Hello.
Hello, how may I help you today?
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I am Karen Campbell.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
No problem, thanks for your information.
Thank you for reaching us.