Hi.
Hello, how can I help you?
I am Cynthia Scott. I want to book a flight ticket from Boston, MA-BOS to New York, NY-EWR, can you help me with booking please?
Sure, can you share your journey dates?
My travelling dates are 01/17 and 01/19.
Give me a minute.
   Ok, take your time.
Sorry, there is no flight on your given dates.
Ok, no problem.
Thank you for reaching us.