Hello.
Hello, how can I help you today?
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
Sure, I am glad to help you.
Thank you for your positive response.
May I know your good name to proceed further?
Sure, my name is Joshua Baker.
Please be on hold.
Ok.
There is no active reservation found on your name in our database to change it.
That's ok, no problem.
Thank you for availing us.