Hello, Patrick Roberts here.
Hello, how may I help you?
Due to some crisis in my location, I want you to cancel my reservation.
Sure, I will help you.
Thanks.
Please hold on for a while, I will check your reservation status in our records.
Sure. That's ok, no problem.
There is no reservation found on your name. Sorry for inconvenience.
That's not a issue.
Ok, thank you for reaching us.