Hello.
Hello, how can I assist you?
Can you help me in modifying the reservation due to some issues I want to do it?
Sure, can I know your name please?
Myself Sandra Gonzalez.
can you please wait for a moment, while I check the reservation records?
Sure.
Gonzalez, there is no reservation been found on your name.
That's ok, no problem. Thank you for your information.
Thank you for consulting our agency.