Hello. I am Donna Gonzalez.
Hello, how may I assist you?
I want to cancel my recent reservation due to sudden change in the climate.
Sure, may I know your name?
I am Donna Gonzalez.
Please wait for a moment to check your details.
Sure.
Sorry, no reservation found on your name in my records.
No problem, thank you for the information.
Thank you for reaching us, have a nice day.