Hello.
Hello, how can I be in your service?
I want to change my existing reservation, due to inconvenience of dates on my journey. Can you please help me with that cancellation?
May I know your previous name on which the ticket is been booked?
Sure, Myself Michelle King.
Ok, thank you for providing the details. Sorry, there is no reservation been found in our records on your name.
That's ok, no problem.
Thank you for connecting our agency.