Hello.
Hello, how may I aid you?
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
Sure, may I know your name?
Thank you. Myself Angela King.
Please give me a moment to check your ticket status.
Sure.
Sorry Angela King, no reservation is available by your name.
Ok, no problem. Anyway thank you for checking out.
Thank you for reaching us.