Hello.
Hello. How can I aid you today?
I need to cancel my reservation due to my planned event got cancelled. So please  help me with cancelling my reservation.
Sure, I will help you with that.
Thank you.
May I know your name for further process?
Sure, myself Nicole Lewis.
Please wait a moment, I will check your reservation status.
Sure, take your time.
There is no previous reservation found in your name Nicole Lewis.
Oh! It may not be booked properly. Anyway, thank you for your time.
Thank you for reaching us, have a good day.