Hello.
Hello, how can I guide you today?
Due to bad weather I want to cancel my recent reservation. Can you please help me?
Sure, may I know your good name?
My name is Donna Hernandez.
Please wait for a moment.
Sure, I will wait for your response.
Sorry to say that, no reservation was found with your good name.
Ok, it's not an issue.
Thank you for opting us.