Hello, I am Laura Hall.
Hello, how may I assist you now?
I want to cancel my trip due to an urgent meeting. Can you help me?
Laura Hall, may I know your travelling dates please? Ok, please wait for a while.
First check my reservation with my name.
Thank you for waiting.
Welcome.
There is no active reservation found by your name.
No issues. I will check again with my mails, thank you for checking.
Thank you for choosing us.