Hello.
Hello, do you need any help from us?
I want to change my existing reservation due to sudden postpone of my exams dates. Can you help me with that?
Sure, I will help you.
Thank you.
Could I have your name please?
Sure, I am Janet Lopez.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes.
Ok, no issues. Thank you.
You are welcome, have a great day.