Hello.
Hello, How can I address you?
I want to cancel my reservation, because my holiday trip is cancelled due to bad weather. Can you cancel my ticket?
Ok, Sure I will help with that. May I know your good name please?
I am Stephanie Perz. Perez.
Hold on for a minute.
Ok.
Thanks for your time.
OK.
We are sorry, we did not find any recent reservation against your name.
Ok, Thanks for your service.
Thank you for opting us, Have a great day.