Hello.
Hello, how may I assist you?
Due to the sudden demise of my grandfather, I want to cancel my recent reservation. Please can you help me?
Sure, let me know your name for cancellation.
I am Richard Thomas.
Ok, please wait for a moment.
Ok.
Thanks for waiting, no reservation found on your name to cancel your reservation.
No issue. Thanks for the quick response.
Thanks for availing us.