Hello.
Hello, how can I be in service today?
I want to cancel my reservation because of some issues in my location. Can you cancel my reservation?
Sure, I will help you with that. May I know your name to check the reservation?
Myself Susan Evans.
Please wait a monent.
Ok.
Susan Evans, according to our reservation records there is no reservation found on your name.
That's ok, no problem. Thank you for your help.
Thank you for choosing our agency.