Hi, my name is Frank Martinez.
Hello, how may I help you?
Owing to an emergency, my live concert got cancelled. So I had a request to you to cancel my existing resrvation?
Sure, please wait a moment I'll check your details and revert you.
Sure.
Sorry to say, I didn't found any details in my database regarding your reservation.
Ok, no issues.
Thanks for availing us, have a good day.