In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: HI. 
 agent: Hello. What help that I can assist you? 
 customer: I want to change an existing  reservation due to sudden change in my trip. Can you help me? 
 agent: Sure, I can help you and can you please mention your name for checking purpose? 
 customer: Paul Collins. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name. 
 customer: No issue. Thank you. 
 agent: Thank you for reaching us, have a nice day.
no_reservation

customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I am planning to attend a Snooker's competition in New York JFK from IAH. Can you find a flight ticket for me? 
 agent: Sure, I am glad to help you in booking. Can you please share your travel dates? 
 customer: Thank you. My planned trip dates are on May 05 and return on May 07. 
 agent: Ok, may I know your name? 
 customer: Ok, my name is Nancy Allen. 
 agent: Do you have any specification? 
 customer: Ok, I want a business class flight. 
 agent: Sorry, no flights are available on your preferable travel dates. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for reaching us, have a nice day.
no_flight

customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Can you help me to book a flight ticket from CLT to LAX? 
 agent: Sure. Please provide your travelling dates? 
 customer: Feb, 9 and Feb, 11 are my travel dates. 
 agent: Do you prefer connecting flight? 
 customer: Yes. 
 agent: Is there any preference? 
 customer: I need to depart at evening time. 
 agent: Can I know your name? 
 customer: Karen Brown here. 
 agent: Sorry, there are no flights for your requirement. 
 customer: That's ok, thank you for the information. 
 agent: Thank you.
no_flight