Hello.
Hello, Good Morning. How may I guide you today?
Actually I booked my ticket to Boston in the month of April, but now due to an emergency I want to cancel my trip.
Sure, can I know your name?
My name is Cynthia Jones.
Cynthia, would you like me to cancel your reservation?
Yes.
Please hold for a moment, let me check for any existing reservations.
Ok, please check.
I am sorry to inform you that there are no existing reservations with your name.
That's fine.
Thank you, have a good day ahead.