Hi.
Hello. How can I aid you?
Please help me to change an existing reservation due to bad weather conditions in my city.
Sure, We are here to help you.
Thank you.
May I know your name?
I am Jacob Jones.
Give me a minute.
Sure.
Sorry, we couldn't find a reservation on your name to change.
Not a big issue, anyhow thank you very much for checking the reservation status.
Thank you for picking us.