Hello, James Davis here.
Hello, how may I assist you?
As my trip got cancelled due to heavy rain at my destination place, can you please help me with changing my existing reservation?
Sure, please wait a moment, I will check the reservation list and get back to you.
Sure, take your time.
Thanks for being waiting but unfortunately there is no reservation found on your name.
Ok, no worries at all. Thank you for your information.
Thanks for connecting us, have a nice day.