Hello, I am Edward Anderson.
Hello, how may I render you?
I just want to change my existing reservation, due to sudden demise of my grand mother. Can you help me with that?
Sure, I am here at your service.
Thank you.
Please stand by.
Sure, I will wait.
Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.
Ok, not a problem. Thanks for your effort.
Thanks for your kind approach.