Hello.
Hello, how may I guide you?
Actually, I booked a ticket to NYC for a concert but due to bad weather, I want to cancel my trip.
Sure, please hold on for a moment while I check for any active reservations. Can I know your name?
My name is Michael Thomas.
I am sorry to inform you that there are no reservations with your name.
That's ok. Thank you.
Thank you, have a good day.