Hello, I am Carol Moore.
Hello, how may I help you?
As my manager did not approve my leave, I would like to cancel my reservation.
Surely, I will help you. Can I have a moment?
Sure, hold on for a moment. Let me check.
Sorry, there is no reservation found on your name.
That's ok, thank you for checking.
You are welcome. Thank you for reaching us, have a nice day.