Hi,. I am Scott James.
Hello, how may I help you?
Owing to an emergency I need to cancel my recent reservation.
Ok.
Please, help me out in cancelling my reservation.
Sure, I will help you.
Thank you.
Please, wait a moment.
Sure.
Thanks for your time.
Ok.
We did not find any reservation on your name.
Ok , no worries.
Thank you for contacting us.