Hello, I am Cynthia Smith.
Hello Cynthia Smith, how may I help you?
I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
Sure, I will help you.
Thank you.
Please wait, let me check your reservation status in our database.
Take your time.
Sorry, there is no reservation found under your name in our database.
No issues. Thank you for checking.
You are most welcome and thank you for contacting us.