Hello.
Hello. How may I help you today?
Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, I am glad to help you with that.
Thank you.
Please, share me your good name to check your reservation status.
My name is Kevin Edwards.
Ok, please wait for a moment.
Ok.
Sorry to say that, we have not found any active reservation on your name in our database.
Not an issue, thank you for the information.
Thank you for reaching us.