Hi.
Hello, how can I assist you?
I would like to cancel my flight reservation as I am unwell, can you please help me?
Sure, I can help you with that. May I know your good name please?
Thank you. I am Amy Thompson.
Ok, please wait for a while.
Sure.
Amy Thompson, there is no active reservation found under your name to do cancellation.
No problem, thank you for the information.
Thank you for choosing us, have a nice day.