Hi.
Hello. How may I guide you?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to provide you the service related to cancellation of ticket. Can you please tell me your name?
I am Donald Edwards.
Ok, can you please give me a minute?
Sure.
Sorry to inform you that, I haven't found any reservation with the name Donald Edwards to cancel the ticket.
No problem, thanks for checking.
Most welcome, thank you for choosing our agency.