Hello.
Hello. May I know your name Please?
I am Margaret Lopez.
Nice to meet you Lopez. How may I assist you today?
I had done flight ticket booking last week to spend my holiday vacation with my family. But, due to some weather conditions I would like to change my booking which I have done. Can you help me out of it?
Sure, please wait for a minute.
Ok.
Sorry Lopez, I cannot find any reservation with your name.