Hello.
Hello. How can I assist you at this moment?
I do not want to travel in the flight which I booked previously. I heard from many people that the airlines is not giving good service, can you help me to do some modifications?
Sure, I will help you with that.
Thanks.
Can you please provide me name on which you reserved a ticket earlier?
Sure, my name is Ronald Lee.
Ok, please wait a moment.
Ok.
Sorry Lee, there is no reservation found under your name.
It's ok no problem.
Thank you for choosing us.