Hello, I am Alexander Hall.
Hello, how may I help you?
Due to heavy rains at my destination I need to cancel my reservation. Can you please help me in cancelling?
Sure, I am here to help you. Please stand by.
Ok.
Thanks for your time, sorry no reservation found with your name.
Ok, no issues. Thank you for your infromation.
Thank you for reaching us, have  a nice day.