Hi.
Hello, how may I help you today?
I want to change my reservation due to health problem, can you help me?
Sure, I will help you with this. May I know your name please for further process?
Myself Jerry Jones.
Ok, please wait for a mean while.
Sure.
Sorry Jones, there is no reservation found as per your name to change your reservation.
No problem, thanks for checking.
Thank you for contacting us.