Hello.
Hello, how may I serve you?
As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?
Sure, I will render you. Please provide the name on which ticket has been booked.
The ticket has been booked on the name of Rachel Martinez.
Sorry, there is no active reservation found in our database on your given name.
That's ok, thank you for checking.
You are welcome, have a nice day.