Hi.
Hello, how can I guide you for today?
I want to cancel my flight reservation as I am sick, can you please help me?
I will help you with that. May I know your name?
Sure, my name is Paul Thompson.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Not an issue. Anyway, thank you for checking.
Thank you for contacting us, have a nice day.