Hi.
Hello, how may I  serve you today?
I want to change my recent reservation due to heavy snow fall from couple of days. Can you help me with changing?
Sure, we are here to help you. May I know on which name the ticket has been reserved?
Justin Allen is my name.
Ok, please wait for  few minutes.
Sure.
Sorry we couldn't find any reservation with your name.
Ok, no issues. Thanks for your information.
Thank you for availing us. Have a great day.