Hello.
Hello, how can I support you today?
 I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my previous reservation?
Sure, can I know your name to check further?
Thank you so much for your positive response and my name is Edward Parker.
Please wait.
Sure, I will be waiting for your response.
Sorry, no reservation found on your name in our database to cancel it.
Not a problem with that one, thank you for checking my reservation status.
Thank you for contacting us and wish you friend a fast recovery.