Hello.
Hello, please let me know your name?
Edward Evans here.
Nice name Evans, how may I help you?
I would like to change my existing reservation, because my seminar was postponed.
Ok, please wait a while, I will check the existing reservation.
Ok.
Sorry to inform you Evans, there is no reservation found with your name in our database.
Ok, no issues.
Thank you for reaching our services.
Thank you for your quick response.
You are welcome.