Hi,.
Hello. May I know, with which service I can serve you today?
I want to cancel my reservation. Can you help me with that?
Sure, I can help you with that.
Thank you.
Please provide your name, to proceed further?
I am Richard Garcia.
Ok, please wait.
Sure.
Sorry Richard Garcia, there is no active reservation on your name to cancel it.
Ok, Thanks for the information.
Thanks for choosing us.