Hello.
Hello.
My name is Christine Jones.
How may I help you?
Actually, I booked a ticket to PHX to attend a concert but due to bad weather, the trip is postponed.
Ok, would you like me to change your existing reservation?
Yes, could you help me out?
Yes, please hold on for a moment.
Sure, take your time.
Sorry, I could not find any reservation done on your name.
Thank you for your time.
Thank you, have a nice day.