Hello.
Hello, how may I render you today?
Due to sudden demise of my granny, I want to change my existing reservation. Can you help me.
Sure, may I know your name please?
Carol Gonzalez.
Please wait a while, I will check the reservation list and get back to you.
Sure.
Thanks for waiting. We tried hardly to change your reservation, but no reservation found on your name.
Ok, no worries at all. Thank you.
Thank you for choosing us.