Hello.
Hello, how may I assist you now?
I am Mary Harris.
Ok.
As I have fallen sick suddenly due to bad weather, I would like to cancel my recent reservation. Can you help me?
Sure, I will help you with that.
Thanks.
Sorry Mary, there is no reservation found on your name.
That's fine.
Thank you for approaching us, have a nice day.
Thank you for your help.
You are welcome.