Hello. I am Raymond Johnson.
Hello, how may I assist you today?
I need to cancel my existing reservation, as my cricket match got cancelled due to heavy rainfall. Please help me in cancelling?
Sure, we are here to help you.
Ok.
Ok, please hold a moment. Thank you for your time, sorry, on reservation found with provided name.
Ok, no issues. Thank you for your service.
Thank you for availing us.