Hi.
Hello, how may i serve you today?
I am David Martinez. Owing to an emergency, I want to cancel my ticket. Will you help me in that cancellation?
Sure,please wait for a minute I will get back to you.
Ok.
Thanks for waiting, we found a reservation on your name, would you like me to cancel?
Yes, cancel my ticket.
Ok, your reservation has been cancelled.
Thank you.
Thanks for choosing us.