Hi.
Hello. How may I assist you now?
Please help me out in cancelling my recent reservation.
Sure, I am glad to help you with that.
Ok.
Can I know your name to check your previous reservation?
Mary Harris is my name.
Please wait a moment.
Ok.
We regret to inform you that, there is no reservation found on your name in our reservation list.
That's ok, thank you.
Thank you for reaching us, hope you have a great day.