Hello.
Hello. How can I help you today?
I need to change my existing reservation, because my business trip is postponed. So will you alter my reservation?
Sure, I will help you with this.
Thank you.
Can you please provide your name to check the reservation status in our database?
I have booked my ticket with name Brenda Martinez.  So go ahead and check with this name.
Please wait a moment.
Ok.
Brenda Martinez, there is no reservation found with your name in our database.
It's ok, thank you.
Thank you for contacting us.