Hi, I am Gregory Adams.
Hello. How may I help you today?
Owing an emergence, I want to change my existing reservation. Can you please help me with it?
Sure, please wait a moment I will check the reservation list.
Ok.
Thank you for waiting, I am sorry to say that, there is no active reservation found with your name in our database to change it.
No problem, thanks for the information.
Thank you for reaching us.