Hello.
Hello, how can I assist you for the day?
Brenda Harris here. Please help me out in changing my existing reservation.
Sure, I am here to help you with that changing. Please hold for a moment, let me check your previous reservation.
Ok.
Thank you for waiting. Sorry to say, there is no reservation found with your name to cancel it.
Ok, no issues. Thank you for your information.
Thank you for choosing our agency, have a good day.