Hello.
Hello, how may I support you today?
 I am Stephanie Hill want to cancel my reservation owing an emergency. Can you help me with it?
Sure, we are here to help you. Please hold a minute. Thank you for your time, we have found a reservation on your name. Shall I proceed to cancel.
Please cancel it.
Sure, your ticket has been cancelled.
 thank you for your help.
Thank you for reaching us.