Hello.
Hello. How can I assist you?
I would like to do some modifications in my existing reservation, can you aid me in that?
Ok, please can I know your name to check for your reservation in our records?
Sure, the ticket has been reserved on the name Melissa Clark.
Thank you for waiting, sorry as per your request we can not change your reservation because there is no reservation found on your name.
That's ok, no problem. May be my friend has been modified and I 'm not aware of it. Anyway, thank you for the information.
Ok, thank you for choosing our agency.