Hello.
Hello, how may I guide you?
I have to attend an important meeting in Phoenix, so I am unable to travel. Can you please help me in cancelling the ticket.?
Sure, I can help you in that flight ticket cancellation. May I know your name please?
Thank you for accepting my request. My name is Donna Evans.
Ok, please be on hold for a minute. I will check your ticket status and get back to you.
Ok, take your time. I will wait for your response.
Thank you for waiting, there is no reservation found for the user in our data base.
It's ok, not a problem with that one. Thank you for searching my ticket status.
It's my pleasure and thank you for reaching us.