Hello.
Hello, how may I aid you?
Myself Jerry Nelson.
Nice to know you, Jerry.
I am frustrated with your service because your agent has booked a ticket on wrong date, so I want to cancel my reservation.
Sorry for that, I will help you in cancelling. Please wait for a while.
Ok.
There is no reservation found on your name, Jerry. I think there is no need to frustrate now.
Ok, thank you.
Welcome, thank you for choosing us.