Hi.
Hello. How may I amend you today?
Owing an emergence, I want to change my recent reservation. Can you please help me with it?
Sure, may I know your name please?
My name is Mary Rodriguez.
Please wait a moment.
Ok.
Thank you for your time. Sorry, we did not find any reservation in your name.
Ok, no issues.
Thank you for reaching us. Hope to serve you again.