Hello.
Hello. How may I assist you?
My name is Dorothy Clark. Actually I booked a ticket to attend a music concert in NYC, but due to personal problems, I want to cancel my trip.
Ok Dorothy, so do you want me to cancel your existing reservation?
Yes, please help me out.
Ok, please hold on for a moment so that I can check the details of your existing reservation.
Sure, take your time.
I have found your reservation with your name, shall I proceed with the cancellation?
Please proceed.
Ok, your reservation has been cancelled.
Thank you for helping me out.
Thank you, have a nice day.