Hi.
Hello, how may I be at your service today?
Would it be possible to cancel my reservation, which I have done with my name?
May I know your name please to check the status of your reservation?
My name is Jennifer Scott.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal to make changes further.
That's ok, thank you for the response.
Thank you for reaching us.