Hello.
Hello, welcome to ABC agency. How may I help you for today?
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with their, I was not aware of this thing, so can you please cancel the ticket for me?
Yes, I can help you with that. Please hold on for a moment. May I know your name please?
Ok. My name is Christine Brown.
I found an existing reservation with your name.
Ok. Please cancel it.
I have cancelled your ticket successfully.
Thank you for your quick service.
Than you, have a great day.