Hello, I am David Smith.
Hello, how can I assist you?
As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you please help me out in cancelling my recent reservation?
Sure, we are glad to help you. Please wait for a moment, I will check the reservation status and let you know.
Sure.
Thank you for waiting. Unfortunately, we did not find any reservation on your name.
OK, no problem. Thank you for the response.
Thank you for approaching us.