Hello.
Hello, how may I assist you today?
I want to cancel my reservation as my plan to reach New York is cancelled. Can you help me with that?
Sure, I will help you. Can you please share your name?
My name is Margaret Thompson.
Please wait for a while.
Sure.
Thanks for waiting, there is no active reservation found on your name.
Ok, thank you for the information.
Thank you for availing us.