Hello.
Hello, welcome to our agency. How may I assist you?
My friend met with an accident, I should take care of him. Please help me in cancelling my recent reservation.
Oh! That's sad to hear, please hold on for a moment till I check with your previous booking.
Sure.
I'm so sorry to inform you but I could not fine any active reservation in our server database.
Ok, no problem. Thank you for your information.
Thank you for reaching our agency, hope your friend recovers soon. May I know your good name please?
My name is Emma Anderson.
Thank you for choosing our airlines.