Hello.
Hello, how may I help you?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Ok, I can do that for you. Let me check the status and revert you.
Ok.
May I know your name to proceed?
Sure, my name Ruth Thompson.
Thank you. Unfortunately we did not find any reservation on your name.
Ok, thank you.
Thank you for choosing us.