Hello. Matthew Wright here.
Hello, how may I guide you?
Due to some personal reason, I am unable to travel. So, please can you help me in cancelling my reservation?
Sure, please hold on for a moment while I check for any existing reservations.
Sure.
I am sorry to inform you that there are no reservations with your name.
It's ok. Thank you for your help.
Thank you, have a good day.