Hi.
Hello, how may I be at your service today?
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
May I know your name please to check the status of your reservation?
I am Katherine Baker.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal.
That's ok, thank you.
Most welcome.