Hello.
Hello. How can I aid you today?
Can you help me to cancel my reservation?
Sure, I am here to help you with that.
Thank you.
May I know your name please?
I am Donna Roberts.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel.
No problem, thank you for checking.
Thank you for reaching us, have a great day.