Hello.
Hello, how may I assist you?
I have some personal matters that need fixing so I need to change my existing reservation. Can you please help me?
Sure, I will help you. Please wait a moment.
Sure.
To check the reservation process we need your name, can you please share me your name.
My name is Betty Allen.
Unfortunately there is no reservation on your name.
That's not a problem.
Thanks for choosing us.