Hello.
Hello, how may I help you today?
I am Kevin Perez. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my reservation?
Sure, I am glad to help you.
Thank you.
Please be on hold.
Sure.
There is no reservation found on your name in our database to cancel it.
That's fine, thank you for your service.
Thank you for availing us.