Hi.
Hello, how may I be of your help?
I am Stephen Baker. I would like to cancel my reservation due to my exams schedule were changed. Can you help me out?
Sure, please wait a while. I will check and get back to you.
Ok, take your time.
Thank you for being wait. Unfortunately we didn't found any reservation with your name.
Not an issue. Thank you for your information.
Thank you for your response.