Hello.
Hello, how can I assist you?
As my business meeting got postponed, can you help me to change my existing reservation?
May I know your name please?
Yes, my name is Frank Martinez.
OK, please wait for a couple of minutes, I will check and let you know.
Sure.
Thank you for waiting, sorry to inform you that there is no reservation found on your name.
OK, thank you.
Thank you for choosing us, have a nice day.