Hello.
Hello, how may I help you today?
I need to change my recent reservation, can you please help me?
Sure, we are here to help you.
Ok.
May I know your good name please?
Myself Shirley Lee.
Please wait a minute.
Sure, I will be waiting.
Sorry, there is no active reservation found on your name to change.
That's ok, thank you for searching my details.
Thank you for opting us.