Hi.
Hello.
I am Nancy Baker.
How best i can help you today?
Owing an emergency want to change my reservation, so can you help me with it please?
Sure, please wait a moment I will check the reservation status.
Ok.
Thanks for waiting, we found a reservation on your name. Can you please let me know your updated journey dates?
Sure, my travelling dates are 09/26 and 09/28.
Please let me know your source and destination points.
I would like to travel from New York, NY-JFK to Phoenix, AZ-PHX.
Just a moment I will check and revert to you.
Ok.
Thanks for waiting, we found a Direct flight from Jet Blue airline with the flight number-1023.
Ok, please don't proceed as I need a connecting flight.
Ok, we are unable provide connecting flight.
That's ok.
Thank you for availing us.