Hi.
Hello, how can I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you with that. Let me know your name to check your reservation?
I am Mark Allen.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thanks for checking.
Thank you for choosing us.