Hi.
Hello, how can I support you today?
Owing to an emergency, I want to change my existing reservation, will you help me in it?
Sure, we are here to aid you. Can I have your name please?
My name is Catherine Phillips.
Ok, wait for a while.
Sure.
Thank you for waiting, no reservation was found on your name in our database.
Ok, no worries at all. Thank you.
Thank you for choosing us.