Hi.
Hello. How may I help you today?
I want to change my reservation due to emergency work in office, can you help me?
Sure, I will help you. Could you please provide your name to check your previous reservation status?
I am Christopher Turner.
Ok Turner, please hold on to check.
Ok.
We regret that, there is no reservation found with your name in our records.
No problem, thanks for checking.
Thank you for approaching us, have a great day.