Hello.
Hello, how can I help you today?
I would like to cancel my reservation as I got hospitalised, can you please help me out?
Sure, I will help you with that. Let me know your name to check your reservation?
Kenneth Hall here.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok no problem, thank you for your services.
Thank you for choosing us.