Hello, I am Eric Wilson.
Hello, how may I help you now?
Due to some emergency I need to cancel my recent reservation. Can you help me in cancelling my reservation?
Sure, I will help you with cancellation.
Thank you.
Please wait for a moment, while I check for the reservation.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem.
Thank you for reaching us, have a nice day.