Hello.
Hello. How can I assist you?
I want to change my existing reservation due to postpone of my exams, can you help me with that?
Sure, I will help you.
Thank you.
Can I have your name to check for earlier reservation?
My name is Barbara Johnson.
Please, hold on a moment.
Sure.
Thank you for waiting, I did not find any reservation on your name to change.
No problem, thank you for the checking.
Thank you for availing us.