Hi.
Hello, How can I respond to your request?
Owing to an emergency, I want to change my existing reservation.
Sure, I can change your reservation right now. Before that I need to know your good name please?
Sure, Dorothy Hernandez here.
Ok, wait for some time I will check the reservation on your name and get back to you.
Sure.
We are sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thank you for your information.
Thank you for your presence. We hope to serve you again.