Hello.
Hello, how can I aid you at this moment?
Can you please change my reservation?
Sure, I am happy to help you with that.
Thank you.
Can I have your good name please to check your reservation availability in our database?
Kenneth Gonzalez here.
Ok, please be on hold for a moment to check your reservation status.
Ok.
Sorry Kenneth Gonzalez, no reservation has found under your name to change.
Ok, not an issue. Thank you.
Thank you for choosing us, have a good day.