In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. 
 agent: Hello, how can I assist you for the day? 
 customer: Can you please cancel my reservation due to sudden demise of my grand father? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: May, I know your good name? 
 customer: I am Pamela Hernandez. 
 agent: Sorry, we found no reservation on your given name. 
 customer: It's ok, thank you for checking. 
 agent: Thank you for reaching us.

Answer: no_reservation


Question: customer: Hi, I am Timothy Campbell. 
 agent: Hello, what can I do for you today? 
 customer: I am planning to travel to New York to celebrate my cousin birthday. Can you make a reservation with a single connection? 
 agent: Sure, could you please share your travelling dates? 
 customer: Sure, I need to fly on 06/09 and 06/11. 
 agent: Ok, may I know your near by airport codes? 
 customer: Sure, I need to deviate from Austin AUS. 
 agent: Kindly mention your destination airport code? 
 customer: Sure, my landing point is LGA. 
 agent: There are no flights found on your requested dates. 
 customer: Ok, not an issue. 
 agent: Thank you for reaching us. 
 customer: Thank you for your information.

Answer: no_flight


Question: customer: Hi. I am James Hall. 
 agent: Hello. How may I help you now? 
 customer: I want to conduct a beer festival at Dallas & Fort Worth. Can you help me in my booking? 
 agent: Sure, I can help you with that. May I know from where you would like to start? 
 customer: My origin is Boston, MA - BOS. 
 agent: Ok, when would you like to travel? 
 customer: I will start my journey on 07/03. I will return on 07/05. 
 agent: Ok, help me with your airport codes of your source and destination? 
 customer: My destination is Dallas & Fort Worth, DFW. 
 agent: Ok, please wait. 
 customer: Sure. 
 agent: Sorry, no flights are available on your specified dates. 
 customer: Not an issue. 
 agent: Thanks for contacting us, have a nice day. 
 customer: Thank you.

Answer:
no_flight