Hello.
Hello, how may I help you?
Can you please assist me with altering my existing reservation, which I have booked in the last week?
Please share your name?
I have booked the ticket by the name of Scott Carter.
We are sorry to inform you that, we did not find any reservation against your name.
Oh! That's very disappointing to know. Anyways, thank you for checking.
Thank you for reaching us.