Hi.
Hello, how may I help you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me in this?
Sure, we are here to help you.
Thank you.
May I know your good name please?
Daniel Lee here.
Please wait a minute.
Ok.
Sorry, there is no active reservation on your name to cancel.
No issues, thank you.
Thank you for reaching us.