Hello.
Hello. How could I aid you today?
Can you help me in changing my existing reservation has my exams got postponed?
On which name your previous ticket has been reserved?
I am Jason Robinson.
Just hold on, let me check your reservation and get back to you.
Sure.
Unfortunately there is no reservation found with your given name in our records.
Ok, no issues. Thanks for the information.
Thank you for communicating with us.