Hi.
Hello. How may I help you today?
My name is Ashley Smith.
Yes Ashley.
Due to some issues, I would like to change my reservation. Can you help me?
Sure, I will help you with that, please hold on for a moment to check your reservation status.
Ok, take your time.
Ashley, I did not find any active reservation with your name in my database.
Its ok, thank you for the information.
Thank you for reaching us.