Hi.
Hello. How can I provide assistance to you?
Please help me to cancel my recent reservation as my trip got postpone due to bad weather conditions.
Sure, I can help you in that.
Thank you.
May I know your good name please?
I am Debra Roberts.
Ok, please wait for a while.
Sure.
We are sorry to say that, there is no active reservation found on your name.
That's ok, not an issue. Thank you for your information.
Thanks for approaching us.