Hi, I am Susan Harris.
Hello, how may I helpful to you?
Due to tornado in my destination, I need to cancel my holiday trip. Can you please cancel my reservation?
Sure, we are mirthful to help you. Please standby I will the reservation list and revert to you with the status.
Ok.
Sorry, we found  no reservation in your given name.
Ok, no issues. Thank you for your quick response.
Thank you for approaching us.