Hello.
Hello, how may I aid you?
Virginia Parker here. I want to attend my convocation ceremony, so please book my ticket from CLT to DTW.
When are you planning to make your journey?
I will be leaving on Oct 11 and returning on Oct 13.
May I know your departure time and arrival time?
I want to depart in the afternoon.
Do you have any other requirements?
I need a connecting flight.
 Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.
No problem, I will find an alternative way to travel.
Thank you.