Hello.
Hello, how can I support you?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name please?
Sure, my name is Katherine Gonzalez.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
That's ok, thank you for checking.
Thank you for reaching us.