Hello.
Hello. How can I assist you today?
My final exam dates are postponed, can you please help me for changing the existing reservation?
Sure, may I know your name to check for the previous reservation?
Sure, my previous reservation is on the name of Jessica Anderson.
Please allow me a moment to check for the previous reservation.
Sure.
Jessica, there is no reservation found under your name.
No problem, I will search another way to complete my trip.
Thank you for contacting us.
Thank you for your information.
You are welcome.