Hi.
Hello, how may I serve you at this moment?
I would like to change my existing reservation due to an health issue, can you please help me?
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, my name is Jeffrey Hall here.
Ok, please be on hold.
Sure, I will wait.
Sorry we could not find any reservation on your name.
Ok, not an issue.Thank you for your information.
Thank you for choosing us.