Hi.
Hello.
I am Stephen Scott.
I hope you are good today, how can I help you Scott?
Can you help me for changing my existing reservation?
Sure, I will help you.
Thank you.
Did you reserved the ticket on the name Scott or any other name?
Yes, it is reserved on the name of Stephen Scott only.
There is no reservation on your name in our database.
Oh! It's ok, I think my brother already changed my reservation.
Thank you for opting us.