Hello.
Hello, how can I assist you now?
I am Edward Moore. Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure Edward Moore, I am happy to help you with that.
Thank you.
Please be on hold for a moment to check your reservation status.
Sure, I will wait for your information.
Sorry Edward Moore, no reservation has found under your name to cancel.
That's ok, thank you for checking.
Thank you for choosing us, have a good day.