Hello.
Hello, how may I help you?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, may I know your name?
My previous reservation has done with the name Sandra Mitchell.
Ok, wait a minute.
Sure.
Sorry, there was no active reservation on your name.
Oh! That seems my brother has already cancelled my reservation on behalf of me. Thank you for providing information.
Ok, thank you for reaching us.