Hello.
Hello. How may I assist you today?
I am Thomas Adams.
Welcome to flight booking agency Thomas.
Can you please change my existing reservation? because my sister reserved me a ticket with a wrong airport and location.
Sure, I will help you on that. Please hold on a moment to check your previous reservation status.
Ok.
We regret that, there is no reservation found with your name in our records.
No issues, thank you for your time.
Thank you for approaching us, have a great day.