Hi.
Hello, how can I help you?
I need to change my reservation as my plan to go for a historical tour in Detroit got postponed. Can you help me?
Sure, I will assist you. May I know your name?
I am Brandon Turner.
Thank you. Please be on hold, I will check your reservation status and get back to you.
Sure.
I am sorry to inform you that there is no reservation found under your name in our database.
Ok fine, thanks for your response.
You are welcome and thank you for choosing us.