Hi.
Hello, how may I help you?
Can you please help me with changing my recent reservation?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Stephanie Lewis.
Please wait for a while.
Ok.
Sorry to inform you that there is no active reservation on your given name.
That's ok, thanks for the information.
Thanks for reaching us, have a nice day.