Hello.
Hello, how may I provide assistance for you?
I have to change my father's reservation because he is not well, can you please help me?
Sure, I am glad to help you. Could you please let me know his name to check the reservation details?
Sure, his name is Gregory Lee.
Ok, please wait a moment I will check and proceed further.
Take your time.
Sorry to say, I did not find any reservation on the name of Gregory Lee.
Not an issue, thank you for checking.
You are welcome. Have a nice day.