Hello.
Hello, how can I serve you?
I need to cancel my reservation which I have done to celebrate festival but unfortunately I became sick. So, can you please help me with cancelling my reservation?
So sad, I will help you in this concern.
Thank you.
Can I know the name which is used while booking?
Sure, please check the reservation which is under the name of Brenda Wilson.
Sorry Wilson, no ticket is showing in our database under your name.
Oh! May be booking is done properly.
Is there any other concern?
No, nothing, thank you for your valuable time.
Ok, thank you for contacting us, have a nice day.