Hi.
Hello, how may I oblige you today?
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
 Sure, may I know your good name?
Barbara Lopez here.
Ok, please wait for a minute.
Ok.
Sorry to say that, there is no active reservation found on your name.
That's ok, thank you for your help.
Thank you for choosing us.