Hi.
Hello, how may I aid you today?
I have already made a reservation with direct flight but I need connecting flight. So, can you please change reservation with connecting flight?
Sure, we are here to help you. Kindly mention your name to proceed?
Robert Lewis is my name.
Ok, please wait a moment.
Sure.
Thank you for your valuable time, sorry, no reservation found with provided name.
Ok, no issues. Thanks for your service.
Thank you for reaching us.