Hello, I am Frank Collins.
Hello, how can I support you Frank Collins?
I have fallen sick due to bad weather, so I want to cancel my recent reservation, can you please help me with that?
Sure, I am happy to help you. Please wait for a couple of minutes.
Sure.
Thank you for waiting, no reservation was found based on your name.
Ok, no issues, thanks for your information.
Thanks for picking our service.