Hello.
Hello. How can I assist you?
I have already booked my ticket to Houston in the month of June, but now due to an emergency I want to cancel my trip.
Ok, so do you want me to cancel your reservation?
Yes, could you help me with that?
Sure, may I know on which name the ticket was booked?
The ticket was booked with my name which is Rachel Wright.
Ok, please hold on for a moment.
Sure.
Sorry, I could not find any ticket booked with your name.
No problem as I already wanted to cancel my reservation. Thank you for your valuable time.
Thank you, have a good day.