Hello, I am Kevin Baker.
Hello, Kevin Baker, how can I aid you today?
Can you please help me in cancelling my reservation as the award function which I got selected is postponed?
Sure, we are glad to help you. Please wait for a couple of minutes.
Ok.
Thank you for waiting, we are sorry to say that no reservation has found based on you specified name.
Ok, thanks for the information.
Thanks for choosing us, have a pleasant day.