Hello, I am Sharon Wilson.
Hello, how can I support you today?
Due to my health problem, I want to change my reservation, can you please help me to change my reservation?
Sure, I am happy to help you.
Thank you.
Please wait for a while, I will check the existing reservation on your name.
Ok.
Thank you for being patient, There is no reservation found on your specified name.
Ok, no problem.
Thank you for approaching us.