Hello.
Hello. How can I aid you?
I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
Sure, could you please provide your name to check your previous reservation status?
My name is Mary Allen.
Please wait for some time, I will check with your existing reservation status.
Sure, take your own time.
Thank you for waiting. Sorry to inform you Mary Allen, there is no reservation found with your name in our records to amend it.
That's ok, thank you for checking.
Thank you for reaching us with a query.