Hi.
Hello, how can I aid you?
Due to heavy rains at my destination airport, I want to cancel my reservation. Can you help me with that?
Yes, I am here to help you.
Thank you.
May I know your name please?
Kenneth Young here.
Ok, please wait a minute.
Sure, take your time.
Thank you for your time, we found a reservation on your name and it has been cancelled as per your request.
It's very nice to hear from your side. Thanks for the help.
Thank you for reaching us, have a nice day.