Hello.
Hello. How may I serve you today?
I am Patrick Hernandez. I would like to cancel my recent flight ticket, due to some personal problem I am not able to attend meeting which was going to be held in New York. Will you please help me?
Sure, I will help you. Please wait a moment.
Sure.
Sorry Patrick Hernandez, there is no active reservation on your name.
Ok, not an issue.
Thank you.