Hello.
Hello. How can I assist you at this moment?
I want to change my travel dates in my previous reservation, can you please help me with that?
Sure, I will help you with that. Please wait a moment, I will check your previous reservation status.
Ok, thank you.
May I know your name for further process?
Sure, my name is Ruth Roberts.
There is no previous reservation available in your name.
Oh! It's ok no problem. Thank you for your information.
You are welcome.