instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello, how can I assist you for the day? 
 customer: I would like to meet my old friend at Las Vegas, please help me in booking a ticket from IAH to LAS. 
 agent: When you are willing to travel? 
 customer: My planned travel dates are on Mar 11 and Mar 13. 
 agent: Do you have any connection limit? 
 customer: I need a direct flight for this trip. 
 agent: May, I know your good name? 
 customer: My name is Jessica Wilson. 
 agent: Do you have any other specifications? 
 customer: No more specifications, please find the availability of flights. 
 agent: Sorry, we found no flights on your given dates. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thank you for reaching us.
answer:
no_flight


question:
customer: Hello, myself Kathleen Brown. 
 agent: Hello, how can I best assist you now? 
 customer: I want to book a flight ticket to visit Rocky Steps in Philadelphia, PA - PHL. Can you please make a flight reservation under the fare of 500? 
 agent: Sure, I can help you in that. 
 customer: Thank you. 
 agent: May I know your journey dates to travel? 
 customer: I want to travel on 01/31 and need to catch return flight on 02/02. 
 agent: Please share me your boarding airport code? 
 customer: My origin airport code is Orlando, FL - MCO. 
 agent: Do you need any lay by in between journey? 
 customer: Yes, I need a connecting flight. 
 agent: Thanks for your details, there is a flight available in Delta airline of flight number 1013 and fare is 200. Shall I proceed for booking with connecting flight? 
 customer: Please proceed with the booking. 
 agent: Your ticket has been reserved. 
 customer: Thanks for your assistance. 
 agent: Thanks for choosing us, wish you a good journey in Delta airlines.
answer:
book


question:
customer: Hello. 
 agent: Hello. How may I aid you today? 
 customer: My name is Robert Scott, please book me a plane ticket from BOS to OAK. 
 agent: Sure, I will help you with booking, please share your travelling dates? 
 customer: Sure, my travelling dates are from 10/23 to 10/25. 
 agent: There is a flight in UA airline with connection 1 as per your details, can I proceed to booking? 
 customer: I need 0 connected flight. 
 agent: Sorry, no flights as per your details. 
 customer: It's ok, thank you for the information. 
 agent: You are welcome. Thank you for reaching us.
answer:
no_flight