Hello.
Hello, how can I help you?
Owing to an emergency I had to request fir this change reservation, Can you please help me in that?
Sure, I am here to help you. May I know your name to check with the status?
My name is Deborah Green.
Please wait moment while I check with the status.
Sure.
Thank you for waiting. Deborah Green, regret to inform that there is no active reservation found under your name to amend.
Ok, that's not a problem. Thanks for your information.
Thank you for reaching our agency.