Hi.
Hello, how can I guide you for today?
Due to bad weather conditions, I cannot attend my meeting. Can you help me to change my existing reservation?
May I know your name?
Sure, my name is Anthony Clark.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you.
Thank you for contacting us, have a nice day.