Hi.
Hello, how can I help you for the day?
Can you help me to change my recent reservation?
Sure, I am here to help you with that. May I know your name please?
Donna Turner here.
Please wait for a while, let me check your previous reservation status.
Sure, take your time to check the reservation status.
Thank you waiting. but I am sorry to say that, there is no active reservation found on your name in our database to change it.
That's ok, thank you for checking.
Thank you for reaching us, have a great day.