Hello.
Hello. How may I serve you?
Owing to an emergency I had to request for this change reservation, can you please help me in that?
Yes. Wait for a moment please. May I know your name please?
Sure, I will wait please check the reservation on name Susan Wright.
Thanks for your time. I have not found your flight reservation to change it.
Ok, that's not a problem. Thanks for your information.
Thank you.