TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I assist you at this moment? 
 customer: I am Pamela Walker here. I am planning to visit a Houston city to meet my grandfather in IAH from LAS. Can you find a flight ticket for me? 
 agent: Sure Pamela Walker, I will help you with that. Can I have your travel dates please? 
 customer: Ok, my preferable dates are on 12/19 and back on 12/21. 
 agent: Ok Pamela Walker, please wait a moment to check flight availability. 
 customer: Sure. 
 agent: AA airlines running a flight in your route with connection 1 and the fare of the ticket is 200. Shall I proceed with booking? 
 customer: Yes, you can reserve the ticket. 
 agent: Ok Pamela Walker, your ticket booking has done and the flight number is 1021. 
 customer: Thank you for spending your time. 
 agent: Thank you for choosing us, have a great journey.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: Jonathan Adams here. 
 agent: Adams, how may I aid you? 
 customer: I need to cancel my recent reservation due to snowfall, can you please  guide me? 
 agent: Sure, please give me a moment to check your ticket status. 
 customer: Take your time. 
 agent: Sorry, no reservation is available by your name. 
 customer: That's not an issue, thank you for helping me. 
 agent: Thank you for contacting us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Timothy Turner, I need a flight with one connection to attend a party with my cousin. 
 agent: Sure, I will help you. May I know your journey dates? 
 customer: I will take flight on 03/27 and return on 03/29. Please find a flight under price of 1000. 
 agent: Please, share the airport codes of your journey plan. 
 customer: I will fly from CA-SFO to DC-IAD. 
 agent: Unfortunately, there is no flight found on your specified dates. 
 customer: ok, thanks for the information. 
 agent: Sorry, for the inconvenience. Thanks for opting us.

SOLUTION:
no_flight