Hi. Laura Lee here.
Hello, how may I help you today?
I have booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
Sure, we are here to help you.
Ok.
Can you please wait a minute?
Sure.
Sorry, there was no reservation found on your name.
Ok, that is not a problem. Thank you.
Thank you for choosing us.