TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. I am Sharon Johnson. 
 agent: Hello, how may I succor you? 
 customer: Can you please help me in flight ticket booking from SFO to LAS to attend a client meeting? 
 agent: sure, may I know when do you want to travel? 
 customer: Thank you and my travelling dates are 09/19 and back on 09/21. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Thanks for sharing your essentials. There are no flights available on your route. 
 customer: Ok, no issue with that. Thank you for your help. 
 agent: Thank you for opting us. 
 customer: Welcome.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am Carolyn Mitchell. 
 agent: How may I assist you? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Please hold on a moment. 
 customer: Ok, take your time. 
 agent: Thanks for your time, there is no reservation found on your name to cancel it. 
 customer: That's ok. Anyways, thank you. 
 agent: Thanks for contacting us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: I am Kenneth Perez. I would like to book a ticket from DCA to SEA, can you please help me out? 
 agent: I am glad to help you about that. Can you please provide your planned dates of journey? 
 customer: I am travelling on these dates 12/08 and 12/10. 
 agent: Hold on for sometime. 
 customer: Make sure my connection limit is 0. 
 agent: Sorry Perez, there is no flights on your planned dates of journey. 
 customer: Ok no problem, thank you for your services. 
 agent: Most welcome, thank you for reaching out here.

SOLUTION:
no_flight