Hello.
Hello, how can I help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, can I have your name please?
My reservation was done under the name Susan Nelson.
Ok, please wait for a while.
Sure, take your time.
Thanks for waiting, there is no active reservation on your given name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.