Hello.
Hello. How may I help you?
I am looking to change my reservation due to sudden health issue, can you please help me out with that?
Sure.
Thank you.
May I know your name please?
I have reserved on the name of Patricia Robinson.
Wait for a moment please.
Sure.
Thanks for your time. But I am sorry to say that there is no flight reservation on your name to change it.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you.