Hi.
Hello. How  can I help you?
Can you please help me in changing my recent recent reservation?
Sure, may I know your name please?
Myself Joshua Brown. My travelling dates are 12/11 and 12/13.
Can You please tell me your trip codes please?
My trip codes are MCO to JFK. Please check with direct flight.
I am sorry no flights found on your preferable connection limit.
Ok, fine not an issue.
Thank you.