Hello.
Hello, how can I assist you?
I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?
Sure, I can help you with that. May I know your good name please?
Anna Rodriguez here.
Ok, please wait for a while.
Sure.
Anna Rodriguez, there is no active reservation found under your name to do cancellation.
That's ok, thank you for checking.
Thank you for choosing us.