Hi.
Hello. Can you please tell me how can I assist you?
I want to cancel my brother's reservation because he have some urgent work at his office, can you please help me out?
Ok, sure. Can you please tell me your brother name to search for his reservation?
Sure, his name is Andrew Scott.
Sorry, no reservation found on your name.
Not an issue, thank you for the information.
Most welcome, have a nice day.