Hello.
Hello, how may I assist you?
I want to make some changes in my existing reservation because I did not get the concert tickets, so I am planning to travel on another date. Can you please help me?
Sure, could you please mention your name?
My name is Gary Lee.
Gary, please wait for a moment.
Ok.
Sorry Gary, there is no reservation found on your name to change your reservation.
Oh' It's ok, no problem. Thank you for your information.
You are welcome.