Hi.
Hello, may I help you?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Sure, I can help you in that.
Thank you.
For that, I need to know your good name to track the details, Can you please provide me?
I am Patrick King.
Ok, please wait for a moment.
Sure.
Sorry to specify that, there is no active reservation found on your name to cancel it.
Ok, no issues. Thanks for the information.
Thanks for communicating with us.