Hi.
Hello. How can I help you?
My friend want to cancel her reservation because she got some urgent work at her home, can you please help me to cancel her reservation?
Sure, I will help you. Please wait a while.
Ok.
May I know her name please?
Sure, her name is Nicole Garcia.
There is no reservation found on her name.
That's fine, thank you for checking.
Thank you for reaching us.