Hi.
Hello, how may I aid you?
I am Paul Wilson. I want to change my existing reservation due to postpone of my exams, so can you please help me with this?
Sure, I am here to help you.
Thank you.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
Not a problem, thank you for the information.
Thank you for reaching us.