Hello.
Hello, how may I serve you today?
Due to heavy rains, I decided to cancel my trip. Can you please help me out?
Sure, I am here to help you with this. May I know your name please?
The ticket is booked under the name Gregory Martinez.
Ok, please wait for a mean while.
Sure, I will wait. Take your own time.
Sorry Gregory, there is no reservation found as per your name to cancel it in your database.
No issue, anyway thank you for checking.
You are welcome.