Hello.
Hello. How may I assist you at this moment?
Please change my existing reservation owing to an emergency.
Sure, I am gleeful to assist you in changing the ticket details. May I know your good name to check the reservation status?
My name is Nicole Lee.
Ok, please hold on for a minute.
Sure.
Sorry to inform you that, there is no active reservation with your name in our database to change the details.
Thanks.
You are welcome. Thank you for choosing us.