Hello.
Hello, how may I help you today?
 I am Sharon Thomas want to cancel my reservation due to prepone of my meeting. Can you please help me with it?
Please wait for a while.
Ok.
We found a reservation with your given name, shall I proceed?
Ok proceed.
Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
Thank you for your help.
Thank you for choosing us.