Hi.
Hello, how may I aid you?
I want to change an existing reservation due to an emergency, can you please help me?
Sure, may I know your name?
Sure, my name is Jack Jones here.
Please give me a moment to check your ticket status.
Sure, take your time.
Sorry Jack Jones, no reservation is available by your name.
Ok, not an issue.Thank you for your information.
Thank you for reaching us.