Hi.
Hello. How may I help you?
Can you please help me to cancel my recent reservation as my plan to meet my grand parents got postponed due to my health issues?
May I know your name?
I made a reservation by this name Edward Gonzalez.
Ok, please wait.
Sure.
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
Ok, not an issue. Thank you for your information.
Welcome Edward Gonzalez.