Hello.
Hello, may I know how best I can help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am glad to help you.
Thank you.
Before proceeding to cancel your flight reservation. May I know your name?
My reservation was done under the name Mark Martinez.
Sorry Mark Martinez. We haven't found any previous reservation to cancel in flight database.
Ok, not an issue. Anyways, thank you for the information.
Thanks for reaching us.