Hello.
Hello, how may I help you?
I would like to change my existing reservation, which is done recently. Can you please help me out?
Sure, may I know your name please?
Thank you for considering my request. Myself Elizabeth Nelson.
Ok, please wait.
Sure, I will wait for your response.
Sorry to inform you that there is no active reservation found with your name in our records.
That's ok, no problem.
Most welcome.