Hi. I am Jacob Lopez.
Hello, Please inform me, How may I support you the day?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I can help you in that. Please wait for a moment.
Sure.
We are sorry to inform that, there is no active reservation found on your name.
Ok, no problem. Thanks for your information.
Thanks for approaching us, have a nice day.