Hello.
Hello, how may I help you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, may I know your name please?
Sure, Gary Parker here.
Ok, please wait for a while.
Ok.
Sorry, there was no reservation found with your given name.
Ok, Thank you.
Thank you for opting us.