Hello.
Hello. How may I assist you?
I want to change my existing reservation due to postpone of my exams, can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name please to check your reservation status?
My name is David Carter.
Please hold on a moment.
Sure.
David Carter, no reservation has been found on your name in our records.
No issues, thank you for the checking.
Thank you for reaching us.