Hello.
Hello. How may I help you?
I just need your help in cancelling my recent reservation. Please help me in cancelling process.
That's sad, may I know your name to check with the status of your previous booking?
Sure. Myself Kimberly Lee.
Sorry to inform you, their is no previous reservation found by your name.
That's ok.
Kimberly Lee, thank you for reaching our agency.
Thank you for your service.
Have a great day.