Hello.
Hello, how may I aid you today?
Due to an emergency, I want to change my reservation. Can you help me?
Sure, I am here to help you. May I know your name please?
Amy Perez here.
Ok, please wait for a couple of minutes.
Sure.
Thanks for your time, no reservation was found based on your name.
No problem, Thanks for the information.
Thank you for choosing us.