Hello.
Hello, may I know your name please?
I am Betty Smith.
Yes, how can I help you?
My father planned for the trip, but due to health issue he changed the trip, so please help me to change the existing reservation.
Sure, please wait for a while.
Ok, take your time.
Sorry, there is no reservation found by your name. Do you want any other information please?
It's ok. No, thank you.
Thank you and have a nice day.