Hello. I am Mark Robinson.
Hello Mark, how can I assist you today?
I want to change my existing reservation, due to heavy rainfall in Seattle. Can you help me?
I will help you in changing your reservation, let me check for your reservation status.
Thank you.
Mark, I have not found any reservation by your name in our database.
That's ok, thank you for your information.
Thank you for contacting us and have a nice day.