Hello.
Hello. How may I help you?
I would like to cancel my reservation which is under my name. Can you please help me with that?
May I know your name please to check the status of your reservation?
My name is Amy Williams.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure, take your time.
Sorry, there is no reservation matching with your name in our portal.
Ok, no issues. Thank you for checking.
Most welcome.