Hello.
Hello. How can I help you today?
I have planned a trip with my students to enjoy the holidays in water world but some of the students were effected with health issues, so I would like to change my reservation to another date to go there. Can you please help me out with changing of my reservation?
Sure, I will help you with that.
Thank you.
May I know your name?
Sure, I am Carol Edwards.
 Please hold on a moment, I will check your reservation status?
Sure, take your time.
There is no reservation found on your name.
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
You are welcome.