Hello.
Hello, how can I help you?
Owning to a emergency I want to change my existing reservation. Can you please help me with this?
Sure, we are happy to help you. Can I know your name?
Myself Anna Robinson.
Thank you. Please wait, let me check your reservation status.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, not an issue. Thank you for checking.
You are welcome and thank you for choosing us.