Hello.
Hello, how may I help you today?
Due to urgent work, I would like to change my reservation to some other date, can you please help me out with that?
Sure, we are here to help you.
Thank you for your positive response.
May I know your good name please?
Sure, my name is Christine Rodriguez.
Please wait a minute.
Ok.
Sorry, there is no reservation on your name in our database.
It's ok no problem. Thank you for your information.
Thank you for opting us.