Hello,.
Hello, how may I help you?
I want to cancel my recent reservation due to heavy rain, so can you please help me in cancellation?
Sure, I will help you.
Thank you.
May I know your good name please?
My name is Edward Turner.
Please wait for a while.
Sure.
Sorry, there is no reservation found on your given name.
No problem, thank you for the information.
Thanks for choosing us.