Hello.
Hello, how may I help you?
Can you help me to change the reservation which I had done recently?
Sure. May I know your name?
Ok, please check your records for the name James Rodriguez.
Thank you. Please wait for a while, let me check your reservation status.
Ok, please take your own time.
Sorry, I did not find any reservation under your name in our database.
Ok, that is not a problem. Thank you for assisting me.
You are welcome and thank you for choosing us.