Hi.
Hello, how may I assist you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, may I know your name for the cancellation process?
I am Kimberly Roberts.
Thank you, please wait for a while.
Sure.
 Sorry, we couldn't find a reservation on your name to cancel.
Ok, no issues. Thanks for the information.
Welcome, thank you for reaching us.