Hello.
Hello, how can I help you today?
Can you aid me to cancel my reservation due to emergency?
Sure, I will help you with cancellation.
Thank you.
May I know your good name?
Kathleen Clark here.
Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Thank you for the help.
Thank you for visiting us, we hope see you again.