Hi. I am Donna Gonzalez.
Hello, how can I support you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, we are here to help you with cancellation.
Thank you.
Please wait for a moment.
Sure.
Thanks for your time, there was no reservation found on your name to cancel it.
Ok, no problem. Thanks for your information.
Thank you for choosing us.