Hello.
Hello.
Patricia Lewis here.
How may I assist you at this moment?
I want to cancel my ticket due to snow storm in my place. Could you help me out?
Sure, I will help you with that.
Ok.
Please wait a moment to check your previous reservation.
Sure, take your time.
We regret to inform you that, there is no reservation on your name in our records.
It's ok, thank you.
Thank you for reaching us, have a great day.