Hello.
Hello, do you need any help from us?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, could I have your name please?
Thank you. Myself Ashley Johnson.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes further.
Ok, no issues. Anyway thank you for checking out.
You are welcome, have a great day.