Hello.
Hello. How may I help you?
Please help me to cancel my recent reservation due to personal problems.
May I know your name to proceed further?
Mary Wilson here.
Thank you for the information, please wait for a while.
Sure, take your own time.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for choosing us.