Hi.
Hello. How may I assist you today?
I am Betty Thompson. Would it be possible to change my reservation, which I have done with my name?
Sure, we are here to help you.
Thank you.
Please wait a moment I will check the reservation list.
Ok.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's ok, thank you for the response.
Thank you for approaching us.