Hi.
Hello. How may I assist you?
I want to cancel my recent reservation due to my health problem, so can you please help me with this?
Sure, can I have your name to check in the reservation list?
Sure, Steven Collins is my name.
Please be on hold.
Sure.
Thank you for your time, we did not find any active reservation in your name to cancel.
Not an issue, thank you for your information.
Thank you for reaching us.