Hello.
Hello. How can I aid you?
I want to cancel my recent reservation due to health issues, can you please help me with that?
Sure, We are here to help you. May I know your name?
My name is Nancy Taylor.
Give me a minute.
Sure.
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Not an issue, thank you.
Thank you for reaching us.