Hi.
Hello, how may I assist you today?
Can you please help me with cancelling my recent reservation?
Sure, I am here to help you with cancellation.
Ok.
May I know your good name please?
My name is Thomas Baker.
Ok, please wait for a while.
Ok.
Thanks for your time, there was no reservation found on your name to cancel it.
That's ok, thank you.
Thank you for contacting us.