Hello. Myself Richard Taylor.
Hello Richard. How can I help you today?
As my kid's exam has been postponed, we have to change our family trip dates. Could you help me in changing the dates of our reservations?
Sure, hold on for a moment.
Ok.
I'm sorry to inform you that there are no reservations with your name.
That's ok.I will try to book my ticket on other dates.
Yes, sure.
Thank you for your time.
Thank you, have a great day.