Hello. I am Andrew Johnson.
Hello, how may I assist you at present?
Due to an emergency case, I have to cancel my family trip. Can you please help me in flight ticket cancellation process?
Sure, we are here to help you with cancellation. Please wait for a while.
Thank you and I can wait for your reply.
Thanks for waiting, there was no active reservation on your name to cancel it.
No issues with that one, thank you for your immediate response and providing the information.
Thank you for connecting with us.