Hi.
Hello. How  may I assist you?
I want to change my reservation, can you help me?
Yes, can you provide your name please?
Myself Lisa Lee.
I had successfully found your reservation, can you share your dates please?
My dates are 04/27 and 04/29.
Can you provide your airport codes?
My airport codes are ORD to PHX.
Ok, please hold on for a moment.
Ok.
Delta airline is providing flight with 2 connection, can I proceed to booking?
No, I need a single connection.
Spirit airline is providing flight with connection 1.
You can book it.
Your ticket is confirmed by flight number 1019.
Thank you for booking.
It's my pleasure, have a nice day.