Hello.
Hello, how can I assist you today?
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
Ok, please can I know your name to proceed to the reservation portal page?
Myself Andrew Lee.
Ok, please wait a moment.
Ok.
Ok, thank you for waiting. The flight reservation is found, can I know your new codes of your airport?
My airport codes are JFK to OAK.
Ok, please can I know your new dates of your journey?
I want to fly on July 04 and return on July 06.
Ok, please can I know your specifications?
I would like to prefer economy class.
Ok, please let me know if you need anything else.
I need a single connection.
There is a direct flight available for the airfare 200 and the flight number is 1009. Can I book a ticket for a economy class flight?
You can proceed to booking.
Ok, thank you for connecting with our agency. Your flight ticket is been reserved and the airlines is Southwest.