Hello.
Hello, how may I help you?
I am Laura Parker, want to travel from IAD to EWR. Can you book my flight ticket?
Sure, may I know your travelling dates?
My travelling dates are from 01/28 to 01/30.
 There is a flight available for you in UA airline with 1 connection. Shall I proceed?
Please proceed.
Ok, your ticket is booked.
Thank you for helping me.
Most welcome.