Hi,.
Hello, how can I help you?
I want to cancel my recent reservation because of heavy snowfall at my destination point.
Sure, I am at your service. To proceed further, may I know your good name please?
I am Justin Carter.
Ok, please wait for a while.
Ok.
Thanks for being so patience, but there is no reservation found on your name.
Thank you.
Thank you for choosing us, have a good day.