Hello.
Hello, how may I render you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you help me with that?
Sure, May I know your name?
My name is Christopher Williams.
Ok, please give me a minute, I will check the status and revert to you.
Sure.
Thank you for waiting, There was no reservation found on your name.
No problem, thanks for your help.
Thank you for choosing us.