Hi.
Hello, how can I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am here to help you. May I know your name?
I am Anna Martinez.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Not a problem, thank you for the information.
 Thank you for reaching us.