Hello, I am Jack Perez.
Hello, how may I help you today?
Owing to an emergency I want to change my existing reservation, can you please help me with that?
Sure, I am here to help you. Please wait a moment.
Ok.
Thanks for waiting. Sorry there is no reservation found on your name.
Ok, no issues.
Thanks for connecting with us.
Thanks for your information.
Wish you a great day.