Hello.
Hello. How may I assist you?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I am here t help you out. May I know your name please?
I am Emily Nelson.
Wait a moment please.
Sure.
Emily Nelson, we haven't found any reservation under your name in our database.
That's ok, thank you for your information.
Thank you for choosing us.