Hello, I am Sandra Lopez.
Hello, how can I provide service to you? Thank you for providing your name.
Can you help me to cancel my reservation due to my health issue.
Sure, we are glad to help you. Can you please wait for a moment, I will check with your recent reservation.
Sure.
We are tried to find your reservation, but no reservation found on your name.
No problem, thank you.
Thank you for choosing us.