Hello.
Hello. How may I help you today?
My son is giving a presentation in Seattle, so I had reserved a ticket, but now the event got postponed on that day, can you please modify my ticket?
Sure, I will help you. May I know your name to check your previous reservation status?
Sure, the ticket has reserved on Frank Martin name while I am booking.
Ok Martin, please wait a minute to check.
Sure.
Sorry to inform you that, there is no active reservation present in our records with your name.
That's fine, not an issue with that.
Thank you for reaching us, have a great day.
I appreciate your quick hand help.
Welcome.