Hello.
Hello, how can I guide you for today?
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, may I know your name?
My name is Richard Miller.
Please give me a minute, I will find your existing reservation.
Sure.
Sorry, there is no reservation found under your name.
Ok, no problem.
Thank you for contacting us, have a nice day.