Hi.
Hello, how may I help you now?
I am Michael Baker, can you help me to change my reservation?
Sure, I help you with that.
Ok.
Please wait for a moment, while I check for the reservation.
Sure, take your time.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No issues, thank you for your time.
Thank you for reaching us, we hope see you again.