Hello. I am Joshua Phillips.
Hello, how can I help you Phillips?
I would like to change my existing reservation, due to heavy rainfall my horse riding has been postponed. Could you please help me in changing my reservation?
Sure, I am here to help you.
Thank you.
Please wait for a minute.
Sure.
Sorry, no reservation in done on the name of Joshua Phillips.
Ok, not a problem.
Thank you for reaching us. Have a nice day.