Hello.
Hello, how may I assist you?
I want to cancel my recent reservation due to heavy rains in my hometown. Can you please help me?
Sure, may I know your good name please?
Sure, the ticket is reserved under the name Daniel Nelson.
Please wait for a moment.
Sure, I will wait.
Sorry, there is no reservation found on your name in our database to cancel.
No issue, anyway thank you for checking.
Thank you for reaching us.