Hello.
Hello. How may I help you today?
Can you please help me to change my existing reservation, due to exams has been postponed?
Sure, may I know your name?
Sure, my name is Lisa Hernandez.
Please wait a moment, let me check with the previous reservation status.
Sure.
Sorry, there are no active reservations on your name to change.
Ok, thank you.
Thank you for reaching our service.