Hi.
Hello. How may I aid you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I will help you with that.
Thank you.
Can I know your name please?
Joshua Anderson.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, no problem, Thank you for your information.
Thank you for reaching us, have a great day.