Hi,.
Hello. May I know your name please?
Virginia Gonzalez is my name.
How may I support you?
I made a reservation earlier to go for a long tour with my friends, but due to some issues the trip got postponed. Can you please help me in changing my existing reservation?
Sure, I am blissful to help you. Please wait for a couple of minutes.
Ok, I will wait.
Thank you for waiting. I have checked in reservation list to change your existing reservation, but could not find any reservation with your name.
Ok, not an issue. Thank you for your prompt response.
Thank you for availing with us.