Hello.
Hello. How can I help you now?
Can you please change my existing reservation?
Sure, I am here to help you in changing your existing reservation. Please, provide me your name to check your reservation status.
Sure, I am Carol Wilson.
Ok, please wait for a while. I will check and get back to you.
Sure.
Sorry to say that, we have not found any reservation on your name in our records.
Ok, not an issue. Thank you for your information.
Thank you for opting us, have a good day.