In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Could you please help me in flight ticket booking process from AUS to OAK? 
 agent: Sure, I can help you with that. May I know your travel dates please? 
 customer: Thank you for your response, I want to take off on Dec 11 and book my return ticket also on Dec 13. 
 agent: May I know how many stopovers do you need in between your journey? 
 customer: Yes, I want a connecting a flight. 
 agent: Please let me know if you have any other specifications. 
 customer: I would like to travel in business class flight. 
 agent: Can I have your good name please? 
 customer: Sure, my name is Larry Hernandez. 
 agent: Ok, please wait. 
 customer: Ok. 
 agent: Sorry to inform you that there are no flights available for you on those dates with your given details. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thank you for choosing us.

Answer: no_flight


Question: customer: Hi. 
 agent: Hello, how may I abet you? 
 customer: Catherine Hall here, please cancel my reservation which I have done previously. 
 agent: Sure, may I know your good name? Thank you for providing your name, please hold on. 
 customer: Sure, I will wait for your response. 
 agent: No reservation found on your name. 
 customer: It's ok, thanks for your information. 
 agent: Thank you for choosing us, have a nice day.

Answer: no_reservation


Question: customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: Please help me in booking flight ticket from CLT to DFW. 
 agent: Sure, I am happy to help you. Please let me know your travelling dates. 
 customer: My trip dates are Apr 18 to 20. 
 agent: Do you prefer any lay by in between journey? 
 customer: I need a connecting flight. 
 agent: Is there any class preference for you? 
 customer: I need to travel in business class. 
 agent: May I know your good name please? 
 customer: Myself Michelle Lopez. 
 agent: Do you have any other specifications? 
 customer: No. 
 agent: Thanks for providing details, we are unable to provide flights on your journey routes. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for choosing us.

Answer:
no_flight