Hello,.
Hello, How can I support you today?
Please cancel my reservation with the name of Jessica Hill, which is reserved earlier. As I cannot attend my meeting due to heavy snow at my destination.
Sure, we are gleeful to help you for cancellation.
Thank you.
Please wait a minute.
Sure, I will wait.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, May be I reserved with some other airline.
Thank you for reaching us, Have a great day!.