Hi.
Hello, how may I help you?
Due to my health problem I want to cancel my recent reservation, can you please help me to cancel my reservation?
Sure, I am happy to help you. Please wait, I will check your reservation status in our database. For checking, may I know your name?
Please check the reservation on the name of Ryan Martin.
Sorry, I did not find any reservation under your name in our database.
Not a problem, thank you for the information.
You are welcome and thank you for contacting us.