Hello.
Hello, how can I assist you for the day?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my existing reservation?
Sure, I am here to help you. May I know your good name?
Sure, I am Mary Martin.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
Ok. Thank you for your help.
Thank you for reaching us.