Hello.
Hello, how best I can support you now?
My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Could you please aid me with cancellation?
Sure, I am here to help you. To proceed further, we need your name.
Sure, you can check my reservation on the name of Emily Nelson.
Thanks for your name, please wait.
Sure.
Thank you for waiting, no reservation was found on your name to cancel.
That's Ok, thanks for your service.
Thank you for reaching us.