Hello.
Hello. How can I help you today?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I am here to help you with that. May I know your name please?
My name is Emma Thomas.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no active reservation found on your name in our database to change.
No problem, thank you.
Thank you for reaching us, have a great day.