Hello.
Hello. How can I help you today?
Due to some financial issues, I have cancelled my trip. So, can you please help me in cancel my past ticket?
Sure, I am happy to help you. May I know your name?
Thank you. My name is Andrew Jones.
Sorry to say that, there is no reservation found on your name.
It's ok, thank you for checking my past ticket.
Thank you for approaching us.