Hi.
Hello, how can I help you today?
Earlier I made a reservation for a connecting flight but I want to change my reservation for a direct flight due to travel time of connecting flight is more.
Sure, we will help you.
Thanks.
May I know on which name the ticket has been reserved?
Sure, please check with the name of Amy Gonzalez.
Ok, please wait for a while.
Sure.
Thank you for your time. Sorry to notify that, we couldn't find any reservation with your name.
Ok, no problem at all. Thanks for the information.
Thank you for choosing us, have a great day.