Hello.
Hello, how can I assist you today?
I want to change my existing reservation due to terrorist attacks in Paris, can you help me?
Sure, I will help you in changing your reservation. May I know your name please?
Sure, my name is Stephanie Scott.
Scott, please wait for a moment.
Ok, sure.
Sorry Scott, I have not found any reservation by your name.
Oh! That's fine, thank you for checking.
Thank you for choosing us and have a nice day.