Hello.
Hello, how may I assist you?
Owing to an emergency, I need to cancel my reservation, can you help me with cancelling my reservation?
Sure, I will help you.
Thank you.
May I know your good name please?
Sure, I have made my reservation under name Timothy Lopez.
Please wait a moment.
Sure, I will be waiting.
There is no reservation on your name.
Ok, no problem.
Thanks for choosing us.