Hi.
Hello, what can I do for you today?
I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please modify my reservation?
Sure, I am here to guide you. May I know your name please?
I am Kevin Collins.
Ok, please give me a minute.
Ok.
Thank you for waiting, we are sorry to say that no reservation was found on your name in our database.
Ok, thank you for your response.
Thank you for choosing us.