TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I help you today? 
 customer: My name is Matthew Harris, I want to book a flight from LAS to visit my home at Houston. Can you book a flight for me? 
 agent: Sure, we are gleeful to help you. Can you please share your trip dates? 
 customer: I will fly on Jan 5th and return on Jan 7th. 
 agent: May I know your destination airport code please? 
 customer: My destination point is IAH. 
 agent: Do you have any halt in between journey? 
 customer: Yes, I need a halt. 
 agent: Is there any other specifications? 
 customer: No. 
 agent: Thanks for providing details, we found a connecting flight with AA airline in business class and the flight number is 1008. Is it ok for you? 
 customer: Yes, please proceed with booking. 
 agent: Ok, your ticket is reserved with a fare of 100. 
 customer: Thank you for helping me. 
 agent: Thank you for choosing us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, how may I serve you today? 
 customer: I planned to meet my friend in DFW, can you please help me to book a flight ticket from OAK? 
 agent: Sure, can I know your good name please? 
 customer: I am Eric Williams. 
 agent:  When you are willing to travel? 
 customer: I prefer to travel on Apr 27 and Apr 29. 
 agent:  Would you let us know if you have any other preferences? 
 customer: I prefer to travel in a connecting flight. 
 agent: We found a connecting flight 1005 in JetBlue airlines at the cost of 200 with economy class. Can I proceed for booking? 
 customer: Ok, please confirm my booking. 
 agent: Your booking is done. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, how can I serve you? 
 customer: Due to bad weather my trip has been cancelled. Can you please cancel my recent reservation? 
 agent: Sure, may I know your good name please. 
 customer: My name is Anna Johnson. 
 agent: Please wait for a moment. 
 customer: Sure. 
 agent: Thanks for waiting, sorry to say that, no reservation was found with your good name. 
 customer: No problem. Thanks for your information. 
 agent: Thanks for opting us. Have a nice day.

SOLUTION:
cancel