Hi.
Hello, how may I assist you today?
I am Stephanie Martinez, I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, please hold on for a moment, let me check.
Thank you for your positive response.
I am sorry, there are no reservations with your name.
It's ok, it might not be done properly at the time of booking. Anyway thank you for the information.
Thank you, have a great day ahead.