Hello.
Hello. How may I assist you?
My name is Karen Hill.
Glad to meet you Karen Hill.
Actually I booked a ticket to attend a music concert, but due to a medical emergency, I am not able to attend the concert.
Ok.
Could you help me in cancelling the reservation?
Sure, please wait a moment.
Sure, take your time.
Actually, there is no reservation found on your name.
That's ok.
Thank you for choosing us.