Hello, I need to cancel a reservation that I made recently.
I can help you with that. What is the name under the reservation?
Oh I think it was done under my name. Barbara Smith.
It appears that your flight has already been canceled.  Is there anything else that I can help you with today?
Thank god it was already cancelled. I thought I lost my chance on refund. I think that is it for today. Thank you so much for checking that out for me.
Your welcome.  If you have not yet received your refund, it should be credited to the original payment method within the next 5 business days.  Thank you and have a nice day.