Hello.
Hello. How can I serve you?
Unfortunately, I would like to cancel my reservation which has been done recently due to heavy floods, can you please help me in this condition?
Sure, I can help you out.
Thank you.
Please wait a while. May I know your name?
Sure, my name is Donna Campbell.
We didn't found any reservation by this name.
Ok, not an issue.
Thank you for choosing us.