Hello.
Hello, how may I address you?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, will you please let me know your name?
Thank you for accepting my request, I had reserved it on the name of Nancy Campbell.
Ok, please allow me a minute to check the current status and revert you.
Sure, take your time.
Thanks for waiting, there is no reservation found active under your name in our data base.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for choosing us.