Hi.
Hello. How can I help you?
Recently I had a reservation with the name of Rachel Phillips, to attend for horse racing festival. I cannot attend there due to some health issues. Can you please cancel my reservation?
Sure. Please wait for a while. May I know your name?
Ok. As I have already mentioned above.
Sorry to tell that there is no reservation on your name.
Ok, not an issue.
Thank you for approaching us.