Hi.
Hello. How may I assist you now?
Could you please change my existing reservation due to postpone of my exams?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
My name is Laura Taylor.
Please wait a moment.
Sure.
We regret to inform you that, there is no reservation found your name in our records.
Not a problem, thank you for checking.
Thank you for approaching us, have a great day.