Hello.
Hello. How may I assist you?
I want to change my existing reservation, due to some health issue. Can you help me?
Sure, I am here to help you out.
Thank you.
May I know your name please?
Yes, I am Brian Hall.
Brian Hall, we haven't found any reservation under your name in our database.
Ok, not an problem. Thank you for your information.
Thank you for choosing us.