Hello.
Hello. How may I help you?
I want to change my existing reservation, due to some health problems I am unable to travel those dates, can you please change my reservation?
Ok, may I know your name?
Sure, my name is Barbara Harris.
Ok, please wit a miute.
Ok.
There is no reservation found under your name.
Oh! It's ok no problem. Thank you for your information.
Most welcome.