Hi.
Hello. How may I aid you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am gleeful to help you with that. May I know your name please?
I am Kathleen Allen.
Please wait for a while.
Sure.
Thank you for waiting.
Ok.
There is no active reservation found on your name in our database to cancel it.
No problem, thanks for the information.
Thank you for reaching us, have  a great day.