Hi.
Hello. How can I assist you at this moment?
I need your help in changing my reservation as I am unwell. Can you please do that for me?
Sure, I will help you with that.
Thank you.
Please wait a moment to check your reservation status.
Sure, my name is Amy Taylor.
Ok, please wait a moment.
Sure.
Sorry Amy Taylor, no reservation has found under your name to change.
Not an issue, anyway thank you for checking.
Thank you for choosing us, have a good day.