Hello.
Hello, In what way can I assist you now?
As my meeting got postponed with my client, can you please help me in cancelling my existing reservation?
 Sure, may I know your good name please?
I am Amy Clark.
Ok, please wait for a minute.
Sure, take your time.
Sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thank you for checking.
Thank you for opting us.