Hi.
Hello, how may I serve you today?
Could you please cancel my recent reservation due to cancel of my trip?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Sharon Brown.
Ok, please be on hold.
Sure.
Sorry we could not find any reservation on your name in our database.
Not an issue, thank you for checking.
Thank you for choosing us.