Hi, I am Kimberly Garcia.
Hello, How can I amend you now?
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with the cancellation?
Sure, I can help you.
Thank you.
Please be on hold.
Ok.
There is no active reservation, found with your name to cancel it.
Oh! May be booking is not done properly. Thanks for your response.
Thank you for reaching us.