Hello,.
Hello, how can I aid you?
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
I am sorry for that. I am here to help you.
Thank you.
May I know your good name to check the reservation list?
Sarah Taylor, is my name.
Please be on hold.
Sure, I will wait.
Thanks for being on hold. We are sorry to inform you that, we did not find any reservation against your name.
Ok, not a problem. Thanks for your effort.
Thank you for availing us, have a good day.