Hello.
Hello, how may I help you?
I need to cancel my reservation due to sudden health issue, can you please help me out with that?
Sure, I am happy to help you. May I know your name?
Thank you for accepting my request, I have reserved it on the name of Karen Hernandez.
Thank you. Please wait, let me check your reservation status in our database.
Sure, take your time.
Sorry, I did not find any reservation under your name in our database.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
You are welcome and thank you for choosing us.