Hi.
Hello, do you need any help from us?
I want to change an existing reservation due to sudden change in my trip. Can you help me?
Ok, could I have your name please?
Thank you.
Ok, please allow me a moment.
Donna Gonzalez here.
Sorry, there is no reservation with your name in our portal to make changes.
No issue. Thank you.
You are welcome, have a great day.