Hi.
Hello, how may I aid you today?
Can you please help me to cancel my recent reservation as my plan to meet my grand parents got postpones due to my health issues?
Sure, can you please share your name to proceed further?
I am Catherine Brown.
Ok, please wait a moment.
Sure.
 Thank you for your time, sorry no reservation found on your name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.