Hello.
Hello. How can I aid you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I am gleeful to help you with that. May I know your name please?
I am Kimberly Parker.
Please wait for a while, let me check your previous reservation status.
Sure, take your time.
Thank you for waiting. There is no active reservation found on your name in our records to change.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us, have a great day.