Hi, I am Carol Edwards.
Hello. How may I serve you today?
I need to cancel my reservation as my examinations got postponed. Can you help me with it?
Sure, I'll help you in cancellation. Please wait a moment I will check the reservation status.
Sure.
Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's ok, thank you for the response.
Thank you for approaching us.