Hello, I am Katherine Rodriguez.
Hello, how can I aid you today?
I want to postpone my trip due to an emergency. Can you aid me in postponing my existing reservation?
Sure, I am here to help you. Hold on for a moment. Let me check.
Take your time.
I found a reservation on your name, may I know your new airport codes please?
Search for the flights available from OAK to DCA.
Ok, may I know your travel dates please?
I am planning to start on Apr 28th and return back on Apr 30th.
Ok, hold on for a moment. Let me check the best flight for you.
I want to return back in evening time.
Sorry Katherine Rodriguez, there are no flights available on your requested dates.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.