Hi.
Hello. What service do you require from our agency?
Please help me in cancelling my recent reservation.
Sure, I am happy to help you. Could you please let me know your full name to check the ticket status?
I am Barbara Lee.
Ok, please allow me sometime to check your ticket status.
Ok.
Sorry to inform you, there is no active reservation found with your name to cancel the ticket.
No issues, thank you.
You are welcome. Thank you for choosing our agency.