Hello.
Hello. How can I help you today?
I want to cancel my recent reservation due to some family issues. Can you please help me with this?
Sure, I am here to help you, can I know your good name to proceed further?
Sure, I am Kathrine White.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for checking.
Thank you for reaching us.