Hello.
Hello, how may I assist you today?
I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?
Sure, I will help you with that.
Thank you.
May I know your good name?
Myself Mary Jackson.
Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is  no reservation found on your name in our system data to change it.
Ok, no problem. Anyway thank you for checking out.
Thank you for visiting us, we hope see you again.