Hi.
Hello, how may I help you?
I need to modify my reservation as I am not able to make my trip due to ill health. Can you help me with that?
Sure, I will help you.
Thank you for considering my request.
Can I know your name?
Sure, my name is Benjamin Parker.
Ok. please hold on a moment.
Sure, I will wait for your response.
Sorry, there is no reservation found on given name.
Not a problem, anyways thank you for the information.
Thank you for reaching us.