Hello.
Hello, how may I support you?
Due to the sudden change in climate, my FIFA tournament has been cancelled. So can you please help me to cancel my recent reservation?
Sure, may I know your name to cancel your reservation?
My name is Michelle Brown.
Ok, please wait for a moment.
Sure.
Thanks for waiting, no reservation found with your name to cancel your reservation.
That's not a problem. Thank you.
Thanks for choosing us.