Hello.
Hello. How can I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Yes, I can help you. Can I know your name for checking your previous reservation?
My reservation was done under the name Joseph Perez.
Sorry to inform you that there is no reservation found on your name.
That's ok, not an issue. Anyways, thank you for the information.
Thank you for contacting us.