Hi.
How can I amend you now?
My cricket match got postponed due to heavy rainfall, can you please cancel my reservation?
Sure, I am glad to help you.
Thank you.
Before proceeding to cancel your previous flight reservation. May I know your name please?
My name is Matthew Robinson.
Sorry Matthew Robinson, based on your name we haven't found any previous flight reservation in flight database.
That's ok, thank you.
Thanks for reaching us.