Hi.
Hello, how may I address you?
Can you help me in changing my recent reservation, as my exams are cancelled?
Sure, please let me know your name to check the status and revert you.
Please check under the name Anna Hall.
Ok, please wait.
Sure, I will stand by.
Thanks for waiting, there is no reservation found by the name you provided.
That's ok, thank you for checking.
Thank you for choosing us.