Hi.
Hello. How may I guide you?
I am Barbara Garcia, I am unable to travel at this moment due to health issues, so can you help me for cancelling my recent reservation?
Sure, please wait for a moment to check your details.
Ok, I will wait for your reply.
Sorry, there is no reservation on your name.
Oh! It's ok, I think my sister already cancelled my reservation, anyway thank you for your services.
Thank you for choosing us, have a nice day.