Hi,.
Hello, how may I help you?
I want to change my existing reservation due to my exams got postponed. Can you help me with this?
Sure, I will help you.
Thank you.
May I know your name to check the reservation list?
I am Amanda Davis.
Please be on hold.
Ok.
Sorry, we did not find any reservation in your name.
Ok, not a problem. Thanks for your quick response.
Thank you for reaching us.