Hi.
Hello, how may I help you?
Can you please help me in changing my recent reservation?
Sure, I am willing to help you for this. May I know your name please?
My name is Nicholas Rodriguez.
Please wait for couple of minutes, let me check your reservation status in our records.
Sure.
Sorry to inform you, no reservation is found under your name to change.
Ok, No issues, thank you.
Thank you very much for approaching our agency.