Hello.
Hello. How can I aid you today?
Emma Anderson here. Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, I can help you with that.
Thank you.
Please wait a moment, I will check your previous reservation status.
Ok, take your time.
I have found your reservation and cancelled successfully.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
You are welcome.