Hello.
Hello. How can I assist you today?
I want to change my existing reservation, as my exams got postponed. Can you please help me out with it?
Sure, may I know your name to check for the previous reservation?
Thank you, my name is Catherine Collins.
Please allow me a moment.
Ok, sure.
There is no reservation found under your name in our data base.
Ok, not an issue. Anyways, thank you for the information.
Thank you for contacting us.