Hi.
Hello. How can I aid you?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, We are here to help you.
Ok.
May I know your name?
I am Kimberly Wright.
Give me a minute.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
That's ok, thank you.
Thank you for reaching us.