Hello.
Hello, how can I guide you for today?
Due to bad weather, so I want to cancel my reservation. Can you please help me with it?
I will help you with that.
Thank you.
May I know your name?
Emily Edwards here.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
Ok, not an issue. Thank you.
Thank you for contacting us, have a nice day.