Hi.
Hello. How can I assist you?
I want to cancel my recent reservation owing to an emergency.
Sure, may I know your name?
My name is Jonathan Brown.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure.
I'm happy to inform you that I have found a active reservation on your name. Can I proceed with cancelling?
Please proceed.
We have cancelled your reservation.
Thank you.
Thank you for choosing us.