Hi.
Hello, how may I best serve you today?
I recently reserved a ticket to visit my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you help me with that?
Sure, we are here to help you.
Thank you.
It would be helpful to me if you please provide your good name to cancel your reservation?
Sure, I am Michael Collins.
We are happy to inform you that we found a reservation on your name, shall I proceed with cancelling?
Yes, please cancel it.
Your ticket has been cancelled successfully, thank you for opting our agency.