Hello.
Hello, how may I assist you today?
Can you please help me in changing my existing reservation?
Sure, we are here to help you.
Thank you.
Please share me your name to further process.
My previous reservation has done with my name Eric Smith.
Please wait a minute.
Sure.
Sorry, there is no reservation found on your name to change.
Ok, not an issue. Thank you for providing information.
Thank you for choosing us.