Hello.
Hello, how may I assist you today?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
Sure, may I know your name to check previous reservation status.
My name is Sarah Davis.
Please wait a moment.
Ok, I will wait.
Sorry, there are no active reservation on your name to cancel.
Anyway, thanks for the information.
Thank you for reaching our service.