Hello.
Hello. How can I assist you?
Due to heavy rainfall in New York, I am not able to travel at this time.Can you help me to change an existing reservation?
Sure, please give me a minute.
Sure.
Can I know your name for checking the details?
Please check with name Stephanie Carter.
Sorry Carter, there is no reservation available on your name.
No problem.Thank you for checking.
You are welcome.