Hi,.
Hello, how can I aid you?
I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you help me?
Sure, I will help you.
Ok.
May I know your name for further process?
My name is Ronald Jones.
Please stand by.
Sure.
Thanks for being on hold. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, thanks for your quick response.
Thanks for opting us, have a good day.