Hello,. I am Thomas Mitchell.
Hello, how may I assist you at this moment?
I want to change my reservation as my plan to meet my share holder is postponed. Can you help me with that?
Sure, I am  here to help you with this reservation changing. Please hold for a moment, let me check your previous reservation status.
Thank you. Sure.
Thank you for waiting. There is no active reservation found with your name in our reservation list to change it.
Ok, no issues.
Thank you for contacting us, have a great day.