Hello.
Hello, may I know your name please?
 I want to cancel my reservation, as I am no longer interest in that trip, as most of my friends are not attending. Could you help me?
Sure, I will help you. Please provide your name to search the existing reservation?
I am Laura Rodriguez.
Please wait a moment.
Sure.
Sorry to inform you, there is no reservation with your name.
Ok, no problem, thank you for your response and your service.
You are welcome. Thank you for reaching us.