Hello.
Hello, how can I help you today?
Due to sudden demise of my grand father I want o cancel my recent reservation. Can you please help me with this?
Sure, I am here to help you with that, can I know your good name to proceed further?
Sure, I am Charles Harris.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thank you for checking.
Thank you for opting us.