Hello.
Hello, how may I assist you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, I am here to help you for this. May I know your name please?
Thank you and myself Scott Carter.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found under your name to change.
It's ok, thank you for your help.
You are most welcome.