Hello.
Hello. How can I help you at this moment?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you in changing.
Thank you.
Please, forward me your name to check your reservation status.
Myself Carolyn Wright.
Ok, please be on hold for a while.
Sure, I will wait for your response.
We regret to inform you that, we have not found any active reservation on your name in our database.
That's ok, no problem. Thank you for checking out.
Thank you for reaching us.