Hi.
Hello, how may I assist you now?
I am Nicholas Hall. Can you help me to cancel my reservation?
Ok, let me check with your previous booking first before proceeding further.
Ok, please check with my previous booking and let me know the status. I will be waiting for your response.
Thank you for waiting, and sorry for my late response.
Ok, no issues with that. Thank you for your help.
I could not find any reservation by your name in our data base.