Hello.
Hello, how can I assist you?
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
Sure, may I know your name?
My name is William Green.
Please wait a minute, I will check your reservation status and get back to you.
Sure, I will wait for your reply.
Sorry, there is no reservation found on your name to cancel.
That's fine, thank you for your service.
Thank you for reaching us.