Hello.
Hello. How may I assist you today?
I am Edward Evans.
Welcome to flight booking agency Evans.
Thanks, I want to cancel my flight ticket, can you help me with that?
Sure, I am glad to help you.
Thank you.
Please wait a moment to check your previous reservation.
Ok.
We regret that, there is no reservation with your name in our records.
Oh! It's ok no problem.
Thank you for approaching us, have a great day.
Thank you for your service.
Welcome.