Hello.
Hello, how may I help you?
Unfortunately my exams was postponed so I want to change my active reservation so, can you please help me to change my active reservation?
Sure, may I know your name?
Myself Eric Gonzalez.
Please wait for a moment to check your details.
Ok, I will wait.
Sorry, no reservation found on your name.
Ok, not an issues. Any way thank you for your time.
Thank you for reaching us.