Hi.
Hello. How can I assist you at this moment?
Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, I will assist you with that. May I know your name for further process?
I am Carolyn Martinez.
Ok, please hold on a moment.
Ok.
There is no previous reservation available under your name.
Ok, no issues. Thank you.
Thank you for reaching us.