Hello.
Hello, how may I assist you for today?
My holiday vacation has been postponed. Can you please help me for changing the existing reservation?
Yes, I am here to help you about it. Can you please let me know your name to check the existing reservation in our database?
Thank you, my name is Nicole Turner.
Sorry Turner, there is no reservation under your name to change.
Ok, no problem.
Ok, thank you for choosing us.