Hello.
Hello. How may I assist you for the day?
I want to change my existing reservation due to some technical issues, can you help me with that?
Sure, I am here to help you with that. May I know your name please?
I am Emily Thompson.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no reservation found on your name in our database to change.
Ok, no issues.
Thank you for reaching us, have a great day.
Thank you for your response.
Most welcome.