Hello, I am Shirley King.
Hello, how can I amend you?
I want to change my existing reservation due to my health issue. Can you help me in changing reservation?
Ok, I will help you. Please wait for a while.
Sure.
Thank you for waiting, we are sorry to say that no reservation was found in our database on your name.
Ok, No problem. Thank you.
Thank you for opting us, have a good day.