Hello.
Hello, how can I assist you?
I am Scott Thomas, Owing an emergency I would like to cancel my reservation, can you help with it.
Sure, I will help you with cancelling. May I know your good name please?
I am Scott Thomas.
Ok, please standby.
Sure.
Thanks for your presence. Unfortunately, there is no reservation  found on your given name.
No problem, thank you for your help.
Thank you for choosing us.