Hi.
Hello. How may I support you today?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I'll try to help you in changing an existing reservation.
Ok.
Can I have your name please to check the reservation status?
I am Jennifer Jackson.
Thank you for providing your name, please wait a moment.
Sure.
Thank you for waiting, Sorry there is no active reservation have been found under your name in our database to change it.
No issue, thank you.
Thank you for approaching us.