Hello, my name is Emma Smith.
Hello, how can I help you for the day?
I want to cancel my reservation as my kid is not well and I need to stay with him so I cannot go on the trip. Can you please help?
Sure, I can help you out in cancelling reservation.
Thank you.
Please wait for a while, let me check your previous reservation status.
Sure.
Sorry to say that, there is no active reservation found with your name in our database to cancel it.
No problem, thank you for your valuable time.
You are most welcome, thank you for choosing our agency. Have a great day.