Hi.
Hello.
I am Charles Smith.
How may I assist you today Smith?
Will you assist me in changing my reservation as my plan to go for a film festival got postponed?
Sure, I am oblige to help you with that.
Thank you.
Please wait a moment to check your previous reservation status.
Sure.
We regret to inform you that, there is no reservation on your name in our records.
Not an issue. Thank you for your response.
Thank you for reaching us, have a great day.