Hello.
Hello, how may I aid you?
I am Ashley Rodriguez.
Nice to meet you Ashley.
I would like to cancel my reservation due to my planned programme got cancelled. Will you please help me with that?
Sure, hold on for a moment please.
Ok, take your time.
Sorry to say this, there are no reservations under your name.
Oh! May be I am wrong. Anyway, thank you for your time.
Thank you for reaching us.