Hello.
Hello, how can I aid you today?
I just want to change my existing reservation, due to heavy snowfall. Can you please aid me to change it?
Sure, we will aid you with that.
Thank you.
May I know your name?
Sure, my name is Kenneth Moore.
Please wait a minute, I will check your reservation status and get back to you.
Sure.
Sorry, there is no reservation found on your name.
That's Ok, thanks for your help.
Thank you for choosing us.