Hello.
Hello, how can I aid you?
I want to change my existing reservation, can you please help me with this?
Sure, can you please let me know your name to check with the reservation status?
I am Kimberly Johnson.
Please allow me 2-3 minutes, while I check for the reservation status.
Sure.
Thank you for waiting. Sorry, there is no active reservation found under your name to change.
Ok, no problem. Thank you for your information.
Thank you for reaching us.