Hello.
Hello, how can I help you today?
I need to change my reservation due to postpone of my exams to some other dates. Could you please change it for me?
Sure, may I know your name?
Sure, I think reservation is done on name of Stephanie Carter.
Ok, please wait a moment.
Sure.
Sorry to say, no reservation found with your name.
No problem, thank you for your information.
Thanks for reaching us, have a good day.