Hello.
Hello, how can I render you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, we are glad to help you to change it. May I know your name?
Sure, I am Rachel Thomas.
Ok, please wait for a while.
Ok.
Thanks for a while, there was no reservation found on your name.
Ok. Thank you for your help.
Thank you for reaching us.