Hi.
Hello. How may I assist you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you out.
Thank you.
May I know your name please?
I am Susan Evans.
Wait a moment please.
Sure.
Susan Evan, we haven't found any reservation under your name in our database.
Ok, no problem. Thanks for the information.
Thank you for choosing us.