Hello.
Hello, how can I help you today?
I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
Sure, I am here to help you.
Thank you.
May I know your name to search with existing reservation?
My name is Linda Miller.
Sorry, there is no reservation found under your name to change.
No problem, thank you for checking.
Thank you for choosing us.