Hello.
Hello. How may I lend a hand to?
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
Let me check your reservation status in our database, please wait for a moment.
Sure, take your own time.
For cancelling the reservation. May I know your name?
Yes, I am Laura Jones.
Sorry to intimate, no reservation is found with your criteria.
Ok, no problem. Thank you for your information.
Thank you very much for utilising our agency.