Hello.
Hello, how can I serve you today?
I am looking to direct flight to replace with connecting flight. Can you change my reservation which was done a week ago?
Sure, I am here to help you with that.
Thank you.
Can you please share your name?
My name is Ronald Allen.
Please wait until I find your current reservation status with us.
Sure.
We don't have any reservation on your name to change.
Ok, thank you for the information.
Thank you for reaching us.