Hello.
Hello, how may I aid you today?
Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, we are here to help you.
Thank you.
May I know your name to check the previous reservation status?
I am Nicole Phillips.
Ok, please wait for a while.
Sure, I'll wait for your response.
Thanks for waiting, there is no active reservation found on your name in the airline database.
No issues, thank you for your information.
Thank you for reaching us.