Hello.
Hello. How can I assist you today?
Due to heavy rainfall at my place, I couldn't travel to my home. Can you please cancel my reservation?
Sure, may I know your name to check for the previous reservation?
My name is Stephanie Carter.
Please allow me a moment to check for the previous reservation.
Sure.
Stephanie, there is no reservation found under your name.
That's fine, thank you for the information.
Thank you for contacting us. You are welcome.