Hi. I am Kenneth Carter.
Hello, how best may I serve you today?
I want to change my existing reservation due to postpone of my business meeting. Can you help me in this?
Sure, I can help you in that.
Thank you.
Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
Not an issue, thank you.
Thanks for consulting us, have a great day.