Hello.
Hello. What can I do for you today?
Unfortunately my trip was cancelled, due to some financial issues in my family, so I decided to cancel my reservation. Can you assist me in cancelling my ticket?
Sure, can I have your name so that I will check the reservation?
Yes, my name is Ryan Rodriguez.
Sorry Ryan, no reservation found on your name, I think your previous  reservation is not confirmed before.
Yes, it might be the reason. Anyways, thank you.
Do you need any other help?
No, thank you.
Ok, thank you for contacting us .