Hello. I am Betty Lopez.
Hello, how may I guide you at this moment Lopez?
I would like to cancel my reservation as I got hospitalised, can you please help me out?
I am here to help you about that.
Thank you.
Hold on for a while.
Ok.
Sorry to say this Lopez, I am not able to find any active reservations under your name to cancel.
Ok no problem, thank you for checking.
You are most welcome, thank you for reaching out here.