Hi. I am Matthew Smith.
Hello, how may I assist you?
I need to cancel my reservation as my plan to go for a cultural fest in my college got cancelled. Can you help me?
Sure, please be online. Let me check your reservation status in our database.
Sure.
Matthew Smith, I did not find any reservation under your name in our database.
That's Ok, thanks for your response.
You are most welcome and thank you for choosing us.