Hello.
Hello, how best can I help you?
I need to change my existing reservation. Can you please help me to change it?
Sure, we are there to help you with that.
Thank you.
On whose name the reservation is done?
Ok, please check the reservation on the name of Kenneth Wilson.
Please wait for a moment, I will check the reservation and let you know.
Sure.
Thank you for waiting, there is no active reservation on your name.