Hi.
Hello. How may I assist you today?
I am Mary Campbell, can you help me for changing existing reservation?
Sure, I will help you. Please hold on a moment to check your previous reservation status.
Ok, I will wait for your response.
We regret that, there is no reservation found with your name in our records.
Oh! it is ok, no problem. Thank you for your services.
Thank you for approaching us, have a great day.