Hi.
Hello, how may I assist you today?
Owing an emergency want to cancel my reservation, can you help me with it please?
Sure, we are here to help you. Can I have your name to proceed further?
Thank you, my name is Andrew Phillips.
Ok, please wait a moment.
Ok.
 Thank you for your time, unfortunately no reservation found on your name.
That's ok, thank you for the response.
Thank you for reaching us.