In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello, Benjamin Hill here. 
 agent: Hello. Hill, how can I assist you? 
 customer: I want to meet my business partner in casino, could you book my ticket from SEA to LAS? 
 agent: Please provide me your travel dates for further process. 
 customer: My trip dates are 11/29 and 12/01. 
 agent: Please wait. 
 customer: Sure. 
 agent: Sorry, no flight is available for you. 
 customer: It's ok, thank you. 
 agent: You are welcome.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello. 
 customer: I am Stephanie Campbell. 
 agent: How may I guide you today? 
 customer: My business meeting has been cancelled, could you please help me with cancelling my recent reservation? 
 agent: Sure, I will help you with that. Please wait for a minute. 
 customer: Sure, take your time. 
 agent: I am sorry to say that there is no reservation found. 
 customer: That's ok, not an issue. Anyways, thank you for the information. 
 agent: Thank you for reaching us.
[A]: no_reservation


[Q]: customer: Hi,. 
 agent: Hello, how can I help you today? 
 customer: My appointment with doctor is got postponed, So I need to change my existing reservation. 
 agent: Sure, May I know your name? 
 customer: By the way I am Amanda Clark. 
 agent: We have not found any reservation on your name. 
 customer: OK, Thanks for your information. 
 agent: Thanks for choosing us.
[A]:
no_reservation