Hello.
Hello, how shall I help you?
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
Sure, I am glad to assist you in that flight ticket modification.
Thank you.
On whose name the ticket booking is done previously?
Sure, I am Sharon Scott here.
I am unable to help you in that flight ticket modification that there is no flight ticket booking under your name when I have checked in our back end.
Ok, not a problem. Anyway's thank you for your information.
It's my pleasure to serve you and have a nice day.