Hi.
Hello, how may I assist you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, may I know your name for the changing process?
Kimberly Wright here.
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
Ok, no problem. Thanks for your information.
Welcome, thank you for reaching us.