Hello.
Hello, how may I help you?
I am Melissa Walker, I want to change my reservation as my exams got postponed. Can you please help me about that?
Sure, may I know your travelling dates please?
Ok, my travelling dates are 02/09 and 02/11.
Wait for a minute.
Sure.
According to your travelling dates, we did not found any reservation with your name.
Not an issue with that, it might be cancelled by my manager. Anyways thank you for the information.
May be, anyway, thank you for approaching us.