Hi.
Hello.
Dennis Gonzalez here.
Dennis, how can I help you?
One of my friend met with an accident, so, I want to cancel my reservation. Can you help me out?
Sorry to hear about your friend. Sure, I can help you to cancel your ticket.
Please check my reservation.
Please wait for a while.
Ok.
Sorry, I could not find a reservation by your name.
Not an issue. Thank you for your time.
Thank you for contacting us.