Hi.
Hello, how can I help you today?
I want to cancel my reservation as my project got ramp down. Can you help me with that?
May, I know your good name please?
I am William Martinez.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Not a problem, thank you for the information.
Thank you for choosing us.