Hi.
Hello, how can I assist you?
I want to change my existing reservation which is done recently due to some problems, can you please help me?
Ok, please wait I will check the reservation records. May I know your name to check the records?
Sure, I will wait. Sure, my name is Carolyn Lee.
Ok, there is no reservation been done on your name. So I can not change it.
Ok, that's fine.
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