Hello.
Hello, how may I aid you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, may I know your name please?
My reservation was done under the name Betty Allen.
Please be on hold.
Sure, take your time.
Thank you for your time, we did not find any active reservation in your name to make changes further.
Ok, not an issue. Anyways, thank you for the information.
Thank you for reaching us.