Hello.
Hello, how can I guide you for today?
I would like to cancel my reservation due to some health issues. Can you please help me out?
I will help you with that.
Thank you.
May I know your name?
Sure, myself Eric Young.
Sorry, there is no reservation found under your name in our database.
Ok, no issues. Thank you for checking out.
Thank you for contacting us, have a nice day.