Hi.
Hello.
I am Pamela Martin.
How may I assist you?
I need to change my existing reservation as my exams got postponed, can you please help me with that?
Sure, I will help you.
Thank you.
Please wait a moment, I will check the reservation list and get back to you.
Sure.
Sorry Pamela Martin, there is no active reservation on your name.
Ok, no problem. Thanks for your information.
Thank you.