Hello.
Hello, what can I do for you today?
My house got burned down due to short circuit, so I will not be able to meet my client at New York. Could you help me to cancel my ticket?
Sorry to hear that. May I know your name to check your ticket status in our website?
My name is Thomas Lopez.
Please allow me a moment to check our database.
Sure, take your time.
Sorry Thomas, there is no reservation found under your name.
No problem, thank you for assisting me.
Thank you for opting us, have a great day.