Hello.
Hello, how may I help you?
Can you help me to cancel the reservation I had done last week?
Sure, may I know your name?
Ok, please check for the name Nicole Mitchell.
Thank you. Please wait for a while.
Ok, please take your own time.
Sorry, no reservation found under your name in our database.
Ok, that is not a problem. Thank you for assisting me.
You are welcome and thank you for choosing us.