Hello.
Hello, how may I be at your service today?
 I would like to change my reservation as I am leaving for holiday trip, can you please help me out?
Sure, we are here to help you.
Thank you.
Can you please provide your name to check your reservation status?
Myself Jason Thomas.
Ok, please be on hold.
Sure.
Sorry, we could not find any reservation on your name.
Ok, thanks for your information.
Thank you for choosing us.