Hello.
Hello. How may I assist you today?
 I am Robert Robinson. Actually, I am planning to cancel my recent reservation, can you help me out?
Nice to meet you Robert Robinson. Sure, I here to help you.
that's great.
Please wait for a minute.
Sure.
Robert, there is no reservation found on this name. Do you want to make a new booking from us?
No, thank you.
Thanks for contacting us.