Hello.
Hello, how can I assist you today?
I want to cancel my reservation as I am not willing to make my trip. Can you please help me about that?
Sure, I am glad to help you.
Thank you.
May I know your name please?
Ok, my name is Kevin Hernandez.
Thanks for your name, please wait.
Ok.
Thank you for waiting, we are happy to say that we found a reservation on your name.
That's good to hear, please cancel the reservation.
Ok, your reservation is cancelled successfully.
Thank you for your help.
Thank you for choosing us.