Hello.
Hello, how can I aid you at this moment?
I want to cancel my recent reservation, due to some health issues. Could you please help me with this?
Sure, I am here to help you with that cancel reservation.
Thank you.
Please hold for a moment, let me check your previous reservation status.
Ok.
May I know your name to proceed for further?
Sure, my name is Nicholas Wright.
Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
Ok, not an issue. Thank you for the information.
You are  most welcome Nicholas Wright, thank you for reaching our agency.