Hello.
Hello. How can I assist you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Ok, I will help you with the cancellation. Please can you wait a moment?
Sure, take your time.
May I know your name to check?
My reservation was done under the name Catherine Roberts.
Sorry, there is no reservation been found on your name to proceed with the cancellation process.
Ok, not an issue. Anyways, thank you for the information.
You are welcome, thank you for availing our service.