Hi.
Hello. How may I assist you now?
I need to cancel my ticket due to my health issue, can you help me?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
I am Catherine Lewis.
Please be on hold to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
That's ok. Thank you for help.
Thank you for reaching us, hope you have a great day.