Hi. I am Michelle Turner.
Hello, how may I serve you now?
Owing an emergency want to change my reservation, can you help me with it please?
Sure, I will help you to change your reservation.
Thank you.
Please wait for a moment, while I search for your reservation.
Ok.
Thank you for waiting, sorry there is no any reservation is found on your name in our system data.
That's ok, thank you for the response.
Thank you for reaching us, we hope see you again.