Hello.
Hello, how can I help you?
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
Sure, I can help you with that. May I know your good name please?
Thank you for accepting my request. Myself Ruth Perez.
Ok, please wait for a while.
Ok, I will wait.
Ruth Perez, there is no active reservation found under your name to do cancellation.
Ok, not an issue. Thank you for your information.
Thank you for choosing us, have a nice day.