Hello.
Hello.
I am Emily Anderson.
How can I assist you at this moment?
I want to change my existing reservation due to postpone of my exams, can you help me with that?
Sure, I will help you with this. Please give me a moment to check your reservation status.
Sure, take your time.
Emily Anderson, there is no active reservation found under your name in our database.
No problem, thank you for the information.
Thank you for contacting us.