Hello.
Hello, how may I assist you to make you happy?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, we will help you with that. Could you please specify your name?
I am Laura King.
Ok, please hold on for a couple of minutes.
Sure.
Thanks for being on hold, no reservation was found based on your name.
That's ok, no issues.
Thank you for contacting us.