Hello.
Hello, how may I help you?
Can you please assist me with cancelling my previous booking now?
Sure, we are here to help you.
Thank you.
May I know your name please?
Ok, my name is Jeffery Lee.
Sorry to inform you that there is no active reservation on your given name.
Oh! That's sad to know. Anyways, thank you for checking.
Thanks for contacting us.