Hello.
Hello. How can I help you today?
I just want to change my existing reservation, due to my exams has been postponed. Can you please help me?
Sure, I am very happy to help you with that. Can I know your name to check your recent reservation.
Sure, please check my reservation on the name of Rebecca Nelson.
Sorry, no reservation is found on your name in our database.
Ok, thanks for your information.
Thank you for opting us.