Hello, I'm Michael Martinez.
Hello Michael. Nice to meet you. In which way I can help you today?
Due to the postponement of the match, I would like to change my existing reservation. Could you please help me out?
Sure, I will help you with that.
Thank you.
Please give me a moment, I will inform you very soon.
Ok.
Thank you for waiting. Sorry Michael, there is no reservation has booked under your name to change it.
That's ok, thank you for checking.
My pleasure. Thank you for choosing us.