Hi.
Hello, how may I help you today?
I need your help in cancelling my flight reservation, can you please do that for me?
Sure, we are here to help you.
Thank you.
May I know your name please to proceed further?
Sure, my name is Sarah Phillips.
Please wait for a moment.
Sure.
Sorry to inform you that there is no active reservation found on your given name.
Not an issue. Thank you for checking.
Thanks for reaching us.