Hi.
Hello. How can I assist you at this moment?
I would like to change my brother's reservation because he is not feeling well, can you please help me out?
Sure, I will help you with this.
Thank you.
Can you please provide the name on which you have previously reserved the ticket?
Sure, his name is Richard Turner.
Richard Turner, there is no active reservation found under this name change it.
Not an issue, thank you for the information.
Thank you for contacting us.