Hi.
Hello.
I am Janet Thomas.
How may I assist you today?
Due to sudden demise of my grand mother I need to cancel my reservation, can you please help me out?
Sure, we are here to help you.
Thank you.
Please wait for a moment.
Ok.
Sorry, there is no activate reservation found on your name in our database.
Ok, no problem. Thank you for the information.
Welcome, thank you for reaching us.