Hi.
Hello. How may I assist you?
I would like to cancel my flight reservation as my grandmother is unwell, please help me out.
Sure, I am here to help you.
Thank you.
May I know your name please to check your reservation status?
I am Samantha Smith.
Please wait a moment.
Sure.
Samantha Smith, no reservation has been found on your name in our database.
Not an issue. Thank you for the information.
Thank you for reaching us.