Hi,.
Hello, how may I assist you?
Please help me with changing my reservation due to some changes in the plan of my trip with my colleagues.
Sure, I am here to help you.
Thank you.
May I know your good name please?
Joshua Hernandez is my name.
Please stand by.
Ok.
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
Not a problem, thank you for your information.
Thank you for choosing us, we hope to serve you again.