Hi.
Hello. How can I assist you?
Owing to an emergency, my live concert got cancelled. So I want you to cancel my existing reservation.
Sure, I am pleased to help you. May I know your name please?
Sure, Michael Lee here.
Ok, please wait.
Sure.
Thank you for waiting, we found a reservation on your name and it has been cancelled as per your request.
Thank you.
Thank you for reaching us, have a good day.