Hi.
Hello, how may I aid you?
Owing to an emergency, my live concert got postponed, so I want you to change my existing reservation.
Sure, may I know your name ?
Sure, Katherine Jackson here.
Please wait for a moment.
Sure.
Sorry to inform you that, there is no reservation found as per your name in our database.
Ok, no worries at all.
Thank you for reaching us with a query.