Hi, I am Justin Lopez.
Hello, how may I be of your service?
I just want to cancel my recent reservation due to my plan to meet my grand parents got cancelled due to health issues. Can you help me with this?
Sure, give me sometime to check and get back to you.
Ok.
Thank you for your time. Unfortunately we didn't found any reservation by your name.
Ok, no problem. Thank you.
Thank you for picking us.