Hi.
Hello, how may I help you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, we are glad to help you. Please help me with your good name.
I am Steven Collins.
Sorry, we did not find any active reservation on your name in our records.
That's ok, thank you.
Thank you for contacting us.