Hello.
Hello, how can I provide assistance to you?
I would like to make few changes in my existing reservation due to heavy rains in London, can you help me?
Sure, I will help you.
Thank you.
May I know your name please?
Ok, my name is Christopher Parker.
Ok, please wait for a second.
Sure.
We do not found any active reservation in your name.
Oh! That's very sad to hear from you. Anyways, thank you for checking.
Thanks for making us to serve you.