Hello.
Hello, how can I help you?
My IELTS exam got postponed. So, please help me in changing my existing reservation.
Sure, we will help you with this. May I know your name please to check the status?
My name is Raymond Gonzalez.
Raymond, there is no reservation found with your details in our database.
Ok, I think my brother has changed my reservation.
Thank you for contacting us, have a good day.