Hi, I am Ruth Green.
Hello, How can I serve you?
I want to cancel my reservation because I met with an accident. Can you help me with that?
Sure, I will help you with that. Please wait a while.
OK.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thanks for your service.
Thank you for choosing us, Have a great day.