Hello.
Hello, how can I help you today?
I want to change my existing reservation, my music concert got postponed. Can you please help me out with that?
Sure, may I know your good name?
Thank you, my name is Sharon Williams.
Please wait for a moment.
Sure, take your time.
Sorry to say that, no reservation was found with your good name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for reaching us.