Hello.
Hello, how may I render you today?
I am Kathleen Young. I want to cancel my recent reservation due to heavy snow fall at my source point. Can you please help me with it?
Sure, I am gleeful to help you.
Thank you.
Please wait a while.
Sure.
Thanks for waiting, we found a reservation by your name. I made a cancellation of your ticket.
OK, please to cancel it.
Thank you for choosing us.