Hello.
Hello. How can I respond to your request?
Lisa Hernandez here. I want to cancel my ticket due to snow storm in my hometown.
Sure, I'll help you in cancellation.
Ok.
Please wait a moment I will check the reservation list.
Sure.
Thank you for waiting, sorry to say that, there is no active reservation found with your name in our database to cancel it.
It's ok, thank you.
Thank you for choosing us.