Hello. Shirley Harris here.
Hello, may I know how best I can help you today?
I would like to cancel my reservation due to my health checkup, can you help me?
Sure, please wait I will check your status.
Ok, please tell my previous booking status. I will be waiting for your response.
Your reservation found in my database and I cancelled it.
Oh! That's sad to know. Thank you for checking anyways. Thank you for helping me with cancellation.
Your welcome.