Hello.
Hello, how may I help you today?
I have to cancel my flight ticket due to health issue, can you please help me in that one?
Ok, may I know your good name please?
Sure, my name is Patricia Brown.
Wait for a while please.
Sure.
There is no active reservation found under your name.
Ok, no issues with that one, thank you for your search and information.
Thank you for consulting with us, have a great day.