Hi.
Hello, how may I address you at this moment?
My exams got postponed, can you please help me in changing the reservation?
Sure, I can definitely do the need full for you.
Thank you.
Could you please let me know on what name it was reserved formerly?
I am Katherine Collins.
Ok, please five me a minute to check the current status and get back to you with an update.
Ok.
Thanks for waiting Katherine Collins. I have gone through the reservation list but could not find any active reservation by your name in our data base.
Ok, no problem. Thank you for your information.
Thank you for opting us. We look forward to serve you better in future.