TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: Can you please reserve a flight ticket with the name of Paul Davis as I am planning to take my kids to centre for puppetry arts on 10/31? 
 agent: Sure, I am happy to help you. 
 customer: Thank you. 
 agent: May I know, from where you are planning to board? 
 customer: As my nearest airport is Houston, IAH, I want to board from here. 
 agent: When will you return to Houston? 
 customer: I would like to return on 11/02. 
 agent: Let me know your landing airport code to proceed further. 
 customer: Atlanta, ATL is my landing point. 
 agent: Thank you for sharing the details, wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting. There is a connecting flight available with fare 200 in Southwest airline. Shall I proceed? 
 customer: No, do not proceed. I need a direct flight. 
 agent: Ok. 
 customer: Thank you for your information. 
 agent: Thank you for approaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello. How can I assist you? 
 customer: Due to bad weather conditions, I cannot attend my meeting. Can you help me to change my existing reservation? 
 agent: Sure, may I know your name? 
 customer: Sure, my name is Frank Perez. 
 agent: Please give me a moment to check your ticket status. 
 customer: Ok. 
 agent: Sorry Frank, no reservation is available by your name. 
 customer: That's ok, thank you. 
 agent: Thank you for contacting us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello, how can I aid you today? 
 customer: Please help me to cancel my recent reservation due to my trip got cancelled. 
 agent: Sure, may I know your good name please? 
 customer: I am Carol young. 
 agent: Ok, give me a minute. 
 customer: Ok. 
 agent: We didn't found any reservation according to your requirements. 
 customer: Ok,not an issue. Thank you. 
 agent: Thank you for availing us.

SOLUTION:
no_reservation