Hello.
Hello. How may I aid you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation status?
My reservation was done under the name Katherine Martinez.
Please be on hold to check.
Sure, take your time.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, not an issue. Anyways, thank you for the information.
Thank you for using our services, hope you have a great day.