Hi.
Hello, how can I serve you?
My exam got postponed to next month, so can you help me to change my reservation?
Ok, I can help you. Mean while can you please tell me your name?
My name is Steven Martin.
Ok, please wait for a while.
Sure, take your time.
Sorry Martin, no reservation found on your name.
Not an issue,. Thank you for your help.
Thank you for opting our service.