Hello.
Hello. How may I assist you?
I want to change my existing reservation, as my exams got post postponed. Can you please help me out with it?
Sure, I am here to help you.
Thank you for the response.
May I know your name please to check your reservation status?
Sure, my name is Richard Garcia.
Please hold on a moment.
Ok, sure.
Richard Garcia, no reservation has been found on your name in our records.
Ok, not an issue. Thank you for the information.
Thank you for choosing us.