Hi. I am Mathew Lee.
Hello, how may I serve you today?
 I want to cancel my reservation due to heavy rainfall.
Sure, we are blissful to help you. Please wait couple of minutes, let me check your reservation and revert to you.
Ok.
Thanks for your valuable time, sorry, no reservation found with provided name.
 Thank you for your response.
Thank you for connecting with us, have a pleasant day ahead.