Hi.
Hello, how may I aid you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, we are here to help you. Can I have your name to proceed?
Carol Baker here.
Ok, please wait for a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
Ok, no problem. Thanks for your information.
Thank you for availing us.