Hi.
Hello, how may I aid you?
I am Sharon Martinez. Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I am here to help you in that.
Thank you.
Please give me a moment to check your reservation status.
Sure, I will wait for your response.
Sorry, there is no reservation found on your name in our records.
No problem, thanks for checking.
Thank you for choosing us.