Hello.
Hello, how may I assist you?
Is this flight booking agency?
Yes, it is booking agency.
I want to change my reservation due to heavy rainfall in New York, can you help me?
Sure, can I know your name to check the previous reservation on your name?
My name is Karen Hernandez.
Ok, give me a moment let me check it with you.
Sure.
Sorry Karen, no reservation found on your name.
It's ok, thanks for your information.
Thank you for reaching us. Most welcome.