Hello.
Hello, how may I help you today?
I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
Sure, myself Carol Evans.
Please wait a minute.
Sure, I will wait for your response.
Sorry to say that, there is no active reservation found on your name.
Not an issue, anyway thank you for the information.
Thank you for choosing us.