Hi.
Hello. How may I assist you?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, I am here to help you out. May I know your name please?
Sure, my name is Alexander Martinez.
Alexander Martinez, I have successfully cancelled your reservation but there is no refund policy as it is a special flight.
Thank you.
Thank you for reaching us.