Hi. I am Michael Adams.
Hello, how exactly I can serve you the best today?
Please cancel my recent reservation due sudden demise of my grandmother.
Sure, we are here to help you.
Thank you.
Please, stay online. I will check the previous list and revert to you.
Sure.
Thank you for your valuable time.
Ok.
No reservation was found on your name to cancel.
Oh! May be I made a wrong reservation, Anyways thank you.
Thank you for reaching us, have a good day.