Hello.
Hello. How can I aid you today?
I would like to cancel my reservation which is under my name. Can you please help me with that?
Sure, I am here to help you.
Thank you.
May I know on whose name the ticket has been reserved formerly?
Sure, my name is Matthew Gonzalez.
Sorry Matthew Gonzalez, there are no flights reserved on your given name formerly.
Ok, no issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.