Hello.
Hello, How can I help you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, May I know your name?
Sure, myself Pamela Martinez.
Ok, please wait.
Sure.
Thanks for waiting, there is no active reservation on your name.
It's ok, thank you for your help.
Thank you.