Hi.
Hello. How can I help you at this moment?
Can you please help me in changing my existing reservation?
Sure, I am here to help you with this.
Thank you.
Can you please provide your name to check your reservation status?
I am Richard Rodriguez.
Richard Rodriguez, I have searched the database with your name and I didn't find any active reservation under your name.
Not a problem, thank you.
Thank you for opting us.