Hello.
Hello, how may I help you today?
Charles Roberts here. I want to cancel my reservation due to some health issues, can you please help me with that?
Sure, I am here to help you with this.
Thank you.
Please wait for a moment.
Ok, I will wait for your response.
Sorry Roberts, there is no reservation found as per your name to cancel it.
That's ok, no problem. Thank you for the information.
You are welcome always.