Hello,. I am John Smith.
Hello John Smith, how may I help you now?
I want to cancel my recent reservation, can you help me with that?
Sure, I can help you with that. Please wait a while, I will find your reservation and cancel it.
Thank you. Sure, I will wait.
Thanks for waiting, we did not find any reservation on your name.
No issues, thanks for your prompt response.
Thank you for communicating with us, have a nice day.