Hello.
Hello, how may I guide you?
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, can you please tell me your name?
My name is Ronald Jackson.
Ok, please wait a minute.
Sure. Sorry, please correct my name as Ronald Johnson.
Sure, please wait. I will get back to you.
Sure, take your time.
Sorry Ronald, there is no active reservation found under your name in our records.
It's ok, thank you for your help.
Most welcome.