Hello.
Hello, how may I help you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
Sure, can I know your name please?
Myself Kimberly Carter.
Please wait for a while.
Ok.
Sorry Carter, there is no active reservation found with your name in our records.
It's ok, thank you.
Most welcome.