Hi.
Hello, how may I aid you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I am Dorothy Harris.
Ok, please wait a moment.
Sure.
Thank you for your valuable time, unfortunately no reservation found with provided name.
Ok, no issues. Thanks for the information.
Thank you for availing us.