Hello,.
Hello, how may I aid you?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
Sure, let me check the reservation list and revert you. May I know your name to check?
Sure. I am Anthony Davis.
Ok, please wait.
Ok, take your time.
We could not find any reservation on your name.
No problem. Thanks for the information.
Thank you for approaching us.