In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello,. 
 agent: Hello. How may I guide you today? 
 customer: Can you please help me in cancelling my recent reservation, as my FIFA match got cancelled. 
 agent: Sure, I am gleeful to help you with that. May I know your name please? 
 customer: Myself, Lisa Mitchell. 
 agent: Please wait for a while, let me check your previous reservation status. 
 customer: Ok. 
 agent: Thank you for waiting. There is no reservation found on your name in our database to cancel it. 
 customer: Ok, no issues. Thank you for opting us. 
 agent: Thank you for reaching us, have a great day.
[A]: no_reservation


[Q]: customer: Hi. 
 agent: Hello, How can I assist you? 
 customer: Book my ticket with the name of Brenda Hall, as there is a Arts and crafts festivals at Charlotte, CLT. 
 agent: Sure, May I know your preferred travel dates? 
 customer: My preferable dates are from 12/12 to 12/14. 
 agent: Do you prefer any connections? 
 customer: Yes, I need. 
 agent: Where do you want to start from? 
 customer: Washington, IAD is my travelling point. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: We found a flight, with a single connection available for you. 
 customer: Ok. Confirm my ticket. 
 agent: The airline is Southwest, airfare is 100 & Flight number is 1023. 
 customer: Thank you for availing me. 
 agent: Your booking is done. Thanks for your presence.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I want to book a flight ticket from SEA to JFK. Could you help me in booking? 
 agent: Sure, I will help you. Can you please share me your travelling dates? 
 customer: My travelling dates are from Mar 18 - 20. 
 agent: Ok, please share me your name. 
 customer: Virginia Jones. 
 agent: Ok, do you have any connection limit? 
 customer: I prefer for connecting flight. 
 agent: Here, I found a flight for you with single connection and class is economy. Shall I proceed for booking? 
 customer: Yes, please proceed. 
 agent: Your ticket is booked with flight number 1010 and airline is UA. 
 customer: Thank you. 
 agent: Welcome, have a safe flight.
[A]:
book