Hello.
Hello, how may I help you?
I am Daniel Roberts. Can you cancel my previous reservation?
Sure, I will help you with the flight ticket cancellation.
Thank you.
May I know your name please? Ok, please wait for a moment.
Sure.
Thanks for waiting. But I am sorry to say that there is no reservation on your name.
That's fine. Anyway, thank you for your help.
Thank you.