Hi.
Hello, how can I aid you at this moment?
I want to change my reservation due health problem, can you help me?
Sure, I am glad to help you, may I know your name?
Myself Eric Walker.
Please wait for a while.
Sure.
We hardly tried to find your reservation but, no reservation has been found with your name.
No problem, thanks for checking.
Thank you for approaching us, have a nice day.