Hello.
Hello, how can I assist you?
I need to change my recent reservation due to my exams, can you help me?
Sure, I can help you with that. May I know your good name please?
I am Shirley Lee.
Ok, please wait for a while.
Sure, take your time.
Shirley Lee, there is no active reservation found under your name to do changes in that.
Ok, no issues. Thank you.
Thank you for choosing us.