Hello.
Hello. How may I amend you?
Due to heavy rain, I want to change my reservation? Can you help me?
Sure, I will help you. May I know your name please?
Dorothy Mitchell here.
Please standby.
Ok.
Thank you for your time. Sorry, we could not find any reservation in your name.
No problem, Thanks for the information.
Thank you for contacting us. Hope to serve you again.