Hi. I am Mark Martinez.
Hello, how can I best serve you now?
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, I can help you in that.
Thank you.
Please wait for a while.
Ok.
Sorry to specify that, there is no active reservation found on your name.
That's Fine. Thank you.
Thanks for consulting with us, have a great day.