In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello, how can I support you now? 
 customer: I am Kimberly Roberts. I want to book a ticket from JFK to OAK to attend seminar, can you help me in booking? 
 agent: Sure, please share me your planned journey dates? 
 customer: I am departing on Aug 31 and return on Sep 02. 
 agent: Please mention your connection limit? 
 customer: I need a flight with connection limit 1. 
 agent: May I know your depart and return flight timing? 
 customer: I want to return time in morning time. 
 agent: Do you have any other requirement? 
 customer: I do not have any other specifications. 
 agent: Thank you for the flight details, sorry there is no flight available on your given journey route. 
 customer: That's ok, thank you for your information. 
 agent: Thank you for visiting us, we hope see you again.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: I have planned to visit DFW from JFK, please assist me in booking. 
 agent: Sure, can you share your trip dates? 
 customer: My preferred dates are Mar 10th and return Mar 12th. 
 agent: Do you have any preferences? 
 customer: Yes, I need economy class. 
 agent: May I know your name? 
 customer: Barbara Martinez. 
 agent: There is a connecting flight with number 1002 in airline Spirit, the fare is 100 in economy class. Can I book it? 
 customer: Proceed. 
 agent: Your ticket is reserved, the depart time is 23:00 hours and return time is 13:00 hours. 
 customer: Thank you for booking. 
 agent: Thank you for opting us.
[A]: book


[Q]: customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: Can you please assist me with finding a flight on the route from BOS to DTW? 
 agent: Sure, could you please share me with your dates of journey? 
 customer: My journey dates are from Feb 15 to Feb 17. 
 agent: May I know your name please? 
 customer: Myself Ronald Williams. 
 agent: Are you looking for any other help from my side? 
 customer: I need a direct flight. 
 agent: Please wait for a mean while. 
 customer: Sure. 
 agent: I found a direct flight of fare 700 with the Southwest airline, shall I proceed with this ticket booking? 
 customer: Please book it. 
 agent: Ok, I have reserved your ticket with the flight number 1011, your depart time is at 5:00 hours and return will be at 17:00 hours. 
 customer: Thank you for helping me with booking. 
 agent: You are welcome, have a safe journey. 
 customer: Thank you.
[A]:
book