HI.
Hello, how may I guide you?
I want to cancel my reservation.
Ok, could you please provide your name to check your reservation status.
Cynthia Scott is my name.
Ok Scott, please be on hold to check.
Ok.
Sorry, there is no reservation found under your name in our records. Would you like to ask us anything else?
No, thank you for the information.
Thank you for reaching us, have a nice day.