Hello.
Hello. How can I assist you today?
Due to the sudden death of my grandmother, I am unable to travel on those dates, so please cancel my previous reservation.
Sorry to hear this. Please wait a minute. May I know your name please?
Definitely. My name is Raymond Mitchell.
Raymond, there are no active reservations found with your details.
Ok, may be it was cancelled by someone other from my family.
Thank you for reaching us.