Hello.
Hello.
I am Kimberly Wilson.
How can I assist you today?
I would like to cancel my reservation as I am having Semester exams on those dates, can you please help me out?
Sure, I will help you on that.
Ok.
Please give me a moment for checking your reservation satatus.
Sure.
Thank you for waiting. There is no reservation found under your name.
Ok no problem, thank you for checking.
Welcome, have a great day.