Hi,.
Hello, how may I address you?
I need to change my existing reservation due to postpone of my board meeting, so can you help me with changing my reservation?
Sure, I can help you in changing.
Thank you.
May I know your name to check the status and revert you?
My name is Carol White.
Ok, please wait.
Sure.
We could not find any active reservation by your name.
No problem, thank you for the information.
Thank you for picking us.