Hello.
Hello, how may I help you?
Owing to an emergency I had request for this cancellation, Can you please help me?
Sure, I am here to help you. May I know your name please?
My name is Christine Scott.
Ok, please give me a minute.
Sure, I will wait.
Thank you, sorry no reservation found with your name.
That's not a problem. Thank for your information.
Thank you for reaching us, have a nice day.