Hello.
Hello, how may I guide you today?
Can you please help me to cancel my recent reservation, as my schedule is cancelled suddenly?
Sure, I am here to help you with this. May I know your name please?
The ticket is reserved under the name Margaret Hall.
Ok, please wait for a moment.
Sure, I will wait for your response.
Sorry Hall, there is no reservation found as per your name to cancel it.
No issue, might I had reserved with other name. Anyway thank you for checking.
You are welcome.