Hello.
Hello, how may I help you?
I would like to change my recent reservation due to some personal issues, will you help me in changing my reservation?
Sure, we are here to help you.
Thank you for accepting my request.
May I know your name please?
Myself Richard Smith.
Sorry to inform you that there is no active reservation on your given name.
Ok, not an issue. Thank you for your information.
Thanks for contacting us.