Hello.
Hello, how may I assist you for today?
Due to heavy snow fall, I want to cancel my reservation. Can you help me out?
Sure, I will help you about it.
Ok.
Can you please provide me the name on which previous reservation is done?
Myself Nicholas Martinez.
I have checked in our database under your name but I can not find any previous reservation under your name.
That's ok, no problem. Thank you for your help.
Thank you for selecting our service. Hope you have a great day ahead.