Hello.
Hello. How may I assist you?
My name is Amy Moore. Actually, I booked a ticket to NYC for a music concert but due to bad weather, the concert is cancelled.
Would you like me to cancel your reservation?
Yes.
Give me a moment, I will get back to you.
Sure, take your time.
Sorry to inform you that there is no reservation found on your name.
That's ok.
Thank you for reaching us.