Hello.
Hello, how can I help you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, I am happy to help you. Can you please let me know your name?
Thank you and my name is Rebecca Perez.
Thank you. Please wait, let me check your reservation status in our database.
Sure, take your time.
Sorry, I have not found any reservation under your name in our database.
It's ok, thank you for your help.
You are welcome and have a nice day.