Hi.
Hello. How may I address you today?
I intend to change my existing reservation which was made on the name of Kathleen Lopez. Can you help me with it?
Sure, I'll help you with this. Please wait a moment I will check the reservation status.
Sure.
Thank you for waiting, we did not found any reservation by your name.
That's ok, thank you for the response.
Thank you for opting us.