Hello.
Hello, how can I help you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, I will help you. Please specify your name.
Sure, I am Michelle Allen.
Sorry to say, there is no reservation on your name in our database.
Ok, Thank you for your help.
Thank you for contacting us.