Hello.
Hello.
Myself Laura Hernandez.
How may I help you, Laura.
I would like to cancel my active reservation due to some personal problems, will you help me with that?
I am happy to help you. Can you please wait for a while.
Sure, take your own time.
Laura, sorry no reservation found on your name in our database.
Ok, not an issue. Thank you for helping me.
Thank you very much for approaching us.