Hi.
Hello, how can I help you today?
I need to change my reservation as my exams got rescheduled to another dates. Can you please help me in changing?
Sure, may I know your good name?
I am Ronald Edwards.
Please wait for a moment. I will check and get back to you.
Ok.
Sorry to say that, no reservation was found with your good name.
Ok, no problem. Thank you.
Thank you for reaching us.