Hello.
Hello, how can I be a help for you?
My holiday vacation has been postponed, can you please help me for changing the existing reservation?
Sure, I will help you with that.
Thank you.
May I know your good name please?
Sure, my name is Kevin Lee.
Please wait for a moment.
Ok.
Sorry, there is no reservation found on your name in our database to change the existing reservation.
No problem, thank you for your information.
You are most welcome. Have a great day.