Hi.
Hello. How may I assist you for the day?
I need to change my existing reservation as my exams got postponed, can you please help me with that?
Sure, I am gleeful to help you with that. May I know your name please?
Shirley Taylor here.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting.
Ok.
There is no reservation found under your name in our database to change.
Ok, no problem. Thanks for your information.
Thank you for contacting us, have a great day.