Hi. I am Dorothy Wright.
Hello, Please inform me, How may I assist you the day?
Due to sudden demise of my grandfather, I want to cancel my trip. Can you please help me with that?
Sure, I can help you in that.
Thank you.
Ok, please wait for a while.
Ok.
Sorry to inform that, there is no active reservation found on your name.
No issues. Thank you for your quick response.
Thanks for consulting us, have a nice day.