Hello.
Hello, how may I assist you?
Myself Margaret Davis. I have reserved a flight ticket with 1 connection but the purpose of the trip is very urgent so I need the direct flight.
Ok, may I know your travelling dates for this journey?
Can you please help me in changing my reservation?
Ok, wait for a moment.
Ok.
Margaret Davis, no reservation was found by your name. Sorry for the inconvenience.
Really, it's ok. Thank you for the information.
Have a nice day Margaret Davis.