Hi.
Hello, how can I assist you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I can help you with that. May I know your good name please?
I am Amanda Green.
Please be on hold while I'll check your reservation status.
Sure.
Amanda Green, I found your reservation and I have successfully cancelled it.
Thanks for the assistance.
Thank you for choosing us.