Hello,.
Hello. How may I help you today?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Ok, I am here to help you with that. May I know your good name?
Myself, Emma Smith.
Ok, wait for a minute.
Ok.
Sorry to say that, there is no reservation found on your name in our database.
Ok, no issues. Thank you for your information.
Thank you for approaching us.