Hello.
Hello. How can I help you today?
I want to cancel my recent reservation as my schedule is cancelled, can you please help me?
Sure, may I know your name please?
The ticket is under the name Donna Robinson.
Ok, please wait a moment I will check the reservation list.
Sure, I will wait.
Thank you for waiting, unfortunately there is no reservation found by this name.
Not a problem, thank you for checking.
Thank you for approaching us.