In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello, how can I be your helping hand today? 
 customer: I need to book a flight ticket to attend a birthday function at Charlotte CLT, Can you please help me for booking? 
 agent: Sure, may I know your source code? 
 customer: My source point is OAK. 
 agent: Could you share your depart and arrival dates? 
 customer: I would like to travel on 01/13 to return on 01/15. 
 agent: May I know your name? 
 customer: My name is Brenda Wright. 
 agent: We found a jetblue airline, flight number as 1004 with the fare of 200. 
 customer: Ok, proceed for booking. 
 agent: Your ticket has been reserved. 
 customer: Thanks for your information. 
 agent: Thank you.
book