Hello. I am Donald Gonzalez.
Hello, how may I help you today?
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
Sure, I am blissful to help you.
Thank you.
Please be on hold.
Sure.
There is no reservation found on your name in our database to cancel it.
That's fine, thank you for your service.
Thank you for choosing us.