Hello.
Hello. How can I help you?
Can you please help me to cancel my active reservation?
Sure, I will help you to cancel your reservation.
Thank you.
Ok, may I know your name to search your previous reservation?
Myself David Thompson.
Please give me a moment.
Ok.
Sorry, no reservation found on your name to cancel your reservation.
Ok, no problem. Thank you.
Welcome, have a nice day.