Hi.
Hello. How can I assist you?
I would like to change my reservation due to some emergency work at my home, can you please help me?
 Sure, let me know your name to check your reservation details in our database.
Myself Susan Jones.
Thank you, please wait for a while.
Sure.
We are regret to inform you that there is no active reservation on your name in our data.
That's fine, thank you for checking.
Thank you for reaching us.