Hi. I am Andrew Wilson.
Hello,. How can I assist you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, we are here to aid you.
Thank you.
Please, wait for a while I will check with the reservation and let you know.
Sure.
Sorry Wilson, there is no active reservation found on your name.
Ok, no problem.
Thank you for reaching us.