Hello.
Hello. How can I assist you today?
Can you help me with making few changes in my existing reservation I made a week ago?
Sure, may I know your name to check for the previous reservation in our data base?
Myself Virginia Collins.
Please allow me a moment to check for the previous reservation.
Sure.
I appreciate your patience. Virginia, there is no reservation found under your name.
Oh! that's sad, anyways thank you for checking.
You are welcome. Thank you for contacting us.
Thank you for quick response.
You are welcome.