Hi.
Hello. How can I assist you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I will help you with that. Please mention your name for checking the reservation status.
Kimberly Parker is my name.
Please give me a moment.
Ok.
There is no reservation found under your name.
Thank you.
Welcome, have a great day.