Hi.
Hello, how may I assist you today?
I want to change my existing reservation which is done recently due to some health issues, can you please help me?
Sure, may I know your name?
Sure, my name is Matthew Lewis.
Ok, please wait for a while.
Sure, I will wait.
Thanks for waiting, there is no reservation found on your name.
Ok, no problem. Anyways, thank you for your service.
Thank you for reaching us.