Hello.
Hello, how may I aid you at this moment?
I have to cancel my ticket reservation, can you do that one for me?
Sure, I am here to help you. Can you provide your name to check the reservation status?
Thank you and my name is Kevin Wright.
Sorry Kevin, there is no active reservation under your name.
Ok, that's fine, thank you for your immediate response in my ticket booking.
Most welcome, hope you have a nice day.