In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hi. 
 agent: Hello. How may I guide you today? 
 customer: Can you find a flight for me from OAK to DFW? 
 agent: Sure, I am here to help you with that. Can you please share your planned travel dates? 
 customer: Ok, my journey dates are from June 05 to 07. 
 agent: May I know your name please? 
 customer: Sure, I am Stephen White. 
 agent: Do you have any class preference? 
 customer: No, I need a connecting flight. 
 agent: Would you like to travel in a connecting flight or in direct flight? 
 customer: I need a connecting flight as I said before. 
 agent: Do you have any other specifications? 
 customer: No. 
 agent: Flight-1017 is available in Delta Airlines with single connection limit and the ticket price is 100. Shall I proceed with booking? 
 customer: Yes, please. 
 agent: Stephen White, your booking is done in economy class, the depart time and return time is  afternoon. 
 customer: Thank you. 
 agent: Most welcome, thank you for reaching us. Have a safe journey.
[EX A]: book

[EX Q]: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I want to book a flight ticket from LAX to SEA. Can you please help me in that? 
 agent: Sure, I will help you in booking. Can you please share your trip dates? 
 customer: My trip dates are Dec 19 to Dec 21. 
 agent: Do you have any connection limit preference? 
 customer: I need a connecting flight. 
 agent: Sorry, there are no flights found for the given dates. 
 customer: Ok, no problem. Thank you. 
 agent: May I know your name for documentation purpose? 
 customer: Myself Jennifer Harris. 
 agent: Thank you for choosing us.
[EX A]: no_flight

[EX Q]: customer: Hello. 
 agent: Hello. How can I assist you? 
 customer: I want to book the flight ticket from MCO to DEN. Can you please help me? 
 agent: May I know your trip dates? 
 customer: My travel dates are Nov 3 and Nov 5. 
 agent: Can I know your connection limit? 
 customer: I need a single connection flight. 
 agent: Do you have any other requirements? 
 customer: No. 
 agent: May I know your name? 
 customer: Jason wright. 
 agent: I have searched a connecting flight with ticket fare 100 and 1005 as flight number in Spirit Airline. Shall I proceed with booking? 
 customer: Please proceed for booking. 
 agent: Ok, your ticket is confirmed. 
 customer: Thank you for the help. 
 agent: Thank you for reaching us.
[EX A]:
book