Hi.
Hello. How may I assist you?
I need to cancel my reservation, can you help me out?
Sure, I will help you with your concern. May I know your name please to check your reservation status?
Thank you and please check the reservation on Cynthia Edwards name.
Please wait for a moment.
Sure.
Cynthia Edwards, no reservation has been found on your name on our database.
That's ok, not an issue. Thank you.
Thank you for reaching us.