Hello.
Hello, how may I help you today?
Due to some emergency I need to cancel my reservation.
Sure, we will help you.
Thank you.
May I know your name please?
I am Gregory Gonzalez.
Ok, please wait for a while.
Sure.
Thank you for your time. Sorry we couldn't find any reservation with your name.
No problem. Thank you for the information.
Thank you for reaching us, have a good day.