Hello.
Hello. How can I aid you?
My name is Eric Wilson. I want to change my reservation as my plan to meet my friend got extended, can you please help?
Sure, please allow me a moment to check for your previous reservation status.
Sure.
Thank you for waiting. There is  no active reservation have been found under your name in our database to amend it.
Not an issue, thank you anyway.
Thank you for reaching us.