Hi.
Hello, how can I support you today?
I want to change my existing reservation due to an emergency, can you please help me?
Sure, I am here to help you. May I know your good name?
Sure, my name is Frank Hall here.
Ok, please wait for a few minutes.
Sure, I will wait.
Sorry to say that, no reservation was found on your name to change.
Ok, not an issue.Thank you for your information.
Thank you for choosing us.