Hi.
Hello. How can I aid you at this moment?
I need to change an existing reservation, can you please help me?
Sure, I am here to help you with this.
Thank you.
Can you please provide your name to check your reservation status?
Sure, I am Susan Perez here.
Wait a moment please.
Sure, I will wait.
Susan Perez, there is no active reservation found under your name in our database.
Ok, not an issue. Thank you for your information.
Thank you for contacting us.