Hello.
Hello, how can I help you today?
I would like to change my reservation, due to bad weather condition. Can you please help me?
Sure,  I will help you with that.
Thank you.
May I know your good name?
My name is Edward Garcia.
Please wait for a while.
Sure, take your own time.
Thanks for being patient, there is no active reservation found on your name to change.
No problem, thank you for checking.
Thank you for availing us.