Hi.
Hello, how can I help you today?
I am Carolyn Wright, just want to cancel my reservation, because my holiday trip is cancelled.
Sure, I am happy to help you.
Thank You.
Please wait for a while, I will check and get back to you.
Sure.
Thanks for your patience, we found a reservation on your given name. Shall I cancel it?
Ok. Please cancel it.
Ok, your reservation has been cancelled.
Thank you for your quick response.
Thanks for choosing us.