Hi.
Hello. How may I help you?
I need to cancel my reservation as I am not free to make my trip. Can you help me with that?
May I know your name please?
Thank you for your positive response, my name is Mark Smith.
Sure, please wait for a moment.
Sure.
Sorry, there is no reservation matching with your name in our portal.
Not a problem, anyways thank you for the information.
Thank you for reaching us.