Hello.
Hello. How may I help you today?
I am William Evans, I would like to change my booking which I have done last week. Can you please assist me about it?
Sure, I can help you with it. Give me a moment to check with your booking reservation.
Ok, sure.
Sad to inform you William Evans, no reservation found by your name.
Not an issue, it might be cancelled by my manger but he did not inform me about it. Anyway thank you for the information.
Thank you for choosing our agency. Have a nice day.