Hello.
Hello. How may I help you?
I have to change my reservation as I have to prepare for my exams, can you please help me?
Sure, I am here to assist you. Please tell us your name.
My name is Jack Gonzalez.
Thank you. Please be online for a while, I will check your reservation status and let you know.
Please take your time.
Sorry, I have not found any reservation under your name in our database.
Ok, thank you for the information.
You are welcome and thank you for choosing us.