Hi.
Hello. How can I help you today?
I am Kimberly Roberts.
Yes Kimberly.
I am planning to change my reservation due to some problem, can you help in that?
Sure, I will help you with that, please hold on for a moment to check your reservation status.
Sure.
Kimberly, I did not find any reservation with your name in my database.
That's ok.
Thank you for reaching us.