Hello, I am Mark Adams.
Hello, how can I help you today?
I want to cancel my recent reservation due to some health issues, can you please help me with that?
Sure, please wait for a while.
Ok.
Thanks for waiting, we found a reservation on your name, would you like me to cancel?
Ok, please cancel it.
Ok, your ticket has been cancelled.
Thanks for your service.
Thank you for reaching us.