Hi.
Hello, how may I assist you?
As my friends are already booked a ticket with them, I would like to cancel my reservation. Can you help me with cancelling my reservation?
Sure, we are happy to help you.
Thank you.
May I know your good name?
Sure, I am Charles Lewis.
There is no reservation on your name.
Ok, no problem. Thank you for your information.
Thanks for choosing us.