Hi.
Hello, how may I assist you?
Unfortunately, I would like to cancel my reservation due to heavy rainfall, can you please help me in this intent?
Sure, I am glad to help you. Could you please provide your name to check your reservation status?
Sure, my name is Cynthia Rodriguez.
Ok, please wait a moment I will check your reservation details and proceed further.
Sure, take your time.
Sorry to say, I did not find any details regarding your reservation in my database.
That's ok, thank you for your information.
Thank you for reaching us, have a nice day.