Hello, Raymond Williams here.
Hello Williams, how may I guide you? Welcome to our travelling agency.
My mother-in-law expired, so I want to cancel my reservation. Could you help me?
Oh! It's very sad to hear.
Thank you for your concern.
I'will help you with this condition. Sorry Williams, there is no reservation found on your name to cancel your reservation.
No problem, thank you for helping me.
You are welcome.