Hi.
Hello. How may I assist you today?
My father met with an accident, I have to cancel my reservation. Can you please help me out?
Sure, I will help you with that, please hold on for a moment to check your reservation status. May I know your name please?
My name is Daniel Smith.
Smith, I did not find any reservation with your name in my database.
No problem, thank you for the information.
It's my pleasure, have a nice day.