Hello.
Hello, how can I assist you now?
Due to emergency health issue I want to change my existing reservation. Can you help me?
Sure, may I know your good name please?
Andrew Gonzalez.
Ok, please wait a moment.
Sure, I will wait.
Sorry to inform you that there is no reservation found on your name.
Ok, it's not an issue. Thanks for your information.
Thanks for connecting us, have a good day.