Hello.
Hello, how may I be at your service today?
I want to change my existing reservation, can you please help me with this?
Sure, we are here to help you.
Thank you.
May I know your name to check your reservation status?
I am Laura Evans.
Ok, please be on hold.
Sure.
Sorry to inform you that, we could not find any reservation with your name in our portal.
Ok, no problem. Thank you for your information.
Thank you for choosing us.