Hi.
Hello, how can I help you today?
Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you help me with that?
Sure, can I have your name please?
I am Donna Martin.
Ok, please hold on a moment.
Sure.
Thanks for waiting, we found a reservation on your name. Would you like me to cancel?
Please cancel it.
Ok, your reservation has been cancelled.
Thanks for your quick response.
Thank you for reaching us.