Hello.
Hello, how may I help you?
Can you please assist me with my flight ticket cancellation that I am unable to travel the trip on those planned dates?
Sure, can I know your name?
Thank you for your positive response and my name is Sandra Perez.
Please hold on a moment.
Sure, I can wait.
Sorry, there is no reservation found on given name.
No problem with that one. I think my brother might be cancelled the ticket. Thank you for your help.
Thank you for reaching us.