Hi.
Hello, how can I help you today?
I need to amend my reservation due to some issues, can you help me out?
Sure, I am here to help you with that. Can you please share me your name?
Please check my reservation status on my name Ruth Jones.
Please hold on for  while.
Sure, take your own time.
Sorry, there is no active reservation found on your name in our database.
That's ok, not an issue. Thank you.
Thank you for reaching us, have a nice day.