Hello.
Hello. How may I serve you at this moment?
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change it?
Sure, may I know your good name please?
Ok, please check my reservation on the name of Jessica Harris.
Ok, please wait for few minutes.
Sure.
There is no existing reservation found on your name in our records.
Ok, thanks for your information.
Thank you for reaching us.