Hello.
Hello, good morning! How can I assist you?
Can you help me to change my reservation?
Sure, I'm happy to help you with that. Can I know your good name please?
I am Michael Walker.
Ok, please wait while I'll check your reservation status.
Sure.
Michael Walker, there is no active reservation found under your name to do modifications in that.
No problem, thank you for checking.
Thank you for choosing us, have a great day.