Hi.
Hello. How can I aid you?
I need to modify my reservation due to some issues,  can you help me out?
Sure, may I know the name to check for the status?
Myself Anna Collins.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting.
My pleasure.
Here, there is no active reservation have been found your name in our database to amend it.
That's ok, not an issue. Thank you.
Thank you for reaching us.