Hello.
Hello, how can I help you today?
I have to change my destination airport code in my previous reservation, can you please help me to do that?
Sure, can I have your name please?
I am happy for your quick response. My name is Virginia Adams.
Ok, please wait for a while.
Sure, I will wait for your reply.
Thanks for waiting, there is no active reservation on your given name.
It's ok, I think the ticket is not booked properly. Anyways thanks you for taking this as your responsibility and checking my ticket status.
Thank you for opting us.