Hello.
Hello, how can I support you today?
I need to cancel my reservation due to some personal issues. Can you please help me in cancelling?
Ok, we are happy to help you. May I know your name please?
Ruth Hall is my name.
Ok, Ruth Hall, please give me a moment.
Sure.
Thanks for your time, we are sorry to inform you that no reservation has found based on your name.
Ok, no issues. Thanks for your response.
Thank you for approaching us.