Hello.
Hello. How can I assist you at this moment?
Due to some weather change, I want to change my existing reservation. Can you help me?
Sure, I am happy to help you with that. Can I have your name please for checking your reservation status?
Sure, I am Kimberly Green.
Ok, please wait a moment to check your reservation status.
Sure, take your own time.
Sorry Kimberly Green, no reservation has found under your name to change.
Ok, no problem. Anyway's thank you for your information.
Thank you for choosing us, have a good day.