Hi.
Hello, how may I help you today?
I want to cancel my recent reservation, can you please help me out?
Sure, I'm glad to help you with that. Can you please provide me your good name?
Sure, my name is Kenneth Lewis.
Ok, please wait while I'll check your reservation status in our database.
Ok, take your time.
Kenneth Lewis, there is no active reservation found under your name to do cancellation.
It's ok, thank you for the information.
Thank you for choosing us, have a nice day.