Hello.
Hello, how can I assist you for the day?
Can you help me to cancel my reservation?
Sure, I am here to help you with that.
Thank you.
May I know your name please?
I am Catherine Parker.
Please wait for a while, let me check your previous reservation status.
Sure, take your time.
 Catherine Parker, I have found your previous reservation and I cancelled it successfully.
Thank you for your help.
Thank you for reaching us, have a great day.