Hello.
Hello.
I am Donna Hernandez.
How can I assist you today?
I would like to postpone my tour due to my ill health, can you please help me in changing my existing reservation?
Sure, will you please give me a moment?
Sure, take your own time.
Thanks for waiting, there is no reservation found under your name.
Ok, not an issue. Thank you for providing information.
Welcome, have a great day.