Hello.
Hello, how can I help you?
I want to cancel my brother flight ticket as he is ill and he is not in good condition to fly. Can you cancel the ticket?
Sure, can you please help me with your name?
My brother name is Nancy Johnson.
Thank you for your details. Sorry, we did not found any reservation on your given name.
Thanks for information, I think he already cancelled it.
Thank you for reaching us.