Hello.
Hello, how may I help you?
I want to cancel my recent reservation due to heavy rains. Can you help me for that one?
May I know your name?
Sure, my self Matthew Rodriguez.
Ok, please wait. Let me check your reservation status.
Sure.
Sorry, I did not find any reservation under your name in our database.
No issues, thank you for the information.
You are welcome and have a nice day.