TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: Laura Turner here. 
 agent: How may I aid you? 
 customer: Can you book a flight ticket for my airport codes that is from IAH to IAD? 
 agent: Ok, please mention your dates of travel. 
 customer: The travel dates are from Jan 03 to Jan 05. 
 agent: Do you have any other requirements? 
 customer: I would like to prefer a flight with a stopover option. 
 agent: There is a connecting flight-1009 in economy class, is it fine for you? 
 customer: You can book the flight ticket. 
 agent: Ok, booking is done on Delta airlines. 
 customer: Thank you. 
 agent: Welcome.

SOLUTION: book

PROBLEM: customer: Hello. I am Elizabeth Lee. 
 agent: Hello, how may I aid you? 
 customer: I would like to cancel my recent reservation as my workshop got cancelled. 
 agent: Sure, please wait a moment I will check and get back to you. 
 customer: OK. 
 agent: Thanks for waiting, unfortunately there is no reservation found with your name. 
 customer: Ok, thank you for your response. 
 agent: Thanks you.

SOLUTION: no_reservation

PROBLEM: customer: Hello, I am Carol Adams. 
 agent: Hello, how can I assist you today? 
 customer: As I am a flower lover, I want to celebrate a flowers festival in New York, NY - EWR. Can you help me out with the booking? 
 agent: Sure, may I know your journey dates? 
 customer: I will fly on 09/29 and return on 10/01. 
 agent: Do you have any connection and price limit? 
 customer: I need a connecting flight. The price limit should be 5000. 
 agent: May I know your source code? 
 customer: My source is at Chicago, IL - ORD. 
 agent: Thanks for providing details. Please wait for a while. 
 customer: OK. 
 agent: Sorry to say that, there is no connecting flights are available regarding your information. 
 customer: Ok, not an Issue. Thanks for your service. 
 agent: Thank you, for choosing us. Have a nice day.

SOLUTION:
no_flight