Hello, I'm Donald Jackson.
Hello Jackson, how can I assist you today?
I suddenly heard a news on my friend's death, so I would like to cancel my recent reservation immediately.
I am sorry to hear that, I will help you to cancel your reservation.
Thank you.
Hold on for a while, let me check.
Ok sure, take your time.
Thank you for waiting, I found a reservation for you, shall I cancel it?
Ok, please proceed to cancel it.
I have cancelled your reservation.
Thank you.
You are welcome.