Hello.
Hello, how can I help you?
I am looking to cancel my recent ticket because I have to attend an important meeting in the office. So, I am unable to catch the flight. Can you please help me to cancel the ticket?
Sure, I can help you.
Thank you for accepting my request.
Can I know your name please?
Sure, my name is Dennis Green.
Sorry Dennis, there is no active reservation found with your name in our records.
It's ok, not a problem with that one. Anyways thank you for searching the ticket status.
Most welcome.