Hi.
Hello, how may I address you?
I need to amend my reservation due to some issues, can you help me out?
Sure, I can do that for you.
Thank you.
Will you please let me know on what name your reservation was made formerly?
Ok, I have done on Gary Williams.
Ok, please allow me a moment.
Sure.
Thanks for waiting, we could not find any active reservation under your name in our data base.
That's ok, not an issue. Thank you for your help.
Thank you for consulting us, we look forward to serve you again.