Hello. I am Edward Scott.
Hello, how can I amend you?
I just want to change my existing reservation, due to sudden demise of my grand mother. Could you please help me?
Sure, I am here to help you. Please wait for a while, I will check your reservation.
Sure.
Thank you for waiting, there is no reservation found on your name.
No problem, thank you for the information.
Thank you for approaching us.