Hello, I am Brenda Brown.
Hello Brown, how can I aid you today?
I want to postpone my trip due to an emergency. Can you aid me?
Sure, I am here to help you. Hold on for a moment. Let me check in our data base.
Thank you, take your time.
Sorry Brown, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.