Hi.
     Hello, how can I help you?
Can you please cancel my reservation due to heavy rainfall at my destination place?
Yes, I am here to help you. May I know your name please?
Thank you. Gary Lewis here.
Ok, please stand by.
Sure.
Thank you for your time, sorry no reservation found on your name.
That's ok, thank you for checking.
Thank you for reaching us, have a nice day.