Hello.
Hello, How exactly I can serve you the best today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, may I know your good name?
I am William Gonzalez.
Ok, please wait for a while.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thanks for the information.
Thank you for choosing us.