Hello.
Hello. What assistance do you require from our agency?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I am happy to assist you with that. Can I know your name please?
My name is Jonathan Collins.
Sorry to inform you that, there is no reservation found with your name.
That's fine, thank you for your service.
Most welcome. Thank you for choosing us.