Hi.
Hello.
Karen Phillips on this end.
How may I help you today?
I would like to cancel my reservation today, as my uncle passed away. Could you please help me with cancelling?
Sorry for that, please be on hold while I'll check your reservation status.
Ok, please check with my booking status. I will be waiting for your response.
Karen, may be you have done a wrong booking because there is no reservation found under your name to do cancellation.
Oh! Ok. Anyways, thank you for checking.
Thank you for choosing us.