Hi.
Hello, how can I aid you today?
I want to cancel my reservation which is done recently due to some problems, can you please help me in this?
Sure, I am gleeful to help you with that. May I know your name please?
Sure, my name is Rebecca Phillips.
Please wait for a while, let me check your previous reservation status.
Sure, I will wait.
Thank you for waiting.
It's my pleasure.
There is no active reservation found on your name in our database to cancel it.
Ok, no problem. Anyways, thank you for your service.
Most welcome, thank you for reaching us. Have  a great day.