Hi.
Hello. How may I assist you?
I would like to change my reservation because I met with an accident, can you please help me with this?
Sure, I am glad to help you.
Ok.
May I know your name please?
Alexander Hernandez here.
Please hold on a moment.
Sure.
Alexander Hernandez, no reservation has been found on your name in our database.
Ok, not a problem. Thank you.
Thank you for reaching us.