Hello.
Hello, how can I assist you today?
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
Sure, I can help you with that. May I know your good name please?
Michelle Lewis here.
Ok, please wait for a while.
Sure.
Michelle Lewis, there is no active reservation found under your name to do cancellation.
Ok, not an issue. Thank you for checking.
Thank you for choosing us.