Hello.
Hello. How may I assist you?
I want to change my reservation, due to some problems I am unable to travel those dates, can you please change my reservation?
Yes, I will definetly help you in that one.
Thanks.
Please wait for a moment to check your booking in our data base and I will get back to you.
Sure.
May I know you name for checking purpose?
Sure, my name is Robert Taylor.
I am sorry Taylor, there is no reservation found on the name which you have provided.
Oh! May be my ticket not booked properly at that time. Thank you for your information.
Yes, I think it might be happened, you are welcome.