Hi.
Hello.
I am Melissa Green.
How can I aid you at this moment?
Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?
Sure, I will help you with that.
Thank you.
Please hold on a moment, I will check your previous reservation status.
Sure.
There is no previous reservation available under your name.
Not an issue, thank you.
Thank you for contacting us, have a nice day.