Hello.
Hello. Can you please tell me for what assistance you reached us?
Due to my ill health condition I couldn't travel, can you please help me in cancelling my recent reservation?
Sure, I will help you. Can I know your name please?
My previous reservation has done with the name of Kevin Mitchell.
Ok Kevin, please wait for a while.
Sure.
Thank you for waiting, there is no existing reservation with that name to cancel further.
Ok, not an issue. May be something went wrong in my previous booking.
Do you need any other assistance?
No, enough with this information.
Ok.
Thank you for providing information.
Thank you for choosing us.