Hello.
Hello. How may I guide you today?
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
Sure, I will help you with that. Please provide your name to check your previous reservation.
Thank you.. My name is Kathleen Johnson.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
That's fine, thank you for your service.
Thank you for approaching us.