Hello, I am Richard Edwards.
Hello, How can I be of your service?
I want to cancel my recent reservation as my business trip got cancelled. Please help me out with cancellation.
Sure, I can help you in that.
Thank you so much.
Please hold on for a while.
Ok, I will definitely wait.
Sorry Richard Edwards, there is no active reservation on your name to cancel it.
No issues, thanks for the valuable information.
Thanks for choosing us.