Hello, I am Nicole Scott.
Hello, how can I assist you today?
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in this?
Sure, please wait for a while, I will check the reservation list and revert to you.
Ok.
We are hardly try to find your reservation but, no reservation has been found with your name.
It's ok, not an issue.
Thank you for reaching us.
Thank you for your information.
Have a great day.