Hello.
Hello, how may I assist you for the day?
I want to cancel my recent reservation due to an emergency meeting. Can you please help me with this?
Sure, I am glad to help you.
Thank you.
Can I have your name please?
My name is Melissa Hill.
Thanks for your name, please wait for a moment.
Sure.
Thanks for your time, we did not find any reservation on your name to cancel.
No problem, thanks for your information.
Thank you for visiting us, we hope to serve you again.