Hi.
Hello, how can I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to help you. May I know your name to check the previous reservation?
Myself Raymond Young.
Please, wait for a while.
Sure.
Thank you for being patience, there is no reservation found on your name.
No problem, thanks for checking.
Thank you for contacting us.