Hi.
Hello. How may I assist you now?
Please help me to change my recent reservation.
Ok, may I know your name to check with booking?
I am Katherine Perez.
Please wait for a while.
Sure.
Katherine Perez, I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
No problem, thanks for your information.
Thank you for choosing us.