Hello.
Hello, How may I aid you the day?
I am Amy Johnson. Due to sudden demise of my great grandfather, I am not able to attend to my destination so, I want to cancel my recent reservation. Can you help me with that?
Sure, I am grateful to help you. Please wait for a minute.
Sure.
Thank you for being patient. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issue.
Thanks for communicating with us.