Hello. I am Shirley Turner.
Hello, how may I aid you today?
I want to cancel my recent reservation, due to some health issue. Can you please help me out?
Sure, we are happy to help you.
Thank you.
Please wait for a while.
Sure, I will wait for your information.
Sorry to say that, there is no active reservation found on your name.
That's ok, thank you for checking.
Thank you for reaching us.