TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Jacob Hernandez. 
 agent: Hello, Jacob. Which service are you looking for today? 
 customer: I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation. Can you help me in this? 
 agent: Sure, I can help you with that. Let me check with your details and I will revert to you. 
 customer: Sure. 
 agent: Jacob, sorry to inform you that I didn't found any reservation under your name. 
 customer: It's ok, not a problem. Thank you for your information. 
 agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I want to cancel my recent reservation, can you please help me with this? 
 agent: May I know your good name please? 
 customer: I am John Jackson. 
 agent: Please give me a moment. 
 customer: Sure. 
 agent: There is a reservation found with your given name. Shall I proceed with the cancellation? 
 customer: Ok, please cancel my booking. 
 agent: Your ticket has been cancelled. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.

SOLUTION: cancel

PROBLEM: customer: Hello. 
 agent: Hello. How may I help you? 
 customer: Can you please help me to book a flight from DTW to ORD? 
 agent: Sure, let me know your travel dates please? 
 customer: Sure, I want to depart on Apr 17 and need to return on Apr 19. 
 agent: May I know your connection limit? 
 customer: I am looking for a flight with single connection. 
 agent: Do you need any other preference? 
 customer: No. 
 agent: Can I know your name please? 
 customer: Raymond Hernandez here. 
 agent: Sorry to inform you that there are no flight services available on your given dates. 
 customer: Ok, not an issue. Thank you for the information. 
 agent: Thank you for contacting us.

SOLUTION:
no_flight