Hi.
Hello, how may I assist you for today?
As my tour got postponed I want to change my reservation, can you help me with it?
Sure, could you please provide your name to check the details of your reservation?
Yes, you can call me as Stephen Hill.
Ok, please wait a moment.
Ok.
Sorry to say, no details found regarding your reservation.
That's ok, thank you for the information.
Thanks for reaching us, have a nice day.