Hi.
Hello, how can I guide you for today?
I am Jennifer Edwards, I would like to cancel my flight reservation as I am unwell. Can you please help me?
Sure, I will help you with that.
Thank you.
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait for your reply.
Sorry, there is no reservation found under your name in our database.
No problem. Anyway, thank you for the information.
Thank you for contacting us, have a nice day.