Hello.
Hello, what can I do for you today?
I just want to change my existing reservation, due to my exams has been postponed. Can you please aid me to change on the name of Emily Jones?
Sure, I will help you out.
Ok.
Please wait for a few minutes.
Sure.
Thanks for your time, no reservation was found on your name to change.
That's Ok, thanks for your help.
Thank you for choosing us.