TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. How may I assist you today? 
 customer: Can you please book my flight ticket from EWR to MSP? 
 agent: Sure, I will help you. On which dates do you want to travel? 
 customer: My trip dates are 04/13 and 04/15. 
 agent: Could you please provide your name to book your flight ticket? 
 customer: Myself Dennis Brown. 
 agent: Ok, please hold on a moment to check the flights availability. 
 customer: Ok. 
 agent: Based on your information, flight number 1018 from Frontier airlines with 1 connection with the fare of 300 is available for you. Shall I proceed with this? 
 customer: Can you please search a flight ticket with price 200 or otherwise don't confirm this ticket. 
 agent: Sorry to inform you that, there are no flights available with in that budget. 
 customer: Ok, fine thank you for searching a flight ticket for me. 
 agent: Thank you for approaching us, have a great day.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello. How can I help you? 
 customer: My name is Ronald Martin. I need to book a flight ticket from ORD to DCA. Please help me in booking a flight ticket. 
 agent: Sure, I will help you with it. 
 customer: Thank you. 
 agent: May I know when are you willing to travel? 
 customer: My journey dates are from 12/06 to 12/08. 
 agent: Do you prefer a halt between your journey? 
 customer: Yes, I prefer a halt. 
 agent: Please let me know if you have any other preferences? 
 customer: No, I do not have any other preference. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: I am sorry to inform you that there is no flight available on given dates from you. 
 customer: No problem, thanks for your information. 
 agent: Thank you for reaching us, we hope to serve you better next time.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: I'm Joshua Smith. 
 agent: How can I help you Joshua Smith? 
 customer: Due to heavy tornadoes in my location, I'm unable to catch the flight. Please cancel my recent booking. 
 agent: Sure, wait a moment please. Let me check the database and get back to you. 
 customer: Sure. 
 agent: There is no active reservation found with your name in our database to cancel it. 
 customer: That's ok, thank you for your information. 
 agent: Thank you for utilising our service.

SOLUTION:
no_reservation