Hello, Paul Young here.
Hello Paul. How can I assist you today?
 I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
Ok, give me a minute.
Sure, take your time.
Sorry Paul, I couldn't find any reservation on your name.
It's ok. Anyways, thank you for searching.
You are welcome.