Hi.
Hello. How may  help you?
Can you please search a flight ticket from DCA to MSP?
Sure, may I know your travel dates please?
My trip dates are 01/10 and 01/12.
Just a moment please.
Ok.
May I know your name for documentation purpose.
Myself Robert Taylor.
I am sorry no flights found on your dates.
Ok, fine thank you for you help.
Thank you for choosing us.