Hello.
Hello. How can I aid you today?
Can you please aid me to cancel the ticket? Because I have cancelled my trip due to some financial issues in the family.
 Yes, I will definitely try my best to help you in cancelling your reservation. Please share me your good name to check your reservation status.
Sure, I have reserved my previous  ticket with the name Lisa Lewis. So, please check the ticket status with this name.
Ok, please wait for a while.
Ok, I will wait for your reply.
Sorry to say that, we have not found any active reservation on your name in our records.
Oh! It is sad to hear from your travel agency. Anyways thank you for checking the ticket status and providing the information.
Thank you for reaching us.