Hello.
Hello, how may I assist you today?
Can you please help me with cancelling my ticket? My doctor suggested me to avoid travelling because of my back pain.
Sure, may I know your name for the cancelling process?
Sure, my name is Raymond Martin.
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
Oh! That's fine. Anyways, thank you for checking.
Welcome, thank you for reaching us.