Hello.
Hello. How may I assist you?
I want to change my existing reservation, as my leave is not approved. Can you please help me out with it?
Yes, can you share me your name?
Sure, my name is Michelle Nelson.
I have found reservation on your name. Can you tell me your travelling dates?
Thank you. My travelling dates are Jan 19th and Jan 21st.
Can you tell me your airport codes?
AUS and ORD are my origin and destination airport codes.
Do you have any preferences?
I would prefer to travel in a flight which has maximum of a single connection.
I have found an economy class ticket with 1 connection.
Ok, please proceed.
Your reservation has been changed.
Thank you for the help.
Thank you for reaching us.