Hi.
Hello. How may I help you?
I am Janet Martinez. I want to change my reservation, can you help me with it please?
Sure, I will help you. Please wait for a while, I will check your reservation status and get back to you.
Ok.
Sorry Janet, I did not find any reservation under your name in our database.
That's ok, thank you for the response.
You are welcome and thank you for approaching us.