Hello.
Hello, how can I aid you?
Due to emergency health issue I want to cancel my recent reservation. Can you help me?
Sure, we will help you. May I know your name to check your details?
My name is Eric Jackson.
Just give me a moment.
Sure.
Sorry for the inconvenience, there is no reservation found under your name.
Ok, no issue. Thanks for your kind information.
Thank you for contacting us.