Hi.
Hello. How may I help you?
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
Sure, I am here to help you with that, can I know your good name to proceed further?
Joseph Brown is my name.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
OK.
I am sorry to say you that there is no reservation found under your name in our database.
That's ok, thank you.
Welcome Joseph Brown.