Hello, Ronald Smith here.
Hello, how may I aid you at this moment Smith?
I want to cancel my reservation as I am sick. Could you help me out?
Yes, I will help you about it. Give me a moment to check the active reservation under your name.
That's fine.
Sorry Smith, I have not found any reservation under your name in our database.
No problem, thank you for the information.
Most welcome, hope you have a great day ahead.