Hello.
Hello, how may I aid you?
Kimberly Nelson here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, I am here to help you out. Please allow me a moment.
Thank you, take your time.
Sorry  Kimberly Nelson, there is no reservation on your name in our database.
Oh! I think the ticket was not booked due to server issue.
Thank you for reaching us.