Hello.
Hello. What guidance do you require from our travel agency?
I want to cancel my recent reservation due to heavy rainfall, can you help me with that?
Sure, I am here to guide you to cancel your ticket. Can I know your name?
Thank you. I am Daniel Green.
Ok, I will check your ticket status and let you know the status.
Ok.
Sorry, there is no reservation found under your name in our database to cancel the ticket.
Ok, no issues. Thank you for your service.
Most welcome. Thank you for opting us.