Hello.
Hello, how can I help you?
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
Sure, I am here to help you. May I know your name to check with existing reservation?
I am Anna Edwards.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for the information.
Thank you for choosing us.