Hi.
Hello.
I am Emily Nelson.
How may I guide you today?
I would like to change my recent reservation, as my exam is postponed? Can you help me?
Sure, I will help you with that.
Ok.
Please wait for a minute.
Sure.
I am sorry to say that there is no reservation found under your name.
That's ok, thank you for checking.
Thank you for reaching us, have a great day.