Hello.
Hello, how may I address you?
Can you please cancel my existing reservation as my plan to attend a film festival got cancelled?
Certainly, I can do that for you.
Thank you.
Will you please let me know on what name your reservation was made formerly?
I am Patricia Carter.
Ok, please allow me a moment to check the status and get back to you with an update.
Sure.
Thanks for waiting, there is no reservation found active under your name in our data base.
It's ok, not an issue. Thank you for the information.
Thank you for consulting us.