Hello. I am Edward Garcia.
Hello. How can I help you?
I need to change my reservation, can you help me out please?
Sure, I will help you to change your reservation.
Ok.
Give me a moment.
Sure.
I found your reservation, can you please share me your travelling airport codes?
Ok, my location airport codes are from LGA to BOS.
Ok, may I know your travelling dates?
My trip dates are from 09/29 till 10/01.
May I know your name?
I need a direct flight.
Sorry, there is no direct flight is available for you on your route.
That's ok, not an issue. Thank you for your help.
Welcome, have a great day.