Hi.
Hello, how may I assist you for today?
I made a reservation earlier with my name Eric Perez, help me in cancelling my reservation due to my illness.
Sure, we are here to help you.
Thank you.
Please, stay online, I will get the details and revert to you.
Sure.
Thank you for your valuable time.
Ok.
No reservation was found on your name to cancel.
Oh! May be I made a wrong booking, thank you anyways.
Ok. Thank you for reaching us, have a good day.