Hi. I am Donna Rodriguez.
Hello, how may I guide you?
Due to bad weather, I want to cancel my recent reservation. Can you help me?
Sure, I am here to help you. Please wait for a while, I will check and let you know the details.
Ok.
Sorry to inform you Donna, there is no reservation found with your name in the database.
No problem. Thank you.
Thank you for your positive response and reaching us. Have a nice day.