Hello.
Hello. How can I assist you today?
I am Kenneth Carter, I would like to cancel my reservation which I have done last week. Can you help me about it?
Sure, I will help you with that. Please be hold on for a moment.
Ok, sure.
Thank you for waiting. Sorry Carter, no reservation has found under your name to cancel.
Ok, fine. Thank you for the information.
Most welcome. Thank you for choosing us, have a great day.