Hello.
Hello, how may I assist you today?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, may I know your name for the cancel process?
Ok, my name is Barbara Lopez.
Thank you, please wait for a moment.
Yes, I will wait.
Sorry, we couldn't find a reservation on your name to cancel.
That's fine, no problem. Thank you for your help.
Welcome, thank you for reaching us.