Hi. Eric Lopez here.
Hello, how may I help you?
Can you change my flight ticket reservation? As my travel date for my family vacation in New York has been changed.
Sure, I can do that for you. Please wait for a while, I will check your reservation status in our database and let you know.
Sure.
Lopez, I did not find any reservation under your name in our database.
Ok, that is not a problem. Thank you.
You are welcome and thank you for choosing us.