In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

Example Input: customer: Hello. 
 agent: Hello. 
 customer: I am Mary Hill. 
 agent: Please let me know, What kind of service you are looking for today? 
 customer: Can you aid me to book a flight ticket from AUS to BOS? 
 agent: Sure, I can help you to make your journey successful. 
 customer: Thank you for positive response. 
 agent: Let me know when you are willing to travel to book a flight? 
 customer: My planned trip dates are Apr 23 and Apr 25 respectively. 
 agent: Which flight you have preferred to travel either a connecting flight or a direct flight? 
 customer: I would like to travel in connecting flight for my journey. 
 agent: At the time of take off and for your return journey, do you have any specific time concern? 
 customer: My return time should be in the afternoon. 
 agent: If you can help me with your name, I can begin looking up for the availability of flights. 
 customer: Please reserve my ticket with my name which I have already mentioned above. 
 agent: Thank you for providing all necessary details, please stand by I will check and revert to you. 
 customer: Take your time. 
 agent: Thank you for waiting and we have found a flight in an business class with 1 connection in United Airlines and the fare of your flight will be 900. Do you like me to proceed your booking with this flight? 
 customer: Please proceed with these airlines. 
 agent: Your ticket has been reserved with flight number 1028. 
 customer: Thank you for your service. 
 agent: Thank you for availing us.
Example Output: book

Example Input: customer: Hi, Patrick Smith here. 
 agent: Hello. How can I help you? 
 customer: We friends were planning to go for Nutshell Bike Tour to Austin, TX-AUS on 08/16. Can you hold me a ticket with single connecting flight? 
 agent: Sure, may I know source code and return journey date please? 
 customer: Sure, I will be back on 08/18 at Orlando, FL-MCO. 
 agent: There is a flight with single connection, can I proceed for booking in 1004 flight? 
 customer: Ok, please proceed. 
 agent: Your booking is done in UA airlines, have a safe journey. 
 customer: Thank you. 
 agent: Thank you for choosing us.
Example Output: book

Example Input: customer: Hello, I am Susan Smith. 
 agent: Hello Susan Smith. What kind of service you are expecting from us? 
 customer: I want to book a ticket from DCA to MSP for visiting Mill city museum. Can you help me in that? 
 agent: Sure, we are here to help you. Kindly mention your preferable dates on which you want to travel? 
 customer: My travelling dates are 10/21 to 10/23. 
 agent: Do you have any other specifications to be met? 
 customer: Yes, My price limit is 5000 with single connection. 
 agent: We are glad to inform you that we found an UA airline which is as per your requirement. Shall I proceed to book? 
 customer: Ok, You please proceed with it. 
 agent: Your booking has been reserved with flight number 1024. 
 customer: Thank you for your service. 
 agent: Thanks for contacting us, have a pleasant journey.
Example Output:
book