Hi,.
Hello, how may I help you today?
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
Sure, we are glad to help you.
Thank you.
May I have you name please to check with the reservation list?
I am Jessica Parker.
Ok, please wait for a minute.
Sure.
Thanks for waiting, no reservation was found on your name in the database.
Ok, no issues.
Thank you for reaching us.