Hello.
Hello. How can I assist you at this moment?
The event which I am going to attend has been cancelled, please help me in changing my existing reservation.
Sure, I am happy to help you with that. Can I have the name on which you reserved earlier?
My name is Edward Anderson.
Ok, please wait a moment and I will check reservation status.
Sure.
Thank you for waiting. Sorry Edward, no reservation found under your name to cancel.
Ok, no issue. Thank you for your information.
My pleasure. Thank you for choosing us, have a great day.