Hello,.
Hello. How may I guide you today?
Can you please help me in changing my existing reservation, as my exam got postponed.
Sure, I am mirthful to help you with that. May I know your name please?
Thank you. Myself, Joseph Davis.
Please wait for a while, let me check your previous reservation status.
Ok.
Thank you for waiting. There is no active reservation found on your name in our database to change it.
Ok, no issues. Thank you for your help.
Thank you for reaching us, have a great day.