Hi.
Hello, how can I render you today?
I would like change my reservation due to my plan has changed. Can you help me in this?
Sure, we will help you.
Thanks.
May I know your name please?
My name is Kathleen Harris.
Ok, please hold on a moment.
OK.
Thanks for your time, no reservation was found on your name in our database.
Ok, thanks for the information.
Thank you for choosing us.