Hi.
Hello.
I am Timothy Brown.
What can I do to make your experience better with us?
I made a reservation earlier from  Phoenix in connecting flight but now I want to travel in  direct flight. can you help me in changing my reservation?
Sure, I'll try to help you in changing an existing reservation.
Thank you.
Please let wait a moment I will check the reservation list.
Ok.
Thank you for waiting. Sorry to inform you that there is no active reservation found with your name in our database to change it.
No issue, I will choose an other alternative. Thank you for the information.
Thank you for opting us.