Hi.
Hello, how may I assist you?
Owing to emergency I want to cancel my recent reservation, can you help me with cancellation?
Sure, I am here to help you. Please be online for a while, let me check your reservation status. Can you please tell me your name?
Susan Anderson here.
Sorry, I have not found any reservation under your name in our database.
No problem, thank you.
You are welcome and thank you for choosing us.