Hi. I am Susan Robinson.
Hello, how best I can help you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I am glad to help you. Please wait for a couple of minutes.
Sure.
Thanks for your time, we did not find any reservation on your name to change.
OK, no problem. Thanks for your information.
Thank you for reaching us.