Hello.
Hello, how can I help you today?
I want to postpone my trip due to an emergency. Can you aid me in amending my reservation?
Sure, may I know your good name?
Thank you. Ticket was reserved on the name Katherine Lopez.
Please wait for a moment.
Take your time.
Sorry to say that, no reservation was found with your good name.
No issues. Thank you for checking.
Thank you for reaching us.