Hello.
Hello, how may I help you?
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, can I know your name please?
Myself Debra Baker.
Ok, please wait for a while.
Sure.
Sorry Debra, there is no active reservation found with your name in our records.
It's ok, thank you.
Most welcome.