Hi.
Hello, how can I assist you?
Can you please help me with changing my recent reservation?
    Sure, I am here to help you. May I know your name please?
My name is Emily White.
Ok, please wait.
Ok.
Thank you for waiting, we found a reservation on your name. Can you please share your travelling dates?
My travel dates are Mar 02 and 04.
Ok, may I know your airport codes please?
Airport codes are SEA and IAD.
Ok, do have class preference?
I prefer business class.
Ok, can I know your connection limit?
I need a connecting flight.
Please share your other preferences.
I would like to depart at evening.
Please wait.
Ok.
Thank you for waiting, sorry no flights found with your details.
That's ok, thanks for the help.
Thank you for reaching us, have a good day.