Hello.
Hello.
I am Shirley Turner.
How can I aid you Turner?
I want to change my recent reservation as my meeting with my friend has been relocated. Help me in changing my recent reservation.
Sure, I will help you Shirley.
Thank you.
Please wait for a while, I will check the present status and get back to you.
Sure.
Sorry  Shirley Turner, no reservation found on your name in our reservation list.
Its ok, thank you for your assistance.
Thank you for approaching us, have a nice day.