Hi.
Hello. How may I guide you today?
I want to cancel my recent reservation owing to an emergency.
Sure, I am mirthful to help you with that. May I know your name please?
My name is Mark Roberts.
Ok, please wait for few minutes, let me check with your recent reservation details.
Sure.
Thank you for waiting. There is no active reservation found on your name in our reservation list to cancel.
Thank you.
Thank you for contacting us, have a great day.