Hello.
Hello. How may I guide you today?
I am trying to contact you from past 2 days, I want you to cancel my reservation as I have to prepare for my exam. Please do it for me.
Sure, I am happy to help you with that.
Thank you.
Please wait for a while, I will get back to you.
Sure.
May I know your name please to proceed further?
Sure, my name is Michael Martin.
Michael Martin,I am sorry to sat that there is no reservation found under your name.
That's fine, thank you for checking.
Thank you for choosing our agency, have a great day.