Hello. I am Melissa Collins.
Hello, how can I assist you today?
I need to cancel my recent reservation, as my exam scheduled has been cancelled. Please help me in cancelling?
Sure, please wait for a moment.
Ok.
Thanks for waiting, we found a reservation on your good name.
Ok, no worries. Thanks for your service.
Shall I proceed to cancellation?
Ok, proceed.
Your reservation has been successfully cancelled.
Thanks for your help.
Thank you for opting us.