Hi.
Hello. Could you please provide me your name?
Sure, Ashley Smith here.
Ashley, may I know how I assist you?
Yesterday I booked a ticket to New York through your agency, your agent by mistakenly booked a ticket on wrong dates, so I want to change my reservation.
Ok, I can help you out.Can you please tell me your new reservation codes?
Yes, my new source code is Los Angeles, CA - LAX and destination is Denver, CO - DEN.
Can you please tell me your trip dates?
My trip dates are 10/24 and 10/26.
I found a flight with price 200 and 1016 flight number labelled with Hawaiian airline.
Yes, please proceed with the booking.
Ok, your ticket has been booked.
Thank you for your services.
Most welcome.