Hello.
Hello. How may I guide you at this moment?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, I am happy to help you in the ticket cancellation process. Can you please tell me your name to check the ticket status?
My name is Benjamin Carter.
Ok, please give me a minute. I will check the status and get back to you.
Sure, I will wait for your response.
Sorry for the trouble which is caused to you, there is no active reservation on your name to cancel the ticket.
That's ok, thank you for checking.
My pleasure to help you. Thanks a lot for reaching our agency.