Hi.
Hello, how may I aid you today from my end?
I want to change my flight reservation as my sister is unwell, can you please help me?
Sure, I am here to help you out. Please allow me a moment. May I know your name?
My name is Kathleen Anderson.
Sorry Kathleen Anderson, there is no reservation on your name in our database.
No problem, thank you for the information.
Thank you for reaching us.