Hello.
Hello. How may I help you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Yes, can you tell me your name?
My reservation was done under the name Shirley Taylor.
Give me a moment.
Sure, take your time.
Sorry to inform you that there is no reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for contacting us.