Hi.
Hello, how can I render you today?
Owing to an emergency, my planned trip to New York has been postponed. So I request to change my existing reservation.
Sure, I will help you with that. On what name, do I need to check your reservation status?
Sure, I have a recent reservation with name Katherine Harris.
Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for your assistance.
Thank you for reaching us.