Hi. I am Samuel Williams.
Hello, How exactly I can serve you the best today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I will help you with that. Please wait a while.
Thank you. Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thanks for your information.
Thank you for approaching us.