Hello,.
Hello, How can I help you now?
I am Charles Martinez. I would have to cancel my recent reservation, due to typhoons my exam has been cancelled. Can you please help me with that?
Ok, please wait for a minute.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issue. Thanks for your kind service.
Thank you for reaching us.