Hi.
Hello, how can I assist you?
I would like to cancel my friend's reservation because he is not feeling well. Can you please help me to cancel his reservation?
Sure, may I know on whose name you have done the reservation?
Sure, his name is Nicole Miller.
Please wait, I will revert you back.
Ok.
There is no reservation found under that name.
No problem, thank you for checking.
Welcome, thank you for choosing us.