Hi.
Hello. How can I assist you at this moment?
Myself Kimberly Lee. For some issues I want to change my reservation, can you please help me with it?
Sure, I will help you with changing your reservation.
Sure.
Please wait a moment and I will check the reservation status. Thank you for waiting.
Ok.
Sorry Lee, there is no reservation found under your name to change it.
It's ok. Thank you for the information.
Most welcome. Thank you for choosing us.