Hello. I am Richard Turner.
Hello, how may I aid you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you please help me in changing?
Ok, please wait. I will check and revert to you.
Ok.
Sorry, we did not find any active reservation on your name with us.
Ok, no problem.
Thanks for consulting us, have a great day.