Hi.
Hello. How may I guide you today?
Thomas Adams here. I would like to spend some more days with my family, so please help me in changing my existing reservation.
Sure, I would be happy to help you with that. Please wait for a while.
Ok.
I am sorry to say that there is no reservation found under your name.
That's fine, thank you for your help.
Thank you for reaching us, have a great day.