Hello.
Hello. How may I assist you today?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I will help you to cancel your reservation.
Thank you.
On which name your ticket has been booked previously?
My previous ticket is booked on the name Susan Hill.
Sorry, no reservation found on your name in our database.
That's ok, thank you for checking.
Welcome, have a nice day.