Hello.
Hello, how can I help you today?
I am Laura Smith and I had booked a ticket recently, but on that dates I am unable to travel due to inauguration of our new shop in my home town. Can you please cancel my ticket?
Can you please share your name, so that I can find your existing reservation?
I am Laura Smith.
Sorry, there is no reservation found under your name.
Ok, it's alright, I think my father cancelled the ticket.
Thank you for reaching us.