Hello, I am Kimberly Collins.
Hello, how may I assist you?
I need to cancel my ticket due to an emergency. Can you help me?
Sure, I am here to help you. Hold on for a moment. Let me check.
Take your time.
I found a reservation on your name, shall I proceed to cancel?
No issues. Thank you for checking. Yes, proceed.
Your ticket has been cancelled.
Thank you.
Welcome, thank you for choosing us. Have a great day.