Hello.
Hello. How may I assist you?
My name is Debra Martinez. I want to change my existing reservation, due to bad weather.
Sure, I will help you with that. I got your reservation with your name Debra Martinez. May I know your airport codes?
My airport codes are CLT and PHL.
Ok, let me know your new dates.
My travelling dates are 03/23 and 03/25.
I got a flight-1000 with connection 1 and price 200 on Southwest airline. Is it ok for you?
Ok, please proceed for booking.
Ok, your ticket has been done with your name.
Thank you for booking.
Welcome, have a nice day.