Hello.
Hello, how may I give assistance to you?
Can you please help me to change my existing reservation as I am sick and cannot go on the trip?
Sure, we are glad to help you to change it.
Thank you.
On whose name, your reservation has been done earlier?
On my name, Melissa Smith.
Ok, please wait for a while.
Sure.
Thanks for your time, there was no reservation found on your name to change your reservation.
No problem, my mother may have done it already. Thank you anyway.
Thank you for availing our service.