Hi.
Hello. How may I assist you?
Would it be possible to change my recent reservation?
Sure, I am here to help you out.
Thanks.
May I know your name please?
Ok, I am Cynthia Taylor.
Wait a moment please.
Sure, take your time.
Cynthia Taylor, we haven't found any reservation under your name in our database.
It's ok, thanks for checking.
Thank you for choosing us.