Hello, I am Gary Taylor.
Hello, how can I serve you today?
Due to sudden demise of my Great Grandfather, I want to cancel my recent reservation. Can you help me with this?
Sure, wait for a while.
Sure.
Thanks for waiting, we found a reservation on your good name.
Ok, you can proceed.
Shall I proceed to cancellation?
Ok.
Your reservation is successfully cancelled.
Thank you for your service.
Thank you for choosing us.