Hello.
Hello, In what way can I assist you now?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
 Sure, may I know your good name?
I am Jonathan Brown.
Ok, please wait for a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thank you for the information.
Thank you for choosing us.