Hello.
Hello, how may I help you?
As my meeting got postponed with my client at New York, can you please help me in changing my existing reservation to New York?
Sure, can I know your name?
My previous reservation has done with the name Michael Scott.
Please hold on a moment.
Sure.
Sorry, there is no reservation found on given name.
Ok, not an issue. Thank you for providing information.
Thank you for reaching us.