Hello.
Hello, how can I assist you?
I am planning to cancel my recent reservation, due to health issue. Can you please help out?
Sure, I am here to help you. May I know your name please?
My name is Justin Thompson.
Ok,  please stand by.
Sure.
Thank you for your time, sorry no reservation found on your name.
That's fine, thank you for service.
Thank you for reaching us, have a nice day.