Hello.
Hello, how may I help you?
My name is Samuel Walker. Actually, I booked a ticket to NYC to attend a concert but due to bad weather, I want to cancel my trip. Could you help me out?
Sure. Please give me a moment to check our database.
Ok.
Sorry Samuel, there is no reservation found as per our database.
That's ok. Thank you for your time.
Thank you for choosing us, have a good day.