Hello.
Hello, how may I assist you?
I want to cancel my recent reservation due to postpone of my event. Could you please help me?
Sure, I am willing to help you for this. May I know your name please?
I am Joshua Anderson.
Please wait for couple of minutes.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
No worries, thank you for the information.
Thank you very much for approaching our agency.