TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: I am Gregory Allen. I want to attend a live music concert in EWr, can you please find a flight from ORD? 
 agent: Sure, I will help you to book a flight. Can you please share me your travelling dates? 
 customer: I want to start my journey on 10/10 and my return will be on 10/12. 
 agent: Please hold on for a moment. 
 customer: Ok, take your time. 
 agent: Here, I found a flight for you with single connection. Shall I proceed for booking? 
 customer: Please proceed. 
 agent: Your ticket is booked with flight number 1000 and airline is Southwest. 
 customer: Thank you for booking.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, how may I guide you? 
 customer: Jacob Roberts here. 
 agent: Nice meeting you Jacob. 
 customer:  I am event organiser and there is a marriage event in ORD, so I need to travel there, can you help in searching a flight from MCO? 
 agent: Sure, I am here to help you? May I know your dates? 
 customer: My trip dates are from 08/08 to 08/10. 
 agent: Please wait for a while to check it. 
 customer: Sure, take your time. 
 agent: As per your request there is a flight with drop of connections 2 and the fare is 100. Shall I confirm your booking? 
 customer: No, I want a direct flight. 
 agent: Sorry Jacob, we cannot provide you a direct flight on your dates because they are busy in travelling. Hope you can understand that one. 
 customer: That's fine. 
 agent: Thank you for approaching us, have a nice day. 
 customer: Thanks and wish you the same. 
 agent: Welcome.

SOLUTION: no_flight

PROBLEM: customer: Hello, I am Robert Smith. 
 agent: Hello, How can I assist you? 
 customer: Can you help me in booking a flight ticket from WA - SEA to TX - DFW? 
 agent: Sure, Please help me with your travel dates. 
 customer: I want to fly on 11/14 and return on 11/16. 
 agent: Please wait a minute. 
 customer: Sure. 
 agent: Sorry, No flights found with your preferable dates. 
 customer: Not an issue. Thank you. 
 agent: Thank you for opting us.

SOLUTION:
no_flight