Hi.
Hello, how may I aid you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, please let me know your name for further process?
Myself Samantha Martinez.
Samantha, please wait for a mean while.
Sure.
Sorry Samantha, there is no reservation found on your name to cancel your reservation.
No problem, thanks for checking.
Thank you consulting us.