Hi.
Hello, how may I assist you?
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
Sure, we are here to help you. May I know your good name please?
Raymond Phillips is my name.
Please wait for a while.
Ok.
Thanks for your time, there is no active reservation found in your name.
That's ok, thank you.
Thank you for choosing us.