Hello.
Hello, how can I aid  you?
The event which I am going to attend has been cancelled, please help me in cancelling my recent reservation.
It's my pleasure to help you. May I know your name to check with the status?
My name is Edward Phillips.
Please wait a moment.
Sure, take your time.
Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.
Ok, no issues. Thank you for your information.
Thank you for reaching us.