Hi.
Hello, how can I help you?
I have planned to go for round trip but there is an important meeting in current location. So, can you please cancel my recently reserved ticket?
Ok, please wait for a moment.
Ok, sure.
May I know your name please?
Brian Wright is my name, please check my reservation with that name.
There is no reservation found by your name. Sorry for the inconvenience.
It's ok, no problem. Thank you for checking.
Brian Wright, thank you for reaching us.