Hello.
Hello, how can I assist you at this moment?
I would like to cancel my reservation as I am leaving for pilgrimage, can you please help me out?
Sure, I am  happy to help you with that. Can I have your good name please to check your reservation status?
Charles Miller here.
Ok, please wait a moment.
Sure.
Sorry Charles Miller, no reservation has found under your name to cancel.
Ok no problem, thank you for your services.
Thank you for choosing us, have a good day.