Hi.
Hello, how can I help you?
Can you help me to change my reservation to next week?
Sure, please let me know your name.
Sure, my name is Carol Adams.
Thank you. Please wait for a while, let me check your reservation status.
Sure.
Sorry, there is no reservation found under your name in our database.
No issues, thank you for your time.
You are most welcome and thank you for choosing us.