Hi. I am Thomas Turner.
Hello, how can I help you?
Due to sudden demise of my Great grandfather, I want to cancel my recent reservation. Can you help me out?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check your reservation.
Sure, I will wait for your response.
Thank you for your time, there is no reservation found on your name.
Not an issue, thank you for your quick response.
Thank you for reaching us.