Hello.
Hello, how may I assist you now?
I need to cancel my reservation due to my planned event got cancelled.  So please help me with that.
Ok, may I know your name to check with your previous booking status.
Thank you. Please check the reservation with my name Deborah Rodriguez.
Ok, please allow me to check with booking status for a moment.
Sure, take your time to check.
Deborah Rodriguez, I am so sorry to tell you about this but there is no flight available for your journey.
Oh! It may not be booked properly due to some technical issues while booking. Anyway, thank you for your time.
Thank you for approaching our services.
Most welcome.
Have a nice day.