Hello.
Hello, how may I help you?
Can you please help me to change my reservation?
Sure, I am willing to help you for this. May I know your name please?
Sure, my name is Katherine Williams.
Just a moment, let me check your reservation status in our records.
Okay.
Sorry to intimate that, no reservation is found with your credentials.
Ok, not a problem.
Thank you very much for approaching our agency.