Hi.
Hello, how may I assist you today?
Actually, I need to cancel my recent reservation due to an emergency.Can you please help me out?
Sure, I am here to help you with this.
Thank you.
May I know your name please?
Sure, my name is Patricia Miller here.
Ok, please wait for a mean while.
Sure, I will wait.
Sorry Miller, there is no active reservation found as per your name to cancel it.
Ok, not an issue.Thank you for your information.
You are welcome.