Hello.
Hello, how can I help you?
I would like to do some modifications in my existing reservation, can you help me in that?
Sure, I am here to help you. May I know your name to check with the status?
Sure, myself Robert Jackson.
Robert Jackson, regret to inform that there is no active reservation found under your name to amend.
That's ok, no problem. Thank you for the information.
Thank you for reaching our agency.