Hello. I am Donald Collins.
Hello, how may I assist you now?
I want to cancel my recent reservation, due to ill health. Can you please help me?
Sure,I will help you with cancellation.
Thank you for your positive response.
Please wait for a moment, while I check for the reservation.
Sure, I will wait for your response.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
That's ok, thank you for checking.
Thank you for visiting us.