Hello, Deborah Young here.
OK Deborah, how may I guide you?
Owing to an emergency I had to request for you to change my reservation. Could you please do this for me?
OK, sure I can help you. Will you please wait a moment?
OK.
Sorry Young, we cannot found any reservation as per your requested name.
OK that's fine.
Thank you for contacting us and have a great day Young.