Hello.
Hello, how can I guide you for today?
I would like to change my reservation due to some health issues, can you please help me out with that?
I will help you with that.
Thank you for your response.
May I know your name?
Myself Emma Edwards.
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait for your response.
Sorry, there is no reservation found under your name in our database.
That's ok, no problem. Anyway thank you for checking out.
Thank you for contacting us, have a nice day.