Hello.
Hello. How may I aid you today?
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
Sure, I am oblige to help you.
Thanks.
Can you please provide your name to check your previous reservation?
Sure, my name is Kathleen Thompson.
Ok, please be on hold.
Ok.
We regret that, there is no reservation found with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for approaching us, have a great day.