Hi.
Hello, how may I aid you today?
Can you cancel my flight ticket? As I have postponed my business trip to Los Angeles.
Sure, I am here to help you with this.
Ok.
May I know your good name please?
I am Anna Gonzalez.
Please wait for a mean while.
Sure.
Sorry Anna, there is no active reservation found on your name to cancel it.
Not a problem. Thank you.
You are welcome.