Hello.
Hello. How can I help you today?
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
Sure, I will help you with that. May I know your name for further process?
Thank you for accepting my request, I have reserve it on the name of Kenneth Hernandez.
Ok, please hold on a moment.
Sure, take your time.
There is no previous reservation available under your name.
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for checking.
Thank you for reaching us.