Hello,.
Hello, may I know how best I can help you today?
I want to cancel my reservation, As I am suffering with my health issues. Can you help me with cancellation?
Sure, may I know your name?
Samuel King, is my name.
OK, please wait  a moment.
Sure, I will wait.
we are sorry to inform you that, there is no reservation found with your name.
Ok, I think it was not reserved properly. Thanks for your service.
Thanks for reaching us.