Hi,.
Hello, may I know your good name please?
My name is Margaret Clark.
Ok, how can I help you Margaret?
I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?
Sure, we will help you.
Thank you.
Please wait.
Sure.
We found your reservation, shall I proceed to cancel?
Yes, proceed.
Ok, your reservation has been cancelled successfully. Your money will be credited in your account. Thanks for choosing us, have a great day.