Hello.
Hello. How may I help you?
The location of my interview was shifted last minute, can you please help me in modifying my existing reservation?
Sure, I can do that for you. May I know your name?
Thank you for taking my request into consideration, I had reserved it on the name of Mark Lopez.
Thank you. Please wait for a while, let me check your reservation status.
Sure, take your time.
Sorry, I did not find any reservation under your name in our database.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
You are welcome and thank you for choosing us.