Hi, I am Amy Collins.
Hello, how can I assist you at this moment?
Owing to an emergency, my planned trip to Yosemite adventure with friends got postponed. So I request you to change my existing reservation.
Sure Collins, I will help you. Please wait for a while because I need to check your present status.
Sure.
Sorry, we did not find any reservation on name of Amy Collins.
Ok, not an issue. Thank you for your help.
Thank you for opting us, have a nice day.