Hi.
Hello, how can I help you?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
Sure, I am happy to help you. May I know your good name to proceed further?
Betty Lopez here.
Sorry, there is no active reservation on your name in our records.
That's ok, thank you for checking.
Thank you for availing us.