Hi.
Hello, how may I render you today?
Owing to an emergency, I need to change an existing reservation. Can you help me with this?
Sure, we are here to help you.
Thank you.
May I know on which name the ticket has been reserved?
I am Jessica Rodriguez.
Please wait for a while.
Ok.
Sorry, we couldn't find any reservation against your name.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.