Hello.
Hello, how may I help you?
As I have done a reservation accidentally last week with wrong airports but I have lot of ways to change my reservation but for a last try with your service. Can you please help in modification of my reservation?
Ok, may I know your name to check with availability?
Thank you for considering my request. My name is Andrew Williams.
Sorry to say, there is no active reservation found by your name.
Not a problem, anyways thank you for the information.
Andrew Williams, thank you for choosing our services.