Hello.
Hello. How can I assist you today?
I want to change my brother's reservation, as he booked a flight on the wrong route. Can you help me?
Sure, I will help you with that.
Thank you.
Can I have the name on which ticket has reserved earlier?
My brother's name is Dennis Johnson.
Ok, please wait a moment.
Sure, take your time.
Sorry, there is no reservation found under the name of Dennis Johnson.
Oh! Maybe he already changed his reservation and did not inform me.
May be.
Anyways, thank you for checking.
My pleasure. Thank you for choosing us, have a great day.