Hello.
Hello, how may I help you?
I would like to change my reservation which is under my name. Can you please help me with that?
Sure, may I know your name please?
My name is Margaret Edwards.
Ok, please wait for a while.
Sure, take your time.
Sorry to inform you that there is no active reservation found with your name in our records.
Ok, no issues. Thank you for checking.
Most welcome.