TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: I am Raymond White, I want to change my reservation as my plan to meet my friend is postponed due to my bad health. Can you help me to change my reservation. 
 agent: Sure, I am here to help you. Ok, please wait a moment. 
 customer: Sure. 
 agent: Thanks for waiting. Sorry, there is no reservation found on your name. 
 customer: Ok, thank you for the information. 
 agent: Thank you for opting us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. I am Laura Turner. 
 agent: Hello, How can I serve you? 
 customer: I want to fly with the direct flight from Washington to attend an interview in Philadelphia, can you help me to book an economy class ticket? 
 agent: Sure, May I know the travel dates? 
 customer: I intend to start on Nov 28th and I will return within two days that is on Nov 30th. 
 agent: Please help me with your journey codes. 
 customer: My source and destination airport code are IAD and PHL. 
 agent: Please wait a minute. 
 customer: Sure. 
 agent: Sorry, No flights found with your chosen dates. 
 customer: No issues, I'll choose any alternative to reach my destination. Thank you. 
 agent: Thank you for opting us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How can I assist you today? 
 customer: I want a direct flight from Orlando to Phoenix. 
 agent: Sure, can you please share your travel dates? 
 customer: My journey dates are 09/11 and 09/13. 
 agent: Could you please help me with airport codes? 
 customer: My airport codes are MCO and PHX. 
 agent: May I know your name to proceed further? 
 customer: Donald Roberts here. 
 agent: Donald, there is no flight available at your requested dates. 
 customer: It's ok, thank you for your help. 
 agent: Thank you for contacting us.

SOLUTION:
no_flight