Hello. I am Joshua Nelson.
Hello, how can I guide you for today?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with the cancellation?
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, no problem. Thank you for checking.
Thank you for contacting us, have a nice day.