Hello.
Hello, how can I help you?
I need to cancel my recent reservation, due to heavy floods at my destination. Can you please help me with cancellation?
Sure, please share your name to search your active reservation.
Sure, you can check my reservation on the name of Charles Walker.
Sure, please wait for a while.
Sure.
I don't see any reservation on your name to cancel.
Ok, thanks for your service.
Thank you.