Hello.
Hello. How can I assist you now?
I want to change my existing reservation, due to heavy rainfall in New York.
Ok, may I know your name please?
My name is Benjamin Collins.
Please wait for a while, I will check the details and get back to you.
Sure.
Sorry Benjamin, there is no reservation found on your name.
That's ok, thanks for your information.
Thank you for approaching us, have a nice day. You are welcome.