Hello,.
Hello, how can I aid you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, may I know your name please?
I am Pamela Lopez.
Ok, please wait for a moment, I will check and get back to you.
Sure.
Sorry, there was no reservation found with your name to cancel.
Ok, no issues. Thanks for the information.
Thank you for opting us.