Hello.
Hello, how can I assist you for the day?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, I am gleeful to help you with that. May I know your name please?
Thank you for accepting my request. I am George Green.
Please wait for a while, let me check your previous reservation status.
Sure, take your own time.
Thank you for waiting. There is no active reservation found on your name in our database to cancel it.
Ok, not an problem. Thank you for your information.
Thank you for reaching us, have  a great day.