Hello.
Hello. How may I serve you today?
I would like to change my recent reservation due to some personal issues, will you help me with that?
Sure, I'll try to help you in changing an existing reservation. Please let me know your name to check the reservation status.
Thank you. Myself Shirley Perez.
Thank you for providing your name, please wait a while.
Ok, I will wait.
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
Ok, not an issue.
Thank you for approaching us.