Hi.
Hello, how may I assist you?
Have a concern regarding the flight ticket modification which I had done recently?
Sure, We are here to help you. May I your good name please?
Please check for the name Brenda Scott.
Please wait for a while.
Ok, I will wait for your response.
Thanks for your time, there is no active reservation found in your name to modify.
That is ok, thank you for assisting me.
Thank you for approaching us.