Hi.
Hello, how can I assist you?
Can you please help me with cancelling my recent reservation?
Yes, I am here to help you. May I know your name to check the reservation list?
My name is Mark Clark.
Ok, please wait a minute I will get back to you with the present status.
Ok.
Thank you for your time, sorry to inform no reservation found on your name.
That's ok, thanks for the information.
Thank you for opting us, have  a good day.