Hello.
Hello, May I know what kind of service you are looking for?
Please change my existing reservation due to some health issues?
Sure, I can change your reservation right now. Before that I need to know your good name please?
I am Karen Garcia.
Ok, wait for some time I will check the reservation on your name and get back to you.
Sure.
We are sorry to say that, there is no active reservation found on your name.
Ok, not an issue. Thank you for your information.
Thanks for approaching us.