Hello.
Hello. How can I assist you?
Please change my existing reservation owing to an emergency.
Ok, may I know your name?
My name is Carol Lewis.
I have found your reservation, can you please tell me your new travelling airport codes?
Airport codes are JFK and EWR.
May I know your new travelling dates?
Departure is by 03/16 and 03/18 is return date.
Sorry, no flights found on your route.
Thanks.
Most welcome.