Hello.
Hello, how may I aid you today?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, may I know your good name?
Ok, I am Patrick King.
Ok, please wait for a minute.
Sure.
We found a reservation on your name, shall I cancel it?
Yes, you can please.
Your reservation has been cancelled.
Thank you for your help.
Thank you for reaching us.