Hello.
Hello, how may I help you?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I am here to help you for this. May I know your name please?
Thank you, I am Anthony Rodriguez.
Just a moment, let me check your reservation status in our records.
Sure, I will wait for your reply.
Sorry for inconvenience, no reservation is found under your name.
That's fine, thank you for your help.
Thank you very much for contacting our agency.