Hello.
Hello, how can I assist you?
Can you please cancel my reservation as I cancelled my trip due to an emergency at my place?
Sure, I am here to help you. May I know your name to proceed further?
Thank you. Sure, Shirley Hill here.
Ok, please wait for a while.
Sure.
Thank you for waiting, There was no reservation found on your given name.
Oh, may be I am searching at wrong place. Thank you for your time.
Thank you for choosing us.