Hi.
Hello, how can I assist you?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I can help you with that. May I know your good name please?
I am Linda Phillips.
Ok, please wait for a while.
Sure.
Linda Phillips, there is no active reservation found under your name to do changes in that.
That's ok, thank you.
Thank you for choosing us, have a nice day.