Hello.
Hello. How may I assist you at this moment?
I am Charles Roberts.
Nice meeting you Charles.
Can you please help me in cancelling my flight ticket booking that I am unable to travel the trip?
Sure, I am glad to help you.
Thank you for accepting my request.
Please wait a moment to check your previous reservation.
Sure.
We regret that, there is no reservation on your name in our records.
No problem with that one, thank you for your service and information.
Thank you for reaching us, have a great day.