TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi, Patrick Smith here. 
 agent: Hello. How can I help you? 
 customer: We friends were planning to go for Nutshell Bike Tour to Austin, TX-AUS on 08/16. Can you hold me a ticket with single connecting flight? 
 agent: Sure, may I know source code and return journey date please? 
 customer: Sure, I will be back on 08/18 at Orlando, FL-MCO. 
 agent: There is a flight with single connection, can I proceed for booking in 1004 flight? 
 customer: Ok, please proceed. 
 agent: Your booking is done in UA airlines, have a safe journey. 
 customer: Thank you. 
 agent: Thank you for choosing us.

SOLUTION: book

PROBLEM: customer: Hi, Dorothy Collins here. 
 agent: Hello, how can I be your helping hand? 
 customer: I would like to visit Puget sound at Seattle, WA - SEA. Can you please book a ticket from AUS? 
 agent: Sure, can I know your travel dates? 
 customer: My trip dates are 11/08 and 11/10. 
 agent: We found a flight on southwest airline, flight number 1011 with the fare of 100. 
 customer: Please book this. 
 agent: Your ticket has been booked. 
 customer: Thank you for assisting me. 
 agent: Thank you for choosing us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, how can I assist you today? 
 customer: Can you please aid me to cancel my recent reservation? Because my planned trip got cancelled suddenly. 
 agent: Sure, may I know your name please? 
 customer: Thank you for accepting my request. My name is Ronald King. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Sorry, there was no reservation found with your given name. 
 customer: It's ok, not a problem with that. Anyways thank you for checking the ticket status. 
 agent: Thank you for opting us.

SOLUTION:
no_reservation