TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how can I guide you for today? 
 customer: I'm Michelle Adams. I am planning to attend music concert at SFO, can you please help me with booking a flight ticket from PHX? 
 agent: Can you please share on what dates you are willing to travel? 
 customer: Sure, I would like to take off on 05/01 and return back on 05/03. 
 agent: Please give me a minute. 
 customer: Sure. 
 agent: Sorry, there are no flights available on your requested dates. 
 customer: Ok, no issues. Thank you for checking. 
 agent: Thank you for contacting us, have a nice day. 
 customer: You are welcome.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am Paul Collins. 
 agent: How can I help you out? 
 customer: Could you help me in booking a flight ticket from SFO to DFW? 
 agent: Sure, Can you please let me know your planned trip dates? 
 customer: I will start on July 26, return on July 28. 
 agent: Is there any connection limit for you? 
 customer: I want direct flight. 
 agent: Please help me with your specific depart and arrival timings. 
 customer: My return time should be morning. 
 agent: Do you have any class preference? 
 customer: No. 
 agent: Is there nay other specifications to be met? 
 customer: I want normal cost airline. 
 agent: Thanks for providing details, no flights are available on your journey routes. 
 customer: Not an issue, thank you. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hello, Daniel Jones here. 
 agent: Hello. How can I assist you today? 
 customer: I need you to book a flight ticket from IAD to MCO. 
 agent: Sure, will you mention your travelling dates please? 
 customer: July 19 and 21 are the best travelling dates. 
 agent: Do you have any specifications? 
 customer: I need to depart in the morning. 
 agent: Please give me a moment. 
 customer: Sure. 
 agent: Thanks for waiting, there is a flight with price 100 and the connections 1 is available. Shall I confirm your ticket? 
 customer: Please book the ticket. 
 agent: Your ticket is booked. The flight number is 1004. 
 customer: Thank you for the help. 
 agent: Welcome, have a great day.

SOLUTION:
book