Hello.
Hello. How can I guide you today?
Due to heavy rains my cricket match is postponed, so I want to change my existing reservation. Can you help me with that?
Sure, I will help you with that, may I know your name please?
I am Carol Carter.
Carol, please hold on for a moment to check your reservation status.
Ok.
Carol, I did not find any reservation with your name in my database.
Ok, no issues. Thanks for your support.
You are welcome.