Hello, I am Mark Phillips.
Hello, how can I help you?
Owing an emergence, I want to cancel my recent reservation. Can you help me with it?
Sure, I will help you in this. Please be on hold let me check the reservation list and I will get back to you with the information.
Ok.
Sorry, I found no reservation with your name in the reservation list.
Ok, no issues.
Thank you for reaching us. Have a nice day.