Hello, Angela White here.
Hello, how may I support you today?
I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with cancellation?
Sure, please wait for a while.
Sure.
Thank you for waiting, we found a reservation on your name, shall I proceed with cancelling?
Yes, you can.
Your ticket has been cancelled.
Thanks for your help.
Thank you for reaching our agency in cancelling your reservation.