Hello.
Hello. How may I help you?
Due to some personal work I want to cancel my recent reservation, can you help with that?
Ok, please let me know your name so that I can check your status.
Please check with the name of Nancy Hall.
Thanks for giving your name, please wait a moment.
Ok.
There is no reservation found with your name to cancel it.
It's ok, anyway thank you for your help.
Welcome, have a good day.