Hi.
Hello. How can I assist you at this moment?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am happy to help you with that.
Thank you.
Can I have your good name please to check your reservation status?
I am George Robinson.
Ok, please wait a moment.
Sure.
Sorry George Robinson, no reservation has found under your name to cancel.
Ok, no issues. Thanks for the information.
Thank you for choosing us, have a good day.