Hello. I am Emily Campbell.
Hello, how may I assist you for today Emily?
I need to change my reservation due to my planned event got postponed. So please help me with that.
Sure, I will help you with that Emily.
Thank you.
Sorry to say this Emily, there are no active reservations with your name to change.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
You are welcome, thank you for reaching out here.