Hi.
Hello, how can I help you?
Can you please change my reservation?
Sure, I can do that for you. May I know your name?
Robert Baker here.
Thank you. Please wait for a while, let me check your reservation status in our database.
Sure, take your time.
Sorry, no reservation found under your name in our database.
That's ok, thank you for checking.
You are welcome and thank you for choosing us.