Hello.
Hello. How may I assist you?
My trip is cancelled due to some problems in my family, so I need to cancel my ticket. Will you help me?
Yes, I will help you, may I know your name?
My name is Carol Robinson.
I am sorry Robinson, no reservation has found for the name you have provided to cancel it.
It's ok, thank you for the information.
Thank you for using our service, have a nice day.