Hello.
Hello, how may I help you at this moment?
I am Katherine Robinson.
OK.
I need to cancel my recent reservation, as I am suddenly fallen sick due to bad weather. Could you help me in cancelling?
Sure, I can help you easily. Please wait a minute. I will check and revert to you.
Ok.
Sorry, we did not find any reservation on your name to cancel.
Ok, no issues.
Thanks for contacting us, have a nice day.