Hi.
Hello. How can I help you today?
I need to amend my reservation as I am not able to make my trip. Can you help me out about that?
Sure,  I am mirthful to help you with that.
Thank you.
Can you please let me know your name for further process?
Yes, I am Ryan Lopez.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no reservation found on your name in our reservation list to change.
Not a problem, anyways thank you for the information.
Most welcome, thank you for reaching us. Have a great day.