Hello.
Hello, how can I aid you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, I am perky to help you. May I know your name please?
Sure, I am Lisa Hernandez.
Thanks for your name, please wait.
Sure.
Thank you for waiting, no reservation was found on your name to change.
Ok, Thank you.
Thank you for availing us.