Hi.
Hello.
Mark Jackson here.
How may I be of your assistance?
Could you please help me in changing my existing reservation?
Sure, I'll try to help you in changing an existing reservation.
Thank you.
Please wait a moment I'll check the reservation status.
Sure.
Thank you for waiting, I am sorry to say you that there is no reservation found under your name in our database.
Not a problem, thank you.
Thank you for approaching us.