Hello.
Hello, how may I help you today?
Due to sudden change in my trip to another location, I would like to do some changes in existing my reservation. Can you please help me out?
Sure, may I know your good name?
Andrew Garcia here.
Ok, please wait for a minute.
Sure.
Thanks for waiting, there is no active reservation found on your name.
That's ok, thank you for checking.
Thank you.