Hi.
Hello, how can I help you for today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, may I know your name please?
Myself Matthew Clark.
Ok, Wait for a while. I will check the details and get back to you.
Sure, I will wait for your response.
Sorry Clark, there is no reservation found on your name.
No problem, thanks for checking.
Thank you for choosing us, have a nice day.