Hi.
Hello, how may I assist you today?
I would like to change my existing reservation due my business meeting postponed, can you please help me?
Sure, I am here to help you.
Thank you.
Can I know your name for further process?
Sure, I am Ruth Jones here.
Hold on a minute.
Sure, I will wait.
Sure, could not find any reservation on your name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.