Hello.
Hi. How may I assist you today?
I want to change my existing reservation, due to some health issue. Can you help me?
Sure, may I know your name for the changing process?
Sure, my name is David Martinez.
Sorry as per your concern I can not amend your reservation, as your reservation is not found as per our records.
Ok, not an problem. Thank you for your information.
Welcome, thank you for reaching us.