Hello.
Hello. How can I assist you at this moment?
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Ok, I am glad to help you with that.
Thank you.
May I know your name for the ticket cancelling purpose?
Myself Stephanie Carter.
Please give me a minute. We are regret to inform you that, there is no reservation found on your name in our database.
It's ok, thank you.
Thank you for approaching us.