Hi.
Hello, how may I help you today?
I want to cancel my reservation as my father is unwell, can you please do that for me?
Sure, I will help you with this.
Thank you.
May I know your good name please?
My name is Mark King.
Ok, please wait for a mean while.
Sure.
Sorry King, there is no reservation found as per your name to cancel your reservation.
Not an issue, thank you for the information.
You are welcome and have a great day.