Hello.
Hello, how can I help you today?
I want to change my current reservation, can you help me?
I will help you, can I know your name for checking your reservation status?
My name in previous reservation was on the name of Scott Green.
Green, please wait for sometime.
Sure, take your time.
Sorry Green, I have not found any reservation by your name in our database.
Ok, I will be travelling from BOS-MSP for this journey. No issues, thank you for checking.
Thank you for contacting us and have a nice day.