Hello.
Hello.
I am Charles Allen.
What help that I can do for you?
I need to amend my reservation, can you help me out please?
Sure, please give me a moment.
Sure, take your own time.
I am unable to find any previous ticket booking done on the name which you have provided.
That's ok, no problem. Anyway thank you for your help.
You are most welcome and have a nice day.