Hi. Nancy Martinez here.
Hello, may I know how best I can help you today?
Can you cancel my flight ticket reservation?
 Sure, I'm always here to help you. Can you please provide your good name?
I am Nancy Martinez.
Thank you. Please wait for a while, let me check your reservation status.
Sure.
Sorry, I did not find any reservation by your name in our database.
Not a problem.
Thank you for reaching us, have a nice day.