Hi.
Hello, how can I guide you for today?
I want to cancel my reservation because I was having interview, but I am not fully prepared, can you please help me?
May I know your name?
Rebecca Hill here.
Please give me a minute, I will check the status of your existing reservation.
Ok.
I found your reservation and cancelled your reservation.
Thank you for your service.
Thank you for contacting us, have a nice day.