Hello.
Hello, How exactly I can serve you the best today?
I am Deborah Lee.
Ok.
I just want to cancel my ticket due to some health issues.
Sure, we are gleeful to help you for cancellation. Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thanks for your service.
Thank you for reaching us.