Hello.
Hello, Good Evening.
Actually, I have booked my ticket to Boston in the month of June, but now due to an emergency I would like to cancel my reservation.
Sure, can I know your name?
My name is Karen Young.
Please hold on for a moment while I check for any existing reservations with your name.
Ok, take your time.
I am sorry to inform you that there are no reservations with your name.
No problem as I already wanted to cancel my reservation.
Thank you, have a great day.