Hi.
Hello. How may I aid you today?
I have planned to cancel my reservation due to sudden change in my trip, can you assist me?
Sure, I am glad to help you with the ticket cancellation. I need some basic information to check your ticket details, can you please tell me your full name?
Patricia Hernandez.
Ok, please wait a minute I will get back to you with the present status.
Sure.
Thank you for waiting, I am very sorry to inform you that there is no reservation found under your name in our database.
No problem, thank you for searching.
Thank you for approaching us.