Hi.
Hello, how can I assist you?
Can you help me to cancel the reservation which I had done recently?
Sure, I can help you with that. May I know your good name please?
Ok, please check for the name Jerry Perez. Thank you for the positive response.
Ok, please wait while I'll check your reservation status. Jerry Perez, there is no active reservation found under your name to do cancellation.
That is not a problem, thank you for providing the information.
Thank you for choosing us.