Hello. Betty Parker here.
Hello, how may I assist you?
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
Sure, please wait for a moment.
Ok, take your time.
Sorry, there is no reservation found on your name in our database to change.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
You are welcome.