Hi.
Hello. How may I aid you today?
I just want to change my existing reservation, due to sudden demise of my grand mother.
Ok, I am here to help you with that. May I know your good name?
Brenda Wilson is my name.
Ok, wait for a minute.
Ok.
Sorry to say that, there are is no reservation found on your name in our database.
That's ok, thank you.
Thank you for reaching us. Have a nice day.