Hi.
Hello, how can I help you?
Owing to an emergency, I want to change my existing reservation.
Sure, I am here to help you. May I know your good name to proceed further?
Sure, Scott Lopez here.
Ok, please wait for a while.
Sure.
Thank you for waiting, we did not find any reservation on your name.
Ok, no issues. Thank you for your kind information.
Thank you for choosing us.