In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello. 
 customer: I am Karen Walker. 
 agent: How can I assist you? 
 customer: I want to book a ticket from PHL to JFK to attend seminar, can you help me in booking? 
 agent: Sure, please provide me your journey dates. 
 customer: I am departing on 03/17 and return on 03/19. 
 agent: Please wait for a minute. 
 customer: Sure. 
 agent: I found a flight in Southwest airlines with price 200. Shall I book the ticket for you? 
 customer: Please proceed for booking. 
 agent: Your ticket is confirmed and the flight number is 1018. 
 customer: Thank you. 
 agent: Thank you for contacting us.
book