Hello.
Hello, how may I assist you?
I made a reservation earlier this week to give a seminar but due to weather conditions I need to cancel it. Can you please help me with cancellation?
Sure, I will help you.
Ok.
May I know your name please?
Sure, my name is Ashley White.
Sorry Ashley White, there is no reservation on your name.
That's Ok, thanks for your help.
Thank you.