Hello.
Hello. How may I help you today?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I am here to help you with this.
Thank you.
May I know your name please?
My name is Elizabeth Lewis.
Ok, wait for a moment please.
Sure, I will wait.
Sorry Lewis, there is no active reservation found as per your name to cancel it.
That's ok thank you for checking.
You are welcome.