Hello.
Hello, how can I assist you?
Due to some health issues, I would like to cancel my holidays vacation.Can you please help me to cancel my recent reservation?
May I know your good name please?
My name is Nancy Lee.
Please wait a moment, I will check and get back to you.
Sure.
Thanks for waiting, we found a reservation on your name. Shall I proceed for cancel your reservation?
Yes, you can proceed.
Your reservation was canceled.
Thanks for your quick response.
Thanks for choosing us. Have a good day.