Hi.
Hello. How may I assist you?
I want to cancel my recent reservation due to an emergency, can you please help me?
Sure, I am here to help you with your concern.
Thank you.
May I know your name please?
Sure, my name is Matthew Edwards here.
Please wait a moment.
Sure, I will wait.
Matthew Edwards, no reservation has been found on your name in our database.
Ok, not an issue.Thank you for your information.
Thank you for choosing us.