Hi.
Hello, how may I assist you?
I need to modify my reservation as I had met with an accident last week. Can you help me with that?
Sure, we are pleased to serve you.
Thank you.
May I know your good name please?
Sure, my name is Anthony Walker.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name to change.
Not a problem, anyways thank you for the information.
Thank you for reaching us.