Hello.
Hello. How may I assist you today?
Owing to an emergency I want to cancel my reservation, can you assist me?
Sure, I will help you. Could you please provide your name to check your previous reservation status?
I am Catherine Walker.
Ok Walker, please hold on to check.
Ok.
We regret that, there is no reservation found with your name in our records.
Not an issue, thank you for checking.
Thank you for approaching us, have a great day.