Hello, Matthew Wright here.
Hello. How may I help you today?
I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
Sure, please wait for a minute.
Ok.
There is no reservation found on this name, do you want to make a new booking from us?
No issues, thank you for informing, may be my friends had cancelled the ticket.
It's my pleasure.