Hello.
Hello. How may I guide you today?
I have to change my reservation  due to my planned event got postponed. So please help me with that.
Sure, I am here to help you with that. May I know your name please?
Thank you. Please check the reservation with my name Nicole Hernandez.
Please wait for a while, let me check your previous reservation status.
Sure, take your time.
Thank you for waiting.
It's ok.
There is no reservation found on your name in our database to change.
Oh! It may not be booked properly. Anyway, thank you for your time.
Thank you for reaching us, have a great day.