Hello,.
Hello, how may I aid you?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, I am here to help you out with that.
Thank you.
 Can you please share your name to check your reservation status?
Myself, Melissa Baker.
Ok, please give me a moment.
Ok.
Sorry, there is no reservation found on your name in our records.
Ok, no issues, thank you for checking.
Thank you for reaching us.