Hello.
Hello, how can I help you today?
I need to cancel my recent reservation, can you help me?
Sure, Let me know your name to check your reservation?
Myself Susan Moore.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you for the information.
Thank you for choosing us.