Hello.
Hello, how may I help you today?
Can you please cancel my reservation, due to an emergency?
Sure, may I know your good name?
My name is Emily Jackson.
Ok, please wait for a minute.
Sure.
We found a reservation on your name, shall I cancel it?
Ok, proceed with the cancellation.
Your reservation has been cancelled.
Thank you for cancelling my reservation.
Thank you for reaching us.