Hi.
Hello, how may I be at your service today?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
May I know your name please to check the status of your reservation?
Gregory Taylor here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
I have successfully cancelled your reservation and the amount will be refunded to you within 2 business days.
Thank you.
Thank you for reaching us.