Hi.
Hello. How may I assist you?
I want to cancel my reservation which is done recently due to some problem, can you please help me?
Sure, I will help you. May I know your name please to check your reservation status?
Sure, my name is Thomas Taylor.
Please wait a moment.
Sure.
Thomas, no reservation has been found on your name in our database.
Ok, that's fine. Thank you for your service.
Thank you for choosing us.