Hello. Myself Christine Lopez.
Hello, how can I assist you?
Due to some business meeting at New york, I am going to cancel my reservation. Can you please help me for this?
Ok, please allow me to check with your previous booking for a moment.
Sure, I will wait for your kind response.
Sorry to say, there is no active reservation found under your name.
Not a big deal, anyway thank you very much for your kind service.
Have a nice day.