Hello.
Hello. How can I assist you today?
Due to typical climatic condition in Dallas, I would like to cancel my trip. Can you please cancel my recent reservation?
Sure, may I know your name to check for the previous reservation?
My previous reservation has done with the name David Thompson.
David, there is no reservation found under your name.
Ok, not an issue. May be something went wrong while booking the ticket. Thank you for providing information.
Thank you for contacting us.