Hi.
Hello. How can I serve you?
I made a reservation earlier for a direct flight but cost of ticket is more, So, please modify my reservation for a connecting flight?
Sure, I can help you.
Thank you.
May I know your name?
Sure, my name is Helen Hernandez.
Give me a minute.
OK.
Thanks for your time. We didn't found any reservation by this name.
OK, that's not a problem. Leave it. Thanks for your time.
Thank you for picking us.