Hi.
Hello, how may I help you at this moment?
I would like to cancel my reservation as I am unwell, can you please help me?
Sure, I will help you. Please wait for a moment.
Sure.
I have found your reservation, shall I cancel it?
Yes, you can cancel it.
Your reservation is been cancelled successfully.
Thank you very much.
May I know your name?
Sure, my name is Karen Moore.
You are welcome, have a nice day.