Hello, I am Eric Lee.
Hello, how can I support you?
Due to sudden demise of my grate grandfather I want to cancel my reservation, so can you help me out with this?
Sure, I am happy to help you. Please wait for a while.
Ok.
Thank you for your patience, we are sorry to say that there was no reservation found on your name.
It was not a problem at all, thank you.
Thank you for availing us.