Hello.
Hello, how may I assist you today?
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
Sure, I am here to help you. Can I have your name please?
I am Edward Rodriguez from Houston.
Ok, please be on hold.
Ok.
Thanks for being on hold, no reservation was found on your name in our database.
Ok, Thank you for your help.
Thanks for visiting us.