Hello.
Hello. How can I assist you?
Due to an urgency, I would like to cancel my recent reservation. Can you help me with this?
Sure, may I know your good name please?
My previous reservation has done with the name Catherine Hall.
Please be on hold. There is no reservation found under your name to do cancellation.
Ok, not an issue. May be my brother has already cancelled my ticket on behalf of me. Thank you for providing information.
Thank you for choosing us.