Hello.
Hello. How may I assist you?
I need to cancel my existing reservation, which is done recently. Can you please help me out?
Sure, I am here to help you out.
Thank you for considering my request.
May I know your name please?
Myself  Paul Gonzalez.
Wait a moment please.
Sure, I will wait for your response.
Paul Gonzalez, we haven't found any reservation under your name in our database.
Not an issue with this one, anyway thank you for the information.
Thank you for choosing us.