Hello.
Hello. How can I assist you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know your name to check for the previous reservation?
My reservation was done under the name Donald Hernandez.
Give me a moment.
Sure, take your time.
Donald, there is no reservation found under your name.
That's ok, not an issue. Anyways, thank you for the information.
Thank you for contacting us.