Hello.
Hello. How may I assist you?
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
Sure, I am here to help you with your concern.
Thank you.
May I know your name please to check the status of your reservation?
Myself Nicole Hernandez.
Please wait a moment.
Sure.
Nicole Hernandez, no reservation has been found on your name in our database.
Ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.