Hello.
Hello. How can I assist you today?
I want to change my existing reservation, as my health is not good to travel. Can you please help me?
Sure, I can help you with that. May I know your name for checking your previous reservation status?
I am Scott Walker.
Ok, please hold on a moment, I will check flight availability.
Sure.
There is no previous reservation available on your name Scott Walker.
Ok, no problem. Thank you for your information.
Thank you for reaching us, have a nice day.