Hello.
Hello, how may I help you?
I am Ronald Allen.
Good evening Allen.
Due to my health problem I want to change my existing reservation.Can you please help me out?
Sure, I will help you. Please give me a minute.
Sure, take your own time.
Ronald, there is no reservation found with your details.
That's fine. Thank you for your help.
Thank you for choosing us, have a good day.