Hi.
Hello, how can I help you?
I want to cancel my reservation, can you please help me with this?
Sure, I am here to help you. May I know your name to check with the status?
I am Nancy Scott.
Thank you for providing your name. Please wait a moment.
My pleasure.
Thank you for waiting, regret to inform that there is no active reservation found under your name to cancel. Sorry for the inconvenience, Thank you for reaching us.