Hi.
Hello, how may I guide you?
My name is Sandra Phillips.
Hello Sandra.
Due to an accident to my friend, I would like to change my existing reservation. Could you please help me?
Sorry, that's sad to hear. Wait a moment to check your details.
Sure.
Sorry Sandra, there is no reservation found under your name.
That's ok.
Do you have any other preferable dates?
No. Thank you for the information.
Thank you for reaching us.