Hi.
Hello.
I need to cancel my reservation, can you please help me?
Ok, can you please provide me your name so, I can check with your previous booking?
Sure, I am Ruth Martin.
Ok, please hold on for a moment till I check with your existing reservation status.
Ok.
Ruth Martin, I'm sorry to inform you that there is no reservation by your name.
Ok, no problem.
Thank you for choosing us, and sorry for the inconvenience.