Hello.
How may I help you?
 I am a doctor, I have to attend a seminar on cerebral palsy. Could you book my flight ticket from AUS to MCO?
Please provide your itinerary dates.
Sure, my trip dates are 01/08 and 01/10.
Please hold on for a moment.
Ok, I need a direct flight.
May I know your name?
My name is John Martin.
Sorry Martin, no flight is available on your route.
No problem, thank you for your help.
Thank you for choosing us.