Hello.
Hello. How can I help you?
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
May I know on whose name did you booked the reservation.
Sure, my previous reservation is on the name of Donna Hernandez.
Please wait a while, I will check and inform you.
Sure.
There is no reservation on your name in our database.
Ok, no problem.
Thank you for reaching us.