Hello. I am Emily Roberts.
How may I assist you at this moment Roberts?
I want to change my travel dates in my previous reservation, can you please help me with that?
Sure, I will help you with that.
Thank you.
Please wait a moment to check your previous reservation.
Ok.
We regret to inform you that, there is no reservation on your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for reaching us, have a great day.