Hello.
Hello, how may I aid you?
I need to change my reservation because of some crisis going on in my destination, can you help me in modifying my reservation?
Sure, I am here to aid you. Could you please tell me your full name? So that, I can check your previous reservation.
Myself Elizabeth Phillips.
Ok, please hold on for a minute.
That's ok, no problem.
Sorry Phillips, there is no reservation under your name in our records to modify.
Thank you for your help.
My pleasure. Thank you for reaching us.