Hi.
Hello. May I know your name?
Owing to an emergency, my business conference got postponed. So I had a request to you to change my existing reservation? Sure, I had a reservation with name Mary Adams.
Sure, I can help you. Please wait a while.
Sure.
Thanks for being waiting. We didn't found any reservation by this name.
Ok, no worries at all. Thanks for your kind service.
Thank you for consulting us.