Hello.
Hello. How can I aid you?
I need to amend my reservation due to some personal issues, can you help me out?
Sure, may I know the name to check for the status?
Myself Katherine Jones.
Please be on hold.
Sure.
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
That's ok, not an issue. Thank you for your information.
Thank you for reaching us.