Hello,.
 Hello, How exactly I can serve you the best today?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you please help me with that?
Sure, I will help you with that.
Thank you.
May I know your name to check your details in our database?
Debra Jones is my name.
Please wait for a while, to check the present status of your earlier reservation and let you know.
Sure.
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
Please cancel my reservation.
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thank you for your service.
Thank you for reaching us, Have a blissful day!.