Hi.
Hello, what can I do for you now?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I can help you in that.
Ok.
May I know your good name please to track the details?
I am Kathleen Harris.
Ok, Please wait for a while.
Sure.
We are sorry to say that, there is no active reservation found on your name.
That's ok, thank you.
Thanks for opting us, wish you a nice day.