Hello.
Hello, how can I assist you today?
I want to change my reservation due to postponed of my semester exam, so please aid me in changing my reservation to other dates.
Sure, may I know your good name?
Sure, I am Elizabeth Allen from New York.
Please wait for a moment. I will check and get back to you.
Sure.
Sorry to say that, no reservation was found with your good name.
No worries, thank you.
Thank you for reaching us.