Hello, I'm James White.
Hello White, how can I assist you?
I heard the news about my friend's father sudden death, so I would like to cancel my recent reservation.
Sorry to hear that, please give me a moment to check our database.
Ok sure, take your time.
Sorry, we could not find a reservation by your name.
That's ok, may be my friend has been canceled it before.
Thank you for contacting us.