Hello.
Hello.
I am Elizabeth Young.
How can I help you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Elizabeth Young, I am willing to help you for this. Let me check your reservation status in our records.
Sure, I will wait for your information.
Elizabeth Young sorry for inconvenience, no reservation is found with your criteria.
That's ok, no problem. Anyway thank you for checking.
Thank you very much for utilising our agency.