Hello. I'm Janet Jackson.
Hello Jackson, how may I help you today?
My scheduled examination dates has been postponed. So, I would like to change my reservation. Can you please help me with that?
Sure Jackson, I am here to help you.
Thank you.
Please wait for a mean while.
Sure, take your time.
Sorry Jackson, there is no reservation found as per your name to change your reservation.
Ok, no issues. Thank you for checking.
You are welcome and have a safe journey.