Hi.
Hello, could you please tell us for what help you approached us?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Ok, could I have your name please?
I am Joseph Moore.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make cancel further.
Ok, no issues. Thanks for the information.
You are welcome, have a great day.