Hello.
Hello. How can I assist you at this moment?
I need to cancel my reservation due to my planned event got cancelled so please help me with cancelling my reservation.
Sure, I will help you with this.
Thank you.
Can you please provide the name on which you have made the reservation previously?
Sure, please check my reservation with my name Matthew Hill.
Matthew Hill, there is no active reservation found under your name in our database.
Oh! It may not be booked properly while booking.
Thank you for contacting us.