Hi.
Hello. How can I assist you now?
Owing an emergency want to cancel my reservation,.  can you help me with it please?
Sure, I am happy to help you with that.
Thank you.
Can I have your good name please to check your reservation status?
My name is Lisa Carter.
Ok, please wait a moment.
Ok.
Sorry Lisa Carter, no reservation has found under your name to cancel.
That's ok, thank you for the response.
Thank you for choosing us, have a good day.