Hi.
Hello, how can I help you?
Due to some health issue, I am unable to travel now. Can you please change my existing reservation?
Sure, we are here to help you.
Ok.
To move forward with the changing process, we need your good name, can you forward me?
I am Angela Wilson.
Please wait for a while, I will check the reservation list and get back to you.
Sure.
Thank you for your valuable time.
Not an issue.
We are regret to inform you that, there is no active reservation found in your given name.
That's ok, thank you for checking.
Thank you for reaching us.