Hello.
Hello, how may I assist you?
I am Dennis Williams.
Yes, Williams.
I want to cancel my reservation, can you help in that?
Sure, I very glad to help you.
Thanks.
Please wait a moment, let me check the reservation on your name.
Sure.
Sorry Williams, no reservation found on your name in your data base.
That's fine,might be my brother has canceled my reservation.
Thank you for reaching us.