Hi, I am Janet Turner.
Hello, how may I aid you?
I made a reservation earlier to go for a trip with my friends, due to an important meeting with my share holders I want to cancel my reservation. Can you please help me out?
Sure, please wait a moment.
Ok.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you.
Thank you for opting us.