Hi.
Hello. How can I assist you?
I am not feeling well due to unexpected health issues so, please cancel my reservation.
Sure, I'll help you in that. can you please give me the name on which you have done the previous reservation?
Sure, I have done it on the name of Thomas Robinson.
Fine, please be on hold.
OK.
Thomas, I have searched our database regarding your reservation details but there is no reservation found active under your name to do cancellation.
Ok, no issues any more.
Thank you for choosing us.