Hi.
Hello, how may I help you?
Dennis Rodriguez here. As I have fallen sick, due to bad weather I would like to cancel my recent reservation.
Sure, I am happy to help you. Please be online for a while, let me check your reservation status in our database.
Ok, take your time.
Sorry, I  have not found any reservation under your name in our database.
That's ok, thank you for informing.
You are welcome and thank you for approaching us.