Hello.
Hello, how may I assist you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I am willing to help you for this. May I know your name please?
Thank you. Myself Joseph Hernandez.
Please wait for a while. Sorry for inconvenience, no reservation is found under your name.
That's ok, no problem. Anyway thank you for checking out.
Thank you very much for contacting our agency.