TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello, how may I aid you at this moment? 
 customer: I would like to change my existing reservation, can you please help me in changing? 
 agent: Sure, we are here to help you. May I know your good name? 
 customer: Anthony Thomas. 
 agent: Ok, please wait for a minute. 
 customer: Sure. 
 agent: Thanks for waiting, there is no active reservation found on your name. 
 customer: Ok, not an issue. Thank you. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello. How may I assist you? 
 customer: Emma Wilson here. 
 agent:  Emma Wilson, nice to meet you. 
 customer: I would like to book a ticket from OAK to JFK, could you please help me? 
 agent: Sure, let me know travel dates too. 
 customer: My journey dates are 12/11 and 12/13. 
 agent: I got a flight for you with 0 connection. Shall I proceed? 
 customer: Yes, proceed. 
 agent: Ok, your ticket has been booked with flight number 1016 and your airline is Spirit. 
 customer: Thank you for the help. 
 agent: Thank you for choosing us.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: I am Joshua Harris. 
 agent: How can I help you Harris? 
 customer: Can you find a flight from DEN to MCO, to meet my family who are living in Orlando. 
 agent: Sure, I will help you. Can you please share your desire d travel dates? 
 customer: Sure, my trip dates are 12/11 and 12/13. 
 agent: Please wait a while, I will check and revert you. 
 customer: Sure, take your time. 
 agent: There is a flight with connection limit 0 and fare 100, with JetBlue airlines. Shall I proceed for booking? 
 customer: I need a stop over the flight. 
 agent: Sorry to say, there is no flight on your desired travel dates. 
 customer: It's ok, thanks for checking my status. 
 agent: Thank you for opting us. Have a safe journey.

SOLUTION:
no_flight