Hi.
Hello. How may I assist you today?
I want to change my reservation as I have met with an accident. Can you help me with that?
I am sorry to hear that, I will help you.
Thanks for your concern.
Please let me know with your name.
Yes, I am Timothy Thompson.
Please allow me a minute.
Sure.
Thank you. Timothy Thompson, I am really sorry to inform you that there is no booking found on your name.
Not a problem, anyways thank you for the information.
Thank you for understanding. Thank you for reaching us. Have a great time.