Hi. I am Emily Perez.
Hello, how can I assist you?
Owing to an emergency, I need to cancel my reservation. Can you please help me with that?
Sure, I am here to assist you.
Thank you.
Please wait for a while, I will check the reservation on your name and get back to you.
Ok.
Thank you for being patient, we found a reservation on your name and it s cancelled successfully.
Thank you for your assistance.
Thank you for approaching us.