Hello. I am Michael Davis.
Hello. How can I assist you?
I want to change my existing reservation, can you please help me with this?
OK, I will help with that amendment as I need some time to check the reservation records. Please wait a moment.
Sure, take your time.
Thank you for waiting, there is no reservation been found on your name to change. Thank you for connecting with our agency.
Ok, no problem. Thank you for your time.
 Thank you for choosing our agency.