Hello.
Hello, how can I guide you for today?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
I am here to help you about that. Can you please provide your name to check the reservation status with your name?
Thank you for your response, my name is Dennis Lee.
I regret to say this Dennis Lee, there is no active reservation with your name in our booking list to cancel the reservation.
It's ok no problem. Thank you for your information.
You are welcome, thank you for reaching us.