Hello.
Hello.
I am Mary Turner.
What service that you are seeking from our agency?
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
Sure, I am glad to help you.
Thank you.
Please wait a moment to check your previous reservation.
Ok.
Sorry to inform you that, there is no reservation with your name in our database.
Oh! It's ok no problem.
Thank you for approaching us, have a great day.
Thank you for your information.
Welcome.