Hello.
Hello, how may I help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I will help you with this. May I know your name please for further process?
My reservation was done under the name Matthew Hall.
Ok, please wait for a moment.
Sure, take your time.
Sorry Hall, there is no reservation found as per your name to cancel your reservation.
That's ok, not an issue. Anyways, thank you for the information.
You are welcome.