Hi.
Hello. How may I help you today?
Owing to an emergency, my live concert in New York got cancelled. So I want you to cancel my existing reservation.
Sure, I am here to help you to cancel your reservation. May I know your name?
Sure, I have a existing reservation with name Ronald Hernandez.
Sorry, no reservation found on your name to cancel your reservation.
Ok, no worries at all.
Thank you for reaching us.