Hello.
Hello, how can I assist you?
Recently I had a reservation with the name of Raymond Wright, to attend an international conference. Now, the conference has been postponed. I want you to cancel my reservation. Can you help me?
Sure, I will help you. Please wait a moment.
Ok.
Sorry, there is no reservation found on your name.
Ok, not an issue. Thank you for the information.
Thank you for choosing us, have a nice day.