Hi.
Hello, how can I help you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am glad to help you with that. Can you please share your name?
I am Eric Jackson.
Ok, please allow me a moment.
Sure.
Thanks for waiting, there is no reservation found on your name.
Ok, no issues. Thanks for the information.
Thank you for reaching us, have a nice day.