Hello.
Hello,. How may I be of your help?
Owning an emergency I had to request for this cancellation.Can you please help me to cancel my recent reservation?
Sure, we are glad to assist you. May I know your name?
My name is Karen Martin.
Ok, please wait for a second.
Sure.
There is no reservation found on your name to cancel.
That's not a problem. Thank you.
Thanks for your approach.