Hi.
Hello, how can I help you?
Can you please help me to cancel my reservation as I cannot board my flight due to family problem?
Sure, I am here to help you.
Thank you.
May I know your name?
I am Gary Lewis.
Ok, please wait for a moment.
Sure.
Thank you for waiting, There was no reservation found on your given name.
That's ok, thank you for your help.
Thank you for choosing us.