Hi.
Hello. How may I help you today?
Myself Laura Thomas. I would like to stay some more days in my hometown, so I just want to cancel recent reservation.
Just give me a moment to check with your previous reservation before cancellation.
Sure.
I couldn't find any reservation by your name Laura, sorry for the inconvenience.
Oh! it's ok, no problem.
Do you need any other help from our agency, let me know?
No, thank you for helping me.
Thank you for contacting our agency. Have a nice day.