Hi.
Hello, How exactly I can serve you the best today?
I am Richard Jones.
Ok.
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I will help you with that.
Thank you.
Please wait a moment.
Sure, I will wait for your response.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no problem. Thanks for your information.
Thank you for reaching us.