Hello.
Hello. What assistance do you need from us?
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
Sure, I will assist you with that.
Thank you.
Can I have your name to check the reservation status?
Sure, please check with the name of Matthew Young.
Ok, please give me a minute to check your reservation.
Sure, take your time.
Successfully, I found your previous reservation and I have cancelled it.
Thank you for your help.
You are most welcome. Thank you for reaching us.