Hi.
Hello, how may I assist you?
Kimberly Wright here.
Yes, Wright.
Can you change my previous reservation which I have done with my name.
Sure, I will help you out. Please allow me  a moment to check the previous reservation on your name.
Sure, take your time.
Sorry Wright, there is no reservation found on your name.
It's ok, thanks for checking.
Thank you for reaching us.