Hello.
Hello, how may I help you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, we are here to aid you.
Thank you.
Can I know your name, please?
Myself Virginia Perez.
Wait a minute.
Sure.
Sorry, there was no reservation found on your name.
That's ok, no problem. Thank you for checking out.
Thank you for choosing us.