Hello.
Hello, how can I help you?
Due to heavy snowfall, I would like to change my existing reservation. Please help me out.
Sure, may I know your name please to check the reservation status?
My name is Cynthia Hernandez.
Cynthia, there is no reservation found with your details.
Ok, no issue. Thank you for your information.
Thank you for contacting us, have a great day.