Hello.
Hello, how may I aid you today?
I need to modify my previous flight ticket booking that I have booked the ticket with wrong dates, can you please help me with that one?
Sure, before proceeding further may I know your name please?
Thank you for considering my request and my name is Gregory Johnson.
Ok, based on your name we haven't found any previous reservation in airline database.
Ok, that's fine. Thank you for checking my reservation status with in quick time.
Thanks for contacting us.