TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: Can you reserve me a ticket from OAK to MSP? 
 agent: Sure, may I know your planned travel dates? 
 customer: My trip dates are Feb 17 to 19. 
 agent: Do you have any limits on number of connections? 
 customer: I need a connecting flight. 
 agent: Do you have any another specifications on your journey? 
 customer: No. 
 agent: may I know your name for the booking process? 
 customer: Brian Perez here. 
 agent: Sorry, no flights are available on your requirement dates. 
 customer: Ok, no issues. Thank you for the information. 
 agent: Welcome, thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, what can I do for you at this time? 
 customer:  I am Kimberly Hill. I want to book a ticket to NY-LGA from TX-AUS. 
 agent: Sure, can I know your dates? 
 customer: My travelling dates are 09/23 and 09/25. 
 agent: Just hold on for a moment. 
 customer: Ok. 
 agent: Sorry for the inconvenience, there is no flight available on your dates. 
 customer: Ok, thank you for you response. 
 agent: Thank you for opting us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am Barbara Green. 
 agent: How can I assist you? 
 customer: I am very interested in Hiking and cycling. So, I am willing to visit Hiking and cycling at Bear Mountains. Can you please help me to reserve a flight ticket for me from PHX to LAX? 
 agent: Sure, may I know your preferred journey dates? 
 customer: Sure, I have planned my journey dates on 02/03 and I will catch the return flight on 02/05. 
 agent: Please give me a minute. 
 customer: Sure, take your own time. 
 agent: I found a flight for you in UA airlines with price 200. Shall I book the ticket for you? 
 customer: I am ok with the flight that you have provided to my journey. Continue with flight ticket booking. 
 agent: Your ticket is confirmed and the flight number is 1002. 
 customer: Thank you for your help in my flight ticket booking. 
 agent: Thank you for contacting us, have a safe journey. 
 customer: You are welcome.

SOLUTION:
book