Hello. Joseph Carter here.
Hello, Carter. How can I aid you?
I want your help in cancelling my ticket due to sudden change of our plan with my family members, can you please help me with that?
Definitely, please be on hold.
Sure.
I didn't find your reservation details to do cancellation, Carter.
It's ok, no issue. May be I think on that day, I hadn't done my reservation properly.
Yes, may be.
Thank you for your response.
Thank you so much for choosing us.