Hi.
Hello.
I am Lisa Mitchell.
How can I help you?
We friends were planning to cancel the tour due to having some emergency work at the office. Will you help me in cancellation of the reservation?
Sure, I am willing to help you.
Thank you.
Please wait a minute I will check the reservation status and get back to you.
Sure.
Thanks for being patience, sorry to inform you that we did not find any reservation on your name.
No problem.
Thank you for reaching us, have a nice day.