Hello.
Hello, how may I aid you at this moment?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, we are here to help you. May I know your good name?
My name is Carol Phillips.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no active reservation found on your name.
That's fine, thank you for your service.
Thank you for reaching us.