Hello.
Hello, how may I help you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my reservation?
Sure, we are here to help you to change it. May I know your name?
Sure, I am Margaret Lopez.
Ok, please wait for a while.
Ok.
Thanks for your time, there was no reservation found on your name.
Ok, Thank you for providing information.
Thank you for availing us.