Hello, I'm Sandra Phillips.
Hello, how may I aid you?
Due to an emergency in my friend's home, so I would like to cancel my recent reservation.
Sure Sandra, please give me a moment let me check the previous reservation on your name in our reservation list.
Ok, take your time.
Sorry Sandra, I guess your previous reservation has not done properly.So, in our data base there is no reservation found on your name.
That's ok, may be my friend has been cancelled that ticket.
Thank you for reaching us for your query, please get back to us if you have any type of queries.
You are welcome.
Most welcome.