Hi.
Hello, how can I help you?
I am Nancy Evans.
Ok.
Can you help me in cancelling my reservation, as my exam is postponed?
Sure, I am here to help you.
Ok.
Please wait for a couple of minutes.
Sure, I will stand by.
Sorry Nancy Evans, no reservation found on your name in our data list.
That's ok, thank you for checking.
Thank you for approaching us, have a great day.