Hello. I am Brian Baker.
Hello. How can I assist you today?
I would like to cancel my ticket as I am having an emergency work in my hometown, can you please cancel my ticket?
Sure, I will help you on that.
Ok.
Please give me a moment for checking your reservation.
Sure.
Thank you for waiting. There is no reservation found under your name.
Ok no problem, thank you for your services.
Welcome, have a great day.