Hi.
Hello, do you need any help from us?
I need to amend my reservation due to some issues, can you help me out?
Sure, I am glad to help you.
Thank you.
Could I have your name please?
Myself Ryan Anderson.
Sorry, there is no reservation with your name in our portal to make changes.
That's ok, not an issue. Thank you for your help.
You are welcome, have a great day.