Hi.
Hello. How may I help you today?
I want to change an existing reservation due to an emergency, can you please help me?
Ok, I am glad to help you with that. May I know your good name?
Sure, my name is Kenneth Wright.
Ok, please wait for a minute.
Sure, I will wait for your response.
Sorry to say that, there is no reservation found on your name in our database.
Ok, not an issue.Thank you for your information.
Thank you for reaching us.