Hi.
Hello. How may I render you today?
Actually, I made a reservation earlier to meet my parents. But due to having an important work, I need to change my reservation. Will you help me in this?
Sure, could you please let me know your name to check the reservation status?
The previous reservation was done with the name of Mark Jones.
Thank you for providing your name, we found a reservation by this name.
Ok.
Could you please let me know your updated journey dates?
My new journey details are JFK and CLT.
Please let me know your source and destination points to proceed further.
Travelling dates are 01/31 and 02/02.
Do you need a halt in between your journey?
Yes, I need a connecting flight.
Thank you for sharing your journey details.
Fine.
We found an UA airline matching your essential details with single connection and the flight number-1021.
Confirm it.
Your ticket has been confirmed and the fare of the ticket is 200.
Thank you.
Thank you for choosing us.