Hi.
Hello. How can I aid you?
I am Helen Martin. I would like to change my reservation, as my exam is postposned? Can you help me?
Sure, I am here to help you in amending your reservation.
Ok.
Please allow me a moment to check for your status is active or not.
Sure.
Thank you for waiting.
Not an issue.
Sorry, there is no active reservation have been found under your name in our database to amend it.
That's ok, thank you for checking.
Thank you for reaching us.