Hello, I am Michelle Wright.
Hello,. How may I serve you?
I would like to cancel my reservation as my plan to on a tour with my friends got cancelled.
Sure, please wait for a minute, I will revert you.
Ok.
We found a reservation with your name , can I proceed with cancellation?
Yes please.
We are done with cancellation, thank you.
Thank you for your service.
Have a good day.