Hi, I am Rachel Lee.
Hello, how may I aid you at this moment from my end?
Owing an emergency want to change my reservation, so can you help me with it please?
Sure Lee, I am here to solve your problem. Please allow me a moment to check the reservation status on your name in our reservation portal.
Sure, take your time.
Sorry Rachel Lee, there is no active reservation found on your name in our reservation list.
Ok, no problem. Thank you for the information.
Ok, thank you for reaching us. Have a great day.