Hello.
Hello, how can I aid you?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Ok, please can I know your name to amend the reservation?
I am Stephanie Thomas.
Ok, can you wait a moment?
Sure.
Thank you for waiting, sorry as per the reservation records your ticket is not available to change.
Ok, no issues.
Thank you for choosing our agency.