Hello.
Hello. How may I assist you today?
My wife is sick, so I would like to cancel my trip to take care of her, can you please help in that one?
Sure, I will help you. To cancel your reservation I need your name, will you please provide your name?
Sure, my name is Richard Williams.
Ok Williams, please hold on a moment to check  your previous reservation status.
Sure.
We regret that, there is no reservation found with your name in our records.
Thank you for your help, I will make another reservation as soon as I can.
It's been my pleasure to help you.