Hi,. I am Michael Hill.
Hello, how may I assist you?
Please, cancel my recent reservation due to sudden demise of my grand father.
Sure, we are here to help you.
Thank you.
Give me a minute, I will check the previous list and let you know the details of it.
Sure.
Thank you for your valuable time.
Ok.
I have found a reservation on your name, I have cancelled it.
Ok, thank you for the kind service in cancelling my reservation.
Thank you for reaching us, have a great day.