Hello, I am Laura Hall.
Hello, what kind of service you are expecting from our side?
Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?
Sure, I am here to help you in that cancellation.
Thank you.
Please wait for a couple of minute.
OK.
Sorry to notify that, there is no active reservation found on your name.
No problem, thank you for the information.
Thanks for contacting us, wish you a great day.