Hello.
Hello. May I know your good name please?
Sure, I am Karen Martinez.
How are you doing Mr. Karen?
I am doing well.
That's good to hear. How can I assist you?
Because of my health issue I want to change my existing reservation.Can you please help me?
OK, don't worry I will help you with that. Please give me a minute so that I can check with your details.
Sure, take your time.
Thank you for waiting. Sorry, there is no existing reservation to be changed.
OK, that's fine. Thank you for your information.
Thank you for choosing us. Have a nice day.