Hello.
Hello. How may I guide you today?
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
Sure, I am happy to help you.
Thank you.
May I know your name to check your reservation status?
Myself Justin Young.
Ok, please wait for a while.
Sure, I will wait for your response.
We are happy to say that, we have found a reservation on your name. Shall I proceed by cancelling?
Ok, please proceed.
Your reservation has been cancelled successfully.
Thank you for your service.
Thank you for choosing us.