Hello.
Hello. How can I guide you today?
I would like to change my reservation as my exams cancelled, can you please help me out with that?
Sure, I am glad to help you in changing your reservation. Can you please share me your good name to check your reservation status?
Thank you. Myself Lisa Thomas.
Ok, please wait for a minute.
Sure.
Sorry to inform you that, we have not found any active reservation on your name in our records.
Ok, no problem. Anyway thank you for checking out.
Thank you for reaching us.