Hello.
Hello, how may I assist you today?
Paul Scott here. I want to change my reservation, due to heavy rainfall in New York, so I want to change my  destination airport.
Scott, please wait for a moment.
Ok.
Sorry, there is no reservation found on your name to change your reservation.
That's ok, thanks for you information.
Are you expecting any other help from me?
No, thank you.
You are welcome.