Hello.
Hello. How can I assist you from our agency?
I want to cancel my recent reservation which is booked in the last week because I am unable to travel. Can you please help me to cancel the ticket?
I am here to help you for cancelling the ticket, can I confirm your name to check  the reservation in our database?
Thank you for accepting my request. My name is Stephanie Evans.
Sorry to say, there are no reservations found on your name.
It's ok, not an issue with that. Anyways thank you for checking my ticket status.
Thank you for reaching our agency.