Hello.
Hello, how can I guide you?
My grandfather got died last day, so I will not able to travel on those dates, can you help me with cancelling my previous reservation?
Sure,I will help you.
Thank you.
May I know your good name please?
Sure, my name is Laura Hall.
Please wait for a moment.
Sure, take your time.
Sorry, there is no reservation found on your to cancel.
Ok, not an issue. Thank you for your information.
You are welcome.