Hi.
Hello. How can I serve you?
Could you please help me to change an existing reservation as I need to update my travelling dates?
Sure, I can help you.
Thank you.
Can I know your name?
I made a reservation by this name Nichole Evans.
Please wait a while.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.