In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: I am planning to change an exiting reservation, due to health issue.Can you please change my reservation? 
 agent: Sure. May I know your name? 
 customer: My name is Patricia Brown. 
 agent: Please wait a while. 
 customer: Sure. 
 agent: Thanks for being waiting, We didn't found any reservation by this name. 
 customer: That's fine, thank you for your help. 
 agent: Thank you for opting us.
[EX A]: no_reservation

[EX Q]: customer: Hello. 
 agent: Hello. How may I guide you today? 
 customer: Owing to an emergency, I just need to cancel my recent reservation. Can you please aid me with cancellation? 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sure, Emma Anderson is my name. 
 agent: I am sorry to say that there is no reservation found under your name. 
 customer: That's Ok, thanks for your service. 
 agent: Thank you for reaching us.
[EX A]: no_reservation

[EX Q]: customer: Hi. 
 agent: Hello, how may I assist you today? 
 customer: Please help me to book a flight ticket from MCO to CLT. 
 agent: Sure, may I know your planned travel dates? 
 customer: My travel dates are from Oct, 15 to Oct, 17. 
 agent: Do you have any limits on number of connections? 
 customer: I need a single connecting flight. 
 agent: May I know your name for the booking? 
 customer: Christopher Gonzalez. 
 agent: Do you have any another specifications for the booking? 
 customer: I prefer to return in the morning. 
 agent: Sorry, no flights are available on your route. 
 customer: Thank you for your information. 
 agent: Welcome, thank you for reaching us.
[EX A]:
no_flight