Hello.
Hello, how may I  help you today?
I need to change my recent reservation due to health issues, can you help me in doing that?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Michelle Campbell here.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure, take your time.
Sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thank you for the information.
Thank you for opting us.