Hi.
Hello, how may I be at your service today?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
May I know your name please to check the status of your reservation?
Betty Moore here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
No problem, thanks for the information.
Sorry, there is no reservation matching with your name in our portal.
Thank you for the help.
Thank you for reaching us.