Hello.
Hello, how can I be your helping hand today?
Can you aid me to cancel my reservation due to emergency?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
Donna Adams here.
Please stay online, I will check the previous list and revert to you.
Ok.
We are sorry to say that, there is no active reservation found on your name.
Thank you for the help.
Thanks for approaching us, wish you a great day.