Hello.
Hello, how can I provide assistance to you?
Due to heavy rain, I want to cancel my reservation.
Ok.
Can you help me?
Sure, I will help you. Let me know your name to check the reservation.
Scott Allen here.
Please, wait for a while.
Ok.
Thank you for your time, there is no active reservation found on your name.
No issue, Thanks for the information.
Thank you for approaching us.