Hello. Myself Betty Perez.
Hello Perez, how can I help you today?
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
Sure, I am here to help you. Please wait for a moment.
Ok, I will wait for your response.
Sorry Betty, there is no reservation found under your name in our website.
Ok, not an issue. Thank you for your information.
You are welcome, have a nice day.