Hello.
Hello, how may I support you today?
My name is Benjamin Baker. Could you please assist me in changing my existing reservation as I have changed my mind about that trip?
Sure, we are happy to help you.
Thank you.
Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, I may have done it with my other agent. Thank you for your time.
Thank you for opting us.