Hello.
Hello, may I know your name please?
Myself Shirley Garcia.
Shirley, how can I assist you?
I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled. So, can you please help me with cancelling reservation?
Sure, please allow me a minute.
Ok, please take your time.
Sorry, I haven't found any existing reservation with your name in our portal.
Oh! May be booking is not done properly. Anyway, thank you for your valuable time.
Thank you for choosing us, have a nice day.