Hello, I am Gregory King.
Hello, how can I assist you?
My exams was postponed so I want to change my reservation, can you please help me to change my reservation?
Sure. Please hold on for a moment, I will check the previous reservation with your name.
Ok.
Thank you for your patience, We did not found previous reservation with your specified name.
Ok, no problem. Thanks for your help.
Thank you for contacting us.