Hello.
Hello, how may I serve you at this moment?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I am glad to help you.
Thank you for your response.
Please help me with your name to check in our reservation database?
Sure, my name is Laura Nelson.
Please wait for a minute.
Ok.
There is no reservation found on your name in our airline database.
Oh! It's ok, no problem. Thank you for your information.
Thank you for approaching us.