Hi.
Hello. How may I guide you today?
I need to cancel my ticket due to my health issue, can you help me?
Sure, I am glad to help you with that.
Thank you.
Can I know your name to check your previous reservation?
I am Virginia Parker.
Please be on hold.
Sure.
Sorry, I didn't find any reservation on your name in our database to cancel your reservation.
That's ok. Thank you for checking.
Thank you for approaching us, hope you have a great day.