Hi.
Hello, how may I aid you today?
My exam is cancelled, can you help me to cancel my reservation?
Sure, I will help you in this. May I know your name please?
My name is Margaret Harris.
Please wait for a mean while.
Please check my details in your records.
Sorry Harris, there is no reservation found as per your name to cancel your reservation.
No issues. Thank you for your time.
You are welcome.