Hello. My name is Jacob Green.
Hello Jacob, how can I assist you?
Actually, I have booked a ticket to LAS for a music concert, but due to bad climatic conditions, the concert is postponed.
Ok Jacob, do you want me to change the reservation or cancel the ticket?
Could you help me in changing my existing reservation?
Sure, can you please wait for a moment?
Sure, take your time.
Jacob, according to our records there no reservation done.
That's ok. Thank you for your time.
Your welcome Jacob, thank you for choosing for agency.