Hello.
Hello, how can I help you today?
Owing to an emergency, I need to change my earlier reservation with name Angela Williams. Can you please change my reservation?
Sure, please wait a while.
Sure.
Thank you for waiting.
Ok.
No reservation was found on your name.
It's ok. Thank you for the information.
May I know your name please?
I mentioned already.
Ok, Thank you for opting us.