Hello. Gary Lopez here.
Hello, how may I assist you for today?
Could you help me with canceling my ticket, which I have reserve before with your agency?
Sure, I am here to help you.
Ok, thank you.
Please wait for a moment, let me check with the details and inform you.
Ok.
Thank you for waiting.
It's ok, not an issue for me.
There is no reservation found on your name in our database to cancel.
That' fine, any way thanks for checking.
Sorry for the inconvenience. Most welcome.