Hi.
Hello, how may I serve you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, we are here to help you.
Thank you.
Can I know your name please?
I am Jacob Nelson.
Please wait a minute.
Sure.
Sorry, there is no reservation found on your name to cancel.
Ok, no issues. Thanks for the information.
Thank you for choosing us.