Hello.
Hello, how may I help you today?
As my son is not well now, I need to do some changes with my reservation. Can you help me?
Sure, we are here to help you to change your reservation. May I know your name?
Larry Wilson here.
Ok, please wait for a while.
Sure.
Thanks for your time, there was no reservation found on your name.
No issue, Thanks for the information.
Thank you for opting our agency.