Hello.
Hello. How may I support you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, may I know your name please?
My name is Melissa Mitchell.
Please wait a while.
Sure, I will wait for your information.
Thank you for your time, we did not find any active reservation in your name to cancel.
Ok, not an issue. Thank you for providing information.
Thank you for reaching us.