Hello. William Allen on this end.
Hello, how may I assist you?
I would like to cancel my previous booking as I am sick, can you help me?
Sure, we are here to help you. Please wait a moment, I will check the reservation list.
Ok, please be quick with checking. I will be waiting for your response.
Sorry William Allen, there is no reservation on your name.
Oh! That's fine. Anyways, thank you for checking.
Thank you.