Hello.
Hello. How can I support you now?
Due to some personal work I am not able to travel, so can you help me to cancel my recent reservation?
Sure, I will help you with that. Could you please provide your name to check your previous reservation status?
Thank you. Please check reservation with the name of Dennis Lee.
Ok, please wait for a moment.
Sure.
Sorry, there is no reservation found on your name in our database.
It's not a problem, I think my brother has been cancelled that reservation. Anyway, thanks for your checking.
Thank you for approaching us, have a nice day.