Hello.
Hello, how may I guide you at this moment?
I would like to change my flight reservation as I am unwell, can you please help me out?
Sure, I am here to help you out with that. May I know your good name please to track the details?
Sure, I am Gary Williams.
Please allow me a moment to check for the previous reservation in our data base.
Sure.
We are sorry to specify that, there is no active reservation found on your name.
Not an issue. Anyway, thank you for checking.
Thanks for consulting us, wish you a good day.