Hello.
Hello, how exactly I can serve you the best today?
I want to change my reservation due to some emergency issues, will you assist me in changing?
Sure, I can help you.
Ok.
May I know your good name please?
Sure, my name is Benjamin Wilson.
Please wait for a while.
Sure.
Thanks for your time, there is no reservation found in your name.
No problem, thanks for your kind service.
Thank you for choosing us.