Hi,.
Hello, how may I assist you today?
I am Kevin Green, I want to cancel my recent reservation due to bad weather conditions. Can you help me?
Ok, I will help you, wait for a moment to check your reservation status.
Sure.
Kelvin, in my database I did not found any reservation with your name.
That's ok, not an issue.
Anything else to help you.
Thanks for your kind response.
My pleasure, have a pleasant day.