Hello.
Hello. What type of help do you need from our agency?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, I will definitely help you in cancelling the ticket. Can I know your full name please?
Thank you for accepting my request. I am Paul White.
Ok, please give me a couple of seconds to check your ticket status.
Sure, take your own time.
I am really sorry for the inconvenience, there is no reservation found under your name to cancel your ticket.
That's fine, no problem. Thank you for your information.
My pleasure to inform you. Thank you for approaching us.