Hello.
Hello. How may I aid you?
I have made a reservation earlier to meet my friends but it got postponed as of now, can you help me with changing my reservation?
Sure, may I know your name please?
My name is James Campbell.
Please be on hold.
Ok.
Thank you for your time, we couldn't find any active reservation in your name.
No worries, thank you for your information.
Thank you for reaching us.