Hello.
Hello. How can I help you today?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, I am gleeful to help you with that. May I know your name please?
Thank you. Myself Elizabeth Phillips.
Please wait for a while, let me check your previous reservation status.
Sure, I will wait for your response.
Thank you for waiting. There is no active reservation found on your name in our database to cancel it.
That's ok, no problem. Thank you for checking out.
Thank you for reaching us, have a great day.