Hi,. I am Mark Taylor.
Hello, how may I assist you today?
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
Sure, we are perky to help you.
Thank you.
Please wait for some time.
Sure.
Thanks for waiting.
Ok.
There is no reservation found on your name.
Ok, thank you for information.
Thank you for reaching us, have a good day.