Hello.
Hello. Do you need any assistance from our agency?
Can you please cancel my reservation, due to an emergency?
Sure, I am oblige to help you. On whose name you have booked your flight ticket?
Thank you. My name is Kimberly Hall.
Please allow me a moment.
Sure.
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your booking.
Ok, no issue. Thank you.
You are welcome and have a nice day.