Hi.
Hello. How can I help you?
Would it be possible to change my reservation, which I have done with my name?
Sure, I am here to help you with that, can I know your good name to proceed further?
My name is John Nelson.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Ok.
I am sorry to say you that there is no reservation found under your name in our database.
That's ok, thank you for the response.
Thank you for choosing us.