Hello.
Hello, how may I aid you today?
My name is Eric Green. Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, we are here to help you.
Thank you.
Please wait a minute.
Sure, I will wait for you response.
There is no active reservation on your name to cancel in our database.
That's ok, no problem. Anyway thank you for checking.
Thank you for choosing us.