Hello.
Hello, how can I help you today?
I need to change my recent reservation due to some health issues, can you help me in doing that?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Kathleen Hernandez.
I am sorry to say you that there is no reservation found under your name in our database.
Ok, no issues. Thank you for the information.
Thank you for reaching us.