Hello.
Hello, how may I help you?
I need an immediate help with my flight ticket modification process, can you please help me with that one?
Sure, may I know your name to proceed?
Thank you for accepting my request and my name is Gregory Lewis.
Please wait for a moment to check your details. Sorry to say, no reservation found on your name.
Ok, that's fine. Thank you for checking my previous flight ticket booking.
Thank you for reaching us.