Hello.
Hello, how may I help you?
Can you please help me to change my existing reservation?
Sure, I will help you. Could you please let me know your name?
I am Jonathan Jones.
Thank you. Please wait, let me check your reservation status.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, not an issue. Thank you for checking.
You are welcome and thank you for choosing us.