Hello.
Hello. How may I assist you today?
I am Kathleen Turner.
Yes Kathleen.
Can you please change my existing reservation please?
Sure, I will help you in changing, please hold on for a moment to check your reservation status.
Ok, I will wait.
Turner, there is no any active reservation with your name in my database.
That's not a problem, anyway's thank you for the information.
Thank you for reaching us.