Hello, I am Emily Jackson.
Hello, how may I oblige you today? Sure, we are here to help you.
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
Please hold a moment, let me check your reservation and let you know.
Ok.
Thanks for your time, we have found a reservation on your name. Shall I proceed to cancel.
Ok, please cancel it.
Sure, your ticket has been cancelled.
Thanks for your service.
Thank you for approaching us.