Hello.
Hello, how can I assist you?
Kenneth Edwards here. Due to snow storm in Houston, I will not be able to travel from Seattle. So I want to amend my reservation.
Ok, I can help you with that. Please wait for a while.
Sure.
Kenneth Edwards, there is no active reservation found under your name to do modifications in that.
No problem, thank you for your service.
Thank you for choosing us, have a nice day.