Hello.
Hello, how may I assist you?
Due to sudden change of my plans, I need to cancel my tickets, can you please help me with it?
Sure, for cancellation it is mandatory to know your name.
Sure, I am Carol Hill.
Ok, hold on for a moment.
Ok, I will be waiting.
Sorry Carol, there are no flight reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for choosing us. Have a good day.