Hello.
Hello.
My name is Nancy Hernandez.
What kind of service are you looking for, Nancy?
The event which I am going to attend has been cancelled, so I want to cancel my recent reservation.
Ok, please hold on for a moment, I will go through your existing reservation details.
Sure, take your time.
There is no reservation found under your name to cancel that, Nancy.
Ok, not an issue. Thank you for your response.
My pleasure, thank you for choosing us.