Hello.
Hello, how can I help you today?
I have to cancel my reservation due to  my planned event got cancelled. So please  help me with that.
Sure, may I know your good name?
Thank you. Please check the reservation with my name Scott Hill.
Please wait for a moment.
Sure, take your time.
Sorry to say that, no reservation was found with your good name.
Oh! It may not be booked properly while booking due to server issues. Anyway, thank you for your time.
Thank you for reaching us.