Hello.
Hello. How can I best assist you now?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I can help you in that.
Thank you.
May I know your good name please?
My name is Raymond Parker.
Ok, please wait for a while.
Sure. I am looking for a economy class.
We are sorry to say that, there is no active reservation found on your name.
That's fine, thank you for your service.
Thanks for approaching us.