Hello.
Hello, how may I guide you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, may I know your name please?
Myself Amy Smith.
Ok, please wait a minute.
Sure.
Sorry Amy, there is no active reservation found under your name in our records.
It's ok, thank you for your help.
Most welcome.