Hi.
Hello. How can I help you today?
Can you please help me to cancel my reservation due to my bad health?
Sure, I will help you with that. May I know your name please?
I am Emma Carter.
Please wait for a while, let me check your previous reservation status.
Sure, take your time.
Thank you for waiting. There is no active reservation found on your name in our database to cancel it.
That's ok, no problem. Thank you for checking.
Thank you for reaching us, have a great day.