Hello. I am Andrew Scott.
Hello, how may I support you today?
 I want to cancel my recent reservation, due to office work that my manager did not approve my leaves, so can you please cancel it?
Sure, I will help you with cancellation. Please wait for a moment, while I check for the reservation.
Sure.
Thanks for waiting. I found the reservation on your name, shall I cancel the reservation?
Yes, proceed.
Your reservation has been cancelled.
Thanks for your information.
Thank you for reaching us, we hope see you again.