Hello, myself Shirley Scott.
Hello. How can I assist you today?
I want to cancel my reservation as my brother met with an accident. Could you please do that for me?
Sure, I will help you with that. Please give me a moment.
Thank you. I will wait for your response.
Thanks for waiting, there is no reservation found under your name.
Not an issue, thank you so much for checking.
Welcome, have a great day.