Hello.
Hello, how may I support you now?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, I will help you with cancellation. May I know your good name?
Thank you for accepting my request. Ok, I am Katherine Nelson.
Please wait for a moment.
Ok, take your own time.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
That's fine, no problem. Thank you for your information.
Thank you for visiting us, we hope see you again.