Hello, I am Betty Lopez.
Hello, how can I be of your helping hand?
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
Sure, we will help you. Please wait a moment, I will check your details and get back to you.
OK.
Unfortunately, there is no reservation found on your name to proceed further.
No problem, thank you for the information.
Thank you for choosing us.