Hello.
Hello, how may I oblige you today?
I would like to change my recent reservation, can you help me in doing that?
Sure, I can change your reservation right now. Before that I need to know your good name please?
I am Linda Thomas.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure, take your time.
Sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thank you for checking.
Thank you for choosing us.