Hello, my name is Scott Jones.
Hello Scott. How can I serve you today?
Please help me to change my reservation, as I want to spend some more time with my family in Los Angeles. Can you please help me?
Sure, please wait. I will check your previous reservation.
Sure.
Sorry to inform you that there is no reservation found under your name.
No problem, thank you for checking.
Thank you for choosing us, have a great day.