Hello, I am Sandra Nelson.
Hello Nelson, how can I render you today?
I want to to cancel my trip due to some financial issues going on in my family. Can you aid me in cancelling my existing reservation?
Sure, we are rapturous to help you.
Thank you. Before proceeding further, I have one doubt. If my ticket will be cancelled, how many days it takes to get the refund from the merchant?
Yes Nelson, it takes 3 to 4 working days.
Ok, fine.
To proceed further, on whose name the ticket has been booked formerly?
Yes, I have booked the ticket on my name itself.
Ok Nelson, hold on for a moment. Let me check in our records.
Yes, take your time. I will be waiting for your response.
Sorry Nelson, there are no flights reserved on your name.
That's ok. Yesterday, I tried to cancel my ticket, but I didn't get any confirmation message. I think it might have been cancelled successfully. I will check with my bank on my refund status.
Yes, it might be cancelled before. If your concern is not solved you can reach back to us.
Sure, thank you for your support.
Welcome, thank you for opting us. Have a great day.