Hi, I am Rachel Jones.
Hello Rachel Jones, how can I help you?
Due to the sudden change in climate, my badminton match got cancelled. So I want you to cancel my existing reservation.
Ok, I can help you with that. Please wait, I will check your reservation and update you.
Sure.
Sorry, no reservation has been registered with us on your name to cancel.
Ok, not an issue.
Thanks for approaching us, have a nice day.