Hello.
Hello, how may I assist you?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am here to help you with that, can I know your good name to proceed further?
My name is Melissa Walker.
Thank you very much. Please wait for a while, let me check your reservation status in our database.
Sure, I will wait for your response.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for chec.
Thank you very much for approaching our agency.