Hello.
Hello, how can I assist you now?
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me to cancel.
Sure, I am happy to help you with that.
Thank you for accepting my request.
Can I have your name please to check existence of your reservation?
Sure, my name is Lisa Williams.
Ok, please be on hold for a moment to check your reservation status.
Ok, I will wait.
Sorry Lisa Williams, no reservation has found under your name to cancel.
No worries, thank you.
Thank you for choosing us, have a good day.