Hi.
Hello.
I am Melissa Lee.
How can I assist you at this moment?
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
Sure, I will help you with this.
Thank you.
Melissa Lee, I have found your reservation. Can you please provide your nearest airport codes of travelling?
My travelling airport codes are SFO to MSP.
May I know your planned dates of journey please?
My planned travel dates are 02/02 and 02/04.
Delta airlines is available on this route with a ticket fare of 100, shall I book your ticket?
Ok, proceed to booking.
Your ticket is booked with flight number 1007.
Thank you for booking.
Thank you, have a safe journey.