Hello. I am Nicholas Young.
Hello, how may I render you for the day?
Unknowingly, my friend made a reservation to me for a direct flight. But I need a connecting flight to reach New York. Can you please alter my reservation?
Sure, please wait for a while.
Ok.
We are sorry to inform you that, we did not find any reservation on your name.
Ok, no problem. Thank you.
Thank you for reaching us.