In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello, how may I help you? 
 customer: My name is Amanda Jackson. 
 agent: OK. 
 customer: I want to attend flower festival at Detroit, DTW. Can you help me in booking a flight ticket? 
 agent: Sure, please provide your dates of journey? 
 customer: My dates are 08/30 to 09/01. 
 agent: Ok, your boarding airport please? 
 customer: My boarding point is PHX. 
 agent: Ok, wait a moment. 
 customer: Sure. 
 agent: A flight in Hawaiian airline is available for you with fare 200. Shall I confirm 1000 flight? 
 customer: Ok, Confirm. 
 agent: Your ticket has been booked successfully. 
 customer: Ok, Thank you. 
 agent: Thanks for reaching us, have a nice day.
book

customer: Hi,. 
 agent: Hello, may I know your name please? 
 customer: I am George Lopez. 
 agent: How may I help you? 
 customer: I am planning to visit a Funfair exhibition in Houston, could you please help me in booking my flight ticket? 
 agent: Sure, please provide your travel dates? 
 customer: I want to fly on 06/30 and return on 07/02. 
 agent: Please provide your journey points? 
 customer: Source and destination is from OAK - HOU. I would request you kindly, To find a flight with price limit as 200. And connections limit as 1. 
 agent: Thank you for providing your details. Please wait for a while, I will check and revert you. 
 customer: Ok. 
 agent: Sorry there were no flights founds matching with your requirements. 
 customer: Ok, no issues. 
 agent: Thank you for reaching us. 
 customer: Thanks for the information. 
 agent: Have a good day.
no_flight

customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation? 
 agent: Sure, can I know your name please? 
 customer: My reservation was done under the name Mary Mitchell. 
 agent: Please wait a moment. 
 customer: Sure, take your time. 
 agent: I found your reservation. 
 customer: Please cancel it. 
 agent: I have cancelled your reservation. 
 customer: Thank you for your help. 
 agent: Thank you for approaching us.
cancel