Hello.
Hello, how can I guide you for today?
Ashley Rodriguez here. I will be changing my reservation today due to my health issues, can you help me out?
Sure, I will help you with that.
Thanks.
Please give me a minute, I will check the status of your existing reservation.
Ok, take your time to check with my previous booking.
Sorry, there is no reservation found under your name in our database.
Oh! That's ok, thank you for checking with availability.
Thank you for contacting us, have a nice day.