Hello.
Hello, how can I help you today?
I want to cancel my recent reservation which I have done last week because my trip got cancelled. Please help me out with that.
Sure, I will help you with cancellation.
Thank you.
May I know your good name?
Myself Angela Robinson.
Please wait for a moment, while I check for your reservation.
Sure, take your time.
Thank you for waiting, sorry  there is no reservation found on your name in our system data.
It's ok, thank you for your help.
Thank you for visiting us, have a nice day ahead.