Hello.
Hello, welcome to flight booking agency. How can I assist you today?
I will be making few changes in my previous reservation, can you help me with it?
Sure, may I know your name to check for the previous reservation in our data base?
My name is Rachel Smith.
Ok, please allow me a moment to check for the previous reservation.
Sure, take your time to check and let me know the status.
I appreciate your patience. Rachel, there is no reservation found under your name.
Oh! that's sad. Anyways, thank you for checking.
You are welcome. Thank you for contacting us.
Thank you for assisting me.
Have a nice day.