Hello.
Hello, how  may I support you today?
I have made a reservation earlier in a direct flight but now I need to change my reservation in connecting flight. Can you please help me?
Sure, please share me your good name.
Sure, my name is Rebecca Williams.
Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
No issues, thank you.
Thank you for reaching us.