Hi, Kimberly Smith here.
Hello. How may I help you?
Due to an emergency I have to cancel my reservation, can you please help me?
Sure, I will help you with that. may I know your name for searching your reservation?
Sure, my name is Kimberly Smith.
No reservation found on your name Mr.Kimberly Smith.
No problem, thank you for checking.
I can help you with any other thing.
No, thank you very much.
Thank you for choosing us.