Hello.
Hello, how can I assist you?
I just want to cancel my ticket due to bad weather conditions at my destination place, so please help me in this.
Sure, we are here to assist you. To proceed further, May I know your name?
I made a reservation earlier on the name of Carol Taylor.
Ok, please wait for a moment.
Ok.
Thank you for your time, we did not find any reservation on your name.
No issues, thanks for your quick response.
Thank you for availing us.