Hi.
Hello, how can I help you today?
I want to cancel my recent reservation, can you please help me out?
Sure, I can help you with that. May I know your good name please?
Sure, my name is Robert Thomas.
Ok, please wait for a while.
Ok, take your time.
Robert Thomas, there is no active reservation found under your name to do cancellation.
It's ok, thank you for the information.
Thank you for choosing us.