Hi.
Hello, how may I aid you?
I am planning to change my reservation to another destination, so can you help me to change my reservation?
Sure, I am glad to help you with that. Please give me a moment to check your previous reservation.
Sure, my name is Virginia Moore.
May I know your name please?
Please check the details on that name.
Ok. Sorry, we couldn't find any reservation on your name in our records.
That's ok, thank you.
Thank you for reaching us.