Hi.
Hello.
I am Ronald Perez.
How can I help you at this moment?
Owing to an emergency, I need to change my existing reservation. Can you please help me with that?
Sure, I am here to help you with this. Please give me a moment to check your reservation status.
Ok.
Ronald Perez, there is no active reservation found under your name in our database.
Ok, no issues. Thank you for your quick response.
Thank you for opting us.