Hi. I am Matthew Roberts.
Hello, How can I help you?
I  would like to book a flight ticket from CLT to attend a robotic workshop at MSP, can you help me to book an economy class ticket?
Sure, May I know the travel dates?
My travelling dates are 02/09 and 02/11.
Please wait a minute.
Ok.
Sorry, No flights found with your chosen dates.
   That's ok, thank you for the response.
Thank you for opting us.