Hello.
Hello, how can I guide you for today?
Donna Phillips here. Could you help me to change my reservation?
Sure, I will help you with that.
Ok.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
No problem, thank you for the information.
Thank you for contacting us, have a nice day.