Hello.
Hello, how may I support you?
 I am Kimberly Harris. I want to fly to CA-LAX from NY-JFK. Can you book a direct flight?
Ok, please share you trip dates?
My travel dates are 11/20 and 11/22.
Ok, please hold on.
Ok.
Sorry, there are no direct flight to your destination point.
 Thank you for  your response.
Thank you.