Hello.
Hello. How can I help you today?
I would  like to cancel my recent reservation as my aunt is in hospital regarding her health issues.
On whose name did you reserved the ticket?
I am Jacob Baker. Ok, please check with my previous reservation and let me know the status..
Please wait a while I will check and infirm you.
Sure, take your time.
As per your request the reservation was cancelled.
That's great, thank you for assisting me.
Thank you for contacting us.