Hello.
Hello, how may I assist you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, may I know your good name? Ok, please wait for a minute.
I am Deborah Wilson.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
Thank you for opting us.