Hello.
Hello, how may I help you?
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
Sure, I am here to assist you. May I know your name?
Ticket was reserved on the name Frank Baker.
Thank you. Please wait for a while, I will check your reservation status and let you know.
Take your time.
I am sorry, I have not found any reservation under your name in our database.
No issues. Thank you for checking.
You are welcome and thank you for choosing us.