Hello.
Hello, how can I help you today?
 I am Jack King want to cancel my reservation owing an emergency. Can you please help me in cancelling?
Sure, please wait for a while.
Ok.
Thanks for waiting, we found a reservation with your name. Would you like me to cancel?
Yes, please cancel my reservation.
Ok, your ticket has been processed.
Thank you for your help.
Thank you for opting us.