Hello.
Hello. How can I help you today?
Owning to an emergency, I want to change my existing reservation. Can you help me?
Sure, I am here to help you with that. Please wait for a moment.
Sure.
May I know your name please?
Ok, I am Dennis Mitchell.
Sorry Dennis, no reservation found by your name in our database.
That's fine, no problem. Thank you for your information.
It's my pleasure.