In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi. 
 agent: Hello, how can I guide you for today? 
 customer: I need to book a ticket from Denver to New York. 
 agent: Can you please share on what dates you are willing to travel? 
 customer: Travelling dates are from Feb, 9 to Feb, 11. 
 agent: Can you please provide your source and destination airport codes? 
 customer: Airport codes DEN and LGA. 
 agent: Are you looking for a connecting flight or direct flight? 
 customer: I prefer connecting flight. 
 agent: Do you have any class preferences? 
 customer: I would like to prefer business class. 
 agent: Do you have any other requirements that you are looking for? 
 customer: I would like to depart in the afternoon. 
 agent: Can you please provide your name to proceed further? 
 customer: My name is Kathleen Collins. 
 agent: There is a connecting flight with ticket fare 300 in JetBlue airlines in business class. Is it ok for you? 
 customer: Please book a flight. 
 agent: Your booking is confirmed with flight number 1014. Departure time is 15:00 hours and arrival time is 17:00 hours. 
 customer: Thank you. 
 agent: Thank you for contacting us, have a nice day.
[A]: book


[Q]: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: My name is Amanda Jackson. 
 agent: OK. 
 customer: I want to attend flower festival at Detroit, DTW. Can you help me in booking a flight ticket? 
 agent: Sure, please provide your dates of journey? 
 customer: My dates are 08/30 to 09/01. 
 agent: Ok, your boarding airport please? 
 customer: My boarding point is PHX. 
 agent: Ok, wait a moment. 
 customer: Sure. 
 agent: A flight in Hawaiian airline is available for you with fare 200. Shall I confirm 1000 flight? 
 customer: Ok, Confirm. 
 agent: Your ticket has been booked successfully. 
 customer: Ok, Thank you. 
 agent: Thanks for reaching us, have a nice day.
[A]: book


[Q]: customer: Hello. 
 agent: Hello, how best I can aid you today? 
 customer: I am Carol Rodriguez. I want to cancel my recent reservation. Could you help me with that? 
 agent: Sure, we are here to help you with cancellation. 
 customer: Thank you. 
 agent: Please wait for a couple of minutes. 
 customer: Ok. 
 agent: Thanks for your time, there was no reservation found on your specified name to cancel it. 
 customer: That's ok, no problem. Thank you. 
 agent: Thank you for availing us.
[A]:
no_reservation