Hello,.
Hello, how can I assist you?
I just want to cancel my reservation due to sudden demise of my grand father,. Can you help me with cancellation of my trip?
Sure, I will help you. May I know your name?
I am Christine Young.
Ok, please wait a moment.
Sure.
Sorry there is no reservation found in your name.
Ok, no issues. Thanks for the information.
Thanks for choosing us, have a nice day.