Hi.
Hello, how can I help you for the day?
Owing to an emergency, I want to change my existing reservation, can you help me with that?
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, Jeffrey Parker here.
Ok, please wait for a few minutes.
Sure.
Sorry to say that, no reservation was found on your name to change.
Ok, no issues.
Thank you for approaching us.
Thank you for your information.
Have a nice day.