Hello,.
Hello, how can I assist you today?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation? Ok, please wait a moment.
Myself, Sandra Green. Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for your information.
Thank you for choosing us.