Hello.
Hello, how may I help you today?
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
Sure, I am here to help you. May I know your name please?
My name is Ryan Martin.
Please wait for a moment.
Sure.
Sorry to say, that there is no reservation found as per your name to cancel it.
No problem, thank you.
You are welcome.