Hi.
Hello, how may I aid you at this moment?
Due to heavy storm at my location, I'm unable to catch the flight. Please cancel my ticket.
Sure. Can I have your name for checking your previous reservation?
My name is Jacob Thompson.
Ok, please wait a minute.
Sure.
Sorry, there is no reservation found on your name to cancel. I think the ticket is not confirmed before.
Yes may be, I will recheck it once and get back to you later. Thank you anyways.
Thank you for consulting our agency.