Hello.
Hello, how may I assist you now?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Ok, may I know your good name to check with your booking status?
My name is Rachel Nelson.
Please wait for a moment.
Sure, take your time.
Rachel Nelson, there is no reservation by your name.
That's ok, thank you for your information.
Thank you for choosing us.