Hi.
Hello, how can I assist you?
Owing an emergency want to cancel my reservation, can you help me with it please?
Sure, may I know your name to check your reservation from our database?
My name is Shirley Turner.
Thank you for sharing your name. Please allow me 2-3 minutes while I check with the reservation status.
Ok, take your time.
We regret to inform that there is no active reservation found under your name to cancel.
That's ok, thank you for the response.
Thank you for opting us.