Hello.
Hello, how may I help you for the day?
Owing to an emergency I had to request for this cancel reservation.
Sure, we are here to help you. May I know your name to check your details in our database?
I am Emily Harris.
Ok, please wait a moment. I will check and get back to you with the status.
Sure.
Sorry to inform you that there is no active reservation found on your name.
Thanks.
Thank you for contacting us.