Hello.
Hello, may I know your name please?
My name is Nicholas Allen.
How can I help you?
My holiday vocation has been postponed.So, I need your help in cancelling my existing reservation.
Sure, please wait for a moment.
Sure.
Sorry, there is no reservation found.
Thank you for the information.
Want to have any more information please?
No, that's is all I needed.
OK, thank you. Have a nice day.