Hello, I am Virginia Brown.
Hello, how can I support you today?
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
Sure, I can your recent reservation right now. Please wait for a while, I will check the reservation list and revert to you.
Ok.
Thanks for being waiting. Sorry to inform you that there is no reservation found on your name.
Ok, no issues. Thanks for your information.
Thanks for choosing us, have a great day.