Hi.
Hello, how can I assist you?
I need your help in cancelling my recent reservation, can you help me in that?
Sure, I am willing to help you. May I know your name please?
Sure, my name is Patrick Collins.
Ok, please stand by I will get back to you.
Ok.
Thank you for waiting, sorry to say that we didn't find any reservation on your name.
That's ok, thank you for giving the information.
Thank you for reaching us, have  a nice day.