Hello.
Hello, how may I help you today?
I want to change my existing reservation due to some health issue. Can you help me?
Sure, I am here to help you.
Thank you.
May I know your name please?
Sure, I am Elizabeth Adams.
Please wait for a moment.
Sure.
Sorry Adams, there is no reservation found as per your name to change your reservation.
Ok, not a problem. Thank you for your information.
You are welcome always.