Hello.
How can I assist you?
My name is Brenda Garcia, can you help me to change a flight ticket which my cousin had did recently?
Sure, I will assist you with that. Can you wait a moment?
Thank you for responding positively, I will wait.
Thank you for waiting. Sorry to inform you that the reservation you have asked for is not available in our records of reservation.
That is ok, may be my cousin had change and forgot to inform me.
Ok, thank you for choosing our agency.