Hello.
Hello, how may I aid you?
I would like to cancel my brother's reservation as he is unwell, can you please help me?
Sure, we are here to help you.
Thank you.
May I know your good name please to check the reservation list?
The reservation was done in the name of Stephanie Collins.
Please wait for a while.
Sure.
Thanks for your time, there is a reservation found in your name. Shall I proceed to cancel it?
Sure, please cancel it.
Your reservation has been cancelled, you will receive a confirmation mail shortly.
Thank you very much.
Thank you for choosing us.