Hello.
Hello, how may I help you?
As my plan to visit my grand parents house got postponed due to heavy rains, I want to change my reservation. Can you please help me with that?
Sure, I am here to help you.
Thank you.
May I know your good name please?
I am Paul Phillips.
Sure, please wait for a while.
Ok.
Sorry, no reservation found on your given name.
It's ok, thank you for your information.
Thank you for choosing us.