Hello.
Hello, how may I help you?
Myself Sharon Jones from Houston. I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
Sure, please hold on for a moment, let me check.
Ok, thank you.
I am sorry, there are no reservations with your name.
Ok, I think my previous reservation has not been booked properly at that time. Thank you for your service.
Thank you, have a good day.