Hello.
Hello.
Is this flight ticket booking agency?
Yes, you are right place. How may I assist you today?
I want to change my previous reservation, because my business meeting was postpone due to some problems, can you help me?
Sure, we are here to help you.
Thanks.
Could you please provide your name to check your previous reservation status?
Sure, my name is Matthew Parker.
Ok Parker, please be on hold.
Ok.
We regret that, there is no reservation found under your name in our records.
It's ok, no problem.
Would you like to ask us anything else?
No thanks, thank you for your information.
Ok, thank you for using our services, have a great day.