Hi, I am Anna Harris.
Hello, how can I amend you today?
 I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you please cancel my reservation?
Ok. I will help you. Please be hold on for a while, I will check the reservation with your name.
Ok.
Thank you for being patience. There is no reservation found on your name.
Ok, no issues. Thank you for your quick response.
Thank you for approaching us.