Hello.
Hello. How can I assist you at this moment?
I want to cancel my reservation, because I have some another important work on those dates, can you please cancel my reservation?
Sure, I am here to hep you with that.
Thanks.
On which name you reserved a ticket earlier?
Sure, my name is Catherine Lopez.
Ok, please wait a moment and I will check the reservation status.
Ok.
Sorry Lopez, no reservation found under your name to cancel.
Oh! It's ok no problem. Thank you for your information.
My pleasure. Thank you for choosing us, have a great day.