Hello.
Hello. How may I help you?
I am Kathleen Johnson. Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, please wait a minute, I will check your reservation status.
Ok, take your time.
Ok, thanks for your time. There is no reservation found under your name to cancel it.
That's ok. Anyways, thank you for your help.
Welcome, have a good day.