Hi.
Hello. How may I assist you?
I am Kathleen Carter. My exam got postponed to next week, can you help me to change my reservation? Please check.
Sure, wait a moment please.
Sure.
Sorry Kathleen Carter, there is no reservation found with your name. Anything else I may assist you?
Oh! that's fine. No.
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Thank you for your quick response.
Have a great day.