Hi, I am Michael Anderson.
Anderson, how may I assist you today?
I need to book a ticket from SFO to DTW for meeting my best friend.
Oh! good to hear that. May I know your trip dates?
My travelling dates 06/04 and 06/06. I prefer direct flight.
Sorry, I found AA airline with  1 connection.
I am sorry, I need direct flight.
No flights as per your requirements.
That is ok, thank you.
Thank you for contacting us. Have a good day.