Hello.
Hello, how may I help you today?
I want to change my existing reservation, can you please help me with this?
Sure, I'm happy to help you with that. Can I know your good name please?
I am Brenda Robinson.
Ok, please wait for a while.
Sure.
Brenda Robinson, I have searched your reservation details in our database but there is no active reservation found under your name to do changes in that.
Ok, no problem. Thank you for your information.
Thank you for choosing us, have a nice day.