Hello.
Hello, how may I address you?
I am Charles Lee, I plan to visit my parents home but to urgent meting with my share holder. I want to change my reservation. Can you help me?
Ok, please wait for a while.
Sure.
Thank you for waiting, no reservation found with your name to change the reservation.
Ok, thanks for waiting. Thank you for helping me.
Thanks for contacting us, have a nice day.