Hi.
Hello, How exactly I can serve you the best today?
I need your help in cancelling my ticket. As I have cancelled my trip due to the sudden health issue. Can you help me in that?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
Sure, Richard Martinez is my name.
Please wait a while.
Sure, make it as soon as possible.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, Not an issue. Thanks for your service.
Thank you for reaching us.