Hello.
Hello, do you need any help from us?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, could I have your name please?
My name is William Collins.
Ok, please allow me a moment.
Sure, take your time.
Sorry, there is no reservation with your name in our portal to cancel further.
That's ok, thank you for your information.
You are welcome, have a great day.