Hello.
Hello, how can I help you today?
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
Sure, may I know your name?
My name is Emma Collins.
Thank you. Please wait for a while, let me check your reservation status.
Ok, take your time.
Sorry, I did not find any reservation by your name in our database.
No issues, thank you for the information.
Thanks for reaching us.