Hello.
Hello. How can I assist you at this moment?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I will help you with that.
Thank you.
Can I have your good name please to check your reservation status?
My name is Eric Lee.
Ok, please wait a moment.
Sure.
Sorry Eric Lee, no reservation has found under your name to change.
Not an issue, thank you.
Thank you for choosing us, have a good day.