Hello.
Hello, what kind of help are you expecting from our agency?
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please cancel my reservation?
Sure, may I know your good name?
Sure, I am Timothy Rodriguez.
Give me a minute, I will check the previous list and let you know the details of it.
Ok.
No reservation found on your name.
Ok.
Thank you for reaching us, have a nice day.