Hello.
Hello, how may I assist you today?
Can you help me to change the reservation which I had done recently?
Sure, may I know your name to change the reservation.
Ok, please check for the name Karen Smith.
Please wait a moment.
Ok, please take the time you need to amend the reservation.
Sorry there are no active reservations on your given name to change.
Ok, that is not a problem. May be my brother had amend it for me. Anyways thank you for assisting me.
Thank you for reaching our service.