Hello.
Hello. How may I aid you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I  will help you with that, can you please share your name?
My reservation was done under the name Deborah Carter.
Please wait for a minute.
Sure.
I am sorry to say that there is no reservation found under your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.