Hi.
Hello. How can I assist you today?
I want to cancel my flight reservation as I am sick, could you please help me out?
Ok, please can I know your name to proceed future?
Thank you. I am Helen Gonzalez.
Ok, thank you for waiting. Sorry as per your concern I can not cancel your reservation because the reservation is not found to cancel.
No problem, thank you for checking.
Ok, thank you for choosing our agency.