Hello, Jason Hill here.
Hello,. How may I help you for today?
Owing to an emergency I had to request you for cancel my reservation. Can you do this for me?
Sure, please wait for a minute. Let me first check with your previous reservation and revert you.
OK.
Sorry, previously there is no reservation found with your name.
OK that is fine, thank you for the information.
Thank you for choosing us. Have a good day.