Hello.
Hello. How may I assist you?
I want to cancel my recent reservation due to ongoing tornado at my source point, can you help me with that?
Sure, I am here to help you out. May I know your name please?
Thank you. I am Jack Gonzalez.
Wait a moment please.
Sure.
Jack Gonzalez, we haven't found any reservation under your name in our database.
Ok, no problem. Thank you.
Thank you for choosing us.