Hello.
Hello, how may I serve you?
Can you please assist me with my flight ticket modification process that I am unable to travel the trip?
Sure, I will help you. Please provide the name on which ticket was reserved.
Thank you for considering my request and my name is Samantha Wilson.
Sorry, there is no reservation existing on your name.
Not a problem with that one, thank you for your information.
You are welcome, have a nice day.