Hello.
Hello. How may I assist you?
I would like to change my reservation due to some health issues, can you please help me out with that?
Sure, may I know your name please?
Thank you. Myself Paul Martinez.
Wait a moment please.
Sure, I will wait for your response.
Paul Martinez, we haven't found any reservation under your name in our database.
That's ok, no problem. Anyway thank you for checking out.
Thank you for choosing us.