Hello.
Hello. How may I help you today?
I would like to change my existing reservation, can you help me in that?
Ok, I am here to help you with that. May I know your good name?
Sure, myself Carol Young.
Please wait for a minute.
Sure, I will wait for your response.
Sorry to say that, there is no reservation found on your name in our database.
That's ok, no problem. Thank you for the information.
Thank you for reaching us.