Hi.
Hello. How can I assist you?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Ok, may I know your name?
Sure, my name is Brandon Mitchell.
Ok, please wait a moment I will check your details and proceed further.
Ok.
Sorry to say, there is no reservation on your name in my database.
That's ok, thank you.
Thank you for reaching us, have a nice day.