Hi.
Hello, how can I help you today?
Actually, I want to change my reservation which is done recently due to some problems, can you please help me?
Sure, may I know your name please?
Ok, my name is Michael Gonzalez.
Ok, please wait for a moment.
Sure, I will wait.
Sorry, there was no reservation found with your given name.
Ok, no problem. Thank you for your service.
Thank you for opting us.