Hi.
Hello. How can I help you today?
Can you help me in changing my existing reservation? As my football match has been postponed to Mar 21st.
Sure, I will help you with that, may I know your name to check your recent reservation?
Thank you for considering my concern and myself Donna Martin.
Please wait for some time.
Sure, take your own time.
Sorry to inform you that there is no active reservation on your given name.
That's ok, not an issue, I guess something went wrong while doing my reservation. It has not done properly actually. I will check my email about this concern. Thank you for your information.
Thank you for reaching us.