Hello,.
Hello, how may I help you?
I am Joshua Hill. Please, cancel my recent reservation due to sudden demise of my grand father.
Sure, we are here to help you.
Thank you.
Please, stay online. I will check the previous list and revert to you.
Sure.
Thank you for your valuable time.
Ok.
No reservation was found on your name to cancel.
Ok, not a problem. Thank you for your quick response.
Thank you for reaching us, have a great day.