Hello.
Hello. How may I aid you today?
I want to change my existing reservation due to bad health issues, can you help me out?
Sure, we are here to help you. Can I have your name please?
Thank you. I am Michael Collins.
Ok, please wait a minute I will get back to you with the present status.
Sure.
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
Ok, no problem.
Thank you for approaching us.