Hi.
Hello, how can I support you?
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
Sure, we are here to help you. May I know your name please?
Sure, Kathleen Jackson here.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name to change.
Ok, no issues.
Thank you for reaching us.