Hi.
Hello.
I am Mark Lopez.
What can I do for you?
Due to heavy rains cricket match got postponed, so I need to change my existing reservation. Can you help me?
Sure Mark Lopez, please wait for a while.
Ok.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
it's Ok, thanks for your support.
Thank you for approaching us.