Hi.
Hello, how may I help you?
Please help me to change an existing reservation as my trip got postpone due to bad weather conditions.
Sure, I am here to help you. May I know your name?
I am Emma Lee.
Thank you. Please wait, let me check your reservation status.
Sure.
Sorry, I have not found any reservation by your name in our database.
That's ok, not an issue. Thank you for your information.
You are most welcome.