Hi.
Hello, how can I assist you for the day?
I want to change my reservation due to health problem, can you help me?
Sure, we will help you with that. May I know on which name the ticket has been reserved?
Check the reservation under the name of Eric Jackson.
Please wait a minute, I will check your reservation status and get back to you.
Sure.
Sorry to inform you Eric Jackson, there is no reservation found with your name in our records.
No problem, thanks for checking.
Thank you for contacting us, hope to serve you again.