Hello.
Hello, may I know your good name please?
My name is Mark Jones.
OK, Jones what can I do for you?
There is a business meet in my office, so I want to cancel my recent flight ticket booking, could you help me in that ?
Sure, please wait a while, I will verify for the existing reservation.
OK.
Sorry Jones, I didn't find any reservation with your name in the system data.
OK, thank you for providing the information.
Thank you for consulting us and I hope you visit us again in the future.