Hi.
Hello, how may I help you today?
The planned trip got cancelled due to an important work, can you please assist me with flight ticket cancellation?
Sure, I will help you with that.
Ok.
Let me know your name to check your reservation?
Check under the name Raymond Jones.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you.
Thank you for choosing us.