Hello.
Hello, how may I aid you?
I am Brian Robinson, can you please change my existing reservation?
Sure, I am gleeful to help you out. Please allow me a moment to check the reservation details on your name.
Ok, I will wait.
Sorry Robinson, there is no active reservation on your name in our data base.
That's ok, I will check with the mails and know the reason. Thank you for the information.
Thank you for contacting us.