Hello.
Hello.
I am Mark Allen.
Can you tell me how may I assist you?
I need to cancel my reservation, can you help me out please?
Sure, I am glad to assist you with the ticket cancellation process.
Thank you.
Please wait a minute. I will check your ticket status and let you know.
Sure.
I am really sorry to inform you, there is no reservation found with your name to cancel.
That's ok, no problem. Thank you for your help.
You are most welcome, thank you for contacting us.