Hello. Karen King here.
Hello Karen, how may I help you today?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, I am here to help you with this.
Thank you.
There is a reservation found under your name, shall I cancel it?
That's great, please cancel it now.
Ok, your reservation has been cancelled successfully which is done on your name.
Thank you for your kind assistance.
You are welcome.