Hello.
Hello, how may I serve you at this moment?
I want change my existing reservation due to bad health issues, Can you help me with booking?
Sure, we are here to help you. May I know your name please?
Thank you. I am Ashley Gonzalez.
Ok, please be on hold.
Sure.
Sorry, we could not find any reservation on your name.
Ok, no problem. Thank you.
Thank you for choosing us.