Hi.
Hello, how may I assist you?
Due to emergency I need to cancel my recent reservation, Can you please help with that?
Sure, may I know your good name?
My name is Matthew Garcia.
Thank you for providing your name, please hold on.
Sure.
Thank you for your patience. No reservation found on your name.
Ok, no problem. Thanks for your information.
Thank you for choosing us, have a nice day.