Hello.
Hello, how can I help you today?
I want to cancel my recent reservation due to heavy rainfall, can you please help me with that?
Sure, Let me know your name to check your reservation?
My name is Jessica Scott.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Not an issue, thank you.
Thank you for choosing us.