Hi.
Hello, how can I assist you today?
I want to cancel my reservation because my brother met with an accident. Can you please help me out?
Sure, I will help you with that.
Thank you.
May I know know your name please?
My name is William Lewis.
Please wait.
Sure.
Sorry Lewis, there is no reservation found under your name.
Not an issue and thank you very much for checking.
My pleasure, have a good day.