Hello,.
Hello, how can I best serve you?
Yesterday, I made a reservation to travel Boston with a direct flight, but your agent misplaced it with a connecting flight. So, I need to change my reservation. Can you help me?
Sure, I can change your reservation right now.
Thanks for your response.
Before that I need to know your good name please?
Ok, Mary Allen is my name.
Ok, Please stand by I will check and revert to you.
Sure, take your own time.
Sorry to say that there is no active reservation found on your name to change it.
It's ok, I will check with another airlines. May be it will reserved there. Thanks for your response.
Thanks for consulting us, wish you a great day.