Hi.
Hello. How can I assist you today?
I am Melissa Wilson. My exam got cancelled in this week. Can you help me to cancel my flight ticket?
Sure, I can help you with that.
I am happy to hear that from you.
Please allow me a moment while I check for the previous reservation.
Please check my details.
Your patience is greatly appreciated. Melissa, there is no reservation found under your name.
Oh! ok. Thank you for your time.
You are welcome. Thank you for contacting us.