Hello.
Hello, how can I assist you?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, I can help you with that. May I know your good name please?
Justin Williams here.
Ok, please wait for a while.
Sure.
Justin Williams, there is no active reservation found under your name to do cancellation.
No problem, thanks for the information.
Thank you for choosing us, have a nice day.