Hello.
Hello, how can I assist you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, I can help you with that. May I know your good name please?
Thank you and my name is Mark Jones.
Ok, please wait for a while.
Sure.
Mark Jones, there is no active reservation found under your name to do changes in that.
It's ok, thank you for your help.
Thank you for choosing us.