Hello.
Hello, how can I assist you today?
I just want to change my recent reservation, as my NBA play offs match has been postponed. Can you help me to change it?
Sure, I can help you with that. May I know your good name please?
Sure, my name is Frank Wilson.
Ok, please wait for a while.
Sure.
Frank Wilson, there is no active reservation found under your name to do modifications in that.
Ok, thanks for your help.
Thank you for choosing us, have a great day.