Hi.
Hello. How may I assist you?
Can you please cancel my recent reservation? As I can't catch the flight right now due to health issues.
Sure, I am here to help you out. May I know your name please?
Sure, my name is Lisa Rodriguez.
Wait a moment please.
Sure, take your own time.
Lisa Rodriguez, we haven't found any reservation under your name in our database.
Oh! May be my friend has already cancelled it. Thank you anyways.
Thank you for choosing us.