Hi.
Hello.
I am Mary Adams.
How can I aid you at this moment?
I need to cancel my reservation, can you help me out please?
Sure, I am glad to help you.
Thank you.
Please allow me a moment.
Sure.
Thank you for waiting. Sorry Adams, here there is no reservation found under your name in our database to cancel it.
My pleasure. That's ok, no problem. Thank you for your information.
Thank you for reaching us, have a great day.