Hi.
Hello, do you need any help from us?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, may I know your name please?
I am Gregory Hernandez.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, no problem. Thanks for the information.
You are welcome, have a great day.