Hello, Scott Edwards here.
Hello, how may I assist you?
As I got some urgent work on the dates I have planned to go for an outing, I need to cancel my ticket. Can you render me in cancelling the ticket?
Sure, I am here to help you.
Thank you.
Hold on for a moment please. Let me check.
Take your time.
Sorry Scott, there are no flights available on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.