Hello, I am Joseph King.
Hello, how may I serve you?
Due to sudden demise of grandmother , I want to cancel my reservation. Can you please help me with cancelling?
Sure, please let me check your recent reservation in database and get back to you.
Ok.
Sorry, there is no recent reservation on your name.
Ok, no issues. Thank you for your information.
Thank you for contacting us, have a nice day.