Hello, Donna Lewis here.
Hello, what help are you seeking for?
My twin sister will not be available during my visit to New York, could you change my reservation?
Yes, I am here to help you.
Thanks.
Please wait a while, I'll be back with your details.
Sure, take your time.
Sorry Donna, there is no reservation found on your name.
No problem, thank you for the information.
Thanks for availing our services.