Hi. I am Betty Hill.
Hello, how may I help you today?
I would like to change my reservation, owing an emergency. Can you help me?
Sure, we are glad to help you to change it.
Ok.
Please wait for a moment and I will check the present status of your recent reservation to change it.
Sure, I will be waiting.
Thanks for waiting, there was no reservation found on your name in our database.
That's ok, thank you for checking.
Thank you for choosing us.