Hello.
Hello, how can I help you today?
Please help me to change my recent reservation due to personal problems.
Sure, Let me know your name to check your reservation?
I am Steven Brown.
Ok, please wait a moment.
Sure, take your own time.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's ok, thank you for checking.
Thank you for choosing us.