Hi.
Hello, how can I assist you?
I am Thomas Nelson. I need to amend my reservation, can you help me out please?
Ok, I will help you with that. Can you wait a moment?
Sure, take your own time.
Thank you for waiting, I am sorry to say as I have check the reservation records I did not found your name.
That's ok, no problem. Thank you for your help.
Thank you for connecting with our agency.