Hello.
Hello, what kind of service you are expecting from our agent agency?
I had a important business meeting in my company, so I am unable to catch the flight on my planned date, so I decided to cancel my recent reservation.
Ok.
Can you please check for the existing reservation?
Can I know you good name? Sure.
The reservation is done under the name Charles Miller.
OK, Charles please wait. There is no reservation with your name. Thank you to visit us.