Hi.
Hello. How may I help you now?
My Interview was pre-planned at the last minute, will you please help me to change it as soon as possible?
Sure, I can help you and can I know your name for checking purpose?
Sure, my name is William Turner.
Please allow me a moment.
Ok.
Sorry, there is no reservation obtained on your name when I have checked in our back end to change your booking.
That's ok, thank you for the response.
You are most welcome and thank you for reaching us.