Hi.
Hello. How may I assist you today?
I'm Barbara Brown.
Nice to meet you Brown.
I want to cancel my recent reservation due to cyclone in our city.
Sure, please wait for a minute. Are you sure, that you have booked with this name?
I am sure about the name.
Then sorry, there is no reservation, do you want any more information please?
That's fine. Thank you for your help.
Ok fine. It's my pleasure.