Hi.
Hello. How may I assist you?
Actually, I need to change my existing reservation which is done due to my health issue, can you please help me out?
Sure, I am here to help you out. May I know your name please?
Sure, my name is Sarah Edwards here.
Wait a moment please. Sarah Edwards, we regret to inform you that there is no reservation found on your name in our records.
Sure, I will wait. Ok, no problem.
Thank you for choosing us.