Hi.
Hello, how may I serve you at this moment?
Could you please change my existing reservation due to postpone of my exams?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Ruth Carter.
Ok, please be on hold for some time.
Sure.
Thank you for your time, sorry we did not find any reservation on your name.
Not a problem, thanks for checking.
Thank you for opting us.