Hello.
Hello, how can I assist you today?
I am Katherine Lee. I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Yes, I am here to assist you with that. Can you wait a moment Katherine Lee.
Sure.
Thank you for waiting for my response. Sorry, the flight ticket you have asked for is not available as per the records to cancel.
No problem, thanks for your information.
Thank you for choosing our agency.