Hello. I am Paul Allen.
Hello, how can I support you today?
 I need to cancel my recent reservation, as my FIFA finals got cancelled due to bad weather. Can you please help me in cancelling?
Sure, we are here to assist you.
Thank you.
Please wait for a while.
Ok.
Thanks for your time, there is no reservation found in your name.
Ok, no issues. Thank you for availing me.
Thank you for reaching us.