Hi. I am Catherine Martin.
Hello, how may I guide you at this moment?
I need to cancel my reservation due to some issues, can you help me out?
Sure, I can help you in that.
Thank you.
Please allow me a moment to check for the previous reservation in our data base.
Sure, take your own time.
We are sorry to specify that, there is no active reservation found on your name to cancel it.
That's ok, not an issue. Thank you for your information.
Thanks for communicating with us, have a great day.