Hello.
Hello. How can I help you at this moment?
I have booked a ticket last week to New York to participate in a seminar, but suddenly that seminar got cancelled. Can you please help me to cancel my reservation?
Sure, I am here to help you, for checking your reservation may I know your name please?
Sure, I am David Scott.
Scott, In my database I did not found any reservations with your name.
Ok, not an issue.
Anything else to help you.
No, thank you for your information.
My pleasure, have a nice day.