Hello.
Hello. How can I help you today?
Unfortunately my trip got cancelled due to same health issues, so that I want to cancel my recent reservation, can you help me?
Sure, may I know your name please?
Yes, I am Paul Allen.
Please wait, let me check.
Ok.
Thank you for waiting. But I have not found any reservation under your name.
OK, no problem.
Thank you for contacting us, take care of your health.