Hi.
Hello, how can I assist you for the day?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?
Sure, I am here to help you.
Thank you.
May I know your good name?
I am  Helen Turner.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
Ok, no issues. Thanks for the information.
Thank you for reaching us.