Hi.
Hello, how may I assist you today?
Could you please help me to cancel my recent reservation as my trip got cancelled due to bad weather conditions?
Sure. Please share your good name so that I cancel your ticket.
I am Carolyn Clark.
Please hold on a moment.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for opting us.