Hello.
Hello, how may I help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, we are here to help you. May I know your good name?
My reservation was done under the name Kathleen Jones.
Ok, please wait for a minute.
Sure, take your time.
Thanks for waiting, no active reservation was found on your name in the database.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.