Hi.
Hello. How may I assist you today?
I need to modify my reservation as I am not able to make my trip due to ill health. Can you please assist me about that?
Sure, can you please mention your name?
Sure, my name is Stephanie Hernandez.
Please wait a moment, let me check with your name in our database.
Sure, I will wait for your response.
Sorry, there are no active reservations on your given name to change.
Not an issue with that, anyways thank you for the information.
Thank you for reaching our service.