Hello.
Hello, how may I help you?
Can you help me in changing my existing reservation?
Sure, may I know your name please?
My name is Jason Phillips.
Ok, please wait, let me check your reservation.
Sure, I will wait for your information.
Sorry to inform you Jason Phillips, there is no active reservation found with your name in our records.
Ok, not an issue. Thank you for providing information.
My pleasure.