Hi.
Hello. How can I aid you at this moment?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I can help you with that. May I know your name for further process?
Sure, my name is Steven Collins.
Please hold on a moment, I will check your reservation status.
Ok.
There is no previous reservation available in your name Steven Collins.
That's ok, thank you.
You are welcome.