Hello.
Hello, how can I assist you?
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
Sure, I am here to help you for this. May I know your name please?
Emily Lewis here.
Just a moment, let me check your reservation status in our records.
Ok.
Sorry for inconvenience, no reservation is found under your name.
Ok, no problem. Thank you.
Thank you very much for approaching our agency.