Hi.
Hello, how may I help you?
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
Sure, may I know your name please?
Jeffery Rodriguez.
Ok, please wait for a while.
Ok.
Sorry, there is no active reservation found with your name in our records.
No issue. Thank you.
Most welcome.