Hello.
Hello, may I know your name?
Myself Paul Smith.
Yes, Smith how can I serve you?
I have planned to go for ceremony in AUS but I have important meeting in DTW. So can you please change my existing reservation?
Sure, I am here to help you. Sorry, there is no reservation under your name in our data base to change.
Ok, fine thank you for your help.
Most welcome, thank you for choosing our services.