Hello.
Hello. How may I help you today?
Patricia Smith here. I want to cancel my reservation due to family issues.
Sure, I can help you with the ticket cancellation process.
Ok.
Please wait a minute while I am checking your ticket status.
Sure.
Sorry to say that, there is no reservation found with your name in our database to cancel.
It's ok, thank you.
You are most welcome. Thank you for choosing us. Have a nice day.