Hi.
Hello, how may I help you?
Can you please cancel my recent reservation? As my planned trip has been cancelled.
Sure, may I know your name please?
Sure, my name is Ruth Nelson.
Wait a moment.
Sure, I'll wait for your response.
 Sorry, there is no reservation found for the user name in our back end to cancel it.
Oh! That's ok, thank you for giving the information anyways.
Thank you for opting us.