Hello.
Hello, how may I assist you?
I would like to cancel my reservation because already my friend has reserved a seat in UA airline I don't that he booked it.So, can you help me in cancelling the reservation?
Sure, I will help you. May I know your name please?
Please, check the previous reservation details on Sarah Taylor.
Ok, Please wait, I will check the status and notify you.
Ok, fine.
Thank you for waiting, we are sorry to tell you that no reservation has found based on your name.
That's ok, I think my reservation has not done properly while booking that the reason my reservation details are not found in your data base.
Thank you for contacting us, have a pleasant day.