Hello. I am Emma Clark.
Hello, how can I serve you for the day?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
Sure, we are glad to help you.
Thank you.
Can you please wait for a moment, I will check with your reservation.
Sure.
Thank you for waiting. Sorry we couldn't find any reservation on your name.
That's ok, not a problem.
Thank you for reaching us. Have a good day.