Hello.
Hello.
I am Cynthia Mitchell.
How may I assist you with today?
I had planned to go on a vacation, but it was postponed. Can you change my recent reservation?
Sure, I will help you to change your reservation. Please allow me a minute while I check for your reservation.
Ok, take your time.
I am sorry to inform you that  there is no active reservation on your name.
That's ok. Anyways, thank you.
Thank you for reaching us. Have a great day.