Hello.
Hello, how may I help you?
I planned a trip with my friends, Due to bad weather I want to cancel my reservation. Can you do it?
May I know you name please?
My name is Barbara Jones.
Ok, please wait for a moment, I will check the availability of reservation on your name and inform you.
Sure.
thank you for waiting, unfortunately no reservation found on your name.
Ok. Thank you for your confirmation.
Thank you for choosing us.