Hi.
Hello. Welcome to Global travel agency, how can I assist you?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Sad to hear, can you provide your name to cancel the reservation?
Myself Janet Roberts.
Hold on a moment please.
Ok.
Sorry, there is no reservation found with the name of Janet Roberts.
No problem.
Thank you and have a great day.