Hello.
Hello, how may I help you?
My planned trip has been postponed due to shortage of holidays. Can you please cancel my recent reservation?
Sure, may I know your name please so that I will check the status and get back to you?
Michelle Thompson is my name.
Ok, please wait a minute.
Sure.
Thank you for waiting, sorry to say no reservation found with your name.
That's not an issue. Thanks for your response.
Thank you for reaching us, have a nice day.