Hello, Brandon Parker here.
Hello, Brandon. How can I help you?
 I am trying to cancel my recent reservation, due to an emergency but it is not happening, can you help me with this?
Sure, I will help you with that. Please wait for a while, I will check the details and get back to you.
Sure.
Thank you for waiting Brandon. Sorry, there is no reservation found on your name.
It's ok, no issue.
Thank you for approaching us, have a nice day.
Thank you for your help. Thank you.
You are welcome.