Hello.
Hello, how may I help you?
Due to some family problems I want to cancel my recent reservation. Can you please help me with this?
Sure, we are here to help you.
Thank you.
May I know your name please?
I am Brain Gonzalez.
Sorry to inform you that there is no active reservation on your given name.
Ok, no problem. Thank you for checking.
Thank you for contacting us.