Hi.
Hello, how may I help you?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it, can you help me with that?
Sure, please wait for a while.
Ok.
May I know your good name please?
My name is Dennis Wilson.
Thanks you. Sorry, there is no reservation found on your given name.
No issues, thank you for your information.
Thanks for choosing us.