Hi.
Hello. How may I help you?
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
May I know your name please to check the status of your reservation?
Sure, Sandra Brown here.
Sure, please wait for a moment.
Sure.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Ok, no worries at all.
Thank you for reaching us.