Hi.
Hello, how may I guide you today?
I have booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
Sure, I am here to assist you in cancellation.
Ok.
May I know your good name for further checking?
I am Christopher Smith.
Please wait for a moment.
Sure.
There is reservation found as per your name in our database, shall I proceed  for cancellation?
Sure.
Sure, Your recent reservation cancelled.
Thank you.
Thank you for reaching us with a query.