Hi, I am Karen Gonzalez.
Hello, how may give assistance to you?
Due to heavy Sandstorms in my destination place, I would like to cancel my reservation. Can you help me with this?
Sure, we will assist you. Please wait, let me check the reservation status.
Sure.
Thanks for waiting, we did not find any reservation on your name.
Not an issue, thanks for your service.
Thanks for contacting us.