Hello. Virginia Rodriguez here.
Hello, how may I serve you at this moment?
I need to change my recent reservation because my health condition was not good, can you help me?
Sure, we are here to help you.
Thank you.
Please wait for a while.
Sure, take your own time.
Sorry to notify that, we couldn't find any reservation with your name.
It's ok, not a problem. Thank you for checking.
Thank you for choosing us.