Hello.
Hello, how may I assist you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
 Sure, may I know your name?
My reservation was done under the name Melissa Green.
Please wait a moment.
Sure, take your time.
Sorry, there are no active reservations on your given name to cancel.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching our service.