Hello.
Hello, how may I assist you?
I am Melissa Thompson. I want to change my reservation due to heavy rain fall in JFK, can you please help me in changing the reservation ?
Sure, I will help you. Please wait for a moment while checking with your details.
Sure.
Sorry for inconvenience, there is no reservation found under your name.
That's fine, thanks for your information.
Thank you for reaching us Melissa.