Hello.
Hello. How may I serve you at this moment?
Can you help me to change my reservation?
Sure, may I know your good name please?
I am Scott Davis.
Ok, please wait for few minutes.
Sure.
We found reservation on your name. Can you please share your new  travelling dates?
My new travel dates are Apr 19 and Apr 21.
Ok, can you please share your airport codes?
My airport codes are SFO and ATL.
Do you need a lay by in between the journey?
Yes, I need a lay by in between my journey.
Do you have any other preferences?
No, thanks for asking.
We found Southwest airlines with fare of 100 and a lay by in between the journey matches your schedule.
Please proceed.
Your ticket has been confirmed with flight number 1003.
Thank you.
Thank you for reaching us.