In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: I am Eric Baker want to present my documentation in National Conference at NY-EWR. Can you book a ticket from TX-HOU? 
 agent: Sure, we are perky to serve you. May I know your trip dates? 
 customer: My trip dates are 02/10 and 02/12. 
 agent: Sorry to inform you that, no flights are available based on your requirements. 
 customer: Ok, no issues. Thank you for your help. 
 agent: Thank you for choosing us.
[A]: no_flight


[Q]: customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: Can you book a connecting flight to Oakland? 
 agent: Sure, could you please provide your willing dates to travel? 
 customer: My travel dates would be from 10/01 to 10/03. 
 agent: Ok, may I know the code of airport to search for the flight? 
 customer: I am planning a business trip and my airport codes are MCO to OAK. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Ok, there is a flight 1019 in AA airline matching your details with price 100. Shall I proceed? 
 customer: I am fine with this flight and you can book it. 
 agent: May I know your name to book the ticket? 
 customer: Nicholas Lee here. 
 agent: Ok, your booking is done. 
 customer: Thanks for your help. 
 agent: You are welcome.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. 
 customer: I am Ashley White. 
 agent: How can I help you today? 
 customer: Owing an emergency, I want to cancel my recent reservation. Can you please help me? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Sorry, no reservation found on your name to cancel your reservation. 
 customer: That's ok, thank you for cheking. 
 agent: Welcome, have a nice day.
[A]:
no_reservation