Hi.
Hello.
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I'll definitely help you with that. May I know your good name please?
Sure, my name is Shirley Wilson.
Ok Wilson, please wait for a while.
Ok.
Wilson, there is no reservation found under your name to do cancellation.
That's ok, thank you.
Thanks a lot for choosing our service.