Hi.
Hello. How can I assist you at this moment?
I need to change my existing reservation as my exams got postponed, can you please help me with that?
Sure, I am here to help you in changing your reservation status.
Thank you.
Can you please provide the name on which you have done the reservation previously?
Charles Martinez here.
Wait a moment please.
Sure.
Charles Martinez, there is no active reservation found under your name in our database.
Ok, no problem. Thanks for your information.
Thank you for opting us.