Hello, I am John Wilson.
Hello Wilson. How can I assist you at this moment?
As my manager did not approve my leave, I would like to cancel my recent reservation.
Sure John Wilson, I am happy to help you with that.
Thank you.
Please wait a moment to check your reservation status.
Sure, take your time.
Sorry John Wilson, no reservation has found under your name to cancel.
That's ok, thank you for checking.
Thank you for choosing us, have a good day.