Hi.
Hello. How may I guide you today?
Due to heavy rainfall, I want to cancel my reservation. Can you please help me out?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation status?
I am Robert Gonzalez.
Please wait a moment to check.
Ok.
There is no reservation found on your name in our database.
Ok, no issues. Thank you for your response.
Thank you for utilising our services, hope you have a great day.