In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello. 
 agent: Hello, how best I can aid you at this moment? 
 customer: We are going to Washington, but first we should make a plane reservation. Can you please help me with this? 
 agent: Sure, I would like to make a reservation to Washington. 
 customer: Thank you for accepting my request. 
 agent: Could you please help me with your travelling airport codes? 
 customer: Sure, my airport codes are IAD - DCA. 
 agent: At what class, would you like to prefer to travel? 
 customer: I am fine with any class. 
 agent: Do you have any specific time for your journey? 
 customer: Yes, I would like to depart in afternoon time. 
 agent: When you are willing to travel to reach your destination? 
 customer: I have scheduled my trip dates on Nov 9th to 11th. 
 agent: Ok, Do you prefer to travel in a major airlines? 
 customer: I am comfortable with any airline. 
 agent: Thank you for sharing all the required details, please help me with your name. So, I can check the availability of flights. 
 customer: Jack Perez is my name. 
 agent: Please wait for a moment, I will inform you about the flight details as soon as possible. 
 customer: Ok, sure. 
 agent: Thanks for waiting, Jack Perez. 
 customer: Ok. 
 agent: Sorry for the inconvenience, there were no flights moving to your location due to sold out of tickets. 
 customer: It's sad to hear, but no issues at all. Thank you for the best service. 
 agent: Thank you for consulting our chat service. Hope we serve you again.

Answer: no_flight


Question: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I am planning to visit Philadelphia, can you please book me a ticket from LAS to PHL? 
 agent: Sure, I will help you. Can you please share your travel dates? 
 customer: My preferable journey dates are from 03/17 to 03/19. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Hawaiian airlines are providing service on your route with 1 connection and fare is 100. Can I proceed? 
 customer: Please book my ticket with the name Margaret King. 
 agent: Ok. Your booking is done with flight 1012. 
 customer: Thank you for booking my ticket. 
 agent: Thank you for choosing us.

Answer: book


Question: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I want to change my destination airport code in my existing reservation, can you please help me out? 
 agent: Sure, I am here to help you for this. May I know your name please? 
 customer: Sure, my name is Nicholas White. 
 agent: Just a moment, let me check your reservation status in our database. 
 customer: Ok, take your time. 
 agent: Sorry for inconvenience, no reservation is found under your name. 
 customer: It's ok, thank you for the information. 
 agent: Thank you very much for contacting our agency.

Answer:
no_reservation