Hello.
Hello. How can I assist you at this moment?
I want to cancel my recent reservation due to bad weather condition, can you please help me with that?
Sure, I will assist you with that. Can you please mention your name?
My name is Shirley Adams.
Ok, please hold on a moment.
Sure.
There is no previous reservation available under your name.
Not an issue, thank you.
Thank you for reaching us.