Hello.
Hello, how can I assist you today?
I am Samantha Perez. As my friend planned for a tour unfortunately my friend met with an accident so our tour got postponed, help me in changing my recent reservation.
Sure, give me a minute, let me check reservation list and get back to you.
Sure.
Sorry, there is no reservation on your name in our reservation list.
No problem, thank you.
Thank you for choosing us.