Hi.
Hello. How can I assist you today?
I need to change my existing reservation, Can you please help me with that?
Ok, please can I know your name to search for the reservation?
Brain Turner here.
Ok, please can you wait a moment?
Sure.
Ok, thank you for waiting. Sorry as per the reservation records there is no ticket found on your name to change.
Ok, no problem.
Thank you for choosing our agency.