Hello.
Hello, how may I assist you today?
I want to cancel my reservation, due to bad weather at my source. Can you please help me with this?
Sure, we are glad to help you. May I know your name please to check the status of your reservation?
Sure, I am Anthony Hall from Boston.
Ok, please hold on a moment.
Sure.
Thanks for your time, no reservation was found on your name in the database.
Ok, Thank you for your help.
Thank you for choosing us.