Hello.
Hello, how may I serve you today?
I want to change my existing reservation due to some health issues. Can you please help me with this?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Myself Joshua Martin.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, not an issue. Thank you for the information.
Thank you for availing us.