Hello.
Hello. How may I help you today?
Please change my existing reservation due to some health issues?
Sure, I am here to help you to change it. Can I have your name please?
Sure, I am Thomas Thompson.
Ok, please wait for a moment.
Sure.
Sorry to say that, there was no reservation found on your name to change it.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.