Hello.
Hello. How best can I serve you today?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you with that.
Thank you.
For changing your reservation, we need to know your name to check your reservation status. So, please forward me your name.
Jacob Smith here.
Ok, please wait for a moment.
Sure.
Sorry to inform you that, we have not found any active reservation on your name in our records.
That's ok, no problem. Anyway thank you for checking out.
Thank you for reaching us.