Hello.
Hello. How may I assist you?
Owing to an emergency, I need to cancel my existing reservation. Can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name please to check your reservation status?
I am Samuel Jackson.
Please hold on a moment.
Sure.
Samuel Jackson, no reservation has been found on your name in our records.
Ok, no problem. Thank you for the information.
Thank you for choosing us.