In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: My name is Matthew Harris, I want to book a flight from LAS to visit my home at Houston. Can you book a flight for me? 
 agent: Sure, we are gleeful to help you. Can you please share your trip dates? 
 customer: I will fly on Jan 5th and return on Jan 7th. 
 agent: May I know your destination airport code please? 
 customer: My destination point is IAH. 
 agent: Do you have any halt in between journey? 
 customer: Yes, I need a halt. 
 agent: Is there any other specifications? 
 customer: No. 
 agent: Thanks for providing details, we found a connecting flight with AA airline in business class and the flight number is 1008. Is it ok for you? 
 customer: Yes, please proceed with booking. 
 agent: Ok, your ticket is reserved with a fare of 100. 
 customer: Thank you for helping me. 
 agent: Thank you for choosing us.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. How can I aid you at this moment? 
 customer: Deborah Robinson here. I would like to visit Philadelphia for business meeting in the month of September, can you please help me out with booking of a flight ticket to go there? 
 agent: Sure, I will assist you with that. Can you please mention your preferable airport code names for booking flight ticket? 
 customer: Sure, I will prefer EWR and PHL as my origin and destination airport codes for booking. 
 agent: May I know your trip dates for further process? 
 customer: I am planning to leave on 09/19 and please book my return ticket on 09/21. 
 agent: Thank you for providing your travel details. I will put the conversation on hold to check the best flights available in your route. 
 customer: Ok, take your time. 
 agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 200 is provided by Hawaiian airlines. Shall I proceed with this? 
 customer: That's fine for me, you can proceed with booking. 
 agent: Your flight ticket is booked successfully, flight number is 1002. 
 customer: Thank you for your kind assistance in booking of my ticket, have a nice day. 
 agent: Thank you for choosing us, have a nice day.
[A]: book


[Q]: customer: Hello, I am Sharon Rodriguez. 
 agent: Hello, how may I serve you today? 
 customer: Owing to an emergency, I just want to cancel my recent reservation. Could you please help me? 
 agent: Ok, hold on a moment, let me check the your reservation status and get back to you. 
 customer: Sure. 
 agent: We could not found your reservation in our database. 
 customer: Ok, no issues. Thank you for your response. 
 agent: Thank you for selecting our service.
[A]:
no_reservation