Hello, I am Andrew Garcia.
Hello, how can I assist you?
Due to sudden demise of my grandmother I need to cancel my reservation, can you please help me?
Sure, I will help you. Please wait a moment, I will check with it and revert you.
Ok.
We are very sorry to inform you that there is no reservation found on your name.
Ok, no issue. Thank you for information.
Thanks for choosing us, have a nice day.