Hello. I am James Adams.
Hello, How may I assist you?
Due to some emergency I need to cancel my reservation can you help me cancelling my reservation?
Sure, I am here to help you.
Thank you.
Please be on hold for a second, I will get back to you.
Sure.
Thanks for being on hold, there is no active reservation found on your name.
No problem, thank you for the information.
Thanks for contacting us.