Hello.
Hello, how may I assist you?
I want to change my existing reservation due to postpone of my event.
Sure, I am willing to help you for this. May I know your name please?
I am Daniel Smith.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found under your name to change.
No worries, thank you for the information.
Thank you very much for contacting our agency.