Hi.
Hello, how can I serve you now?
I am Stephanie Hernandez.
OK.
Due to heavy rainfall, my cricket match got postponed. Can you  please modify my existing reservation?
Ok, I can help you to modify your reservation.
Thank you.
Please wait a minute, I will go through your reservation and change it accordingly.
Ok.
Sorry, no reservation has been registered with us on your name.
Ok, thanks for your quick response.
Thanks for consulting us, have a great day.