Hello. I am William Lee.
Hello. How may I help you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am here to help you in cancelling the ticket.
Thank you.
Can you please wait a minute while I am checking your ticket status?
Sure.
I regret to inform you that, there is no active reservation found with your name in our database to cancel the ticket.
No problem, thank you for the information.
You are most welcome. Thank you for approaching us.