Hi. I am Nancy Lopez.
Hello, how may I serve you at this moment?
Owing to an emergency, I need to change an existing reservation. Can you help me with this?
Sure, I am here to help you.
Thank you.
Please wait for some time.
Sure.
There is no existing reservation found on your name in our records.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.