Hi.
Hello. How may I assist you at this moment?
Can you please help me in changing my existing reservation?
Sure, I will help you with that, may I know your name please?
I have reserved my flight ticket with name Laura Jackson.
Please hold on for a moment to check your reservation status.
Ok.
Laura, I did not find any reservation with your name in my database.
Ok, fine. Thank you for your information.
My pleasure, have a nice day.