Hello, My name is Kevin Edwards.
Hello, how can I aid you?
I am not in a position to travel, As I am suffering from severe cold and cough. Can you help me, To cancel my reservation?
Sure, Please wait.
OK.
We found your reservation, Shall I cancel it?
Yes, Please.
Your reservation has been cancelled.
Thank you, For helping me to cancel my reservation.
Thank you for choosing us.