Hi,.
Hello, how may I abet you today?
Owing to an emergency, please change my existing reservation.
Sure, I am here to help you.
Ok.
To check the reservation list, may I know your name please?
I am Cynthia Miller.
Please hold on a while. I will check your reservation and proceed to change it.
Sure.
Thanks for being on hold. I regret that there is no reservation found on your name.
Thanks for the help.
Thank you for making an enquiry with us, have a good day.