Hello.
Hello. How may I help you?
I would like to cancel my flight reservation as I am unwell, could you please help me?
May I know your name please to check the status of your reservation?
Thank you. I am Jason Williams.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
Not an issue. Anyway, thank you for checking.
Thank you for reaching us.