Hello.
Hello, how can I best assist you now?
Can you help me to cancel my recent reservation?
Sure, I am here to help you.
Thank you.
May I know your good name please to track the details?
Virginia Scott here.
Ok, please wait for a while.
Sure.
We are sorry to say that, there is no active reservation found on your name.
That's ok, thank you for checking.
Thanks for approaching us. Wish you a great day.