Hello, I am Cynthia Taylor.
Hello, how may I assist you today?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
Sure, I will help you with that.
Thank you.
Please wait for a moment, while I check for the reservation on your name.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
That's ok, not a problem. Thanks for your information.
Thank you for visiting us, we hope see you again.