Hello.
Hello, how may I help you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am willing to help you for this. May I know your name please?
I am Jacob Martin.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
No problem, thank you for the information.
Thank you very much for approaching our agency.