Hello.
Hello, how can I assist you?
I am looking for a direct flight in my journey. Can you please help me with booking a flight ticket from MSP?
Sure, I can help you with that. May I know your travel dates please?
My planned travel dates are from Dec 18 to Dec 20.
May I know your destination airport code please?
My destination airport code is JFK.
Do you prefer direct or single connected flight?
I am looking for a  direct flight in my journey.
Please let me know if you have any other specifications.
No, I din't have any other specification.
Can I have your good name please?
Sure, myself Matthew White.
Sorry, there are no direct flights available for you on those dates.
Not an issue with this one, anyway thank you for the information.
Thank you for choosing us.