instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello, I am Ruth Perez. 
 agent: Hello, How can I help you today? 
 customer: I love to do adventures as if now I would like to do Scuba diving in Shadow Cat Adventures at Phoenix, AZ-PHX. Can you please book a good reservation for me? 
 agent: Sure. Can you please provide your journey dates and origin code? 
 customer: I will start from New York, NY-JFK on 07/14. My returning day is on 07/16. 
 agent: Ok, please wait for a minute, I will check and get back to you. 
 customer: Ok. 
 agent: We found an Delta airline flight, with number 1004. The price is 200, with 1 connection. 
 customer: You can proceed for booking. 
 agent: Ok, your ticket has been booked with flight number 1004. 
 customer: Thanks for your service. 
 agent: Thanks for availing us.
answer:
book


question:
customer: Hello, I am Betty Walker. 
 agent: Hello, how can I assist you today? 
 customer: I am planning to meet my friend in Atlanta, can you please help me to book a flight ticket? Make sure that my price limit is 1000. 
 agent: Sure, can you please provide your journey dates? 
 customer: My travelling dates are from 06/21 to 06/23. 
 agent: How many connections do you need in between journey? 
 customer: I need a flight with single connection. 
 agent: Please mention your source and destination airport codes. 
 customer: I am travelling from NV - LAS to GA - ATL. 
 agent: Ok, please for a couple of minutes. 
 customer: Ok. 
 agent: We are glad to inform you that, we found a flight Delta airlines, flight number 1000, price is 100. 
 customer: Ok, you can proceed with my booking. 
 agent: Ok, your ticket has been reserved. 
 customer: Thanks for your service. 
 agent: Thank you for reaching us. 
 customer: Thank you.
answer:
book


question:
customer: Hi. I am Margaret Young. 
 agent: Hello, how can I serve you? 
 customer: I want to cancel my recent reservation, as my friend met with an accident. Can you help me in cancelling my recent reservation? 
 agent: Sure, we are here to help you. 
 customer: Thank you. 
 agent: Just wait a moment, I will check your details and revert to you. 
 customer: Sure, I will wait for your response. 
 agent: Thank you for waiting, we found a reservation on your name are you sure to cancel it? 
 customer: Yes, please cancel it. 
 agent: I have cancelled your reservation successfully. 
 customer: Thank you for your quick help. 
 agent: Thank you for reaching our service.
answer:
cancel