Hi. Donald Walker here.
Hello. I hope you are fine, how can I help you now?
Due to bad weather, my cricket match has been cancelled in San Francisco. So could you help me with change in reservation?
Sure, I will help you with that.Please wait for a while. Sorry Donald, there is no reservation found on your name.
Ok. Not a problem.
Do you want any help from me?
It is ok I will try out other options.
Thank you for approaching us, have a nice day.
Thanks for your help.
You are welcome.