Hi. Owing to an emergency, my holiday trip with friends got postponed. So I had a request to you to change my existing reservation?
Hello,. Sure, can I have your name please?
Sure, I had a earlier reservation with name Gregory King.
Ok, please wait I will get back to you.
Sure.
Thanks for waiting, no flight reservation found with your name.
Ok, no worries at all. Thanks for your kind service.
Thank you for choosing us.