Hi.
Hello. How may I assist you?
Will you provide cancellation services also?
Sure, can you please tell me your name for cancellation process?
Due to tornadoes attack at my location, I'm unable to catch the flight. Please help me in cancelling my ticket.
Give me a moment to check, and provide me your name.
I have booked the ticket on the name of Brian Hernandez.
No reservation was found by your name, sorry Brian Hernandez.
It's ok, may be I have done a wrong booking. Thank you anyways.
Thank you for contacting us, have a nice day.