Hi.
Hello. How may I assist you now?
Owing an emergency want to cancel my reservation, can you help me with it please?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
My name is Jonathan Baker.
Please wait a moment.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
That's ok, thank you for the response.
Thank you for reaching us, have a great day.