Hello.
Hello. How may I guide you now?
I have to change my reservation due to  my planned event got  postponed. So  please help me with that.
Sure, I am glad to help you. May I know your name to check your reservation status?
Thank you. Please check the reservation with my name Emma Evans.
Ok, please wait for a moment.
Sure, take your time.
Sorry, we have not found any active reservation on your name in our records.
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
Thank you for choosing us.