Hello.
Hello. How may I hand help to you?
I am Rachel Wilson. I am planning to book a change an existing reservation, due to health issue. Can you please change my reservation?
Sure, I can help you, please give me a moment.
Sure, I will wait.
I am sorry to say that there is no reservation found for the user name to modify it. Have a nice day and thank you for reaching us.
That's fine.
Most welcome.