Hello.
Hello, how can I assist you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
My reservation was done under the name Debra Wilson.
Ok, please wait a moment.
Sure, take your time.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.