Hello.
Hello, how may I assist you today?
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Sure, may I know your name?
I am Virginia Gonzalez.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.