Hello.
Hello, how may I help you?
I need to cancel my recent reservation due to some health issues, can you help me in doing that?
Sure, we are here to help you.
Thank you.
May I know your name please?
John Evans here.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation your given name.
Ok, thank you for checking.
Thanks for contacting us.