Hello.
Hello, how can I assist you?
I am Donna Rodriguez. I had planned to go on a trip, but it was postponed due to some reasons. Can you change my recent reservation?
Ok, may I put you on hold to check?
Yes.
Thank you for waiting, there is no reservation been found on your name to change.
That's ok. Anyways, thank you for your help.
Thank you for choosing our agency.