Hello.
Hello. How can I assist you now?
I need to cancel my existing reservation, which is done recently. Can you please help e out?
Sure, can I have your good name please to check your reservation status?
Sure, myself Matthew Thompson.
Ok, please wait a moment.
Sure, I will wait for your response.
Sorry to inform you that no reservation has found under your name to cancel.
Not a big problem, anyway thank you for the information.
Thank you for choosing us, have a good day.