Hello.
Hello, How exactly I can serve you the best today?
I am Nicole Jackson.
Ok.
I want to change my reservation due to prepone of my exam.
Sure, I will help you with that.
Thank you.
Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Thank you for your help and information.
Thank you for choosing us.