Hi.
Hello, How can I help you?
Due to bad weather, I am suddenly fallen ill so, please cancel my reservation.
Sure, I will help you with that. May I know your name please?
Thank you. Ok, My name is Donna Johnson.
Ok, please hold on. I will check the present status of your reservation.
OK.
Thanks for waiting. We regret that, there is no active reservation found with your name to cancel it.
Ok, no problem. Thanks for the information.
Thanks for opting us.