Hello.
Hello, how may I aid you now?
Please change my existing reservation, due to some health issue.
Ok, please mention your good name so I can check with your previous booking status.
Sure, I am Stephanie Perez.
Please allow me to check with your previous reservation.
Ok.
Stephanie Perez, I am very apologetic to inform you but there is no active reservation found by your name.
Ok, Thank you.
Thank you for approaching our agency regarding your help. Have a nice day ahead.