Hello.
Hello, may I know your name please?
Paul Williams is my name.
How may I serve you?
My friends Death valley adventure has been cancelled, so I need to cancel my reservation. Can you please cancel my reservation?
Sure, please wait for a while.
Ok.
We found a reservation on your name. Shall I proceed with cancelling?
Yes, you can.
Your reservation has been cancelled.
Thanks for cancelling my ticket.
Thank you for choosing us.