Hello.
Hello, how can I help you today?
I want to change an existing reservation, so please help me in changing the reservation.
Let me know your name to check your reservation?
Myself Kathleen Lee.
Ok, please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Not an issue. Thank you.
Thank you for choosing us.