Hi.
Hello, how may I help you today?
My holiday trip got cancelled, can you please help me in cancelling my reservation?
Sure, I will help you with that.
Thank you.
May I know your good name?
I am Donna Garcia.
Ok, please wait for a minute.
Ok.
Thank you for waiting, we found a reservation on your name, shall I cancel it?
Yes, please cancel.
Your reservation has been cancelled.
Thank you for cancelling my reservation.
Thank you for reaching us.