Hello.
Hello, how can I assist you?
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
Sure, may I know your name to check your reservation from our database?
My name is Charles Perez.
Please wait.
Sure.
We regret to inform you that there is no active reservation found on your name to cancel.
Not an issue, thank you.
Thank you for opting us.