Hi. I am Paul Collins.
Hello, how may I serve you now?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Ok, I will help you to change your reservation. Please wait for a moment.
Ok.
Thank you for waiting, sorry there is no reservation found on your name.
It's Ok, thanks for your assistance.
Thank you for reaching us.