Hello, Patrick Martin here.
Hello Flight booking agency here. How may I assess you?
I had booked my ticket previously, but unfortunately there is a fire accident held in my house. So, I am unable to go to that place. Please cancel my previous reservation.
Of course, you are in right place Martin. I can help you, please wait to check it.
Sure.
I was cancelling your reservation and there is a cancellation charge for cancelling, is it ok for you?
Yes, I am ok with that.
Ok, your ticket has successfully cancelled and the remaining amount will be credited to your account.
Ok, thank you for your quick help in cancelling my ticket.
It's our work to help in people like you. Thank you for approaching us, have a nice day.