Hello.
Hello, what help are you seeking from our agency side?
One of my friend is giving a party at Seattle location but due to some health problems the planned trip got changed to another dates, can you please change my flight ticket booking?
Ok, may I know the name on which you have reserved your previous ticket?
Thank you and I am Helen Lewis.
Ok, can you please be on hold for a while?
Sure, I don't mind for waiting.
Helen Lewis, I regret too inform you. There is no active reservation by your name.
No problem with, thank you for your assistance with in quick time.
Thank you for choosing us.
Welcome.
Have a nice day.