Hello.
Hello. How may I help you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
May I know your name please to check the status of your reservation?
Sure, my name is Carol Young.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure, i will wait for your response.
Sorry, there is no reservation matching with your name in our portal to make changes further.
That's ok, thank you for checking.
Thank you for reaching us.