Hello.
Hello, how can I aid you for today?
     Owing an emergency I want to cancel my reservation, can you help me with it please?
I am here to help you with that. Can you please provide your name for checking the reservation status?
My name is Rebecca Garcia.
Please wait for a while to check in our booking list about your reservation status.
Sure, take your time.
Sorry to say this Rebecca Garcia, there is no active reservation with your name.
No issues. Thank you for the response.
You are welcome, thank you for reaching us. Hope you have a nice day ahead.