Hello.
Hello, how may I help you for today?
I want to change my existing reservation because of heavy rains my hockey match has been postponed.
Sure, please wait a moment I'll check the details of your reservation. May I know your name for further proceedings?
I am Patrick Thompson.
Sorry to say, in my database I didn't found any details regarding your reservation.
Ok, no problem.
Thanks for reaching us. Have a nice day!.