Hi.
Hello, how may I help you?
I need to cancel my trip due to health issue, can you help me?
Sure, I am willing to help you for this. May I know your name please?
I am Edward Brown.
Just a moment, let me check your reservation status in our database.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
That's ok. Thank you for your help.
Thank you very much for contacting our agency.