Hello, I am Kenneth Lewis.
Hello, how may I assist you?
I want to do some modifications in my existing reservation. Can you aid me?
Sure, I am here to help you.
Take your time.
Hold on for a moment. Let me check in our records.
Ok.
Sorry Lewis, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.