Hello.
Hello, how can I help you today?
Due to an emergency, I want to change my reservation.
Ok.
Can you help me?
Sure, I am here to help you. May I know your name to check reservation?
Kimberly Wright here.
Please, wait for a while.
Ok.
Thank you for your time, there is no reservation found on your name.
No problem, Thanks for the information.
Thank you for reaching us.