Hello.
Hello, how can I help you today?
I would like to cancel my reservation due to some health issues, can you please help me with that?
Sure, may I know your name?
Myself Richard Adams.
Ok, Please stay online, I will check the previous list and revert to you.
Sure, I will wait for your response.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
That's ok, no problem. Anyway thank you for checking out.
Thanks for reaching us.