Hi.
Hello, how may I assist you today?
Can you please help me with changing my recent reservation?
Sure, may I know your name please?
My name is Michael Evans.
Please wait for a moment.
Ok.
There is found reservation as per your name. please share your recent airports codes.
Airport codes are DCA and DTW.
May I know on which dates you are willing to travel?
My travel dates are Dec 24 and 26.
May I know your connection limit please?
I need a connecting flight.
Do you have any other specifications please?
No.
There is a connecting flight of fare 100 with economy class in Southwest airline, shall I proceed for booking?
You can proceed with booking.
Ok, your reservation has been confirmed with flight number 1028.
Thanks for the help.
You are welcome.