Hello.
Hello, how may I help you?
Due to some health issue, I want to change my existing reservation. Can you please help me for changing?
Sure. May I know your good name?
Sure, I am Ruth Gonzalez.
Ok. Please wait a moment.
Sure.
Sorry to say that, currently you do not have any active reservation on your name.
Ok, Thank you for your help.
Thank you for reaching us.