Hello.
Hello. How may I help you?
  As my plan to go for a shopping got cancelled I want to cancel my reservation, can you help me with it please?
Sure, may I know your name to proceed?
      My name is Carol Jackson.
Please wait for a moment.
Sure, take your own time.
Sorry to say, no reservation found on your name.
Ok, no problem. Thank you for the response.
Thank you for reaching us.