Hello. Myself Shirley Turner.
Hello. How can I help you?
I want to do some changes in my existing reservation because I did not get the concert tickets, so planning to travel on another date, can you please help me?
Sure, please wait for a moment.
Ok.
I am sorry, there is no previous reservation with your provided details. Is there any another issue to resolve?
No, that's ok. Thank you for your service.
Thank you for approaching us. Have a nice day.