Hello.
Hello. How may I assist you today?
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
May I know your name to check your previous reservation?
Sure, my name is Carolyn Thompson.
Please wait a moment to check.
Sure.
Sorry to inform you that, there is no reservation found with your name in our records.
Ok, no problem. Thank you for your information.
Thank you for approaching us, have a great day.