Hi, I am Anna Thompson.
Hello Anna, how can I aid you today?
I want to change my existing reservation as my trip got postponed. Please help me out.
Sure, I am here to help you. Hold on for a moment. Let me check.
OK.
Sorry Anna, there are no flights reserved on your given name formerly.
No issues, thanks for the information.
Welcome, thank you for choosing us. Have a great day.