Hello.
Hello.
Is this Travel leaders agency?
Yes, it is Travel leaders agency. How can I help you today?
Last week, I had booked a ticket to New York through your agency, but by mistake I specified wrong airport code, so I want to change my existing reservation.
Sure, I'll help you with this. Please provide your name to change the reservation.
The ticket is booked on the name Samantha Garcia.
Wait a while, let me check whether your name is enrolled in our database or not.
Sure.
Sorry, there is no reservation found with your name to change the existing reservation.
It's ok, I will check for other alternative.
Thank you, have a great day.
I think so, I have specified wrong name. Anyway, thanks for your help.
Welcome.