Hello.
Hello, how may I aid you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, I am glad to help you. May I know your name?
Thank you and my name is Catherine Rodriguez.
Please give me a moment to check your ticket status.
Sure, take your time.
Sorry Catherine Rodriguez, no reservation is available by your name.
It's ok, thank you for your help.
Thank you for reaching us.