Hi.
Hello, how may I help you?
I am Charles Rodriguez. I want to cancel my recent reservation due to bad weather. Can you help me out with cancellation?
Sure, please be on hold let me check the reservation status and I will get back to you with the details.
Sure.
Sorry to inform you that there is  no reservation I found with the given name.
Ok, No issue.
Thank you for reaching us. Have a nice day.