Hello. Dorothy Hill here.
Hello, may I know how can I assist you now?
I want to change my existing reservation due to heavy rain fall. Can you help me for this one.
Sure, I can help you in that. Please wait for a moment.
Sure, take your time.
We are sorry to notify that, there is no active reservation found on your name.
No issues, thank you for your information.
Thanks for communicating with us.