Hi.
Hello, how may I address you?
Could you please help me in changing my existing reservation?
Sure, will you please let me know on what name it was made formerly?
It was made under the name Ashley Martinez.
Ok, let me check the status and revert you.
Sure.
Thanks for waiting, I have gone through the list but could not find any reservation active under your name in our data base.
Ok, no issues.
Thank you for reaching us.