Hello.
Hello, how can I aid you?
My holiday trip has been cancelled, could you please help m with cancelling my recent reservation?
Sure, can I know your name?
My reservation was done under the name Steven Roberts.
Ok, please wait a minute.
Sure, take your time.
Sorry, there is no reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you.