Hello.
Hello, how can I assist you today?
I made a reservation earlier in a connecting flight but now I want to travel in a direct flight, can you help me in changing my reservation?
Sure, may I know your name please?
I am Deborah Smith.
Ok, please wait for a moment.
Sure.
Sorry, there was no reservation found with your given name.
Ok, no issues. Thank you for your response.
Thank you for opting us.