Hello.
Hello. How can I aid you today?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I am here to help you with that. May I know your name please?
David Gonzalez.
Please wait for a while, let me check your previous reservation status.
Ok.
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
Ok, thank you for the information.
Thank you for reaching us, have a great day.