Hello.
Hello, how can I help you today?
Can you please change my existing reservation as I am unable to travel due to bad weather conditions?
Sure, I am here to help you.
Thank you.
May I know your name to check the reservation?
My name is Joshua Jones.
Please, wait for a while.
Sure.
Thank you for being patience, there is no reservation found on your name.
It's ok, no problem. Thank you for the information.
Thank you for reaching us.