instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. 
 agent: Hello, How can I assist you? 
 customer: Book my ticket with the name of Brenda Hall, as there is a Arts and crafts festivals at Charlotte, CLT. 
 agent: Sure, May I know your preferred travel dates? 
 customer: My preferable dates are from 12/12 to 12/14. 
 agent: Do you prefer any connections? 
 customer: Yes, I need. 
 agent: Where do you want to start from? 
 customer: Washington, IAD is my travelling point. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: We found a flight, with a single connection available for you. 
 customer: Ok. Confirm my ticket. 
 agent: The airline is Southwest, airfare is 100 & Flight number is 1023. 
 customer: Thank you for availing me. 
 agent: Your booking is done. Thanks for your presence.
answer:
book


question:
customer: Hello. 
 agent: Hello. 
 customer: Myself Angela Mitchell. 
 agent: Angela mitchell, how may I aid you? 
 customer: Due to some problems my trip was cancelled so can you please cancel my flight ticket? 
 agent: Sure, please give me a moment to check your ticket status. 
 customer: Ok, thank you for your response. 
 agent: Sorry, no reservation is available by your name. 
 customer: Oh! It's ok no problem. Thank you for your information. 
 agent: Thank you for reaching us.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello, How can I assist you? 
 customer: Can you help me in doing a reservation from ORD to BOS? 
 agent: Sure, May I know the travelling dates? 
 customer: My trip dates are Mar 09 to 11. 
 agent: Do you have any connection limit? 
 customer: I need a connecting flight. 
 agent: Is there any other requirements? 
 customer: No. 
 agent: May I know your name? 
 customer: I am Jason Roberts. 
 agent: Sorry, No flights found with your chosen dates. 
 customer: Ok, no issues. Thank you for the information. 
 agent: Thank you for opting us.
answer:
no_flight