Hi.
Hello, how can I assist you for the day?
I want to change my existing reservation due to postpone of my exams, can you please help me in changing my reservation?
Sure, I am here to help you.
Thank you.
May I know your good name?
My name is Kevin Clark.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
Not a problem, thank you.
Thank you for reaching us.