Hello.
Hello, how can I assist you today?
I need to cancel my reservation as I need to stay back in my own city due to my house has collapsed by Floods. Can you help me out?
Sure, may I know your good name?
I have made my reservation on the name Helen Mitchell.
Please wait for a moment.
Ok.
Sorry to say that, no reservation was found with your good name.
No issue, thank you for your information.
Thank you for opting us.