Hello, I am Nancy Williams.
Hello, how may I help you today?
Due, to some issues, I want to change my existing reservation. Can you help me?
Ok, can you hold on for a moment I will get back to you.
Sure.
Thanks for holding on. Sorry to say you that we have not found any reservation on your given name.
Ok, not a problem. Thank you, for the information.
Ok, thank you for contacting us,.