Hello.
Hello, how can I assist you?
Myself Ruth Gonzalez. I would like to change my existing reservation, can you help me?
Ok, can you please be on hold while I check the records for your reservation to change?
Thank you. I will wait for your response.
Thank you for waiting. Sorry, there is no reservation been found on your name to change.
That's ok, no problem. Thank you for the information.
Thank you for choosing our agency.