Hello.
Hello, how can I guide you for today?
I am Shirley Clark. I would like to cancel my reservation as I am leaving for business meet, can you plese help me out?
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok no problem, thank you for your services.
Thank you for contacting us, have a nice day.