Hello.
Hello. How can I assist you today?
I am Catherine Smith. My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, please allow me a moment to check for the previous reservation.
Sure, take your time.
Catherine, there is no reservation found under your name.
That's ok, no issues. Anyways, thank you for the information.
You are welcome. Thank you for contacting us.