Hello.
Hello, how can I help you?
Can you aid me to change my reservation due to emergency?
Yes, I am here to aid you. May I know your name please?
Thank you. Cynthia Lewis here.
Ok, please wait a minute I will get back to you.
Ok.
Thank you for your time, sorry to inform we didn't find any reservation on your name.
Thank you for the help.
Thank you for reaching us, have a nice day.