Hello. Lisa Thompson here.
Hello, how can I help you?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, I'll help you in that.
Thank you.
Can you please be on hold for few seconds?
Sure, take your time.
Lisa, I have searched for your reservation but I didn't find any reservation active under your name to do cancellation.
Oh! I think the ticket was not booked due to server issue.
Yes, may be.
Thank you for the information.
Thank you so much for choosing us.