Hello.
Hello. How can I help you?
I got a call from my parents that one of my relative is admitted in the hospital, so I need to change my travel dates to go to my hometown. Can you please help me in changing the details?
Sure, I am oblige to help you. May I know your name please?
Thank you. Yes, I am Ronald Lewis.
Thank you for waiting, there is no reservation found on the user name in our data base to help you in modification process.
Ok, not an problem. Thank you for your information.
You are most welcome and have a nice day.