Hello.
Hello, how may I assist you for now?
I would like to change my existing reservation, due to health issues. Can you please help me?
Ok, may I know your name to check with your previous booking?
My name is William Carter.
Ok, please be on hold for a while.
Sure.
William Carter, there is no active reservation by your name. Thank you for choosing our agency.
No problem, thank you for checking.
Have a great day ahead.