Hello.
Hello, how can I assist you?
I want to cancel my previous reservation because I am unable to catch the flight. Can you please do that for me?
Sure, I am willing to help you.
Thank you for accepting my request.
May I know your name please?
My name is Stephanie Gonzalez.
Ok, please wait a minute I will get back to you.
Ok, take your time.
Thank you for your time, sorry no reservation found on your name.
It's ok, not a problem with that. Thank you for checking the ticket status.
Thank you for reaching us, have a nice day.