Hello.
Hello, how can I assist you today?
I have booked a ticket earlier but due to some problem at my house, I need to cancel the ticket. Could you please help me with that?
Ok, I can help you with that but first can I know your name?
Sure, my name is Paul Collins.
Sorry Paul, we did not found your name in our records. May be, some other in your family had cancelled your reservation previously.
May be. Any way, thank you for checking.
Thank you for approaching us. It's my pleasure.