Hello.
Hello, how can I aid you today?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, we are glad to help you.
Thank you.
Can I have your name please?
Myself Timothy Lee.
Ok, please wait for a while.
Sure, I will wait for your response.
Sorry to say that, no reservation was found on your name to cancel.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.