Hello. I am Richard Carter.
Hello, how may I help you?
I have to cancel my flight ticket booking due to an emergency, can you please help me in flight ticket cancellation?
Sure, please wait for a while.
Thank you and I can wait for your response.
Sorry, there is no reservation found with your name in our records.
Ok, that's fine. I think it might be cancelled by one of my friend. Thank you for your help.
Most welcome.