Hi. I am Ronald Green.
Hello. How can I assist you?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Ok, please wait.
Ok.
Sorry, no reservation found on your name to cancel.
that's ok, thank you.
Thank you for reaching us.