Hello, I am Jennifer King.
Hello, how may I aid you today from my end?
I want to cancel my trip due to an emergency. Can you aid me in cancelling my reservation?
Sure, I am glad to help you out. Please allow me a moment to check whether any active reservation is found on your name or not.
I will wait for your response, take your time.
Sorry  Jennifer King, there is no active reservation on your name in our reservation portal.
No issues. Thank you for checking.
Thank you for reaching us.