Hi, I am Anna Robinson.
Hello, how may I serve you now?
Owing to an emergency, my planned to attend my brother wedding got postponed. So I want you to change my existing reservation.
Sure, I will help you to change your reservation. Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system.
Ok, not an issue. Thank you for your assistance.
Thank you for reaching us.