Hello, I am Helen Moore.
Hello Helen Moore, how may I aid you today?
Could you please aid me in changing my existing reservation due to my exams got postponed?
Sure, i can aid you in that. Please wait a minute, I will go through your reservation and update you the status.
Ok.
We have searched a lot with your name but, we did not find any reservation on your name to change it.
No problem, thank you for your information.
Thanks for contacting us, have a great day.