Hi.
Hello, how can I help you?
Can you help me in cancelling my recent reservation?
Yes, I am here to help you.
Ok.
May I know your name please?
I am Janet Thompson.
Ok, please wait a minute I will get back to you.
Sure.
Thank you for waiting, sorry no reservation found on your name.
That's ok, thank you.
Thank you for reaching us, have a nice day.