Hello, I am Jacob Walker.
Hello, how may I assist you?
I already had a reservation for my holiday trip but, suddenly I need to attend a client meeting at head quarters. So I need to cancel my reservation. Can you help me with it?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check and get back to you.
Ok.
We found a reservation on your given name, shall I cancel it?
Yes, please cancel it.
Ok, your reservation has been cancelled.
Thank you for the help.
Thank you for choosing us.