Hello.
Hello, how may I support you at present?
I am Benjamin Collins. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, we are glad to help you to change it.
Thank you.
Please wait for a moment.
Ok.
Thanks for waiting, there was no active reservation found on your name.
Ok, thank you for notifying me.
Thank you for opting us.