Hello, I am Patrick Allen.
Hello, How can I support you today?
 My football match has been postponed due to bad weather, can you please change my reservation?
Sure, we are perky to serve you.
Thanks for considering my request.
Please hold on for a minute.
Ok.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Oh! Maybe it does not reserved properly.
Thank you for opting us.