Hello. I am Raymond White.
Hello, how can I serve you today?
I need to cancel my reservation, as I am suddenly fallen sick due to bad weather. Could you help me in cancelling?
Sure, I am happy to help you. Please wait for a while, I will check and get back to you.
Ok.
We found reservation on your given name, Shall I cancel it?
Ok go through my cancellation.
Ok, your reservation has been cancelled.
Thank you for your service.
Thanks for choosing us.