Hello.
Hello, how may I help you at this moment?
I need to cancel my ticket because I am unable to travel due to some personal problems. Can you please help me in cancelling my ticket?
Sure, can I know on which name ticket has been booked? Please wait for a moment.
I am Brandon Collins.
Ok. Sorry Collins, no ticket is existing on your name.
It's ok, I think my sister already cancelled my ticket.
Thank you for reaching us.