Hello.
Hello, how can I help you?
Katherine Taylor here. I will be cancelling my recent reservation due to floods, can you help me?
Sure, we can help you in cancelling.
Thank you for your response.
Please wait a moment, I will check your details and get back to you.
Take your time.
Sorry to say you that there is no active reservation found on your name.
Oh! That's fine. Anyways, thank you for checking.
Thank you for contacting us.