Hello.
Hello, how can I assist you today?
I want to change my existing reservation due to business issue, can you please help me out?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
Sure, I am Helen Parker here.
Ok, please wait a moment.
Sure, I will wait.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.