Hello.
Hello, how may I aid you?
I would like to cancel my reservation due to some health issues, can you please help me with that?
Sure, may I know your name?
Thank you. Myself Benjamin Thompson.
Please give me a moment to check your ticket status.
Sure, I will wait for your response.
Sorry Benjamin Thompson, no reservation is available by your name.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.