Hello, I am Ronald Martinez.
Hello, How may I serve you?
Due to heavy snow storms, I want to change my reservation. Can you help me with it.
Sure. Please hold on for a moment, I will check the previous reservation with your name.
Sure.
We found that there is no previous reservation available with your name.
OK, no issues. I will try with another airline. Thank you, for the information.
Thank you for approaching us.