Hello.
Hello. How may I assist you today?
Due to emergency, I want to cancel my reservation. Can you please help me for that?
Sure, I will help you with that.
Thanks for that.
Can I know your name to check your previous reservation?
I am Catherine Davis.
Ok, please be on hold to check.
Ok, I will wait.
We regret that, there is no reservation on your name in our records.
Anyway, thanks for the information.
Thank you for approaching us, have a great day.