Hello.
Hello, how may I guide you?
I need your help in changing my recent reservation details, as I have given wrong details in it. Will you please help me with that?
Sure, please hold on for a moment, let me check. Can I know your name please?
Sue, I have done my previous reservation by the name Nancy Lopez.
I am sorry, there are no reservation with your name.
Oh! That's ok, thank you for giving the information anyways.
Thank you, have a good day.