Hi.
Hello, how may I assist you today?
Owing to an emergency, my live concert got cancelled.
Sure, we are here to help you with cancellation.
So I want you to cancel my recent reservation.
Sure. To proceed further, may I know name?
Sure, Helen Jones here.
Ok, please wait for a moment.
Sure.
Thanks for your time, there was no reservation found on your name to cancel it.
Ok, no worries at all. Thank you for your kind service.
Thank you for choosing our service.