Hello. I'm Jeffrey Gonzalez.
Hello, how may I help you Jeffrey.
I had planned to go on a vacation, but it was postponed.Can you change my existing reservation?
Sure, I am here for helping. Please wait a moment.
Sure.
Thank you for your patience, sorry Jeffrey, there is ticket booking found on your name. Sorry for the inconvenience, there is no reservation found on your name.
That's Ok. Thank you for your help.
Thank you for calling us.