Hi.
Hello, how may I help you?
I need to cancel my ticket due to my health issue, can you help me with that?
Sure, I am happy to help you. Please let me know your name for checking your reservation status.
My name is Kenneth Hernandez.
Thank you. Please wait for a while.
Sure.
Sorry, there is no reservation found under your name in our database.
That's ok. Thank you for your service.
You are welcome and thank you for contacting us.