Hello.
Hello, how may I aid you?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Virginia Gonzalez.
Ok, please be on hold. Let me check your reservation status.
Sure, I will wait for your response.
We found your reservation active and cancelled successfully.
Thank you for your help.
Thank your for reaching us.