Hi.
Hello. How can I assist you?
Owing to an emergency, I need to cancel my reservation. Can you please help me with that?
Sure, I can help you with that. May I know your good name please?
I am Lisa Perez.
Ok, please wait for a while.
Ok.
Lisa Perez, there is no reservation found under your name to do cancellation.
Ok, no issues. Thank you for your response.
Thank you for choosing us, have a nice day.