Hi.
Hello. How could I serve you today?
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
May I know your good name please?
I am Donald Edwards.
Please wait a moment, let me check and revert to you.
Ok.
We found a reservation with your provided name in our data. Shall I proceed for cancellation?
Yes, please cancel.
Your ticket has been cancelled.
Thank you.
Thank you for availing us.