Hi.
Hello, how may I assist you today?
 I want to cancel my recent reservation, because I want to travel  with my friends by road.
Sure, may I know your good name for further checking?
Michelle Martinez.
Please wait for a moment.
Ok.
Sorry to inform you that, there is no reservation found as per your name in our database.
That's ok, thank you for checking.
Thank you for reaching us with a query.