Hello.
Hello, how may I assist you today?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, may I know your name for the cancellation process?
My name is Anthony White.
Thank you, please wait for a moment.
Sure, I will wait for your information.
Sorry, we couldn't find a reservation on your name to cancel.
That's ok, thank you for checking.
Welcome, thank you for reaching us.