Hello.
Hello. How can I help you at this moment?
My holiday trip has been cancelled, could you please help me with cancelling my recent  reservation?
Sure, I will help you with that. Can you please mention your name?
My reservation was done under the name Laura Moore.
Ok, please hold on a moment.
Sure, take your time.
There is no previous reservation available under your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.