Hi.
Hello, how may I help you today?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
Sure, I am here to help you. May I know your name please?
Cynthia Adams here.
Ok, wait for a mean while please.
Sure.
Sorry to say, that there is no reservation found as per your name to change it.
That's ok, thank you for checking.
You are welcome.