Hello.
Hello. How can I assist you?
I am Kevin Baker. I would like to change my reservation as I am going to New York, can you please help me out?
Sure, please wait a while.
Thank you. Sure, take your time.
On whose name did you reserved the ticket ?
On the name of Kevin Baker.
There is no reservation on your name in our database.
Ok no problem, thank you for your services.
Thank you for choosing us.