Hello.
Hello, how can I help you today?
I would like to change my reservation as I am leaving for hometown, can you please help me out?
 Sure, I am here to help you with that. May I know your name please?
Deborah Martinez here.
Ok, Please stay online, I will check the previous list and revert to you.
Sure.
We are sorry to say that, there is no active reservation found on your name.
Ok no problem, thank you for your services.
Thanks for reaching us.