Hi, I am Nancy Davis.
Hello, how may I oblige you today?
Can you please assist me to update my journey dates in my existing reservation?
Sure, we are rapturous to help you.
Thank you.
Please stand by.
Sure.
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.