Hello.
Hello, how can I help you today?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
Sure, I can help you with that. May I know your good name please?
Sure, I am Catherine Robinson.
Ok, please wait for a while.
Ok.
Catherine Robinson, there is no active reservation found under your name to do cancellation.
Ok, not an issue. Thank you for the information.
Thank you for choosing us, have a nice day.