Hello.
Hello. How can I aid you?
I want to change my reservation, due to heavy rainfall in Seattle, can you help me?
Sure, We are here to help you. May I know your name?
My name is Kevin Edwards.
Give me a minute.
Sure.
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
That's ok, thank you for your information.
Thank you for opting us.