Hello.
Hello. How may I assist you today?
I am a student and planned a trip to visit my home town in my holidays, but due to the semester exams I would like to cancel my ticket. Can you please cancel my ticket?
Sure, I will help you on that. Could you please provide your name to check your previous reservation status?
Sure, I am Betty Harris and search on that name.
Ok Harris, please be on hold to check.
Sure, take your own time.
We regret that, there is no reservation found under your name in our records.
Ok, that's fine. I had a great experience with your service, thank you for your help.
Thank you, have a great day.