Hi.
Hello. How may I aid you at this moment?
I would like to amend an existing reservation due to an health issues, can you please help me?
Sure, I am here to help you with that. Could you please tell me your name to check the ticket status?
Helen Phillips here.
Ok, please give me a minute. I will check your ticket status and get back to you.
Sure, I will wait for your response.
Sorry to inform you that, I have not found any active reservation with your name in our database to change the details.
Ok, not an issue.Thank you for your response.
You are welcome. Thank you for consulting us.