Hi, I am Daniel Williams.
Hello, how may I be at your service today?
Owing to an emergency, my live concert in Washington has been postponed. So I want you to change my existing reservation?
Sure, I will help you in changing. Please wait for a while, I will check the reservation list and get back to you.
Sure.
Thanks for your time, no reservation was found on the name Daniel Williams.
Ok, no worries at all. Thank you for your assistance.
Thank you for choosing us.