Hi. I am Joseph Nelson.
Hello, how may I support you today?
Owing an emergency want to cancel my reservation, so can you help me with it please?
Sure, I will help you with cancellation.
Thank you.
Please wait for a moment, while I check for the reservation.
Ok.
Thank you for waiting. I found your reservation, shall I cancel your reservation?
Yes, please.
Your reservation has been cancelled.
Thank you for the help.
Thank you for visiting us, we hope see you again.