Hi.
Hello, how may I help you?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, please wait for a moment to check your details. Meanwhile, may I know your name?
Ok, check the details on the name of Pamela Campbell.
Sorry to say, no reservation found on your name.
That's ok, thank you.
Thank you for reaching us, have a nice day.