Hi.
Hello, how can I serve you today?
I'm Thomas Carter. My planned trip has been cancelled as of now, can you please help me in cancelling my ticket?
Sure, we are glad to help you. Ok, please wait for a while, let me check.
Sure.
Thank you for waiting. We did not find any reservation against your name.
That's ok, no issues. Thank you for your assistance.
Thank you for  reaching us. Have a nice day.