Hello. I am Scott Walker.
Hello, how may I assist you?
Due to an emergency work I am unable to travel the trip which I was planned in February month, can you please help me in flight ticket modification?
Sure, I will do that for you. Please wait, let me check your reservation status.
Thank you for accepting my request. Take your time.
Sorry, I did not find any reservation under your name in our database.
No issues with that one, I can book another flight ticket for my journey. Thank you for your quick search and providing your information.
You are welcome and thank you for choosing us.