Hello.
Hello, how can I aid you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I am here to help you.
Thank you.
May I know on whose name the ticket has been reserved formerly?
Previously I have reserved my ticket with the name Jonathan Nelson.
Sorry Jonathan Nelson, there are no flights reserved on your given name formerly.
Oh! That seems something went wrong while booking the ticket previously. Anyways, thank you for providing information.
Welcome, thank you for choosing us. Have a great day.