Hello.
Hello. How may I help you?
I need to cancel my reservation as I need to stay back here to take care of my parents. So please help me with cancelling my reservation.
Sure, I will help  you.
Thank you.
Can you please help me by providing your name to check the reservation status?
Sure, myself Paul Davis.
Ok, please wait a minute.
Sure, take your time.
I have found your reservation on your name in our database and your ticket is cancelled successfully.
Thank you for your help.
You are welcome. Thank you for connecting with our travel agency. Have a nice day.