Hello. Mary Johnson here.
Hello, how can I assist you today?
Due to sudden change in my planned date of journey, I would like to change my reservation. Can you please help me out with that?
Sure, I can help you with that. Please wait for a while.
Thank you, take your time.
Mary, there is no reservation found under your name to do modifications in that.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for choosing us.