Hello.
Hello, how may I guide you today?
I have planned a small hangout trip with my friends, but someone don't have manage his leaves, so we want to change our existing reservation. Can you help me?
Ok, may I know your name to check your previous reservation status?
My name is Amy Parker.
Sorry Amy, there is no reservation found under your name in our records.
It's ok, no problem. Thank you for your service.
Thank you for reaching us, have a great day.