Hi.
Hello, how can I assist you today?
 I need to cancel my reservation, As I need to stay back in own city due to hails on roads and heavy snow.
Sure, I will help you with that. Let me know your name to check your reservation?
Jason Anderson is my name.
Ok, please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's ok, thank you.
Thank you for reaching us.