Hello.
Hello, how can I help you today?
I want to cancel my reservation, because my friends already done my reservation with some other airlines. So could you please help me out?
Sure, I am glad to help you. May I know your name please?
Sure, I am Steven Davis.
Thanks for your name, please wait.
Sure.
Thank you for waiting, no reservation was found on your name to cancel.
Ok, Thank you.
Thank you for choosing us.