Hello, I am Michel Hernandez.
Hello, how may I support you today?
Due to heavy rainfall my live concert was cancelled, so I want to cancel my recent reservation. Could you please help me with cancellation?
Sure, I will help you with cancellation. Please wait for a while.
Sure.
Thank you for waiting, I found your reservation, shall I cancelled the reservation?
Yes, please proceed with cancellation.
Ok. Your reservation has been cancelled.
Thank you for your help.
Thank you for reaching us, we hope see you again.