Hi.
Hello. How can I help you at this moment?
Due to bad weather conditions, I cannot travel on my reserved dates. Can you help me to change my existing reservation?
Sure, I can help you with that. May I know your name for checking your previous reservation status?
Sure, my name is Raymond Perez.
Just give me a moment, I will check your reservation status.
Ok.
There is no previous reservation found under your name.
That's ok, thank you.
Thank you for reaching us, have a good day.