Hello.
Hello. How may I assist you at this moment?
I am trying to cancel my recent ticket because my friend is coming to my house on that date. Can you please help me in cancelling?
Sure, I am glad to help you in that, please hold on for a moment to check your reservation status. May I know your name please?
Ok, I am Timothy Robinson.
Timothy, there is no any active reservation with your name in my database.
It's ok, thank you for checking.
It's my pleasure.