Hello, I'm Rachel Carter.
Hello, how may I assist you?
Due to the postponement of exams, I would like to change my existing reservation. Could you please help me out?
Sure Carter, please wait a moment let me check the previous reservation on your name.
Ok.
Sorry Carter, there is no reservation found on your name. Do you have any other queries?
That's ok, thank you.
Welcome Carter. Thank you for reaching us.