Hi, myself Janet Jackson.
Hello Jackson, how may I guide you?
I have an urgent meeting at my office, so I want to cancel my reservation. Can you please do that for me?
Sure Jackson, I will help you. Let me check your reservation status in our database.
Sure.
Jackson, please wait for a while.
Sure, I will wait for your response.
Jackson, no reservation is found on your name in our database.
That's fine, anyway thank you for checking.
Thank you Jackson for contacting us.