Hello.
Hello, how can I assist you?
I want to cancel my ticket as my mother is not feeling well, so I need to take care of her. Will you help me in cancellation?
Sure, I am willing to help you.
Ok.
Can I know your name please?
Sure, I am Joshua Mitchell.
Ok, please wait a minute I will revert to you.
Ok, I will wait for your response.
Thank you for your time, sorry we didn't find any reservation on your name.
No problem, thanks for your prompt response.
Thank you for reaching us, have a nice day.