Hi.
Hello, how may I help you?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I am happy to help you. May I know your good name?
Katherine Robinson here.
Sorry, there is no active reservation on your name in our records.
That's ok, thank you for checking.
Thank you for opting us.