In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello, how best I can aid you today? 
 customer: I am Carol Rodriguez. I want to cancel my recent reservation. Could you help me with that? 
 agent: Sure, we are here to help you with cancellation. 
 customer: Thank you. 
 agent: Please wait for a couple of minutes. 
 customer: Ok. 
 agent: Thanks for your time, there was no reservation found on your specified name to cancel it. 
 customer: That's ok, no problem. Thank you. 
 agent: Thank you for availing us.
no_reservation

customer: Hi. I am Jonathan Johnson. 
 agent: Please let me know, how can I support you today? 
 customer:  I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me. 
 agent: Sure, we are happy to help to you. 
 customer: Thank you. 
 agent: Please stay online. 
 customer: Ok. 
 agent: Sorry to say that, there is no active reservation found on your name. 
 customer: That's Fine. Thank you. 
 agent: Thank you for communicating with us.
no_reservation

customer: Hello. 
 agent: Hello. 
 customer: Edward Young here. 
 agent: How may I assist you today? 
 customer: I would like to visit New York to meet my old friend there, so can you please help me out with booking of a flight ticket? 
 agent: Sure, when would you like to fly? 
 customer: I would like to fly on 08/13 and please book a return ticket on 08/15. 
 agent: Ok, please provide your airport codes that you want to travel. 
 customer: Sure, I want to travel from AUS to JFK. 
 agent: Please give me a moment. 
 customer: Sure, take your time to check. Please ensure that flight should be with single connection. 
 agent: Thank you for waiting. 
 customer: No problem. 
 agent: There is no flights found as per your requested details. 
 customer: Oh! so sad to hear. Anyway, thank you for the information. 
 agent: Welcome, have a great day.
no_flight