Hello. I'm Nicholas Young.
Hello, how may I help you today? Nice to meet you Young.
I had planned to go on a vacation to Washington, but it has been cancelled.Can you cancel my recent reservation?
Sure, please wait for minute to check the reservation details.
Sure, take your time.
Young, I am sorry for your inconvenience I cannot find any reservation with your name.
It's Ok.
 Is there anything else I can do for you?
Anyway thank you for your help. No.
It's my pleasure. Thank you.