Hello. I am Nancy Davis.
Hello, how can I assist you today?
Will you please aid me in cancelling my reservation as my plan to visit my grand parents home got cancelled?
Ok, I can help you with that.
Thank you.
Please wait, I will check and update you within a moment.
Sure.
Sorry, we did not find any reservation on your name to cancel.
Ok, not an issue.
Thanks for reaching us, have a nice day.