Hello.
Hello, how may I help you?
Owing to an emergency I had to request for this change reservation, Can you please help me in that?
Sure, I am happy to help you. May I know your name?
My name is Nicole Mitchell.
Thank you. Please wait for a while.
Sure.
Sorry, I have not found any reservation under your name in our database.
Ok, that's not a problem. Thank you.
You are welcome and thank you for choosing us.