Hi.
Hello. How may I assist you now?
I need to modify my reservation as my exams got modified due to bad weather conditions. Can you please help me with that?
Sure, I can help you with that.
Thank you.
Please wait a moment to check your previous reservation. Can I know your name please?
Sure, I will wait and my name is Jacob Johnson.
We regret to inform you that there is no reservation found on your name in our records.
Not an issue with that, anyways thank you for the information.
Thank you for reaching us, have a great day.