Hello. Emma Taylor here.
Hello, how can I guide you for today?
I want to change my reservation due to my exams, can you hep me out?
Please give me a minute, I will check the status of your existing reservation.
Ok, please check and inform my previous booking status.
Sorry, there is no reservation found under your name in our database.
Oh! That's fine, thank you for checking anyways.
Thank you for contacting us, have a nice day.