Hi.
Hello. How may I assist you today?
Can you please change my recent reservation? As my exam got postpone due to heavy snow fall.
Sure, may I know your name?
Sure, my name is Thomas Jones.
Please wait a moment.
Sure, I'll wait for your response.
Sorry, there is no active reservation on your name.
Oh! May be I did a wrong booking. Thank you anyways.
Thank you.