Hi.
Hello, how may I help you?
I'm Nicole Lopez.
Yes, Lopez.
Due to severe health issue, my family doctor has prescribed me not to do journeys. Can you please cancel my recent booking?
Sure, give me a moment. Let me check the reservation on your name.
Please go ahead.
Sorry Lopez, no reservation found on your name.
That's ok, may be I have done a wrong booking. Thank you anyways.
Ok, thank you for reaching us.