Hello.
Hello, how may I aid you today?
Due to my health problem I want to change my reservation, can you please help me to change my reservation?
Sure, we are here to help you. Kindly mention your name to proceed?
Myself Dorothy Wilson.
Ok, please hold a moment, let me check your status and let you know.
Ok.
Thanks for your time, sorry, no reservation found with your name.
No problem.
Thank you for approaching us.