Hi.
Hello, what services are you seeking from us?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
 Sure, may I know your good name?
I am David Hall.
Ok, please wait for a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thanks for the information.
Thank you for connecting with us.