Hello.
Hello, how can I help you today?
Myself Katherine Taylor, I want to cancel my flight reservation as I met with an accident. Can you please help me?
Sure, I am very happy to help you. Please be on hold for a while. I will check your reservation status and get back to you.
Thank you. I will wait for your reply.
Thank you for waiting. Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
Not an issue. Anyway, thank you for checking.
 Thank you for reaching our agency, have a great day.