Hello.
Hello. How may I help you?
I would like to change my existing reservation, due to heavy rain fall. Can you please help me?
Sure, I will help you.
Thank you.
Can I have your name?
My name is William Brown.
Please, wait for a while.
Sure.
Thank you for waiting, I did not find any reservation on your name to change.
No problem, thank you for your information.
Thank you for approaching us.