Hello.
Hello, how can I aid you today?
The planned trip got cancelled, so can you please help me with my flight ticket cancellation process?
Sure, please share your good name?
Thank you for considering my request and my name is Carolyn Johnson.
Please stand by.
Sure.
Thank you for your time, there is no active reservation found with given name.
No problem, I think the ticket booking is not done while I was booking. Thank you for your information.
Ok, thank you.