Hello.
Hello.
I am Mary Martinez.
How can I serve you for today Mary Martinez?
Owing to emergency, I need to change my existing reservation. Please help me with that.
I am glad to help you about that Mary Martinez.
Thank you.
Please wait for sometime to check the reservation status with your name.
Ok.
I apologise to say this Mary Martinez, there is no active reservations with your name in our booking list.
Nothing to worry. Thanks for letting me know.
You are welcome, thank you for reaching us.