Hello. I am Emily Thomas.
Hello, how may I provide service to you?
 I would like to cancel my recent reservation, my baseball tournament has been rescheduled to future dates. Could you please help me in doing that?
Sure, we are here to help you.
Thank you.
Please wait for a while, I will check the reservation list and revert to you.
Sure.
Thank you for waiting. We are glad to inform you that, we found a reservation on your name.
Ok.
Shall I proceed to cancellation?
Yes, you can.
Your reservation has been cancelled successfully. Amount will be credited in your bank account within four working days.
Thank you for helping me.
Thank you for choosing us.