Hello,.
Hi. How may I support you today?
Due to some emergency situation in my city, I would like to change my existing reservation. Can you help me with that?
Sure, may I know your name?
I am Virginia Brown.
Please wait a moment I will check and get back to you.
Ok.
Thanks for waiting, there is no reservation found with your name.
Ok, No issue.
Thanks for contacting us, have a nice day.