Hi. I am Janet Harris.
Hello, how can I assist you today?
Owing an emergency want to change my reservation, so can you help me with it please?
Sure, I will help you with that.
Thank you.
Please wait for a moment, while I search for the reservation on your name.
Ok.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
That's ok.
Thank you for reaching us.