Hello, I am Richard Lee.
Hello, How can I provide assistance to you?
As the Music festival which I want to attend got postponed.So, can you please cancel my reservation?
Sure, I will help you with that. Please wait a while.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, thanks for the information.
Thank you for choosing us, Have a great day.