Hi.
Hello, how can I help you today?
I am planning to change my reservation, can you help me in changing?
Sure, can you please mention your name to check your reservation details in our database?
I am Jacob Hill.
Please wait for a while, let me check your reservation status.
Ok.
Sorry, I did not find any reservation by your name in our database.
That's ok, thank you.
Thanks for reaching us.