Hello.
Hello. How may I assist you?
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
Sure, I am here to help you out. May I know your travelling dsaytes please? May I know your name to cancel you reservation?
Myself David Miller.
Wait a moment please.
Sure.
David Miller, we haven't found any reservation under your name in our data base.
Ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.