Hello.
Hello. How may I assist you?
I want to cancel my reservation as my plan to visit New York is cancelled. Can you help me?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Benjamin Johnson.
Wait a moment please.
Sure.
Benjamin Johnson, we haven't found any reservation under your name in our database.
Ok, thank you for the information.
Thank you for reaching us.