Hi.
Hello, how can I assist you today?
I met with an accident and my leg got fractured, so I am unable to travel now. Can you please help me with cancelling my reservation?
Sure, I am here to help you.
Thank you.
May I know your name to proceed further?
My name is Scott Anderson.
Ok, please wait for a while.
Ok.
Thank you for your time. We are sorry to inform you that there was no reservation found on your good name.
No issues, thank you for your information.
Thank you for contacting us.