Hello.
Hello, how can I help you today?
I want to cancel my reservation due to some health issues, can you please help me?
Sure, Let me know your name to check your reservation?
My name is Linda Young.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, not a problem. Thank you.
Thank you for choosing us.