hi.
Hello.
I'm Donald Hill.
How can I assist you Hill?
Due to severe health issues, I want to quit my trip. Can you please help me in cancelling my ticket?
Ok, let me check with your existing reservation.
Sure.
Donald Hill, no reservation was found by your name.
That's ok, may be my friend has cancelled it already. Thank you anyways.
Sorry for the inconvenience.
That's ok.
Have a nice day.