Hello.
Hello, how can I assist you?
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
Sure, may I know your name to check the reservation?
Myself Kevin Phillips.
Please wait a minute, I will check the reservation and get back to you.
Sure, take your time.
Sorry to say that there is no reservation found on your name.
It's ok, thank you for checking.
Thank you for opting us.