Hello.
Hello. how can I help you?
Emma Davis here.
Nice to meet you Emma.
Actually we friends were unable to arrange money for the tour, so we want to change our existing reservation. Can you help me with this?
Oh! No, so, sad to hear. Ok, I am here to help you, wait a moment to check it.
Ok, I am waiting.
Thank you for waiting. Sorry Emma, we could found any ticket reserved on your name.
Ok, no problem.
Thank you for contacting us Emma, Reach us in future.
Thank you.
You are welcome.