Hello,.
Hello, may I know your good name?
I want to cancel my recent reservation due to demise of my grandfather. I am Carol Adams. Can you help me in cancellation of my ticket?
Ok, we are sorry for that. Please give us a minute, we will check your reservation and proceed to cancel.
Sure.
Thanks for waiting, we did not find any reservation on your name to cancel.
Ok. no problem.
Thanks for contacting us.