Hello.
Hello. May I know your name please?
My name is Sarah Wright.
How can I be a help for you?
Due to an emergency, I would like to cancel my recent reservation.
Ok Sarah, is the ticket booked with your name?
Yes.
Please hold on for a moment.
Ok.
Sorry, there is no ticket booked with your name to cancel.
It's ok, thank you for your response.
Thank you, have a nice day.