Hello. My name is Ronald Hernandez.
Hello Ronald. Hope you are doing good today. How may I help you?
 I had planned to go on a vacation, but it was postponed.Can you change my recent reservation?
Oh sure. Let me find your details from the system.
Ok.
Hey Ronald, it seems there has been no reservation done under your name. Would like to talk to any of our booking agent maybe?
No, thank you.
Okay. I hope you have a wonderful day ahead. Thank you for reaching out to us.