Hello.
Hello. How may I help you?
I reserved a ticket previously to meet my friend who was staying in New York but my friend was not staying in New York now, so that I want to change my reservation.
Sure, may I know your name please to proceed further?
Previously I reserved ticket with the name Helen Collins.
Please give me a minute, Helen.
Sure, please take your own time.
Helen, there is no record of your reservation found in our database.
That's fine, I think my brother has been cancelled that reservation.
Thank you for choosing us, have a good day.
Thank you very much for your great information.
You are welcome.