Hello.
Hello, how may I assist you for today?
I am Frank Mitchell, I want to cancel my reservation due to health issue.
Ok, I will help you with that. Give me a moment.
Ok, sure please take your time.
Sorry Frank, there is no active reservations under your name to cancel.
It's ok. It might not be done successfully at the time of booking. Anyway thank you for the information.
My pleasure, thank you for choosing our service. Hope you have a nice day.