Hi, I am Carol White.
Hello, how can I guide you?
I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please help me in cancelling my reservation?
Sure, I am willing to help you. Please give me a minute I will get back to you.
Ok.
Thanks for your time, sorry no reservation found with your name.
Ok, thanks for your response.
Thank you for reaching us, have a nice day.