Hello.
Hello, how can I help you today?
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
Sure, I am here to help you with that. May I know your name please?
Thank you for accepting my request, my name is Carol Anderson.
Ok, Please stay online, I will check the previous list and revert to you.
Sure, take your time.
We are sorry to say that, there is no active reservation found on your name.
Oh! I think the ticket was not booked due to server issue.
Thank you.