Hello.
Hello, how may I serve you today?
The planned event got postponed to New York location, so can you please help me in changing my existing reservation?
Sure, may I know your name?
My name is James Clark.
Please stand by, I will check the reservation status and let you know.
Sure.
Sorry, there is no reservation found on your name.
Not an issue with that one, thank you for checking my previous reservation.
Thank you for reaching us.