Hello.
Hello. How can I assist you for the day?
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I ma gleeful to help you with that cancelling reservation. May I know your name please?
Thank you. please check my  reservation with my name Alexander Brown.
Please wait for a while, let me check your previous reservation status.
Sure, take your time.
Thank you for waiting, but I am sorry to say that, there is no active reservation found on your name in our database to cancel it.
Oh! It may not be booked properly due to some technical issues while booking. Anyway, thank you for your time.
Most welcome, thank you for reaching us. Have a great day.