Hi.
Hello, how may I help you?
Can you please help me in cancelling my recent reservation as my trip got cancelled?
Thank you. I will help you. May I know your name?
Please check the reservation on the name of Emily Wright.
Thank you. Please wait, let me check your reservation status.
Ok.
Sorry, there is no reservation under your name in our database.
Ok, no problem. Thank you.
You are welcome and thank you for choosing us.