Hi.
Hello. How can I aid you today?
I need to amend an existing reservation, can you please help me?
Sure, I am happy to help you. May I know your name to check your reservation status?
I am Barbara Carter here.
Ok, please wait for a while.
Sure, I will wait.
Sorry for the inconvenience, we have not found any reservation on your name.
Ok, not an issue. Thank you for your information.
Thank you for choosing us, have a good day.