Hi.
Hello, how may I aid you today?
 I would like to change my reservation as I am leaving for delegates meet, can you please help me out?
Sure, I here to help you.
Ok.
May I know your good name please?
Check under the name Andrew Young.
Sure, please wait for a moment.
Ok.
Sorry Young, there is no reservation available as per your name in our database.
That's ok, thank you for the information.
Thank you for opting us.