Hello.
Hello, do you need any help from us?
I want to cancel my recent reservation, as my grand father's health is not good. Can you please help me out with it?
Sure, could I have your name please?
Thank you for the response, my name is Eric Martinez.
Ok, please allow me a moment.
Ok, sure. I will wait for your response.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, not an issue. Anyways, thank you for the information.
You are welcome, have a great day.