Hello.
Hello, how can I help you?
I need to cancel my reservation as I have met with an accident. Can you help me with that?
Sure, may I know your name please?
Sure, my name is Justin Evans.
Ok, please wait for a moment.
Sure, I will wait for your response.
Sorry, there was no reservation found with your given name.
Not a problem, anyways thank you for the information.
Thank you for opting us.