instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello, I am Steven Scott. 
 agent: Hello, how may I serve you for the day? 
 customer: I want to change my reservation as the beer festival which I want to go got postponed. 
 agent: Ok. 
 customer: Can you please help me? 
 agent: Sure. Please wait a minute. 
 customer: Ok. 
 agent: Thanks for your time, we did not find any reservation with your name. 
 customer: It's ok, no problem. Thank you for your information. 
 agent: Thank you for availing us.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: I am looking for a flight ticket from LAS to SEA, can you help me? 
 agent: Ok, may I know your travel dates? 
 customer: Sure, I am planning from 10/07 to 10/09. 
 agent: Sure, may I know your name to proceed further? 
 customer: Sure, my name is Samuel Brown. 
 agent: Sorry Brown, based on your request there is no flights. 
 customer: It's ok. Thank you for your response. 
 agent: Thanks for contacting us, have a great day.
answer:
no_flight


question:
customer: Hi. 
 agent: Hello. How may I help you? 
 customer: I want to change my reservation due to health problem, can you help me? 
 agent: Yes, I am here to help you. Let me know your name please. 
 customer: Myself George Edwards. 
 agent: Edwards, please wait for a while. I will check your reservation status and get back to you. 
 customer: Ok. 
 agent: Edwards, I have not found any reservation by your name in our database. 
 customer: No problem, thanks for checking. 
 agent: You are most welcome and thank you for contacting us.
answer:
no_reservation