Hello.
Hello. How may I assist you?
I am suffering from some health issues, so I need to cancel my ticket. Can you help me?
Sure, help me by providing your name so that I will help you easily.
My name is Brandon Martinez.
Thanks for your name, there is no reservation found under your name Brandon Martinez.
Oh! I think it might be cancelled by my  sister. Anyway;s thank you.
Ok, thanks for choosing us.