Hello.
Hello, how may I help you?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I am here to help you.
Thank you.
May I know your name?
Sure, please check the  reservation with my name Brandon Phillips.
There is no reservation found under your name.
Oh! It may not be booked  properly. Anyway, thank you for your time.
Thank you for opting us.