Hi.
Hello, how may I help you?
I am Frank Hernandez. I am trying to cancel my recent reservation because the planned trip got cancelled suddenly due to some financial issues in the family. Can you help me in cancelling the ticket?
Sure, please wait for a moment to check your details.
Ok.
No reservation found on your name for this search.
That's ok, thank you.
Thank you for reaching us, have a nice day.