Hi.
Hello. How can I assist you at this moment?
I have to change my reservation because my trip is postponed, can you please change my reservation?
Sure, I am ready to help you with that. Can I have your name please for checking your reservation status?
Thank you. My name is Anna Hernandez.
Ok, please wait a moment to check your reservation status.
Sure.
Sorry Anna Hernandez, no reservation has found under your name to change.
Not an issue, anyway thank you very much for checking.
Thank you for choosing us, have a good day.