Hello.
Hello. How may I assist you?
I am Steven Thompson. I want to change my existing reservation, can you please help me with this?
Sure, I am here to help you out. May I know your travelling dates please?
I prefer to travel on Aug 15 and Aug 17.
Wait a moment please, let me check your reservation with your name. Steven Thompson, we regret to inform you that there is no reservation found on your name in our records.
Ok, no problem. Thank you for your time.
Thank you for choosing us.