Hello.
Hello, how can I assist you today?
I want to postpone my trip due to an emergency. Can you aid me in postponing my existing reservation?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
I am Barbara Martin.
OK, please wait a moment.
Take your time.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No issues. Thank you for checking.
Thank you for choosing us.