Hi.
Hello, do you need any help from us?
I want to cancel my reservation which is done recently due to some problems, can you please help me?
Ok, could I have your name please?
Sure, my name is Melissa Miller.
Ok, please allow me a moment.
Sure, take it.
Sorry, there is no reservation matching with your name in our portal to cancel further.
Ok, not an issue. Anyways, thank you for your service.
You are welcome, have a great day.