Hello.
Hello. How may I help you?
Please cancel my recent reservation due to some health issues?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Emily Walker.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure.
I am sorry to say you that there is no reservation found under your name in our database.
Ok, not an issue. Thank you for your information.
Welcome Emily Walker.