Hi.
Hello, what can I do for you now?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Ok, please tell me your name so that I can check with your previous booking status.
I am Donna Robinson.
Can you please wait for a moment till I check with your existing reservation?
Sure.
Donna Robinson, Iam very regretful to inform you but there is no reservation by your name in our reservation list. Sorry for the inconvenience.
Ok, no issues. Thanks for the information.
Thank you for approaching us, have a great day ahead.