Hello. I'm Samuel Taylor.
Hello, how can I assist you today?
I want to do some changes in my existing reservation because I did not get the concert tickets, so planning to travel on another date, can you please help me?
Sure, can you please help me with the codes of the airport, where you planned to catch the flight and land.
I want to travel from IAD to MSP.
Can you please share on what dates you are willing to travel?
I want to fly on 11/14 and 11/16.
Please give me a moment, I will look for the best service on this route.
I want to have a 1 connecting flight. Ok.
There is a flight available with UA airlines providing the service on this route according to your given dates, shall I proceed your booking with this flight?
Yes, book the ticket on my name.
Your booking is confirmed, flight number is 1020.
Thank you for your quick response.
You are welcome. Have a safe journey.