Hi.
Hello, how can I assist you today?
As my plan to visit my grand mother's home got postponed. So, can you please help me out in changing my existing reservation?
Sure, I am here to help you with that. May I know your name?
Please check the reservation on the name Carol Adams.
Please wait a moment.
Ok.
Sorry to inform you Carol Evans, there is no reservation found with your name in our records.
Ok, no issues. Thank you.
Thank you for reaching us, have a nice day.