Hello.
Hello, how can I guide you for today?
I am Charles Collins. I am planning to cancel an existing reservation, due to health issue. Can you please cancel my ticket?
I will help you with that.
Thank you.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
That's fine, thank you for your service.
Thank you for contacting us, have a nice day.