Hello.
Hello, how may I help you?
I would like to cancel my recent reservation as my plan to meet my grand parents got postpone due to bad weather conditions. Can you please check the reservation by this name Sarah Williams?
Sure, I am here to help you. Please wait a moment while I check with the status.
Sure.
Thank you for waiting, there is no active reservation found under your name to cancel.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.