Hello.
Hello, how can I best assist you now?
Due to some emergency, I need to change my existing reservation. Can you help me in doing that?
Sure, I can help you in that.
Thank you.
May I know your good name please to track the details?
I am Raymond Allen.
Ok, please wait for a while.
Sure.
We are sorry to say that, there is no active reservation found on your name.
Ok, not an issue. Thank you for the information.
Thanks for approaching us, wish you a great day.