Hello.
Hello, how may I help you?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, may I know your name please?
Thank you for your response, my name is Rebecca Campbell.
Wait a while, kindly.
Ok.
 Sorry, there is no reservation found for the user name in our back end to cancel it.
Oh! It's ok, no problem. Thank you for your information.
Thank you for opting us.