Hi.
Hello, how may I help you?
I would like to change my reservation as my trip got cancelled, can you please help me out with that?
Sure, may I know your name please?
Please check on the name David Evans.
Ok, please wait for a moment.
Sure, I will stand by.
Sorry to say that, there was no reservation found with your given name.
That's ok, thank you.
Thank you for opting us.