Hi.
Hello, how can I help you?
Can you cancel my recent reservation?
Yes, may I know on which name the ticket has been reserved?
Sure, I am Benjamin Lee.
Ok, please wait a minute I will get back to you.
Ok, take your own time.
Thank you for your time, sorry to inform we didn't find any reservation on your name.
That's ok, thanks for checking.
Thank you for reaching us.