Hello.
Hello, how can I aid you for today?
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
Sure, I will help you with that. Can you please provide your name?
My name is Sandra Campbell.
I regret to say this Sandra Campbell, there is no active reservation under your name.
That's fine, thank you for your help.
You are welcome, thank you for reaching us.