Hello.
Hello. How may I aid you?
I am Susan Thompson. I would like to cancel my reservation as I am leaving for hometown, can you please help me out?
Sure, I am here to help you.
Thank you.
Please give me a moment to check your reservation status.
Sure.
Sorry Thompson, we couldn't find any reservation on your name in our records.
Ok no problem, thank you for your services.
Thank you for choosing us.