Hi.
Hello. How may I support you today?
Can you please cancel my reservation due to heavy rainfall at my destination place?
Sure, I'll try to help you in cancellation.
Thank you.
Can I have your name please?
Lisa Adams here.
Ok, please wait a minute I will get back to you with the present status.
Sure, take your time.
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok thank you for checking.
Thank you for approaching us.