TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: My name is Amanda Jackson. 
 agent: OK. 
 customer: I want to attend flower festival at Detroit, DTW. Can you help me in booking a flight ticket? 
 agent: Sure, please provide your dates of journey? 
 customer: My dates are 08/30 to 09/01. 
 agent: Ok, your boarding airport please? 
 customer: My boarding point is PHX. 
 agent: Ok, wait a moment. 
 customer: Sure. 
 agent: A flight in Hawaiian airline is available for you with fare 200. Shall I confirm 1000 flight? 
 customer: Ok, Confirm. 
 agent: Your ticket has been booked successfully. 
 customer: Ok, Thank you. 
 agent: Thanks for reaching us, have a nice day.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello. How can I aid you today? 
 customer: I want to change my reservation as my previous agent did not get it right, can you please help me with it? 
 agent: Ok, sure I will help you with that. Meanwhile may I know your name? 
 customer: My name is Elizabeth Young. 
 agent: Please wait. 
 customer: Sure. 
 agent: Sorry, no reservation found on your name to change. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: My name is Kevin Hill. 
 agent: Glad to meet you Kevin Hill. 
 customer: Could you do me a favour in booking a plane ticket with 0 connection? 
 agent: Yes, I will try my level best. May I know your travelling dates? 
 customer: Sure, my voyage dates are from 07/08 to 07/10. 
 agent: Ok, let me know your airport codes too. 
 customer: Sure, my airport codes are from HOU to DFW. 
 agent: Please wait for a moment, while I search for the flight. Sorry for the inconvenience, there is no flight for you on your route. 
 customer: That's ok, thank you for the information. 
 agent: Thanks for choosing us.

SOLUTION:
no_flight