Hi. I am Emily Thomas.
Hello, how can I service you for the day?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I will help you with that. Please wait a while.
Ok.
Sorry, we did not found any reservation with your name.
That's ok, thank you for your information.
Thank you for reaching us.