Hello.
Hello, how can I help you today?
I am Rachel Allen.
Yes, Allen.
I am planning to change an existing reservation, due to exams. Can you please change my reservation?
Sure, please be online. I will check your reservation status.
Sure, take your own time.
There is no reservation found under your name in our database, Allen.
That's fine. Thank you for your help.
Thank you for choosing us.