Hi.
Hello, how can I guide you for today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
I will help you with that. May I know your name?
Benjamin Parker is my name.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for contacting us, have a nice day.