Hello.
Hello.
I am Sharon Green.
How may I assist you today?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sharon Green, can you please allow me to check with your previous booking?
Sure.
Ok, please wait for a while.
Ok.
Sorry to inform you that there is no active reservation found by your name.
That's ok, thank you for your information.
Thank you for choosing us, have a nice day.