Hello.
Hello, do you need any help from us?
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
Sure, I am glad to help you. Could I have your name please?
Thank you, I am Janet Barker.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes.
That's fine, thank you for your service.
You are welcome, have a great day.