Hello.
Hello, Good Morning.
My name is Karen White.
How can I be a help for you Karen?
Actually all of our friends planned to attend a music concert in New York, but due to bad weather conditions, the concert is postponed.
That's so sad hear.
Could you please help me in changing the existing reservation?
Yes, I will help you in changing your reservation. Sorry, I could not find any ticket booked with your name.
That's ok.
Would you like to know any other information from my side?
No, thank you for your time.
Thank you, have a nice day.