Hello, myself Rebecca Jackson.
Hello, how may I help you? Jackson, nice to meet you.
My grandfather is not well, I have to stay for some more days in Seattle, can you please help me to change my reservation?
Sure, please wait for a mean while to check for the availability of a reservation to change it.
Sure.
Sorry Jackson, there is no reservation found on your name to change your reservation.
No problem, thank you for checking.
You are welcome.