Hello.
Hello, how can I best assist you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I can help you in that cancellation. May I know your good name please?
Dennis Moore here.
Ok, please wait for a moment.
Sure.
Sorry to notify that, there is no active reservation found on your name.
No issue, Thanks for the information.
Thanks for contacting us, wish you a great day.