Hello.
Hello, How exactly I can serve you the best today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
May I know your name please to check the status of your reservation?
I am Jonathan Lopez.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal to make changes further.
No problem, thank you for the information.
Thank you for reaching us.