Hello, Stephanie Lewis here.
Hello, what service you are expecting from us?
Due to dense fog in my place, I will not be able to travel. So please cancel my ticket.
Sure, I will help you. Can you please wait a moment while I am checking your ticket status?
Sure, take your time.
Sorry to inform you, there is no reservation found on your name to cancel.
No problem, thank you for the information.
You are welcome. Thank you for reaching our travel agency.