Hi.
Hello, how may I address you?
I want to change my existing reservation due to prepone of my exams. Can you help me in that?
Sure, may I know your name to check the status and revert you?
Myself Virginia Harris.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no reservation found by your name in our data base.
Ok, no problem. Thank you.
Thank you for approaching us.