Hello.
Hello, how can I help you?
Owing to an emergency, I want to cancel my recent reservation. Can you help me?
Sure, may I know your name please?
Ok, I am John Miller.
Ok, please wait for a while.
Sure.
We found a reservation with your given name, shall I cancel it?
Yes, you can.
Your flight ticket has been cancelled.
Thank you for your help.
Thank you for choosing us.