Hi.
Hello. How may I help you?
I want to change my existing reservation. Can you help me with that one?
Sure, I am happy to help you with that Could you please tell me your full name please?
Sure, Barbara Anderson here.
Ok, can I put the conversation on hold for a minute?
Sure.
I regret to inform you that, there is no active reservation found on your name to change the ticket details.
No issues, thank you for the information.
You are most welcome. Thank you for approaching us.