Hello.
Hello, how may I help you today?
My name is Deborah Perez. I want to do some changes in my existing reservation due to heavy rain in my destination location. Can you help me for that?
Sure, I am here to help you with this.
Thank you.
Sorry, there is no reservation found as per your name to change your reservation.
That's ok, I think my previous reservation has not been reserved properly.
Thank you for contacting us.