Hello.
Hello, how can I aid you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I can help you with that. May I know your good name please?
Thank you. Myself Eric Turner.
Ok, please wait for a while.
Sure.
Eric Turner, there is no active reservation found under your name to do changes in that.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.