Hi. I am Susan Parker.
Hello, how can I help you today?
I need to cancel my reservation due to some issue, can you help me out?
Sure, we are here to help you.
Thank you.
Wait for some time I will check the reservations on your name and get back to you.
Sure.
Thanks for waiting there is no reservation found on your name.
That's ok, not an issue. Thank you for your information.
Thanks for approaching us.