Hi.
Hello, How may I support you?
I am Ronald Nelson.
Ok.
Owing to emergency I want to cancel my recent reservation. Can you help me with that?
Sure, we are here to help you.
Thank you.
Please wait for a while.
Sure.
Thanks for waiting, we are sorry to inform you that, there is no active reservation on your name to cancel.
That's ok, no problem. Thank you for the information.
Thank you for opting us.