Hello.
Hello, how may I aid you?
I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?
Sure, I am here to help you.
Thank you.
May I know your name please?
My name is Nancy Smith.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation on your given name.
Ok, no problem. Thank you for the information.
Thanks for reaching us, have a nice day.