Hi.
Hello, how may I address you today?
Being an artist, I want to attend a film  festival. but due to some issues my visa got rejected. For this I want to cancel my reservation. Will you help me in this with the name of Paul Smith?
Sure, please wait for a minute.
Sure.
Thank you for waiting.
Ok.
There is no reservation found on your name.
Not a problem. Thank you for your information.
Thank you for availing with us.