Hello, I am Amy Edwards.
Hello, how best I can serve you for the day?
I want to change my reservation due to sudden emergency work of my brother.
Sure, we are here to help you.
Thank you.
Can you please wait for a moment, I will check with your reservation and get back to you.
Sure.
Thank you for your time, we are sorry to inform you that, we did not find any reservation against your name.
Thank you for your providing kind information.
Thank you for availing us.