Hi.
Hello.
I am Kathleen Carter.
Do you want me to help you with anything?
I want to change existing reservation, due to the heavy rains. Can you help me?
Sure, I will help you that. Give me a second.
Ok.
I am sorry to say that there is no reservation found on your name.
It's ok, thank you for searching.
Thank you for your contacting us. Have a nice day.