Hello. I am Angela White.
Hello, how may I serve you at this moment?
Due to my health problem I want to change my existing reservation, can you please help me to change my reservation?
Sure, we are here to help you.
Thank you.
Please be on hold for some time.
Sure.
Sorry we could not find any reservation with your name.
Not a problem, thank you for the information.
Thank you for choosing us.