Hello, I am Melissa Moore.
Hello Moore, how can I aid you?
I would like to change my reservation due to heavy snowfall in my location.
Sure, I will help you with that. Let me check your reservation status in our database.
Sure, I will wait for your reply.
Moore, I have not found any reservation by your name in our database.
That's fine, not an issue. Thank you for your information.
Thank you for choosing us and have a nice day.