Hello.
Hello, how may I aid you/.
I need an immediate help in cancelling my previous flight ticket due to health concern, can you please help me?
Sure, I am here to help you.
Thank you so much.
May I know your name please?
My name is Kevin Edwards.
Please give me a moment to check your reservation status.
Sure.
Sorry, there is no reservation found on your name in our records.
No problem with that one, thank you for checking my previous booking.
Thank you for reaching us.