Hello.
Hello. What help do you require from us?
I have to change my reservation due to  my planned event got  postponed. So  please help me with that.
Sure, I am here to help you. Can I know your name?
Thank you. Please check the reservation with my name Kevin Parker.
Ok, please allow me sometime to check the ticket status.
Sure, take your time.
Sorry to tell you, there is no reservation found with your name.
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
You are welcome. Thank you for choosing us.