Hello.
Hello, how may I assist you?
As my trip got cancelled due to heavy rain at my destination, can you please help me with cancelling my reservation?
Sure, may I know your good name?
I have made the reservation on the name Jessica Baker.
Please, hold on.
Ok.
No reservation found on your name.
No worries at all, thank you for your help.
Thank you for choosing us, have a nice day.