Hello, I am Dennis Evans.
Hello, how can I aid you today?
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check.
Take your time.
Sorry Dennis Evans, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.