Hello.
Hello, how can I assist you?
Can you please help me in changing my reservation as my exams got cancelled?
Sure, may I know your name for checking?
Myself Ronald Martinez.
Ok, please wait for a while. I will check and let you know about your reservation status.
Sure, I will wait for your response.
Sorry, there is no reservation found under your name.
Ok, no issues. Thank you for checking out.
Thank you for reaching us.