Hello.
Hello, how may I help you?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, I can do that for you. May I know your name?
Myself Deborah Campbell.
Thank you. Please be on hold for a while.
Sure, I will wait for your response.
Deborah Campbell, I did not find any reservation by your name in our database.
That's ok, no problem. Anyway thank you for checking out.
You are welcome and thank you for choosing us.