Hello.
Hello. How may I aid you?
Due to deal with an emergency case, I am unable to travel the planned trip. Can you please help me with cancelling my flight ticket?
Sure, I am ready to help you. May I know your name?
Thank you and my name is Kenneth Nelson.
Sorry, there are no reservation found on your name.
Not a problem with that one, thank you for checking my reservation status.
Thank you for opting us.