Hello.
Hello, how may I provide assistance to you?
Owing to an emergency I had to request for this change reservation,. Can you please help me to change an existing reservation?
Sure, may I know your name to check the reservation status?
My name is Carol Baker.
Please hold on a moment. I will revert to you.
Sure.
Thanks for waiting. There was no reservation found with your name in the list.
That's not a problem.
Thank you for approaching us.