TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: Can you aid me in booking a flight ticket from MSP to HOU? 
 agent: Sure, may I know about the planned travel dates? 
 customer: I am planning to start on Sep 29th and return back on Oct 1st. 
 agent: Do you have any specifications? 
 customer: I prefer to travel in economy class. 
 agent: May I know about the connection limit? 
 customer: Make sure that connection limit is 1. 
 agent: Please provide me the name. 
 customer: I am Anna Thomas. 
 agent: Here, there are no flights are available for your desired intent. 
 customer: No issues. Thank you for checking. 
 agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello,. 
 agent: Hello, how can I help you? 
 customer: I am Stephanie Harris. As my cultural fest was postponed, I want to change my existing reservation. Could you please help me? 
 agent: Ok Harris, I will be back with your details. 
 customer: Ok. 
 agent: No reservation found with your details. Thank you Harris, have a nice day. 
 customer: No problem, Thank you for your information.

SOLUTION: no_reservation

PROBLEM: customer: Hello, I am Rachel King. 
 agent: Hello, How can I be your helping hand the day? 
 customer: Due to bad weather condition, I want to cancel my reservation ticket. Can you help me out in this? 
 agent: Sure, I am here to help you. Please wait for a minute, I will be right back. 
 customer: Sure. 
 agent: Thanks for being patient. We did not find any reservation with your name to cancel the reservation. 
 customer: It's ok, not a problem. 
 agent: Thank you for contacting us. 
 customer: Thank you for your information.

SOLUTION:
no_reservation