Hello.
Hello, how can I help you?
I am Katherine White. I need to alter my reservation, as my football match got cancelled, please help me in cancelling?
Sure, we are here to help you.,. Wait for some time I will check the reservations on your name and get back to you. Thanks for your precious time.
Ok.
There is no reservations found on your name.
OK, no issues.
Thanks for choosing us.