Hi.
Hello, how can I help you today?
 I booked a flight ticket in your agency for my holiday to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
Sure, we are here to help you. May I know your name?
I am Patricia Johnson.
Wait for some time I will check and get back to you.
Sure.
Thanks for waiting there is no reservation found on your name.
Not a problem. Thank you.
Thanks for approaching us.