Hello. I am Frank Young.
Hello, how can I guide you for today?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait for your information.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for contacting us, have a nice day.