Hello.
Hello, how can I help you today?
Could you please help me to cancel my reservation?
Sure, I am here to help you.
Thank you.
May I know your name for checking your previous reservation?
My name is Thomas Jackson.
Please wait a second.
Sure.
There is no reservation found under your name to cancel.
Ok, not a problem. Thank you for informing me.
Thank you for opting us.