Hello.
Hello. How may I help you?
I want to cancel my reservation because my trip has been cancelled, can you assist me?
Sure, I can help you. May I know your name?
Joshua Smith.
Thank you. Please wait for a while, let me check your reservation status.
Sure.
Sorry, there is no reservation found under your name in our database.
No problem, thank you for searching.
You are welcome and thank you for approaching us.