Hello.
Hello, how can I help you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Ok, may I know your name please?
I am Brenda Turner.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, no issues. Thanks for the information.
You are welcome, have a great day.