Hello.
Hello, how can I help you today?
I am Jason Phillips. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
Sure, please wait for a while.
Ok, I will.
Thanks for waiting, there is no active reservation on your given name.
That's Ok, thanks for your assistance.
Thank you for opting us.