Hello.
Hello. How can I help you from flight booking agency?
I am so happy to change my existing reservation, as my exams have postponed suddenly. Can you please help me with this?
Sure, I am happy to help you with this. Please provide your name to check the reservation status in our database.
I am James Young.
Wait a while please.
Sure.
I have checked the database and couldn't find any reservation with the name James Young.
That's ok. Thank you for your information.
Thank you for utilising our services.