Hello.
Hello, how may I help you?
Prepone plan came into a picture owing to an announcement of birth of baby boy. So I need your help to change my existing reservation.
Sure, I am here to help you in changing. May I know your name?
My name is Margaret Thompson.
Please wait for a moment.
Sure.
Sorry, no reservation found on your name in my records.
Ok, that's not a problem. Thanks for your information.
Thank you for reaching us.