Hello.
Hello, how can I oblige you at present?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change it?
Sure, we are here to help you.
Thank you.
Please provide your name.
My name is Elizabeth Hill.
Ok, please wait for a few minutes.
Sure.
Thank you for your patience, we are sorry to inform you that there was no reservation found on your given name.
Ok, thanks for your response.
Thank you for reaching us.