Hello.
Hello, how can I help you?
I want to change my existing reservation because my car has break down so I may not reach the airport I had booked on the name Susan Mitchell. Can you help me?
Sure, I will help you. Please wait a while.
Ok, take your time.
There is no reservation on your name in our database.
That's ok, may it is been cancelled before only. Anyways thank you for the information.
Thank you for reaching us.