Hello.
Hello. How may I guide you today?
Can you please cancel my reservation, due to an emergency?
Sure, I am oblige to help you with that.
Thank you.
Can I know your name to check your previous reservation?
My name is Jerry Edwards.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our reservation list.
Ok, no issue. Thank you.
Thank you for approaching us, have a great day.