Hello.
Hello, how may I aid you?
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
Sure, may I know your name please?
Ryan Johnson here.
Wait a while, kindly.
Ok.
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
Ok, no problem. Thank you.
Thank you for reaching us.