Hello. My name is Timothy Nelson.
Hello. How may I assist you Timothy Nelson?
I need to do some updates in my existing reservation, as my friends have already booked my ticket in another flight along with theirs for a trip, I was not aware of this thing, can you please make some changes in the existing ticket for me?
Ok, please wait a moment I will check it out.
Ok, take your time.
Sorry, there is no reservation on your name.
That's ok. Thank you for checking.
Thank you for choosing us.