Hello.
Hello. How can I assist you at this moment?
I am unable to travel on the dates which I have booked last week but I am not feeling well. Could you please help me in cancelling?
Sure, I am ready to help you with cancelling your reservation.
Thank you.
Can I have your name please to check your reservation status?
My name is Alexander Lee.
Ok, please be hold on for a moment to check your reservation status.
Ok, take your time.
Sorry Alexander Lee, no reservation has found under your name to cancel.
It's ok, thank you for searching for my ticket reservation.
My pleasure. Thank you for choosing us, have a good day.