Hello.
Hello, how can I guide you for today?
I am Helen Scott. I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait for your reply.
Sorry, there is no reservation found under your name in our database.
That's fine, thank you for your help.
Thank you for contacting us, have a nice day.