HI.
Hello, how may I aid you?
Can you please help me in changing my reservation as my exams got postponed?
Sure, I am here to help you out.
Thank you.
May I know your name please?
I am Christine Evans.
Please wait for a moment, let me check your previous reservation status.
Ok.
Sorry, there is no reservation found on your name in our records.
Ok, no problem. Thank you for your information.
Thank you for reaching us.