Hi. I am Richard Moore.
Hello, how can I render you?
My holiday trip has been cancelled due to bad weather conditions, can you please help me in cancelling my reservation?
Sure, to cancel your reservation may I know your name?
I have already mentioned above.
Ok, please wait a moment.
Ok.
Sorry, there is no reservation with your name.
Ok, no issues. Thank you for your quick response.
Thank you for opting us.