Hello, Mary Evans here.
Hello, how may I aid you today?
I made a reservation earlier to attend business meet. But destination got changed recently. So I want to change my existing reservation. Can you help me in that?
Sure, I am happy to help you for that. Can you wait for a while I will let you know.
Sure.
Thanks for your patience, sorry to say you that we have not found any reservation on your given name.
OK, no problem.
Thank you for contacting us.