Hello.
Hello, how may I guide you?
Could you please help me in changing my existing reservation?
Can I know your name?
Sure. My name is Melissa Gonzalez.
Please hold on for a moment while I check for any active reservations with your name.
Sure, take your finest time.
I am sorry, there are no reservations with your name.
That's ok. Thank you for your valuable time.
Thank you, have a good day.