Hi.
Hello. How may I assist you today?
I want to cancel my recent reservation owing to an emergency.
Sure, I will help you with that. Can I know your name to check your previous reservation status?
My name is Debra Roberts.
Please be on hold to check.
Ok.
We regret to inform you that, there is no reservation found on your name in our records. Thank you for reaching us, have a great day.