Hi. I am Karen Thompson.
Hello, how may I serve you at this moment?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
Sure, I am here to help you. Please wait for few minutes.
Sure.
There is no existing reservation found on your name in our records.
That's alright, thanks for your assistance.
Thank you for reaching us.