Hi.
 Hello, how can I render you today?
I am Amanda Thomas. Can you please help me in changing your reservation as my schedule got changed?
Sure, I will help you with that.
Thank you for your kind response.
Please wait a moment.
Sure, I will wait.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Not an issue with that, anyways thank you for the information.
Thank you for choosing us.