Hi.
Hello, How can I assist you?
I just want to change my reservation as my exam got postponed. Can you help me with it?
Sure, please mention your name to proceed.
I am Emily Lewis.
Ok, please wait for a minute.
Ok.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's fine, thank you.
Thank you for availing us regarding changing process.