Hello.
Hello. How can I help you today?
I am Stephen Anderson. I want to cancel my reservation, due to heavy rainfall in New York, can you help me?
Ok, please give me a minute to check with your reservation then I will revert back to you with your booking status.
Sure, take your time.
I am so sorry to inform you but there is no reservation found by your name is our data base, sorry for the inconvenience.
That's ok, I will check for other alternative.
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Thank you for your help.
Have a nice day.