Hello.
Hello, how can I amend you?
My exam got postponed so, can you please change my existing reservation?
Sure, I am here to assist you. May I know your name to check the reservation list?
I have my flight ticket with name Brenda Thompson.
Please wait for a moment.
Ok.
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
Ok, fine. Not an issue, thank you for checking.
Thanks for your approach.