Hello.
Hello.
I am Emily Martin.
How may I aid you?
I would like to cancel my reservation as my exam dates are nearer to my travelling dates, can you please help me out?
Sure, I am here to help you out with that.
Thank you.
Please give me a moment to check your reservation status.
Sure.
Thank you for waiting, we couldn't find any reservation on your name in our records.
Ok no problem, thank you for your services.
Welcome and thank you for approaching us.