Hi.
Hello, how can I guide you for today?
Can you please change my reservation?
I will help you with that.
Thank you.
May I know your name?
I am Helen Roberts.
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait for your reply.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for contacting us, have a nice day.