Hello.
Hello. How can I help you today?
Due to sudden work, I want to change my reservation. Can you please help me with it?
Sure, I will help you with that reservation change.
Thank you.
Can I know your name please to proceed for further?
Sarah Rodriguez here.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. Sorry to say that, there is no active reservation found on your name in our database to change it.
Ok, not an issue. Thank you.
Most welcome, thank you for contacting us. Have a nice day.