Hello, I am Susan Hall.
Hello, which service are you looking for today?
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
Sure, we are here to help you. Please wait a moment, I will check your details and let you know.
OK.
I regret, there is no reservation found on your name to proceed further.
No problem, thank you for the information.
Thank you for consulting us.