Hello.
Hello, how best I can serve you at this moment?
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
Sure, we are here to help you. May I know your name to check your reservation status?
Myself William Moore.
Ok, please be on hold.
Ok.
Sorry we could not find any reservation on your name in our database.
Not an issue. Thank you.
Thank you for choosing us.