Hello.
Hello. How can I assist you today?
I am an old person and my son had booked me a flight ticket in the past week and suddenly I met with an accident. So, I am unable to travel the trip and I don't know how to cancel the flight ticket, can you please help me in flight ticket cancellation?
Sure, I am glad to help you.
Thank you for considering my request.
Please allow me a moment.
Sure, I will wait.
May I know your name to check your status in our database  to cancel it.
Sure, I have booked the ticket on my name Kathleen Thomas.
Thank you.
It's alright.
Sorry Thomas, there is no reservation found under your name in our records to cancel it.
Ok, no issues with that one. Thank you for your help and providing the information.
Thank you for reaching us. Have a great day.