Hi.
Hello, how may I assist you today?
Actually, I want to cancel my reservation which is done recently due to some health issues, can you please help me?
Sure, we are here to help you.
Thank you.
Pleas, wait for a moment.
Sure, I will wait.
 Sorry, no reservation found on your name to cancel. May I know your good name please?
That's ok. Sure, my name is Pamela Johnson.
Welcome, thank you for reaching us.