Hello.
Hello, how may I serve you today?
I want to change my existing reservation due to some family problems. Can you please help me with this?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Myself Jennifer Wright.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, no problem. Thank you for checking.
Thank you for opting us.