Hi.
Hello.
I am Katherine Thomas.
Thomas, what kind of service you are looking from us?
I heard that your agency provide very good service to their customers. I want your help in cancelling my reservation as my meeting at Atlanta got cancelled. Can you please help me?
Yes, as an agent we provide very good service to our customers. I will help you in cancelling your reservation, please wait for a moment, I will check your reservation status and get back to you.
Sure, I will wait for your reply.
Sorry Thomas, I did not find any reservation under your name in our database.
That's fine. Anyway, thank you for checking.
You are welcome and thank you for choosing us.