Hello.
Hello. How may I help you today?
My leaves approval is not confirmed. So, I would like to cancel my reservation. Can you help me?
Sure, I am here to help cancel your reservation. But, I need your name to check that reservation details.
Please check with the name Eric Johnson.
Sorry, we cannot find any reservation in our database with your name.
That's fine, thank you for providing the information.
It's my pleasure, have a great day.