Hello.
Hello, how best  I can serve you today?
Owing an emergency, I want to cancel my reservation. can you help me for that?
Sure, we are here to help you.
Thank you.
May I know your name to check your reservation status?
My name is Patrick Wright.
Ok, please be on hold.
Sure, I will wait for your response.
Sorry, we could not find any reservation against your name.
That's ok, thank you for checking.
Thank you for choosing us.