Hi.
Hello, how may I help you?
I want to change my existing reservation due to some health issues, can you please help me in this intent?
Sure may I know your name to proceed?
Sure, my name is Eric Lopez here.
Please give me a moment to check Eric.
Sure, take your own time.
Sorry Eric, there is no reservation found on your name.
No problem. Thank you for your service.
You are welcome.