Hello.
Hello, In what way can I assist you now?
Can you aid me to change my reservation due to emergency?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Helen Walker here.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry to say that, there is no active reservation found on your name.
Thank you.
Thank you for choosing us.