Hi.
Hi. May I know your name please?
Nicholas Hall is my name.
How can I serve you today?
As my plan to report at my head office got cancelled, can you help me cancel my recent reservation?
Sure, just a moment I will check the reservation with your name.
Ok.
we are happy to inform you that there is a reservation with your name, shall I proceed with the cancellation?
Yes, cancel my reservation please.
Your ticket has been cancelled successfully and your amount will be refunded to your registered bank account .
Ok, thank you for helping me.
Thanks for contacting us, have a nice day.