Hello.
Hello, how may I assist you at this moment?
Can you please aid me to change my existing reservation?
Sure, we are here to assist you. May I know your good name?
Myself Rachel Jones.
Ok, please wait for a couple of minutes.
Sure, I will wait for your response.
Sorry, there is no active reservation found on your name in the airline database.
That's fine, thank you for checking.
Thank you for choosing us.