Hi.
Hello. How may I guide you now?
I am Kimberly Gonzalez. My exams got postponed, can you please help me in changing the reservation?
Ok, please allow me to check for a moment.
Ok.
Kimberly Gonzalez, sorry to say. There is no reservation by your name.
Ok, no problem.
Thank you for approaching our services.
Thank you for your quick response.
Have a nice day.