Hello.
Hello, how can I aid you today?
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
Sure, I am here to help you.
Thank you.
May I know on whose name the ticket has been reserved formerly?
I have booked it on the name Robert Williams.
Sorry Robert Williams, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.