Hi.
Hello. How may I aid you?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Kathleen Rodriguez.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure.
I am sorry to say you that there is no reservation found under your name in our database.
OK, no problem. Thanks for the information.
Welcome Kathleen Rodriguez.