Hi.
Hello. How may I assist you today?
Could you please help me to update my travelling dates in my existing reservation as my trip got postpone due to bad weather conditions?
Sure, may I know your name to check with the previous reservation.
I am Nicholas Miller.
Please wait a moment.
Sure.
Sorry, there are no active reservations on your given name to change.
Ok, not an issue.
Thank you for reaching our service.