Hello.
Hello, how can I help you?
Can you please help me in changing my existing reservation as my exams got postponed to some other dates?
Sure, I can help you with that. May I know your good name please?
Myself Rachel Smith.
Please allow me a minute to check your reservation status.
Sure, take your time.
Rachel Smith, there is no active reservation found under your name to do modifications in that.
Ok, no problem. It might went wrong while booking, anyway thank you for checking out.
Thank you for choosing us, have a nice day.