Hi.
Hello.
I am Ruth Hernandez.
Ruth, how may I help you?
I need to cancel my reservation, can you help me out please?
Sure, I will help you. Let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found on your name in our database.
That's ok, no problem. Thank you for your help.
You are most welcome, thank you for approaching us.