Hello.
Hello, how may I assist you?
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
Sure, may I know your name please?
Myself Helen Young.
I found a reservation on your name, Shall I proceed to cancel that ticket?
Ok, please cancel that flight ticket.
Your ticket has been cancelled. Thank you for availing our services.