Hello.
Hello, how may I serve you?
Can you please change my existing reservation? Because I booked a direct flight instead of connecting flight.
Sure, I can help you with that. Can I have your name to check your details in reservation list?
Ok, I am Matthew Garcia.
Ok, please wait a moment.
Sure.
Matthew Garcia, we didn't found any reservation on your name to change.
Ok, Thanks for information.
Thank you for reaching us.