Hello.
Hello, how may I help you today?
I want to cancel my recent reservation, can you help me in doing that?
Sure, I am here to help you. May I know your name please?
I am Melissa Scott.
Ok, please wait for a mean while.
Sure.
Sorry to say, that there is no active reservation found on your name to cancel it.
Ok, no issues. Thank you for checking.
You are welcome.