Hi.
Hello. How may I help you?
Owing to an emergency, my appointment with doctor has been postponed.
Sure, I am happy to help you.
So I request you to change my existing reservation.
Ok, may I know your name?
Sure, I have a recent reservation with name Justin Brown.
Sorry for the inconvenience, there is no reservation found on your name in our database.
Ok, not at all a problem.
Thank you for reaching us.