Hello.
Hello. How can I help you toady?
Due to some climatic changes I planned to cancel my recent reservation. Can you help me with that?
Sure, I will help you. May I know your name for cancelling reservation?
My recent reservation is booked with name Pamela Moore.
Ok, let me check, I will get back to you.
Ok.
No previous reservation found on your name Pamela Moore.
It's ok, thank you.
Thank you for reaching us,  have a good day.