Hello.
Hello, How exactly I can serve you the best today?
I would like to change my existing reservation, which is done recently. Can you please help me out?
Sure, I am here to help you with that.
Thank you for considering my request.
May I know your good name please to track the details?
My name is Matthew Lee.
Ok, please wait for a while.
Sure, I will wait.
We are sorry to say that, there is no active reservation found on your name.
Not a big problem , anyway thank you for the information.
Thanks for choosing us, wish you a great day.