Hi.
Hello.
I am Brenda Davis.
How may I provide assistance to you?
Owing to an emergency, I have to cancel my earlier reservation. Will you help me in cancellation?
Sure, please be on hold.
Sure.
Thank you for your time.
Ok.
Sorry, there is no active reservation in your name.
It's ok, no problem. Thank you for the information.
Thanks for your approach. Have a nice day.