Hello,.
Hello, how can I support you?
My plan to visit my family meeting which has been postponed, so I want to cancel my ticket.
Sure, we are glad to help you. May I know your good name please?
My name is Anthony Edwards.
OK, Anthony Edwards, please wait for a minute.
Sure.
Thanks for your patience. Sorry, we did not find any reservation specified on your name.
Thanks for the information.
Thanks for contacting us. Have a nice day.