Hai, I am Kevin Martinez.
Hello, How best can I assist you the day?
Due to sudden changes, my exams has been posteponed. Can you please help me to change an existing reservation.
Sure, I will help you with that. Could you please hold on for a while?
Ok.
Thanks for waiting. We regret that, there is no active reservation on your name to change it.
Ok, no problem.
Thanks for reaching us.
Thank you.
Have a great day!.