Hi,.
Hello, how may I support you?
I made a reservation earlier to go for a holiday trip with my friends, but due to some financial problems I want to change my existing reservation. Can you help me with this?
Sure, we are pleasure to help you. May I know your name please?
My name is Kevin White.
Please wait for a while, let me check and back to you.
Ok.
We are sorry to inform, there is no reservation found on your name.
Ok, thank you.
Thank you.