Hello.
Hello, how may I help you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, may I know your name please?
My reservation was done under the name Brenda Thompson.
Ok, please wait for a moment.
Sure.
Sorry, there was no reservation found with your given name.
Ok, not an issue. Anyways, thank you for the information.
Thank you for opting us.