Hi.
Hello, how may I assist you now?
I need to cancel my ticket due to my health issue, can you help me with that?
Ok, may I know your good name to proceed further?
I am Margaret Hernandez.
Ok, please allow me to check with your booking for a moment.
Sure.
Margaret Hernandez, I am sorry to say there is no flight reservation by your name. Thank you for choosing our services.
That's ok. Thank you for your service.
Have a great day ahead.