Hello.
Hello. How may I aid you today?
I am Michelle Brown.
Nice meeting you Brown.
I need to cancel my reservation due to crisis in my destination. Can you help me out in cancelling the flight ticket?
Sure, I will help you.
Ok.
Please wait a moment to check your previous reservation.
Sure.
Sorry to inform you that, there is no reservation found with your name in our records.
That's ok, no problem. Thank you for your response.
Thank you for reaching us, have a great day.