Hi.
Hello, how can I help you?
I am Kenneth Scott. I made a reservation earlier in the wrong date unknowingly so, I want to cancel my existing reservation.
Sure, I will help you. Please wait for a while.
OK.
Thanks for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not a problem. Thank you for the response.
Thank you, have a good day.