Hello.
Hello. How can I assist you?
Actually I have planned for the trip to New York but now I am unable to travel there. So, I have decided to cancel my ticket. Will you please help me to cancel the ticket?
Sure, can I know your name please?
Thank you. I have booked the previous ticket with the name Raymond Thomas.
Ok, wait a moment please.
Ok, take your time.
I found your reservation and I have cancelled your reservation successfully.
That's great, thank you for helping me in  cancelling the ticket.
Thank you for approaching us.