Hi.
Hello, what can I do for you today?
 I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
Sure, let me know your name to check for your reservation status?
Cynthia Harris here.
Please stand by.
Ok.
Sorry, no reservation found on your name in our portal to change it.
No issue, Thank you for the information.
Thank you for contacting us.