Hello.
Hello, how may I help you today?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I can change your reservation right now. Before that I need to know your good name please?
My name is Debra Lopez.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
That's fine, thank you for your service.
Thank you for availing us.