Hi.
Hello, how can I assist you?
Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, may I know your name to check your ticket from our database.
I am Jacob Robinson.
Please wait for a moment.
Ok.
We regret to inform you that there is no active reservation found on your name to cancel.
Ok, no issues. Thank you.
Thank you for contacting us.