Hi, I am Richard Scott.
Hello, how may I be your helping hand?
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
Sure, please wait for a minute.
Ok.
Would you like me to cancel or change your reservsation?
Please make it cancel.
Sure, I will check with your current status.
Ok.
There is no reservation found with your name.
Ok, no issues.
Thank you for reaching us.