Hello, I am Richard Clark.
Hello, how can I aid you?
 I want to cancel my recent flight reservation, because I want to travel my friends with by road. Can you help me in this?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check the database and revert back to you.
Sure.
Thanks for waiting, but there is no reservation found on your name.
It's ok, not a problem. Thank you for your information.
Thanks for connecting with us, have a good day.