Hello.
Hello, how may I help you?
I am Laura Johnson. I need to cancel my recent reservation, due to some health issue. Can you please help me out?
Sure, I will help you. Please wait for a while, let me check your reservation status in our database.
Sure, I will wait for your information.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for checking.
You are welcome and have a nice day.