Hello.
Hello. How may I help you today?
May I know if it is possible to cancel my reservation which I did recently to visit the art gallery?
Yes, our agency is providing cancellation service also. May I know your good name please?
Ok, I had done the reservation on the name Lisa Jones.
Ok, please wait for a while.
Ok, take the time you need.
Lisa, there is no reservation found under your name to do cancellation.
Thank you for the information. May be it is not booked before.
Thank you for choosing us, have a great day.