Hi, I am Eric Brown.
Hello, How can I serve you?
As I have some emergency work, I need to change an existing reservation. Can you help with that?
Sure, I will help you with that. Please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no problem. Thanks for your response.
Thank you for opting us, Have a great day.