Hello.
Hello, how may I serve you at this moment?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Andrew Gonzalez.
Sorry to inform you that, we did not find any reservation against your name.
That's ok, thank you for checking.
Thank you for choosing us.