Hello.
Hello, Good Morning.
My name is Amanda Rodriguez.
How can I help you?
Actually, I have booked a ticket to NYC to attend a carnival, but due to medical emergency, I want to cancel my trip.
Ok Amanda, so do you want me to cancel your reservation?
Yes, please help me out.
Ok, please hold on for a moment so that I can check the status of your existing reservation.
Sure, take your time.
Sorry, I could not find any ticket booked with your name.
That's ok. Thank you for your time.
Thank you, have a good day.