Hi.
Hello. How may I be of your help?
I need your assistance in cancelling my ticket because, my friend suddenly met with an accident.
Sure, I'll try to cancel your ticket.
Thank you.
Please let me know your name to check the reservation status.
Sure, I reserved my seat previously with name Patrick Carter.
Ok, please wait a moment.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, thanks for sharing the information.
Thank you for availing you.