Hello.
Hello, how may I assist you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Will you help me in changing?
Sure, may I know your name please?
Sure, my name is Charles Perez.
Ok, please wait for a while.
Ok, I will wait.
Sorry, there was no reservation found with your name.
No worries, thanks for your assistance.
Thank you for opting us.