Hello.
Hello. How can I assist you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, please allow me a moment to check for the previous reservation.
Sure.
May I know your name please?
My reservation was done under the name Nancy Walker.
Nancy Walker, there is no reservation found under your name.
Ok, not an issue. Anyways, thank you for the information.
You are welcome. Thank you for contacting us.