Hello.
Hello. How can I assist you today?
Your agency has booked a ticket with wrong airport codes, can you help me in changing my reservation?
Sure, I will help you with that. Can you please provide me your good name for checking the existing reservation status?
I am Samantha Garcia.
Ok, please wait a moment let me check for status of your reservation.
Ok.
Thank you for your patience. Sorry Samantha, I have not found your reservation to change it.
No problem, thanks for checking.
My pleasure. Thank you for choosing us.