Hello.
Hello, how may I help you today?
Due to sudden demise of my Great grandfather, I just want to cancel my recent reservation. Can you please help me with cancellation?
Sorry to here that one, may I know your name for the cancellation process?
Sure, please check the reservation on the name of Emily Moore.
 Sorry, no reservation found on your name to cancel.
That's Ok, no problem. Thanks for your information.
Welcome, thank you for reaching us.