Hello.
Hello, how can I aid you for today?
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
Sure, I will help you about that. Can you please let me know your name for checking the reservation status?
Sure, I am Donna Walker.
Sorry Donna Walker, there is no active reservation under your name.
Ok, no problem. Thank you for the information.
You are welcome, thank you for reaching us.