Hi.
Hello, how may I be at your service today?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
May I know your name please to check the status of your reservation?
Karen Jackson here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
That's ok, thank you for checking.
Thank you for reaching us.