Hi.
Hello, how may I help you?
Can you please help me in cancelling my reservation?
Sure, I am here to help you for this. May I know your name please?
I am Richard Martin.
Just a moment, let me check your reservation status in our database.
Ok.
Sorry for inconvenience, no reservation is found under your name to cancel.
Ok, no problem. Thank you.
Thank you very much for approaching our agency.