Hello.
Hello, may I know how best I can help you today?
Carolyn Hernandez here. Can you please help me in cancelling my reservation as I did not get leave in my office?
Sure, please wait for a while. I found your reservation, shall I cancel it?
Yes, please proceed.
Your ticket has been cancelled. Amount will be credited in your bank account within four working days.
Thank you for your service.
Your welcome.