Hello.
Hello, How can I amend you today?
Can you please assist me in cancelling my reservation, as the  basket ball match that I have to participate got postponed due to heavy rains?
Sure, we are here to help you.
Thank you.
Kindly, share your name to proceed for cancellation.
My name is Jonathan Moore.
Thanks for waiting. There is no reservation found on your name Jonathan Moore to proceed for cancellation.
It's ok. Thank you.
Thank you for reaching us, have a nice day.