Hello.
Hello, how can I help you today?
I want to change an existing reservation due to my appointment with the client got post pone. Can you help me with this?
Sure, let me know your good name please.
I am Helen Thomas.
Ok, please wait a moment.
Sure.
Thank you for being patient. We found no reservation with your name.
That's ok, thanks for your information.
Thank you for availing us.