Hello.
Hello. How may I guide you today?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, I am glad to help you with that.
Thank you.
May I know your good name to check your reservation status?
Myself Rachel Campbell.
Ok, please wait for a moment.
Sure, I will wait for your response.
Sorry to say that, we have not found any active reservation on your name in our database.
That's ok, no problem. Anyway thank you for checking out.
Thank you for approaching us.