Hi.
Hello,.
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
How may I aid you?
Please help me with that.
Sure, I am here to help you out. May I know your name to check the reservation status?
Sharon King here.
Sorry Sharon King, there is no active reservation on your name in our database.
That's ok, thank you for your help.
Thank you for reaching us Sharon King.