Hello.
Hello, how may I help you?
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?
Sure, may I know your name?
Sure, My name is Rebecca Phillips.
Thank you. Please wait for a moment, let me check your reservation status.
Sure.
Sorry, I did not find any reservation under your name in our database.
Ok, thanks for your service.
You are most welcome.