Hello.
Hello, how could I assist you?
As I am not feeling well to travel, so I just want to cancel my reservation. Can you help me in this?
May I know your name?
Sure, you can check my reservation on the name of Jacob Perez.
Ok, please wait for a moment, I will check and back to you.
Sure.
Sorry to notify, there is no reservation found on your given name.
No problem, thanks for your quick response.
Thank you for choosing us.