Hello. I'm Stephen Smith.
Hello Smith. How can I assist you?
My business meeting has been cancelled. So, I would like cancel my reservation. Can you please help me with that?
Sure, I will will help you. Please hold on for  a moment.
Sure, take your time.
Sorry Smith, there is no active reservation found under your name.
Ok, no issues. Thank you for checking.
My pleasure, have a good day.