Hi. I am Rachel Rodriguez.
Hello, how can I assist you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me?
Sure, I would be happy to help you.
Thank you.
Please wait for a moment.
Ok.
Sorry, we found no reservation on your given name.
No issue. Thank you.
Thank you for reaching us.