Hello.
Hello, how may I assist you today?
I am trying to cancel the previous ticket because I am unable to travel due to some health issues. Can you please help me to cancel the ticket?
Sure, may I know your name?
Thank you for your positive response. My name is Jeffrey Evans.
Ok, hold on a minute.
Ok, take your time.
We found your reservation and it has been cancelled.
That's great, thank you so much for your help in cancelling the ticket.
Thank you for reaching us.