Hello.
Hello. How may I assist you at this moment?
I am Jason Thomas, I need to cancel my reservation as my exams got cancelled.
Sure, I will help you with that.
Thank you.
Please wait a moment to check your previous reservation.
Ok.
We regret that, there is no reservation with your name in our records.
It's ok, anyway thank you for the information.
Thank you for reaching us, have a great day.