Hi.
Hello, how may I aid you today?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, may I know your good name?
Amy Hall here.
Ok, please wait for a minute.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thanks for the information.
Thank you for choosing us.