Hi,.
Hello, how may I assist you?
I want to cancel my reservation, As my trip has been cancelled due to heavy storm at my destination. Can you help me in that?
Sure, we will help you.
Thank you.
Can I have your name to check the reservation list?
Karen Roberts, is my name.
Ok, please wait. I will check and revert to you with the current status.
Sure, make it quick.
Sorry to inform you that there is no reservation found on your name.
 That's ok, thanks for your information.
Thank you for reaching us.