Hello,.
Hello. How may I serve you?
 I want to cancel my recent reservation, due to heavy snow fall from couple of days.
Ok.
Can you help me in cancellation?
Sure, I will help you.
Thanks for responding.
Let me know your name to check the reservation.
Please check it on my name, Donald Walker.
Please, wait a minute.
Sure, I will wait.
Thank you for being patience. We did not find any reservation on your name.
Ok, I think it did not reserved properly. Thanks for serving me.
Thank you for approaching us.