Hello.
Hello, how may I help you?
I need to cancel my reservation due to bad weather condition. Can you aid me in cancellation process?
Sure, I am glad to serve you.
Thank you.
Before cancelling your previous flight reservation. May I know your name please?
Joseph Thompson here.
Sorry Joseph Thompson. We haven't found any previous reservation to cancel on your name.
No problem, thank you for searching.
Thanks for reaching us.