Hello.
Hello. How may I help you today?
I want to cancel my reservation due to heavy rains at my destination place, so please help me.
Sure, we are here to help you.
Thank you.
May I know your good name please?
Sure, I am Shirley Phillips.
Please wait for a moment.
Sure.
Sorry to inform you that there is no active reservation found on your given name.
No issues, thank you.
Thanks for contacting us.