Hello.
Hello, how may I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know your name?
My reservation was done under the name Carol Roberts.
Wait a minute.
Sure, take your time.
Sorry, there are was no reservation found on your name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.