Hello, Jerry Brown here.
Hello, Brown. How can I assist you?
 I heard that your agency gives quick service, I want to update my previous reservation.
Yes, you heard correct about us. Can you please give me a while to check your reservation status?
Ok.
I think you have not done your reservation properly, there is no reservation found on your name in our database.
No issues, happy to have a nice discussion with you.
Thank you for choosing us.