Hi.
Hello, how can I assist you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, may I know your name please?
I am David Smith.
Ok, please wait for a moment.
Sure.
We found a reservation with your given name, shall I cancel it?
Yes, please proceed.
Your ticket has been cancelled.
Thank you.
Thank you for choosing us.