Hello.
Hello, which service are you seeking for today?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, we are perky to assist you.
Thank you for your kind assistance.
On which name your previous flight ticket has been reserved?
Please search under the name of Jeffrey Carter.
 Please stay online, I will check the previous list and revert to you.
Sure.
Sorry to say that, there is no active reservation found on your name.
Thank you for the help.
Thank you for choosing us.