Hello. Myself Charles Johnson.
Hello, how may I serve you?
I would like to change my existing reservation because my health is not good to travel.
So sad to here, please give me a moment.
Ok.
Sorry Charles, there is no reservation showing on your name.
Ok, that's fine. Thank you for your services.
Do you want to make a new booking from our side? Ok, thank you for approaching us, get well soon.
Right now don't want later I will inform you.
Ok., you are welcome anytime.