Hello.
Hello, how can I assist you now?
Can you please help me to change the ticket details?
Sure, I am happy to help you with that.
Thank you for accepting my request.
Can I have your good name please to check your reservation status?
My name is Emily Lopez.
Ok, please wait a moment.
Ok, take your time.
Sorry Emily Lopez, no reservation has found under your name to change.
It's ok, not an issue with that. Thank you for checking the ticket status.
Thank you for choosing us, have a good day.