instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: I am planning to change an exiting reservation, due to health issue.Can you please change my reservation? 
 agent: Sure. May I know your name? 
 customer: My name is Patricia Brown. 
 agent: Please wait a while. 
 customer: Sure. 
 agent: Thanks for being waiting, We didn't found any reservation by this name. 
 customer: That's fine, thank you for your help. 
 agent: Thank you for opting us.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I already have an reservation to attend a meeting, due to some problems meeting place has been changed. So I need a few changes in my reservation, Can you please help me in this? 
 agent: Sure, I will help you. May I know your name please? 
 customer: Myself Robert Edwards. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Sorry Robert, there is no active reservation found with your name in our records. 
 customer: It's ok, thank you. 
 agent: Most welcome.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Please help me out in changing my recent reservation due to some personal issues. 
 agent: Can I know your name? 
 customer: Stephanie Perez here. 
 agent: Sorry, no reservation found by your name. 
 customer: That's ok, thank you. 
 agent: Thank you.
answer:
no_reservation