Hello, Barbara Johnson here.
Hello, how may I assist you?
Can you please help me out in cancelling my recent reservation? As my visiting location is completely destroyed by floods.
Sure, hold on for a moment. Let me check.
Sure, I'll wait for your response.
Sorry Johnson, there are no flights reserved on your given name.
That's ok, may be my friend has already cancelled it. Thank you anyways.
Welcome, thank you for choosing us. Have a great day.