Hello.
Hello, how may I support you today?
I want to change my existing reservation due to bad health issues. Can you help me with that?
Sure, we are here to help you.
Thank you.
May I know your good name please?
I am Kimberly Collins.
Please wait a minute.
Sure.
Sorry, there is no reservation found on your name to change.
Ok, no issues. Thank you.
Thank you for opting us.