Hello.
Hello. How can I assist you?
I need to change my current reservation due to urgent meeting, can you help me with that?
Sure, can I know your name please?
Ok, my name is Jonathan Thomas.
Ok, wait a moment please.
Sure.
Sorry, there is no reservation found on your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for approaching us.