Hi.
Hello. How can I assist you today?
 I would like to change my reservation as I am leaving for delegates meet, can you please help me out?
Sure, will you mention your name for checking the reservation status?
Check under the name Elizabeth Perez.
Please give me a moment.
Sure.
Thanks for waiting, there is no reservation found under your name.
That's ok, thank you for checking.
Welcome, have a great day.