Hello.
Hello, how may I assist you today?
I want to change my existing reservation, can you please help me with this?
Sure, we are here to help you to change it.
Thank you.
To proceed further, May I know your name?
I am Nicole Thompson.
Please wait for a while.
Sure.
Thanks for your time, there was no reservation found on your name to change it.
Ok, no problem. Thank you for your time.
Thank you for approaching us.