TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. What can I do for you today? 
 customer: I have to change my reservation details as I have given some wrong airport codes and dates. So please help me with changing my reservation. 
 agent: Ok, may I know your name to check with your existing reservation? 
 customer: Sure, myself James Martinez. 
 agent: Ok, please wait for a moment till I check with it. 
 customer: Sure, take your time to check the reservation status. 
 agent: James Martinez, there is no reservation found by your name. Sorry for the inconvenience. 
 customer: Oh! May be booking has not done properly. 
 agent: Thank you for consulting with our agency, have a nice day. 
 customer: Anyway, thank you for your time.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello, how may I support you? 
 customer: I need to amend my reservation as I have changed my schedule to some other day. Can you support me in changing my reservation? 
 agent: Sure, we are happy to help you. Can I have your good name? 
 customer: Thank you for considering my request, my name is Betty Hall. 
 agent: Sorry, we did not find any active reservation on your name in our records. 
 customer: Not a problem, anyways thank you for the information. 
 agent: Thank you for contacting us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello, How can I assist you? 
 customer: Help me in booking a flight from LGA to DTW? 
 agent: Sure, May I know the travelling dates? 
 customer: I like to travel on Aug 24 to 26. 
 agent: Do you have any connection limit? 
 customer: I prefer to travel in connection flight. 
 agent: Is there any other requirements? 
 customer: No. 
 agent: May I know your name? 
 customer: I am Melissa Wright. 
 agent: Please wait a minute. 
 customer: Ok. 
 agent: Sorry, No flights found with your chosen dates. 
 customer: That's ok, thank you. 
 agent: Thank you for reaching us.

SOLUTION:
no_flight