Hi.
Hello, how can I aid you for today?
Owing to an emergency, I want to change my reservation. Can you help me with that?
I am happy to help you about that. Can you please let me know your name for checking the reservation status?
Thank you. Sure, Sarah Lopez here.
Please be on hold to check accordingly in our booking list.
Sure.
Sorry Sarah Lopez, there is no active reservation under your name to change the reservation.
Ok, no issues. Thank you.
You are welcome, thank you for reaching us.