Hello.
Hello. How can I help you today?
Due to heavy rains, I am unable to catch the flight. Please help me in cancelling my reservation.
Sure, I will help you with that, please allow me a moment to check your reservation status.
Sure, take your time.
May I know your name please?
My name is Steven Baker.
Steven, I did not find any reservation with your name in my database.
Ok, thank you for your information.
It's my pleasure. Thank you for reaching us.