Hello.
Hello, how can I guide you for today?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
I will help you with that. May I know your name?
My name is Amy Hill.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
No problem, thank you.
Thank you for contacting us, have a nice day.