Hi.
Hello, how may I provide assistance to you?
I need to cancel my reservation as my trip got cancelled, can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name to check the reservation?
I am Scott Mitchell.
Please wait, I will check the reservation and get back to you.
Ok.
Sorry, there is no reservation found on your name.
Ok, no problem. Thank you.
Thank you for contacting us.