Hello.
Hello. How can I help you at this moment?
Jonathan Williams here. I would like to change my reservation due to some health issues, can you please help me with that?
Sure, I will help you with that.
Thank you.
Please hold on a moment, I will check your previous reservation status.
Sure.
There is no previous reservation available under your name.
That's ok, no problem. Thank you for the information.
Thank you for contacting us, have a nice day.