In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example is below.
Q: customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
A: no_reservation
Rationale: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Q: customer: Hello. 
 agent: Hello. How should I assist you today? 
 customer: Myself Janet Garcia. 
 agent: Good morning Garcia. 
 customer: I would like to fly from CLT to DFW, can you help me for booking? 
 agent: Sure, I will help you with booking. Please provide me your travel dates too. 
 customer: My travel starts from 07/16 to 07/18. Connection limit should be 1. 
 agent: Please give me a moment, I will get the flight details. 
 customer: Ok. 
 agent: Thank you for waiting. I have found a flight 1028 of Spirit airlines with connection 1. Can I proceed to booking? 
 customer: Ok, proceed for booking. 
 agent: Your ticket has confirmed with your name. 
 customer: Thank you for your services. 
 agent: Thank you for reaching us.
A:
book