Hello.
Hello, how may I support you?
I have  to change my reservation due to my planned event got postponed. So please help me with that.
Sure, I am here to help you. Can you please let me know your good name?
Thank you. Please check the reservation with my name Betty Lopez.
Sorry, we did not find any active reservation on your name in our records.
Oh! It may not be booked properly. Anyway, thank you for your time.
Thank you for choosing us.