Hello.
Hello, how may I aid you today?
I am Rachael Smith. I want to do some modifications in my previous reservation, due to some health issue. Can you please help me?
Sure, I am here to help you out. Please allow me a moment.
Sure, I will wait for your information.
Sorry Smith, there is no reservation on your name.
That's ok, not an issue. Anyway thank you for checking.
Thank you for reaching us.