Hello.
Hello. How can I help you?
Suddenly the planned trip got postponed, so that I decided to change the travel dates in my previous ticket. Will you please help me with the changing the details of my ticket?
Sure, I am here to help you with that. Can you please tell me your name?
Thank you. My name is Nicole Brown.
Ok, can I put the conversation on hold for a minute?
Ok, take your time.
I regret to inform you that, I have not found your previous ticket in our chart list to modify the details.
Oh! That's not a problem for me. Anyways thanks a lot for spending your valuable time for checking my previous ticket status.
You are welcome. Thank you for choosing our flight ticket booking agency.