Hi.
Hello, how may I serve you?
I would like to cancel my flight reservation as I am sick, can you please help me?
 I am here to help you with your concern.
Thank you.
May I know your name please?
I am Amy Phillips.
Wait a moment.
Sure.
 Sorry, there is no reservation found for the user name in our back end to cancel it.
No problem, thank you for checking.
Thank you for reaching us.