Hello, I am Mary Johnson.
Hello, how may I assist you today?
I want to cancel my reservation as I got hospitalized and cant travel. Can you help me with cancelling?
Sure, we are here to help you. Please hold a moment,let me check your reservation and get back to you.
Sure.
Thanks for your time, sorry, no reservation found with your name.
That's Ok.
Thank you for opting us, have a great day ahead.