Hello.
Hello, how can I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know your good name please?
My reservation was done under the name Kathleen Robinson.
Please give me a moment.
Sure, take your time.
Sorry, there is no reservation found on your name in our database to cancel.
That's ok, not an issue.
Thank you for approaching us.