Hello, Sarah Martin is my name.
Hello, how can I help you today?
Due to my leave has been cancelled, I am not able to meet my childhood friend so, I just want to change my recent reservation. Can you please be my helping hand to change my reservation?
Sure, please wait for a while.
Ok.
We have not found any flight reservation on your given name.
That's Ok, not an issue.
Thanks for choosing us.