Hi.
Hello, how can I help you?
Can you please help me with cancelling my recent reservation?
 Sure, can you please mention your name to check your reservation details in our database?
My name is Steven White.
Thank you. Please wait for a while, let me check your reservation status.
Ok.
Sorry, I did not find any reservation by your name in our database.
That's ok.
Thank you for reaching us, have a nice day.