Hello.
Hello, how can I help you?
I would like to spend some more time with my parents, can you help me in changing the reservation?
Sure, could you provide me your name for further process?
My name is Paul Lewis.
Sorry Paul, no active reservations in our database to find.
That's fine, thank you for the information.
Do you need any other help?
No, thank you.
Ok, thank you for contacting us.