Hello.
Hello. How can  I aid you?
Can you please help me to change my existing reservation, due to bad weather conditions?
Sure, We are here to help you.
Thank you.
May I know your name?
Matthew Miller here.
Give me a minute.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, thank you.
Thank you for reaching us.