Hello.
Hello, how can I assist you today?
I want to cancel my reservation due to heavy rains at my destination place, will you assist me in cancellation?
Sure, may I know your name please?
Sure, my name is James Walker.
Ok, please wait for a while.
Ok, I will wait.
Sorry, there was no reservation found with your given name.
No issues, thanks for your service.
Thank you for opting us.