Hi.
Hello. How may I help you today?
I need to cancel my reservation as I am not able to make my trip. Can you help me with that?
Sure, I am here to help you with that.
Thank you.
May I know your good name?
Sure, my name is Carolyn Martin.
Please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
Not a problem, anyways thank you for the information.
Thank you for reaching us.