Hello.
Hello, how may I help you?
Myself Elizabeth Lee. I want to change my existing reservation, can you help me?
Sure, I am happy to help you. Please be on hold, let me check your reservation status.
Thank you. I will wait for your response.
I am sorry, there is no reservation under your name in our database.
That's ok, no problem. Thank you for the information.
You are welcome and thank you for reaching us.