Hello.
Hello. How may I assist you at this moment?
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
Sure, I will help you with that, may I know your name please?
Thank you, my name is Catherine Anderson.
Anderson, please hold on for a moment please to check your reservation status.
Sure.
Anderson, I did not find any reservation with your name in my database.
No problem, I will search another way to complete my trip.
Ok, thank you for reaching us.