Hello.
Hello. How can I aid you?
I want to change my existing reservation due to cancel of my event.
Sure, We are here to help you. Can I know your name?
I am Cynthia Robinson.
Please wait a while.
Sure.
We found a reservation by this name. Can I know your travelling dates?
Sure, my travelling dates are Aug 20 and Aug 22.
Please share me your airport codes.
My airport codes are AUS and PHL.
Do you need any break?
Yes.
We found a connecting flight with an Spirit airlines, flight number:1027.
You can proceed with booking.
Your flight ticket has been reserved with an business  class. Thank you for reaching us.