Hi.
Hello, how may I help you?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, I am here to help you with that, can I know your good name to proceed further?
Sarah Edwards here.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No issue, thanks for the information.
Thank you for reaching us.