Hello.
Hello. How may I assist you today?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I am here to help you with that. May I know your good name?
My name is Betty Carter.
Ok, wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
That's fine, thank you for your service.
Thank you for reaching us.