Hi.
Hello, how may I help you at this moment?
Owing an emergence, I want to cancel my recent reservation. Can you help me with it?
Sure, I will help you.
Ok.
May I know your good name?
My name is Samuel Smith.
Please be on hold for a moment.
Ok.
Sorry, there is no ticket existing on your name.
oK, NO ISSUES.
Thank you for opting us.