Hi.
Hello, how may I help you today?
Actually I have booked a flight ticket for a trip but, I changed my mind to go by road. So, please cancel my ticket.
Sure. Please wait for a while.
OK.
For further proceeding may know your good name please?
Sure, Donna Wright is my name.
Sorry, there is no reservation found on your given name.
Ok, no problem. Thanks for your time.
Thanks for choosing us.