Hello.
Hello. How can I help you at this moment?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I will help you with that. Can you please mention your name for further process?
Thank you. Please check the reservation with my name Susan Garcia.
Ok, please hold on a moment.
Sure, take your time.
I have found your reservation and cancelled successfully.
Oh! It may  not be booked properly.  Anyway, thank you for your time.
Thank you for reaching us.