Hello, Margaret Lopez here.
Hello, how can I serve you today?
As my schedule of Phoenix Hot Air Balloon Ride got cancelled. Can you help me in cancelling my recent reservation?
Sure, give me a minute to check and get back to you.
OK.
Thank you for your time. We found a reservation matching with your name. May I proceed for cancellation?
You can proceed.
Your reservation has been cancelled successfully.
Thank you for the information.
Thank you for contacting us.