Hello.
Hello, how may I assist you?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, I am willing to help you for this. May I know your name please?
Jonathan Baker here.
Just a moment, let me check your reservation status in our records.
Ok.
Sorry for inconvenience, no reservation is found under your name to cancel.
No problem, Thanks for the information.
Thank you very much for contacting our agency.