Hi.
Hello, how can I assist you?
Will you please assist me to change my existing reservation as my plan to meet my friend got postponed?
Sure, I can help you with that. May I know your good name please?
I am Gary Allen.
Ok, please wait for a while.
Sure.
Gary Allen, there is no active reservation found under your name to do changes in that.
That's ok, not an issue. Thank you for your information.
Thank you for choosing us.