Hello.
Hello, How can I help you?
I have postponed my trip due to some important work. So, I need to modify the travel details in the recent ticket. Can you please help me to do that?
Sure, I will help you. May I know your name?
Thank you for your quick response. My name is Matthew Nelson.
Ok, please wait a minute.
Ok, I will wait for your reply. Take your time.
Thanks for waiting, there is no active reservation on your name.
It's ok, not a problem with that. Thank you for your time.
Thank you.