Hello.
Hello, how may I assist you?
I will be cancelling my previous reservation, as my daughter's exams were postponed, can you help me with cancelling?
Sure, may I know your name please?
My name in the previous booking was George Moore.
Ok Moore, hold on for a moment please.
Sure, take your time to check.
Sorry Moore, there are no flights reserved on your name.
That's fine, thanks for assisting me.
Thank you for reaching us.
You are welcome.
Have a good day.