Hello.
Hello, how best I can aid you at this moment?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
Sure, I am glad to help you with cancellation. May I know your name please?
Sure, I am Donald Hernandez.
Please wait for a while, to check with your previous reservation on your name.
Sure.
Thanks for your time, there was no active reservation found on your name to cancel it.
Ok, no problem. Thank you for checking.
Thank you for choosing our service.