Hi, I am Thomas Green.
Hello, how may I assist you today?
I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
Sure, We are gleeful to help you. Please hold on, I will check the available reservation by your name to cancel it.
OK.
Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
Ok, no issues.
Thank you for availing us, Have a joyful day ahead.