Hello,.
Hello. How may I assist you?
Can you please help me in changing my existing reservation, as my exam got postponed.
Sure, I will help you. May I know your name please to check your reservation status?
My name is Sharon King.
Please hold on a moment.
Ok.
Sharon King, no reservation has been found on your name in our database.
Ok, no issues. Thank you for your information.
Thank you for reaching us.