Hello.
Hello,. By which way, can I serve you today?
Actually I have planned a trip to enjoy my weekend. But, unfortunately I have misplaced the month while booking. So, I need to change my reservation. Can you please help me with this?
 Sure, I can help you in that. To proceed further, we need your name. Can you provide it?
Sure, I am Justin Brown from Los Angeles.
Thank you for your name, please wait.
Sure.
Sorry Justin Brown, no active reservation found on your name to change it.
Ok. Thank you for your service.
Please check it with another airlines, it may be useful to you. Thanks for choosing us, have a great day!.