Hi, My name is Nancy Davis.
Hello, how can I support you?
Due to some reasons, we friends were decided to cancel the tour. Could you please cancel the existing reservation with my name?
Sure, Nancy Davis, we are glad to help you. Please wait for a couple of minutes.
OK.
Thanks for your patience. Sorry, we did not find any existing reservation based on your name.
OK, We decided to travel on 07/08 and arrival on 07/10. Can you please book a ticket for me? Sorry for the inconvinience. The departure is from NC - CLT, and my arrival at CO - DEN.
Sorry, no reservation found. Thanks for choosing us.
OK, thank you.
Have a nice day.