Hello.
Hello, how can I assist you today?
I am Paul Edwards. Due to bad weather in my city I need to cancel my reservation. Can you help me?
Sure, I will help you with that. Please wait for a while, I will check your reservation status.
Ok.
Thanks for waiting and sorry to inform you, there is no reservation found with your name in our records.
It's fine. Anyway, thank you for your help.
Most welcome.