Hello.
Hello.
I am Jessica Lopez.
How may I assist you at this moment?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, I am glad to help you with that.
Thank you for your response.
Please be on hold.
Ok.
We regret to inform you that, there is no reservation found on your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for contacting us, have a great day.