Hi.
Hello. How could I support you the best today?
I want to change my recent reservation as my exams got postponed, can you please help me with that?
On which name your ticket has been reserved?
Steven Baker.
Just hold on a moment, let me check your reservation and get back to you.
Sure.
We did not find any reservation on your given name in our records.
That's ok, thank you for checking.
Thank you for availing us.