Hi.
Hello. How can I help you?
I need to cancel my ticket due to my health issue, can you help me?
Sure, I can do that for you. Please help me with your name.
I am Patricia Miller.
Thank you. Please be on hold for a while, let me check your reservation status.
Sure.
Sorry, I did not find any reservation by your name in our database.
That's ok. Thank you.
You are most welcome.