Hello, Emma Smith here.
Hello, how can I guide you for today?
I would like to change my reservation today due to my office work, can you help me?
Please give me a minute, I will check the availability of flights on this route.
Ok, please inform me my previous booking status.
Sorry, there is no reservation found under your name in our database.
Ok, that's fine, thank you for checking anyways.
Thank you for contacting us, have a nice day.