Hi, I am James Moore.
Hello James Moore. How can I serve you?
I want to change an exciting reservation due to my tournament got postponed, can you help me with this?
Sure, I can help you with that. Please wait a minute, I will check the status of your reservation and get back to you.
Sure.
Thanks for waiting. Unfortunately there is no reservation found with your name.
Ok, thanks for your information.
You are welcome. Thanks for reaching us, have a good day.