Hello, I am Carol Martin.
Hello, How can I help you today?
I am participating in a football match due to the some reasons this match has been postponed, can you please change my reservation?
Sure, Can you please hold on for a minute. I will check and revert to you.
Ok.
Thanks for your patience. Sorry for the inconvenience, there is no reservation found with your name.
Ok, no problem. Thank you for the information.
Thanks for approaching us. Have a nice day.