Hello.
Hello, how may I assist you?
Can you please help me in changing my existing reservation?
Sure, can I know your name please?
My name is Kevin Lee.
Thank you, can you please wait for a while I will get back to you.
OK.
Thanks for waiting may I know your flight details please?
Sure,I need to travel from NC - CLT to NY - JFK.
Could you tell us the new dates please?
My travelling dates are June 27 and return on June 29 and price limit is 200 with one connection limit.
Thank you for your information, we found a flight with your needs. The details are as follows, flight number is 1002 with UA airlines, and price of 100 with one connection.
OK, you can proceed now.
OK, thank you. Your ticket has been confirmed.