Hello.
Hello, how may I help you?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me in that?
Sure, please share your good name?
My name is Stephanie Moore.
Please wait for a while.
Sure.
Sorry, no reservation found on your given name.
Ok, that's not a problem. Thanks for your information.
Thank you for choosing us.