Hello.
Hello. How may I assist you today?
Please change my existing reservation due to some health issues?
I am sorry to hear that. I will help you. Please help me with your name.
Sure, I am Kevin Lee.
Please allow me a minute.
Sure.
Kevin Lee, I am really sorry to inform you that there is no booking done on your name to make the changes as per your request.
Ok, not an issue.
Thank you for understanding.