Hello.
Hello.
I am Joseph Perez here.
 Joseph Perez, how may I assist you today?
I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
I am sorry to hear that. I will help you.
Thank you for considering my request.
Please allow me a minute to check with your details.
Sure, take your own time.
Thank you. Joseph Perez, I regret to inform you that there is no reservation done of your name.
Ok, it might be cancelled by my manager but did not inform me yet. Thank you for the information.
Ok. Thank you for reaching us. Have a great time, Joseph Perez.