Hello.
Hello.
My name is Deborah Phillips.
How may I help you? Glad to meet you Phillips.
Due to bad weather conditions in NYC, I would like to postpone my trip. Could you help me in changing the reservation?
Sure, please wait a moment I will check it out whether your reservation existed or not.
Ok.
Ok, thanks for your patience, but there is no reservation found in your name.
That's ok. Anyways I will book a new ticket. Thank you for your time.
Thank you for consulting us.