Hi.
Hello, how may I oblige you today?
I want to change my existing reservation due to my health issues, can you please help me with this?
Sure, I can change your reservation right now. Before that I need to know your good name please?
My name is Benjamin Carter.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Not a problem, thank you for checking.
Thank you for opting us.