Hello.
Hello. How can I help you now?
Can you please cancel my reservation because my exams was cancelled.
Sure, I will help you with that. May I know your name please?
Myself Barbara Gonzalez.
Thank you for your information, please wait for a while.
Ok.
Sorry Barbara, there is no reservation found on your name.
Ok, that's no an issue. Thank you.
Thank you for approaching us, have a nice day.