Hello, I am Cynthia Martin.
Hello Martin, how may I aid you?
I want to cancel my ticket due to an emergency. Can you help me?
Sure, I am here to help you. May I know your travel dates please?
First check the reservation with my name.
Sorry Martin, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.