Hello.
Hello. How can I help you?
Due to typical weather condition in my place, I would like to cancel my recent reservation. Can you help me with this?
Sure, may I know your name please to check the reservation status?
My previous reservation has done with the name Stephen Baker.
Baker, there is no reservation found with your details.
Ok, not an issue. May be my brother has already cancelled the ticket on behalf of me. Thank you for providing information.
Thank you for contacting us.