Hello.
Hello, how may I help you today?
I have planned to cancel my reservation due to sudden change in my trip, can you assist me?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Amy Jones.
Please wait a minute.
Sure.
Sorry, there is no active reservation on your name to cancel.
No problem, thank you for searching.
Thank you for availing us.