Hello.
Hello. How can I aid you?
Can you please help me to change my existing reservation?
Sure, We re here to help you. May I know your name?
I am Dorothy Hernandez.
Give me a minute.
Ok.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
It's ok, thank you.
Thank you for reaching us.