Hello.
Hello. How may I address you today?
I made a reservation for special trip and got a direct flight but now I want change a reservation with a connecting flight. Can you please help me to change an existing reservation?
Sure, please let me know your name to check the reservation status.
Larry Robinson is my name.
Wait a moment.
Sure.
Thanks for waiting, we did not found any reservation by this name.
Ok, no problem.
Thanks for choosing us.