Hello.
Hello, how can I aid you today?
I just want to cancel my reservation as I have an Important work at my office. Will you help me in cancellation?
Sure, may I know your name?
Sure, my name is Thomas Young.
Ok, please wait for a couple of minutes.
Sure.
Thanks for waiting, there was no reservation found on your name.
No problem, thanks for your effort.
Thank you for approaching our service.