Hello.
Hello, how can I support you today?
I need to cancel my existing reservation due to some health issues. Can you please cancel my reservation?
Sure, we are happy to help you. May I know your name please?
Edward Parker is my name.
Ok, please give me a moment.
Sure.
Thank you for waiting, we are sorry to inform you that no reservation has found on your name.
Ok, no issues. Thanks for your information.
Thanks for availing us, have a joyful day.