Hello.
Hello, how may I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, may I know your good name?
I am Gregory Phillips.
Ok, please wait for a minute.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Not a problem, thank you for the information.
Thank you for choosing us.