Hello.
Hello. How can I help you out today?
Owing to have an emergency, I want to cancel the reservation. Will you aid me in this?
Ok, let me know your name please.
Myself Donald Hill.
Please hold on for a while, I will revert to you.
Ok, I will wait for your response.
Can I proceed to cancel? As your name was found in the reservation list.
Yes, please cancel it.
Your ticket has been cancelled.
Thank you for your service in cancelling the reservation.
Thank you for choosing us, Have a nice day.