Hello.
Hello, how may I assist you?
Can you please help me in changing my existing reservation, as my exams got postponed?
Sure, may I know your good name please?
Thank you, my name is Ruth Mitchell.
Please wait for a moment.
Ok, sure.
Sorry, there is no reservation found on your name in our database to change.
Ok, not an issue. Anyways, thank you for the information.
Thank you for approaching us.