Hello.
Hello, how may I serve you today?
Yesterday I have booked a ticket for Dallas, DFW but your agent misplaced my origin code from New York to Boston. So I need to change an existing reservation, can you please help me in that?
Sure, I will help you to change your reservation with correct airport code. May I know your name please?
My name is Mary Martin.
Please wait for a moment, while I check for the reservation on your name.
Sure, I will wait.
Thank you for waiting, Sorry there is no reservation found on your name in our system data.
Ok, no worries. Thanks for your kind response.
Thank you for reaching us.