Hello.
Hello, how may I assist you today?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, l will help you with that. Can I know your good name to proceed further?
My name is Samantha Perez.
Please give me a minute.
Sure.
Thanks for waiting, there is no active reservation found on your name to change.
No problem, thank you.
Thank you for approaching us.