Hi.
Hello. How may I assist you today?
I want to cancel my reservation as I am unwell, could you please do that for me?
Ok, let me check with it. Can I know your name for checking the reservation status?
Sure, my name is Barbara Perez.
Barbara Perez, there is no active reservation under your name.
No problem, anyway thank you very much for checking.
Thank you for choosing our airlines. Have a great day.