Hello.
Hello, how may I assist you today?
I would like to change my recent reservation because my trip dates are got postponed, can you help me?
Sure, may I know your name for the changing process?
I am Richard Hill.
Thank you, please wait for a while.
Sure.
Sorry, we couldn't find a reservation on your name to change.
That's ok, thank you for checking.
Welcome, thank you for reaching us.