Hello. Kevin Williams here.
Hello. How may I help you?
Owing to an emergency I have request you to cancel my reservation. can you please help me out?
Sure, please wait for a moment to check your details.
Sure, take your time.
No reservation found on your name.
Oh! I think my cousin had cancelled my reservation.
Sorry for inconvenience.
Anyway, thank you for the information.
Thank you for choosing us.