Hello.
Hello, how may I assist you today?
I want to cancel my reservation due to heavy floods at my destination place, so please help me.
Sure, we are here to help you.
Ok.
May I know your name please?
Sure, I am Deborah Harris.
Please wait, I will get back to you with the status of your reservation.
Sure.
Thanks for waiting, we found a reservation on your name and it is cancelled successfully.
Thank you.
Thank you for choosing us.