Hello.
Hello, how can I help you?
I want to change my existing reservation, due to my exams has been postponed.
Ok.
Can you help me to change it?
Sure, I am here to help you.
Thank you.
May I know your name to check the previous reservation?
Ok, You can check my reservation on the name of Timothy Wright.
Please, wait for a while.
Sure.
Thank you for being patience, there is no reservation found on your name.
That's Ok, thanks for your information.
Thank you for reaching us.