Hello.
Hello, how can I assist you?
Myself Emily Young. I just want to change my existing reservation, can you please help me?
I am here to assist you with that, please wait a moment.
Ok, take your time.
Sorry, there is no reservation been found on your name. So I can not amend it.
Ok, may be my friend has been changed previously. Anyway thank you for your information.
Thank you for connecting with our agency.