Hello.
Hello, how can I help you today?
Can you help me to change the reservation which I had done last week?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
Ok, thank you. My name is Stephen White.
Ok, Please stay online, I will check the previous list and revert to you.
Yes, I will wait.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
That is ok, thank you for providing the information.
Thanks for reaching us.