Hello.
Hello. How can I assist you today?
My name is Carolyn Hernandez, I want to cancel my reservation as my plan to meet my friend is cancelled. Can you cancel my reservation?
Sure, please allow me a moment to check for the previous reservation.
Sure.
Carolyn Hernandez, there is no reservation found under your name.
Ok, thank you for the information.
You are welcome. Thank you for contacting us.