Hello.
Hello, how may I help you today?
Can you help me to change my recent reservation because my trip dates are postponed, can you help me?
Sure, I am here to help you with this. May I know your good name please?
I am Scott Mitchell.
Ok, wait for a moment please.
Sure.
Sorry Scott, there is no active reservation has found on your name to change it.
It's ok, not a problem, thank you.
You are welcome.