Hello.
Hello, how can I guide you for today?
Mark Nelson here. Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?
Sure, I will help you with that.
Thanks.
Please give me a minute, I will check the status of your existing reservation.
Ok, I will wait.
Sorry, there is no reservation found under your name in our database.
Anyway, thanks for the information.
Thank you for contacting us, have a nice day.