Hello, I am Justin Lewis.
Hello, how may I assist you?
Due to some terrorist threat going on in the place I wanted to visit, I want to cancel my ticket. Can you aid me?
Sure, hold on for a moment. Let me check.
Take your time.
Sorry Justin, there are no flights reserved on your given name.
No issues. I will check with my friends.
Ok, thank you for choosing us.
Thank you for checking.
Welcome.