Hello.
Hello, how may I be at your assistance?
Owing to an emergency I had to request for this change reservation, can you please help me in that?
Sure, may I know your name to check the reservation list?
My name is Ashley Green.
Please stay online.
Sure.
Thank you for your time, we did not find any active reservation in your name to make changes further.
Ok, that's not a problem. Thanks for your information.
Thank you for reaching us. Have a nice day.