Hello, I am Melissa Phillips.
Hello, how may I assist you?
Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?
Sure, we are here to help you.
Thank you.
Please wait a moment, I will check your details in our reservation list and get back to you.
OK.
Sorry to inform you that there is no reservation exist on your name.
No problem, thank you for the information.
Thank you for choosing us.