Hello.
Hello, how may I assist you today?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, may I know your name for the cancellation process?
My name is Virginia Mitchell.
Sorry as per your concern I can not cancel your reservation, as your reservation is not found as per our records.
Not an issue, Thank you for the information.
Welcome, thank you for reaching us.