Hello.
Hello. How may I assist you?
I am James Scott. I would like to change my existing reservation. Could you help me?
Yes, I can help you. Give me a moment.
Sure, please take your time.
Sorry to inform you that there is no reservation found on your name.
How come there will be no reservation found? I booked it earlier this week only.
Sorry, may be it was not correctly booked.
It was booked correctly as I had received a confirmation mail too.
I have checked for your reservation status, but it was not found in our database.
You are the worst agency I had ever seen. I will try to reach out some other agency. Thank you for the information.
Sorry for the inconvenience provided. Thank you for reaching our agency.