Hello.
Hello, how may I help you today?
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
Sure, I am here to help you. Can you please mention with your name please?
Sure, myself Paul Hill.
Ok, please wait for a moment.
Sure, take your time.
Sorry Hill, there is no reservation found as per your name to cancel any reservation.
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
Ok, it might be, thank you for contacting us.