Hello.
Hello. How can I assist you today?
I need to cancel my reservation as my planned trip got cancelled. So, can you please help me with cancelling my reservation?
Sure, please allow me a moment to check for the previous reservation. May I know your name?
Sure, myself Kimberly Turner.
Kimberly, there is no reservation found under your name.
Oh! It may not be booked properly while booking due to server issue. Anyway, thank you for your time.
Thank you for contacting us.