Hello.
Hello, how may I help you?
Can you please help me to change the reservation as I am not feeling well?
Sure, I will help you.
Thank you for your concern.
Can I know your name please?
Sure, my name is Donald Harris.
Please wait for a while.
Sure, I will wait for your response.
Sorry Donald, there is no active reservation found with your name.
Not a problem, it might not booked properly at the time of booking. Anyways thank you for the information.
Most welcome.