Hi.
Hello, how can I assist you for the day?
Owing an emergency want to change my reservation, can you help me with it please?
Sure, I am here to help you.
Thank you.
May, I know your good name?
Ok, my name is Anna Lewis.
Please wait for a moment.
Ok.
Sorry, we found no reservation on your given name.
That's ok, thank you for the response.
Thank you for reaching us.