Hello.
Hello, how may I assist you today?
Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?
Sure, may I know your name for the cancellation process?
I am Matthew Lopez.
Thank you, please wait for a while.
Sure.
Sorry, we couldn't find a reservation on your name to cancel.
Ok, Thank you.
Welcome, thank you for opting us.