Hi.
Hello, how may I help you?
Actually, I want to cancel my reservation which is done recently due to some health issues, can you please help me?
Sure, may I know your name please?
Sure, my name is Justin Baker.
Wait a while, kindly.
Sure.
 Sorry, there is no reservation found for the user name in our back end to cancel it.
Ok, not an issue. Anyways, thank you for your service.
Thank you for reaching us.