Hello, I am Melissa Edwards.
Hello, How can I assist you today?
Can you please cancel my reservation as I am unable to fly due to some health issues?
Sure, We are enthusiastic to help you. Please wait for a minute, I will check your reservation status.
Ok.
Thanks for your patience. There is no active reservation under your name, to cancel it.
It's ok, thank you for the information.
Thank you for approaching us.