Hello,.
Hello, how may I help you?
I would like to change my existing reservation due to my exams got postponed. Can you please help me with this?
Sure, we are glad to help you. May I know your name, please?
I am Emily Davis.
Sorry to say that there were no reservation found under your name.
Ok, not an issue. Thanks for your quick response.
Thank you for availing with us. Have a beautiful day.