Hello.
Hello, how can I help you today?
I want to change my reservation due to postponed of my exams, so please help me in changing.
Sure, may I know your good name?
Sure, I am Linda Gonzalez from Washington.
Please wait for a moment.
Ok, I will wait.
Sorry to say that, no reservation was found with your good name.
No worries, thank you.
Thank you for reaching us.