Hello.
Hello, how can I assist you today?
I would like to change my flight reservation as my trip got postponed, can you please help me?
Sure, I am here to help you. May I know your name to check with your existing reservation?
Emma Smith here.
I am sorry to say you that there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for opting us.