Hello.
Hello. How can I help you at this moment?
Due to some health issues I am unable to travel the trip, can you please help me in flight ticket cancellation?
Sure, I will help you with that.
Thank you for your positive response.
May I know your name for further process?
My name is Elizabeth Parker.
Please hold on a moment, I will check your previous reservation status.
Ok, that's fine. I think it is not booked properly. Thank you for your information.
There is no previous reservation available in your name. Thank you for reaching us, have a good day.