Hello.
Hello.
My name is Eric Garcia.
How may I assist you today?
Actually, I have booked a ticket to NYC for a music concert, but due to bad weather, I would like to cancel the trip.
Sure, I will help you with that. Just give me a moment, I will check your previous reservation status.
Sure, take your time.
There is no previous reservation available on your name Eric Garcia.
That's ok. Thank you for your time.
Do you want to know any thing else from us?
No, thank you.
Thank you for reaching us, have a good day.