Hi.
Hello, how can I guide you for today?
Owing an emergency want to cancel my reservation, can you help me out with it please?
I will help you with that. May I know your name?
Thank you, my name is Joseph Jones.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for the response.
Thank you for contacting us, have a nice day.