Hello.
Hello, do you need any help from us?
I need to cancel my current ticket due to sudden change in weather condition, can you aid me in cancellation?
Sure, could I have your name please?
Steven Lee.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to cancel further.
No problem, thank you for searching.
You are welcome, have a great day.