Hi, I am Pamela Collins.
Hello, how can I aid you today?
I would like to change my existing reservation due to postpone of my certificate verification in the college. Can you help me in this?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will get back to you with the information.
Sure, take your time.
Sorry Pamela Collins, no reservation found on your name in our reservation list.
Not an issue, thank you for your information.
Thank you for approaching us, have a great day.