Hello.
Hello, how may I be of your service?
Can you help me in changing existing reservation?
Sure, we are here to help you. May I know your name to proceed?
Rachel Carter is my name.
OK, please give me moment I will check the status and revert you.
OK.
Thanks for your time. Unfortunately we did not find any reservation matching your name.
OK, thanks for your information.
Thanks for reaching us.