Hi.
Hello,In what way shall I assist you for the day?
I want to cancel my recent reservation, can you please help me out?
 Sure, may I know your good name?
Sure, my name is Jonathan Lee.
Ok, please wait for a minute.
Ok, take your time.
Sorry to say that, there is no active reservation found on your name.
It's ok, thank you for the information.
Thank you for availing us.