Hi.
Hello, how may I help you today?
I am not feeling well to travel, can you please help me with cancellation?
Sure, we will help you.
Thank you.
May I know your name please?
Sure, Andrew Hill is my name.
Please wait for a while.
OK.
Thank you for waiting. Sorry we could not find any reservation against your name.
Ok, no problem. Thank you for the response.
Thank you for reaching us. Have a good day.