Hello.
Hello. May I know how best I can help you today?
I want to cancel my recent reservation, can you please help me with this?
Sure, I am glad to help you with the ticket cancellation.
I am Raymond Smith.
 I need some basic information to check your ticket details, can you please tell me your full name?
I have already mentioned above.
Sorry for the inconvenience, please wait a moment I'll check the reservation list.
No problem, thank you.
Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's ok, thank you.
Thank you for approaching us.