Hello.
Hello. How may I assist you now?
Owing to an emergency I have a request to change my existing reservation. Can you please help me for this?
Sure. May I know your good name please?
Yes, I am Sandra Evans.
Please wait a minute, I will inform you in few seconds. Thank you for waiting. Sorry Evans, no reservation was found under your name to change the reservation.
OK, that's fine.
Thank you for contacting us. Have a good day.
Thank you for your information.
Your welcome.