Hello.
Hello, how may I help you?
I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
Sure, I am here to help you for this. May I know your name please?
My name is Ruth Martinez.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found under your name to change.
Ok, no problem.
Thank you very much for approaching our agency.