Hello.
Hello. How can I help you?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, pleas help me with your name to check.
I am Patricia Turner.
Thank you. Please wait for a while, let me check your reservation status.
Sure.
We are regret to inform you that there is no active reservation on your name in our data.
That's ok, thank you for checking.
Thank you for choosing us.