Hi.
Hello. How may I be of your assistance?
I want to cancel my reservation as my friend had already booked me a ticket in another airline. Can you help me?
Sure, can I know your name to check the reservation is available or not?
I am Samantha Turner.
Wait a moment.
Sure.
Thanks for your time, sorry to inform you that there is no reservation found on this name.
That's alright, thanks for your assistance.
You're welcome. We're glad to serve you again.