Hello. I am Shirley Lewis.
Hello, How may I assist you today?
I need to change my existing reservation, as my exam got postponed. Please help me in changing?
Sure, can you give me a minute to check with the reservation list?
Ok.
Thanks for waiting, we are sorry to say you that, your name is not found in our database.
Ok, no issues. Thank you for your service.
Thank you for choosing us.