Hello.
Hello, how may I help you at this moment?
Due to some issues in my destination. Can you modify my reservation details please?
Sure, may I know the name on which the ticket has been booked?
Myself Samantha Walker.
Please wait for a moment.
Ok.
Sorry Walker, there is no ticket is existing on your name.
That's ok, no problem. Thank you for your help.
Thank you for checking.