Hi.
Hello, how can I help you today?
I want to cancel my recent reservation as my plan to meet my former colleague got postpone due to bad weather conditions. Can you help me with this?
Sure, may I know your name?
I am John Collins.
Ok, please wait a moment.
Sure.
Sorry to say, no reservation found with your name.
Ok, not an issue. Thank you for your information.
Thanks for reaching us.