Hi.
Hello. How can I assist you now?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I will help you with that. Can I have your name please?
Sure, my name is Brian Lewis.
Ok, please wait a moment to check your reservation status.
Ok.
Sorry Brian Lewis, no reservation has found under your name to cancel.
That's ok, thank you.
Thank you for choosing us, have a good day.