Hello.
Hello. How may I help you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Ok, may I know your name?
My reservation was done under the name Steven Hernandez.
Ok, please wait a minute.
Sure, take your time.
Sorry, there is no active reservation found under your name.
Ok, not an issue. Anyways, thank you for the information.
Most welcome.