Hello.
Hello, how may I help you today?
 I am William Evans want to cancel my reservation due to heavy snow storm. Can you help me in cancelling?
Sure, I will help you with cancellation. May I know your good name?
I have already provided.
Please wait for a moment, while I check for the reservation.
 Ok.
Thank you for waiting, sorry there is no reservation found on your name in your system data.
Ok, no issues. Thank you for your response.
Thank you for reaching us.