Hi.
Hello. How may I assist you?
I want to change my reservation due to health problem, can you help me?
Ok, please wait for a while.
Sure.
Ok, please allow me to check with your previous booking. Meanwhile, may I know your good name?
Check the reservation under the name of Cynthia Hall.
There is no reservation found by your name.
No problem, thanks for checking.
Thank you for choosing us.