Hello.
Hello. How can I help you at this moment?
I need to change my previous reservation because my friends are changed the travel dates. Can you help me?
Sure, I will help you, may I know your name please?
My name is Brenda Martinez.
Martinez, wait for a moment to check your reservation status.
Ok, take your own time.
Brenda, but I did not found any reservation with your name.
It's ok, thank you. I will reach you in future, if I require any help from your agency.
My pleasure, you are always welcome.