Hello.
Hello, how can I be your helping hand today?
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
Sure, I am blissful to help you. May I know your name please?
Sure, my name is Rachel Smith.
Please be on hold.
Ok.
Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.
That's ok, thank you.
Thanks for communicating with us.