Hi.
Hello, how may I help you today?
I am Richard Evans. I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, please wait for a while.
Ok.
Sorry, there was no reservation found with your given name.
That's ok, thank you for your help.
Thank you for opting us.