Hello.
Hello, how can I assist you today?
I am Charles Roberts. Can you please help me in cancelling my recent reservation, as I am suddenly fallen sick.
Mr. Charles Roberts, I am here to help you out with our concern. Can you please wait a moment?
Sure, I will wait.
Sorry, there is no flight been reserved on your name to cancel.
Ok, no worries. Anyways, thank you for your help.
You are welcome, thank you for choosing our agency.