Hello.
Hello, how can I assist you?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me?
Sure, may I know your name please?
Katherine Lee here.
Ok, please wait for a while, I will check and get back to you.
Sure.
Sorry, there was no reservation found with your name.
No issue, Thank you.
Thank you for choosing us.