Hello.
Hello.
My name is Katherine Edwards.
Edwards, how can I assist you?
Due to heavy floods in my region, I couldn't travel out. Can you please cancel my reservation?
Sure, I can do that for you. Let me check your reservation status.
Sure, take your time.
Edwards, I have not found any reservation under your name.
Its ok, thank you for the information.
You are welcome and thank you for contacting us.