Hello.
Hello.
I am Carolyn Smith.
How can I help you today Mr.Smith?
 I want to change my ticket reservation that when I am booking a ticket it show with a two connecting flight but now it got emergency and I need a connecting flight to travel, so can you please help me in changing my recent ticket booking?
Ok, will help you with that. Please wait a moment I will come back to you with the active reservation status.
Sure, take your own time.
Sorry Carolyn Smith, there is no reservation been found on your name in the records.
That's fine, thank you for your service.
Thank you for availing our service.