Hello,. I am Kimberly Martinez.
Hello, Kimberly Martinez, How best can I aid you for today?
I want to cancel my recent reservation due to ongoing tornado at my destination point. Can you assist me?
Sure, I can help you in that.
Thank you.
 Please wait, let me check your reservation status?
Sure.
Thanks for your time.
Ok.
Sorry Kimberly Martinez, there is no active reservation on your name to cancel it.
It's ok, no issues. Thank you.
 Thanks for your presence.