Hi, I am Rachel Wilson.
Hello. How can I aid you?
Can you please help me to change an existing reservation as my plan to meet my grand parents got postpone due to my health issues?
Sure, I can help you.
Thank you.
May I know your name?
Myself Rachel Wilson.
Give me a minute.
Ok.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
No issue. Thank you for the information.
Thank you for opting us.