Hello.
Hello. How can I assist you today?
My name is Richard Smith. I want to change my reservation because my friend cancelled his trip so I too want to cancel. Can you help me?
Sure, will you mention the name for checking the reservation?
I had reserved on the same name I had mentioned.
Please give me a moment.
Sure, I will wait.
There is no reservation found under your name. Thank you for reaching us. Have a great day.