Hello,.
Hello, how may I provide service to you?
I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. Would you please help me in cancellation?
Sure, we are here to help you.
Thank you.
Could you please provide your name to check your reservation status?
Please check the reservation with the name of Kathleen Harris.
Please wait for a while, I will check your reservation status and get back to you.
Ok, please make it as soon as possible.
Thank you for your patience.
My pleasure.
We hardly tried to find your reservation to cancel your ticket, but no reservation has been found with your name.
Ok, no issues. My brother might have cancelled my reservation. Anyhow thanks for the information and spending your valuable time for me.
Thank you for reaching us with a query. We hope to serve you again. Have  a speed recovery.