Hi.
Hello, how may I help you?
I want to change my reservation which is done recently due to some health issues, can you please help me out?
Sure, please wait for a while.
Ok, I will wait.
Can I know your name please?
Sure, my name is Brandon Jones.
Sorry Jones, there is no active reservation found with your name in our records.
Ok, no problem. Thank you for your service.
Most welcome.