Hello.
Hello. How can I assist you today?
Due to some health problems I am unable to travel the trip, so I need to cancel my previous flight ticket. Can you please help me with that?
Sure, will you mention your name for checking the reservation status?
Thank you for considering my request and my name is Janet Robinson.
Please give me a moment.
Sorry, I have reserved the flight ticket with Janet Roberts. Please check with this name.
Thanks for waiting, there is no reservation found under name of Janet Roberts.
It's alright and no issues with that one. Thank you for checking my previous booking.
Welcome, have a great day.