Hello, I am Mary Allen.
Hello, how can I serve you at this moment?
Due to heavy rains my cricket match is postponed, so I want to change my existing reservation. Can you help me with that?
Sure, I am glad to help you.
Thank you.
Can you please wait for sometime, let me check with your recent reservation status.
Sure.
Thank you for your time, there is no recent reservation find on your name to modify.
Ok, no issues. Thanks for your quick response.
Thank you for approaching us to change your existing reservation.