Hello.
Hello, how can I assist you today?
As my plans to visit Dallas has postponed, I would like to change my existing reservation. Can you please help me with this?
Ok, I will help you in changing your reservation. May I know your name please?
My name is Benjamin Roberts.
Sorry Roberts, I have not found any reservation by your name in our database.
Ok, not an issue. May be my friend has already changed my reservation. Thank you for your information.
Thank you for contacting us and have a good day.