Hi. I am Robert Hernandez.
Hello, how can I help you?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I am here to aid you.
Ok.
Please wait for a while, I will check the status and revert to you.
Sure.
Thank you for waiting, we did not find any reservation on your name.
That's ok, thank you.
Thank you for choosing us.