Hi.
Hello, how can I assist you?
Owing to emergency, my planned trip to New York to attend a workshop on SAP has been postponed. So I want you to change my existing reservation?
May I know your name?
Sure, I had a reservation with name Stephanie Carter.
Please wait a moment.
Sure.
Sorry, there is no reservation found on your name.
Ok, no worries at all.
Thank you for choosing us.