Hi,.
Hello, How exactly I can serve you the best today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me with this?
Sure, we are gleeful to help you for cancellation.
Thank you.
May I know your name to check your details in our database?
I am Katherine Clark.
Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thanks for your kind response.
Thank you for choosing us.