Hello.
Hello. How can I assist you today?
I want to cancel my recent reservation due to sudden demise of my grand father. Can you please help me with this?
Sure, I will help you to cancel your reservation.
Thank you.
Please mention your name.
Myself Mark Jones.
Ok, please give me a moment.
Sure.
Sorry, no reservation found on your name to cancel your reservation.
Ok, not an issue. Thank you for checking.
Welcome, have a nice day.