Hello.
Hello, How may I serve you today?
My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. So, I want to cancel the reservation. Can you cancel it?
Sure, may I know your name to cancel your reservation?
The reservation is made on my friend name that is John Nelson.
Ok, please hold on a moment.
Sure.
Thank you for waiting, no reservation was found on your friend name in our database.
Thank for the details.
Thank you for choosing us.