Hello.
Hello, how may I assist you today?
I am Katherine Anderson.
Welcome to flight booking agency Anderson.
I need to change my recent reservation because of friend got with an accident. Can you please help that?
Sure, I will help you with that. Please hold on to check your previous reservation status.
Sure.
Sorry to inform you that, there is no reservation found with your name in our records.
Ok, no problem. Thanks for your information.
Thank you for reaching us, have a great day.