Hi.
Hello. How can I assist you today at this moment?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, on which name your previous ticket has been reserved?
On my name Helen Wright.
Just give me a moment.
Ok.
Unfortunately we did not find any reservation on your given name.
That's ok, thank you for checking.
Thank you for opting us.