Hello.
Hello, may I know your name please?
I am Jessica Scott.
Yes, how can I help you?
Actually, I want to cancel my recent reservation, because of some urgent work.Can you help me out?
Sure, please wait for a moment.
Sure.
Sorry, there is no reservation found by your name.
That's fine.
Do you want to have any more information please?
Thank you, but I don't want.
Thank you and have a nice day.