Hello.
Hello, how may I help you today?
I want to change an existing reservation, can you please help me in that?
Sure, I am here to help you.
Thank you.
May I know your name please to proceed further?
My name is William Lewis.
Please wait for a while.
Sure.
Sorry to inform you that there is no active reservation found on your given name.
Ok, that's not a problem. Thanks for your information.
Thanks for contacting us.