Hello.
Hello. How may I aid you?
Suddenly, my planned trip got cancelled due to some problems in the family, can you please help me to cancel my previous ticket?
Sure, I am here to help you out.
Thank you for considering my request.
May I know your name please?
My name is Steven Martinez.
Please give me a moment to check your reservation status.
Ok, take your time.
Sorry, there is no reservation found on your name in our records.
It's ok, not a problem with that. Anyways thank you for checking my ticket status.
Thank you for reaching us.