Hello.
Hello, how may I help you today?
I want to change my reservation, due to heavy rainfall in New York, can you help me?
Sure, can you please share your name?
My name is Joshua Hernandez.
Please be on hold.
Sure, take your time.
Thanks for your time, there is no reservation found on your name in our database to change it.
That's ok, thank you for your information.
Thank you.