Hello.
Hello, how may I help you?
I need to cancel my reservation due to my planned event got cancelled. So pleas help me with cancelling my reservation.
Sure, can you please tell me your name?
Sure, please check my reservation with my name Janet Lopez.
Sorry, there is no reservation with your name to cancel.
Oh! It may not be booked properly while booking. Anyway, thank you for your time.
My pleasure, have a great day.