Hello. My name is Jack Hernandez.
Hello Jack. How can I guide you?
Actually, I booked a ticket NYC to attend a carnival, but due to a medical emergency, I want to cancel the trip.
Ok Jack, so do you want me to cancel your reservation?
Yes, can you help me out.
Yes, please hold on for a moment and I will check the status of your existing reservation.
Sure, take your time.
Sorry, I could not find any reservation done with your name.
That's ok. Thank you for your time.
Thank you, have a great day.