Hi.
Hello. How can I assist you?
  I want to cancel my recent ticket  due to office work, that my manager did not approve my leaves.
Ok.
So, help me in this with the name of Timothy Taylor.
Sure, I will help you. Please, wait for a while.
Thank you. Ok, I will wait.
Thanks for your time, I did not find any reservation on your name to proceed for cancellation.
Not a issue. Thank you for your service.
Thank you for reaching us.