Hello.
Hello, how can I aid you?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, i can help you with that. May I know your good name please?
Benjamin Parker.
Ok, please wait for a while.
Ok.
Benjamin Parker, there is no active reservation found under your name to do cancellation.
Not an issue, thank you for the information.
Thank you for choosing us.