Hello.
Hello, how can I aid you?
Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?
Sure, I am glad to help you. May I know your name to proceed further?
Thank you for accepting my request and the ticket has been reserved on the name Alexander Gonzalez.
Can you please wait for a while?
Sure, I will wait for your positive response.
Thank you for waiting. Alexander Gonzalez, regret to inform that there is no active reservation found under your name to change.
That's ok, no problem. May be my friend has been amended it and I'm not aware of it. Thank you for the information.
Thank you for reaching our service.