Hi.
Hello, How may I amend you today?
Can you please change my reservation as my plan to go for vacation trip got postponed?
Sure, I can help you. May I know your name,please? to proceed next.
I am Ashley Martin.
Please wait, I will let you know.
Ok.
Thanks for waiting. Your name is not in the reservation list, to change.
It's ok, thank you for the information.
Thank you.