Hello.
Hello.
I am Carol Williams. I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
Sure, I will help you. Let me check your reservation status in our database.
Ok, take your time.
Williams, sorry for inconvenience, no reservation is found on your name in our records.
That's ok. Anyways, thank you for your help.
You are welcome.