Hi.
Hello. How may I help you?
I would like to cancel my flight reservation as I am unwell, could you please help me?
Sure.
Thank you so much.
May I know your name please?
My name is Virginia Mitchell.
Please wait.
Sure.
I have searched online but I could not find your flight reservation to cancel it.
Oh! Not an issue. Anyway, thank you for the information.
Thank you.