Hi.
Hello. How can I assist you at this moment?
Actually I have booked the ticket to attend the meeting in New York, but my managers planned the meeting in Phoenix. Can you please help me in changing the ticket details?
Sure, I am ready to help you with that. Can I have your name please to check your reservation status?
Sure, my name is Ruth Roberts.
Ok, please wait a moment to check availability of your reservation.
Ok.
Sorry Ruth, no reservation has found under your name to change.
That's ok, thank you.
Thank you for choosing us, have a good day.