Hi.
Hello. How can I aid you?
Can you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
Sure, We are here to help you.
Thank you.
May I know your name?
I am Katherine Smith.
Give me a minute.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Ok, not an issue. Thank you for your information.
Thank you for opting us.