Hello.
Hello, how may I aid you?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, may I know your name?
Ok, I am Stephanie Hill.
Please give me a moment to check your ticket status.
Sure, take your own time.
Sorry Stephanie Hill, no reservation is available by your name.
Ok, not an problem. Thank you for your information.
Thank you for reaching us.