Hello.
Hello, how may I help you today?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, may I know your name?
Thank you for taking my request, I have reserved it on the name of John Mitchell.
Wait a minute.
Sure, take your time.
Sorry, there was no reservation found on your name.
Oh! I think it might be cancelled by my cousin. Anyway, thank you for the information.
Thank you for choosing us.