Hello.
Hello, how may I serve you for the day?
I have to change my reservation due to my planned event got postponed. So  please help me with that.
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, myself Justin Lewis.
Sorry, we could not find any reservation against your name.
Oh! It may not be booked properly. Anyway, thank you for your time.
Thank you for choosing us.