Hello.
Hello, how can I render you?
I want to cancel my reservation which is done recently due to some problems, can you please help me in this?
Sure, I can help you with that. May I know your good name please?
Sure, my name is Kathleen Thomas.
Please wait for a while.
Sure, I will wait.
Kathleen Thomas, there is no active reservation found under your name to do cancellation.
Ok, not an issue.
Thank you for choosing us.