Hi.
Hello, may I know your name please?
Sure, my name is Cynthia Baker.
Ok, how can I serve you today?
As I have already taken appointment with doctor for health check up, but due to some issues it got cancelled. So I want to cancel my reservation can you help me with it please?
Sure, I am willing to help you.
Thank you.
Please stand by I will check the existing reservation and get back to you.
Ok, take your time.
Thank you for waiting. We found a reservation on your name, shall I proceed for cancellation?
Yes, please proceed.
Sure, your request for cancellation has been processed and your refund will be initiated with in 2 or 3 working days.
Thank you for the assistance.
Thank you for opting us, have a nice day.