Hello.
Hello. How can I assist you?
There is an emergency case which came to hearing on the dates which I have planned to enjoy in my holidays, so I am unable to travel the trip due to this one. Can you please help me in changing my flight ticket?
Sure, can I know your name please?
Sure, I am Jessica Lopez.
Ok, wait a moment please.
Sure, take your own time.
Sorry Lopez, there is no reservation found on your name.
Ok, no problem.
Thank you for approaching us.