Hello.
Hello. How can I assist you at this moment?
Can you help me to cancel my reservation?
Sure, I am happy to help you with that.
Thank you.
Can I have your good name please to check your reservations status?
I am Sharon Anderson.
Ok, please wait a moment.
Sure.
Sorry Sharon Anderson, no reservation has found under your name to cancel.
No problem, thank you for checking.
Thank you for choosing us, have a good day.