Hello.
Hello, may I know your name please?
I am Scott Lewis.
Yes Scott, how can I help you?
I have already reserved my ticket, but right now I want to cancel that reservation.
So, you want me to cancel your reservation now?
Yes.
Sorry, there is no reservation found by your name. Do you want any more information please?
No, thanks. Thank you for all of your valuable information.
Thank you and have a nice day.