Hi.
Hello. How may I help you today?
I would like to amend my reservation due to some issues, can you help me out?
Sure, I will help you with your request.
Thank you.
Can you please provide your name to check your previous reservation?
Myself Michael Williams.
Please be on hold to check. Thank you for waiting, sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
That's ok, not an issue. Thank you for your information.
Thank you for approaching us, have a great day.