Hello.
Hello, how may I help you?
I want to change my existing reservation, due to heavy rainfall at my destination.
Sure, I will help you.
Thank you.
May I know your name please?
Sure, my name is Amanda Miller.
Ok, please wait for a while.
Sure.
Thanks for waiting, no reservation was found on the name of Amanda Miller.
No problem, thanks for your service.
Thank you for reaching us.