Hi, I am Frank Rodriguez.
Hello, what can I do for you today?
I made a reservation earlier this week to give a seminar but due to some technical issues I need to change an existing reservation. Can you help me in changing an existing reservation?
Sure, please wait a while. I will check and get back to you.
Ok.
Thank you for being wait. Unfortunately there is no reservation found matching your name.
Ok, no problem. Thanks for your information.
Thank you for consulting us.