Hello.
Hello, what can I do for you today?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, we are here to help you.
Thank you.
On whose name, you want to change the reservation?
My name is Katherine Young.
Ok, please standby.
Sure.
Sorry to say that, no reservation was found on your good name.
That's fine, thank you for your service.
Thank you for choosing us.