Hello.
Hello, how can I help you today?
Usually I prefer a connecting flight, Unfortunately my friend has already reserved my ticket with a direct flight. Can you please change my existing reservation?
Sure, we are here to help you. May I know your name?
Sure, please check the reservation on the name of Ryan Scott.
Ok, wait for some time I will check the reservations on your name and get back to you.
Ok.
Thanks for waiting there is no reservation found on your name.
Ok, Thank you.
Thanks for approaching us.