Hi.
Hello, how may I help you?
I want to change my existing reservation which is done recently due to some health issues, can you please help me?
Sure, may I know your name please?
Sure, my name is Emily White.
Ok, please wait for a while.
Sure, I will wait.
Sorry to inform you Emily White, there is no active reservation found with your name in our records.
Ok, not an issue. Anyways, thank you for your service.
Most welcome.