Hello.
Hello. How can I help you?
Due to change in my plans to visit Dallas, I would like to change my existing reservation. Can you help me with this?
Sure, I will help you. May I know your name please?
My previous reservation has done with the name Steven Adams.
There is no reservation on your name in our database.
Ok, not an issue. May be something went wrong while making the reservation. Thank you for providing information.
Thank you for opting us.