Hello.
Hello. How may I assist you now?
Can you please help me to change my existing reservation?
Sure, I am oblige to help you with that.
Thank you.
Can you please provide your name to check your previous reservation?
My name is Ashley Roberts.
Please be on hold to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
No problem, thank you.
Thank you for reaching us, hope you have a great day.