Hi,.
Hello, how may I assist you?
Actually I have planned a trip to enjoy my weekend. But, unfortunately I have misplaced the dates while booking. So, I need to cancel my ticket. Can you help me with that?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Sure, Sarah Edwards is my name.
Please wait for a while.
Sure, make it quick.
Thanks for being on hold, there is no reservation found in your name.
That's ok, not a problem. Thanks for your kind information.
Thank you for choosing us.