Hello.
Hello, how can I aid you?
I want to change my existing reservation due to some family problems. Can you please help me with this?
Sure, we are happy to help you.
Thank you.
Can I know your name please to proceed further?
Sure, I am Emily Edwards.
Sorry to inform you that there is no active reservation on your given name.
Ok, not an issue. Thank you for the information.
Thank you for opting us.