Hello.
Hello, how may I serve you at this moment?
I need to cancel my reservation due to sudden health issues, can you please help me out with that?
Sure, we are here to help you.
Thank you for accepting my request.
May I know your name please?
Sure, my name is Jonathan White.
Ok, please be on hold for some time.
Sure, take your time.
Sorry we did not find any reservation against your name.
Oh! I think the ticket was not booked due to server issues.
Thank you for choosing us.