Hi.
Hello, how may I serve you?
I am unable to travel to airport to board my flight due to severe accident in my way to airport. Can you help me with cancellation?
Sure, may I know your name?
Sure, you can search my reservation on the name of Andrew Green.
Can you please wait a minute?
Sure.
Sorry, there was no reservation found on your name.
Ok, not an issue. Thanks for your assistance.
Thank you for availing us.