Hello.
Hello. How may I help you?
I want to change my reservation due to bad weather conditions, can you please help me out with that?
Sure, I will you with that.
Thank you.
May I know your good name please?
Sure, I have reserved it on the name of Katherine Taylor.
Katherine Taylor, I will check your reservation status please give me a moment.
Ok, take your time.
Sorry,Katherine Taylor no reservation found in our database.
Oh! May be I have done a wrong booking. Anyway, thank you for the information.
Thank you, have a good day.