Hello.
Hello. How may I guide you today?
I want to cancel my recent reservation, as my health is not good to travel. Can you please help me?
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?
I am  Alexander Scott.
Scott, I did not find any reservation with your name in my database.
Ok, no problem.
Thank you for reaching us.