Hello.
Hello. How can I aid you?
I want to modify my reservation, can you please help me to change my reservation?
Sure, may I know the name to check for the status?
My name is Margaret Young.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting.
It's okay.
Here, there is no active reservation has been found under your name in our database to amend it.
Ok, not an issue. Thank you for informing me.
Thank you for reaching us.