Hello.
Hello, how may I help you?
My name is Janet Roberts. I would like to cancel my recent booking due to cancelling of our vacation trip, will you please help me?
Sure, I will help you in this. Please wait for a moment.
Sure.
Sorry Roberts, there is no reservation found on your name to cancel your reservation.
That's fine, no problem.
Thank you for consulting us.
Thank you for your quick response in helping.
You are welcome.