Hi.
Hello. How may I aid you today?
Owing for an emergency, I want to change my flight reservation. Can you please help me out?
Sure, I will help you with that. Can I know your name to check your previous reservation?
I am Sharon Phillips.
Please wait a moment.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
No problem, thank you for checking.
Thank you for reaching us, hope you have a great day.