Hi.
Hello, how can I help you today?
I would like to change my flight reservation as I am unwell, can you please help me?
Sure, may I know your name?
Thank you. I am Sarah Jones.
Ok, Please stay online, I will check the previous list and revert to you.
Sure.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
Not an issue. Anyway, thank you for checking.
Thanks for reaching us.