Hello.
Hello, how can I support you today?
My friend make a reservation for Orlando to spend holiday with me, now he is ill and our planed cancelled. Can you please aid me with cancellation?
Surely, I will help you out. Can I have your name please?
Sure, my name is Sandra Wright.
Thanks for your name, please wait.
Sure.
Thanks for your time, no reservation was found on your name to cancel.
That's Ok, thanks for your help.
Thank you for availing us.