Hello.
Hello. How can I assist you now?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I am happy to help you with that. Can I have  your name please to check your reservation status?
My reservation was done under the name Katherine Perez.
Ok, please wait a moment.
Sure, take your time.
Sorry Katherine Perez, no reservation has found under your name.
That's ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us, have a good day.