Hello.
Hello. How can I help you now?
I need to cancel my reservation due to my planned trip got cancelled so please help me with that.
Sure, may I know your name please?
Sure, please check the reservation with my name Nancy Williams.
Sorry, there is no reservation found on your name.
Oh! It may not be booked properly.
Thank you for approaching us.
Anyway, thank you for your time.
You are welcome.