Hello.
Hello, how may I help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I will help you with this. May I know your name please?
My reservation was done under the name Stephanie Carter.
Please wait for a moment.
Sure.
Sorry Carter, there is no reservation found as per your name to cancel your reservation.
That's ok, not an issue. Anyways, thank you for the information.
You are welcome.