Hi.
Hello. How may I assist you?
Due to bad weather conditions, I cannot attend my meeting. Can you help me to change my existing reservation?
Sure, I am here to help you. Can you help me with your name?
Sure, my name is Kimberly Smith.
Please  wait for a moment.
Ok.
Sorry, there is no reservation found on your name.
That's ok, thank you.
Thank you for choosing us, have a nice day.