Hello.
Hello. How may I assist you?
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, I am here to help you out.
Thank you.
May I know your name please?
Myself Catherine Hall.
Wait a moment please.
Sure.
Catherine Hall, we haven't found any reservation under your name in our database.
That's fine, thank you.
Thank you for reaching us.