Hello.
Hello, how can I help you?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, can you please let me know your name?
I am Kathleen Collins.
Please allow me 2-3 minutes, while I check with the reservation status in our database.
Sure.
Thank you for waiting.
Ok.
Sorry, there is no active reservation found under your name to change.
No problem, thanks for the information.
Thank you for reaching us.