Hello, I am Debra Edwards.
Hello, how could I be your helping hand today?
I want  to cancel my recent reservation as I need to stay back in own city due to hails on roads and heavy snow. Could you please help me in cancelling the previous reservation?
Sure, I am here to help you. Please wait for a while, let me check with your recent reservation.
Sure.
Thank you for your time, there is no reservation found on your name for the cancellation.
That's ok, thank you for your valuable information.
Thank you for approaching us.