Hello.
Hello, how may I guide you at this moment?
Can you help me to change my recent reservation?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Thank you. The ticket is under the name Samuel Nelson.
Ok, wait for some time I will check the reservation on your name and get back to you.
Sure, I will wait.
Thanks for remaining so positive, we are sorry to say that there is no active reservation found on name.
That's fine, not an issue. Anyway thank you for checking.
Thanks for communicating with us, wish you a great day.