Hi.
Hello, how can I assist you for the day?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, I am here to help you. May I know your good name?
Sure, my name is Mary Wilson.
Please wait for a moment.
Ok.
Sorry, we found no reservation on your given name.
That's ok, thank you.
Thank you for reaching us.