Hi.
Hello. How may I assist you?
I want to cancel my reservation which is done recently due to some problems, can you please help me?
Sure, I am glad to help you in that. May I know your name to check your reservation status?
Sure, my name is Frank Lee.
Ok, please wait for a moment.
Sure, I will wait.
Sorry Lee, we couldn't find any reservation on your name in our records to cancel.
Ok, not an issue. Thank you for your service.
Thank your for approaching us.