Hi.
Hello, how best I can assist you today?
I would like to cancel my flight reservation as I am sick. Can you please help me?
Sure, I will help you out.
Thank you.
May I know your good name please?
I am David Edwards.
Ok, wait for a minute.
Sure.
Sorry to say that, no reservation was found on your name to cancel.
Not an issue. Anyway, thank you.
Thank you for reaching us.