Hi.
Hello, how may I assist you?
I have booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
Sure, I am here to help you for this. May I know your name please?
I am Jeffrey Martinez.
Please wait for a while.
Ok.
Sorry for inconvenience, no reservation is found under your name to cancel.
Not a problem.
Thank you very much for approaching our agency.
Thank you.
You are most welcome.