Hello.
Hello, how may I assist you today?
Due to some health issues, I am unable to travel the planned trip. Can you please assist me with my flight ticket cancellation process?
Sure, I will help you with that.
Thank you for considering my request in positive manner.
Let me know your name to check your reservation?
Sure, my name is Susan King.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem with that one, I think the ticket has not reserved properly while I was booking. Thank you for your help.
Thank you for choosing us.