hello.
Hello, how may I address you?
I need to cancel my ticket due to sudden change in my plan.
Ok, Will you please forward you name?
Dorothy Johnson here.
Ok, let me check the status of the reservation made formerly and revert you.
sure, take your time.
Thanks for waiting, I have through the list twice but could not find any reservation active by your name.
Not a problem, Thank you for helping me.
Thank you for choosing us.