Hi.
Hello, how may I help you for today?
I am Kevin Harris. I had book a ticket to New York to attend a meeting. But it was cancelled due to some issues. Can you help me to cancel my reservation?
Sure, please wait a moment I will check your details and get back to you.
Sure.
Sorry to say, I did not find any reservation on your name.
That's fine, not an issue.
Thank you for contacting us. Have a nice day.