Hello.
Hello, how may I assist you now?
I just want to cancel my recent reservation, due to heavy floods at my destination. Can you assist me with cancellation?
Sure, I will help you to cancel your ticket.
Thank you.
May I know on which name the reservation is made?
You can check the reservation on the name of Stephen Hernandez.
Please wait for a moment, while I check for the reservation.
Sure.
Thank you for the waiting, sorry there is no reservation found on given name.
That's Ok, thanks for your information.
Thank you for reaching us, we hope see you again.