Hello. I am Karen Lewis.
Hello, how may I aid you today?
I have to cancel my reservation which I have done earlier to participate in dance programme but unfortunately I have stay back here to take care of my injured friend. Can you please help me out with cancelling of my reservation?
Sure, I am here to help you.
Thank you for accepting my request.
Sorry Karen, there is no reservation found under your name to cancel it.
Ok, no issues with that one. Thank you for your help in searching and providing your information.
You are welcome.