Hi.
Hello, how may I assist you at this moment?
I want to change my existing reservation due to some health issues. Can you help me with that?
Sure, we are here to help you.
Thank you.
Can you please provide your name to check your reservation status?
Cynthia Hall here.
Ok, please wait for a while.
Sure.
Sorry to inform you that, we couldn't find any reservation against your name.
That's ok, no problem. Thank you.
Thank you for approaching us, have a great day.