Hello.
Hello, how can I help you?
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
May I know your name please?
Thank you. Please check the reservation with my name Margaret Taylor.
Sorry to say, there is no reservation on your name in our database.
Oh! It may not booked properly due to  server issues while booking. Anyway, thank you for your time.
Thank you for opting us.