Hi.
Hello.
I am Richard Campbell.
How can I help you Richard?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Ok, I will help you with this. Please wait for a moment.
Sure, take your time.
Sorry Richard, no active reservation found under your name.
Ok, no issues with that. Thank you for your help.
It's my pleasure, have a nice day.