Hi. I am Gary Wright.
Hello, How can I assist you today?
I don't want to fly in this season, so, I have cancelled my holiday trip. Can you help me to cancel my reservation? Please check.
Sure, I am happy to help you. Please wait for couple of minutes.
Sure.
Thank you for waiting, There is a  recent reservation found on your name. Can I proceed with the cancellation on the name  Gray wright?
Then cancel my reservation.
Your reservation has been cancelled successfully.
Thank you.
Thank you for approaching us.