Hi. I am Frank Lee.
Hello. Lee, how may I guide you?
Can you help me in cancelling my recent reservation, as my exam is postponed?
Sure, I will help you with that. Let me check your reservation status in our records.
Ok, I will be waiting.
Sorry for inconvenience there are no reservation is found on your name in our records.
That's ok, thank you.
You are welcome, thank you Lee for contacting us.