Hello.
Hello, how may I help you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I am here to help you.
Thank you for your response.
May I know your good name please?
Sure, my name is John Thomas.
Please wait for a mean while.
Ok.
Sorry Thomas, there is no reservation found as per your name to cancel it in your database.
Oh! It's ok, no problem. Thank you for your information.
You are welcome.