Hello.
Hello. May I know your name?
My name is Emily Jackson.
How can I amend you?
I want to cancel my recent reservation due to heavy snow fall from couple of days. Can you help me with that?
Sure, we are here to help you.
Thank you.
Please wait for a moment.
Sure.
Thank you for waiting. Sorry to say you that there was no active reservation under your name.
That's Ok, thanks for your help.
Thank you for choosing us.