Hello. I am Edward Nelson.
Hello. how may I help you?
I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me in cancelling my reservation?
Sure Nelson, I am here to help you with that. Let me check your reservation status in our records.
Sure, take your time.
Nelson, sorry for inconvenience, no reservation is found on your name in our records.
That's ok, thank you for your information.
You are most welcome, Thank you Nelson for contacting us.