Hello.
Hello, how may I aid you?
I am Carol Adams. I want to change my existing reservation due to heavy rainfall.
Sure, I am here to help you. Please wait for a while, I will check with the reservation on your name.
Sure.
Thank you for your patience. We are sorry to inform you that we did not find any reservation on your name to change it.
Not an issue. Thank you for your quick response.
Thank you for reaching us.