Hello.
Hello, how can I help you?
I need to change my reservation due to my exams got postponed so please help me with changing my reservation.
Ok, can you please share your name with me?
Sure, please check the reservation with the name of Helen Thomas.
Please wait for a while.
Sure, take your time.
Helen Thomas, I have to inform you about it but no reservation was found by your name.
It's ok fine, no problem.
Thank you for reaching us.
Anyway, thank you for your time.
Have a nice day.