Hello.
Hello. By what way can I aid you now?
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me?
Sure, I will help you. To check the reservation, I want to know your name.
Emily Roberts here.
Please hold on.
Ok.
Thanks for being patience. We did not find any reservation on your name to change. Thank you for choosing us, have a pleasant day.