Hello.
Hello. How can I assist you for the day?
I have to cancel  my reservation due to my planned trip got cancelled. So please help me with that.
Sure, I am gleeful to help you with that. May I know name please?
Thank you. Please check the  reservation with my name Anna Carter.
Please wait for a while, let me check your previous reservation status.
Sure, take your time.
Thank you for waiting.
It's ok.
There is no active reservation found on your name in our database to cancel.
Oh! It may not be booked properly. Anyway, thank you for your time.
Thank you for reaching us, have a great day.