Hello.
Hello, what can I aid you at this moment?
My business trip has been postponed, can you please help me for changing the exiting reservation?
Yes, I will help you about it. Please, provide your name to check the reservation status.
Sure, my name is Kevin Lee.
Sorry Lee, there is no reservation under your name to change.
Ok, no problem. Thank you for your information.
Most welcome. Hope you have a great day.