Hi. I am Cynthia Martin.
Hello, what type of help that you need from my side?
 I want to cancel my recent reservation as my political interaction with people got postponed due to heavy rains. Can you help me?
Sure, please wait for a moment to check your previous status.
Ok.
Thank you for waiting, there is no reservation status found on your name to help you in cancellation process.
That's ok, thank you for checking.
It's my pleasure to help you and have a nice day.