Hello.
Hello. How may I assist you?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I am here to help you out. May I know your name please to proceed further.
Donald Miller here.
Donald Miller, we haven't found any reservation under your name in our database.
That's ok, thank you for your information.
Thank you for approaching us.