Hello.
Hello, how may I help you for  the day?
I met with an accident yesterday, so I could not reach my meting place. Will you aid me in cancelling my reservation?
Sure, we will help you.
Thanks.
Could you please provide your name to check your reservation status?
Sure, my name is Frank Allen.
Ok, please hold on.
Sure.
Sorry to notify that, we couldn't find any reservation with your name.
Ok, thank you for your help.
Thank you for choosing us.