Hello.
Hello, how may I assist you today?
I have an important meeting on the same dates, so I am unable to travel the trip. Can you please help me with flight ticket cancellation?
Sure, may I know your name for the cancellation process?
Thank you so much and my name is Gary Thomas.
Unfortunately, we did not found any reservation on your name.
Not an issue with that one, I think the ticket has cancelled by my brother. Thank you so much for your help.
Welcome, thank you for reaching us.