Hello, I am George Martin.
Hello, how may I assist you?
I want to change my existing reservation due to postponed of my exam date. Can you please help me with this?
Sure, I will help you.
Thank you.
Please wait a moment, I will check the reservation list and get back to you.
Sure.
Sorry George Martin, there is no active reservation on your name.
No problem, thanks for your information.
Thank you so much for choosing us.