Hello, Kathleen Roberts here.
Hello Roberts. Good morning, how can I assist you at this moment?
Owing for an emergency, I would like to cancel my reservation. Can you please help me in cancelling my reservation?
Sure, I will help you with cancelling your reservation.
Thank you.
Please wait a moment, let me check the existing reservation status. Thank you for waiting. Sorry Roberts, no reservation has found under your name to cancel.
No problem, thank you for the information.
Most welcome. Thank you for choosing us.