Hello.
Hello. How can I help you with today?
My name is Karen Hill , due to an emergency I would like to cancelling the reservation, could you help me out?
Sure, I can help you with that.
OK.
Please allow me a moment to check the details for you. Karen, I have checked and see that there is no reservation found under your name.
That's OK, Thank you for your time.
You are welcome. Thank you for contacting us.