Hi.
Hello, how may I serve you today?
I need to change my existing reservation, Can you please help me with that?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Matthew Evans.
Please wait a minute.
Sure.
Sorry, there is no active reservation found on your name to change.
Ok, no problem. Thanks for your information.
Thank you for availing us.