Hello.
Hello. How can I assist you today?
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
Sure, may I know your name to check for the previous reservation?
Myself Ronald Wright.
Please allow me a moment while I check for the reservation status.
Ok.
Ronald Wright, there is no reservation found under your name.
It's ok, thank you for checking.
You are welcome. Thank you for contacting us.