Hello.
Hello, how may I aid you?
I am Richard Jackson. I want to cancel my recent reservation, due to sudden demise of my grand father. Can you please help me?
Sure, we are here to help you. Please wait for a while.
Thank you. Sure, I will wait for your response.
Thanks for your time, there is no reservation found in your name to cancel.
That's ok, thank you for checking.
Thank you for choosing us, have a good day.