Hi.
Hello, how can I aid you?
Can you help me to change the reservation which I had done last month?
Sure, may I know your name to check with the status?
Ok, my name is Steven Jones.
Please wait a moment.
Ok, please take your own time.
Thank you for waiting, regret to inform that there is no active reservation found under your name to amend.
That is ok, thank you for assisting me.
Thank you for reaching us.