Hello,.
Hello, how may I assist you today?
Can you please help me in cancelling my recent reservation, as my soccer match got cancelled.
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
Sure, I am Jennifer Jackson.
Ok, please wait a moment.
Ok.
Thank you for your time, sorry no reservation found on your name.
Ok, no issues. Thank you for your information.
Thank you for reaching us.