Hello.
Hello, how may I help you?
Can you please help me to cancel my existing reservation?
Sure, I am here to help you for this. May I know your name please?
Thank you. My name is Nicole Perez.
Please wait for a while.
Ok, take your time.
Sorry for inconvenience, no reservation is found under your name to cancel.
It's ok, not an issue with that. Anyways thank you for your time.
Thank you very much for approaching our agency.