In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi. 
 agent: Hello, how may I guide you? 
 customer: I am Patricia Brown here, I want to reserve my ticket from LAS to ATL, can you please help me? 
 agent: Sure, can I know your preferable dates? 
 customer: Sure, my planned dates of journey are from 11/26 to 11/28. 
 agent: I found a direct flight 1002 of Frontier airlines matches with your preferences, can I proceed? 
 customer: Ok, you can book it. 
 agent: Your ticket is booked. 
 customer: Thank you for your help in booking my ticket. 
 agent: Thank you, have a good day.
[A]: book


[Q]: customer: Hi. I am Edward Hall. 
 agent: Hello. How can I help you today? 
 customer: I want to conduct a sports festival at Seattle. Can you help me in finding a flight with 1 connection? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: Please share your travelling dates. 
 customer: My journey dates are from 06/25 to 06/27. 
 agent: Please provide your airport codes? 
 customer: It is a round trip, my airport code is Seattle, WA - SEA. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Thanks for waiting, flight- 1014, airline- Southwest, price- 100 with connection matches with your requested details. 
 customer: Proceed with my booking. 
 agent: Ok, your ticket has been booked. 
 customer: Thank you for your help. 
 agent: Thanks for choosing us.
[A]: book


[Q]: customer: Hi, I am Daniel Nelson. 
 agent: Hello Nelson. What can I do for you? 
 customer: I need to cancel my recent reservation as I met with an accident and my leg got fracture and I am unable to travel. Can you please help me out with this? 
 agent: Sure Daniel Nelson, Wait for a while. 
 customer: Ok, take your time. 
 agent: Sorry , no reservation done on the name of Daniel Nelson in previous days. 
 customer: Thanks for your information. 
 agent: Thank you for approaching us, have a nice day.
[A]:
no_reservation