Hello.
Hello, how may I help you?
I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
Sure, may I know your name please?
Sure, Kevin Carter here.
Please be on hold.
Sure.
Thank you for your time, we did not find any active reservation in your name to make changes further.
Ok, no problem. Thank you for the information.
Thank you for reaching us.