Hi.
Hello, what can I assist you?
I am Patricia Brown, I am unable to travel right now due to heavy rains, so can you help me cancelling my ticket?
Yes, I will help you about it. Please, give me a moment to check the existing reservation under your name.
Ok, I will wait for your response.
Sorry, I do not find any reservation on your name in our database to cancel. Do you have any other requirements?
Oh! it is ok, I think my friend already cancelled my reservation. No, thank you for your services.
Ok, thank you for using our services. Have a nice day.