Hello, I am Susan Garcia.
Hello, how may I serve you?
I would like to visit The Billy Graham (library) to know about  history at Charlotte, CLT.
Sure, may I know your travelling dates?
My journey dates on 06/08 and 06/10. I need a direct flight.
Kindly provide your source code.
My source point is New York, EWR.
Please wait for a minute.
Sure.
Unfortunately, there is no flight found with your requirements.
Ok, no problem. Thank you for your information.
Thank you.