Hi.
Hello, how can I guide you for today?
I want to change my reservation due to health problem, can you help me?
May I know your name?
Myself Elizabeth Hernandez.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
No problem, thanks for checking.
Thank you for contacting us, have a nice day.