Hi.
Hello. How can I assist you now?
Due to heavy rainfall in our area, I couldn't able travel. Please cancel my reservation.
Sure, I will help you with that. Can I have your name please to check your reservation status?
My name is Steven Williams.
Ok, please wait a moment to check your reservation status.
Sure, take your time.
Sorry Steven Williams, no reservation has found under your name to cancel.
Its ok, thank you for the information.
Thank you for choosing us, have a great day.