Hi, I am Rachel Harris.
Hello, how can I help you today?
I need to change my recent existing reservation due to change in weather conditions in the city. Could you please help me in doing that?
Sure, I am happy to help you. Please wait for a while.
Ok.
Sorry to inform you that there is no reservation found on your name.
No problem, thank you for your service.
Thanks for reaching us and have a great day.