Hello.
Hello, how can I assist you today?
Due to bad weather my match has been postponed. Can you please change my existing reservation?
Sure, I will help you with that. May I know your name to check your details in our database?
Sharon Roberts is my name.
Please wait for a while, to check the present status of your earlier reservation and let you know.
Ok, it's not an issue.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no problem.
Thank you for reaching us.