Hi.
Hello. How may I assist you?
I want to cancel my reservation as my exams got cancelled due to heavy rain in our city. Can you please help me out?
Sure, I will help you in cancelling the reservation.
Thank you.
May I know your name please?
Sure, myself Frank Young.
Sorry, there are no reservations found under your name.
It's ok, anyway thank you for the information.
Thank you for choosing us.