Hello, I am Donna Nelson.
Hello, how may I amend you?
Owing to an emergency, I just want to cancel my recent reservation. Can you please assist me?
Sure, we are here to assist you.
Thank you.
Please standby let you know the status of your reservation.
Sure.
Sorry, we did not find any reservation in your given name.
Thanks for your prompt response.
Thank you for approaching us. Have a nice day.