Hello.
Hello, Good Morning. How may I guide you?
Due to a medical emergency my trip got postponed to other dates, can you please check if there is any possibility to change my travelling dates?
Sure, can I know your name?
My name is Janet Martinez.
Sure, hold on for a moment while I check for any existing reservations under your name.
Ok, take your time.
I am sorry Janet, there are no reservations with your name.
That's fine.
Thank you, have a good day.