Hello.
Hello, how may I assist you?
I will be cancelling my previous reservation today, as my parents are not allowing me to go on a holiday.Can you help me?
Sure, I am happy to help you in cancelling your reservation. May I know your name please for checking your reservation details?
My name is Sarah Robinson, please check the status of my ticket and let me know.
Please wait for a while, let me check.
Sure.
Sorry Sarah, I have not found any reservation by your name.
Oh! that's sad, maybe my mother already cancelled my reservation and did not inform me. Anyways thank you for assisting me.
Thank you for contacting us and have a nice day.