Hello. I am Susan Taylor.
Hello, may I know how best I can help you today?
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I can help you in that.
Thank you.
Please hold on a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thank you for your information.
Thanks for approaching us, have a nice day.