Hello, Rebecca Lee here.
Hello, how may I help you?
I want to change my existing reservation, as my exams got postponed suddenly. Can you please help me with this?
Sure, I am glad ton help you. Please wait a moment I will check your details and proceed further.
Sure.
Sorry to say, I did not find any details regarding your reservation in my database.
Ok, not an issue.
Thank you for choosing us, have a nice day.