Hi.
Hello. How can I assist you now?
Owing an emergency want to cancel my reservation, can you help me with it please?
Sure, I will help you with that.
Thank you.
Can I have your name please to check your reservation status?
Yes, my name is Anthony Hill.
Ok, please be on hold for a moment.
Ok.
Sorry Anthony Hill, no reservation has found under your name to cancel.
That's ok, thank you for the response.
Thank you for choosing us, have a good day.