Hello.
Hello, how can I help you today?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, I will help you with that. May I know your good name?
My name is Donna Turner.
Please wait for moment, while I search for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem, thank you.
Thank you for visiting us, we hope see you again.