Hello, I am Lisa Hernandez.
Hello, how may I help you?
Owing to an emergency, I want to cancel my reservation. Could you help me in the cancellation?
Sure, we are here to help you. Please wait a moment, I will check our previous reservation list and get back to you with the status.
Sure.
Thank you for waiting, we have checked but could not find any reservation on the name Lisa Hernandez.
Not an issue. Thank you.
Thank you for reaching us.