Hello.
Hello, how may I serve you for the day?
I would like to change my existing reservation, can you help me in that?
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, myself Nancy Scott.
Ok, please be on hold.
Sure, I will wait for your response.
Sorry, we could not find any reservation against your name.
That's ok, no problem. Thank you for the information.
Thank you for approaching us.