Hello.
Hello. How may I help you?
There is an emergency case that I have to deal, can you please help me in cancelling my flight ticket?
Sure, may I know your name please to check the reservation status?
Sure, my name is Ruth Jones.
Please give me a minute.
Ok.
Ruth, there is no reservation found with your details.
Ok, that's fine. Thank you for your information.
Thank you for contacting us, have a good day.