Hi. Virginia Phillips here.
Hello, how can I assist you?
Can you change my flight ticket reservation?
Sure, I can help you with that. May I know your good name please?
I am Virginia Phillips.
Please give me a moment to check your reservation status in our database.
Sure.
Virginia Phillips, there is no active reservation found under your name to do modifications in that.
Not a problem. Thank you.
Thank you for choosing us.