Hi.
Hello, how can I assist you?
Can you please help me in cancelling my reservation?
Ok, please can I know your name to cancel the reservation?
I am Kenneth Lewis.
Ok, please wait a moment I will check.
Ok.
Ok, thank you for waiting. Sorry as per the reservation records there is no flight ticket been reserved on your name to cancel.
Ok, no problem. Thank you.
Thank you for choosing our agency.