Hello.
Hello, how may I assist you?
I would like to cancel my existing reservation because by neighbour's sudden death. Can you help me?
Oh! that's sad to hear. Sure, I'm here to help you. Can I please know your name? as it is very important to cancel your ticket.
My name is Ashley Perez.
Sorry Perez, there are no flight ticket reserved on your name.
That's totally fine, thank you for checking my reservation.
It's my job Perez.
You are most welcome.
Thank you for reaching us. Have a good day.