Hello.
Hello.
Samantha White here.
How  can I help you?
Due to land slides at my visiting location, I want to quit my trip. Can you please cancel my recent reservation?
Sure, just a moment please. I am sorry no reservation found on your name.
Sure, I'll wait for your response. That's ok, may be my friend has cancelled it already. Thank you for giving the information anyways.
Thank you for choosing us.