Hi.
Hello, how may I serve you at this moment?
I want to change my existing reservation, can you please help me with this?
Sure, we are here to help you. May I know your name please?
I am Melissa Rodriguez.
Ok, please wait for few minutes.
Sure.
Sorry we could not find any reservation on your name in our database.
Ok, not an issue. Thank you for your information.
Thank you for opting us.