Hi, this is Nancy Green.
Hello Green, how can I help you today?
I am sick and cannot go on my trip. Could you please help me to cancel my ticket.
Sure, I will help you with that.
Thank you.
Please wait a moment. Sorry, I didn't find any reservation on your name in our database.
Ok, I think my previous reservation has not been booked properly. Thank you for your information.
Thank you for choosing us, have a nice day.