Hello. Is this flight ticket booking agency?
Hello. Yes, how may I help you today?
Due some problems, I am unable to catch my flight, so I want to cancel my recent reservation, can you help me?
Sure, I just need to take some personal information, what's your full name?
Sure, my name is Debra Wilson.
Ok Debra, please wait for a minute.
Ok.
Sorry Debra, no reservation found on your name. Do you need any other help?
Oh, it's ok no problem. No thanks.
Ok, thank you for reaching us.