Hello,.
Hello, how can I assist you today?
I need to change my existing reservation, as my exam got postponed. Please help me in changing?
Sure, I am here to help you.
Thank you.
May I know your name please?
I made a reservation on the name of Paul Adams.
Thanks for your name, please wait.
Ok.
Thank you for waiting, no reservation was found on your name to cancel.
Ok, no issues. Thank you for your help.
Thank you for choosing us.