Hi. George Hall here.
Hello, how can I best aid you now?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, I can help you in that. Just wait for a moment.
Ok.
Sorry to specify that, there is no active reservation found on your name to change it.
That's ok, thank you for your help.
Thanks for opting us, we hope to assist you again.