Hello.
Hello. How may I assist you?
I need to change my reservation due to my planned event got postponed. So please help me with that.
Sure, I am here to help you out.
Thank you.
May I know your name please?
Sure, myself Eric Parker.
Eric Parker, we haven't found any reservation under your name in our database.
Oh! It may not  be booked properly due to server issues while booking. Anyway, thank you for your time.
Thank you for choosing us.