Hi.
Hello. How can I aid you?
Can you please help me in cancelling my reservation?
Sure, We are here to help you.
Thank you.
May I know your name?
I am James Johnson.
Give me  a minute.
Ok.
  Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
No problem, thank you.
Thank you for reaching us.