TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Raymond Rodriguez. 
 agent: Hello, how can I help you today? 
 customer: I would like to visit overview of city. can you please help me to book a ticket from DCA to MSP? 
 agent: Sure, when are you willing to travel? 
 customer: My travelling dates will be on 09/19 to 09/21. 
 agent: Ok, any other specifications? 
 customer: I need a connecting flight. 
 agent: Ok, flight- 1026, airline- UA, price- 100 with connection matches your requested details. 
 customer: You can proceed to booking. 
 agent: Ok, your ticket has been processed. Thank you for reaching us. 
 customer: Thank you.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, may I know your name please? 
 customer: Yes, myself Sandra Taylor. 
 agent: How can I help you? 
 customer: I want to book a flight ticket from DEN to DCA. 
 agent: May I know your travelling dates please? 
 customer: I want travel in the dates of 12/10 and 12/12. 
 agent: Sorry Sandra, there are no flights available regarding your journey. 
 customer: Ok, thank you for your information. 
 agent: Thank you and have a nice day.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I help you today? 
 customer: I have made an earlier reservation to attend for an meeting, due to some issues my meeting has been cancelled. Can you please help me in cancellation? 
 agent: Sure, I will help you in cancellation. 
 customer: Thank you. 
 agent: Can I have your name please to check the status of your reservation? 
 customer: My name is Gary Martin. 
 agent: Please wait for a couple of minutes. 
 customer: Sure. 
 agent: Thanks for waiting, no active reservation was found on your name in the database. 
 customer: Not an issue, thank you. 
 agent: Thank you for choosing us.

SOLUTION:
no_reservation