Hello,.
Hello, what kind of service you are expecting from us?
Owing to an emergency in my family ,  I want to cancel my reservation. Could you be my helping hand in cancelling my ticket?
Sure, may I know your name please?
Reservation is done with my name Debra Brown.
Sorry, there is no reservation found in your name.
Ok, not a problem.
Thanks for approaching us, hope to serve you again.