In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi, I am Kevin Williams. 
 agent: Hello, how may I aid you? 
 customer: I want to attend a business meeting at New York, NY-LGA, can you please book me a ticket from Washington, DC-DCA? 
 agent: Sure, may I know your travel dates? 
 customer: My travel dates are from 01/29 to 01/31. 
 agent: Do you have any specifications? 
 customer: My price limit is 500. I want a single connection in between my journey. 
 agent: OK, please wait a moment. 
 customer: Ok. 
 agent: Sorry, there were no flights found on your route. 
 customer: No problem, thanks for your information. 
 agent: Thank you for reaching us.

Answer: no_flight


Question: customer: Hello. 
 agent: Hello, how may I best assist you now? 
 customer: I am Donna Young and I want to cancel my reservation, as I am not feeling good. Will you aid me in this? 
 agent: Sure, please wait a moment. 
 customer: Thank you. 
 agent: There is a reservation found on your name, shall I proceed for cancellation? 
 customer: Yes, please. 
 agent: Your ticket has been cancelled. 
 customer: Thank you for your support. 
 agent: Thanks for communicating us and have a good day.

Answer: cancel


Question: customer: Hello. I am Richard Thomas. 
 agent: Hello, how can I support you today? 
 customer: Will you please cancel my existing reservation as my plan to meet my friend got cancelled? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Please wait for a while, I will check your previous reservation. 
 customer: Sure. 
 agent: Thank you for your time, there is no reservation found on your name. 
 customer: It's ok, not an issue. Thank you for the information. 
 agent: Thank you for reaching us.

Answer:
no_reservation