Hi.
Hello. How can I assist you now?
I am Melissa Walker. I want to change an existing reservation due to sudden change in my trip. Can you help me?
Sure Melissa Walker, I will help you with that. Please be hold on for a moment to check your reservation status.
Ok.
Sorry Melissa Walker, no reservation has found under your name to change.
No issue. Thank you.
Thank you for choosing us, have a good day.