Hello.
Hello, how may I help you now?
I want to cancel my reservation due to heavy rains at my place, so please help me in cancellation.
sure, I will help you with that. May I know your name please?
Sure, I am Dorothy Smith.
Please wait for a moment.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No issues, thank you.
Thank you for visiting us, we hope see you again.