Hello.
Hello. How can I help you?
I am Kenneth Phillips.
I hope your doing well Phillips.
Yes, I am doing well. Due to bad weather condition in my destination, my music concert has been postponed.
Ok.
Can you help me in changing my reservation?
Sure, please wait for a moment.
Sure, take your time.
Sorry, there is no reservation found by your name.
It's ok, not an issue. Anyway, thank you for your help.
Thank you and have a nice day.