Hello.
Hello. How may I assist you?
I am Kenneth Lewis, can you help me to cancel my recent reservation because of some personal work?
Yes, please I will help you with the cancellation of flight ticket reservation.
Thank you.
 Ok, wait for a moment while I am checking for the flight reservation status. I have searched online but I could not find your flight reservation to cancel it.
That's fine, thanks for your information.
Thank you.