Hi.
Hello, how may I help you?
Owing to an emergency, my business conference got postponed. So I want you to change my existing reservation?
Sure, I will help you with that. May I know your good name?
Sure, I had a reservation with name Karen Lopez.
Please wait for a moment.
Sure.
Thank you for waiting, there is no reservation found on your name.
Ok, no worries at all. Thanks for your help.
Thank you for reaching us.