Hello, Emily Anderson here.
Hello Emily, what can I do for you today?
I have to take care of my ailing grandmother, so I will not be able to travel. Could you help me to cancel my reservation?
Sure Emily, we are here to help you. Let me check for your reservation status in our database.
Sure, take your time.
Sorry Emily, we have not found any reservation by your name in our database.
No problem, thank you for your quick response.
Thank you very much for contacting us.