Hi.
Hello, how may I help you today?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, may I know your good name?
I am Matthew Gonzalez.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No problem, thanks for the information. No problem, thanks for the information.
Thank you for reaching us.