Hi.
Hello. How can I guide you?
Could you please help me to change an existing reservation as my plan to meet my grand parents got postpone due to my health issues?
Sure, We are here to assist you. May I know your name?
I am David Hall.
Please wait a while.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.