Hello.
Hello, how can I assist you today?
I want to cancel my reservation, due to some issues. Could you please help me for that?
Ok, may I know your name please so that I can proceed with cancelling.
Ok, I am Richard Phillips.
Thank you Richard. Please wait for a moment.
Ok.
Thank you for waiting. There is no previous reservation under your name.
Ok, thank you for your information.
May I help you with anything else?
No.
Thank you for contacting us.