Hi.
Hello, how can I guide you for today?
Can you please change my recent reservation? As my planned trip has been postponed.
I will help you with that. May I know your name?
Sure, my name is Karen Young.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for giving the information.
Thank you for contacting us, have a nice day.