Hi.
Hello, how may I assist you now?
Can you help me in changing my reservation as my previous agent got some things wrong?
Ok, may I know your name to check with your reservation status?
I am Pamela Martin.
Please be on hold for a moment.
Sure, take your time.
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
That's ok, thank you for your information.
Thank you for approaching our agency.