Hi.
Hello, how may I aid you at this moment?
I am Susan Perez. I want to cancel my reservation, can you help in that?
Sure, I am here to help you. Give me a moment to check the existing reservation.
Ok.
Sorry Perez, there is no reservation under your name in our listing to cancel.
That's ok, might be my brother has cancelled, anyway thanks for your help.
Most welcome. Hope you have a gleeful day.