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Hello, how may I aid you today?
I am Pamela Roberts. I want to change my existing reservation due to having heavy snow-storm at my destination.
Ok.
Could you help me in this?
Sure, we will help you.
Ok.
Please, wait for sometime.
Sure.
Thanks for waiting, we did not find any reservation on your name.
No problem. Thank you for your quick response.
Thanks for choosing us.