Hi.
Hello, how may I support you?
Actually I have planned a trip to enjoy my weekend. But, unfortunately I have met with illness. So, I need to cancel my ticket. Can you help me with cancellation?
Sure, I will help you. Can I have your name please?
Donna Phillips, is my name.
Ok, just a moment.
Sure.
Thanks for your time, no reservation was found based on your good name.
 Ok, not a problem. Thanks for your kind information.
Thank you for selecting us.