Hello.
Hello, how can I help you today?
I need to cancel my reservation as I need to stay back in own city due to hails on roads and heavy snow. Can you please help me with this?
Sure, I am here to help you. May I know your name to check with existing reservation?
Myself Nancy Davis.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for giving instant service without any delay.
Thank you for opting us.