Hello.
Hello, how can I assist you now?
I have reserved a flight ticket in the last week but now I am unable to travel. Can you please help me to cancel the ticket?
Sure, I am happy to help you with that.
Thank you.
Can I have your name please to check your reservation status?
My name is Timothy Lopez.
Ok, please be on hold for a moment.
Ok, take your time.
Sorry Timothy Lopez, no reservation has found under your name to cancel.
That's not an issue. Thank you for checking my ticket status.
Thank you for choosing us, have a good day.