Hi.
Hello. In which way I can assist you today?
Owing to an emergency, I need to cancel my reservation. Can you please help me with that?
Sure, I will help you with that. Can I know your name to check your previous reservation?
I am Donna Wilson.
Please be on hold.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, no problem. Thank you.
Thank you for reaching to our services, hope you have a great day.