Hi.
Hello, how can I help you?
My name is Donald Moore. Owing to emergency, I need to change my recent reservation. Please help me in that.
Ok, I will help you with that.
Thank you.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes.
No problem, thanks for your information.
You are welcome, have a great day.