Hello, myself Emily Lee.
Hello. Lee, how can I aid you today?
I want to cancel my recent reservation, can you please help me out?
Sure, I am here to help you. Hold on for a moment. Let me check.
Ok, take your time.
Sorry Lee, there are no flights reserved on your given name.
It's ok, thank you for the information.
Welcome, thank you for choosing us. Have a great day.