Hi.
Hello, how may I aid you today?
I am Melissa Mitchell. I need to amend my reservation due to some issues, can you help me out?
Sure, I will help you.
Thank you.
Please wait for a while.
Sure.
Thanks for waiting, there is no active reservation found on your name.
That's ok, not an issue. Thank you for your information.
Thank you for availing us, hope to serve you again.