Hello.
Hello. How may I help you?
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
Sure, may I know your name?
Sure, please check the reservation with my name Ashley Roberts.
Ok, please wait a minute.
Sure, take your time.
There is no reservation found under your name.
It's ok fine, no problem. Anyway, thank you for your time.
Most welcome.