Hello.
Hello, how can I aid you today?
Can you please help me to cancel my reservation as my tournament got cancelled due to bad weather conditions?
Sure, I am glad to help you.
Thank you.
May I know your good name to proceed further?
I am Paul Rodriguez.
Please be on hold.
Sure.
There is no reservation found on your name in our database to cancel it.
Ok, not an issue. Thank you for your help.
Thank you for availing us.