Hello.
Hello, how may I help you today?
My planned trip got cancelled due to some financial issues in the family. So, I decided to cancel the ticket. Can you please help me in cancelling the ticket?
Sure, I am here to help you with this. May I know your name please?
Thank you for accepting my request. My name is Michelle Green.
Please wait for a moment to check for the availability.
Ok, I will wait for your response.
Sorry Green, there is no reservation found under your name to cancel it.
Oh! It is sad to hear from your agency. Anyways thank you for checking the status of my recent ticket.
You are welcome always.