Hi.
 Hello, may I know how best I can help you today?
Can you help me in changing my recent reservation?
Sure, I am here to help you with that. May I know your name please?
I am Jonathan Martinez.
Ok, Please stay online, I will check the previous list and revert to you.
Ok.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
Its ok, thank you.
Thanks for reaching us.