Hello.
Hello, good morning! How can I assist you?
I want to cancel my recent reservation, can you please help me?
Sure, I can help you with that. May I know your good name please?
Myself Charles Mitchell.
Ok, please wait while I'll check your reservation status.
Sure.
Charles Mitchell, there is no active reservation found under your name to do cancellation.
No issue, anyway thank you for checking.
Thank you for choosing us, have a nice day.