Hi'.
Hello. How can I assist you at this moment?
I am Michelle Brown. I need to amend my reservation, can you help me out?
Sure Michelle Brown, I am happy to help you with that.
Thank you.
Please wait a moment to check your reservation status.
Sure.
Sorry Michelle Brown, no reservation has found under your name to change.
Thank you for your information.
Thank you for choosing us, have a good day.