Hello.
Hello. How may I assist you at this moment?
I am Ruth Robinson.
Nice meeting you Ruth.
Nice to meet you too. I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
Sure, I am glad to help you. Please wait a moment to check your previous reservation.
Thank you. Ok.
We regret that, there is no reservation found with your name in our records.
Oh! It's ok no problem.
Thank you for approaching us, have a great day.
Thank you for your information.
Welcome.