Hi.
Hello. How can I aid you today?
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled due to heavy rainfall.
Sure, I am here to help you with that. May I know your name to check your reservation status?
Sure, my name is Carol Baker.
Ok, please wait for a while.
Sure, I'll be online.
Sorry, there is no reservation found on your name in our records.
That's ok, thank you for giving the information anyways.
Thank you for choosing us.