Hello.
Hello, how can I help you?
Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
Sure, I will be happy to help you.
Thanks.
May I know your name for searching your previous reservation?
My name is Margaret Harris.
Sorry to tell you, there is no reservation found with your name in our reservation list.
It's ok, thank you.
Margaret Harris, thank you for choosing our agency.