Hello.
Hello. How may I help you?
I have to cancel my previous flight ticket booking due to some problems, can you please help me in that one?
Ok, may I know your name?
Thank you for considering my request and my name is Katherine Anderson.
Please hold on a moment I will let you know the current status of your reservation.
Sure, I can wait for your response.
Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
No issues with that one, thank you for checking my reservation status.
Welcome, have a good day.