Hello.
Hello, how may I help you?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, may I know your name?
My name is Karen Lewis.
Thank you. I will check your reservation status and let me know.
Ok.
Sorry, there is no reservation found under your name in our database.
Not an issue, thank you.
You are welcome and thank you for choosing us.