Hello.
Hello, how may I assist you today?
I am Kenneth Hill, I have a reservation which I want to cancel it due to my bad health. Can you help me with that?
Sure, we are glad to help you. Can you please wait for a moment, I will check with your reservation.
Sure.
Thank you for waiting. We are sorry to inform you that, there is no reservation found with your name.
Ok, thank you for the details.
Thank you for choosing us. Have a good day.