Hi.
Hello.
I am Nicholas Young.
How can I assist you?
Owing to an emergency, I need to cancel my existing reservation. Can you please help me with that?
Yes, I will aid you with that. May I know if you can wait a moment if you don't mind because I need to check in the records?
Sure, I will wait for your response.
Thank you for waiting, there is no reservation been found on your name to cancel.
Ok, no problem. Thank you for the information.
Thank you for choosing our agency.