Hi.
Hello. How may I help you?
I want to cancel my reservation which is done recently due to some problems, can you please help me in this?
Sure, please wait for a moment.
Ok, I will wait.
May I know your name please?
Sure, my name is Kathleen Garcia.
Sorry, there is no reservation matching with your name in our portal.
Ok, not an issue.
Thank you for reaching us.