Hello.
Hello. How may I assist you at this moment?
I want to change my existing reservation, as my exams got postponed. Can you please help me with this?
Sure, I will help you with that. May I know your name for further process?
Thank you. My name is Ruth Anderson.
Ok, please wait a moment, I will check your previous reservation status.
Ok, sure.
There is no previous reservation available under your name.
Ok, no problem. Anyways, thank you.
Thank you for reaching us.