Hi.
Hello. How may I help you?
Myself Jacob Jones. I want to change my reservation as my brother met with an accident. Can you please do that for me?
Ok, please hold on a moment I will revert you back with the proper information.
Sure. I will wait for your response.
Thanks for your time, there is no reservation found with your name to change it.
Not an issue. Anyway, thank you for checking.
Thanks for choosing us, have a good day.