Hello.
Hello. How may I assist you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is John Young.
Wait a moment please.
Sure.
John Young, we haven't found any reservation under your name in our database.
That's ok, thank you for checking.
Thank you for reaching us.