Hello.
Hello, how can I guide you for today?
Can you please cancel my reservation, due to an emergency?
I will help you with that.
Thank you.
May I know your name?
My name is Emma Phillips.
Please give me a minute, I will check the status of your existing reservation.
Sure.
I found your existing reservation and cancelled it successfully.
Ok, thank you for cancelling my reservation.
Thank you for contacting us, have a nice day.