Hi.
Hello. How can I help you today?
Owing to an emergency, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.
Sure. May I know your good name to proceed further?
Sure, I have a recent reservation with name Eric Perez.
Thanks for providing your name. Sorry, there is no reservation on your good name.
Ok, no worries at all. Thank you for your assistance.
Thank you for availing us.