Hello.
Hello, how may I serve you at this moment?
Owing to an emergency, I would like to change my existing reservation. Can you help me to change it?
Sure, I will help you. Please wait for a moment.
Sure, my name is Carol Garcia.
May I know your name please?
I have already provided.
Please wait for a moment.
Sure.
Sorry, there is no reservation existing on your name.
That's Ok, thanks for your information.
You are welcome, have a nice day.