Hi.
Hello, how can I assist you for the day? May I know your good name please?
You can call me as Kenneth Moore.
Ok.
I want to cancel my reservation, can you help  me with it?
Sure, we are glad to help you. Can you please wait for a moment, I will check with your reservation.
Sure.
Sorry to inform you that, there is no reservation found with your name in our records.
That's ok, thank you for the response.
Thank you for reaching us. Have a nice day.