Hello.
Hello. May I know your good name?
My name is Carolyn Hernandez.
How can I help you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, we are glad to help you with cancellation. Please wait for moment, while I search for the reservation with your name.
Ok.
Thanks for waiting, Sorry there is no any reservation on your name in our system data.
Ok fine, thank you.
Thank you for contacting us, have a nice day.