Hello.
Hello, how can I help you?
 I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, I can help you with that. May I know your good name please?
Myself Michelle Gonzalez.
Ok, please wait for a while.
Sure.
There is no active reservation found under your name to do cancellation.
It's ok, thank you.
Thank you for choosing us, have a nice day.