Hello.
Hello.
I am Sharon Nelson.
How can I assist you at this moment?
I want to cancel my reservation, due to heavy rainfall in New York, can you help me in booking?
Sure, I am here to help you with that.
Thank you.
Please wait a moment and I will check your reservation status.
Sure.
Sorry Sharon Nelson, no reservation has found under your name to cancel.
That's ok, thank you for your information.
Thank you for choosing us, have a great day.