Hello.
Hello, how may I aid you?
Actually my software testing examination is cancelled so that I want to cancel my recent reservation, can you help me?
Sure, I will help you. Please tell me your name to search the recent reservation?
Yes, I am Karen Campbell.
I found your recent reservation, can I proceed to cancel your reservation?
Oh! that's really great. You can proceed.
Ok, your cancelling reservation is successful.
Thank you for your search.
You are welcome. Thank you for contacting us.