Hi.
Hello, how can I help you?
I am Stephen King.
Ok.
I am unable to travel to airport to board my flight due to severe accident in my way to airport. Can you assist me with the cancellation?
Sure, I am willing to assist you.
Thank you.
Please stand by.
Sure.
Thank you for waiting, sorry to inform no reservation found on your name.
No problem, thanks for your information.
Thank you for reaching us, have  a nice day.