Hi.
Hello. How can I assist you?
Owing to an emergency, my planned trip to river rafting in Charlotte has been cancelled. So I had a request to you to change my existing reservation?
That's sad to hear. Can I know your name for checking the reservation status?
Sure, I had a existing reservation with name Jennifer Allen.
Please give me a minute.
Sure.
Sorry, there is no reservation available on the name Jennifer Allen.
Ok, no worries at all. I appreciate your service.
Thank you for reaching us.