Hello.
Hello, how can I help you today?
   Would it be possible to change my reservation, which I have done with my name?
Sure, I am here to help you with that. May I know your name please?
Thank you, my name is Nancy Thompson.
Ok, Please stay online, I will check the previous list and revert to you.
Sure, take your time.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
That's fine, thank you for the response.
Thanks for reaching us.