Hello.
Hello, how may I best assist you today?
Owing to an emergency I need to change my existing reservation. Can you please help me out?
Sure, may I know your good name please?
My name is Susan Hernandez.
Ok, please wait for a moment.
Sure.
Thanks for waiting, no reservation found with your name to change.
OK, no problem. Thanks for your information.
Thanks for opting us, have a nice day.