Hi.
Hello, how can I best serve you today?
Due to heavy snow fall, can you please cancel my recent reservation?
Sure, we are glad to assist you in that.
Thanks for that.
Before proceeding to cancel your previous flight reservation. May I know your name?
Sure, my name is Eric Lee.
Ok, please wait a moment.
Sure.
Sorry Eric Lee, based on your name we haven't found any previous flight reservation in airline database.
Oh! May be my friend has already cancelled it. Thank you anyways.
Thanks for contacting us.