Hello.
Hello, how may I assist you today?
I want to change my existing reservation due to sudden postpone of my exam dates.
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I am Barbara Smith.
Ok, please wait a moment.
Sure.
Thank you for your time, unfortunately no reservation found on your name.
Ok, no problem. Thank you for your information.
Thank you for reaching us.