instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. 
 agent: Hello, how may I be at your service today? 
 customer:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
 agent: May I know your name please to check the status of your reservation? 
 customer: Jessica Davis here. 
 agent: Thank you. Please stay online for a while, I will check your reservation status and let you know. 
 customer: Sure. 
 agent: Sorry, there is no reservation matching with your name in our portal. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us.
answer:
cancel


question:
customer: Hello. 
 agent: Hello. 
 customer: I am David Parker. 
 agent: How can I assist you for the day? 
 customer: I am planning to visit New York, can you please book me the ticket from OAK to JFK? 
 agent:  Sure, I am here to help you with that flight ticket booking. May I know your  preferable travel dates, please? 
 customer: My preferable journey dates are from 11/10 to 11/12. 
 agent: Sorry to tell you that, there are no flights available as per your given travel dates. 
 customer: Ok, not an issue. I will find any alternate for this trip. Thank you for providing information. 
 agent: You are welcome, thank you for approaching us.
answer:
no_flight


question:
customer: Hi. 
 agent: Hello. How can I assist you? 
 customer: I'm Rachel Martin here, I want to travel from NY-JFK to MA-BOS to meet my family members at Boston. 
 agent: Please provide your journey dates. 
 customer: Sure, my dates of journey is from 09/03 to 09/05. Do you have ticket for me? 
 agent: Let me check, please wait for a moment. 
 customer: Sure. 
 agent: Flight number 1003 of UA airlines is available for you. 
 customer: May I know the price and connections limit of this flight please? 
 agent: Ticket price is 100 with 1 connection. 
 customer: Ok, please book it for me. 
 agent: Your ticket is booked. 
 customer: Thank you for your help. 
 agent: Thank you for approaching us.
answer:
book