Hi.
Hello, how can I help you?
I am Patricia Moore. Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I can help you in that one.
Ok.
Please give me a moment to check it.
Sure.
I have checked based on your request but I am unable to find your previous ticket booking to help you in cancellation.
That's ok, thank you for checking.
It's my pleasure and thank you for opting our agency, have a nice day.