Hello.
Hello.
I am Michael Lee.
How may I guide you at this moment?
I would like to change my reservation as I am leaving for hometown, can you please help me out?
Sure, I am glad to help you to modify your ticket details. Please give me a minute.
Thank you. Sure.
I regret to inform you that, I have not found any reservation under your name to change the details.
Ok no problem, thank you for your services.
You are welcome. Thank you for opting us.