Hello.
Hello. How may I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Ok, I am here to help you with that. May I know your good name?
I am Stephen Edwards.
Please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
No problem, thank you for the information.
Thank you for reaching us.