Hi.
Hello. How may I help you today?
 Will you please assist me to change my existing reservation as my plan to meet my friend got postponed?
Ok, I am here to help you with that.
Thank you.
May I know your name?
Debra Clark here.
Please wait for a minute.
Ok.
Sorry to say that, there is no reservation found on your name in our database.
No issue, Thank you for the information.
Thank you for reaching us.