Hello.
Hello. How may I serve you today?
Can you please assist me to cancel my active reservation?
Sure, may I know your name please?
Myself Matthew Lee.
Please wait a moment I'll check the reservation list.
Ok, I will wait.
Thank you for waiting, we found a reservation by this name. Shall I cancel the ticket?
Ok, please cancel it.
Your ticket has been cancelled successfully.
Thank you.
Thank you.