Hello, Amy King here.
Hello. How may I assist you?
Owing to an emergency I would like to cancel my reservation. Can you please help me out?
Please wait a moment.
Sure, take your time.
Ok, thanks for your patience. There is no reservation under your name.
It's alright, not a problem. I think the ticket was not booked properly while I am booking. Anyways, thank you for checking.
Ok, thank you for choosing us.