Hello.
Hello. How may I help you today?
I need to modify my flight ticket booking due to some health issues and I am unable to travel on those dates, can you please help me with changing?
Sure, I am glad to help you with that.
Thank you for accepting my request.
Could you send me your name?
I have done the booking on my name Carol Evans.
Please wait for a minute.
Sure, I can wait.
We are regret to inform you that, there is no active reservation on your name in our database.
No problem, I think the ticket booking is not reserved properly while I was booking. Anyway thank you for your help.
Thank you for reaching us. Have a nice day.