Hello.
Hello, how can I assist you for today?
I want to change my existing reservation due to some issues, can you please help me with that?
I am happy to help you in changing your reservation. Can you please provide your name to check the reservation status with your name in our booking list?
Sure, I am Amy Hill.
Please wait for sometime to check our list.
Ok.
I apologise to say this Amy Hill, there is no active reservation with your name in our booking list to change your reservation.
Ok, not an issue. Thank you for your information.
You are welcome, thank you for choosing us. Hope you have a nice day ahead.