Hi.
Hello. How may I assist you now?
Can you please help me to change my reservation?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
Christopher Turner here.
Please wait a moment to check.
Sure, take your time.
We regret to inform you that, there is no reservation found on your name in our records.
That's ok, thank you for checking.
Thank you for approaching us, have a great day.