Hello. I am Ruth Harris.
Hello, how may I serve you today?
I want to cancel my reservation due to sudden demise of my grandfather. Could you help me to cancel my ticket?
Ok, please wait I will check the reservation list and get back to you.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Thank you for informing me.
Thank you for choosing us.