Hello, I am Carol Thompson.
Hello, how can I aid you today?
I want to cancel my existing reservation due to an emergency. Can you aid me in cancelling my ticket?
Sure, I am here to help you. Hold on for a moment. Let me check.
Take your time.
Sorry Carol Thompson, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.