In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello,. 
 agent: Hello, How may I assist you today? 
 customer: My friends house warming function was postponed due to under construction. So I want to cancel my recent reservation. 
 agent: Sure, May I know your name please? 
 customer: Sure. I am Virginia Turner. 
 agent: Ok, please wait for a minute, I will check and let you know. 
 customer: sure. 
 agent: Thanks for your patience. Unfortunately, there is no reservation found with your name. 
 customer: Ok, no problem. 
 agent: Thank you for approaching us. 
 customer: Thank you for assisting me.
no_reservation

customer: Hi. 
 agent: Hello. How can I assist you? 
 customer: Will you help me in booking a ticket with the name of Samantha Lewis under the price limit of 200? 
 agent: Ok, may i know your travel dates? 
 customer: I need to do some project work in Botanical Garden on 01/06. After the completion of this, I have to return on 01/08. 
 agent:  Help me with your journey points? 
 customer: Journey points are Los Angeles, LAX and PHL. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent:  Sorry, no flights are available on your travel dates. 
 customer: Ok, thank you. 
 agent:  Thank you for availing us.
no_flight

customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: I am Nancy Jackson, want to travel from CLT to MSP. Can you please help me? 
 agent: Sure, let me know your specifications. 
 customer: My budget limit is 1000. 
 agent: Please share your planned trip dates. 
 customer: My trip dates are from 11/11 to 11/13. 
 agent: Unfortunately, there are no flights available based on your details. 
 customer: That's fine, thank you. 
 agent: Thank you for choosing us.
no_flight