Hello.
Hello, how may I render you today?
I met with an accident and my leg got fractured so I am unable to travel now. Can you please help me with cancelling my reservation?
Sure, we are here to help you.
Thank you.
Could you please provide your name to check your previous reservation status?
Sure, reservation was made on the name Helen Perez.
Ok, please wait for few minutes.
Sure.
Thank you for waiting, there is no reservation found with your name.
No problem, thank you for your information.
Thank you for reaching us.