Hello.
Hello. I hope you are good today, what can I do for you?
I want to cancel my reservation, due to heavy rain. Can you please help me for that?
Sure, may I know your name please?
My name is Jack Robinson.
As per your request there is no reservation found on your name,  Jack Robinson.
That's ok, no problem.
Do you want to know anything else?
No, thank you for checking.
Thanks for opting us. Have a nice day.