Hi.
Hello, how can I help you today?
Owing an emergency want to change my reservation, can you help me with it please?
Sure, I am here to help you with that. May I know your name please?
My name is Donna Turner.
Ok, Please stay online, I will check the previous list and revert to you.
Sure, take your time.
We are sorry to say that, there is no active reservation found on your name.
That's ok, thank you for the response.
Thanks for reaching us.