Hello.
Hello.
I am Charles Scott.
Scott, how may I help you?
I have a important meeting on the departure date, so I am unable to catch the flight. Can you please help me in cancelling the ticket?
Sure, I am glad to help you. Please give me a moment to check your ticket status.
Thank you, take your time.
Sorry, no reservation is found by your name.
It's ok, thank you for checking.
Thank you for contacting us.