Hi.
Hello, how can I be your helping hand today?
Can you please change my recent reservation? As my planned trip has been postponed due to heavy rains.
Sure, I am glad to help you. May I know your name please?
Sure, my name is Paul Green.
Ok, please wait for a while.
Sure.
Sorry to say that, no reservation was found on your name to change.
Oh! That's ok, thank you for giving the information anyways.
Thank you for choosing us.