Hello, I am Jonathan Gonzalez.
Hello, how can I support you?
Due to the bad weather, match has been abonded. Can you please help me out in changing my recent reservation?
Sure, I will help you with that. Please wait for a moment.
OK.
Thanks for waiting, sorry there is no any reservation found on your name.
OK, no problem. Thanks for the help.
Thank you for reaching us, have a nice day.