Hello.
Hello, how can I help you?.
I am Justin Anderson. I am planning to cancel my recent reservation, due to heath issue. Can you please cancel my ticket?
Sure,  Justin Anderson, I will help you with that cancellation.
Thank you.
Sorry to tell you, there is no reservation found under your name in our database.
That's fine. Thank you for your service.
 Justin Anderson, thank you approaching us. Have a nice day.