Hello.
Hello, how may I assist you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
My reservation was done under the name Kimberly Wright.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for availing us.