Hi.
Hello. How may I help you?
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
May I know your name please?
Kimberly Scott here.
Please wait for a moment.
Ok.
Sorry, there is no reservation matching with your name in our portal.
That's ok, thank you for your help.
Welcome.