Hello. I am Gregory Johnson.
Hello, how can I assist you?
I want to change my existing reservation due to postponed of my exams.
Ok.
Can you help me with that?
Sure, I am perky to help you. Please wait for a while, I will check your reservation.
Sure.
Thank you for being patience.
Ok.
I am here to inform you that, there is no reservation found on your name.
Ok, No problem. Thanks for the information.
Thank you for contacting us.