Hi.
Hello. How can I help you?
I am Carol Hall.
Ok.
Owing to an emergency I want to change my existing reservation. Can you please help me with that?
Sure, I am here to help you.
Thank you.
Please wait a minute.
Sure.
Thank you for waiting.
OK.
We found a reservation on your name. Can you please share your new travelling dates?
My travelling dates are 06/23 to 06/25.
Ok, please help me with your airport codes.
My airport codes are IAH - DCA.
Do you need any halt in between your journey?
No, I need direct flight.
Wait a minute please.
OK.
Thank you for waiting, sorry to inform you that we didn't find any flights with your details.
No problem, thanks for your information.
Thank you for reaching us, have a nice day.