Hello.
Hello. How can I assist you?
I need to change my existing reservation due to bad weather condition at my destination point. Can you help me in doing that?
Sure, please mention your name to check your reservation details in our database.
My name is Patricia Adams.
Thank you, please wait for a while.
Sure.
 I am very sorry to inform you that there is no reservation found under your name in our database.
It's ok, not an issue. Thank you for the information.
Thank you for reaching us.