Hello.
Hello, how can I help you today?
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
Sure, we are here to help you.
Thank you for accepting my request.
May I know your name?
I have reserved it on the name of Matthew Gonzalez.
Please wait a moment.
Sure, take your time.
Sorry to say, no reservation found with your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thanks for reaching us.