Hello.
Hello, how may I be at your service today?
 Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
May I know your name please to check the status of your reservation?
Susan Rodriguez here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal.
Thank you for the help.
Thank you for reaching us.