Hello.
Hello, how may I assist you today?
I want to cancel my reservation, so please help me in the cancellation.
Sure, may I know your name for the cancellation process?
Myself Kimberly Phillips.
Thank you, please wait for a while.
Ok.
Sorry, as per your concern I can not amend your reservation as your reservation is not found as per our records.
Not an issue. Thank you.
Welcome, thank you for reaching  us.