Hello,.
Hello, how can I assist you?
Can you please help me in changing my existing reservation, as my exam got postponed.
Sure, I can help you with that. May I know your good name please?
Myself, Emma Martinez.
Ok, please wait while I'll check your reservation status.
Ok.
Emma Martinez, there is no active reservation found under your name to do changes in that.
Ok, no issues. Thank you for your help.
Thank you for choosing us.