Hello.
Hello, how may I help you today?
Due to heavy rains, I would like to cancel my recent reservation. Please help me out.
Sure, I am here to help you with this.
Thank you.
May I know your name please?
My name is Brian Thompson.
Please wait for a moment.
Sure.
Sorry Brian, there is no reservation found as per your name to cancel it.
Ok, no issues. Thank you for your information.
You are welcome always.