Hi.
Hello.
I am Carolyn Thomas.
How can I render you today?
Can you help me in cancel my reservation as my exams got cancelled?
Sure, I can help you with that. Please wait for a while.
Thank you for considering my request. Sure, I will wait for your response.
Carolyn Thomas, there is no reservation found under your name to do cancellation.
Not a problem, anyways thank you for the information.
Thank you for choosing us, have a great day.