Hi.
Hello.
Raymond Hernandez here.
Raymond Hernandez, how can I aid you today?
Can you cancel my flight ticket reservation?
Sure, I am here to help you. Hold on for a moment. Let me check.
Ok.
Sorry Raymond Hernandez, there are no flights reserved on your given name formerly.
That is not a problem. Thank you.
Welcome, thank you for choosing us. Have a great day.