Hello.
Hello. In which way I can aid you today?
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
Sure, I will aid you with that. May I know your name for further process?
Sure, I am Pamela Phillips.
Ok, please wait a moment.
Sure.
There is no previous reservation available under your name.
No issues, thank you.
Thank you for reaching us.