Hi.
Hello, How can I help you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, may I know your name?
Frank Lopez here.
Ok, please wait a minute.
Ok.
Thanks for waiting, there is no active reservation on your name.
That's ok, thank you for your help.
Thank you.