Hello.
Hello, how may I assist you?
Can you help me to cancel my recent reservation, because of some personal problem I cancelled my vacation?
Oh! That's sad to hear. May I know your name please?
Please check with the name of Larry Carter.
Sure, I will check in our records and inform you whether your ticket is refundable or not.
Ok. Take your own time.
Sorry, I checked in my database. I didn't find any reservation under your respected name.
It's not a problem, I think that reservation has been cancelled by my brother. Thanks for your help and genuine service.
You are welcome.