Hello.
Hello, how can I assist you for the day?
My final exam dates are postponed, can you please help me for changing the existing reservation?
Sure, we are ecstatic to help you.
Thank you.
Could you please provide your name to check your previous reservation status?
Sure, my previous reservation is on the name of John Lee.
Please wait for a while, I will check the reservation list and revert to you.
Sure.
Thank you for waiting. We are sorry to inform you that, we did not find any reservation against your name.
No problem, I will search another way to complete my trip.
Thank you for reaching us. Have a good day.