Hello.
Hello. How may I assist you for the day?
I am Carolyn Anderson. I am planning to change an existing reservation, due to some urgent work. Can you please change my ticket?
Ok, please allow me to check with your existing reservation for a moment. I am so sorry to inform you but there is no reservation found by your name. Sorry for the inconvenience.
That's fine. Thank you for your information.
Thank you for consulting with our services, have a great day.