Hello.
Hello, how may I help you today?
Due to sudden demise of my great grandfather, I would like to cancel my existing reservation. Will you help me in that?
Sure, we are here to assist you with cancellation. May I know your name?
My name is Steven Robinson.
Ok, please wait for a while.
Sure.
Thanks for waiting, there was no reservation found on your name.
Ok, no problem. Thank you.
Thank you for reaching us.