Hello.
Hello. How may I help you today?
I want to modify my ticket due to some health problem. Can you help me changing the existing reservation?
Sure, I will try to help you but I need your name to change that reservation.
Sure, I am John Edwards here.
Please wait for a minute.
Sure.
Based on your request, I could not find any reservation with your name in our database.
Ok, no problem. Thank you for your information.
My pleasure.