Hello,.
Hello, how may I support you now?
As I am not issued with leave during my journey period, so I want to cancel my reservation. Can you help me with that?
Sure, we are glad to help you with cancellation.
Thank you.
Please hold for a moment, while we check for the reservation which you like to cancel.
Sure.
May I know your good name?
I am Richard Garcia.
Please wait.
Ok.
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
Yes, please proceed for cancellation.
Ok. Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thanks for your kind response.
Thank you for visiting us, we hope see you again.