Hello.
Hello, how may I assist you?
I have to attend an important meeting on the departure date, so I am unable to catch the flight. Can you please help me in changing the details of my ticket?
Sure, please wait for a moment.
Ok, take your time.
Sorry, there is no reservation found on your name in our database to change.
It's ok, thank you for searching. My name is Anthony Smith.
May I know your good name please? Thank you.