Hi.
Hello. How may I help you?
I want to make a flight ticket reservation from OAK to MSP, can you please help me?
Sure, when are you planning to start and return on?
Sure, my planned travelling dates are Aug, 29 and 31 respectively.
 Could you let us know if you have any class preference?
I am comfortable to travel in any class.
 Is there any other specifications required?
Yes, flight has to be with single connection.
May I know your name?
Sure, I am William Mitchell here.
There is a connecting flight-1013 in economy class, shall I proceed?
Please proceed for booking.
Ok, booking is done on Southwest airlines.
Thank you for your help.
Welcome William Mitchell.