In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello,. I am Susan Gonzalez. 
 agent: Hello, how can I help you? 
 customer: I need to book a flight ticket from Seattle to meet my grandparents after a long time in Washington. Can you please help me in booking? 
 agent: Sure, may I know your planned travel dates? 
 customer: My depart is on 03/17 and arrival on 03/19. 
 agent: Please share me your source and destination codes. 
 customer: My source code is WA-SEA and destination code is DC-IAD. 
 agent: May I know your price limit? 
 customer: I can spend up to 5000. 
 agent: Please wait for a moment. 
 customer: Ok. 
 agent: Thanks for waiting, sorry to say that, no flights were found with your details. 
 customer: Ok, no issue. 
 agent: Thank you for opting us. 
 customer: Thank you for your support.
[A]: no_flight


[Q]: customer: Hello. My name is Ryan Perez. 
 agent: Hello, how may I help you? 
 customer: I would like to travel from ORD to LAX, could you help me out? 
 agent: Sure, please share your travel dates. 
 customer: My preferable dates are from 09/14 to 09/16. 
 agent: I found a flight 1000 of AA airlines matches with your preferences, can I proceed? 
 customer: Please proceed with the booking. 
 agent: Your ticket is booked. 
 customer: Thank you, have a good day. 
 agent: Thank you for reaching us.
[A]: book


[Q]: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: Can you please help me to change my active reservation as my meeting was changed? 
 agent: Sure, may I know your name please? 
 customer: Gregory Johnson. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Sorry, there is no active reservation found with your name in our records. 
 customer: Ok, no problem in that. Thank you. 
 agent: Most welcome.
[A]:
no_reservation