Hello.
Hello. How may I help you?
Previously I reserved a plane ticket with high fare but I want to cancel that ticket as there is a special plane with low fare.
Ok, may I know on which name the ticket was booked?
The plane ticket is booked with the name of Rebecca Wright.
Ok Rebecca, please hold on for a moment.
Ok.
Sorry, I could not find any ticket booked with your name.
No problem, thank you for your service.
Thank you, have a good day.