Hello.
Hello, how may I serve you today?
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Laura Harris.
Ok, please be on hold.
Sure.
Thank you for your time. Sorry, we could not find any reservation on your name.
That's fine, Thank you for your service.
Thank you for approaching us.