Hello.
Hello, how can I help you?
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
Ok, I will help you with that. I need your name please can you provide?
My name is Carol Garcia.
Thank you for waiting, the reservation can not be cancelled as I did not find your name in our records.
Ok, not an issue. Thank you for providing information.
Thank you for connecting with our agency.