Hi.
Hello. How can I aid you today?
I need to cancel my reservation as I am not able to make my trip due to some heavy work in the office. Can you help me about that?
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
Thank you for considering my request. I have done my reservation with my name Kathleen Smith.
Ok, hold on for a moment. Let me check.
Sure, I will wait for your response.
Sorry Kathleen Smith, there are no flights reserved on your given name formerly.
Not an issue with that, anyways thank you for the information.
Welcome, thank you for choosing us. Have a great day.