Hi.
Hello, how may I aid you today?
I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the ticket for me?
Sure, may I know your name?
My name is Emma Martinez.
Sorry, there was no reservation found on your given name.
Ok, no issue. Thank you for the information.
Thank you.