Hello.
Hello, how may I amend you today?
I am Mary Gonzalez. I need to change my recent reservation, Can you please help me with that?
Sure, please wait for a moment, I will check the reservation on the given name and revert to you.
Sure.
Thank you for waiting, I regret that there is no reservation found on the given name.
Ok, no problem.
Thank you for reaching our agency.