Hi.
Hello, how may I serve you now?
I need to cancel my reservation as I am not able to make my trip. Can you help me with that?
Sure, I will help you with that. May I know your name please?
Thank you for considering my request. My name is Scott Williams.
Please wait for a moment.
Sure.
Thank you for waiting, I found your reservation in our system data base. Shall I cancel your reservation?
Yes, please cancel it.
Your reservation has been cancelled.
Thank you.
Thank you for visiting us, we hope see you again.