Hi.
Hello. How may I assist you today?
Can you please cancel my existing reservation as my plan to go for holiday trip got cancelled?
Sure, I will help you.
Ok.
Please help me with your name.
I am Carolyn Gonzalez.
Please allow me a minute.
Sure.
Carolyn Gonzalez, I am really sorry to inform you that there is no reservation done on your name.
That's ok, thank you.
Thank you for reaching us. Have a great time.