Hi. Catherine Jones here.
Hello Jones, how can I assist you?
Can you cancel my flight ticket reservation? As my press conference in Chicago is been postponed to some other dates.
Sure, I am here to help you. Please give me sometime, I will check your reservation status and let you know.
Sure, take your time.
Jones, I did not find any reservation under your name in our database.
Ok, not a problem. Thank you.
You are welcome and thank you for contacting us.