Hello.
Hello, how may I render you today?
Due to heavy rain, I want to change my reservation. Can you help me?
Sure, we are glad to help you. May I know your name please?
Frank Lopez here.
Ok, please wait for a moment.
Sure.
Thank you for your time, we did not find any reservation against your name.
No problem, Thanks for the confirmation.
Thank you for reaching us. Have a good day.