Hello, myself Janet Perez.
Hello. Howe can I assist you at this moment?
I want to cancel my recent reservation, can you please help me out?
Sure Janet Perez, I am happy to help you with that.
Thank you.
Was the ticket  booked under the name which you have provided now?
Yes.
Ok Janet Perez, I have checked in our database but I am unable to find your reservation.
It's ok, thank you.
Thank you for choosing us, have a good day.