Hello.
Hello. How can I render you today?
Due to an emergency, I want to cancel my reservation. Can you help me?
Sure, I am here to help you. May I know on whose name the ticket was booked?
Charles Young here.
Ok, hold on for a moment. Let me check in our records.
Ok.
Sorry Young, there are no flights reserved on your given name.
No problem, Thanks for the information.
Welcome, thank you for choosing us. Have a great day.