Hello.
Hello. How can I assist you today?
I am Melissa Scott. My holiday trip has been cancelled, could please help me with cancelling my recent reservation?
Sure, please allow me a moment to check for the previous reservation.
Sure, take your time.
Melissa, there is no reservation found under your name.
That's ok, not an issue. Anyways, thank you for the information.
Thank you for contacting us.