Hello.
Hello, how may I guide you for today?
Due to some emergency case, I have to change my ticket reservation on the name Nicholas Anderson, can you please help me?
Yes, I am here to help you. Can you help me with your name to check the existing reservation under your name?
Thank you for accepting my request.
I have not find any active reservation under your name to change.
Ok, no problem with that , than you for your help.
Thank you for reaching out here. Hope you have a nice day.