Hi.
Hello, how can I help you today?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it,. Can you help me in cancellation?
Sure, may I know your good name?
I made a reservation on the name Shirley Roberts.
Please wait for a moment.
Ok.
Sorry to say that, no reservation was found with your good name.
Ok, no problem. Thanks for your help.
Thank you for opting us.