Hi.
Hello, How can I help you today?
Owing an emergence, I want to cancel my recent reservation. Can you help me with it?
Sure, I will help you with that. May I know your name to check the list?
My name is Debra Scott.
Ok, please be on hold.
Ok.
Thanks for holding on. There is no active reservation under your name, to cancel.
That's Ok.
Thank you for your presence.