Hi.
Hello. May I know your name?
Myself Virginia Miller.
Virginia Miller, how may I assist you today?
Due to sudden death of my grandmother, I want to change my existing reservation. Could you please help me?
SUre, please wait for a moment I will check the reservation details.
Ok.
Virginia Sorry, I cannot find any reservation with your name.
That's ok. Thank you for the help.
It's my pleasure.