Hello.
Hello, how can I assist you today?
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
Sure, may I know your name please?
Sure, I am Melissa Miller.
Ok, please wait for a moment.
Sure, I will wait for your reply.
Sorry, there was no reservation found with your given name.
That's fine, thank you for your service.
Thank you for choosing us.