Hi.
Hello. How may I assist you?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I am here to help you out.
Ok.
May I know your name please?
Michelle Scott here.
Wait a moment please.
Ok.
Michelle Scott, we haven't found any reservation under your name in our database.
That's ok, thank you.
Thank you for choosing us.