Hello.
Hello, welcome to our agency. How may I assist you?
Can you help me in changing my existing reservation? As I have an urgent meeting to attend.
Sure, may I know your name please to validate your reservation in our database?
Well, my name is Patrick Nelson.
Nelson, please wait for a minute. I will check the status of your reservation.
Ok, take your time.
Nelson, I had found nothing to substantiate your reservation.
I guess there is a problem occurred while booking the ticket. Anyways, thank you for the information.
Thank you for utilising our services.