Hi.
Hello, how may I assist you?
I want to cancel my reservation due to bad weather condition in my location.
Sure, I will help you out. Please provide me your name to check the previous reservation on your name?
Sure, my name is Benjamin Martin.
Please wait a moment.
Sure, take your time.
I found your reservation on your name and I cancelled it.
Ok, thank you for your help.
Thank you for reaching us.