Hello.
Hello, how can I help you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, may I know your name?
Thank you for your response, my name is Samuel Mitchell.
Ok, Please stay online, I will check the previous list and revert to you.
Ok.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
Oh! It's ok, no problem.
Thanks for reaching us.