Hi.
Hello, how may I assist you?
My friend said me to cancel his reservation, can you please help me to cancel his reservation?
Sure, hold on for a moment. Let me check.
Sure.
Noted, may I know your friend's name please?
His name is Ronald White.
Ok. Sorry, there are no flights reserved on the name of Ronald White previously.
No problem, thank you for checking.
Welcome. Thank you for choosing us.