Hello.
Hello, how may I serve you today?
Can you please assist me with my flight ticket changing process that the exam got postponed to other dates?
Sure, I am here to help you with this.
Thank you.
May I know your name please for further process?
Sure, my name is Laura Young.
Ok, please wait for a moment.
Sure, I can wait.
Sorry Laura, there is no reservation found as per your name to change it in your database.
No problem, thank you for your help.
You are welcome.