Hello.
Hello, how may I help you?
I would like to cancel my recent reservation due to some health issues, can you help me in that?
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, myself Nancy Scott.
Sorry to inform you that there are no active reservation on your given name.
That's ok, no problem. Thank you for the information.
Thanks for reaching us, have a nice day.