Hello, Lisa Jones here.
Hello, how can I assist you at this time?
I need to change my existing reservation due some health issues, can you help me?
Sure, I will help you and please give me some time to check it.
Sure, take your time.
Thank you for being on hold for a moment. I have checked based on your request and it is showing that there is no reservation found for the user in our back end.
Ok, no problem. Thank you for the information.
You are most welcome and have a great day.