Hello.
Hello, how may I assist you?
I would like to change my recent reservation due to some personal issues, will you help me with that?
Sure, I am glad to help you out with that.
Thank you.
May I know your name to check your previous reservation status?
Myself Mark White.
Ok, please give me a moment.
Ok, I will wait.
Sorry, there is no reservation found on your name in our records.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.