Hello.
Hello, how can I help you?
My name is Carol Clark.
Ok.
I just want to cancel my recent reservation, due to my exams has been cancelled. Can you help me with cancellation?
Sure, I am here to assist you.
Thank you.
Please wait for a while.
Sure, I will wait for your response.
Thanks for your time, there is no reservation found in your name.
Ok, no problem. Thanks for your help.
Thanks for your kind approach.