Hello, I am Anna Robinson.
Hello, how may I help you today?
Due to sudden death of my grandmother I need to cancel my recent reservation can you please help me in cancelling the reservation.
Sure, we are ready to help you.
Thank you.
Please hold on.
Sure.
Thanks for being patience. We found there is no reservation on your name.
No problem. Thank you for the information.
Thank you for reaching us, have a good day.