Hello,.
Hello, what can I do for you today?
I want to change my existing reservation due to postpone of my exams, so can you help me in changing my reservation?
Sure, can I know your good name please?
My name is Karen Garcia.
Please wait for some time.
Sure.
There is no existing reservation found on your name in our records.
No problem, thank you for the information.
Thank you for reaching us.