Hello.
Hello. How may I assist you now?
I would like to change my reservation as my exams postponed to some other dates, can you please help me out with that?
Sure, I am here to help you with that. May I know your good name to check your reservation status?
Thank you. Myself Matthew Edwards.
Ok, please be on hold.
Sure, I will wait for your response.
Sorry to inform you that, we have not found any active reservation on your name in our records.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.