Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello,. I am Alexander Perez. 
 agent: Hello, how can I oblige you today? 
 customer: I am a volunteer at Saving Grace Orphanage, Philadelphia. Can you help me out in booking a ticket? 
 agent: Sure. Can I have your airport codes please? 
 customer: Source is from Austin, AUS. Destination is to PHL. 
 agent: Kindly mention your trip dates. 
 customer: I want to leave on 06/09 and I intend to return on 06/11. 
 agent: Do you have price limit? 
 customer: Make sure to check a flight with in a price limit of 200. 
 agent: There is a flight found with SouthWest airline, flight number 1016 with fare 200 and one lay by. Shall I confirm? 
 customer: Yes, please proceed. 
 agent: Your booking is successfully done. 
 customer: Thanks for your help. 
 agent: Thank you for reaching us.
Answer:
book