Hello.
Hello, how can I guide you for today?
I want to change my existing reservation, due to some health issue.
I will help you with that. May I know your name?
I am Benjamin Evans.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
Ok, Thank you.
Thank you for contacting us, have a nice day.