Hi. I am Catherine Smith.
Hello. How may I help you?
      Would it be possible to cancel my reservation, which I have done with my name?
Sure, I am here to help you to cancel the ticket.
Thank you.
Can you please wait a mimute?
Yes, I will wait.
Sorry to inform you that, there is no active reservation found with your name. You are welcome. Thank you for choosing us.
That's ok, thank you for the response.
You are welcome.