Hello.
Hello, how may I help you?
Due to heavy rains in the city. My Tennis competition is postponed, so that I want to modify the existing reservation. Can you help me?
Sure, can I know your name please?
Yes, I am Margaret Hall.
Margaret, sorry to inform you that there is no active reservation found with your name in our records.
Ok, not an problem. Thank you for your information.
Most welcome.