Hi.
Hello, how can I best assist you now?
I want to change an existing reservation due to sudden change in my trip. Can you help me?
Sure, May I know your good name please?
Andrew Nelson here.
Ok, please wait for a while.
Ok.
We are sorry to say that, there is no active reservation found on your name.
No issue, Thank you for the information.
Thanks for approaching us, wish you a great day.