Hi.
Hello, do you need any assistance from us?
Because of my exam cancellation which was at Denver, can you please help me to cancel my reservation?
Sure, I will help you.
Thank you.
Can you please tell me your name?
Sure, I am Christine Miller here.
Sorry, there is no reservation with your name to cancel further.
Ok, not an issue. Thank you for contacting us.
My pleasure, have a great day.