Hello.
Hello, how can I best help you now?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation which was made on the name of Barbara Walker?
Sure, I can help you in that. Please stay online, I will check the previous list and revert to you.
Sure.
We are sorry to inform you that, there is no active reservation found on your name.
Ok, Thank you for your service.
Thanks for connecting with us, have a nice day.