Hello.
Hello, how may I help you?
I'm Karen Davis, I want a direct flight from EWR. Can you book my ticket?
Sure, can I know your destination airport code please?
My destination airport code is MSP.
May I know your travelling dates?
My travelling dates are from 12/26 to 12/28.
Sorry Karen, there is no direct flight travelling to your route.
That's fine, thank you for your time.
It's my pleasure.