Hello.
Hello, how can I aid you today?
I want to change my existing reservation due to sudden change in my exams schedule. Can you please help me with this?
Sure, I am here to help you.
Thank you.
May I know your name?
Sure, I am Barbara Smith.
There is no reservation found under your name to change.
Ok, not an issue. Thank you for checking.
Thank you for opting us.