Hi.
Hello, how can I aid you?
I want to cancel my flight reservation as I am unwell, can you please help me?
Sure, can you please let me know your name to check with the status?
My name is Michael Collins.
Please wait a moment.
Sure.
Thank you for waiting. Sorry, there is no active reservation found under your name to cancel.
No problem, thank you for the information.
Thank you for reaching us.