TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello, how can I assist you? 
 customer: I am Benjamin Thompson, can you find a flight for me? I am planning for a trip from LAG to LAX. 
 agent: Ok, may I know your travelling details? 
 customer: My travelling dates are 08/29 and 08/31. Did you find any flight for me? 
 agent: Sorry, there is no flight available for you. 
 customer: That is fine. 
 agent: Thank you for reaching us. 
 customer: Thank you for your help.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I am Kenneth Thomas. My trip has been postponed, can you change my reservation? 
 agent: Sure, wait for a minute. 
 customer: Ok. 
 agent: Sorry Kenneth, no reservation found on your name. 
 customer: It's fine. 
 agent: Thank you for reaching us. 
 customer: Anyway, thank you for your information.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello, how can I help you today? 
 customer: Owing to an emergency, my meeting with client got cancelled. So I want you to cancel my recent reservation. 
 agent: Sure, can I have your name please? 
 customer: Sure, Matthew Lee here. 
 agent: Ok, please wait for a while. 
 customer: Sure. 
 agent: Thanks for waiting, there is no active reservation on your given name. 
 customer: Ok, no issues. Thank you. 
 agent: Thank you for reaching us.

SOLUTION:
no_reservation