Hi.
Hello, how can I provide assistance for you?
My exam is cancelled, so can you help me to cancel my reservation?
Sure, may I know your name to check your reservation status?
My name is Dennis Gonzalez.
Ok, please wait a moment I will check your details.
Sure, take your time.
Sorry to say, I did not find any reservation on your name.
No issues.
You are welcome, have a nice day.