Hi.
Hello, how may I serve you today?
I want to cancel my reservation as I have to complete my errands and I can't go on this trip. Can you help me with this?
Sure, we are here to help you.
Thank you.
May I know your name to cancel the reservation?
My name is Frank Taylor.
Ok, please wait for a while.
Ok.
Sorry, there is no reservation found on your name.
No problem, thank you for the information.
Thank you for contacting us.