Hello. I am Cynthia Baker.
Hello, how can I assist you today?
Please help me to change my reservation as my trip was postponed.
Sure, I can help you in that.
Thank you.
Just wait for a minute.
Ok.
Sorry to say that, there is no active reservation found on your name to change.
Ok, no problem. Thank you.
Thanks for consulting us, we hope to assist you again.