Hello.
Hello, how may I help you?
Owing an emergency, I want to cancel my reservation. Can you please help me out?
Sure, I will help you. May I know your name?
My name is Patrick King.
Thank you. Please stay on hold for a while.
Sure, I will wait for your response.
Patrick King, there is no reservation found under your name in our database.
That' ok, thank you for checking.
You are most welcome.