Hello.
Hello, how may I address you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, will you please forward me your name to check the status and revert you?
I am Ruth Roberts.
Ok, please allow me few minutes I will go through the data base and get back to you with an update.
Sure.
We found a reservation on your name. Shall I proceed to cancel it?
Yes, Proceed.
Your request for cancellation has been processed successfully and the refund amount will be initiated to your bank account within 2 to 3 working days.
Thank you.
Thank you for opting us.