Hello.
Hello. How may I assist you today?
I want to change my existing reservation, due to postpone of my exams. Can you please aid me to change it?
Please give me a moment.
Sure.
Can I know your name please?
You can check my reservation on the name of Benjamin Williams.
We are sorry to inform you that there is no reservation found with your provided name in our records.
That's Ok, thanks for your service.
Thank you for reaching us.