Hello.
Hello, how can I best serve you today?
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, we are glad to assist you in that.
Thank you.
Before proceeding to cancel your previous flight reservation. May I know your name?
Myself Thomas Mitchell.
Sorry Thomas Mitchell, we have't found any previous flight reservation regarding your name in our airline database.
It's ok, thank you for your help.
Thanks for reaching us.