Hello.
Hello. How may I help you?
I need to cancel my reservation due to health issues, can you please help me out with that?
May I know your good name?
Thank you, I have reserved it on the name of Shirley Lopez.
Ok, please hold on a moment.
Sure, take your time.
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
Oh! I think it might be cancelled by my brother.
Welcome, have a good day.