Hello.
Hello. How can I help you to day?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I am mirthful to help you with that. May I know your name please?
My name is Lisa Edwards.
Please wait for a while, let me check your previous reservation status.
Sure, I will wait for your information.
Thank you for waiting. There is no active reservation found with your name in our reservation list to cancel it.