Hello.
Hello, how can I help you today?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, may I know your good name?
Thank you. Myself Emma Wright.
Please wait for a moment.
Sure.
Sorry to say that, no reservation was found with your good name.
That's ok, no problem. Anyway thank you for checking out.
Thank you for reaching us.