Hi.
Hello, how may I aid you?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you out. Please provide me your name to check the reservation details on your name.
Myself Steven Green.
Please allow me a moment to check the reservation.
Sure.
Sorry Green, there is no active reservation on your name.
No problem, thanks for checking.
Thank you for reaching us.