Hello.
Hello. How may I guide you today?
I am Frank Hernandez.
Nice meeting you Frank.
I would like to change my reservation as I postponed my trip to next year, can you please help me out?
Sure, I will help you with that. Please wait a moment to check your previous reservation.
Ok.
I have found your reservation. Can you please provide your new journey airport codes for booking?
I would like to fly from PHX to MSP.
Ok, may I know your preferable dates of travelling?
My departure and arrival dates are 03/28 and 03/30.
Please wait a moment to check the flights.
Ok.
Sorry to inform you that, there are no flights moving to your region with your requested dates of travelling.
Ok no problem, thank you for your services.
Thank you for reaching us, have a great day.