Hello.
Hello, how may I help you today?
Due to some urgent work, I am willing to cancel my reservation. Can you please help me for this?
Sure, I will help you with that. Let me know your name to check your reservation?
Thank you very much for quick access, myself Rebecca Smith.
Ok, please wait a while.
Sure, I will wait for your response.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Not a big deal, anyhow thank you very much for your kind information.
Thank you for choosing us.