Hello.
Hello.
I am Edward Anderson.
Anderson, how can I aid you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I am here to help you. Hold on for a moment.
Ok, take your time.
Sorry Anderson, there are no flights reserved on your given name formerly.
That's ok. Anyways, thank you for your help.
Welcome, thank you for choosing us. Have a great day.