Hello,.
Hello, how may I help you?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, we are here to help you.
Thank you.
May I know your name please?
Myself, Pamela White.
Sorry to inform you that there is no active reservation on your given name.
Ok, no issues. Thank you for checking.
Thank you for reaching us, have a nice day.