Hello.
Hello. How may I assist you today?
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
Please help me with your name. Sure, I will help you.
Myself Ruth Walker.
Please allow me a minute.
Ok.
Thank you. Ruth Walker, I am really sorry to say that there is no booking found on your name.
Not an issue. Thank you.
Thank you for understanding. Thank you for reaching us. Have a great time.