Hello.
Hello, how may I support you today?
As my plan to visit my grandmother's house got postponed, I need your assistance in changing my earlier reservation.
Ok, let me know your good name to check is there any earlier reservation on your name.
My name is Betty Gonzalez.
Ok, Betty Gonzalez. Please standby.
Ok.
Thanks for being hold, we did not find any earlier reservation on the name of Betty Gonzalez.
Ok, no problem. Thank you for the information.
Thank you for choosing us, have a nice day.