Hello.
Hello. How can I help you now?
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
Sure, I will help you with that. May I know your name please?
My previous reservation has done with the name Laura Jackson.
Sorry, there is no reservation found on your name.
Ok, not an issue. May be something went wrong while booking the ticket.
Thank you for approaching us, have a nice day.
Thank you for providing information.
You are welcome.