Hello.
Hello, how can I help you today?
I need to cancel my recent reservation due to some issues, can you help me?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Jennifer Harris.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for the information.
Thank you for reaching us.