Hello.
Hello. How may I help you today?
Owing to an emergency, I want to cancel my reservation, so please help me in the cancellation.
Sure, I am here to help you with that.
Ok.
May I know your good name?
Myself Michelle Scott.
Please wait for a minute.
Ok.
Sorry to say that, there is no reservation found on your name in our database.
Not an issue.
Thank you for reaching us.