Hello,.
Hello, How exactly I can serve you the best today?
I want to cancel my reservation as my adventure trip got cancelled, due to my health condition. Can you help me?
Sure, we are gleeful to help you for cancellation.
Thank you.
May I know your name to check your details in our database?
George Campbell, is my name.
Please wait for a while, to check the present status of your earlier reservation and let you know.
Sure, I will wait.
 Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Oh! I think it was not reserved properly. Thanks for your information.
Thank you for choosing us.