Hi.
Hello, how may I help you?
Patricia Thompson here. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, please wait for a moment to check your details.
Ok.
I have found your reservation, can I have your new airport codes?
My airport codes will be CLT to OAK.
Sure, may I know your travelling dates?
My trip dates will be Dec 16 to Dec 18.
Do you have any requirements? Are you fine with connecting flight?
Economy is my class preference. I want 1 connection limit.
There is a connecting flight 1021 of Southwest airlines, can I proceed?
Please proceed.
Your booking is done in economy class.
Thank you.
Welcome.