Hello.
Hello, how can I help you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I am here to help you. Please wait a second I will check the update and get back to you.
Sure.
Sorry to inform you that there is no reservation found under your name.
No problem, Thanks for the information.
May I know your name?
Matthew Johnson here.
Thank you for opting us.