Hello.
Hello, how may I aid you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, we are here to help you. Can I have your name to proceed further?
I am Ashley Thomas.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
No problem, thank you for the information.
Thank you for opting us.