Hello.
Hello, how can I help you today?
I want to cancel my reservation as I am not feeling well. Can you help me with that?
Sure, can I have your name please?
Sure, my name is Lisa Hernandez.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no active reservation on your given name.
Not an issue with that, anyways thank you for the information.
Thank you for opting us.