Hello.
Hello, how can I help you today?
I want to cancel my reservation due to heavy snowfall at my place, can you please help me?
Sure, I am here to help you with that. Can you please share me your name?
My name is Rebecca Wright.
Please hold on for a while. Sorry, no reservation found on your name to cancel your reservation.
Ok, thank you for providing information.
Thank you for reaching us, have a nice day.