Hi.
Hello, how may I best serve you today?
I need to cancel my reservation due to heavy rains in my destination location. Can you help me with that?
Sure, please share me your name.
Sure, my name is Donald Moore.
Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your good name.
Not a problem, anyways thank you for the information.
Thank you for availing us.