Hello.
Hello, how may I assist you today?
Due to some personal issues, I would like to cancel my recent reservation. Please help me out.
Sure, I am here to help you. May I know your name please?
My name is Michelle Hill.
Ok, please wait for a mean while.
Sure, take your time.
There is a reservation found under your name, shall I proceed to cancel it?
Ok, please proceed.
Ok, your reservation has been cancelled successfully.
Thank you for your assistance.
You are welcome.