Hi.
Hi. How can I assist you?
Unfortunately, I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
Sure, can you please let me know your name to check the reservation status?
Ok, please check it under the name as Nicholas Robinson.
Ok, wait a moment please.
Sure, take your time.
Sorry Robinson, there is no reservation found on your name.
Ok, no problem. I will try with the another travelling agency.
Thank you for approaching us.