Hi.
Hello, how may I help you today?
Can you help me to change my existing reservation as my exam dates got postponed?
Sure, I am here to help you.
Thank you.
May I know your good name please?
Sure, I am Sharon Parker.
Please wait for a moment.
Ok.
Sorry to inform you that, there is no reservation found as per your name in our database.
Ok, not a problem. Thank you.
You are welcome.Thank you for reaching us with a query.