Hello.
Hello, how can I assist you at this moment?
My name is Janet Harris. There is a concern regarding the cancel of reservation, can you help me with that?
Sure Janet Harris, I am ready to help you with that. Please wait a moment to check your reservation status.
Ok, please take your time.
Sorry Janet Harris, no reservation has found under your name  to cancel.
Thank you for assisting me. That is ok, may be my brother had cancelled for me.
Thank you for choosing us, have a good day.