Hi.
Hello, how may I be your helping hand?
As my daughter is unwell, I want to cancel her reservation. Can you please help me?
Sure, could you please provide the name on which the ticket has been booked?
Yes, the ticket is reserved on the name of Kathleen Green.
Ok, please wait a moment I will check the details and proceed further.
Sure.
Sorry to say, I did not find any reservation on her name.
Not an issue, thank you for checking.
Thank you for choosing us, have a good day.