Hello.
Hello, how can I assist you now?
As I am ill, doctor advised me to take rest, so I would like to cancel my recent reservation. Could you please help me out?
Sure, please tell me your name.
Myself Kimberly Thomas.
Hold on for a moment please.
Sure.
Sorry, there is no reservation found under your name.
Ok, no problem, thank you for your help.
It's my pleasure. Most welcome.