Hello.
Hello, how can I assist you today?
Due to some health issues I am unable  to travel the trip, can you please help me in cancellation?
Sure, may I know your good name?
Here Brian Martinez.
Please wait for a moment.
Sure, take your own time.
Sorry to say that, no reservation was found with your good name.
Ok, no problem.I think it is not booked properly while I was booking. Anyways,thank you for your search.
Thank you for reaching us.