Hello.
Hello, how can I guide you for today?
I need to cancel my reservation because my friends have already booked my ticket in another flight I was not aware of this thing, so can you please help me out with cancelling of my reservation?
Sure, may I know your name?
Sure, my name is Larry Phillips.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name.
Oh! It's ok no problem.
Thank you for contacting us, have a nice day.