instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. 
 agent: Hello. How can I aid you? 
 customer: I would like to attend live music concert at Charlotte, can you please reserve fight ticket from OAK to CLT? 
 agent: Sure, may I know the planned travel dates? 
 customer: Sure, my planned travelling dates are Jul, 31 and Aug, 02 respectively. 
 agent: Do you have any connection limit for this journey? 
 customer: I prefer for direct flight in my journey. 
 agent: Please provide me the name. 
 customer: John Scott here. 
 agent: Sorry, there are no flights are available for your desired intent. 
 customer: Ok, not an issue.Thank you for your information. 
 agent: Thank you for reaching us.
answer:
no_flight


question:
customer: Hello. 
 agent: Hello. 
 customer: Kimberly Martin here. 
 agent: How can I assist you at this moment? 
 customer: I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my grandmother. Can you please help me out with cancelling of my reservation? 
 agent: Sure Martin, I will help you with that. 
 customer: Thanks. 
 agent: Please wait a moment to check your reservation status. 
 customer: Ok, I will wait. 
 agent: Sorry Kimberly Martin, no reservation has found under your name to cancel. 
 customer: Anyway, thanks for the information. 
 agent: Thank you for choosing us, have a great day.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: I am Patrick Baker. I want to book a ticket from IAD to LAS to attend seminar, can you help me in booking? 
 agent: Sure, I am here to help you. Can you please share your travel dates? 
 customer: I am departing on Dec 10 and return on Dec 12. 
 agent: Do you have connection limit? 
 customer: I need a flight with connection limit 1. 
 agent: May I know your airline preference? 
 customer: I am ok with any airlines. 
 agent: Which class do you prefer? 
 customer: I am ok with any class. 
 agent: Do you have any specific departure and return time? 
 customer: I want to return in evening time. 
 agent: Ok, please be on hold. 
 customer: Sure. 
 agent: Sorry, there are no flights in this route as per your travelling details. 
 customer: That's ok, thank you for your information. 
 agent: Thank you for reaching us.
answer:
no_flight