Hi.
Hello.
I am Laura Green.
Laura Green, how may I be at your service?
I just want to change my existing reservation, due to my health issue. Can you help me out?
Ok. Give a minute, I will check for your previous reservation.
Sure, take your time.
Thanks for your time.
Ok.
Unfortunately, we found that there was no reservation with your name.
Not an issue.
Thank you for choosing us.