Hello, I am Sarah Davis.
Hello, how may I assist you?
I am in the dilemma whether go to the trip or not, can you help to change my ticket?
Sure, hold on for a moment.
Thank you.
Let me check in our previous data base.
Take your time.
Sorry Sarah, there are no flights reserved on your name.
No issues. I think it may have been cancelled before.
May be, thank you for choosing us.
Welcome, thank you for checking.
Welcome.