Hello.
Hello, how may I assist you?
Owing an emergency, I want to cancel your reservation. Can you help me for that?
Sure, I am here to help you for this. May I know your name please?
My name is Alexander Jackson.
Just a moment, let me check your reservation status in our database.
Sure, I will wait for your response.
Sorry for inconvenience, no reservation is found under your name to cancel.
That's ok, thank you for checking.
Thank you very much for approaching our agency.