Hello.
Hello, how may I serve you today?
Can you please help me to cancel my recent reservation? Because I am unable to travel.
Sure, I am here to help you with this. May I know your name please?
Thank you. My name is Nancy Parker.
Ok, wait for a mean while.
Ok, take your time.
Sorry to say, that there is active no reservation found as per your name to cancel it.
It's ok, not  a problem with that. Thank you for checking the ticket status.
You are welcome.