Hello.
Hello. How may I aid you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am oblige to help you. Can you please provide your name to check your previous reservation?
My reservation was done under the name Sarah Hall.
Ok, please be on hold.
Sure, take your time.
We regret that, there is no reservation found with your name in our records.
That's ok, not issue.
Thank you for approaching us, have a great day.
Anyways, thank you for the information.
Welcome.