Hi.
Hello, how may I assist you for the day?
Due to sudden demise of my grand father, I want to cancel my reservation. Can you help me with that?
Sure, we are here to help you.
Thank you.
May I know on which name the ticket has been reserved?
I have reserved the ticket on the name Gregory Gonzalez.
Ok, please wait for few minutes.
Ok.
Sorry we did not find any reservation against your name.
No worries, thank you for the information.
Thank you for choosing us.