Hi.
Hello, how may I serve you?
I want to cancel my current reservation because my project has been extended. Can you help me?
Sure, could you please provide me with your name for cancelling purpose?
Ok. My name is Charles Hall.
Ok Charles, please wait for a mean while.
Sure. Take your own time.
Sorry Charles, there is no reservation found on your name to cancel your reservation.
That's fine, not an issue. Thank you for your help.
You are welcome.