Hi.
Hello, how can I assist you today?
We actually planned a holiday trip, but due to some reason it is cancelled at last moment. So, please cancel my ticket.
Sure, we are here to help you. May I know your name please?
I am Anna Phillips.
Thanks for your good name. Please wait for a while.
Ok.
Thanks for your patience.
Ok.
Sorry, we did not find any existing reservation based on your name.
Ok, Thanks for your valuable service provided.
Thanks for availing us, have a nice day.