Hello.
Hello, how may I help you?
My name is Nicole Nelson.
Nice to meet you Nelson.
Actually, I booked a ticket to OAK for a music concert but due to bad weather, the concert is postponed. Could you help me in changing the dates of my existing reservation?
Sure, I will help you, please give me a moment to check it.
Sure, take your time.
Thank you for your waiting. When I search in our data base, there is no previous booking found under the name which you have provided.
Ok.
Is there any other help that you need from us?
No, thank you for your time.
Thank you for reaching us. Have a nice day.