Hello, myself Carol Allen.
Hello Carol. How may I guide you today?
I have already booked my ticket in the month of November, but now I am unable to travel in that month as my leave is cancelled, could you help me in changing my reservation to another month?
Sure, let me check for any existing reservations.
Ok, please check.
I am sorry to inform you that there are no reservations existing with your name.
No problem. Thank you for your information.
Thank you, have a great day.