Hello.
Hello, what can I do for you?
As my leaves have been extended, so I would like to change my existing reservation. Can you please help me with this?
Sure, I can help you with that. Can you please provide me your full name which is on the previous ticket?
Previously my reservation has done with the name of Ashley Rodriguez.
Ok, could you please be on hold for a few seconds?
Sure, take your own time.
Sorry to tell you, there is no reservation found on your name.
Ok, not an issue. May be I have done a mistake while booking.
Yes, that might be the reason Ashley.
Anyway, thank you for providing information.
You are welcome.