Hello.
Hello. How may I help you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
May I know your name please?
My reservation was done under the name Susan Thompson.
Please wait for a moment.
Sure, take your time.
Sorry, there is no reservation found under your name.
That's ok, not an issue. Anyways, thank you for the information.
Most welcome.