Hello. I am Carol Moore.
Hello. How can I aid you Carol Moore?
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
Sure, I will help you in changing your reservation. Please be on hold for a moment.
Ok, take your own time.
Carol Moore, there is no active reservation found under your name in our database.
That's ok. Anyways, thank you for your help.
Thank you for utilising our service.