Hello.
Hello. How may I help you?
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
May I know your name please to check the status of your reservation?
My name is Virginia Wright.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure, I will wait for your reply.
Sorry, there is no reservation matching with your name in our portal.
That's fine, thank you for your service.
Thank you for reaching us.