Hello.
Hello, Good Morning. How may I guide you?
I have already booked my ticket to Boston but due to an emergency my trip got cancelled.
Sure, can I know your name?
My name is Susan Harris.
Please hold on for a moment, let me check.
Sure, take your time.
I am sorry to inform you that there are no reservations with your name.
That's fine. Thank you for your time.
Thank you, have a good day.