Hi.
Hello, how may I help you?
Anthony Walker here.
Nice to meet you Anthony Walker.
I planned for a trip, but suddenly my mother fallen sick. So I want to cancel my reservation, will you please help me with that?
Oh! That's really bad. Sure, just wait for a while.
Ok.
I am sorry there is no reservation found with your name to cancel.
That's ok. Thank you for your information.
You are welcome.