Hi.
Hello. How may I assist you?
Owing to emergency, I need to cancel my recent reservation. Please help me with that.
Sure, I am here to help you out.
Thank you.
May I know your name please?
I am Ruth Jones.
Wait a moment please.
Ok.
Ruth Jones, we regret to inform you that there is no reservation found on your name in our records.
No problem, thanks for your information.
Thank you for choosing us.