Hello.
Hello, how may I assist you?
I want help to cancel my recent reservation, can you help me with that?
Sure, may I know your name to check the status of your previous reservation to cancel it.
I am Karen Nelson.
Please wait for a while, let me check.
Sure, take your own time.
Thanks for your patience, there is no reservation under your name.
That's fine, not a issues. Thanks for your checking.
Welcome, thanks for consulting us.