Hello.
Hello, how may I assist you?
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
Sure, I will help you with this. May I know your name please?
Sure, my name is Stephen Rodriguez.
Please wait for a mean while.
Ok.
Sorry, there is no reservation found as per your name to change any reservation.
That's ok, thank you.
You are welcome.