Hi.
Hello. How may I guide you today?
I am Melissa Perez.
Glad to meet you Perez.
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I will help you with that.
Ok.
Please wait a moment to check your previous reservation.
Ok.
We regret to inform you that there is no reservation found on your name in our records.
That's ok, thank you.
Thank you for reaching us, hope you have a great day.