Hello.
Hello. How may I assist you today?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
Sure, may I know your name?
My name is Kenneth Jones.
Please wait a moment.
Ok, I will wait.
Sorry to say that, there are no active reservations on your given name to cancel.
Anyway, thanks for the information.
Thank you for reaching our service.