Hi.
Hello. How may I aid you?
I would like to cancel my recent reservation due to sudden demise of my great grand mother. Can you please help me in cancellation?
Sure, please give me a moment to check your ticket status. May I know your name?
Sure, please check the reservation by this name Carolyn Martin.
Sorry Carolyn Martin, no reservation is available by your name.
Ok, not an issue. Thank you for your help.
Thank you for contacting us.