Hello.
Hello, how may I be of your helping hand today?
 I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
Sure, we are here to help you.
Thank you.
Could you please provide your name to check your reservation status?
My name is Cynthia Harris.
Ok, please hold on for a moment.
Sure.
Sorry we could not find any reservation on your name to cancel your ticket.
That's Ok, thanks for your help.
Thank you for reaching us.