Hi.
Hello, how may I assist you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I am here to help you. May I know your name please?
Gary Thomas is my name.
Sorry Thomas, there is no reservation found as per your name in our database.
That's ok, thank you.
You are welcome.Thank you for reaching us with a query.