Hello.
Hello. How can I assist you today?
My scheduled examination dates has been postponed. So, I would like to change my existing reservation.
Ok, may I know your name to check for the previous reservation in our data base?
My name is Charles Baker.
Ok, please allow me a moment to check for the previous reservation.
Ok.
Your patience is greatly appreciated. Charles, there is no reservation found under your name.
That's ok. no problem. Thank you for your information.
You are welcome. Thank you for contacting us.