Hello.
Hello. How may I assist you?
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
Sure, I am here to help you. May I know your name please to check your reservation status?
Thank you, I am Steven Lee.
Please hold on a moment.
Sure.
Lee, no reservation has been found on your name in our database.
That's fine, no problem. Thank you for your information.
Thank you for choosing our agency.