Hello.
Hello, how can I assist you today?
Richard Collins here, is this a flight booking agency?
Yes, you are at right place.
I will be making few changes in my previous reservation, as I am sick. Can you help me?
Oh! Sad to hear that, let me check for your reservation details on our website.
That's great, let me know my reservation status.
Sorry Collins, I have not found any reservation by your name.
That's fine, maybe my friend already changed my reservation and forgot to inform me. Thank you for your assistance.
Thank you for choosing us.