Hi.
Hello. What can I do to make your experience better with us?
As I need to continue my investigation, I have planned to travel New York. But, due to some issues my trip was delayed. So, Can you help me cancel my reservation?
Sure, I'll help try to help you in cancelling your ticket.
Thank you.
Could you please help me by providing your name to check the reservation status?
Sure, Melissa Nelson is my name.
Ok, please wait a while.
Ok.
Thank you for being patient. I have checked in reservation list to cancel your ticket, but could not find any reservation active in our database matching with your name.
That's ok, thank you for the response.
Thank you for remaining so positive. We hope to serve you again.