Hello.
Hello. How may I assist you?
Can you please help me to cancel my reservation?
Sure, I am here to help you out with that.
Thank you.
Can you please share your name to check your reservation status?
My name is Matthew Hall.
Ok, please give me a moment.
Sure.
We found an active reservation on your name, shall I proceed to cancel?
Please, proceed.
Your reservation has been successfully cancelled.
Thank you.
Welcome, have a  great day.