Hello.
Hello. How may I help you?
I want to cancel my recent reservation due to some issues in our family. Can you help me in cancelling the ticket?
Sure, may I know your name please?
Yes, I am Emma Turner.
Please be on hold.
Sure.
Thank you for your time, we did not find any active reservation in your name.
That's fine, no problem. Thank you for your information.
Thank you for choosing us.