Hello.
Hello. how may I help you today?
Due to bad weather, I want to cancel my recent reservation. Can you please help me?
Sure, can I have your name please?
Thomas Thompson here.
Ok, hold on I will be back.
Sure.
Thanks for waiting, we are sorry to say you that we have not found any reservation on your given name.
No problem. Thanks for the valuable information.
Thank you for contacting us.