Hi.
Hello, how can I assist you now?
I am Scott Smith. Can you help me cancelling my recent reservation, as my exam is postponed?
Sure Scott Smith, I am happy to help you with that.
Ok.
Please wait a moment to check your reservation status.
Sure.
Sorry Scott Smith, no reservation has found under your name to cancel.
That's ok, thank you.
Thank you for  choosing us, have a good day.