Hello.
Hello, how can I help you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, may I know your good name?
I am Kevin Jones.
Ok, please wait a moment.
Sure.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no problem. Thanks for the information.
Thank you for choosing us.