Hi.
Hello, may I know how best I can help you today?
My name is Kathleen Walker. Can you help me to change the reservation which I had done last month?
Sure, I am here to help you in that.
Ok, thank you for positive response.
Please stay online, I will check the previous list and revert to you.
Ok, please take your own time.
We are sorry to say that, there is no active reservation found on your name.
Ok, that is not a problem. Thank you for the information provided.
Thanks for choosing us, have a great day.