Hello.
Hello. How can I aid you for the day?
I am Emily Martinez, can you cancel my reservation I did?
Sure, I will cancel your reservation.
Ok, thank you.
Please wait for a moment, I will check and revert back to you.
Ok, I will wait.
Sorry Emily Martinez, there is no reservation  found on your name in our data base. to cancel. Thank you for reaching us, have a nice day.