Hi.
Hello, how can I serve you today?
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
Sure, may I know your good name?
My name is Debra Taylor.
Please wait for a moment. I will check and get back to you.
Ok.
Sorry to say that, no reservation was found with your good name.
Ok, no issues.
Thank you for opting us.