Hello.
Hello, how may I support you today?
I want to cancel my reservation due to heavy floods at my destination place, will you help me in cancellation?
Sure. For cancellation we need your name, please provide it.
Sure, I am Donna Roberts.
Ok, please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thanks for your service.
Thank you for reaching us.