Hello.
Hello, how may I help you?
I have an earlier reservation to sign a new contract for new project, due to some problems it got postponed. Can you please help me in changing my reservation.
Sure, I will help you.
Thank you.
Can I know your name?
Myself Larry Williams.
Please wait.
Ok.
Sorry Larry, there is no active reservation found with your name in our records.
It's ok, thank you.
Most welcome.