Hi,. I am Kathleen Lopez.
Hello, how can I support you now?
Please, cancel my recent reservation due to sudden demise of my grand father.
Sure, I will help you to cancel your ticket.
Thank you.
Please hold for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, thank you for the information.
Thank you for picking us, we hope see you again.