Hello.
Hello. How can I serve you?
Due to my ill health, I couldn't make my trip to Dallas. Can you please cancel my recent reservation?
Sad to hear that. May I know your name for checking?
My previous reservation has done with my name Shirley Martin.
Sorry, there is no reservation found under your name.
Ok, not an issue. May be my brother has already cancelled my ticket on behalf of me.
Take care, thank you for reaching us.