Hi.
Hello. How can I assist you at this moment?
Owing an emergency want to change my reservation, can you help me with it please?
Sure, I will help you with that.
Thank you.
Can I have your good name please to check your reservation status?
My name is Alexander Phillips.
Ok, please wait a moment.
Ok.
Sorry Alexander Phillips, no reservation has found under your name to change.
That's ok, thank you for the response.
Thank you for choosing us, have a good day.