Hi.
Hello, how may I aid you today?
Can I know the cancellation policy of the flight ticket?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I have booked my flight ticket under refundable policy, we have terms and conditions to be met. It is mention that 90%  of ticket fare is refunded to me in 3 to 4 days working days. Can you please check my flight reservation details on my name Cynthia Campbell.
Ok, please wait a moment, let me check your reservation and revert to you.
Ok, take your own time.
Thank you for your valuable time, unfortunately no reservation found with provided name.
That's ok, not an issue. I will check through my emails about this concern. I will get back to you if I have any concern regarding this issue. Anyway, thank you for your information.
Thank you for approaching us.