Hello.
Hello, how may I guide you today?
Owing to an emergency I want to cancel my reservation can you help me?
Sure, I will help you on that. Could you please provide your name to check your previous reservation status?
I am Amy Anderson.
Ok Amy, please hold on.
Ok.
Thank you for waiting. Sorry Amy, there is no reservation found under your name in our records.
Thank you for checking.
Thank you for reaching us, have a great day.