Hello.
Hello, how can I help you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, can I have your name please?
My name is Anna Jones.
Ok, please wait for a while.
Sure, I will wait for your information.
Thanks for waiting, there is no active reservation on your given name.
Ok, not an issue. Thank you for providing information.
Thank you for opting us.