Hello,.
Hello, how can I assist you?
I am Joseph Rodriguez.
Ok.
Owing to an emergency I want to change my existing reservation, can you please help me with that?
Sure, I would be happy to help you. Please give me a moment, I will check and revert to you.
Ok.
We are very sorry to inform, there is no reservation found on your given name.
Ok, no issues.
Thank you for choosing us.