Hello. I am Nancy Martin.
Hello Nancy, how can I provide service to you?
I need to change my recent reservation because of friend got with an accident. Can you please help me that?
Ok, I can help you. Please wait a moment, I will check your reservation.
Sure.
Sorry, we dd not find any reservation on your name.
Ok, no issues. Thanks for your information.
Thanks for communicating with us, have a nice day.