Hello.
Hello. How can I assist you at this moment?
I would like to cancel my reservation due to some personal issues, can you please help me out with that?
Sure, I am happy to help you with that. Can I have your name please to check your reservation?
Thank you for accepting my request. Myself Sarah Wright.
Ok, please wait a moment to check existence of your reservation.
Sure, I will wait for your response.
Sorry Sarah Wright, no reservation has found under your name to cancel.
That's ok, no problem.
Thank you for choosing us, have a good day.
Anyway thank you for the information.
Most welcome.