Hello. I am Raymond Garcia.
Hello, how may I assist you for today Raymond?
I have to change my previous flight ticket booking that I am unable to attend my planned trip, can you help in modification process?
Sure, I am glad to help you with that.
Thank you for accepting my request.
Please be on hold for sometime to check the reservation status with your name.
Sure, I can wait for your response but make it fast.
I regret to say this Raymond, there are no active reservations with your name to change.
Not a problem with that one, thank you for your immediate response in providing the information in quick manner.
You are welcome, thank you for reaching out here.