Hello.
Hello, how can I assist you today?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
My name is Stephen Robinson.
Ok, please wait a moment.
Ok, take your time.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's ok, thank you for checking.
Thank you for choosing us.