TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How may I aid you today? 
 customer: My name is Roberts Collins, I want to book a connecting flight to meet friend at Houston. Can you book a flight from NY-JFK to TX-HOU? 
 agent: Sure, when are you planning to start and return on? 
 customer: I will fly on 07/09 and return on 07/11. 
 agent: Thank you for your details, there are no flights found with the given details. 
 customer: Thank you for the information. 
 agent: Thank you for contacting us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am Edward Hill. 
 agent: How may I help you? Nice to meet you Edward. 
 customer: Help me in booking my flight ticket to New York LGA. 
 agent: Sure, tell me your travel dates please? 
 customer: My travelling dates will be 04 to 06 Jan. 
 agent: Now your source airport code please? 
 customer: My source code is OAK. 
 agent: Thanks for your patience. I have found Hawaiian airlines which flies with one connection. 
 customer: You can proceed. 
 agent: Sure, your flight ticket has been confirmed now. 
 customer: Thank you. 
 agent: Thank you.

SOLUTION: book

PROBLEM: customer: Hi,. 
 agent: Hello, may I know your name please? 
 customer: I am George Lopez. 
 agent: How may I help you? 
 customer: I am planning to visit a Funfair exhibition in Houston, could you please help me in booking my flight ticket? 
 agent: Sure, please provide your travel dates? 
 customer: I want to fly on 06/30 and return on 07/02. 
 agent: Please provide your journey points? 
 customer: Source and destination is from OAK - HOU. I would request you kindly, To find a flight with price limit as 200. And connections limit as 1. 
 agent: Thank you for providing your details. Please wait for a while, I will check and revert you. 
 customer: Ok. 
 agent: Sorry there were no flights founds matching with your requirements. 
 customer: Ok, no issues. 
 agent: Thank you for reaching us. 
 customer: Thanks for the information. 
 agent: Have a good day.

SOLUTION:
no_flight