Hello.
Hello. How may I assist you today?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I will help you.
Thank you.
Please help me with your name.
I am Stephanie Carter.
Stephanie Carter, I am really sorry to inform you that there is no booking found on your name.
That's ok, thank you for checking.
Thank you for reaching us. Have a great time.