Hi,.
Hello, how can I assist you today?
I want to cancel my reservation, can you help me with that?
Sure, I can help you easily.
Thank you.
May I know your name to check your reservation and cancel it as per your request?
Sure, I am Kathleen Jones.
I regret that there is no reservation has been found with your name.
Ok,  no issues. Thanks for your response.
Thanks for consulting us, have a nice day.