Hi.
Hello, how may I help you?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Sure, may I know your name please?
Charles Williams is my name.
Wait a while, Kindly.
Ok.
Thank you for your time, we did not find any active reservation in your name to cancel.
That's ok, thank you.
Thank you for reaching us.