Hello.
Hello. How may I guide you today?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
Sure, I will help you with that. Can I know your name to check your previous reservation?
My name is Matthew Jackson.
Please be on hold to check.
OK.
We regret to inform you that, there is no reservation found on your name in our records.
Anyway, thanks for the information.
Thank you for reaching us, have a great day.