Hello.
Hello. How may I help you today?
I have to cancel my flight ticket booking due to storm effect in that region, can you please help me in cancellation process?
I am here to help you, please mention your name to check your reservation.
Sure, you can check my reservation on the name of Raymond Rodriguez.
 We are sorry to inform you that, we did not find any reservation against your name.
Ok, no problem. Thanks for your service.
Thanks for contacting us, have a nice day.