Hello.
Hello, how may I aid you today?
Usually I prefer a connecting flight, but unfortunately my friend have already reserved my ticket with a direct flight. So, I want to change it.
Sure, kindly mention your name to change it.
Sure, you can check the reservation on the name of David Smith.
Thanks for providing your name. Please hold on.
Sure, I will wait.
Thanks for your time, there was no reservation found on your name.
Ok, Thank you for your help.
Thank you for opting us.