Hello.
Hello, how may I assist you?
I want to cancel my reservation, due to some health problems I am unable to travel those dates, can you please cancel my reservation?
Sure, I am glad to help you. Could you please provide your name to check your reservation status?
Thanks, my name is Elizabeth Perez.
Sorry to say, there is no reservation found on your name.
Oh! It's ok no problem.
Thank you for choosing us, have a nice day.