Hi.
Hello, how may I assist you for the day?
Owing an emergence, I want to cancel my recent reservation. Can you please help me with it?
Ok, that's sad. Let me check with with your previous booking. May I know your name please.
My name is Virginia Harris.
No reservation was found by the name of Virginia Harris.
Ok, no issues.
Sorry for the inconvenience.
Thank you.
Have a nice day.