Hi.
Hello, how may I help you?
I need to cancel my reservation as my college orientation day program got cancelled. Can you help me?
Sure, I am here to help you for this. Let me check your reservation status in our database.
Ok, please check the reservation mad by the name William Brown.
Please wait for a while.
Sure.
Sorry to inform, no reservation is found with your criteria.
Ok fine, thanks for your response.
Thank you very much for contacting our agency.