Hi.
Hello, how can I help you?
Owing to an emergency, I need to change my existing reservation. Can you help me with this?
Sure, can you please provide me your name?
I am Kenneth Gonzalez.
Give me a moment.
Sure.
Kenneth Gonzalez. I regret to inform that there is no reservation by your name?
Ok, not an issue. Thank you for your information.
Thank you for reaching us.