Hi.
Hello, how can I help you?
I would like to change my reservation due to postpone of my engagement shopping. Please help me with it.
Sure, may I know your good name please?
Sure, I am Karen Young.
Ok, please wait for a moment, I will check and get back to you.
Ok.
Sorry, no reservation found with your name.
It's Ok, thank you.
Thank you for opting us.