Hello.
Hello. How can I assist you?
I am Raymond Allen, I need to modify my reservation as my schedule got postponed.
Sure, I will help you with that.
Thank you for the help.
Please wait a moment to check your reservation status.
Ok.
Sorry Raymond Allen, no reservation has found under your name to change.
It's ok, anyway thank you for the information.
Thank you for choosing us, have a great day.