Hello.
Hello. How may I aid you?
I want to alter my reservation, due to postponement of concert to be held at the place where I wanted to visit, can you please take your some time for helping me?
Let me check your details, give me a moment.
Ok.
Sorry, there is no reservation basis on your details.
That's fine.
May I know your name please?
My name is Sarah Rodriguez.
Thank you for reaching us.
Thank you for your information.
Most welcome.