Hello.
Hello, how can I help you today?
Due to bad weather conditions at Seattle, I would like to cancel my recent reservation. Please help me out.
Sure, I am here to help you with that, can I know your good name to proceed further?
My name is Timothy Lopez.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thank you for your information.
Thank you for opting us.