Hello.
Hello. How may I help you?
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Ok, may I know your name to check your reservation?
Sure, myself Angela Parker.
Ok, please be on hold for sometime.
Sure.
Thanks for waiting, I have gone through the reservation list twice but could not find any reservation active under your name.
It's ok, thank you for your help.
Welcome Angela Parker.