Hello.
Hello, how can I assist you today?
Due to sudden health issues, I would like to cancel my reservation. Can you please help me out with that?
Sure, may I know your name please?
Thank you for accepting my request, I had reserved it on the name of James Lewis.
Ok, please wait for a moment.
Sure.
Sorry, there was no reservation found with your given name.
Oh! I think the ticket was not booked due to server issue.
Thank you for opting us.