Hello.
Hello, how can I help you?
I am Barbara Jackson.
Ok.
I need to cancel my recent reservation, as my exam got cancelled. Please help me in cancelling?
Sure, I am here to help you. Please wait a minute.
Ok.
Thank you for waiting, we found a reservation on your name.
Ok, please cancel.
Sure, your ticket has been cancelled as per your request.
Ok, thank you for your service.
Thank you for choosing us, have a good day.