Hello.
Hello. How can I aid you?
I want to cancel my reservation because I have to prepare for my exam. Can you please help me out?
Sure, I am hear to help you. May I know your name? so that I can check in our list.
My name is Thomas Robinson.
Give me a  minute.
Sure.
Sorry, there is no reservation found under this name.
No problem, thank you for checking.
Thank you for opting us.