Hello.
Hello. How may I assist you now?
I want to change my reservation, can you please help me to modify my reservation?
Sure, I will help you with that. Can I know your name to check your previous reservation?
My name is Thomas Perez.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, not an issue.
Thank you for approaching us, have a great day.