Hello.
Hello, how may I help you?
Can you please assist me to change my existing reservation due to bad weather at my end?
On whose name previously booked?
It is on my name, Sarah Roberts.
We are sorry to inform you that, there is no reservation found with your name.
It is fine, may be I have done it with my other travel agent. Thank you for your time though.
Thank you for reaching us with a query.