Hi.
Hello, how may I help you?
Due to some health issues, I want to postpone my trip to some other dates. Can you please change my reservation details?
Ok, may I know your name please to check the reservation status?
Sure, my name is Rachel Miller.
Rachel Miller, there is no reservation found with your details.
That's ok, thank you for your information.
Thank you for contacting us, have a good day.