Hi.
Hello. How can I assist you at this moment?
I want to cancel my reservation, can you please help me with this?
Sure, can I have your good name please to check your  reservation status?
Thank you for accepting my request, myself Raymond Wright.
Ok,  please wait a moment.
Sure.
Sorry Raymond Wright, no reservation has found under your name to cancel.
Not an issue, thank you for searching.
Thank you for choosing us, have a good day.