Hi, I am Nancy White.
Hello, how may I serve you?
I made a reservation earlier to go to holiday trip with my friends, due to an emergency I want to cancel my reservation. Can you please cancel the reservation on my name?
Sure, I will help you in cancelling. Please wait for a moment, I will check the reservation status and get back to you.
Ok.
Sorry to inform you that we did not find any reservation on your name.
Ok, not an issue. Thank you for giving the information.
Thank you for opting us, have a good day.