Hello, I am Raymond Taylor.
Hello, how may I assist you today?
I want to cancel my ticket due to an emergency. Can you help me in cancelling my ticket?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check.
Take your time.
Sorry Taylor, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.