Hi.
Hello. How can I assist you now?
Owing to an emergency I had to request for this cancel reservation.
Sure, I will help you. May I know your good name to check your reservation status?
My name is Lisa Gonzalez.
Ok, please wait for a while. I will check with it and get back to you.
Sure.
Sorry to say that, we have not found any active reservation on your name in our database.
Thank you.
Thank you for choosing us, have a good day.