Hello.
Hello.
Myself Gregory Brown.
How may I assist you today?
I want to change my existing reservation, due to some health issue. Can you please help me?
Sure, I will help you.
Thank you.
Please hold on a moment to check your previous reservation status.
Ok.
We regret that, there is no reservation found with your name in our database.
It's ok, thank you.
Thank you for approaching us, have a great day.