Hello.
Hello. How may I guide you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I will hep you with that. Please wait for a while, I will check it.
Ok.
May I know your name please?
Sure, my name is Kathleen Johnson.
I am sorry to say that there is no reservation found under your name.
That's ok, thank you.
Thank you for contacting us, have a great day.