Hello.
Hello. How can I be at your service?
I want to abandon my recent reservation due to postpone in my holiday trip, can you please help me with cancellation?
Sure, I will help with that, please wait a moment.
Thank you.
May I know your name to check?
Mark Garcia is my name of previous booking.
Sorry, there is no reservation done on your name.
Oh! That's ok. Maybe my brother already cancelled my booking and forgot to inform about it. Anyways, thank you for checking.
Thank you for choosing our agency.