Hi. I am Steven Thompson.
Hello, what sort of help are you seeking from me?
Would it be possible to change my reservation to new travel dates?
Yes, that is what I am here. Please allow me a moment to check for the previous reservation in our data base.
Sure.
We are sorry to say that, there is no active reservation found on your name.
It's ok, thanks for checking my reservation status.
Thanks for reaching us, wish you a great day.