Hi.
Hello, how can I assist you?
I would like to amend an existing reservation due to an emergency, can you please help me?
Sure, may I know your name?
Sure, my name is Virginia Miller here.
Ok, please wait a minute.
Sure, I will wait for your response.
Sorry, there is no reservation found on your name to change.
Ok, not an issue.Thank you for your information.
Thank you for contacting us, hope to serve you again.