Hello.
Hello. How can I guide you for today?
I want to cancel my trip to New York, due to heavy snowfall in New York, so please cancel my reservation.
Please give me a minute, I will check it out whether your reservation is existed or not.
Sure.
Can I have your name for checking your existing reservation?
My name is Emma White.
Sorry, there is no reservation found under your name.
It's ok, thanks for your information.
You are welcome. Thank you for approaching us. Have a great day.