Hi.
Hello. How may I aid you?
I have to cancel my flight ticket booking due to some health issues, can you please help me in that one?
Sure, I can help you out with ticket cancellation process. Can I have your full name to check the status?
Ok, my name is Charles Johnson.
Ok, please give me a moment.
Sure.
Sorry to tell you that, I haven't found any reservation under your name to cancel.
I think it is not booked properly, thank you for your information.
You are most welcome. Thank you for choosing us.