Hi.
Hello, how can I help you today?
I want to cancel my reservation, help me in that?
Sure, we are here to help you. May I know your name?
I am Eric Evans.
Ok, wait for some time I will check the reservations on your name and get back to you.
Ok.
We found reservation on your name and your ticket has been cancelled.
That's ok, thank you.
Thanks for approaching.