Hi.
Hello.
I am Anna Green.
How may I guide you today?
Can you help me in changing my recent reservation, as my exam is postponed?
Anna Green, can you please be on hold for a while till I check with your previous booking?
Sure, I will be waiting.
Sorry for the inconvenience, there is no active reservation found by your name in our data base.
That's ok, thank you for checking.
Thank you for approaching our consultancy.