Hi.
Hello. How can I help you today?
I am Rebecca Moore. I made my reservation in advance, but now found out I don't have any leaves so want to cancel my reservation.Please help me to cancel it.
Sure, I am here to help you with that cancel reservation.
Thank you.
Please hold for a while, let me check your previous reservation status.
Ok.
Thank you for waiting, but I am sorry to say that, there is no  active reservation found with your name in our database to cancel it.
That's Fine. Thank you for the information.
You are welcome, thank you for contacting us.