Hello, I am Shirley Williams.
Hello. How may I aid you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it?
Sure. Please give me a minute, I will check in the previous reservation list.
OK.
Thanks for your time. There is no reservation found on your name to change.
No problem, thank you for the information.
Thank you for reaching us.