Hello. I am Mary Young.
Hello, welcome to UB booking agency. How can I aid you, Mary?
I had planned to go on a vacation, but it was cancelled.Can you cancel my  recent reservation?
Definitely, give me few seconds to check your reservation details.
Sure.
No reservation details are showing here with your name in our records, may be you didn't reserve your ticket in a proper way.
That's fine. Thank you for your help.
Thank you for reaching us, have a nice day.