Hi.
Hello, how can I be your helping hand today?
Can you please help me in changing my reservation?
Sure, I can change your reservation right now. Before that I need to know your good name please?
I am Helen Anderson.
Ok, Please allow me a moment to check for the previous reservation in our data base.
Ok.
We are sorry to say that, there is no active reservation found on your name.
Ok, not an issue. Thank you for checking.
Thanks for approaching us, wish you a nice day.