Hello. I am Brian Johnson.
Hello, how may I aid you today?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I am here to help you.
Thank you.
Please hold on, while I will check in the reservation list.
Sure.
Thanks for being patient, there is no active reservation found on your name to change.
No problem, thank you.
Thank you for approaching us, hope to serve you again.