Hello.
Hello. How may I aid you?
I was fallen sick due to bad weather in my area, so I would like to cancel my existing reservation.
May I know your name please?
I'm Nicholas Robinson.
Please wait for a moment, let me check your details.
Sure.
Sorry, there is no reservation found basis on your details.
That's ok, no issues. Anyways, thank you for the information.
Most welcome.