Hi.
Hello, how can I assist you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I'm glad to help you with that. May I know your good name please?
I am Richard Moore.
Ok, please wait for a while.
Sure.
Richard Moore, there is no active reservation found under your name to do cancellation.
Ok, no issues. Thanks for the information.
Thank you for choosing us, have a nice day.