Hello.
Hello, How exactly I can serve you the best today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Ok, I will help you with that.
Thank you.
May I know on which name you have reserved your ticket?
I am Donald Garcia.
Please wait for a moment.
Sure.
Thank you for waiting, We hardly tried to find your reservation but, no reservation has been found with your name.
No problem, thank you for the information.
Thank you for opting us.