Hello.
Hello, how may I serve you today?
I have planned to change my reservation due to sudden change in my trip, can you assist me?
Sure, I can change your reservation right now. Before that I need to know your good name please?
William Anderson.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thank you for searching.
Thank you for choosing us.