TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. I am Raymond Miller. 
 agent: Hello, how can I provide assistance to you? 
 customer: Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out? 
 agent: Sure, we are glad to help you. 
 customer: Thank you. 
 agent: Please wait a minute, I will check and let you know the status of your existing reservation. 
 customer: Sure, take your time. 
 agent: Thank you for waiting, sorry to notify you that there is no reservation matches with the given name. 
 customer: Ok, not an issue. Thank you for your kind information. 
 agent: Thank you for opting us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. My name is Ryan Perez. 
 agent: Hello, how may I help you? 
 customer: I would like to travel from ORD to LAX, could you help me out? 
 agent: Sure, please share your travel dates. 
 customer: My preferable dates are from 09/14 to 09/16. 
 agent: I found a flight 1000 of AA airlines matches with your preferences, can I proceed? 
 customer: Please proceed with the booking. 
 agent: Your ticket is booked. 
 customer: Thank you, have a good day. 
 agent: Thank you for reaching us.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: I am Andrew Collins. 
 agent: How may I help you now? 
 customer: I want to book  a flight ticket to visit 16th street mall to buy accessories for my sister's marriage at CO-DEN. 
 agent: Ok, please mention your travel dates? 
 customer: 11/11 and 11/13 are my preferable travelling dates. 
 agent: Ok, mention your origin airport code? 
 customer:  I would like to start from NC-CLT. 
 agent: Sorry, no flights are available with your criteria. 
 customer: No issue. 
 agent: Thanks for reaching us, have a nice day. 
 customer: Thank you for your service.

SOLUTION:
no_flight