Hello.
Hello. How can I assist you today?
My planned trip has been changed unexpectedly, so I decided to cancel my recent reservation, will you help me?
Sure, I will help you with cancelling your reservation. May I know good name for checking reservation status?
My past ticket is reserved with name Kevin Parker. So please check with this name.
Sure, please wait for checking reservation status.
Sure.
Thank you for waiting. Sorry Kevin, no reservation has found under your name to cancel.
It's ok, thank you for checking.
Most welcome. Thank you for choosing us.