Hello.
Hello. How may I guide you today?
I want to cancel my reservation as my plan to meet my friend is cancelled. Can you help me?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
My name is Anna Hall.
Please be on hold to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our reservation list.
Ok, thank you for the information.
Thank you for approaching us, have a great day.