Hello.
Hello, how can I help you?
I want to change my existing reservation, due to some health issue. Can you please help me with this?
Sure, I am glad to help you with your concern. Can you please help me with your name to check with the reservation status?
Sure, I am James Scott.
Thank you for sharing your name, James Scott. Please bear with me for 2-3 minutes.
Sure.
Thank you for waiting, James Scott. Sorry, there is no active reservation found under your name in our database to change.
Ok, no problem. Thank you.
Thank you for reaching us.