Hello,.
Hello, how could I assist you?
I am Jeffrey Evans.
Ok.
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
Please wait a moment, I will check and back to you.
Ok.
We have found a reservation on your given name. Shall I proceed?
Yes, please.
Your ticket has been cancelled.
Thanks for your service.
Thank you for reaching us.