Hi.
Hello, how may I serve you today?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you help me with the cancellation process?
Sure, I will help you.
Thank you.
Please wait a moment.
Sure.
Can I have your name please?
Sure, I am Frank Mitchell.
Ok. Thank you for your time.
Ok.
We found a reservation in your name and it has been cancelled.
Thanks for your quick response.
Thank you for approaching us.