Hello.
Hello.
Anna Campbell here.
How may I help you today?
Suddenly my trip got cancelled due to heavy floods happening in my travel location. So can you please help me out with cancelling of my ticket?
Sure, could you provide me your name, so that I will check the your reservation.
Please check the reservation under the name of Anna Campbell.
Ok Anna, wait for a minute.
Sure, take your time.
Sorry Anna, no reservation found on your name, I think your previous reservation is not confirmed before.
Oh, it may be the reason.
Do you need any other help?
Anyways, thank you for the information. Nothing, thank you.
Ok, thank you for contacting  us.