Hello.
Hello, how may I assist you?
Paul Smith this side.
Yes, Paul.
I want to cancel my previous reservation due to my flu, can you please help me?
Sure, I will help you out. Please allow me a moment to check the previous reservation details on your name.
Ok, take your time and let me know my reservation status.
Smith, I found a reservation on your name and I cancelled it.
Ok, please cancel my booking for now. I will travel later.
Thank you for reaching us.