Hello.
Hello, good morning. What can I do for you today?
Recently, I had booked a ticket to visit my daughter who is studying in other city, but, due to some reasons I need to change my reservation. Can you help me?
Sure, give me a moment, let me check. Thank you for waiting.I have not found any reservation by your name.
Ok, no problem, thanks for your hand help in searching.
Can I know your name please for documentation purpose?
Sure, Rachel Hall here.
Thank you Hall, have a nice day.