Hello.
Hello, how can I guide you for today?
I need to cancel my recent reservation, as my planned trip with my family got cancelled. Can you please help me out?
May I know your name?
Sure, myself Samantha White.
Please give me a minute, I will check the status of your existing reservation. Sorry, there is no reservation found under your name in our database.
Not a problem, anyway thank you for the information.
Thank you for contacting us, have a nice day.