Hello.
Hello, how can I guide you?
I am Jeffrey Rodriguez. I want to change my reservation due to my bad health issues, can you help me in changing?
Sure, I will check your reservation and let you know the status.
Ok.
Thank you for waiting. Sorry to tell you, there is no reservation found with your name to modify your ticket.
That's ok. May be my brother not reserved the ticket properly.
Thank you for choosing us. Have a great day.
Thank you for your help.
Welcome.