Hello.
Hello, how can I assist you now?
I need to cancel my reservation as I am not able to make my trip. Can you help me with that?
Sure, I am happy to help you with that.
Thank you for considering my request/.
Can I have your good name please to check your reservation status?
Sure, my name is Lisa Martinez.
Ok, please wait a moment.
Sure, I will wait for your response.
Sorry Lisa Martinez, no reservation has found under your name to cancel.
Not a problem, anyways thank you for the information.
Thank you for choosing us, have a good day.