Hello.
Hello, how may I help you?
Due to heavy rain cricket match got postponed, so I need to change my existing reservation. Can you please help me?
Sure, can I know your name please?
My name is Emily Jackson.
Please wait for a while.
Sure, take your own time.
Sorry Emily, there is no active reservation found with your name in our records.
No issues. Thank you for checking.
Most welcome.