Hi, myself Alexander Lopez.
Hello, how may I assist you?
I want to cancel my reservation as my trip got cancelled, can you please do that for me?
Alexander Lopez, Please allow me to check your existing reservation for a moment.
Sure.
Please be on hold for a while sir.
Sure.
Thank you for waiting and sorry for the late reply.
No problem.
There is no reservation found by your name.
That's fine, thank you for checking.
Thank you for availing our services.