Hello.
Hello, how may I assist you today?
I need to cancel my existing reservation, which is done recently. Can you please help me out?
Sure, may I know your name?
Myself Shirley Perez.
Please wait a moment.
Sure, I will wait for your response.
Sorry, there are no active reservations on your name to cancel.
Not an issue, anyway thank you for the information.
Thank you for reaching our service.