Hello.
Hello,how may I assist you?
As my tournament got postponed, I want to cancel my recent reservation. Can you help me out?
Sure,may I know your name please?
Sure, my name is Margaret Thomas.
Please wait for a while, I will check and revert you.
Ok.
Than you for waiting. Sorry we did not found any reservation on your name.
That's ok, thank you.
Thank you for choosing us,have a nice day.