Hello.
Hello, how may I be of your service?
My name is Jennifer Williams. Owing to emergency I have to cancel my recent reservation. Can you help me with that?
Sure, please wait a moment I will check and get back to you.
Ok.
Thanks for waiting. There is a booking with your name, can I proceed for the cancellation?
Sure.
Your ticket has been cancelled.
Thank you for your service.
Thanks for choosing us, have a nice day.