Hello.
Hello, how may I assist you now?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Ok, may I know your name to check with your previous booking status?
Deborah Lewis.
Please be on hold for a while and allow me to check with your booking.
Sure, take your time.
Deborah Lewis, I am extremely sorry to say that, there is no active reservation available by your name.
No problem, thank you for the information.
Thank you for opting our services.