Hello.
Hello, how can  guide you?
I am unable to cancel my ticket booking due to network issues in my home town, can you please cancel my ticket booking?
Sure, may I know your good name please?
Yes, my name is Michael Lee.
Sorry, there is no reservation found on your name in our database to cancel.
Ok, that's fine, I think it might be cancelled by my brother. Anyways, thank you for your help.
Thank you for approaching us.