Hello, I am Timothy Garcia.
Hello, how may I help you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with it?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check and get back to you.
Ok.
Sorry, no reservation found on your given name.
No problem, may be I have done with another airline. Thank you for the information.
Thank you for choosing us.