Hello.
Hello, how can I be of your service.
I am Ashley Lee. Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, let me check the database and get back to you.
Sure.
We found a reservation by the name you provided. Shall I proceed to cancel?
Ok, you can proceed.
You will be refunded on 85% of fare if you want to cancel.
I understand.
Ok, your reservation has been cancelled.
Thanks for your information.
Thank you for choosing us.