Hi.
Hello, how may I help you?
Can you please cancel my reservation, due to an emergency?
Sure, I am here to help you with that, can I know your good name to proceed further?
My name is Larry Nelson.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure.
I am sorry to say you that there is no reservation found under your name in our database.
Ok, no issue. Thank you.
Welcome Larry Nelson.