Hello.
Hello, how may I guide you at this moment?
Janet Hernandez here. I want to cancel my ticket due to heavy floods in my place.
Sure, I am mirthful to help you with that reservation cancel.
Ok.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. I am sorry to tell you that, there is no active reservation found with your name in our reservation list to cancel it.
No problem, thank you.
Most welcome, thank you for reaching us.