Hello.
Hello. How can I assist you today?
I am planning to change an existing reservation, due to some urgent work. Can you please help me out?
Ok, I am here to help you with that.
Thank you.
Can I know your name?
I am Andrew Phillips.
Please wait for a minute.
Sure.
We are regret to say that, there is no active reservation found in our database.
That's fine, thank you for your service.
Thank you for consulting us.