Hi.
Hello, how may I assist you?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, will you please let me know your name?
Emma Collins here.
Ok, please give me a moment.
Sure, I will wait for your response.
Thanks for waiting Emma Collins, we could not find any reservation active by your name.
Ok, no problem. Thanks for your information.
Thank you for choosing us.