Hello.
Hello, how may I serve you today?
I want to change my existing reservation due to some personal problems. Can you help me?
Sure, we are here to help you.
Thank you.
May I know your name please?
Yes, I am Raymond Nelson.
Ok, please be on hold.
Sure.
Sorry, we did not find any reservation with your name in our database.
That's fine, not an issue. Thank you for your information.
Thank you for opting us.