Hello, I am John Hall.
Hello, how can I address you?
Due to bad whether at my destination I need to cancel my reservation, can you please help me in cancelling?
Sure, I am happy to help you. Please wait for a while, I will check the reservation list and revert to you.
Ok.
Unfortunately, there is no reservation found on your name.
Ok, no issues. Thank you for your response.
Thanks for reaching us and have a nice day.