Hello.
Hello, how can I help you today?
Owing to an emergency, I just want to cancel my recent reservation. Can you please help me with cancellation?
Sure, I am here to help you with that, can I know your good name to proceed further?
Sure, my name is James Collins.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, thank you.
Thank you for reaching us.