Hello.
Hello, how may I help you?
I already have an reservation to attend a meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation, Can you please help me in this?
Sure, can I know your name please?
Myself Dennis Gonalez.
Ok, please wait for a while.
Sure.
Sorry Dennis, there is no active reservation found with your name in our records.
It's ok, thank you.
Most welcome.