Hi.
Hello, what can I do for you today?
I have made a reservation earlier to attend a family function but due to my grand mother's health issue it got postponed, can you please help me in making some changes in my existing reservation?
Sure, I am at your service.
Thank you.
May I know your name please?
My name is Christine Brown.
Please wait for a while.
Ok, take your time.
I am sorry to let you know that there is no reservation available on your name.
Not an issue, thank you for the information.
Thank you.