Hello.
Hello. How can I aid you today?
I want to cancel my previous reservation because I am unable to travel due to some health issues. Can you please help me with that?
Sure, I am here to help you.
Thanks a lot for accepting my request.
May I know know on whose name the ticket has been reserved formerly?
The previous ticket was booked with the name Scott Hall.
Sorry Scott Hall, there are no flights reserved on your given name formerly.
Oh! It is sad to hear from your end. Anyhow thank you for checking my ticket status.
Welcome, thank you for choosing us. Have a great day.