Hello.
Hello, How can I help you?
I want to change my existing reservation, due to health issue.
Sure, I am here to assist you.
Thank you.
May I know your name, to check your reservation status?
Sure, myself Ruth Davis.
Thanks for the details, please wait for a while.
Sure, I will wait for your response.
Sorry for the inconvenience, there is no active reservation on your name to change it.
Ok, not an issue. Thank you for your quick response.
Thanks for approaching us.