Hello, Richard Hernandez here.
Hello, how may I help you?
I want to change my existing reservation, due to heavy snowfall in Chicago. Could you help me out?
Sure Richard. Please give me a moment, I will check for the status of your reservation.
Sure.
Please provide me your airport codes for your existing reservation.
My origin and destination airport codes are ORD and SFO.
May I know your preferred journey dates please?
My itinerary dates are 11/16 and 11/18.
Richard, based on your details I found a flight with price 100. Shall I book the ticket for you?
Please confirm my ticket.
Your ticket is confirmed with Southwest airlines and the flight number is 1002.
Thank you for assisting me.
Thank you for choosing our services.