Hello.
Hello, how can I help you at present?
Can you aid me to change my reservation due to emergency?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Marry Wright here.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Okay.
Sorry to say that, there is no active reservation found on your name.
Thank you.
Thank you for choosing us.