Hello.
Hello. How may I assist you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you.
Thank you.
May I know your good name please?
Myself Mary Allen.
Please hold on a moment.
Sure.
Mary Allen, no reservation has been found on your name in our database.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.