Hello.
Hello, how may I help you today?
Can you help me to change my recent reservation due to an emergency?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
Edward Hall here.
Ok, please wait a moment.
Sure.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Not an issue. Thank you.
Thank you for choosing us.