Hello.
Hello, how can I assist you?
I am Emma Hall. As my semester exams got postponed, I need to change my reservation. Can you please help me?
Sure, we are here to help you.
Thank you.
Please wait a moment, I will check your details and get back to you.
Sure.
Unfortunately, there is no reservation exist on your name.
No problem. Thank you.
Thank you for contacting us.