Hello.
Hello, how may I help you at present?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.
Sure, we are glad to help you to change it.
Thank you.
On whose name, the reservation has been made earlier?
Please check the reservation on the name of Frank Hill.
Ok, please wait for a while.
Sure.
Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name.
Not a problem, thank you.
Thank you for choosing us.