Hi.
Hello. How can I assist you now?
Can you help me with the cancellation of my recent reservation?
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
I am Richard Perez.
Ok, please wait a moment.
Sure.
Sorry Richard Perez, no reservation has found under your name to cancel.
Ok, no issues. Thanks for the information.
Thank you for choosing us,  have a good day.