Hi.
Please let me know, what kind of service your looking for?
I need to amend my reservation, can you help me out?
Sure, we are gleeful to help you.
Thank you.
May I know your good name?
Myself Nicholas Smith.
Please hold for a moment. Sorry to say that, there is no active reservation found on your name.
That's ok, thank you for checking.
Thank you for communicating with  us.