Hello.
Hello, how may I assist you?
Can you please cancel my reservation, due to some health issues?
Sure, I am here to help you with that, can I know your good name to proceed further?
My name is Justin Taylor.
Thank you very much. Please wait for a while, let me check your reservation status in our database.
Sure.
Justin Taylor, I found your reservation. Shall I cancel it?
Ok, proceed.
Your ticket is cancelled is successfully.
Thank you for cancelling my reservation.
Than you very much for approaching our agency.