Hello.
Hello, how can I guide you for today?
I want to cancel my reservation, because I have some another important work on those dates, can you please cancel my reservation?
May I know your name, please?
Sure, my name is Barbara Parker.
Please give me a minute, I will find your existing reservation.
Sure.
Sorry, there is no reservation found under your name.
Oh! It's ok no problem. Thank you for your information.
Thank you for contacting us, have a nice day.