Hi, I am Frank Allen.
Hello, how may I oblige you today?
As I am not issued with leave during my journey period, so I want to change my existing reservation. Can you help me with it?
Sure, we are gladly here at your service. Please hold a moment.
Sure.
Thanks for your valuable time, sorry, unfortunately no reservation found with your name in our database.
That's fine, thank you for the response.
Thank you for connecting with us, have a pleasant day.