Hi.
Hello. How can I aid you?
Unfortunately my grand mother was hospitalised. So I need to cancel my reservation. Can you help me with that?
Sure, we are here top help you.
Thank you.
Can I know your name?
Sure, I am John Lee.
Please wait a while.
Sure.
Thanks for your time.
Ok.
We didn't found any reservation by this name.
Ok, not a problem. Thanks for your help and support.
Thank you for choosing us.