Hello.
Hello. How may I support you today?
Can you aid me to cancel my reservation due to emergency?
Sure, I'll try to help you in cancellation.
Thank you.
 I need some basic information to check your ticket details, can you please tell me your full name?
Edward Nelson here.
Ok, please wait a minute I will get back to you with the present status.
Ok.
Thank you for waiting, we found a reservation by this name and cancelled successfully.
Thank you for the help.
Thank you for approaching us.