Hello.
Hello, how may I assist you today?
I am Richard Lewis.
Ok.
I need to change my recent reservation due to postpone of my trip because there is a emergency to meet my family members. Could you please help me in doing that?
Please give me a moment, let me check and revert to you.
Ok.
Unfortunately, there is no reservation found on your given name.
Ok, no problem.
Thank you for choosing us.