Hello.
Hello, do you need any help from us?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, I am glad to help you.
Thank you.
Could I have your name please?
George Garcia here.
Ok, please wait for a while.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
No problem, Thanks for the information.
You are welcome, have a great day.