Hello.
Hello. How can I aid you?
I am Benjamin Taylor, want to alter my recent reservation due to some sudden changes in my plan. Please help me out with that.
Sure, We are here to assist you.
Thank you.
Please wait a while.
Sure.
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
It's ok, thank you for your help.
Thank you for choosing us.