Hello.
Hello, how can I aid you?
I need to cancel my reservation, can you help me?
Sure, I'm glad to help you with that. May I know your good name please?
I am Stephanie Hall.
Ok, please wait for a while.
Sure.
Stephanie Hall, there is no active reservation found under your name to do cancellation.
Ok, no issues. Thank you for the information.
Thank you for choosing us.