Hi.
Hello, How can I respond to your request?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Emma Smith here.
Ok, wait for some time I will check the reservation on your name and get back to you.
Sure.
Thanks for remaining so positive, we are sorry to inform you that there is no active reservation found on your name.
Ok, no problem. Thanks for your information.
Thanks for approaching us, wish you a nice day.