Hello.
Hello, how may I assist you today?
Can you please help me in changing my existing reservation, which I have done a month ago?
Sure, we are here to help you. Can I know your name please to proceed further?
Thank you. My name is Joshua Lewis.
Please wait for a while.
Ok, sure. I will wait for you response.
Sorry to inform you that there is no active reservation on your given name.
Ok, no problem. Anyways, thank you for the information.
Thanks for reaching us, have a nice day.