Hello.
Hello, how can I guide you for today?
I had planned to go on a trip, but it was postponed. Can you change my recent reservation?
I will help you with that. May I know your name?
I am Anna Young.
Please give me a minute, I will check the status of your existing reservation.
Ok, take your time.
Sorry, there is no reservation found under your name in our database.
That's ok. Anyways, thank you for your help.
Thank you for contacting us, have a nice day.