Hi.
Hello, how can I help you today?
I have to change my existing reservation due to exam postponed, can you please help me?
Sure, I am here to help you.
Thank you.
May I know your name for checking your previous reservation?
Sure, my name is Michael Adams here.
Please wait a second.
Sure, I will wait.
There is no reservation found under your name to change.
Ok, not an issue.Thank you for your information.
Thank you for opting us.