Hello.
Hello, how can I aid you today?
I made a reservation earlier to visit Austin and enjoy my holiday trip but due to some health issues. I am unable to attend. Can you help me in changing my reservation?
Sure, we are glad to inform you. May I know your good name?
I am Janet Roberts.
Please wait for a moment.
Sure.
Thank you for waiting, there is no reservation found on the given name.
Ok, no problem. Thank you for your quick response.
Thank you.