Hi.
Hello, welcome to UB agency. How can I help you?
Benjamin Roberts here, want your help to cancel my ticket due to sudden change of our plan, can you please do it?
Roberts, let me check your reservation details to do cancellation.
Ok, take your time.
I didn't find any reservation on your name to cancel it.
It's alright, no problem. I think the ticket is not reserve properly while I am booking. Thank you for checking.
Yes, may be. Thank you for reaching us.