Hello.
Hello, how may I help you?
I want to cancel my recent reservation, due to some health issue. Can you help me?
Sure, may I know your name please?
Ok, my name is Stephen Robinson.
Ok, please wait for a moment.
Sure, take your time.
We found a reservation with your given name, shall I cancel it?
Yes, please proceed.
Your flight ticket has been cancelled.
Thank you for your help.
Thank you for choosing us.