TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I aid you today? 
 customer: Can you please check for the flights on the route from BOS to DEN? 
 agent: Sure, can you please provide your departure and arrival dates? 
 customer: My journey dates are from Oct 20 to Oct 22. 
 agent: Are you looking for any preferred class? 
 customer: Any class will be ok but my depart time will be in afternoon. 
 agent: Do you have any other specifications to be met? 
 customer: I need 1 connection flight. 
 agent: Kindly mention your name? 
 customer: Myself Mark Phillips. 
 agent: We have found a connected flight of United airlines, flight number-1018 class-economy depart time-afternoon 15:00 PM and fare is 200. 
 customer: Please book it. 
 agent: Sure, your ticket has been booked. 
 customer: Thank you for helping me.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello, how can I help you? 
 customer: My name is Virginia Smith, can you please help me to cancel my reservation? 
 agent: Sure, I will help you. 
 customer: Thank you. 
 agent: There is no reservation on your name in our database. 
 customer: No problem. Thank you so much. 
 agent: Thank you for opting us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: Jacob Lewis here. 
 agent: What service that you are looking from our agency Lewis? 
 customer: I want to attend a seminar in Washington. Can you please help me for booking the flight ticket? 
 agent: Sure, I am mirthful to help you with that. Can you please help me out with your respective airport codes to go there? 
 customer: My airport codes are from PHX to DCA. 
 agent: Ok, may I know your departure and return dates of travelling? 
 customer: My travelling dates are from 03/27 to 03/29. 
 agent: Please wait a moment to check the flights availability and I will revert back to your with a good news. 
 customer: Ok, I will wait for your response. 
 agent: Based on your travel details, I have found a flight with a single connection with a fare of 100 from Hawaiian airlines. If you are ok with this, please inform me to book the flight. 
 customer: Please proceed for booking the flight ticket. 
 agent: Sure, your ticket has been confirmed in flight number 1002. 
 customer: Thanks for helping me. 
 agent: Thank you for using our services, hope you have a great journey.

SOLUTION:
book