Hi.
Hello. What can I do for you now?
Due to the sudden demise of my Granny, I am unable to catch a flight.
Ok.
So I had a request to you to cancel my existing reservation?
Sure, I will cancel your reservation. For this I want to know your name.
Sure, my name is Ronald Rodriguez.
Give a minute, I will get back to you.
Sure.
Thanks for waiting. You have no reservation found with  your name.
Ok, no problem.
Thank you for approaching us.
Thanks for your valuable information.
Have a pleasant day.