Hi.
Hello, how can I assist you?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, may I know your name please to check the reservation status?
Sure, my name is Steven Smith.
Smith, there is no reservation found with your details. So, we couldn't there is no possibility of refund.
That's ok, thank you.
Thank you for contacting us.