Hello, myself Susan Anderson.
Hello, how can I assist you today?
I want to change my existing reservation due to my exams got postponed. Can you help me in this?
Sure, please wait for a moment. I will check and get back to you.
Ok, I will wait.
Thanks for waiting, sorry to say that, no reservation was found with your name.
It's ok, not a problem. Thank you for your information.
Thanks for opting us. Have a nice day.