Hello.
Hello. How can I help you at this moment?
Can you please change my existing reservation, due to an emergency?
Sure, I am happy to help you.
Thank you.
Please, provide me your name to check your reservation status.
My name is Frank Clark.
Ok, please wait for a while. I will check with it and get back to you.
Sure.
Sorry, there is no reservation found on your name in our records.
Ok, no issue. Thank you.
Thank you for reaching us, have a good day.