In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello, I am Lisa Rodriguez. 
 agent: Hello Lisa Rodriguez, how can I support you? 
 customer: Due to heavy rain, I want to cancel my reservation. Can you help me? 
 agent: Sure, we will help you. Please wait for a minute. 
 customer: Sure. 
 agent: Thanks for your time, no reservation was found based on your name. 
 customer: No issue, Thank you. 
 agent: Thanks for opting our service.

Answer: no_reservation


Question: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Can you aid me in booking a flight ticket from LAS to DCA? 
 agent: Sure, may I know your trip dates? 
 customer: I am planning to start on Feb 15th and return back on Feb 17th. 
 agent: Do you have any connection limits? 
 customer: Make sure that connection limit is 1. 
 agent: Ok, please wait a minute. 
 customer: I prefer to return back in evening time. 
 agent: Thank you for waiting. May I know your name please? 
 customer: Book the ticket on the name Amanda Evans. 
 agent: Sure, give me a minute. 
 customer: Take your time. 
 agent: Sorry Amanda, we regret to inform you that there is no flight available as per your request. 
 customer: No issues. Thank you for checking. 
 agent: Most welcome.

Answer: no_flight


Question: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: My business meeting has been cancelled. So, I would like to cancel my reservation. Can you please help me with that? 
 agent: Sure, can you please tell the name on which your the reservation is confirmed? 
 customer: Sure, my name is Virginia Mitchell. 
 agent: Yes, I found the reservation. Shall I proceed with the process that you have requested? 
 customer: Yes, please proceed with cancelling my reservation. 
 agent: Your reservation is cancelled successfully. 
 customer: Thank you for your help. 
 agent: Thank you and have a nice day.

Answer:
cancel