Hello.
Hello. How can I assist you from flight booking agency?
Due to sudden weather change, I would like to change my existing reservation. Can you help me?
Sure, I am here to help you. May I know on whose name you have done the reservation previously?
Please check with the name Thomas Phillips.
Ok, give me a moment please.
Sure.
I have searched the database with your name Thomas Phillips, I couldn't find any reservation with your name to change it.
That's fine, thank you for the information.
Thank you for contacting us.