Hello.
Hello, how may I aid you?
I want to cancel my recent reservation due to some health issue. Can you help me?
Sure, may I know your name?
Sure, I am Carol Nelson.
Please give me a moment to check your ticket status.
Sure, take your time.
Sorry Carol Nelson, no reservation is available by your name.
Ok, not an problem. Thank you for your information.
Thank you for reaching us.