Hello.
Hello, how may I help you?
I need to change my recent reservation, can you help?
Sure, I am here to help you. May I know your name?
Myself Pamela Roberts.
Thank you. Please wait for a while, let me check your reservation status.
Sure.
Sorry, I did not find any reservation under your name in our database.
That's ok, thank you for the information.
You are most welcome.