Hi.
Hello. How may I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I'll definitely help you with that. May I know your good name please?
Myself Sarah Thompson.
Ok Thompson, please give me a moment to check your reservation status.
Sure.
Thompson, there is no reservation found under your name to do cancellation.
No problem, thanks for checking.
Thank you for approaching us.