Hi.
Hello. How can I help you at this moment?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, I will help you in cancelling your reservation. Can you please provide your name to check your reservation status?
Sure, my name is William Phillips.
William Phillips, there is no active reservation found under your name in our database.
That's ok, thank you.
Thank you for utilising our service.