Hello.
Hello. How may I assist you today?
Katherine Thomas here.
Nice meeting you Thomas.
Due to an emergency, I want to cancel my reservation. Can you please help me for that?
Sure, I am glad to help you with that. Please wait a moment to check.
Ok, I will wait.
We regret to inform you that, there is no reservation with your name in our records.
Anyway, thanks for the information.
Thank you for reaching us, have a great day.