Hello.
Hello. How can I aid you today?
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
Sure, may I know your name to proceed?
My name is Edward Turner.
Ok, please wait for a while.
Sure.
Sorry to say that, there is no reservation found on your name in our records.
Ok, no problem. Thank you.
Thank you for opting us, have a good day.