Hi.
Hello. How may I help you at this moment?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I am glad to help you with the ticket cancellation process. Will you please let me know your name to check the reservation status?
Sure, my name is George Brown.
Ok, I will check the ticket status and let you know the details.
Ok.
I am really happy to inform you that, I have successfully found your flight ticket in the confirmation chart list and I have cancelled it.
Thank you for your service.
You are most welcome. Thank you for choosing our travel agency.