Hi.
Hello, How can I help you?
Owing to an emergency, I want to cancel my recent reservation. Can you please help me with that?
Sure, I am here to help you.
Thank you.
May I know your name?
I am Scott Perez.
Please wait a minute.
Ok.
Thanks for waiting. There is no active reservation on your name.
Ok, no problem. Thank you for your quick response.
Thank you.