Hi.
Hello. How may I help you?
I want to change my existing reservation owing to an emergency.
Sure, I am here to help you for this. Let me check your reservation status in our database.
Ok.
For changing the reservation. May I know your name please?
I am Paul Wright.
Please wait for a while. Sorry to inform, no reservation is found with your criteria.
Thank you.
Thank you very much for reaching us.