Hello.
Hello. How can I help you today?
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
Sure, I will help you with that, please hold on for a moment. May I know your name please?
Sure, please check my reservation with my name Rebecca Perez.
Perez, I did not find any reservation with your name in my database to cancel.
Oh! May be booking has not done properly due to technical issue. Anyway, thank you for your valuable time.
Ok, thank you for reaching us.