Hello.
Hello. How can I help you?
Owning to an emergency I want to change my existing reservation. Can you help me?
Sure, I'll definitely help you in that. May I know your good name please?
Sure, I am Michelle Allen.
Fine, please be on hold.
Sure.
There is no reservation found active under your name to do changes in that.
Ok, not a problem. Thank you for your information.
Thank you for choosing us.