Hello.
Hello, how may I aid you today?
Owing to an emergency, I would like to change my existing reservation. Can you please help me?
Sure, I will help you in this.
Thank you.
May I know your name please for further process?
Please check with the name Linda Robinson.
Ok, please wait for a moment.
Ok, take your time.
Sorry Linda, there is no reservation found as per your database to change your reservation.
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
You are welcome and have a great day.