Hello.
Hello, how may I assist you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know your name for the cancellation process?
My reservation was done under the name Samuel Walker.
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
Ok, not an issue. Anyways, thank you for the information.
Welcome, thank you for the information.