Hello.
Hello, how may I help you?
I need some help in my changing due to placing of wrong while I am booking the ticket, can you help in changing my recent booking?
Sure, may I know your name please to check the reservation status?
Sure, I have done the reservation on my name Justin Nelson.
Sorry Justin, there is no reservation found with your details.
Ok, no problem, thank you for your quick response.
Thank you for choosing us, have a good day.