Hello, I am Jessica Scott.
Hello, how may I assist you?
I just want to change my existing reservation, due to some personal work. Can you help me to change it?
Sure, please stand by. I will check your status and let you know.
Sure.
Sorry for the inconvenience, there is no reservation on your name to modify.
Ok, thanks for your information.
Thank you for picking our service, have a nice day!.