Hi.
Hello, how can I help you today?
Could you help me to amend my existing reservation?
Let me know your name to check your reservation?
My name is Stephanie Harris.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Not a problem, thank you for the information.
Thank you for choosing us.