Hello, I am Carolyn Mitchell.
Hello, how can I best support you?
Due to heavy snow storms, I ant to change my reservation. Can you help me with it?
Sure, we are happy to help you. Please wait for a couple of minute.
Sure.
We are sorry to notify you that there is a no reservation found on your name.
No issues. Thank you, for the information.
Thanks for contacting us, have a nice day.