Hello.
Hello. How may I aid you?
I want to change my existing reservation, due to abnormal weather conditions. Can you please help me out with it?
Sure, I will help you with that. May I know your name to check your previous reservation status?
Thank you. My name is Carol Miller.
Ok, please give me a moment.
Ok, sure.
Sorry, there is no active reservation on your name in our data base.
Ok, not a problem. Anyways, thanks for the information.
Thank you for reaching us.