Hello. Myself Laura King.
Hello. How can I help you?
The unexpected injury, the travelling authorities told that you are unfit to travel in flight with a suggestion of physician, so, I need to cancel my booking. Will you please help me with that?
Sure. Sorry, there is no reservation found by your name.
Oh! May be I am wrong. Sorry for wasting your time.
Get well soon and thank you, have a nice day.