Hello.
Hello, how may I assist you now?
I would like to change my reservation as I am leaving for delegates meet, can you please help me out?
Ok, may I know your name so, I can check with your booking status?
Charles Collins here.
Please be on hold for a while.
Sure.
There is no reservation by your name. Sorry for the trouble.
Ok no problem, thank you for your services.
Thank you for choosing us. Have a nice day.