Hello.
Hello. How may I assist you today?
Due to some emergency I need to change my existing reservation, Can you help me changing my reservation?
Sure, I am here to help you to change that reservation but I need your name to check the reservation details.
I am Richard Collins.
Please wait for a minute, let me check.
Sure.
Thanks for your patience, based on your request there is no reservation previously in our database with your name.
No problem. Thank you for the information,.
You are welcome.