Hello.
Hello, how may I assist you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am happy to help you. Hold on for a moment. Let me check. Can you please provide your name?
My reservation was done under the name Richard Allen.
Ok, hold on for a moment.
Sure, take your time.
Sorry Allen, there are no flights reserved on your name.
That's ok, not an issue. Anyways, thank you for the information.
Welcome, thank you for choosing us. Have a great day.