Hi.
Hello, how may I help you?
As I am a C.B.I office, I have planned to go to Boston for a special case, but due to emergency I would like to cancel my reservation. Can you help me with that?
Sure, may I know your name?
I am Nicole Perez.
Please standby.
Ok.
We found a reservation in your name and it has been cancelled.
Thank you for quick response.
Thank you for your reaching us.