Hi.
Hello, what services are you seeking from us?
Due to emergency I need to cancel my recent reservation, can you please help me with that?
Sure, I am glad to help you.
Thank you.
On whose name, you made the reservation earlier?
John Brown here.
Ok, wait for a moment.
Sure.
Sorry to say that, no reservation was found on your name to cancel.
Ok, no problem. Thanks for your information.
Thank you for choosing us.