Hello.
Hello, how can I assist you today?
I want to change my existing reservation, can you please help me with this?
Ok, please can I know your name to check for the status of your reservation?
I am Daniel Baker.
Ok, please wait a moment I will check.
Sure.
Sorry Daniel Baker as your reservation status is inactive I can not amend it.
Ok, no problem.
Ok, thank you for choosing our agency.