Hello.
Hello, how can I be your helping hand today?
Can you please help me to modify my reservation to other dates?
 I am here to help you about that. Can you please provide your name for checking the reservation status?
Sure, my name is Brian Walker.
Be on hold for a while to check the reservation status under your name in our booking list please.
Sure.
I apologise to say this, there is no active reservation under your name in our booking list to change your reservation.
Not an issue, thank you.
Thank you for availing our service.