Hello.
Hello. How can I help you today?
Actually, my friend had booked me a flight ticket for his birthday party.
Ok.
But, because of emergency he came here so we planned here itself.So, I want to cancel my booking done by my friend.
Sure, I will help you with that. Can you tell me your name please?
Thank you so much for helping me. Yes, I am Lisa Lee.
Sorry Lee, there is no reservation by your name.
Oh! ok my friend might cancelled it. But, thanks a lot for the help.
Thank you for choosing us.