Hello.
Hello, how can I aid you today?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you.
Thank you.
Can you please share your name to proceed further?
Myself Sarah Robinson.
Please stand by.
Sure.
 Sorry, no reservation found on your given name in our database to cancel it.
That's ok, no problem. Anyway thank you for checking out.
Thank you for contacting us.