Hello.
Hello, how can I guide you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, we are blissful to aid you.
Thank you.
May I know your name please?
Sure, I am Thomas Evans.
Ok, please wait for a couple of minutes.
Sure.
Thanks for your time, we are sorry to inform you that no reservation was found on your specified name.
Ok, Thank you for your service.
Thank you for visiting us.