Hello.
Hello, how can I assist you?
I need to change my existing reservation due to some health issue. Can you help me in doing that?
Sure, may I know your name please?
My name is Brenda Edwards.
Please wait while I fetch your current reservation with us.
Sure.
We don't have any reservation on your name in our system to make changes.
Ok, not an issue. Thank you for the information.
Thank you.