Hello.
Hello, how can I assist you now?
Due to some financial issues, I would like to cancel my recent reservation. Please help me out.
Sure, can I have your good name please to check your  reservation status?
My name is Kimberly Robinson.
Ok,  please wait a moment.
Sure, take your time.
Sorry Kimberly Robinson, no reservation has found  under your name to cancel.
Ok, no problem. Thank you for your information.
Thank you for choosing us, have a good day.