Hello.
Hello, how can I guide you for today?
Due to some reasons I want to cancel my flight ticket which I have booked in past week, can you help in cancelling my flight ticket?
May I know your name?
Sure, I am Sarah Hill.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name.
Ok, no problem with that one, thank you for your response.
Thank you for contacting us, have a nice day.