Hello.
Hello. How may I be of your service?
I have to cancel my reservation as I have to prepare for my exams, can you please help me?
Sure, I'll help you in cancellation.
Thank you.
Please let me know your name to check the reservation status.
My name is Susan Perez.
Thank you for providing your name, please wait a moment.
Ok, take your time.
Thank you for waiting,. Sorry, there is no active reservation have been found under your name in our database to amend it.
Not an issue, thank you for the information.
Thank you for approaching us.