Hi.
Hello. How may I guide you today?
I want to change my existing reservation which is done recently, can you please help me?
Sure, I will help you with that. Can I know your name to check your previous reservation?
Thank you. Sure, my name is James Hernandez.
Please wait a moment to check.
Ok, I will wait.
We regret to inform you that, there is no reservation on your name in our records.
Ok, no problem. Thank you for your service.
Thank you for reaching us, have a great day.