Hello,.
Hello, how exactly I can assist you?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
Sure, we are here to help you.
Thank you.
May I know your name please?
I am Christopher Turner.
Please hold on for a second.
Sure.
Thanks for holding on, we did not find any reservation in your name.
Ok, no problem. Thanks for the information.
Thanks for approaching us, we hope to serve you again.