Hello.
Hello. How can I help you?
Actually my Final Examination is postponed, so that I want to change an existing. Can you help me?
I can help you with that.
Thank you.
May I know your name please?
Sure, I am Michelle Parker here.
Sorry Parker, there is no reservation found on your name in our records.
 No issues, I will find any other way. Thank you for your information.
You are welcome.