Hello.
Hello, how can I aid you for the day?
I am Angela Thomas. Due to sudden change in my exam dates I need to change my existing reservation. Can you help me changing my reservation?
Sure Angela Thomas, I will help you with that. Can you please wait for a moment?
Thank you.
I am very sorry to say, there is no reservation found with your name to change.
No problem. Thank you for the information.
Thank you for choosing our agency, have a great day.