Hi.
Hello, how may I help you?
I want to change my existing reservation which is done recently due to some health issues, can you please help me in this?
Sure, I am here to help you for this. May I know your name please?
Sure, my name is Edward Evans.
Please wait for a while.
Sure, I will wait.
Sorry for inconvenience, no reservation is found under your name.
Ok, not an issue.
Thank you very much for contacting our agency.