Hello.
Hello. How may I help you?
I have to change my existing reservation, due to sudden change in the health condition.
Sure, can you please provide me your name?
My name is Michael Roberts.
Thank you. Please wait for a while, let me check your reservation status in our database.
Sure, take your time.
Sorry, I have not found any reservation under your name in our database.
No issue, thank you for the information and your time.
You are welcome and thank you for choosing us.