Hello.
Hello.
I am Kathleen Parker.
What type of guidance do you need from our flight ticket booking agency?
I am planning to cancel my recent reservation, due to health issue. Can you please change my ticket?
Sure, I am here to help you. Can you please confirm me whether you want to cancel the ticket or change the existing ticket?
I want to change my reservation?
Ok, please wait a minute.
Sure.
Sorry to  inform you, there is no active reservation found under your name to modify the details.
That's fine. Thank you for your service.
You are welcome. Have a nice day.