Hello. I am Stephanie Martinez.
Hello, do you need any help from us?
 Actually I am an old person and I don't know how to cancel flight ticket , can you please help me in flight ticket cancellation process?
Sure, please allow me a moment.
Thank you and take your time.
Sorry, there is no reservation matching with your name in our portal to cancel further.
No problem with that one, thank you for providing the information about my flight ticket.
You are welcome, have a great day.