Hi.
Hello. How may I assist you now?
I need to change my reservation as my plan to go for shopping got postponed. Can you help me?
Ok, may I know your name to check please?
I am Timothy Walker.
Timothy Walker, I found your reservation. May I know your airport codes?
My origin is ORD and destination is BOS.
May I know your journey dates?
I will start on Jan 4th and return on Jan 6th.
Do you need a connecting flight?
Yes, I need 1 lay by.
May I know your other specifications?
No.
Flight-1020 is available for you with 1 connection. Can I book it for your trip?
Fine, please go ahead.
Your ticket is reserved with American Airlines.
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