Hello.
Hello, how may I help you today?
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, I am here to help you with this. May I know your name please?
Thomas Allen here.
Ok, please wait for a mean while.
Sure.
Sorry Allen, there is no active reservation found as per your name to cancel it in your database.
No problem, Thanks for the information.
You are welcome.