Hello.
Hello. What help that I can do for you?
I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I can help you. Can I know your name please?
Thank you, my name is Kathleen Williams.
Be on hold for a moment to check it.
Ok.
Sorry to say that there is no reservation found for the user name in our back end to cancel your ticket booking.
Ok, thank you for the information.
You are most welcome and have a nice day.