Hello, I am Thomas Thomas.
Hello, how can I aid you?
As my schedule of attending an conference got cancelled. Can you please help me in cancelling my reservation?
Sure. Please wait for a moment, I will check the status and revert you.
Ok.
We found a reservation on your name. Can I confirm the cancellation?
Yes, you please proceed.
Your ticket has been cancelled.
Thank you for your service.
Thanks for choosing us.