Hi.
Hello.
I am Margaret King.
King, how can I aid you today?
Owing to an emergency, I need to change my reservation. Can you please help me out?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check in our previous data base.
Ok.
Sorry King, there are no flights reserved on your given name formerly.
Ok, no problem. Thank you.
Welcome, thank you for choosing us. Have a great day.