Hi.
Hello, how may I aid you?
I would like to cancel my flight reservation as I am unwell. Can you please help me?
Sure, we are here to help you.
Thank you.
May I know on whose name you did the reservation?
I am Eric Taylor.
Wait a while, kindly.
Sure.
Sorry, there is no reservation found for the user name in our back end to cancel it.
No problem, thank you for checking.
Thank you for reaching us.