Hello.
Hello, how may I help you?
Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?
Sure, may I know your name please?
I am Samantha Turner.
Ok, please wait for a while.
Sure.
Sorry to inform you that there is no active reservation found with your name in our records.
No problem, thank you for the information.
Most welcome.