Hello.
Hello. How may I assist you today?
I want to cancel my recent reservation, can you please help me out?
Sure, I will help you.
Thanks.
Please help me with your name.
Sure, my name is Matthew Lee.
Please allow me a minute.
Ok, take your time.
Matthew Lee, I am really sorry to inform you that there is no booking found on your name to cancel.
It's ok, thank you for the information.
Thank you for reaching us. Have a great time.