Hello.
Hello. How may I aid you at this moment?
Can you please help me to cancel my reservation as I am not feeling well to travel?
Sure, I will aid you with that. May I know your name for further process?
Sure, I am Charles Perez.
Ok, please hold on a moment.
Sure.
There is no previous reservation available under your name.
No worries, thank you.
Thank you for reaching us.