Hello.
Hello, how may I assist you?
Owing to an emergency, I need to cancel my flight ticket booking. Can you please help me with that one?
Sure, may I know your good name please?
Thank you and my name is Joshua Johnson.
Please wait for a moment.
Sure, I can wait for your response.
Sorry, there is no reservation found on your name in our database to cancel.
Not a problem with that one, thank you for checking my previous reservation status.
Thank you for approaching us.