Hello.
Hello, how may I assist you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, may I have your name please?
Sure, please check the reservation on the name of Christine Jones.
Ok, please wait for a minute.
Ok, I will wait.
Thank you for waiting, we did not find any reservation on the name of Christine Jones.
Ok, Thank you for your help.
Thank you for reaching us.