Hi.
Hello.
Kathleen Carter here.
How can I help you?
 I would like to spend some more days with my family, so please help me in changing my existing reservation.
Sure, I will help you with that, Please hold for a moment.
Ok sure.
I am sorry to say that there is no reservation found on you name.
That's ok, no issues.
Thank you for contacting us, have a great day.