Hello.
Hello, how can I be a help for you?
My exams are postponed and I want to change my reservation, can you help me?
Sure, I will help you in this. Can you please provide the name on which you have booked the ticket?
I am Helen Thomas.
Please wait for a moment, I will check and inform you.
Ok.
Sorry to inform you that there is no reservation found on your name in our database to change.
No problem, thanks for checking.
You are welcome. Have a great day.