Hello.
Hello.
My name is Richard Rodriguez.
Richard, how can I help you now?
I want to cancel my reservation because my brother met with an accident, can you please help me out?
Sure, I will help you with this.
Thank you.
Please wait. I will get back to you.
Sure.
Sorry, no reservation found on your time.
That's fine, thank you very much for checking.
My pleasure, have a good day.