Hello.
Hello,.
I am Mary Nelson.
By what way, can I help you?
 I want to cancel my recent reservation, due to heavy snow fall from couple of days. Can you please help me?
Sure, I will be happy to help you in cancellation.
Thank you.
Please wait, Let me check the reservation status.
Sure.
Sorry Mary Nelson, there is no active reservation on your name to cancel it.
It's ok. Thank you for your response.
Thanks for approaching us.