Hello, I am Mary Martinez.
Hello Mary, how can I render you today?
I want to postpone my trip due to an emergency. Can you help me to reschedule my reservation?
Sure, I am here to help you. Hold on for a moment. Let me check.
Thank you. Take your time.
Sorry Mary, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.