Hi.
Hello, how could I assist you?
Due to the sudden health issues, I am unable to catch a flight. So I have a request to you to cancel my existing reservation?
Can I know your name please?
Sure, I had a recent reservation with name Ruth Edwards.
Please wait for a moment, I will check and back to you.
Sure.
We found a reservation on your providing name. Shall I proceed?
Please cancel it.
Your ticket has been cancelled.
Thanks for your kind service.
Thank you for choosing us.