Hello.
Hello, how can I best serve you today?
Due to post pone on my exam I need to change my reservation. Can you please change my reservation?
Sure, to proceed for change reservation may I know your good name?
Eric Scott is my name.
Thanks for providing your name, please wait a moment.
Sure.
Sorry to inform you that there is no reservation found on your name.
Ok, not a problem.
Thanks for approaching us.
Thank you for your information.
Wish you a great day.