Hello.
Hello. Welcome to Global agency. How may I assist you today?
I am very happy to change my existing reservation because my examination was postponed, now I have much time to prepare for the exam. So please help me in modifying my recent reservation.
Sure, I am here to help you out. May I know your name to proceed further?
My past reservation is confirmed with name Timothy Wilson.
There is no reservation found with this name.
Oh! it's ok, no problem.
Thanks for contacting us.
You are welcome.
Hope you have a great day a head.