Hello. I am John Thomas.
Hello, how can I help you?
I want to cancel my recent reservation, due to some health issue. Can you please help me out?
Sure, I am here to help you.
Thank you.
Please wait for a while.
Sure, take your time.
Thanks for your time, we are happy to inform you that, we found a reservation in your name.
That's ok, no issue. Anyway thank you for your service.
Your reservation has been cancelled successfully. Thank you for choosing us.