Hello.
Hello, how can I help you today?
Sarah Green here, want your help to cancel my ticket due to sudden change of our plan, can you please do it?
Sure, wait a moment I will check it out whether your reservation existed or not.
Sure.
Sorry, there is no reservation found under your name, I think your reservation is not properly done.
Yes, I think so.
Thank you for reaching us. Have a great day.