Hi.
Hello, how may I assist you today?
Owing for an emergency, I would like to change my reservation. Can you please help me?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Thank you. I am Amanda Williams.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Oh! Not an issue. Anyway, thank you for the information.
Thank you for availing us.