Hello.
Hello. How may I help you now?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I will help you with that. Can I know your name to check your previous reservation?
My name is Gregory Phillips.
Please be on hold to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
That's fine, thank you for your service.
Thank you for approaching us, hope you have a great day.