Hello, I am Ruth Thompson.
Hello,how may I help you?
Due to some problem I want to cancel my reservation, can you please help me to cancel my reservation?
Sure,I am here to help you. Please wait for a while,I will check you and revert you.
Ok.
Thank you for your patience.
No problem.
Sorry, there is no reservation found on your name.
Ok, thanks for your information.
Thank you for choosing us, have a nice day.