Hello.
Hello, how can I help you?
Can you aid me to change my reservation due to an emergency?
Sure, I am here to help you for this. May I know your name please?
Katherine Scott here.
Just a moment, let me check your reservation status in our database.
Ok.
Sorry for inconvenience, no reservation is found with your criteria.
Not a big deal.
Thank you very much for contacting our agency.
Thank you.
You are welcome.