Hello.
Hello.
I am Mark King.
How may I assist you at this moment?
I would like to cancel my reservation as I have my brother's housewarming, can you please help me out?
Sure, I can assist you with that.
Thank you.
Please wait a moment.
Sure, take your time.
Sorry for the trouble, there is no ticket booking found on your name to cancel.
Ok no problem, thank you for your services.
You are welcome. Thank  you for contacting us.