Hello.
Hello.
I am Carol Martin.
Carol Martin, how can I aid you today?
I am planning to cancel my recent reservation, due to health issue. Can you please cancel my ticket?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check.
Sure.
Sorry Carol Martin, there are no flights reserved on your given name formerly.
That's fine, thank you for your service.
Welcome, thank you for choosing us. Have a great day.