Hi.
Hello, how may I assist you today?
I have reserved a flight ticket to write an exam at Seattle but due to technical problems the exam got postponed, can you please change my previous flight ticket booking?
Sure, may I know your name?
Thank you and I am Pamela Edwards.
Please wait for couple of minutes.
Sure.
Sorry, there is no reservation found on your name to change.
Ok, that's fine. Thank you for your immediate response.
Thank you for reaching us.