Hello, I am Michelle Phillips.
Hello, How can I assist you today?
Due to sudden changes my exams got cancelled. I want to change my existing reservation. Can you please help me with it?
Ok. I will help you. Please hold on for a moment, I will check the reservation with your name.
Thank you. OK.
We do not found that, there reservation with your name.
Not a problem, thank you.
Thank you for opting us.