Hi. I am Scott Williams.
Hello, How can I assist you now?
I want to cancel my reservation, due to health issue. Can you help me out?
Sure, I will help you with that.
Thank you.
Please wait for a couple of minutes.
Sure, take your time.
We regret to inform you that, there is no active reservation on your name to cancel it.
Ok, thank you for your kind information.
Thanks for choosing us.