Hi.
Hello, how can I support you today?
Can you please cancel my reservation due to heavy rainfall at my destination place?
Sure, I am here to help you. May I know your good name please?
Thank you. I am Sharon Rodriguez.
Ok, please wait for a minute.
Sure.
Sorry to say that, no reservation was found on your name to cancel.
That's ok, thank you for checking.
Thank you for choosing us.