Hello.
Hello. What can I do for you?
I am willing to cancel my ticket because my trip got cancelled. Can you please help me?
Sure, I am happy to help you with that. Can I know your name?
My name is Nicholas Lee.
Sorry to say that, there is no reservation found on your name in our database, I think your previous reservation is not done before.
Yes, I think that might be the reason.
Thank you for contacting us.