Hi.
Hello. How may I assist you today?
I need to cancel my ticket due to my health issue, can you help me with that?
I am sorry to know that. I will help you. Please let me know with your name.
I am Jessica Harris.
Please allow me a minute.
Sure.
Jessica Harris, I am sorry to say that there is no reservation found on your name.
That's ok. Thank you.
Thank you for reaching us. Have a great time.