Hi.
Hello, how can I help you?
Due to death of my grandfather's death, I had a request to cancel my reservation. Can you please cancel my reservation?
So sad! Ok, I will help you with that. Can you please provide me your name to check your reservation status?
I am Jennifer Rodriguez.
Please be on hold, I will get back to you.
Ok.
There is no reservation found under your name to do cancellation.
Ok, thank you for the information.
Welcome, thank you for reaching us.