Hello.
Hello, how can I assist you now?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
My reservation was done under the name Elizabeth King.
Ok, please wait a moment.
Sure, take your time.
Sorry Elizabeth King, no reservation has found under your name to change.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us, have a good day.