Hi.
Hello, How exactly I can serve you the best today?
Owing to an emergency, I want to change my existing reservation.
Sure, I can change your reservation right now. Before that I need to know your good name please?
Sure, Emily Anderson here.
Ok, please wait a minute I will get back to you with the present status.
Sure.
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
Ok, no issues at all. Thank you for your information.
Thank you for availing us.