Hello.
Hello, how can I help you today?
As my plan to visit my grand mother's home got postponed. So, can you please help me out in changing my existing reservation?
It's alright and I have to know some basic information like name from your side, can you please share it?
My name is Kevin Phillips.
Ok, I have noted your information in our portal. Now give me a moment to check it.
Ok.
Sorry, I did not find any reservation by your name in our database.
That's ok, thank you for the response.
Thanks for reaching us.