Hi.
Hello. How may I help you today?
My friend told me to cancel his reservation because he have exam next month. Can you please help me to cancel his reservation?
Sure, I will help you with that. Please wait for a minute.
Sure.
May I know your name please?
The reservation was done on the name of Alexander Lee.
I am sorry to say that there is no reservation found under your name.
No problem, thank you for the information.
Thank you.