Hi, myself Helen Rodriguez.
Hello, how may I help you today Helen?
I need your small help in cancelling my reservation, could you please do that for me?
Ok, please wait for a moment till I check for the reservation status.
Sure, I will wait for your response.
I am so sad to inform you about it, but there is no active reservation by your name.
Not an issue, anyway thank you very much for checking.
Have a great day ahead.