Hi.
Hello, what can I do for you today?
I want to cancel my flight reservation as I am sick. Can you please help me?
Sure, I am here to help you.
Thank you.
May I know your name please?
My name is Dorothy Green.
Ok, please wait for a while.
Sure.
Sorry to say that, no reservation was found on your name to cancel.
Not an issue. Anyway, thank you for checking.
Thank you for choosing us.