Hello.
Hello, how can I best assist you now?
Can you help me to change my reservation?
Sure, I can change your reservation right now. Before that I need to know your good name please?
I am Virginia Miller.
Ok, please wait for a while.
Sure.
We are sorry to say that, there is no active reservation found on your name.
No problem, thank you for checking.
Thanks for approaching us, wish you a nice day.