Hi.
Hello, what can I do for you today?
Can you please help me in changing my reservation?
Sure, we are glad to help you.
Thank you.
On whose name, you want to change the reservation?
I am Sandra Martin.
Ok, wait for a while.
Ok.
Sorry to say that, no reservation was found on your name to change.
Ok, no problem. Thank you.
Thank you for availing our services.