Hello.
How may I guide you?
I want to cancel my recent reservation due to heavy rainfall. Can you help me?
Sure, I am glad to guide you with the ticket cancellation process. Can I have your name please?
Sure, I am William Lopez.
Ok, please hold on for a minute.
Sure.
Sorry for the trouble, there is no reservation found with your name to cancel.
Ok, not an issue. Thank you for your information.
You are welcome. Thank you for reaching us.