Hello.
Hello, how may I address you?
Actually I am an old person and I don't know how to modify a flight ticket that is booked by my son in the last week but suddenly I got admitted in hospital with a typhoid fever, so I am unable to travel the trip and my son is busy in his office work. Can you please help me in changing my reservation?
Sure, will you please let me know on what name the reservation was made formerly?
Thanks for your concern. It was done with my name Sharon Young.
Ok, please allow me a moment to check the current status and revert you.
Sure, have your time and check the reservation status.
Thanks for waiting Sharon Young, we could not find any active reservation by your name in our data base.
No worries with that, it might be cancelled by my son but he did not informed me yet. Anyways thank you for the information.
Thank you for approaching us.