Hello,.
Hello. How can I help you?
My wife is sick, so I have to change an existing reservation I made.
Sure, could you please provide your name to check the details of your reservation?
My name is Nicole Parker.
OK, please wait a moment.
OK.
Sorry for the inconvenience, no reservation found on your name.
That's not a problem, thanks for your information.
Thank you. Have a nice day!.