Hello.
How, may I assist you today?
I want to change an existing reservation, can you please help me in that?
Sure, may I know your name for the change reservation process?
My name is Katherine Rodriguez.
We found reservation on your name.
Ok.
Can you confirm your planned travel airport codes?
My airport codes are from DCA to AUS.
Sure, can you confirm your planned travel dates/.
My new journey dates are from Apr 28 to Apr 30.
Thank you, do you have any class references on your journey?
Yes, I prefer to travel in only business class flight.
Do you have any another specifications on your trip?
I need a normal cost airline.
Unfortunately, no flights available on your requirements.
Ok, that's not a problem.
Welcome, thank you for reaching us.