Hello.
Hello, how can I serve you?
I need to cancel my existing reservation, which is done recently. Can you please help me out?
Sure, we are here to help you.
Thank you for considering my request.
May I know your name please?
Sure, my name is Mary Scott.
Sorry to inform you that there is no active reservation on your given name.
Not an issue, anyway thank you for the information.
Thanks for contacting us.