Hello.
Hello, welcome to AA airline agency. How may I  assist you?
My name is Dorothy Garcia.
Ok.
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
Ok, I can help you out.Please wait a minute.
Ok.
Sorry, no reservation found on your name to cancel.
That's ok.
Thank you for reaching us.