Hi.
Hello, how may I oblige you today?
I need to cancel my reservation as I am not able to reach my destination due to heavy rain. Can you help me with that?
Could you please provide your name to check your previous reservation status?
Sure, my name is Eric Robinson.
We hardly tried to find your reservation but, no reservation has been found with your name.
Not an issue with that, anyways thank you for the information.
Thank you.