Hello, I am Donna Anderson.
Hello, how can I help you now?
Unfortunately my exams was postponed so I want to cancel my reservation, can you please help me to cancel my reservation?
Sure, I am here to help you. Please hold on moment, I will check the reservation list and get back to you.
Ok.
Sorry to notify that there is no reservation found on your name.
Ok, that's not an issues. Thanks for your service.
Thanks for choosing us and have a great day.