Hello.
Hello. How may I assist you?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, I am here to help you. Can I know your name please?
Thank you. Please check the reservation with my name Brian Perez.
Ok, please give me a minute.
Sure, take your time.
Sorry to inform you that, there is no active reservation found with your name.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
You are welcome. Thank you for choosing us.