Hello.
Hello. How can I assist you today?
I am Steven Hernandez.
Ok.
I want to cancel my recent reservation due to an emergency work.
Sure, let me check the reservation list and get back to you.
Ok, I will wait.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thank you for your help.
Thank you for choosing us.