Hello,.
Hello,. May I know your name please?
I am Sharon Scott.
How may I amend you today?
I want to cancel my recent reservation due to heavy snowfall at my destination place. Can you please help me with this?
Sure, we are here to assist you.
Thank you.
Please wait a while let me check and know you the status.
Sure, I will wait.
Thank you for your time.
My pleasure.
Sorry, we could not find any active reservation in your name to cancel.
Ok, not an issue. Thanks for your kind response.
Thank you for your approach. Have a nice day.