Hi.
Hello, how can I guide you?
 I have to cancel my flight ticket that I unable to travel to meet my sister that she came to meet me, can you help me in that one?
Sure, may I know your for checking?
Sure, my name is Edward Hernandez.
Give me a minute.
Ok, I will wait.
Sorry, there is no reservation found under your name.
That's fine.
Thank you for reaching us.