Hello.
Hello, how may I assist you now?
My name is Kathleen Johnson and I would  like to cancel may reservation.
Sure, I will help you with that. Please wait for a moment, while I check for your reservation.
Sure.
Thank you for waiting, I found your reservation in our system data. Shall I cancel your reservation?
Please do the needful.
Your reservation as been cancelled.
Thank you for the help.
Thank you for visiting us, we hope see you again.