Hello.
Hello, how can I help you?
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you help me?
     Sure, I am here to help you. May I know your name please?
Dorothy Brown here.
Ok, please stand by.
Ok.
Thank you for waiting, sorry to say no reservation found on your name.
No problem, Thanks for the information.
Thank you for reaching us, have a nice day.