Hi.
Hello. How may I serve you today?
I want to cancel my reservation, can you help me with that?
Sure, I am here to help you with this.
Thank you.
May I know your name please?
Deborah Nelson here.
Ok, please wait for a mean while.
Sure.
Sorry to say, that there is no active reservation found as per your name to cancel it in your database.
Ok, no issues. Thanks for the information.
You are welcome.