Hello.
Hello. May I know your concerns?
I am Mary White, I need to modify my reservation to normal cost airlines. Can you help me about that?
Ok, please wait a moment.
Sure, I will be waiting for your response.
Thank you for waiting, there are no reservation been found on your name to change.
Oh! It might be done with another agency actually it was done by manager. Anyways thank you for the information.
Thank you for connecting with our agency.