Hi, I am Richard Walker.
Hello, how can I amend you?
I would like to cancel my recent reservation due to my trip got cancelled. Can you help me in cancellation?
Sure, please wait a minute. I will check and get back to you.
Ok.
Thank you for your time. Unfortunately we didn't found any reservation matching your name.
Ok, not an issue. Thanks for your information.
Thank you for opting us.