Hi.
Hello, how may I aid you today?
I want to cancel my recent reservation due to abnormal health issues, will you please help me with this?
Sure, l will help you.
thanks.
Can I know your name please?
Sure, I am Jonathan Thomas.
Please wait for a while.
Sure.
Thanks for being patient, there is  no active reservation found on your name.
Ok, not a problem. Thank you for checking.
Thank you for availing us.