Hello, I am Katherine Perez.
Hello, how may I aid you?
Can you please cancel my reservation due to my health issue?
Sure, we will help you. Please give me a moment, I will check your details and let you know.
Sure, I will wait.
Sorry for the inconvenience, there is no reservation exist on your name to cancel.
Ok, no issues. Thanks for your service.
Thank you for reaching us.