Hello.
Hello, what can I do for you today?
I want to cancel my reservation because my wife is hospitalized, can you please help me?
Sure, I will help you. Can you please provide me your name for checking your reservation status in our database?
Ok, my name is Michael Evans.
Please wait for a while.
Sure.
Evans, I have found a reservation on your name. Shall I cancel it?
Yes, please.
Ok, I have cancelled your reservation.
Thank you for helping with cancelling.
Thank you for contacting us and have a nice day.