Hello, myself Lisa Lee.
Hello Lee, how can I aid you?
I want to change my reservation as my father is unwell. Could you please do that for me?
Sure, I can do that for you. Let me check your reservation status in our database.
Sure.
Lee, I did not find any reservation under your name in our database.
Not an issue, thank you for the information.
You are most welcome and thank you very much for contacting us.