Hi.
Hello, what can I do for you today?
I am Shirley Phillips. I would like to book a flight ticket to attend a robotic workshop, can you help me to book a direct  flight'?
Sure, may I know your airport codes?
My airport codes are PHL and JFK.
Ok, provide your travelling dates.
My travelling dates are 11/15 and 11/17.
Ok, do you have any other requirements?
I want to return at evening.
There are no flights found on your requested dates.
That's ok, thank you for the response.
Thank you for reaching us.