Hello.
Hello. How may I help you?
I have to change my reservation due to my planned event got postponed. So please  help me with that.
May I know your name please?
Thank you. Please check the reservation with my name Donna Hernandez.
Sorry, there is no reservation found in our database.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
Thank you for choosing us.