Hello.
Hello. How ca I help you?
I am Thomas Gonzalez.
I hope your doing good Thomas?
I want to cancel my recent reservation, as I am not interested to travel now. Can you help with this? Yes, I am doing good.
Ok, please wait. Let me check the details of your recent reservation?
Sure.
Have your done the reservation on your name?
Yes.
Then sorry, we didn't find any reservation on your name.
Ok, no problem.
Do you want any other information please?
Thank you for your information.
Thank you and have a nice day.