Hello.
Hello, how can I aid you?
Due to the sudden demise of my grandmother, I would like to cancel my reservation. Can you help me out?
Sure, I will help you. May I know your name to check reservation?
Sure, my name is Paul Moore.
Please be hold on for a while.
Sure, take your time.
Thanks for waiting, there is no reservation available with your name.
Ok, no problem. Thank you for your information.
Thank you for opting us.