Hi.
Hello. How may I assist you now?
Owing to an emergency, my FIFA tournament got postponed, so I want you to change my existing reservation.
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
Sure, Ronald Adams here.
Please be on hold to check.
Sure.
We regret to inform you that, there is no reservation available on your name in our records.
Ok, no worries at all. Thank you for your information.
Thank you for approaching us, have a great day.