Hi.
Hello, how may I aid you?
I want to change my reservation due to health problem, can you help me?
Sure, could you please provide your name to check your reservation status?
Myself Helen Perez.
Ok, please wait for a moment.
Sure.
Sorry to say, no details were found regarding your reservation in my database.
No problem, thanks for checking.
Thank you for choosing us, have a nice day.