Hi.
Hello, how can I assist you?
I want to change my existing reservation. Can you help me out in this?
Sure, I am here to help you.
Thank you.
May I know your good name please?
I am Matthew Moore.
Please wait for a while.
Ok.
Thanks for waiting, there is no reservation found on your name.
It's ok, not a problem.
Thank you for choosing us, have a good day.