Hello.
Hello, how may I aid you?
I already have a reservation to have a trip with my friends. Due to shortage of holidays trip has been postponed. Can you please change my existing reservation?
Sure, may I know your good name?
My name is Brian Hill.
Please wait for a minute.
Sure.
Sorry to inform that there is no reservation found with your name.
No problem. Thanks for helping me.
Thank you for availing us.