Hello, I am Brenda Robinson.
Hello Brenda, how may I aid you today?
I want to cancel my ticket due to an emergency. Can you help me to cancel my ticket?
Sure, I am here to help you. Hold on for a moment. Let me check.
Thank you for considering my request, take your time.
Sorry Robinson, there are no flights reserved on your name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.