Hello, Kevin Phillips here.
Welcome to our travel agency. How may I help you today?
I would like to make few changes in my previous reservation as my mother will be travelling with me now.
Oh sure. May I know what name was you reservation done under? Was it your own name or any other?
Yes, it was on my name only.
Okay. Just give me a moment to find your details in my system.
Sure, take your own time.
Mr. Phillips. There seems to be no reservation under your name.
That's fine, no issues with it, maybe I haven't booked it properly as I was in a hurry.
Okay. Please reach out to us if you need any help again.
Thank you for your assistance.
Have a good day.