Hi, I am Emily Hall.
Hello, how can I help you?
I want to book a flight ticket to New York on 02/03 and return on 02/05. Can you help me with it?
Sure, I am here to help you. May I know your journey codes please?
Journey codes are DTW-JFK.
Ok, do you need any connection?
I need a direct flight.
Thank you for your details, sorry to say no flights found with your details.
That's ok, thanks for the help.
Thank you for reaching us, have a nice day.