Hi.
Hello. What guidance do you require from our agency?
Can you please cancel my reservation due to heavy rainfall at my destination place?
Sure, I will definitely help you to cancel the ticket. Can I know your name please?
I am Kimberly Martinez.
Ok, it takes sometime to check your ticket status. Can you please give me a minute?
Sure, I will wait for your reply.
Sorry Kimberly Martinez, I have not found any reservation with your name in our portal to cancel the ticket.
That's ok, thank you for checking.
You are most welcome. Thank you for opting us.