Hi.
Hello, how may I aid you?
I want to change my existing reservation due to some health issues, can you please help me?
Sure, could you please provide your name to check your reservation status?
Sure, my name is Nancy Phillips.
Ok, please hold on for a moment.
Ok, I will.
Sorry to say, there is no reservation on your name in my database.
Ok, no problem.
Thank you for reaching us, have a nice day.