Hello,. I am Charles Perez.
Hello, how can I assist for the day?
 I made a earlier reservation to go for a trip with my friends, but I met with an small accident I can't go to trip. Can you please cancel my recent reservation?
Sure, I am here to help you.
Thank you.
Please wait for some time.
Sure.
Thanks for waiting. we are sorry to inform you that, there is no reservation found with your name.
Ok, no issue. Thank you.
Thank you for choosing us, have a good day.