Hello.
Hello. How can I assist  you today?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, may I know your name to check for the previous reservation?
My name Sandra Young.
Please allow me a moment.
Sure, take your time.
There is no reservation found under your name in our data base.
That's ok, thank you for your information.
Thank you for reaching us.