Hi.
Hello.
My name is Daniel Martinez.
How may I assist you, Daniel?
My friends have cancelled the holiday trip. So, I would like to change my existing reservation. Can you help me?
Sure, I will help you. Please wait a moment.
Ok, take your time.
Sorry Daniel, no reservation has been found on your name in our database.
I think my friends have changed it on my behalf. Anyways, thank you for the information.
Thank you for choosing us.