Hi.
Hello, how may I aid you today?
Can you help me to cancel my reservation? Because my cricket match is cancelled.
Sure, I am here to help you with this. May I know your name please?
Sure, my name is Betty Smith. Please check my reservation details under my name.
Please wait for a mean while.
Ok.
Sorry Betty, there is no active reservation found on your name to cancel it in your database.
That's fine, thank you for your information.
You are welcome.