Hello.
Hello, how can I assist you?
Due to my wife is sick I need to cancel my recent reservation. Can you please help me in that?
Sure, May I know your name?
My name is Donna Adams.
Ok, please give me a minute.
Sure.
Thank you for waiting, we did not find any reservation on your name to cancel it.
Ok, no problem. Thanks for your information.
Thank you for choosing us.