Hello, myself Nicole Jones.
Hello. How may I be of your assistance?
I have booked a ticket to Phoenix but I need to cancel it due to personal issue. Could you get it done for me?
Sure, I'll help you in cancellation.
Thank you.
Please wait a moment I will check the reservation status.
Sure, I will be waiting.
Thank you fro waiting, sorry to inform you that there is no reservation found by your name.
Ok, that's not an issue. Thank you for the support.
Thank you for opting us.