Hi.
Hello, how may I serve you today?
I have planned to go for a round trip but I have an important meeting in BOS. So can you please change my existing reservation?
Sure, I am happy to help you.
Thank you for receiving my query.
May I know your good name please?
I have reserved my ticket in the name of Charles Brown.
Ok, please wait for a while.
Ok, take your own time.
We have not found any flight reservation on your given name.
Ok, fine not an issue.
Thanks for choosing us.