Hello.
Hello. How can I help you today?
My scheduled examination dates has been cancelled, can you please help me with cancelling my recent reservation?
On which name your reservation has booked previously?
My reservation has done with the name Emily Thompson.
Sorry to inform you that, there is no reservation under your name to cancel.
That's ok, no issues. Anyways, thank you for the information.
Do you need any other help?
No, thank you for asking.
Ok, thank you for reaching us.
You are welcome.
Have a nice day.