Hello, is this a booking agency?
Yes it is! How may I help you today?
I am Patricia young.
Hi Ms. Young! What can I do for you?
I want to cancel my reservation, help me in canceling my reservation?
Okay, give me one moment while I look that up.
Sure.
It seems your reservation has already been canceled. Is there anything else I can help you with today?
That's fine, for now I'm ok with this.
Okay, thanks for calling us and have a nice day!.