Hello.
Hello, how may I help you at this moment?
I want to cancel my reservation due to some health issues, so please help me.
Sure, we are here to help you with cancellation.
Thank you.
May I know your name?
Sure, my name is Carol Williams.
Ok, please wait for a moment.
Ok, I will wait.
Thanks for waiting, there was no reservation found on your name to cancel it.
Not a problem, thank you.
Thank you for reaching our service.