Hello.
Hello, how can I aid you?
Can you help me to change the reservation which I had done recently?
Sure, I can help you with that. May I know your good name please?
Ok, please check for the name Richard Johnson.
Please wait while I'll check your reservation status in our database.
Ok, please take your own time.
Richard Johnson, there is no active reservation found under your name to do modifications in that.
That is ok, thank you for assisting me.
Thank you for reaching us, have a nice day.