Hello.
Hello. How can I aid you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you please help me out?
Sure, I am here to help you.
Thank you.
May I know on whose name the ticket has been reserved formerly?
I am Christine Thomas.
Sorry Christine Thomas, there are no flights reserved on your given name formerly.
Ok, no problem. Thank you.
Welcome, thank you for choosing us. Have a great day.