Hello.
Hello. How can I assist you?
I have to change my reservation due to my planned event got postponed. So please help me with that.
Sure, can I know your name please?
Thank you. Myself William  Perez.
Ok, wait a moment please.
Sure, take your time.
Sorry, there is no reservation found on your name.
Oh! It may not be booked properly due to server issues. Anyway, thank you for your time.
Thank you for approaching us.