Hello.
Hello. How may I assist you for the day?
I want to change my recent reservation, can you please help me with that?
Ok, please mention your name to check your previous booking.
Myself Sharon Hall.
Ok, please be on hold for a while.
Sure.
I regret to inform you, there is no active reservation found by your name.
No problem, thank you for the information.
Thank you for connecting with our agency.