Hello.
Hello, how may I aid you at this moment?
Owing to an emergency I need to cancel my reservation, Can you please help me out?
Sure, I will help you with that.
Thank you.
May I know your good name?
My name is Carol Perez.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no active reservation found on your name.
Ok, no issue. Thank you.
Thank you for opting us.