Hello.
Hello, how may I serve you at this moment?
I would like to change my reservation as I am leaving for delegates meet, can you please help me out?
Sure, we are here to help you. May I know your name please?
Mary Scott here.
Ok, please be on hold.
Sure.
Sorry we did not find any reservation against your name in our database.
Ok no problem, thank you for your services.
Thank you for choosing us.