Hello.
Hello.
My name is Rebecca Williams.
How may I guide you Williams?
Due to heavy snowfall in my location, I couldn't go out. Can you please cancel my reservation?
Sure, I will help you on that. Please wait a moment to check your previous reservation status.
Sure.
Sorry Williams, we regret that, there is no reservation found under your name in our records.
Ok, that's fine. I guess my cousin has cancelled it before. Anyways, thank you for the information.
Thank you for using our services, have a great day.