Hello.
Hello, how may I assist you?
I need to cancel my previous flight ticket booking, can you help me with that one?
Sure, may I know your good name please?
Thank you and my name is Shirley Jones.
Please wait for a moment.
Sure.
Sorry, there is no reservation found on your name in our database to cancel.
Not an issue with that one, thank you for checking my reservation status.
Thank you for approaching us.