Hi.
Hello, how may I help you for today?
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
Ok, please mention your name to check with your previous reservation.
My name is Emily Miller.
Give me a minute to check for your previous booking.
Ok.
Emily Miller, no reservation was found under your name. Sorry for the inconvenience.
Ok, no issues. Thanks for the help.
Have a great day Emily.