Hi.
Hello, may I know your name, please?
I am Carolyn Hernandez.
Carolyn Hernandez, how may I help you?
Will you please assist me in changing my reservation as my plan to go for a trip got preponed?
Ok, please be on hold.
Ok.
We could not find any reservation on your name.
It's ok. Thank you for the information.
Thanks for connecting with us.