TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi, I am Mark Jones. 
 agent: Hello, how can I help you? 
 customer: Owing to an emergency, my boxing championship has been postponed. So I have a request to you to change my existing reservation? 
 agent: Sure, wait for some time. 
 customer: Sure. 
 agent: Thanks for waiting there is no reservations found on your name. 
 customer: Ok, no issues at all. Thanks for your assistance. 
 agent: Thanks for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello\. How may I help you? 
 customer: Mark Phillips here. Can you please help me in booking the ticket from LGA to AUS? 
 agent: May I know your trip dates? 
 customer: My trip dates are 03/21 and 03/23. 
 agent: There is a direct flight with flight number 1018, can I proceed? 
 customer: Please search for a flight with 1 halt. 
 agent: I am sorry to inform you that there is no flight available with 1 connection. 
 customer: That's ok, thank you for giving the information. 
 agent: Thank you for contacting us.

SOLUTION: no_flight

PROBLEM: customer: Hello, I am Jennifer King. 
 agent: Hello, how can I serve you today? 
 customer: I want to visit the Wizarding world of harry porter at Orlando once. Can you book me a flight ticket with 1 stop over? 
 agent: Sure, may I know your travelling dates? 
 customer: My depart is on 06/12 and arrival is on 06/14. 
 agent: Please mention your journey airport codes. 
 customer: My journey starts from NY - JFK and ends at FL - MCO. 
 agent: Thank you for providing your details. 
 customer: Ok. 
 agent: We didn't found any flight matching your request. 
 customer: That's Ok, I will go with any other alternative. Thanks for your assistance. 
 agent: Thank you for consulting us.

SOLUTION:
no_flight