Hello.
Hello, do you need any help from us?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, could I have your name please?
My reservation was done under the name Anna Allen.
Ok, please allow me a moment.
Sure, take your time.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, not an issue. Anyways, thank you for the information.
You are welcome, have a great day.