Hello.
Hello, how can I assist you?
As my tour got postponed due to heavy rain at our destination point, can you help me with changing my reservation?
Sure, I will help you with that.
Thank you.
May I know your good name?
Sure, my name is Charles Brown.
Pleas wait for moment.
Sure.
Thanks for waiting, sorry there is no reservation found on your name.
Ok no problem, may be it was not reserved properly. Thank you for your information.
Thank you for reaching us, have a nice day.