Hello.
Hello, may I know your name please?
Sarah Johnson is my name.
How can I oblige you Sarah Johnson?
I need to cancel my reservation, as I need to stay back in own city due to hails on roads and heavy snow at my destination. Can you please help me in cancelling my reservation?
Sure, I will help you to cancel. Please be on hold.
Sure, I will wait for your response.
Thanks for being on hold. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thanks for your quick response.
Thanks for availing our service.