Hi.
Hello.
I am Thomas Lopez.
How may I assist you at this moment?
There is an emergency case which came to hearing in court, so I have to plead the case. Can you please help me in changing my reservation?
Sure, I am here to help you. Please be on hold for a moment.
Sure.
Thomas Lopez, I didn't find any active reservation under your name in our database.
That's ok, thank you for checking.
Thank you for utilising our service.