Hello. I am Janet Jones.
Hello, how can I assist you now?
I need to modify my reservation, can you help me out please?'.
Ok, I will surely help you with that. May I keep you on a hold for a moment?
Sure, I am will be on hold.
Ok, thank you for waiting. I am sorry there is no reservation been found in our records.
That's ok, no problem. Thank you for your information.
Thank you for connecting with our agency.