Hello.
Hello, how may I guide you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I am here to help you. May I know your name please?
My reservation was done under the name Karen Harris.
Please wait for a moment.
Sure, take your time.
Sorry to say, that there is no reservation found as per your name to change it.
Ok, not an issue. Anyways, thank you for the information.
You are welcome.