Hello. I want to change my reservation because my examination dates are postponed, can you help in that?
Yes, I will help you. Please wait a moment.
Ok.
Can you please provide me your name?
I am Patricia Allen.
Sorry to tell you that, there is no previous reservation found with your name.
It's ok.
Thank you for your positive response. Have a nice day.
Your welcome.
Thank you for reaching us.