Hello.
Hello, how may I assist you?
Unexpectedly my plan got changed, so I decided to cancel my recent reservation, will you help me in cancelling my ticket?
Sure, I will help you.Can you please provide me your name to check previous reservation?
My previous reservation is booked with name Helen Carter.
There is no previous reservation on your name to cancel.
It's ok, thank you for the information.
Most welcome. Hope you have a great day ahead.