Hi. I am Timothy Scott.
Hello, may I know your good name please? How can I assist you?
My convocation dates were changed, so can you be my helping hand in changing an existing reservation?
Sure, please wait for a moment. I will check the status and update the information and let you know back.
Ok, take your time.
Thanks for waiting, no reservation found with your name to change the reservation.
Ok, not an issue. Thank you for my helping hand.
Thanks for contacting us. Have a nice day.