Hello.
Hello, what can I do for you today?
I am Nancy Allen. I would like cancel my recent booking due to some health issues, can you help in my ticket cancellation?
Ok Allen, I will help you in cancelling your reservation. Let me check for your reservation status in our website.
Sure.
Sorry Allen, I have not found any reservation by your name in our website.
That's fine, no problem with that.
Thank you for contacting us and take care of yourself.