Hello.
Hello. How may I help you?
I want to change my existing reservation due to some business meeting postponed, can you please help me out?
Sure, may I know your name to check your status?
Ok, my name is Rebecca Phillips.
Ok, please wait a moment.
Sure, take your time.
There is no reservation found under your name to change your reservation.
Ok, that's fine.
Thanks for consulting us Rebecca Phillips.