Hello, I am John Williams.
Hello, How can I abet you now?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
Sure, I will help you in cancellation.
Thank you.
Please wait for a minute.
Sure.
Thanks for waiting.
Ok.
There is no active reservation on your name, to cancel it.
Ok, no problem. Thanks for the information.
Thank you for approaching us.