Hello, I am Nicholas Hernandez.
Hello, how may I assist you?
I am planning to cancel my trip for this time due to an emergency. Can you please help me?
Sure, hold on for a moment. Let me check in our previous data base.
Sure, take your time.
Sorry Hernandez, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.