Hello, I am Gregory Brown.
Hello, how may I guide you?
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
Sure, I am here to help you. Just wait for a moment, I will check your details and let you know.
Sure.
Sorry, there is no reservation on the name Gregory Brown.
Ok, no issues. Thanks for your information.
Thank you for contacting us.