Hello. I am Carolyn Collins.
Hello, how may I assist you?
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
Sure, I will help you. Please wait, I will check your reservation status and let you know.
Ok, take your own time.
Sorry Collins, there is no reservation found under your name in our database.
That's ok. Anyways, thank you for your help.
You are most welcome and thank you for choosing us.