Hi.
Hello, how may I assist you?
I am Daniel Turner.
Glad to meet you Turner.
I want to cancel my reservation, can you help in that?
Sure, I am here to help you. Hold on for a moment. Let me check.
Ok.
Sorry Turner, there are no flights reserved on your name formerly.
That's ok. Thank you for your help.
Welcome, thank you for choosing us. Have a great day.