Hello. I am Sarah Rodriguez.
Hello Sarah, how may I assist you today?
I would like to cancel my ticket as I am moving for my Semester exams, can you please cancel my ticket?
Sure, I will help you.
Thank you.
Please hold on a moment to check your previous reservation status.
Ok.
Sorry to inform you that, there is no reservation found with your name in our records.
Ok no problem, thank you for your services.
Thank you for reaching us, have a great day.