Hello, Matthew Jackson here.
Hello, what help are you looking from our service?
Can you please change my existing reservation details?
Sure, can you please tell me on what dates you have booked the previous ticket?
Ok. Please check with my name.
Please wait for a moment, I will check with the details and inform you.
Ok.
Thank you for waiting. There is no ticket found on your name in our data base to change.
No problem, thank you.
You are welcome.