Hi.
Hello, how may I aid you?
I have to cancel my recent reservation due to an emergency, can you please help me?
Sure, may I know your name please?
Sure, my name is Janet Thomas here.
Wait a while, kindly.
Sure, I will wait.
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
Ok, not an issue.Thank you for your information.
Thank you for reaching us.