In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I am Jeffrey Taylor. I am planning to attend a Music Festival in CO - DEN, could you please help me in booking a flight ticket from MA - BOS? 
 agent: Sure, may I know your planned journey dates? 
 customer: I want to fly on 01/27 and return on 01/29. 
 agent: Do you need halt in between your journey? 
 customer: No, I need a direct flight. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Sorry, there are no flights found with your given details. 
 customer: Not an issue. Thank you. 
 agent: Thank you for opting us.
no_flight