Hello.
Hello, how may I help you?
I am Rebecca Edwards, I want to cancel my reservation due to sudden snow fall at my place.
Ok.
Can you cancel  my reservation?
Sure, we are here to help you.
Thank you.
Please, stay online. I will check the previous list and revert to you.
Sure.
Thank you for your valuable time. No reservation was found on your name.
Ok, no issues. Thank you.
Thank you for reaching us, have a good day.