Hello.
Hello. How may I guide you today?
Please change my existing reservation due to some health issues?
Sure, I will help you with that. May I know your name to check your previous reservation?
Sure, I am Gary Lopez.
Please be on hold.
Sure.
Sorry, I didn't find any reservation on your name in our database to change your reservation.
Ok, not an issue. Thank you for your information.
Thank you for approaching us, have a great day.