Hello.
Hello. How can I help you today?
I need to cancel my recent reservation, can you please help me to do that?
Sure, can you share me your good name to proceed further?
Thank you.  I am Sarah Scott.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's ok, not a problem with that. Thank you for checking my ticket status.
Thank you for reaching us.