Hi.
Hello.
I'm Joshua Smith.
How can I help you Joshua Smith?
Due to heavy tornadoes in my location, I'm unable to catch the flight. Please cancel my recent booking.
Sure, wait a moment please. Let me check the database and get back to you.
Sure.
There is no active reservation found with your name in our database to cancel it.
That's ok, thank you for your information.
Thank you for utilising our service.