Hello.
Hello, how may I help you today?
I want to cancel my reservation due to bad weather conditions at my destination place, so please help me.
Sure, I am here to help you. May I know your name please?
Sure, my name is Mark Thompson.
Please wait for a moment.
Sure.
Sorry Mark, there is no reservation found as per your name to cancel it.
No problem, thank you.
You are welcome.