TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello,. 
 agent: Hello, how can I help you? 
 customer: I am Stephanie Harris. As my cultural fest was postponed, I want to change my existing reservation. Could you please help me? 
 agent: Ok Harris, I will be back with your details. 
 customer: Ok. 
 agent: No reservation found with your details. Thank you Harris, have a nice day. 
 customer: No problem, Thank you for your information.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello. How may I help you? 
 customer: Can you pleas check for the flights from Dec 21 to Dec 23. 
 agent: Sure, what are your trip source and destination? 
 customer: My airport codes are from ORD to DFW. 
 agent: Do you need any connections? 
 customer: Please check for 1 connecting flight. 
 agent: Are there any other preferences? 
 customer: I will be returning in afternoon with economy class. 
 agent: May I know your name? 
 customer: My name is Sandra King. 
 agent: Sorry, there is no flight found with your details. 
 customer: Oh! That's fine. Thank you for checking. 
 agent: Thank you for reaching us. 
 customer: Most welcome.

SOLUTION: no_flight

PROBLEM: customer: Hello, I am Anthony Allen. 
 agent: Hello, how can I help you? 
 customer: I want to change my existing reservation due to postpone of my interview at Oakland. Can you please help me? 
 agent: Sure, I am here to help you. Please wait for a while. 
 customer: Sure. 
 agent: There is no reservation found on your name. 
 customer: No problem, thank you for the information. 
 agent: Thank you for approaching us.

SOLUTION:
no_reservation