Hello.
Hello, how can I guide you for today?
Due to heavy snowfall, I would like to cancel my recent reservation. Please help me out.
May I know your name?
My name is Dorothy Anderson.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name.
Ok, no issue. Thank you for your information.
Thank you for contacting us, have a nice day.