Hi.
 Hello, how can I assist you today?
Can you please cancel my reservation as my schedule to attend for semester exams got postponed?
Sure, we are gleeful to help you for cancellation. May I know your name to check your details in our database?
I am Cynthia Harris.
Please wait for a while, to check the present status of your earlier reservation and let you know.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
It's ok, thank you for the information.
Thank you for reaching us.