Hello.
Hello, how may I help you?
Please cancel my recent reservation due to some health issues?
Sure, I will help you with that. May I know your good name?
I am Joshua Phillips.
Please wait for a while and let me check  your reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data to cancel it.
Thank you.
Thank you for visiting us, we hope see you again.