Hello, I am John Anderson.
Hello.
I want to cancel my reservation as my exam got cancelled. Can you help me?
Sure, I am here to help you. please wait a while.
Sure.
We are happy to inform you that there is a reservation found with your name. Shall I proceed with the cancellation?
Yes please.
Your ticket has been cancelled.
Thanks for your service.
Thanks for choosing us, have a nice day.