Hello.
Hello, how may I help you?
My name is Ronald Collins. Due to an medical emergency, I postponed my interview to other date. Could you help me in changing the reservation?
Ok, please give me a while I will check your details.
Sure.
I am sorry Ronald, there is no reservation showing on your name, it might have been cancelled.
That's so sad. Thank you for your time.
Sorry for inconvenience, thank you for reaching us.