Hi.
Hello, how may I provide service to you?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, we can help you. May I know on which name the ticket was reserved?
Check the reservation under the name of Frank Johnson.
Ok, please be on hold for few minutes.
Sure.
Sorry, there is no reservation found against your name.
No problem, thanks for checking.
Thank you for availing us.