Hello.
Hello, how may I help you today?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, we are perky to help you.
Thank you.
Can you share your good name?
My name is Carol Scott.
Please be on hold.
Sure.
There is no reservation found on your name in our database to change it.
That's ok, thank you for checking.
Thank you.