Hello.
Hello, may I know your name please?
I am Roberts Adams.
Yes, how may I aid you for today Adams?
I made a reservation to New York to attend a music concert but the concert is cancelled, can you cancel my ticket?
Sure, I am here to assist you. Give me a moment to check existing reservation in our listing.
Sure.
Sorry, I do not find any reservation under your name to cancel. It might not be confirmed previously.
Ok, thank you for the information.
Thank you for opting our service. Hope you have a great day ahead.