TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I support you today? 
 customer: I am Lisa Scott, please find a flight for me on 12/22 and returning on 12/24. I need a flight with single connection. 
 agent: Sure, please provide your price limit. 
 customer: Sure, it is 5000. 
 agent: Ok, please provide your travelling airport codes. 
 customer: I will fly from TX-AUS to CA-SFO to attend a friend Wedding. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Thank you for being patient, No flights were available with your given details. 
 customer: Ok, thanks for the information. 
 agent: Thank you for connecting with us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how best I can aid you at this moment? 
 customer: We are going to Washington, but first we should make a plane reservation. Can you please help me with this? 
 agent: Sure, I would like to make a reservation to Washington. 
 customer: Thank you for accepting my request. 
 agent: Could you please help me with your travelling airport codes? 
 customer: Sure, my airport codes are IAD - DCA. 
 agent: At what class, would you like to prefer to travel? 
 customer: I am fine with any class. 
 agent: Do you have any specific time for your journey? 
 customer: Yes, I would like to depart in afternoon time. 
 agent: When you are willing to travel to reach your destination? 
 customer: I have scheduled my trip dates on Nov 9th to 11th. 
 agent: Ok, Do you prefer to travel in a major airlines? 
 customer: I am comfortable with any airline. 
 agent: Thank you for sharing all the required details, please help me with your name. So, I can check the availability of flights. 
 customer: Jack Perez is my name. 
 agent: Please wait for a moment, I will inform you about the flight details as soon as possible. 
 customer: Ok, sure. 
 agent: Thanks for waiting, Jack Perez. 
 customer: Ok. 
 agent: Sorry for the inconvenience, there were no flights moving to your location due to sold out of tickets. 
 customer: It's sad to hear, but no issues at all. Thank you for the best service. 
 agent: Thank you for consulting our chat service. Hope we serve you again.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, what kind of service your looking for? 
 customer: I want to attend an interview in Houston, HOU. Can you please book a ticket from DEN? 
 agent: Sure, please share me your trip dates. 
 customer: My travelling dates are Oct 7 and Oct 9. 
 agent: For booking, we need your good name. Please mention it. 
 customer: Sure, I am Emma Scott. 
 agent: May I know your class preferences? 
 customer: I am comfortable with any class. 
 agent: Is there any time concern for you? 
 customer: My depart time is morning. 
 agent: Do you need direct flight or connecting flight? 
 customer: I am comfortable with both flights. 
 agent: We found a Delta airline and 1005 is flight number with a fare of 200. Shall I proceed? 
 customer: Yes, please proceed for booking. 
 agent: Your ticket is confirmed with an economy class. 
 customer: Thank you. 
 agent: Thank you for opting us.

SOLUTION:
book