Hello.
Hello, how may I help you?
Due to sudden health issues, I would like to cancel my reservation. Can you please help me out with that?
Sure, may I know your name please?
Thank you for accepting my request, I have reserved it on the name of Nicholas Collins.
Wait a while, kindly.
Sure, take your time.
 Sorry, there is no reservation found for the user name in our back end to cancel it.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for reaching us.