Hello.
Hello. How may I guide you now?
Can you please help me in changing my existing reservation?
Sure, I am glad to help you and can I know your name for searching your previous booking?
Thank you, my name is Edward Moore.
Let me check with your intent in our website, please wait for a while.
Sure, I will wait for your response.
Thank you for your patience, I regret to inform you that I could not find any ticket reservation on your name.
Ok, no problem. Anyway thank you for checking out.
You are welcome and thank you for consulting our agency.