Hi.
Hello. How may I guide you today?
As my exam got postponed, can you help me to change my existing reservation?
Sure, I will help you with that. Can I know your name to check your previous reservation?
Sure, my name is Linda Lewis.
Ok, please be on hold.
Ok.
We regret to inform you that there is no reservation found on your name in our database.
That's ok, thank you.
Thank you for reaching to our services, hope you have a great day.