Hello.
Hello, How can I help you?
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
Sure, May I know your name?
Thank you, my name is Amanda Lee.
Ok, please wait a minute.
Sure, take your time.
Thanks for waiting, there is no active reservation on your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you.