In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. Is this a flight ticket booking agency? 
 agent: Please let me know, what kind of service your looking for? 
 customer: Yes, I have seen that your agency can help the customer in flight ticket booking. So, now please help me with ticket booking from DTW to MCO. Can you help me in that one? 
 agent: Sure, please share me your trip dates. 
 customer: Thank you and I have planned to travel in the month of Nov and the travel dates would be 11 and 13. 
 agent: May I know your airlines preferences? 
 customer: I am ok with any airlines. 
 agent: Please share me your connection limit. 
 customer: I am looking for a single connection flight in between my journey. 
 agent: Is there any class specifications for you? 
 customer: No, that's it. The above mentioned are my requirements, check with that one. 
 agent: We found a Delta airline and 1023 is flight number with a fare of 200. Shall I proceed? 
 customer: I am Janet Young and you can proceed with booking the ticket on my name. 
 agent: Your ticket is confirmed with an economy class. 
 customer: Thank you for your immediate response with my flight ticket reservation. 
 agent: Thank you for reaching us. 
 customer: Welcome.
book

customer: Hello. 
 agent: Hello. 
 customer: I am jonathan Miller. 
 agent: How can I assist you? 
 customer: My trip has been cancelled? Could you cancel my reservation? 
 agent: Yes, sure. Give me a moment. 
 customer: Ok. 
 agent: Jonathan Miller there is no reservation as per your name. 
 customer: It's ok. Thank you for your service. 
 agent: Thank you for choosing us.
no_reservation

customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: Can you please help me in booking a flight ticket from DEN to DTW? 
 agent: Sure, may I know your planned trip dates? 
 customer: I would like to fly on Nov 16 and return on Nov 18. 
 agent: Do you have any connection limit? 
 customer: I need a single connection. 
 agent: Any other requirements to be met? 
 customer: I would like to return in the morning time. 
 agent: May I know your good name? 
 customer: Myself David Jones. 
 agent: Sorry, there are no flights found with your given details. 
 customer: Not an issue. Thank you. 
 agent: Thank you for reaching us.
no_flight