Hello.
Hello, how can I assist you for the day?
I want to cancel my previous ticket because the planned trip got cancelled suddenly, can you please help me to do that?
May, I know your good name?
Thank you for accepting my request. My name is Kenneth Smith.
Sorry, we found no reservation on your given name.
It's ok, not an issue with that. Thank you for checking my ticket status.
Thank you for reaching us.