Hello.
Hello, how can I help you today?
Please change my existing reservation due to some health issues?
Sure, I am glad to help you with that. May I know your name?
Sure, I am Margaret Parker.
Please wait a moment.
Sure.
Sorry, I didn't find any reservation on your name in our database.
Ok, not an issue. Thank you for your information.
Thank you for reaching us, have a nice day.