Hello.
Hello, how may I help you today?
My name is Lisa Perez, I want to cancel my reservation as my plan to meet my friend is cancelled. Can you cancel my reservation?
Sure, I will help you with that. Please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, thank you for the information.
Thank you for choosing us.