Hi.
Hello. How may I help you?
I want to change my existing reservation due to my health issue, so can you please help me with this?
Sure, I will help you. Can I have your name?
My name is Emma Mitchell.
Please, wait for a while.
Sure.
Thank you for waiting, I did not find any reservation on your name.
Not a problem, thank you for the information.
Thank you for reaching us.