Hello.
Hello, how can I be your helping hand today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
Sure, we are here to aid you.
Thank you for accepting my request.
To proceed further, please mention your name.
Sure, I am Mark Jones.
Ok, please wait for a while, I will check the reservation on your name and revert to you.
Sure.
Thank you for waiting, we did not find any reservation on your name.
Not a problem, thank you.
Thank you for availing us.