Hello.
Hello.
Stephanie Gonzalez here.
How may I guide you at this moment?
My house got burned down due to short circuit, so I want to cancel my ticket.
Sad to hear that. Please wait a moment to check your previous reservation status.
Ok.
We regret to inform you that there is no reservation found on your name in our records.
No problem, thank you.
Thank you for reaching us, hope you have a great day.