Hello.
Hello. In which way I can help you at this moment?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I will help you with that. Can you please mention your name for further process?
Frank Lopez.
Ok, please hold on a moment.
Ok.
There is no previous reservation available under your name.
Not an issue, thank you for the information.
Thank you for reaching us.