Hello.
Hello. How can I aid you at this moment?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I will help you with cancellation process. May I know your name for checking your previous booking?
My reservation was done under the name Patricia Miller.
Thank you for being on hold, I have checked and there is no reservation obtained on your name in our back end to cancel it.
Ok, not an issue. Anyways, thank you for the information.
You are most welcome and thank you for reaching us.