Hello.
Hello, how may I be there for you?
I want to change my existing reservation, can you please help me with this?
Sure, will you please let me know on what name the reservation was done formerly?
I am Gregory Lewis.
Ok, please wait.
Sure.
Thanks for waiting Gregory Lewis, we could not find any reservation active by your name.
Ok, no problem. Thank you for your information.
Thank you for approaching us.