Hello.
Hello, how may I help you?
I want to change my existing reservation due to sudden rainfall at my source. Can you please help me with this?
Sure, I am here to help you with that, can I know your good name to proceed further?
Myself James Moore.
 I am very sorry to inform you that there is no reservation found under your name in our database.
Ok, not an issue. Thank you for checking.
Thank you for reaching us.