Hello.
Hello, how may I help you?
As my meeting got postponed with my client, can you please help me in cancelling my existing reservation?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Sharon Wilson.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for checking.
Thank you for reaching us.