Hello.
Hello, how may I help you today?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I will help you with that, may I know your good name?
My name is Elizabeth Lewis.
Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Not an issue, thank you.
Thank you for visiting us, we hope see you again.