Hi, Nicole Nelson here.
Hello. How can I help you today?
I want to cancel my recent reservation due to my health issue, will you help me out?
Sure, I can help you with that. Please allow me a moment to check the details for you.
Ok.
Your patience is greatly appreciated. Nicole, I have checked and see that there is no reservation found under your name.
It's ok, no issues. Thank you for your information.
You are welcome. Thank you for contacting us.