Hello.
Hello, how may I assist you today?
Edward Young here. I would like to change my recent reservation, can you help me?
Ok, let me check with your existing reservation for a moment.
Sure.
Thank you for waiting.
It's ok.
I'm so sorry to inform you, there is no reservation found by your name in our data base.
That's fine, anyway thanks for your help and valuable information.
Thank you for approaching our agency.