Hello.
Hello. How may I help you at this moment?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, I am happy to help you. Could you please tell me your name?
Thank you. I am Jack Harris.
Ok, please wait a minute.
Ok, take your time.
Sorry to inform you, there is no active reservation found with your name to cancel.
Ok, not a problem. Thank you for your help.
You are welcome. Thank you for choosing us.