Hello.
Hello, do you need any help from us?
Actually I made a reservation in earlier week, due to sudden demise of my great grandfather, I want to cancel it. Can you please help me with cancellation?
Definitely, I will help you in this.
Thanks for accepting my request.
To check the reservation list, we need your name, so please provide it.
Sure, My name is Anthony Moore.
Please wait for a while, I will see your reservation on my computer and you will be all set.
Sure, I will wait for your response.
Sorry to inform you Anthony Moore, I have checked the reservation list in our portal but we did not find any reservation on your name to cancel it.
Ok, thanks for your good response.
Thank you for approaching our chat service, we hope to serve you better next time.