Hello.
Hello, how may I serve you at this moment?
I need to cancel my existing reservation, which is done recently. Can you please help me out?
Sure, we are here to help you.
Thank you for considering my request.
May I know your name please?
Myself Melissa Adams.
Ok, please be on hold.
Sure, I will wait for your response.
Sorry, we could not find any reservation on your name.
Not an issue, anyway thank you for the information.
Ok, no issue. Thank you.