Hello.
Hello. How can I assist you now?
Owning to an emergency. I want to cancel my recent reservation. Can you help me?
Sure, I will help you with that.
Thank you.
Can I have your name please to check your reservation status?
Sure, I am Betty Garcia.
Ok, please be on hold for a moment.
Sure.
Sorry Betty Garcia, no reservation has found under your name to cancel.
That's fine, thank you for your information.
Thank you for choosing us, have a good day.