Hello.
Hello, how may I help you today?
I am Gregory Allen. My exams got postponed so I need to change my existing reservation, Can you please help me with that?
Sure, I will help you with that. Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name.
Ok, no problem. Thanks for your information.
Thank you for the information.