Hello.
Hello, how may I help you?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, please share your good name?
Thank you for accepting my request, my name is Nancy Smith.
Please wait for a while.
Sure.
Sorry, no reservation found on your given name.
Oh! I think the ticket was not  booked properly while I am booking. Anyway, thank you for the information.
Thank you for choosing us.