Hi, myself Gregory Campbell.
Hello, How could I assist you today?
Due to heavy snowfall in my destination, I want to change my existing reservation. Can you help me with this?
Sure, I am glad to help you, Please wait a moment I will check with your existing reservation.
Ok.
Thank you for waiting, There is no existing reservation found on your name.
Ok, no issues.
Thank you for approaching us for changing your existing reservation.