Hello,.
Hello. May I know your name please?
I am Ruth Gonzalez.
Thanks for providing your name, how best can I aid you at this moment?
I have a plan to go for a death valley adventure but unfortunately, it got cancelled. So please help me with cancellation.
Sure, we will help you. Please give me sometime to check the reservation list and revert to you with the current status.
Sure, take your time.
I have gone throw the list and found a reservation with your name, are you sure to cancel the reservation?
Yes, please go with cancellation.
Your reservation has been cancelled successfully, money will be refunded to your registered account within 3 to 4 working days.
That's perfectly fine, thank you for cancellation.
Thank you for picking our service, hope you will visit us again.