Hello. I am Jerry Turner.
Hello, how can I assist you?
As I need to stay back in own city due to hails on roads and heavy snow, I need to cancel my reservation.
Ok.
Can you please help me in cancellation?
Sure, we are here to help you.
Thank you.
 Give a minute, I will check the previous list and let you know the details of it.
Ok.
Thank you for your time, no reservation found on your name.
OK, thank you for the information.
Thank you for choosing us, have a good day.