Hello.
Hello. How can I guide you?
I booked a refundable flight ticket previously. I am willing to change my ticket due to some virus is spreading in the place where I planned to visit. Can you change my existing reservation?
Sure, I will check your previous ticket. Before that can you please tell me your name to check your previous reservation?
My name is John Williams.
Ok John, please hold on for a while.
Sure, take your time but please try to change my existing reservation.
Sure, I will try to change your reservation.
Thank you.
Sorry John, I did not find any reservation on your name in our database.
That's ok. Thank you for checking.
You are welcome.