Hi.
Hello, how can I help you?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I am here to help you.
Ok.
May I know your name to check with the reservation status in our database?
I am George Hernandez.
Please bear with me for 2-3 minutes while I check with the status.
Ok.
Thank you for waiting, George Hernandez.
Not an issue.
Sorry, there is no active reservation found under your name to cancel.
That's ok, thank you.
Thank you for reaching us.