Hello.
Hello, how may I help you?
I want to do some changes in my existing reservation. Can you help me for that?
Sure, I will help you. Can you please help me with your name?
My name is Ruth Adams.
Thank you. Please wait, let me check your reservation status.
Sure, I will wait for your response.
I found your reservation in our database, please tell us your travel dates.
My travelling dates are Mar 26 and Mar 28.
Thank you. Please let me know your source and destination airport codes.
My travelling airport codes are EWR to MSP.
Would you like to travel in a connecting flight or a direct flight?
I prefer to book a single connecting flight.
Are you looking for any other help from my side?
No.
Sorry, there is no flight available on your preferred travel dates.
That's ok, thank you for checking.
You are most welcome.