Hello.
Hello, how may I help you?
I would like to cancel my reservation, which is done recently. Can you please help me out in cancellation?
Sure, can I know your name please?
Myself Donald Turner.
Ok, please wait for a while.
Sure, I will wait for your information.
Sorry, there is no reservation found with your name in our records.
Not a big problem, anyway, thank you for the information.
Most welcome.