TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. I am Elizabeth Lee. 
 agent: Hello, how may I aid you? 
 customer: I would like to cancel my recent reservation as my workshop got cancelled. 
 agent: Sure, please wait a moment I will check and get back to you. 
 customer: OK. 
 agent: Thanks for waiting, unfortunately there is no reservation found with your name. 
 customer: Ok, thank you for your response. 
 agent: Thanks you.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I want to travel from EWR to AUS. My travelling dates are from 07/14 to 07/16. 
 agent: Ok, please wait for a moment. 
 customer: Make sure that there is 1 connection. 
 agent: Sorry, there are no flights available regarding your journey. 
 customer: That's ok. 
 agent: Do you want any other information please? Ok. Thank you and have a nice day. May I know your name please? 
 customer: Gary Allen here. Thank you for your support.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I best help you? 
 customer: I am planning to go for a round trip to New york, LGA. 
 agent: Kindly assign your scheduled dates? 
 customer: Can you help me in booking by the name Anna Campbell? My travelling dates are from 11/11 to 11/13. 
 agent: May I know your budget for flight ticket? 
 customer: I can bare up to 1000. 
 agent: Just hold on a minute, let me check and get back to you. 
 customer: Sure. 
 agent: Thanks for being patient. 
 customer: Ok. 
 agent: There is a flight found with an airline Spirit of flight number 1005 and cost is 100. 
 customer: Ok, Proceed. 
 agent: Would you like me to proceed? 
 customer: Sure. 
 agent: Your ticket has been booked. 
 customer: Thank you. 
 agent: Thank you for choosing us.

SOLUTION:
book