Hi.
Hello. How may I assist you?
I am planning to change my reservation to another destination, so can you help me to change my reservation?
Sure, I am glad to assist you and may I know your name please for checking purpose?
Sure, my name is Rachel Williams.
Please allow me a moment.
Ok.
I have checked based on your request, there is no reservation found for the user name to help you in ticket modification.
That's ok, thank you.
You are most welcome and thank you for reaching us.