Hello.
Hello, how may I help you today?
Due to an emergency, I would like to cancel my recent reservation. Can you help me with this?
Sure, I am here to help you.
Thank you.
May I know your name please?
My name is Donald Jackson.
Ok, wait for a moment please.
Sure, I will wait for your response.
Sorry Jackson, there is no reservation found as per your name to cancel it.
Ok, not an issue. May be my brother has cancelled my reservation on behalf of me. Thank you for providing information.
You are welcome always.