Hello.
Hello, do you need any help from us?
I would like to change my recent reservation doe to some personal issues, will you help me with that?
Sure, could I have your name please?
Myself Jack Rodriguez.
Ok, please allow me a moment.
Ok, take your own time.
Sorry, there is no reservation with your name in our portal to make changes.
Ok, not an issue. Thank you for your information.
You are welcome, have a great day.