Hi.
Hello. How may I help you?
As the weather is not good at my destination location, I want to modify my reservation. Can you please help me with that?
Sure, I am here to help you. May I know your name?
Janet Rodriguez here.
I will check your reservation status and let you know.
Ok.
Sorry, I have not found any reservation under your name in our database.
That's ok, thank you for your service.
You are welcome and thank you for choosing us.