Hello.
Hello, how may I serve you today?
I am Jonathan Thompson, I booked a ticket for vacation to Washington DC but my health is not good and I can not travel. Can you cancel my reservation?
Sure, I can cancel your reservation right now. Please wait for a moment.
Sure.
Sorry there is no active reservation found on your name.
Ok, thank you for the details.
Thanks for opting us. Have a great day.