Hello.
Hello. How can I assist you at this moment?
Due to health issue, I want to cancel my reservation. Can you help me out?
Sure, I am ready to help you with that. Can I have the name on which you reserved earlier?
Sure, my name is Stephen Young.
Ok, please be hold on for a moment.
Ok.
Sorry Young, no reservation found under your name to cancel.
That's ok, thank you.
Most welcome. Thank you for choosing us, have a great day.