Hello.
Hello, how can I help you today?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, I am glad to help you. May I know your name please?
Thank you and my name is Karen Adams.
Ok, please wait for a minute.
Sure.
Sorry to say that, no reservation was found on your name to change.
It's ok, thank you for your help.
Thank you for choosing us.