Hello, I am George White.
Hello, George White, how can I support you?
I have a change of plan, in my flight reservation.
Sure, I will check and get you back.
I am an Army officer my posting was at Los Angeles, California. but due to an emergency it was cancelled. So, please change my flight reservation.
Sorry, we did not find any reservation based on your specified name.
Ok. Thanks for your information.
Thanks for availing us, have a nice day.