Hello.
Hello.
I am Kimberly Scott.
Scott, how can I aid you today?
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check.
Ok.
Sorry Scott, there are no flights reserved on your given name formerly.
Ok no problem, thank you for your services.
Welcome.