Hi.
Hello. How can I assist you today?
I want to cancel my reservation which is done recently due to some problems, can you please help me out?
May I know your name?
Sure, my name is Matthew Clark.
Ok, please wait for a while.
Sure, I will wait.
Sorry, no active reservation found on your name to cancel.
Ok, no problem. Anyways, thank you for your service.
Thank you for reaching us.