Hello.
Hello, How may I aid you?
I have a bank problem at my home town but the problem is solved, so I need to cancel my reservation. Can you please help me in cancelling?
Sure, to proceed further we need to know your name?
Raymond Gonzalez is my name.
 Ok, please wait for couple of minutes, let me check the reservation list and get back to you.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thank you for your information.
Thanks for communicating us.