Hi.
Hello.
Due to an emergency, I am unable to catch the flight on the dates which I have reserved, so can you please help me in changing my flight ticket booking?
Sure, I will help you in changing, please hold on for a moment to check your any active reservation?
My name is Patrick Smith, please check my details.
May I know your name please? Smith, there is no any active reservation with your name in my database.
Ok, no issues.
Thank you for reaching us.