Hello.
Hello, what can I do for you at this moment?
I need to amend an existing reservation, can you please help me out?
Sure, I am here to help you. Sure, please provide your good name to check the reservation in the reservation list.
Thank you. Sure, I am Nancy Lopez here.
Ok, please wait for few minutes.
Sure, I will wait.
We are sorry to inform you that, we did not find any existing reservation against your name.
Ok, not an issue.
Thank you for reaching us.