Hi. I am Emily Campbell.
Hello. How may I assist you?
I need to amend my reservation due some issues, can you help me out?
Sure, I am here to help you out. May I know your travelling dates please? Emily Campbell, we regret to inform you that there is no reservation found on your name in our records.
My trip dates are from Mar 4th till Mar 6th. Oh! that's ok, not an issue. Thank you for your information.
Thank you for choosing us.