Hello.
Hello, how may I serve you?
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me in cancellation.
Sure, may I know your name to check the status and revert to you?
Sure, I am Edward Young.
Ok, please wait.
Sure.
We could not find any reservation by the name you provided.
No problem, thanks for your effort.
Thank you for picking us.