TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi, I am Pamela Miller. 
 agent: Hello, how can I assist you today? 
 customer: I want to travel from New York, EWR to attend for my sister's marriage anniversary. Will you please aid me in booking a ticket under the price range of 500? 
 agent: Sure, I will help you. May I know your destination airport code? 
 customer: My destination point is Orlando, MCO. 
 agent: Can I have your trip dates? 
 customer: My journey dates are from 06/02 to 06/04. 
 agent: Please wait for a while. 
 customer: Sure, take your time. 
 agent: Thanks for waiting. Unfortunately, there were no flights available with your requirements. 
 customer: That's ok, I will check for another option. Thank you for the response. 
 agent: Thank you for contacting us.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello, how may I render you? 
 customer: I want to book a ticket from BOS to JFK, can you help me? 
 agent: Sure, may I know your journey dates? 
 customer: My travel dates are 05/07 and 05/09. 
 agent: Do you have any specification? 
 customer: I need a flight with connection 1. 
 agent: May I know your good name for further process? 
 customer: Myself Lisa Edwards. 
 agent: Thank you for sharing your journey details, please hold on. You have a flight with airline Hawaiian and flight number is 1014 with 1 connection and price is 200. 
 customer: Sure. You can book it. 
 agent: Your reservation is done. 
 customer: Thank you for booking. 
 agent: Thank you for choosing us, have a nice day.

SOLUTION: book

PROBLEM: customer: Hi, I am John Carter. 
 agent: Hello, how may I serve you? 
 customer: Can you please help me with booking a flight ticket from DCA to LAS? 
 agent: Sure, may I know your travelling dates? 
 customer: Travelling dates are 07/26 and 07/28. 
 agent: Do you need any stopover in between your journey? 
 customer: I need a single connection. 
 agent: There is a flight found with number 1000, Delta as airline and the cost of the ticket is 200. Shall I proceed? 
 customer: You can proceed with booking. 
 agent: Thanks for availing us. Your ticket is booked. 
 customer: Thanks for the help.

SOLUTION:
book