Hi.
Hello. How can I assist you today?
 I just want to change an existing reservation as my meeting got post pone due to some technical issues.
Ok, please can I know your name to proceed?
Lisa Gonzalez.
Ok, please wait for a while I will check.
Ok.
Sorry as per the reservation records there is no reservation been found on your name.
No issue, Thank you for the information.
Thank you for choosing our agency.