instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. 
 agent: Hello. How can I help you? 
 customer: My name is Ronald Martin. I need to book a flight ticket from ORD to DCA. Please help me in booking a flight ticket. 
 agent: Sure, I will help you with it. 
 customer: Thank you. 
 agent: May I know when are you willing to travel? 
 customer: My journey dates are from 12/06 to 12/08. 
 agent: Do you prefer a halt between your journey? 
 customer: Yes, I prefer a halt. 
 agent: Please let me know if you have any other preferences? 
 customer: No, I do not have any other preference. 
 agent: Please wait for a while. 
 customer: Sure. 
 agent: I am sorry to inform you that there is no flight available on given dates from you. 
 customer: No problem, thanks for your information. 
 agent: Thank you for reaching us, we hope to serve you better next time.
answer:
no_flight


question:
customer: Hi. 
 agent: Hello. How may I help you? 
 customer: I want to change my reservation due to health problem, can you help me? 
 agent: Yes, I am here to help you. Let me know your name please. 
 customer: Myself George Edwards. 
 agent: Edwards, please wait for a while. I will check your reservation status and get back to you. 
 customer: Ok. 
 agent: Edwards, I have not found any reservation by your name in our database. 
 customer: No problem, thanks for checking. 
 agent: You are most welcome and thank you for contacting us.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello, how can I help you? 
 customer: I am Anna Robinson. I wish to do my birthday shopping in The galleria.So, will you assist me in booking a flight ticket from Washington, DCA? 
 agent: Sure, please share me your travelling dates? 
 customer: I would like to start my journey on 08/20. 
 agent: Kindly assign me your destination code? 
 customer: Houston, HOU is my landing point. 
 agent: May I know your return date? 
 customer: I intend to return on 08/22. 
 agent: Please wait a minute. 
 customer: Sure. 
 agent: Sorry, there were no flights with your given details. 
 customer: It's ok, no problem. Thank you for your kind information. 
 agent: Thank you for reaching us.
answer:
no_flight