Hello.
Hello, how may I assist you now?
Due to cancellation of my convocation day, I want to cancel my reservation.
Ok, may I know your good name?
My name is Raymond Allen.
Please wait for a moment, while I check for the reservation in our system data.
Ok.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Not a issue. Thank you for your quick response.
Thank you, we hope see you again.