Hi.
Hello, how may I assist you today?
I need to cancel my ticket due to my health issue, can you help me?
Sure, may I know your name for the cancellation process?
I am Cynthia Phillips.
Thank you, please wait for a moment. Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
That's ok. Thank you.
Welcome, thank you for reaching us.