Hello.
Hello, how may I help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am here to help you. May I know your name please?
My reservation was done under the name Andrew Rodriguez.
Please wait for a moment.
Sure, take your time.
Sorry Rodriguez, there is no reservation found as per your name to cancel it.
Ok, not an issue. Anyways, thank you for the information.
You are welcome.