Hi.
Hello, how can I help you?
Can you please help me with cancelling my recent reservation?
 Sure, can you please mention your name to check your reservation details in our database?
My name is Susan Clark.
Thank you. Please wait for a while, I will check the reservation status.
Ok.
Thank you for your time, Sorry, I did not find any reservation by your name in our database.
That's ok, thanks for checking.
Thank you for reaching us, have  a nice day.