Hello.
Hello. How can I assist you?
I am looking for a flight agency to help me out by cancelling my previous flight ticket, can you help me in that one?
Sure, can I know your name please?
Thank you and my name is Nancy Martinez.
Ok, wait a moment please.
Sure.
Sorry, there is no reservation found on your name.
Ok, no problem with that one. Thank you for your search and providing the information.
Thank you for approaching us.