Hello.
Hello, what sort of help are you seeking from us?
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, I am here to help you out with that.
Thank you.
May I know your good name please to track the details?
Myself Jennifer Green.
Ok, Please allow me a moment to check for the previous reservation in our data base.
Sure.
We are sorry to say that, there is no active reservation found on your name.
It's ok, thank you.
Thanks for approaching us, have a nice day.