Hi.
Hello, how may I help you?
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to my actual date.
Sure, we are here to help you.
Thank you.
Can I have your name to check your details?
Please check on the name of Andrew Robinson.
Please wait a moment, I will check and revert to you with the current status.
Ok, I will wait.
Andrew Robinson, we have gone through our reservation list but could not find any existing reservation on your name to do modification.
Ok, no problem. Thank you so much for your information.
Thank you for reaching us.