Hello.
Hello, how can I best serve you now?
 I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?
Sure, may I know your good name please?
Sure, my name is Andrew Nelson.
Ok, please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, not an issue. Thanks for your information.
Thanks for approaching us.