Hello.
Hello. How can I help you?
Can you please check with my previous booking status and help me with changing my journey dates?
 Sure, can you please mention your name to check your reservation details in our database?
My previous booking was on the name of Ryan Perez.
Thank you. Please wait for a while, let me check your reservation status.
Ok, I will be waiting.
Sorry, I did not find your reservation details in our database.
Oh! That's very sad to know. Anyways, thank you for checking.
Thank you for reaching us.