Hello.
Hello.
Is this flight ticket booking agency?
Yes, you are at right place. How may I assist you today?
I want to cancel my reservation, because I have another important meeting on that day, can you help me?
Definitely, I will help you on that. Could you please provide your name to check your previous reservation status?
Thanks. Sure, my name is Mary Young.
Ok Mary, please be on hold to check.
Ok.
We regret that, there is no previous reservation found under your name in our records.
It's ok, no problem.
Would you like to ask us anything else?
Nothing, thank you for your information.
Ok, thank you for using our services, have a great day.