Hi, Kevin Lee here.
Hello. How can I assist you Kevin Lee?
Recently one of my close friend has meet with an accident, so I would like to cancel my flight ticket, can you please help me with that?
Sure, wait a moment, let me check the reservation status.
Ok, please check it quickly because it is very urgent.
Sorry, there is no reservation found under your name in our database.
Ok, not an issue.
Is anything else I may assist you?
Not yet. Thank you for checking.
Ok, I pray your friend recover soon.
Thank you so much.
Thank you for contacting us.