In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I want to cancel my recent reservation, can you please help me with this? 
 agent: May I know your good name please? 
 customer: I am John Jackson. 
 agent: Please give me a moment. 
 customer: Sure. 
 agent: There is a reservation found with your given name. Shall I proceed with the cancellation? 
 customer: Ok, please cancel my booking. 
 agent: Your ticket has been cancelled. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.
[EX A]: cancel

[EX Q]: customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: I am Benjamin Harris. I would like to visit Shri Lakshmi Narayan Mandir at New York. Can you please help with single connection. 
 agent: Sure, can you please provide your journey dates? 
 customer: Sure, my depart is on 09/04 and return on 09/06. 
 agent: Ok, may I know your airport locations? Ok, please wait a moment. 
 customer: My airport location is Seattle, WA - SEA. 
 agent: Can I have your airport codes? Ok, please wait. 
 customer: OK. 
 agent: Thanks for your time, sorry, no flight found on that day. 
 customer: No problem, thank you for the information. 
 agent: Thank you for approaching us.
[EX A]: no_flight

[EX Q]: customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I want to book a flight ticket from SEA to LGA. Could you help me in booking? 
 agent: Sure, can you provide your trip dates? 
 customer: My travelling dates are from Jan 20 - 22. 
 agent: Do you need any connections? 
 customer: I prefer for connecting flight. 
 agent: Are there any other preferences? 
 customer: I need to travel in normal-cost airline. 
 agent: Do you have any class preference? 
 customer: No. 
 agent: May I know your name? 
 customer: Samuel Anderson. 
 agent: Direct flight number 1008 with price 100 in economy class is available. Is it ok? 
 customer: Yes, please proceed. 
 agent: Your ticket has been booked. 
 customer: Thank you for helping me.
[EX A]:
book