Hi.
Hello, how may I serve you now?
I need to cancel my ticket due to my health issue, can you help me?
Sure, I will help you with that. May I know your good name?
I am Christopher Thomas.
Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
That's ok. Thank you for your help.
Thank you for visiting us, we hope see you again.