Hello.
Hello, It's my pleasure to help you.
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, can you please share your name to check with the status?
Myself Kimberly Jackson.
Please wait a moment.
Sure.
Thank you for waiting, regret to inform that there is no active reservation found under your name to amend.
That's ok, no issues. Anyway thank you for checking out.
Thank you for reaching our agency.