Hi.
Hello, how may I aid you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name to check your reservation status?
I am Emily Adams.
Ok, please give me a moment.
Sure.
Sorry, there is no active reservation found on your name in our records.
Ok, no issues. Thanks for the information.
Thank you for reaching us.