Hi,.
Hello, how may I assist you?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Sure, I will help you with that.
Thank you.
May I know your name?
I am Jonathan Hernandez.
Sorry, there is no reservation found on your name.
Ok, no issues. Thanks for the information.
Thank you for choosing us.