Hello.
Hello, how can I assist you today?
I am Brenda Phillips. Owing to an emergency, I want to cancel my reservation. So please help me in the cancellation.
Sure, I will help you with that. Please wait a while.
Sure.
 Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Not an issue. Thank you.
Thank you for reaching us.