Hello. I am Margaret Taylor.
Hello, How exactly I can serve you the best today?
I would like to change my existing reservation, due to postpone of my basketball tournament. Could you please help me?
Sure, I will help you with that. Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.