Hi.
Hello. How can I help you today?
Due to health issues, I need to change my recent reservation. Please help me with that.
Sure, I am here to help you with that.
Thank you.
Can I know your name, to check your status of reservation?
I am Helen Martin.
Ok, please wait for a while.
Ok.
Sorry, there is no reservation found on your name in our database.
No problem, thanks for your information.
Thank you for choosing us.