Hello.
Hello.
I am Ashley Young.
How may I assist you today?
I am planning to change an existing reservation, due to health issue. Can you please change my ticket?
Sure, I will help you with that, please hold on for a moment to check your reservation status.
Sure, take your own time.
Ashley, I did not find any reservation with your name in my database.
That's fine, thank you for your help.
You are welcome.