Hello.
Hello. How can I assist you at this moment?
My final exam dates are postponed. Can you please help me for changing the existing reservation?
Sure, I am here to help you with that.
Thank you.
Can I have the name on which you reserved previously?
Sure, the previous reservation is on the name of John Gonzalez.
Ok, please wait a moment and I will check the reservation status.
Sure.
Thank you for waiting.
Ok.
Sorry John, no reservation found under your name to change.
Ok, no problem. Thank you for your information.
Most welcome. Thank you for choosing us, have a great day.