Hello.
Hello, how may I help you?
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
Sure, I will help you.
Thank you.
Can you please tell me on what name you reserved the ticket?
Sure, please check the reservation with my name Jacob Collins.
Sorry, there is no reservation with your name to cancel further.
It's ok fine, no problem. Anyway, thank you for your time.
Thank you for approaching us.