Hi.
Hello.
I am Betty Hill.
How can I aid you?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I will help you with that. Betty Hill, we haven't found any reservation under your name in our database.
That's ok, thank you for your help.
Thank you for approaching us.