Hello,.
Hello, how may I help you?
Please cancel my reservation, which is reserved on my name. As I need to attend a conference at my boarding day. Can you help me?
Sure, may I know your name please?
Thanks for responding. I am Mark Phillips.
Please wait for a minute.
Sure, I will wait for your response.
Thank you for waiting, there is no reservation found on your name.
Ok, thanks for informing me.
Thank you for opting us.