Hi.
Hello. How can I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
I am here to help you. Can you please tell me your name?
Myself Nicole Jackson.
Nicole, let me check your reservation status.
Ok.
Nicole, I have not found any reservation by your name is our database.
No problem, thanks for checking.
Thank you for choosing us and have a nice day.