Hello.
Hello. How can I help you today?
My holiday trip has been postponed, so I want to change my recent reservation. Could you please help me with that?
Sure, I will help you.
Thank you.
Please tell me your good name to proceed further.
My reservation was done under the name Susan Rodriguez.
Ok, please wait for a minute.
Sure, take your time.
Sorry Susan, there is no reservation found under your name.
That's ok, not an issue. Anyways, thank you for the information.
My pleasure, have a nice day.