Hi.
Hello. How can I help you today?
I want to change my reservation due to health problem, can you help me?
Sure, I will help you to change your reservation.
Thank you.
Ok, may I know your name?
Myself Steven Baker.
Please give me a moment.
Sure.
Sorry, no reservation found on your name to change your reservation.
No problem, thanks for checking.
Welcome. Have a nice day.