Hello.
Hello. How may I assist you at this moment?
I am Thomas White from Minneapolis.
Welcome to flight booking agency Thomas.
Thank you. I want to change my travel dates in my previous reservation, due to some problems I am unable to travel those dates so can you please help me with that?
Sure, I am glad to help you with that.
Thanks.
Please be on hold to check your previous reservation.
Ok, take your time.
Sorry to inform you that, our database showing that there is no reservation with your name.
But I got a confirmation message from your agency when I booked my flight ticket.
Sorry for the trouble caused to you, but our database showing the same thing. Can you please reconfirm on which name you have to book the flight ticket?
At that time I have reserved the ticket in my name only.
Sorry, still we didn't find your reservation with this name.
But I had paid money at that time, you're saying there is no reservation in my name, what about my money?
If such a case is happened, don't worry about it. your money will be credited into your account within two days.
But please inform me as early as possible because I have to go to Houston next week.
Sure, you will get a confirmation message from our agency as your money is credited or not.
I really appreciate all the hard work you’ve done to help me. Thank you.
Thank you for approaching us, hope you have a great day.