Hello, Shirley Hill here.
Hello. Welcome to Google airline agency. How can I assist you today?
Thank you, I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?
Sure, please give me a moment.
Sure, take your time to check.
Unfortunately, there is no reservation found under your name.
It's alright, no problem. I think the ticket is not reserve properly while I am booking. Anyway, thank you for your information.
Would you like to ask anything else?
Nothing.
Thank you for reaching us.Have a great day.