Hello.
Hello. How may I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
May I know your name please?
My reservation was done under the name Frank Anderson.
Please wait for a moment.
Sure, take your time.
Sorry, there is no reservation found under your name.
That's ok, not an issue. Anyways, thank you for the information.
Most welcome.