Hello. I am Larry Lopez.
Hello, How may I render you?
I want to cancel my reservation due to sudden demise of my Grandmother. Can you help me to cancel?
Sure, we are gleeful to help you for cancellation. Please wait a moment.
Sure.
 Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No issues, thanks for your service.
Thank you for choosing us, Have a blissful day!.