Hello.
Hello, how may I serve you today?
I am Kathleen Wright. I want to cancel my reservation which was made to New York.
Sure, we are glad to help you.
Thank you.
Please wait for a while, I will check the reservation list and revert to you.
Okay.
Thank you for waiting, sorry  we did not find any reservation with your name.
Thank you for giving information.
Thank you for reaching us.