Hello.
Hello, how can I guide you for today?
Larry William here, can you help me to change the reservation been booked by my brother a week ago?
Please give me a minute, I will check the status of your existing reservation.
Ok, please take your own time.
Sorry, there is no reservation found under your name in our database.
Ok, that is not a problem, thank you for assisting me.
Thank you for contacting us, have a nice day.