Hello. I am Kenneth Perez.
Hello, how may I help you today?
I want to change my existing reservation due to postpone of my conference.
Sure, I will help you. Please wait for a while.
Sure.
We found a new reservation on your given name, can you please share your new journey details?
My source and destination airport codes are NY - EWR, DC - IAD. My departure day is 05/09, return day is 05/11.
We found a flight with JetBlue airlines, flight number is 1021 with one connection and price is 100.
You can proceed to booking.
Ok, your ticket has been booked.
Thank you for your good service.
Thanks for choosing us.