Hi.
Hello. How can I help you now?
I need to cancel my recent reservation due to an emergency, can you please help me out?
Sure, I am happy to help you.
Thank you.
For checking your reservation status, we need to know your name. So, please forward me your name.
Sure, my name is Sharon White here.
Ok, please wait for a while.
Sure, I will wait.
Sorry to say that, there is no reservation found on your name in our records.
Ok, not an issue. Thank you for your information.
Thank you for choosing us, have a good day.