Hi.
Hello. How can I assist you?
As my exam got postponed, I want to change my existing reservation. Can you help me out?
Ok, sure I will help you with that. Mean while may I know your name?
Sure, my name is Jerry Green.
Please wait for a while.
Ok.
Sorry, no reservation found on your name to change.
That's ok, thank you.
Ok, thank you for reaching us.