Hi.
Hello, How can I help you?
Due to an emergency, I want to change my existing reservation. Can you help me with the process of changing?
Sure, I am blissful to help you. To proceed further, May I know your name please?
I am Kevin Lee.
Ok, wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, not an issue. Thanks for your quick response.
Thank you, Have a great day.