Hello.
Hello. How can I assist you today?
My planned program got cancelled, so I need to cancel my ticket. Can you assist me in cancelling my ticket?
Sure, may I know your name to check for the previous reservation?
My name is Jerry Thomas.
Please allow me a moment to check for the previous reservation.
Ok, take your own time.
Jerry, there is no reservation found under your name.
It's ok, thank you.
You are welcome. Thank you for contacting us.