Hi.
Hello, how can I aid you for today?
Owing to an emergency I want to cancel my reservation, can you help me?
I am here to help you about that, can you please provide your name for checking the reservation status under your name?
I am Ruth Parker.
Sorry Ruth Parker, there is no active reservation under your name in our booking list.
No problem, thanks for checking.
You are welcome, thank you for reaching us.