Hello. Richard White here.
Hello, how can I help you today?
Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?
Sure, please wait for a moment.
Thank you, take your time.
Sorry to say that, no reservation was found with your good name.
Oh! I think it might be cancelled by my cousin. Anyway, thank you for the information.
Thank you for reaching us.