Hello, I am Ruth Miller.
Hello, how may I provide assistance to you?
Due to bad weather, match has been postponed. Can you please help me out in changing my existing reservation?
Sure, please wait I will check the existing reservation on your name in the database and get back to you.
OK.
Sorry, there is no reservation found on your name to change.
OK, no issue. Thanks for the kind response.
Thank you for reaching us.