Hi.
Hello, how can I serve you today?
Can you help me to change my reservation? as my meeting got postponed.
Sure, may I know your name please?
Sure, I am Katherine Thomas.
Please stay connected for a while, I will get back to you shortly.
Sure.
I am sorry to inform you that we didn't find any reservation on your name to change.
Ok, not a problem. Thank you for your information.
Thank you for reaching us.