Hi, I am Gary Mitchell.
Hello, how may I oblige you today?
My exams got postponed to future dates, can you please help me in changing the reservation?
Sure, we are pleased to help you.
Thank you.
Please hold on a moment, I will check the reservation list and get back to you.
Ok.
Thanks for waiting, no reservation found on the name of Gary Mitchell in our database.
Ok, no issues. Thank you for your response.
Thank you for choosing us.