Hello.
Hello, how can I assist you  at this moment?
My name is Susan Evans and I want to reserve a ticket from NY - EWR to IL - ORD, can you please help?
Sure, I am happy to help you with that. Can I have your travel dates please?
My planned travel dates are 12/07 and 12/09.
Ok Susan, please wait a moment.
Sure.
Sorry Susan, no flight is available to you on your dates due to weather conditions.
Not an issue, thank you for the information.
Thank you for choosing us, have a good day.