Hello.
Hello. Welcome to flight booking agency, how can I help you?
I planned a trip to New York, but the snowfall in New York is heavy, so I want to change my existing reservation. Can you help me?
Sure, I can help you in changing your previous booking. Can I have your name for checking in our data base?
Sure, my name is Elizabeth Adams.
Please wait a moment to check your booking Adams.
Ok.
Thank you for your information and your patience. Sorry Adams, there is no booking found on your name in our data base to change it.
That's fine, thanks for your information.
Thank you for your valuable time in reaching us. Have a nice day.