Hi, I am Donna Lee.
Hello. How can I serve you?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me in cancellation?
Sure, please wait a while.
Ok.
Thank you for your time. Unfortunately there is no reservation found according to your name.
Ok, not an issue. Thanks for your information.
Thank you for consulting us.