Hi.
Hello. How can I aid you today?
I need to amend my existing reservation, can you please help me?
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
Sure, my name is Nicole Adams here.
Sorry Nicole Adams, there are no flights reserved on your given name formerly.
It's ok, thank you for your information.
Welcome, thank you for choosing us. Have a great day.