Hi.
Hello.
I am Sharon Martinez.
Can you  please tell me what help do you want from our travel agency?
Can you help me to cancel my reservation?
Sure, I can help you in cancelling the ticket.
Ok.
Can you please wait a moment while I am checking the ticket status?
Sure.
I am happy to announce you that, I have found your previous reservation and cancelled your ticket successfully.
Thank you for your time.
Most welcome. Thank you for reaching us.