Hello.
Hello. How may I assist you?
I want to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Jacob Adams.
Wait a moment please.
Sure, take your own time.
Jacob Adams, we haven't found any reservation under your name in our database.
No problem, thank you for checking.
Thank you for choosing us.