Hello. I am Thomas Carter.
Hello, how can I be your helping hand?
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check your previous reservation.
Sure.
Thank you for waiting, there is no reservation found on your name.
That's ok, thank you for your information.
Thank you for approaching us.