Hello.
Hello. How may I help you today?
I want to change an existing reservation, so please help me in changing the reservation.
Sure, I am here to help you with this.
Thank you.
May I know your name please?
Myself Shirley Jones.
Ok, wait for a mean while please.
Ok.
Sorry to say, that there is no active reservation found on your name to change it.
Not an issue. Thank you.
You are welcome.