Hello.
Hello, how may I help you?
I need to modify my reservation as my exams got postponed to some other day. Can you help me with that?
Sure, please wait for a while.
Sure, I will wait for your response.
Ok, can I know your name?
Yes, I am Linda Allen.
Linda, there is no active reservation found with your name in our records.
Oh! It might not be booked properly at the time of booking. Anyways thank you for the information.
Most welcome.