Hello.
Hello, how may I assist you for today?
I want to cancel my ticket due to snow storm in my place.
Sure, I will help you in cancellation of your flight ticket.
My name is Alexander Phillips.
Ok, let me check the active reservation according to your name.
Sure.
Sorry to say this Phillips, there are no active reservations under your name to cancel.
No problem, thank you.
You are most welcome, thank you for reaching out here.