Hello,.
Hello, how may I help you?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, I am here to help you for this. Could you please share me your name?
Myself, Helen Moore.
Just a moment, let me check your reservation status in our database.
Ok.
Sorry for inconvenience, no reservation is found under your name to cancel.
Ok, no issues. Thank you for your help.
Thank you very much for approaching our agency.