Hello.
Hello. How can I help you?
I am Sharon Baker. I want to do some modifications in my previous reservation, due to some health issue. Can you please help me?
Sure, I will help you to change your reservation.
Thank you for accepting my request.
 Can you please give me a moment to check your previous reservation.
Ok, I will wait for your replay.
Sorry Baker, there is no reservation is showing on your name to change.
That's ok, thank you for checking.
Welcome, have a nice day. Thank you for connecting us.