Hi.
Hello, how can I assist you?
As my friends already booked a ticket, I would like to cancel my reservation. Can you help me with cancelling my reservation on the name Jacob Hernandez?
Sure, I am willing to help you.
Thank you.
Please stand by I will get back to you.
OK.
Thanks for your time, sorry to say no reservation found with your name.
No worries at all. Thank you for your information.
Thank you for reaching us, have a nice day.