Hello.
Hello, how may I assist you?
I will be cancelling my tickets, which I have booked last week. Can you help me?
Sure, please mention your name for further process?
My name is Anna Phillips.
Anna, please wait for a moment.
Is there any charges for the cancellation, let me know?
Sorry Anna, there is no reservation found on your name to cancel your reservation.
That's fine, thank you for assisting me.
You are welcome.