Hi.
Hello. How may I be of your service?
I would like to cancel my reservation due to sudden demise of my great grandmother.Can you help me with it?
Sure, can you please provide me your name to check your reservation status?
Carolyn Roberts is my name.
Please wait a moment.
Sure.
Thanks for waiting, we did not found any reservation with this name.
Ok, thank you for the information.
You're welcome. Have a nice day.