Hello.
Hello.
I am Mary Martinez.
Mary Martinez, how may I assist you with today?
I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
I am sorry to hear that, I will help you. Yes, Please allow me a minute.
Sure.
I have gone through our database, I see that there is no active flight ticket booked on your name.
No issues, thank you for your time.
Thank you for reaching us. Have a good time.