Hi.
Hello.
I am Charles Gonzalez.
How else can I help you today? Glad to meet you Charles.
I had planned to go on a vacation to New York, it was cancelled due to some personal problems.
Ok fine.
I am looking for cancelling of my recent reservation.Can you help me out?
Sure, I will help you to cancel that reservation, please hold on for a minute.
Sure, take your time.
Thanks for your patience. We do not have any reservation with this name in our database.
That's ok. Anyways, thank you for your help.
It's my pleasure, have a nice day.