Hello. I am Charles Garcia.
Hello, how may I assist you?
Can you book a ticket from ORD to MSP for me?
Sure, may I know your travelling dates?
My travelling dates are from 08/09 to 80/11.
Do you have any specifications?
 I need one connection in my journey.
Please wait for a while.
Sure.
Thanks for waiting, there is a direct flight.
Ok, thanks for the information.
Sure. Thank you.