Hello.
Hello. How may I assist you?
I'm Katherine Evans, I'm looking to cancel a reservation I made earlier in the week.
I'm very glad to meet you Evans, I will help you with that to cancel your reservation. But, I need your name to cancel that reservation?
As I have already mentioned my name is Katherine Evans.
Sorry, I did not find any reservation with your name in our database, do you want any more information from us?
No, thank you for the given information.
It's my pleasure, have a nice day.