Hi, David Thomas here.
Hello, how may I serve you today?
Due to the sudden demise of my granny, I am unable to catch a flight. So I had a request to you to cancel my recent reservation?
Sure, we are here to help you. Please wait a minute. I will get back to you.
Sure.
Thanks for your time. There was no reservation found on your name.
Ok, no issues. Thanks for your kind service.
Thanks for choosing us. Have a good day.