Hello,.
Hello, how may I assist you?
I am Helen Gonzalez. I made a earlier reservation to sign a new contract, but unfortunately it got postponed.
Ok.
Can you help me to change my existing reservation?
Sure, please wait a moment.
Sure.
Sorry there is no reservation on your name.
Ok, no issue.
Thank you so much for choosing us.
Thank you for your information.
Have a nice day.