TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you now? 
 customer: Can you please book a ticket from OAK to DFW to attend Sports festival? 
 agent: Sure, I will help you with that. Can you please provide your preferable dates of travelling? 
 customer: My journey dates are Feb 23 and Feb 25. 
 agent: May I know your name to book a flight ticket? 
 customer: I am Rebecca Hernandez. 
 agent: Do you have any connection limit? 
 customer: Yes, I want single connection. 
 agent: Any more specifications do you have? 
 customer: No. 
 agent: Please wait a moment. 
 customer: Ok. 
 agent: As per your details, one of the flight 1006 which is providing by American airlines with a fare of 100 and there is a 1 stop, can I confirm your flight ticket booking? 
 customer: Ok, please proceed. 
 agent: Ok, your ticket has been confirmed in economy class. 
 customer: Thank you. 
 agent: Thank you for reaching us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Could you please help me in flight ticket booking process from AUS to OAK? 
 agent: Sure, I can help you with that. May I know your travel dates please? 
 customer: Thank you for your response, I want to take off on Dec 11 and book my return ticket also on Dec 13. 
 agent: May I know how many stopovers do you need in between your journey? 
 customer: Yes, I want a connecting a flight. 
 agent: Please let me know if you have any other specifications. 
 customer: I would like to travel in business class flight. 
 agent: Can I have your good name please? 
 customer: Sure, my name is Larry Hernandez. 
 agent: Ok, please wait. 
 customer: Ok. 
 agent: Sorry to inform you that there are no flights available for you on those dates with your given details. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: I am Stephen Young. I am planning to visit some new places at Orlando, help me in booking my flight ticket with one halt. 
 agent: Sure, can you please share your travelling dates? 
 customer: My travelling dates will be 12/26 to 12/28. 
 agent: May I know your airport codes? 
 customer: I would like to start my journey from TX-DFW. My landing airport will be FL-MCO. 
 agent: Thanks for providing your details. Unfortunately there are no flights found with your requirements. 
 customer: Its ok, thank you for your assistance. 
 agent: Thank you for choosing us.

SOLUTION:
no_flight