Hello.
Hello, how may I help you today?
Can you please help me in cancelling my recent reservation? As my planned trip has been cancelled.
Sure, I will help you with that. Let me know your name to check your reservation?
Sure, my name is Paul Turner.
Ok, please wait a moment.
Sure, take your own time.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, may be I have done a wrong booking. Thank you anyways.
Thank you for choosing us.