Hello.
Hello, how can I provide service to you?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, we are here to help you.
Thank you.
May I know your name to check the reservation status?
My name is Stephanie Scott.
Ok, please wait for a moment.
Sure, I will wait for your response.
Thanks for waiting, there is no active reservation found on your name in the airline database.
That's ok, thank you for checking.
Thank you for reaching us, have a good day.