Hello.
Hello. How can I assist you at this moment?
I want to cancel my reservation due to some issues, can you help me out?
Sure, I am here to help you to cancel. May I know your name to search your previous reservation?
Myself Kenneth Lee.
Sorry Lee, I tried to cancel your reservation, but there is no reservation is showing.
That's ok, no problem.
Ok. Thank you for choosing us.
Thank you for your response.
Welcome.