Hello, I am Scott Collins.
Hello, how can I assist you today?
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
Sure, please wait for a moment.
Ok.
We found a reservation on your good name. Shall I proceed to cancellation?
Ok, please cancel my reservation.
Your reservation has been cancelled successfully.
Thanks for your quick response.
Thank you for opting us.