Hello.
Hello, how can I aid you for the day?
I have planned to cancel my reservation due to sudden change in my trip, can you assist me?
Sure, we are glad to help you. May I know your good name please?
Stephen Brown.
Ok, please wait for a minute.
Sure.
Sorry to say that, no reservation was found on your name to cancel.
No problem, thank you for searching.
Thank you for choosing us.