Hello.
Hello. How may I assist you today?
I want to cancel my recent reservation due to heavy rains, can you please help me?
Sure, may I know your name to check with the previous reservation status.
Sure, the ticket is reserved under the name Helen Lee.
Please wait a moment.
Sure, I will wait for your response.
Sorry, there are no active reservations on your name to cancel.
No issue, anyway thank you for checking.
Thank you for reaching our service Helen Lee.