Hello.
Hello. How can I help you?
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
Sure, I can help with that one.
Thank you.
Can I have your name for checking purpose?
Ok, I am Shirley Adams.
Please give me a moment.
Sure, I will wait.
Sorry, there is no reservation found for the user name in our data base.
That's fine, not an issue. Thank you for your valuable information.
You are welcome and have a nice day.