Hello.
Hello. How may I guide you?
Owning to an emergency, I need to change my travelling dates in the past ticket which is booked in the last week. Can you please modify the ticket?
Sure, I will help you.
Thank you for your response.
Please provide your name to check your reservation status.
My name is Brenda Martinez.
Please wait a moment.
Ok, take your own time.
Brenda, no reservation has been found on your name in our database.
It's ok, thank you for checking my ticket status and providing the information regarding my ticket.
Thank you for choosing us.