Hello.
Hello, how can I aid you?
Can you please help me to cancel my recent reservation as I have some urgent work and can not make it to the trip?
Sure, may I know your name to check the details in our database?
Sure, my name is James Allen.
Please wait a moment.
Sure.
Sorry to inform you James Allen, no reservation found on your name.
No problem, thank you for the information.
Thank you for choosing our service.