Hello.
Hello. How can I aid you today?
I want to change my reservation due to postponed of my exam, so please help me.
Sure, I am gleeful to help you with that. May I know your name please?
Sure, my name is Elizabeth Martin.
Please wait for a moment, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no active reservation found on your name in our database to change it.
Not a problem, thank you.
Thank you for reaching us, have a great day.