Hi.
Hello. How can I assist you today?
My brother wanted to cancel his reservation because he got some urgent work. Can you please help me to cancel his reservation?
Sure, may I know your brother's name please?
Yes, his name is Jerry Harris.
Please wait, let me check for his reservation status in our website.
Sure.
I have checked and seen that there is no reservation found under your brother's name.
Not an issue, anyway thank you for checking.
It's my pleasure, have a good day.