Hi.
Hello.
I am Mark Hernandez.
I hope you are good today, how can I help you Mark?
There is an emergency case which came to hearing in court, so I have to plead the case. Can you please help me in changing my recent reservation?
Sure, I will help you.
Ok.
Please wait a minute, I will check and inform you.
Sure, I will be waiting.
Sorry to say, there is no reservation on your name in our database.
That's ok, thank you for checking.
Thank you for opting us. Have a nice day.