Hi.
Hello. How can I help you?
Can you help me in cancelling my recent reservation, as my exams are postponed?
Sure, may I know your name?
Check under the name Melissa Martinez.
Thank you. Please wait for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation found by your name in our database.
That's ok, thank you.
You are welcome and have a nice day.