Hello, I am Shirley Mitchell.
Hello Mitchell, how can I help you?
Me and my friends have planned a trip in this winter season and they reserved our ticket's , but, due to my semester exams I am unable to go with them, can you please change the existing dates ?
Sure, I will help you. Please wait for a while.
Ok, take your own time.
Sorry to tell that there is no reservation on your name.
That's ok fine, thanks for your hand help.
Thank you for approaching us.