Hello,.
Hello, how may I serve you?
 I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me with that?
Sure, we are here to help you.
Thank you.
May I know your name?
I am George Rodriguez.
Ok, please wait a moment.
Sure.
Sorry, there is no reservation found on your name.
Ok, no problem.
Thank you for contacting us.