Hello.
Hello. How may I aid you?
 Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
Sure, may I know your name please?
My name is Stephen Wilson.
Please wait a while, let me check the reservation list and know you the current status.
Sure.
Thank you for your time. Sorry, there is no reservation matching with your name in our portal to cancel.
No problem, thanks for your information.
Thank you for opting us.