Hi.
Hello. How can I assist you at this moment?
As my manager did not approve my leave, I would like to change my recent reservation. Can you help me?
Sure, I am ready to help you with that.
Ok.
Can I have your good name please to check availability of your reservation?
Check under the name Cynthia Robinson.
Ok, please be on hold for a moment to check your reservation status.
Sure.
Sorry Cynthia Robinson, no reservation has found under your name to change.
That's ok, thank you.
Thank you for choosing us, have a good day.