Hi.
Hello. How can I help you at this moment?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you with this. Can you please provide your name to check your reservation status?
Thank you. I am Richard Rodriguez.
Wait a moment please.
Sure.
Richard Rodriguez, there is no active reservation found under your name in our database.
Ok, no issues. Thanks for the information.
Thank you for contacting us.