Hi.
Hello, how may I assist you?
Can you please help me in changing my reservation?
Sure, I am here to help you for this. May I know your name please?
I am Gregory Hill.
Just a moment, let me check your reservation status in our records.
Ok.
Sorry for inconvenience, no reservation is found under your name to change.
Ok, no problem.
Thank you very much for approaching our agency.
Thank you.
You are welcome.