Hello.
Hello. How can I aid you?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, We are here to help you. May I know your name?
Thank you, my name is Lisa Green.
Give me a minute.
Ok, take your time.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
That's ok, thank you for checking.
Thank you for reaching us.