Hi.
Hello,. How may I aid you?
Can you please help me in cancelling my recent reservation? As my  trip has been cancelled.
Sure, may I know your name please?
Sure, My name is Thomas Nelson.
Please be on hold for a minute.
Sure.
Thanks for holding on, we found a reservation on your name and it has been cancelled successfully.
Ok, Thank you.
Thanks for consulting us, we hope to serve you again.