Hello.
Hello, how may I help you today?
I just want to cancel my flight reservation as I am sick, please help me out.
Sure, I am here to help you with this. May I know your name please?
Joseph Perez here.
Ok, please wait for a mean while.
Sure.
Sorry Perez, there is no reservation found as per your name to cancel it in your database.
Not an issue. Thanks for checking.
You are welcome.