instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: I have planned to attend my office meeting in  DEN from EWR, can you assist me in booking my ticket? 
 agent: I am happy to help you in booking your flight ticket. Can you please let me know your planned dates of journey? 
 customer: My trip dates are Oct 27th and Oct 29th. 
 agent: Would you like to have a connecting flight or a direct flight for your journey? 
 customer: Yes, I need one connection between my trip. 
 agent: Can you please let me know your name for reservation purpose? 
 customer: Melissa Carter. 
 agent: Do you have any other specification for your journey to met with? 
 customer: No. 
 agent: JetBlue airlines is providing a flight to your region having a ticket fare of 200 with single connecting flight which departures in the evening. Shall I proceed with the booking in this flight? 
 customer: Proceed. 
 agent: I have booked your flight ticket with the flight 1015 in an economy class. 
 customer: Thank you for booking. 
 agent: You are welcome, thank you for employing our service. Have a safe journey.
answer:
book


question:
customer: Hi. 
 agent: Hello. 
 customer: Myself Elizabeth Lopez. 
 agent: What service that you are looking from our agency? 
 customer: There is a urgent business meeting at Houston. Can you please help me in booking the ticket from IAD to HOU? 
 agent: Sure, I am oblige to help you with that. Can you please provide your preferable dates of travelling? 
 customer: I will take-off 03/21 and again I will be return back on 03/23. 
 agent: Please wait a moment to check the flights availability in your route. 
 customer: Sure. 
 agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 is provided by JetBlue airlines. Shall I proceed with this? 
 customer: Yes, please proceed with that. 
 agent: Ok, your ticket has been confirmed in flight number 1000. 
 customer: Thank you very much for reserving the ticket. 
 agent: Thank you for reaching us, hope you have a great journey.
answer:
book


question:
customer: Hi. 
 agent: Hello. How can I assist you? 
 customer: Can you please book a flight ticket for me from OAK to AUS? 
 agent: Ok, please can I know your name to proceed with your concern? 
 customer: I am Brandon Scott. 
 agent: Please mention your departure date and return dates. 
 customer: My trip is in Feb from 4th to 6th. 
 agent: Ok, please can I know your airlines preferences? 
 customer: I am comfortable with any airline. 
 agent: Can you let me know your planned connection limits? 
 customer: Sure, I prefer to travel in a single connecting flight. 
 agent: Ok, do you have any specifications regarding the travel timings? 
 customer: No, I can travel at any time. 
 agent: Ok, please let me know your specifications regarding the flight class. 
 customer: I would like to travel in economy class. 
 agent: Ok Mr. Brandon Scott, there is a flight ticket available with 1 connection limit and the airfare is 100. Can I book a flight provided by United Airlines? 
 customer: Yes, please proceed. 
 agent: Ok, the flight 1016 is confirmed and the class is economy. 
 customer: Thank you for your help. 
 agent: Thank you for choosing our agency, have a safe journey.
answer:
book