Hi.
Hello. How may I assist you?
Could you please change my existing reservation due to postpone of my trip?
Sure, I am here to help you.
Thank you.
May I know your name please to check your reservation status?
My name is Paul White.
Please wait for a moment.
Sure.
Paul White, no reservation has been found on your name in our records.
Not a problem, thanks for cheking.
Thank you for choosing us.