Hi.
Hello.
I am Samantha Nelson.
How can I assist you at this moment?
Can you help me for changing my existing reservation, because I have some work in Houston only so I have to stay there right now?
Sure, I will help you with that.
Thank you.
Please wait a moment. Sorry Nelson, no reservation found under your name.
Oh! It's ok, no problem thank you for your quick response.
Thank you for choosing us, have a great day.