Hello.
Hello. How may I assist you?
I would like to change my trip codes in my previous ticket, so will you help me in modifying the ticket?
Sure, may I know your name to do modifications?
The name in the previous ticket is Scott Carter.
Please wait a moment, let me check the status of reservation.
Sure, take your own time.
There is no reservation on your name.
It's ok, no issues. Thank you for the information.
Welcome, have a good day.