Hi,.
Hello, how may I help you today?
I want to cancel my reservation due to my health issue, can you please help me in cancellation?
Sure, we are glad to help you.
Thank you.
May I know your name please?
My name is Debra Taylor.
Please hold on for a moment.
Sure.
Sorry we couldn't find any reservation with your name.
Not an issue, thank you for the information.
Thank you for choosing us.