Hello.
Hello, how may I help you today?
I need to cancel my recent reservation due to my scheduled examination dates has been postponed, so can you please help me with cancellation?
Sure. May I know your good name please?
My name is Ryan Young.
Please wait for a while.
Ok.
Sorry, there is no reservation found on your given name.
Not a problem, thank you for the information.
Thanks for choosing us.