Hello.
Hello, how can I help you?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, I can help you with that. May I know your good name please?
My name is Larry Turner.
Ok, please let me check your reservation status in our database.
Ok.
Larry Turner, I found your reservation details and I have successfully cancelled it.
Ok, thank you for your help.
Thank you for choosing us, have a nice day.