Hi.
Hello, how can I serve you today?
Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, we are glad to help you.
Thank you.
May I know your good name please?
I am Deborah Edwards.
We are regret to inform you that there is no active reservation on your name in our records.
Ok, no issues.
Thank you for availing us.