Hello.
Hello.
I am Kevin Lopez.
How may I guide you?
I would like to change my recent reservation due to heavy snow fall, can you help me?
Kevin Lopez, I am here to help you for this. Let me check your reservation status in our records.
Thank you.
Sorry for inconvenience, no reservation is found with your criteria.
That's ok, thank you for checking.
You are welcome, thank you very much for approaching our agency.