In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello, I am Ryan Roberts. 
 agent: Hello, how can I assist you? 
 customer: I need to fly Austin for my brother's engagement, could you please help me in booking from JFK to AUS? 
 agent: Sure, when are you planning to travel? 
 customer: My journey is from 03/03 to 03/05. 
 agent: Please provide your specifications. 
 customer: I need a halt in mu journey. 
 agent: Unfortunately, there is no flights available based on your details. 
 customer: Ok, no worries. Thank you. 
 agent: Thank you.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, how can I serve you? 
 customer: I am Jennifer Lopez, I want to cancel my ticket as my I want to visit New York is cancelled to my illness. Can you cancel the flight ticket which is on my name? 
 agent: Sure, please wait a while I will check and let you know. 
 customer: Sure. 
 agent: Thank you for waiting. Your reservation is found. 
 customer: Please cancel the reservation. 
 agent: Your reservation is cancelled. 
 customer: Thank you for the service. 
 agent: Thank you for reaching us.
[A]: cancel


[Q]: customer: Hello. 
 agent: Hello, how can I serve you today? 
 customer: Can you help me to change my recent reservation? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: May I know your good name to proceed further? 
 customer: My name is Nancy Williams. 
 agent: Please be on hold. I will check in the list and revert you. 
 customer: Sure. 
 agent: There is no reservation found on your name in our database. 
 customer: It's ok, thank you for checking. 
 agent: Thank you for availing us.
[A]:
no_reservation