Hello.
Hello. How may I assist you today?
Due to some personal problems, I would like to cancel my recent reservation. Please help me out.
Sure, I will help with that cancellation, please wait for a while.
Sure, take your time.
May I know your name to check your previous reservation status?
My name is Karen Perez.
Sorry, Karen Perez, there is no active reservation found with your name in our record to cancel it.
Ok, no issues. Thank you for your information.
Thank you for contacting us, have a great day.