Hello.
Hello, how can I help you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please change my existing reservation?
Sure, may I know your name?
Sure, I am Joshua Jones.
Please wait a moment.
Ok, I will wait.
Sorry to say, no reservation found with name.
Ok, Thank you for your service.
Thanks for reaching us.