Hello.
Hello, how may I assist you?
I want to change my existing reservation due to bad health issues. Can you help me with that?
Sure, I will help you.
Thank you.
Please wait a moment.
Sure.
May I know your name please?
I am Andrew Hill.
Sorry Andrew Hill, there is no active reservation on your name.
Ok, no problem. Thank you for your information.
Thank you for choosing us.