Hello.
Hello, how can I help you at this moment?
I want to change my existing reservation due to some personal problems. Can you help me?
Sure, I am mirthful to help you with this.
Thank you.
May I know your name please?
Yes, I am Paul Taylor.
Please hold for a moment, let me check your previous reservation status.
Sure.
Thank you for waiting, but I am sorry to tell you that, there is no active reservation found with your name in our database to change it.
Ok, not an problem. Thank you for your information.
Thank you for approaching our agency, have a nice day.