Hello.
Hello. How can I assist  you now?
I want to change my existing reservation,as my health is not good. Can you please help me out with this?
Sure, I am happy to help you with that.
Thank you for the response.
Can I have your good name please to check your reservation status?
Scott Hill is my name.
Ok, please wait a moment.
Ok, sure. I will wait for your quick response.
Sorry Scott Hill, no reservation has found under your name to change.
Ok, no problem. Anyways, thank you for the information.
Thank you for choosing us, have a good day.