Hello, I am Nancy Hall.
Hello, How can I assist you?
I just want to cancel my reservation due to sudden demise of my grand father, can you help me with cancellation of my trip?
Sure, I will help you in cancelling your reservation. Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not a problem. Thanks for serving me.
Thank you for opting us, Have a fantastic day.