Hi, I am Nicole Thompson.
Hello, how can I assist you?
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
Sure, I will help you. Please, standby.
Ok.
Thanks for your time. Sorry to inform you that, there is no reservation found on your name to proceed for modification.
Ok, no issues. Thanks for the help.
Thank you for approaching us.