Hello. I am Cynthia Smith.
Hello, how can I best aid you today?
Could you please help me in cancelling my reservation as my plan to meet my friend got cancelled?
Sure, we are here to assist you in that.
Thank you.
Just wait for a while.
Sure.
Sorry to specify that, there is no active reservation found on your name.
It's ok, not an issue. Thank you for the information.
Thanks for approaching us, have a nice day.