Hello, Linda Thompson here.
Hello, how may I assist you?
I want to change my existing reservation, as I am not feeling good to travel in this cool weather. Can you please help me?
Sure, I will help you with that. Please let me check your reservation status first.
Ok.
There is no reservation found under your name in our data base, Linda.
Ok, no problem. Thank you for your information.
Welcome, thank you for choosing us.