Hello.
Hello, do you need any help from us?
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
Sure, could I have your name please?
I am Joseph Garcia.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
That's ok, thank you for checking.
You are welcome, have a great day.