Hi. I am Jack Perez.
How may I lend a hand to?
I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?
Jack, I am here to help you with that. Let me check your reservation status in our database.
Ok.
Perez, no reservation is found on your name in our records.
That's ok, thank your your information.
Thank you Perez for contacting our agency.