Hi.
Hello, how can I aid you?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am here to answers your questions and help you. May I know your name to check with the reservation status?
I am Amy Allen.
Please wait a moment while I check with the status.
Sure.
Thank you for waiting, Amy Allen.
Ok.
Sorry, there is no active reservation found under your name to cancel.
No problem, thanks for the information.
Thank you for reaching us.