Hello.
Hello. How may I guide you today?
I need to cancel my reservation as my exams got cancelled, can you please aid me in cancellation?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
I am Mark Phillips.
Please be on hold.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, no issues. Thank you.
Thank you for reaching us, have a great day.