Hello,.
Hello, how can I guide you for today?
Can you please help me in changing my existing reservation, as my exam got postponed.
I will help you with that. May I know your name?
Myself, Kimberly Harris.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
Ok, no issues.
Thank you for contacting us, have a nice day.