Hello.
Hello. May I know your good name?
I am Stephen Brown.
How may I provide assistance for you, Stephen Brown?
Due to some emergency problem, I need to cancel my reservation.
Ok.
Can you please help me?
Sure, we are here to help you.
Thank you.
 Give a minute, I will check the previous list and let you know the details of it.
Sure.
Thank you for your valuable time. No reservation found on your name.
No problem. Thank you.
Thank you for reaching us, have a nice day.