Hello, I am Ashley Robinson.
Hello, how may I assist you today?
I need to change my existing reservation, as my exam scheduled has been postponed. Please help me in changing?
Sure, I will help you. Please wait for a while.
Ok.
Thanks for your patience, we found a new reservation on your given name. Can you please share your new journey details?
Ok, my new journey is from OAK to MCO. My trip dates are from 03/02 to 03/04. I need a connecting flight.
We found a flight with Southwest airlines, f;light number is 1028 with one connection and price is 200.
Ok, proceed.
Ok, your ticket has been confirmed.
Thanks for your service.
Thanks for choosing us.