Hi.
Hello, how may I be at your service today?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
May I know your name please to check the status of your reservation?
Charles Gonzalez here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal to make changes further.
That's ok, thank you for checking.
Thank you for reaching us.