Hello.
Hello, how can I help you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
Sure, May I know your name?
Sure, my name is Larry Davis.
Ok, please wait for a while, I will check the reservation list and revert to you.
Sure.
we are sorry to inform you that, there is no reservation found with your name.
That's Ok, thanks for your help.
Thank you for reaching us. Have a good day.