Hi. I am Amy Nelson.
Hello, how may I assist you now?
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in my cancellation?
Sure, I will help you to with that.
Thank you.
Please wait for a while.
Sure, take your time.
Thank you for waiting, sorry there is no reservation found on your name.
Not an issue, thank you for your kind information.
Thank you for reaching us.