Hello.
Hello, how may I serve you?
I want to change my existing reservation due to postpone of my exams, can you help me with that?
Sure, will you please let me know your name?
My name is Paul Hill.
Ok, please allow me a moment to check the status and revert you.
Sure.
Thanks for waiting Paul Hill, we could not find any reservation by your name in our data base.
No problem, thank you for the information.
Thank you for reaching us.