Hi.
Hello. How may I aid you?
I want to change my reservation due to health problem, can you help me?
Sure, I will help you. May I know your name to check your previous reservation status?
Myself Carol Jones.
Ok Jones, please hold on to check.
Ok.
Sorry to inform you that, there is no reservation found with your name in our records.
No problem, thanks for checking.
Thank you for reaching us, have a great day.