Hello.
Hello. How may I help you?
I need to cancel my existing reservation, which is done recently. Can you please help me out?
Sure, we are here to help you.
Thank you for considering my request.
May I know your name please?
Ok, please check reservation under the name of Frank Walker.
Sorry to inform you that there is no active reservation on your given name.
Ok, not a problem. Thank you for the information.
Thank you for contacting us.