Hi.
Hello, how can I provide assistance for you today?
I need to change my existing reservation due to some technical issues. Can you please help me?
Sure, may I know your good name for checking with your existing status?
Kenneth Wright is my name.
Ok, give me a minute.
Sure.
Thank you for your time, there is no existing reservation found on your name.
Ok, no issues. Thanks for your information.
Thank you for approaching us.