Hello.
Hello, how may I assist you?
Due to an emergency, I want to cancel my reservation. Can you help me?
Sure, we are here to help you. May I know your good name?
Laura Gonzalez here.
Please, stay online. I will check the previous list and revert to you.
Sure.
Thank you for your valuable time. No reservation was found on your name to cancel.
No problem, Thanks for the information.
Ok. Thank you for reaching us, have a good day.