Hello.
Hello, how may I help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am here to help you. May I know your name please?
My reservation was done under the name Pamela Moore.
Sorry Moore, there is no reservation found as per your name to cancel it.
Ok, not an issue. Anyways, thank you for the information.
You are welcome.