Hello, I am Stephanie Thompson.
Hello, Stephanie Thompson. How can I support you today?
Owing an emergency I want to cancel my recent reservation, can you help with that?
Sure, we are glad to help you. Please wait for a minute.
Ok.
Thanks for your time, we are sorry to inform you that no reservation has found based on your name.
No problem, thank you for the information.
Thanks for choosing us, have a great day.