Hi.
Hello, how may I oblige you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I will help you with that.
Thank you.
May I know your good name?
Susan Lopez here.
Ok, please wait for a minute.
Sure, I will wait.
Thanks for waiting, there is no active reservation found on your name.
Ok, no problem. Thanks for your information.
Thank you for opting us.