Hi.
Hello, how can I help you today?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
Let me know your name to check your reservation?
Thomas Perez here.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
That's ok, thank you for checking.
Thank you for choosing us.