Hello.
Hello. How can I aid you?
I would like to do some changes in my existing reservation, can you help me in that?
Please can I know your name to proceed to the reservation page?
Sure, the ticket has been reserved on the name John Clark.
Ok, thank you for waiting.
My pleasure.
Sorry, there is no reservation been found on your name to amend the reservation.
That's ok, no problem. Thank you for the information.
Thank you for choosing our agency.