Hello.
Hello, how can I provide assistance to you?
As my plan to go for music festival got cancelled due to some health issue, I need to cancel my reservation.
Ok.
Will you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name to check the reservation?
I am David Allen.
Please, wait for a while.
Sure.
Thank you for your time, there is no reservation found on your name.
It's ok, no problem. Thank you for the information.
Thank you for approaching us.