Hello. I am Nicole Moore.
Hello Nicole, how may I assist you?
I had done my reservation last month but I need to meet my cousins this weekend as it is important to me. So I am planning to cancel my previous reservation, please can you help me in that?
Ok, I will help you with that.
Thank you.
Please wait for a while, I will let you know your reservation status.
Ok, take your time.
Sorry Nicole, I did not came across your name in the reservation list to cancel your reservation.
That's fine. Anyway, thank you for your quick response.
It's my pleasure.