Hello.
Hello. How may I assist you at this moment?
Owning to emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?
Sure, my previous reservation is on the name of Elizabeth Roberts.
Roberts, there is no any active reservation with your name in my database.
Ok, no problem.
Thank you for reaching us.