Hi.
Hello.
I am Susan Jones.
How may I aid you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I will help you with that.
Thank you.
Please wait a moment to check your previous reservation.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, no issues. Thanks for the information.
Thank you for reaching us, have a great day.