Hello.
Hello. How can I assist you today?
I have a severe health problem due to which I can not travel to my home. Can you please cancel my reservation?
Sure, may I know your name please?
My name is Christine Moore.
Please wait for a moment.
Ok.
 I have checked and seen that there is no reservation found under your name.
That's fine, thank you for the information.
Thank you, have a good day.