Hello.
Hello, how can I help you?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, I am here to help you for this. May I know your name please?
I am Emily Miller.
Just a moment, let me check your reservation status in our records.
Sure, take your time.
Sorry for inconvenience, no reservation is found under your name.
No problem, thank you for the checking.
Thank you very much for contacting our agency.