Hello, I am David Lopez.
Hello, David Lopez, how can I aid you today?
As part of my schedule, I made a reservation earlier to attend for shopping. But, due to some health issues I was unable to attend. Can you help me to change my existing reservation?
Sure, we are happy to help you. Please hold on for a while, I will check the status and revert you.
Ok.
Thanks for your time, we are sorry to inform you that no reservation has found based on your name.
Ok, not an issue. Thanks for the quick response.
Thanks for connecting with us, have a great day.