Hello,.
Hello, how can I best serve you?
As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you help me with that?
Sure, I can help you. To check the reservation list I need to know your name.
Thank you. Please check with the name of Donna Scott.
Please wait for a moment. I will get back to you.
Sure.
Thanks for your patience. There was no reservation found with your name.
OK, no issues.
Thank you for approaching us.