Hi.
Hello, how may I aid you?
I want to cancel my recent reservation due to an emergency, can you please help me?
Sure, I am glad to help you. May I know your name?
Sure, my name is Alexander Carter.
Please give me a moment to check your ticket status.
Sure, I will wait for your response.
Sorry Alexander Carter, no reservation is available by your name.
Ok, not an issue.Thank you for your informaion.
Thank you for choosing us.