Hello.
Hello, how can I be your helping hand today?
I just want to cancel my recent reservation, due to bad weather conditions. Can you please help me?
Sure, I am glad to help you.
Thanks for accepting my request.
May I know your name please?
Sure, please check my reservation on the name of Amy Smith.
Ok, please wait for a minute.
Sure.
Thank you for waiting, no reservation was found on your name to cancel.
Ok, thanks for your service.
Thank you for choosing us.