Hello.
Hello, how can I help you?
I am Helen Perez.
Ok.
Can you please help me in changing my reservation as the food festival which I have planned to attend got postponed?
Sure Helen Perez, I will help you.
Thank you.
Please wait for a while.
Ok.
Sorry Helen Perez, no reservation found on your name in our records.
It's ok, no problem.
Thank you for approaching us, have a nice day.