Hi.
Hello, how may I oblige you today?
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?
Sure, may I know your good name please?
I am Stephen Perez.
Ok, please wait for a moment.
Sure.
Thanks for waiting, no reservation found with your name to cancel.
Ok, no issues. Thanks for your kind service.
Thanks for availing us.