Hello.
Hello. How may I assist you today?
My mother told me to cancel her reservation because of an emergency. Can you please help me?
Sure, I will help you to cancel your mother reservation.
Thank you.
May I know your mother name please?
Sure, her name is Melissa Green.
Green, I did not found any reservation on the name of your mother name.
No problem, thank you for checking.
My pleasure, have a nice day.