Hi.
Hello, how can I guide you for today?
Can you help me to cancel my reservation?
I will help you with that. May I know your name?
Sure, I am Joseph Harris.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
That's fine, thank you for your information.
Thank you for contacting us, have a nice day.