Hello.
Hello. How may I assist you now?
I want to change my existing reservation, can you please help me with this?
Sure, I am glad to assist you with your request. Can I know your name to check your previous reservation?
I am Michael Thomas.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, no problem. Thank you for your information.
Thank you for reaching us, hope you have a great day.