In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. 
 agent: Hello, how can I help you? 
 customer: For a holiday vacation I want to go to MSP on 08/09. Aid me in booking a ticket with the name of Samantha Perez. 
 agent: Sure, I am here to help you. May I know your return date? 
 customer: On 08/11, I have to return. 
 agent: Could you please share your source code? 
 customer: Phoenix, PHX is my source point. 
 agent: Do you need any halt in between your journey? 
 customer: Yes, connection is to be 1. 
 agent: Thanks for your details, there is no flight found to reach your destination. 
 customer: Fine, I will go with another flight. Thank you for your service. 
 agent: Thank you for reaching us.
no_flight

customer: Hi. 
 agent: Hello, how may I aid you? 
 customer: Joseph Garcia here. I would like to spend some more days with my family, so please help me in changing my existing reservation. 
 agent: Sure, I am here to help you out. Please allow me a moment. 
 customer: Ok. 
 agent: Sorry  Joseph Garcia, there is no active reservation on your name in our database. 
 customer: That's ok, thank you for your help. 
 agent: Thank you for reaching us.
no_reservation

customer: Hi. 
 agent: Hello. 
 customer: I am Mary Martin. 
 agent: How can I help you? 
 customer: Can you please reserve me a flight ticket from Washington, DC - IAD to Austin, TX - AUS? 
 agent: Sure, I am glad to help you. Could you please share your travelling dates? 
 customer: My trip dates are 04/25 - 04/27. 
 agent: Thank you for waiting, there are no flights found on your preferable dates. 
 customer: Not a problem, thank you. 
 agent: Thank you for choosing us.
no_flight