Hello.
Hello, how may I aid you?
I made a reservation earlier this week to attend a meeting, due to some issues it got postponed. Can you please change my reservation?
Sure, may I know your name?
My name is Susan Campbell.
Please give me a moment to check your ticket status.
Sure.
Sorry Susan Campbell, no reservation is available by your name.
Ok, no issue. Thank you.
Thank you for choosing us.