Hi.
Hello, how can I assist you?
Stephanie Wilson here. I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
Sure, just hold on Wilson, I will check in our records.
Ok, take your own time.
Thanks for waiting, I had cancelled your booking and there is a penalty of 10 percent and the remaining amount will be credited to your account today itself.
Thank you.
You are welcome.