Hello.
Hello, can you please mention your concern?
I need to change my reservation due to sudden change in my plan. Can you please aid me?
Ok, may I know your name to check with your existing reservation?
Charles Roberts here.
Can you please be on hold for a moment please?
Sure.
Charles Roberts, I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
No problem, thank you for helping me.
Thank you for connecting with our agency today. Have a nice day.