Hello.
Hello, how can I aid you today?
Myself Melissa Scott. I would like to change my recent reservation due to some personal issues, will you help me with that?
Sure, I am here to help you with that reservation change.
Thank you for accepting my request.
Please hold for a moment, let me check your previous reservation status.
Ok, I will wait for your response.
Thank you for waiting. There is no active reservation found with your name in our reservation list to change it.
Ok, not an issue. Thank you for your information.
Thank you for reaching us, have a great  day.