Hello, I'm Joshua Lopez.
Hello Joshua, how can I assist you today?
I'm planning to cancel my recent reservation, as I heard that there will be heavy cyclone in coming days. Please help me with that.
Sure, I will help you with that. Please wait for a moment.
Sure.
Sorry to inform you that there is no reservation found under your name.
That's ok, may be it went wrong while I was doing reservation.
Thank you for your response. You are welcome.