Hello.
Hello. How best can I aid you today?
I would like to change my existing reservation due to postpone of my event.
Sure, I am happy to help you with that. For checking your reservation status, we need to know your name. So, please forward me your name.
Sure, Gary Smith here.
Ok, please wait for a moment.
Sure, I will wait for your response.
We regret to say that, there is no reservation found on your name in our records.
No problem, thank you for the information.
Thank you for choosing us, have a great day ahead.