Hello.
Hello. How may I aid you today?
Can you please assist me to cancel my active reservation?
Sure, I am glad to help you with the ticket cancellation.
Thank you.
 I need some basic information to check your ticket details, can you please tell me your full name?
Jennifer Lopez.
Ok, please wait a minute I will get back to you with the present status.
Ok.
Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thank you.
Thank you for approaching us.