Hello.
Hello, how can I aid you for the day?
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
Sure, can you please provide your good name?
Thank you for accepting my request, I have reserved it on the name of Timothy Lee.
Please wait a minute, I will check your reservation and get back to you.
Sure, take your time.
Sorry to say that there is no reservation found on your name.
Oh! I think the ticket was not reserved properly while I am booking.
Thank you.