Hello.
Hello. May I know how best I can help you today?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I'll try to help you in changing an existing reservation. Could you please let me know your name to check the reservation list?
Thank you. My name is Margaret Martin.
Thank you for providing your name, please wait a moment.
Sure.
Thank you for waiting, Sorry there is no active reservation have been found under your name in our database to amend it.
That's fine, thank you for your service.
Thank you for approaching us.