Hello.
Hello. How can I assist you at this moment?
I want to cancel my reservation as I have to prepare for my exam, can you please help me with that?
Sure, I will help you with this.
Thank you.
Can you please provide your name to check your reservation status?
My name is Nicholas Scott.
Nicholas Scott, there is no active reservation found under your name in our database.
That's fine, thank you for checking.
Thank you for contacting us.