Hi.
Hello, how may I assist you?
I need to cancel my ticket due to my health issue, can you help me with that?
Sure, I am here to help you for this. May I know your name please?
I am Jeffrey Miller.
Please wait for a while, let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found under your name.
That's ok. Thank you.
Thank you very much for approaching our agency.