Hello, I am Frank Wright.
Hello, how may I assist you?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me changing my reservation?
Sure, I am here to help you. Please wait a moment, I will check your status of your reservation.
Sure.
Frank, no reservation has been found on your name in our database.
No problem. Thank you for the information.
Thank you for approaching us.