Hello.
Hello, how can I guide you for today?
I need to cancel my reservation because my examination is cancelled. Can you assist me?
Sure, may I know your name?
I am William Anderson.
Please give me a minute, I will find your existing reservation.
Ok, take your time.
Sorry, there is no reservation found under your name.
It's ok, thank you for checking.
Thank you for contacting us, have a nice day.