Hello.
Hello, how can I guide you for today?
I want to change my existing reservation, due to bad weather conditions. Can you please help me out with that?
I will help you with that.
Thank you.
May I know your name?
Myself Laura Thomas.
Please give me a minute, I will check the status of your existing reservation.
Ok, sure.
Sorry, there is no reservation found under your name in our database.
Ok, no problem. Anyways, thanks for the information.
Thank you for contacting us, have a nice day.