Hello.
Hello. How can I aid you?
Can you please help me in changing my existing reservation?
Sure, We are here to help you out with this.
Thank you.
May I know your name?
My previous reservation has done with the name Gary Perez.
Give me a minute.
Sure, take your own time.
 Sorry, there is no active reservation have been found under your name in our database to amend it.
Ok, not an issue. Thank you for providing information.
Thank you for reaching us.