Hello.
Hello, how may I aid you today?
The event which I am planning to attend has been postponed. Can you please change my existing reservation?
Sure, I will help you with this.
Thank you.
Sure, may I know your name please for further process?
My name is Dorothy Davis.
Ok, please wait for a mean while.
Sure.
Sorry Davis, there is no reservation found as per your name to change your reservation.
Its ok, I guess I made a mistake while booking. Anyways, thank you for the information.
You are welcome.