Hi.
Hello, how may I assist you today?
I need to change my existing reservation due to postpone of my press conference. Can you please change my reservation?
Sure, may I know your name?
My name is Jason Jones.
Ok, please wait.
Sure.
Thanks for waiting. We hardly tried to find your reservation but, no reservation has been found with your name.
That's ok, anyway thank you for checking.
Thank you for reaching us.