Hi.
Hello, how can I aid you?
I want to amend an existing reservation due to health issue, can you please help me?
Sure, can you please let me know your name to proceed further?
Sure, my name is Sharon Jones here.
Please wait a moment while I check with the status.
Sure, I will wait for your response.
Thank you for waiting. Sorry, there is no active reservation found under your name to change.
Ok, not an issue.Thank you for your information.
Thank you for reaching us.