Hi.
Hello, how may I help you?
I want to cancel my recent reservation due to an emergency, can you please help me?
Sure, may I know your name please?
Sure, my name is Amy Parker here.
Ok, please wait for a while.
Sure, I will wait for your response.
Sorry, there is no active reservation found with your name in our records.
Ok, not an issue.Thank you for your information.
Most welcome.