Hello, I am Jacob Perez.
Hello, Jacob Perez. How can I assist you today?
I want to change my existing reservation because I met with an accident. Can you help me with that?
Ok, please wait let me check the reservation based on your given name and revert to you.
OK.
Sorry to say that there is no reservation found on your given name.
Ok, no issues. Thanks for your kind service.
Thank you for choosing us. Have a nice day.