Hi.
Hello, how may I help you today?
I just want to change my existing reservation, due to sudden demise of my grand mother.
Sure, I am here to help you. May I know your name please?
Edward Green is my name.
Ok, please wait for a mean while.
Ok.
There is a reservation found under your name to change it, can you please help me with your dates of journey?
My trip dates will be July 28 to July 30.
Ok, can you please mention with your respective airport code of journey?
My airport codes will be SEA to CLT.
Do you have any other requirements please?
I want connected flight.
Ok, please wait for a mean while.
Ok.
I found a connecting flight of fare 100 with the Southwest airline, shall I proceed with this booking?
Please proceed.
Ok, your booking is done with the flight number 1016, your depart time is at 5:00 hours and return will be at 7:00 hours.
Thank you.
You are welcome, have a safe journey.