Hi,.
Hello, how may I amend you?
Owing to an emergency, I want to cancel my recent reservation. Can you assist me?
Sure, I will help you.
Thank you.
May I know your name for the cancellation process?
I am Sharon Walker.
Please wait a moment.
Ok.
Thank you for your time, we did not find any reservation in your name.
Ok, not a problem. Thanks for your prompt response.
Thank you for opting our service.