Hello.
Hello, welcome to ABC travel agency.
Thanks.
How may I abet you today?
On your website www.abcta.com, I didn't find any option for change reservation. Can you help me in changing my existing reservation?
Sure, I will assist you but for changing your reservation, I want to know your name. So, please tell me your good name.
Sure, my name is Nicholas.
Sorry, can I know whether you have registered your ticket with this name or with another name because we are not getting any information regarding your ticket booking.
Ok, can you check with Nicholas Anderson? Because I have registered my ticket with my full name.
Ok, please hold on for a moment. I will check with this name and get back to you soon.
Sure not an issue, take your time.  I will be online.
Sorry, there is no reservation found with your name in our database.
Sorry, right now I have checked my ticket status and this is showing pending.
May be that is a problem, that's why I can't able to fetch your details. Do you want to proceed your ticket which is showing pending?
That's ok. Later, I will proceed my ticket booking by myself. Thank you for your concern.
That's fine, thank you for approaching us. If you have any queries, then please contact with us.
Yes, sure. Thank you.
Most welcome.