Hello,.
Hello, how can I assist you now?
I want to cancel my reservation, to attend the funeral of my great grandfather and need to stop my trip. Can you help me with that?
Sure, may I know your good name please?
Ok, I am Cynthia Lewis.
Ok, please wait for a moment.
Sure, I will wait.
Sorry to notify that there is no active reservation found on your name.
 Ok, not a problem. Thanks for your instant response.
Thanks for contacting us, have a good day.