TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, Stephanie Carter here. 
 agent: Hello Stephanie, how may I assist you? 
 customer: I want to visit PHL. Can you please book my ticket from EWR? 
 agent: Sure, let me know your travelling dates please. 
 customer: My trip dates are 09/09 and 09/11. Please make sure this flight have minimum 1 connection. 
 agent: I am sorry, there is no flight available with 1 connection. 
 customer: Ok. Thank you. 
 agent: You are welcome.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am jonathan Miller. 
 agent: How can I assist you? 
 customer: My trip has been cancelled? Could you cancel my reservation? 
 agent: Yes, sure. Give me a moment. 
 customer: Ok. 
 agent: Jonathan Miller there is no reservation as per your name. 
 customer: It's ok. Thank you for your service. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hello, Katherine Hall here. 
 agent: Hello Hall, how can I assist you? 
 customer: I would like to celebrate this Christmas with my family at New York. Can you help me in booking a ticket from MCO to LGA? 
 agent: Sure, can you please tell me your travel dates? 
 customer: My planned journey dates are 12/25 and 12/27. 
 agent: Ok, please wait for a while. 
 customer: Ok, take your time. 
 agent: There is a flight available with Delta airlines and the ticket price is 100 only. Shall I book the ticket for you? 
 customer: Please proceed for booking the ticket. 
 agent: Hall, your ticket is booked and your flight number is 1003. 
 customer: Thank you for your service. 
 agent: You are most welcome.

SOLUTION:
book