Hello.
Hello, how exactly I can serve you the best today?
Due to bad weather, I want to cancel my reservation. Can you help me?
Sure, before proceeding to cancel may I know your name please?
Eric Wright here.
Give me a minute, I will check your previous flight reservation based on your name.
Ok.
Sorry, based on your name we have not found any reservation details.
No problem, Thanks for the information.
Thanks for contacting us.