Hello.
Hello, How best can I provide service to you?
I am Patrick Lee.
Ok.
I want to cancel my reservation due to bad weather condition at my place.
Sure, I will help you with that.
Sure. Thank you.
Please wait for a while.
Ok.
We are happy to inform you that, we found a reservation on your name. Shall I proceed to cancel?
Please cancel it.
Your ticket has been cancelled.
Thank you for helping me.
Thanks for approaching us.