Hi.
Hello, how can I help you today?
I am Mary Jones.
Hello Mary.
As my relatives arrived at my home suddenly, I want to postpone my plan to go Austin. Will you please help me in changing my reservation?
Sure, wait a moment to check your previous reservation status.
Ok.
Sorry Mary, there is no reservation found under your name in our database?
That's ok, thank you for your time.
Thank you for reaching us, have a nice day.