Hello.
Hello, how can I serve you?
Sarah Martin here. Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
Sure Martin, I am here to help you.
Thank you.
Please wait for a while.
Ok, take your time.
Sorry, no reservation found on your name in our reservation database.
Oh! I think the ticket was not booked due to server issue.
Thank you for choosing us, have a nice day.