Hello.
Hello. How can I assist you at this moment?
Due to health issues, I would like to cancel my trip. Can you please cancel my reservation?
Sure, I will help you with that. May I know your name for checking your previous reservation status?
My name is Sandra Phillips.
Just give me a moment, I will check your previous reservation status.
Ok, take your time.
There is no previous reservation found under your name.
Its ok, thank you for the information.
Thank you contacting us, have a nice day.