Hi.
Hello, how may I support you today?
I need to cancel my reservation due to some issues, can you help me out?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Myself Nancy Phillips.
Please wait a minute.
Sure.
Sorry, there is no active reservation on your name in our database to cancel.
That's ok, not an issue. Thank you for your help.
Thank you for opting us.