Hello.
Hello.
I am Karen Perez.
How can I assist you at this moment?
I want to change my existing reservation, can you please help me with this?
Sure Karen Perez, I will help you with that.
Thank you.
Please wait a moment to check your reservation status.
Sure.
Sorry Karen Perez, no reservation has found under your name to change.
Ok, no problem. Thank you for your information.
Thank you for choosing us, have a good day.