Hi.
Hello, how may I aid you today?
My holiday trip got cancelled, can you please help me in cancelling my reservation?
Sure, we are here to assist you.
Thank you.
May I know your good name?
I am Ronald Wilson.
Please wait a minute.
Ok.
Sorry to say that there is no active reservation on your name to cancel.
Ok, no problem. Thank you.
Thank you for reaching us.