Hello,.
Hello, how may I be of your service?
Due to tornadoes, my cricket tournament has been postponed. I would have to change my existing reservation. Can you help me with that?
Sure. Let me check the status and revert you.
Ok.
May I know your name to proceed?
Susan Roberts here.
Thank you. There is no reservation found on your name.
OK, no problem.
Thank you for choosing us.