Hi, I am Kevin Wilson.
Hello. How can I help you?
Owing to an emergency, my planned trip to Washington with friends got postponed. So I request you to change my existing reservation.
Sure, I can help you in changing your reservation. Please stand by.
Sure.
Thank you for waiting. Sorry to inform we didn't find any reservation on your name.
Ok, not an issue.
Thank you for reaching us, have a nice day.