Hi.
Hello, how may I assist you today?
I need to change my current reservation due to urgent meeting, can you help me with that?
Sure, we are here to help you.
Thank you.
May I know your good name please?
I am David Anderson.
Please wait a minute.
Sure.
Sorry, there is no active reservation found on your name to change.
That's ok. Thank you for your service.
Thank you for reaching us.