Hello.
Hello.
I am Christine Smith.
How may I help you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, please wait a minute.
Ok.
Sorry to inform you that there is no reservation found under your name.
It's ok, thank you for your help.
Most welcome.