Hello.
Hello, how can I assist you for today?
Can you please help me in changing my reservation?
I am glad to help you about that, can you please let me know your name to check reservation status?
Sure, my name is Karen Walker.
Please wait for sometime to check the reservation status under your name.
Sure.
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you.
You are welcome, thank you for reaching us.