Hello, I am Katherine Taylor.
Hello, How can I aid you today?
Owing an emergency I want to cancel my reservation, so can you assist me with that?
Sure, we are gleeful to help you for cancellation.
Thank you.
Please wait a while.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you.
Thank you for choosing us. Have a great day!.