Hello.
Hello. How may I help you?
Actually I have booked a ticket to NYC for an event, but due to medical emergency, I was unable to attend the event. Could you help me in cancelling the reservation?
Ok, can you tell me your name?
My name is Amy Johnson.
Ok, please wait a minute.
Sure, take your time.
Your reservation is cancelled successfully.
Thank you for your help.
Most welcome.