Hi.
Hello. How may I help you?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Yes, please I will help you with flight ticket ticket cancel. May I know your name please?
Sure, my name is Rachel Hill.
I have searched online but I could not find your flight reservation to cancel it.
That's ok, thank you.
Thank you.