Hello,.
Hello, how may I help you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I will help you.
Thank you.
Can I have your name please?
I am Samuel Wright.
Ok, please wait for a while.
Sure.
Thanks for waiting, There is no reservation on your name.
Ok, no issues. Thanks for the information.
Thank you for opting us.