Hi.
Hello, how may I address you?
Would it be possible to change my reservation, which I have done with my name?
Sure, will you please let me know your name?
Yes, my name is Richard Gonzalez.
Ok, let me check the current status and revert you.
Ok, take your time.
Thanks for waiting, I regret to inform you that there is no reservation found active under your name.
Ok, no issues. Thank you for the information.
Thank you for approaching us.