In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: My name is Anthony Scott. Owing to an emergency, I want to cancel my reservation. 
 agent: Sure, I will help you. Please wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting. There was no reservation found on your name. 
 customer: No problem, thank you for your help. 
 agent: Thank you for choosing us.
no_reservation

customer: Hello. 
 agent: Hello, How can I assist you? 
 customer: I am Pamela Martinez. 
 agent: May I know your travelling details? 
 customer: Actually I need to cancel my reservation. Can you please help me? 
 agent: Sure, Please wait a minute. 
 customer: OK. 
 agent: Sorry, No reservation found on your name. Thank you for choosing us. 
 customer: Its k cool. Thank you.
no_reservation

customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: I am planning to attend music concert at LGA, can you please help me with booking a flight ticket from DTW? 
 agent: Can you please share on what dates you are willing to travel? 
 customer: I would like to take off on Feb 15 and return on Feb 17. 
 agent: Are you looking for a connecting flight or direct flight? 
 customer: I am looking for a connecting flight. 
 agent: Do you have any other requirements that you are looking for? 
 customer: No. 
 agent: Can you please provide your name to proceed further? 
 customer: My name is Alexander Adams. 
 agent: There is a connecting flight with ticket fare 100 in JetBlue airlines in economy class. Is it ok for you? 
 customer: Yes, please proceed with the booking. 
 agent: Your booking is confirmed with flight number 1012. Depart time is 7:00 hours and arrival time is 1:00 hours. 
 customer: I appreciate your help, thank you. 
 agent: Thank you for contacting us, have a nice day. 
 customer: You are welcome.
book