Hello.
Hello, how may I assist you?
I would like to change my reservation because of sudden accident of my aunt, can you help me?
Sure, may I know your name please?
My name is Anna Lewis.
Ok Anna, please wait for a moment.
Ok.
Sorry Anna Lewis, there is no reservation found as per your name to change any reservation.
No problem, sorry for troubling you.
Thank you, for contacting us.