Hello.
Hello.
I am Joseph Carter.
In which way I can aid you at this moment?
I need to cancel my reservation as my exams got cancelled. Can you help me with that?
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
Thank you for considering my request, Sure I will wait for your response.
There is no previous reservation available under your name.
It's ok, anyways thank you for the information.
Thank you for contacting us, have a nice day.