Hi.
Hello, how may I serve you?
I am Virginia Young, I would like to travel from JFK to AUS to meet my grand parent's?
Sure, may I know your travel dates please?
But I done wrong booking in that so can you help me for changing my existing reservation?
Sure, wait a minute please.
OK.
Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.
Oh! It's ok, I think my brother already changed my reservation.
Ok, thank you.