Hello.
Hello, how may I help you?
I have reserved a ticket to meet my friend but suddenly it got postponed. So please help me with changing my reservation.
Sure, I am willing to help you for this. May I know your name please?
I am Patrick Hall.
Please wait for a while, let me check your reservation status in our database.
Sure.
Sorry to inform you, no reservation is found with your criteria.
That's ok, thank you for checking.
Thank you very much for approaching our agency.