Hi.
Hello, how may I help you?
Will you please assist me to change my existing reservation as my plan to meet my friend got postponed?
Sure, could you please help me with your name?
I am Shirley Wright.
Thank you. Please stay online for a while.
Sure.
Sorry, no reservation found under your name in our database.
Ok, not an issue. Thank you for your information.
You are welcome and thank you for choosing us.