Hello.
Hello, how can I assist you?
Owing to an emergency, I want cancel my recent reservation. Can you help me?
Sure, may I know your name?
Yes, I am Edward Baker.
Please give me a moment to check your ticket status.
Sure, take your own time.
Sorry Edward Baker, no reservation is available by your name.
Ok, not an problem. Thank you for your help.
Thank you for reaching us.