Hi.
Hello. What service do you need from our travel agency?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am happy to help you in ticket cancellation. Can I know your name please?
I am Elizabeth Evans.
Ok, please give me a minute.
Sure.
Sorry for the inconvenience, there is no reservation found with your name to cancel.
No problem, thanks for checking.
You are welcome. Thank you for choosing us.