Hello.
Hello, how may I assist you today?
I would like to spend some more time with my mother, so I would like to change my existing reservation to Orlando, could you help with this?
Oh! that's great to hear. Sure, can I have your name please, so that I will check the reservation in our database.
My previous reservation has done with the name of Donna Gonzalez.
Sorry Donna, no reservation found on your name.
Ok, no issues. May be there is a mistake while booking my previous reservation.
Ok, thank you for reaching us.