Hello.
Hello, how may I help you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, please wait for a while.
Sure, take your time.
Can I know your name please?
My reservation was done under the name Samantha Roberts.
Sorry, there is no active reservation found with your name in our records.
Ok, not an issue. Anyways, thank you for the information.
Most welcome.