Hi.
Hello, how may I help you today?
Owing to an emergency, my live concert got cancelled. So I want you to cancel my recent reservation.
Sure, may I know your name please?
Sure, Deborah Campbell.
Ok, please wait for a moment.
Sure.
Sorry, there was no reservation found with your name.
Ok, no worries at all. Thank you for your kind service.
Thank you for opting us.