Hello, I'm Michael Turner.
Hello Turner, nice meeting you.
I want to do some changes in my existing reservation because I did not get the concert tickets, so planning to travel on another date, can you please help me?
Yes, I can help you Turner.
Thank you.
Please be on hold, I will check for that.
Ok.
Sorry to say Turner, there is no ticket found in our data sheet with your name.
That's ok, thank you.
Is there any other help that you need from my side?
No thanks.
Ok, thank you for reaching us. Have a nice day.