Hello.
Hello, how can I assist you?
Can you please be my helping hand to change my existing reservation, due to my trip has been postponed?
Sure, I can help you with that. May I know your good name please?
My name is Carolyn Martin.
Ok, please wait while I'll check your reservation status.
Sure.
Carolyn Martin, there is no active reservation found under your name to do changes in that.
Ok, thank you.
Thank you for choosing us.