Hello.
Hello, how can I serve you today?
I want to alter my reservation, as I did not get the concert tickets, so planning to travel on another date. Could you please help me in changing my existing reservation?
Sure, I am glad to help you. To proceed further, may I know your name?
Sure, my name is Rachel Jones.
Ok, please wait a moment. I will check it out whether your reservation existed or not.
Sure, I will be waiting.
Thank you for waiting, there is no reservation found on your name.
Ok, no worries at all. Thank you for your quick response.
Thank you for approaching us.