Hello.
Hello. How may I assist you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, I am happy to help you and can I know your name please?
Sure, my name is Frank King.
Please allow me a moment.
Sure, take your time.
Sorry, there is no reservation found for the user name in our data base.
That's ok, thank you for checking.
You are most welcome and thank you for reaching us.