Hello, I am Nicholas Walker.
Hello Walker, how may I assist you today?
I want to cancel my trip due to an urgent meeting. Can you help me?
Sure, I am here to help you. Hold on for a moment. Let me check.
Thank you, take your time.
Sorry Walker, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.