Hello.
Hello, how may I assist you?
I was planned to visit the Statue of Liberty, but due to some health issues I am unable to travel on that dates, can you please alter my previous booking?
Sure, could you please specify your name for further process?
Yes, my name is Dennis Carter.
Carter, please wait for a moment.
Sure.
Sorry Dennis, there is no reservation found on your name to alter your previous booking.
That's fine, not an issue. Thank you so much for your help.
You are welcome always.