Hello.
Hello, how may I serve you?
I am Michael Harris, want to cancel my reservation due to some personal problem. Please help me out with that.
Sure, I will help you. Can I have a moment please? I will check your reservation status and return back to you.
Sure, take your time.
Sorry Harris, there is no reservation found on your name to cancel.
It's ok, no issue. Thank you forb your help.
You are welcome. Thank you for opting us, have a nice day ahead.