Hello.
Hello. How may I assist you today?
I am Melissa Mitchell. Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?
Sure, I can help you with that.
Thanks.
Please allow me a moment to check for the previous reservation.
Sure.
Your patience is greatly appreciated. Melissa, I see that there is no reservation found under your name.
It's fine.
 Thank you for reaching us, get back to us if you have any queries.
No thanks. Anyway, thank you for your help.
You are welcome.