Hello,.
Hello, May I know your name please?
I am Brandon Wilson.
Hello, Brandon Wilson, How can I help you?
As part of my schedule, I made a reservation earlier to attend live music concert. But, due to some health issues I was unable to attend. Can you please change my existing reservation?
Sure, please wait for a minute.
Ok.
Thanks for your time. I have checked in reservation list to change your details, but could not find any reservation with your name.
Ok, not an issue. Thanks for your quick response.
Thank you, For making an inquiry with us regarding changing process.