Hello.
Hello. What type of service you are looking from our agency?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I am glad to help you with that.
Thank you.
Can you provide me your name?
Karen Taylor here.
Please wait for a minute.
Ok.
Sorry to say that, there is no reservation found on your name in our database.
No problem, Thanks for the information.
Thank you for approaching us.