Hello, I am Helen Lewis.
Hello, how may I aid you?
I want to cancel my ticket due to an emergency. Can you help me?
Sure, I am here to help you. Hold on for a moment. Let me check.
Sure, take your time.
Sorry Lewis, there are no flights reserved on your given name.
No issues. Thank you for checking. You are welcome.
Welcome, thank you for choosing us. Have a great day.