Hello.
Hello. How may I help you?
I would like to cancel my recent reservation, will you help me with that?
May I know your name please to check the status of your reservation?
Sure, myself Katherine Hernandez.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok, I will wait.
Sorry, there is no reservation matching with your name in our portal.
Ok, not an issue.
Thank you for reaching us.