Hello, I am Susan King.
Hello. Susan King, how may I guide you?
As my manager did not approve my leave, I would like to change my recent reservation. Can you aid me with this?
Sure, I am happy to help you with that.
Thank you.
Please let me check your ticket status.
Sure, take your time.
Sorry to inform you, there is no active reservation with your name.
That's ok, thank you for checking.
You are welcome. Thank you for reaching us.