Hello, Alexander Hernandez here.
Hello Alexander, how can I help you?
I have to cancel my reservation as I met with an accident, could you please do that for me?
Sure, I will help  you. Let me check your reservation status in our database.
Sure, I will wait for your response.
Alexander, sorry no reservation are found on your name in our database.
Not an issue, anyway thank you for checking.
Thank you very much for contacting us.