Hello.
Hello, how may I assist you?
I want to cancel my reservation due to terrorist attacks in New York, can you please help me?
Ok, may I know your good name please for further processing?
Sure, my name of previous reservation was Joseph Evans.
Please wait for a mean while.
Ok, take your own time.
Sorry Evans, there is no reservation found as per your name to cancel your reservation.
Ok, no problem with it. Thank you for checking.
Thank you for contacting us.