Hello.
Hello, how can I assist you today?
I made a reservation earlier to attend for a conference, due to bad weather meeting has been postponed. Can you assist me to change it?
Sure, we are rapturous to help you.
Thank you.
To proceed for changing, we need your name.
Sure, you can check my reservation on the name of David Martinez.
Ok, please give me a minute.
Sure.
Thank you for your time, we did not find any reservation on your name.
That's Ok, thanks for your help.
Thank you for contacting us.