Hello.
Hello. May I know your good name please?
I am Karen Green.
Karen, how can I help you now?
Due to my health issues I want to change my journey plan to some other day.So, can you please change my existing reservation?
That's sad, I will help you with that.
Ok.
Sorry Karen, there is no reservation found on your name.
It's ok it might be cancelled by my mother but she have not informed me yet.
Ok, thank you for choosing us, have a nice day.