Hello.
Hello. How may I assist you today?
I want to cancel my reservation, due to some health problems I am unable to travel those dates, so can you please cancel my reservation?
Sure, I will help you to cancel that reservation.
Thanks.
But I need your name to check that reservation.
Sure, my name is Alexander Anderson.
I cannot find any reservation with your name in our database.
It's ok no problem. Thank you for your information.
It's my pleasure, have a great day.