Hello. I am Carol Phillips.
Hello, how could I assist you today?
I need to cancel my recent reservation due to postpone of my Master's Viva. Could you please help me in  doing that?
Sure, I am here to help you. Please wait for few minutes, I will check with recent reservation and get back to you.
Sure.
There is no recent reservation found on your name.
No problem, thank you for your information.
Thank you for approaching us.