Hello, I am Margaret Lopez.
Hello, how can I render you for the day?
Due to an heavy rainfall, I would like to change my existing reservation. Can you help me with it?
Sure, I will help you. Please wait a moment, I will check your reservation status and get back to you.
OK.
Sorry, there is no reservation found on your name.
No problem, thank you for the information.
Thank you for availing us.