Hello.
Hello, how may I assist you today?
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
Sure, ,may I know your name for the cancellation process?
Thank you. Please check the reservation with my name Ruth Nelson.
Sorry as per your concern I can not amend your reservation as your reservation is not found as per our records.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
Welcome, thank you for reaching us.