Hi.
Hello.
I am Kimberly Gonzalez.
Can you please tell me how may I help you?
Would it be possible to change my reservation?
Yes, it is possible to change  the details if the existing reservation was found.
Thanks.
Sorry to inform you that, there is no reservation found on your name in our database.
It's ok, thanks for checking.
You are welcome. Thank you for reaching us.