Hello.
Hello, what help are you expecting from our agency?
I want to cancel my recent reservation, can you please help me with this?
Ok, may I know your good name please?
I am Donna Carter.
Ok, please allow me to check with your previous booking for a while.
Sure.
Donna Carter, there is no reservation by your name in our reservation list. Sorry for the inconvenience.
Ok, no problem. Thank you for your information.
Thank you for approaching our services.