Hello,.
Hello, how may I assist you today?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, I will help you with cancellation.
Thank you.
May I know your name please?
Sure, I am Kathleen Perez.
Please wait for a moment, while I check for the reservation.
Ok.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Ok, no issues. Thank you for your information.
Thank you for visiting us, we hope see you again.