Hello. Good Evening.
Hello, Good Evening. How may I assist you for today?
I'm Carol Harris. I want to alter my reservation because of some sudden change in my trip. Please help me out with that.
Ok, please wait a while. I will get back to you with your change reservation details.
Sure.
Carol Harris, there is no reservation found under your name.
It's alright, may be my reservation is not properly done by the agent at that time.
Yes, It may be possible.
Thank you for your support.
Most welcome.