Hi.
Hello, how can I help you?
I want to alter my existing reservation because my project work is not yet finished. Can you help me?
Sure, can I have your name please?
Yes, my name is Kimberly Hill.
Please wait a minute, I will check your reservation is existing or not.
Sure. Carry on.
Hill, there is no reservation found under your name to do modifications.
It's ok, no problem. Thank you for your information.
Welcome, thank you for choosing us.