Hello.
Hello, how may I help you today?
I want to change my existing reservation due to heavy rainfall, can you please help me with that?
Sure, I am here to help you to change it. May I know your name please?
My name is Melissa Brown.
Ok, please wait for a while.
Sure.
Sorry to tell you that, there was no reservation found on your name to change it.
Not an issue, thank you.
Thank you for reaching us.