Hi.
Hello, how may I assist you today?
I would like to change my flight reservation as I am unwell, can you please help me?
Sure, may I know your name?
Thank you. My name is John Walker.
Ok, please wait for a while.
Sure.
Thanks for waiting, there is no reservation found on your name.
Sad to hear that. Anyway, thank you for checking.
Thank you for reaching us.