Hello,.
Hello, how can I serve you at this moment?
I am Anthony Williams. I just want to cancel my reservation, due to an emergency work in my home town. Can you please help me with that?
Sure Anthony Williams, I can help you with this reservation cancel.
Thank you.
Please wait for a while, let me check your previous reservation status.
Sure.
I am very sorry to tell you that, there is no active reservation found with your name in our reservation list to cancel it.
Ok, not an issue. Thank you.
Your are welcome, thank you for approaching us. Have a great day.