Hi.
Hello, how may I aid you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to help you with this. May I know your good name please?
Thank you. I am Paul Hernandez.
Please wait for a moment.
Sure.
Sorry Paul, there is no active reservation found on your name to cancel it in your database.
Ok, no issues. Thanks for the information.
You are welcome.