Hello.
Hello, how can I assist you?
I need to change my recent reservation, can you please help me?
Sure, I can help you with that. May I know your good name please?
Myself Susan Martin.
Ok, please wait while I'll check your reservation status.
Sure.
Susan Martin, there is no active reservation found under your name to do changes in that.
That's ok, thank you for the information.
Thank you for choosing us, have a nice day.