Hello.
Hello, how may I help you today?
Can you help me to change my recent reservation?
Sure, I am happy to help you with this.
Thank you.
May I know your name please for further process?
Ronald Nelson here.
Ok, please wait for a mean while.
Sure.
Sorry Nelson, there is no active reservation found as per your name to modify your reservation.
That's ok, thank you for checking.
You are welcome.