Hi.
Hello, how may I assist you today?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Will you help me in cancellation?
Sure, may I know your good name to proceed with cancel?
My name is Kathleen Robinson.
Thank you for providing your name, I regret that there are no flights found with the given details.
Ok, no problem.
Thank you.