Hi.
Hello, how can I help you?
Would it be possible to cancel my reservation, which I have done with my name?
Sure, can you please provide me your name?
      My name is Laura Gonzalez.
Give me a moment.
Ok.
 Laura Gonzalez. I regret to inform that there is no reservation by your name.
That's ok, thank you for the response.
Thank you for reaching us.