Hello.
Hello. How may I aid you today?
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
Sure, I am oblige to help you.
Thanks.
Can you please provide your name to check your previous reservation?
Sure, my name is Virginia Walker.
Ok, please wait a moment to check.
Ok.
Sorry to inform you that, there is no reservation exists with the name of Virginia Walker.
Oh! It's ok not a problem, thank you for your information.
Thank you for reaching us, have a great day.