Hello.
Hello. How may I guide you today?
I would like to cancel my existing reservation, as my planned trip got cancelled. Can you please help me out?
Sure, I will help you with that.
Thank you for considering my request.
Can I know your name to check your previous reservation?
Sure, myself Catherine Thomas.
Please wait a moment to check.
Sure, I will wait for your information.
We regret to inform you that there is no reservation found on your name in our records.
Ok, no problem.
Thank you for reaching us, have a great day.