Hello, I am Kathleen Smith.
Hello, how can I helpful to you?
I want to cancel my recent reservation due to bad weather conditions. Can you assist me in this?
Sure, we are glad to assist you.
Thank you.
Please be on hold.
Ok.
Thanks for being on hold, we are sorry to inform you that, we did not find any reservation against your name.
It's alright. Thank you for your information.
Thanks for contacting us, we hope to serve you again.