Hi.
Hello. Can you please let me know how may I assist you?
I need to cancel my reservation as my exams got cancelled. Can you assist me with that?
Sure, I am here to assist you with the ticket cancellation.
Thank you for your assistance.
May I know the name with which you have reserved the previous ticket?
Sure, I have reserved my flight ticket with my name Benjamin Miller.
Ok, please give me a minute. So that, I will check your ticket status in our portal and get back to you.
Sure, I will wait for your rsponse.
I regret to inform you that, there is no active reservation on your name to cancel the ticket.
Not a problem, anyways thank you for the information.
You are welcome. Thank you for choosing us.