Hello. I am William Clark.
Hello, how can I help you today?
I need to cancel my recent reservation due to postpone of my bank exam.
Sure, please wait for a while, I will check the reservation list and revert to you.
Could you please help me in doing that?
Sure.
Ok.
we are sorry to inform you that, there is no reservation found with your name.
No problem, thank you for your information.
Thanks for reaching us.