Hi.
Hello, how can I help you today?
Can you please help me in cancelling my recent reservation?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
Sure, My name is Elizabeth Edwards.
Ok, please wait a moment.
Sure.
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
Please cancel it.
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thank you.
Thank you for choosing us.