Hi.
Hello, how may I help you?
Owing to an emergency I need to cancel my reservation, can you help me?
Sure, I will help you. Please wait for a moment to check your details. Meanwhile, may I know your name?
I am Kathleen Robinson.
Sorry, there is no reservation found on your name in my records.
Not an issue, thank you for checking.
Thank you for reaching us, have a nice day.