Hello.
Hello, how can I help you?
I am Michael Adams.
Ok.
Can you help me in changing my existing reservation as my plan to attend for flower festival got postponed?
Sure, I am here to help you.
Thank you.
 Please wait, let me check  your reservation status.
Sure.
Thank you for waiting, we are sorry no reservation found on your name.
It's ok, thank you.
Thank you for reaching us, have a nice day.