Hi.
Hello, How can I support you?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by floods. Can you help me with the cancellation?
Sure, can I have your name please?
I am Joseph Davis.
Please standby, I will get back to you.
Ok, take your time.
Thanks for holding on, there is no reservation found with your name.
Oh! may be booking not done properly. Thanks for your prompt response.
Thanks for making us to serve you.