Hi.
Hello, how can I help you?
This is Lisa Gonzalez.
Nice to meet you.
I want to change my recent reservation as my plans got postponed, can you help me with that?
Sure, I can help you with that. Please wait for a while.
Ok.
Lisa Gonzalez, there is no active reservation found under your name to do modifications in that.
That's ok, thanks for checking.
Thank you for choosing us.