Hello.
Hello, how may I aid you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I am here to help you out. Please allow me a moment.
Thank you.
May I know your name?
My name is Patrick Williams.
Sorry Patrick Williams, there is no reservation on your name in our database.
Ok, not an issue. May be my brother has cancelled my reservation on behalf of me.
Thank you for reaching us.