Hi.
Hello. How can I assist you at this moment?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I will help you with that. Can I have your name please to check your reservation status?
Sure, my name is Ashley Rodriguez.
Ok, please wait a moment.
Ok.
Sorry Ashley Rodriguez, no reservation has found under your name to cancel.
That's ok, thank you.
Thank you for choosing us, have a good day.