Hello.
Hello. How may I assist you?
I need to change my reservation due to my planned  event got postponed. So please help me with that.
Sure, I am happy to help you with that. Can I know your name to proceed further?
Thank you. Please check the reservation with my name Justin Thomas.
Ok, please give me a minute. I will check and revert back to you.
Sure, take your time.
Sorry to inform you, there is no active reservation on your name in our portal to change the details.
Oh! It may not be booked properly. Anyway, thank you for your time.
It's my pleasure, thank you for consulting us.