Hello.
Hello. How may I assist you now?
Can you please help me to cancel my reservation due to some health issues?
Sure, please mention your good name.
Sure, my name is Catherine Williams.
Please allow me to check with availability of your status.
Sure.
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
No issues, thank you.
Thank you for helping me with booking.