TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Betty Walker. 
 agent: Hello, how can I assist you today? 
 customer: I am planning to meet my friend in Atlanta, can you please help me to book a flight ticket? Make sure that my price limit is 1000. 
 agent: Sure, can you please provide your journey dates? 
 customer: My travelling dates are from 06/21 to 06/23. 
 agent: How many connections do you need in between journey? 
 customer: I need a flight with single connection. 
 agent: Please mention your source and destination airport codes. 
 customer: I am travelling from NV - LAS to GA - ATL. 
 agent: Ok, please for a couple of minutes. 
 customer: Ok. 
 agent: We are glad to inform you that, we found a flight Delta airlines, flight number 1000, price is 100. 
 customer: Ok, you can proceed with my booking. 
 agent: Ok, your ticket has been reserved. 
 customer: Thanks for your service. 
 agent: Thank you for reaching us. 
 customer: Thank you.

SOLUTION: book

PROBLEM: customer: Hi. Amy Jones here. 
 agent: Hello, how can I support you? 
 customer: Can you book a flight ticket for my airport codes that is from SFO to PHX? 
 agent: May I know your trip dates? 
 customer: The trip dates are from 18 June to 20 June. 
 agent: Do you need any break in my journey? 
 customer: Yes. 
 agent: Is there any class preference? 
 customer: No. 
 agent: Do you have any other requirements? 
 customer: No, that is it. 
 agent: May I know your name please? 
 customer: I am Amy Jones. 
 agent: There is a connecting flight with fare of 100 and 1020 flight number. Shall I proceed? 
 customer: You can book the flight ticket. 
 agent: Your seat has been reserved with Frontier airlines in economy class. 
 customer: Thank you. 
 agent: Thank you for choosing our services.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: George Phillips here. 
 agent: How may I assist you? 
 customer: I am looking for a normal cost flight for my journey, can you please search is there any flight available between IAD and DEN? 
 agent: Sure, Can I have your planned travel dates please? 
 customer: Thank you, my departure is on May 07 and please book my return ticket also on May 09. 
 agent: Do you have any specifications? 
 customer: I need a connecting flight. 
 agent: I found an economy class ticket in AA airlines with price 200 and it has 1 connection. Can I book your ticket? 
 customer: I am ok with this flight, you can proceed with booking now. 
 agent: Ok, your booking is confirmed with flight number 1014. 
 customer: Thank you for your assistance. 
 agent: Thank you for choosing us.

SOLUTION:
book