Hi.
Hello, How can I best serve you today?
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
Sure, I am here to help you with that, can I know your good name to proceed further?
Ashley Edwards here.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for your help.
Thank you for choosing us.