Hello.
Hello. How can I aid you?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am here to help you.
Thank you.
Can you please tell me your name?
My name is Charles Miller.
Please hold on for a while.
Ok.
Sorry Miller, I did not find any reservation on your name in our data base.
That's ok, thank you for checking.
Welcome, have a nice day.