instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: I have to change my reservation due to my planned my trip got postponed. So please help me with that. 
 agent: Sure, may I know your name? 
 customer: Thank you. Please check my reservation with my name Rebecca Gonzalez. 
 agent: Please wait a moment. 
 customer: Sure, take your time. 
 agent: Sorry, there are no active reservations to change your trip. 
 customer: Oh! It may not be booked properly. Anyway, thank you for your time. 
 agent: Thank you for reaching our service. 
 customer: Most welcome.
answer:
no_reservation


question:
customer: Hi. 
 agent: Hello, how may I lend a hand to? 
 customer: I need to change my existing reservation as my trip got postponed, Can you please help me with that? 
 agent: Sure, I am here to help you for this. Could you please mention your name? 
 customer: Kevin Williams here. 
 agent: Please wait for a while, let me check your reservation status in our records. 
 customer: Sure. 
 agent: Sorry for inconvenience, no reservation is found with your criteria. 
 customer: Ok, no problem. Thanks for your information. 
 agent: Thank you very much for contacting our agency.
answer:
no_reservation


question:
customer: Hi, I am Linda Carter. 
 agent: Hello, how may I assist you? 
 customer: As I am a new joiner, I need to attend two days training session in my branch office at Denver, DEN. Can you help me to book a halting flight? 
 agent: Sure, when would you like to travel? 
 customer: I want to fly on 12/12 and recur on 12/14. 
 agent: Help me with the source code? 
 customer: I want to board from Chicago, IL - ORD. 
 agent: THank you for your details, we found a flight in an airline Spirit of number 1010 with a price of 100. 
 customer: Please confirm the booking. 
 agent: Your flight ticket is booked. 
 customer: Thanks for your assistance. 
 agent: Thank you for reaching us.
answer:
book