Hello, I am Jacob Martinez.
Hello, how can I serve you?
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me in this?
Sure, please wait a moment I will check and let you know.
Sure.
Sorry, we did not found reservation on your name.
It's ok, not a problem. Thank you for your information.
Thank you for reaching us.