Hi.
Hello, welcome to Global agency. How can I assist you?
I want to cancel my reservation due to an emergency work in office, can you help me?
Sure, may I know your good name?
Pamela Hill here.
Please hold on for a minute, I will get back to you.
Ok.
Your reservation details are not recorded in our database, may be you didn't do your reservation properly.
I got a confirmation from your agency only.
But, I didn't find your reservation details here.
No problem. Thank you for checking.
Thank you for reaching us.