Hi. I am Ruth Gonzalez.
Hello, how may I aid you?
Can you help me to cancel my reservation? Because my exam is schedule on the same date.
Sure, please wait a moment I will check your complete reservation details and proceed further with your cancellation.
Sure, please check my details.
Sorry to say, there is no active reservation found on your name in my website.
Ok, no issues. Thank you for your service.
Thank you for approaching us, have a nice day.