Hello.
Hello. How can I assist you?
I made a reservation for round trip and got a connecting flight but now I want change a reservation with a direct flight. Can you please help me with this?
Sure, I am here to help you. May I know your name please?
Thank you. I am Paul Mitchell.
Ok, please stand by.
Sure.
Thank you for waiting, sorry no reservation found on your name.
Ok, no problem.
Thank you for availing us, have a good day.