Hi.
Hello, how may I help you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I will help you with that. Can I have your name please to check the status of your reservation?
Thank you. I am Brenda Hill.
Please wait for a minute.
Sure.
Thanks for waiting, no active reservation was found on your name in the database.
Ok, no issues. Thanks for the information.
Thank you for connecting with us.