Hello.
Hello. How may I assist you?
I am planning to cancel my recent reservation, due to health issue. Can you please help  me out?
Sure, I am here to help you out. May I know your name please?
My name is Samantha Adams.
Samantha Adams, we haven't found any reservation under your name in our database.
That's ok. Anyways, thank you.
Thank you for choosing us.