Hello.
Hello. How may I support you?
Due to sudden health issue, I would like to cancel my reservation. Can you please help me out with that?
Sure, we are glad to help you. Can you please let me know your good name to proceed further?
Thank you for accepting my request. I have reserved my ticket on the name of Thomas Lopez.
Sorry, we did not find any active reservation on your name in our records.
Oh! I think the ticket was not booked properly while I am booking. Thank you for checking.
Thank you for choosing us.