Hello, I am Patrick Evans.
Hello Evans, how can I render you today?
I want to postpone my trip due to an emergency. Can you help me to amend my reservation?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check. Sorry Evans, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.