Hello,.
Hello. How may I help you?
I am Emily Smith. I made a earlier reservation to attend a seminar, due to bad weather conditions it got cancelled. Can you please cancel my reservation?
Sure, I will do that for you. Please wait for a while, I will check your reservation status in our database.
Sure, I will wait for your response.
Sorry Emily Smith, I have not found any reservation under your name in our database.
Ok, no issue. Thank you.
You are welcome and thank you very much for choosing us.