Hello.
Hello. How may I assist you now?
Due to some emergency I need to change my existing reservation, Can you help me changing my reservation?
Ok, please tell me your name and month of booking to check with your existing reservation?
I am Frank Anderson.
Ok, please hold on for a moment till I check with flight reservation by your name.
Sure.
Sorry, there is no flight reservation available by your name.
No problem, thank you for the information.
Thank you for consulting with our services.