Hello.
Hello, how may I help you?
Can you please help me by changing my existing reservation? As my interview got scheduled to other day.
Sure, I am here to help you. Please wait for a while, let me check your reservation status in our database. May I know your name?
My name is Cynthia Phillips.
Sorry Phillips, I have not found any reservation under your name in our database.
Ok, not an issue. May be something went wrong while booking the ticket previously. Anyways, thank you for providing information.
You are most welcome and thank you for choosing us.