Hello.
Hello. How can I assist you from flight booking agency?
I am Nancy Wilson. I want to change my existing reservation due to heavy rain in New York.
Sure, I will help you with this. Please wait a moment, let me check the reservation status in our database and get back to you.
Ok.
Nancy Wilson, there is no reservation found with your name in our database to change it.
That's ok, thanks for your information.
Thank you for contacting us, have a great day.