Hi.
Hello, how can I assist you?
On my semester exams I am unable to attend the trip which my friend's has planned, so, can you cancel my ticket reservation?
Sure, let me know your name please.
Andrew Martinez is my name.
Ok, we found a reservation with your name and we had cancelled that but you will be charged 10 percent and your remaining account will be credited to your account today itself.
I hope that the remaining amount will be credited to my account at the end of day, thank you for your help.
Sure, trust me it will be credited to your account till the end of the day.
You have done a great job, thank you for your service.
It's my pleasure.