Hello.
Hello.
Myself William Moore.
How can I aid you at this moment?
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
Thank you. Sure, take your time.
There is no previous reservation available in your name William Moore.
Oh! It may not  be booked properly due to server issue. Anyway, thank you for your time.
Thank you for reaching us, have a good day.