Hi, myself Kenneth Robinson.
Hello Kenneth, how may I guide you?
I want to cancel my reservation due to some personal issues, can you please do that for me?
Sure, I will help you with that. Let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found on your name in our database.
That's fine, thank you for checking.
You are most welcome, thank you Kenneth for contacting us.