Hi.
Hello.
I am Ruth Hall.
Ruth Hall, how can I aid you today?
I want to change my existing reservation due to board exams. Can you help me in this?
Sure, I am here to help you. Hold on for a moment. Let me check.
Ok.
Sorry Ruth Hall, there are no flights reserved on your given name formerly.
That's ok, thank you.
Welcome, thank you for choosing us. Have a great day.