Hello.
Hello, how may I help you today?
I need to change my reservation due to my planned event got postponed. So please help me with that.
Sure, could you please help me with your name?
Thank you. Myself Christine Hill.
Wait a minute.
Sure, take  your time.
Sorry, there was no reservation found on your name.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
Thank you for choosing us.