Hello. Anna Evans here.
Hello, how can I guide you for today?
I want to cancel my previous booking due to my husband's health issues, can you help me?
Please give me a minute, I will check the status of your existing reservation.
Ok, please check and inform me available information.
Sorry, there is no reservation found under your name in our database.
Oh! That's fine, thank you for checking anyways.
Thank you for contacting us, have a nice day.