Hello.
Hello, how may I render you?
I would like to change my existing reservation due to postpone of my seminar. Can you please help me?
Sure, I can help you. May I know your name?
I am Richard Baker.
Please give me a moment to check your ticket status.
Sure.
Sorry Richard Baker, no reservation is available by your name.
No problem, thank you for the information.
Thank you for approaching us.