Hello, I am Jessica Baker.
Hello, how can I serve you today?
I just want to cancel my recent reservation due to sudden demise of my great grandmother.
Sure, wait for a moment.
Ok.
Thanks for waiting, we found a reservation on your name. Shall I proceed to cancellation?
Ok, you can proceed for cancellation.
Your flight ticket has been successfully cancelled.
Thanks for your help and service.
Thanks for choosing us.