Hello.
Hello. How can I assist you at this moment?
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
Sure, I am happy to help you with that.
Thank you.
Can I have your good name please to check your reservation status?
Yes, I am Jennifer Allen.
Ok, please wait a moment.
Sure.
Sorry Jennifer Allen, no reservation has found under your name to cancel.
That's fine, no problem. Thank you for your information.
Thank you for choosing us, have a good day.