Hi. I am Charles Moore.
Hello, Charles Moore. In what may I address you?
I would like to go to New York to enjoy the beach holidays with my friends.
Ok.
Can you help me in booking a ticket from OAK to JFK?
Sure, I am here to help you. On which dates you want to travel?
My trip dates are from 07/19 to 07/21.
Thanks for your details. We have a direct flight with your data. Is it ok for you?
No I am not ok with direct flight.
Ok.
Please don't proceed. Thank you.
Thank you and have  a pleasant  day.