Hi.
Hello. How can I assist you at this moment?
Myself Karen Hill, can you help me to cancel my reservation I did recently?
Sure Hill, I will help you with that.
Ok, thank you.
Please wait a moment to check your reservation status.
Ok, I will wait for your response.
Sorry Karen Hill, no reservation has found under your name to cancel.
That's ok, may be my brother had cancelled. Thank you for the information.
My pleasure. Thank you for choosing us, have a good day.