Hello, I am Susan Thompson from Boston.
Hello, how can I provide assistance to you?
I have some personal matters that's need fixing, so I need to change an existing reservation. Can you please help me in that?
Sure, I will help you with that.
Thank you.
Please wait for a couple of minutes.
Sure.
Thank you for waiting, no reservation found on your name.
Ok, no problem at all. Thanks for your information.
Thank you for availing us.