Hi.
Hello, how may I assist you?
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with the cancellation?
Sure, may I know your name to cancel your reservation?
Sure, I am Emily Phillips.
Ok, please wait a moment.
Sure.
Sorry, there is no reservation found on your name.
Ok, thanks for the information.
Thank you for opting us.