Hello, I am Kathleen Moore.
Hello, Kathleen Moore. How may I be at your service?
Due to postpone of my family gathering at Houston. Could you please help me with changing my recent reservation?
Sure. Please standby, I will check the status of your reservation.
Ok.
Thanks for waiting. You have no reservation found with your name.
No problem, thank you for the information.
Thank you for opting us.