Hello. I am Richard Walker.
Hello, how may I assist you today?
I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?
Sure, we are here to help you.
Thank you.
Please wait a minute.
Sure.
Thank you for waiting, there is no reservation found on your given name.
No problem, thanks for your information.
Thank you for opting us.