Hello.
Hello, how can I help you at this moment?
I want to change my reservation due to postponed of my exam to other dates, so please help me.
Sure, I can help you with that reservation changing.
Thank you.
Please hold for a while, let me check you previous reservation status.
Please check my reservation on the name of Emma Phillips.
Thank you for waiting. Sorry to tell you that, there is no active reservation found with your name in our reservation list to change it.
No issues, thank you for your effort.
Thank you for reaching our agency.