Hi, Charles Phillips here.
Hello, how may I assist you?
Can you please help me in changing my recent reservation? As my health is unwell to do journey right now.
Sure, hold on for a moment. Let me check.
Sure, I'll be online.
Sorry Charles, there are no flights reserved on your name formerly.
That's ok, thank you for giving the information.
Welcome, thank you for choosing us. Have a great day.