Hello.
Hello, how may I be at your service today?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
May I know your name please to check the status of your reservation?
Timothy Lee here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
Ok, no problem. Thank you for checking.
Thank you for reaching us.