Hello.
Hello, may I have your name please?
Sure, I am Robert Harris from Seattle.
May I know what kind of service are you expecting from us?
Actually, I made a reservation earlier to undergo a small surgery this month to remove the stones in my Kidney but my appointment got changed to some other dates. Will you help me in changing my reservation?
Sure, we are here to help you.
Thank you.
Please wait for a minute to check the status of your reservation.
Sure.
Thanks for your patience, we are sorry to say that no active reservation was found on your name.
No problem, thanks for your prompt response.
Thank you for approaching us.