Hello.
Hello, how can I assist you now?
Due to heavy rains my football match has been postponed. can you please change my existing reservation?
Sure, may I know your good name please?
My name is Anthony Phillips.
Ok, please wait for a while.
Sure.
Sorry to inform you that there is no reservation found on your name.
It's not an issue. Thanks for your quick response.
Thanks for connecting us and have a great day.