Hi.
Hello, how may I help you?
Jennifer Lee here. I would like to cancel my previous booking today, can you help me?
Sure, we are here to help you.
Ok, please check with my previous booking and revert back to me.
Please wait a moment, I will check your details and get back to you.
Ok, I will be waiting.
Sorry to inform you that there is no reservation found on your name.
Oh! That's fine, thank you for checking anyways.
Thank you for reaching us.