Hello.
Hello, how can I help you today?
Due to an emergency I had to request for this change reservation. Can you please help me to change an existing reservation?
Sure, we are here to help you to change it. May I know your name?
My name is Virginia Baker.
Ok, please wait for a while.
Sure.
Thanks for waiting, there was no reservation found on your name.
That's not a problem. Thanks for your information.
Thank you for contacting us.