Hello.
Hello. How can I help you today?
Our friend have planned a trip and suddenly the trip got cancelled and changed to other dates, can you please modify my ticket booking?
Sure, I can help you with that.
Thank you.
May I know your name for checking your previous reservation status?
I am Angela Taylor.
Ok, please wait a moment.
Sure.
There is no previous reservation available on your name Angela Taylor.
That's fine, no problem with that one. Thanks for your service.
Thank you for reaching us.