Hello.
Hello. How can I help you today?
As my meeting got cancelled in Dallas, So I would like to cancel my recent reservation to Dallas.
May I know your name to check for the previous reservation?
Previously, I have booked my ticket with the name of Karen Smith.
Please allow me a moment to check for previous reservation.
Sure.
Karen, there is no reservation found under your name.
May be my friend has cancelled my reservation on behalf of me.
Ok, thank you for contacting us.