Hello,.
Hello, how can I guide you today?
Can you please help me in changing my existing reservation, as my exam got postponed.
Sure, I will help you.
Thank you.
May I know your name?
Ruth King.
Please wait for a while, I will check in the previous reservation list and get back to you.
Ok.
Thanks for waiting, there is no active reservation found on your name to change.
Ok, no issues. Thank you for your information.
Thank you for approaching us.