Hello.
Hello.
I am Ashley Martinez.
How can I assist you today?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
Sure, I will help you with that. Please give me a moment.
Thank you and sure, take your time.
Thanks for waiting, there is no reservation found under your name.
It's ok, thank you for your help.
Welcome, have a great day.