Hi.
Hello, how may I aid you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you with this.
Thank you.
May I know your good name please?
I am Jonathan Williams.
Ok, please wait for a mean while.
Sure.
Sorry Jonathan, there is no reservation found as per your name to cancel it in your database.
Ok, no issues. Thanks for the information.
You are welcome.