Hi.
Hello. How can I assist you at this moment?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you with that. Can I have the name on which you reserved earlier?
Myself Samantha Thomas.
Ok, please wait a moment.
Ok.
Sorry Thomas, there is no reservation found under your name.
No problem, thanks for checking.
My pleasure. Thank you for choosing us, have a great day.