Hello.
Hello. How can I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I can do that for you. For checking your reservation status, may I know your name?
My reservation was done under the name Catherine Brown.
Brown, I did not find any reservation by your name in our database.
That's ok, no issues. Anyways, thank you for the information.
You are most welcome and thank you for contacting us.