Hello.
Hello. How may I aid you?
I want to change my reservation due to my health problem, can you help me with that?
Sure, I am glad to help you out.
Thank you.
May I know your name to check your previous reservation status.
I am Pamela Perez.
Ok, please be on hold.
Ok.
Sorry, there is no reservation found on your name in our records.
That's ok. Thank you for your service.
Thank you for reaching us.