In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello. 
 customer: Myself Kevin Johnson. 
 agent: Kevin, how can I assist you? 
 customer: Can you please help me in booking a flight ticket from DEN to EWR locations? 
 agent: Sure, may I know your trip dates? 
 customer: My travelling dates are from 07/02 and 07/04. 
 agent: Please hold on for a moment. 
 customer: Ok. 
 agent: Sorry, no flight is available on your route. 
 customer: It's ok. Thank you for the information. 
 agent: Thank you for choosing us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, how can I assist you? 
 customer: Could you please help me in flight ticket booking process from AUS to OAK? 
 agent: Sure, I can help you with that. May I know your travel dates please? 
 customer: Thank you for your response, I want to take off on Dec 11 and book my return ticket also on Dec 13. 
 agent: May I know how many stopovers do you need in between your journey? 
 customer: Yes, I want a connecting a flight. 
 agent: Please let me know if you have any other specifications. 
 customer: I would like to travel in business class flight. 
 agent: Can I have your good name please? 
 customer: Sure, my name is Larry Hernandez. 
 agent: Ok, please wait. 
 customer: Ok. 
 agent: Sorry to inform you that there are no flights available for you on those dates with your given details. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thank you for choosing us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, do you need any help from us? 
 customer: Laura Hall here. I would like change my recent reservation as my exams postponed to next week, can you please help me with that? 
 agent: Sure, please allow me a moment. 
 customer: Thank you for accepting my request. Sure, take your time. 
 agent: Hall, there is no reservation matching with your name in our portal to make changes further. 
 customer: That's ok, no problem. Thank you for checking out. 
 agent: You are welcome, have a great day.
[A]:
no_reservation