Hello.
Hello. How may I help you?
Myself Karen Thompas, I am willing to cancel my reservation. Can you please help me for this?
Sure, can you please re-check your name?
Karen Thompson.
Please be on hold.
Ok, I will wait for your kind response.
Thank you for your time, we did not find any active reservation in your name.
Not a big deal, anyway thank you very much for your information.
Thank you for reaching us.