Hello, I am Charles Thomas.
Hello, how can I assist you today?
As my manager did not approve my leave, I would like to cancel my recent reservation. Can you aid me with this?
Please can you wait a moment while I check the reservation records?
Sure, take your time.
Sorry, there is no reservation been found on your name to cancel.
That's ok, thank you for checking.
Sorry for the inconveniences caused. Thank you for choosing our agency.