Hello, I am Karen Lopez.
Hello, how may I aid you?
As my manager did not approve my leave, I would like to cancel my reservation. Can you aid me with this?
Sure, please allow me a moment to check it.
Sure, take your time.
Thank you for waiting, there is no reservation found for the user name in our back end.
That's ok, thank you for checking.
You are most welcome and thank you for reaching us.