Hi.
Hello. How can I assist you for the day?
I want to amend an existing reservation due to an emergency, can you please help me?
Sure, I am here to help you with that.
Thank you.
Can you please share your name to check your previous reservation status?
Sure, my name is Gary Roberts here.
Please wait for a while.
Sure, I will wait.
Thank you for waiting.
Ok.
There is no active reservation found on your name in our database to change it.
Ok, not an issue.Thank you for your information.
Thank you for reaching us, have a great day.