Hello.
Hello.
My name is Jack Collins.
How may I help you?
Actually, I booked a ticket to NYC for a concert but due to bad weather, my trip is postponed.
Ok, so would you like me to change your existing reservation?
Yes, can you help me out?
Yes, please wait for a while.
Sure.
Sorry, I could not find any ticket booked with your name.
That's ok. Thank you, have a good day.
Thank you, have a nice day.