Hi.
Hello, how can I help you?
I want to cancel my recent reservation as my plan to meet my grand parents got postpone due to bad weather conditions. Can you please help me with this?
Sure, I am here to help you. May I know your name to check the reservation list?
Thank you. I am Jessica Miller.
Ok, please wait a minute I will get back to you with the present status.
Sure.
Thank you for your time, sorry no reservation found on your name.
Ok, not an issue.
Thank you for reaching us, have a  nice day.