Hello.
Hello, how may I assist you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight.
Ok.
Can you please change my existing reservation?
Sure, we are here to help you. May I know your good name?
Sure, I am Stephanie Martinez.
Please, stay online. I will check the previous list and revert to you.
Sure.
Thank you for your valuable time. We are sorry to inform you that, no reservation was found on your name.
Ok, Thank you for your help.
Thank you for reaching us, have a good day.