Hello.
Hello, how may I help you?
I need to cancel my existing reservation, which is done recently. Can you please help me out?
Ok, may I know your name?
Thank you for considering my request. Myself Susan Thompson.
Ok, please wait for a while.
Sure, I will wait for your positive response.
Susan Thompson, there is no active reservation available by your name.
Not a big problem, anyway thank you for the information.
Thank you for choosing our airlines.