Hello.
Hello, how may I serve you?
Myself Donald Hill, I want to cancel my flight reservation as I am unwell, can you please help me?
Sure, may I know your name to check the status and revert you?
My name is Donald Hill.
Ok, please wait.
Sure.
We could not find any reservation by the name you provided.
Not an issue. Anyway, thank you for checking.
Thank you for choosing us.