Hello, I am Debra Wright.
Hello Debra, how may I assist you?
I want to postpone my trip to November due to an emergency. Can you help me to rescheduling the reservation?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check your current ticket status.
Sure, you can take your own time to check. I will wait for your response.
Sorry Wright, there are no flights reserved on your name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a good day.