TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Laura Collins. 
 agent: Hello, how can I aid you today? 
 customer: As I am a scientist, I want to attend Science Festival with my students at Minneapolis & St. Paul, MN - MSP. 
 agent: Ok. 
 customer: Can you please help me for booking a ticket on 10/16? 
 agent: Sure, May I know your price limit? 
 customer: I can afford up to 200. 
 agent: When you are willing to return? 
 customer: I intend to return on 10/18. 
 agent: Help me with your source airport code to proceed further. 
 customer: My source is New York, NY - LGA. 
 agent: Thanks for being patience, there is a flight available with Delta airline, flight number 1004 with fare 200 and a lay by. Shall I proceed to reserve? 
 customer: Ok, you can proceed for booking. 
 agent: Your reservation has been done successfully. 
 customer: Thank you. 
 agent: Thank you for reaching us.

SOLUTION: book

PROBLEM: customer: Hi, Jason hill here. 
 agent: Hello. 
 customer: I need to book a flight ticket to New York to enjoy music festivals with family. 
 agent: How can I help you? Can you please share your dates of travelling? 
 customer: My travel dates are 05/21 and 05/23. 
 agent: May I know price limit? 
 customer: I need a direct  flight within range of 1000. 
 agent: Can I have your airport codes? 
 customer: I will depart from CA-OAK to NY-LGA. 
 agent: Please wait. 
 customer: Ok. 
 agent: Thanks for your time, sorry, no flights found on that day. 
 customer: Ok, thank you. 
 agent: Thank you for picking us.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello. How can I assist you at this moment? 
 customer: Please make a reservation with the name of Nicole Martin from PHX. 
 agent: Sure, I will assist you with that. Can you please mention your preferable travel dates? 
 customer: I want to travel on Dec 20 and return back on Dec 22. 
 agent: May I know your destination airport code name? 
 customer: Destination airport code is BOS. 
 agent: May I know your connection limit for this trip? 
 customer: I need a single connecting flight. 
 agent: Do you have any another specifications? 
 customer: I prefer to travel in economy class. 
 agent: Is there any additional preferences do you have? 
 customer: No. 
 agent: Ok, please hold on a moment. 
 customer: Sure. 
 agent: AA flight available with connection limit 1 and fare is 100, shall I confirm this economy class flight? 
 customer: Yes, please confirm it. 
 agent: Your flight ticket is booked successfully, flight number is 1026. 
 customer: Thank you for the help. 
 agent: You are welcome Nicole Martin.

SOLUTION:
book