Hello.
Hello. What can I do for you today?
David Jones here, booked a ticket for a small trip, but due to some urgency, I need to cancel my reservation, can you please help me?
David Jones, let me check with your previous reservation for a moment.
Sure, take your time to check.
Sorry for your inconvenience but no reservation was found by your name.
That's ok. Thank you for your information.
Thank you for choosing us, keep reaching for your further bookings. Welcome.