Hello. My name is Raymond Robinson.
Hello, welcome to ABC Agency. What kind of help may I do for you Raymond?
Actually I have a seminar to present in NYC but, in the last minute the location of seminar is changed to Orlando. Could you help me in changing the destination of travel?
Sure, I can help you in making some changes with your existing reservation. Please hold on for a moment so that I can check the status.
Sure.
Thank you for waiting. Sorry, there is no ticket previously booked with your name.
That's ok. Thank you for your time.
Thank you. Have a nice day.