Hello.
Hello. How can I aid you today?
Can you please check for my previous booking now? I need to change my reservation.
Sure, I will assist you with that. Can you please mention your name for further process?
Ok, my name is Dorothy Thomas.
Ok, please hold on a moment.
Sure.
There is no previous reservation available under your name.
Oh! That's fine. Thank you for checking.
Thank you for reaching us.