Hello, I am Karen Walker.
Hello, how may I aid you?
My family trip got cancelled so, I want to cancel my reservation. Can you help me with cancelling?
Sure, please wait a moment meanwhile I'll check the details of the reservation on your name.
Ok.
Thanks for waiting, found the reservation with your name. Shall I proceed with the cancellation?
Yes, you can proceed. Thank you for your response.
Ok, your cancellation is done successfully.
Thank you.
You are welcome. Have a nice day!.