Hi.
Hello. How may I assist you?
Can you please help me to cancel my reservation as my trip got cancelled?
Sure, I am here to help you.
Thank you.
May I know your name please to check your reservation status?
I am Dorothy Adams.
Please hold on a moment.
Sure, take your time.
Dorothy Adams, no reservation has been found on your name in our database.
That's ok, thank you for your service.
Thank you for choosing us.