Hello.
Hello. How can I aid you?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, may I know the name to check for the status?
My name is Nancy Turner.
Please be on hold, I will get back to you in a minute.
Sure.
I have found your reservation, please provide me the airport codes.
My source and destination airport codes are MSP and DTW.
May I know the planned travel dates?
I want to fly on May 02, return on May 04.
Please provide me the specifications.
I want direct flight. And my return time should be afternoon.
Sorry, there are no flights are available for your desired intent.
Not an issue, thank you.
Thank you for reaching us.