Hi.
Hello, how can I guide you for today?
I need to cancel my ticket due to my health issue, can you help me with that?
I will help you with that. May I know your name?
I am Margaret Scott.
Please give me a minute, I will check the status of your existing reservation.
Sure.
I found your reservation and cancelled it successfully.
Thank you for that.
Thank you for contacting us, have a nice day.