Hello.
Hello, how can I assist you now?
I want to cancel my reservation due to some emergency issues, will you please help me to cancel?
Sure, I will help you with cancellation.
Ok.
May I know your good name?
Sure, I am Nancy Scott.
Please wait for a moment.
Sure.
Thank you for waiting, sorry there is no reservation found on your good name in our system data.
No worries, thanks for your prompt response.
Thank you for reaching us, we hope see you again.