Hello.
Hello. How may I assist you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am here to help you with your concern. May I know your name please?
My reservation was done under the name Anna Thompson.
Please hold on a moment.
Sure, take your time.
Anna Thompson, no reservation has been found on your name in our database.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.