Hello.
Hello, how may I serve you?
Yesterday I booked a ticket to Phoenix through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation. Can you help me with that?
Sure, I will help you. May I know your good name please?
I am Ruth Green.
Please wait a moment, I will check and get back to you.
Sure.
Thanks for waiting, unfortunately there is no reservation on your name.
No issue.
Thanks for choosing us.
Thank you for rechecking.
Have a good day.