Hello.
Hello, how can I help you today?
I want to cancel my ticket due to snow storm in my place.
Ok, I will help you with cancellation. May I know your good name?
Elizabeth Hill here.
Please wait for a moment, while I search for your reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your given name in our system data.
No problem, thank you.
Thank you for visiting us, we hope see you again.