Hi.
Hello, how can I assist you?
Can you please help me with changing my recent reservation?
Sure, I am here to help you.
Ok.
May I know your name please?
My name is Kathleen Roberts.
Ok, please wait a minute.
Ok.
Thank you for your time, we found a reservation on your name. Can you please share your travelling dates?
My travel dates are Mar 13 and 15.
Do you need any break in between the journey?
I need a break in between the journey.
May I know your airport codes please?
Airport codes are MCO and JFK.
Thank you for providing your details, we found a connecting flight with number 1013 at a price of 100 in economy class provided by Southwest airlines.
You can proceed.
Sure, your ticket is booked.
Thank you.
Thank you for reaching us, have a nice day.