Hello.
Hello, how can I guide you today?
I already book a reservation to visit New York for vacation, but due to some reason my planned is cancelled. Can you cancel my reservation?
Sure, I will help you with that. May I know your name?
My name is Scott Edwards.
Please wait for a while, I will check and get back to you.
Sure.
Thanks for being patient, we found a reservation on your name. Shall I cancel it?
Sure.
Your flight ticket has been cancelled successfully.
Thank you for helping me.
Thank you for approaching us, have a nice day.