Hello.
Hello, how may I help you?
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
Sure, can I know your name?
Sure, my name is Janet Carter.
Ok, please hold on a moment.
Sure.
Sorry, there is no reservation found on given name.
That's Ok, thanks for your response.
Thank you for reaching us.