Hello.
Hello, how may I aid you today?
Can you please help me in cancelling my recent reservation, as my grand father's health is not good?
Sure, l will help you with that.
Thank you for the response.
Can I know your good name to proceed further?
My name is Eric Scott.
Please wait for a while.
Ok, sure.
Thanks for being patient, there is no active reservation found on your name to cancel.
Ok, not an issue. Anyways, thank you for the information.
Thank you for opting us.