Hello. I am Brenda Adams.
Hello. How can I assist you?
I need to amend my reservation, can you help me out please?
Yes, I will help you that.
Thank you.
Please wait a moment I will check.
Sure.
Thank you for waiting. Sorry, there are no reservation been done on your name.
That's ok, no problem. Thank you for your help.
Thank you for connecting with our agency.