Hello.
Hello, do you need any help from us?
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, could I have your name please?
Sure, myself Kathleen Jones.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
It's ok, thank you for your help.
You are welcome, have a great day.