Hello.
Hello.
I am Benjamin Evans.
How may I help you today? Nice to meet you Evans.
Due to heavy snow fall, I want to change my existing reservation. Can you please help me out?
Sure, I am here to help you. Please wait for a minute.
Sure.
I am really sorry for to tell you, I cannot find any reservation with your name.
That's ok. Thank you for your time.
Thank you very much for contacting us. Have a great day.