Hi.
Hello. How can I assist you?
Could you please help me to change an existing reservation as my plan to meet my grand parents got postponed due to my heath issues?
Ok, could I have your name please?
I am Kathleen Allen.
Ok, please allow me a moment.
sure.
Sorry, there is no reservation with your name in our portal to make changes further.
Ok, not an issue. Thank you for your information.
You are welcome, have a great day.