Hi.
Hello, how can I help you today?
Due to the sudden change in climate, my badminton tournament got cancelled, so  please change my existing reservation.
Sure,may I know your name to check whether your reservation is available or not?
Sure, Benjamin Young here.
Ok, please wait.
Sure.
Thanks for waiting, there is no reservation found on your name.
Ok, no issues. Thank you for your assistance.
Thank you for reaching us.