Hi.
Hello, how can I help you?
I want to change my reservation, due to examination schedule postponed. Can you please help me?
Sure, may I ask you for your name please?
My name is Katherine Miller.
Give me a moment.
Sure, take your own time.
Katherine Miller. I regret to inform that there is no reservation by your name.
That's ok, thank you for checking.
Thank you for contacting us.