Hello, I am Jason Perez.
Hello, how may I assist you today?
I want to cancel my recent reservation due to some health issues, can you please help me with that?
Sure, we are glad to serve you.
Ok.
Please hold a  moment, let me check your reservation with us.
Sure.
Thanks for your time, sorry, no reservation found with your name.
Ok, no issues. Thanks for your information.
Thank you for reaching us.