Hello.
Hello, how can I guide you?
Due to some health issue, I am unable to travel now. Can you please change my existing reservation?
Sure, may I know your name to check whether your reservation is available or not?
Sure, my name is Karen King.
Give me a minute.
Ok.
Sorry, there is no active reservation found under your name.
Ok, Thank you for your service.
Thank you for opting us.