Hello, Kenneth Parker is my name.
Hello, how may I help you today?
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
Sure, please give me a moment.
Sure, I will wait.
We have found a reservation  with your given name. Shall I proceed with cancellation?
Sure, you can proceed.
Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
Ok, Thanks for your help.
Thank you for choosing us.