Hello.
Hello, how may I aid you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, may I know your name please?
Kevin Wright here.
Please wait for a moment.
Ok.
There is a reservation found as per your name, shall I cancel it?
Go ahead.
Your reservation has been cancelled.Amount will be credited to your bank account within four working days.
Thank you so much.
You are welcome.Thank you for reaching us with a query.