Hello.
Hello, how can I help you today?
Please help me to amend in my existing reservation as I need a connecting flight instead of direct flight.
Sure, can I have your name please?
I made a reservation by this name Jack Evans.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no active reservation on your given name.
Not a big issue, anyhow thank you very much for checking the reservation status.
Thank you for reaching us.