Hi. I am Nancy Martin.
Hello Nancy, how may I assist you?
Due to an emergency case, I am unable to move to my home town. So, can you please help in cancelling my flight ticket?
Sure, hold on for a moment. Let me check.
Sure, I will wait for your response.
Sorry Nancy, there are no flights reserved on your given name.
Not a problem with that one, I think it might not booked properly. Thank you for your service.
Welcome, thank you for choosing us. Have a great day.