Hi.
Hello. How may I assist you?
Can you change my flight ticket reservation?
Sure, I am glad to help you and can you please mention your name please?
I am Margaret Hill.
Thank you for waiting, please allow me a moment.
Sure.
Thank you for waiting, the is no flight reservation found for the user name in our back end to change your booking.
Ok, not a problem.
You are most welcome and thank you for approaching us.