Hello.
Hello,. How can I amend you today?
Due to sudden death of my grandfather I need to cancel my recent reservation can you help me with cancellation?
Sure, we are here to aid you. With what name you made your reservation?
I am Larry Robinson.
Please stay online, I will check the reservation list whether your name is there or not.
Sure.
Thanks for your time, we could not find any reservation with your name  Larry Robinson in our reservation list.
No problem. Thank you for the information.
Thank you for availing us.