Hello, Susan Martinez here.
Hello. How may I help you Martinez?
My client meeting got postponed, so I need to change my reservation. Could you help me out?
Sure, I will help you with that. Please wait for a minute to check that reservation details in our database.
Sure.
I checked in our database, but I did not find any reservation with your name.
No problem, thank you for helping me.
It's my pleasure, have a great day.