Hello.
Hello, how may I oblige you today?
I would like to cancel my recent reservation because my health condition was not good, can you help me?
Sure, may I know your good name?
I am Sandra Carter.
Ok, please wait for a minute.
Ok, take your own time.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you for checking.
Thank you for choosing us.