Hi.
Hello.
I am Jessica Turner.
How can I assist you Jessica?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I'm glad to help you in that. Please wait for a minute while I'll check your reservation status.
Ok, I will be waiting.
Jessica, there is no reservation found under your name in our records to do cancellation.
That's ok, thank you for checking.
Thank you for choosing us, have a great day.