Hi, my name is Kimberly Harris.
Hello, how can I best assist you today?
Due to the health issues, I want to postponed my trip, so I had a request to you to change my existing reservation?
Ok, please wait a moment.
Sure.
Thanks for waiting. Sorry there is no reservation found on your name.
Ok, no issues. Thanks for your quick response.
Thanks for opting us, wish you a nice day.