Hi.
Hello, how can I aid you today?
I am not feeling well to travel so, I want to cancel my recent reservation. Can you aid me with this?
Sure, please be on hold. May I know your name to check with your reservation?
Ok, my name is Sharon Jones.
Ok. Thanks for your time, there was no reservation found on your specified name.
Ok, no issues. Thanks for the information.
Thank you for opting our agency.