Hello.
Hello, how can I help you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, may I know your good name?
My reservation was done under the name Patricia Jones.
Please wait for a moment.
Sure, take your time.
Sorry to say that, no reservation was found with your good name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.