Hi.
Hello, how can I help you?
Due to heavy rains my shuttle match is postponed. please help me to cancel my recent reservation.
Sure, May I know your name?
Yes, I am Janet.
Ok, Please wait for a moment.
Sure.
Thank you for your patience, There is a reservation on your name. Shall I proceed for cancellation?
Yes, you can.
Sure, your ticket has been cancelled.
Thank you for your help.
Thank you for reaching us.