Hello.
Hello, what can I do for you today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I am here to help you.
Thank you for your response.
May I know your name to check further in our database please?
Sure, my name is Jacob Thomas.
Please wait.
Ok.
 Sorry, no reservation found on your given name in our database to cancel it.
Oh! It's ok, no problem. Thank you for your information.
Thank you for contacting us and have a nice day.