Hello.
Hello. How can I assist you at this moment?
Due to heavy snowfall, I can't travel to New York. Can you help me in changing my existing reservation?
Sure, I will help you with this. Can you please provide your name to check the reservation status?
My name is Helen Wilson.
Wait a moment please.
Sure.
Helen Wilson, there is no active reservation found with your name in our database to change it.
Its ok, no issues. Thank you for the information.
Thank you for contacting us.