Hello,.
Hello. How can I help you at this moment?
Can you please help me in changing my existing reservation, as my exam got postponed.
Sure, I will help you with that. Can you please mention your name for further process?
Myself, Barbara Roberts.
Ok, please hold on a moment.
Ok.
There is no previous reservation available under your name.
Ok, no issues. Thanks for checking.
Thank you for reaching us.