Hello.
Hello, how can I help you today?
I want to change my existing reservation due to postpone of my event. Could you please help me?
Sure, I am here to help you. In whose name, I want to check the reservation?
I am Donna King.
Ok, please allow me a few minutes.
Sure.
Sorry to say that, no reservation was found on your name to change.
No worries, thank you for the information.
Thank you for choosing us.