Hello.
Hello, how may I support you today?
Yesterday I have booked a ticket for Dallas but your agent misplaced my origin code from Philadelphia, PHL to Boston. So can you please help me to change an existing reservation?
Sure, may I know your name please?
My name is David Moore.
Ok, please wait for a moment.
Sure.
Thanks for waiting, no reservation found with your name to change.
Ok, no worries. Thank you.
Thanks for opting us.