Hello.
Hello, how can I help you for the day?
I am Susan Robinson. I want to cancel my recent reservation, can you please help me in cancelling reservation?
Sure, I am here to help you with that reservation cancel. ok, please wait for a while.
Sure.
Sorry to tell you that, there is no active reservation found with your name  to cancel it.
That's fine, thank you.
Thank you for reaching our agency.