Hello.
Hello. How can I serve you?
I want to change my existing reservation due to bad weather conditions. Can you please help me with this?
Sure, We are here to help you.
Thank you.
May I know your name?
I am Emily Hernandez.
Give me a minute.
Sure.
Sorry, we couldn't find a reservation on your name to change.
Ok, no problem. Thank you for checking.
Thank you for picking us.