Hi.
Hello, how can I assist you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I'm glad to help you with that. May I know your good name please?
I am Kimberly Johnson.
Ok, please wait while I'll check your reservation status.
Sure.
Kimberly Johnson, there is no active reservation found under your name in our database to do cancellation.
Ok, no issues. Thanks for the information.
Thank you for choosing us, have a nice day.