Hi.
Hello, How can I help you today?
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
Sure, I will help you.
Thank you.
May I know your name?
Sure, my name is Carolyn Thomas.
Ok, please wait a minute.
Sure, I will wait.
Thanks for waiting, there is no active reservation on your name.
Ok, not an issue. Anyways, thank you for your service.
Thank you.