Hello.
Hello.
I am Kimberly Thomas.
How can I help you today?
Owing an emergency, I want to cancel my recent reservation. can you please help me out?
Sure, I will help you to cancel your reservation.
Thank you.
Please allow me a moment.
Ok, take your time.
I found your previous reservation and it is successfully cancelled.
That's ok, no problem. Anyway thank you for checking.
Welcome, have a nice day. Thank you for choosing us.