Hello.
Hello, how may I help you?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
Sure, I will help you. Can I know your name?
Kenneth Jones here.
Thank you. Please wait for a while, let me check your reservation status.
Sure.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for checking.
You are most welcome.