Hello.
Hello, how may I help you?
 I need to cancel my recent existing reservation due to postpone of NBA playoff finals. Can you cancel my reservation?
Sure, may I know your name?
I am Matthew Martin.
Ok, please wait.
Ok.
Sorry, there is no reservation found on your name to cancel.
Ok, not an issue. Thanks for the wonderful service.
Thank you for approaching us, have a good day.