Hi.
Hello, how may I assist you?
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
Sure, I will help you.
Thank you.
Please let me know your name?
I am Emma Allen.
Emma Allen, There is no reservation on your name.
Ok, no problem. Thank you.
Thank you so much for choosing us.