Hello.
Hello. How can I help you?
Owing to an urgency, I would like to cancel my recent reservation. Can you help me with this?
Can you please provide the name on which the reservation has been confirmed?
My previous reservation has done with the name Thomas Hernandez.
Sorry, there is no reservation found by the name on which you have provided.
Ok, not an issue. May be something went wrong while booking. Thank you for providing information.
Thank you and have a nice day.