Hello.
Hello. How can I aid you today?
I want to cancel my recent reservation due to heavy rain fall, can you please help me with this?
Sure, I will help you with that. May I know your name for further process?
My name is Alexander Martinez.
Ok, please hold on a moment.
Sure.
There is no previous reservation available under your name.
No problem, thanks for your information.
Thank you for reaching us.