Hello, I am Patrick Hill.
Hello, how may I help you at this moment?
As my manager did not approve my leave, I would like to change my recent reservation.
Sure, I will help you. Please wait for a while.
Actually, I don't want to change, I want to cancel the ticket.
Sure, please wait for a moment.
Sure, take your time.
Sorry, there is no reservation existing on your given name.
That's ok, thank you for checking. It might be cancelled by my spouse.
You are welcome, thank you for reaching us. Have a nice day.