Hi.
Hello. How can I aid you?
Can you please cancel my reservation due to heavy rainfall at my destination place?
Sure, We are here to help you.
Thank you.
May I know your name?
Debra Green here.
Give me a minute.
Sure, I will wait.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
That's ok, thank you for checking.
Thank you for reaching us.