Hello.
Hello, do you need any help from us?
I want to change my existing reservation due to postpone of my event. Can you please help me?
Sure, could I have your name please?
I am Melissa Jackson.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name to make changes further.
No worries, thank you for the information.
You are welcome, have a great day.