Hello.
Hello. How may I assist you?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I am here to help you out. May I know your name please?
My name is Rachel Wright.
Wait a moment please.
Sure.
Rachel Wright, we haven't found any reservation under your name in our database.
Not an issue, thank you.
Thank you for choosing us.