Hello.
Hello, how can I aid you today?
I would like to change my recent reservation, will you help me with that?
Sure, I am here to help you.
Thank you for accepting my request.
May I know on whose name the ticket has been reserved formerly.
Myself Kathleen Thomas.
I found a reservation on your name Kathleen Thomas, may I know your airport codes please?
My airport codes are ATL and DCA?
Ok, can you please provide your travelling dates?
My travelling dates are Sept 26 and Sept 28.
Ok, do you have any specifications?
I need a direct flight.
Sorry Kathleen Smith, there are no flights available on your requested dates.
Ok, not an issue,. Thank you for your information.
Welcome, thank you for choosing us. Have a great day.