Hi.
Hello, how may I help you today?
I would like to cancel my flight reservation as I am sick, please help me out.
Sure, I am here to help you with this.
Thank you so much.
May I know your good name please?
I am Emily King.
Please wait for a mean while.
Sure.
Sorry King, there is no reservation found as per your name to cancel it.
No problem. Anyway, thank you for the information.
You are welcome.