Hello.
Hello. How may I aid you today?
I want to change my existing reservation due to health issues, can you please help me with that?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
My name is Shirley King.
Please wait a moment to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Not an issue, thank you.
Thank you for approaching us, hope you have a great day.