Hi.
Hello, how can I help you?
 I need to cancel my recent reservation due to my scheduled examination dates has been postponed. Can you please cancel my reservation?
Sure, we are here to help you. May I know your name?
I am Matthew White.
Ok, wait for a moment.
Ok.
Thanks for waiting there is no reservations found on your name.
OK, no problem. Thank you.
Thanks for choosing us.