Hi.
Hello. How may I help you?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you. May I know your name please?
Myself Benjamin Hall.
Ok, please wait a moment.
Ok.
There is a reservation found, would you like to cancel your reservation?
Yes, please.
Ok, your ticket has been cancelled.
Thank you for your help.
Thank you for reaching us.