Hi.
Hello, how may I help you today?
My exams got postponed, can you please help me in changing the reservation?
Sure, I am glad to help you.
Thank you.
May I know your good name to proceed?
I am Gary Edwards.
Please be on hold.
Ok.
There is no reservation found on your name in our database.
Ok, not an issue. Thank you for your response.
Thank you.