Hello.
Hello, how can I assist you for today?
I want to change my existing reservation, due to some health issues. Can you please help me with it?
I am happy to help you in changing your reservation.
Thank you.
Can you please provide your name to check the reservation status?
My name is Matthew Brown.
Sorry to say this Matthew Brown, there is no active reservation with your name in our booking list.
Ok, not a problem.Anyways, thank you.
You are welcome, thank you for reaching us.