Hi.
Hello.
Can you help me to cancel my reservation?
Sure, I can help you with that one. Can I know your previous booking name for checking purpose?
Sure, my name is Timothy Thompson. Please check details under my name.
Please give me a moment to check it and I will get back to you.
Sure.
Thank you for your patience, there is no reservation found for the user name in our back end to cancel your ticket booking.
No issues, thank you for your time.
You are most welcome.