Hello.
Hello. How can I assist you?
I want to change my existing reservation. Could you help me with that?
Sure, We are here to help you.
Thank you.
May I know your name?
Virginia Thompson here.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to change it.
That's ok, no problem. Thank you.
Thank you for reaching us.