Hello. I am Nicholas White.
Hello, how may I assist you for the day?
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
Sure, I am glad to help you. Please wait for a minute.
Ok.
Thank you for waiting, we are sorry to inform you that no reservation was found on your name to cancel.
Ok, not an issue. Thank you.
Thank you for approaching us.