Hello. I am Samuel Hall.
Hello, how can I assist you today?
I want to attend an event, but it was postponed.Can you help me in changing my recent reservation?
Sure, we are glad to help you. Can you please wait for a moment, I will check with your reservation.
Sure.
Thank you for waiting. We are happy to inform you that, we found a reservation with your  name.
Ok.
Can you please forward your journey dates?
I would like to travel on 10/10 and 10/12.
Do you need any connections in between journey?
I want to have a connection of 1.
Kindly mention your journey points?
I want to travel from MSP to CLT.
Ok, please wait for a while.
Sure.
We found a flight with Southwest airlines, flight number 1008, 1 stopover  with the cost of 100. Shall I proceed?
Ok, proceed to booking.
Your booking has been reserved. Thank you for reaching us.
Thank you for your help.
Have a safe journey.