Hi,.
Hello,. For what kind of service are you looking at?
Unfortunately I met with an accident, so I am unable to attend my sky diving event. Can you help me to change my reservation?
Sure, I can help you in that.
Thank you.
To change your ticket, we need to know your name. Can you provide it?
Sure, please check the reservation under the name of Samantha Nelson.
 Ok, please wait for a couple of minutes.
Sure.
Sorry Samantha, there is no active reservation found on your name to change it.
Ok, no issues. Thanks for your quick response.
Thanks for your presence.