Hello.
Hello, how may I aid you at present?
I want to cancel my reservation as I am unable to travel due to some health issues, so please aid me to cancel.
Sure, we are here to help you with cancellation.
Thank you.
Please, let me know your name to cancel it.
Sure, I am Eric Wilson.
Ok, please wait.
Sure.
Thanks for waiting, there was no reservation found on your name.
That's Ok, not a problem.
Thank you for opting us.
Thank you for your information.
Have a nice day.