Hello.
Hello, how can I help you today?
I want to change my existing reservation due to bad weather condition, can you please help me with that?
Sure, we are here to help you. May I know your good name please?
My name is Richard Turner.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
Not an issue, thank you.
Thank you for reaching us.