Hello.
Hello, how may I support you?
I would like to change my sister's reservation as she is unwell, can you please help me out?
Sure, may I know your name to check the status and revert you?
The reservation was done in the name of Virginia Perez.
Ok, please give me a moment.
Sure.
Thanks for waiting, there is no reservation found by your name in our data base.
Not an issue. Anyway, thank you for checking.
Thank you for approaching us.