Hello.
Hello. How can I assist you?
Owning to an emergency, I want to change my existing reservation. Can you please help me with this?
Sure, I am here to help you.
Thank you.
May I know your name please to check the status of your reservation?
Sure, my name is Catherine Jackson.
Please wait a moment.
Ok.
Catherine Jackson, there is no active reservation has been found on your name in our records.
Ok, not an issue. Thank you for the information.
Thank you for approaching us.