Hi,.
Hello, how can I help you today?
Owing to an emergency, I want to cancel my recent reservation. Can you please help me?
Sure, can I have your name please?
Sure, myself Anthony Lee.
Ok, we found a reservation on your name.
Ok.
Would you like me to cancel?
Yes, please cancel it.
Ok, your ticket has been cancelled.
Thanks for your helping hand.
Thank you for choosing us.