Hello.
Hello. How may I assist you today?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I will help you.
Thank you.
Please help me with the name on which you have reserved the ticket.
My previous reservation has done with the name Margaret Hill.
Please allow me minute to get your details from our database.
Sure, take your own time.
Thanks for your time. Margaret Hill, I am sorry to say that there is no booking done on your name.
Ok, not an issue. Thank you for providing information.
Thank you for understanding. Thank you for reaching us. Have a great time.