Hi.
Hello. How may I assist you?
Can you help me in changing my reservation, as my interview is postponed?
Sure, I am here to assist you with that. Can you please tell me your full name to check the ticket status?
I am Nicole Phillips.
Ok, please be on hold for a minute.
Sure.
I am really sorry to inform you, there is no active reservation found with your name to change.
No issue, thank you.
You are most welcome. Thank you for choosing our travel agency.