Hello.
Hello. What guidance you  are expecting from our travel agency?
Actually my Snooker's Competition postponed, so that I want to change my existing reservation. Can you help me?
Sure, I am here to help you. Can you please tell me your name?
Thank you. I am Samantha Campbell.
Ok, please hold on for a while.
Sure.
Sorry to inform you, there is no reservation found with your name in our confirmation chart list.
That's fine, ok problem. Thank you for your information.
Thank you for choosing our travel agency.