Hello.
Hello.
I am Nicolas Lopez.
How may I assist you at this moment?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I will help you with that. Please wait a moment to check your previous reservation.
Sure.
Sorry, there is no reservation with your name in our records.
That's ok, thank you for your information.
Thank you for reaching us, have a great day.