Hi.
Hello, how may I aid you today?
I need to cancel my ticket due to my health issue, can you help me with that?
Sure, I am here to help you out. Please provide me your name to check the reservation status.
I am Elizabeth Perez.
Please allow me a moment.
Sure.
Sorry Elizabeth Perez, there is no active reservation on your name in our database.
That's ok. Thank you for your service.
Thank you for reaching us.