Hi.
Hello. How may I help you?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Ok, please mention your name to check your reservation status.
I am Jason Adams.
Thanks for your response, there is no flight reserved on your name to cancel it.
Ok, no issues. Thanks for the information.
Thanks for choosing us.