Hi.
Hello. How can I help you?
I want to change my existing reservation owing to an emergency.
Sure, I am happy to help you and please mention your name for checking.
My name is Thomas Anderson.
Please give me a moment to check it.
Ok.
Thank you for waiting, I have checked and there is no reservation found for the user name in our data base.
Thanks.
You are welcome and thank you for reaching us.