Hello, I am Virginia Martinez.
Hello, Virginia Martinez, how can I support you?
Due to bad weather at my place I need to cancel my reservation, can you please help me out in cancelling?
Sure, we are happy to help you. Please wait for a moment.
Ok.
Thanks for your patience. Sorry for your inconvenience, we did not find any existing reservation based on your name.
Ok, no issue. Thanks for your information.
Thank you for reaching us, we hope to serve you again.