Hello.
Hello.
I am Kathleen Lewis.
How  can I assist you?
I want to cancel my recent reservation due to an emergency work, can you please help me in that?
Sure, I can help you. Give me a minute.
Ok.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
No problem, thank you.
Thank you for approaching us.