Hello.
Hello, how may I help you today?
I am Melissa Wilson. I would like to change my reservation as I am leaving for hometown, can you please help me out?
Sure, I am here to help you with this.
Thank you.
Sorry to say, that there is no reservation found under your name to change it. Sorry for the inconvenience.
Ok no problem, thank you for your services.
It's my pleasure. You are welcome.