Hello.
Hello.
Ruth Green here.
Green, how may I assist you?
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to cancel my reservation.
Please hold on, let me check our database.
Ok, please.
Sorry, no reservation found by your name. May be your ticket is not confirmed.
Ok, thank you for the information.
Thank you for contacting us.