Hello.
Hello. How may I serve you?
I need to change my reservation as I am not able to make my trip right now. Can you help me with that?
Sure, I can certainly help you for that.
Thank you for considering my request.
Please may I know on what name the flight ticket was booked?
Sure, my name is Larry Robinson.
Wait for a moment please.
Sure.
Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.
Ok. Not a problem, anyways thank you for the information.
Thank you.