Hello.
Hello, may I know your good name?
As my plan to watch football match at Boston has cancelled due to heavy rain at my place, can you help me with cancelling my reservation? My name is Shirley Evans.
Sure, I will help you with cancellation.
Thank you.
Please wait for a moment, While I check for the reservation on your name.
Sure, take your time.
Thanks for waiting, Sorry there is no any reservation found on your name in our system data.
OK, no an issue. Thank you for your information.
Thank you for visiting us, we hope see you again.