Hi.
Hello, how can I assist you?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, may I know your name?
Susan Nelson here.
Please wait a second.
Sure.
Sorry, no reservation found on your name.
That's ok, thank you for checking.
Thank you for opting us.