Hello.
Hello. In what way can I aid you now?
I am want to cancel my recent reservation, due to an emergency meeting.
Ok.
Can you help me with the cancellation?
For this may I know your name?
I am Gary Jones.
Please standby, Gary Jones. Thanks for waiting.
Sure.
We found that there was no reservation  with your name.
Thanks for your kind service.
Thank you for choosing us.