Hello.
Hello, how may I help you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, we are here to help you. May I know your name please to proceed further?
My reservation was done under the name Richard Perez.
Please wait for a while.
Sure, take your time.
Sorry to inform you that there is no active reservation on your given name.
Ok, not an issue. Anyways, thank you for the information.
Thanks for contacting us.