Hello, I am Nancy Young.
Hello, how may I help you?
As my manager did not approve my leave, I would like to cancel my recent reservation.
Surely, I will help you. Can I have a moment please?
Sure, take your time.
Yes, there is a resevation under your name. Shall I cancel it?
Ok, please proceed to cancel.
Your ticket is cancelled successfully.
Thank you.
Welcome. Thank you for reaching us, have a nice day.