Hello.
Hello, how can I assist you for the day?
Can you aid me cancel my reservation due to an emergency?
Ok, may I know your name to check with your reservation status?
Myself Robert Thomas here.
Can you please be on hold for a while.
Sure.
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
Not an issue.
Thank you for choosing us.
Thank you.
Have a great day ahead.