Hello.
Hello. How may I aid you?
I want to cancel the recent ticket  because the planned trip got cancelled suddenly. Can you please help me in cancelling the ticket?
Sure, I am here to help you out.
Thank you for accepting my request.
May I know your name please to proceed further?
My name is Nicole Campbell.
Nicole Campbell, we haven't found any reservation under your name in our database.
It's ok, thank you for checking my ticket status.
Thank you for approaching us.