instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello,. I am Jennifer Edwards. 
 agent: Hello, how can I serve you today? 
 customer: As I am a journalist I want to collect some data from library of congress at Washington, DCA. 
 agent: OK. 
 customer: Can you please help me in booking from Austin, AUS? 
 agent: Sure, I can help you. 
 customer: Thank you. 
 agent: May I know your travel dates that you wish to travel? 
 customer: My journey start on 05/22 and I need to catch return flight on 05/24. 
 agent: Ok, please wait for sometime. I will revert you with available flights. 
 customer: Sure. 
 agent: Thanks for waiting, there is a flight in UA airline with fare 300 is available for you. Shall I proceed to book? 
 customer: No do not proceed. My price limit is 200. 
 agent: Ok, no problem. 
 customer: Thank you for your information. 
 agent: Thanks for consulting us, have a nice day.
answer:
no_flight


question:
customer: Hi. 
 agent: Hello, how can I assist you for the day? 
 customer: Can you please cancel my reservation due to sudden demise of my grand father? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: May, I know your good name? 
 customer: I am Pamela Hernandez. 
 agent: Sorry, we found no reservation on your given name. 
 customer: It's ok, thank you for checking. 
 agent: Thank you for reaching us.
answer:
no_reservation


question:
customer: Hello,. 
 agent: Hi. May I know your good name? 
 customer: I am Debra Brown. 
 agent: How can I help you Debra Brown. 
 customer: As our family trip is scheduled on 12/25,  I want to book a connecting flight please help me. 
 agent: Please share your traveling dates. 
 customer: My return date is on 12/27. Depart date is on 12/25. 
 agent: Can you please share your source and destination. 
 customer: My source point is NC- CLT and destination point is CA- OAK. 
 agent: OK. We found a flight with your requirements. Airline:JetBlue. Flight number:1027. 
 customer: Please proceed. 
 agent: Price:100 with a single connection. 
 customer: Go with booking. 
 agent: OK. Your flight ticket is booked. 
 customer: Thank you. 
 agent: Thank you for reaching ours.
answer:
book