Hi.
Hello. How may I help you?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
May I know your name to proceed further?
Paul Williams here.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for choosing us.