Hello.
Hello. How can I aid you today?
I would like to change my reservation due to sudden postponement of trip, can you please help me out with that?
Sure, I will aid you with that. Can you please mention your name for further process?
Thank you for accepting my request, I have reserved it on the name of Brian Phillips.
Ok, please hold on a moment.
Sure.
There is no previous reservation available under your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for reaching us.