Hello. I am Christine Baker.
Hello, how may I support you today?
I would like to cancel my recent reservation  due to cancel of my trip with my friends. Can you please help me?
Sure, I will help you with that. Please wait for a moment.
Sure.
Thank you for waiting, sorry there is no reservation found on your good name.
No problem, thank you for the information.
Thank you for visiting us, we hope see you again.