Hello.
Hello, how can I assist you today?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I am here to help you.
Thank you.
Can you mention your name to check further?
My name is Helen Roberts.
Please wait.
Sure.
 Sorry, no reservation found on your given name in our database to change it.
Thank you for your service.
Thank you for contacting us and have a nice day.