Hello.
Hello.
I am Shirley Allen.
Shirley Allen, how can I aid you today?
I want to change my reservation, due to some health. Can you please help me out?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check.
Sure.
Sorry Shirley Allen, there are no flights reserved on your given name formerly.
That's ok, thank you for checking.
Welcome, thank you for choosing us. Have a great day.