Hi.
Hello. How can I assist you at this moment?
Can you please help me in changing my recent reservation?
Sure, I will help you with that.
Ok..
Can I have your good name please to check your reservation status?
Myself Charles Gonzalez.
Ok, please wait a moment.
sure, I will wait.
Sorry Charles Gonzalez, no reservation has found under your name to change.
Thank you for checking.
Thank you for choosing us, have a good day.