Hi.
Hello. How may I assist you today?
Can you please help me in changing my recent reservation?
Sure, I will help you.
Thank you.
Please let me know with the name on which the booking is done.
I have reserved my flight ticket with name Nicole Hernandez.
Please allow me a minute.
Ok, sure.
Nicole Hernandez, I am really sorry to inform you that there is no booking done on your name.
Ok, fine thank you for checking.
Thank you for understanding. Thank you for reaching us. Have a great time!.