Hello.
Hello, how can I aid you?
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
Sure, we are here to assist you.
Thank you.
May I know your name to check in the reservation list?
My name is George Scott.
Ok, please hold on. I will revert to you.
Sure.
Thanks for being on hold, there is no reservation found on your name.
Ok, not an issue. Thank you.
Thanks for choosing us.