Hello.
Hello, how can I serve you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change it?
Sure, I will help to change your reservation.
Thank you.
May I know your good name?
Sure, my name is Anna Phillips.
Please wait for a moment, while I search for your reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
That's Ok, thanks for your assistance.
Thank you for reaching us, we hope see you again.