Hello.
Hello, how may I aid you?
I am Robert Scott. Due to some personal issues, I want to change my recent reservation. Can you help me with that?
Sure, I will help you. Please wait for a while, let me check your reservation status in our database.
Thank you.
Sorry, I have not found any reservation under your name in our database.
Ok, not an issue.
You are welcome and thank you for reaching us.