Hi.
Hello, how can I aid you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I'm glad to help you with that. May I know your good name please?
I am Gregory Harris.
Ok, please wait while I'll check your reservation status.
Sure.
Gregory Harris, there is no active reservation found under your name to do cancellation.
Ok, no issues. Thanks for the information.
Thank you for choosing us, have a nice day.