Hello, Ruth Green this side.
Hello Ruth, how may I aid you?
I booked a ticket recently from your travel agency, due to some changes in plan, can you please cancel my ticket?
Sure, I'm happy to help you. Hold on for a while, let me check in the reservation list.
Sure.
Sorry, there are no reservation found on your name.
No issues, thank you for your clarification.
Thank you for reaching us. Have a good day.