Hello.
Hello, do you need any help from us?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, could I have your name please?
Sure, my name is Virginia Scott.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes.
That's ok, thank you for checking.
You are welcome, have a great day.