Hello.
Hello.
My name is Kevin Lee.
Kevin, how can I assist you?
Actually, I booked a ticket to PHL to attend a music concert, but due to bad weather, the concert is postponed.
Ok Kevin, would you like me to change your existing reservation?
Yes, can you help me out?
Yes, please hold on for a moment so that I can check the details of your existing reservation.
Sure, take your time.
Sorry, I could not find any ticket booked with your name to modify.
That's ok. Thank you for your time.
Thank you, have a nice day.