Hello.
Hello. How can I aid you?
I want to cancel my recent reservation due to cancel of my annual exams due to some technical problems. Could you please help me?
Sure, We are here to help you. May I know your name?
I am Dorothy Perez.
Give me  a minute.
Sure.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
No worries, thank you for the information.
Thank you for reaching us.