Hello,.
Hello, what can I do for you today?
Recently I made a reservation for a trip to Washington, but unfortunately my friend met with an accident. So, I want to cancel my reservation. Can you help me with that?
Ok, I can help you with that.
Thank you.
May I know your name to check your reservation?
Sure, Cynthia Jones is my name.
Sorry, we did not find any reservation on your name to cancel.
Ok, not a problem. Thanks for your quick response.
Thanks for approaching us, have a nice day.