Hello.
Hello. How can I help you?
Raymond Allen, here. I want to cancel my reservation due to heavy rainfall in JFK.
Ok, please hold on for a moment.
Sure.
Sorry, there is no previous reservation found on your name. Would you like to book a ticket on any other dates?
That's ok, thanks for your information. No, I would not like to book a ticket.
Thank you, have a nice day.