Hi.
Hello. How may I assist you now?
Can you please help me to cancel my reservation?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
I am Janet Lopez.
Please wait a moment.
Sure, take your time.
We regret to inform you that, there is no reservation found on your name in our reservation list.
That's ok, thank you for checking.
Thank you for contacting us, hope you have a great day.