Hello.
Hello. How may I help you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Ok, I am happy to help you with that. May I know your good name?
My reservation was done under the name Sharon Thompson.
Please wait for a minute.
Sure.
Sorry to say that, there is no reservation found on your name in our database.
Ok, not an issue. Anyways, thank you for the information.
Thank your for reaching us.