Hello.
Hello, how may I assist you?
Rachel Rodriguez, I have booked a refundable flight ticket previously. I am willing to do some alterations in my ticket due to some virus is spreading in the place where I planned to visit. Can you aid me in do some alterations in my ticket?
Sure, hold on for a moment. Let me check.
Ok.
Sorry Rachel, there are no flights reserved on your name.
Ok, no issues, thank you for your help.
Thank you for choosing us. Have a good day.