Hi.
Hello, how can I provide service to you?
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone due to technical issues?
Sure, may I know your name to check the reservation?
I am Donald Perez.
Please wait, I will check the reservation in the database and get back to you.
Sure.
Sorry, we couldn't find a reservation on your name to cancel.
Ok, not an issue. Thank you for your information.
Thank you for contacting us.