Hello.
Hello, how may I serve you today?
Can you please help me with changing my previous existing reservation which I have booked in the last month?
Sure, I am here to help you with this.
I have booked it with the name of Jeffrey Lopez.
May I know your good name please? Please wait for a moment.
Sure, I will be waiting.
Sorry, there is no reservation found as per your name to change it.
Oh! That's very disappointing to know. Anyways, thank you for checking.
You are welcome.