In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: Please reserve me a flight ticket from LGA to DEN. 
 agent: Sure, may I know your connection limit? 
 customer: My connection limit is 1. 
 agent: May I know your trip dates? 
 customer: My travel dates are May 21 and May 23. 
 agent: Do you prefer any specifications? 
 customer: No. 
 agent: Please share your name? 
 customer: My name is Brandon Parker. 
 agent: Sorry, no flights found on your route. 
 customer: No problem, thank you for the information. 
 agent: Thank you.
no_flight

customer: Hello. 
 agent:  Hello, may I know how best I can help you today? 
 customer: Owing to an emergency, I want to change my reservation. Can you please help me with that? 
 agent: Sure, may I know your name? 
 customer: My name is Emily Davis. 
 agent: Please wait a moment. 
 customer: Ok. 
 agent: Sorry to inform, no reservation found with your name. 
 customer: Thank you for the service. 
 agent: Thanks for reaching us.
no_reservation

customer: Hi. 
 agent: Hello, how can I help you? 
 customer: Could you please book a flight ticket from DCA to IAH? 
 agent: Sure, I am here to help you. Please let me know your travelling dates. 
 customer: My travelling dates are Aug 08 and Aug 10. 
 agent: Do you prefer any break in between journey? 
 customer: I need a direct flight. 
 agent: Are there any other specifications for you? 
 customer: I want to return in the morning. 
 agent: May I know your good name? 
 customer: I am Eric Wright. 
 agent: Sorry, no flights are available on your journey routes. 
 customer: Not a problem, thank you for the information. 
 agent: Thank you for contacting us.
no_flight