Hi, I am Sandra Smith.
Hello, how can I aid you today?
I need to book a ticket to meet my uncle immediately, because he met with an accident in New York.
Sure, I am pleased to help you.
Could you please help me in booking a direct flight?
Sure, Can I have your travelling dates for checking the availability of flights?
My travelling dates are Starting on  12/18 and returning on 12/20.
Ok, please share your airport codes?
Source and destination is PHL and LGA.
Ok, please hold on.
Sure.
Thank you for waiting, we did not found a direct flight.
Not a problem, I may choose an other way to meet my uncle.
Thank you for reaching us, hope to serve you better next time.