Hello.
Hello, how may I help you?
I would like to cancel the flight ticket because I am unable to catch the flight due to some health issues. Can you please help me to cancel the ticket?
Sure, please wait for a moment to check your details. Meanwhile, may I know your name?
Ok, take your time. My name is Lisa Hill.
Sorry to say, no reservation found on your name.
Oh! It is sad to hear from your end. Anyways thank you for checking.
Thank you for reaching us, have a nice day.