Hello.
Hello, how can I guide you for today?
I am Ruth Adams. Owing to an emergency, I want to change an existing reservation. Could you help me in changing the reservation?
Sure, I will help you with that. Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
Not an issue. Thank you.
Thank you for contacting us, have a nice day.