Hi.
Hello. How may I assist you?
I need to change my reservation as my plan to go for an adventure trip got postponed. Can you help me?
Sure, I am here to help you out. May I know your name please?
I am Kathleen Hall.
Wait a moment lease.
Sure.
Kathleen Hall, we haven't found any reservation under your name in our database.
Ok fine, thanks for checking.
Thank you for choosing us.