Hello.
Hello, how may I help you?
I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled, can you please help me with cancelling my reservation?
Ok, I will help you.
Thanks.
Could I know your name please?
Sure, my name is Cynthia Green.
Green, please allow me  a moment.
Ok.
Sorry, there is no reservation with your name to cancel further.
Oh! It's ok no problem. Thank you for your information.
Thank you for opting us.