Hello.
Hello. How may I assist you today?
Can you help me with canceling my flight ticket which I have done previously with my name Emma Mitchell?
Sure, I will help you to cancelling your flight ticket. Please wait for a minute to check.
Ok, get back with my status of reservation.
Emma Mitchell, there is no reservation with your name in our database.
It's ok, no issues. It might be cancelled by my brother. Thanks for checking.
It's my pleasure.Have a great day.