Hi, I am Brenda Edwards.
Hello. May I know how best I can help you today?
 I want to cancel my recent reservation, because I want to travel  with my friends by road. Can you help me with it please?
Sure, I'll help try to help you in cancellation.
Thank you.
Please wait a moment I will check the reservation status.
Ok, take your time.
Thanks for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok. Thank you for the response.
Thank you for availing us.