Hello.
Hello, how can I amend you today?
I am Charles Baker. Due to Earthquake disaster happened in the place where I wanted to visit, I would like to cancel my reservation.
Ok.
Can you please help me?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check your reservation.
Sure.
Thank you for being patience. I am here to inform you that, there is no active reservation on your name to cancel it.
It's ok, no problem. Thank you for your kind information.
Thank you for approaching us.