Hello.
Hello. How may I help you today?
Can you please help me to change my existing reservation due to bad weather conditions?
Sure, I am here to help you with this.
Thank you.
May I know your name please?
Donald Scott here.
Ok, wait for a mean while.
Sure.
Sorry to say, that there is no reservation found as per your name to change it.
Ok, thank you.
You are welcome.