Hello.
Hello, how can I help you?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure, I am here to help you. Please provide your name.
Thank you, my name is Donna Lewis.
Ok, please wait for a while.
Sure.
Thank you for your time, No reservation was found on your name.
That's fine, thank you for your service.
Thank you for choosing us.