Hello.
Hello, how can I help you?
Cynthia Edwards here.
Nice to meet you Cynthia.
Can you help me to cancel my recent reservation because of some personal work?
Sure, please wait for a while.
Sure, take your own time.
Sorry Cynthia, there is no reservation found with your name in our records.
That's fine, not an issue, thanks for your information.
Most welcome.