Hello.
Hello, how may I guide you today?
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I am here to help you to change it.
Thank you.
May I know your name please?
My name is Katherine Phillips.
Ok, please wait.
Sure.
Sorry to inform you that, there was no reservation found on your name to change it.
That's ok, thank you for your information.
Thank you for opting us.