Hi. I am Charles Collins.
Hello. How can I help you the best today?
Owing to an emergency, I want to cancel my recent reservation. Can you please help me in this?
Sure, I can help you in that.
Thank you.
Please wait, let me check your reservation status.
Sure.
Sorry Charles Collins, there is no active reservation on your name to cancel it.
Not a problem, thank you.
Thanks for approaching us.