Hello.
How may I assist you today?
I want to change my reservation, can you help me with that?
Sure, may I know your name for the changing process?
My name is Benjamin Scott.
Thank you, please wait for a moment.
Sure.
Change found, can you please confirm your planned travel dates?
I will travel on Sept 09 and return on Sept 11.
May I know your nearest airport codes please?
My source point is JFK and my destination is PHX.
Do you have any another specifications on your journey?
I prefer a connecting flight.
Southwest  Airlines providing a flight with the price 100 with single connection. Can I proceed for the booking?
Please proceed with booking.
Your flight ticket reservation done with the flight number 1003.
Thank you for helping me.
Welcome, thank you for reaching us.