Hello.
Hello, May I know your name please?
I am Jacob Robinson.
Hello, Jacob Robinson, How can I aid you the day?
I have fallen sick due to bad weather, so I want to change my existing reservation. Can you please help me with that?
Sure, please hold on for a moment.
Sure.
Thanks for the patience. We did not find any reservation with the name of Jacob Robinson.
Ok, no issues.
Thank you for making us with an enquiry.