Hi.
Hello. How may I aid you today?
Can you please help me in changing my existing reservation?
Sure, I will help you with that. Can I know your name to check your previous reservation?
I am Christopher Perez.
Please wait a moment to check.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, no problem. Thank you.
Thank you for approaching us, hope you have a great day.