Hello.
Hello, how can I help you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change?
Sure, can I have your name please?
Sure, my name is Andrew Garcia.
Ok, please wait for a while.
Sure.
Thanks for waiting, no flight reservation found with your name.
That's Ok, thanks for your information.
Thank you for reaching us.