Hi.
Hello. How may I help you?
I want to change my reservation as my grandmother is unwell. Can you please do that for me?
Sure, can you please tell me your name?
My name is Rebecca Edwards.
Ok, please wait a minute.
Sure.
Sorry to inform you, there is no reservation found with your name to change.
Not an issue, thank you very much for checking.
You are welcome, thank you for reaching us.