Hello.
Hello. How can I assist you today?
I want to cancel my reservation which I had made a week ago, due to some family issues. Can you help me?
Sure, may I know your name to check the status of your previous reservation?
Sure, myself Ruth Baker.
Please allow me a moment to check for the previous reservation.
Ok, take your time and revert to me with my booking status.
Ruth, there is a no reservation found under your name.
Oh! maybe my husband have cancelled my reservation and did not inform me.
Thank you for contacting us.
Anyways, thank you for checking.
You are welcome.