Hi.
Hello. How may I guide you today?
As my exam got postponed, I want to change my existing reservation. Can you help me out?
Sure, I will help you with that. Can I know your name to check your previous reservation status?
Sure, my name is Margaret Turner.
Please wait a moment.
Ok.
Sorry to inform you, when I have checked the reservation list, there is no reservation found on your name in our records.
That's ok, thank you.
Thank you for reaching us, have a great day.