Hello.
Hello. How can I aid you?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, We are here to help you. May I know your name?
Thank you. My name is Ronald Thompson.
Please wait a while.
Sure, I will wait for your response.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel  it.
That's ok, thank you for checking.
Thank you for reaching us.