Hello,.
Hello, how may I help you today?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, I will help you to change your reservation.
Thank you.
May I know on which name the reservation is made?
I am Andrew Jones.
Please wait for the moment, while I search for the reservation on name of Andrew Jones.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our data base.
Ok, no issues. Thanks for the information.
Thank you for reaching us, we hope see you again.