Hello.
Hello, how may I help you?
I am Michelle Walker.
Nice to meet you Michelle.
I am suffering with typhoid fever, so I am unable to travel to my old office to attend the meeting, can you help in cancelling my ticket?
Ok, I will help you with the flight ticket cancellation.
Sure.
Sorry to say that there is no flight reservation on your name.
No issue, thank you.
Thank you.