Hello.
Hello. How may I aid you?
Can you please change my existing reservation, due to an emergency?
Sure, I am here to help you.
Thank you.
May I know your name to check your reservation status?
Sure, my name is Gregory Evans.
Ok, please be on hold.
Sure.
Sorry, there is no reservation found on your name in our records.
Ok, no issue. Thank you.
Thank you for reaching us.