Hi.
Hello, how can I help you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you with that. May I know your good name?
I am Nicholas Young.
Please wait for a moment, while I search for your reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem, thanks for checking.
Thank you for visiting us, we hope see you again.