Hello.
Hello, how can I help you today?
I want to cancel my reservation due to heavy snowfall at my destination place, so please help me.
Sure, may I know your good name?
Sure, I am Stephanie Jones.
Please wait for a moment.
Sure.
Sorry to say that, no reservation was found with your good name.
That's Ok, not a problem. Thank you for your service.
Thank you for reaching us.