Hi.
Hello. How can I assist you at this moment?
Catherine Taylor here.
Glad to meet you Catherine Taylor.
I want to change my existing reservation to new dates, can you help me over that?
Sure, I am happy to help you with that.
Thank you.
Please be hold on for a moment and I will check your reservation status.
Sure, take your time.
Thank you for waiting. Sorry Catherine Taylor, no reservation has found under your name to change.
It's ok, maybe it was not done properly while booking. Anyway thanks for checking my reservation.
Most welcome. Thank you for choosing us, have a great day.