Hi.
Hello. May I know your good name please?
Mark Martinez is my name.
How can I provide assistance to you?
Due to sudden demise of my grandmother, I just want to cancel my trip. Can you help me with cancellation?
Sure, we are here to help you. Please wait a moment.
Ok.
Sorry to inform, no reservation found with your name.
That's fine, thank you.
Thanks for reaching us, have a good day.