Hello.
Hello, how can I assist you?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, I can help you with that. May I know your good name please?
Thank you. I am Betty Nelson.
Ok, please allow me a minute to check your reservation status.
Sure, take your time.
Betty Nelson, I found your reservation and I have successfully cancelled it.
Ok, thank you for your help.
Thank you for choosing us, have a nice day.