Hello.
Hello, how may I guide you today?
My name is Carol Parker. My plan to reach New York to participate in fishing tournament is cancelled due to heavy rain, so I want to cancel my reservation. Can you help me with that?
Sure, I will help with cancelling. Please give a minute, While I will check in the list and get back to you.
Ok.
Thanks for being patient, there is no active reservation found on your name to cancel.
Ok, thank you for the information.
Thank you for approaching us, hope to see you again.