Hi.
Hello.
I am Karen Hernandez.
How can I assist you now?
Would it be possible to change my reservation, which I have done with my name?
Sure, I am happy to help you with that.
Thank you.
Please wait a moment to check your reservation status.
Ok.
Sorry Karen Hernandez, no reservation has found under your name to change.
That's ok, thank you for the response.
Thank you for choosing us, have a good day.