Hi.
Hello.
I am Susan Turner.
How may I help you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. So, can you help me with it?
Sure, I'll try to help you with this. Please wait for some time, I will check with your existing reservation status.
Thank you. Ok.
Thanks for waiting, we are sorry to inform you that, there is no reservation found with your name.
That's ok. Thank you for the response.
Thanks for availing us.