Hello.
Hello, how may I help you?
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you please help me with this?
Sure, I am here to help you. Please help me with your name.
I am Jessica Hernandez.
Thank you. Please be on hold for a while.
Sure.
Sorry, I have not found any reservation under your name in our database.
Ok, Thank you.
You are most welcome.