Hello.
Hello, how can I help you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Robert Smith.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thanks for the information.
Thank you for reaching us.