Hi.
Hello, how can I support you?
Due to some weather problems I need to cancel my recent reservation, Can you please help me with that?
Sure, we are here to help you. May I know your good name please?
Mark Mitchell.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name to cancel.
Ok, no problem. Thanks for your information.
Thank you for reaching us.