Hello.
Hello, how may I help you?
Due to my health conditions, I want to change my recent reservation.Can you help me with that?
Sure, we are here to help you.
Thank you.
Can I know your name please to proceed further?
Nicholas Smith here.
Please wait for a while.
Ok.
Sorry to inform you that there is no active reservation on your given name.
No problem, Thanks for the information.
Thanks for contacting us.