Hello. I am Frank Jackson.
Hello, how may I assist you today?
Due to sudden demise of my grand father, I would like to cancel my recent reservation. Can you please help me in cancellation?
Ok, please wait for a moment, I will check and get back to you.
Sure.
Unfortunately, there was no reservation found with your name.
Ok, not a problem. Thank you for your great information.
Thank you for opting us.