Hello.
Hello. How can I help you today?
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
Sure, I will help you with that.
Thank you for accepting my request.
Can I know your name please to proceed further.
Sure, my name is Michael Turner.
Sorry, no reservation is found on your name in our database.
Oh! I think the ticket was not booked properly while I am booking.
Thank you for reaching us.