Hello.
Hello, how can I help you the best today?
I am Laura Adams.
OK.
I am planning to change an existing reservation, due to some urgent work. Can you please change my reservation?
Sure, I am here to help you with that.
Thank you.
Please wait a moment.
Sure.
Sorry, we did not find any active reservation on your name to change.
That's fine, thank you for your service.
Thanks for reaching us, have a great day.