Hello.
Hello, how may I help you today?
Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?
Sure, we are here to help you.
Thanks.
May I know your good name please?
My name is Kevin Clark.
Please wait a minute.
Ok, I will wait.
Sorry, there is no active reservation on your name to change.
Anyway, thanks for the information.
Thank you for choosing us.