Hello.
Hello. What service that you are seeking from our agency?
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
Sure, I am gleeful to help you.
Thanks.
Please wait a moment to check your previous reservation.
Ok.
Can I know your name to check?
Sure, my name is Raymond Lewis.
Ok, please be on hold.
Sure.
We regret that, there is no previous reservation available with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for approaching us, have a great day.