Hello.
Hello, how may I address you?
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
Sure, will you please let me know your name?
Thank you for considering my request. My name is Steven Lee.
Ok, please allow me few minutes to check the current status and revert you.
Sure, take your time.
Thanks for waiting, there is no reservation found active under your name in our data base.
Oh! I think it might be cancelled by my brother. Anyway, thank you.
Thank you for picking us.