Hello, I am Benjamin Roberts.
Hello, how can I support you?
Due to my health problem I want to change my reservation, can you please help me to change my reservation?
Sure, I am happy to help you. Please give me a minute, I will check with the reservation on your name to change it.
Ok.
Thank you for waiting, There was no reservation found on your name.
Ok, no problem.
Thank you for contacting our agency.