Hi. I am Joseph Rodriguez.
Hello, what can I do for you?
Owing to an emergency, I want to cancel my reservation. Can you please help me out?
Sure, that's what I am here. Please wait for a while.
Ok.
There is a reservation found on your name.Are you sure shall I proceed for cancellation?
Yes, please proceed.
Your ticket has been cancelled.
Thank you for helping me in cancellation.
Thanks for communicating us.