Hello. I am Michelle Thomas.
Hello, how can I help you today?
I need to book a ticket from DCA to PHX to meet my cousin sister on her birthday.
Sure, when are you willing to travel?
But, I already done a reservation with my name so, please help me in changing my recent reservation.
Sure, please wait for a while.
Ok.
Thanks for waiting, no flight reservation found with your name.
No problem, thank you for your information.
Thank you for reaching us.