Hello,.
Hello, how can I render you today?
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
Sure, please help me with your good name?
I am Karen Harris.
OK, please wait for a while I will check the data base and revert to you.
Sure.
Thanks for waiting.
Ok.
Sorry to say you we found there is no reservation with your specification.
No problem. Thanks for the information.
Thank you for choosing us, have a good day.