Hello.
Hello, how may I assist you today?
I want to cancel my recent reservation due to the ongoing tornado at my destination, can you help me with cancelling my booking.
Sure, may I know your name?
Thank you. I am Angela Collins.
Ok, please wait for a while.
Sure.
Sorry, we did not find any reservation on your name.
No problem,thank you for the information.
Thank you for reaching us.