Hi,.
Hello. May I know, How best can I support you today?
Owing to an emergency, I need to cancel my reservation. Can you help me with that?
Sure, I can help you in that.
Thank you.
To cancel your ticket, we need your name. Can you provide it?
I am Samuel Smith.
Ok, please wait.
Sure.
Sorry Susan Smith, there is no active reservation on your name to cancel it.
Ok, thanks for the information.
Thanks for approaching us.