Hello.
Hello, how may I help you today?
Owing to an emergency, I want to cancel my reservation Can you help me out?
Ok, could you please provide me with your name for further process?
Sure, my name is Andrew Walker.
Please wait for a mean while to check for the availability.
Ok.
Sorry Walker, there is no reservation found as per your name to cancel any reservation.
That's ok, thank you.
You are welcome.