Hi.
Hello. How may I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to help you cancel that reservation but I need your name to check the reservation details.
Myself Thomas Brown.
Please wait for a couple of minutes.
Sure.
Sorry Thomas, I could not find any reservation with your name in our database.
No problem, thanks for checking.
Most welcome, thanks for reaching us.