Hello.
Hello, how can I help you today?
Would it be possible to change my reservation, which I have done with my name?
Sure, please share me your name to check the details in our database.
My name is Charles Gonzalez.
Please wait a moment.
Sure.
Sorry to inform you that there is no reservation found on your name to do modifications.
No problem, thank you for the information.
Thank you for reaching us.