Hello. I am Richard Thomas.
Hello, how can I support you today?
Will you please cancel my existing reservation as my plan to meet my friend got cancelled?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check your previous reservation.
Sure.
Thank you for your time, there is no reservation found on your name.
It's ok, not an issue. Thank you for the information.
Thank you for reaching us.