Hi.
Hello, how may I assist you today?
I just want to cancel my recent reservation as my plan to meet my grand parents got postpone due to bad weather conditions. Can you help me in cancellation?
Sure, can I know your name?
I made a reservation by this name Nicholas Garcia.
Ok, please wait.
Sure.
Thanks for waiting, there is no active reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.