Hello.
Hello. How can I assist you today?
I want to cancel my reservation which I made last week, as my aunt is sick. Can you help me?
Sure, may I know your name to check for the previous reservation?
Sure, myself Kevin Anderson.
Ok, please allow me a moment to check for the previous reservation in our data base.
Sure.
Kevin, there is no reservation found under your name.
Oh! That's a very sad news for me. Anyways, thank you for checking.
Thank you for contacting us.