Hi.
Hello. How can I assist you at this moment?
I want to change my existing reservation due to postpone of my exams, so can you help me with this?
Sure, I am here to help you with this.
Thank you.
Can you please provide your name to check your reservation status?
My name is Susan White.
Wait a moment please.
Sure.
Susan White, there is no active reservation found under your name in our database.
Not a problem, thank you for checking.
Thank you for contacting us.