Hello.
Hello. How can I assist you today?
I would like to change my reservation due to sudden health issue, can you please help me out with that?
Sure, I will help you with that. Can I know your name to check for the reservation status?
Thank you for accepting my request, I have reserved on the name of Emma Hill.
Ok, please wait a moment I will check.
Sure, take your time.
Thank you fro waiting, sorry as per your concern I can not change your reservation because there is no reservation found on your name.
Oh! I think the ticket was not booked due to server issue. Anyway, thank you for the information.
My pleasure, thank you for choosing our agency.