Hi.
Hello, how can I guide you for today?
Can you please help me to change my existing reservation?
I will help you with that.
Thank you for your response.
May I know your name?
I am Melissa Edwards.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
It's ok, thank you.
Thank you for contacting us, have a nice day.