Hi.
Hello. How may I assist you?
I need to change my existing reservation, Can you please help me with that?
Sure, I am here to help you with your concern.
Thank you.
May I know your name please to check your reservation status?
Richard Green here.
Please hold on a moment.
Sure.
Richard Green, no reservation has been found on your name in our database.
Ok, no problem. Thanks for your information.
Thank you for choosing us.