Hello.
Hello, how can I assist you now?
I have planned to change my reservation due to sudden change in my trip, can you assist me?
Sure, can I have your good name please to check your reservation status?
Betty Evans.
Ok, please wait a moment.
Sure.
Sorry Betty Evans, no reservation has found under your name to change.
No problem, thank you for searching.
Thank you for choosing us, have a good day.