Hi.
Hello. How may I help you?
Can you help me to cancel my reservation? Because I have some work on that dates.
Please give me your name so that I can check your status.
My name is Eric Anderson.
Wait a moment.
Ok.
Thanks for your time, I found your reservation. Would you like me to cancel it?
Proceed with cancelling.
Ok, your ticket has been cancelled successfully.
Thank you.
Welcome Eric Anderson.