TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how can I help you? 
 customer: For a holiday vacation I want to go to MSP on 08/09. Aid me in booking a ticket with the name of Samantha Perez. 
 agent: Sure, I am here to help you. May I know your return date? 
 customer: On 08/11, I have to return. 
 agent: Could you please share your source code? 
 customer: Phoenix, PHX is my source point. 
 agent: Do you need any halt in between your journey? 
 customer: Yes, connection is to be 1. 
 agent: Thanks for your details, there is no flight found to reach your destination. 
 customer: Fine, I will go with another flight. Thank you for your service. 
 agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, How can I assist you the day? 
 customer: I am planning to visit a Central Park at New York due to some issues it was postponed, so can you help me with changing my existing reservation? 
 agent:  Sure, I am here to serve you. Please mention your name to proceed to next step? 
 customer: My name is Kenneth Miller. 
 agent: Ok, please wait for a minute. I will revert to you. 
 customer: Sure, I will wait. 
 agent: Thank you for the patience. We did not find any reservation that matches with your name. 
 customer: Not an issue. Thank you for your response. 
 agent: Thank you for approaching us, regarding ticket changing procedure.

SOLUTION: no_reservation

PROBLEM: customer: Hi. 
 agent: Hello. How may I help you? 
 customer: I am Helen Perez here, I want to reserve my ticket from IAH to LAX, can you please help me out? 
 agent: Sure, I am gleeful to help you. Could you please provide your travelling dates to search for the flight? 
 customer: Sure, my dates of journey are from Jul, 27 to Jul, 29. 
 agent: May I know your connection limit? 
 customer: Yes, I need a connecting flight. 
 agent: Do you have any other specifications? 
 customer: Yes, I need a depart time at morning. 
 agent: Here I found a connecting flight-1024 in economy class. Shall I proceed? 
 customer: Ok, please proceed. 
 agent: Ok, booking is done on JetBlue airlines. 
 customer: Thank you for your help in booking. 
 agent: Thanks for reaching is.

SOLUTION:
book