Hello.
Hello, how may I assist you at this moment?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, we are glad to help you to change it.
Thank you.
Can I have your name please?
My name is Michael Baker.
Ok, please wait.
Sure.
Sorry to inform you that, there was no reservation found on your name to change it.
That's ok, thank you for checking.
Thank you for availing us.