Hello. I am Nancy Jones.
Hello, how may I address you now?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I can cancel your reservation right now. Please wait a moment, I will check and revert to you.
Sure.
Thanks for waiting, we found a reservation on your name. Shall I proceed for can cancellation?
Yes, proceed.
Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
Thanks for your information.
Thanks for approaching us, have a nice day.