Hi.
Hello.
Ruth Roberts Here.
How may I assist you?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I am here to help you out.
Ok.
Wait a moment please.
Ok.
Ruth Roberts, we regret to inform you that there is no reservation found on your name in our records.
That's ok, thank you.
Thank you for choosing us.