Hello.
Hello, how can I help you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it please?
Sure, may I know your name?
My name is Jacob Martinez.
Please wait.
Ok.
Sorry to say, no reservation found with your name.
That's ok, thank you for the response.
Thanks for reaching us.