TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. How can I help you at this moment? 
 customer: I want to change my existing reservation which is done recently due to some health issues, can you please help me? 
 agent: Sure, I will aid you in changing your reservation. 
 customer: Thank you for considering my request. 
 agent: May I know your name please. 
 customer: Sure, my name is Joshua Green. 
 agent: Sorry to say this, no reservation found on your name in our database. 
 customer: Ok, no problem. Thank you for your service. 
 agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how may I serve you today? 
 customer: I would like to travel from BOS to JFK as a business trip, can you do the reservation? 
 agent: Sure, may I know your good name please? 
 customer: Daniel Hall here. 
 agent: When you are willing to travel? 
 customer: My trip dates are Jan 16th and Jan 18th. 
 agent: Is there any connection limit for you? 
 customer: I need break in my journey. 
 agent: Please share your other specifications if you have. 
 customer: No. 
 agent: Thank you for waiting and we have found a flight in an economy class with 1 connection in Hawaiian airlines and the fare of your flight will be 100. Do you like me to proceed your booking with this flight? 
 customer: Please carry on. 
 agent: Your ticket has been reserved with flight number 1004. 
 customer: Thank you so much. 
 agent: Thank you for approaching us.

SOLUTION: book

PROBLEM: customer: Hello, I am George Turner. 
 agent: Hello, how may I serve you for the day? 
 customer: I  would like to attend a seminar on social issues in pioneer plaza at Dallas & Fort Worth, DFW. Can you please book me a ticket from Houston, TX-IAH? 
 agent: Sure, I am perky to help you. Can you please let me know your travelling dates? 
 customer: My travelling dates are from 06/14 to 0616. 
 agent: How much you can spend for airfare? 
 customer: I can spend upto 500. 
 agent: Thank you for providing your details, please wait for a while. 
 customer: Ok. 
 agent: Thank you for waiting, we are sorry to inform you that, there is no flights with your respective dates of travel. 
 customer: Ok, no problem. Thank you. 
 agent: Thank you for approaching us. Have a  good day.

SOLUTION:
no_flight