Hello.
Hello. How can I help you?
Unfortunately, I would like to cancel my reservation which is done recently due to some problems, can you please help me in this intent?
Sure, can you please let me know your good name?
Ok, my name is Ashley Jackson.
Ashley, please be on hold.
Ok, I will wait.
There is no reservation found under your name to do cancellation.
Ok, no problem.
Thank you so much for choosing us.