Hi.
Hello, how may I assist you today?
Can you please help me to cancel my recent reservation as my trip got postponed due to bad weather conditions?
Sure, can I have your name to proceed further?
I am Kevin Walker.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
That's ok, not an issue. Thank you for checking.
Thank you for reaching us.