Hi.
Hello. How can I assist you at this moment?
I am Elizabeth Thompson, can you please help me to modify my reservation as my exams got postponed?
Sure, I am happy to help you with that.
Thank you.
Please wait a moment to check your reservation status.
Sure.
Sorry Elizabeth Thompson, no reservation has found under your name to change.
Not an issue, anyways thank you for the information.
Thank you for choosing us, have a good day.