Hello.
Hello. How may I assist you at this moment?
I need to cancel my reservation which I have done to attend a musical concert but it got cancelled. So please help me with that.
Sure, I will help you with that, please hold on for a moment to check your reservation status. May I know your name please?
Sure, myself Edward Smith.
Smith, there is no any active reservation with your name in my database.
Oh! It might be cancelled already. Anyway, thank you for your time.
It's my pleasure, have a nice day.