Hello.
Hello, how can I help you?
Justin Gonzalez here. I will be cancelling my reservation due to earthquake in Austin, can you help me?
Sure, I will help you with our cancellation.
Thank you for your positive response.
Sorry to tell you, there is no reservation found with your name in our database.
Oh! That's very sad to know. Anyways, than you for checking.
You are welcome, thank you for choosing us.