Hello.
Hello, how may I guide you today?
I want to change my recent reservation. Can you help me out?
Sure, I am here to help you with this. May I know your name please?
I am Kimberly Clark.
Ok, please wait for a mean while. Sorry Clark, there is no active reservation found under your name to cancel it in your database.
That's ok. Anyways, thank you for your help.
You are welcome.