Hello, I am Shirley Edwards.
Hello, how may I help you?
Due to sudden demise of my great grand father I want to cancel my reservation ticket. Can you help me in this?
Sure, I am here to help you. Please stand by.
Ok.
Thank you for waiting, sorry no reservation found with your name.
It's ok, not a problem. Thank you for your information.
Thank you for your response, have a nice day.