Hello.
Hello, how may I aid you?
Due to heavy rain, I want to change my reservation. Can you help me?
Sure, I am here to help you. May I know your name to proceed further?
Raymond Martinez here.
Please wait for a while, I will check the status and revert to you.
Ok.
Thank you for your time, There was no reservation found on your name.
No problem, Thanks for the information.
Thank you for choosing us.