Hi.
Hello, do you need any help from us?
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
Sorry for the inconvenience.
Its ok.
Can you please tell me your name please?
Sure, I am Rebecca Lewis.
Lewis, there is no reservation with your name to change further.
Its ok. Thank you for the information.
Thank you for reaching us.