Hello.
Hello. How may I assist you at this moment?
My husband and I are planning a cruise to Galapagos Islands.  One of our family member is hospitalised, so we are unable to travel that trip. Can you please help me with cancelling my ticket?
Sure, I am glad to help you.
Thank you for considering my request.
Please wait a moment to check your previous reservation.
My name is Jason Perez.
Ok, please be on hold.
Sure.
We regret that, there is no reservation with your name in our records.
Ok, no problem with that one. Thank you for your help.
Thank you for reaching us, have a great day.