Hi.
Hello. How may I aid you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I will help you with that, please hold on for a moment to check your reservation status.
Ok.
May I know your name please?
Sure, my name is Ryan Jones.
Ryan, I did not find any reservation with your name in my database.
That's ok, thank you.
It's my pleasure.