Hello.
Hello.
Myself Lisa Hill.
How can I aid you today?
For some issues I want to change my reservation, can you please help me?
Sure, I will help you with that.
Thanks.
Please hold on a moment, I will check your reservation status.
Sure.
There is no previous reservation found in your name Lisa Hill.
It's ok. Thank you for the information.
Thank you for contacting us, have a nice day  Lisa Hill.