Hello.
Hello, how may I serve you at this moment?
I want to change an existing reservation, can you please help me in that?
Sure, we are here to help you.
Thank you for taking my request into consideration.
May I know on which name the ticket was reserved?
My name is Frank Edwards.
Ok, please wait for few minutes.
Sure.
Sorry, we could not find any reservation against your name.
Ok, that's not a problem. Thanks for your information.
Thank you for choosing us.