Hello. I am Emily Lee.
Hello, how can I serve you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, We are here to help you.
Thank you.
Please wait for a moment.
Sure.
Sorry to inform that, there is no reservation found on your given name.
No problem, thank you for the information.
Thanks for reaching us, have a nice day.