Hello, Joseph Brown here.
Hello.
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods.
Sure, I will help you with this.
Thank you.
Give me a moment please, let me check the database and get back to you.
Ok.
Joseph Brown, there is no active reservation found under your name in our database.
Thanks for your helping hand.
Thank you for contacting us.