Hi.
Hello, How can I best support you now?
Owing to an emergency, I want to cancel my reservation. Can you please help me out?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
I am Emma Allen.
Thanks for providing your name. Please stay online, I will check the previous list and revert to you.
Ok.
We are sorry to specify that, there is no active reservation found on your name.
Ok, no problem. Thank you.
Thanks for contacting us, wish you a great day.