Hello,.
Hello, How exactly I can serve you the best today?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in cancellation?
Sure, we are gleeful to help you for cancellation.
Thank you.
May I know your name to check your details in our database?
Betty Lewis, is my name.
Please wait for a while, to check the present status of your earlier reservation and let you know.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Oh! I think it does not reserved properly.
Thank you for reaching us.