Hello.
Hello, how may I assist you today?
Due to sudden change in the event location, I would like to change my reservation to new location. Can you help me?
Sure, I am here to help you to change that reservation. But, I need your name to check that reservation details?
My name is Jack Turner.
Sorry, I cannot find any reservation in our database with Jack Turner.
That's fine, thank you for the information.
It's my pleasure.