Hi.
Hello.
I am Pamela Wilson.
How may I help you?
Would it be possible to change my reservation, which I have done with my name?
Sure, please wait a moment let me check with your name in the reservation list and know you the current status.
  Ok.
Thank you for your time.Sorry, there is no reservation matching with your name in our portal to make changes further.
That's ok, thank you for the response.
Thank you for reaching us. Have a great day.