Hello.
Hello, how may I support you today?
I am Deborah Edwards. I want to cancel my reservation, due to my business meeting got postponed. Could you help me in cancellation?
Sure, we are glad to serve you. Please hold a moment, let me check your reservation with us.
Sure.
Thanks for your valuable time, we found a reservation with your name. would you like me to cancel.
Sure. You can proceed to cancel.
Sure, your ticket has been cancelled and your money refund to  your bank account within five working days.
Thank you for your kind service.
Thank you for approaching us, have a great day ahead.