Hi.
Hello. How can I assist you at this moment?
Please change my existing reservation owing to an emergency.
Sure, I am ready to help you with that. Can I have your good name please to check your reservation status?
My name is Donna Martinez.
Ok Donna, please wait a moment to check existence of your reservation.
Sure.
Sorry Donna Martinez, no reservation has found under your name to change.
Thanks.
Thank you for choosing us, have a good day.