Hi.
Hello, how may I help you today?
Owing to an emergency, I want to change my reservation. Can you please help me with that?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I am Elizabeth Baker.
Ok, please wait a moment.
Ok.
Thank you for your time, sorry no reservation found on your name.
Ok, no problem. Thank you.
Thank you for your reaching us.