Hello.
Hello, may I know your name please?
I want to cancel my recent reservation, as my health is not good to travel. Can you please help me with this?
Ok, I can help you with that. To check your reservation, I need your name. Please provide your name?
I am Stephen Young.
Sorry, we did not find any reservation on your name to cancel.
Ok, no problem.
Thanks for contacting us, have a nice day.