Hi.
Hello, how can I assist you for the day?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
May, I know your good name?
Janet Harris here.
Please wait for a moment.
Ok.
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
Please proceed.
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thank you for the help.
Thank you for reaching us.