Hello, I am Brian Clark.
Hello,. How can I assist you today?
Due to an heavy rainfall, I want to change my reservation. Can you help me with it?
Sure, I will help you with that. Please wait, let me check your reservation status.
OK.
Thanks for waiting. Sorry Brian Clark, there is no active reservation on your name to change it.
No problem, thank you for the information.
Thanks for approaching us.