Hi.
Hello. How may I aid you?
I need to amend my reservation as I am not able to travel to my destination location. Can you help me with that?
Sure, I am here to help you with that, can I know your good name to proceed further?
Thank you for reacting positively, my name is Jessica THomas.
Please be online for a while. I will check your reservation status and get back to you.
Sure.
Thanks for waiting, there is no active reservation found on your name.
Not a problem, anyways thank you for the information.
Welcome Jessica Thomas.