Hi.
Hello. How can I assist you?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Karen Walker.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure.
I am sorry to say you that there is no reservation found under your name in our database.
No problem, thanks for checking.
Thank you for reaching us.