Hello.
Hello. How can I assist you now?
I am Nicole Robinson. I need to cancel my reservation as my exams got cancelled.
Sure Nicole Robinson, I will help you with cancelling your reservation.
Thank you for considering my request.
Please wait a moment to check your reservation status.
Ok, have your time.
Sorry Nicole Robinson, no reservation has found under your name to cancel.
It's ok, anyway thank you for the information.
Thank you for choosing us, have a good day.