Hi.
Hello. How may I aid you?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to help you out.
Thank you.
May I know your name to check your reservation status?
I am Cynthia Evans.
Ok, please give me a moment.
Sure.
Sorry, there is no reservation found on your name in our database.
No problem, thanks for checking.
Thank you for reaching us.