Hi. I am Rachel Carter.
Hello. How may I help you?
I want to cancel my recent reservation due to my health issue, so can you please help me with this?
Sure, I will help you. Please wait online for a while, let your check your reservation status in our database.
Sure.
Sorry to say you that there is no reservation found under your name in our database.
Not a problem, thank you.
You are welcome and thank you for choosing us.