Hello.
Hello, how can I help you?
Due to my ill health, I would like to cancel my recent reservation to Dallas. Can you help me with this?
Ok, may I know your name please to check our records?
My previous reservation has done with the name Katherine Johnson.
Johnson, please wait for a minute.
Sure, take your own time.
Johnson, there are no active reservations found with your details.
Ok, not an issue. May be something went wrong while booking the ticket previously.
Sometimes it happens like that Johnson.
Thank you for providing information.
Thank you for contacting us.