Hello.
Hello, how may I assist you?
I would like to cancel my existing reservation which is under my name due to health issue.
Ok, can you I know your name please? As it is mandatory to know your name for cancellation.
Sure, my name is Jacob White.
Ok, hold on for a moment. Let me check.
Sure, take your time.
I found a reservation on your name, shall I proceed to cancel this ticket?
Yes, please cancel my reservation.
Your ticket has been cancelled.
I appreciate your help, thank you.
Thank you for choosing us. Have a good day.