Hi.
Hello, how may I help you?
I want to change my existing reservation due to postpone of my exams, so can you help me with this?
Sure, I am here to help you.
Thank you.
May I know your name to proceed further?
My name is Elizabeth Taylor.
Will please wait for a while.
Sure.
Sorry Elizabeth, there is no reservation found on your name.
Not a problem, thanks for checking.
Thank you for choosing us.