Hello.
Hello. How may I help you?
I need to change my recent reservation due to cancel of my brother's daughter engagement. Can you help me to change my reservation?
Ok, may I know your name please to check your reservation status?
Sure, I am Lisa Williams.
Please hold on a moment.
Sure.
Lisa, no reservation has been found on your name in our database.
Oh! May be booking is not done properly. Thanks for your assistance.
Thank you for approaching us.