Hello. I am Raymond Anderson.
Hello, how may I aid you today?
Yesterday I have booked a ticket for Houston but your agent misplaced my origin code from Houston to Boston. Can you help me in changing my existing reservation?
Sorry for the inconvenience caused. Please wait for a couple of minutes.
Sure.
Thanks for your precious time, we are sorry to notify you that no reservation was found based on your name.
No problem, Thank you for your information.
Thank you for picking us.