Hello,.
Hello. How could I oblige you today?
I have planned a trip with my friends, but one of my friend met with an accident, so we have to cancel our reservation. Can you help me to cancel my reservation?
Sure, I am here to aid you in cancellation.
 Thank you for your consideration.
On which name your ticket has been reserved previously?
My ticket has been reserved with the name of Ronald Garcia.
One moment please, let me check your reservation in our list and get back to you.
Sure, I will wait for your response.
Thanks for being patience.
My pleasure.
We are sorry to inform you that, we did not find any reservation on your given name in our database.
Ok, may be booking not done properly. Thanks for your excellent customer service.
Thank you for connecting with us.