Hello,.
Hello, how may I assist you for today?
I want to cancel my recent reservation, due to postponed of my tournament. Can you help me with it ?
Sure, can you please provide your name to check the details of your reservation?
Sure, my name is Kathleen Adams.
Sorry Kathleen, in my database I didn't found any reservation regarding your name.
Ok, no issues.
Thank you for contacting us, have a good day.