Hi.
Hello, how may I help you today?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I will help you with that.
Ok.
Let me know your name to check your reservation?
I am Patricia Carter.
Ok. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's ok, thank you.
Thank you for choosing us.