Hello.
Hello, how can I support you?
Can you please help me? I need to cancel my previous reservation because of my back pain.
Sure, I am happy to help you. Can I have your good name to proceed further?
My name is Stephen Evans.
Sorry, we did not find any active reservation on your name in our records.
Oh! That's fine. Anyways, thank you for checking.
Thank you for opting us.