Hi.
Hello.
I want to cancel my reservation because of some personal issues, could you please help me to cancel my reservation?
I will help you with that, please can I know your travel dates? Please provide me your name.
Please cancel my reservation, my name is James Baker.
Sorry, I could not find your name in our records. So I can not cancel.
That's fine, thank you for checking.
Thank you for connecting with our agency.