Hi.
Hello, how can I help you today?
I need to cancel my reservation as my exams got cancelled due to heavy rain. Can you help me with that?
Sure, kindly share your name.
Ok, my name is Dorothy Clark.
Please wait a moment.
Sure, I will wait for your response.
Sorry to say, no reservation found with your name.
Not a problem, anyways thank you for the information.
Thanks for reaching us.