Hello.
Hello. What help do you require from our agency?
I am planning to change my existing reservation. Can you please help me for this?
Sure, I can help you to change the ticket details. Will you please tell me your name?
Myself Michael Williams.
I have found your previous reservation under your name, can I know your new travel dates?
I am planning my trip on Aug 9 and again I will return back on Aug 11.
Ok, please share your genesis and terminus airport codes.
My airport codes are LAX to CLT.
Ok, please  let me know your preferences.
I am comfort to travel in single connection flight.
Ok, do you have any more specifications?
No, I don't have any other specifications.
There is a flight which is matching to your specifications in an United airlines. Can I proceed to change the details and reserve the new ticket?
Yes, please go ahead and reserve the ticket.
I have changed your ticket details and book a flight ticket in the flight-1011.
Thank you very much for changing the reservation.
You are most welcome. Have a nice journey.