Hi.
Hello.
I'm Laura Thomas.
How may I assist you?
Because of heavy cyclone at my location, our higher authorities warned us not to travel in flights. Can you please help me in cancelling my ticket?
Sure, please wait for a moment.
Ok.
Sorry Laura, there is no reservation found under your name.
That's ok, may be my friend has already cancelled that. Thank you for your time anyways.
Thank you for reaching us.