Hi, I am Stephanie Carter.
Hello, how do I serve you today?
Due to heavy Snowstorms at my destination place, so I need to cancel my reservation. Could you help me with this?
Sure, I will help you. Let me check your reservation status.
Sure.
We found your reservation, and it has been successfully cancelled.
Ok, thanks for your kind service.
Your money will be refund within 2 days. Thank you for choosing us.