Hi.
Hello. In which way I can assist you today?
I want to cancel my reservation because my mother is unwell. Can you please help me out?
Sure, I can help you with that.
Thank you.
May I know your name for checking your previous reservation status?
Sure, my name is Nicole Gonzalez.
Ok, please wait a moment.
Sure.
There is no previous reservation found on your name Nicole Gonzalez.
No problem, thank you for checking.
Thank you for contacting us, have a nice day.