Hi.
Hello, how may I aid you?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, can you please provide your name to check your reservation status?
Sure, my name is Sandra Nelson.
Ok, please wait a moment.
Ok.
Sorry to say, there is no reservation on your name in my database.
That's ok, thank you.
Thank you for reaching us, have a nice day.