Hello,.
Hello, how may I serve you today?
I have some personal problems that need fixing, so I need to change an existing reservation.
Sure, can you please provide your name for further process?
My name is Sharon Wilson.
Please stand by I will check and revert you.
Ok, I will wait.
Thank you for waiting, sorry to inform we did not find any reservation with your name.
Not a problem, thank you.
Have a nice day.