Hi.
Hello. How can I assist you today?
I want to change my reservation due to health problem, can you help me?
Sure, may I know your name to check for the previous reservation?
Myself John Rodriguez.
Please allow me a moment to check for the previous reservation.
Sure.
John, there is no reservation found under your name.
No problem, thanks for checking.
Thank you for contacting us, have a great day.