Hi.
Hello, how can I help you today?
Can you help me cancelling my reservation?
Sure, I will help you with that. May I know your name please?
I am Gregory Harris.
Please wait for a while, let me check your previous reservation status.
Ok.
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
That's ok, thank you.
Thank you for reaching us, have a great day.