Hello.
Hello, do you need any assistance from us?
I need to change my reservation due to my planned event got postponed so please help me with that.
Sure, I will definitely help you. Could you please tell us on which name you reserved your previous ticket?
Sure, please check the reservation with my name Betty Lewis.
Ok Lewis, please hold on for a moment. Lewis, I haven't found your reservation in our portal to change further.
Oh! May be booking has not done properly. Anyway, thank you for your time.
My pleasure, thank you for opting us.