TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I aid you today? 
 customer: Can you please check for the flights on the route from BOS to DEN? 
 agent: Sure, can you please provide your departure and arrival dates? 
 customer: My journey dates are from Oct 20 to Oct 22. 
 agent: Are you looking for any preferred class? 
 customer: Any class will be ok but my depart time will be in afternoon. 
 agent: Do you have any other specifications to be met? 
 customer: I need 1 connection flight. 
 agent: Kindly mention your name? 
 customer: Myself Mark Phillips. 
 agent: We have found a connected flight of United airlines, flight number-1018 class-economy depart time-afternoon 15:00 PM and fare is 200. 
 customer: Please book it. 
 agent: Sure, your ticket has been booked. 
 customer: Thank you for helping me.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, how may I support you? 
 customer: Assist me in booking a flight ticket from SFO to DEN. 
 agent: I can definitely do that for you. Will you please let me know your maximum connection limit? 
 customer: Single connection flight is required. 
 agent: On what dates are you planning to make your trip? 
 customer: I preferred to travel in June 23 and June 25. 
 agent: Which airline will you prefer to travel in? 
 customer: I prefer to travel in normal cost airline. 
 agent: Do you need an economy class or business class? 
 customer: Economy class suits best to me. 
 agent: Please forward your name. 
 customer: This is Samantha Lewis. 
 agent: We found a direct flight on your way. Is that fine? 
 customer: Sure, proceed to book it. 
 agent: Your booking has been done in flight 1012 of United airlines with an estimate of 200. 
 customer: Thanks for your booking. 
 agent: Thank you for reaching us.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello, how may I serve you today? 
 customer: Owing to an emergency I want to cancel my reservation, can you help me? 
 agent: Sure, can you please provide your name? 
 customer: I am Gregory Adams. 
 agent: Hold on a minute. 
 customer: Sure. 
 agent: We found your reservation and it has been cancelled successfully. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.

SOLUTION:
cancel