Hi.
Hello, how may I aid you today?
I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I am Nancy Moore.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
Not a big issue, anyhow thank you very much for checking the reservation status.
Thank you for reaching us.