Hello, I am Ashley Martinez.
Hello, how may I oblige you today?
Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?
Sure, we are gleeful to help you for cancellation. Please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thanks for your service.
Thank you for opting us. Have a great day!.