Hello.
Hello, how may I aid you?
I want to cancel my reservation due to some emergency issues, so please help me to cancel.
Sure, we are here to help you. May I know your name?
Sure, I am Jessica Wilson.
Ok, please standby, I will check the status and revert to you.
Sure.
Thank you for your time, There was no reservation found on your name.
No worries, thank you.
Thank you for opting us.