Hello.
Hello, how can I assist you?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I can help you with that. May I know your good name please?
My name is Benjamin Lee.
Ok, please wait for a while.
Sure, I will wait for your information.
Benjamin Lee, there is no active reservation found under your name to do cancellation.
It's ok, thank you for the information.
Thank you for choosing us, have a nice day.