Hello.
Hello, Please inform me, How may I assist you the day?
Due to some emergency I need to cancel my recent reservation can you help me with cancelling my reservation?
Sure, we are rapturous to help you.
Thank you.
May I know your good name please?
I am Frank Johnson.
OK, please wait for a couple of minutes.
Sure.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
Thank you for reaching us, have a good day.