Hi.
Hello. How can I address you?
Due to heavy rains my tournament got postpone, can you please help me in cancel my recent reservation?
Sure, we are ecstatic to help you.
Thank you.
May I know your name?
I am Patricia Lopez.
Please give me a moment.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Ok, not an issue. Thank you for your information.
Thank you for picking us.