Hi.
Hello. How can I assist you today?
I would like to change my reservation, can you help me out in amending my reservation?
Sure, may I know your name to check for the previous reservation?
Thank you for considering my concern and Myself Gregory Phillips.
Please allow me a moment. Gregory Phillips, there is no reservation found under your name.
That's ok, not an issue. Thank you.
Thank you for contacting us.