Hi.
Hello. How can I help you for the day?
Can you help me to amend my existing reservation?
Sure, I am here to help you with that changing reservation.
Ok.
Can I know your name please to proceed for further?
Myself Katherine Hall.
Please wait for a moment, let me check your previous reservation status.
Ok.
Thank you for waiting, but I am sorry to tell you that, there is no active reservation found with your name in our reservation list to change it.
That's ok, thank you for the information.
Thank you for reaching us, have a great day.