Hello.
Hello, how can I assist you today?
I want to cancel my reservation due to heavy rains at my destination place, will you help me to cancel?
Sure, I am here to help you.
Thank you.
May I know your name to proceed further?
Sure, I am Barbara Martin.
Ok, please give me a minute, I will check the status on your name and revert to you.
Sure.
Thank you for your time, we did not find any reservation on your name.
No problem, thanks for your prompt response.
Thank you for approaching us.