Hello. I am Shirley Green.
Hello, thanks for connecting with us. How can I help you?
Actually, I am planning to change an existing reservation, due to some issues .Can you help me out?
Sure, I'll be glad to help you. Please wait for a moment to check your details?
Sure.
Is the ticket reserved on your name?
That's fine.
Then sorry, there is no reservation found on your name.
It's ok. Thank you for your help.
Thank you and have a nice day.