Hello. I am Frank Edwards.
Hello, how may I aid you?
I am unable to travel the trip due to postponement of hockey competition, can you please help me in flight ticket modification?
Sure, please wait a moment I will check your details and proceed further.
Thank you for your positive response and I can wait for your reply.
Sorry to say, there is no reservation on your name in my database.
Ok, no issues with that one. Thank you for your information.
Thank you for reaching us, have a nice day.