Hi.
Hello.
I am Scott Walker.
How may I assist you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I am glad to help you with that.
Thank you.
Please wait a moment to check your previous reservation.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, no problem. Thanks for your information.
Thank you for reaching us, have a great day.