Hi.
Hello, How can I help you today?
Owing an emergence, I want to change my existing reservation. Can you help me with it?
Sure, I am happy to help you. To proceed further, May I know your good name please?
My name is Kimberly Garcia.
Thanks for your name. Please wait a minute.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no issues.
Thank you for choosing us. Have a blissful day!.