Hi.
Hello. How can I aid you?
Owing to an emergency  had to request for this change reservation.
Sure, I can help you. May I know your name?
My name is Kathleen Jones.
Give me a minute.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
Thank you.
Thank you for reaching us.