Hello. Mark Phillips here.
Hello, how can I aid you for today Mark Phillips?
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
I am here to help you with that.
Thank you.
Sorry to say this there is no active reservation with your name to change your reservation.
Oh! Not an issue, thank you for the information.
You are welcome, thank you for reaching us.