Hi. I am Lisa Lee.
Hello, how may I abet you today?
Due to the heavy rains, I just want to cancel my reservation. Can you help me over that?
Sure, I am here to aid you.
Thanks.
Please wait for a couple of minutes.
Sure, take your time.
Thanks for your patience, no reservation was found on your name to cancel.
It's ok, thanks for checking my reservation status.
Thank you for approaching us.