Hello.
Hello, how can I help you today?
I want to cancel my recent reservation due to bad health issues, can you help me with that?
Let me know your name to check your reservation?
I am Susan King.
Ok, please wait a moment.
Sure.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok,  no problem. Thank you.
Thank you for choosing us.