Hello. I am Ashley White.
Hello, how can I help you today?
I made a reservation earlier this week to give a seminar, but my seminar has been postponed, so please help me in changing the reservation.
Sure, please wait for a moment, I will check and get back to you.
Ok.
Sorry to say that, there was no reservation found with your given name.
Not an issue. Thank you for your quick response.
Thank you for opting us.