Hi. Katherine Adams here.
Hello, how can I help you?
Please book a ticket from CLT to PHX, to meet my brother on his birthday.
Sure, I will help you, could you please help me with your travelling dates?
Thank you, I would like to take a flight on 02/29 and returning on 03/02.
Please wait for a while.
Sure, get back with good airline service.
There is a UA 1018 airline with fare of 200 which matches your travelling dates. Shall I proceed with booking?
Ok, please proceed with booking.
Your booking has been confirmed on name of  Katherine Adams .
Thanks for your quick response and great service.
Thank you for contacting us.