Hello.
Hello, how may I guide you?
I am Cynthia Roberts. I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
Sure, please hold on for a moment.
Thank you. I will wait for your response.
I am sorry, there are no reservations with your name.
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
Thank you.