Hello.
Hello. How may I help you?
Due to health Issue, I want to change my existing reservation. Can you help me out?
Yes, I can help you with that. May I know on which name the ticket was ticket?
Sure, the ticket has been booked on the name of Rebecca Phillips.
Ok, please hold on for a moment.
Ok.
Sorry, I could not find any ticket booked on your name.
That's fine, thank you.
Thank you for reaching us.