Hello.
Hello. How may I assist you?
I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?
Sure, I am here to help you out.
Thank you.
May I know your name please?
Myself Helen Gonzalez.
Wait a moment please, let me check with that.
Sure, take your time.
Helen Gonzalez, we haven't found any reservation under your name in our data base.
Ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.