Hello.
Hello, may I know your name?
I am Karen Hill.
Yes, Hill what can I aid you for today?
I would like to cancel my recent reservation because suddenly my interview got postponed due to heavy rains, can you please help me out with that?
Yes, I am here to help you.
Thank you.
Please, give me a moment to check the existing reservation under your name.
Sure.
Sorry to say this, there is no reservation under your name in our data base.
It's ok. Thank you for searching.
My pleasure, have a great day ahead.