Hi.
Hello. How can I aid you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
sure, I will help you with that. May I know your name please?
Dorothy Robinson here.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. We found a reservation under your name and it has been cancelled successfully.
Thanks for your information.
Thank you for contacting us, have a nice day.