Hello, I'm Matthew Edwards.
Hello, Matthew. In what way can I be at your service today?
I heard a news of my friend's father death, so I immediately want to cancel my recent reservation.
That's so sad!. I will surely help you.
Thank you.
Let me check your details in our database.
Ok sure, take your time.
Matthew, sorry to inform you that there is no active reservation under your name to cancel.
That's fine, anyway's I wanted to cancel the reservation.
Ok, thank you for contacting our service. Have a nice day.