Hi.
Hello.
I am Donna Garcia.
Nice meeting you Garcia, how may I aid you?
I would like to cancel my recent reservation due to the heavy rains, can you help me out?
Sure, I am here to help you with that. Please wait for a while, let me check your reservation status.
Sure, take your time.
Thank you for waiting, sorry we did not find reservation on your name in our database.
It's ok, no issues. Thanks for your information and time.
You are welcome and thank you for reaching us.