Hello.
Hello, how may I abet you today?
Owing to emergency I had to request for this cancellation. Can you please help me to cancel my recent reservation?
Sure, we are here to help you. May I know your good name to check the reservation?
My name is Mark Hall.
Please wait for a moment.
Sure.
Thank you for waiting, there is no reservation found on your name.
Not a single problem. Thanks for your kind information.
Thank you.