Hi.
Hello, how can I best assist you now?
Owing to an emergency, my planned trip to Yosemite adventure got postponed. So I want you to change my existing reservation.
Sure, I can help you in that. Before that I need to know your good name to track the details, Can you please provide me?
Sure, I have a recent reservation with name Thomas Hernandez.
Ok, please wait for couple of minutes.
Sure.
Sorry to notify that, there is no active reservation found on your name.
Ok, not an issue. Thank you for your help.
Thanks for communicating with us.