Hi.
Hello. How may I assist you?
I want to change my existing reservation which is done recently due to some problems, can you please help me in this?
Sure, I am glad to help you with that.
Thank you.
Please give me a moment to check out your previous reservation status.
Sure, take it.
Thank you for waiting, sorry we couldn't find any reservation on your name in our records.
Ok, no problem. Anyways, my name is Jennifer Williams.
Thank you for reaching our agency.