Hi.
Hello. How can I aid you today?
Can you please change my reservation?
Sure, I am here to help you with that changing reservation.
Thank you.
May I know your name for checking your previous reservation status.
Emily Baker here.
Please wait for a while.
Sure, take your time.
Thank you for waiting.
Ok.
There is no active reservation found on your name in our database to change.
That's ok, thank you for checking.
Thank you for reaching us, have a great day.