Hi.
Hello. How can I aid you?
Owing to an emergency, I want to change my existing reservation.
Sure, may I know the name to check for the status?
Sure, Elizabeth Young here.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting. Here, there is no active reservation has been found under your name in our database to amend it.
Ok, no issues. Thank you.
Thank you for reaching us.