Hello.
Hello. How can I assist you at this moment?
I am trying to cancel my recent ticket because my trip got cancelled. Can you please help me?
Sure, I am happy to help you with that.
Thank you.
Can I have your name please to check your reservation status?
My name is Sharon Lopez.
Ok Sharon Lopez, please wait a moment to check your reservation statua.
Ok, take your time.
Sorry Sharon Lopez, no reservation has found under your name to cancel.
It's ok, thank you for checking.
Thank you for choosing us, have a good day.