Hi.
Hello. How may I assist you today?
My friend told me to cancel his reservation because he met with an accident. Can you please help me to cancel his reservation?
Sure, I will help you with that.
Thank you.
Can you please provide your friend's name to check his previous reservation?
His name is Raymond Thompson.
Ok, please be on hold.
Sure.
Yes, I have found his reservation and I have successfully cancelled his reservation.
Thank you very much.
Thank you for reaching us, have a great day.