Hello.
Hello. How can I assist you today?
Due to health issues, I am unable to travel for the trip. So, I decided to cancel my ticket. Can you please help me?
Sure, may I know your name to check for the previous reservation?
My name is Dorothy Brown.
Please give me a moment.
Sure, I will wait for your reply.
Dorothy, there is no reservation found under your name.
It's ok, anyway's thank you for checking.
Thank you for contacting us.