Hi.
Hello, How can I serve you?
I want to cancel my recent reservation  due to office work that my manager did not approved my leaves.
Sure, May I know your name?
So can you please cancel it with the name of Catherine Martin as the reservation was in that name?
Please wait a second.
Ok, I will wait.
Sorry, No reservation found on your name.
No problem. Thank you for your information.
Thank you for reaching us.