Hello,.
Hello, how may I assist you today?
I am Edward Thompson, Due to heavy rainfall I want to cancel my recent reservation.
Sure. Please wait a moment, I will check the available reservation with your name to cancel it.
Ok.
Thank you for waiting, We found a reservation with your name. Shall I proceed for cancellation?
Yes, you can proceed to cancellation.
Ok, Your reservation has been cancelled.
Thank you, for your good service.
Thank you for approaching us, Have a great day ahead.