Hello.
Hello, may I know how best I can help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Could you please provide your name to check your previous reservation status?
My reservation was done under the name Patrick Adams.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you.