Hello.
Hello. How may I serve you at this moment?
Due to heavy rain, I want to change my reservation. Can you help me?
Sure, can I know your good name please?
Ruth Thomas here.
Ok, please wait for few minutes, let me check with your existing reservation status.
Ok.
There is no existing reservation found on your name in our records.
No problem, Thanks for the information.
Thank you for reaching us.