Hello.
Hello, how can I assist you?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I'm glad to help you in that. May I know your good name please?
Thank you for your response, my name is Matthew Gonzalez.
Ok, please let me check your reservation status first.
Ok, take your time.
Matthew Gonzalez, there is no active reservation found under your name to do modifications in that.
Oh! It's ok no problem. Thank you for your information.
Thank you for reaching us, have a nice day.