Hello.
Hello. How may I assist you at this moment?
I want to travel to Boston but the plan got suddenly cancelled, so I need to  cancel my ticket. Can you please help me?
Sure, I am glad to help you. Can you please provide your name to check your previous reservation?
My name is Edward Thomas.
Ok, please be on hold.
Ok, take your time.
We regret that, there is no reservation found with your name in our records.
It's ok, thank you for the information.
Thank you for approaching us, have a great day.