TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, myself Samuel Harris. 
 agent: Hello. How can I help you? 
 customer: Can you please help me to book a direct flight from BOS to JFK? 
 agent: May I know your travelling dates please? 
 customer: My travel dates are from 10/10 to 10/12. 
 agent: There is no direct flight available from BOS to JFK. 
 customer: No problem, thank you for checking. 
 agent: Welcome.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation? 
 agent: Let me know your name to check your reservation? 
 customer: I am Dorothy Adams. 
 agent: Ok, please wait a moment. 
 customer: Sure. 
 agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name. 
 customer: No problem, thank you for the information. 
 agent: Thank you for choosing us.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello. How may I help you today? 
 customer: I'm Jacob Anderson here, and my planning is to travel from DFW to IAH to meet my cousin at Houston. 
 agent: That's good, let me know your journey dates? 
 customer: Sure, my dates of journey is from 05/20 to 05/22. My connections limit is 0. 
 agent: Thank you for your information. Let me check. Thank you for waiting. 
 customer: Do you have any ticket for me? 
 agent: Sorry, there is flight with 0 connection limit. Thank for reaching us, have a nice day. 
 customer: Is there any flight is available? 
 agent: Sorry, there is no flight for your information. 
 customer: Thank you, for your information. 
 agent: Welcome.

SOLUTION:
no_flight