Hi.
Hello, how may I help you now?
I need to change my reservation due to urgent meeting, can you help me?
Sure, I will help you with that. May I know your good name please?
I am Kevin Lee.
Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data to change it.
That's ok. Thank you.
Thank you for visiting us, we hope see you again.