Hi.
Hello. How can I help you at this moment?
Due to an emergency, I have to cancel my previous flight ticket, can you please help me with that one?
Sure, I will help you with that. Can you please mention your name for further process?
Thank you for accepting my request and I have done the booking on my name John Green.
Ok, please hold on a moment.
Sure, I will be waiting for your response.
There is no previous reservation available under your name.
No problem with it. Thank you for your assistanace.
Thank you for reaching us.