Hello. Mary Scott here.
Hello,  what service that you are looking from my side?
I want to spend some more time with my family members, so can you help me cancelling?
That's good Scott, I am happy to help you.
Ok.
Actually, we could not found any ticket booked on your name to cancel it.
Ok, no issues.
Is there any other help that you need?
No need, thank you for your quick response.
Ok, thank you for your valuable time in communicating with us.