Hello.
Hello. How can I help you?
Owing to an emergency, I need to change my reservation, can you please help me out?
Sure, I am here to help you with that, can I know your good name to proceed further?
Thank you and my name is Paul Carter.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Sure.
I am sorry to say you that there is no reservation found under your name in our database.
Ok, no issue. Thank you.
Thank you for reaching us.