Hello.
Hello, how can I assist you today?
I am Steven Collins.
Ok.
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I will help you with that.
Thank you.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
Thank you for choosing us.