Hi.
Hello. How can I assist you today?
I want to change an existing reservation due to an emergency, can you please help me?
Sure, I am glad to help you with that. Please, share me your good name to check your reservation status.
Sure, my name is Stephanie Evans here.
Ok, please be on hold for a while. I will check your reservation status and get back to you.
Sure, I will wait.
Sorry to inform you that, we have not found any active reservation on your name in our records.
Ok, not an issue.Thank you for your information.
Thank you for choosing us.