Hello.
Hello, can you please tell me how can I assist you?
Due to some issues in my office, I am unable to travel to my home town which I was planned in my weekend, so can you please change my booking?
Ok, sure can you please tell me your name?
Yes, my name is Karen Campbell.
Ok, please wait. Sorry Campbell, no reservation found with your name.
Ok, thank you for your help in checking with that.
Most welcome.