Hi.
Hello.
I am Gary Hall.
How may I help you today? Nice to meet you Gary.
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I will help you for cancelling your reservation.
Ok.
Please wait for a minute to check the reservation details.
Sure.
I search in reservation database with your name Gary Hall but I could not find any reservation.
That's ok, thank you.
It's my pleasure, have a great day, thanks for choosing us.