Hello.
Hello, how may I aid you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me to change it?
Sure, may I know your good name please?
Sure, my name is Karen White.
Ok, please wait for a moment.
Sure.
Thanks for waiting, no reservation found with your name to change.
Ok, not an issue. Thanks for your help.
Thanks for opting us.