Hi,.
Hello. How may I help you today?
Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?
Sure, I will assist you. May I know your name please?
My name is Roberts Hernandez.
Please be on hold.
OK.
Sorry, we did not find any reservation in your name.
Ok, no issues.
Thank you for opting our service. Hope to serve you again.