Hello, Emma Thomas here.
Hello, how can I help you today?
My client meeting is postponed, so I need to change my existing reservation. Could you help me out?
Sure, I will help you, please hold on for a moment.
Take your time.
Thank you for waiting. Sorry Emma, I have not found any reservation under your name in our database.
No problem, thank you for helping me.
Thank you for contacting us, have a nice day.