Hello.
Hello. How may I assist you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I will help you with that. May I know your name to check your reservation?
My reservation was done under the name Mark Roberts.
Thanks for giving your name, there is no flight reserved with your name to change it.
That's ok, not an issue. Anyways, thank you for the information.
Ok, thanks for opting us.