Hello.
Hello. How can I assist you?
I would like to cancel my recent reservation  due to some personal issues, will you help me with that?
Ok, please can I know your name on which the reservation is done to check our records for your reservation?
Thank you for accepting my request. Myself Nicole Johnson.
Ok, please wait a moment.
Ok, I will wait.
Ok, there is no reservation been found on your name to cancel. Sorry for the inconveniences.
Ok, not an issue.
Thank you for choosing our agency.