Hello.
Hello, how may I help you today?
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I am here to help with this. May I know your name please?
Sure, my name is Susan Young.
Please wait for a mean while.
Sure.
Sorry Susan, there is no reservation found as per your name to cancel your reservation.
Ok, no problem.
Thank you for reaching us and have a great day.