Hi.
Hello. How can I assist you today?
Actually, I want to amend my reservation which is done recently due to some health issues, can you please help me in this?
Sure, may I know your name to check for the previous reservation?
Ok, my name is Rachel Turner.
Please allow me a moment.
Sure, I will wait.
There is no reservation found under your name.
Ok, no problem. Anyways, thank you for your service.
Thank you for contacting us.