Hello.
Hello. How may I assist you at this moment?
I am Kenneth Jackson from Phoenix.
Nice meeting you Kenneth.
Thanks, nice to meet you too. I want to change my travel dates in my previous reservation, due to some problems I am unable to travel those dates so can you please help me with that?
Sure, glad to help you with that.
Thank you.
Please wait a moment to check your previous reservation.
Ok.
Sorry to inform you that, there is no reservation with your name in our records.
Oh! May be I am not booked my ticket properly at that time. Thank you for your service.
Thank you for reaching us, have a great day.