Hello.
Hello. May I know your name please?
I would like to cancel my reservation due to sudden demise of my great grandmother. Can you help me with it? My name is Ryan Perez.
Sure, I'll help you with this. Just a moment I will check and let you know.
Sure.
We are happy to inform you that there is a reservation found by this name.
Ok, thank you for the information.
Shall I cancel the ticket?
Yes please.
Your ticket has been cancelled.