Hello.
Hello, how may I help you?
Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
Sure, please wait for a while.
Ok.
Can I know your name please?
Myself George Edwards.
Sorry, we regret to inform you that there is no active reservation found with your name in our records.
That's fine, thank you.
Most welcome.