TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: I am planning to change an exiting reservation, due to health issue.Can you please change my reservation? 
 agent: Sure. May I know your name? 
 customer: My name is Patricia Brown. 
 agent: Please wait a while. 
 customer: Sure. 
 agent: Thanks for being waiting, We didn't found any reservation by this name. 
 customer: That's fine, thank you for your help. 
 agent: Thank you for opting us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. I am Elizabeth Lee. 
 agent: Hello, how may I aid you? 
 customer: I would like to cancel my recent reservation as my workshop got cancelled. 
 agent: Sure, please wait a moment I will check and get back to you. 
 customer: OK. 
 agent: Thanks for waiting, unfortunately there is no reservation found with your name. 
 customer: Ok, thank you for your response. 
 agent: Thanks you.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: Jonathan Lopez here. 
 agent: How can I assist you at this moment? 
 customer: I want to reserve a ticket which is direct for me to travel, can you please help me? 
 agent: Sure, I am happy to help you with that. Can I have your travel dates please? 
 customer: Ok, my dates of journey is from 07/28 to 07/30. 
 agent: Ok, please let me know airport codes too. 
 customer: Sure, my planning for a trip is from MCO to JFK. 
 agent: Please be hold on for a moment and I will check for flight availability. 
 customer: Sure, take your time. 
 agent: Ok, I have found a flight in Frontier airlines with connection 1 and price 200, is it ok for you? 
 customer: I need a direct flight. 
 agent: Ok, I will check with that. 
 customer: Ok. 
 agent: Sorry Lopez, no flight is available you with connection 0. 
 customer: No problem. Thank you for your information. 
 agent: My pleasure. Thank you for choosing us, have a great day.

SOLUTION:
no_flight