Hi.
Hello. How can I serve you?
Please help me to cancel my recent reservation as my trip got cancelled.
Sure, I can help you. May I know your name?
I am William Brown.
Please wait a while.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Ok, not an issue. Thank you for your information.
Thank you for approaching us.