Hello.
Hello, how can I assist you today?
I am Steven Phillips, I want to change my reservation as my plan to meet my share holder is postponed. Can you help me with that?
 Sure, I would be happy to help you. Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, thanks for the details.
Thank you for choosing us, Have a pleasant day.