Hello.
Hello, how may I aid you?
Due to my health problem I want to cancel my reservation, can you please help me to cancel my reservation?
Sure, We are glad to assist you. May I know your name?
I am Jennifer Adams.
Please give me a moment. I will check the status and revert you.
Ok.
Thank you for waiting.
No problem.
We found a recent reservation on your name.
Ok.
Your reservation has been cancelled.
Thanks for your good service.
It's my pleasure to help you.