Hello.
Hello, do you need any help from us?
Myself Ruth Clark. I want to cancel my recent reservation, because I want to travel  with my friends by road. Will you help me with that?
Sure, please allow me a moment.
Thank you for accepting my request.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, not an issue. Thank you for your information.
You are welcome, have a great day.