Hi.
Hello.
I am Carol King.
I hope you are good today, how can I help you King?
As I have fallen sick suddenly due to bad weather, I would like to change my recent reservation. Can you help me?
Sure, I will help you.
Thank you.
Please wait a while, I will check and inform you.
Sure, I will stand by.
Sorry to say, there is no reservation on your name in our database.
That's ok, thank you for your time in checking.
Thank you for opting us, have a nice day.