Hi.
Hello.
I'm Edward Garcia.
Edward, how can I help you now?
Due to earthquakes at my visiting location, I need your help in cancelling my ticket. Please help me with that.
Sure, I will help you with that. I have checked and seen that there is no reservation found under your name.
That's ok, may be something went wrong while I was doing reservation. Thank you anyways.
Thank you, have a good day.