Hello.
Hello. How can I assist you?
Owing to emergency, I requesting you to change my existing reservation.
Ok, firstly let me check your reservation status. May I know your good name please?
My good name is Mark Evans.
Ok, please be on hold.
Sure.
Evans, there is no reservation found under your name to do changes in that.
Ok, not an issue. Thank you.
Thank you for choosing us.