Hi. Emma Walker here.
Hello, how may I assist you today?
I would like to cancel my reservation due to terrorist attacks in Syria, can you help me?
Sure, please wait for a moment.
Ok, please check with my previous booking and tell me the status.
Thank you for waiting, no reservation was found on your name in the database.
Oh! That's sad to know, thank you for checking anyways.
Thank you for reaching us.