Hi.
Hello,. How can I help you today?
Owing to an emergency, my trip to New York for Sky diving has been postponed. So I had a request to you to change my existing reservation?
Sure, we are here to help you. Can I have your name for proceeding further?
Sure, I had a recent reservation with name Jack Martin.
Ok, please wait for a while I will check with the reservation and get back to you.
Sure.
Thanks for waiting, sorry Jack we did not find any reservation basis on your given name.
Ok, no worries at all. Thank you. I appreciate your quality customer service.
Thank you for approaching us. Thank you visit us again.