Hello, I am Melissa Turner.
Hello. How can I assist you?
Owing to an emergency, I want to cancel my reservation.
Ok.
Can you please help me?
Sure, I will help you.
Thank you.
Please, standby.
Ok.
Thanks for waiting. I am sorry to inform you that, there is no reservation found on your name.
It's ok, thank you for your information.
Thank you for approaching us.