Hi.
Hello.
I am Joseph Roberts.
How may I aid you today Joseph Roberts?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I am oblige to help you with that.
Ok.
Please wait a moment to check your previous reservation.
Sure.
We regret to inform you that there is no reservation found on your name in our records.
That's ok, thank you.
Thank you for reaching us, have a great day.