Hello.
Hello, how may I help you?
 Would it be possible to change my reservation, which I have done with my name?
Sure, I am here to help you for this. Could you please share me your name?
Sure,Shirley Clark here.
Just a moment, let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found with your credential.
No issues, thank you for the information.
Thank you very much for contacting our agency.