Hi.
Hello. How may I help you?
Can you help me to book a flight from EWR to CLT?
May I know your trip dates?
My travelling dates are 12/25 and 12/27.
Do you have any other requirements?
I need a direct flight.
Ok, please wait a minute.
I prefer economy class.
May I know your name please?
My name is Frank Scott.
Sorry Frank, there is no flights available.
No issues, thank you for your time.
Most welcome.