TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. I am Dennis Anderson. 
 agent: Hello, how may I aid you today from my end? 
 customer: I want to change my reservation, due to some health issue. Can you please help me out? 
 agent: Sure, I am here to help you out. Please allow me a moment. 
 customer: Ok, I will wait for your information. 
 agent: Sorry Dennis Anderson, there is no reservation on your name in our database. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hi,. 
 agent: Hello, how can I aid you today? 
 customer: I am Andrew Hill. I want to know about ticket availability to DEN from PHX. Will you please give the information? 
 agent: Sure, we are here to help you. Can you please provide your journey dates? 
 customer: Yeah. My journey dates are 12/26 and 12/28. 
 agent: Ok, please wait a moment. I will check the availability. 
 customer: OK. 
 agent: Thanks for your time. There is a flight with airline JetBlue and airline number is 1026. Fare of ticket is 200 with one connection. Shall I proceed with this booking? 
 customer: You can proceed. 
 agent: Your ticket has been reserved. Thank you for connecting wit us. Have a safe journey.

SOLUTION: book

PROBLEM: customer: Hello, myself Elizabeth White. 
 agent: Hello. How can I aid you today? 
 customer: I am planning to book a flight ticket to IAH from AUS, can you please help me out? 
 agent: Sure, I need to know your travelling dates? 
 customer: Sure, my planned travelling dates are May 02 and May 04. 
 agent: How much you can afford for this ticket? 
 customer: I want my ticket fare must be within 500. 
 agent: Sorry to say this, no flights are available on your desired route. 
 customer: It's ok, thank you for the information. 
 agent: Thank you for reaching us.

SOLUTION:
no_flight