Hi.
Hello. How may I help you?
I want to cancel my recent  reservation due to sudden cancellation of my trip. Can you help me?
Sure, I will help you. May I know your name?
Linda Phillips.
Thank you. Please wait for a while, let me check your reservation status.
Ok.
Sorry, I did not find any reservation under your name in our database.
That's Fine, Thank you for the information.
You are most welcome.