Hi, I am Charles Jones.
Hello, how may I assist you?
Due to heavy rains cricket match was postponed, so I need to cancel my recent reservation. Can you please help me out?
Sure, please wait for a while, I will check the reservation list and revert to you.
OK.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem.
Thank you for opting us.