Hello.
Hello, how can I help you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, Let me know your name to check your reservation?
Thank you for your response, my name is Daniel Harris.
Ok, please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Oh! It's ok, no problem. Thank you for your information.
Thank you for choosing us.