Hello.
Hello, How can I best serve you today?
Can you help me to change my reservation?
Sure, I am happy to help you to change the ticket details once I have found your ticket. Can I know your name please?
I am Kevin Edwards.
Please allow me a moment to check for the previous reservation in our database.
Sure, take your time.
We are sorry to say that, there is no active reservation found on your name.
No issues, thank you for the checking.
Thanks for approaching us, wish you a great day.