Hello.
Hello. How may I help you now?
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, I am happy to help you with that.
Thank you.
May I know your good name to check your reservation status?
Myself Carol Green.
Ok, please wait for a while.
Sure.
Sorry, we have not found any active reservation on your name in our records.
It's ok, thank you for your help.
Thank you for choosing us.