Hello.
Hello, how may I help you today?
I want to cancel my recent reservation due to snow blizzard in our area, can you please help with the same?
Sure, I am here to help you with this.
Thank you.
May I know your name please?
My name is Micheal Turner.
Please wait for a mean while to check for the availability.
Please correct my name is Michael Turner.
Sorry Turner, there is no reservation found as per your name to cancel it.
Not an issue, thank you for checking it.
You are welcome.