Hello.
Hello. How can I help you?
I would like to change my flight reservation as my brother met with an accident, can you please help me?
Sure, I am here to help you with that, can I know your good name to proceed further?
Virginia Nelson here.
Thank you very much. Please wait for a while, let me check your reservation status in our database.
Not an issue. I will wait.
I am very sorry to inform you that there is no reservation found under your name in our database.
Thanks for checking.
Thank you for reaching us.