Hi, my name is Kevin Lee.
Hi, Kevin.  How may I assist you?
I'll be attending a festival soon and need to find a flight.
Where are you departing and where do you intend to fly to?
The festival is in CLT and I am leaving from EWR.
Okay.  What are the dates you'd like for your departure and arrival?
I want to be there on 02/17 and return on 02/19.
I have found a few available flights.  Do you have any preference for airline?
No.
How about class?
I don't want anything lower than economy.
One of the flights matches your criteria.  Would you like for me to book it?
Yes please.
Your flight has been booked.  Please contact us again if you require any additional assistance.