Hello.
Hello, how can I guide you for today?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, I will help you about that. Can you please provide your name to check the reservation status?
My name is James Anderson.
Please wait for sometime to check in our booking list.
Ok, I will wait for your information.
Sorry for the trouble which is caused to you, I have not found any reservation on your name in our database.
That's ok, thank you for checking.
You are welcome, thank you for reaching us.