Hello.
 Hello, how may I oblige you today?
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
Could you please provide your name to check your previous reservation status?
Sure, I am Karen Collins.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, Thank you.
Thank you for reaching us.