Hi.
Hello. How may I aid you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I will help you with that.
Thank you.
May I know your name please?
I am Carolyn Taylor.
I am sorry to say that there is no reservation found under your name.
Ok, no issues. Thanks for the information.
That's fine, thank you for reaching us.