Hello.
Hello, how may I help you?
Owing to an emergency, I would like to change my existing reservation to some other dates. Can you help me?
Sure, may I know your name please to check your reservation status?
Please check with the name Sharon Scott.
Please wait a moment.
Sure.
Scott, no reservation has been found on your name in our database.
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
Thank you for approaching us.