Hello.
Hello, how may I aid you?
Due to bad weather conditions, I would like to change my existing reservation. Can you help me with that?
Sure, I will help you.
Thank you.
May I know your name?
I am Richard Miller.
Ok, please wait a minute.
Sure, I will wait.
Sorry Richard, there is no reservation found under your name in our records.
It's ok, thank you for the information.
Most welcome.