Hello.
Hello, how may I serve you today?
Can you please help me to cancel my reservation due to some health issues?
Sure, I am here to help you with this.
Thank you.
May I know your good name please?
Sure, my name is Donald Jackson.
Ok, please wait for a moment.
Sure.
Sorry Donald, there is no reservation found as per your name to cancel it.
No issues, thank you.
You are welcome.