Hello,.
Hello, how can I be of your service?
I want to cancel my recent reservation due to heavy snow fall from couple of days. Could you please help me with cancellation?
Sure, may I know your good name to proceed further?
I am Catherine Walker.
Please wait a while. I will check and get back to you.
Sure, I will await for your response.
Thanks for your time. Unfortunately there is no reservation found by your name.
No worries, thank you for the information.
Thank you for being with us.