Hello.
Hello. How may I aid you?
Michael Smith here. I want to change my reservation because of my office work, can you help me?
Sure, I am happy to help you.
Ok, please check with my previous booking and let me know the status. I will be waiting for your response.
Please give me a moment to check out your previous reservation status.
Ok, take your time.
Sorry to inform you that, we couldn't find any reservation under your name in our records.
Oh! That's fine, thank you for checking.
Thank you for approaching us.