Hi.
Hello, how may I assist you the day?
Due to health issues, I want to change my existing reservation. Can you help me with it?
Sure, I am grateful to help you. Please specify your name to proceed further?
My name is Patrick Hernandez.
Ok, please wait for a while.
Sure.
Thank you for being patient. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thanks for the help.
Thank you for approaching us regarding reservation changing process.