Hello,.
Hello, how may I be at your assistance?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, may I know your name for the cancellation process?
Dorothy Turner is my name.
Please wait a while.
Ok.
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
Ok, no issues. Thank you for your information.
Thank you for opting us. Hope to serve you again.