Hi.
Hello, how can I serve you today?
Due to the sudden illness of granny, I am unable to catch a flight. So I want you to cancel my existing reservation?
Sure, may I know your good name please?
Sure, I had a recent reservation with name Michelle Davis.
Ok, please wait for a while.
Sure.
Sorry to inform you that there is no reservation found on your name.
Ok, no worries at all.
Thanks for connecting us.