Hello.
Hello, do you need any help from us?
I want to cancel my reservation due to heavy rainfall at my place, can you please help me?
Sure, could I have your name please?
My name is Stephen Johnson.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, not a problem. Thank you.
You are welcome, have a great day.