Hello,.
Hello, how may I assist you?
Owing to an emergency, my soccer tournament got cancelled. So I had a request to you to cancel my existing reservation.
Sure, we are here to help you. May I know your name to proceed further?
William Taylor here.
Ok, please be on hold while I am checking the status.
Ok.
Sorry for the inconvenience, there is no reservation found on your name.
Not a problem, thank you.
Thank you for choosing our service.