Hello.
Hello. How can I assist you today?
I want to cancel my reservation, due to some problems I am unable to travel so can you please cancel my reservation?
I am glad to help you, can you please provide me your name?
Thank you, my name is Ashley Wright.
Ashley, let me check your reservation status in our database.
Ok.
Ashley, I have not found any reservation by your name in our database.
Oh! It's ok no problem. Thank you for your information.
You are welcome and thank you for contacting us.