Hello.
Hello, how may I serve you today?
I need to change my existing plan, so I need to change my reservation, can you please aid me?
Sure, we are here to help you. May I know your good name please?
Ok, My name is Barbara Garcia.
Please wait a minute.
Sure.
Sorry, there is no active reservation on your name to change.
No problem, thank you for helping me.
Thank you for reaching us.