Hello.
Hello, how may I aid you today?
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. So could you please help me out?
Sure, I will help you.
Thank you.
May I know your name?
My name is Susan Jones.
Please wait a minute.
Sure.
We could not found any reservation on your name.
That's Ok, thanks for your help.
Thank you for reaching us.