Hi. I am Paul Gonzalez.
Hello, how can I serve you today?
I want to cancel my recent reservation due to cancellation of my trip. Can you help me?
Sure,  I would be happy to help you.
Thank you.
Please wait for a moment?
Ok.
Thanks for waiting. We found a reservation with your name.
That's Fine. Thank you.
Shall I proceed to cancel?
Yes you can.
Your ticket has been cancelled with your name.
Thank you.
Thank you for reaching us, have a good day.