Hi.
Hello. How can I aid you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I will aid you with that. May I know your name for further process?
Pamela Smith.
Ok, please hold on a moment.
Sure.
There is no previous reservation available under your name.
Ok, no problem. Thanks for your information.
Thank you for reaching us.