Hi.
Hello, how may I serve you at this moment?
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
Sure, we are here to help you.
Thank you.
Please be on hold.
Please check the reservation on the name of Mary Lee.
Ok. Sorry we did not find any reservation with your name in our database.
Not a problem, thank you for the information.
Thank you for choosing us.