Hi.
Hello, how can I help you?
I would like to change my flight reservation as my sister is unwell, can you please help me?
Sure, I can help you with that. May I know your good name please?
I am Amanda King.
Ok, please wait for a while.
Sure.
Amanda King, there is no active reservation found under your name to do modifications in that.
Oh! Sad to hear that, thank you for checking.
Thank you for choosing us, have a nice day.