Hi.
Hello. How may I help you?
I need to modify my reservation as my destination got changed to Houston due to some technical issue. Can you help me with that?
May I know your name please?
Yes, I am Stephanie Moore.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Oh! It might not booked properly due to technical issue with my server. Anyways thank you for checking the reservation with my name.
Thank you for reaching us.