Hello. I am Anna Martinez.
Hello, how can I assist you for the day?
 I want to cancel my reservation because I have exams in my college so I am unable to travel those dates so please cancel my ticket?
Sure, I am here to help you. Please wait for a moment.
Sure.
We found a reservation on your name. Shall I proceed to cancel?
You can proceed.
Your reservation has been cancelled successfully.
Thank you for helping me.
Thank you for reaching us.