Hi.
Hello. How may I serve you today?
     Would it be possible to cancel my reservation, which I have done with my name?
Sure, I am happy to help you with that. May I know your good name to check your reservation status?
My name is Timothy Smith.
Ok, please be on hold for a while.
Ok.
Ok, no reservation has found on your name in our in our records.
That's ok, thank you for the response.
Thank you for choosing us, have a good day.