Hello.
Hello. How  can I assist you at this moment?
I booked a flight ticket in your agency for my holiday trip to New York but now I want to get it cancelled. So can you go ahead and cancel my flight ticket?
Sure, I am happy to help you with that.
Ok.
Can I have your good name please to check your reservation status?
I am Helen Thomas.
Ok, please wait a moment.
Sure.
Sorry Helen Thomas, no reservation has found under your name to cancel.
Not a problem. Thanks for your information.
Thank you for choosing us, have a good day.