Hello.
Hello, how may I help you today?
I am looking to cancel my recent reservation because the trip was cancelled suddenly, can you please help me with that?
Sure, we are here to help you.
Thank you.
May I know your good name please?
My name is Gary Phillips.
Please wait for a while.
Ok, take your time.
Sorry to inform you that there is no active reservation found on your given name.
It's ok, not a problem with that. Anyways thank you for your time.
Thanks for contacting us.