Hello.
Hello, how may I assist you today?
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, may I know your name?
I am Pamela Robinson.
Please hold a moment, let me check the details for cancellation.
Sure, take your own time.
Sorry, there are no active reservations on your given name to cancel.
That's ok, thank you for checking.
Thank you for reaching our service.