Hi.
Hello, how may I help you today?
Will you please assist me to change my existing reservation as my plan to meet my friend got postponed?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
Sure, Eric Jones here.
Thank you for your time, sorry no reservation found on your name.
No issue, I will choose an other alternative.
Thank you for availing us.