Hi.
Hello. How may I aid you?
I am John Harris, I had done a reservation last week to visit Austin. But, due to heavy floods there I haven't visited there. So, I want to cancel my flight ticket reservation.
Ok. Wait a minute, I'll check and let you know.
Ok, sure.
Sorry John, there is no reservation found with your name in our records.
It's ok. Thank you for the information.
Most welcome.