Hello.
Hello, how can I help you?
I just want to change an existing reservation due to my plan to meet my great parents got post pone. Can you help me with this?
Sure, may I know your good name please?
I made a reservation by this name Samantha Moore.
Please wait a while.
Sure.
Unfortunately there is no reservation found according to your name.
Ok, no problem. Thank you for your information.
Thank you for picking us.