Hi.
Hello, how can I help you?
I planned to change my trip to Boston, can you help me out?
Sure, I can help you with that. Can I have your good name please?
Myself Betty Johnson.
Please wait for a while.
Ok, take your own time.
Betty Johnson, there is no active reservation found under your name to do changes in that.
That's ok, not an issue. Thank you for your information.
Thank you for choosing us.