Hi.
Hello, how can I assist you?
I am not feeling well to travel due to suddenly fallen sick so, I want to cancel my recent reservation.
Ok, may I know your name please?
Sure, my name is Brenda Thompson.
Please wait a minute I will get back to you.
OK.
Thanks for your time, sorry to say no reservation found with your name.
Ok, no problem.
Thank you for reaching us, have a nice day.