In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello, I am Steven Scott. 
 agent: Hello, how may I serve you for the day? 
 customer: I want to change my reservation as the beer festival which I want to go got postponed. 
 agent: Ok. 
 customer: Can you please help me? 
 agent: Sure. Please wait a minute. 
 customer: Ok. 
 agent: Thanks for your time, we did not find any reservation with your name. 
 customer: It's ok, no problem. Thank you for your information. 
 agent: Thank you for availing us.
[A]: no_reservation


[Q]: customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: Can you aid me in booking a flight ticket from MSP to HOU? 
 agent: Sure, may I know about the planned travel dates? 
 customer: I am planning to start on Sep 29th and return back on Oct 1st. 
 agent: Do you have any specifications? 
 customer: I prefer to travel in economy class. 
 agent: May I know about the connection limit? 
 customer: Make sure that connection limit is 1. 
 agent: Please provide me the name. 
 customer: I am Anna Thomas. 
 agent: Here, there are no flights are available for your desired intent. 
 customer: No issues. Thank you for checking. 
 agent: Thank you for reaching us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, how may I guide you today? 
 customer: Please book me a flight ticket from DTW to HOU to meet my family members. 
 agent: Sure, please let me know your good name. 
 customer: Myself Jacob Hill. 
 agent: When do you want to travel? 
 customer: I have planned to travel on June 07th and return on June 09th. 
 agent: Is there any connection limit? 
 customer: I prefer connecting flight. 
 agent: Do you have any other specifications? 
 customer: No, thank's for asking me. 
 agent: There is an economy class ticket in Hawaiian airlines with fare 100 and it is a connecting flight. Can I book your ticket? 
 customer: Ok, please book this ticket. 
 agent: Your ticket has been reserved with flight number 1002. 
 customer: Thank you so much. 
 agent: Thank you for opting us.
[A]:
book