Hello.
Hello.
I am Karen Wright.
What service that you are looking from our agency?
I want to cancel my flight ticket, can you please help me with that?
Sure, I am glad to help you with that.
Thank you.
Please wait a moment to check your previous reservation.
Ok.
We regret to inform you that, there is no reservation on your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for approaching us, hope you have a great day.