Hi,.
Hello, how can I render you today?
Please, cancel my recent reservation due to sudden demise of my grand father.
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
Reservation is done with my name Barbara Nelson.
Please wait a while.
Sure.
Thank you for waiting.
Ok.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, thank you for quick response.
Thank you for reaching us.