In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello, how may I serve you today? 
 customer: Owing to an emergency I want to cancel my reservation, can you help me? 
 agent: Sure, can you please provide your name? 
 customer: I am Gregory Adams. 
 agent: Hold on a minute. 
 customer: Sure. 
 agent: We found your reservation and it has been cancelled successfully. 
 customer: Thank you for your help. 
 agent: Thank you for choosing us.
cancel

customer: Hello, I am James Phillips. 
 agent: Hello, how may I serve you today? 
 customer: I have a meeting with my office heads at Benaroya hall on  which is at Seattle. Please help me in booking from IAH to SEA? 
 agent: Sure, can you please share your budget for ticket? 
 customer: I can bare only 200. 
 agent: Do you need any layby in between journey? 
 customer: I need a direct flight. 
 agent: Please specify your assign dates of travelling? 
 customer: My journey dates are 10/17 to 10/19. 
 agent: Ok, please wait a moment. 
 customer: Ok. 
 agent: Thank you for your time, sorry, no flights available on that day. 
 customer: Ok, no issues. Thank you for your help. 
 agent: Thank you for reaching us.
no_flight

customer: Hello. 
 agent: Hello, how may I be at your service today? 
 customer: Can you please help me to book a flight from AUS to CLT? 
 agent: Sure, I will help you in booking the ticket. May I know your travelling dates please? 
 customer: Sure, I want to travel on Feb 15 and need to return on Feb 17. 
 agent: Do you have any other specifications? 
 customer: I need a connecting flight. 
 agent: Please help me with your name for booking. 
 customer: Myself Donald Rodriguez. 
 agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1019. Shall I proceed with this flight? 
 customer: Ok, please proceed. 
 agent: Your booking is done. 
 customer: Thank you. 
 agent: Most welcome.
book