Hi.
Hello. How may I assist you today?
 I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
Sure, may I know your name?
Emma Young.
Please wait a moment.
Ok.
Sorry, there are no active reservations on your given name to change.
No issue, Thank you for the information.
Thank you for reaching us.