Hi.
Hello. How may I help you?
My business meeting has been cancelled, so I would like to cancel my recent reservation which is under my name.
Ok, may I know on which name the ticket was booked?
Sure, my name is Thomas Carter.
Ok Thomas, please hold on for a moment.
Ok.
Sorry, I could not find any ticket booked with your name.
That's fine, no problem. Thank you for checking.
Thank you for choosing us.