Hi, I am Sandra Taylor.
Hello. How may I help you today?
Can you please be my helping hand in changing my existing reservation?
Sure, please wait a moment I will check the reservation status.
Ok.
Thank you for waiting, we are happy to inform you that there is a reservation by this name. Could you please let me know your updated travelling dates?
My trip dates are 03/19 - 03/21.
May I know your source and destination points ?
My airport codes are from New York, NY - JFK to Phoenix, AZ - PHX.
Thank you for sharing your journey details, unfortunately there are no flights found with your updated journey details.
Not an issue, thank you for your best service.
You're welcome. Thank you for availing us.