Hello.
Hello, how may I assist you at this moment?
My name is Jennifer Lee. Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
Sure, I will help you. Can I have a moment please?
Sure, take your time.
Sorry Lee, I have searched the ticket with your name. There is no ticket showing on your name.
That's fine. Thank you for your timely help.
You are welcome. Thank you for opting us, have a nice day.