Hello.
Hello. How may I assist you?
We planned for going out for a tour with my friends, but has been postponed. Can you please help me in changing my reservation?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Cynthia Moore.
Wait a moment please.
Ok, sure.
Cynthia Moore, we haven't found any reservation under your name in our database.
Ok, no problem. Anyways, thank you.
Thank you for choosing us.