Hello,.
Hello, How may I serve you?
 I want to cancel my recent reservation due to the ongoing tornado at my destination.
Ok.
Will you help me out in cancelling?
Sure, I will check the reservation list, and let you know. May I know your good name, please?
Thank you, I am Nicole Rodriguez.
Thanks for your time, your name is found in the reservation list. May I proceed to cancel?
Proceed with my cancellation.
Your ticket has been cancelled successfully.
Thank you for kind service.
Thank You.