Hi.
Hello. How can I help you?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I am here to help you. May I know your name?
I am Jonathan Nelson.
Thank you. Please be online for a while, I will check your reservation status and let you know.
Sure.
I am sorry, there is no reservation found under your name in our database.
That's ok, thank you.
You are most welcome and thank you for choosing us.