Hello.
Hello, how may I help you?
Owing to an emergency, I want to cancel my recent reservation.
Sure, I will help you. Please help me with your name.
My name is Mary Jackson.
Thank you. Please wait for a while, let me check your reservation status in our database.
Sure.
Sorry, there is no reservation found under your name in our database.
Not an issue, thank you.
You are most welcome.