Hi,.
Hello, how can I best aid you now?
I want to cancel my reservation. Can you help me with that?
Sure, I can help you in that.
Thank you.
May I know your good name please?
I am Nancy Gonzalez.
Ok, please wait for a while.
Sure.
Sorry to inform that, there is a no reservation found on your name.
Ok, no issues. Thanks for your quick response.
Thanks for contacting us, have a great day.