Hi.
Hello,. How may I aid you today?
Due to an emergency issue, I need to cancel my reservation which I have made it earlier. Can you aid me in cancellation?
Sure, may I know your good name?
My name is Daniel Martinez.
Please standby.
OK.
Sorry, we did not find any reservation in your name.
Ok, may be I have done with other agency. Anyhow thanks for the information.
Thank you for reaching us.