Hi.
Hello. How may I guide you for the day?
I want to change my reservation due to health problem, can you help me?
Ok, can you please mention your name, so I can check with your exiting reservation?
Myself Kevin Scott.
Ok, please allow me to check with your previous booking status.
Sure.
Kevin Scott, there is no active reservation found by your name.
No problem, thanks for checking.
Sorry for the inconvenience, have a great day. Thank you for reaching us.