Hello.
Hello, how may I help you today?
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
Sure, may I know your name?
Ok, my name is Steven Moore.
Please wait a moment.
Sure, take your time.
Sorry, there are no active reservations on your name to change.
Oh! I think the ticket was not booked due to server issue.
Thank you for reaching our service.