Hello.
Hello, how can I guide you for today?
I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
I will help you with that. May I know your name?
Dorothy Hill here.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok no problem, thank you for your services.
Thank you for contacting us, have a nice day.