Hi.
Hello. How can I aid you?
Could you please change my existing reservation?
Sure, may I know the name to check for the status?
My name is Alexander Phillips.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting. Here, there is no active reservation has been found under your name in our database to amend it.
Not a problem, thank you for checking.
Thank you for reaching us.