Hello.
Hello, how can I aid you today?
I am Kathleen Phillips. I have already reserved a direct flight to Houston, but I need a connecting flight in between my journey so that I can meet my friend after a long time.
Ok.
Can you please change my existing reservation?
Sure, I am ecstatic to help you.
Thank you.
Please wait for a while, I will check your reservation.
Sure.
Thank you for waiting, there is no reservation exists with your name.
Ok, it's not an issue. Thanks for your kind information.
Thank you for approaching us.