Hello.
Hello, how can I assist you for the day?
Can you please change my existing reservation?
Sure, I am gleeful to help you with that changing reservation. May I know your name please for checking your previous reservation?
Sure, I am Stephanie Hernandez.
Please wait for a while.
Sure.
Thank you for waiting. Sorry to say that, there is no active reservation found with your name in our database to change it.
Thank you for your information.
Most welcome, thank you for reaching us.