Hi.
Hello, how may I help you today?
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation.
Sure, I am here to help you. May I know your name please?
Steven Smith here.
Ok, wait for a moment please.
Ok.
Sorry to say, that there is no active reservation found on your name to cancel it.
That's ok, thank you for your help.
You are welcome.