Hello.
Hello, how can I guide you for today?
I would like change my existing reservation, can you help me in that?
I will help you with that. May I know your name?
Sure, the previous reservation has been done on the name Sandra Hall.
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait for your response.
Sorry, there is no active reservation found under your name in our database.
That's ok, no problem. Thank you for the information.
Thank you for contacting us, have a nice day.