Hello.
Hello, how can I help you today?
Can you aid me to cancel my reservation due to emergency?
Sure, I am here to help you with that, can I know your good name to proceed further?
Carol Allen here.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Ok.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No issue. Thank you for the help.
Thank you for reaching us.