Hi.
Hello, how may I aid you?
Owing for an emergency, can you please help me to cancel my reservation?
Sure, could you please provide your name to check your reservation status?
My name is Laura Anderson.
Ok, please hold on for a moment.
Sure.
Sorry to say, there is no reservation on your name in my website.
Not an issue, anyway thank you very much for checking.
Thank you for reaching us, have a nice day.