Hello.
Hello. How can I guide you?
I am Carol Lewis. Due to my health problem I want to change my reservation, can you please help me to change my reservation?
Sure, I will help you. Can you please give me a minute to check the ticket status?
Sure, take your own time.
Sorry Lewis, there is no reservation found with your name in our system database.
That's fine. Thank you for your help.
Thank you for choosing us.