Hello.
Hello, how can I support you?
 I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
Sure. May I know your good name?
Cancel my reservation with the name of Virginia Miller.
Please, wait.
Ok.
Thanks for waiting, there is no reservation found on your name.
Fine, no worries at all. Thank you for your quick response.
Thank you for choosing us.