Hi, I am Shirley Robinson.
Hello, how may I support you today?
Owing to an emergency, my planned trip to New York has been cancelled. So I want you to cancel my existing reservation.
Sure, I will help you to cancel your ticket. Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting. I found your reservation, shall I cancel your reservation?
Yes, you can.
Your reservation has been cancelled.
Thank you for your help.
Thank you for reaching us.