Hello.
Hello. How can I aid you?
Can you please help me to change my recent reservation as my business schedule is postponed?
Sure, may I know the name to check for the status.
The ticket is under the name Eric Nelson.
Please be on hold.
Sure.
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
That's not an issue, anyway thank you for checking.
Thank you for reaching us.