Hi. Cynthia Adams here.
Hello, how may I abet you?
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
Sure, let me check the reservation list and revert you.
Ok sure.
We found a reservation by your name. Shall I proceed to cancel?
Yes, please proceed.
Your request for cancellation has been processed and your refund amount will be initiated with 2 to 3 working days.
That's fine, thank you for your help.
Thank you for approaching us. We look forward to serve you again.