Hi.
Hello, how can I oblige you today?
Will you please cancel my ticket? Due to sudden demise of my grandmother I need to cancel.
Sure, may I know your good name please?
I am Cynthia Adams.
Thank you for providing all necessary details, wait for a while, I will check and revert to you.
Sure.
Thanks for waiting.
Ok, Thank you.
Sorry to inform you there is no reservation found with your name.
Thanks for the information.
Thank you for reaching us, have a great day.