Hello.
Hello, how may I help you?
Karen Anderson here. On the occasion of our anniversary I had booked a ticket to my home, but, due to some office issues the trip got cancelled. Can you cancel my recent booking?
Sad to hear that, please give me a moment, I will try my best.
Sure, I will wait.
Sorry Karen, there is no reservation showing on your name.
Ok, no problem, thank for your quick response in searching and providing your information.
Thank you for showing interest in helping me.