Hello.
Hello, how can I guide you for today?
Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
Sure, I will help you with that. May I know your name?
Myself Jack Lee.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
That's fine, thank you.
Thank you for contacting us, have a nice day.