Hi, Jessica Scott here.
Hello, how can I help you?
My sister's children's are not supposed to travel me, so can you help me for cancelling my reservation?
Sure, please allow me a minute.
Ok, I will wait for your response.
Sorry, in our portal I haven't found your previous reservation to cancel further.
It's ok, no problem.
Do you need any other help?
No, thank you for your quick response.
Thank you for connecting with us.