Hi.
Hello. How can I assist you at this moment?
I want to change my existing reservation due to my official leaves got cancelled. Can you help me for that one?
Sure, I am gleeful to help you with that. May I know your name please?
Karen Perez here.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no active reservation found on your name in our database to change.
No issues, thank you for the information.
Most welcome, thank you for contacting us. Have a great day.