Hello.
Hello, how may I help you?
 I want to cancel my reservation, as I am no longer interested in that trip, as most of my friends are not attending.
Ok, its so unfortunate, please wait for a moment. Can I know your good name?
My name is Brenda Roberts.
Sorry Brenda, there is no active reservation found on your name.
It's ok, thank you for the information.
Thank you for reaching us.