Hello.
Hello. How can I assist you at this moment?
I want to change my existing reservation, due to some health issue. Can you help me?
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
Thank you. I am Mary Taylor.
Ok, please wait a moment.
Ok, take your own time.
Sorry Mary Taylor, no reservation has found under your name to change.
That's fine, not an problem. Thank you for your information.
Thank you for choosing us, have a good day.