Hi.
Hello, how can I best serve you now?
Can you help me in cancelling my recent reservation, as my exam is cancelled?
Sure, I can help you in that.
Ok.
May I know your good name please to track the details?
I am Dennis Roberts.
Ok, please wait for a while.
Sure.
There is a reservation found on your name and it has been cancelled successfully now.
Thank you.
Thanks for choosing us, wish you a great day.