Hello.
Hello, how can I help you now?
My name is Michael Adams. I want to change my existing reservation due to my illness. Can you help me in changing reservation?
Sure, I will help you to change your reservation. Please wait for a moment, while the check for your reservation.
Sure.
Thanks for waiting, Sorry there is no any reservation found on your name in our data base.
Ok, No problem. Thank you.
Thank you for visiting us, have a nice day.