Hi.
Hello, how may I help you today?
I need to cancel my reservation as my plan to go for trekking got cancelled. Can you help me?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
I am Kenneth Lewis.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's Ok, thanks for your response.
Thank you for choosing us.