Hi.
Hello, how may I help you today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, we are perky to help you.
Thank you.
Can you share your good name to proceed further?
Katherine Lewis here.
Please be on hold.
Sure.
Thanks for your time, there is no reservation found on your name in our database to change it.
Ok, no problem. Thanks for your information.
Thank you for availing us.