Hi, I am Emily Martinez.
Hello Emily Martinez. How may I best serve you today?
As sudden demise of my grand father, I want to cancel my reservation. Can you help me with it?
Sure, please standby. I will check the reservation list and revert to you.
Ok.
Thank you for contacting us, but we are unable to find any reservation on your name.
Thanks for your response.
Thank you for reaching us, have a wonderful day.