In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I'm Margaret Lopez. 
 agent: Nice meeting you Lopez. 
 customer: I want to travel from NY-JFK to MI-DTW, can you please help me to book a ticket? 
 agent: Sure, let me know your travelling dates please. 
 customer: Sure, my planning is from 11/29 to 12/01. 
 agent: Sorry Lopez, there is no flight available on your provided dates. 
 customer: No problem. 
 agent: Thank you for approaching us. 
 customer: Most welcome.
no_flight