Hi.
Hello. How may I aid you?
Owing to an emergency, my planned to Sky diving with friends has been cancelled.
Ok.
Can you help me to cancel my reservation?
Sure, I will help you.
Thank you.
May I know your name?
I am Lisa Lopez.
Please, wait a while.
Sure.
Thanks for waiting.
Ok.
No reservation found on your name.
Ok, no issues.
Thank you for contacting us.