Hi.
Hello, how may I aid you today from my end?
I need to cancel my reservation as my exams got cancelled due to bad weather. Can you help me with that?
Sure, I am here to help you out. Please allow me a moment. May I know your name?
Thank you for considering my request. My name is Nicholas Hill.
Sorry, there is no reservation on your name in our database.
Not an issue with that, anyways thank you for the information.
Thank you for reaching us.