Hello, I am Christine Gonzalez.
Hello, how may I assist you?
I want to cancel my ticket due to an emergency, can you help me?
Sure, I am here to help you. Hold on for a moment. Let me check.
No issues, thank you for checking.
Sorry Christine, there are no flights reserved on your given name.
Thank you for checking.
Welcome, thank you for choosing us. Have a great day.