Hello.
Hello, how may I guide you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you for this. May I know your name please?
Thank you. Myself Matthew Garcia.
Just a moment, let me check your reservation status in our records.
Sure, I will wait for your response.
Sorry for inconvenience, no reservation is found with your criteria.
That's ok, no problem. Anyway thank you for checking out.
Thank you very much for contacting our agency.