Hello,.
Hello, how may I serve you at this moment?
Owing to an emergency I had to request for this cancel reservation.
Sure, may I know on which name the ticket has been reserved?
My name is Donna Johnson.
Ok, please wait for a while, I will check your reservation status and revert to you.
Sure.
Sorry, there is no reservation found with your name to cancel your ticket.
Thanks.
Thank you for choosing us.