Hello,.
Hello, how may I assist you?
I am Rachel Roberts. Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Sure, we are here to help you. Please wait a moment, I will check the reservation states.
Ok, take your time.
There is no reservation based on your name.
That's fine, thanks for the information.
Thank you so much for choosing us.