Hi.
Hello, how can I help you today?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
Sure, may I know your good name?
Mark Harris here.
Please wait for a moment.
Sure.
Sorry to say that, no reservation was found with your good name.
That's ok, thank you for checking.
Thank you for reaching us.