Hello.
Hello, how can I aid you today?
My name is Anthony Collins.
Glad to meet you Anthony Collins.
I would like to change my existing reservation due to the bad weather conditions.
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
Anthony Collins.
Sorry Anthony Collins, there are no flights reserved on your given name formerly.
No issue, Thank you for the information.
Welcome, thank you for choosing us. Have a great day.