Hello.
Hello, how may I help you now?
I am Cynthia Collins.
OK.
I need to change my recent reservation due to postpone of my bank exam. Could you please help me in doing that?
Ok, I can help you with that. Please wait a minute.
Sure.
Sorry, we did not find any reservation on your name to change.
No problem, thank you for your information.
Thanks for reaching us, have a nice day.