Hi, I am Ronald Thompson.
Hello, how may I assist you?
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you please help me with this?
We are very sad to hear this. Sure, I will help you.
OK, thank you.
Please, give me a minute.
Sure.
Sorry to inform you that, there is no reservation on your name.
OK, not an issue.
Thank you for choosing us, have a nice day.