Hi.
Hello, how can I assist you today?
Due to sudden demise of my grand father, I want to cancel my recent reservation. Can you help me with that?
Sure, may I know your good name?
My name is Thomas Jackson.
Please wait for a moment.
Ok.
Sorry to say that, no reservation was found with your good name.
No worries at all, thank you for your information.
Thank you for opting us.