Hi.
Hello, welcome to flight booking agency. How can I assist you today?
Can you change my flight reservation?
Sure, may I know your name to check for the previous reservation in our data base?
Change my flight reservation as my football match which was scheduled in New York has been cancelled. I am Benjamin miller.
Ok, please allow me a moment to check for the previous reservation.
Sure.
I appreciate your patience. Benjamin, there is no reservation found under your name.
It is ok not a problem. Thanks for your assistance.
You are welcome. Thank you for contacting us.