Hi.
Hello, how can I help you?
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Will you help me in changing my recent reservation?
Sure, may I know your name to check in the reservation list?
Dorothy Thompson is my name.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no reservation found on your name.
Ok, not an issue. Thank you.
Thank you for contacting us.