Hi.
Hello, how may I serve you at this moment?
I need to cancel my reservation as my meeting got cancelled, can you please help me out?
Sure, we will help you. May I know on which name the ticket has been reserved?
I am James Young.
Ok, please wait for a while.
Ok.
Sorry we couldn't find any reservation against your name.
Ok, no problem. Thank you.
Thank you for choosing us. Have a nice day.