Hi.
Hello, what can I do for you at this time?
I need to cancel my reservation as my exams got postponed, can you please help me?
Sure, we are here to help you.
Thank you.
Can I have your name to check the details in our database?
I am Paul Collins.
Ok, please stand by.
Ok.
Thank you for waiting, we have tried to find your reservation but there is no reservation exist on the name Paul Collins.
Ok, no problem. Thank you for the information.
Thank you for contacting us.