Hi.
Hello. How can I aid you today?
I would like to change my existing reservation, can you please help me in changing?
Sure, I am here to help you.
Thank you.
May I know on whose name the ticket has been reserved formerly?
Andrew Scott here.
Sorry Andrew Scott, there are no flights reserved on your given name formerly.
Ok, not a problem. Thank you.
Welcome, thank you for choosing us. Have a great day.