Hello.
Hello, how may I help you today?
My name is Elizabeth Moore. Owing to an emergency I want to cancel my recent reservation, can you please do it for me?
Ok, let me check with your previous booking for a moment.
Sure, take your time.
Sorry to inform you, there is no flight available on your request.
That's ok, thank you for the information.
Sorry, no reservation found by your name. Thank you for choosing us.