Hi.
Hello. How can I help you?
I need to do some changes in my existing reservation, can you help me?
Sure, can you please help me with your name?
I am Brenda Campbell.
Thank you. Please wait, let me check your reservation status in our database.
Sure.
I am sorry, there is no reservation found under your name in our database.
Not a big issue, anyhow thank you very much for checking the reservation status.
You are welcome and thank you for choosing us.