Hi.
Hello.
Donna Anderson here.
How may I guide you?
Could you book me a ticket now from CLT  to ORD?
Sure, can I know your preferable dates? Please hold on for moment, let me check.
Ok, my preferred travel dates are 12/02 and 12/04.
I found a flight 1024 of Southwest airlines matches with your details, can I proceed?
Please go ahead.
Your ticket is booked.
Thank you for the help.
Thank you.