Hello.
Hello, how can I help you?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, I am here to help you, can I know your good name to proceed further?
Raymond Moore here.
 I am very sorry to inform you that there is no reservation found under your name in our database.
That's ok, thank you for checking.
Thank you for reaching us.