Hi.
Hello, how may I help you?
I just wants to cancel the reservation as my friend met with an accident.
Sure, I will help you.
Thank you.
Can I have your good name please?
Reservation was done with the name of Margaret Gonzalez.
Please wait for a while.
Ok.
Sorry, there is no reservation found on your given name.
Not a issue. Thank you.
Thanks for choosing us.