Hello.
Hello, how may I be at your assistance?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, may I know your name please?
I am Steven Collins.
Give me a moment.
Ok, take your time.
Thank you for being waiting, we did not find any active reservation in your name to cancel.
That's ok. Anyways, thank you for your help.
Thank you for opting us.