Hi.
Hello, how can I assist you?
I need some help in altering my recent booking, can you please help me in that changing?
Can I know your name to check your ticket status please?
Sure, my name is John Robinson.
Ok, please hold on for a moment.
Sure.
Sorry Robinson, there is no reservation found with your name.
No problem, thank you for your quick response in providing your information.
It's our pleasure to help you. Thank you for reaching us.