Hi.
Hello,. How can I oblige you?
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
Sure, we are here to help you.
Thank you.
May I know your name to check in the reservation list?
I am Jack Johnson.
Please hold on, I will get back to you.
Sure.
Thanks for waiting.
My pleasure.
I have checked in the reservation list to cancel your booking but, couldn't find any reservation with your name.
That's ok, not a problem.
Thanks for approaching us, hope to serve you again.