Hello.
Hello, how may I assist you for the day?
I want to change my existing reservation owing to an emergency.
Sure, I will help you with this. May I know your name please?
I am Mark Phillips.
Please hold for a moment, let me check your previous reservation status.
Ok.
There is no active reservation found with your name in our reservation list to change it.
Thanks.
Thank you for contacting us, have a great day.