Hi.
Hello. How can I aid you?
I would like to change my flight reservation as I am unwell, can you please help me?
Sure, We are here to help you.
Thank you.
May I know your name?
Myself Karen Young.
Give me a minute.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Not an issue. Anyway, thank you for checking.
Thank you for reaching us.