Hello.
Hello. How can I assist you today?
I could not get leave for my journey. So, I would like to cancel my reservation. Can you help me? I think changing reservation is better than cancellation. Kindly help me in changing my existing reservation.
Ok. Could you tell me your good name please?
My name is Catherine Roberts.
Please wait, I will get back to you.
Sure.
Sorry Catherine, I have not found any reservation by your name.
That's fine, thank you for the information.
Thank you for reaching us.