In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello. How may I help you? 
 customer: Can you help me in cancelling my recent reservation, as my exam is postponed? 
 agent: Yes, can you tell me your name? 
 customer: I am James Scott. 
 agent: Sorry to inform you that there is no reservation found on your name. 
 customer: That's ok, thank you. 
 agent: Thank you for reaching us.
no_reservation