Hi.
Hello, how may I assist you today?
I am Virginia Taylor. I need to change my existing reservation, Can you please help me with thta?
Ok, please wait for a moment till I check with your previous reservation.
Sure.
Thank you for waiting for my response. I'm so sorry to inform you, that there is no reservation found under your name.
Ok, no problem. Thanks for your information.
Thank you for choosing our services. Have a great day.