Hi.
Hello.
I am Mary More.
How may I assist you?
I want to change an existing reservation due to sudden change in my trip. Can you help me?
Ok, under which name you have made your reservation?
Mary Moore is my cousin name you can check this .
Give me a moment please.
OK.
There is no reservation by the name of Mary Moore, sorry.
No issue.
Thank you for consulting us.
Thank you for your quick response.
Have a nice day.