Hi.
Hello, how may I assist you today?
 I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in cancellation?
Sure, may I know your name for the cancellation process?
I am Stephanie Brown.
Thank you, please wait for a while.
Sure.
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
Ok, not an issue. Thank you for your information.
Welcome, thank you for reaching us.