Hi.
Hello, how can I guide you for today?
I want to cancel my reservation which is done recently due to some problems, can you please help me?
May I know your name?
Sure, my name is Paul Young.
Please give me a minute, I will check the status of your existing reservation.
Sure, take your time.
Sorry, there is no reservation found under your name in our database.
Ok, that's fine. Anyways, thank you for your service.
Thank you for contacting us, have a nice day.