Hello.
Hello, do you need any help from us?
I need to change my existing reservation due to postpone of my exams, can you help me in doing that?
Sure, could I have your name please?
I am Paul Hernandez.
Ok, could I have your name please? Sorry, there is no reservation with your name in our portal to make changes.
Ok, no issues. Thank you for opting us.
You are welcome, have a great day.