Hello.
Hello. How can I assist you?
Owing to an emergency I had to request for this cancellation, Can you please help me in that?
Sure, I will help you.
Thank you.
Can I have your name to check for previous reservation?
My name is Amanda Jones.
Please, wait for a while.
Sure.
Thank you for waiting, there is no reservation found on your name to cancel.
Ok, that's not a problem. Thanks for your information.
Thank you for approaching us.