Hi. Amy Hernandez here.
Hello, how may I help you?
I want to cancel my previous reservation as my doctor suggested me not to travel. Can you help me?
Sure, I will help you.
Thank you for your positive response.
Please wait for a moment.
Sure.
Thank you for waiting, there is no reservation found under your name when I have checked in our previous booking list.
Oh! That's sad to know. Thank you for checking anyways.
You are most welcome. Have a nice day.