Hello.
Hello. How may I assist you today?
I am Michael Green. I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
Sure, I will help you with that.
Thank you.
Please wait a moment to check your previous reservation.
Ok.
We regret that, there is no reservation found with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for reaching us, have a great day.