Hi.
Hello, may I know how best I can help you today?
I am planning to change my destination airport code in my existing reservation, can you please help me out?
 I am here to help you, can you please let me know your name to check with the reservation status in our database?
My name is Virginia Taylor.
Thank you for sharing your name. Please allow me 2-3 minutes.
Ok.
 Sorry, there is no active reservation found under your name.
That's ok, thank you.
Thank you for reaching us, have a nice day.