Hello.
Hello, how can I help you today?
I need your help in cancelling the ticket because my planned trip got cancelled. Can you please help me?
Sure, may I know your good name?
My name is Susan White.
Please wait for a moment.
Ok, take your time.
Sorry to say that, no reservation was found with your good name.
It's ok, not a problem. Thank you for checking the ticket status.
Thank you for reaching us.