Hello, I am Emma Wright.
Hello, how can I help you the best today?
Can you please help me with booking a flight ticket from BOS to ATL?
Sure, I can help you better.
Thank you.
May I know your planned travel dates?
My travelling dates are from 11/16 to 11/18.
1002 flight in Southwest airline is available for you with an airfare of 100. Are you ok with with this airline?
I need direct flight.
Ok, I will check for direct flight  and let you know.
OK.
Sorry, no direct flights are available for you.
No problem, thank you for the information.
Thanks for reaching us, have a nice day.