Hi.
Hello. How can I help you?
I want to cancel my reservation, can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name please?
Shirley Garcia here.
Ok, please wait a minute I will get back to you.
Sure, take your time.
Thank you for waiting, we  found  a reservation on your name and it has been cancelled as per your request.
Thanks for the best service.
Thank you for reaching us, have  a good day.