Hello.
Hello. How may I help you now?
I want to cancel my recent reservation due to sudden postpone of my exams. Can you help me with that?
Ok, may I know your name to check with your previous booking?
Sure, I am Benjamin Moore.
Ok, please be on hold for a while.
Sure.
Benjamin Moore, there is no reservation by your name. Thank you for reaching us.
Ok, no problem.
Have a nice day ahead.