Hi, I am Kenneth Perez.
Hello, how can I aid you?
Due to sudden demise of my grandfather I want to cancel my reservation, can you please cancel my reservation?
Sure, I am here to help you. Please wait for a minute.
Ok.
Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.
Ok, thanks for your response.
Thanks for choosing us, have a good day.