Hello.
Hello, how may I help you?
Owing to an emergency, I have to cancel my previous flight ticket booking. Can you please help me with that one?
Sure, I am here to help you for this. Let me check your reservation status in our database.
Thank you and I can wait for your response.
For cancelling the reservation. May I know your name please?
My name is Justin Baker.
Please wait for a moment.
Sure, I can wait for your response.
Sorry for inconvenience, no reservation is found with your criteria.
No problem with that one, thank your for checking my reservation and providing the information.
Thank you very much for contacting our agency.