Hi.
Hello, how may I help you?
Can you please cancel my reservation due to heavy snowfall at my destination place?
Sure, I am here to help you. Please help me with your name.
I am Joseph Harris.
Thank you. Please stay on hold for a while.
Sure, take your time.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for checking.
You are most welcome.