Hi.
Hello, how can I help you today?
Please help me in changing of my existing reservation.
Sure, I will help you with that.
Thank you.
May I know your good name?
Kathleen Wilson.
Please wait for a moment, while I check for the reservation.
Ok.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, no problem. Thank you.
Thank you for visiting us.