Hello.
Hello. How may I help you?
I am Katherine Robinson. I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
Katherine Robinson, I am here to help you for this. Let me check you reservation status in our database.
Sure, take your time.
Sorry for inconvenience, no reservation is found with your criteria.
That's ok, thank you for your information.
Thank you very much for contacting our agency.