Hello.
Hello. How can I help you today?
Actually my examination is postponed so that I want to cancel my reservation, can you help me?
I am glad to help you in cancelling your reservation, may I know your name please for checking?
Sure, I am Amanda Johnson here.
Thank you, please wait. I will come back to you in a minute.
Ok, sure.
Amanda, there is no reservation by your name in our database.
Ok, no problem. Thank you for spending your valuable time.
Thank you for contacting us, have a nice day.