Hello, I am Donald Williams.
Hello, how may I help you today?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. so can you help me out with cancellation?
Sure, we are here to help you with cancellation.
Thank you.
Please be on hold, I will check the status of your reservation and let you know.
Ok.
Thanks for being hold, we did not find any reservation based on your name.
Ok, no problem. Thank you for your information.
Thank you for approaching us.