Hello.
Hello. How can I aid you today?
Can you help me to change a reservation which I had done on the name Helen Walker?
Sure, I am here to help you. Hold on for a moment. Let me check.
Ok, please take your own time. Thank you for the positive response.
Sorry Helen Walker, there are no flights reserved on your given name formerly.
Ok, that is not a problem. Thank you for choosing our agency.
Welcome, thank you for choosing us. Have a great day.