Hi.
Hello. I hope you are good today, how can I assist you?
I am Jack Miller. This is with reference to my booking with your booking agency last week. I'm sorry to inform you that I won't be able to complete my trip due to my exams has arrived, hence I would like to change my booking to other dates. Can you please help me out with my query?
Sure, I will help you Jack. Please wait a while.
Thank you for helping me in changing my request, I will wait for your response.
Ok. There is no previous reservation on your name in our database.
Ok, fine thank you for checking my reservation in your database.
Do you want to know anything else or do you want to book a ticket now?
No, I don't want to know anything else and I can reserve for a trip after completion of my exams.
That's fine, thank you for opting us.