Hi.
Hello. How can I assist you today?
Could you please help me to change an existing reservation as my plan to meet my friend got postpone due to bad weather conditions?
Sure, may I know your name to check for the previous reservation?
I am Anna Green.
Please allow me a moment.
Sure.
Anna Green, there is no reservation found under your name.
Ok, not an issue. Thank you for your information.
You are welcome. Thank you for contacting us.