Hi.
Hello, how may I assist you today?
I would like to cancel my recent reservation due to an emergency, can you please help me?
Sure, may I know your name for the cancellation process?
Sure, my name is Catherine Roberts here.
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
Ok, not an issue.Thank you for your information.
Welcome, thank you for reaching us.