Hello.
Hello. What assistance do you need from us?
I would like to change my reservation due to heavy rainfall at my destination location, can you please help me out with that?
Sure, I am happy to help you with that.
Thank you for accepting my request.
May I know your full name please?
Myself Kimberly Collins.
Ok, please allow me sometime . So that, I will check your ticket status.
Sure, take your time.
I regret to inform you that, there is no reservation found with your name to change.
That's ok, no issues. Anyway thank you for the information.
You are welcome. Thank you for choosing us.