Hi. I am Mark Wilson.
Hello, how may I aid you today?
Due to weather problems I need to cancel my recent reservation, Can you please help me with that?
Sure, we are here to help you. Please hold a moment, let me check your reservation with us and let you know.
Sure.
Thanks for your valuable time, unfortunately no reservation found with provided name.
Ok, no problem. Thanks for your information.
Thank you for connecting with us, have a great day ahead.