Hello. Scott Davis here.
Hello, how can I assist you at this moment?
I will be cancelling my previous booking due to my flu, can you please help me?
Sure Scott, I am happy  to help you with that.
Thank you for your positive response.
Please wait a moment to check your reservation status.
Ok, I will be waiting for your response.
Sorry Scott Davis, no reservation has found under your name to cancel.
That's fine, no issues. Thank you for checking.
Thank you for choosing us, have a good day.