Hello.
Hello, Please let me know, how can I best help you?
 I am Emily Nelson want to cancel my reservation owing an emergency. Can you please help me in cancelling?
Sure, I can help you in that cancellation. Please wait for a while.
Ok.
Unfortunately, there is no active reservation found on your name to cancel it.
Ok, no issues. Thank you for your response.
Thanks for approaching us, wish you a nice day.