Hi.
Hello. How may I help you?
I want to change my reservation as my brother met with an accident. Can you please do that for me?
Sorry to hear that, please provide your name to change your reservation.
Sure, my name is Steven Moore.
Please give me a moment to check your ticket status.
Sure.
Sorry Moore, no reservation is found by your name.
No problem, thank you for checking.
Thank you for reaching us.