Hello,.
Hello, how can I aid you today?
Owning to an emergency I want change my existing reservation.
May I know your good name please?
Sure, I am Carolyn Adams.
Ok, please wait for a moment, I will check and get back to you.
Sure.
Thank you for waiting, we are sorry to inform you that, there is no reservation found against your name.
Ok, no problem.
Thank you for connecting with us. Have a great day.