Hi.
Hello. How can I help you?
Can you please help me in making my flight reservation from IAD to EWR?
May I know your dates on which you are planning to depart and arrive?
Thank you so much. I will depart on May 6th and return back on May 8th.
Are you comfortable with connecting flight or direct flight?
I prefer for a single connection flight.
Please let me know if you have any other specifications, I'll search for the flights according to that.
I need business class.
 If you can help me with your name, I can check with the availability of flights.
My name is Karen Evans.
There are no flights found on your specified travel dates.
Sad to hear that. Anyway, thank you for checking.
Thank you for reaching us.