Hi.
Hello. How may I assist you?
 I have to change my travel airport codes because I have given a airport code which is far to my current location. So, I need your help. Will you please help me in changing the details?
Sure, I am here to help you out. May I know your name please?
Karen Lopez.
Wait a moment please.
Ok.
Karen Lopez, we haven't found any reservation under your name in our database.
No issue, Thank you for the information.
Thank you for choosing us.