Hello.
Hello, how can I help you today?
Can you help me to change the reservation I had done last week on the name Joshua Taylor?
Sure, I am here to help you with that. May I know your name please?
Thank you for the positive response. Please check I had mentioned above.
Please wait for a moment, let me check your previous reservation status.
Sure, I will wait for your response.
Thank you for waiting. There is no active reservation found on your name in our database to change it.
Ok, that is not a problem. Thank you for assisting me.
Thank you for reaching us, have a great day.