Hello, Nicole Moore here.
Hello, how can I help you?
Due to some personal reasons my trip to Chicago was postponed as if now I want to change my existing reservation. Can you be my helping hand in doing this?
Sure, please wait for a moment, I will check and get back to you.
Ok.
Thanks for waiting. Sorry, there is no reservation found with your name.
Ok, no worries. Thanks for your information.
Thanks for choosing us.