Hello.
Hello, how can I guide you for today?
Please change my existing reservation due to some health issues?
I will help you with that. May I know your name?
Sure, I am Michael Adams.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, not an issue. Thank you for your information.
Thank you for contacting us, have a nice day.