Hi, I am Susan Robinson.
Hello, how can I assist you?
Can you please help me with changing the reservation?
Sure, we will help you.
Ok.
Please wait a moment, I will check your details and get back to you.
Ok.
Thank you for waiting, sorry to inform you that there is no reservation exist on your name to do modification.
Ok, no issues. Thanks for the help.
Thank you for contacting us.