Hello,.
Hello, how can I help you today?
I am Cynthia Phillips, I want to cancel my recent reservation due to sudden demise of my grand mother.
Sure, I will help you. Can you please wait for a moment, I will check with your recent reservation.
Ok.
We are glad to inform you, we found a reservation with your name.
Please go with cancellation.
Ok, your ticket has been cancelled.
Thank you.
Thank you for choosing us. Have a nice day.