Hello.
Hello. How may I aid you?
I would like to cancel my ticket which is reserved on my name Eric Gonzalez, because of health issue.
Ok.
Can you help me in this?
Sure, please wait a while.
Sure.
Thanks for waiting, we found a reservation on your name. Shall I cancel it?
Sure, you can proceed.
Your reservation has been cancelled.
Thank you.
Thank you for choosing us.