Hello.
Hello. How may I assist you?
I have to change my reservation as I have to prepare for my exams, can you please help me?
Sure, I am glad to help you.
Thank you.
May I know your name please to check the status of your reservation?
My name is Rebecca Allen.
Please hold on a moment.
Ok.
Rebecca Allen, no reservation has been found on your name in our database.
Not an issue, thank you for the information.
Thank you for choosing us.