Hi.
Hello, how may I assist you?
Owing to an emergency I want to change my existing reservation, can you please help me with this?
Sure, I am here to help you for this. May I know your name please?
I am Justin Lopez.
Please wait for a while.
Sure.
Sorry for inconvenience, no reservation is found under your name to change.
No issues, thank you.
Thank you very much for approaching our agency.