Hello, I am Kenneth Walker.
Hello, how can I best help you now?
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
Sure, that is what I am here now.
Thank you.
Please hold on a moment.
OK.
Sorry to inform that, there is no active reservation found on your name.
No problem, thank you for the information.
Thanks for connecting us, have a great day.