Hi.
Hello. How may I help you?
I need to change my existing reservation, Can you please help me with that?
Sure, I am here to assist you. May I know your name?
Anna Scott here.
Thank you. Please wait, let me check your reservation status.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, no problem. Thanks for your information.
You are welcome and thank you for choosing us.