Hi.
Hello, how can I help you?
Can you please help me with cancelling my recent reservation?
Sure, I am here to help you. May I know your name  please.
My name is Kathleen Allen.
Ok, please wait a minute I will get back to you.
Ok.
Thank you for your time, sorry no reservation found on your name.
That's ok. Thank you.
Thank you for reaching us, have a nice day.