Hi.
Hello. How may I assist you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I will help you. Please help me with your name.
Jessica white here.
Thank you. Please allow me a minute.
Sure.
Jessica white, I am really sorry to inform you that there is no reservation details found on your name.
Ok, no problem. Thanks for your information.
Thank you for reaching us. Have a great time.