Hello.
Hello. How can I aid you?
I need your help to cancel my ticket due to some changes in my plan.
Sure, We are here to help you. May I know your name?
Larry Edwards.
Give me a minute.
Sure, take your own time.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
That's Ok, thank you for searching.
Thank you for reaching us.