Hello.
Hello. How can I help you?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, may I know your name to check the reservation details?
Thank you for your response, my name is Helen Hernandez.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Ok.
I am sorry to say you that there is no reservation found under your name in our database.
Oh! It's ok, no problem. Thank you for your information.
Thank you for reaching us.