Hello.
Hello, how may I aid you at this moment?
I want to change my reservation, can you help me with that?
Sure, may I know your name?
Sure, Rachel Williams here.
Thank you for providing your name, please wait for a minute.
Sure.
Ok, please wait for a moment.
Ok.
Sorry, we didn't find a reservation on your name.
No problem, thank you for the information.
Thank you for choosing us.