Hello, I am William Hernandez.
Hello, may I know how best I can help you today?
I want to change my recent reservation as my joining date got postponed. Can you help me in changing?
Sure, please wait for a while, I will check the reservation list and revert to you.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. Thanks for making an enquiry with us.