Hello,.
Hello,. What service are you expecting from us?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Sure, I will help you with that.
Thank you.
On what name, do I need to check your reservation status?
I am Kevin Baker.
Thanks for the details, please be on hold.
Sure.
Sorry to notify you Kevin, there is no reservation found on your given name.
Ok, no issues. Thanks for the information.
Thanks for approaching us.