Hello.
Hello, how can I assist you today?
I want to cancel my recent reservation, can you please help me?
Sure, Let me know your name to check your reservation?
Thank you for your response. Please check the ticket under the name Linda Carter.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's fine, no issue. Anyway thank you for checking.
Thank you for choosing us.