Hello, I am Emma Wright.
Hello, how may I assist you?
I am having an urgent meeting on the date I wanted to travel, I need to cancel my ticket. Can you help me?
Sure, I am happy to help you. Hold on for a moment.
Take your time.
I found a reservation on your name, shall I proceed to cancel?
Yes, please proceed.
Your ticket has been cancelled.
Thank you for cancelling my ticket.
Welcome, thank you for choosing us. Have a great day.