Hello, I am Kathleen Clark.
Hello, may I assist you Clark?
I want to cancel my recent reservation due to postpone of my concert at Denver. Could you please help me?
That's sad news, let me check with your existing reservation first.
Sure.
Kathleen Clark, there is no reservation found under your name.Sorry for the inconvenience.
It's Ok. Thank you for the information.
Thank you for choosing us, have a wonderful day ahead.