Hello.
Hello. How may I help you?
Owing to an emergency, I just want to cancel my recent reservation. Could you please help me with cancellation?
Sure, I can do that for you. May I know your name?
Sure, my name is Jeffrey Thomas.
Thank you. Please wait for a while. Let me check your reservation status.
Sure.
Sorry, I have not found any reservation under your name in our database.
Ok, thanks for your information.
You are welcome and have a nice day.