Hello.
Hello. How can I assist you at this moment?
I am Scott Campbell. I would like to cancel my reservation as I am leaving to my hometown on an emergency work, can you please help me out?
Sure, I am here to help you with that.
Thank you.
Please be hold on for a moment to check your reservation status.
Sure.
Sorry Scott Campbell, no reservation has found under your name to cancel.
Ok no problem, thank you for your services.
Thank you for choosing us, have a good day.