Hi.
Hello. How can I assist you today?
 I would like to change my reservation as I am leaving for holiday trip, can you please help me out?
Ok, please can you provide me your name to amend?
Myself Justin walker.
Please wait a moment.
Ok, sure.
Ok, thank you for waiting. Sorry as per your name provided, there is no reservation been found.
Ok, thanks for checking.
Ok, thank you for choosing our agency.