Hello.
Hello. How can I help you?
Due to the sudden change in my plan, I would like to cancel my reservation. Can you help me?
I will surely help you. May I know your name please?
My name is Emily Martin.
Emily, please give me a moment.
Sure.
Emily, I found a reservation under your name, shall I cancel it?
Please cancel it.
Ok, you may got some penalty for cancelling the ticket.
That's ok.
Your reservation has been cancelled successfully.
Thank you for your favour.
It's our pleasure. Thank you for contacting us, have a nice day.