Hello.
Hello, how may I aid you today from my end?
I am Anthony Carter. I would like to change my existing reservation due to bad weather conditions. Can you please help me with this?
Sure I am here to help you out. Please allow me a moment.
Sure, take your time.
Sorry  Anthony Carter, there is no reservation on your name in our database.
Ok, not an issue. Thank you for the information.
Thank you for reaching us.