Hello.
Hello. How can I help you?
My scheduled examination dates has been cancelled, could you please help me with cancelling my recent reservation?
May I know your name please?
I am Stephen Walker.
Ok, please hold on for a moment till I check with your booking status.
Sure.
Sorry to inform you but there is no reservation by the name of Stephen Walker.
That's ok, no issues.
Sorry for the inconvenience by our agency.
That's ok, thank you for the information.
Thank you for consulting us, have a nice day.