Hi.
Hello, how can I provide assistance to you?
We friends were planning to change the tour place to another, so I request to change the existing reservation.
Sure, may I know your name?
My name is Rachel Lee.
Please hold on a minute. we will check your reservation status and get back to you.
Sure.
We found your reservation, can you share your new journey details?
Sure, my new journey dates are 06/19 and 06/21.
Ok.
My source code is MN - MSP. My destination code is DC - IAD.
Thanks for providing information.
Ok.
We found a direct flight.
Do not proceed, I need a connecting flight.
Ok, thank you for availing us.