Hi.
Hello, how can I guide you for today?
Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?
Sure, I will help you with that. May I know your name?
My name is Katherine Taylor.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
No problem, thank you for the information.
Thank you for contacting us, have a nice day.