Hello.
Hello. How can I aid you today?
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
Sure, I am here to help you in cancelling your reservation.
Thank you.
May I know your name to proceed?
Sharon Green here.
Ok, please wait for a while.
Sure, take your time.
We have found a reservation on your name in our records. Shall I cancel it?
Ok, please proceed to cancel.
Your reservation has been cancelled successfully.
Thank you for helping me.
My pleasure.