Hello.
Hello, How may I aid you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I will help you. May I know your name to check your reservation?
My reservation was done under the name Jennifer Garcia.
Please wait a second.
Sure, take your time.
Thanks for waiting, there is no active reservation on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you.