Hello.
Hello, how may I support you now?
Could you please help me with changing my existing reservation due to postpone of my event?
Sure, I will help you with that. May I know your name please?
I am Sarah Johnson.
Please wait for a moment, while I check for your reservation.
Sure, I will wait.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem, thank you for the information.
Thank you for reaching us, we hope see you again.