Hello.
Hello. How can I help you?
I have reserved a flight ticket to New York but due to some issues I am unable to travel the trip which I have planned, can you please change my ticket booking?
May I know your name please?
My name is Patricia Young.
Please wait for a minute.
Sure.
Sorry Young, no reservation found on your name in our website.
Ok, that's fine, no problem with that one, thank you for your quick hand help in searching.
Thank you for reaching our agency.