Hi. Emma White here.
Hello, how may I be at your service today?
I want to change my existing reservation due to postpone of exams. Can you help me in that?
Sure, we are here to help you.
Thank you.
Please hold on for a moment.
Ok.
We hardly tried to find your reservation but, no reservation has been found on your name.
Ok, not a problem. Thank you for your help.
Thank you for approaching us.