Hi, I am Jacob Adams.
Hello, how can I aid you?
I have to change my flight ticket booking that I am unable to attend the trip, can you please help me in flight ticket modification?
Sure, I will help you. Please wait for a while.
Ok, take your time.
Sorry Jacob Adams, there is no reservation found on your name in our reservation list.
That's ok.
Thank you for choosing us, have a nice day.