Hello.
Hello, how may I assist you?
I had an urgent meeting with foreign delegates on my planned journey. Can you help me in changing my existing reservation?
Sure, can I have your name to check your reservation status?
Please check the status with name Kevin Lee.
Kevin, there is no reservation found under your name in our recordings.
Ok, that's fine, anyways thank you for the information.
Most welcome, thank you for reaching us.