Hello.
Hello, how can I aid you?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I can help you with that. May I know your good name please?
My name is Kevin Garcia.
Please wait for a while.
Sure.
Kevin Garcia, there is no active reservation found under your name to do cancellation.
Ok, not an issue. Thank you for providing information.
Thank you for choosing us.