Hi.
Hello, how may I aid you for the day?
As my scheduled holiday trip got cancelled, I need your help in cancelling my reservation.
Sure, I am here to help you. May I know your name to cancel the reservation?
I am Paul Mitchell.
Ok, I will check the recent reservation on your name and get back to you.
Ok.
There is no reservation found on your name to cancel.
Ok, thanks for the information.
Thank you for contacting us. Have a great day.