Hello, I am Samantha Jones.
Hello, Samantha Jones. How may I aid you today?
Due to technical issues, I want to cancel my reservation. Can you help me with it.
Sure, we are happy to favour you. Please hold on for a moment.
Sure.
Thanks for being on hold, we are sorry to say that no reservation has found based on your name.
No issues.
Thank you for approaching us, have a joyful day.