Hello.
Hello. How may I assist you?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I am here to help you with your concern.
Thank you.
May I know your name please?
I am James Campbell.
Please hold on a moment.
Sure.
James Campbell, no reservation has been found on your name in our records.
That's ok, thank you for checking.
Thank you for reaching us.