Hello.
Hello. In which way I can assist you today?
My name is Nicole Brown.
Good morning Brown.
I want to do some changes in my existing reservation because I did not get the concert tickets, so planning to travel on another date, can you please help me?
Sure, I am happy to help you with that. Please wait a moment, I will check the existing reservation status.
Sure.
Thank you for your patience.
It's alright.
Sorry Brown, there is no reservation has found under your name to change it.
It's ok, thank you.
Thank you for choosing us. Have a good day.