Hello.
Hello. How may I be of your helping hand?
Owing to an emergency I had to request for this change reservation.Can you please help me to change an existing reservation?
Sure, may I know your name to check in the reservation list?
My name is Gregory Roberts.
Please be on hold.
Sure.
Thank you for your time. Sorry, we did not find any active reservation in your name.
Ok, not a problem. Thanks for your information.
Thank you for opting us.