Hi.
Hello. How may I aid you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you with that. Can I know your name to check your previous reservation?
I am Kenneth Wright.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
No problem, thanks for checking.
Thank you for reaching us, have a great day.