Hello. I'm Pamela Gonzalez.
Hello Pamela, how may I help you today?
My holiday trip has been postponed. So, I would like to change my reservation which is under my name. Can you please help me with that?
Sure, I will help you with this. Sorry Pamela, there is no reservation found as per your name to change your reservation in your database.
Ok, thank you for checking.
You are welcome.