Hello.
Hello, how may I help you?
I am Ruth Gonzalez. I have to change my flight ticket booking that I am unable to attend the trip, can you please help me in flight ticket modification?
Sure, I will help you.
Thank you.
Please wait for a while.
Sure.
Sorry Ruth, there is no reservation found with your name in our records.
No problem, thank you for your information.
Most welcome.