Hello.
Hello. How may I aid you?
Can you please cancel my recent reservation, due to sudden demise of my grandfather?
Sure, I am here to help you out. May I know your name to check your reservation status?
The ticket is under the name Michelle Smith.
Ok, please wait for a moment.
Sure, I will wait for your response.
Sorry, there is no reservation found on your name in our records.
That's fine, anyway thank you for checking.
Thank you for approaching us.