Hello.
Hello, how can I assist you today?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
May, I know your good name please?
I am Steven Allen.
Ok, please wait a moment.
Sure.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no problem. Thanks for the information.
Thank you for choosing us.