Hi.
Hello, how can help you today?
Please assist me to cancel my recent reservation due to sudden demise of my great grand mother.
Sure, I will help you with that.
Thank you.
May I know your good name please?
I am Pamela Miller.
Please wait for a while.
Sure.
Thanks for waiting, there is no active reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for approaching us.