Hi.
Hello, how can I help you?
Due to the sudden demise of granny, I am unable to catch a flight. Can you please cancel my existing reservation.
Sure, may I know your name please?
Sure, Matthew Robinson here.
Ok, please wait for a while.
Sure.
Sorry, there was no reservation found with your given name.
Ok, no worries at all. Thank you for your assistance.
Thank you for opting us.