Hello.
Hello, good morning! How can I assist you?
Can you please cancel my reservation, due to postpone of my exams?
Sure, I'm glad to help you. Can you please provide your good name?
My name is Thomas Lewis.
Ok, please wait while I'll check your reservation status.
Sure.
Thomas Lewis, there is no active reservation found under your name to do cancellation.
Ok, no issue. Thank you.
Thank you for reaching us, have a nice day.