Hi, Susan Turner here.
Hello, how can I help you now?
Due to avalanche in destination place, I want to cancel my recent reservation. Can you please be my helping hand?
Sure, I will help you. Please wait for a minute, while I check with your reservation.
Ok, take your own time.
Thanks for waiting, sorry to inform you there is no any reservation found on your name.
Ok, no problem.
Thank you, have a nice day.