Hello.
 Hello. How may I aid you?
I would like to change my reservation due to some health issues, can you please help me out with that?
 May I know your name for the documentation process?
Myself Shirley Allen.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure, I will wait for your response.
Thanks for waiting, there is no active reservation found on your name.
Ok, no issues. Thank you for checking out.
Welcome Shirley Allen.