Hello.
Hello, how may I assist you?
I'm Mark Evans. My scheduled examination dates has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know on what dates you have booked the ticket?
I didn't remember the exact date.
That's ok, I will check and revert you.
Ok.
There is no ticket found on your name in our database to cancel the ticket.
That's ok. Anyways, thank you for the information.
You are welcome. Have a great day.