Hello.
Hello. How can I assist you today?
Can you please help me to change my reservation which was reserved to New York?
Ok, please can I know your name to amend?
My name is Elizabeth Brown.
Please wait a moment.
Sure.
Ok, thank you for waiting. Sorry, there is no reservation been found on your name to amend.
Ok, not a problem. Thank you for informing me.
Thank you for choosing our agency.