Hello.
Hello.
I am Amy Martinez.
How can I help you at this moment?
I need your help in cancelling my reservation as I met with an accident, can you please do that for me?
Sure, I will help you with that.
Sure.
Please wait a moment, I will check your reservation status.
Ok.
There is no previous reservation available in your name.
Not an issue, anyway thank you for checking.
Thank you for contacting us, have a nice day.