Hello. I am Joshua Young.
Hello, how may I assist you?
I want to cancel my recent reservation due to cancel of my exams. Could you please help me?
Sure, I am here to help you. Please be on hold for a moment, I will check your reservation status and get back to you.
Sure, I will wait for your response.
Sorry Young, I have not found any reservation under your name in our database.
No problem, thank you for the information.
You are welcome and thank you for choosing us.