Hello.
Hello, could you please tell us for what help you approached us?
I want to cancel my recent reservation. Can you please help me with this?
Ok, could I have your name please?
Benjamin Harris here.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, not an issue. Thank you for checking.
 You are welcome, have a great day.