Hi.
Hello, how can I serve you today?
Due to sudden demise of my grandfather, I need to cancel my reservation. Can you please help me out?
Sure, I am here to help you.
Thank you.
May I know your good name please?
I am Stephanie Brown.
Please wait for a while.
Ok.
Thanks for being patient, there is no active reservation found on your name.
Ok, no problem. Thank you for your information.
Thank you for reaching us.