Hello.
Hello. How may I help you today?
I want to cancel my recent reservation as my plan to meet my old friend got postpone due to my health issues. Can you help me in cancellation?
May I know your good name please?
I am Dorothy Lee.
Just hold on a moment.
Sure.
There is no reservation found with your given name.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.