Hi.
Hello, how may I help you today?
I need to cancel my reservation as my football match got cancelled. Can you help me?
Sure, I will help with cancellation. May I know your good name?
I am Jonathan Johnson.
Please wait for a while.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok fine, thanks for your response.
Thank you for visiting us, we hope see you again.