Hi.
Hello, how can I aid you today?
 I need to cancel my reservation as my meeting got cancelled due to some technical issues, can you please help me in cancellation?
Sure, we are here to help you.
Thank you.
May I know your name further process?
I am Catherine Hernandez.
Ok, wait for some time.
Sure.
Thanks for waiting there is no reservation found on your name.
That's ok, not an issue. Thank you for checking.
Thanks for approaching us.