Hello.
Hello, how can I aid you for today?
I want to cancel my reservation due to some health issues, so please help me.
I am here to help you about that. Can you please provide your name to check the booking list about the reservation status?
Sure, I am Karen Wilson.
Please wait for a while to check it.
Sure.
I regret to say this Karen Wilson, there is no active reservation with your name to cancel the reservation.
Not a problem, thank you.
You are welcome, thank you for reaching our service.