Hello, I am Mary Thomas.
Hello, May I know, how can I serve you?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I can help you in that. Please wait for a moment.
Sure.
We are sorry to say that, there is a no active reservation found on your name.
No problem, thank you for the information.
Thanks for reaching us, have a nice day.