Hi.
Hello, How can I support you today?
Owing to an emergency, I have to cancel my reservation. Can you help me in doing that?
Sure, we are gleeful to help you for cancellation. To proceed further can I know your good name please?
I am Rachel Hall.
Thanks for your name. Please wait a while.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thank you for the information.
Thank you for opting us, Have a great day.