Hello.
Hello.
I am Anna Jones.
How can I assist you today?
I just want to change my existing reservation, due to sudden demise of my grand mother. can you help me with this?
 Sure,I am very glad to help you with that.
Thank you.
Sorry Jones, there is no reservation found under your name in our database.
That's ok, thanks for your information anyways.
Thank you for reaching us.