Hello.
Hello, how can I help you today?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, I will help you.
Thank you.
May I know your good name?
Myself Laura Phillips.
Please wait for a while.
Sure.
Thanks for being patient, there is no active reservation found on your name.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.