Hello, I am Brenda Hill.
Hello, how can I assist you for the day?
Unfortunately my exams was cancelled so I want to cancel my reservation, can you please help me to cancel me reservation?
Sure, we are gleeful to help you. Can you please wait for a moment, I will check with your reservation.
Ok.
Thank you for waiting, I am sorry to inform that there is no reservation found with your name.
Ok, no problem.
Thank you for choosing us. Have a good day.