Hello.
Hello, how may I aid you?
I would like to cancel my recent reservation as my plan to meet my grand parents got post pone due to bad weather conditions. Can you help me in cancellation?
Sure, I will help you in that. May I know your name?
I made a reservation by this name Jason Gonzalez.
Ok, please wait a moment.
Sure.
Sorry, there is no reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.