In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example is below.
Q: customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
A: no_reservation
Rationale: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Q: customer: Hello. 
 agent: Hello, How can I assist you? 
 customer: I am planning to visit Katherine Taylor, will you help me in booking the flight ticket from JFK to EWR? 
 agent: Sure, May I know the journey dates? 
 customer: My travelling dates are Mar 28 and Mar 30. 
 agent: Do you have any connection limit? 
 customer: I need a connecting flight. 
 agent: Is there any other requirements? 
 customer: No, thank you for asking. 
 agent: May I know your name? 
 customer: Myself Katherine Taylor. 
 agent: Please wait a second. 
 customer: Ok, I will wait. 
 agent: Sorry, No flights found with your chosen dates. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for opting us.
A:
no_flight