In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello. 
 agent: Hello. 
 customer: I am Brenda Gonzalez. 
 agent: How may I assist you at this moment? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, I am glad to help you with that. Please be on hold to check your previous reservation. 
 customer: Ok, take your time. 
 agent: As per your request, I have successfully cancelled your reservation. 
 customer: Thank you for your help. 
 agent: Thank you for approaching us, have a great day.
[EX A]: cancel

[EX Q]: customer: Hi,. 
 agent: Hello,. 
 customer: Myself Angela Hill. 
 agent: How may I abet you? 
 customer: I just want to cancel my recent reservation because my husband is suffering from Diabetics and his Blood Pressure was totally high. So, to take care of him I want to cancel it. Can you help me with this? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Please wait a while, I will check the reservation list and get back to you with the status. 
 customer: Sure, I will wait for your response. 
 agent: Thank you for being so patience. 
 customer: My pleasure. 
 agent: I have checked in the reservation list to cancel your ticket, but couldn't find any reservation in your name in the data list. 
 customer: That's fine, not an issue. 
 agent: Thanks for your approach. Hope to serve you again. 
 customer: Thanks for your prompt response. 
 agent: Have a nice day.
[EX A]: no_reservation

[EX Q]: customer: Hi. 
 agent: Hello, how may I support you? 
 customer: I have planned to book a plane ticket from PHL to SEA, can you assist me in booking my ticket? 
 agent: Sure, when are you planning to travel? 
 customer: My preferred dates are Oct 18th and Oct 20th. 
 agent: What is your maximum connection limit? 
 customer: I need single connection between my trip. 
 agent: Do you have any preferences? 
 customer: No. 
 agent: Please forward your name. 
 customer: Matthew Walker. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: Thanks for waiting, there are no flights going on your way at this moment. 
 customer: No problem, thank you for searching. 
 agent: Thank you for reaching us.
[EX A]:
no_flight