Hello.
Hello.
Charles Smith here.
How can I assist you at this moment?
I would like to change my recent reservation, can you help me?
Sure Smith, I am ready to help you with that.
Thank you.
Please wait a moment to check your reservation status.
Sure, take your own time.
Sorry Charles Smith, no reservation has found under your name to change.
That's fine, thanks for your information.
Thank you for choosing us, have a good day.