Hello.
Hello, how may I support you today?
I am Donald Turner, as my trip has been cancelled due to sudden change in weather conditions. Can you help me with cancellation?
Sure, I will help you with cancellation. Please wait for moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name.
Ok, not a problem. Thank you for your service.
Thank you for reaching us, we hope see you again.