instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: Can you please help me to book a flight ticket from MCO to LAX? 
 agent: Sure, please share your planned travel dates? 
 customer: My travel dates are Oct 10 to Oct 12. 
 agent: Can I have your name please? 
 customer: My name is Dennis Hernandez. 
 agent: Let me know your connection limit? 
 customer: I need a flight with single connection. 
 agent: Any other requirements to be met? 
 customer: I prefer business class. Sorry, I need a direct flight. 
 agent: Sorry, no flights found with your given details. 
 customer: No problem, thanks for your information. 
 agent: Thank you for reaching us.
answer:
no_flight


question:
customer: Hi. I am Jonathan Davis. 
 agent: Hello, how can I amend you? 
 customer: Can you reserve me a flight ticket to Charlotte, CLT as I would like to visit The Billy Graham library? 
 agent: Sure. 
 customer: Thank you. 
 agent: Let me know your origin code. 
 customer: Origin code is Boston, BOS. 
 agent: How much you can afford for this journey? 
 customer: I can afford up to 500. 
 agent: Let me know your trip dates to check the flights. 
 customer: 02/12 and 02/14 are my depart and arrival dates. 
 agent: Please, wait. 
 customer: Ok. 
 agent: Thanks for waiting, there is flight with price 800. Shall I Proceed? 
 customer: No, do not proceed. 
 agent: Ok. 
 customer: Thank you for your response. 
 agent: Thank you for choosing us.
answer:
no_reservation


question:
customer: Hi. 
 agent: Hello, how may I render you? 
 customer: I would like to reserve a flight ticket from MSP to LGA, can you please help me? 
 agent: Sure, please provide your trip dates. 
 customer: My planned travelling dates are May, 27 and 29 respectively. 
 agent: May I know your connection limit? 
 customer: Yes, I prefer to connecting flight for my journey. 
 agent: Which class do you prefer? 
 customer: I am comfortable to travel in any class. 
 agent: May I know your name? 
 customer: Michael Phillips here. 
 agent: Please hold on for a while. 
 customer: Sure, I will wait. 
 agent: Hawaiian airlines with flight 1017 is providing a direct flight and ticket costs you 100 in economy class. 
 customer: Please proceed for booking. 
 agent: Your ticket is confirmed Michael Phillips. Flight departs at 5:00 hours and arrives at 20:00 hours. 
 customer: Thank you for your service. 
 agent: Thank you for reaching us.
answer:
book