Hello.
Helllo. How can I assist you today?
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
Ok, please mention your name to check for the reservation state.
My name is Kathleen Martin.
Ok, please wait a moment.
Sure.
Sorry, there is no flight ticket found on your name to change.
No problem, thank you.
Thank you for choosing our agency.