Hi. I am Cynthia Collins.
Hello, how may I serve you today?
Would it be possible to cancel my reservation, which I have done with my name?
Sure, we are here to help you.
Thank you.
Please wait for a while.
Ok, take your time.
Sorry we did not find any reservation against your name in our records.
That's ok, thank you for the response.
Thank you for choosing us.