Hello, I am Patricia Hall.
Hello, how may I best serve you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I will help you.
Thank you.
Please wait a moment, I will check the reservation data list and get back to you.
Sure.
Sorry to inform you there is no active reservation on your name.
No problem, thanks for your information.
Thank you so much for choosing us.