Hi.
Hello. How can I assist you at this moment?
Can you help me to cancel my reservation? Because my exam is cancelled.
Sure, I am here to help you with this. Can you please provide your name to check your reservation status?
Sure, I am Thomas Williams.
Wait a moment please.
Sure.
Thomas Williams, there is no active reservation found under your name in our database.
No issues, thank you for your time.
Thank you for contacting us.