Hello,.
Hello, How can I aid you?
 As I am a citizen of New York, I have to attend citizenship day celebration at New York, NY - EWR. Will you assist me for booking a ticket for from PA - PHL?
Sure. Can I have your travelling dates please?
I would like to fly on the dates of 03/10 and return on 03/12.
Do you have any other requirements to met?
I want a break in my journey, so make sure that it was connected flight.
Ok. Please wait a moment I will check the availability of flights.
Sure.
We found that there is only direct flight available on your dates. Shall I proceed?
Sorry I need a connected flight, please do not proceed with that flight. Thank you for being with me.
May I know your good name please?
I am Rachel Hall.
Thank you for approaching us.