Hello.
Hello.
I am Paul Hill. I am planning to cancel my recent  reservation, due to health issue.
Yes Hill, please explain in brief for which service you approached us.
Can you help me out?
Yes, please allow me a  minute.
Sure, take your time.
Hill, in our portal we haven't found any reservation with your credentials.
That's fine.
Sorry for the inconvenience.
Thank you.
Thank you for approaching us.