Hello.
Hello, how can I be at your service?
I want to cancel my recent reservation due to some health issues, can you help me in doing that?
 Sure, may I know your good name?
I am Katherine Gonzalez.
Ok, please wait for a minute.
Sure, take your time.
Sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thank you for checking.
Thank you for connecting with us.