Hi.
Hello. How may I help you?
Can you please help me to cancel my reservation? Because I met with an accident.
That's so sad to hear. I will help you with that.
Thank you.
May I know on which name the ticket was booked?
My name is Susan Turner.
Ok, please hold on for a moment.
Sure.
Sorry, I could not find any ticket booked with your name.
Not an issue, thank you for checking.
Thank you, have a nice day.