Hi.
Hello.
My name is Stephanie Edwards.
Edwards, how may I help you?
 I am having an emergency at my home. So, I would like to change my reservation. Can you please help me about it?
Sure, please hold on for a while.
Ok, I will wait for your reply.
Sorry, no reservation found by your name.
Not an issue, thank you so much.
Thank you for contacting us.