Hello.
Hello, how may I help you?
I need to change my current reservation due to urgent meeting, can you help me with that?
Sure, can I know your name?
Thank you, I have reserved it on the name of Samantha Roberts.
Please hold on a moment.
Sure.
Sorry, there is no reservation found on given name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for reaching us.