Hello.
Hello.
My name is Donald Mitchell.
How may I guide you?
Actually, I booked a ticket to NYC to attend a seminar but due to some reason, I want to cancel my trip.
Sure, please hold on for a moment, let me check.
Ok, take your time.
I am sorry to inform you that there are no reservations with your name.
That's fine.
Thank you, have a good day.