Hello.
Hello, how can I help you?
Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?
Sure, we are here to help you. May I know your name to check the details?
Sure, I am Susan Clark.
Please wait a moment.
Sure.
Sorry to inform you that there is no reservation found on your name.
Ok, Thank you for your help.
Thank you for reaching us.