Hello, I am William Gonzalez.
Hello, how may I help you at this moment?
As my manager did not approve my leave, I would like to change my recent reservation.
Please send your journey dates.
Once you check with my name.
Sure, please allow me a moment.
Ok, take your time.
Sorry, no ticket is showing on your name.
That's ok, thank you for checking.
Welcome, thank you for approaching us.