Hello.
Hello. How may I aid you today?
I would like to cancel my ticket due to effect with malaria, so can you please cancel the ticket?
Sure, we are gleeful to help you. Can you please provide your name to check your previous reservation?
My name is David Allen.
Sorry to inform you that, there is no reservation exists with the name of David Allen.
I think it might be cancelled ,anyways, thank you for your help.
Thank you for reaching us, have a great day.