Hello.
Hello, how may I assist you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I will help you with cancellation.
Thank you.
May I know your good name please?
My name is Kathleen Walker.
Thank you for your name, sorry there is no reservation found on your name in our system data.
Ok, not an issue. Thank you for providing information.
Thank you for visiting us, we hope see you again.