Hello.
Hello, welcome to our agency. How can I assist you?
My cousin has given a surprise visit to my house due to which I would like to cancel my recent reservation. Can you help me?
Yes, I am glad to help you. May I know your name please to check the reservation status?
I had reserved the ticket with the name Helen Roberts.
Helen, please give me a minute.
Ok, take your time.
I couldn't find your reservation details in our database, Helen.
How could it be possible? I have confirmation mail sent by your agency. I demand an explanation for this.
Helen, we did not receive your payment and it is the reason which your ticket got cancelled.
It's ok, no issues.
Hope your query got cleared. Is there anything else I could help you?
No, thank you for your information.
Thank you for contacting us, have a good day.