Hi.
Hello. How may I guide you today?
I want to cancel my reservation which is done recently due to some problems, can you please help me?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
Sure, my name is Raymond Parker.
Please hold on a moment.
Sure, I will wait.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, no problem. Thank you for your service.
Thank you for reaching us, hope you have a great day.