Hi.
Hello. How may I aid you today?
Owing to an emergency I had to request for this change reservation.
Sure, I'll help you with this. Could you please let me know your name to check the reservation status?
My name is Sarah Taylor.
Ok, please wait a moment.
Sure.
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
Thank you.
Thank you for availing us.