Hello.
Hello, how may I support you today?
I would like to cancel my flight reservation as my mother is unwell, can you please help me?
Sure, please share me your good name.
Thank you. My name is Cynthia Martin.
Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
Oh! No problem, thank you for checking.
Thank you for opting us.