Hi.
Hello, How can I help you now?
Can you help me in changing my existing reservation under the name of Susan Hill?
Sure, I will help you with that.
Thank you.
Please hold on for a while, I will check the status of your reservation.
Ok.
Thanks for waiting. We regret to say that, there is no active reservation found on your name to change it.
It's ok, not a problem.
Thanks for approaching us.