Hello.
Hello. How can I help you today?
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
Sure, I can help you with that.
Thank you.
May I know your name for checking your previous reservation status?
Sure, please check the reservation with the name of Scott Thomas.
Ok, please wait a moment.
Sure, take your time.
There is no previous reservation found on your name.
Oh! May be booking is not done properly. Anyway, thank you for your time.
Thank you for contacting us, have a nice day.