Hello.
Hello. How may I help you?
Can you aid me to change my reservation due to emergency?
May I know your name please to check the status of your reservation?
Patrick Young here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Thank you for the help.
Thank you for reaching us.