Hi.
Hello, how may I serve you?
I would like to change my reservation due to postpone of my reporting date in my head office for a seminar. I request you to please change my reservation.
May I know your name?
Sure, reservation was done by the name Michael Carter.
Please wait for a moment, let me check and back to you.
Sure.
Sorry to notify, there is no reservation found on your name.
Fine, thank you.
Thank you, have a nice day.