Hello.
Hello, how may I guide you today?
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, I can change your reservation right now. Before that I need to know your good name please?
I am Ronald Moore.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry to say that, there is no active reservation found on your name.
Thank you for the help.
Thank you for reaching us.