Hi.
Hello, how can I help you?
I wan to cancel my recent reservation due to my health issue, so can you please help me with this?
Sure, I am here to help you.
Thank you.
May I know your name please?
My name is Shirley Wright.
Ok, please wait a minute.
Sure.
Thank you for your time, sorry no reservation found on your name.
Not a problem, thank you for the information.
Thank you for reaching us, have a nice day.