Hello.
Hello. How best can I help you now?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, I am glad to help you in cancelling your reservation.
Thank you.
May I know your good name to proceed further?
Myself Susan Young.
Ok, please wait for a while.
Sure.
Sorry to say that, we have not found any active reservation on your name.
That's ok, no problem. Anyway thank you for checking out.
Thank you for opting us.