Hello.
Hello. How can I aid you today?
I need to change my existing reservation due to my conference has been postponed. Can you please assist me to change it?
Sure, I am here to help you. May I know on whose name the ticket has been booked formerly?
Thank you, Please check my reservation on the name of Pamela Hall.
Sorry Pamela Hall, there are no flights reserved on your given name formerly.
That's Ok, thanks for your assistance.
Welcome, thank you for choosing us. Have a great day.