Hi.
Hello. How may I be of your assistance?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I'll help you in cancellation.
Thank you.
Could you please let me know your name to check the reservation status?
Donald Clark here.
Thank you for providing your name , please wait a while.
Sue, I will wait for your response.
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to cancel it.
Ok, no problem. Thanks for your information.
Thank you for approaching us.