Hi. Myself Samantha Wright.
Hello, may I know your concern regarding the flight reservation?
I want to cancel my recent reservation, can you help me with that?
Yes, I will be happy to assist you with that. Can you please wait a moment?
Sure, I will wait. Can I know your name?
I am sorry Wright, I am not supposed to reveal my personal details. As my role is to assist you with your concerns.
That's ok, I just asked you casually.
Ok, thank you for waiting. Sorry as I did not find your name in our reservation records to cancel it.
Ok, no problem. Thank you for your assistance and providing the information of my reservation status.
Your welcome, thank you connecting with our agency.