Hello.
Hello, how may I help you?
I have to cancel the flight ticket because my friends cancelled the tour due to some problem, can you help in that?
Sure, please wait for a while.
Sure, I can wait for your response.
Can I know your name?
My name is Donald Gonzalez.
Donald, there is no reservation found with your name.
Not a problem with that one, thank you for your confirmation about my flight ticket cancellation.
Most welcome.