Hello.
Hello. How may I aid you?
I met with an accident recently. So, I would like to cancel my recent reservation. Can you help me?
Sad to hear, may I know your name please?
My name is Melissa Hill.
Please wait a minute.
Sure.
Hill, there is no active reservation has been found on your name.
That's fine, anyways, thank you for the information.
Thank you for choosing us.