Hi.
Hello, how may I help you?
I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
Sure, may I know your name?
Sure, my name is Nancy Brown.
Please wait.
Sure.
Sorry, there is no active reservation found with your name in our records.
Ok, not an issue. Anyways, thank you for your service.
Most welcome.