Hi, is this Google booking agency?
Yes, welcome to Google booking agency. How may I aid you?
 Me and my friends have planned a trip in this winter season and they reserved our ticket's , but, due to my semester exams I am unable to go with them, can you cancel my ticket?
Definitely, may I know on which name you booked the ticket?
It is booked on Michael Nelson name.
Ok, wait for a while.
Sure.
There is no reservation found on your name, may be you did not book the ticket properly.
I think so, ok, no problem. Thank you for searching and quick help in finding.
It's my pleasure, thank you for consulting us.