Hello.
Hello, how can I serve you today?
Can you assist me with the flight ticket cancellation which I had done recently as I can not make the journey due to heavy snow fall?
Sure, may I know your name please?
Ok, please check for the name Frank Martinez.
Please wait for a while.
Please take the time you need.
We didn't find any reservation on your name to cancel.
That is ok, thank you for assisting me.
Thank you.