Hi.
Hello, how may I serve you?
I want to change my existing reservation due to postpone of my board meeting, so can you help me in changing my reservation?
Sure, may I know your name please?
My name is Gary Williams.
Please be on hold.
Sure.
Thank you for your time, we did not find any active reservation in your name to make changes further.
Not a problem, thanks for checking.
Thank you for reaching us.