Hello.
Hello.
I am Thomas Lewis.
How can I assist you now?
Can you amend my reservation which I did recently?
Sure Thomas Lewis, I will help you with that. Please wait a moment to check your reservation status.
Ok, I will wait for your response.
Sorry Thomas Lewis, no reservation has found under your name to change.
That's ok, not a problem. Thank you for the information.
Thank you for choosing us, have  a  good day.