Hi. I am Barbara Lopez.
Hello, how may I help you?
I want to cancel my reservation due to sudden demise of my grad mother. Can you help me with cancellation?
Sure, I will do that for you. Please wait, I will check your reservation status and let you know.
Sure, take your own time.
Sorry Lopez, I have not found any reservation under your name in our database.
That's Ok, thanks for your response.
You are welcome and thank you for choosing us.