Hello.
Hello, how may I help you?
My name is Mark Smith.
Hello Mark.
Due to health problem, I want to cancel my reservation. Can you please help me for that?
So sad to here, please give me a moment.
Ok.
I found your reservation, I will cancel your reservation.
Thank you for helping me.
Get well soon, is there anything else I may do or you?
No.
Thank you for approaching us.