Hello.
Hello. How can I aid you today?
I want to change an existing reservation due to my health issues.
Sure, I am here to help you with that. May I know your name please?
Can you please check the reservation by the name Kimberly Mitchell?
Ok, please wait for a moment.
Sure.
Thank you for waiting, but I am very sorry to tell you that, there is no active reservation found on your name in our database to change it.
Not a big issue, anyhow thank you very much for checking the reservation status.
Most welcome, thank you for reaching us. Have a nice day.