Hi. I am Kathleen Young.
Hello,. How can I be your assistance today?
I want you to change my reservation as the trip which I want to go with my friends got postponed.
Ok, wait for a while.
Ok.
Thanks for waiting. There is no reservation exits on your name Kathleen Young in our database.
It's ok, thank you for your kind information.
Thank you for opting us. Have  a nice day!.