Hello.
Hello. How may I assist you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I will help you. Can you please provide your name to check your previous reservation?
Sure, my name is Mary Taylor.
Ok, please be on hold.
Ok.
We regret that, there is no reservation found with your name in our records.
That's ok, thank you.
Thank you for reaching us, have a great day.