Hello.
Hello, how may I help you?
I want to cancel my reservation, because I have semester exams on those dates so my trip was postpone, can you please cancel my reservation?
Sure, I will help you with the flight ticket cancellation.
Thanks.
Can you tell me your name please?
Sure, my name is Patricia Carter.
Thanks for waiting, but I have not found any flight reservation on your name.
Oh! It's ok no problem. Thank you for your information.
Thank you.