Hi.
Hello, how may I assist you?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I am willing to help you for this. May I know your name please?
I am Sandra Young.
Just a moment, let me check your reservation status in our database.
Sure.
Sandra Young sorry for inconvenience, no reservation is found under your name.
That's ok, thank you.
Thank you very much for contacting our agency.