Hello. Myself Carol Parker.
Hello, how may I help you?
I would like to change my reservation due to my friend had shifted our vacation trip to another location. Will you please help me with changing the reservation?
Ok, please wait. Sorry, no reservation has been found on your name.
Sure, take your time. Oh! May be my ticket has not booked properly. Anyway, thank you for your information.
Thank you for choosing us.