Hello.
Hello. How can I assist you for the day?
Catherine Jones here. Could you help me to amend my existing reservation?
Sure, I will help you with that.
Ok.
Please wait for a moment, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no active reservation found with your name in our reservation list to change it.
No problem, thank you.
Thank you for reaching us. Have a great day.