Hi.
Hello, how can I assist you today?
Owing an emergence, I want to change my existing reservation. Can you help me with it?
Sure, we are happy to help you. May I know your name please?
My name is Samuel Carter.
Ok, Samuel Carter, please give me a minute.
Sure.
Thanks for your time, we are sorry to say that no reservation was found in our database with your name.
Ok, no issues.
Thanks for reaching us, we hope to serve you again.