Hello.
Hello. How may I assist you today?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I will help you. Please help me with your name.
I am Timothy Garcia.
Please allow me a minute.
Sure.
 Timothy Garcia, I am really sorry to inform you that there is no booking found on your name.
That's ok, thank you for checking.
Thank you for reaching us, have a great time!.