Hi.
Hello, how can I assist you now?
Would it be possible to change my reservation, which I have done with my name?
Sure, I will help you with that.
Thank you.
Can I know your good name?
My name is Lisa Roberts.
Please wait for a moment, while I check for the reservation on your name.
Ok.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
That's ok, thank you for the response.
Thank you for visiting us, we hope see you again.