Hi.
Hello, How can I best serve you today?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Can I know your good name to proceed further?
Samantha Allen here.
There is no active reservation found under your name.
That's ok, thank you for checking.
Thank you for choosing us.