Hello.
Hello, how may I serve you at this moment?
I would like to change my reservation which is under my name. Can you please help me with that?
Sure, we are here to help you. May I know your name please?
My name is Susan Smith.
Ok, please be on hold for some time.
Sure, take your time.
Sorry we could not find any reservation on your name.
Ok, no issues. Thank you for checking.
Thank you for choosing us.