Hello.
Hello, how can I guide you today?
As my exam got postponed, I need you to do some changes in my existing reservation.
Sure, may I know your good name?
Sure, my name is Anna Robinson.
Please wait for a while.
Sure.
Thanks for waiting, sorry to say that, no reservation was found with your good name.
OK, not an issue. Thank you for your information.
Thank you for connecting with us.