Hi.
Hello. How may I aid you?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I am oblige to help you in that one. Please give me a moment.
Ok, please check the details on the name of Justin Miller.
I have checked based on your request but I am unable to find your name in our previous ticket booking list to help you out in cancellation.
That's ok, thank you.
You are most welcome and have a nice da.