Hi.
Hello. How may I assist you today?
I would like to change my existing reservation due to bad weather at my place. Can you help me with that?
Sure, I will help you in that, wait for a moment please, to check your reservation status.
Ok, please check with the name of Katherine Perez.
Sure. Perez, I did not find any reservation with your name.
Ok, thank you for your response.
My pleasure, have a nice day.