Hello. I am Jason Thompson.
Hello, how may I assist you at this moment?
Owing to an emergency, I want to cancel my reservation. Can you please help me?
Sure, we are here to help you.
Thank you.
Please wait for few minutes.
Ok.
Sorry to inform you that, we did not find any reservation on your name.
It's ok, thank you for your kind information.
Thank you for reaching us.