Hello.
Hello, how may I assist you?
I heard that your agency deals in amending of existing reservation. Is that correct?
Yes, what you heard about our agency is absolutely correct. Would you like me to change your existing reservation?
That's good to hear from you. Actually, my brother has reserved a ticket to Philadelphia from Dallas. Due to his ill health, he is planning to postpone his trip, can you please help me in changing the existing reservation?
Sure, may I know your brother's name to check the reservation status?
He has reserved the ticket with the name Andrew Campbell.
Please wait for a minute.
Sure, I will wait for your response.
There is no active reservation found with your brother details.
Oh! It seems like he might have changed the reservation already.
May be some times it happens.
Thank you for your response.
Thank you for contacting us, hope you visit us again.