Hi.
Hello, how can I aid you?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I can help you with that. May I know your good name please?
Joseph Harris is my name.
Please wait for a while.
Ok.
Joseph Harris, there is no active reservation found under your name to do changes in that.
That's ok, thank you.
Thank you for choosing us.