Hi.
Hello, how may I aid you today?
I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I am Cynthia Green.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
That's ok, not an issue. Thank you for checking.
Thank you for opting us.