Hello.
Hello, how may I help you?
I need to change my reservation due to my planned event got postponed. So please help me with that.
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, myself Barbara Mitchell.
Sorry to inform you that there is no active reservation on your given name.
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
Thanks for contacting us.