Hello.
Hello, how best I can serve you for the day?
Can you aid me to cancel my reservation due to an emergency?
Sure, we are here to help you.
Thank you.
May I know your name please?
Myself James Wright here.
Ok, please wait for a while.
Sure.
Thank you for your time, sorry we did not find any reservation against your name.
Not an issue. Thank you for the help.
Thank you for opting us.