TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello,how can I support you today? 
 customer: I am Brandon Rodriguez. I want to watch live ice sating at New York, NY - JFK. Can you help me in my booking? 
 agent: Sure, we are here to help you for booking. 
 customer: Thank you. 
 agent: Let me know your source point. 
 customer: My origin is LAS. 
 agent: Ok, please share your journey dates. 
 customer: My journey dates are from 10/31 to 11/02. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Unfortunately, there were no flights are running at that location due to abnormal weather conditions. 
 customer: Not an issue. Thank you. 
 agent: Thank you for availing our agency.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am Barbara Green. 
 agent: How can I assist you? 
 customer: I am very interested in Hiking and cycling. So, I am willing to visit Hiking and cycling at Bear Mountains. Can you please help me to reserve a flight ticket for me from PHX to LAX? 
 agent: Sure, may I know your preferred journey dates? 
 customer: Sure, I have planned my journey dates on 02/03 and I will catch the return flight on 02/05. 
 agent: Please give me a minute. 
 customer: Sure, take your own time. 
 agent: I found a flight for you in UA airlines with price 200. Shall I book the ticket for you? 
 customer: I am ok with the flight that you have provided to my journey. Continue with flight ticket booking. 
 agent: Your ticket is confirmed and the flight number is 1002. 
 customer: Thank you for your help in my flight ticket booking. 
 agent: Thank you for contacting us, have a safe journey. 
 customer: You are welcome.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello. How may I guide you? 
 customer: I am Emily Evans here. I want to reserve my ticket from PHL to DCA, can you please help me out? 
 agent: Emily Evans, I am here to help you for this. When you are planning to travel? 
 customer: Sure, my willing to travel dates are from Jul, 16 to Jul, 18. 
 agent: Do you have any airline specifications? 
 customer: No, but I need a connecting flight. 
 agent: Do you have any other requirements? 
 customer: Not required. 
 agent: As per your information, I found a flight with Delta Airlines and the ticket fare is 100. Would you like me to make the booking now? 
 customer: Ok, please proceed. 
 agent: Your ticket is reserved in economy class with the flight-1022. 
 customer: Thank you for your help in booking. 
 agent: Thank you very much for contacting our agency.

SOLUTION:
book