Hi. I am Kenneth Evans.
Hello, how may I help you?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, we are here to help you.
Thank you.
Please, stay online. I will check the previous list and revert to you.
Sure.
Thank you for your valuable time. No reservation was found on your name to cancel.
Ok, no problem.
Ok, fine.
Thanks for your information.
Thank you for reaching us, have a good day.