Hello.
Hello. How can I guide you?
Due to an emergency, I want to cancel my trip which I has planned in the month of January,can you assist me to cancel it?
Sure, I am oblige to help you.
Thank you.
May I know your name for checking the reservation status?
Yes, my name is Dennis Edwards.
Can you spare a moment, so that I can check?
Ok, take your time.
Sorry, there is no reservation found under your name Dennis Edwards.
That's not a problem, I think it is cancelled by my brother. Thank you for your help.
Thank you for approaching us.