Hi.
Hello, how may I help you?
Owing to an emergency, my business conference got cancelled. So I want you to cancel my existing reservation.
Sure, I will help you. May I know your good name please?
Sure, Mark White here.
Please wait for a while.
Sure.
Sorry, there is no reservation found on your given name.
Ok, not an issue. Thank you for your help.
Thanks for choosing us.