Hello.
Hello, how may I help you?
Can you please help me with cancelling my reservation?
Sure, I am here to help you for this. May I know your name please?
Ok, I have booked my previous ticket by the name of Stephen Perez.
Just a moment, let me check your reservation status in our records.
Sure, I will be waiting for your response.
Sorry for inconvenience, no reservation is found with your criteria.
Oh! That's fine. Anyways, thank you for checking.
Thank you very much for contacting our agency.