Hi,.
Hello, how can I aid you for the day?
Owing an emergency, I want to cancel my recent reservation. Can you help me with the cancellation?
Sure, we are happy to help you. May I know your name to check the status?
My name is Amanda Green.
Ok, Amanda Green, please wait for a minute.
Ok.
Thanks for your time, no reservation was found based on your name.
Thanks for your information.
Thanks for choosing us.