Hello.
Hello, how may I aid you?
Can you please change my reservation, due to an emergency?
Sure, I am here to help you with that, can I know your good name to proceed further?
My name is Michael Williams.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure.
Thanks for waiting, there is no active reservation found on your name.
Ok, not an issue. Thank you.
Welcome Michael Williams.