Hi.
Hello,. How can I support you?
Due to sudden demise of my uncle, I want to cancel my reservation. Can you help me with cancelling my reservation?
Sure, may I know your good name?
Sure, I made my reservation on the name Jack Walker.
Please be on hold for a minute.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No worries, thank you for your information.
Thanks for approaching us, hope to serve you again.