Hi.
Hello, how may I help you today?
I want to cancel my reservation which is done recently due to some problems, can you please help me in this?
 Sure, may I know your good name please?
Sure, my name is Jennifer Edwards.
Ok, please wait for a minute.
Sure, I will wait.
Sorry to say that, there is no active reservation found on your name.
Ok, no problem. Anyways, thank you for your service.
Thank you for choosing us.