Hello.
Hello, how may I assist you?
Actually my Hockey competition is postponed, so that I want to cancel my recent reservation. Can you help me?
Sure, I am here to help you for this. May I know your name please?
Thank you, I am George  Lopez.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
Ok, not an problem. Thank you for your help.
Thank you very much for contacting our agency.