Hello.
Hello.
My name is Emily Nelson.
How may I help you?
Actually, I booked a ticket to attend a music concert in LAX but due to bad weather the concert is postponed, so I want to postpone my trip.
Ok, so would you like me to change your existing reservation?
Yes, can you help me out?
Sorry, I could not find any reservation done with your name.
Thank you for your time.
Thank you, have a nice day.