In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello. 
 agent: Hello. 
 customer: Kimberly Martin here. 
 agent: How can I assist you at this moment? 
 customer: I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my grandmother. Can you please help me out with cancelling of my reservation? 
 agent: Sure Martin, I will help you with that. 
 customer: Thanks. 
 agent: Please wait a moment to check your reservation status. 
 customer: Ok, I will wait. 
 agent: Sorry Kimberly Martin, no reservation has found under your name to cancel. 
 customer: Anyway, thanks for the information. 
 agent: Thank you for choosing us, have a great day.

Answer: no_reservation


Question: customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: I need to cancel my ticket, can you help me? 
 agent: Sure, may I know your name? 
 customer: I am David Parker. 
 agent: Please wait for couple of minutes. 
 customer: Sure. 
 agent: We found a reservation on your name, shall I proceed to cancel? 
 customer: Yes, cancel it. 
 agent: Your reservation has been cancelled. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us.

Answer: cancel


Question: customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I planned to meet my friend in PHL, can you please help me to book a flight ticket from LAX? 
 agent: Sure, I am here to help you in booking. Can you please share your travel dates? 
 customer: I prefer to travel on Apr 21 and Apr 23. 
 agent: Ok, please share your name. 
 customer: I am Barbara Carter. 
 agent: Let me know your connection limit? 
 customer: I prefer to travel in a connecting flight. 
 agent: Do you have any specification? 
 customer: I would like to depart in afternoon. 
 agent: Here, I found a flight for you with 1 stopover in economy class and it costs you 200. Can I proceed? 
 customer: Ok, please confirm my booking. 
 agent: Your booking is done with flight 1018 in Spirit airlines. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us, have a safe flight.

Answer:
book