Hi.
Hello. How can I aid you?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am glad to help you in cancelling your reservation.
Thank you.
Please allow me a moment to check for your previous reservation status is whether active or not.
Sure.
Can you please provide me the name to cancel the reservation.
Myself Shirley Robinson.
Sorry, there is no active reservation have been found under your name in our database to cancel it.
No problem, thanks for checking.
Thank you for opting us.