Hello, I am Carol Brown.
Hello, how can I help you?
I just want to change my recent reservation, due to my seminar has been postponed. Can you help me with that?
Sure, I am happy to help you. Please wait for a while.
Sure, I will wait.
Thank you for being patient, There was no reservation found on your name.
It's Ok, no problem. Thanks for your assistance.
Thank you for approaching us.