Hello.
Hello. How can I serve you today?
i would like to cancel my recent reservation due to some personal issues, will you help me with that?
Sure, may I know your name to proceed next?
Thank you for accepting my request, myself Carol Martin.
Please wait a moment.
Ok, I will wait.
Sorry, there is no active reservation on your name.
Ok, not an issue. Thank you for your information.
Thank you for opting us, have a good day.