Hello, I am Jacob Hill.
Hello, May I know what kind of service you are expecting from us?
Due to some health issues I want to cancel my recent reservation, can you please help me with that?
Sure, please hold on for a minute.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues.
Thank you for making us an enquiry regarding cancellation process.