Hello.
Hello. How may I help you today?
I am planning to change an existing reservation, due to health issue.
Ok, I am here to help you with that.
Thank you.
May I know your good name?
My name is Jennifer Turner.
OK, wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
That's fine, thank you for your service.
Thank you for reaching us.