Hello.
Hello, what can I do for you today?
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
Sure, may I know your name please to check further?
Thank you for accepting my request, myself Matthew Lewis.
Please stand by.
Sure, I will wait.
 Sorry, no reservation found on your given name in our database to cancel it.
Ok, not an issue. Thank you for your information.
Thank you for contacting us.