Hello.
Hello, how may I assist you?
My family has planned a trip but suddenly it got postponed due to heavy rains, can you cancel my booking?
Sure, may I know your name to check the previous reservation?
My name is Angela Perez and please search on that name.
Sorry Perez, no reservation found on your name.
Ok, no problem, I think my brother cancelled the ticket.
That's fine, thank you for reaching us.