Hello.
Hello, how may I help you?
Due to my ill health, I would like to cancel my recent reservation. Please help me out.
Sure, may I know your name please?
My name is Laura Walker.
Ok, please wait for a while.
Sure, take your time.
Sorry to inform you that there is no active reservation found with your name in our records.
Ok, no problem. Thank you for your information.
Most welcome.