Hi.
Hello. How may I assist you?
Due to busy schedule, I had to request you to change my reservation. Can you help me out?
Sure, I will help you. Please wait for a while, I will check your reservation status and get back to you.
Ok.
For checking, may I know your name?
My name is Jason Hill.
Sorry Hill, I did not find any reservation under your name in our database.
No issues, thank you for the information.
You are most welcome and have a nice day.