Hi.
Hello. How may I assist you?
I need to cancel my reservation as exams got cancelled, can you please help me?
Sure, I will help you. Please provide me your name for checking your reservation status.
I am Kimberly Thomas.
Thomas, please wait for a while.
Ok.
Sorry Thomas, I did not find any reservation under your name in our database.
Ok, no problem. Thank you.
You are welcome and thank you for choosing us.