Hello.
Hello, how can I aid you?
Due to some health issue, I want to cancel my recent reservation. Can you please help me with this?
Sure, I can help you with that. May I know your good name please?
I am Jason Walker.
Ok, please wait for a while.
Sure.
Jason Walker, there is no active reservation found under your name to do cancellation.
Ok, Thank you.
Thank you for choosing us.