Hi.
Hello. How may I help you?
Could you help me to amend my existing reservation?
May I know your name please to check the status of your reservation?
I am Mary Lee.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Not a problem, thank you for the information.
Thank you for reaching us.