Hello.
Hello. How can I aid you?
Due to some emergency work, I need to change my existing reservation. Can you assist me in doing that?
Sure, We are here to help you. May I know your name?
I am Kimberly Turner.
Please wait a while.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, no problem. Thank you for the information.
Thank you for choosing us.