HI.
Hello. How can I assist you now?
Can you please help me out in changing my recent reservation? As my client meeting has been postponed.
Sure, I will help you with that. Can I have your name please to check your reservation status?
Sure, my name is Katherine Thompson.
Ok, please be hold on for a moment to check reservation status.
Sure, I'll wait.
Sorry Katherine Thompson, no reservation has found under your name to change.
That's ok, thank you for giving the information.
Thank you for choosing us, have a good day.