Hello,.
Hello, how can I aid you?
Owing to an emergency I had to request for this change reservation.
Sure, we are here to help you. May I know your name to check your details in our database?
I am Timothy Collins.
Ok, please wait a moment. I will check and get back to you with the status.
Sure.
Thank you for waiting, unfortunately there is no reservation exist on your name to proceed further.
Ok.
Thank you for consulting us.