Hi.
Hello, how may I help you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, may I know your good name for the cancellation process?
I am Stephen Allen.
Wait a while, kindly.
Sure.
Thank you for being waiting. Sorry, there is no reservation found for the user name in our back end to cancel it.
Ok, no issues. Thanks for the information.
Thank you for opting us.