Hello.
Hello. How may I help you?
My name is Robert Thomas. Actually I planned to visit Charlotte for a music concert, but due to bad weather, the concert is postponed.
So, may I know what type of service you looking for changing reservation or cancelling the reservation?
I would like to change my dates in my existing reservation.
Ok. Please wait a minute. I will check your previous reservation is there or not.
Sure, take your time.
There is no reservation found under your name.
That's fine. Thank you for your time.
Most welcome.