Hello.
Hello. Do you need any assistance from our side?
Please see if there is any possibility to cancel my ticket, as I will be not able to catch my flight on the date which my ticket has booked as I am going to another place on that day. Can you please help in my ticket cancellation?
Sure, we are gleeful to help you.
Thank you.
Could you please provide your name to check your previous reservation status?
Sure, my name is Frank Lopez.
Ok Lopez, please be on hold to check.
Yes, please go ahead.
Thank you for waiting.
It's alright.
I have found found your reservation and there is a cancellation charge, the remaining amount will be credited to your account. Is it ok for you?
Yes, I am ok with your policy. You can proceed with cancellation.
I have successfully cancelled your reservation.
Thank you for cancelling my ticket and I appreciate your great service.
Thank you for approaching us, have a great day.