Hi.
Hello. How may I help you at this moment?
I want to change my existing reservation. Can you help me for that one?
Sure, I am glad to help you with that. May I know your good name?
Sure, Carolyn Hill here.
Please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
No issues, thank you for the information.
Thank you for reaching us.