Hello.
Hello, how can I assist you now?
I would like to change my reservation as I am leaving for delegates meet, can you please help me out?
Sure, can I have your good name please to check your reservation status?
Anna Williams here.
Ok, please wait a moment.
Sure.
Your reservation has found so please let me know the airport codes of your locations.
I am travelling from MSP to SFO.
Ok, please let me know your travelling dates.
I am travelling on these dates July 8th and 10th.
Do you have any specifications?
I need single connected flight.
Southwest airlines running a flight in your route with connection 1 and the ticket fare is 100. Shall I proceed with booking?
Ok, you can proceed.
Ok, your ticket booking has done and the flight number is 1012.
Thank you for your services.
Thank you for choosing us, have  a great journey.