Hello.
Hello, how may I help you?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it,. Can you please help me in that cancellation?
Sure, can I know your name?
My name is Eric Robinson from New York.
Ok, please be on hold.
Sure.
Sorry, no reservation found on given name.
That's not a problem. Thanks for your information.
Thank you for reaching us.