Part 1. Definition
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Part 2. Example
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Answer: no_reservation
Explanation: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Part 3. Exercise
customer: Hello. 
 agent: Hello. 
 customer: I am Laura Wright. 
 agent: Can you please let me know how may I help you? 
 customer: I would like to book a ticket to Washington DC , can you please help me in booking? 
 agent: Sure, I am here to help you. Will you please share your travelling dates? 
 customer: I am travelling on these dates 11/18 and 11/20. 
 agent: Ok, can you please mention the source and destination airport codes? 
 customer: I am flying from HOU to DCA. 
 agent: Ok, I found a flight AA airlines with connection limit 1 and the price is 100. Can I reserve your ticket? 
 customer: Sure, you can proceed with this flight. 
 agent: Ok, your ticket is booked with the flight number 1028. 
 customer: Thank you for your services. 
 agent: You are welcome. Thank you for choosing us.
Answer:
book