Hello.
Hello, how may I help you at present?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, we are glad to help you with cancellation. May I know your name please?
I am Rebecca Baker.
Ok, please wait for a couple of minutes.
Ok, take your time.
Thanks for waiting, there was no reservation found on your name to cancel it.
That's ok. Anyways, thank you for your help.
Thank you for choosing us.