Hello.
Hello, may I know how best I can help you today?
I made a reservation on the name of Raymond Hall, but your agent misplaced my origin code. Can you please help me to change my reservation?
Sorry for inconvenience caused. Please wait for a moment, I will check with the reservation on your name to change it.
Sure, I will wait.
Thanks for your time. We regret that, there was no reservation found on your name.
Ok, Thank you for providing information.
Thank you for consulting our service. Have a nice day.