Hello.
Hello, Good Morning.
My name is Helen Roberts.
How can I help you?
Good Morning. I would like to attend the White House for a seminar, could you help me out?
Yes, please hold on for a while and I will check the status of your existing reservation.
But due to medical emergency, I would like to postpone my trip.
Ok, so do you want me to change your existing reservation?
Yes.
Sorry, I could not find any ticket booked with your name.
Thank you for your time.
Thank you, have a nice day.