Hello. I am Dorothy Rodriguez.
Hello, how may I serve you today?
 Can you cancel my reservation, which is done earlier?
Sure, I will help you with cancellation.
Thank you.
Please wait for a moment, while I check for your reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem, thank you for your information.
Thank you for visiting us, we hope see you again.