Hi.
Hello. How may I assist you?
Can you please cancel my recent reservation? As my planned trip has been cancelled.
Sure, I am here to help you with the ticket cancellation. Can I know your name?
Sure, my name is Charles Gonzalez.
Ok, please allow me sometime to check your ticket status.
Sure, I'll wait for your response.
Sorry to inform you, I haven't found any active reservation with your name in our database to cancel the ticket.
That's ok, thank you for giving the information anyways.
You are welcome. Thank you for opting us.