Hi. I am Ronald Lewis.
Hello, how may I help you?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I am here to help you. Please wait for a while, let me check your reservation status.
Ok, I will be waiting.
I found your reservation, shall I cancel it?
Please cancel it.
Your reservation is cancelled successfully.
Thank you.
Thank you so much for choosing us.