Hello.
Hello, how may I be at your service today?
Can you aid me to cancel my reservation due to emergency?
May I know your name please to check the status of your reservation?
Janet Williams here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
No issue.
Thank you for reaching us.