Hello, I am Charles Young.
Hello, how can I assist you?
I want to postpone my trip due to an emergency. Can you aid me in amending my existing reservation?
Ok, please wait a moment I will check.
Take your time.
Thank you for waiting, sorry as per your request I can not change the reservation because the flight ticket is not reserved on your name in your records.
No issues. Thank you for checking.
Thank you for choosing our agency.