Hello.
Hello. How may I help you?
I have already booked my ticket to Boston but due to an medical emergency, my trip got cancelled.
Ok, so would you like me to cancel your reservation?
Yes.
Ok, please hold on for a moment. May I know on which name the ticket was booked?
The ticket was booked on my name which is Paul Mitchell.
Sorry, I could not find any ticket booked with your name.
That's fine. Thank you for your time.
Thank you for choosing us.