Hello.
Hello, can I have your name please?
Due to health issue I will not able to travel right now, so can you help you with cancelling my previous reservation?
Sure, I will help you.
Thank you.
May I know your name for checking the details of your reservation?
Sure, I am Ronald Edwards.
We have searched in our database with your name, but there is no reservation found with your name.
OK fine, not an issue.
Thanks for choosing our service.