Hello.
Hello. How may I guide you?
I have to change my reservation due my planned event got postponed. So please help me with that.
Sure, I am here to help you. Can I know your name please?
Thank you. Please check the reservation with my name Karen Walker.
Ok, it takes sometime to check your ticket status. Please allow me a moment.
Sure, take your time.
Sorry to intimate you that, there is no reservation found with your name to change the details.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank  you for your time.
It's my pleasure. Thank you for reaching us.