Hello.
Hello, how may I help you?
My name is Katherine Collins.
Good evening Collins.
Actually, I booked a ticket to NYC for a concert but due to bad weather, I want to cancel my trip.
Ok Collins, please wait a minute.
Sure, take your time.
Collins, there is no reservation found in our records.
That's ok. Thank you for your time.
Thank you for choosing us, have a good day.