Hello.
Hello, how may I assist you now?
Can you please change my reservation as my plan to go for trekking got postponed. Can you help me?
Ok, may I know your name to check with your previous booking status?
Pamela Lopez here.
Ok, please be on hold for a while.
Sure.
Pamela Lopez, there is no reservation found by your name.
It's ok, thank you for checking.
Thank you for choosing our services.