Hi.
Hello, how may I be of your assistance?
I want to cancel my recent ticket booking due to office work that my manager did not approve my leaves, so can you please cancel it?
Sure, I can help you with that but you will get only 85% of refund if you want to cancel it. Is it ok with you?
That's fine, you can proceed.
May I know on which name the ticket has been reserved?
Reservation was done by the name James Hall.
Can you please wait for a moment, I will check with your reservation and revert to you with current status.
Sure, please take your time.
Thanks for waiting. I have gone through the list but couldn't find any reservation with your name in our data base.
That's fine, thank you for the response.
Thanks for choosing our service.