Hello.
Hello, how can I aid you?
I would like to cancel my reservation due to sudden health issue, can you please help me out with that?
Sure, may I know your name to check?
Thank you for accepting my request, I had reserved it on the name of Anthony Williams.
Sorry, there is no active reservation found under your name to cancel.
Oh! I think it might be cancelled by my brother.
Thank you for reaching us.
Anyway, thank you for checking.
Thank you.