Hi.
Hello, how may I serve you now?
 I want to cancel my ticket, As my friend had already made an reservation with another airlines. Can you help me with cancellation?
Sure, I will help you with cancellation.
Thanks for your response.
May I know your good name?
Timothy Clark, is my name.
Please wait for a moment, while I check for the reservation.
Sure, make it in your possible time.
Thank you for waiting, sorry there is no reservation found on your name.
That's ok, thanks for your help.
Thank you for reaching us.