Hello.
Hello, how can I aid you?
I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you aid me to change it?
Sure, we are here to help you.
Thank you.
May I know your good name to proceed further?
Sure, Deborah White here from Houston.
Please be on hold.
Sure.
Thanks for your time, there is no reservation found on your name.
Ok, not an issue. Thank you.
Thank you for choosing us.