Hi.
Hello, how can I help you?
I would like to change an existing reservation as my trip got postpone due to bad weather conditions. Can you help me with this?
Sure, may I know your name please?
I am Patricia Jones.
Ok, please wait for a while.
Ok.
Sorry, there was no reservation found with your given name.
Ok, not an issue. Thank you for your information.
Thank you for opting us.