Hello.
Hello, how can I help you today?
Can you please help me in changing my existing reservation?
Sure, Let me know your name to check your reservation?
Myself Richard Clark.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Not a big deal, anyhow thank you very much for checking the reservation status.
Thank you for choosing us.