Hi.
Hello, how can I assist you?
I need to cancel my ticket due to my health issue, can you help me with that?
Sure, I am here to help you. May I know your name please?
I am Patrick Gonzalez.
Ok, please wait a minute.
Sure.
Thank you for your time, sorry no reservation found on your name.
That's ok. Thank you for your help.
Thank you for reaching us, have a nice day.