Hi.
Hello. How can I assist you at this moment?
Owing to an emergency, I want to cancel my existing reservation. Can you help me with that?
Sure, I will assist you with that. May I know your name for further process?
Sure, Thomas Walker here.
Ok, please wait a moment.
Sure.
I have found your previous reservation and cancelled successfully.
Thank you for your kind service.
Thank you for reaching us.