Hi.
Hello. How may I help you today?
I need to change my reservation due to urgent meeting, can you help me?
Sure, I am here to help you with that.
Thank you.
Can I know your good name?
I am Richard Moore.
Ok, please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
That's ok. Thank you for your help.
Thank you for approaching us.