Hello,.
Hello, Do you need any help from us?
 I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods. Can you help me with that?
Sure, I will help you.
Thank you.
May I know your name?
I am Nicholas Hernandez.
Please wait a minute.
Sure.
Thanks for waiting.
My pleasure.
There is no reservation found on your name.
Ok, no issues. Thanks for the information.
Thanks for reaching us.