Hi.
Hello.
I am Sandra Young.
Young, how can I aid you today?
Could you please help m to change an existing reservation as my interview got postpone due to some technical issues?
Sure, I am here to help you. Hold on for a moment. Let me check.
Thank you. Sure.
Sorry Young, there are no flights reserved on your given name.
Ok, not an issue. Thank you for your information.
Welcome, thank you for choosing us. Have a great day.