Hi.
Hello, how can I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Surely, I will help you out. May I know your name please?
I am Debra Perez.
Thanks for your name, please wait.
Sure.
Thank you for waiting, no reservation was found on your name to cancel.
No problem, thanks for checking.
Thank you for choosing us.