Hello, I am Jonathan Scott.
Hello Scott, how may I assist you?
I am planning to postpone my trip to February. Can you help to amend my reservation?
Sure, I am here to help you. Hold on for a moment. Let me check.
Sure, take your time.
Sorry Scott, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.