Hello.
Hello. How may I assist you?
I have frustrated with your service, why because one of your agent misprint my name, so I want to change my reservation. Can you please help me out?
Ok, may I know your name to check the previous reservation of your's?
Sure, my name is Paul Thompson.
Please wait for a while, let me check the status of reservation.
Sure.
Thanks for your time, there is no reservation existed on your name.
Oh, sad to hear that. Anyway, thank you for the information.
Welcome, have a nice day.