TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am Carolyn Mitchell. 
 agent: How may I assist you? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Please hold on a moment. 
 customer: Ok, take your time. 
 agent: Thanks for your time, there is no reservation found on your name to cancel it. 
 customer: That's ok. Anyways, thank you. 
 agent: Thanks for contacting us.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello, could you please tell me for what assistance you approached us? 
 customer: Justin Martin this side, looking for a round to HOU for giving a presentation in my company's another branch. Can you help me with that? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: May I know your preferable travelling dates? 
 customer: Sure, it's 02/05 and 02/07. 
 agent: Ok, please tell me from which location you want to travel. 
 customer: I want to travel HOU. 
 agent: Sorry, no flights found as per your request. 
 customer: Ok, not an issue. Thank you for your time. 
 agent: Thank you for choosing us. 
 customer: Welcome.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I want to attend my friend's marriage from NY-EWR to NV-LAS.Can you please help me in booking the flight ticket? 
 agent: Sure. May I know your name? 
 customer: Sure, my name is Sarah Martinez. 
 agent: Sarah, can you please tell me your journey dates? 
 customer: Sure, the journey details are from 06/02 to 06/04. 
 agent: Please hold on, I will check the flight availability with your required details. 
 customer: Ok. 
 agent: Sorry to say that there is no flight available with your required details. 
 customer: Ok, It's fine. Thank you for your information. 
 agent: Thank you for contacting us. 
 customer: You are welcome.

SOLUTION:
no_flight