Hi.
Hello, how can I guide you for today?
Deborah Thomas here. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for informing.
Thank you for contacting us, have a nice day.