Hello.
Hello. What kind of help do you need from our agency?
I have to change my reservation due to  my planned event got postponed. So please help me with that.
Sure, I am here to help you. Could you please tell me your name?
Thank you. Please check the reservation with my name Cynthia Thomas.
Ok, please hold on for a while.
Sure, take your time.
Sorry to intimate you, there is no active reservation found with your name to change the ticket.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
You are most welcome. Thank you for choosing our agency.