Hello.
Hello. How may I assist you at this moment?
Due to an emergency, I want to cancel my reservation. Can you help me?
Sure, I will help you with that. May I know your name to check your previous reservation?
Matthew Young here.
Pleas wait for a minute.
Sure.
We regret to inform you that there is no reservation found on your name in our records.
No problem, Thanks for the information.
Thank you for reaching to our services, have a great day.