Hello.
Hello. What help do you need from us?
I want to cancel my recent booking due to family issues that I am unable to travel the trip which I have planned. Can you please cancel my recent booking?
Sure, I am happy to help you.
Thank you.
I need some information to check your reservation, can you please tell me your name?
Sure, I have done my previous booking on my name Jason Wilson.
Ok, please allow me a few seconds to check your reservation.
Sure, take your own time.
Sorry Jason, I didn't found any reservation on your name to cancel. I think it might  not confirmed before.
Ok, that's fine, no issues with that one.
Ok, thank you for choosing us and hope you will reach us in future.
Thank you for your great service and immediate response in helping.
It's my pleasure.