Hello.
Hello.
I am Betty Nelson.
Betty Nelson, how can I aid you today?
Owing to an emergency, I want to cancel my recent reservation.
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check in our records.
Sure.
Sorry Betty Nelson, there are no flights reserved on your given name formerly.
Not an issue, thank you for your help.
Welcome, thank you for choosing us. Have a great day.