Hi.
Hello.
I am Michael Brown.
How can I aid you today?
Owing an emergency want to change my reservation, can you help me with it please?
Sure, I can help you with that. Please let me check your reservation status first.
Ok.
Michael Brown, I have searched our database for your reservation details but there is no active reservation found under your name to do modifications in that.
That's ok, thank you for the response.
Thank you for choosing us, have a great day.