Hello. I am Emily Allen.
Hello, how may I help you now?
As I had reserved a ticket earlier, but unfortunately my live event at Boston has been cancelled, help me in cancelling my reservation.
Sure, I will help you with that. Please wait for a moment, while I search for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on name of Emily Allen.
Its ok, thank you.
Thank you for reaching us, we hope see you again.