Hello.
Hello, how can I help you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me in this?
Sure, we are here to help you.
Thank you for accepting my request.
May I know your name?
Sure, my name is Janet Robinson.
Ok, wait for some time I will check the reservations on your name and get back to you.
Sure.
Thanks for waiting there is no reservation found on your name.
No worries, thank you for informing me.
Thanks for approaching us.