Hello.
Hello. How may I serve you today?
I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with cancellation?
Sure, could you please let me know your name to check the reservation status?
Sure, my name is Larry White.
Please wait a moment.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's Ok, thanks for your response.
Thank you for choosing us.