Hi.
Hello. How may I assist you today?
Nancy Campbell here. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Sure, please wait for a minute to check the reservation details.
Ok.
Thanks for your waiting. Sorry to tell you that, there is no active reservation found with your name in our database to cancel it.
That's ok, thank you for checking.
Thanks for choosing us, have a great day.