Hello.
Hello. How may I assist you now?
I am planning to change an exiting reservation, due to health issue. Can you please change my reservation?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
I am Anthony Evans.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
That's fine, thank you for your help.
Thank you for reaching us, have a great day.