Hello, myself Robert Thomas.
Hello, Robert Thomas. How can I give assistance to you?
 I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you help me in this?
Sure, we are happy to help you.
Thank you.
Please be on hold.
Sure.
Thanks for being on hold, we found a reservation on your name and we have cancelled it sucessfully.
Thank you for your service.
Thanks for choosing us, we hope to serve you again.