Hello. I am Mark Scott.
Hello, how can I guide you for today?
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me?
Sure, I will help you with that.
Sure, take your time.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for your information.
Thank you for contacting us, have a nice day.