Hello.
Hello, how may I help you today?
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I am here to help you.
Thank you.
May I know your name please for further process?
Sure, my name is Edward Evans.
Please wait for a mean while.
Sure, take your time.
Sorry Evans, there is no reservation found as per your name to cancel your reservation.
Ok, no problem.
Thank you for your information.