hello.
Hello, how may I address you?
I need to change my existing reservation due to sudden change in my plan. can you please aid me.
Sure, may I know on what name it was reserved formerly?
Justin Anderson here.
Ok, please allow me a minute to check the status and get back to you.
Sure.
Thanks for waiting, we could not find any reservation active by the name you provided.
Not a problem, thank you for searching me.
Thank you for approaching us.