Hi.
Hello, how may I help you now?
Can you please help me in cancelling my reservation?
Sure, I will help you with that. May I know your good name?
Thank you, I am William Collins.
Please wait for a moment, while I check for the reservation.
OK.
Thank you for waiting, sorry there is no reservation found on your name in our system data to cancel it.
Ok, no problem. Thank you.
Thank you for visiting us, we hope see you again.