Hello, I am Jason Martinez.
Hello Jason, how can I address you today?
Due to sudden death of my grandmother I need to cancel my recent reservation can you please help me out in cancelling my reservation.
Sorry to hear that, I can help you in cancellation. Please wait a moment, I will check the status and update you.
Sure.
Ok, we found your reservation. Shall I proceed to cancel?
Please proceed to cancel.
Ok, your reservation has been cancelled successfully.
Thank you for your support.
Thanks for reaching us, have a good day.