Hello.
Hello, how may I assist you?
I have already reserved my ticket, but right now I want to change my reservation.
OK, may I know your name please?
Could you please help me with change reservation? My name is Carol Martin.
OK. Just give me a minute to check.
Sure.
Sorry Martin, unfortunately there is no reservation found under your name.
OK fine. Thank you for your wonderful service.
Thank you for contacting us.