Hello.
Hello. How may I help you?
I want to cancel my reservation as my plan to meet my friend is cancelled. Can you help me?
May I know your name please to check the status of your reservation?
My name is Robert Jones.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
Ok, thank you for the information.
Thank you for reaching us.