Hello, I am Mary Lee.
Hello, how may I assist you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
Sure, please wait for a while, I will check the reservation list and revert to you.
OK.
We hardly tried to find your reservation but, no reservation has been found with your name.
No problem, thank you.
Thank you.