Hello.
Hello, how can I help you out?
Can you please help me in cancelling my reservation, as my health is not good?
Sure, we are glad to help you. Can I have your good name?
Thank you for the response, my name is Timothy Martinez.
Sorry, we did not find any active reservation on your name in our records.
Ok, not an issue. Anyways, thank you for the information.
Thank you for availing us.