TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: I am planning to change an exiting reservation, due to health issue.Can you please change my reservation? 
 agent: Sure. May I know your name? 
 customer: My name is Patricia Brown. 
 agent: Please wait a while. 
 customer: Sure. 
 agent: Thanks for being waiting, We didn't found any reservation by this name. 
 customer: That's fine, thank you for your help. 
 agent: Thank you for opting us.

SOLUTION: no_reservation

PROBLEM: customer: Hello, I am Lisa harris. 
 agent: Hello, How may I assist you? 
 customer: I want to attend a cultural exhibition in MA - BOS on 09/15 from IL - ORD and return on 09/17. Can you please help me out in booking a ticket with price limit of 5000? 
 agent: Sure. Give me some moment to check the availability of flight? 
 customer: OK. 
 agent: Thank you for being patience. There is a flight available based on your availability. Frontier air lines,flight number 1025. 
 customer: Can I know the price of the flight? 
 agent: Sure. The price is 100. Shall I proceed for booking? 
 customer: OK, you can proceed for booking. 
 agent: OK. Your ticket has been booked successfully. 
 customer: Thanks for your response. 
 agent: Thank you for choosing us!.

SOLUTION: book

PROBLEM: customer: Hello, I am Daniel Davis. 
 agent: Hello, how may I assist you today? 
 customer: As I am planning to brother birthday party, but due to some reasons it has been postponed. Could you please cancel my reservation. 
 agent: Sure, wait a moment, let me check and get back to you. 
 customer: Ok. 
 agent: sorry, unfortunately no reservation found with provided name. 
 customer: Thank you for providing me the information. 
 agent: You are welcome, thanks for your interest.

SOLUTION:
cancel