Hello.
Hello, how can I help you today?
I just want to cancel my recent reservation, due to sudden demise of my great grand father. Can you please help me with cancellation on the name of Charles Thomas?
Sure, may I know your good name?
You can check my reservation on the given name.
Ok, please wait for a moment.
Sure.
Sorry to say that, no reservation was found with your good name.
Ok, thank you.
Thank you for reaching us.