Hi.
Hello. How can I help you today?
 I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?
 Sure, I am here to help you with that, can I know your good name to proceed further?
Sure, I am William Parker.
Thank you. Sorry, no reservation is found on your name in our database.
That's ok, not an issue. Thank you for your information.
Thank you for reaching us.