Hi.
 Hello, how may I oblige you today?
Can you please help me out in cancelling my recent reservation? As my planned trip has been cancelled.
Sure, for cancelling process we need same name on whose name previously booked.
Fine, I have booked the ticket in the name of Donna Mitchell.
Ok, wait for a while.
Sure, I'll be online.
No reservation found in my database.
Oh! May be my friend has already cancelled it. Thank you anyways.
Thank you for opting us.