Hello.
Hello. How may I help you out?
William Walker here. I want to cancel my reservation due to bad weather condition at my destination location, can you please help me out with that?
Sure, I will help you in cancelling the reservation.
Thank you.
Please wait a moment to check your reservation status.
Sure, I will wait for your response.
Sorry William Walker, no reservation  has found under your name to cancel.
That's ok, no problem. Anyway thank you for the information.
Thank you for choosing us, have a good day.