Hello.
Hello. How may I guide you?
I am Kathleen Gonzalez. I need to cancel my reservation, can you help me out please?
Ok, let me check with your previous booking for a moment.
Please, check with it.
I am so sorry to inform you that there is no flight reservation available by your name.
That's ok, not an issue. Thank you for your information.
Thank you for approaching our agency for your help.