Hello, I am William Walker.
Hello, how may I assist you today?
I want to book a flight ticket from NC - CLT to NY - EWR to celebrate my birthday in New York.
 Ok, when did you scheduled to travel & return?
My departure day is 09/23, return day is 09/25.
Thank you for providing all necessary details, please stand by I will check and revert to you.
Sure.
Thank you for waiting, there are no flights found with the schedule dates.
No problem, thank you.
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