Hi, I am Betty Moore.
Hello Betty Moore, how may I guide you?
Due to the sudden change in climate, my FIFA tournament got cancelled. So I request you to cancel my existing reservation.
Sure, I am glad to assist you in cancelling the flight ticket. Please allow me sometime to check your existing reservation status.
Sure.
Sorry to inform you that, I have not found any reservation with your name in our database to cancel the ticket.
Ok, no worries at all. Thank you for your assistance.
You are welcome.  Thank you for reaching us.