Hello.
Hello, how may I aid you?
My concern is regarding the flight ticket cancellations, can you help?
Ok, may I know your name to check with your previous booking?
Ok, please check for the name Betty Clark.
Please give me a momnet to check.
Ok, please take your time.
Sorry to say, there is no reservation found by your name.
That is ok, thank you for the help.
Thank you for choosing us. Have a nice day.