Hello,.
Hello, how can I help you?
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. Can you cancel my reservation?
Sure, may I know your name please?
I am Ruth Hill.
Ok, please wait for a moment.
Ok.
Sorry, no reservation found with your name.
Ok, not an issue. Thank you for serving me regarding ticket cancellation process.
Thanks for choosing us.