Hi.
Hello, how can I assist you for the day?
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
Sure, I am here to help you.
Thank you.
May I know your good name?
My name is James White.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
No problem, thank you for the information.
Thank you for reaching us.