Hello.
Hello, may I know your good name please?
I am Andrew Lee.
How may I help you?
I just want to cancel my reservation due to sudden demise of my grand father, can you help me with cancellation of my trip?
Ok, please wait for a moment to cancel your reservation.
Ok.
Thanks for waiting, no reservation found with your name to cancel the reservation.
Ok, no problem. Thanks for the information.
Thanks for opting us, have a nice day.