Hi, Timothy Mitchell here.
Hello Mitchell. Good morning, how can I assist you today?
I would like to change my existing reservation which I have done through your agency, because your agent done my reservation mistakenly in wrong dates.
Sure, I am ready to help you with changing your reservation. May I know your good name for checking an existing reservation status?
Thank you for quick response.
Ok, please wait a minute, I will inform you soon.
Ok.
Thank you for waiting.
It's ok.
Sorry Mitchell, I did not came across your name in the reservation list to change.
Ok, that's fine. Thank you for checking.
Most welcome. Thank you for choosing us.