Hello.
Hello, how may I assist you at this moment?
Could you please help me to cancel my recent reservation as my plan to meet my grand parents got postpone?
Sure, I am here to help you with that. Please give me a moment to check your reservation status. May I know your name please?
Sure, my name is Jennifer Rodriguez.
Sorry, there is no reservation found on your name in our records.
Not a problem, thank you for the information.
Thank you for consulting us.