Hello.
Hello. How may I assist you?
I am Sandra Robinson. I want to cancel my recent reservation due to heavy rain fall at my destination.
Ok.
 Can you please help me it?
Sure, I am here to help you.
Thank you.
Please, wait a while.
Sure.
Thanks for your time, there is  no reservation found on your name.
Not an issue. Thank you for kind service.
Thank you.