Hello.
Hello.
My name is Samuel Scott.
How can I assist you?
Actually, I booked a ticket to NYC for a music event but due to bad weather, I want to cancel my trip.
Ok Samuel, please hold on for a moment.
Sure, take your time.
Sorry, I could not find any ticket booked with your name to cancel.
That's fine. Thank you for your time.
Thank you, have a nice day.