Hi, I am Emily Davis.
Hello, how may I assist you?
I need to cancel my recent  reservation due to  postpone of football final match. Could you please help me in cancelling the ticket?
Sure, we are here to assist you better. Please be on hold let me check the reservation status.
Sure.
Sorry to say, that there is no reservation I found in your given name.
No issues, thank you for your valuable information.
Thank you for choosing our service regarding your flight ticket cancellation.