Hi, I am Patricia Jones.
Hello, how can I help you?
I would like to cancel my ticket due to heavy floods at my destination place. Will you help me in this?
Sure, we are here to help you. Please standby, I will check with the reservation on your name.
Ok, I will wait.
Thank you for your patience, There was no reservation found on your given name.
No problem, thanks for your support.
Thank you for availing us.