Hello.
Hello, how may I assist you?
My plans to visit Dallas has cancelled, please help me to cancel my recent reservation.
Sure, may I know your good name please?
My name is Kimberly Roberts.
Ok, hold on for a moment please.
Ok, take your own time.
Sorry to say this Kimberly, there are no reservation under your name.
Ok, no problem.\.
Thank you for reaching us. Have a good day.