Hello,.
Hello, may I know your name please?
I am Janet Wilson.
Thank you. How may I assist you Janet Wilson.
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you please cancel my reservation?
Sure, I can cancel it as per your request. Please wait a moment, I will go through your reservation and cancel it.
Sure.
Sorry, I have searched your reservation. But I did not find any reservation on your name.
Ok, it's not a problem.
Thanks for contacting us, have a nice day.