Hello.
Hello. How may I serve you at this moment?
I would like to change my reservation which is under my name. Can you please help me with that?
Sure, may I know your good name please?
My reservation was done under the name Mary Gonzalez.
Ok, please wait for few minutes.
Sure.
There is no existing reservation found on your name in our records.
Ok, not an issue.
Thank you for reaching us.