Hello.
Hello. How may I guide you today?
Can you please help me in changing my existing reservation?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation status?
My name is Kimberly Thomas.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation available on your name in our records.
Ok, not an issue. Thank you for providing information.
Thank you for reaching us, have a great day.