Hello.
Hello, how can I guide you for today?
I am Joshua Young. As I have fallen sick suddenly due to bad weather, I would like to change my recent reservation. Can you help me?
Please give me a minute, I will check your existing reservation status.
Sure, take your time.
Sorry, there is no reservation found under your name.
That's fine, thank you for your help.
Thank you for contacting us, have a nice day.