Hello.
Hello.
I am Melissa Adams.
How can I assist you today?
Owing to an emergency I want to cancel my recent reservation, can you please help me with this?
Sure, I can help you with that. Please wait for a while.
Ok.
Melissa Adams, there is no reservation found under your name in our database to do cancellation.
No problem, thanks for your information.
Thank you for choosing us, have a nice day.