Hello.
Hello, how can I aid you today?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
May I know your good name to proceed further?
I am Elizabeth Anderson.
Please be on hold I will check and revert you.
Sure.
We did not find any reservation on your name in our database.
Ok, no problem. Thanks for the information.
Thank you.