Hi. Donna Evans here.
Hello, how may I provide assistance for you?
My cricket match is cancelled, can you help me to cancel my reservation?
Sure, please wait a moment I will check your details and get back to you.
Sure, please check it for me.
Ok, I found a reservation on your name. Shall I proceed with your cancellation?
Yes, please.
Ok, your ticket has been cancelled successfully.
Thank you for your help in cancelling.
Thank you for choosing us, have a good day.