Hi.
 Hello, How exactly I can serve you the best today?
I am Nicole Lopez.
Ok.
I want to cancel my trip due to an emergency. Can you help me in cancelling my ticket?
Sure, I will help you with that.
Ok.
Please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for checking.
Thank you for choosing us.