Hello.
Hello, how can I serve you today?
I want to change my existing reservation, due to my trip has been postponed. Can you please aid me to change it?
Sure, I will help you with that.
Thank you.
May I know your name to proceed further?
Sure, my name is John Allen.
Please wait for a while, let me check me with the reservation status and get back to you.
Sure.
Thanks for waiting, there is no active reservation found on your name to change.
Ok, no problem. Thanks for your help.
Thank you for availing us.