Hi.
Hello, how may I help you?
Owing an emergence, I want to change my existing reservation. Can you help me with it?
Sure, I am happy to help you. May I know your name please?
Sure, my name is Carolyn Adams.
Ok, please stand by.
Sure.
Thank you, sorry no reservation found with your name.
Ok, no issues.
Thank you for choosing us, have a nice day.