Hi.
Hello, how can I help you today?
Can you please help me in changing my existing reservation, as my exam got postponed?
Sure, we are here to help you. May I know your name?
Please check under the name David Thomas.
Ok, wait for some time I will check and get back to you.
Sure, I will stand by.
Thanks for waiting there is no reservation found on your name.
That's ok, thank you.
Thanks for approaching us.