Hello.
Hello. How may I help you?
I want to change my previous reservation, due to some health issues I am unable to travel those dates, can you please change my reservation?
Yes, I can help you with that. Can I know your name for checking?
Thanks. Sure, my name is Jason Young.
Ok, give me a moment.
Ok.
Sorry to inform you that there is no reservation found on your name.
Oh! It's ok no problem. Thank you for your information.
Thank you for reaching us.