Hi.
Hello, how may I help you today?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, I am here to help you with this. May I know your name please for further process?
Sure, my name is Rebecca Williams.
Sorry Williams, there is no reservation found as per your name to cancel in your database.
That's ok, thank you.
You are welcome.