Hello.
Hello. How may I help you today?
I am planning to change an existing reservation,due to health issue. Can you please help me out?
Ok, I am here to help you with that. May I know your good name?
Thank you. My name is Andrew Green.
Please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
That's fine, thank you for your help.
Thank you for reaching us.