Hello.
Hello. How may I aid you at this moment?
I want to change my existing reservation because my Internal Examination is postponed. Can you help me?
Sure, I am here to help you with that.
Thank you.
May I know your full name as it is in your previous ticket to check the status?
Sure, I am Nicole Wright.
Ok, please give me a minute to check.
Ok, not an issue. I will wait.
Sorry to inform you that, there is no reservation found with your name in our confirmation chart list.
Ok, no problem. Thank you for your information.
You are welcome. Thank you for contacting us.