Hi.
Hello, how may I be at your service today?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
May I know your name please?
Janet Rodriguez here.
I am sorry no reservation found on your name?
That's ok, thank you for your help.
Thank you for choosing us.