Hello.
Hello, how can I assist you?
I need to cancel my ticket due to sudden change in my trip, can you aid me in cancellation process?
Sure, I am here to aid you. May I know your name please?
Amanda wright.
Ok, please wait a minute.
Ok.
Thank you for waiting, sorry no reservation found on your name.
No problem, thank you for searching.
Thank you for reaching us, have a nice day.