Hi.
Hello, how can I serve you?
Due to bad weather I got high fever so, I want to cancel my reservation. Can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your good name please?
My name is Amy Anderson.
Please wait for a while.
Ok.
Thanks for your time, there is no reservation found in your name.
No problem, thank you for your information.
Thank you for choosing us.