Hi.
Hello, how may I help you?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, may I know your name?
Daniel Robinson here.
Sure, please wait for a moment to check your details.
Ok. OK.
Sorry to say, no reservation found on your name.
That's ok, thank you.
Thank you for reaching us.