Hi.
Hello. May I know how best I can help you today?
Will you help me in cancelling my recent reservation?
Sure, I'll help you with this. Can I have your name to check the reservation list?
Nicole Baker here.
 Ok, please wait a minute I will get back to you with the present status.
Sure.
Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you for checking.
Thank you for approaching us.