Hello.
Hello, how may I assist you?
I am Matthew Mitchell.
Glad to meet you Matthew. How may I help you at this moment?
I am a software engineer, my boss has assigned a work on my travelling day, can you help in changing my reservation?
Sure, hold on for a moment. Let me check in our previous data base.
Sure.
Sorry Matthew, there are no flights reserved on your name.
That's ok. Thank you for your help.
Welcome, thank you for choosing us, have a good day.