Hi.
Hello, how can I give assistance to you?
I want to change my reservation as my plan to visit New York to meet my brother is postponed. Can you change my reservation?
Sure, we are glad to assist you to change it.
Ok.
Can please provide your name to check with your previous reservation?
I am Joseph Wright.
Thanks for providing your name, please wait for a while.
Sure.
Sorry to inform you that, there was no active reservation found on your name to change it.
That's ok, thank you.
Thank you for opting our service.