Hi. I am Deborah Hill.
Hello, how may I help you best today?
As my plan to visit my grand mother's home got postponed, so I want to change my reservation. Can you help me with it?
Sure, I can help you in changing your reservation. Please wait a minute, I will check and revert to you.
Ok.
Sorry to inform you Deborah Hill, there is no reservation found with your name in our records.
That's ok, thank you for the response.
Thanks for consulting us, have a good day.