Hello.
Hello, how may I help you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, may I know your name please?
My name is Matthew Baker.
Ok, please wait for a moment.
Sure, I will wait for your information.
Sorry, there was no reservation found with your given name.
Ok, not an issue. Thank you for providing information.
Thank you for opting us.