Hello.
Hello, how can I guide you for today?
I want to change my existing reservation, due to some health issue. Can you please help me out?
I will help you with that. May I know your name?
Sure, my name is Carolyn Lewis.
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait for your information.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for contacting us, have a nice day.