Hello.
Hello, how may I assist you?
My name is Kimberly Nelson.
Nice to meet you, Kimberly.
Actually, I made my booking last month to attend my concert this week. But, because of my health condition, I cannot attend it. So, please cancel my reservation.
Ok, please wait a minute. I will check and let you know.
Sure, take your time.
There is no reservation found under your name.
It's alright, not an issue. Thank you for your quick response.
Most welcome.