Hello.
Hello, how can I assist you?
Edward Nelson here. Due to snow storm in my place, I will not be able to travel to Philadelphia. Could you amend my reservation?
Sure, I can help you with that. Please allow me a minute to check your reservation status.
Ok.
Edward Nelson, there is no active reservation found under your name to do modifications in that.
No problem, thank you for assisting me.
Thank you for choosing us.