Hello.
Hello. How may I help you?
I would like to change my reservation which is under my name, as my convocation meeting has been postponed. Can you please help me with that?
Can you please tell me your name?
Sure, my name is Thomas Robinson.
Ok, please wait a minute.
Sure, take your time.
Sorry, there is no active reservation found under your name in our records.
Ok, no issues. Thank you for checking.
Most welcome.