Hi.
 Hello,.
I am Patricia Collins from New York.
Patricia Collins, What kind of service, you are expecting from us?
I want to change my existing reservation due to postpone of my certificate verification. Can you help me in this?
 Sure, I can help you in that.
Thank you for considering my request.
Please wait, Let me check your reservation status.
Sure, take your time.
 Thanks for your time.
My pleasure.
Sorry Patricia Collins, there is no active reservation on your name to change it.
Not an issue, thank you for your information.
 Thanks for visiting us, have a great day!.