Hi.
Hello.
I am Mark Mitchell.
How may I assist you today?
I need to cancel my reservation due to sudden demise of my grand mother. Can you help me?
I understand your request, I'll help you in cancellation.
Sure.
Please wait a moment I will check the reservation status. Thank you for waiting, sorry to inform you that there is no reservation found by your name.
That's Ok, thanks for your response.
Thank you for approaching us.