Hello.
Hello, how may I assist you today?
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, we are here to help you with cancellation.
Thank you.
To check your previous reservation, may I know your name?
Sure, myself Emily White.
Thanks for providing your name, please standby.
It's ok, I will wait for your response.
Thanks for your time, we found a reservation on your name and it is successfully cancelled.
Thank you for your help.
Thank you for approaching our service.