Hi. I am John Robinson.
Hello, how can I guide you for today?
Can you help me with cancelling my ticket?
Sure, I will help you with that.
Ok, get back with the proper information.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
It's ok, thanks for your information.
Thank you for contacting us, have a nice day.