Hello.
Hello, how may I assist you?
I need to change my existing reservation due to whether problem. Can you please change my existing reservation?
Sure, May I know your name please?
Mary Lee is my name.
Ok, Mary Lee, please hold on a minute.
Sure.
Thanks for your patience, we are sorry to inform you that no reservation has found based on your specified name.
Ok, no problem. Thank you for your service.
Thanks for opting our service, have a pleasant day.