Hello,.
Hello, how may I aid you?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
I am here to help you, Are you looking for changing or cancellation?
I am looking for cancellation.
Ok, please wait for a while.
Sure.
Before that may I know your name?
I am Brian Jackson.
Ok. Thank you for your patience, There was no reservation found on your given name.
Ok, no issues. Thanks for the information.
Thank you for choosing us.