Hi.
Hello, how can I serve you?
Due to heavy rainfall, I am unable to travel now. So, can you please make changes in my reservation?
Sure, may I know your name please?
I am Gary Campbell.
Please wait for a while, I will check your reservation and revert back to you shortly.
Sure, I'll wait.
We didn't find any reservation on your name to change.
Ok, thank you for your information.
Thank you for reaching us.