Hello.
Hello. How can I assist you at this moment?
I have to change my recent ticket because my health is not good. So, I am unable to travel in this dates. Can you help me?
Sure, I will help you with that.
Thank you.
Can I have your name please for checking your reservation?
My name is George Scott.
Ok, please wait a moment.
Ok.
Sorry George Scott, no reservation has found under your name to change.
It's ok, not an issue. Thank you for searching.
Thank you for choosing us, have a great day.