Hello.
Hello. How can I help you?
I want to cancel my recent reservation, due to health issues. Can you please help me?
Sure, I am happy to help you and can I know your name for checking purpose?
My name is Christine Thompson.
Please allow me a moment to check it and I will get back to you.
Sure, I will wait for your response.
Sorry, there is no reservation found for the user name in our back end to cancel your ticket booking.
No problem, thank you for checking.
You are most welcome.