Hi.
Hello, how may I aid you?
I want to change my existing reservation due to an emergency, can you please help me?
Sure, may I know your name?
Sure, my name is Eric Allen here.
Please give me a moment to check your ticket status.
Sure, I will wait.
Sorry Eric Allen, no reservation is available by your name.
Ok, not an issue.Thank you for your information.
Thank you for choosing us.