Hi.
Hello, how can I assist you?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I can help you with that. May I know your good name please?
I am Jeffery Rodriguez.
Ok, please allow me a minute to check your reservation status.
Sure.
Jeffrey Rodriguez, there is no active reservation found under your name to do changes in that.
That's ok, thank you.
Thank you for choosing us, have a nice day.