TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. I am Jonathan Davis. 
 agent: Hello, how can I amend you? 
 customer: Can you reserve me a flight ticket to Charlotte, CLT as I would like to visit The Billy Graham library? 
 agent: Sure. 
 customer: Thank you. 
 agent: Let me know your origin code. 
 customer: Origin code is Boston, BOS. 
 agent: How much you can afford for this journey? 
 customer: I can afford up to 500. 
 agent: Let me know your trip dates to check the flights. 
 customer: 02/12 and 02/14 are my depart and arrival dates. 
 agent: Please, wait. 
 customer: Ok. 
 agent: Thanks for waiting, there is flight with price 800. Shall I Proceed? 
 customer: No, do not proceed. 
 agent: Ok. 
 customer: Thank you for your response. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello,. 
 customer: I am Shirley Phillips. 
 agent: How shall I assist you? 
 customer: I want to cancel my reservation due to heavy rainfall at my place. 
 agent: I'm sorry, no reservation found by name Shirley Phillips. 
 customer: Ok, thank you for informing me. 
 agent: Thanks. Have a nice day!.

SOLUTION: no_reservation

PROBLEM: customer: Hi. I am Christine Parker. 
 agent: Hello, how may I guide you at this moment? 
 customer: Would it be possible to cancel my recent reservation? 
 agent: Yes, It is possible. 
 customer: Thanks. 
 agent: Please stay online, I will check the previous list and revert to you. 
 customer: Sure. 
 agent: There is a reservation found on your name, Are you shall I proceed for cancellation? 
 customer: Yes. 
 agent: Your ticket has been cancelled. 
 customer: Thanks for your help. 
 agent: My pleasure.

SOLUTION:
cancel