Hi.
Hello. In which way I can aid you at this moment?
I want to change my reservation due to health problem, can you help me?
Sure, I will help you with that. May I know your name for further process?
Myself Katherine Edwards.
Ok, please wait a moment, I will check your previous reservation status.
Sure.
There is no previous reservation found under your name.
No problem, thanks for checking.
Thank you for reaching us, have a good day.