Hi.
Hello, how may I serve you today?
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you please help me out?
Sure, may I know your name please?
I am Brenda Rodriguez.
Please wait, I will check the reservation list and revert to you.
Ok.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
OK, no problem. Thank you for your response.
Thank you for reaching us.