Hi.
Hello, how can I help you?
I want to change an existing reservation due to an emergency, can you please help me?
Sure, I am here to help you. May I know your name please?
Sure, my name is Samuel Jackson here.
Ok, please wait a minute.
Sure, I will wait.
Thank you for your time, sorry no reservation found on your name.
Ok, not an issue.Thank you for your information.
Thank you for reaching us, have a nice day.