Hello,.
Hello,. How may I help you?
Earlier I made a reservation for my trip through an agent but, agent booked on wrong date. So, I request you to please change it to may actual date?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check the reservation list and get back to you.
OK, please check the reservation with name of Nicholas Anderson.
Sure. Sorry, no reservation found on your given name.
No problem, thank you for the information.
Thank you for choosing us.