Hi.
Hello, how can I be your assistance?
I made a reservation earlier for a direct flight unknowingly so, I request you to please change my reservation for a connecting flight.
Sure, we are here to help you.
Thank you.
May I know your name to check the reservation and to change it?
Sure, my name is Katherine Garcia.
Please wait for a couple of minutes I will check in our date base and revert to you.
Ok, sure.
Thank you for your precious time, I hardly tried to find out your name in our date base, but there is no reservation found on your name.
Ok, no problem. May be I have done with some other airline.
Thank you for contacting us.