Hello.
Hello, how may I help you today?
I want to change my existing reservation. Could you help me with that?
Sure, we are here to help you.
Thank you.
May I know your name please?
Ashley Davis here.
Please wait for a while.
Ok.
Sorry to inform you that there is no active reservation found on your given name.
That's ok, no problem. Thank you.
Thanks for reaching us.