Hello. My name is John Hall.
Hello, how may I help you at this moment?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I will check the possibility. Please wait for a moment.
Sure, I will wait.
Sorry, there is no reservation found on your name in our list.
That's ok, thank you for checking.
You are welcome. Thank you for reaching us.
Welcome.
Have a nice day.