In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. Amy Jones here. 
 agent: Hello, how can I support you? 
 customer: Can you book a flight ticket for my airport codes that is from SFO to PHX? 
 agent: May I know your trip dates? 
 customer: The trip dates are from 18 June to 20 June. 
 agent: Do you need any break in my journey? 
 customer: Yes. 
 agent: Is there any class preference? 
 customer: No. 
 agent: Do you have any other requirements? 
 customer: No, that is it. 
 agent: May I know your name please? 
 customer: I am Amy Jones. 
 agent: There is a connecting flight with fare of 100 and 1020 flight number. Shall I proceed? 
 customer: You can book the flight ticket. 
 agent: Your seat has been reserved with Frontier airlines in economy class. 
 customer: Thank you. 
 agent: Thank you for choosing our services.

Answer: book


Question: customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: I have to change my reservation due to my planned my trip got postponed. So please help me with that. 
 agent: Sure, may I know your name? 
 customer: Thank you. Please check my reservation with my name Rebecca Gonzalez. 
 agent: Please wait a moment. 
 customer: Sure, take your time. 
 agent: Sorry, there are no active reservations to change your trip. 
 customer: Oh! It may not be booked properly. Anyway, thank you for your time. 
 agent: Thank you for reaching our service. 
 customer: Most welcome.

Answer: no_reservation


Question: customer: Hello. 
 agent: Hello, how can I support you? 
 customer: Can you please book a ticket from ATL to LGA? As I'm planning to visit Statue of Liberty. 
 agent: Sure, we are here to assist you. May I know your itinerary dates? 
 customer: Sure, my planned departure and return travel dates are 16th and 18th of December. 
 agent: Would you like to travel in business class or economy class? 
 customer: I prefer business class to travel. 
 agent: May I know your connection limit? 
 customer: My maximum connection has to be 1. 
 agent: Sorry to notify to you that, there are no flights available with your needs. 
 customer: That's ok, thank you for giving the information. 
 agent: For documentation, may I know your name please? 
 customer: Yes, my name is Dennis Phillips.

Answer:
no_flight