Hello.
Hello, how may I be at your service today?
Can you aid me to change my reservation due to emergency?
May I know your name please to check the status of your reservation?
Betty Jones here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Thank you.
Thank you for reaching us.