Hi,.
Hello, how may I serve you today?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Sure, I will help you with that.
Thank you.
May I know, on what name the ticket has been reserved?
Please check with the name Jacob Baker.
Ok, please wait for a minute.
Sure.
Thank you for waiting, there is no reservation found on your name.
Ok, no issues. Thanks for the information.
Thank you for opting us.