Hi.
Hello. How may I help you?
I am Jonathan Thomas. Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am happy to help you with the ticket cancellation.
Thank you.
Please allow me few seconds to check your ticket status.
Sure.
I regret to inform you that, while I am checking the ticket status with your name I haven't found any active reservation in the database.
No problem, thanks for checking.
You are welcome. Thank you for reaching us.