Hi.
Hello, how can I help you today?
I want to cancel my recent reservation, can you please help me out?
Sure, I will help you with that, can I know your good name to proceed further?
Sure, my name is Joseph Turner.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's ok, thank you for the information.
Thank you for opting us.