Hello, I am Betty Taylor.
Hello, how can I aid you today?
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me in that?
Sure, I am here to help you.
Thank you.
Please wait for a while Betty Taylor.
Sure.
No reservation found on your name in our reservation list.
Ok, That's not a problem.
Thank you for approaching us, have a nice day.