Hi.
Hello, how may I support you?
Owing an emergency want to cancel my reservation, can you help me with it please?
Sure, we are here to help you.
Thank you.
May I know your good name to proceed further?
Ok, my name is Elizabeth Parker.
We are sorry to inform you that, there is no active reservation on your name.
   That's ok, thank you for the response.
Thank you for opting us.