Hello.
Hello. How can I assist you today?
I am Amanda Robinson. Owing to an emergency, I want to cancel my reservation. Could you please help me in the cancellation?
Sure, I will help you. Please wait for a couple of minutes.
Sure.
Amanda Robinson,I found your reservation on the name which you have provided.
You can proceed to cancellation.
 For cancelling your reservation, we are charging some amount and the balance amount will be credited to your account. Is it ok for you?
Ok.
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
Thank you for your help.
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