Hello.
Hello. How may I assist you today?
I want to change my existing reservation due to some issues, can you please help me with that?
Sure, I will help you. Please help me with your name.
Sure, I am Kenneth Harris.
Please allow me a minute to check for your booking details.
Sure.
Thank you. Kenneth Harris, I am really sorry to inform you that there is no booking found on your name.
Ok, not an issue. Thank you for your information.
Thank you for understanding.