Hello.
Hello. How may I help you?
Unexpectedly, the trip which is planned got cancelled. So, I want to cancel my ticket. Can you please help me?
Thank you. May I know your name please?
My name is Sharon Evans.
Please wait for a while.
Sure, I will wait for your response.
Happy to inform you there is a reservation.
That's great, please cancel my ticket.
Ok, your reservation has been cancelled.
Thanks a lot for your king help.
Thank you for choosing us.