Hi.
Hello. How can I assist you today?
I have planned to go for round trip but my mother is not feeling well, so can you please cancel my recent reservation?
Ok, may I know your name to check for the previous reservation in our data base?
My ticket is reserved in the name Nicole Baker.
Ok, please allow me a moment to check for the previous reservation. Nicole, there is no reservation found under your name.
Ok, fine thank you for your information.
You are welcome. Thank you for contacting us.