Hello.
Hello, how may I assist you?
Owing to an emergency I need to cancel my reservation, can you help me?
Sure, I will help you in this. Ok, may I know your name please?
I am Brandon Robinson.
Please wait for a mean while to check for the availability.
Sure, I will wait for your response.
Sorry Brandon, there is no reservation found on your name to cancel your reservation.
No problem, thanks for checking.
You are welcome always and have a great day.