Hi.
Hello. How may I help you?
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
Yes, I will help you. Please wait for a moment to check your details in my records.
Ok, sure take your time.
Meanwhile, may I know your name?
Sure, myself Jacob Brown.
No reservation is found on your name.
Oh! its ok.
Sorry for inconvenience.
Its ok. Thank you for the information.
You are welcome.