Hello.
Hello. How may I help you today?
I want to cancel my active reservation, can you please help me?
Sure, I am here to help you.
Thank you.
Please, share me your good name to check your reservation status.
My name is Janet Turner.
Ok, please be on hold for a while.
Sure.
We are sorry to say that, we have not found any active reservation on your name in our records.
Ok, not a problem. Thank you.
Thank you for choosing us.