Hello,.
Hello, how can I assist you?
I want to cancel my reservation, Due to heavy snowfall from couple of days. Can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your good name please?
Helen Gonzalez, is my name.
Please wait.
Sure, I will wait.
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
Ok, no problem at all. Thanks for the information.
Thank you for choosing us.