Hi, my name is Shirley Wright.
Hello, how may I be of your assistance today?
We friends are planning to change the tour, as we have an emergency work. Will you help me in changing the reservation?
Ok. Please wait a while let me check the reservation list and I will get back to you with the status.
Sure.
Thank you for your time. Sorry, there is no active reservation found in your given name.
Fine. Thank you.
Thank you for reaching us. Have a nice day.