Hi.
Hello. How may I assist you now?
I want to change my existing reservation, can you please help me?
Sure, I will help you with that.
Ok.
Can I know your name to check your previous reservation?
Nancy Collins here.
Please be on hold to check.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
It's ok, thank you.
Thank you for reaching us, have a great day.