In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hi. 
 agent: Hello. Good Evening. 
 customer: I want to change my reservation to other locations for some personal issues. Can you please help me out? 
 agent: Sure, may I know your name? 
 customer: Myself Jonathan Evans. Can I have the information please? 
 agent: I am sorry Evans, there is no reservation found with your name to change. 
 customer: Its great, no issues. Thank you for the information. 
 agent: Your welcome.
[EX A]: no_reservation

[EX Q]: customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
 agent: Sure, I am here to help you with that, can I know your good name to proceed further? 
 customer: Janet Perez here. 
 agent: Sorry, we found no reservation on your given name. 
 customer: That's ok, thank you for your help. 
 agent: Thank you for reaching us.
[EX A]: no_reservation

[EX Q]: customer: Hello. 
 agent: Hello. 
 customer: Jeffrey Campbell here. 
 agent: Campbell, how can I assist you? 
 customer: My interview got postponed, so I want to reschedule my itinerary dates. 
 agent: Sure, I will help you with that. Let me check your reservation status. 
 customer: Sure. 
 agent: Campbell, I did not find any reservation by your name in our database. 
 customer: It's ok, thank you. 
 agent: You are welcome and thank you for choosing us.
[EX A]:
no_reservation