Hi. I am James Lewis.
Hello, how can I support you today?
Due to Earthquake disaster happened in the place where I wanted to visit. So, I would like to change my reservation. Can you help me out?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check your previous reservation.
Sure, take your time.
Thank you for your time.
Ok.
I am here to inform you that, there is no active reservation on your name to change it.
Not an issue, thank you for your quick response.
Thank you for approaching us.