Hello.
Hello, how may I aid you?
I made a reservation earlier in the wrong date unknowingly. So, I want to change my existing reservation. Can you please help me with this?
Sure, I am glad to help you. May I know your name?
Thank you and my name is Jacob Jackson.
Please give me a moment to check your ticket status.
Sure.
Sorry Jacob Jackson, no reservation is available by your name.
It's ok, thank you for your help.
Thank you for choosing us.