Hi, I'm Emily Thomas.
Hello Emily, how can I guide you today?
Due to health issues, I'm unable to catch the flight. Can you please change my reservation to some other dates?
Sure, please give me a minute.
Sure.
Sorry Emily, there is no reservation found by your name in our database.
That's ok, may be I have done a wrong booking. Thank you anyways.
Thank you for reaching us, have a nice day.