Hello.
Hello. How may I help you?
Due to heavy rainfall, I couldn't travel to New York. Can you help me in cancelling my ticket?
Sure, I will help you. May I know your name please?
Please check with the name Joseph Moore.
Please hold on a moment.
Ok, take your own time.
Moore, your reservation has been cancelled successfully.
Thank you for your quick response.
Thank you for choosing us.