Hi.
Hello, how can I guide you for today?
Owing to an emergency I had to request for this cancel reservation.
I will help you with that. May I know your name?
My name is Melissa Moore.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Thanks.
Thank you for contacting us, have a nice day.