Hello.
Hello, how may I help you today?
Can you please cancel my reservation, due to an emergency?
Sure, I am here to help you.
Thank you.
May I know your good name please?
My name is Angela Phillips.
Please wait for a moment.
Sure.
Sorry Angela, there is no reservation found as per your name to cancel it in your database.
Ok, no issue. Thank you.
You are welcome.