Hello.
Hello, how can I help you today?
I want to change my existing reservation due to bad weather conditions. Can you help me in that?
Sure, I am mirthful to help you with that.  Can you please share me your name?
Pamela White.
Please hold on for a while.
Ok.
Sorry, there is no active reservation found on your name in our database.
Ok, no problem. Thank you.
Thank you for reaching us, have a nice day.