Hello, I am Sandra Gonzalez.
Hello, how may I aid you?
I want to cancel my ticket due to an emergency. Can you help me?
Sure, I am here to help you. Hold on for a moment. Let me check.
Thank you. Take your time.
Sorry Sandra, there are no tickets reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.