Hello.
Hello.
 I am Richard Phillips and I have to travel from DFW to IAD to investigate a case.
I can help you Richards, can I know your dates please?
My investigate case dates are 01/20 and 01/22.
Wait a moment.
Sure.
There is a flight with your information, can I proceed?
Proceed.
 Richard, your reservation is done with flight 1001 ,AA airlines.
Thank you.
Thank you for approaching us.