Hello. My name is Robert Collins.
Hello, how can i aid you?
Actually, I want to attend a music concert in NYC, but due to personal problem, my trip is postponed.
Ok Robert, do you want me to change the reservation or cancel it?
Please change my existing reservation.
Ok Robert, please wait a moment while I look into the reservation list.
Sure, take your time.
Yes Robert, can you provide your travel codes?
My airport codes are IAD and ORD respectively.
Can you provide your travel dates?
My preferable dates are 01/25 and 01/27.
We regard to inform you that there is no flight avalible for those dates.
That's ok. Thank you for your time.
Is there anything else I can do for you?
No, thanks.
Thank you for choosing us.