Hello.
Hello. How can I help you today?
Shirley Thompson here.
Yes Shirley.
Due to heavy rains at my location, I'm unable to catch the flight. Can you please change my recent reservation?
Thompson, please hold on for a moment to check your reservation status.
Sure, carry on.
Thompson, I could not find any reservation with your name to change your reservation.
Oh! may be I did a wrong booking. That's ok, thank you for your information.
It's my pleasure. Have a nice day.