Hello.
Hello, how may I assist you today?
I have to plan to surprise my grandson on his birthday by going to his college, Oakland University. Please help me to reach Oakland.
Sure, may I know your good name please?
Myself  Karen Parker.
Please share your travelling airport codes.
DCA and OAK are the respective airport codes.
May I know on which dates your willing to travel?
His birthday is on Dec-7, I need to start on Dec, 6 and return back on Dec, 8.
Is there any specific class preference for you?
I am good with any class to fly.
Do you prefer any airline preference?
I am good with any airlines that returns in the evening form Oakland.
May I know your connection limit please?
I prefer to have a break in my journey.
Sure, Please wait for a moment.
Ok, I will follow your instructions.
There is a connecting flight of fare 200 with economy class in American airline, shall I proceed for booking?
Great! I can afford that ticket. Please book it for me.
Your reservation has been confirmed with flight number 1015.
I really appreciate your service. Thank you very much.
You are welcome.