Hello.
Hello, how may I assist you today?
I want to cancel my reservation due to some issues, can you help me in doing that?
Sure, may I know your good name?
I am Sharon Garcia.
Ok, please wait for a minute.
Sure, take your time.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for the information.
Thank you for opting us.