Hello, I am Timothy Adams.
Hello, how may I support you today?
Due to heavy snow storms, I want to change my reservation. Can you help me with it?
Sure, I can change your reservation. Please wait for a moment, while I check for the reservation on your name.
OK.
Thanks for waiting, sorry to inform that there is no any reservation found on your name in our data.
No problem, I will try with another airline. Thank you.
Thank you for visiting us, hope see you again.