Hello.
Hello. How can I help you today?
Due to heavy rains I want to cancel my reservation, can you help me?
Sure, I can help you with that. May I know your name to proceed further?
My name is Eric Green.
Ok, please allow me a moment to check the details for you.
Ok.
Eric, there is no reservation found under your name.
No problem. Thank you for checking.
You are welcome. Thank you for contacting us.