Hello.
Hello. How may I assist you?
I want to change my existing reservation due to sudden postpone of my family trip dates, Can you help me with that?
Sure, I am here to help you out.
Thank you.
May I know your name please?
I am Steven Brown.
Wait a moment please.
Sure.
Steven Brown, we haven't found any reservation under your name in our database.
Ok, no problem. Thank you.
Thank you for choosing us.