Hello.
Hello, how can I aid you?
I am looking for changing my reservation due to health issue, can  you please help me out with that?
Sure, May I know your name?
Ok, I have reserved it on the name of Rebecca Thompson.
Ok, wait for some time.
Sure, take your time.
Thanks for waiting there is no reservation found on your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thanks for approaching us.