Hello.
Hello. How may I help you?
I have already booked my ticket to Houston but due to an emergency, I would like to change my reservation.
May I know your name please?
My name is Melissa Nelson.
I have found your reservation, may I know your new trip dates?
I will be travelling on dates from 10/19 to 10/21.
Please provide your airport codes.
The airport codes are OAK and DEN.
There is a flight available for you with 1 connection. Shall I proceed?
Yes, please proceed.
Your ticket is booked.
Thank you for your help.
Most welcome.