Hello, I am Michael Smith.
Hello, how can I help you today?
My brother reserve a ticket to attend his business meeting due to some problems meeting got postponed. I want to change my exist reservation. Can you please help me with it?
Sure, please wait a moment I will check the reservation status and revert to you.
Sure.
Sorry to say that I found no reservation on your given name.
Thanks for your information.
Thank you for opting us. Have a nice day.