Hello.
Hello. How can I help you?
Owning to an emergency I want to cancel my recent flight reservation, can you help me with that?
I can help you with that. Can I know your name please?
Sure, the previous reservation is done under the name Samuel Turner.
Sorry Turner, there is no reservation found on your name in our database.
Ok, no problem, I will search any other way. Thank you for your information.
Thank you for approaching us.