Hello.
Hello, how may I assist you?
Actually my Snooker's competition is postponed, so that I want to cancel my recent reservation. Can you help me?
Sure, I am very happy to help you. Please wait, I will check your reservation status and let you know. For checking your reservation status, may I know your name?
Thank you, I am Kathleen Edwards.
Sorry Edwards, I have not found any reservation under your name in our database.
Not an problem. Thank you for your information.
You are welcome and thank you for reaching us.