Hello. I am Susan Lewis.
Hello, how may I help you today?
I need to change my existing reservation, as my exam scheduled has been postponed. Please help me in changing?
Sure, I will help you with that.
Ok.
Please wait for a minute.
Ok.
Thank you for waiting, there is no reservation found on your name in our airline database.
Ok, no issues. Thank you for your help.
Thank you for reaching us.