Hello.
Hello, how may I aid you today?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
My name is Kathleen Collins.
Kathleen Collins, please allow me a moment.
Sure, take your time.
Sorry Kathleen Collins, there is no active reservation on your name in our database.
That's ok, thank you for your information.
Thank you for reaching us.