Hello,.
Hello, how can I help you the best today?
Please cancel my reservation which is reserved earlier on my name, due to sudden demise of my grand father?
Ok, I can help you with that.
Thank you.
Please let me know your name to check your reservation?
Sure, Susan Lewis is my name.
Sorry, no reservation has been registered with us on your name.
 Ok, Not a problem. Thanks for your instant help.
Thanks for approaching us, have a nice day.