Hello.
Hello, how may I help you today?
Can you please help me with my flight ticket changing process that I am unable to travel on those dates?
Sure, we are perky to help you. Can you share your good name?
Thank you so much and my name is Cynthia Parker.
Please be on hold. There is no reservation found on your name in our database to change it.
Ok, no problem with that one. Thank you for checking my reservation.
Thank you.