TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I want to celebrate my mother birthday, I would like to book a ticket. 
 agent: May I know the journey details? 
 customer: My source airport code is EWR and my destination airport code is LGA. 
 agent: Help me with the dates. 
 customer: My prefer dates are from 07/24 to 07/26. 
 agent: May I know the name? 
 customer: My name is Amanda Scott. 
 agent: Sorry, no flight found. 
 customer: Ok, no issue. 
 agent: Thank you. 
 customer: Thank you for your information.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Myself Mark Brown here. I  need to fly Las Vegas for my college admission, could you please help me in booking my flight ticket from ATL to LAS? 
 agent: Sure, can you please let me know your journey dates that you wish to travel? 
 customer: My travel dates are 11/11 and 11/13. 
 agent: Do you need a flag stop in between your journey? 
 customer: I need a connecting flight. 
 agent: May I know how much do you want to spend on flight ticket? 
 customer:  I can spend upto 500. 
 agent: Please wait for a while. 
 customer: OK. 
 agent: We found a flight in Southwest airlines, flight number is 1005 with one connection price is 100. Shall I proceed? 
 customer: Ok, you can proceed. 
 agent: Ok, your ticket has been confirmed in economy class. 
 customer:  Thank you for booking. 
 agent: Thank you for opting us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, How can I help you? 
 customer: I am Michelle Young, please help me in cancelling my recent reservation, as my exam got cancelled. 
 agent: Sure. Wait for a while. 
 customer: Ok. 
 agent: Thanks for waiting. No reservation found on your name. 
 customer: Thank you. No issues. 
 agent: Thanks for choosing us.

SOLUTION:
no_reservation