Hi.
Hello, how can I aid you?
I want to change my existing reservation. Can you help me in this?
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, Virginia Perez is my name.
Ok, please hold on.
Sure, take your own time.
Thanks for being on hold, there is no reservation found with your name in our records.
That's ok, not an issue. Thanks for your kind information.
Thank you for contacting us.