Hi.
Hello. How may I be of your help today?
I need to cancel my recent reservation, Can you please help me with that?
Sure, I am glad to help you with the ticket cancellation.
Thank you.
 I need some basic information to check your ticket details, can you please tell me your full name?
Debra Wilson here.
Ok, please wait a minute I will get back to you with the present status.
Sure.
I am very sorry to inform you that there is no reservation found under your name in our database.
Ok, no problem.
Thank you for approaching us.