Hello.
Hello, how may I help you today?
Sharon Brown here. Due to emergency, I want to cancel my reservation. Can you please help me for that?
Sure, I am here to help you with this.
Thanks for that.
Please wait for a mean while to check for the availability.
Ok, I will wait.
Sorry Sharon, there is no reservation found as per your name to cancel your reservation.
Anyway, thanks for the information.
You are welcome always.