Hello.
Hello, how may I assist you today?
Can you please help me with cancelling my previous booking due to my leg fracture?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Myself Sarah Rodriguez.
Please wait a minute.
Sure.
We found a reservation on your name, Shall I proceed for the cancellation?
Yes. Please proceed.
Your ticket has been cancelled.
Thank you for helping me with cancelling my reservation.
Thank you for choosing us.