Hello.
Hello, how may I amend you?
 I want to cancel my reservation as my adventure trip got cancelled. Can you aid me with that?
Sure, we are euphoric to help you. Please mention your name to check the reservation.
Sure, my name is Gary Turner.
Ok, please give me a minute.
Sure.
Thank you for your time, we did not find any reservation on your name.
No problem, thanks for your information.
Thank you for contacting us.