Hello.
Hello, how can I assist you at this moment?
I'm Dorothy Johnson.
Ok.
As I am really frustrated with your services, one of your agent had booked a wrong flight for me. I am looking for cancellation. Can you help me out?
Ok, sorry for the inconvenience.I'll help you out .
That's good.
Sorry, no reservation found on your name.May you have connected with another agency.
That's ok.
Thank you for contacting us.