Hello.
Hello, Good Morning. How may I guide you?
Due to a sudden climate change in  Houston, I would like to cancel my trip.
Sure, can I know the name on which the ticket has been booked.
The ticket was booked with my name which is Sarah Martinez.
Please hold on for a moment while I check for any existing reservations with your name.
Sure.
I am sorry to inform you that there are no existing reservations with your name.
No problem as I already wanted to cancel my reservation. Thank you for your information.
Thank you, have a good day.