Hello.
Hello. How may I assist you?
Due to an urgency work, I would like to cancel my recent reservation. Can you help me with this?
Sure, may I know your name so that I can help you easily to cancel it?
My previous reservation has done with the name Jonathan Moore.
Sorry Jonathan Moore, there is no reservation found under your name.
Ok, not an issue. May be my brother has cancelled my ticket on behalf of me.
Ok, thanks for choosing us.
Thank you for providing information.
It's my pleasure.