Hello.
Hello. How can I assist you at this moment?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, I will assist you with that. May I know your name for further process?
Thank you, I have reserved it on the name of Sarah Hill.
Ok, please hold on a moment.
Sure, take your time.
There is no previous reservation available under your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
Thank you for reaching us.