Hello.
Hello. How may I assist you today?
There is a case going on in the court which is related to my land, so I am unable to travel on that time due to last day hearing of the case. Can you please help me in cancelling my flight ticket?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
I am Ruth Mitchell.
Please wait a moment.
Sure.
We regret to inform you that, there is no reservation on your name in our records.
Ok, no problem with that one. Thank you for your service.
Thank you for reaching us, have a great day.