Hi.
Hello. How can I assist you?
I have done a booking with wrong destination last week. So, I would like to change my reservation.
Ok, may I know on which name the ticket was booked?
It was done in the name of Margaret Davis.
Ok, please hold on for a moment so that I can check the status of your existing reservation.
Ok, sure.
Sorry, I could not find any ticket booked with the name Mr. Margaret Davis.
Its ok, thank you for the information.
Thank you, have a nice day.