Hello.
Hello. How can I help you today?
I don't feel like travelling and would like to cancel my reservation. Can you help me?
Sure, may I know your name please for checking your reservation status in our website?
Please check with the name Christopher Lewis.
Ok, can you please be on hold?
Sure.
Sorry Lewis, I have not found any reservation by your name in our website.
That's fine, thank you for the information.
Thank you for contacting us and have a nice day.