Hi.
Hello. How may I help you today?
I made a reservation earlier to visit Newyork in direct flight but now I want to travel in connecting flight. can you help me in changing my reservation?
Sure, I'll help you in changing an existing reservation.
Thank you.
Please let me know your name to check the reservation list.
Charles Walker.
Ok, wait a moment.
Ok.
 Sorry, we couldn't find a reservation on your name to change.
No issue. Thank you.
Thank you for choosing us.