Hello, my name is Pamela Hill.
Hello, how may I serve you today?
I made a reservation earlier for a trip with my friends but at same time I need to reach Dallas. Can you help me in changing existing reservation?
Sure, I am here to help you. Please, wait.
Thank you. Ok.
Thank you for being patience, there is no reservation found on your name.
No problem, thanks for your information.
Thank you for choosing us.