Hi.
Hello.
I am Janet Thomas.
How may I help you?
Owing to an emergency, I need to change my reservation. Can you please help me with that?
Janet Thomas, I am willing to help you for this. Let me check your reservation status in our database.
Ok.
Sorry to intimate, no reservation is found with your criteria.
Ok, no problem. Thank you for your information.
Thank you very much for utilising our agency.