Hi.
Hello. How may I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you. Could you please provide your name to check your previous reservation status?
Myself Michael Lee.
Ok Lee, please hold on.
Sure.
Sorry to inform you that, there is no reservation found with your name in our records.
No problem, thanks for checking.
Thank you for reaching us, have great day.