Hi.
Hello. How may I assist you?
Due to my health problem I want to change my existing reservation, can you please help me to change my reservation?
Sure, I will help you.
Thank you.
May I know your good name?
My name is Nicholas Lee.
Please, standby.
Sure.
Thank you for being patience. There is no reservation found on your name.
No problem, thank you for the information.
Thank you for reaching us.