Hi.
Hello, how may I serve you?
Owing to an emergency, my business conference got postponed. So I request you to change my existing reservation.
Sure, may I know your name to check the reservation list and get back to you?
Sure. Stephen Taylor here.
Ok, please wait.
Sure.
We could not find any reservation by the name you provided.
Ok, no issues. Thank you for your assistance.
Thank you for choosing us.