Hello.
Hello. How may I assist you?
I want to cancel my reservation due to my bad health, can you help me with that?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Betty Rodriguez.
Wait a moment please.
Sure.
We haven't found any reservation under your name in our database.
Ok, thank you for the information.
Thank you for choosing us.