Hello.
Hello, how may I help you?
I am looking to cancel the recent ticket because I am unable to travel. Can you please help me to cancel the ticket?
Sure, can I know your name to proceed?
Thank you. My name is Gary Hill.
Please wait for a moment to check your details.
Ok, take your time. I will wait for your response.
No reservation found on your name in my database.
It's ok, not a problem with that.
Thank you for opting us.