Hello.
Hello, how may I serve you today?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your good name please?
My name is Kevin Wilson.
Please wait a minute.
Sure, take your time.
Sorry, there is no active reservation on your name to cancel.
That's ok, thank you for checking.
Thank you for approaching us.