Hello.
Hello, how may I aid you?
I am planning to change an exiting reservation, due to bad weather condition. Can you please change my reservation?
Sure, will you please let me know on what name the reservation was made formerly?
Sure, my name is Angela Rodriguez.
Ok, please allow me a moment to check.
Sure, I will wait for your reply.
We could not find any reservation active by the name you provided.
That's fine, thank you for your help.
Thank you for approaching us.