Hi.
Hello. How may I be of your service?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I'll try to help you in cancellation.
Thank you.
Could you please let me know your name to check the reservation status?
I am David Rodriguez.
Ok, please wait a minute I will get back to you with the present status.
Sure.
I am very sorry to inform you that there is no reservation found under your name in our database.
Ok, no problem. Thanks for the information.
Thank you for choosing us.