Hi.
Hello, how can I aid you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, we are here to help you. May I know your name?
I am Paul Williams.
Ok, wait for some time I will check the reservations on your name and get back to you.
Sure.
Thanks for waiting there is no reservation found on your name.
No problem, thanks for checking.
Thanks for approaching us.