Hello.
Hello.
Emma smith here.
How may I help you today?
I want to change my existing reservation due to heavy snow fall, can you please check with this one?
Sure, I am here to help you with that. Please wait for a minute.
Ok, take your own time.
Sorry to say that, there is no reservation found on your name in our database.
No problem, thank you for your service.
Thank you for approaching us.