Hi.
 Hello.
Jacob Turner this side.
How may I aid you?
I was very much dissatisfied with your agency services, can you cancel my existing reservation?
Sure, I am here to help you with that.
Ok, please be quick with checking. Ok, thank you.
May I know the month of booking?
I booked it in the month of March but my journey was booked in the month of June.
But sorry, we couldn't found any flight reservation under your name in our database.
How can that be possible, I lost my refund which I was expecting after cancelling.
Sorry, but for your confirmation I will recheck once again for you.
Ok, please check soon.
We are sorry, we didn't find any reservation.
Ok, that's sad to here from you.
Sorry, we will help you further if you need any information from us.
You are most welcome.
Thank you for reaching us.