Hello.
Hello, how can I best assist you now?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Sure, my name is Elizabeth Phillips.
Ok, please wait for a while.
Sure.
We are sorry to say that, there is no active reservation found on your name.
That's fine, thank you for your service.
Thanks for approaching us, wish you a nice day.