Hello. I am Karen Moore.
Hello, how can I aid you?
Due to sudden demise of my grand father, I need to cancel my recent reservation. Will you assist me in cancellation?
Sure, I will assist you.
Thank you.
Please wait a moment, I will check your reservation status and get back to you.
Sure.
Sorry, to say that there is no reservation found on your name.
It's ok, thank you for the information.
Thank you for opting us.