Hello.
Hello, how can I help you?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Yes, I am here to help you. May I know your name please?
Thank you, my name is Scott Phillips.
Ok, please stand by.
Ok.
Thank you for your time, sorry no reservation found on your name.
Not an issue, thank you for the information.
Thank you for reaching us, have a nice day.