Hi.
Hello. What can I do for you today?
Due to some issues, I am willing to change my existing reservation. Can you please help me for this?
Sure, may I know your name please?
I am Mark Jones.
Ok, please wait for few minutes, let me check with your existing reservation status.
Sure.
There is no existing reservation found on your name in our records.
That's ok, thank you.
Thank you for reaching us.