Hello.
Hello, how can I be your helping hand today?
Due to an emergency, I would like to cancel my flight ticket booking. Can you please help me with that one?
Sure, we are glad to assist you in that.
Thank you for accepting my request.
Before proceeding further. May I know your name?
Sure, my name is Jonathan Johnson.
Sorry Jonathan Johnson, we haven't found any previous flight reservation based on your name.
Not an issues with that one, thank you for your help.
Thanks for reaching us.