Hi.
Hello. How may I assist you?
I need to cancel my ticket due to my health issue, can you help me with that?
Sure, I am here to help you out. May I know your name please?
I am Margaret Thompson.
Wait a moment please.
Sure.
Margaret Thompson, we haven't found any reservation under your name in our database.
Ok, please cancel it.
There is no reservation to cancel.
Thank you for your help.
Thank you for reaching us.