Hi.
Hello, how may I address you?
Can you please help me to cancel my reservation?
Certainly, I can do that for you.
Thank you.
Will you please mention your name to check the reservation status and revert you?
I am Pamela Lopez.
Ok, please wait.
Sure.
We found a reservation active on your name. Shall I proceed to cancel it?
Please proceed to cancel.
Your request for cancellation has been processed successfully and the refund amount will be initiated within 2 to 3 working days.
Ok, thank you.
Thank you for approaching us. Hope you are satisfied with the service.