Hello. I am Emma Anderson.
Hello, how may I render you today?
Due to demise of my grand mother, I want to cancel my recent reservation. Can you please help me?
Sure, I will help you with that.
Thank you.
Please wait for a minute.
Ok.
Thank you for waiting, we found a reservation on your name. Shall I proceed to cancel it?
Yes, you can cancel.
Your reservation has been cancelled.
Thank you for your help.
Thank you for approaching us.