Hello,.
Hello, how may I assist you today?
Can you please help me in changing my existing reservation, as my exam got postponed.
Sure, we are here to help you.
Thank you.
Can I have you name to proceed further?
Christine Lewis is my name.
Ok, please wait a moment.
Ok.
Thank you for your time, sorry no reservation found on your name.
Ok, no issues. Thank you.
Thank you for reaching us.