Hi.
Hello.
My name is Nicholas Taylor.
How may I assist you?
Due to some technical issue in our office, I want to solve the issue. Regarding that, Can you cancel my booking?
Sure, I will help you with that. Please be on hold.
Ok fine.
Nicholas, there is no reservation found under your name.
That's ok. Thank you for your information.
You are welcome. Thank you for reaching us.