Hello.
Hello.
I am Timothy Lee.
How can I assist you today?
I need cancel my reservation due to some issues in my destination, can you help me out please?
Sure, I will help you with that. Please give me a moment.
Sure, take your own time.
Thanks for waiting, there is no reservation found under your name.
That's ok, no problem. Anyway thank you for your information.
Welcome, have a great day.