Hi.
Hello. How may I assist you?
Can you please help me in cancelling my recent reservation?
Sure I am here to help you out. May I know your name please?
Sorry,can you change my reservation?
Sure, may I know your name please?
Sure, my name is Mark Wilson.
Wait a moment please.
Sure.
Mark Wilson, we haven't found any reservation under your name  in our database to change it.
Ok, no issues. Thank you.
Thank you for choosing us.