Hello. I am James Lee.
Hello, how may I serve you?
I need your assistance in cancelling my reservation as my plan to go for a music festival got cancelled.
Sure, I can help you with that.
Thank you.
Let me check the status and revert you.
OK.
Thanks for waiting, there is no reservation found by the name you mentioned.
It's ok, no problem. Thank you for the information.
Thank you for reaching us.