Hi.
Hello. How may I guide you at this moment?
I would like to change my flight reservation as I am sick, can you please help me?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Yes, my name is Stephanie Carter.
Ok, Please allow me a moment to check for the previous reservation in our data base.
Sure.
Thanks for remaining so positive, We are sorry to say that there is no active reservation found on your name.
Not an issue. Anyway, thank you for checking.
Thanks for contacting us.