Hello.
Hello, how can I oblige you today?
Owing to an emergency I had to request for this change reservation.
Sure, we are here to help you to change it. To proceed further, may I know your name?
My name is Margaret Campbell.
Thanks for providing your name, please wait.
Ok.
Thanks for your time, there was no reservation found on your name to change it.
Thanks.
Thank you for approaching us.