Hello.
Hello. How may I serve you today?
Can you please help me in changing my reservation as my trip got cancelled?
Sure, I'll help you with this.
Thank you.
Please wait a moment I'll check the reservation list.
Sure.
Can I know your name please?
Lisa Allen here.
Thank you for sharing your name, there is no reservation found by this name.
Ok, no problem. Thank you for checking out.
Thank you for choosing us.