Hello.
Hello. Can I know what help do you need from our travel agency?
I would like to change my reservation as I am leaving for business meet, can you please help me out?
Yes, I am happy to help you in changing the ticket details. Can you please tell me your full name?
Jessica Scott here.
Ok, please wait a moment.
Sure.
Sorry to inform you that, there is no active reservation found with your name in our database.
Ok no problem, thank you for your services.
Most welcome. Thank you for consulting us.