Hi.
Hello, how may I support you today?
I need to change an existing reservation due to sudden demise of my great grand mother. Can you help me with this?
Sure. For changing reservation we need your name, please mention it.
I am Nichole Gonzalez.
Ok, please wait a moment.
Ok.
Sorry to say that, there is no reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for approaching us.