Hello,.
Hello, How exactly I can serve you the best today?
I want to change my existing reservation due to medical emergency. Can you help me with this?
Sure, I will help you with that.
Thank you.
May I know your name to check your details in our database?
Sure, Matthew Lewis is my name.
Please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
It's ok, no issues. Thanks for your prompt response.
Thank you for reaching us.