Hi.
Hello, how may I help you?
Owing to an emergency, my business conference got postponed, so I want you to change my existing reservation.
Sure, I can help you. May I know your name?
Sure, Kevin Walker here.
Thank you. Please wait for a while, let me check your reservation status in our database.
Sure.
Sorry, I did not find any reservation under your name in our database.
Ok, no worries at all. Thank you.
You are most welcome.