Hello, I am Gregory Johnson.
Hello, How exactly I can serve you the best today?
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me in the cancellation of my flight ticket?
Sure, we are gleeful to help you for cancellation. Please wait a while.
Sure.
Thanks for waiting. We did not find any recent reservation with your name.
Not really a problem. Thank you for your information.
Thank you for opting us. Have a great day.