Hi.
Hello, what help do you need from us?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I can help you. May I know your name for searching?
Myself Melissa Scott.
Please wait for a while.
Sure.
Sorry Scott, there is no reservation found on your name while I search in our data base.
No problem, thanks for checking.
Thank you for approaching us, have a great day. Welcome.