Hi.
Hello. Shall I have your name please?
Sure, I am Jeffrey Hernandez.
How may I provide assistance for you, Jeffrey Hernandez?
I would like to go for religious festival with my family, but it was cancelled suddenly. Can you help me in my cancellation?
Please hold on.
Sure, take your time.
Thanks for being patience. We found a reservation on your name and it got cancelled.
Ok, thank you for your kind service.
Thank you for reaching us.