Hello, I am Mary Anderson.
Hello Mary, How can I serve you the best at this moment?
I want to change my reservation as my plan to meet my share holder is postponed. Can you help me with that?
Sure, we are happy to help you.
Thank you.
Please wait, I will be back with details.
Sure.
Thanks for waiting. We regret to inform you that, there is no active reservation found on your name to change it.
Ok, no problem. Thanks for the information.
Thank you for the approach.