Hi.
Hello. How may I guide you today?
I would like to change my flight reservation as my trip got postponed, can you please help me?
Sure, I am oblige to help you with that.
Thank you.
Can I know your name to check your previous reservation status?
My name is Virginia Walker.
Please wait a moment to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Not an issue. Anyway, thank you for checking.
Thank you for reaching us, have a great day.