an emergency I had to request for this change reservation. Can you please help me to change an existing reservation?
Sure, may I know your name?
My name is Kimberly Hall from Charlotte.
Kimberly Hall, we need some time to check the reservation list so could you please wait a moment.
Sure, take your own time.
I am sorry to say that there is no reservation on your name.
Ok, not a problem. Thanks for your information.
Thank you.