Hi.
Hello, how may I guide you?
Could you please help me to update my journey dates in my existing reservation?
Sure, we are ecstatic to help you.
Thank you.
May I know your name?
I am Dennis Hall.
Please wait a while.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.