Hello.
Hello, how can I render you today?
I have some personal matters that's need fixing, so I need to change an existing reservation. Can you please help me in that?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
My name is Barbara Perez from Houston.
Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, that's not a problem. Thanks for your information.
Thank you for choosing us.