Hi.
Hello, how can I assist you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I'm glad to help you in that. Can I have your good name please?
I am Christopher Turner.
Ok, please wait for a while.
Sure.
Christopher Turner, I have searched our database for your reservation details but there is no active reservation found under your name to do cancellation.
Ok, no problem. Thanks for the information.
Thank you for choosing us.