Hello,. I am David Lee.
Hello, how may I assist you?
I want to change my existing reservation due to my exams scheduled got postponed, can you please help me with that?
Sure, I am here to help you. Please give me a moment.
Sure, take your own time.
Thank you for being on hold. We are sorry to inform you that there is no reservation found with your name.
Ok, no worries at all. Thanks for your information.
Thank you for choosing us.