Hi.
Hello, may I know how best I can help you today?
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
 Sure, I am here to help you with that. May I know your name please?
My name is Scott Anderson.
Thank you. Please wait for a while, let me check your reservation status.
Ok.
Sorry, I did not find any reservation by your name in our database.
That's ok, thank you.
Thank you for reaching us, have a nice day.