Hi, I am Catherine Collins.
Hello, how may I help you today?
Owing to an emergency, my soccer tournament has been postponed. So I want you to change my existing reservation?
Sure, I will help you to change your reservation. Please wait for a moment, while I search for your reservation on your name.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, no worries at all. Thank you for your help.
Thank you for visiting us.