Hi.
Hello. How can I help you for the day?
Can you please help me in cancelling my recent reservation?
Sure, I am gleeful to help you with that. Can I know your name please?
Mary Jackson here.
Please wait for a while, let me check your previous reservation status.
Ok.
Thank you for waiting.
My pleasure.
There is no reservation found under  your name in our reservation list to cancel.
Not a problem, thank you.
Thank you for contacting us, have a great day.