Hello.
Hello. How may I guide you today?
Can you please cancel my reservation, due to cancel of my trip with friends?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
My name is Scott Hall.
Please wait a moment.
Sure.
We regret to inform you that, there is no reservation found on your name in our reservation list.
Ok, not an  issue. Thank you.
Thank you for reaching us.