Hello.
Hello. How may I assist you at this moment?
I want to change my reservation, due to some problems I am unable to travel those dates, can you please change my reservation?
Sure, I am glad to help you. Can you please provide your name to check your previous reservation?
Thanks, my name is Karen Jones.
Ok, please be on hold. We regret that, there is no reservation found with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for reaching us, have a great day.