instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi, I am Gregory Johnson. 
 agent: Hello, how may I render you? 
 customer: I want to reach New York, NY - EWR, to meet my cousin on her birthday. 
 agent: Ok. 
 customer: Can you help me with reserving a flight ticket within range 1000? 
 agent: Sure, we are pleased to serve you. May I know your boarding point? 
 customer: I want to board from Austin, TX - AUS. 
 agent: When did you planned to travel? 
 customer: I have planned to travel on 02/12 and return on 12/14. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: Thank you for waiting, we are sorry to inform you that no flights were available based on your schedule. 
 customer: Ok, not a problem. Thanks for your kind help. 
 agent: Thank you for reaching us.
answer:
no_flight


question:
customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: Myself Janet Perez. Due to some problems I am unable to travel in flight so can you please cancel my flight ticket? 
 agent: Sure, we are here to help you. Wait for some time. 
 customer: Ok, thank you for your positive response. 
 agent: Thanks for waiting there is no reservation found on your name. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thanks for approaching us.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: Due to my ill health, I am planning to cancel my trip to Dallas. Can you please help me by cancelling my recent reservation? 
 agent: Sure, can you please mention your name for further processing? 
 customer: My previous reservation has done with my name Deborah Lee. 
 agent: Ok, please wait. Your ticket has been successfully cancelled as per your name. 
 customer: Thank you for cancelling my ticket, happy with your service. 
 agent: You are welcome always.
answer:
cancel