Hi.
Hello. How can I help you?
I am Catherine Gonzalez. I need to amend my reservation, can you help me out please?
Sure, I will help you.
Thank you.
Please allow me a moment to check your details.
Sure, take your own time.
Sorry Gonzalez, here there is no reservation found under your name in our database.
That's ok, no problem. Thank you for your help.
Thank you for reaching us.