Hi.
Hello, how can I help you?
As my plan to watch a movie at orpheum theater got postponed, can you help me with cancelling my reservation please?
   Sure, I am here to help you. May I know your name please?
My name is Kevin Adams.
Ok, please wait a minute.
Ok.
Thank you for waiting, sorry no reservation found on your name.
That's ok.
Thank you for opting us, have a good day.