Hi.
Hello, may I know your name?
I am Benjamin Davis.
How may I help you Benjamin?
I would like to change an existing reservation due to sudden change in a trip.
Sure, let me check the status and revert you.
Ok.
Thanks for your time. We found your reservation. May I know your updated journey details to proceed?
 Sure,I would like to travel from CA-LAX to MA-BOS.
Can you provide your travel dates aswell?
My travelling dates are 09/13 and 09/15. I need a direct flight.
Ok. There are no flights available at this moment.
NO issue.
Thank you for choosing us.