Hello.
Hello, how can I guide you for today?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
I will help you with that.
Thank you.
May I know your name?
Sure, please check the reservation with my name John Thompson.
Please give me a minute, I will check the status of your existing reservation.
Sure, take your time.
Sorry, there is no reservation found under your name in our database.
Oh! It may not be booked properly. Anyway, thank you for your time.
Thank you for contacting us, have a nice day.