Hi.
Hello. How can I assist you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, will you please give me a moment? Will you mention your name for checking the reservation?
Sure, my name is Jerry Collins.
Please give me a moment.
Ok.
Thanks for waiting, there is no reservation found under your name.
That's ok, thank you.
Welcome, have a great day.