Hello.
Hello, how may I aid you today?
Can you please change my reservation, due to an emergency?
Sure, we are here to help you.
Thank you.
Let me know your name to proceed further?
My name is Carol Jones.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
Ok, no issue. Thank you.
Thank you for opting us.