Hello.
Hello, how can I help you today?
Due to my health issues, I decided to cancel my trip, so can you help me in cancelling the recent reservation?
Sure, I can cancel your reservation. Let me check for your reservation status.
Ok.
Before I check, can you provide me your name?
My name is Sharon Garcia.
Sorry Sharon, I have not found any reservation by your name.
It's ok, no issues.
Thank you for contacting us, take care of yourself.