Hi.
Hello, how can I guide you for today?
Can you please help me with cancelling my recent reservation?
I will help you with that. May I know your name?
My name is  Richard Moore.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
That's ok. Thank you.
Thank you for contacting us, have a nice day.