Hello.
Hello, how can I guide you for today?
I want to change an existing reservation, can you please help me in that?
I will help you with that. May I know your name?
My name is Cynthia Anderson.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, that's not a problem. Thanks for your information.
Thank you for contacting us, have a nice day.