Hi.
Hello, how may I help you today?
I booked a flight ticket with your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
Sure, we are here to help you.
Ok.
May I know your name please to proceed further?
I am Angela Harris.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation found on your given name.
Ok, not a problem. Thank you.
Thanks for contacting us.