Hello,.
Hello. How may I provide assistance for you?
Can you please help me in changing my reservation as the arts and crafts festival which I want to attend got postponed?
Sure. Let me know your good  name to check the previous reservation on your name?
My name is Jennifer Lee.
Please, standby.
Ok.
Thank you for being patience. No reservation found on your name.
Not a problem, thank you for the information.
Thank you for availing us.