Hello.
Hello, how may I help you?
I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you please help me with this?
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, my name is Melissa Hall.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation on your given name.
Ok, not an issue. Thank you for the information.
Thanks for contacting us.