Hello.
Hello. What assistance do you need from our agency?
I have to change my reservation due to my planned event got postponed. So please help me with that.
Sure, I can help you in changing the ticket details. Can you please tell me your name to check the ticket status?
Thank you. Please check the reservation with my name Linda Gonzalez.
Ok, can I put the conversation on hold for a while?
Sure, take your time.
Sorry to intimate you that, there is no reservation with your name in our portal to change the ticket details.
Oh! It may  not be booked properly while booking due to server issues. Anyway, thank you for your time.
Most welcome. Thank you for approaching us.