Hi.
Hello, how can I aid you today?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I am here to help you with that. May I know your name please?
I am Gregory Wright.
Please wait for a moment, let me check your previous reservation status.
Sure.
Thank you for waiting, but I am sorry to say that, there is no active reservation found on your name in our reservation list to change it.
That's ok, thank you.
Thank you for reaching us. Have a great day.