Hello.
Hello, how may I render you?
Due to my health problem I want to change my reservation, can you please help me to change my reservation?
Sure, may I know your name to check the reservation list?
Myself Benjamin Hill.
Ok, please give me a moment.
Ok.
It's unfortunate that there is no reservation found by this name.
Ok, no problem. Thank you so much.
Thank you for consulting us.