Hello.
Hello, how can I help you today?
I want to cancel my reservation due to sudden heavy snowfall at my place, can you please cancel my ticket?
Sure, may I know your good name?
Reservation was done on the name of Jerry Roberts.
Please wait for a moment.
Sure.
Sorry to say that, no reservation was found with your good name.
Ok, not a problem. Thank you.
Thank you for reaching us.