Hello, I am Robert Scott.
Hello, we are gladly here at your service.
We friends were planning to cancel this tour so can you please help me with this?
Sure, can I have your name to proceed furher? Sorry for inconvenience. please wait for a while, let me check and let you know.
OK.
Thanks for being patient, sorry, unfortunately no reservation has found with the provided name.
OK, Thank you.
Pleasure to serve you, have a great day ahead.