Hello, Betty Taylor here.
Hello Betty, how may I help you?
Due to bad circumstances I need to cancel my reservation. Please help me with that.
Sure, I will help you. Just wait for couple of minutes till I check the database.
Ok.
I am vary sorry to inform you that there is no reservation found on your name. Sorry for the trouble.
Ok, not an issue at all. Thanks for the information.
Thanks for opting us. Have a great day.