Hi.
Hello, how can I aid you?
I want to change my existing reservation due to my health issues, can you please help me with this?
Sure, I'm happy to help you with that. May I know your good name please?
My name is Amanda Johnson.
Ok, please wait for a while.
Sure.
Amanda Johnson, there is no active reservation found under your name to do modifications in that.
No problem, thank you.
Thank you for choosing us.