TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How may I guide you today? 
 customer: Owing to an emergency, I just need to cancel my recent reservation. Can you please aid me with cancellation? 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sure, Emma Anderson is my name. 
 agent: I am sorry to say that there is no reservation found under your name. 
 customer: That's Ok, thanks for your service. 
 agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello. How may I assist you? 
 customer: I am looking for a direct flight from JFK to DTW, can you please help me to book my flight ticket? 
 agent: Sure, I am here to help you out. May I know your travelling dates please? 
 customer: Sure, I will depart on Jan 5th and I want to return back on Jan 7th. 
 agent: How much you can afford for airfare? 
 customer: I can only afford 500. 
 agent: Wait a moment please. 
 customer: Sure. 
 agent: May I know your name pleas to proceed further? 
 customer: Sure, my name is Catherine Mitchell. 
 agent: Catherine Mitchell, there are no flights available in you route. 
 customer: Not an issue, I will find an other way to reach my destination. Anyway, thank you. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am Donald Jones. 
 agent: How can I help you Donald? 
 customer: I want to cancel my reservation, can you help me? 
 agent: Sure, I will help you. 
 customer: Thanks. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: No reservation is available under your name. 
 customer: That's ok, thank you. 
 agent: You are welcome.

SOLUTION:
no_reservation