Hello.
Hello. How may I assist you at this moment?
I want to cancel my ticket due to some personal problems, can you please help me to cancel my reservation?
Sure, I am here to help you.
Thank you.
May I know your name to check your reservation status?
My name is Donna Lee.
Ok, please give me a moment.
Sure.
Sorry, there is no reservation found on your name in our records to cancel.
Ok, not a problem. Thank you.
Thank you for reaching us.