Hi,.
Hello, how may I help you for the day?
I want to cancel my recent reservation due to medical emergency. Can you assist me with this?
Sure, we are glad to assist you.
Thank you.
May I know your name please?
I am Patrick Nelson.
Please wait for a while, I will check the reservation status and revert to you.
Sure, I will wait.
Thank you for waiting.
Ok.
Sorry we couldn't find any reservation with your name.
Thanks for your information.
Thank you for reaching us.