Hello.
Hello. How can I assist you?
I do not want to travel in the flight which I booked previously. I heard from many people that the airlines is not giving good service, can you help me to do some modifications?
Ok, may I know your name to check with your previous booking please?
Sure, my name is Lisa Collins.
Lisa Collins, wait for a moment please.
Ok.
I could not find any reservation by your name, sorry for your inconvenience Lisa Collins.
Oh! it's ok no problem.
Thank you for reaching our services, have a great day.