Hello.
Hello. How can I serve you?
I am trying to cancel the existing reservation because the trip got cancelled suddenly. Can you please help me to do that?
Sure, I can help you.
Thank you for considering my request.
May I know your name?
My name is Stephanie Hill.
Give me a minute.
Ok, take your time.
Thanks for being waiting, We found a  reservation by this name and it has been cancelled successfully.
Thanks a lot for your help.
Thank you for choosing us.