Hello.
Hello, how can I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Jessica Walker.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
That's ok, thank you for checking.