Hi.
Hello, how may I assist you today?
Owing to an emergency, I want to change my existing reservation.
Sure,may I know your name to check whether your reservation is available or not?
Sure, Pamela Martin here.
Ok, please wait.
Sure.
Thanks for waiting, there is no reservation found on your name.
Ok, no worries at all. Thank you for your assistance.
Thank you for opting us.