Hi.
Hello, how can I help you today?
I am Donna Taylor. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, please wait for a while.
Ok.
Thanks for waiting, there is no active reservation on your given name.
That's ok, thank you.
Thank you for approaching us.