Hello.
Hello, how may I serve you today?
I have an earlier reservation to sign a new contract for new project, due to some problems it got postponed. Can you aid me to change my reservation on the name of Jack Martinez?
Sure, may I know your good name please? Please wait for a while.
Sure.
Sorry, there is no reservation found on your given name.
That's Ok, thanks for your information.
Thanks for choosing us.