Hello.
Hello, how can I assist you for the day?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
May, I know your good name?
i am Carolyn Gonzalez.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
Ok, no issues. Thanks for the information.
Thank you for reaching us.