Hi.
Hello, how may I aid you?
Owing for an emergency, I want to change my reservation. Can you please do that for me?
Sure, could you please provide your name to check your reservation status?
Sure, my name is Sandra Thomas.
Ok, please wait a moment.
Sure.
Sorry to say, there is no reservation on your name in my database.
Not an issue, thank you for the information.
Thank you for reaching us, have a nice day.