Hi.
Hello, how may I be at your service today?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
May I know your name please to check the status of your reservation?
Mark Lewis here.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
No problem, thanks for the information.
Sorry, there is no reservation matching with your name in our portal to make changes further.
Thank you.
Thank you for reaching us.