Hello.
Hello, how can I help you?
I want to change my existing reservation due to postpone of my seminar. Could you please help me?
Sure, I am here to help you. May I know your good name to proceed further?
I am Amy Moore.
Ok, please wait for a while.
Sure.
Thank you for waiting, There was no reservation found on your name in our database.
No problem, thank you for the information.
Thank you for choosing us.