Hi. Emily Moore here.
Hello, how may I help you?
Can you cancel my flight ticket reservation?
Sure, please wait for a while.
Ok.
Sorry Emily, there is no active reservation found with your name in our records.
Not a problem. Thank you.
Emily, we have again tried and we found your reservation. Shall I cancel it now?
Sure.
Ok, your ticket is cancelled it. Thank you for approaching us.