Hello.
Hello. How can I help you today?
Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?
Sure, I am here to help you with that, can I know your good name to proceed further?
Sure, I am Catherine Collins.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thank you for checking.
Thank you for reaching us.