Hello.
Hello, how can I assist you?
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me with that?
Sure, I will help you with that.
Thank you.
May I know your name to check your current reservation?
Myself Dorothy White.
I am sorry to inform you that there is no reservation found on your name.
No problem, thank you for your information.
Thank you.