Hello.
Hello, how can I assist you now?
Please change my existing reservation due to some health issues?
Sure, I am happy to help you with that. Can I have your name please to check your reservation status?
I am Donald Perez.
Ok, please wait a moment.
Sure.
Sorry Donald Perez, no reservation has found under your name to change.
Ok, not an issue. Thank you for your information.
Thank you for choosing us, have a good day.