Hi.
Hello, how may I assist you for today?
This is with reference to my booking flight number 1003  with your agency on 03/10 date. I'm sorry to inform you that I won't be able to make it due to some reason, hence I would like to cancel my booking.
Sure, I feel doleful about it. I will definitely help you about it. Can you please help by providing your name to check the previous reservation in our data?
Sure, my name is Gregory Green and the reservation which I want to cancel is also done on the same name.
Sorry Green, I can not find any reservation on your name in our data because your validity of cancellation was completed. It might be automatically deleted in our database.
Ok, I feel gloomy at this situation. I don't have any possibility to deal with this issue, anyway thank you for succour.
My pleasure, thank you for employ our service. Hope you have a great day.