TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi, Donald Scott here. 
 agent: Hello, how can I assist you at this moment? 
 customer: Can you please reserve me a flight ticket from LAX to AUS? 
 agent: Sure, I will help you with this. Can you please provide your journey dates? 
 customer: My travel dates are 06/03 - 06/05. 
 agent: Do you need any halt in this journey? 
 customer: Yes, I need a single connection. 
 agent: Do you have any other specification for this trip? 
 customer: No. 
 agent: Donald Scott, there are no flight services available on this route on your provided dates. 
 customer: No issues, thank you for your information. 
 agent: Thank you for utilising our service.

SOLUTION: no_flight

PROBLEM: customer: Hello, I am Ryan Roberts. 
 agent: Hello, how can I assist you? 
 customer: I need to fly Austin for my brother's engagement, could you please help me in booking from JFK to AUS? 
 agent: Sure, when are you planning to travel? 
 customer: My journey is from 03/03 to 03/05. 
 agent: Please provide your specifications. 
 customer: I need a halt in mu journey. 
 agent: Unfortunately, there is no flights available based on your details. 
 customer: Ok, no worries. Thank you. 
 agent: Thank you.

SOLUTION: no_flight

PROBLEM: customer: Hello, this is Barbara White. 
 agent: Hello, How can I best assist you now? 
 customer: I want to book a flight ticket from HOU to MCO. Can you help me in that? 
 agent: Sure, I am ravish to help you. 
 customer: Thank you. 
 agent: May I know on which dates you are willing to travel? 
 customer: My trip dates are May 10 to May 12. 
 agent: Please let me know if you have any specific depart and return time preference. 
 customer: My depart time should be in the afternoon. 
 agent: Ok, what do you prefer either economy class or in a business class? 
 customer: I am okay with any class. 
 agent: Ok, please wait a moment. let me search a flight for you. 
 customer: Sure. 
 agent: Sorry to inform you that there are no flights available on your preferable dates. 
 customer: Ok, no problem. Thank you. 
 agent: Thanks for consulting us, have a great day.

SOLUTION:
no_flight