Hi.
Hello. How may I assist you today?
Andrew Wright here.
Welcome to flight booking agency Andrew Wright.
I just want to change my existing reservation, due to sudden demise of my grand mother.
Sure, I will hep you with that.
Thank you.
Please wait a moment to check your previous reservation.
Ok.
We regret to inform you that there is no reservation found on your name in our records.
That's ok, not a problem. Thank you for informing.
Thank you for reaching us, have a great day.