Hi.
Hello, how can I assist you today?
I would like to change my existing reservation. Can you help me in this?
Sure, we are gleeful to help you.
Thank you.
Please hold on for a moment.
Ok.
May I know your name please?
I am Nicole Young.
Sorry we did not find any reservation with your name.
It's ok, not a problem. Thank you for your information.
Thank you for availing us.