Hello.
Hello. How may I aid you today?
I want to change my reservation, because my exam have been postponed, can you help me in changing?
Sure, I will help you. Please, forward me your name to check your reservation status.
My name is Donald Baker.
Ok, please wait for a while.
Sure, take your time.
Sorry, there is no active reservation found on your name in our database.
That's ok, thank you for your information.
Thank you for choosing us, have a good day.