Hello.
Hello, how can I assist you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I can help you with that. May I know your good name please?
I am Dennis Gonzalez.
Ok, please wait for a while.
Sure.
Dennis Gonzalez, there is no active reservation found under your name to do cancellation.
No problem, thank you for the information.
Thank you for choosing us, have a nice day.