Hi.
Hello, how may I assist you today?
Can you help me in cancelling my recent reservation, as my trip is postponed?
Sure, I am here to help you.
Ok.
May I know your name please?
Check under the name Alexander Hernandez.
Please wait for a moment.
Sure.
Sorry Hernandez, there is no reservation found as per your name in our database.
That's ok, thank you for checking.
Thank you for opting us.