Hello.
Hello. How may I guide you today?
Actually my Final Examination is postponed, so that I want to cancel my recent reservation. Could you help me?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
Yes, the previous reservation is done under the name of Benjamin Harris.
Please be on hold to check your reservation.
Sure.
We regret that, there is no reservation with your name in our records.
Ok, not a problem. Anyway's thank you for your valuable information.
Thank you for reaching us, have a great day.