Hello.
Hello, how may I provide assistance to you?
Can you please help me to cancel my reservation as I am unable to do it myself?
Sure, we are here to help you.
Thank you.
May I know your good name please?
My name is Raymond Smith.
Please wait a minute.
Sure.
Sorry, there is no active reservation on your name in our portal to cancel.
No problem, thank you for checking it.
Thank you for opting us.