Hello.
Hello, how can I help you today?
I am Anna Davis, I want to cancel my reservation due to heavy rainfall at my place.
Ok, I will help you with cancellation.
Thank you.
Please wait for a moment, while I check for the reservation on your name.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, thank you for informing me.
Thank you for reaching us, we hope see you again.