Hi.
Hello, how can I help you today?
I have some personal matters that need fixing so I need to change an existing reservation. Can you help me with that?
Sure, can I have your name please?
My name is Jerry Turner.
Ok, please wait for a while.
Ok.
Thanks for waiting, there is no active reservation on your given name.
No problem, thank you for the information.
Thank you for availing us.