Hi. My name is Kevin Harris.
Hello, how may I assist you?
 I was fallen sick due to bad weather here in my area. So I would like to cancel my current reservation.
That's so sad to hear. May I know on which dates you have booked the ticket?
Sorry, I am unable to get my dates.
Ok, no problem. Please wait for a minute.
Ok.
Sorry to inform you that there is no reservation found on your name to cancel.
That's fine, thank you for your help.
You are welcome. Have a great day.