Hello.
Hello, how can I guide you for today?
May I know is the change of my reservation possible as I did recently?
Could you please help me with your name?
I did on the name Mary Adams.
Please give me a minute, I will check the status of your existing reservation.
Yes, I will wait take your time.
Sorry, there is no reservation found under your name in our database.
Ok, no problem. Thank you for the information.
Thank you for contacting us, have a nice day.