Hi.
Hello, how can I help you?
I am Gregory Taylor. I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Sure, please give me a minute to check with the current status of your reservation.
Can you please help me in cancelling my reservation on the name George Taylor?
There is no reservation found with your name.
Ok, no worries at all. Thank you for your information.
Have a nice day.