Hello.
Hello. How may I aid you?
I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please help me in that one?
Sure, I am here to help you with the ticket cancellation.  Can you please provide me the name with which you have reserved your previous ticket?
Thank you and I have booked the flight ticket on my name Emily Evans.
Ok, please wait a minute while I am checking your ticket status.
Sure, I will wait for your response.
Sorry to inform you, there is no reservation found with your name in our database to cancel.
Ok, that's fine. Thank you for your help.
You are welcome. Thank you for reaching us. Have a nice day.