Hello.
Hello. May I know your name please?
Myself Sharon Robinson.
Yes, how can I help you?
I would like to change my existing reservation because my seminar was postponed.
Sure, please wait for a moment.
Ok.
Sorry, there is no reservation found by your name.
Ok, no problem.
Do you want any more information please?
No, thank you for your services.
Thank you and have a nice day.