Hello.
Hello, how may I address you?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I can definitely help you. May I know your name to check the status and get back to you.
Janet Wright here.
Ok, please give me a moment.
Sure.
We could not find any active reservation by the name you provided in our data base.
No issue, Thanks for the information.
Thank you for approaching us.