Hello.
Hello, what can I do for you today?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Surely, I will help you out. May I know your name please?
My name is Richard Clark.
Thanks for your name, please wait.
Sure.
Thank you for waiting, no reservation was found on your name to change.
That's fine, thank you for your service.
Thank you for choosing us.