Hi.
Hello, how may I help you?
I am Raymond Green. I made my reservation in advance, but now found out I don't have any leaves so want to cancel my reservation.Please help me to cancel it.
Yes, I can help you. Please wait, I will check your reservation status and let you know.
Ok.
Sorry, I did not find any reservation under your name in our database.
That's Fine. Thank you.
You are welcome and have a nice day.