Hello.
Hello, do you need any help from us?
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
Sure, could I have your name please?
Ticket was reserved on the name Michael Turner.
Ok, please allow me a moment.
Take your time.
Sorry, there is no reservation with your name in our portal to cancel further.
No issues. Thank you for checking.
You are welcome, have a great day.