Hello.
Hello, how can I assist you today?
Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?
Sure, may I know your good name?
Sure, I am Emma Moore.
Please wait for a moment. I will check and get back to you.
Ok.
Sorry to say that, no reservation was found with your good name.
Ok. Thank you for your help.
Thank you for opting us.