Hello.
Hello, how can I help you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
Sure, can I have your name please?
Yes, I am Emily Anderson.
Ok, please hold on a moment.
Sure, I will.
Thanks for holding on, there is no active reservation on your given name.
Ok, not an problem. Thank you for your information.
Thank you for reaching us.