Hello.
Hello, how can I assist you for the day?
I am Carol Adams. My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I am here to help you. Please wait for a moment.
Sure, take your time.
Sorry, we found no reservation on your given name.
That's ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.