Hi.
Hello, how can I help you today?
 I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?
Sure, Let me know your name to check your reservation?
I am Rebecca Brown.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Not a big issue, anyhow thank you very much for checking the reservation status.
Thank you for choosing us.