Hello.
Hello, how can I aid you?
I would like to do some modifications in my existing reservation, can you help me in that?
Sure, I am glad to help you with your concern. May I know your name to proceed further?
Sure, myself Sandra White.
Please wait a moment while I check with the status.
Sure, I will wait for your response.
Thank you for waiting. Sandra White, regret to inform that there is no active reservation found under your name to amend.
That's ok, no problem. Thank you for the information.
Thank you for reaching our agency.