Hello.
Hello, how can I help you today?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I will help you with that. May I know your good name?
My name is Ruth Edwards.
Please give me a minute.
Sure.
Thanks for being patient, there is no active reservation found on your name to change.
No problem, thank you.
Thank you for availing us, have a nice day.