Hi.
Hello. How may I help you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
 If you can help me with your name, I can check with the availability of flights.
Raymond Robinson here.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for your help.
Thank you for choosing us.