Hi.
Hello, do you need any help from us?
I want to cancel my flight reservation as my brother met with an accident, can you please help me?
Sure, could I have your name please?
My name is Matthew Lopez.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
Not an issue. Anyway, thank you for checking.
You are welcome, have a great day.