Hello. Kevin Green here.
Hello, how can I guide you today?
I want to cancel my recent reservation due to some bad weather conditions. Can you please help me for this one?
Sure, we are here to help you with cancellation. Please wait for a while.
Sure, take your time.
Thanks for waiting, there was no reservation found on your name to cancel it.
 Oh! That's ok, thank you for giving the information.
Thank you for approaching us.