Hi.
Hello, how can I assist you now?
I am Michael Perez. I want to cancel my reservation, please help me.
Sure, I am happy to help you with that.
Thank you.
Please wait a moment to check your reservation status.
Sure.
Sorry Michael Perez, no reservation has found under your name to cancel.
Not an issue. Anyway, thank you for checking.
Thank you for choosing us, have a good day.