Hello.
Hello. How may I assist you today?
The planned trip got cancelled due to rain effect, so can you please help me with flight ticket cancellation process?
Sure, may I know your name?
Thank you and my name is Michael Evans.
Please wait a moment.
Ok, I can wait for your reply.
Sorry, there is no reservation on your name.
No problem with that one, thank you for checking my reservation status.
You welcome.