Hi.
Hello. How may I assist you today?
Owing to an emergency, I want to change my existing reservation.
Sure, we are here to help you with this.
Thank you.
Please let me know your name to check the reservation list.
Sure, Kevin Williams here.
Ok, please wait a moment.
Sure.
Sorry, there is no active reservation have been found under your name in our database to amend it.
Ok, no issues. Thank you for your information.
Thank you for approaching us.