Hi.
Hello. How can I assist you?
Due to sudden demise of my grand mother I want to cancel my reservation. Can you help me with that?
Ok, may I know your good name?
My name is Kathleen Walker.
 Please wait I will revert you in a  moment.
Ok, take your time.
We found reservation on your name and it is being cancelled.
Thank you for helping me.
 Thank you for availing us.