Hi.
Hello, good evening. Welcome to smile agency, how can I assist you?
Due to tornadoes happening here, I am not able to go to airport to catch my flight, can you please do some modifications in my existing reservation?
Sure, can I know your name to check your reservation details?
Sure, my name is Frank moore.
There is no reservation found in our database to do changes in that, Moore.
 It's alright, no problem. I think the ticket is not reserve properly while I am booking.
Yes, may be.
Thank you for checking.
It's ok, thank you for reaching us.