Hello.
Hello, how can I help you today?
I want to cancel my recent reservation due to sudden postpone of my family trip dates. Can you help me with that?
Sure, may I know your name please?
I am Nancy Perez.
Ok, please wait for a while.
Sure.
Sorry, there was no reservation found with your given name.
Ok, no problem. Thank you for your information.
Thank you for opting us.