Hi.
Hello, how may I assist you today?
I need to amend my reservation due to some issues, can you help me out?
Sure, may I know your name for the changing process?
Sure, myself Sharon Roberts.
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
That's ok, not an issue. Thank you for your information.
Welcome, thank you for reaching us.