Hi.
Hello, how may I help you.
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, please wait for a moment to check your details. Meanwhile, may I know your name?
Sure, my name is Sharon Thomas.
Sorry to say, no reservation found on your name.
That's ok, thank you.
Thank you for reaching us, have a nice day.