Hello.
Hello, how may I help you?
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
Sure, I am here to help you.
Thank you.
Can I know your name please to proceed further?
I am Sharon Thomas.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation on your given name.
That's ok, thank you for checking.
Thanks for reaching us, have a nice day.