Hello.
Hello. How can I aid you?
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?
Sure, may I know your name to check for the status?
Sure, my name is Anna Lee.
Please wait for a while.
Sure.
Sorry to say, there is no active reservation have been found under your name in our database to cancel it.
Ok, thanks for your information.
Thank you for reaching us.