Hello, I am Sarah Hill.
Hello, how can I help you for the day?
Due to an emergency, I want to change my reservation.
Ok.
Can you help me?
Sure, I am here to help you. Please wait for a while, I will check your previous reservation.
Sure.
Thank you for being patience, there is no active reservation found on your name.
No issue, Thanks for the information.
Thank you for contacting us.