Hello.
Hello. How can I help you today?
Stephanie Carter here.
Nice to meet you Stephanie Carter.
Due to sudden health issue, I am not able to travel in a flight on those dates. Can you please help me out with cancelling of my reservation?
Sure, I can help you with that.
Thank you.
Please wait a moment, I will check your previous reservation status. There is no previous reservation available on your name.
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
Thank you for reaching us, have a nice day.