Hello. Sandra Adams here.
Hello, how can I support you today?
 I want to book a flight from OAK to IAD, can you help me?
Sure, please help me with providing your travelling dates?
Sure, my journey dates are from 12/22 to 12/24.
Ok, do you have any other specifications?
I need 1 connection flight.
Ok, please wait for few minutes.
Sure, take your time.
Thank you for waiting, We found a direct flight. Are you comfortable with this?
Don't book my ticket.
Sure, thank you for choosing us.