Hello.
Hello.
Due to an emergency case, I have to cancel my flight ticket booking. Can you please help me in that one?
Ok, I will be helping you with cancellation of your reservation.
Thank you for accepting my request.
May I know your good name so I can check with your previous booking?
My name is Nancy Jones.
Ok, please give me a minute to check.
Sure.
Sorry, no reservation was found by your name. Sorry for the inconvenience.
Ok, that.
Thank you for reaching our agency.
That's fine. Thank you for your information.
Have a nice day.