Hello.
Hello. How may I guide you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I will help you.
Thank you.
Can I know your name to check your previous reservation?
Virginia Green here.
Please be on hold.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
No problem, Thanks for the information.
Thank you for reaching us, have a great day.