Hello.
Hello, how may I serve you at this moment?
I am Rachel Martin, want to alter my recent reservation due to some emergency. Please help me out with that.
Sure, I will help you. Please wait for a while.
Thanks and sure, take your time.
Sorry, there is no reservation existing on your name.
It's ok, thank you for your help.
You are welcome, thank you for reaching us. Have a nice day.