Hello.
Hello, How can I help you?
I just want to change an existing reservation as my plan to meet my grand parents got postpone due to bad weather conditions, can you help me with this?
Sure, May I know your name?
I am Mark Lopez.
Please wait a second.
Sure.
Sorry, No reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for opting us.