Hi.
Hello. How can I help you for the day?
I would like to cancel my reservation due to heavy rainfall at my destination, can you please help me with that?
Sure, I  will help you with that reservation cancel. May I know your name please?
Thank you. I am Anna Scott.
Please wait for a moment.
Sure.
Thank you for waiting. There is no active reservation found with your name in our database to cancel it.
That's ok, thank you for checking.
Thank you for reaching us.