Hello.
Hello, how can I amend you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change my reservation?
Sure, we are here to help you.
Thank you.
May I know your name to track the information?
You can track my reservation on the name of Joshua Phillips.
Ok, please wait for a moment.
Sure.
Thank you for waiting, There was no reservation found on your name.
No issue, Thanks for your help.
Thank you for approaching us.