Hello.
Hello. How can I help you?
I am looking for changing my reservation due to sudden health issue, can you please help me out with that?
Sure, can I know your name please to check the reservation status?
Thank you for accepting my request, I have reserved on the name of Linda Smith.
Ok, wait a moment please.
Sure, take your time.
Sorry, there is no reservation found on your name.
Oh! I think the ticket was not reserved properly while I am booking.
Thank you for approaching us.