In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: I am Amanda Jackson. 
 agent: Ok. 
 customer: I want to cancel my recent reservation, due to ill health. Can you please help me? 
 agent: Sure, we are here to help you. Please wait for a while. 
 customer: Sure, take your own time. 
 agent: Thank you for waiting, there is no active reservation found on your name. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us.
no_reservation

customer: HI. 
 agent: Hello. What help that I can assist you? 
 customer: I want to change an existing  reservation due to sudden change in my trip. Can you help me? 
 agent: Sure, I can help you and can you please mention your name for checking purpose? 
 customer: Paul Collins. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name. 
 customer: No issue. Thank you. 
 agent: Thank you for reaching us, have a nice day.
no_reservation

customer: Hello. 
 agent: Hello, how may I serve you? 
 customer: I am Ryan Thomas. I need a flight ticket to go to my hometown that is Chicago, can you please help me to book a flight ticket from Washington? 
 agent: Sure, can you please share your airport codes? 
 customer: Thank you. The preferred airport codes are DCA and ORD. 
 agent: When are you planning to travel? 
 customer: The planned travel dates are 12/10 and 12/12. 
 agent: Do you need a lay by? 
 customer: Yes, I need a single halt. 
 agent: Thanks for sharing your details. There are no flights found on your route. 
 customer: It's ok, thank you for searching the flight. 
 agent: Thank you for opting us. 
 customer: You are welcome.
no_flight