Hi.
Hello. How may I aid you today?
As my tournament got postponed, can you help me to change my existing reservation?
Sure, I will help you. Can you please provide your name to check your previous reservation?
Sure, my name is Sharon Collins.
Please wait a moment.
Ok.
We regret that, there is no reservation found with your name in our records.
That's ok, thank you.
Thank you for reaching us, have a great day.