Hello.
Hello. How may I assist you today?
I am Melissa Walker, I want to cancel my reservation as my schedule got postponed.
Sure, I am glad to help you.
Thank you.
Please wait a moment to check your previous reservation.
Ok.
Sorry to inform you that, there is no reservation with your name in our records.
It's ok, anyway thank you for the information.
Thank you for reaching us, have a great day.