Hello.
Hello, how may I aid you?
Catherine Green here. My concert has been cancelled due to heavy rainfall.
Ok.
Can you cancel my reservation?
Sure, please allow me some time to check the existing reservation.
Ok.
Thank you for waiting. Sorry Green, there is no reservation found under your name.
It's fine. Thank you for your help.
It's my pleasure to help you. Thank you for approaching us. Have a nice day Green.