Hi.
Hello, how may I oblige you today?
I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this?
Sure, I can change your reservation right now. Before that I need to know your good name please?
My name is Sarah Carter.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Not a problem, thank you for the information.
Thank you for choosing us.