Hello,.
Hello How may I serve you?
I want to cancel my reservation due to heavy snow fall. Can you help me in this?
Sure, May I know your good name please?
I am Raymond Hernandez.
Ok, please hold on for a minute.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's ok, not an issue.
Thank you for approaching us regarding ticket cancellation process.