Hello.
Hello, may I know your good name please?
I am Katherine Adams.
Ok Adams, what you are expecting from us?
I book a flight ticket, unfortunately the trip is canceled so can you help me in canceling my reservation.
Sure, please wait a moment. I will check for the existing reservation. Sorry, I didn't find any reservation with your name.
That's ok. Thank you.
You are welcome. Thank you for approaching us.