Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello,. I am Susan Gonzalez. 
 agent: Hello, how can I help you? 
 customer: I need to book a flight ticket from Seattle to meet my grandparents after a long time in Washington. Can you please help me in booking? 
 agent: Sure, may I know your planned travel dates? 
 customer: My depart is on 03/17 and arrival on 03/19. 
 agent: Please share me your source and destination codes. 
 customer: My source code is WA-SEA and destination code is DC-IAD. 
 agent: May I know your price limit? 
 customer: I can spend up to 5000. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Thanks for waiting, sorry to say that, no flights were found with your details. 
 customer: Ok, no issue. 
 agent: Thank you for opting us. 
 customer: Thank you for your support.
Answer:
no_flight