Hi.
Hello. How may I assist you?
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
Sure, I am here to help you out.
Thank you.
May I know your name please?
Sure, my name is Gary Walker.
 Gary Walker, we haven't found any reservation under your name in our database.
Ok, no problem.
Thank you for choosing us.