Hi.
Hello, how can I serve you today/.
Owing an emergency want to change my existing reservation, can you please help me in changing it?
May I know your name, please?
Yes, I am Susan Hill.
We found your reservation, please provide your new journey dates.
Sure, I have planned to travel on 10/27 and return on 10/29.
From where do you want to board and land?
My boarding and landing airport codes are Houston, TX-HOU and San Francisco, CA-SFO.
Do you have any other requirements to be meet?
Yes, I need a direct flight.
Sorry, we have a connecting flight.
That's ok, please don't proceed further.
Ok.
Thank you for the response.
Thank you for choosing us.