Hello.
Hello, how may I serve you now?
I need you to cancel my recent flight booking, please help me out.
Ok, may I know your name to check with your existing reservation please?
My name is Kathleen Adams.
Ok, please be on hold for a while till I check with availability.
Sure, take your time.
Kathleen Adams, I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
No worries, thank you.
Thank you for connecting with our services today. Have a nice day.