Hello.
Hello, how can I help you today?
I made a reservation yesterday to visit Washington in connecting flight but now I want direct flight. Can you change my reservation so I can save some time?
Sure, I will help you with that.
Thank you.
May I know your good name please to proceed further?
My name is Catherine Roberts.
Please wait for a while, let me check with the reservation status and get back to you.
Sure, I will wait for your reply.
Thanks for being patient, we regret to inform you that there is no active reservation found on your name to change.
Ok, thank you for information.
Thank you for availing us, have a nice day.