Hello.
Hello, how my I support you?
I would like to cancel my reservation due to sudden plan change in the trip as my friends planned to go some other place this time, can you please help me by cancelling my ticket?
Sure, I am here to help you.
Thank you.
Can you please provide your good name?
I have made the reservation on the name Gary Edwards.
Ok, please wait for a minute I will revert to you with the current status.
Ok, take your won time.
We are hardly try to find your reservation but, we are sorry to inform you that, we did not find any reservation with your name.
Ok no problem, may be it was cancelled by one of my friend. Thank you for your information.
That's fine, thank you for availing us.