Hi.
Hello, how can I help you today?
Can you please help me in changing my reservation?
Sure, can you please mention your name to check your reservation details in our database?
My name is Benjamin Martinez.
Thank you. Please wait for a while, let me check your reservation status.
Ok.
Sorry, I did not find any reservation by your name in our database.
That's ok, thank you for the response.
Thanks for reaching us.