Hi I am Karen Smith.
Hello Karen Smith, how can I help you?
I want to reschedule my existing reservation as my interview got postponed. Can you help me out with it?
Sure, can you please provide your new reservation details?
Ok. My Origin is NY - JFK and Destination is MA - BOS. My travelling dates are from 05/09 to 05/11.
Sorry to say there were no reservation found on your name.