Hi.
Hello, how may I help you?
Owing to an emergency, my live concert got postponed. So I want you to change my existing reservation.
Sure, may I know your name?
Sure, Kevin Wright here.
We found your reservation, can you please help me with your travelling dates?
Sure, my journey dates are Apr 23 and Apr 25.
May I know your airport codes?
Sure, I need to travel from HOU to PHL.
May I know your connecting limit?
I need a connected flight.
Do you have any class preference?
I would prefer a business class.
Sorry, there are no flights available on your request.
Ok, no worries at all. Thank you for your information.
Thank you for choosing us.