Hello. I am Katherine Brown.
Hello, what kind of help are you expecting from our agency?
I need to change my existing reservation, as my scheduled football match got postponed due to bad weather. Will you help me?
Sure, we are here to help you.
Thank you.
 Give me a minute, I will check the previous list and let you know the details of it.
Sure.
No reservation found on your name.
Not an issue. Thank you for your response.
Thank you for reaching us, have a great day.