Hello.
Hello, how may I help you?
Frank Smith here.
Ok.
I would like to change my reservation as my exams postponed to some other dates, can you please help me out?
Sure, we are here to help you. Please wait for a minute.
Thank you. I will wait for your response.
Thanks for waiting, no active reservation was found on your name in the database.
That's ok, no problem. Thank you for checking out.
Thank you for opting us.