Hello.
Hello. How may I assist you?
Due to an emergency, I want to change my reservation.
Ok.
Can you help me?
Sure, I will help you. Please, provide your name.
I am Carolyn Campbell.
Give me a minute to check the reservation on your name.
Ok.
Thanks for your time. I am sorry to inform you that, there is no reservation found on your name.
No problem, Thanks for the information.
Thank you for approaching us.