Hello,.
Hello, how can I help you today?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, Let me know your name to check your reservation?
Myself, James Edwards.
Ok, please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for checking.
Thank you for choosing us.