Hi.
Hello, how may I assist you?
Due to the sudden illness of my mother, I am unable to catch a flight. So I had a request to you to cancel my existing reservation?
We are here to help you. May I know your name to check the status?
Sure, I am Ronald Davis.
Please wait for a while. I will revert you.
Sure.
Thanks for your patience. There was no reservation found with your name.
No, worries at all.
Thank you for consulting us.