Hello.
Hello, do you need any help from us?
I want to cancel my existing reservation, which is done recently. Can you please help me out?
Sure, could I have your name please?
Sure, myself Raymond Walker.
Ok, please allow me a moment.
Sure, I will wait for your response.
Sorry, there is no reservation with your name in our portal to cancel further.
Not a big problem, anyway thank you for the information.
You are welcome, have a great day.