In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello, how can I help you? 
 customer:  I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out? 
 agent: Sure, may I know your name? 
 customer: Charles Turner here. 
 agent: Please wait a second. 
 customer: Sure. 
 agent: Sorry, no reservation found on your name. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for opting us.
no_reservation