Hello.
Hello. How may I aid you today?
Could you please help me to change my existing reservation due to postpone of my trip?
Sure, I will help you with that.
Thank you.
May I know your name please?
My name is Patrick King.
Please wait for a while.
Sure.
I am sorry to say that there is no reservation found under your name.
Not a problem, thank you for the information.
Thank you for reaching us, have a great day.