Hello.
Hello, how may I help you?
I am looking to cancel my previous reservation because one of my friend is not attending to the party, so we cancelled the trip. Can you please help me?
Sure, I can help you, please wait for a while.
Thank you for accepting my request. Ok, take your time.
Can I know your name please?
My name is Carolyn Thompson.
Sorry Carolyn, there is no reservation found with your name in our records.
Oh! It is sad to hear from your end. Anyways thank you for searching the ticket status.
Most welcome.