Hello,.
Hello, How exactly I can serve you the best today?
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me?
Sure, We are here to help you.
Thank you.
May I know your name to check your details in our database?
Susan Davis, is my name.
Please wait for a while.
Sure, I will wait for your response.
 Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, Thanks for your service.
Thank you for reaching us.