Hello, I  am Kenneth Thompson.
Hello, how may I aid you?
I want to visit MSP, can you help me with reservation?
Sure, I am happy to help you. Can you please share your source?
My source is CLT.
Ok, Let me know your trip dates.
My depart is on 05/19 and return on 05/21.
Ok, please provide your price limit.
I price under 1000 with direct flight.
Ok, please wait for a while.
OK.
Thank you for waiting, we found a Southwest plane with one connection which does not suits your requirements.
No, I need direct flight. No problem, I will try with alternative.
Ok, Thank you for reaching us.