Hello.
Hello, how may I aid you for today?
I want to cancel my recent reservation because of some personal work. Can you please help me for cancelling the recent reservation?
Sure, I am here to help you about that. Can you please help me with your name so that I can check the active reservation status under your name?
Thank you, my name is Donna Scott.
Hold on for a minute please to check.
Sure.
Sorry Scott, there is no reservations under your name to cancel.
Ok, no problem.
Ok.