Hello, Emma Smith here.
Hello, how may I assist you?
Actually, due to heavy rainfall, I want to change my previous reservation. Will you please help me with that?
Sure, I am here to help you. Hold on for a moment please.
Sure.
Sorry to say this Emma, there are no reservation under your name.
It's fine. Anyway thank you for your help.
Thank you for reaching us. Have a good day.