Hello.
Hello. How may I help you?
I would like to change my recent reservation due to some personal issues, will you help me with that?
Ok, may I know your name?
Thank you for accepting my request. Myself Helen Smith.
Please wait a minute.
Ok, I will wait.
Sorry, there is no active reservation found under your name in our records.
Ok, not an issue. Thank you for your information.
Most welcome.