Hello.
Hello. How can I help you today?
I am Steven Jackson.
Yes Steven.
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my tickt?
Oh! sad to hear this, sure I will cancel it, please hold on for a moment to check your reservation status.
That' s fine, thank you for your quick response. Sure.
Steven, I did not find any reservation with your name in my database.
It's ok. Thank you.
It's my pleasure.