Hello.
Hello, how may I aid you today?
I need to cancel my reservation due to some issues, can you help me out?
Sure, I am here to help you out. Please provide me your name to check the reservation status on your name.
Myself Donna Martinez.
Please allow me a moment.
Sure, take your own time.
Sorry Donna Martinez, there is no active reservation on your name in our database.
That's ok, not an issue. Thank you for your information.
Thank you for reaching us.