Hello, I'm Kathleen Rodriguez.
Hello Kathleen, how may I guide you today?
Due to the postponement of event, I would like to change my existing reservation.
Ok, wait a moment to check your previous reservation status.
Ok, take your time.
Sorry Kathleen, we don't found any reservation under your name in our database.
That's ok, thank you.
Would you like to ask us anything else?
No thanks.
Ok thank you for reaching us, have a great day.