Hello.
Hello. How may I assist you today?
I want to cancel my recent ticket because the meeting which is held at San Francisco is cancelled. Can you please help me to cancel the ticket?
Sure, I will try to help you with that but I need your name to proceed further.
Thank you for considering my request. I am Donna Anderson.
I could not find any reservation with your name in our database to cancel your reservation.
Ok, not an problem. Thank you for your information.
My pleasure, have a great day ahead.