Hello.
Hello, how can I help you?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, can you please let me know your name to check with the reservation status in our database?
My name is William Thompson.
Please allow me 2-3 minutes.
Sure, take your time.
Thank you for waiting, William Thompson. Sorry, there is no active reservation found under your name to cancel.
That's ok, thank you for checking.
Thank you for reaching us.