Hi.
Hello, how may I best serve you today?
I would like to change my existing reservation because, my business trip was postponed. Will you assist me in this?
Sure, let me know your name please?
I am Shirley Hernandez.
Ok, please wait for a moment.
Sure.
Thanks for waiting, no reservation found with your name to change.
Ok. Thanks for the information.
Thanks for contacting us.