Hi.
Hello. How may I aid you?
I am Donna Gonzalez.
Welcome to flight booking agency Donna.
Our friend's planned a trip in our holidays, but one of our friend met with a accident, so the trip has changed, can you please modify my reservation?
Sure, I will assist you.
Thanks.
Sorry to inform you that, there is no reservation found with your name in our database.
Not an issue with that one.
Thank you for approaching us, have a great day.