Hello.
Hello. How can I help you?
I have reserved a ticket previously to New York, but unfortunately I have a business meeting in my hometown, so I want to change my reservation, can you help me?
Sure, I am here to help you. For checking your reservation, may I know your name?
I reserved the ticket on the name Christopher White.
Ok, please be online for sometime. I will check your reservation status and get back to you.
Sure, take your time.
White, I did not find any reservation by your name in our database.
That's fine, I will check for other alternative. Anyway, thank you for your information.
You are welcome and thank you for contacting us.