Hello.
Hello, how may I assist you today?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, may I know your name for the changing process?
My name is Stephanie Scott.
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
That's ok, no problem. Anyway thank you for checking.
Welcome, thank you for reaching us.