Hello.
Hello, how may I aid you today?
Due to sudden changes my exams has been postponed. I want to change my reservation. Can you help me?
Sure, we will help you. May I know your name please?
Samantha Walker here.
Ok, please be on hold.
Sure.
Thanks for being on hold, no reservation was found on your name.
No problem, Thank you.
Thank you for choosing us.