Hello, I am George Rodriguez.
Hello, how may I aid you today from my end?
I want to postpone my trip due to an emergency. Can you aid me to to do some modifications in my existing reservation?
Sure, I am here to help you out. Please allow me a moment.
Take your time.
George, I found an active reservation on your name in our data. Please provide me your trip dates.
I am planning to start on May 5th and return on May 11th.
May I know your location airport codes?
Search for the flights from ORD to DCA.
Do you have any other requirement to met?
Yes, I need 1 stop.
Sorry  George Rodriguez, there is no flight in your route with your travel dates.
No issues. Thank you for checking.
Ok, thank you for reaching us.