Hi.
Hello. How may I assist you today?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you, please hold on for a moment to check your reservation status.
Sure.
May I know your name please?
Myself Patricia Edwards.
Patricia, I found your reservation can I cancel it?
Sure.
Your ticket is successfully cancelled.
Thank you for your help.
You are welcome.