Hello.
Hello, how may I assist you at this moment?
I am Deborah Phillips. I want to cancel my reservation, due to my health issues. Will you help me in cancelling reservation?
Sure, can you give me a moment?
Sure.
Congratulations, I have found your reservation, shall I cancel it?
Sure.
Your ticket is been successfully cancelled, you will be refunded within 5 working days.
Thanks for your service.
Thank you for opting us.