Hello.
Hello, how can I assist you?
I already had a reservation which is booked in business class, can you help me to change my reservation to economy class?
Sure, I am here to help you. Please let me know your good name to proceed further?
My name is Sarah White.
Sorry, we did not find any active reservation on your name in our records.
Ok, thank you for the information.
Thank you for availing us.