Hello.
Hello, how may I abet you?
Due to some emergency I need to cancel my reservation can you help me out cancelling my ticket?
Sure, I am here to help you. May I know your good name please?
Thank you. I am Jack White.
Please wait for a while.
Sure.
Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.
No problem. Thank you for the information.
Thank you for reaching us, have a good day.