Hi.
How can I amend you now?
Can you please help me in cancelling my recent reservation?
Sure, I would be happy to serve you.
Thank you.
Before proceeding to cancel your previous flight reservation. May I know your name?
I am Amy Smith.
Sorry Amy Smith, based on your name we haven't found any previous flight reservation in airline database.
Ok, no issues. Thank you for your information.
Thanks for contacting us.