Hello.
Hello, how can I guide you?
I am Patricia Taylor. I have decided to cancel my reservation due to my booked airlines has not providing best services  now a days. So do that for me.
Firstly sorry for the inconvenience Taylor. Give me a minute for checking.
Sure, take your time to check.
Sorry, there is no active reservation found under your given name.
No, I won't accept it because I have remembered that the booked month. So, recheck with that.
Sorry, there is no reservation found. I have re-checked Taylor.
Oh! I will check my confirmation mail and I will contact you again if any queries. Anyway, thank you for your time.
Thank you for the feed back, we will improve our services.