Hello.
Hello. How may I assist you today?
I had done my booking last week to meet my grand mother. But accidentally my grand mother came to my home.So, I would like to cancel my flight ticket. Can you help me?
Sure, hold on for a moment. Let me check.
Ok.
Can I know your name?
My name is Carolyn Lee.
I am sorry to inform you that there are no reservations with your name.
I think my ticket is not booked properly,  while I am booking previous. It's ok, no problem.
Thank you, have a good day.