Hello, I am Alexander Robinson.
Hello, how may I aid you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with it?
Sure, I will help you. Please wait for a while.
OK.
We hardly tried to find your reservation but, no reservation has been found with your name.
No problem, thank you for the information.
Thank you for opting us.