Hello.
Hello, how may I assist you today?
Can you help me in changing my recent reservation?
Yes, I am gleeful to help you with that. Could you please mention your name? So that, It is easy for me to check the status.
I am Janet Evans.
Ok, please give me a minute. I will tell you the information about the ticket status.
Sure.
I am really sorry to inform you that, there is no previous reservation with your name in our database to change the details.
Its ok, thank you.
You are welcome. Thank you for opting us.