Hi.
Hello. How may I help you?
I want to change my reservation due to health problem, can you help me?
Yes, I am here to help you. Let me know your name please.
Myself George Edwards.
Edwards, please wait for a while. I will check your reservation status and get back to you.
Ok.
Edwards, I have not found any reservation by your name in our database.
No problem, thanks for checking.
You are most welcome and thank you for contacting us.