Hi.
Hello, how may I provide assistance for you?
My husband is not well, so I have to cancel my reservation. Can you please help me out?
Sure, I am glad to help you. To cancel your reservation, can you please provide your name?
Yes, my name is Kathleen Robinson.
Ok Kathleen, please wait a moment I will check your existing reservation details and proceed further.
Sure.
Sorry to say, I did not find any details in our website regarding your reservation.
That's fine, I think my brother has cancelled my reservation.
Ok, what else can I do for you?
No, thank you for your quick response.
You are welcome. Have a nice day.