Hi.
Hello, how may I assist you today?
I want to change my existing reservation due to postpone of my trip, so can you please help me with this?
Sure, we are here to help you.
Thank you.
Please share your name.
My name is Helen Jones.
Please wait a minute.
Sure.
Sorry, there is no active reservation on your name to change.
Not a problem, thank you for the information.
Thank you for reaching us.