Hi.
Hello, how may I assist you?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you assist me with that?
Sure, I am here to help you.
Thank you.
May I know your good name please?
I am Alexander Martin.
Please wait for a while.
Sure.
Thanks for your time, there is no reservation found in your name.
Ok, no issues. Thanks for the information.
Thank you for choosing us, have a great day.