Hello.
Hello, what service do you require from us?
I'm Emma Johnson. My scheduled examination dates has been postponed.So, I would like to change my existing reservation which is under my name.
Ok, I will check for your reservation. Please allow me some time.
Sure.
Sorry to tell you Emma, there is no reservation found with your name in our database.
Ok, no issues.Thank you for checking.
You are welcome. Thank you for approaching our flight agency. Have a nice day.