Hello.
Hello, how can I help you?
Can you please change my existing reservation?
Sure, we are happy to help you.
Thank you.
To proceed further, May I know your name?
As I have booked a ticket on my name Lisa White, to attend my cousin's marriage.But it was postponed.
Ok, please wait for a couple of minutes.
Sure.
Thank you for your time, we did not find any reservation on your name.
Ok. Thank you.
Thank you for reaching us.