Hello, Timothy Lopez here.
Hello, Lopez how can I address you?
I want to cancel my recent reservation because my brother meet an accident.
So sad to hear.Give me a moment to check the existing reservation.
Sure, take your own time.
Sorry Lopez, there is no reservation found with your details. Do you have any other requirements?
That's alright, no problem.
Ok.
Thank you so much.
You are welcome. Hope your brother recover soon.