Hello.
Hello, how may I assist you today?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, may I know your good name?
I am John Wilson.
Ok, please wait for a while.
Sure.
I have checked in reservation list to change your ticket, but could not find any reservation with your name.
No problem, thanks for the information.
Thank you for choosing us.