Hi, I am Kathleen Thompson.
Hello Kathleen, how may I serve you?
Due to the sudden change in climate, my badminton match has been postponed. So I want you to change my existing reservation?
Sure, please wait. I will check your reservation and revert to you.
Sure.
Sorry, no reservation has been registered with us on your name.
Ok, no worries at all. Thanks for your assistance.
Thank you for approaching us, have a nice day.