Hello.
Hello, how can I help you today?
I want your help to making some changes in my existing reservation due to the busy schedule on my previous planned dates.
Sure, may I know your name please?
My name is Susan Scott.
Ok, please wait for a moment, I will check and get back to you.
Sure.
Sorry, there was no reservation found with your name.
Ok, no problem. Thanks for your information.
Thank you for opting us.