Hello.
Hello, how may I assist you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, we are here to help you. Can I have your name to proceed further?
My reservation was done under the name Kenneth Gonzalez.
Sure, please wait a moment.
Sure, take your time.
Thank you for your time, sorry no reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for availing us.