Hello.
Hello.
I am Nancy Moore.
How may I help you?
I would like to change my existing reservation to Oakland due to my ill health. Will you help me with this?
Nancy, I am willing to help you. Let me check your reservation status in our records.
Sure, take your own time.
Nancy sorry for inconvenience, no reservation is available with your criteria.
Ok, not an issue. May be something went wrong while booking the ticket previously. Anyways, thank you for providing information.
Thank you Nancy for utilizing our agency.