Hello,.
Hello, may I know your name?
My name is Anna Lewis.
Anna, how can I serve you today?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me out?
Ok, we will surely help you out. Please give me sometime to check your details in our database.
Sure.
Anna, we didn't found reservation under your name to cancel.
Ok, no issue. Thank you for your information.
Thank you for contacting us.