Hello, Jack Hill here.
Hello, how may I assist you?
Can you please help me out in cancelling my recent reservation? As I can't step out from my house right now due to heavy snow fall.
Sure, hold on for a moment. Let me check.
Sure, I'll wait for your response.
Sorry Hill, there are no flights reserved on your given name.
That's ok, thank you for giving the information.
Welcome, thank you for choosing us. Have a great day.