Hello.
Hello, how can I help you?
Can you please change my reservation, due to an emergency?
Sure, can you  please provide me your name?
My name is Susan  Evans.
Give me a moment.
Sure.
Susan Evans. We have found an active reservation by your name.
Ok.
Just let us know the new airport codes.
My journey airport codes are, HOU to SFO.
May I know your journey dates.
My journey dates are on Dec 29th and 31st.
Could you let us know if you have any class preference?
I am ok with any class.
Are there any more preferences that you want to avail?
I prefer a connection in between journey. And my  depart time should be in the morning.
Sure, please wait a moment.
Sure.
Southwest Airlines is providing economy class flight with number 1018 at a fare of 200. Shall I proceed to change it?
Ok, change my reservation.
Your connected flight ticket has been successfully booked.
Thank you for changing my reservation as per my request.
Thanks for reaching us.