Hello.
Hello. How can I aid you?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, We are here to help you. May I know your name?
I am Cynthia Scott.
Give me a minute.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
That's ok, thank you for checking.
Thank you for opting us.