Hi.
Hello, how may I assist you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
Paul Clark here.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
Ok, no problem. Thanks for your information.
Thank you for reaching us.