Hello.
Hello. How may I assist you now?
I want to cancel my recent reservation due to health issues, can you please help me with that?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
My name is Laura Lopez.
Please be on hold.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
No problem, thank you.
Thank you for approaching us, hope you have a great day.