Hello,.
Hello, how can I serve you for the day?
Due to sudden demise of my grandfather, I want to change my existing reservation.
Sure. To check the reservation status, may I know your name?
I am Jeffrey Davis.
Ok, please wait a moment let you know the information.
Ok.
Sorry to inform you that I found no reservation in your given name.
Ok, no problem.
Thank you for reaching us for your existing reservation.