Hello.
Hello, how can I guide you for today?
I am Jessica Johnson. I want to cancel my reservation, due to heavy rainfall in Seattle, can you help me?
Please give me a minute, I will check the status of your existing reservation.
Sure, take your time.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for your information.
Thank you for contacting us, have a nice day.