Hello.
Hello, how may I help you?
I would like to change my flight reservation as my trip got postponed, can you please help me?
Yes, I am here to help you. Please wait, let me check your reservation status in our database.
Sure.
May I know your name?
My name is Helen Hernandez.
Sorry, no reservation found under your name in our database.
Not an issue, thank you for the information.
You are most welcome.