Hello.
 Hello, how can I assist you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, please wait.
Sure.
Could you please provide your name to check your previous reservation status?
My name is Donald Thomas.
Ok. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for providing information.
Thank you.