Hello.
Hello, how may I help you?
Due to sudden work at my office, I am unable to travel now. Can you please help me for cancellation?
Sure, I am here to help you for this. May I know your name please?
Sure, I am Susan King.
Just a moment, let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found under your name.
Ok, Thank you for your help.
Thank you very much for contacting our agency.