Hello.
Hello, how may I help you?
Can you please help me to cancel the ticket which is booked in the last week?
Sure. As an agent, I am here to help you. May I know your name?
Thank you. My name is Gregory Brown.
Thank you. Please wait, let me check your reservation status.
Ok.
Sorry, I did not find any reservation under your name in our database.
It's ok, not a problem with that. Thank you for providing the information.
You are welcome and thank you for choosing us.