Hello.
Hello, how may I assist you today?
Due to my health problem I want to change my reservation, can you please help me that?
Sure, I will help you. May I know your good name?
My name is Robert Taylor.
Please wait for a minute, I will revert to you with current status.
Ok.
There is no reservation found on your name in our database.
Ok, no problem. Thank you.
Thanks for availing us.