Hello.
Hello, how may I assist you?
I want to change my existing reservation, because my leaves is not approved. So can you help me with it?
Sure, may I know your name please for further process?
Yes, my name is Rebecca Taylor.
Ok, please wait for a moment.
Sure, take your time.
Sorry Taylor, there is no reservation found on your name to change your reservation.
That's ok, may be it is changed by my friend. Anyways thank you for assisting me.
Thank you for contacting us.