Hello,.
Hello, how could I be of your help?
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you help me with that?
Sure, may I know your good name please?
Ok, Raymond Parker is my name.
Ok, give me a minute.
Sure, I will wait.
Unfortunately there is no reservation found according to your name.
Ok, thanks for your kind information.
Thank you for picking us.