Hi.
Hello.
I am Katherine Nelson.
Katherine Nelson, hello may I assist you today?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
I will help you. Please allow me a moment your time.
Sure.
Katherine Nelson, I regret to inform you that there is no booking done on your name.
No problem, thank you for the information.
Thank you for reaching us. Have a great day.