Hello, I am Dennis Mitchell.
Hello, Dennis Mitchell. How can I help you today?
My plan to visit my parent's got postponed I want to cancel my recent reservation, can you please help me with that?
Sure, Wait a moment.
Ok.
Thanks for waiting. We have found a reservation with your name. Shall I proceed with cancellation?
Ok, you can proceed.
Your ticket has been cancelled. Thank you for opting us.