Hi.
Hello. How may I assist you now?
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
My previous reservation was booked with name Mark Roberts.
Please wait a moment to check.
Ok, I will wait.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, thank you for checking.
Thank you for reaching us, hope you have a great day.