Hello.
Hello, how may I address you?
Due to heavy snowfall at my place, can you please help me to cancel my reservation?
Sure, will you please let me know name?
Sure, I am Andrew Hill.
Ok, let me check the status and revert you.
Sure.
I have gone through the reservation list but could not find any active reservation by your name.
Ok, not a problem. Thank you for notifying me.
Thank you for choosing us.