Hello. I am Edwards Martin.
Hello, how may I aid you today?
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
Sure, we are glad to help you to change it.
Thank you.
Please wait for a moment.
OK.
Thanks for your time, there was no reservation found on your name.
No problem, thank you for the information.
Thank you for opting our agency.