TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I be at your service today? 
 customer: Can you please help me to book a flight from CLT to MCO? 
 agent: Sure, I will help you in booking the ticket. May I know your travelling dates please? 
 customer: I want to depart on Nov 21 and need to return on Nov 23. 
 agent: Do you have any other specifications? 
 customer: I need a connecting flight. 
 agent: Please help me with your name for booking. 
 customer: Thomas Carter here. 
 agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1002. Shall I proceed with this flight? 
 customer: Ok, please proceed. 
 agent: Your booking is done. 
 customer: Thank you. 
 agent: Most welcome.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. How can I guide you? 
 customer: I am Carol Lewis. Due to my health problem I want to change my reservation, can you please help me to change my reservation? 
 agent: Sure, I will help you. Can you please give me a minute to check the ticket status? 
 customer: Sure, take your own time. 
 agent: Sorry Lewis, there is no reservation found with your name in our system database. 
 customer: That's fine. Thank you for your help. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. I am Ronald Thompson. 
 agent: Hello, How can I assist you today? 
 customer: I made a reservation earlier but now I want to cancel it as my plan to go for shopping got cancelled. Can you help me with cancellation? 
 agent: Sure, I will help you with that. Please wait a while. 
 customer: Sure. 
 agent: We found a reservation on your name, and it has been cancelled sucessfully. 
 customer: Thanks for your service. 
 agent: Thank you for reaching us.

SOLUTION:
cancel