Hello.
Hello, how may I assist you?
Due to heavy floods in my locality, I couldn't reach the airport on time. Could you help me in cancelling my recent reservation?
Sure, may I know your name please?
Previously, I have reserved my ticket with the name of Cynthia Hernandez.
Ok, hold on for a moment. Let me check.
Sure.
Sorry Cynthia, there are no flights reserved on your name.
May be there is a mistake during my previous booking.
May be, thank you for opting us. Have a good day.