Hi.
Hello. How can I aid you today?
I need to amend an existing reservation due to an emergency, can you please help me?
Sure, I am here to help you. May I know on whose name the ticket has been reserved formerly?
Sure, my name is Jacob Turner here.
Sorry Jacob Turner, there are no flights reserved on your given dates.
Ok, not an issue.Thank you for your information.
Welcome, thank you for choosing us. Have a great day.