Hello.
Hello, how may I help you today?
 Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Patrick Roberts here.
 Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry to say that, there is no active reservation found on your name.
Thank you.
Thank you for reaching us.