Hi.
Hello.
I am Matthew Brown.
Matthew Brown, What service I can do for you now?
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to cancel my reservation.
Sure, I can help you in that.
     Thank you.
Please wait, Let me check your reservation status.
Sure.
Sorry Matthew Brown, there is no active reservation on your name to cancel it.
Ok, no issues. Thank you for the information.
Thanks for choosing us.