Hello.
Hello. How can I assist you?
I reserved a ticket to Fort Worth for this weekend, but I want to change my reservation because my exam is postponed. Can you help me?
Sure, I will help you to change your reservation.
Thank you.
Give me a moment.
Ok.
May I know your name to check your previous reservation.
I reserved the ticket on the name Sharon Hill.
Ok. Sorry, there is no reservation found on your name to change your previous reservation.
That's ok, thank you for your information.
Welcome. Have a nice day.