Hello.
Hello, how may I help you?
I need to cancel my reservation as my exams got cancelled, can you please help me out?
Sure, I am here to help you.
Thank you.
May I know your name?
I am Rebecca Parker.
Ok, please wait for a while.
Ok.
Sorry, there is no reservation found on your name.
Ok, no problem. Thank you.
Thank you for reaching us.