Hi.
Hello. How can I assist you?
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, so, can you please cancel the ticket for me?
Sure, wait a moment I will check it out whether your reservation existed or not.
Ok.
Can I have your name to proceed further?
Sure, I am Jennifer Thomas.
Sorry, there is no reservation found under your name.
Ok, no problem. Thank you for checking.
Thank you for reaching us. Have a great day.