Hi. I am Carol Hill.
Hello, how can I render you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
Sure, I will help you with that. Please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No issue, Thank you for the information.
Thank you for reaching us.