Hello.
Hello, how may I aid you?
I made a reservation earlier to attend for a seminar, but my seminar has been postponed. Can you aid me to change my earlier reservation?
Sure, I am happy to help you. May I know your name?
Sure, my name is Margaret Lee.
Ok, please wait for a while, I will check with the reservation on your name and get back to you.
Sure, I will wait for your response.
Thank you for waiting, There was no reservation found on your name.
That's Ok, not an issue. Thanks for your kind response.
Thank you for choosing us.