Hi.
Hello. How can I assist you?
My name is Scott Carter.
Scott, what can I do for you today?
Owing to an emergency, I had to request for this change reservation.
Ok, let me check the details.
Ok.
Sorry to say, there is no reservation found under your name.
That's fine, thank you for your information.
Can I help you with anything else?
That's ok.
Thank you for reaching us.