Hello.
Hello. How may I help you?
Can you help me to change an existing reservation with new vacation trip?
Ok, I am here to help you. May I know your name to check the previous reservation for you?
Previously I reserved ticket with the name of Samantha Green.
Thanks for giving your name, please wait for a while let me check.
Sure.
There is no reservation on your name.
It's not a problem, I think my brother has been cancelled that reservation. Thanks for your checking and great service.
Welcome, thanks for contacting us.