Hello.
Hello, how can I aid you?
I want to change my reservation, can you please help me?
Sure, may I know your name?
My name is Janet Martin.
We found your reservation, can you share your trip dates?
My trip dates are Dec 30 and Jan 01.
May I know your airport codes?
My airport codes are OAK and IAH.
Sorry, there is no reservation found under your name.
No problem, thank you for your information.
Thank you for reaching us.