Hello.
Hello, how can I assist you?
I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
Sure, I can help you with that. May I know your good name please?
Check reservation on the name James Lee.
Ok, please give me a minute.
Sure.
James Lee, there is no active reservation found under your name to do cancellation.
Ok no problem, thank you for your services.
Thank you for choosing us.