Hello.
Hello, how can I assist you?
I am Carol Williams.
Nice to meet you.
Owing to an emergency I want to cancel my recent reservation, can you please help me with this?
Sure, I can help you with that. Please wait for a while.
Sure.
Carol Williams, there is no reservation found under your name in our database to do cancellation.
No problem, thanks for your information.
Thank you for choosing us, have a great day.