Hi.
Hello. How may I help you today?
I need your small help in cancelling my reservation as I cannot travel because I have to prepare for my exam, can you please do that for me?
Ok, can you provide me your name to check with your previous reservation status?
My name is John Parker.
Give me a minute to check.
Sure.
John Parker, I could not fine any active reservation under your name.
Not an issue, anyway thank you for the information.
Sorry for the inconvenience, have a great day.