Hello.
Hello, ABC agency. How may I help you?
I have done booking in your agency, but now I my grand mother has passed away. So, I am willing to cancel my flight ticket booking done by me previously.
Sure, on what name you done your reservation previously?
Booking is done on Timothy Allen.
OK, please wait I will check it.
Sure, please check it.
Thank you for waiting, as per your information there is no ticket booked on your name. Your ticket is not confirmed I think previously, thank you for reaching us. Have a nice day.
Yes, thank you for the information.
Welcome.