Hello.
Hello, how can I help you?
Can you please help me to cancel my recent reservation due to sudden demise of my great grand mother?
Sure, I am here to help you for this. Could you please share me your name?
I made a reservation by this name Helen Hall.
Just a moment, let me check your reservation status in our database.
Sure.
Sorry for inconvenience, no reservation is found under your name.
Ok, not an issue. Thank you for your information.
Thank you very much for contacting our agency.