TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: Is this Travel leaders agency? 
 agent: Yes. 
 customer: I am Ruth Campbell, I am planning to travel from Houston to Denver to meet my friends after a long time. 
 agent: Sure, I will help you to travel. May I know your airport codes? 
 customer: I am departing from HOU and my destination airport is DEN. 
 agent: Ok, can you please provide me your travelling dates? 
 customer: My departure from Houston is on 09/06 and return from Denver on 09/08. 
 agent: I am happy to say you this, I found a flight for you with 1 connection. Shall I proceed for booking? 
 customer: Yes, please proceed for booking. 
 agent: Your ticket is reserved with flight number 1003 and airline is Southwest. 
 customer: Thanks for your assistance. 
 agent: Thank you for choosing us. Welcome.

SOLUTION: book

PROBLEM: customer: Hi, I am Timothy Campbell. 
 agent: Hello, what can I do for you today? 
 customer: I am planning to travel to New York to celebrate my cousin birthday. Can you make a reservation with a single connection? 
 agent: Sure, could you please share your travelling dates? 
 customer: Sure, I need to fly on 06/09 and 06/11. 
 agent: Ok, may I know your near by airport codes? 
 customer: Sure, I need to deviate from Austin AUS. 
 agent: Kindly mention your destination airport code? 
 customer: Sure, my landing point is LGA. 
 agent: There are no flights found on your requested dates. 
 customer: Ok, not an issue. 
 agent: Thank you for reaching us. 
 customer: Thank you for your information.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I aid you today from my end? 
 customer: Stephen Hernandez here. I am looking a flight from BOS to SEA, can you help me? 
 agent: Sure, I am here to help you out. Please provide me your trip dates. 
 customer: My planning dates are 03/16 and 03/18. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Here is a flight with 2 stops and airfare is 100 in 1002 Spirit airlines, can I proceed with it? 
 customer: I need a direct flight. 
 agent: Let me check with your request. 
 customer: Ok, take your own time. 
 agent: Sorry Stephen, there is no direct flight with your travel dates in your route. 
 customer: It's ok, thank you for checking. 
 agent: Thank you for reaching us.

SOLUTION:
no_flight