Hi.
Hello, how may I help you today?
I want to cancel my recent reservation, can you please help me out?
Sure, I am here to help you with this.
Thank you.
May I know your name please?
I am Richard Wilson.
Ok, please wait for a mean while.
Sure.
Sorry Wilson, there is no reservation found as per your name to cancel it.
Ok, no problem. Thank you.
You are welcome.