Hello.
Hello. How may I aid you at this moment?
I want to change my existing reservation, due to some health issue. Can you please help me with this?
Sure, I am gleeful to help you with that. May I know your name please?
Sure, please check the reservation on the name of Nancy Lopez.
Please wait for a while, let me check your previous reservation status.
Ok, I will wait.
Thank you for waiting. There is no reservation found on your name in our reservation list to change.
Ok, Thank you.
Most welcome, thank you for reaching us.