Hello.
Hello, how can I guide you for today?
I want to cancel my recent reservation, can you please help me out?
May I know your name?
Sure, my name is Karen Walker.
Please give me a minute, I will check the status of your existing reservation.
Ok, I will wait for your response.
Sorry, there is no reservation found under your name in our database.
It's ok, thank you for the information.
Thank you for contacting us, have a nice day.