Hi. I am Deborah Lee.
Hello, How may I help you today?
Owing an emergency want to cancel my reservation, can you help me with it please?
Sure, I will help you with that.
   Thank you.
Please wait a while.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's fine, thank you for the response.
Thank you for choosing us.