Hi.
Hello, how may I tide over to you?
I need to cancel my reservation as my friends have already booked my ticket in another flight along with them, I was not aware of this. Can you please help me with it?
Sure, I can help you with that but you will get only 85% of refund if you want to cancel. Is that okay with you?
That's fine for me, you can proceed.
Ok, on what name was the reservation made?
Reservation was done by the name Nicholas Evans.
Please give me a minute. I need to check the reservation list.
Sure, take your time.
I have gone through the list but could not find any reservation matching your name in our data base.
I think my ticket was not confirmed due to network issues.
Ok, is there any thing else I can help you with?
No, I am ok. Any way, thanks for the information.
Your welcome.