Hello.
Hello, how may I assist you today?
 I need to cancel my reservation which I have done to participate in dance event but unfortunately dance event got cancelled, can you help me?
Sure, I will help with that.
Thanks.
But, I need your name to cancel that reservation?
Sure, myself Samantha King.
Sorry, I cannot find any reservation with the name of Samantha King in our database. Do you want anymore information from us?
Oh, it's ok no problem. No thanks.
Ok fine.
Thank you for your information.
It's my pleasure.