Hi.
Hello. How may I help you?
I am Timothy Scott. I need to change my existing reservation, Can you please help me with that?
Sure, I am glad to help you in changing the ticket details.
Thank you.
May I know your good name to search the ticket status please?
I have already mentioned above.
Ok, please give me a minute.
Sure.
Sorry to inform you that, I have not found any reservation on your name in our database.
Ok, no problem. Thanks for your information.
You are welcome. Thank you for reaching our travel agency.