Hello.
Hello, how may I be at your service today?
Owning to an emergency I want to change my existing reservation. Can you please help me with this?
May I know your name please to check the status of your reservation?
I am Rachel Clark.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Ok, not an issue. Thank you for checking.
Thank you for reaching us.