Hello.
Hello, how may I assist you today?
 I need to cancel my recent existing reservation due to postpone of Hockey finals. Can you cancel my reservation?
Sure, can I have your name please?
I am Alexander Adams.
Ok, please wait for a moment I will let you know.
Ok.
Thanks for waiting, we have not found any reservation with your given name.
Ok, no problem. Thank you for your response.
Thank you for approaching us.