Hello.
Hello. How can I assist you?
 I want to travel from CLT to IAD. Can you please make a reservation for me?
Sure, can I know the travel dates please?
Sure, I want to travel on Jan 17 and need to return on Jan 19.
Do you have any requirements?
I need a direct flight.
May I know your name please?
Steven Scott.
Sorry, there are no direct flights available as per your request.
Ok, no problem.
Thank you for approaching us.