Hello.
Hello, how can I serve you today?
Can you please help me in cancelling my reservation due to my health problem?
Yes, I am willing to help you.
Thank you.
May I know on which name the ticket has been reserved?
On my name, Jeffrey Jackson.
Thank you for providing your name, please give me a minute I will get back to you with the current status.
Sure.
Thank you for your time, sorry to inform no reservation found on your name.
No problem, thank you.
Thank you for reaching us, have a good day.