Hello.
Hello. How may I aid you today?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, may I know your name please?
My name is Thomas Taylor.
Please wait a moment I'll check the reservation list.
Sure, take your time.
Sorry, there is no active reservation have been found under your name in our database to cancel it.
No issues, thank you for the checking.
Thank you for choosing us.