Hello.
Hello, how may I help you today?
Due to my health conditions, I want to change my recent reservation.Can you help me with that?
Sure, I am here to help you with this. May I know your name please?
Shirley Turner here.
Ok, please wait for a mean while.
Sure.
Sorry Turner, there is no active reservation found as per your name to change it.
No problem, Thanks for the information.
You are welcome.