In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. I am Christine Scott. 
 agent: Hello, how can I aid you today? 
 customer: I would like to book a ticket from ORD to DCA, can you please help me out? 
 agent: Sure, when are you planning to start and return on? 
 customer: I am travelling on these dates AUG 11th and 13th. 
 agent: Do you need a connecting flight or a direct flight? 
 customer: I need a connecting flight. 
 agent: There are no flights found with the given details. 
 customer: Ok no problem, thank you for your services. 
 agent: Thank you, please visit again.
no_flight

customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I planned to meet my friend in HOU, can you please help me to book a flight ticket from AUS? 
 agent: Sure, please share your journey dates? 
 customer: I prefer to travel on Sep 24 and Sep 26. 
 agent: Do you have any specifications? 
 customer: I would like to return back in afternoon. 
 agent: Is there any class preference? 
 customer: No. 
 agent: May I know your good name? 
 customer: I am Jason Garcia. 
 agent: Sorry, no flights found on your given details. 
 customer: Ok, no problem. Thank you for your information. 
 agent: Thank you for choosing us.
no_flight

customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Can you please assist me with cancelling my booking today? 
 agent: Sure, we are here to help you. 
 customer: Sure. 
 agent: May I know your name please? 
 customer: Ok, my name is Lisa Adams. 
 agent: Sorry to inform you that there is  no active reservation on your given name. 
 customer: Oh! That's fine. Thank you for checking. 
 agent: Thanks for contacting us.
no_reservation