Hi.
Hello, how can I aid you today?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, we are here to help you. May I know your name?
Ok. I am Andrew Phillips.
Ok, wait for some time I will check the reservations on your name and get back to you.
Sure.
Thanks for waiting there is no reservation found on your name.
That's ok, thank you.
Thanks for approaching us.