Hello.
Hello, how may I help you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, may I know your name?
Thank you for your response, my name is Emma Thomas.
Ok, please wait for a minute.
Ok.
Sorry, there is no reservation found on your name to cancel.
Oh! It's ok, no problem. Thank you for your information.
Thank you for reaching us.