Hello.
Hello flight booking agency, what can I do for you?
I am Ashley Johnson, want to cancel my recent reservation due to some emergency. Will you please help me with that?
Sure Ashley, I can help you, please wait for searching.
Sure.
I had cancelled your booking and there is a penalty of 10 percent and the remaining amount will be credited to your account at the end of the day.
It's alright, thank you for your help.
Thank you approaching us and have a great day Nancy. Welcome.