Hello.
Hello. How may I assist you?
I want to cancel my recent reservation, can you please help me out?
Sure, I am here to help you out.
Thank you.
May I know your name please?
Sure, my name is Anna Robinson.
Wait a moment please.
Ok, take your time. It's ok, thank you for the information.
Anna Robinson, we haven' found any reservation under your name in  our database. Thank you for choosing us.