Hello, I am Scott Walker.
Hello, How can I assist you the day?
I want to cancel my reservation ticket due to some health issues. Can you help me in this?
Sure, please hold on for a minute.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's alright, not a problem.
Thank you for approaching us, have a pleasant day.