Hello. I am Kimberly Campbell.
Hello. How may I serve you now?
I want to cancel my reservation due to health issue, can you please help me  in cancelling my reservation?
Sure, I will help you. Please, wait a minute.
Sure.
Thanks for your time. We found a reservation on your name. Shall I cancel it?
Please proceed.
Your reservation has been cancelled successfully.
Thank you.
Thank you for opting us.