Hello.
Hello, how may I assist you today?
I am willing to change my reservation due to some emergency issues, so please help me in this.
Sure, I am here to help you to change it.
Thank you for that.
May I know your name, to check with your previous reservation?
Sure, I am Timothy Gonzalez.
Ok, please wait for a couple of minutes.
Sure.
Sorry to inform you that, there was no reservation found on your name to change it.
Not a problem, thank you for informing me.
Thank you for choosing us.