Hello.
Hello. How may I guide you today?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I will help you with that.
Thank you.
May I know your name please to proceed further?
My name is Sandra Nelson.
Please wait for a minute.
Sure, I will wait for your response.
I am sorry to say that there is no reservation found under your name.
That's ok, thank you for checking.
Thank you for reaching us.