Hi.
Hello. How may I assist you?
My exams got postponed, can you please help me in changing the reservation?
Sure, I am here to help you out.
Thank you.
May I know your name please?
I am Robert Campbell.
Wait a moment please.
Ok.
Robert Campbell, we haven't found any reservation under your name in our database.
No problem, thank you for your information.
Thank you for choosing us.