Hello. I am John Phillips.
Hello, how can I help you?
I want to cancel my reservation, due to heavy rainfall in Seattle. Can you help me?
Ok, I can help you wih cancellation.
Thank you.
Please wait for a moment till I check with your previous reservation.
Ok.
Sorry John Phillips, no reservation was found by your name.
That's ok, thank you for your information.
Thank you for reaching our services. Have a great day.