Hi.
Hello. How can I assist you?
I want to cancel my reservation as I am unwell and I cannot travel. Can you please help me out?
Sure, I will help you with this. May I know your good name to check your reservation status?
My name is Betty Brown.
Betty Brown, there is no active reservation found under your name in our database.
That's fine, anyway thank you for checking.
Thank you for contacting us.