Hello.
Hello, how can I aid you? It's my pleasure to help you.
Due to some urgent business conference meeting, I am planning to change my existing reservation. Can you please help me for this?
Sure, can you please let me know your name to check with the reservation status in our database?
Myself Brian Thomas.
Thank you for sharing your name. Pleas wait a moment I will check and revert you.
Sure, I will wait for your response.
Thank you for waiting, Brian Thomas.
Ok.
Regret to inform that there is no active reservation found under your name to change.
Not a big problem, anyhow thank you very much for your kind information.
Thank you for reaching our agency.