Hi.
Hello, how can I assist you for the day?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you.
Thank you.
May, I know your good name?
I am Katherine Lopez.
Please wait for a moment.
Sure.
Sorry, we found no reservation on your given name.
No problem, thanks for the information.
Thank you for reaching us.