Hello. Is this flight ticket booking agency?
Hello. Yes, you are at right place. What can I do for you?
I want to do some changes in the existing reservation because my friends are not able to come on the those dates. Can you please help me?
Sure, we are here to help you.
Thank you.
Could you please provide your name to check your previous reservation status.
Sure, my name is Kathleen Roberts.
Ok Kathleen, wait a minute. Sorry Kathleen, there is no reservation found under your name in our records.
It's ok, no problem. Thank you for your information.
Ok, thank you for reaching our service, have a nice day.