Hello.
Hello, how can I guide you for today?
I am Kathleen Johnson. I would like to change my recent reservation because of some personal work, can you help me?
Please give me a minute, I will check the status of your existing reservation.
Sure, take your own time.
Sorry, there is no reservation found under your name in our database.
That's fine, thanks for your information.
Thank you for contacting us, have a nice day.