Hello.
Hello, how may I assist you now?
I would like to do some changes in my existing reservation, can you help me in that?
Ok, please mention your name to check with your reservation status.
Sure, myself Karen Garcia.
Ok, give me a moment to check with availability.
Sure, I will wait for your response.
Karen Garcia, I am so sorry to say that, there is no flight reservation available by your name.
That's ok, no problem. May be my friend has been modified and I'm not aware of it. Thank you for the information.
Thank you for approaching our agency, have a nice day. Have a nice day.