Hello.
Hello, how may I help you?
I would like to change my flight reservation as my trip got postponed, can you please help me?
Sure, may I know your name?
My name is Sharon Scott.
Thank you, please wait for a while. I will check your reservation status and let you know.
Ok, take your own time.
I am sorry to say you that there is no reservation found under your name in our database.
Very sad to hear that. Anyway, thank you for the information.
You are welcome and thank you for choosing us.