Hello.
Hello.
My name is Michael Brown.
How may I help you for today?
Previously I reserved a plane ticket with high fare but I want to cancel that ticket as there is special airline with low fare in my route.
Ok. Give me a second, I will check for your previous reservation.
Ok.
Sorry to inform you that there is no reservation found on your name in our database.
It's ok. Thank you for the information.
Welcome.