Hello.
Hello.
My name is Donald Davis.
How may I help you?
Actually, I booked a ticket to NYC to attend a concert but due to bad weather, the trip is cancelled.
Ok, is the ticket booked with your name?
Yes.
Ok, please hold on for a moment.
Sure, take your time.
Sorry, I could not find any ticket booked on your name.
Thank you for your time.
Thank you, have a nice day.