Hello.
Hello, how may I guide you?
Actually my Business Trip got postponed, so that I want to cancel my recent reservation. Can you help me?
Sure, I will help you. Can you please tell me your name with which the ticket is booked so that I will check?
Sure, the previous reservation is done under the name Nancy Brown.
Ok, please wait a moment.
Ok, take your own time.
Sorry, there is no reservation with your name in our database.
Ok, no problem,  thank you for your information.
You are welcome. Thank you for consulting us.