Hi. I am Eric Collins.
Hello, how can I best assist you today?
Due to sudden Demise of my uncle, I want to cancel my recent reservation. Can you help me in my cancellation?
Sure, that's what I am here.
Ok.
Please wait for a while.
Sure.
Unfortunately, there is no reservation found on your name.
Ok, not an issue. Thank you for kind information.
Thanks for choosing us, have a nice day.