Hello, I am Laura Miller.
Hello, how may I assist you today?
My exams got postponed to another day, so I want change my reservation. Can you pleas help me?
Sure, I will help you in changing your existing reservation. Please wait for a minute.
Ok.
Sorry, there is no reservation found on your name.
Ok, not a problem. Thank you for your quick response.
Thank you for reaching us, have a good day.