Hello.
Hello, do you need any assistance from us?
As my meeting with my clients has been postponed, can you please do me favour by changing the existing reservation?
Sure, I will help you. Could I know your name please?
My previous booking has done with my name Donald Harris.
Ok, please wait for a while.
Sure.
Donald, I haven't found your previous reservation in our portal to change further.
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
Thank you for opting us, have a great day.