Hello.
Hello, how can I help you today?
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?
Sure, I am glad to help you.
Thank you.
May I know your good name to proceed further?
Myself Frank Williams.
Please be on hold. I will check and revert you.
Ok.
There is no reservation found on your name in our database.
It's ok, thank you.
Thank you for opting us.