Hi.
Hello, how may I help you?
Due to heavy snow-storm, my exams was cancelled. So, I want to cancel my recent reservation.
Sure. Please let me know your name.
I am Steven Smith.
Ok, please wait a minute. Thank you for being patient. We found a reservation matching with your name. Do you confirmed to cancel your reservation?
Yes.
Ok, your reservation has been cancelled.
Thank you for your help in cancellation of ticket.
Thank you and have a great day.