Hello.
Hello, do you need any help from us?
I want to change my existing reservation due to sudden postpone of my client meeting. Can you help me with that?
Sure, could I have your name please?
I am Barbara Carter.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes.
Ok, no issues. Thank you for your information.
You are welcome, have a great day.