Hello.
Hello, how may I address you?
Due to an emergency, I want to change my reservation. Can you help me?
Sure, I am here to help you for this. Let me check your reservation status in our records. May I know your name to check?
Thank you. Raymond Allen here.
Ok, please wait for a while.
Sure.
We could not find any reservation active by the name you provided.
No problem, Thanks for the information.
Thank you for approaching us.