Hello.
Hello. How can I aid you?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, may I know the name to check for the reservation status?
Thank you for your response, my name is Mary Garcia.
Please be on hold, I will get back to you in a minute.
Ok.
Thank you for waiting.
It's ok.
Here, there is no active reservation have been found under your name in our records to cancel it.
Oh! It's ok, no problem. Thank you for your information.
Thank you for reaching us.