Hello.
Hello, how may I assist you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, we are here to help you. May I know your good name please?
I am Edward Williams.
Please stand by.
Sure.
Thanks for your time, there is no active reservation found in your name.
No problem, thank you for the information.
Thank you for availing us.