Hello.
Hello. How exactly I can provide assistance to you?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I can help you in that. On what name, you have reserved your ticket?
I am Stephanie Brown.
Ok, please wait or a couple of minutes.
Sure.
Sorry Stephanie Brown, there is no active reservation on your name to cancel it.
No problem, Thanks for the valuable information.
Thanks for approaching us.