Hello.
Hello, how may I guide you for the day?
Can you aid me in amending my existing reservation?
Ok, can you please mention your name so, I can check with your reservation status?
I am Samantha Wright.
Please be on hold for a moment.
Take your time.
Samantha Wright, I am very apologetic to inform you but there is no active reservation by your name in our reservation list.
No issues. Thank you for checking.
Thank you for approaching our services.