Hello.
Hello, what kind of help you are looking for?
I want to cancel my recent reservation, can you please help me?
Sure, may I know your name please?
I reserved my ticket under the name Richard Nelson.
Ok, please be on hold for some time.
Sure, I will wait.
Sorry, we could not find any reservation on your name in our database.
No issue, anyway thank you for checking.
Thank you for choosing us.