Hi.
Hello, how can I guide you for today?
Due to bad weather conditions, I want to change my existing reservation. Can you help me out?
May I know your name?
Sure, my name is Ryan Nelson.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you.
Thank you for contacting us, have a nice day.