Hello.
Hello. How may I aid you?
Could you please help me to change an existing reservation as my plan to meet my old friend got postpone due to bad weather conditions?
Sure, I am here to help you.
Thank you.
May I know your name to check your previous reservation status?
I am Andrew Lopez.
Ok, please be on hold.
Sure.
Sorry, there is no reservation found on your name in our records.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.