Hello.
Hello. How may I assist you?
I want to change my reservation as my trip is postponed to new dates. Can you help me with that?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Donna Thomas.
Wait a moment please.
Sure.
Donna Thomas, we haven't found any reservation under your name in our database.
Ok, thank you for the details.
Thank you for choosing us.