Hello. I am Donna Nelson.
Hello, do you need any help from us?
I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
Sure, please allow me a moment.
Ok, take your time.
Sorry, there is no reservation matching with your name in our portal to make changes.
That's ok. Anyways, thank you for your help.
You are welcome.