Hi.
Hello, how may I aid you?
I want to cancel my reservation as my mother is unwell, can you please do that for me?
Sure, please hold on for a moment.
Ok.
May I know your name?
Sure, my name is Katherine King.
Let me check your ticket status.
Sure.
Sorry, no reservation is available by your name.
That's fine, thank you for checking.
Thank you for reaching us.