Hello.
Hello, how may I aid you?
I want to change my existing reservation due to postpone of my seminar. Could you please help me?
Sure, may I know your name please?
I am Kenneth Hernandez.
Wait a moment.
Sure.
Thank you for waiting, there is no reservation found for the user name in our data base to change your previous booking.
No worries, thank you for the information.
Thank you for opting us.