Hello.
Hello. How can I aid you today?
Can you please assist me to cancel my active reservation unfortunately as my exams was cancelled?
Sure, I am here to help you. May I know on whose name the ticket has been booked formerly?
Thank you for assisting me, I have reserved flight ticket on my name Larry Williams.
Sorry Larry Williams, there are no flights reserved on your given name formerly.
Ok, no problem in that, anyway thank you so much.
Welcome, thank you for choosing us. Have a great day.