Hello.
Hello. How may I help you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, I am here to help you with that, can I know your good name to proceed further?
Myself Barbara Miller.
 I am very sorry to inform you that there is no reservation found under your name in our database.
Ok, not an issue. Thank you for checking.
Thank you for choosing us.