Hello.
Hello. How may I guide you today?
I have to change my travelling dates in my previous reservation due to my planned event got postponed. So please help me with that.
Sure, I will help you with that.
Thank you for accepting my request.
May I know your name please?
Ok, my name is Virginia Gonzalez.
I am sorry to say that there is no reservation found under your name.
That's fine, not an issue.
Thank you for reaching us, have a great day.