Hello, I am Anna Collins.
Hello, How can I assist you?
Due to emergency problem with my grandfather I need to cancel my reservation. Can you please cancel my reservation?
Sure,. Wait a moment, I will check and revert you.
Sure.
Thank you for waiting. We are sorry, we did not find any reservation with your name.
Ok, no issues. Thanks for your service.
Thank you for approaching us. Have a beautiful day.