Hello.
Hello, how may I assist you?
I am Samuel Mitchell, want to cancel my ticket, due to bad weather conditions. Can you help me in that?
Sure, we are here to help you.
Ok.
Wait for a moment, I will get back to you.
Sure.
Thank you for waiting.
Ok.
I have gone through all data. But there is no reservation found with your name.
Ok, Thanks for sharing the details.
Thank you for choosing us, have a great day.