Hello.
Hello, How exactly I can serve you the best today?
Please, help me in cancelling my earlier reservation as my plan to attend a film festival got cancelled due to some health issue.
Sure, I will help you with that.
Thank you.
 On what name, do I need to check your reservation status?
I am Deborah Young.
Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's ok, not an issue. Thank you for the information.
Thank you for choosing us.