Hello. I am Laura Collins.
Hello, how may I help you today?
I had made a reservation in the earlier month to meet my sister but my sister came to meet me on her holidays, can you please help me in changing my flight ticket?
Sure, I am here to help you to change your reservation.
Thank you for understanding my problem and accepting it.
Please wait a moment.
Sure.
Sorry, I didn't find any reservation on your name in our database to change your reservation.
Ok, while I was booking I got a technical issue during payment. I think it is not booked properly. Anyways, thank you for checking and providing the information.
Thank you for approaching us, have a great day.