Hello.
Hello. How can I aid you today?
I need to cancel my recent reservation, can you please help me?
Sure, I am here to help you.
Ok.
May I know on whose name the ticket has been reserved formerly?
Myself Barbara Phillips.
Sorry Barbara Phillips, there are no flights reserved on your given name formerly.
That's ok, thank you for the information.
Welcome, thank you for choosing us. Have a great day.