Hi.
Hello, how may I serve you today?
I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
Sure, may I know your name please?
Sure, my name is Karen Hall.
Ok, please be on hold.
Sure, I will wait.
Sorry, we could not find any reservation on your name.
Ok, not an issue. Anyways, thank you for your service.
Thank you for approaching us.