Hello.
Hello, how are you?
I am fine, thank you.
Can I have your good name please?
Yes, I am Cynthia Martin here.
Ok Martin, what help you are expecting from our services?
Actually I have selected for a Musical Concert Program, but it got denied, so I want to cancel my recent reservation, can you do that for me?
Sure, I can. Can you please be on hold for a minute, while I am checking your ticket status?
Ok, sure.
Sorry to tell you, there is no reservation found with your name in the status list.