Hi.
Hello. How may I assist you at this moment?
Can you please help me in changing my existing reservation?
Sure, I will help you with that. Can you please provide your name to check your previous reservation?
My reservation was done in the name Shirley Turner.
Ok, please be on hold.
Ok.
Sorry to inform you that, there is no reservation found with your name in our records.
Ok, fine. Thank you for informing me about my reservation.
Thank you for approaching us, have a great day.