Hello.
Hello. How can I assist you today?
On my semester exams I am unable to attend the trip which my friend's has planned, so, can you cancel my ticket reservation?
Sure, may I know your name please?
I am Jennifer Green.
Sorry Green, no reservation has been found on your name in our database.
It's ok. Thank you for your help.
Thank you for contacting us, all the best for your exam.