Hi, Karen Martinez here.
Hello Karen. What can I do for you today?
Due to heavy rains in my existing location, I want to cancel my reservation. Could you help me in cancellation of ticket?
Yes, I can help you with that.
Ok.
Sorry to inform you that there is no reservation found on your name.
That's fine, not an issue.
Thank you for reaching us.
Thank you so much.
Most welcome.