Hello,.
Hello, how may I aid you today?
Can you please help me in cancelling my recent reservation, as my exam got cancelled.
Sure, we are here to help you. Can I have your name to proceed?
Sure, I am Joshua Rodriguez.
Ok, please wait a moment.
Ok.
Thank you for your time, sorry no reservation found on your name.
Ok, no issues. Thank you for your information.
Thank you for reaching us.