Hi.
Hello, how may I be at your service today?
I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
May I know your name please?
Frank Campbell here.
 Sorry, there is no reservation matching with your name.
That's ok, thank you for your help.
Thank you for choosing us.