Hi.
Hello, how best I can help you today?
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you help me?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Emma Mitchell here.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thanks for the information.
Thank you for choosing us.