Hello.
Hello, how may I help you today?
I need to cancel my recent reservation due to some problems, can you help me in doing that?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
I am Kathleen Clark.
Please wait a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
Ok, no issues. Thank you for the information.
Thank you for choosing us.