Hi,.
Hello, how can I best help you?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
Sure, may I know your good name please?
I am Matthew Mitchell.
Ok, please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thanks for the information.
Thanks for communicating us, have a great day.