Hi. I am Rachel Wilson.
Hello, how may I guide you at this moment?
I need to cancel my reservation due to some issue, can you help me out?
Sure, please wait for a while.
Ok, take your own time.
Thanks for your time, we found a reservation on your name, shall I proceed to cancel?
Ok, please cancel it.
Ok, your reservation is cancelled successfully.
Thank you for your help.
Thank you for choosing us.