Hi. I am Kimberly Moore.
Hello, how can I render you today?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I will help you with that.
Ok.
Please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's ok, thank you.
Thank you for choosing us.