Hello. I am Emma Smith.
Hello, how can I be your guide for today Emma?
I want to postpone my trip due to an emergency. Can you aid me?
I am here to help you about that.
Thank you.
Please be on hold for sometime to check the reservation status with your name.
Take your time.
Sorry to say this Emma, there are no active reservations with your name to change your reservation.
No issues. Thank you for checking.
You are welcome, thank you for reaching out here. Hope you have a nice day ahead.