Hi.
Hello, do you need any help from us?
Could you please cancel my recent reservation due to my health issue?
Ok, could I have your name please?
My name is Kathleen Wilson.
Ok, please allow me a moment.
Sure, take your time.
Sorry, there is no reservation with your name in our portal to cancel further.
Not a problem, thank you for checking.
You are welcome, have a great day.