Hello.
Hello, how can I aid you today?
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
Sure, I will help you with that reservation cancellation.
Thank you.
Please hold for a moment, let me check your previous reservation status.
Sure, take your time.
May I know your name please?
My name is Matthew King.
Thank you for providing your name. Thank you for waiting, but I am very sorry to say that, there is no active reservation found with your name in our reservation list to cancel it.
Ok, no issues. Thank you for your information.
You are welcome, thank you for reaching our agency.