Hello.
Hello, how can I help you?
Due to heavy rain, I want to cancel my reservation. Can you help me?
I am here to help you. May I know your name please?
Larry Robinson here.
Ok, please wait.
Sure.
Thank you for waiting, sorry to inform we didn't find any reservation on your name.
No issue, Thanks for the information.
Thank  you for reaching us, have a nice day.