Hi.
Hello, how may I help you today?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Will you help me in cancelling?
Sure, please provide your name?
My name is Janet Williams.
Ok, please wait for a while.
Sure.
Sorry, there is no reservation found on your name.
Ok, no worries. Thank you for your help.
Thank you.