Hi.
Hello, how may I serve you today?
Could you please change my existing reservation due to postpone of my exams?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is William Thompson.
Ok, please be on hold for some time.
Sure.
Sorry, we could not find any reservation against your name.
Not a problem, thank you for the information.
Thank you for choosing us.