Hi.
Hello, how can I be your helping hand today?
Could you please change my existing reservation due to postpone of my exams?
Sure, I am glad to help you. May I know your name please?
My name is Angela Robinson.
Ok, please wait for a while.
Sure.
Sorry to say that, no reservation was found on your name to change.
Not a problem, thank you for the information.
Thank you for choosing us.