Hello.
Hello, how can I aid you at present?
Due to an emergency, I want to change my reservation. Can you help me?
Sure, I am glad to help you.
Thank you.
Can I have your name please?
Karen Thomas here.
Thanks for your name, please wait.
Sure.
Thank you for waiting, no reservation was found on your name to change.
No problem, Thanks for the information.
Thank you for choosing us.