Hello.
Hello. How can I aid you?
I am planning to cancel my previous reservation, due to heavy rainfall in New York, can you help me in cancelling the ticket?
Sure, may I know your name for checking your previous reservation?
I reserved the ticket on the name Matthew Brown.
Ok, give me a minute.
Sure, take your time.
Sorry, there is no reservation found under your name.
That's fine, thank you for your information.
Thank you for opting us.