Hello.
Hello, how may I aid you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you aid me with that?
Sure, we will help you.
Thank you.
May I know on which name the ticket has been reserved?
Sure, my name is Sarah Taylor.
Please wait for some time, I will check with your reservation status and revert to you.
Sure.
Thank you for waiting. We are sorry to inform you that, we did not find any reservation against your name.
Ok, no worries.
Thank you for reaching us. Have a good day.