Hello.
Hello, how can I help you today?
My name is Jessica Evans. Owing to emergency, I need to cancel my recent reservation. Please help me with that.
Sure, we are here to help you with this.
Thank you.
Please hold for a moment, let me check your previous reservation status.
Sure.
There is no active reservation found with your name in our database to cancel it.
No problem, thanks for your information.
You are most welcome, thank you for contacting us.