Hello.
Hello. How may I help you?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
I will help you with that please share your name to proceed further?
I am Steven Parker.
Thank you for the information, please wait for a while.
Sure, take your own time.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for choosing us.