Hello.
Hello, how may I help you today?
Due to heavy rains my match has been postponed. Can you please change my existing reservation?
Sure, we are glad to help you. Can you please provide your name?
Gary Roberts is my name.
Ok, please wait for a while.
Sure.
Sorry to inform you that, we did not find any reservation with your name.
Ok, it's not a problem.
Thank you for reaching us.