Hello.
Hello, how may I assist you today?
Can you please help me with my flight ticket cancellation process due to some health problems?
Sure, we are here to help you.
Thank you for accepting my request.
May I know your name to proceed further?
Sure, I am Gregory Martinez.
Ok, please wait a moment.
Sure, I can wait.
Thank you for your time, we found a reservation on  your name and it has been cancelled successfully.
Thank you for cancelling my flight ticket booking.
Thank you for availing us.