Hi.
Hello, how may I assist you?
I am Shirley Brown, can you help me for changing my existing reservation, because in my previous reservation I gave wrong airport codes?
Sure, I will help you out. Please allow me a moment to check the reservation details.
Ok, I will wait for your but get back with my reservation status.
Sorry Brown, there is no reservation on your name in our database.
Oh! It's ok, no problem. Thank you for your services.
Thank you for reaching us.