Hello.
Hello.
I am Karen Adams.
How can I help you?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I'll help you in that. Please be on hold.
Yes, take your time.
I have found your reservation, shall I proceed to cancel it for sure?
Yes, cancel my reservation.
I have successfully cancelled it, have a great day.
Thank you for helping me.
Thank you for choosing us.