Hi.
Hello.
I am Richard Wright.
How may I assist you?
I want to cancel my reservation due to heavy snow storm in my region, can you help me?
Sure, I am here to help you with that.
Thanks.
Please give me a moment to check your reservation status.
Ok, take your time.
Sorry, there is no reservation found on your name in our records.
It's ok, not an issue. Thank you for your information.
Welcome.