Hello, I am Shirley Williams.
Hello Williams, how may I aid you?
Ok, I want to amend my existing reservation, can you help me?
Sure, I am here to help you out. Please allow me a moment.
Ok, take your time I will wait.
There is a reservation found on your name.
Ok, thank you.
May I know your location air[port codes?
My source location code is ORD and destination code is IAH.
Please share me your dates?
The departure date is 03/23 and return date is 03/25.
There is non flight in your route.
Ok, not a problem. Thank you for the information.
Thank you for reaching us.