Hi,.
Hello, how may I aid you for today?
Please change my existing reservation owing to an emergency.
Yes, I am here to help you about that. Can you please provide your name to check the active reservations under your name?
I am Patrick Wilson.
Hold on for some time to check the reservation status.
Sure.
Sorry Wilson, I have not found any active reservations under your name to change.
Thank you.
Most welcome, thank you for choosing our service.