Hello.
Hello, how can I oblige you today?
I could not attend the Baby Shower program in my hometown due to sudden meeting in my office. Will you help me to cancel my recent reservation?
Sure, I am glad to help you. May I know your name to trace your details?
Sure, my name is Shirley Lopez.
Thanks for your name, please wait.
Sure.
Thanks for your time, no reservation was found on your name to cancel.
No problem, thank you for your information.
Thank you for choosing us.