Hello.
Hello, how can I help you out?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, we are glad to help you. Can I have your good name to proceed further?
Thank you. Please check the reservation with my name Andrew Thomas.
Sorry, we did not find any active reservation on your name in our records.
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
Thank you for contacting us.