Hi.
Hello.
I am Jason Jones.
How may I help you now?
Can you help me in cancelling my recent reservation, as my exam is postponed?
I am here to help you, please allow me to check with your previous booking for a moment.
Sure.
I found a reservation by your name, can I proceed with cancelling it?
Please cancel it.
Your ticket is successfully cancelled, you will receive your refund within a week.
Thank you for understanding and cancelling my reservation.
Thank you for choosing us.