Hello.
Hello. How may I guide you?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, I am here to help you with that. Can I know your name please?
Thank you, I am Jeffry Lee.
Ok, please hold on for a while.
Sure, take your own time.
Sorry to tell you that, I have not found any reservation with your name in our database to cancel the ticket.
Ok, not an issue. Thank you for your information.
You are welcome. Thank you for approaching us.