Hi.
Hello, how can I support you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I will help you with cancellation.
Thank you.
May I know your good name?
I am George Scott.
Please wait for a moment, while I search for your reservation in our system data.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, no issues. Thanks for the information.
Thank you for visiting us, have a nice day ahead.