Hi.
Hello. How can I aid you?
Could you please help me to change an existing reservation due to heavy floods in my city?
Sure, I am here to help you.
Thank you.
May I know your name?
I made a reservation earlier with the name Kathleen Young.
Please wait.
Sure.
Thanks for waiting. There is no reservation on your name.
Ok, not an issue. Thank you for your information.
Thank you.