Hi.
Hello, how can I serve you today?
I want to change an existing reservation due to sudden change in my trip.
Sure, I will help you in changing your reservation. May I know your good name please?
I am Laura Edwards.
Ok, please hold on, I will check our data base and get back to you.
Ok.
Thank you for waiting, there is no existing reservation found on your name.
That's ok.
Thank you for availing us. have a great day.