Hello.
Hello.  What can I do for you today?
Actually, I have done my reservation to Denver for my exams. Due to postponement of my exams I want to cancel my existing reservation.Can you please help me out?
Absolutely.  Could I get the name that the flight is booked under?
Ok, myself Elizabeth King is my name.Please search my ticket on your database?
It looks like there is no reservation under that name.  Is there anything else that I can help you with today?
No thanks, thank you for your information.
You're welcome. Have a nice day.