Hello.
Hello, how best I can serve you at this moment?
I want to change my reservation, can you please help me?
Sure, we are here to help you. May I know your name please?
Thank you. My name is Kenneth Turner.
Ok, please be on hold.
Sure.
Thank you for your time. Sorry we could not find any reservation on your name.
Ok, not a problem. Thank you.
Thank you for choosing us.