Hello.
Hello.
Eric Clark is my name.
How can I assist you at this moment?
I just want to change my existing reservation, due to sudden demise of my grand mother.
Sure, I will help you with this. Please give me a moment to check your reservation status.
Ok.
Eric Clark, there is no active reservation found under your name in our database.
That's ok, no problem. Thank you for checking.
Thank you for utilising our service.