Hello.
Hello, how can I best assist you now?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Sure, myself Janet Williams.
Ok, wait for some time I will check the reservation on your name and get back to you.
Sure, I will wait for your response.
We are sorry to say that, there is no active reservation found on your name.
That's ok, no problem. Anyway thank you for checking out.
Thanks for approaching us.