Hello.
Hello, how may I aid you?
I want to cancel my reservation due to some health issues, so please help me to cancel my reservation.
Sure, may I know your name please?
Thank you for accepting my request and my name is Carolyn Garcia.
Based on your name we found your reservation details. Should I proceed to cancel.
Sure.
Your ticket has been successfully cancelled.
Thank you.
Thank you for contacting us.