Hi.
Hello, how can I help you today?
I need to change my existing reservation as my college function got postponed, Can you please help me with that?
Sure, I will help you with that. Let me know your name to check your reservation?
Nancy Baker here.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no problem.
Thank you for choosing us.