Hi.
Hello. How may I help you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Please share your name to proceed?
I am Ronald Lopez.
There is no active reservation found on your name to amend it.
That's ok, thank you.
Thank you.