Hello.
Hello. How can I assist you at this moment?
I want to cancel my reservation, because I have another important work on those dates, can you please cancel my reservation?
Sure, I will help you with cancelling your reservation. On which name did you booked your reservation earlier?
I have booked ticket under the name of James Carter.
Ok, please wait a moment. Thank you for waiting. Sorry James, there is no reservation found under your name.
It's ok no problem. Thank you for your information.
Most welcome. Thank you for choosing us.