Hello.
Hello, what can I do for you?
I need  to cancel my recent reservation for some reason. Can you please cancel my reservation?
Yes, I can help you. May I know the your name?
Catherine Nelson is my name.
OK, please be on hold, I will let you know about reservation.
Sure.
Sorry, there is no reservation on your given name.
No issue, thanks for information.
Thank you for choosing us.