Hello.
Hello, how can I help you?
I want to cancel my recent reservation, can you please help me?
Sure, I am here to help you. May I know your name please?
Please check the ticket under the name Paul Wilson.
Ok, please wait a minute.
Sure, I will wait.
Thank you for waiting, sorry no reservation found on your name.
No issue, anyway thank you for checking.
Thank you for reaching us.