In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
One example is below.
Q: customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
A: no_reservation
Rationale: Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation
Q: customer: Hello. 
 agent: Hello, what kind of service your looking for? 
 customer: Can you please help me with booking a flight ticket from DTW to SFO? 
 agent: Sure, please share me your travel dates. 
 customer: My travelling dates are from Sept 12-14. 
 agent: Do you need direct flight or connecting flight? 
 customer: I would be comfortable with single stop over. 
 agent: For booking, we need your good name. Please mention it. 
 customer: Justin Evans here. 
 agent: May I know your class preferences? 
 customer: I prefer business class. 
 agent: May I know your arrival and depart timings? 
 customer: I am comfortable with any time. 
 agent: We found a Frontier airline and 1001 is flight number with a fare of 700. Shall I proceed? 
 customer: You can proceed with booking. 
 agent: Your ticket is confirmed with a business class. 
 customer: Thank you for the help. 
 agent: Thank you for opting us.
A:
book