Hello.
Hello. How may I aid you today?
Please, can you help me to cancel my reservation which was booked to New York on  last week?
Sure, I am gleeful to help you with that.
Thank you.
Can I know your name to check your previous reservation?
I am Edwards Anderson.
Please be on hold to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, not a problem. Thank you.
Thank you for approaching us, have a great day.