Hi.
Hello, how may I serve you today?
I need to cancel my reservation as I need to stay back in my home town, can you please help me?
Sure, I will help you with that.
Thank you.
May I know your good name?
I am Dennis Anderson.
Ok, please wait for a minute.
Ok.
Thank you for waiting, there is no reservation found on your name.
OK, no problem. Thank you.
Thank you for opting us.