Hello.
Hello. How may I assist you?
One of my friend admitted in hospital, so the planned trip got cancelled. Can you please help me in flight ticket cancellation process?
Sure, I will help you.
Thank you for considering my request.
May I know your name to check the reservation list?
My name is Eric Smith.
Sorry, there is no reservation on your name.
Ok, no problem with that one. Thank you for your immediate response and providing the information.
Thank you.