Hello.
Hello. How can I help you today?
I want to cancel my reservation, as my exams have postponed suddenly. Can you please help me?
Sure, I will help you. Can I have your name please to check your details?
Yes, I am Barbara Carter.
Ok, wait a moment. Barbara, sorry to say you that there is no reservation found under your name.
That's ok. Thank you for your assistance.
You are welcome. Thank you for reaching us, have a nice day.