Hi,.
Hello. How may I help you?
I made a reservation earlier to go for a holiday trip with my friend's, but due to some financial problems the trip got cancelled. Can you please change my existing reservation?
Sure, I will help you out in changing your reservation.
Ok.
Can I know your name please?
I am Justin Anderson.
Sorry Justin, there are no reservation found on this name.
Ok, thanks for helping me.
Thank you for choosing our services.