Hello.
Hello. How may I assist you today?
Myself Carol Adams. I would like to cancel my recent reservation due to some personal issues, will you help me with that?
Sure, I am here to help you, please wait for a minute.
Thank you for accepting my request, I will wait for your response.
 Sorry Adams, I have checked all my booking list but I am not able to find any existing reservations under your name.
Ok, not an issue. Thank you for your information.
Thanks for choosing us, have a great day ahead.