Hi.
Hello. How may I assist you today?
I want to change my reservation due to health problem, can you help me?
I am sorry to know that. I will help you. Please let me know with your name.
I am Katherine Nelson.
Please allow me a minute.
Sure.
Thank you. Katherine Nelson, I am really sorry to inform you that there is no booking done on your name.
No problem, thanks for checking.
Thank you for reaching us. Have a wonderful time.