Hello.
Hello. How can I aid you today?
Owning to an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, I will help you that, please hold on for a moment to check your reservation status. May I know your name please?
Sure, my previous reservation is on the name of Thomas Brown.
Brown, I did not find any reservation with your name in my database.
Ok, no problem.
Thank you for reaching us.