Hello.
Hello, could you please tell us for what help you approached us?
Please cancel my recent reservation due to some health issues?
Sure, could I have your name please?
Sure, I am Nancy Hall.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, not an issue. Thank you for your information.
You are welcome, have a great day.