Hello.
Hello. What help can I assist for you?
I want to change my reservation, due to some health problems I am unable to travel those dates, can you please change my reservation?
Ok, I am oblige to help you. Can you please tell me your name?
Thanks, my name is Brenda Jones.
Sorry Jones, no reservation found on your name in my database.
Oh! It's ok no problem. Thank you for your information.
Most welcome.