Hello.
Hello, how may I assist you today?
As my to attend an international conference has been postponed, and again it has to start in the next week. So can you please help me to change an existing reservation?
Sure, may I know your good name please?
My name is Sandra Campbell.
Ok, please wait for a moment.
Sure.
Thanks for waiting, no reservation found with your name to change.
That's not a big problem. Thanks for your information.
Thanks for opting us.