Hello.
Hello, how can I be your assistance today?
Owing to an urgency, I would like to cancel my recent reservation to Dallas. Can you please help me with this?
Sure, we are gleeful to help you out. May I know your name please?
My previous reservation has done with my name Andrew Thompson.
Thanks for your name, please be on hold.
Sure.
Thanks for being on hold, we did not find any reservation in our database on your name.
Ok, not an issue. May be something went wrong while booking my ticket.
Thanks for availing us, we hope to serve you again.