Hello.
Hello, how may I aid you?
Due to an emergency, I would like to cancel my previous flight ticket booking. Can you please help me with that one?
Sure, may I know your good name please?
Thank you for considering my request and my name is Linda Robinson.
Wait a while, kindly.
Sure, I don't mind with waiting.
 Sorry, there is no reservation found for the user name in our back end to cancel it.
It's alright, no problem with that one. Thank you for checking my reservation status.
Thank you for reaching us.