Hello.
Hello, how can I guide you at present?
I want to change my existing reservation due to some health issues, can you help me with that?
Sure, we are glad to help you to change it.
Thank you.
Can you please provide your name?
My name is Karen Parker.
Ok, please wait for a couple of minutes.
Sure.
Thanks for waiting, there was no reservation found on your name to change it.
No issues, thank you for the checking.
Thank you for approaching our service.