Hi.
Hello, how can I assist you now?
I need to change my existing reservation owing to an emergency.
Sure, I am happy to help you with that. Can I have your good name please to check your reservation status?
My name is Ruth Harris.
Ok, please wait a moment.
Sure.
Sorry Ruth Harris, no reservation has found under your name to change.
Thank you.
Thank you for choosing us, have a good day.