Hi.
Hello, how may I serve you today?
Owing to an emergency, I want to cancel my reservation. Can you please help me in that?
Sure, we will help you.
Thank you.
May I know on which name the ticket has been reserved?
Ticket has been reserved on the name of Charles Carter.
Ok, please hold on for a moment.
Ok.
Sorry to inform you that, we couldn't find any reservation with your name.
Ok, no problem. Thank you for your response.
Thank you for reaching us, have a good day.