Hello.
Hello, how may I serve you today?
I am William Thomas. I would like to change my existing reservation, due to heavy rains. Can you please help me?
Sure, I am here to help you.
Thank you.
Please wait a minute.
Sure, I will wait for your response.
We are regret to inform you that there is no active reservation on your name to change.
That's ok, thank you for checking.
Thank you for choosing us.