Hello.
Hello, how may I aid you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
Sure, I am here to help you. Please provide your name to proceed further.
Sure, my reservation on the name of Christopher Nelson.
Ok, please standby.
Sure.
Thank you for your patience, we did not find any reservation on your name.
That's Ok, thanks for your response.
Thank you for contacting us.