Hello.
Hello. How may I guide you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I am gleeful to help you with that.
Thank you.
May I know your name please?
Michelle Taylor here.
Please wait for a moment, let me check your previous reservation status.
Ok.
There is no active reservation found on your name in our reservation to cancel it.
No problem, Thanks for the information.
Most welcome, thank you for reaching us, have a great day.