Hi.
Hello. How may I help you today?
Owing to an emergency, I want to change my existing reservation.
Surre, I'll try to help you in changing an existing reservation.
Thank you.
Can I have your name to check the reservation list?
Sure, Jeffrey Taylor here.
Ok, please wait a minute I will get back to you with the present status.
Sure.
Sorry, there is no active reservation have been found under your name in our database to amend it.
Ok, no worries at all. Thank you for your information.
Thank you for availing us.