Hi.
Hello. How can I assist you?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I am glad to help you. May I know your name?
Sure, my name is Jerry Mitchell.
Jerry, let me check your reservation status.
Ok.
Jerry, I did not find any reservation under your name in our database.
That's ok, thank you.
You are welcome and thank you for contacting us.