In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: I am Stephen Young. I am planning to visit some new places at Orlando, help me in booking my flight ticket with one halt. 
 agent: Sure, can you please share your travelling dates? 
 customer: My travelling dates will be 12/26 to 12/28. 
 agent: May I know your airport codes? 
 customer: I would like to start my journey from TX-DFW. My landing airport will be FL-MCO. 
 agent: Thanks for providing your details. Unfortunately there are no flights found with your requirements. 
 customer: Its ok, thank you for your assistance. 
 agent: Thank you for choosing us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: Can you assist me in booking my flight ticket from DTW to MCO? 
 agent: Sure, when are you planning to travel? 
 customer: My trip dates will be Nov 7th to Nov 9th. 
 agent: May I know your name please? 
 customer: I am Jonathan Lewis. 
 agent: Do you have any preferences? 
 customer: My depart time should be in the evening. 
 agent: Sorry, no flights found in your desired routes. 
 customer: Its ok, thank you. 
 agent: Thank you for reaching us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, how can I support you today? 
 customer: I have to do some modifications in my journey. Can you please aid me to change it? 
 agent: Sure, I am here to assist you. 
 customer: Thanks for considering my request. 
 agent: To proceed further, please mention your name. 
 customer: Sure, my name is Deborah Gonzalez. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Thank you for being patient, we are sorry to inform you that there was no reservation found on your given name. 
 customer: That's Ok, thanks for your time. 
 agent: Thank you for choosing us.
[A]:
no_reservation