Hi.
Hello, how can I serve you today?
One of my friends is not feeling well, so we have cancelled our vacation which has been planned earlier. Can you help me to change my reservation?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Sure, Raymond Lewis here.
Please wait for a moment.
Sure.
Sorry to inform you that there is no active reservation found on your given name.
Ok, thanks for the information.
Thanks for contacting us.