Hello.
Hello, How can I serve you?
I am Katherine Johnson. Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me?
Sure, we are here to help you.
Thank you.
Please wait a minute.
Sure.
Thanks for waiting. There is no reservation found on your name.
No problem. Thank you.
Thank you.