Hello.
Hello. How can I assist you today?
I need to cancel my recent reservation due to some bad  health conditions.
Sure, I am here to help you.
Can you help me?
May I know your name?
I am Christine Johnson.
We found a reservation on your name, shall I proceed with cancellation?
Yes, please cancel it.
Your cancellation has been confirmed on name of  Christine Johnson. Thank you for approaching us.