Hello.
Hello. How may I aid you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I am here to help you with this. May I know your name please?
I am Stephanie Walker.
Ok, wait for a moment please.
Sure.
Sorry Walker, there is no active reservation found as per your name to change it in your database.
No problem, thank you for the information.
You are welcome.