Hi.
Hello. How can I help you?
I was already booked a ticket on my mother name Catherine Allen due to some office work but suddenly the office meeting got cancelled due to some issues, can you please cancel the ticket?
Sure, please wait for a while.
Sure.
Sorry, there is no reservation on your name.
Ok, no issues, I think my father might have cancelled the booking, that's why it is not showing in your data base.
Thank you  for approaching us.