Hello.
Hello. How may I guide you today?
My name is Sharon Thomas, I would like to cancel my recent reservation. due to bad health condition.
Sure, I will help you in cancelling of your reservation. Please be on hold to check your previous reservation.
Sure, take your time.
We regret to inform you, there is no reservation existing on your name in our records.
No problem, thank you for the help.
Thank you for approaching us, hope you have a great day.