Hello.
Hello, how can I aid you today?
I want to cancel my recent reservation due to some family issues. Can you please help me with this?
Sure, I am here to help you. May I know your name?
Myself Jason White.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for the information.
Thank you for opting us.