Hello.
Hello, how can I help you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I will help you with that. May I know your good name?
My reservation was done under the name Amy Moore.
Please give me a minute.
Sure, take your time.
Thanks for being patient, there is no active reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for approaching us, have a nice day.