Hi.
Hello. How can I aid you today?
I am Charles Edwards. I want to cancel my reservation, help me in that?
Sure, I am perky to help you with that.
Ok.
For checking your reservation status, we need to know your name. May I know your name?
I already mention my name.
Ok, please wait for a moment. I will check with it and get back to you.
Ok.
Sorry to say that, we have not found any reservation on your name in our records.
That's ok, thank you.
Thank you for choosing us, have a good day.