Hi.
Hello, how may I assist you for a day?
I need you help to change my reservation I did recently on the name William Thompson. Can you help?
Sure, I will help you in changing your reservation.
Ok, not a problem. I will wait.
Please provide your name to check the active reservation under your name.
It is mentioned above please check.
Sorry to say this Thompson, there are no active reservations under your name to change.
Ok, not a problem. Thank you for assisting me. I will check my mails.
You are most welcome, thank you for reaching out here.