Hello.
Hello. How can I help you?
Due to an urgency, I would like to cancel my trip to Dallas. Can you please help me by cancelling my recent reservation?
Sure, I will help you, please hold on for a moment to check your reservation status. May I know your name please?
My previous reservation has done with my name Catherine Perez.
Perez, I did not find any reservation with your name in my database.
Ok, not an issue. May be something went wrong while booking the ticket previously. Thank you for providing information.
It's my pleasure. Thank you for reaching us.