Hello.
Hello, how may I aid you today?
Due to an emergency, I want to cancel my reservation. Can you help me?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
Kimberly Miller here.
Ok, please wait a minute.
Sure.
Thank you for your time, sorry, no reservation found on your name.
No problem, Thanks for the information.
Thank you for availing us.