Hello.
Hello, how can I assist you?
I want to cancel my recent reservation, can you please help me out?
Sure, I'm glad to help you with that. May I know your good name please?
Sure, my name is Gregory Hill.
Ok, please wait while I'll check your reservation status.
Ok.
Gregory Hill, there is no active reservation found under your name to do cancellation.
It's ok, thank you for the information.
Thank you for choosing us, have a nice day.