Hello.
Hello. How may I guide you?
I have already booked ticket to Boston but due to an emergency my trip got cancelled.
Sure, can I know your name?
My name is Sandra Nelson.
Please hold on for a moment while I check for any available reservations.
Ok, take your time.
I found your reservation, shall I cancel?
Yes, please cancel.
Your ticket is successfully cancelled.
Thank you for your help..
Thank you, have a good day.