Hi.
Hello, how may aid you?
Shirley Phillips here, please help me in making some changes in existing reservation, due to my busy schedule on my previously planned dates.
Sure, let me check the details of your previous reservation and revert you back.
Ok.
Sorry Phillips, your previous reservation is not booked properly so it not found in our data base.
No issues, thank you for clarification.
Sorry for inconvenience.
Ok, no problem.
Thank your for contacting us.