Hello, I am Barbara Smith.
Hello, how may I help you?
As my managed did not approve my leave, I would like to cancel my recent reservation.
Sure, please give me a moment.
Ok.
I have found your reservation, shall I cancel it?
Ok, please proceed for cancel.
Your ticket is cancelled. As it is non refundable flight, you will not receive any refund.
That's ok, thank you.
Thank you for reaching us.