Hi, I am Shirley Scott.
Hello, how may I serve you now?
Owing to an emergency, my business conference got postponed. So I have a request to you to change my existing reservation?
Sure, I will help you with that. Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name.
Ok, no worries at all.
Thank you for visiting us.