Hello.
Hello, how can I help you today?
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
Sure, Let me know your name to check your reservation?
Thank you, my name is Scott Collins.
Ok, please wait a moment.
Sure, take your time.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for reaching us.