Hi.
Hello. How may I help you?
Can you please help me in changing my reservation?
May I know your name please to check the status of your reservation?
I am Katherine Martinez.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Ok, no problem.
Thank you for reaching us.