Hello.
Hello.
I am Donald King.
How can I assist you at this moment?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I am happy to help you with that.
Thank you.
Please be hold on for a moment to check your reservation status.
Sure.
Sorry Donald King, no reservation has found under your name to cancel.
That's ok, thank you for your information.
My pleasure. Thank you for choosing us, have  a good day.