Hi. I am Jonathan Lee.
Hello. How can I help you today?
 I need to cancel my reservation, As I need to stay back in my city due to hails on roads and heavy snow. Can you please help me in cancellation?
Sure, please wait for a while.
Ok.
Thanks for waiting, no flight reservation found with your name.
Ok, no problem. Thank you for your information.
Thank you for connecting with us.