Hello.
Hello, how can I be your helping hand today?
I just want to cancel my reservation as I have an Important work at my office, so please assist me in this.
Sure, I am here to assist you.
Thank you.
To cancel your ticket, may I know your good name please?
Sure, my name is Donna Lee.
Please wait for a while.
Sure.
Thanks for your time, but there is no reservation found in your name.
No problem, thanks for your assistance.
Thank you for availing us, have a good day.