Hello.
Hello, how may I aid you for today?
Cynthia Davis here and I am looking for changing my reservation because of sudden health issue. Can you please help me out with that?
Sure, I will help you with that.
Thank you for taking my request into consideration.
I regret to say this Davis, there are no active reservations under your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Most welcome, thank you for reaching out here.