Hello.
Hello, how may I aid you?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
Sure, we are here to help you. May I know your good name please?
My name is Shirley Nelson.
Please wait for a while.
Ok.
Thanks for your time, there is no active reservation found in your name.
Anyway, thanks for the information.
Thank you for choosing us.