Hi.
Hello, how can I help you?
Recently I had a reservation with the name of Shirley Moore, to attend for horse racing festival. I cannot attend there due to some health issues. Can you help me to cancel my recent reservation?
Sure, please wait a while I will check and let you know.
Ok.
Thank you for waiting. Sorry, we did not found any reservation on your name.
Ok, not a big problem. Thanks for your response though.
Thank you for availing us.