Hello.
Hello. How may I assist you today?
My friend has booked a ticket with my name for a wrong destination. Can you help me in changing my existing reservation?
Sure, I will help you. May I know your name for checking previous reservation?
My name is Nicole Williams.
Ok, please wait a moment.
Sure.
No previous reservation available on your name Nicole Williams.
That's fine, thank you for the information.
Do you want to know any thing else from us?
No, thank you.
Thank you for contacting us, have a good day.