Hello.
Hello, how can I aid you for today?
Owing to an emergency, I want to cancel my recent reservation. Can you please help me in that?
I am here to help you about that, can you please provide your name for checking in our booking list?
Sure, myself Kimberly Lee.
 I apologise to say this there is no active reservation under your name in our booking list Kimberly Lee.
Ok, no problem. Thank you for checking.
You are welcome, thank you for reaching us. Hope you have a nice day ahead.