Hi.
Hello. How can I assist you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, may I know your name to check for the previous reservation?
Sure, my name is Stephanie Carter.
Please allow me a moment to check for the previous reservation.
Ok.
I found your reservation, shall I proceed with cancelling your reservation?
Yes, please.
Your reservation has been cancelled successfully.
Thank you.
You are welcome. Thank you for reaching us.