Hello.
Hello. How can I help you?
I had planned a trip but due to my mother's health problem I need to postpone it, so can you please help me to change my reservation?
Sure, I am here to assist you. May I know your name?
My name is Frank Martinez.
Thank you. Please wait for a while, let me check your reservation status in our database.
Sure, I am right here.
Sorry, there is no reservation found under your name in our database.
No problem, thank you anyway.
You are welcome and thank you for choosing us.