Hello.
Hello, how may I help you?
I want to cancel my recent reservation as my trip to New York has been cancelled. Can you help me with that?
Sure, I will help you.
Thank you.
Can I know your name please?
I am Mark Wright.
Please wait for a while.
Sure.
Mark, sorry to inform you that there is no active reservation found with your name in our records.
Ok, no problem. Thank you for your help.
Most welcome.