Hello.
Hello, what kind of assistance you are looking for?
As my plan to attend for film festival got cancelled, I need to cancel my existing reservation.
Ok.
Can you assist me in doing that?
Sure, I am here to help you.
Thank you.
May I know your name to check the previous reservation?
I am Karen Rodriguez.
Please, wait for a while.
Sure.
Thank you for your time, there is no active reservation found on your name to cancel it.
It's ok, not an issue. Thank you for the information.
Thank you for approaching us.