Hello.
Hello, may I know how best I can help you today?
Myself Sarah Jones.
Hello Sarah, how can I assist you today?
As my tour got cancelled due to bad weather, can you please help me with cancelling my reservation?
Sure, I can help as you requested.
Thank you.
Please wait a minute, I will check your reservation and cancel it.
Sure.
I regret that there is no reservation found on your name.
Ok, no issues.
Thanks for consulting us, have a nice day.