Hello, I am Helen Collins.
Hello, How exactly I can serve you the best today?
Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?
Sure, I will help you with that.
Thank you.
Please wait a while.
OK.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
Thank you for reaching us.