Hi.
Hello. How may I help you today?
Due to the sudden demise of my granddad I want to change my existing reservation.
Sure, may I know your name for change in your reservation?
Sure, I have a existing reservation with name Brian Wilson.
Please wait a moment, let me check with the details.
Sure.
Sorry, there are no active reservations on your given name with our service.
Ok, no issues.
Thank you for reaching our service.