Hello.
Hello, how may I assist you?
I made a reservation earlier to go for a trip. Due to shortage of holidays trip has been postponed. Can you please change my existing reservation?
Sure, may I know your good name please?
Brenda Gonzalez is my name.
Please wait a moment.
Sure.
There no reservation on your name.
Ok, no issue. Thanks for your support.
Thanks for choosing us.