Hi.
Hello, how can I help you today?
Could you please change my existing reservation due to postpone of my exams?
Sure, I am here to help you with that. Can you please share me your name?
My name is Joseph Anderson.
Please wait a moment.
Sure.
Sorry, no reservation found on your name to change your reservation.
Not a problem, thank you for checking.
Thank you for reaching us, have a nice day.