Hello.
Hello, how may I help you?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I am happy to help you. May I know your name?
My name is Michelle Thompson.
Thank you. Please wait for a while. Let me check your reservation status.
Sure, I will wait for your information.
I found your reservation and cancelled it successfully.
Thank you for your service.
You are welcome and thank you for choosing us.