Hello.
Hello. How may I assist you today?
I am planning to change my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I will help you with that. Can you please provide your name to check your previous reservation?
My name is Emily Lopez.
Ok, please be on hold to check.
Sure.
Sorry to inform you that, there is no reservation found with your name in our records.
That's ok, thank you for your information.
Thank you for approaching us, have a great day.