Hi.
Hello, how may I help you?
Last week I booked a flight ticket with your agency for my holiday trip to New York, but due to my health concerns I am unable to make it to my trip. So can you cancel my flight ticket reservation?
Sure, please share your good name?
I am Sarah Edwards.
Please wait for a while.
Sure.
Thank you for your time, sorry no reservation found on your name.
Not a problem. Thank you.
Thank you for choosing us.