Hello.
Hello, how best I can support you today?
 I made a reservation earlier to attend a get together party with my college friends. Due to some issues in college it  got postponed. Can you please help me?
Sure, I am glad to help you.
Thank you.
Are you looking for changing or cancellation?
I am looking to change my reservation.
To proceed further, we need your name.
My name is Nancy Baker.
Thanks for your name, please wait.
Sure.
Thank you for waiting, I have checked in reservation list but we did not find any reservation on your name.
It's ok, thank you for your help.
Thank you for choosing us.