Hi,.
Hello, how shall I serve you?
I want to cancel my reservation as I got hospitalised and unable to travel. Can you help me in cancelling my reservation made on the name David Smith.
Sure, may I know your name?
Yes, my name is David Smith.
Please wait a moment I will check and get back to you.
Ok.
Thanks for waiting, sorry to inform you that there is no reservation found against your name.
Ok, no issues. Thanks for your assistance.
Thanks for approaching us.