Hello.
Hello, how can I help you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I will help you with that. Let me know your name to check your reservation?
I am Dennis Hernandez.
Ok, please wait a moment.
Ok, take your time.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok. Anyways, thank you for your help.
Thank you for choosing us.