Hi.
Hello. How can I help you now?
I am Nero surgeon in a multi speciality hospital, due to an emergency  in other hospital I had booked a flight ticket, but, I am unable to go there to take care of my hospital. So I would like to cancel my ticket, can you help me?
Sure, I will help you with that. May I know your name?
My name is Carolyn Roberts.
Please wait for a while.
Sure.
Congratulations Carolyn, I found your reservation and your reservation is successfully cancelled. Thank you for approaching us, have a nice day.
Ok, thank you for cancelling my ticket and quick response.
You are welcome.