Hello.
Hello. How can I aid you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you please help me out?
Ok, I will help you with that. Meanwhile may I know your name?
I am Kimberly Nelson.
Please wait for a while.
Ok.
Sorry for the inconvenience, no active reservation found on your name to change.
Ok, no problem. Thank you.
Thank you for reaching us.