Hello,.
Hello, how can I be your helping hand today?
I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow. Can you help me?
Sure, we are glad to help you. May I know your good name to check your reservation?
Stephanie Carter is my name.
Can you please wait for a moment, I will check with your reservation.
Sure, take your own time.
Thank you for waiting. We  hardly tried to find your reservation but, no reservation has been found with your name.
Ok, No problem at all.
Thank you for reaching us. Have a good day.