Hello.
Hello, how may I render you today?
 I would like to cancel my recent reservation because my health condition was not good, can you help me?
Sure, we are here to help you. May I know your good name?
Barbara Lewis here.
Ok, please wait for a minute.
Sure.
Thanks for waiting, there is no active reservation found on your name.
No problem, Thanks for the information.
Thank you for choosing us.