Hello.
Hello. How may I help you?
Can you please help me to change my reservation?
Ok, may I know your name to check your reservation?
My name is Kathleen Collins.
Thank you. Please be online for a while. I will check your reservation status and get back to you.
Okay.
I am sorry to say you that there is no reservation found under your name in our database.
Ok, not a problem. Thank you.
Welcome Kathleen Collins.