Hello. I am Patricia Hill.
Hello. How may I help you Hill?
Please cancel my recent reservation, since our educational tour has been cancelled due to budget problem. Can you help me?
Sure, I will help you.
Ok.
Please wait a minute, I will check for the reservation. Sorry Hill, there is no reservation found with your name. Do you need any other help from us?
It's ok, no thanks. Thank you for your information.
Its my pleasure.