Hello.
Hello, how can I abet you today?
I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me?
Sure, I am here to help you, may I know your name?
Dorothy Garcia here.
Please wait for a while.
Ok.
Sorry, we couldn't find any reservation on your name.
No problem, Thanks for the information.
Thank you for approaching us, have a great day.