Hello.
Hello, welcome to flight booking agency. How can I assist you today?
I want to cancel my reservation as my husband's health is not well, can you help me with it?
Sure, may I know your name to check the status of your previous reservation?
Sure, myself Jennifer Edwards.
Please allow me a moment while I check for the previous reservation.
Oh! That's sad to know, maybe my husband had already cancelled my reservation.
Jennifer, there is no reservation found under your name.
Anyways, thank you for checking with my reservation.
You are welcome. Thank you for contacting us.