Hello.
Hello, how may I support you?
I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation. Can you please help me with that?
Sure, may I know your good name?
My name is Betty Nelson.
Please wait for a while.
Ok.
Thank you for waiting, sorry there is no reservation found on your name.
Not a problem, thank you for the information.
Thank you for visiting us, we hope see you again.