Hi. I am Shirley Adams.
Hello. How can I aid you?
I want to cancel my recent reservation, due to my health issue. Can you help me in my cancellation?
Sure, please wait I will revert you in a moment.
Ok, I will wait for your response.
Sorry to say that no reservation was found on your name.
Fine, not a problem. Thank you for quick response.
 Thank you for availing us.