Hello.
Hello.
Myself Sarah Collins.
How shall I help you?
Can you please help me with cancelling my reservation due to my planned event got cancelled?
Sure, I am happy to help you in that one.
Thank you.
Please give me some time to check it.
Sure, take your time to check.
I am unable to find your previous reservation under the name which you have provided to cancel it.
Oh! It may not be booked properly due to server issue while booking. Anyway, thank you for your time.
You are most welcome and thank you for approaching us.