In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello. 
 customer: I am Timothy Martin. 
 agent: How may I help you? 
 customer: I need to book a flight ticket from New York, NY-EWR to Boston, MA-BOS. 
 agent: Sure, help me with the travel dates? 
 customer: I want to travel on dates 10/16 and 10/18. 
 agent: We do not found any flights running in your preferred routes. 
 customer: No problem, thank you for your help. 
 agent: Thank you for opting us.
no_flight

customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: I need to cancel my ticket, can you help me? 
 agent: Sure, may I know your name? 
 customer: I am David Parker. 
 agent: Please wait for couple of minutes. 
 customer: Sure. 
 agent: We found a reservation on your name, shall I proceed to cancel? 
 customer: Yes, cancel it. 
 agent: Your reservation has been cancelled. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.
cancel

customer: Hi. 
 agent: Hello, how can I help you? 
 customer: I am Jennifer Martin want to change my reservation, so can you help me with it please? 
 agent: There is no reservation with your name. 
 customer: That's ok, thank you for the response. 
 agent: Thank you for reaching us.
no_reservation