Hello.
Hello, how may I assist you for the day?
Can you please help me with my flight ticket changing process that the trip got postponed?
Sure, let me know your name to check the reservation list?
Thank you for considering my request and my name is Angela Parker.
Please standby.
Sure.
Thank you for your time, we did not find any active reservation in your name to make changes further.
No problem with that one, thank you for your help.
Thank you for your approach. Have a nice day.