Hello.
Hello, how may I aid you today?
I would like to change my reservation as I got hospitalised, can you please help me out?
Sure, please provide your good name.
Please find the reservation on the name Alexander Hernandez.
Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok no problem, thank you for your services.
Thank you for opting us.