Hello.
Hello, how can I assist you today?
I am Kimberly Garcia.
Ok.
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I will help you with that.
Thank you.
Please wait a moment.
Sure, take your time.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you for your information.
Thank you for choosing us.