Hello.
Hello, how can I help you today?
I have to change my previous flight ticket due to some important work on those same dates, can you please help me with my ticket modifications process?
Sure, can I know your name to proceed further?
Thank you and my name is Catherine Roberts.
Sorry, no reservation found on your name to change further.
Not a problem with that one, thank you for checking my reservation status.
Thank you for contacting us.