Hello.
Hello. How may I assist you at this moment?
I want to cancel my recent reservation, as my grand father's health is not good. Can you please help me out with it?
Sure, I am glad to help you out with that.
Thank you for the response.
May I know your name to check your reservation status?
My name is Michael Young.
Ok, please give me a moment.
Ok, sure. Take your own time.
Sorry, there is no reservation found on your name in our records.
Ok, not an issue. Thank you for the information.
Thank you for reaching us.