Hi.
Hello, how can I help you?
I want to cancel my recent reservation as my trip to Washington is cancelled. Can you help me with this?
Sure, I am here to help you.
Thanks.
May I know your good name please?
Sarah Phillips is my name.
Please wait for a while.
OK.
Thanks for your time, there is no reservation found in your name.
Ok, not a problem at all. Thanks for the information.
Thank you for choosing us, have a good day.