Hello.
Hello, how may I assist you?
I wan to cancel my reservation as I am sick and can not make to the trip, can you please help?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Sure, my name is Joshua Thomas.
Thank you, unfortunately there is no active reservation found in our data base.
No problem, thank you.
Welcome, thank you for reaching us.