HEllo.
Hello, how may I help you today?
I need to cancel my recent reservation due to bad weather conditions in our city. Could you please help me in doing that?
Sure, I will help you. Can you please provide your good name please?
I am Lisa Harris.
Ok, please wait for a while.
Sure.
Sorry, there is no reservation found on your given name.
No problem, thank you for your information.
Thanks for choosing us.