Hello, I'm Larry Hernandez.
Hello, welcome to flight booking agency.
Thank you.
How can I guide you for today?
Due to the sudden death of my grand father, I would like to change my existing reservation.
Please give me a minute, I will check it out whether your reservation is existed or not.
Ok sure, take your time.
Sorry, there is no reservation found under your name.
That's ok, may be my friend has changed it before.
Ok, thank you for approaching us.