Hello.
Hello. How can I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Yes, I can help you with that. Can I know your name for checking your previous reservation?
I am Michael Adams.
Give me a moment, I will get back to you.
Sure, take your time.
Sorry to inform you that there is no reservation found on your name.
That's ok, not an issue.
Thank you for contacting us.