Hello.
Hello. How can I aid you?
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
Sure, may I know your name?
Sure, please check with name Barbara Martinez.
Give me a  minute.
Sure, take your time.
Sorry, there is no reservation found under your name.
It's ok fine, no problem. Thank you for your time.
Thank you for opting us.