Hi.
Hello.
I have planned to meet my cousin in New York but she will not be available during my visit.
May I know your name for further proceedings?
Sure, my name is Sarah Hill.
Hill, what kind of assistance you are looking for?
I want to change my existing reservation, can you please help me?
Please wait for a moment, let me check your previous reservation details.
Sure. Please carry on.
Sorry Sarah, I could not find a reservation by your name.
That's fine, may be my father has cancelled my reservation. Thank you so much for your help.
Thank you for contacting us.