Hi.
Hello, how can I help you?
I want to amend my existing reservation due to an emergency, can you please help me?
Sure, can you please let me know your name to check with the reservation status?
Sure, my name is Kenneth Wilson.
Please allow me 2-3 minutes.
Sure, I will wait for your response.
Thank you for waiting, Kenneth Wilson. Sorry, there is no active reservation found under your name to change.
Ok, not an issue.Thank you for your information.
Thank you for reaching us.