Hello, Sharon Lopez here.
Hello Sharon Lopez, how can I help you today?
Owing to an emergency I have request you to cancel my reservation.
Sure. Can you please wait for a while, I will get back to you.
OK.
Thanks for waiting, we have not found any reservation on your name.
OK, thank you for the information.
Is there anything else that I can help you with?
No, thank you.
Thank you have a great day.