Hi.
Hello. How can I aid you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am mirthful to help you with that. Can you please let me know your name to check your previous reservation status?
I am Anna Lopez.
Please wait for a moment.
Sure.
Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel .
No problem, thanks for checking.
Thank you for reaching us, have a great day.