Hello.
Hello, how can I help you?
I would like to change my existing reservation due to postpone of my seminar. Could you please help me?
Sure, I am here to help you. May I know your name please?
I am Shirley Phillips.
Ok, please wait a minute.
Sure.
Thank you for your time, sorry no reservation found on your name.
No worries, thank you for the information.
Thank you for reaching us, have a nice day.