Hi.
Hello, how may I help you?
I just want to cancel my reservation as I am not well, can you please help me with that?
Sure, I will help you.
Thank you.
'On whose name you have reserved your flight ticket?
I have reserved the ticket on the name Catherine Lopez.
Ok, please hold on a moment, I will check and get back to you.
Ok.
Sorry Lopez, there is no reservation found on given name.
Not an issue, thank you for the information.
Thank you for reaching us.