Hello.
Hello, how can I serve you today?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, l will help you.
Thank you.
May I know your good name?
Myself Richard Davis.
Please wait for a while.
Sure.
Thanks for your details, there is no active reservation found on your name.
That's ok, no problem. Thank you for checking out.
Thank you for opting us.