Hello. I would like to change my reservation due to my exams, can you help me with it?
Yes I can. First, may I have your name?
My name is Emily Lewis.
Alright, Ms. Lewis, and just to confirm it is you, can you tell me your birthday?
06/22 is by birth date, are you providing any discount for my birthday month?
Unfortunately, Google company policy will not let me do so. So, Ms. Lewis, I am not seeing your reservation in the system. I apologize for the inconvenience. Since the newest update, our system has been glitching.
No, issues with it. Thanks for checking.
Of course. Thank you for calling and have a nice day.