Hi.
Hello. Can you please tell me how can I assist you?
Owing to an emergency I want to cancel my reservation, can you help me?
Ok, I can help you. Please tell me your name?
Myself Rachel White.
Ok, wait for a while.
Sure.
Sorry Rachel, no flight found with your name.
No problem, thanks for your help.
Thanks for opting us. Have a colourful day.