Hello.
Hello. How may I assist you at this moment?
My name is Kimberly Lewis. Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am glad to help you with that. Please wait a moment to check your previous reservation status.
Sure, I will wait for your response.
We regret to inform you that, there is no reservation found on your name in our records.
That's ok, thank you for checking.
Thank you for reaching us, have a great day.