Hello.
Hello, how can I assist you?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
 Sure, I can cancel your reservation right now. Before that I need to know your good name please?
Thank you for accepting my request, I had reserved it on the name of Daniel Garcia.
We regret to inform you that there is no active reservation found on your name to cancel.
Oh! Sad to hear that. Anyway, I will find another alternative. It might be cancelled by my cousin. Thank you for checking.
Thank you for contacting us.