Hi.
Hello, how can I help you today?
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, I am here to help you with that. Can you please share me your name?
Nancy Mitchell here.
 Please wait a moment, let me check your previous reservation status.
Ok.
Sorry, no reservation found on your name to cancel your reservation.
That's ok, thank you for your help.
Thank you for reaching us, have a nice day.