Hello.
Hello. How may I assist you right now?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am glad to aid you with your request. Can I know your name to check your previous reservation?
My name is Nicholas Anderson.
Please be on hold to check.
Sure, I will wait for your response.
We regret to inform you that, there is no reservation found on your name in our records.
That's ok, thank you for checking.
Thank you for reaching us, have a great day.