Hello, I am Joshua Mitchell.
Hello, how can I be in your service?
I want to cancel my trip due to an emergency. Can you aid me in cancelling my existing reservation?
Ok, please can you be on hold I will check the reservation status?
Take your time.
Thank you for waiting, there is no reservation been found on your name to cancel.
No issues. Thank you for checking.
Thank you for choosing our agency, hope the assistance provided by our agency helped you.