Hi,.
Hello. How may I assist yo today?
 Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Sure, may I know your good name please?
Thanks for your response. Amy Gonzalez, is my name.
Ok, please stand by.
Sure.
There is no existing reservation found on your name.
Ok, thanks for your kind information.
Thank you for reaching us.