Hi.
Hello, how may I help you today?
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. Can you please help me in changing the reservation to actual date?
Sure, we are here to help you. May I know your name?
I am David White.
Sorry, we could not found any active reservation with your given name.
Ok, no problem. Thank you for your response.
Thank you for choosing us.