Hello.
Hello, how can I help you?
My name is Scott Carter, I want to cancel my reservation as my plan to visit New York is cancelled. Can you cancel my reservation?
Ok, I can help you in cancellation. Please wait, I will find your reservation and cancel it as per your request.
Sure.
Sorry, we did not find any reservation on your name to cancel.
Ok, thank you for the information.
Thank you for consulting us, have a nice day.