Hello.
Hello, how can I aid you right now?
I am Catherine Brown. Please may I know if it is possible to cancel the reservation which is existing?
Sure, I will assist you in cancelling your reservation.
As I can't make my trip because of the snow fall at my location. So I am asking.
Brown, we checked in reservation list with the name of Catherine Brown but no name is matching. Sorry for the inconvenience.
Is it, ok then may be the reservation is not been confirmed previously. Thank you for assisting me.
My pleasure, have a nice day.