instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. 
 agent: Hello. How may I help you? 
 customer: I want to change my reservation due to health problem, can you help me? 
 agent: Yes, I am here to help you. Let me know your name please. 
 customer: Myself George Edwards. 
 agent: Edwards, please wait for a while. I will check your reservation status and get back to you. 
 customer: Ok. 
 agent: Edwards, I have not found any reservation by your name in our database. 
 customer: No problem, thanks for checking. 
 agent: You are most welcome and thank you for contacting us.
answer:
no_reservation


question:
customer: Hi. 
 agent: Hello, How can I help you? 
 customer: Can you help me to book a flight from LAS to AUS? 
 agent: Sure, May I know the travelling dates? 
 customer: My travelling dates are 11/29 and 12/01. 
 agent: Do you have any connection limit? 
 customer: I need a connecting flight. 
 agent: Do you have any preference in airline? 
 customer: I prefer normal cost airline. 
 agent: May I know your name? 
 customer: My name is Pamela Wilson. 
 agent: Please wait a minute. 
 customer: Ok. 
 agent: Sorry, No flights found with your chosen dates. 
 customer: No issues, thank you for your time. 
 agent: Thank you for opting us.
answer:
no_flight


question:
customer: Hello. 
 agent: Hello. How should I assist you today? 
 customer: Myself Janet Garcia. 
 agent: Good morning Garcia. 
 customer: I would like to fly from CLT to DFW, can you help me for booking? 
 agent: Sure, I will help you with booking. Please provide me your travel dates too. 
 customer: My travel starts from 07/16 to 07/18. Connection limit should be 1. 
 agent: Please give me a moment, I will get the flight details. 
 customer: Ok. 
 agent: Thank you for waiting. I have found a flight 1028 of Spirit airlines with connection 1. Can I proceed to booking? 
 customer: Ok, proceed for booking. 
 agent: Your ticket has confirmed with your name. 
 customer: Thank you for your services. 
 agent: Thank you for reaching us.
answer:
book