Hello.
Hello, how may I guide you at present?
Usually I prefer a connecting flight, but my friend has already reserved my ticket with a direct flight. Can you please help me for changing my existing reservation?
Sure, we are here to help you to change it. Let me know your name to check with your previous reservation.
Sure, please check the reservation on the name of Benjamin Lopez.
Thanks for providing your name, please wait for few minutes.
Ok, I will wait.
Sorry to inform you that, there was no reservation found on your name to change it.
Ok, Thank you for your help.
Thank you for consulting our service.