Hi.
Hello. Welcome to flight booking agency, how may I help you?
I would like to cancel my flight reservation as I am sick, can you please help me?
Sure, I can help you with free of cost and can you please provide me your name?
I am Helen Jackson.
Give me some time to check it.
Sure.
Thank you for being on hold, there is no reservation status obtained on your name in our previous booking list.
Oh! Not an issue. Thank you for checking.
You are most welcome and have a great day.