Hello.
Hello, how may I assist you today?
 I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?
Sure, may I know your name for the cancellation process?
Elizabeth Rodriguez here.
Thank you, please wait for a while.
Sure.
Sorry, we couldn't find a reservation on your name to cancel.
No problem, thanks for the information.
Welcome, thank you for reaching us.