Hello.
Hello. How may I guide you today?
I want to change my reservation due to sudden change in my trip, can you assist me?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
Carolyn Hernandez.
Please wait a moment.
Sure.
We regret to inform you that, there is no reservation found on your name in our reservation list.
No problem, thank you for searching.
Thank you for approaching us, hope you have a great day.