Hello, John Hernandez is here.
Hello, how may I serve you?
I need to cancel my reservation as I need to stay back in own city due to having heavy snow-storms.
Ok.
Can you help me in this?
Sure, I will help you. Wait a  minute.
Ok, I will wait.
Thanks for waiting, there is no reservation found on your name.
Not a issue. Thank you for your help.
Thank you for availing us.