Hi.
Hello. How may I assist you?
I want to change my reservation due to health problem, can you help me?
Sure, I am glad to help you. May I know your name to check with the reservation status?
I am Karen Lewis.
Can you please wait for a moment while I check with the status?
Sure.
Thank you for waiting. Karen Lewis, sorry there is no active reservation found under your name in our database.
No problem, thanks for checking.
Thank you for connecting with us.