Hello.
Hello, how can I help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know your name?
My reservation was done under the name Scott Taylor.
Please wait a moment.
Sure, take your time.
Sorry to say, no reservation found with your name.
Ok, not an issue. Anyways, thank you for the information.
Thanks for reaching us.