Hi.
Hello, how may I aid you today?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, may I know your good name?
Betty Martinez here.
We found a reservation on your name, shall I cancel it?
Please proceed.
Your reservation has been cancelled successfully.
Thank you.
Thank you for choosing us.