Hello.
Hello. How can I aid you today?
Owing to an emergency, I want to change an existing reservation, so please help me in changing the reservation.
I will help you with that. Meanwhile may I know your name for better search?
My name is Jacob Wilson.
Ok, please wait for a while. I will check and let you know about your reservation status.
Sure.
Thanks for waiting but I am very sorry to say that there is no reservation found on your name to change.
Not an issue. Thank you for your information.
Thank you for reaching us, have a nice day.