Hello.
Hello. How may I help you today?
Owing to an emergency as demise of my grandfather. I want to cancel my recent reservation.
Ok, may I know your name to proceed cancellation?
My name is Virginia Evans.
Ok, please hold on a while. I will let you know. We did not find any reservation on your name.
Ok, No problem. Thanks for the information.
Thanks for approaching us, have a nice day.