Hello.
Hello. How can I aid you today?
I already have an reservation to attend a meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation, please help me with this.
Sure, I will aid you with that. May I know your name for further process?
Thank you and my name is Matthew Roberts.
Ok, please hold on a moment, I will check your previous reservation status.
Sure.
There is no previous reservation available under your name.
It's ok, thank you.
Thank you for reaching us.