Hello.
Hello, how can I guide you for today?
Can you help me to change my recent reservation?
I will help you with that.
Thank you.
May I know your name?
Carol Wilson here.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for contacting us, have a nice day.