Hello.
Hello. How may I assist you?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I am here to help you with your concern.
Thank you.
May I know your name please?
My name is Helen Nelson.
Please hold on a moment.
Sure.
Helen Nelson, no reservation has been found on your name in our records.
That's fine, thank you for your service.
Thank you for choosing us.