Hi.
Hello, what kind of assistance you are looking for?
Due to bad weather I will not able to travel, can you please help me with cancelling my reservation?
Sure, I will help you.
Thank you.
May I know your name to check the previous reservation?
My name is Samantha Perez.
Please, wait for a while.
Ok.
Thank you for your time, there is no reservation found on your name.
No worries, thank you for your information.
Thank you for reaching us.