In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello. 
 agent: Hello, how can I help you today? 
 customer: I planned to meet my friend in PHL, can you please help me to book a flight ticket from LAX? 
 agent: Sure, I am here to help you in booking. Can you please share your travel dates? 
 customer: I prefer to travel on Apr 21 and Apr 23. 
 agent: Ok, please share your name. 
 customer: I am Barbara Carter. 
 agent: Let me know your connection limit? 
 customer: I prefer to travel in a connecting flight. 
 agent: Do you have any specification? 
 customer: I would like to depart in afternoon. 
 agent: Here, I found a flight for you with 1 stopover in economy class and it costs you 200. Can I proceed? 
 customer: Ok, please confirm my booking. 
 agent: Your booking is done with flight 1018 in Spirit airlines. 
 customer: Thank you for your help. 
 agent: Thank you for reaching us, have a safe flight.
[A]: book


[Q]: customer: Hello. 
 agent: Hello. 
 customer: I am Mary Hill. 
 agent: Please let me know, What kind of service you are looking for today? 
 customer: Can you aid me to book a flight ticket from AUS to BOS? 
 agent: Sure, I can help you to make your journey successful. 
 customer: Thank you for positive response. 
 agent: Let me know when you are willing to travel to book a flight? 
 customer: My planned trip dates are Apr 23 and Apr 25 respectively. 
 agent: Which flight you have preferred to travel either a connecting flight or a direct flight? 
 customer: I would like to travel in connecting flight for my journey. 
 agent: At the time of take off and for your return journey, do you have any specific time concern? 
 customer: My return time should be in the afternoon. 
 agent: If you can help me with your name, I can begin looking up for the availability of flights. 
 customer: Please reserve my ticket with my name which I have already mentioned above. 
 agent: Thank you for providing all necessary details, please stand by I will check and revert to you. 
 customer: Take your time. 
 agent: Thank you for waiting and we have found a flight in an business class with 1 connection in United Airlines and the fare of your flight will be 900. Do you like me to proceed your booking with this flight? 
 customer: Please proceed with these airlines. 
 agent: Your ticket has been reserved with flight number 1028. 
 customer: Thank you for your service. 
 agent: Thank you for availing us.
[A]: book


[Q]: customer: Hi. I am Kathleen Anderson. 
 agent: Hello, how may I aid you today? 
 customer: Can you help me in cancelling my reservation, owing an emergency? 
 agent: Sure, I will help you with that. 
 customer: Ok. 
 agent: Please wait for a minute. 
 customer: Sure. 
 agent: Thank you for waiting, we found a reservation on your name. Shall I cancel it? 
 customer: You can cancel it. 
 agent: Your reservation has been cancelled. 
 customer: Thank you for helping. 
 agent: Thank you for connecting with us.
[A]:
cancel