Hello.
Hello, how can I amend you today?
I made a reservation earlier to go for shopping in Houston, but it has been cancelled. Can you please change my reservation?
Ok, may I know your name to track your details?
Sure, I am Pamela Walker.
Ok, please be on hold.
Sure.
Thank you for being on hold, no reservation was found on your name in our database.
Ok, Thank you for providing information.
Thank you for consulting us.