Hi.
Hello, What kind of help are you expecting from our side?
Can you please help me with changing my recent reservation?
Sure, I am happy to help you to change the ticket details once I have found your ticket. Can I know your name please?
My name is Andrew Young.
Please allow me a moment to check for the previous reservation in our database.
Ok.
We are sorry to say that, there is no active reservation found on your name.
That's ok, thanks for checking.
Thanks for reaching us, wish you a great day.