Hello.
Hello. How can I help you today?
I am Shirley Allen. I want to cancel my reservation,can you help me with that?
Sure, I help you in the cancellation  of the flight ticket. Can you please wait while I check with the reservation records? I am sorry Shirley Allen, there is no reservation done on your name.
That's ok, might be my brother has canceled.
Ok, thank you choosing our agency.