Hello.
Hello. What help do you need from our agency?
I have to change my reservation due to my planned event got postponed. So please help me with that.
Sure, I am here to help you with that. Can I know your full name please?
Thank you. please check the reservation with my name Edward Walker.
Ok, please hold on for a minute.
Sure, take your time.
Sorry to inform you that, there is no active reservation found on your name to change the details.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
You are welcome. Thank you for choosing us.