Hi.
Hello, how can I assist you today?
I would like to change an existing reservation due to sudden demise of my great grand mother. Can you help me with this?
Sure, can I have your name please?
I am Samantha Phillips.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no reservation on your given name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.