Hi.
Hello. How can I help you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I will help you to cancel your reservation.
Ok, please check the details on the name of Shirley Walker.
Sure, please allow me a moment.
Ok.
Sorry Walker, no reservation found on your name to cancel your reservation.
That's ok, thank you.
Welcome, have a nice day. Thank you for choosing us.