Hello.
Hello, how may I help you for this moment?
I am Sharon Roberts.
Glad to meet you, Roberts.
I want to change my existing reservation, due to heavy rainfall in Seattle, can you help me in changing?
Sure, I will help you with this. May I know your name please for further process? Please wait for a moment.
Sure.
Sorry Roberts, there is no reservation found as per your name to change your reservation.
That's ok, thank you for your information.
You are welcome.