Hi.
Hello. How should I assist you today?
Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?
Sure, I will help you with that. May I know your good name for cancelling the ticket?
Donald Green here.
Ok, please give me a moment.
Sure.
Ok Donald, your reservation  has found and successfully cancelled.
Ok, thank you for your help in cancelling my booking.
Thank you for reaching us. Have a good day.