Hi.
Hello, how may I assist you?
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Ok, may I know your name to proceed with checking your previous reservation?
Ok, my name is Stephen Allen.
Ok, please be on hold for a moment till I check with your name.
Ok, carry on.
Sorry to tell you but there is no flight reservation found.
That's fine, not an issue. Thank you for your service.
Thank you for choosing us.