Hi. I am Nicole Phillips.
Hello, may I know how best I can help you today?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I can help you in that.
Ok.
Please wait for a while.
Sure.
We are sorry to specify that, there is no active reservation found on your name to cancel it.
That's ok, thank you for checking.
Thanks for communicating with us.