Hi.
Hello.
William Evans here.
How can I help you Williams Evans?
We friends planning to cancel the trip owing to an emergency, so please help me with the cancellation of my ticket.
Wait a moment please, I am checking for you.
Sure, take your time.
Sorry to say, there is no reservation found under your name.
That's fine.
Is any other dates you are planning for the trip?
No, thank you for your time.
Thank you for reaching us.