Hello.
Hello, How can I be of your assistance today?
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Sure, I am Cynthia Collins.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, not an issue. Thank you for checking.
Thank you for choosing us.