Hello.
Hello, how may I help you?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I can help you.
Thank you.
Please wait for a while.
Sure, I will wait for your response.
Can I know your name please?
Myself Helen Martinez.
Sorry, there ius no active reservation found with your name in our records.
That's ok, thank you for checking.
Most welcome.