In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello. 
 customer: I am Donna Hernandez. 
 agent: How may I assist you? 
 customer: I need a direct flight for my journey to attend an important meeting, can you please hep me in flight ticket booking from ORD to JFK? 
 agent: Sure, I will help you in flight ticket booking. 
 customer: Thank you and my travel dates are 03/07 and I will catch the return flight on 03/09. 
 agent: Ok, wait for a moment please. While I am checking for the flights available. 
 customer: Sure, I will wait for your response. 
 agent: Thanks for waiting. I have found Delta airlines which flies with one connection. 
 customer: Yes, please proceed with flight ticket booking. 
 agent: Yes, I have confirmed your flight ticket with flight number 1012. 
 customer: Thank you for your help in my flight ticket booking. 
 agent: Thank you. 
 customer: Welcome.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. How may I help you today? 
 customer: I need to book my ticket from CLT to OAK. Can you please help me with booking? 
 agent: Sure, I am here to help you with that. Can I know your planned trip dates? 
 customer: My planned trip dates are Sept 14 and Sept 16. 
 agent: May I know your good name? 
 customer: Sure, Kathleen Roberts. 
 agent: Is there any other requirements? 
 customer: I need a connecting flight in my journey. 
 agent: Please wait for a minute. 
 customer: Sure, I will wait for your response. 
 agent: The United airlines are providing a flight having a connection limit 1 and the ticket fare of 100. Can I proceed with the ticket booking? 
 customer: Yes, please proceed with that ticket booking. 
 agent: Your flight ticket is confirmed in an economy class and the flight number 1003. 
 customer: Thank you for helping me. 
 agent: Thank you for reaching us. Have a safe journey.
[A]: book


[Q]: customer: Hello, Anthony Clark here. 
 agent: Hello Clark, how may I help you? 
 customer: I want to meet my business partner, can you book my ticket from SEA to PHL? 
 agent: Sure, I am here to help you. Can you please share your travelling dates to check the flight? 
 customer: My trip dates are11/16 and 11/18. 
 agent: Ok, please give me a minute. 
 customer: Sure. 
 agent: The UA airlines is with connection 1 and the price is 100. Shall I proceed? 
 customer: Please proceed. 
 agent: Ok, your ticket is confirmed with the flight number 1007. 
 customer: Thank you for assisting me. 
 agent: You are welcome. Have a safe journey. Thank you for reaching us.
[A]:
book