Hello.
Hello, how may I aid you?
Usually I prefer a connecting flight, but my friend has already reserved my ticket with a direct flight. Can you please change my existing reservation?
Sure, may I know your name to check your ticket status?
Sure, I am Rebecca Perez.
I found your reservation, please provide your itinerary dates.
Sure, my travelling dates are Apr 25 and Apr 27.
May I know your genesis and terminus airport codes?
My source is Chicago, ORD and destination is New York, EWR.
Which class do you prefer?
I prefer economy class.
Do you need a connecting flight?
No, I want a direct flight.
Please wait for a while.
Ok.
Sorry Rebecca Perez, no flights are available on your planned dates.
Ok, no worries. Thank you.
Thank you for choosing us.