Hello.
Hello.
Patricia Rodriguez here.
How may I assist you?
Due to heavy snowfall, I'm planning to postpone my trip. Can you please change my reservation details?
Sure, I am here to help you out.
Thanks for that.
Wait a moment please, let me check with that.
Sure, take your own time.
Patricia Rodriguez, we regret to inform you that there is no reservation found on your name in our records.
That's ok, thank you for giving the information anyways.
Thank you for approaching us.