Hello.
Hello, how may I assist you today?
I am Helen Evans. I want to change my existing reservation. Could you help me with that?
Sure, I will help you. Please wait a moment I will check the reservation list and I will inform you reservation is there or not.
Ok, please make it as soon as possible.
Sorry Helen Evans, there is no active reservation on your name.
That's ok, no problem. Thank you.
Thank you.