Hello.
Hello, how may I render you today?
Owning an emergency at my home I can not travel right now, so I want you to change my existing reservation. Can you please help?
Sure, we are here to help you. May I know on which name the ticket has been reserved?
On my name that is Samantha Wilson.
Please be on hold for some time.
Sure.
Sorry we did not find any reservation against your name.
No problem, thank you.
Thank you for reaching us.