Hello.
Hello, how may I assist you?
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
Ok, may I know your name to check with booking?
Yes, I am Ryan Thomas.
Please wait for a moment.
Ok, my planned trip dates are on Dec 10 and return on Dec 12.
Ryan Thomas, there is no reservation by your name. Thank you for choosing us.