Hello.
Hello, how can I help you today?
Can you please help me with cancelling my existing reservation?
Sure, I am here to help you with that.
Thank you.
Can you please share me your name?
My name is Emily Nelson.
Please wait a moment.
Sure.
Sorry, no reservation found on your name to cancel  your reservation.
Oh! That's sad to know. Thank you for checking anyways.
Thank you for reaching us, have a nice day.