Hello.
Hello. How may I aid you?
I would like to change my existing reservation, due to examination schedule postponed. Can you please help me?
Sure, I am glad to help you out.
Thank you.
May I know your name to check your previous reservation status?
My name is David King.
Ok, please give me a moment.
Sure.
Sorry, there is no reservation found on your name in our records.
No problem, thank you for checking.
Thank you for reaching us.