Hello.
Hello. How may I aid you today?
Due to my ill health, I would like to cancel my recent reservation. Can you help me with this?
Sure, I will help you with that. Please wait for a minute. may I know your name please?
My previous reservation has done with the name Dorothy Clark.
I am sorry to say that there is no reservation found under your name.
Ok, not an issue. May be something went wrong while booking.
Thank you.