Hello.
Hello. How can I assist you today?
I want to change my existing reservation due to some health issue. Could you help me?
Sure, may I know your name to check for the previous reservation?
Sure, I am Kathleen Hill.
Give me a moment.
Ok.
Kathleen, there is no reservation found under your name.
Ok, not a problem. Thank you for your information.
Thank you for reaching us.