Hi.
Hello, how can I guide you for today?
Owing to an emergency I want to cancel my reservation, can you help me?
May I know your name?
Myself Jonathan Adams.
Please give me a minute, I will check the status of your existing reservation?
Ok.
Sorry, there is no reservation found under your name to cancel.
No problem, thanks for checking.
Thank you for contacting us, have a nice day.