Hello. Jason Lewis here.
Hello, how may I render you?
I am planning to change my reservation because of sudden health issue to my son, can you please help me out with changing of my reservation?
Sure, I will help you. Please wait for a while, I will check the status of your reservation.
Thank you for accepting my request, take your time to check.
Sorry Lewis, there is no reservation showing on your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
You are welcome, thank you for reaching us, have a nice day.