Hi.
Hello. How may I help you?
Owing to an emergency, my meeting with client got cancelled, so I want you to cancel my existing reservation.
Sure, can I know your name?
Sure, Sarah Smith here.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation found with your name in our records to cancel.
Ok, no worries at all. Thank you for your assistance.
My pleasure.