In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I am planning to attend a Snooker's competition in New York JFK from IAH. Can you find a flight ticket for me? 
 agent: Sure, I am glad to help you in booking. Can you please share your travel dates? 
 customer: Thank you. My planned trip dates are on May 05 and return on May 07. 
 agent: Ok, may I know your name? 
 customer: Ok, my name is Nancy Allen. 
 agent: Do you have any specification? 
 customer: Ok, I want a business class flight. 
 agent: Sorry, no flights are available on your preferable travel dates. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for reaching us, have a nice day.
[A]: no_flight


[Q]: customer: Hi. 
 agent: Hello. 
 customer: I am Nancy Adams. 
 agent: How can I help you Adams? 
 customer: I would like to change my recent existing reservation because my friend who is participating in gun shooting has been postponed. 
 agent: I will help you, please wait a while. 
 customer: Ok. 
 agent: There is no reservation found on your name, Nancy Adams. 
 customer: No problem, thank you. 
 agent: Thanks for opting us.
[A]: no_reservation


[Q]: customer: Hello, I am Alexander Scott. 
 agent: Hello, how can I assist you? 
 customer: I need to alter my reservation, as my exam scheduled has been postponed. Please help me in changing? 
 agent: Sure, please wait a moment. 
 customer: Ok. 
 agent: Sorry, there is no reservation found on your name. 
 customer: Ok, no worries. Thanks for your help. 
 agent: Thank  you for choosing us.
[A]:
no_reservation