Hi,.
Hello, how may I help you?
Can you please aid me in changing my existing reservation under the name of Karen Taylor?
Sure, please be on hold.
Ok.
We found a reservation in your name. Can I have your journey details?
My new airport codes are PHL - IAH. I will start on 05/24 and return on 05/26.
We found a flight in an airline JetBlue with a couple of connections. Shall I proceed?
Do not proceed.
OK, thank you.