Hello. I am Charles Nelson.
Hello, how may I assist you? Nice to meet you, Nelson.
I am an event organiser and we were planned to do an event, but suddenly it got cancelled, so I would like to cancel my plane ticket. Can you help me?
Nelson, please wait for a moment to check that there is any reservation is there on your name.
Ok.
Sorry Nelson, there is no reservation found on your name to cancel your reservation.
Oh! Ok fine, no problem. Thank you for searching.
You are welcome.