Hello.
Hello, good morning.
Very good morning.
May I know your name please?
Sure, my name is Christine Carter.
Carter, what kind of service you are looking from agency?
My final exam dates are postponed.Can you please help me for  changing the existing reservation?
I can help you with that.
Thank you.
Please wait a moment.
Sure, take your time.
Thank you for waiting. Sorry Carter, there is no reservation found on your name in our records.
No problem, I will search with another airline.
Ok.
Thank you for your information.
You are welcome. Thank you for contacting us.