Hello.
Hello, how may I aid you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
May I know your good name to check the reservation status?
My reservation was done under the name Jennifer Lee.
Please wait for a while.
Sure.
Sorry to inform, there is no reservation found on your name in our reservation database.
Ok, not an issue. Anyways, thank you for the information.
Thank you for approaching us.