Hi.
Hello, how may I assist you today?
 I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me in this?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I am Elizabeth Martinez.
OK, please hold a moment, let me check your reservation and let you know.
Sure.
Thank you for holding on, no reservation found with provided name.
Not an issue, thank you.
Thank you for availing us.