Hello.
Hello, how may I assist you?
I would like to change my reservation as I am leaving to my hometown, can you please help me out?
Sure, I am glad to help you with one. May I know your name for checking purpose?
Susan Wright here.
Please allow me a moment.
Sure.
 Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name.
Ok no problem, thank you for your services.
You are most welcome and thank you for approaching us.