Hello, I am Laura Young.
Hello, how can I aid you?
I want to change my existing reservation due to heavy snow. Could you please help me?
Sure. Please wait for a moment.
Ok.
We found a reservation on your name. Please provide travelling details.
Sure, My new reservation  details are I need to travel from DC-IAD to TX-HOU.
Can I know your dates?
Sure, I intent to board on 02/13 and return on 02/15 with single connection in between the journey.
Thanks for the information. We found a flight with AA airline with flight number: 1002. The fare is 100 with a single connection.
You can proceed with booking.
Your ticket has been reserved.
Thank you for your assistance.
Thanks for opting us.