Hi.
Hello. How may I guide you right now?
I need to change my current reservation due to urgent meeting, can you help me with that?
Sure, I am oblige to help you and may I know your name please?
I am Susan Perez.
Please wait for a moment.
Sure.
Thank you for being on hold, I have checked with your information in my portal to change your booking but is displayed that there is no user name found to change it.
That's ok, thank you.
Thank you for consulting us, have a great day.