Hello. I am Richard Brown.
Hello, how can I help you today?
Could you help me out in cancelling my reservation due to sudden demise of my grandfather?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check your previous reservation.
Sure.
Thank you for your time, there is no active reservation found on your name.
No problem, thanks for your information.
Thank you for reaching us.