Hi.
Hello. How can I assist you today?
I need to cancel my reservation as my exams got cancelled due to some technical issues. Can you please help me out?
Sure, may I know your name to check for the previous reservation?
I am Emma Walker.
Please allow me a moment.
Ok.
Emma Walker, there is no reservation found under your name.
Ok, no problem. Thank you.
You are welcome. Thank you for reaching us.