Hello.
Hello.
My name is Betty Evans.
How may I assist you?
Actually, I booked a ticket to NYC for a music concert but due to bad weather, my trip is postponed.
Sure, I will help you with that. Please hold on a moment.
Sure, take your time.
Thanks for your patience, there is no reservation on your name.
That's ok. Thank you for your time.
Welcome, have a good day.