Hi.
Hello, how may I assist you today?
My friend marriage was postponed so I need to change my reservation, can you please help me to change my reservation?
Sure, May I know your name to check the reservation?
I am Donna Nelson.
Ok, Please wait for a few minutes.
Sure.
Unfortunately, There is no reservation found with your name to change it.
Ok, no issues.
Thank you for choosing us, Have a nice day.