Hello.
Hello. How can I aid you for the day?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, may I know your good name to check the recent reservation on the given name.
Virginia Moore here.
Please wait for a moment, while I check your recent reservation.
Sure.
Thank you for waiting, there is no recent reservation found on your name.
No problem, Thanks for the information.
Thank you.