Hello.
Hello, how may I assist you?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, may I know your good name please?
Thank you for accepting my request, I have reserved it on the name of Benjamin Turner.
Please wait for a moment.
Sure, take your time.
Sorry, there is no reservation found on your name in our database to cancel.
Oh! I think the ticket was not  booked due to server issue. Anyway, thank you for checking.
Thank you for approaching us.