Hello.
Hello, how may I abet you?
I am Jason Johnson.
Ok.
I just want to change my existing reservation, due to sudden demise of my grand mother. Could you please help me in doing that?
I am sorry for that. We are here to help you.
Thank you.
Please wait for a while.
Sure.
 Thank you for being on hold, We are sorry to inform you that there is no reservation found with your name.
No problem, thank you for your information.
Thank you for availing us.