Hi.
Hello. How may I help you?
I am Brenda Evans, I need to cancel my reservation as my exams got cancelled due to bad weather. Can you please help me out?
Sure, I am gleeful to assist you in that flight ticket cancellation.
Thank you.
Please wait for a moment.
Sure.
I could not find your previous reservation found under your name when I have checked.
It's ok, it might not be done booking properly at the time of booking. Anyway thank you for the information.
Thank you for approaching us and have a nice day.