Hello.
Hello, how may I assist you today?
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
Sure, please wait for a while. May I know your name, to proceed further?
Sure, myself Jerry Gonzalez.
Ok, there was no reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for availing us.