Hello. Cynthia Garcia here.
Hello, How can I help you today?
Due to an emergency, I need to cancel my reservation. Can you please help me with it?
Sure, I will help you with that. Please wait a while.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you.
Thank you for choosing us.