Hello.
Hello, how may I help you?
The planned event got cancelled due to rain effect in that location, so can you please cancel my previous flight ticket booking?
Sure, I am here to assist you. Could you please let me know your name?
Thank you and my name is Kenneth Collins.
Thank you. Please wait, let me check your reservation status.
Sure, I can wait for your response.
Sorry, I did not find any reservation under your name in our database.
Not a problem with that one, thank you for checking my reservation status.
You are welcome and thank you for choosing us.