Given the task definition and input, reply with output. In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello. 
 customer: I am Charles Martin. 
 agent: How can I assist you today? 
 customer: I need to cancel my reservation, can you help me out? 
 agent: Sure, will you please give me a moment? 
 customer: Sure. 
 agent: Thanks for waiting, there is no reservation found under your name. 
 customer: That's ok, thank you for your information. 
 agent: Welcome, have a great day.
no_reservation