Hi.
Hello. How may I help you?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, I am here to help you. Let me check your reservation status in our database.
Sure, my name is Amanda White.
Amanda sorry to intimate, no reservation is found on your name in our database.
That's ok, thank you.
You are welcome.