Hello.
Hello. How can I assist you?
I want to cancel my recent reservation due to sudden postpone of my exams.
Ok.
Can you please help me with that?
Sure, I am here to help you.
Thank you.
May I know your good name to check for the previous reservation?
I am Timothy Gonzalez.
Please, standby.
Sure.
Thanks for waiting. I am sorry to inform you that, there is  no reservation found on your name to proceed for cancellation.
Ok, no issues. Thank you.
Thank you for approaching us.