Hello.
Hello, how may I be your helping hand today?
My mother is not willing well, due to sudden sick at last night. Can you please help to cancel her reservation?
Sure, we are glad to help you in  cancellation.
Thank you.
May I know on which name the ticket has been reserved?
Sure, you can check the reservation on the name of Margaret Wright.
Ok, please wait for a while, I will check the reservation list and revert to you.
Sure.
Thank you for your time. Sorry to notify that, there is no reservation found on your given name.
Ok, thanks for your help.
Thank you for reaching us. Have a good day.