Hello.
Hello. How may I help you?
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, can you please tell me your name?
Sure, my name is Jack Wilson.
Ok, please wait a minute.
Sure.
Sorry Jack, there is no active reservation found under your name in our records.
It's ok, thank you for your help.
Most welcome.