Hello.
Hello. How can I help you?
I would like to change my existing reservation as my cricket match got postponed, please help me out.
Sure, I will help you.
Thank you.
Can you please provide your  name to check the reservation status?
My name is Laura Taylor.
Please, wait for a while.
Sure, take your time.
Thank you for waiting. I am sorry to inform you that, there is no reservation found on your name to proceed for modification.
Ok, no problem. Thank you for your information.
Thank you for reaching us.