Hello.
Hello, how may I help you today?
Due to some health issues, I would like to cancel my trip. Can you please cancel my reservation?
Sure, I am here to help you with this. May I know your name please?
My name is Anna Williams.
Please wait for a moment.
Sure, take your time.
Sorry Anna, there is no reservation found as per your name to cancel it.
Its ok, no issues. Thank you for the information.
You are welcome always.