Hi.
Hello. How may I assist you?
Owing to an emergency, I want to change my existing reservation.
Sure, I will help you. May I know your name please to check your reservation status?
Sure, Donna Nelson here.
Please hold on a moment.
Sure.
Donna Nelson, no reservation has been found on your name in our database.
Ok, no worries at all. Thank you for your kind service.
Thank you for approaching us.