Hi.
Hello.
I am Donald Collins.
How can I aid you at this moment?
Can you help me in cancelling my reservation, as my exam is postponed?
Sure, I will help you in cancelling your reservation.
Ok.
Please give me a moment to check your reservation status. Donald Collins, there is no active reservation found under your name in our database.
That's ok, thank you.
Thank you for contacting us.