Hello, .
Hello, how may I serve you today?
Can you please help me in cancelling my recent reservation, as my exam got cancelled. Please help me in cancelling?
Sure, we are here to help you.
Thank you.
May I know your name please?
Myself, Benjamin Hall.
Ok, please be on hold.
Ok.
Sorry, we could not find any reservation against your name.
Ok, no issues. Thank you for your information.
Thank you for opting us.