Hi.
Hello, how may I aid you today?
Due to sudden change in climate my trip got cancelled, so can you please help me with cancelling my reservation?
Sure, I am here to help you out. Please provide me your name to check whether any active reservation found on your name or not.
My name is Anna Taylor.
Sorry  Anna Taylor, there is reservation on your name in our reservation portal.
No worries, thank you for your valuable information.
Thank you for reaching us.