Hi.
Hello, how may I aid you today from my end?
I want to cancel my reservation as my mother is unwell, can you please do that for me?
Sure, I am here to help you out. Please allow me a moment to check whether any reservation found on your name or not to cancel it?
Sure.
May I know your name?
My name is Raymond Evans.
Sorry, there is no active  reservation on your name.
No problem, thank you for checking.
Thank you for reaching us.