Hello.
Hello. What service do you need from our agency?
I already book a flight ticket to visit my home at Orlando, but due to my bad health I am unable to travel. Can you cancel my reservation?
Sure, I will help you with the ticket cancellation process.
Thank you.
Can I know your full name to check the ticket status please?
My name is Richard Rodriguez.
Ok, please give me a minute.
Sure.
I am really sorry to inform you that, I have not found your past ticket in our database to cancel.
Ok, it might be my brother cancelled it. Thank you for your service.
You are most welcome. Thank you for reaching us.