Hello.
Hello, how may I be at your service today?
I want to cancel my recent reservation due to some family problems. Can you please help me with this?
May I know your name please to check the status of your reservation?
Sure, I am Barbara Martinez.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
Ok, not an issue.
Thank you for reaching us.