Hello.
Hello, how may I guide you today?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you with cancellation.
Thank you.
Can I have your name please?
Myself Jennifer Jackson.
Ok, please wait for a while.
Sure.
Sorry to say that, there was no reservation found on your name to cancel it.
Ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.