Hi. I am Kathleen Roberts.
 Hello, how can I assist you today?
I need to change my existing reservation, as my scheduled football match got postponed due to bad weather. Can you help me in my changing reservation?
Sure, I will help you with that.
Thank you.
Please wait a moment.
Sure, I will wait for your response.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Not an issue, thank you for your kind information.
Thank you for choosing us.