Hello.
Hello. How may I serve you today?
I want to change my reservation due to postponed of my exam to other dates, so please help me in this.
Can I know your name please?
Sure, I am Deborah Thomas from Philadelphia.
Please give me a moment, let me check your reservation and revert to you.
Sure.
There is no reservation found with your given name in our data base.
Not a problem, thank you.
Thank you for choosing us.