Hello.
Hello, how may I assist you?
I am Susan Baker. Can you please help me with flight ticket booking from PHL to OAK?
Sure, may I know your planned travel dates please?
Sure, I need to travel on dates of 03/23 and 03/25.
There is a flight available on your requested dates from Delta airlines with 1 connecting flight.Shall I confirm your booking?
I need direct flight so please check with connection 0.
Sorry, there is no direct flight available on your requested dates.
Oh! It is sad  to hear. Anyway, thank you for your time.
You are welcome.