Hi.
Hello. How may I help you?
I need to change my existing reservation owing to an emergency.
May I know your name please to check the status of your reservation?
My name is Kevin Lee.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Thanks.
Thank you for reaching us.