Hello.
Hello, how may I help you today?
I need to cancel my reservation due to I am busy on reserved dates so please help me with that.
Sure, could you please provide your name to check your reservation details and proceed further?
Sure, please check the reservation with that name of Matthew Adams.
Ok, please wait a moment I will check and get back to you.
Sure, I will wait for your response.
Sorry Adams, I did not find any details in my database regarding your reservation.
Oh! May be booking is not done properly.
Thank you for choosing us, have a nice day.