Hello, Jerry Smith here.
Hello Jerry, how may I assist you?
I have some unplanned work in my office, so I will not be able travel to my hometown. Could you help me to cancel my reservation?
Sure Smith, I here to help you out. Please wait a moment, let me check the previous reservation on your name.
Sure, take your time.
Sorry Jerry, no reservation found on your name in our data base.
It's ok, thank you for the information.
Thank you for reaching us.