Hi.
Hello, how may I assist you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, we are here to help you.
Sure.
Can I have your name to proceed further?
I am Karen Adams.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
Ok, no issues. Thanks for the information.
Thank you for reaching us.