Hello.
Hello, how may I help you today?
  I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, we are perky to help you. Can you share your good name?
Charles Wilson.
Please be on hold.
Sure, take your own time.
There is no reservation found on your name in our database to cancel it.
That's ok, thank you for checking.
Thank you for availing us.