Hello.
Hello, how can I help you?
Would it be possible to cancel my reservation, which I have done with my name?
Sure, may I know your name to check your details in our database?
My name is Michael Hill.
Please wait for a while, I will get back to you with the current status.
Sure.
Thanks for your patience, no reservation is existed previously in the database to cancel your ticket.
No worries, thank you for your help.
Thank you for reaching us.