Hi, I am Richard Wilson.
Hello Wilson, how can I render you today?
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check in our previous data base.
Ok.
Sorry Wilson, there are no flights reserved on your given name.
No problem. Thanks for the help.
Welcome, thank you for choosing us. Have a great day.