Hello.
Hello, how may I aid you?
My cricket match got postponed due to heavy rainfall, can you please change my reservation?
Sure, I can help you. May I know your name?
My name is Richard Lopez.
Please give me a moment to check your ticket status.
Ok, take your time.
Sorry Richard Lopez, no reservation is available by your name.
   No issues. Thank you for the response.
Thank you for choosing us.