Hello.
Hello, how may I assist you?
I need to cancel my recent reservation due to some health issues, can you help me in doing that?
Sure, I will help you with that. May I know your name to check with the status?
I am Thomas Lewis.
Thomas Lewis, I am afraid that there is no active reservation found under your name to cancel.
Ok, no issues. Thank you for the information.
Thank you for connecting us.