Hello. I am Betty Robinson.
Hello. How may I guide you today?
I want to cancel my reservation which I made a week ago due to my husband's health issues, can you help me?
Sure, I will help you with that. Please wait for a while.
Ok, please check with my previous booking status.
I am sorry to say that there is no reservation.
Oh! That's fine, thank you for checking with my reservation.
Thank you for containing us.