Hi.
Hello. How may I aid you at this minute?
Could you please change my existing reservation due to postpone of my trip?
Sure, I am here to serve you.
Thank you.
May I know your name?
My name is Robert Miller.
Ok, wait for a minute.
Sure.
I regret to say that, there is no reservation found on your name in our database.
Not a problem, thanks for checking.
Thank you for consulting us.