Hi.
Hello. How can I assist you at this moment?
I want to amend my existing reservation due to personal issue, can you please help me?
Sure, I am happy to help you with that.
Thank you.
Can I have your good name please to check your reservation status?
Sure, I am Ronald Parker here.
Ok, please wait a moment.
Sure, I will wait.
Sorry Ronald Parker, no reservation has found under your name to change.
Ok, not an issue. Thank you for your information.
Thank you for choosing us, have a good day.