Hello.
Hello. How may I help you today?
I want to change my reservation due to postponed of my exam, so please help me to change.
Sure, I am here to help you with that.
Thank you.
Could you send me your name?
Sure, my name is Kathleen Allen.
Please wait for a minute.
Sure.
Sorry to inform you that, there are is no reservation found on your name.
No worries, thank you.
Thank you for approaching us.