Hi.
Hello, how may I assist you today?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, may I know your name for the changing process?
I am Raymond Gonzalez.
Thank you, please wait for a while.
Sure.
Sorry, we couldn't find a reservation on your name to change.
Ok, no issues. Thanks for the information.
Welcome, thank you for reaching us.