Hello.
Hello. How can I help you today?
I want to cancel my previous reservation, can you help me with that?
Sure, I am happy to help you with cancelling your reservation.
Thank you.
Can I have your name please for checking your reservation status?
Sure, my name is Brenda Thompson.
Ok, please be hold on for a moment to check your reservation status.
Sure.
Sorry Brenda Thompson, no reservation has found under your name to cancel.
Oh! It's ok no problem. Thank you for your information.
Thank you for choosing us, have a good day.