Hello.
Hello. How can I aid you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So I want to change it. Can you please help me to change my active reservation?
Sure, I will help you in amending your reservation. Please provide me the name to check for the status.
Thank you, I have reserved my ticket on Susan Parker.
Please be on hold, I will get back to you in a minute.
Sure.
Thank you for waiting. Here, there is no active reservation have been found under your name in our database to amend it.
Ok, thank you for notifying me.
Thank you for reaching us with a query.