Hello.
Hello, how may I guide you?
Can you please help me in cancelling my reservation?
Sure, can I know your name?
Ok. My name is Steven Walker.
Please hold on for a moment while I check for any active reservations with your name.
Sure, please take your time.
I am sorry, there are no reservations existing with your name.
That's ok, thank you for the help.
Thank you, have a good day.