Hello.
Hello. How may I guide you today?
I want to change my existing reservation due to some technical issues. Can you help me out?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
I am Emily Adams.
Please wait a moment to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, no problem. Thank you for your information.
Thank you for approaching us, hope you have a great day.