Hello.
Hello, how can I assist you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change it?
Sure, may I know your name?
Sure, my name is Jerry Robinson.
Ok, please wait a moment.
Sure.
Thanks for waiting, there was no reservation found on your name.
That's Ok, thanks for your help.
Thank you for choosing us.