Hi.
Hello. How may I serve you today?
I want to change my existing reservation due to postponed of my exams. Can you please help me with it?
Sure, I'll help you with this.
Thank you.
Please let me know your name to check the reservation status.
My name is Brandon Allen.
Ok, please wait a while.
Sure.
Thank you for waiting, we did not found any reservation by this name.
OK, no problem.
Thank you for choosing us.