Hello.
Hello, how can I be your guide for today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
I am here to help you with that. Can you please provide your name to check our booking list?
Paul Phillips here.
Please be on hold to check the reservation status with your name.
Sure.
I apologise to say this Paul Phillips, there is no active reservation with your name in our booking list to cancel your reservation.
No problem, Thanks for the information.
You are welcome, thank you for reaching us. Hope you have a nice day ahead Paul Phillips.