Hello.
Hello. How may I assist you?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Ok, may I know your name?
Thank you. Please check the reservation with my name Timothy Lee.
Ok, please allow me to check with availability of your booking.
Sure, take your time.
I am very sorry to say, there is no flight reservation available by your name.
Oh! It  may not be booked properly due to server issues while booking. Anyway, thank you for your time.
Thank you for contacting us.
Most welcome.
Have a nice day ahead.