Hello.
Hello. How may I help you?
I want to change my existing reservation, due to bad weather condition. Can you please help me?
Ok, I will be there to help you. Can I know your name?
My name is Gary Wright.
Ok, please wait a minute.
Sure, take your own time.
Gary, We are sorry to say but we didn't find your active reservation under your name in our records.
That's ok, thank you for checking.
Most welcome.