Hello.
Hello. What can I do for you today?
I want to change my existing reservation due to postpone of my exams, can you help me with that?
Sure, may I know your good name please?
I am Rachel Carter.
Ok, please wait, let me check with your existing reservation status.
Sure.
There is no existing reservation found on your name in our records.
No problem, thank you for the checking.
Thank you for reaching us.