Hello.
Hello. How can I help you?
I want to cancel my reservation due to emergency at my place. Can you please help me?
May I know your name for cancellation?
My name is Nancy Phillips.
 Please wait I will revert you in a moment.
Sure.
 Sorry to inform you that no reservation was found on your name in our data base.
No problem, thank you for information.
 Thank you for availing us.