Hello, I am Joseph Miller.
Hello, how may I serve you now?
I have made a reservation earlier to attend for a exams, due to some issues my exams has been cancelled. Can you help me to cancel my reservation?
Sure, I will help you with cancellation. Please wait for a moment.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
That's Ok, thanks for your information.
Thank you for reaching us.