Hi.
Hello, how can I help you?
I have planned to meet my friends but due to health issue I am unable to travel, so can you please help me with cancelling my reservation?
Sure, may I know your good name?
My name is Barbara Parker.
Please wait for a moment.
Ok.
Sorry to say that, no reservation was found with your good name.
No worries at all, thank you.
Thank you for reaching us.