Hi.
Hello. How may I render you at this moment?
I would like to change my flight reservation as I am unwell, can you please help me?
Sure, I am here to help you.
Thank you.
May I know your good name please?
My name is Matthew Clark.
Ok, please wait for few minutes.
Sure.
There is no existing reservation found on your name in our records.
Not an issue. Anyway, thank you for checking.
Thank you for reaching us.