Hello.
Hello, how can I be your guide for today?
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
I am glad to help you in amending your reservation.
Thank you.
Could you please provide your name to check our booking list about the reservation status with your name?
I have booked the name Charles Turner.
Please be on hold for sometime to check the active reservation with your name in our list.
Yes, you can take your time.
I regret to say this Charles Turner, there is no active reservation with your name in our booking list.
No issues. Thank you for checking.
You are welcome, thank you for choosing our service.