Hello.
Hello.
I am Donald Jones.
Jones, how can I assist you today?
I want to change my existing reservation, due to heavy rainfall in New York, can you help me?
I am happy to help you Jones, let me check your reservation status.
Sure.
Jones, I have not found any reservation by your name.
That's ok, thank you for your information.
Thank you for contacting us and have a nice day.