Hello.
Hello, how may I aid you today?
I want to cancel my reservation as my plan to visit New York is cancelled. Can you help me with that?
Sure, I will help you in that.
Thank you.
Ok, may I know your name for proceeding?
My name is Nancy Taylor.
Ok, please be online. Based on your name we haven't found any previously reserved flight ticket to cancel.
Ok, thank you for the information.
Thanks for contacting us.