Hi.
Hello. How can I assist you at this moment?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am gleeful to help you with that. May I know your name for checking your previous reservation status?
I am John Garcia.
Please wait for a moment.
Sure.
Thank you for waiting. There is no reservation found on your name in our records to cancel.
No problem, thanks for checking.
Thank you for reaching us, have a great day.