Hi, I am Joseph Walker.
Hello, how can I provide assistance to you?
 As I am fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you please cancel my reservation?
Sure, we will help you. Please wait a minute, I will check and get back to you.
Ok.
Sorry, there is no reservation found on your name.
Ok, no problem. Thanks for your quick response.
Thank you for contacting us.