Hi.
Hello, how can I be your helping hand?
Due to sudden demise of my grand father, I want to change my existing reservation. Can you please assist me?
Sure, I can help you in this.
Thank you.
May I know your name to check the reservation status?
I am Thomas Thompson.
Ok, please wait for a while.
Sure.
Thanks for your time, there is no active reservation found on your name to change it.
Ok, no issues. Thanks for your information.
Thanks for approaching us.