Hi.
Hello. How may I assist you?
I am Kevin Thompson. Can you please cancel my existing reservation as my plan to meet my friend got cancelled?
Sure, please be on hold for a while. I will check your reservation status and let you know.
Sure.
Kevin Thompson, I did not find any reservation under your name in our database.
It's ok, not an issue. Thank you for your response.
You are welcome and thank you for approaching us.