Hello, I am Betty Jackson.
Hello, how can I assist you today?
Owing to an emergency my trip was cancelled. Would you please help me in cancelling my recent reservation?
Sure, please wait for a while, let me check your reservation and get back to you.
Ok.
Thanks for waiting, sorry, unfortunately no reservation found with provided name.
No issues, Thank you for your information.
Pleasure to serve you, have a great day ahead.