Hi.
Hello.
I am Betty Jones.
Jones, how may I assist you?
Can you please help me to modify my reservation as my destination location got changed to IAD?
Sure, I am happy to help you. Please wait for a while, I will check your reservation status and let you know.
Thank you for considering my request. Sure, I will wait for your response.
Sorry Jones, I have not found any reservation under your name in our database.
Not a problem, anyways thank you for the information.
You are welcome and thank you for choosing us.