Hi.
Hello, how can I help you today?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
 Let me know your name to check your reservation?
I am Frank Young.
Ok, please wait a moment.
Sure.
 Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
Proceed with the cancel.
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thank you.
Thank you for choosing us.