Hello,.
Hello, how can I assist you?
Owing to an emergency I had to request for cancellation, Can you please do this for me? By the way my name is Shirley Evans.
OK, please wait for a moment, I will check the your reservation.
Sure.
I found reservation with your name, shall I proceed for cancel ticket?
Yes please cancel it.
OK, your flight ticket has been cancelled.
Thanks for your service.
Thank you.