Hello.
Hello, how can I help you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I can help you with that. May I know your good name please?
I am Katherine Clark.
Ok, please wait for a while.
Sure.
Katherine Clark, there is no active reservation found under your name to do cancellation.
Ok, no issues. Thanks for the information.
Thank you for choosing us.