Hello.
Hello, how can I assist you?
Due to my ill health, I couldn't make my trip to Dallas. Can you please cancel my recent reservation?
Sure, I will help you. May I know your good name please?
My previous reservation has done with my name Brandon Edwards.
Sorry, there is no reservation found on your name in our data base to cancel.
Ok, not an issue. May be my brother has cancelled my ticket on behalf of me.
Thank you for approaching us.