Hi.
Hello, May I know what kind of service you are looking for?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to help you out with that. On which name your previous flight ticket has been reserved?
Please check the reservation under the name of Susan Johnson.
Ok, wait for some time I will check the reservation on your name and get back to you.
Sure.
Thanks for remaining so positive, We are sorry to say that there is no active reservation found on your name.
No problem, thanks for checking.
Thanks for communicating with us, wish you a nice day.