Hi.
Hello, how can I provide service to you?
I want to change my existing reservation due to my family issue, can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name?
Sure, my name is Rachel Hill here.
Thank you for providing your name, please wait for a minute.
Sure, I will wait.
Sorry, there is no reservation found on your name to change.
Ok, not an issue. Thank you for your service.
Thank you for availing us.