Hi.
Hello, how can I assist you?
I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, I can help you with that. May I know your good name please?
Thank you. Scott Turner here.
Ok, please wait while I'll check your reservation status.
Ok.
Scott Turner, there is no active reservation found under your name to do cancellation.
 Not a big issue, anyhow thank you very much for checking the reservation status.
Thank you for choosing us.