Hello.
Hello, How may I provide service to you?
My friend marriage was post postponed so I need to change my reservation, can you please help me to change my reservation?
Sure, I am here for that. To proceed for changing, we need to know your name please?
I am John Thompson.
Ok, please hold on for a minute.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no problem. Thanks for the help.
Thank you for approaching us regarding your ticket changing process.