Hi.
Hello. How can I help you today?
Can you please cancel my recent reservation? As my planned trip has been cancelled.
Sure, I am here to help you with that, can I know your good name to proceed further?
Sure, my name is Edward Hall.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure, I'll wait for your response.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Oh! That's ok, thank you for giving the information anyways.
Thank you for reaching us.