Hello.
Hello. How can I assist you at this moment?
Due to bad weather conditions, can you help me to change my existing reservation?
Sure, I will help you with that. Please provide me your name to check.
Sure, my name is Paul Robinson.
Please be hold on for a moment.
Ok.
Sorry Paul, no reservation found under your name.
That's fine, thank you.
My pleasure. Thank you for choosing us, have a great day.