Hi.
Hello, how may I help you today?
I want to cancel my existing reservation.
Sure, can I have your name please?
I am Gary Rodriguez.
OK, can you please hold on a moment, I will get back you. Thanks for waiting.
OK.
We are sorry to say you that we have not found any reservation on your given name.
Thanks for your prompt service.
Thank you for choosing us, have a great day ahead.