Hi.
Hello. How can I assist you today?
Actually, I would like to cancel my reservation due to some health issues, can you please help me in this intent?
Sure, may I know your name to check for the previous reservation?
Sure, my name is Melissa Collins.
Let me check for the previous reservation.
Sure, take your time.
Melissa, there is no reservation found under your name.
That's fine. Thank you for your information.
Thank you for reaching us, have a great day.