Hello.
Hello, what can I do for you today?
I am Mary Taylor, I want to cancel my reservation as my plan to meet my grand father at New York is cancelled. Can you help me to cancel my reservation?
Sure, may I know your good name please?
I already provided the name.
Ok, Please wait for a moment.
Sure.
Sorry, there is no active reservation found on your name,.
Thank you for the information.
Thanks for connecting us, have a great day.