Hi.
Hello, how can I assist you today?
I am Carolyn Johnson.
I hope you are doing good.
Yes, I am fine. Can you help me to change my reservation? Because I had booked to a wrong location.
Sure, I will help you in changing the reservation. please wait for a minute, let me check your details in my records.
Good to hear that from you, please check.
Sorry Carolyn, there is no reservation found on your name in my database.
That's fine, not an issue.
Do you have any other plans to travel?
No, thank you for your quick response.
Thank you for approaching us, have a nice day.