Hello.
Hello. How can I aid you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
Susan Lewis here.
I found a reservation on your name. Shall I proceed to cancel?
Please proceed.
Your ticket has been cancelled.
Thank you.
Welcome, thank you for choosing us. Have a great day.