Hello.
Hello. How may I assist you?
My name is Emma Turner and I would like to cancel my reservation because of my bad health condition.
Sure, I am here to help you out. May I know your name please?
Emma Turner.
Wait a moment please.
Sure, take your time.
Emma Turner, we haven't found any reservation under your name in our database.
No issue, thank you for the information.
Thank you for reaching us.