Hello, I am Andrew Turner.
Hello, how may I assist you?
I recently reserved a ticket to give a visit to my best friend. But, before my journey he came to my home and gave me a surprise visit. So, now I want that ticket to be cancelled. Can you please help me in that?
Sure, I will help you.
Thank you.
Please wait a moment.
Sure.
Sorry there is no reservation on your name.
That's not a problem.
Thank you.