Hi. I am Stephanie Nelson.
Hello, may I know how best I can help you today?
I want to change my existing reservation as my exam dates got rescheduled. Please help me out.
Sure, I am perky to help you. Please wait for a while.
Ok, take your time.
Thanks for your time, we did not find any reservation on your name to change.
That's fine, thanks for the information.
Thank you for consulting us.