Hi.
Hello. How can I help you?
Unfortunately, I want to cancel my reservation due to some health issues, can you please help me in this condition?
Sure, can I know your name please?
Sure, my name is Donna Allen.
Ok, wait a moment please.
Sure, take your time.
Allen, I have cancelled your reservation successfully.
That's ok, anyways thank you for your valuable time.
Thank you for approaching us.