Hello.
Hello, how can I help you?
My name is Christine Allen. Due to earthquake disaster happened in the place where I wanted to visit, I want to alter my reservation, can you please change my existing reservation?
Sure, wait for a minute.
Ok.
Sorry Allen, no reservation found on your name may be your reservation is not registered before. Do you need any other help?
No, thank you.
Ok, thank you for approaching us.