Hello.
Hello, how may I help you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you. May I know your name?
Myself Lisa Nelson.
Thank you. Please wait for a while, let me check your reservation status.
Sure.
Sorry, I have not found any reservation under your name in our database.
Ok, no problem. Thank you for checking out.
You are most welcome.