Hi.
Hello, how may I help you at this moment?
I am Gary Hill. Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I will help you. Please wait for a moment.
Ok, I will be waiting.
Thank you for waiting. Sorry, there is no booking showing on your name.
That's ok, thank you.
You are welcome. Thank you for reaching us, have a nice day.