Hi.
Hello. How may I assist you today?
Owing to an emergency I had to request for this cancel reservation.
Sure, I am mirthful to help you with this. Please hold for a while, let me check your previous reservation status.
Ok.
May I know your name please?
I am Eric Lopez.
There is no active reservation found with your name in our database to cancel it.
Thanks.
Thank you for contacting us, have a great day.