Hi. I am Shirley King.
Hello, how can I be your helping hand?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I am here to help you. Please wait a moment I will check your complete reservation details and proceed further.
Ok.
Sorry to say, there is no reservation on your name in my database.
That's ok, thank you for your information.
Thank you for reaching us, have a nice day.