Hello.
Hello, how can I help you today?
My cricket match got postponed due to heavy rainfall, can you please change my reservation?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Thank you, my name is Jessica Wilson.
Ok, Please stay online, I will check the previous list and revert to you.
Sure, take your time.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
That's fine, thank you for the response.
Thanks for reaching us.