Hello.
Hello. How can I serve you?
I made a reservation earlier for a connecting flight, now I want to change my reservation for a direct flight. Can you serve me in that?
Sure, we are here to help you. Please wait a while.
James Carter is my name, you can find my reservation on this name.
 Ok,Thanks for your time. We didn't found any reservation by this name.
Ok, That's not an issue. Thanks for the response.
Thank you for opting us.