Hello.
Hello.
I am Dorothy Miller.
How may I aid you at this moment?
I need to change my reservation due to my planned event got postponed. So please help me with changing my reservation.
Sure, I am happy to help you to change the ticket details.
Thank you.
Can you please wait a minute?
Sure.
I regret to inform you that, there  is no active reservation found with your name in our portal to change the details.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
You are welcome. Thank you for choosing our agency.