Hello.
Hello, how may I give assistance to you?
Owing to an emergency I had to request for this cancel reservation. Can you please help me with this?
Sure, we are here to help you with cancellation. May I know your name to cancel it?
Sure, I am Alexander Hernandez.
Ok, please wait for few minutes.
Sure.
Thanks for your time, there was no reservation found on your name.
Ok, Thank you.
Thank you for choosing us.