HI.
Hello.
I am Charles Collins.
How may I serve you today?
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Sure, I'll help you with this. Could you please provide your name to check your previous reservation status?
Thank you. I made a reservation on Charles Collins.
Please wait a moment I will check and revert to you.
oK.
Thanks for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No issue. Thank you.
Thanks for choosing us.