Hello, I am Jessica Smith.
Hello Smith, how may I assist you?
I want to cancel my reservation due to heavy snow fall going on. Can you help me?
Sure, I am here to help you. Hold on for a moment. Let me check.
Take your time.
Sorry Smith, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.