Hello.
Hello. How may I render you at this moment?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, may I know your good name please?
Thank you. Please check the reservation with my name William Evans.
Ok, please wait for few minutes.
Sure, take your time.
There is no recent reservation found on your name in our records.
Oh! It may not be booked  properly. Anyway, thank you for your time.
May be, thank you for reaching us.