Hi.
Hello. How can I assist you today?
Due to bad weather at my destination place, I want to cancel my reservation.
Sure, may I know your name to check for the previous reservation?
Can you please help me with that? Gary Thomas here.
Please allow me a moment to check for the reservation status.
Sure.
Gary Thomas, there is no reservation found under your name.
That's ok, thank you for checking.
Thank you for contacting us.