Hi.
Hello, how may I aid you?
I want to change my reservation due to bad weather at my destination location, can you help me to alter my reservation?
Sure, I am here to help you. May I know your name?
My name is Eric Harris.
Please give me a moment to check your ticket status in our database.
Sure, take your time.
Sorry Eric Harris, no reservation is available by your name.
That's ok, thank you for your service.
Thank you for choosing us.