Hi.
Hello. How can I assist you today?
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
Sure, may I know your name to check for the previous reservation?
Sure, Kathleen Gonzalez here.
Please allow me a moment.
Sure.
There is no reservation found under your name in our data base.
Ok, no issues. Thank you for your information.
Thank you for contacting us.