Hi.
Hello. How may I assist you today?
Can you please help me to cancel my flight ticket?
Sure, I will help you.
Thank you.
Please help me with your name.
I am Kathleen Parker.
Please allow me a minute.
Sure.
Thank you. Kathleen Parker, I am really sorry to inform you that there is no reservation found on your name.
That's ok thank you for checking.
Thank you for understanding. Thank you for reaching us. Have a great time.