Hello.
Hello. How may I guide you today?
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
Sure, I will help you.
Thanks.
Please provide your name to check your reservation status.
Sure, my name is Sarah Lopez.
Sorry to inform you that Lopez, there is no reservation found with your name in our records.
Oh! It's ok no problem. Thank you for your information.
Thank you for approaching us, have a great day.