Hello, I am Pamela Jones.
Hello Pamela Jones, how may I help you?
I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me?
Sure, I am glad to help you in cancelling the flight ticket.
Thank you.
Can you please give me a minute?
Sure.
I regret to inform you that, I have not found any active reservation with your name in our database to cancel.
That's ok, not a problem. Thanks for your information.
You are most welcome. Thank you for reaching us.