Hello.
Hello, how may I help you?
I need to cancel my existing reservation, which is done recently. Can you please help me out?
Sure, may I know your name please?
Sure, myself Matthew Johnson.
Wait a while, kindly.
Please wait for a while.
Sorry, there is no reservation found for the user name in our back end to cancel it.
Thank's ok, no problem. Thank you for the information.
Thank you for reaching us.