Hello.
Hello, how may I serve you today?
I am not flexible to travel in flight, so, I want to cancel my reservation. Can you please help me in cancellation?
Sure, I can help you with that.
Thank you.
May I know your name to check the status of your reservation?
I am Richard Lee.
Ok, please wait.
Ok.
No reservation has been found with your name. Thanks for choosing us, have a nice day.