Hi, I am Susan Baker.
Hello, how may I help you?
Owing to an emergency, my planned trip to New York got postponed. So I request you to change my existing reservation.
Sure, please stay online let me check and know you the current status.
Sure.
Thank you for your time, we did not find any active reservation in your name to make changes as per your request.
Ok, not an issue. Thank you for your assistance.
Thank you for reaching us.