Hi,.
Hello, how may I amend you today?
I am Donna Lee, I just want to cancel my recent reservation due to medical emergency. Can you aid me?
Sure, please wait I will check the reservation status and get back to you.
Ok.
We found a reservation on your name. Shall I cancel it?
Please proceed with the cancellation.
Your ticket has been cancelled and refund amount will be credited to your account.
Thanks for your quick response.
Thank you for availing us.