Hello, Kathleen Brown here.
Hello, how can I assist you today?
I want to do some changes in my reservation because my friends are not able to come on our planned dates, so could you please help me out?
Sure. Please wait for a moment.
Sure.
Thanks for waiting, there is no reservation found on your name.
It's alright, no problem. I think the ticket was not booked properly while I am booking.
Thank you have a great day.