Hello, I'm Linda Allen.
Hello. How may I assist you Linda Allen?
Due to the sudden mild heart attack to my grand father, I immediately want to cancel my recent reservation.
So sad to hear, give me a moment to check the reservation status in our database.
Ok sure, take your time.
Sorry, there is no reservation found under your name to cancel the ticket.
It's ok, may be my friend has canceled that ticket. Thank you.
Thank you and I hope your grand father recover soon.