Hello.
Hello. How can I assist you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I am here to help you. Can you please tell me your name?
My reservation was done under the name Matthew Gonzalez.
Matthew, please wait. Let me check your reservation status.
Sure, take your time.
Matthew, I have not found any reservation by your name in our database.
That's ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us and have a nice day.