Hello.
Hello. How can I assist you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, may I know your name to check for the previous reservation?
Thank you for your response, my name is Raymond Hill.
Please allow me a moment.
Ok.
There is no reservation found under your name.
That's ok no problem. Thank you for your information.
Thank you for contacting us.