Hello,.
Hello, how may I aid you at this moment?
I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?
Sure, I am here to help you.
Thank you.
May I know your name?
My name is Amanda Harris.
Ok, please wait for a while.
Sure.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for the information.
Thank you for contacting us.