Hello.
Hello, How can I aid you?
As my manager did not approve my leave, I would like to change my recent reservation. Can you aid me with this?
Sure, I will aid you. May I know your name?
Myself Carol Martin.
Ok, please wait a minute.
Sure, take your time.
Thanks for waiting, there is no active reservation on your name.
That's ok, thank you for checking.
Thank you.