Hi.
Hello, how may I help you?
I want to cancel my reservation due to some personal issues, can you please help me with this?
Ok, may I know your name to check with reservation status?
I am Robert Parker.
Ok, please allow me to check with your previous booking.
Sure.
Sorry to say, there are no flight reservations available by your name.
It's ok, thank you.
Thank you for choosing us.