Hello.
Hello. How can I help you today?
I am Helen Gonzalez. I would like to cancel my reservation as my father got hospitalised, can you please help me out?
Sure, I can help you with that.
Thank you.
Please hold on a moment, I will check your reservation status.
Sure.
There is no previous reservation found in your name Helen Gonzalez.
Ok no problem, thank you for your services.
Thank you for visiting us, have a nice day.