Hello.
Hello, how may I assist you?
My name is Robert Lopez.
Glad to meet you Lopez.
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, hold on for a moment. Let me check. Sorry Lopez, there are no flights reserved on your given name.
That's ok, thank you for checking.
Welcome, thank you for choosing us.
Welcome.
Have a great day.