Hello. I am Emma Edwards.
Hello, how may I be there for you?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with cancellation?
Sure, let m check the current status and revert to you.
Sure.
We could not find any reservation by your name in our data base.
Ok, thanks for your help.
Thank you for approaching us.