Hi.
Hello, What can I do for you?
I would like to cancel my reservation due to some health issues.
Sure, I am blissful to help you. To proceed further Can I know your good name please?
Sure, my name is Janet Young.
Thank you for providing your name. Please give me a minute, I will check with your recent reservation.
Ok.
Sorry, There is no recent reservation found on your name.
Ok, thank you for your response.
Thank you for choosing us, Have a nice day.