Hi.
Hello. How can I assist you today?
Due to bad weather conditions, I want to change my existing reservation Can you help me out?
Sure, may I know your name to check for the previous reservation?
Sure, my name is Debra Wright.
Give me a moment.
Ok.
Debra, there is no reservation found under your name.
That's ok, thank you.
You are welcome. Thank you for contacting us.