Hello,.
Hello, may I know your good name please?
I am Lisa Gonzalez. Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Ok, I can help you out. Please wait a while. I will check and update you.
Sure.
Thanks for waiting. We did not find any reservation on your name.
Ok, no issue.
Thanks for connecting us, have a great day.