Hi.
Hello, how can I aid you?
Can you please help me to cancel my reservation?
I am here to help you with your concern. May I know your name to check with the status?
I am Mark Martinez.
Thank you for sharing your name. Please bear with me for 2-3 minutes while I check with the status.
Sure.
Thank you for waiting. Mark Martinez, regret to inform that there is no active reservation found under your name to cancel.
It's ok, thank you for the information.
Thank you for reaching our agency.