Hello,.
Hello, how may I oblige you today?
I am Laura Walker. Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with that?
Sure, I am here to help you.
Thank you.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
OK, no issues. Thanks for the information.
Thank you for reaching us.