Hello.
Hello, how may I help you?
I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Matthew Clark.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for checking.
Thank you for reaching us.