Hello.
Hello, how may I assist you?
I am Charles Evans. Due to some health issue I need to cancel my reservation, can you please help me in that?
Sure, I will help you.
Thank you.
Please wait for a while, I will check your reservation status and get back to you.
Sure.
Sorry to say that there is no reservation found on your name.
It's ok. Thank you.
Thank you for reaching us.