Hi. I am Kathleen King.
Hello, how may I oblige you?
Due to heavy rains my cricket match got postponed, so I need to change my existing reservation. Can you please change my reservation?
Sure, I am here to assist you. Please wait. I will check and let you know.
Ok.
Thanks for your time. There was no reservation found on your name.
Ok, no problem. Thank you.
Thank you for choosing us.