Hello.
Hello. How may I guide you today?
Will you help me in changing my recent reservation?
Sure, I am happy to help you with that.
Thank you.
May I know your good name to check your reservation status?
Cynthia Thompson here.
Ok, please be on hold for a while.
Sure.
Sorry to inform you that, we have not found any active reservation on your name in our database.
That's ok, thank you for checking.
Thank you for choosing us, have a nice day.