Hi.
Hello, how can I help you today?
Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, we can help with that.
Thank you.
May I know your good name?
I am Michael Baker.
Please hold a moment.
Ok.
Thank you for waiting, there is no reservation found with the given name.
Ok, no problem. Thank you.
Thank you.