Hello, I am Amy Smith.
Hello, how may I address you?
I just want to cancel my recent reservation, due to sick at last night. Can you please help me to cancel my reservation?
Sure, we are glad to help you.
Thank you.
Please hold on for a minute.
Sure.
Thanks for being on hold. We did not find any reservation on your given name.
That's Ok. Thanks for your information.
Thanks for opting us.