Hello. I am Robert Gonzalez.
Hello, how can I help you today?
Owing to an emergency, I want to cancel my recent reservation.
Sure, I will help you with that.
Thank you.
Please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you.
Thank you for choosing us.