Hello.
Hello, what kind of assistance you are expecting from our side?
I need to cancel my recent reservation due to some health issues, can you help me?
Sure, we are here to help you.
Thank you.
May I know your  name to check your reservation status?
Emma Rodriguez here.
Ok, please be on hold. Sorry we could not find any reservation with your name in our database.
Ok, no issues. Thank you for checking.
Thank you for choosing us.