Hi.
Hello.
I am Karen Hernandez.
How can I help you Karen Hernandez.
Can you help me to cancel my reservation? Because I have business meeting on that date.
Sure, let me check with your travelling details.
Sure, please check.
Sorry to inform you Karen Hernandez, no reservation was found by your name.
That is fine, not an issue. Thank you for your help.
Thank you for choosing our services. Have a great day ahead.