Hello.
Hello, how may I help you?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, may I know your name please?
Thank you. Please check the reservation with my name Gregory Miller.
Ok, please wait, let me check your reservation.
Sure, take  your time.
Sorry to inform you Gregory Miller, there is no active reservation found with your name in our records.
Oh! It may not be booked properly while booking due to server issues. Anyway, thank you for your time.
My pleasure.