Hi.
Hello, how may I aid you today?
I am Emily Jones, I am not ready to travel right now, so can you help me cancelling my reservation?
Sure, we are here to help with cancellation. Please standby.
Ok, I will wait for your response.
Thanks for your time, we did not find any reservation on your specified name.
Oh! No problem, thank you for your quick response.
Thank you for contacting us.