Hi.
Hello, do you need any help from us?
Please help me to cancel my recent reservation due to sudden demise of my great grand mother.
Ok, please allow me a moment. Ok, could I have your name please?
Ok, please check the reservation by this name Angela Moore.
Sorry, there is no reservation with your name in our portal to cancel further.
That's ok, not an issue. Thank you for your information.
You are welcome, have a great day.