Hello.
Hello. How may I guide you today?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, I am glad to help you with that.
Thank you.
Please provide your name to check your previous reservation.
Myself Catherine Martinez.
Please wait a moment to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our reservation list.
That's ok, no problem. Anyway thank you for checking out.
Thank you for approaching us, hope you have a great journey.