Hello.
Hello, how may I help you for today?
Jessica Wilson here. I want to cancel my reservation due to my health issue. Can you please help me to cancel my reservation?
Sure, please wait for a moment to check your details.
Ok, please take your time.
Sorry, there is no reservation found on your name.
Ok, fine. It might be cancelled by my manager but he did not informed me yet. Anyway thank you for the information.
Thank you for choosing us, have a nice day.