Hello,.
Hello, how can I help you?
I am unable to travel to airport to board my flight due to severe accident in my way to airport. Can you help me in cancellation of my reservation?
Sure, I am willing to help you. May I know your name please?
Thank you. I am Barbara Clark.
Ok, wait a minute please.
Sure.
Thank you for waiting.
My pleasure.
Sorry to say no reservation found on your name.
Ok, no issues. Thanks for the information.
Thank you for reaching us, have a nice day.