Hi.
Hello. How may I assist you now?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
Sure, I am oblige to help you with that.
Thank you.
May I know your name to check your previous reservation?
Brian Nelson here.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
That's ok, thank you for checking.
Thank you for approaching us, have a great day.