Hello.
Hello. How may I help you?
Can you help me to cancel my recent reservation because my health condition was not good?
May I know your name please to check the status of your reservation?
I am Lisa Lewis.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure, take your own time.
Sorry, there is no reservation matching with your name in our portal.
That's ok, thank you for giving information.
Thank you for reaching us.