Hi. I am Emma Collins.
Hello, how may I serve you today?
Can you please cancel my reservation as the LGBT festival which I want to attend got postponed?
Sure, I am here to help you.
Thank you.
Please wait for some time.
Ok.
Thanks for waiting. We found a reservation on your name. Shall I proceed to cancel?
Yes, you can cancel it.
OK, your ticket has been cancelled.
Thank you for your help.
Thank you for reaching us, have a good day.