Hello.
Hello, how can I help you?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in my office I want to change my reservation. Can you help me in this?
Sure, may I know your name please?
Ok, my name is Raymond Allen.
Ok, please hold on.
Sure, take your time.
Thanks for being on hold. We are sorry to inform you that, there is no reservation found on your name.
Not a problem, thank you.
Thank you for approaching us.