Hello.
Hello, how can I help you?
I am Melissa Hall. I would like to change my existing reservation because my sister marriage was postponed, can you help me?
Sure, I am here to help you. Please wait, let me check your reservation status in our database.
Sure, take your own time.
Sorry, I did not find any reservation under your name in our database.
That's ok, thank you for checking.
You are welcome and thank you for contacting us.