Hello. I am Emily Carter.
Hello, how can I support you today?
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you aid me to change it?
Sure, please give me a minute.
Sure.
Thanks for your time, we are sorry to inform you that no reservation was found based on your name.
Ok, not an issue. Thanks for your assistance.
Thank you for choosing us.