Hello. Steven Lee here.
Hello. How can I help you?
I would like to cancel my reservation due to some health issues, can you please help me out with that/.
Sure, I am here to help you with the ticket cancellation.
Thank you.
Can you please give me sometime to check your ticket status?
Sure, I will wait for your response.
Sorry to inform you that, I have not found any active reservation on your name to cancel the ticket.
That's ok, no problem. Thank you for the information.
You are most welcome. Thank you for reaching our travel agency.