In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi. 
 agent: Hello, how may I assist you today? 
 customer: I need to book a flight ticket from IAD to OAK, Can you please help me for booking? 
 agent: Sure, may I know your good name please? 
 customer: Samuel Turner here. 
 agent: May I know on which dates you are willing to travel? 
 customer: I would like to travel on 02/12 to return on 02/14. 
 agent: May I know your class preference please? 
 customer: I am comfortable with any class. 
 agent: May I know your preferable time for journey? 
 customer: I would be return on morning. 
 agent: May I know your connection limit please? 
 customer: I need a connecting flight. 
 agent: There is a connecting flight of fare 300 with economy class in Frontier airline, shall I proceed for booking? 
 customer: Ok, proceed for booking. 
 agent: Your reservation has bee confirmed with flight number 1012, depart time is at 18:00 hours on Feb, 12 and return time is at 5:00 hours on Feb, 14. 
 customer: Thanks for your information. 
 agent: You are welcome.
[A]: book


[Q]: customer: Hi. 
 agent: Hello. How can I assist you at this moment? 
 customer: Please make a reservation with the name of Nicole Martin from PHX. 
 agent: Sure, I will assist you with that. Can you please mention your preferable travel dates? 
 customer: I want to travel on Dec 20 and return back on Dec 22. 
 agent: May I know your destination airport code name? 
 customer: Destination airport code is BOS. 
 agent: May I know your connection limit for this trip? 
 customer: I need a single connecting flight. 
 agent: Do you have any another specifications? 
 customer: I prefer to travel in economy class. 
 agent: Is there any additional preferences do you have? 
 customer: No. 
 agent: Ok, please hold on a moment. 
 customer: Sure. 
 agent: AA flight available with connection limit 1 and fare is 100, shall I confirm this economy class flight? 
 customer: Yes, please confirm it. 
 agent: Your flight ticket is booked successfully, flight number is 1026. 
 customer: Thank you for the help. 
 agent: You are welcome Nicole Martin.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. What kind of support are you looking for? 
 customer: I am a writer and I have to submit a crime report at Minneapolis printing press, so can you please help me with flight ticket booking from LGA to MSP locations? 
 agent: Sure, we will help that. 
 customer: Thank you. 
 agent: On which dates do you want to fly and return on? 
 customer: I would like to depart in the month of May on 22 and return back in the same month on 24. 
 agent: Do you prefer a flight with stopover? 
 customer: Yes, I usually prefer with a stopover. 
 agent: Do you need any other specifications? 
 customer: I don't have any other preferences. 
 agent: Can I know your good name? 
 customer: Sure, I am Scott Campbell. 
 agent: Thank you for providing your details, sorry to inform you that we are unable to find any flights by the given details. 
 customer: Ok, Thank you for your service. 
 agent: Thank you for consulting us, hope we serve you again.
[A]:
no_flight