Hello.
Hello, how may I help you?
Actually my Seminar is postponed so that I want to change an existing reservation, can you help me?
Sure, I am here to help you out. can I know the name used for doing your reservation?
Yes, I am Dennis Johnson.
Ok, hold on for a moment Dennis.
Ok.
Sorry to say this Dennis, we could not find a reservation under your registered name.
Oh! that's fine. Ok, thank you for your help.
Thank you for choosing us. Have a good day.