Hello.
Hello, how may I aid you today?
I am Paul Williams. Can you please help me with cancelling my reservation?
Sure Paul, I am here to help you out.
Thank you.
Please wait a  moment to check the reservation on your name in our database.
Sure, take your time.
Sorry Paul Williams, there is no active reservation on your name in our database.
Oh! It may not be booked properly. Anyway, thank you for your time.
Thank you for reaching us.