Hello.
Hello, how can I assist you?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, may I know your name to check your details from our database?
Thank you, my name is Larry Thompson.
We regret to inform you that there is no active reservation found on your name to cancel.
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
Thank you for contacting us.