Hello, I'm Jessica Lopez.
Hello Jessica, how may I help you today?
Due to the sudden death of my friend's father, I would like to cancel my recent reservation.
That's really sad to hear, just wait for a while, I will check in our database.
Ok sure, take your time.
I am sorry, there is no reservation found with your name in our records. May be, previously it had cancelled by someone.
May be, my friend has canceled that ticket. Anyways, thanks for the help.
Our pleasure to help you.