Hello.
Hello. How may I help you today?
My trip got cancelled, so I want to cancel my ticket. Can you please help me in cancellation process?
Sure, I am glad to help you with that. Can I know your name?
Thank you for accepting my request. Ok, my name is Jonathan Perez.
Sorry for the trouble, there is no reservation found on your name.
It's ok, thank you for providing the information.
Thank you for approaching  us.