Hello.
Hello, what service you need from our agency?
Actually my holiday trip got postponed, so that I want to change my existing reservation. Can you help me?
Sure, I will help you with that. Can I have your name for checking your past reservation?
Sure, my name is Sharon Smith.
Sorry to inform you that, there is no reservation found with your name in our database.
Ok, no problem.
Thank you for your positive response.
Anyway's thank you for your information.
You are welcome. Thank you for consulting us.