Hello.
Hello, may I know your name?
I am Charles Edwards.
How can I support you, Charles?
I want to change my existing reservation due to my health issue. Can you help me out?
Sure, we will help you. Just give me a moment to track your details and I will let you know.
Sure.
Unfortunately, there is no reservation on your name to modify.
Ok, No problem. Thank you.
Thank you for consulting us.