Hello.
Hello, how may I help you?
Due to emergency I need to cancel recent reservation, Can you help me for cancel reservation please?
Sure, may I know your name?
My name is Nicole Harris.
Ok, please wait I will check the reservation on your name and revert you.
Sure.
Sorry, there is no recent reservation on your name.
Ok, no issues. Thanks for your information.
Thank you for choosing us, have a wonderful day.