Hi.
Hello. How may I assist you now?
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
Sure, I will help you with that.
Thank you.
Can I know your name to check your previous reservation?
I am Rachel Campbell.
Please wait a moment.
Ok.
As per  your request, I have successfully cancelled your reservation.
Thank you for your help.
Thank you for contacting us. Have a great day.