Hello.
Hello, how may I help you?
I am looking to modify the trip dates in the recent ticket, could you please help me to do that?
Sure, please wait for a while.
Ok, take your time and check the ticket status under the name Timothy Jones.
Sorry there is no active reservation found with your name in our records. Can I know your name?
It's ok, not a problem with that. My name is Timothy Jones.
Ok, thank you for approaching us.