Hello.
Hello, how may I assist you at this moment?
I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods.
May I know your name to track your details?
Sure, I am Patricia Roberts.
Ok, please give me a minute.
Sure.
Thanks for your time, no reservation was found based on your name.
Ok, Thank you for your service.
Thank you for consulting us.