Hi.
Hello, how may I help you?
I am James Moore, my plan to visit my grand father's place got postponed due to heavy hail, So I want to change my existing reservation. Could you please help me in changing my reservation.
Sure, may I know your name to change the reservation? Ok, please wait a minute.
James Moore is my name.
I will check the reservation on your name and get back to you.
Ok.
Sorry, there is no existing reservation found on your name.
Ok, no issues. Thanks for your information.
Thank you for choosing us, have a splendid day.