Hello.
Hello, how can I aid you?
 Due to tornadoes happening here, I am not able to go to airport to catch my flight, can you please cancel my reservation?
Sure, can you mention your name to check the flight is reserved are not?
Sure, my name is Kenneth Lee.
Kenneth Lee, I couldn't find any reservations on your name.
It's ok, no problem it may be cancelled by my colleagues. Thank you for your information.
Might be done by them.Thank you for choosing our services.