Hi.
Hello, how may I serve you at this moment?
I want to cancel my reservation which is done recently due to some health issues, can you please help me?
Sure, I will help you. Please wait for a moment.
Thank you.
May I know your name?
Sure, my name is Michael Smith.
Sorry, there is no reservation existing on your name.
Ok, no problem. Thank you for checking out.
You are welcome, have a nice day.