Hi.
Hello, how may I be there for you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, will you please let me know your name?
I am Kenneth Smith.
Ok, please give me a moment.
Sure.
Thanks for waiting, there is no reservation found active under your name in our data base.
Ok, no issues. Thanks for the information.
Thank you for opting us.