Hello.
Hello. How can I help you today?
My meeting at Orlando has been postponed, so I would like to change my existing reservation. Could you help with this?
Sure, I will help you, wait for a moment please to check your reservation status. May I know your name please?
My previous reservation has done with the name of Raymond Brown.
Brown, in my database I did not found any reservation with your name. Anything else to help you.
Ok, not an issue. May be something went wrong while I'm booking.
Thank you for reaching us.