Hello. I am Carol Roberts.
Hello. How can I help you?
Can you please help me in changing my reservation as the food festival which I want to attend got postponed?
Ok, please wait I will revert you.
Sure.
 We found a reservation on your name, may I know your new travel dates?
I want to start on 05/14 and return on 05/16.
Help me with your travel points?
My boarding point is Minneapolis & St. Paul, MSP. New York, LGA is my landing point.
We found a connecting flight Delta airlines with flight number 1000 and fare is 200. Shall I proceed?
Yes, you can.
 Your booking is confirmed.
Thank you for your help.
Thank you for availing us.