Hi.
Hello, how may I help you?
I want to change my reservation due to health problem, can you help me?
Sure, I will help you to change your reservation. May I know on which name the reservation was made?
Check the reservation under the name of Michelle Baker.
Please wait for a moment and let me search for the reservation on your name.
Sure.
Thank you for waiting. Sorry Michelle Baker, there is no reservation found on your name in our system data base.
No problem, thanks for checking.
Thank you for visiting us, we hope see you again.