Hi.
Hello. How can I aid you today?
I am Michelle Wright.
Glad to meet you Michelle Wright.
I want to cancel my recent reservation due to my health issue, so can you please help me in cancellation?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check.
Sure.
Sorry Michelle Wright, there are no flights reserved on your given name formerly.
Not a problem, thank you.
Welcome, thank you for choosing us. Have a great day.