Hello.
Hello, how can I be your helping hand today?
I want to cancel my recent reservation due to bad weather conditions. Can you please help me with this?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
Sure, I am Rachel Williams.
Ok, Please allow me a moment to check for the previous reservation in our database.
Sure.
We are sorry to say that, there is no active reservation found on your name to cancel it.
Ok, no problem. Thank you for the information.
Thanks for approaching us, wish you a great day.