In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello. What can I do for you now? 
 customer: Due to the sudden demise of my Granny, I am unable to catch a flight. 
 agent: Ok. 
 customer: So I had a request to you to cancel my existing reservation? 
 agent: Sure, I will cancel your reservation. For this I want to know your name. 
 customer: Sure, my name is Ronald Rodriguez. 
 agent: Give a minute, I will get back to you. 
 customer: Sure. 
 agent: Thanks for waiting. You have no reservation found with  your name. 
 customer: Ok, no problem. 
 agent: Thank you for approaching us. 
 customer: Thanks for your valuable information. 
 agent: Have a pleasant day.
no_reservation