Hello, I am Kevin Young.
Hello, how may I serve you today?
Owing to an emergency I want to cancel my recent reservation, can you please help me with that?
Ok, please wait for a moment I will get back to you.
Sure, I will wait for you.
Thanks for waiting, we have not found any flight reservation with your given name.
Ok, no issues. Thanks for your information.
Ok, thank you for choosing us.