Hello.
Hello, how can I guide you for today?
I am Shirley Collins. Owing to an emergency I want to cancel my recent reservation. Can you please help me with this?
Sure, I will help you with that.
Thank you.
I regret to say this Shirley Collins, there is no active reservation with your name to cancel.
No problem, thanks for your information.
You are welcome, thank you for reaching out here.