Hello.
Hello, how can I assist you?
I want to change my existing reservation which was reserved last week. Could you please help me?
Sure, I can help you with that. May I know your good name please?
I am Emily Campbell.
Ok, please wait while I'll check your reservation status.
Sure.
Emily Campbell, there is no active reservation found under your name to do modifications in that.
No worries, thank you for the information.
Thank you for choosing us.