Hi.
Hello, how may I assist you?
Can you please help me in changing my existing reservation?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Anthony Williams.
Thank you very much. Please wait for a while, let me check your reservation status in our database.
Ok.
 I am very sorry to inform you that there is no reservation found under your name in our database.
No issues, thank you.
Thank you very much for approaching our agency.