Hello.
Hello. How can I help you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
May I know your name?
I am Kathleen Gonzalez.
Sorry, there is no reservation by your name.
Ok, no issues. Thank you for the information.
Thank you.