Hello.
Hello, how can I guide you for today?
I'm Jack Smith. My holiday trip has been cancelled. So, I would like to change my reservation. Can you please help me with that?
Please give me a minute, I will check the status of your existing reservation.
Sure, take your time.
Sorry, there is no reservation found under your name in our database.
Ok, no issues. Thank you for checking.
Thank you for contacting us, have a nice day.