Hi.
Hello.
I am Melissa Lee, would it be possible to change my reservation?
Yes, we can try to solve your problem.
Thanks.
Can you please provide name to check your previous reservation status?
I have given already.
Ok, please be on hold to check.
Sure.
We regret to inform you that there is no reservation on your name in our records.
It's ok, thanks for your information.
Thank you for reaching to our services, have a great day.