Hello.
Hello, how may I aid you?
I need to change my recent booking due to any emergency held in my house, can you please do some modifications in my previous booking?
Sure, I will help you with the change of flight reservation. May I know your name please?
Thank you. My name is Alexander Rodriguez.
Thanks for waiting. But I am sorry to say that there is no reservation on your name.
It's fine, I informed to my friend to modify it, I think he might have changed that one.
Ok, thanks for approaching us.