Hi.
Hello, how may I assist you?
I am Rachel Williams.
Glad to meet you Williams. How can I help you today?
Can you change my existing reservation which I have done 2 months back.
Sure. Hold on for a moment.
Sure.
Let me check in our previous records.
It's ok, thanks for checking.
Sorry Rachel, there are no flight tickets reserved under your name.
Ok, not an issue. Thanks for your service.
Welcome.