Hello. Sarah Carter here.
Hello, how can I assist you for the day?
Due to sudden health issue, I am not able to travel in a flight on those date that I want to travel. So, I would like to change my reservation. Can you please help me out with that?
Sure, I am here to help you.
Thank you.
Please wait for a moment.
Sure, take your time.
Sorry, we found no reservation on your given name.
Oh! I think the ticket was not booked properly due to server issue. Anyway, thank you for the information.
Thank you for reaching us.