Hello.
Hello, how may I help you?
I am Nancy Thompson. I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
Sure, please wait for a moment to check your reservation status in my records.
Ok.
Sorry to say, no reservation found on your name.
That's ok. Anyways, thank you for your help.
Thank you for reaching us, have a nice day.