Hello.
Hello. How may I assist you at this moment?
I want to change an existing reservation ,can you please help me in that?
I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
My name is Lisa Mitchell.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, that's not a problem. Thanks for your information.
Thank you for reaching us, have a great day.