Hi.
Hello. How may I help you?
I want to cancel my reservation due to health problem, can you help me?
Ok, I can help you with it. Can you share your previous name of reservation?
I am Patricia Jones.
Sorry Patricia Jones, I couldn't find any reservation under your name. Can I help you regarding other information, let me know?
No problem, thanks for checking.
Thank you for consulting our agency. Have a great day.