Hello.
Hello, how can I support you?
I need to change my recent reservation, can you please help me?
Sure, we are here to help you.
Ok.
May I know you good name please?
Myself Margaret Smith.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
That's ok, thank you for the information.
Thank you for availing us.