Hello.
Hello. How may I serve you today?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, I'll help you with this.
Thank you.
Please let me know your name to check the reservation status.
My name is Susan Thomas.
Ok, please wait a moment.
Sure.
Thank you for waiting, we found a reservation by this name. Shall I cancel the ticket?
Please cancel.
Your ticket has been cancelled successfully.
Thank you for your help.
Thank you for choosing us.