Hello.
Hello, what can I do for you now?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, may I know your good name to track your details, can you please provide me?
Nicholas White here.
Ok, please wait for a couple of minute.
Sure.
Sorry to notify that, there is no active reservation found on your name.
No issue, Thanks for the information.
Thanks for reaching us, have a nice day.