Hello.
Hello. How may I aid you at this moment?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I am happy to help you. Can I know your name please?
Thank you. Please check the reservation with my name Amy Scott.
Ok, please wait a minute.
Sure, take your time.
Sorry to tell you, there is no active reservation found with your name in our database to cancel the ticket.
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
You are most welcome. Thank you for choosing us.