Hello.
Hello. What service that you are looking from our agency?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
Sarah Johnson here.
Please be on hold.
Sure.
I regret to say this Sarah Johnson, I am not able to find any of the active reservation under your name in our booking list.
No problem, Thanks for the information.
Thank you for contacting us, have a good day.