Hello, I'm James Phillips.
Hello, how may I be a help for you this evening?
Due to the sudden death of my grand mother, I would like to cancel my recent reservation, so could you please help me out?
That's so sad to hear. I am here to help you. Please hold on for a minute.
Ok.
Sorry, there is no ticket found on your name in our database to cancel.
That's ok, thank you.
You are welcome.