Hello.
Hello, How can I serve you?
I have made an earlier reservation to attend for a seminar, due to some issues my seminar has been cancelled. Can you help me with cancellation?
Sure, May I know your name?
Ok, you can check my reservation on the name of Richard Scott.
Please wait a second.
Sure.
Sorry, No reservation found on your name.
Ok, no problem. Thanks for your information.
Thank you for availing us.