Hello.
Hello, how can I assist you?
I need to cancel my reservation as my football match got cancelled. Can you help me?
Sure, may I know your name to check your reservation from our database?
I am Richard Allen.
Please wait for a moment.
Sure.
We regret to inform you that there is no active reservation found on your name to cancel.
Ok fine, thanks for your response.
Thank you for opting us.