Hi.
Hello, how may I help you today?
Due to the sudden illness of my mother, I am unable to catch a flight. So I want you to cancel my recent reservation, can you help me out?
Sure, may I know your good name please?
Sure, I had a reservation with name Sandra Jackson.
Please wait for a while.
Sure.
Thanks for waiting, there is no reservation found on your name.
Ok, no worries at all. Thanks for your kind service.
Thank you for opting us.