Hello.
Hello, how may I assist you?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, I am here to help you for this. May I know your name please?
Carol Jackson here.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
No problem, Thanks for the information.
Thank you very much for approaching our agency.