Hi.
Hello. How can I assist you now?
Can you please change my reservation?
Sure, I am happy to help you with that.
Ok.
Please let me know your good name to check your reservation status.
I am Melissa Green.
Ok, please wait a moment.
Sure.
Sorry Melissa Green, no reservation has found under your name to change.
Ok, not a problem. Thank you for your information.
Thank you for choosing us, have a good day.