Hello.
Hello, how can I assist you today?
I want to cancel my recent reservation, can you please help me with this?
Sure, I'm glad to help you with that. May I know your good name please?
I am Rebecca Williams.
Ok, please wait while I'll check your reservation status.
Sure.
Rebecca Williams, there is no active reservation found under your name to do cancellation.
Ok, no problem. Thank you for your information.
Thank you for choosing us, have a great day.