Hello.
Hello. How may I guide you today?
I am Anthony Lewis. Actually, I got admitted in a hospital due to some health issues.So I prefer not to travel, could you help me in cancelling my reservation?
Sure, I will help you with that,  Anthony Lewis. Please wait for a minute.
Ok, take your time.
I am sorry to say that there is no reservation found under your name.
That's ok, no problem. Thank you for helping me.
Thank you for contacting us. Have a great day.