Hi.
Hello. How may I help you?
I am Angela Parker. Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I will help you. Please wait, I will check your reservation status and get back to you.
Sure.
Sorry Parker, I did not find any reservation under your name in our database.
That's ok, thank you for checking.
You are welcome and thank you for choosing us.