Hello.
Hello, how may I guide you?
Owning to an emergency, I want to cancel my recent reservation. Can you help me?
Sure, I am here to help you. Please wait for a moment to check your reservation status. Meanwhile, may I know your name?
Thank you. I am Elizabeth Roberts.
Sorry, no reservation found on your name in my database.
Oh! that's ok, no problem.
Thank you for reaching us, have a nice day.