Hi.
Hello, how may I assist you today?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out with changing of my reservation?
Sure, may I know your name for the changing reservation process?
My name is Virginia Harris.
Sorry, no reservation found on your name in our data base to change.
It's ok, thank you for your help.
Welcome, thank you for opting us.