Hello.
Hello, how may I assist you today?
 My football match has been cancelled due to bad weather, can you please cancel my reservation?
Sure, may I know your name please?
My name is Melissa Wilson.
Ok, please wait for a moment, I will check and get back to you.
Sure.
Sorry, there was no reservation found with your name.
Ok, Not a single problem. Thanks for your information.
Thank you for opting us.