Hello, I am Carolyn Wright.
Hello, how can I assist you now?
Due to my health problem I wan to cancel my reservation, can you please help me that?
Sure, I am happy to help you. Please wait for a while.
Ok.
There is a reservation found on your name, shall I proceed for cancellation?
Yes, you can.
Your ticket has been cancelled.
Thanks for your help.
Thanks for opting us and have a nice day.