Hi.
Hello, how can I guide you for today?
I want to cancel my reservation, can you help me with that?
I will help you with that.
Thank you.
May I know your name?
Donna Green here.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, thank you.
Thank you for contacting us, have a nice day.