Hello.
Hello. How can I assist you at this moment?
I want to cancel my recent reservation due to some health issue. Can you help me?
Sure, I will help you with that.
Thank you.
Can I have your name please to check your reservation status?
Yes, I am Sarah Thomas.
Ok, please wait a moment to check your reservation status.
Ok.
Sorry Sarah Thomas, no reservation has found under your name to cancel.
Ok, no problem.
Thank you for choosing us, have a good day.
Thank you for your information.
Most welcome.