Hello. I am Nicole Phillips.
Hello, what can I do for you this time?
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
Oh I understand that, I am here to help you.
Thank you.
Please wait while I fetch your existing reservation.
Ok.
I am sorry Nicole but I don't see your reservation in our system.
That's ok, thank you for your information.
Thank you.