Hi.
Hello. How may I address you today?
I want to change an existing reservation due to sudden change in my trip. Can you help me?
Sure, for that I need to know your name. Can you provide it?
I am Janet Davis.
Ok, please wait a moment I will check and let you know.
Ok.
Thanks for waiting, we did not found any reservation by this name.
That's fine.
Thank you for opting us.