Hello.
Hello. How can I assist you today?
Can you please help me in changing my existing reservation?
Sure, may I know your name to check for the previous reservation?
My name is Karen Anderson.
Please allow me a moment while I check for the reservation status.
Sure, take your own time.
Karen Anderson, there is no reservation found under your name.
Ok, not an issue. Thank you for providing information.
Thank you for contacting us.