Hi.
Hello. Can I know your concern?
Owing for an emergency, I want to cancel my flight reservation. Can you please help me?
Ok, please may I know your name?
Thank you. I am Alexander Hernandez.
Ok, I will check please wait.
Sure.
Ok, thank you for waiting. Sorry as per the records your reservation is not found to cancel.
No problem, thank you for checking.
Thank you for choosing our agency.