Hi.
Hello, do you need any help from us?
Can you please change my recent reservation? As my planned trip has been postponed to some other dates.
Ok, could I have your name please?
Sure, my name is Jacob White.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes further.
Oh! That's ok, thank you for giving the information anyways.
Thank you for consulting us.