Hello.
Hello, how can I support you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with the change?
Sure, I am gleeful to help you.
Thank you.
May I know your good name please?
I am Andrew Wright.
Thanks for providing your name, please wait for a moment.
Sure.
Thanks for waiting, sorry to inform you that there is no reservation found with your name.
No problem.
Thank you for choosing us, have a good day.