Hello.
Hello. How can I help you?
Can you please help me in changing my existing reservation, as my exams got postponed?
Sure, I am here to help you with that, can I know your good name to proceed further?
Thank you for the response, my name is Amy Martin.
Thank you very much. Please wait for a while, let me check your reservation status in our database.
Ok, sure. I will wait for your response.
 I am very sorry to inform you that there is no reservation found under your name in our database.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.