Hi, Kimberly Collins here.
Hello, how can I assist you today?
Due to heavy Snowstorms in my destination place, I want to cancel my recent reservation. Can you help me with this?
Ok, please wait for a moment, I will check the status and update the information and let you know.
Sure.
Thanks for waiting, no reservation found on your name.
Ok, no issue.
Thanks for contacting us, have a nice day.