Hello.
Hello. How can I assist you today?
I want to change my existing reservation due to postponed of my exam dates. Can you please help me with this?
Ok, please can I know your name please?
My name is Karen Lee.
Ok, please wait a moment I will check.
Sure.
Ok, thank you for waiting. Sorry, there is no reservation been fund on your name to change.
No problem, thanks for your information.
Ok, thank you for choosing our agency.