Hello.
Hello, how may I guide you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, please hold on for a moment. Can I know your name?
My reservation was done under the name Emily Nelson.
I am sorry, there are no reservations with your name.
That's ok, not an issue. Anyways, thank you for the information.
Thank you, have a good day.