Hello.
Hello, how can I amend you?
I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods. Can you aid me with that?
Sure, we are here to help you. May I know your good name?
Sure, my name is Ruth Gonzalez.
Ok, please wait for a couple of minutes.
Sure.
Thank you for being patient, we did not find any reservation on your name.
No problem, thanks for your assistance.
Thank you for availing us.