Hello.
Hello, what can I guide you for today?
Can you help me in changing my recent reservation as I have important meeting in my home town?
I am here to help you about that. Can you please provide your name for checking the reservation status with your name?
I am Matthew Scott.
Can I put your conversation on hold to check in our booking list?
Ok.
I apologise to say this Matthew Scott, after checking our booking list I am not able to find any active reservation status with your name.
No worries, thank you for your assistance.
You are welcome, thank you for reaching us.