Hi, my name is Deborah Hill.
Hello, how may I support you?
Due to the sudden demise of my Granny, I am unable catch a flight, so I had a request to you to cancel my recent reservation?
Sure, please wait for a minute.
Sure.
I have checked the reservation list, but I could not find any reservation on your name.
Ok, no issues. I appreciate your service.
Thank you for reaching us, have a good day.