Hello, John Moore here.
Hello, how can I help you?
Due to some issue in my office I cannot go on the trip which is I have planned earlier. Can you please help to change it?
Sure, we are here to help you.
Thank you.
Please wait a moment, I will check your details and get back to you.
Ok.
Sorry to inform you that there is no active reservation found on your name to proceed further.
It's ok, thank you anyway.
Thank you for reaching us.