Hello.
Hello. How can I assist you for the day?
Donna Nelson here.
Donna Nelson, welcome to our agency.
I would like to cancel my recent reservation due to the climate. Will you help me?
Oh! that's sad to hear, let me check with your previous reservation.
Ok.
I have to inform you that, no reservation found under your name Donna Nelson.
It's ok, thanks for your information.
Thank you for reaching our agency Donna.
Welcome.
Have a great afternoon.