Hi.
Hello, how can I give assistance to you?
I would like to change an existing reservation due to an emergency, can you please help me?
Sure, I am glad to help you to change it.
Thank you.
May I know your name please?
Sure, my name is Dorothy Wilson.
Ok, please wait for a couple of minutes.
Sure, I will wait.
Thanks for waiting, there was no reservation found on your name to change it.
Ok, not an issue.Thank you for your information.
Thank you for availing our service.