Hi.
Hello. How can I assist you today?
Can you please help me in cancelling my reservation?
Sure, I'll help you in cancellation.
Thank you.
Could you please let me know your name to check the reservation status?
I am Michelle Roberts.
Ok, please wait a while.
Ok.
Sorry, there is no active reservation have been found under your name in our database to cancel it.
No problem, thank you.
Thank you for choosing us.