Hello.
Hello, how can I assist you?
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
Sure, I'm glad to help you with that. May I know your good name please?
Sure, I am Kevin Smith.
Ok, please wait for a while.
Ok.
Kevin Smith, there is no active reservation found under your name to do cancellation.
Ok, no problem. Thank you for checking.
Thank you for choosing us, have a nice day.