Hello.
Hello, how can I provide assistance to you?
I already book a flight ticket to visit Seattle in business class but now I found to change my reservation to economy class. Can you change my reservation?
Sure, I will help you with that. May I know your good name to check the previous reservation status?
My name is Ruth Williams.
Ok, please wait for a couple of minutes.
Sure.
Thank you for your precious time. Sorry to say this, there is no active reservation found on your name in the airline database.
Ok, thank you for the details.
Thank you for choosing us.