Hi.
Hello, how can I help you at present?
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
 Sure, may I know your good name?
Amy Parker here.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry to say that, there is no active reservation found on your name.
That's ok, thank you for your help.
Thank you for opting us.