Hello.
Hello, how can I help you for the day?
I am Margaret Green want to change my reservation, can you please help me out?
Sure, I am here to help you with this. Please hold for a moment, let me check your previous reservation status.
Ok.
There is no active reservation found with your name in our database to change it.
Ok, no problem. Thank you.
Thank you for reaching our agency, have a great day.