Hello.
Hello, how can I help you?
Myself Richard Young. I need to change my existing reservation, can you please help me?
Sure, I will help you with that changing.
please proceed further.
Please wait for a while, let me check your previous reservation status.
Take your time.
Sorry to say that, there is no reservation found under your name to change it. Thank you for contacting us.
Thank you helping me with information provided.
Have a great day.