Hi.
Hello, how can I assist you?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I am here to assist you.
Thank you.
May I know your name to proceed further?
Kevin Phillips here.
Ok, please wait for a while.
Sure.
Thank you for your time, we did not find any reservation on your name to cancel it.
Ok, no problem. Thanks for your information.
Thank you for contacting us.