Hello.
Hello, how can I serve you today?
I have a booked a direct flight to my friend, but he wants to go for a connecting flight. So, I want to change the reservation for a connecting flight. Can you do this for me?
Sure, may I know your good name please?
Ok, Linda Phillips is my name.
Please wait for a minute.
OK.
Thanks for waiting, there is no reservation found on your name.
ok, not a problem. Thanks for the response.
Thank you.