Hello.
Hello, how can I assist you?
I would like to change my reservation, can you please help me out with that?
Ok, please can I know your name to check for the availability?
Sure, myself Christine Perez.
Ok, please wait a moment.
Sure.
Thank you for waiting, sorry as per your need there is no reservation been found on your name to amend.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing our agency.