Hello, myself Daniel Smith.
Hello Smith. Good morning. How can I assist you today?
As my friend have already booked my ticket, so I want to cancel my reservation which I had booked, can you please help me?
Sure, I will help you with cancelling the reservation.
Thank you.
May I know your good name for checking the reservation status? Ok, I have got your name, please wait a minute to check reservation status.
Sure.
Thank you for waiting. Sorry Smith, there is no reservation found under your name to cancel it.
No problem, thank you for checking.
Most welcome. Thank you for choosing us.