Hi.
Hello, what can I do for you?
I would like to cancel my recent reservation as my holiday trip got cancelled due to health issue, can you help me with that?
Sure, we will cancel your ticket.
Thank you.
May I know your name?
My name is Patrick Robinson.
Please wait a minute, I will check and revert to you.
Ok, take your time.
We found your reservation and it has been cancelled.
Thank you for your quick service.
Thank you for reaching us, we will refund your money with in a week.