Hello.
Hello. How can I help you today?
My name is Sharon Thomas, I want to change my reservation as my plan to visit Chicago for vacation is postponed. Can you change my reservation?
Sure, I am here to help you with that. Please, wait a moment.
Sure.
Sorry to say that, there is no reservation found on your name.
Ok, thank you for the information.
Thank you for contacting us, have a great day.