instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer:  I am Pamela Gonzalez. I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me in cancelling? 
 agent: Sure, please wait for a moment. 
 customer: Ok. 
 agent: Sorry to say that, no reservation was found with your good name. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
answer:
no_reservation


question:
customer: Hello, my name is David Thompson. 
 agent: Hello David,. How can I help you now? 
 customer: Due to sudden change in weather where I wanted to visit, I need to cancel the ticket. 
 agent: Ok sure, please wait a moment. Thank you for waiting. Sorry David, no reservation is found under your name. Thank you for choosing us. 
 customer: Ok that's fine, thank you for giving a instantaneous response. 
 agent: You are welcome, have a good day.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Myself Raymond Lewis. I have to attend a cultural festival in New York city so please help me with flight ticket booking from Orlando. 
 agent: Sure, I am oblige to help you in that one.  Can you please provide your dates? 
 customer: Sure, I need to travel on dates of 02/04 and 02/06. 
 agent: Can you please let me know your source and destination airport codes? 
 customer: Sure, I would like to travel from MCO to EWR as these are very much near to my travelling locations. 
 agent: Please give me a moment to find the flight on your dates. 
 customer: Sure, take your time. 
 agent:  Sorry for the trouble that I am unable to find a flight to reach you destination on your trip dates. 
 customer: Oh! It is sad to hear. Anyway, I will choose another agency this time. Thank you for for your time. 
 agent: You are most welcome and have a nice day.
answer:
no_flight