Hello.
Hello, how may I aid you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I will help you with this. May I know your name please?
My reservation was done under the name Stephanie King.
Ok, please wait for a moment.
Sure.
Sorry King, there is no reservation found as per your name to change your reservation.
That's ok, not an issue. Anyways, thank you for the information.
You are welcome and have a great day.