Hello.
Hello.
I am Carol Hill.
Carol Hill, how may I assist you today?
I want to change my existing reservation due to health issues, can you please help me with that?
Sure, I will help you. Please allow me a minute.
Ok.
Carol Hill, I regret to inform you that there is no active booking done on your name.
No problem, thank you.
Thank you for reaching us. Have a great time.