Hello.
Hello, how may I aid you today?
I want to change my existing reservation due to some health issues. Can you please help me with this?
Sure, may I know your good name?
I am Thomas Carter.
Ok, please wait for a minute.
Sure.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for checking.
Thank you for reaching us.