Hello.
Hello, how can I help you?
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
Sure, I can help you with that. May I know your good name please?
Thank you for accepting my request and my name is Michelle Baker.
Please wait for a while.
Sure.
Michelle Baker, I have searched your reservation details but there is no active reservation found under your name to do cancellation.
Not a problem, thank you.
Thank you for choosing us.