Hello.
Hello. How can I help you?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Emma Wright.
Thank you. Please wait for a while, let me check your reservation status.
Sure.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for reaching us.