Hi, I am Samantha Mitchell.
Hello, how shall I assist you?
My plan to visit a function is postponed as of now, could you please help me in changing my existing reservation.
Sure, I will check your existing reservation and revert you in a moment.
Ok.
Sorry for the inconvenience, there is no existing reservation on your name.
Ok, thanks for your information.
Thank you for contacting us, have a good day.