Hi.
Hello, how can I best aid you today?
I need ti cancel my reservation as my meeting got cancelled, can you please help me out in cancellation?
Sure, I can help you in that cancellation.
Thank you.
Before that I need to know your good name to track the details, Can you please provide me?
Please check the reservation on the name of  Jack Clark.
Ok, please wait for a couple of minutes.
Sure.
We are sorry to notify that, there is no active reservation found on your name.
No problem, may be my brother have cancelled it. Any ways, thank you for your effort.
Thanks for reaching us, wish you a nice day.