Hi.
Hello. How can I assist you?
Please help me to change an existing reservation as my tournament  got postpone due to bad weather conditions.
Ok, may I know your name to check for your reservation?
 I am Dennis Walker.
Ok, please wait a moment.
Sure.
Sorry, there are no reservations been found on your name to proceed.
No issues, thank you for your information.
Thank you for choosing our agency, have a nice day.