HI.
Hello, how can I help you today?
I want to change my existing reservation due to postpone of my exams, so can you help me with this?
Sure, I will help you in changing.
Thank you.
Can I have your name please?
My name is Debra Thomas.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no active reservation on your given name.
No problem, thank you for the information.
Thank you for opting us.