Hello.
Hello. How may I assist you now?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
I am Andrew Perez.
Please wait a moment.
Ok, take your time.
We regret to inform you that, there is no reservation found on your name in our records.
That's ok. Anyways, thank you for your help.
Thank you for approaching us, hope you have a great day.