Hi.
Hello. How may I help you today?
I need to cancel my reservation as I am not feeling well due to ill health. Can you help me with that?
Ok, I am here to help you with that.
Thank you for considering my request.
Could you send me your name?
Sure, my name is Patrick Lee.
Ok, wait for a minute so that I will check the reservation status.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
Not a problem, anyways thank you for checking.
Thank you for approaching us.