Hi.
Hello. How may I aid you today?
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
Sure, I am here to help you, may I know your name please?
Sure, my name is Margaret Collins.
Please hold on for a moment to check your reservation status.
Ok.
Collins, I did not find any reservation with your name in my database.
That's ok, thank you.
It's my pleasure. Thank you for reaching us.