Hi.
Hello, how may I aid you today?
I am Catherine Wilson. Due to the sudden change in climate, my holiday trip got cancelled, can you help me with cancelling my reservation?
Sure, we are here to help you.
Thank you.
Please wait a moment.
Ok.
Thank you for your time, sorry, no reservation found with provided name.
No problem, thank you for your valuable information.
Thank you for availing us.