Hello.
Hello.
My name is Jonathan Young.
How may I guide you Jonathan?
Recently I met with an accident, so I can't take flight on 06/12. Can you please help me in changing my reservation?
That's so sad to hear. Sure, I can help you with that. I'm sorry to inform you that there are no reservations with your name.
That's fine. Thank you for your time.
Thank you Jonathan, have a great day.