Hello.
Hello, may I know your good name please?
My name is Lisa Adams.
Thank you. How best I can help you Lisa Adams?
I would like to change my existing reservation. Can you please help me?
Sure, I can help you best. Please wait a minute, I will check the reservation list and revert to you.
Sure, take your time.
Sorry, we did not find any reservation registered with us on your name.
Its ok, I guess I made a mistake while booking the ticket. Anyways, thank you for the information.
Thanks for contacting us, have a nice day.