Hi.
Hello, how may I aid you?
I need to cancel my reservation due to some issues, can you help me out?
Sure, may I know your name?
Myself Rebecca Scott.
Please give me a moment to check your ticket status.
Sure, take your own time.
Sorry Rebecca Scott, no reservation is available by your name.
That's ok, not an issue. Thank you for your help.
Thank you for choosing us.