Hi.
Hello, do you need any help from us?
As my trip got postponed, I want to change my reservation. Can you please help me with this?
Sure, could I have your name please?
I am Scott Davis.
Ok, take your time. Please allow me a moment.
Ok.
Sorry, there is no reservation with your name in our portal to make changes.
Ok, no problem at all. Thank you for your information.
You are welcome, have a great day.