Hi.
Hello, how may I aid you today?
I am Paul Lopez. I have booked the ticket in the last week but my planned trip got cancelled. So, I need to cancel the ticket but I don't know the process. Can you please help me to cancel the ticket?
Sure, I am here to help you out. Please allow me a moment.
Ok.
Sorry Paul Lopez, there is no reservation on your name in our data.
That's ok, thank you for your information.
Thank you for reaching us.