Hi.
Hello, how may I assist you?
Could you please change my existing reservation due to postpone of my exams?
Sure, we are here to help you.
Thank you.
May I know your good name please?
My name is David Wilson.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
Not a problem, thank you for the information.
Thank you for choosing us.