Hello. Myself Eric Brown.
Hello, how may I help you?
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
Sure, I am happy to help you. Please wait for a while, I will check your reservation status and let you know.
Thank you for accepting my request, I will wait for your response.
Sorry, I have not found any reservation under your name in our database.
Ok, not an issue. Thank you for your information.
You are welcome and have a nice day.