Hello, my name is Kimberly Perez.
Hello, how can I assist you for the day?
I want to cancel my recent reservation as my health is not good to travel, could you please help me out?
Sure, I will help you with that cancellation.
Thank you.
Please hold for a moment, let me check the previous reservation list.
Ok, I will wait for your response.
I am very sorry to say, there is no reservation found with your name in our database.
It's ok, thank you for the information.
Thank you for choosing us, have a great day.