Hello.
Hello. How may I assist you at this moment?
I have to cancel my flight ticket booking, can you please help me?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
My name is Carolyn Phillips.
Please be on hold to check.
Sure.
We regret to inform you that, there is no reservation on your name in our records.
Ok, that's fine. Thank you for your quick service.
Thank you for reaching us, have a great day.