Hello.
Hello. How can I aid you at this moment?
I am Sandra Phillips, can you help me to change my recent reservation ?
Sure, I will help you in amending your reservation.
Thank you.
Please allow me a moment a check for your previous reservation.
Sure.
Thank you for waiting.
It's ok.
Sorry, there is no active reservation have been found under your name in our database to amend it.
That's fine, thanks for your information.
Thank you for opting us.