Hello,.
Hello, how can I assist you today?
I want to cancel my recent reservation due to sudden demise of my grand father. Can you help me in cancelling my ticket?
Sure, may I know your good name?
I am  Justin Evans.
Please wait for a while.
Sure.
Thanks for waiting, there is a reservation found on your name. Shall I cancel?
Ok, proceed with my cancellation.
Your reservation has been cancelled.
Thank you for assisting me.
Thank you for reaching us.