Hello.
Hello. How can I assist you today?
I want to cancel my previous reservation, can you help me with that?
sure, I will help you on that. Will you mention your name for checking the reservation status?
Thanks, my name is Lisa Perez.
Please give me a moment.
Ok.
There is no reservation found under you name.
Oh! It's ok no problem. Thank you for your information.
Welcome, have a great day.