Hi,.
Hi. Hello, how can I help you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that.
Sure, I am here to help you.
Thank you.
Can I know your name please?
I am Kevin Scott.
Ok, please stand by.
Sure.
Thank you for waiting, sorry to inform no reservation found on your name.
Ok, no issues.
Thank you for reaching us, have  a nice day.