Hello.
Hello. How may I help you today?
I am Ronald Turner.
Nice to meet you Ronald Turner.
I want to cancel my recent reservation, due to exams. Can you please cancel my ticket?
Ok, please wait for a while I will revert you back with status of your reservation.
Sure.
Thanks for your time, there is no reservation found on your name.
That's fine, thank you for your help.
Welcome, have a nice day.