Hello.
Hello, how may I help you?
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
Sure, we are here to help you.
Thank you.
Can I know your name?
My name is Kenneth White.
Ok, please hold on a moment.
Sure.
Sorry, there is no reservation found on given name.
No problem, thank you for your information.
Thank you for reaching us.