Hello.
Hello. How may I be of your address?
I am Dorothy Clark. I want to change my existing reservation due to sudden demise of my grandfather. Can you help me to change?
Sure, give me a minute.
Sure.
Tnaks for waiting, we are happy to inform you that there is a reservation on this name. May I know your updated travelling dates?
Thank you. Ok, travelling dates are on 02/19 and 02/21.
Please let me know your source and destination points.
Airport codes are from New York, JFK to San Francisco, SFO.
Is there any connection preference?
Yes, I need single halt.
We found an UA airline matching your details with one connection and the flight number-1016.
Proceed for booking.
Your booking has been processed successfully.
Thank you.
You're welcome. Happy journey.