Hello. My name is John Hernandez.
Hello, how may I help you today?
I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods. Can you aid me for cancellation?
Sure, I will help you. Please wait for a while.
Sure.
Sorry, there is no reservation found on your given name.
That's Ok, thanks for your help.
Thanks for choosing us.