Hi.
Hello. How can I help you?
Can you help me to cancel my reservation?
Sure, I am here to help you with that.
Thank you.
Can you please tell me your full name?
Sure, my name is Charles Wright.
Ok, please hold on for a minute. I will check the status and get back to you.
Sure.
Sorry for the inconvenience, there is no reservation found with your name in our database to cancel the ticket.
No issues, thank you for your time.
You are most welcome. Thank you for choosing our agency.