Hi.
Hello, how can I serve you for the day?
I need to cancel my reservation as my exams got cancelled, due to some technical issues.
Ok.
Can you please help me out?
Sure, I will help you. May I know your name to check the reservation?
I am Betty Jackson.
Please, wait for a moment.
Ok.
Thank you for your time, there is no reservation found on your name.
Ok, no problem. Thank you.
Thank you for approaching us.