Hi. I am Raymond Young.
Hello, How exactly I can assist you the best today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, that is what I am here.
Ok.
Please stay online, I will check the previous list and revert to you.
Sure.
We are sorry to specify that, there is no active reservation found on your name.
Ok, no problem. Thanks for your information.
Thanks for consulting us, wish you a nice day.