Hello.
Hello, how can I guide you for today?
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
I will help you with that. May I know your name?
My name is John Edwards.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
That's fine, thank you for your service.
Thank you for contacting us, have a nice day.