Hello.
Hello. How may I serve you today?
Please help me out with changing my reservation due to sudden health issue.
Sure, I'll try to help you in existing reservation.
Thank you for accepting my request.
May I know your name to check the reservation status?
Ok, I have reserved on the name of Michael Green.
Thank you for providing your name, give me some time to check the reservation list.
Sure, take your time.
Thank you for waiting. Sorry, there is no active reservation have been found under your name in our database to amend it.
It's alright. It might not done due to server issue. Anyway, thank you for the information.
Thank you for availing us.