Hello.
Hello, How can I assist you?
Due to emergency I need to cancel my recent reservation, Can you please help that?
Sure, I am here to help you. Please mention your name for the next step?
I am  Dorothy Evans here.
Ok, Please wait for a while.
Sure.
Thanks for being waiting. Unfortunately, we did not find any reservation with your name.
Ok, no issues.
Thanks for taking our help.