Hello.
Hello, how can I assist you?
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
Sure, I can help you with that. May I know your good name please?
Sure, I am Katherine Roberts.
Ok, please wait for a while.
Ok.
Katherine Roberts, there is no active reservation found under your name to do changes in that.
Ok, no problem. Thank you for the information.
Thank you for choosing us.