Hi.
Hello. How can I aid you today?
Owing to emergency I want to cancel my recent reservation. Can you help me with that?
Sure, I am happy to help you.
Thank you.
May I know the name on which the ticket has been reserved formerly?
Virginia Jones here.
Ok, hold on for a moment. Let me check.
Sure.
Sorry Jones, there are no flights reserved on your given name.
That's ok, no issues. Thank you.
Welcome, thank you for choosing us. Have a great day.