Hi.
Hello. How can I assist you today?
Due to some business obligations, I wont be able to travel as per my reservation. Can you please help me to modify it?
Sure, please mention your name for checking the reservation status?
Katherine Martinez here.
Please give me a moment.
Sure, take your time.
Thanks for waiting, there is no reservation found under your name.
That's ok, thank you for your service.
Welcome, have a great day.