Hello.
Hello, how may I assist you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, may I know your good name for the changing reservation process?
My reservation was done under the name Donna Turner.
 Sorry, no activate reservation found on your name in our database.
Ok, not an issue. Anyways, thank you for the information.
Welcome, thank you for reaching us.