Hi.
Hello. In which way I can help you right now?
I'm Karen Garcia.
Glad to meet you Garcia.
I want to change my current reservation due to smoke fog.
Sure, I am happy to help you with that.
Ok.
Please be hold on for a moment. Thank you for waiting. Ok Garcia, your reservation has found. Can you please provide me your travel dates?
Yes, trip date is 03/20 to 03/22.
Please provide me airport codes of your changed locations.
Sure, airport codes are ORD to EWR.
Ok, please be hold on for a moment, I will inform you very soon. Ok Karen, I have found a flight-1008 with connections 2. Shall I proceed with booking?
I want 1 connection, so please do not book. Thank you for your information.
Ok Karen, your ticket has not confirmed. Thank you for reaching us. Have a good day.