Hi. I am Paul Wilson.
Hello, how can I help you for the day?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with cancellation?
Sure, we are here to assist you.
Thank you.
Please stand by.
Sure.
Thanks for your time, We are sorry to inform you that, there is no seat reserved for you in any flight.
Ok, no issues. Thanks for the information.
Thank you for opting us, we will try to provide service for the next time.