Hello.
Hello, how can I amend you now?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, we are perky to assist you. May I know your name please?
Sure, I am Steven Brown.
Please allow me a moment to check for the previous reservation in our data base.
Ok.
Thanks for your time, we are sorry to say that no reservation was found on your name in our database.
Ok, Thank you for providing information.
Thank you for approaching us.