Hello.
Hello. How may I help you?
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I am here to help you. Please wait for a moment.
Thank you.
Meanwhile, may I know your name?
Sure, my name is Mark Moore.
Sorry, there is no reservation found on your name.
Ok, no problem.
Thank you for choosing us, have a nice day.