Hello.
Hello, how may I be at your service today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
May I know your name please to check the status of your reservation?
Thank you for your response, my name is Jessica Scott.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal.
Oh! It's ok, no problem.
Thank you for reaching us.