Hello.
Hello. How may I guide you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I am gleeful to help you with that reservation cancel. May I know your name please?
Thank you. My name is Richard Phillips.
Please wait for a while, let me check your previous reservation status.
Sure, I will wait for your information.
Thank you for waiting. There is no active reservation found on your name in our database to cancel.
Ok, not an issue. Thank you for providing information.
Most welcome, thank you for reaching us.