Hello,.
Hello, How exactly I can serve you the best today?
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with cancellation?
Sure, we are here to help you.
Thank you for responding.
May I know your name to check your details in our database?
Donna Turner, is my name.
Please wait for a while.
Sure, I will wait for your response.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not a problem at all. Thanks for informing me.
Thank you for reaching us.