Hello.
Hello. How can I assist you at this moment?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I will help you with that. Can I have your name please for checking your reservation status?
My reservation was done under the name Kimberly Lewis.
Ok, please wait a moment and I will check for reservation.
Sure, take your time.
Sorry Kimberly Lewis, no reservation has found under your name to cancel.
That's ok, not an issue.
Thank you for choosing us, have a good day.
Anyways, thank you for the information.
Most welcome.