Hello.
Hello, what can I do for you today?
I would like to change my flight reservation as my trip got postponed, can you please help me?
Sure, I can change your reservation right now. Before that I need to know your good name please?
I am Donna Wilson.
Ok, please wait for a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
That's ok, thank you for checking.
Thank you for availing us.