Hello.
Hello, how can I serve you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I will help you with it.
Thank you.
May I know your name please?
I am Kenneth Miller.
Please wait for a while.
Sure.
We don't have any reservation on your name to cancel.
No problem, thank you for the information.
Thank you.