Hi.
Hello, How can I aid you?
Unfortunately my grand mother was hospitalised. So I need to change my reservation. Can you help me with that?
Sure, I will help you with that. To proceed further, May I know your good name please?
I am Jessica Harris.
Ok, wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no Issues. Thanks for your help and support.
Thank you for choosing us, Have a great day.