Hello.
Hello. How can I help you today?
My friend met with an accident, with whom I have planned a tour to Dallas, so I would like to change my existing reservation and I'll plan for any other dates to travel.
Sure, I will help you in changing your reservation.
Thank you.
May I know your name for checking your previous reservation status?
My previous reservation has done with the name of Gary Edwards.
Ok, please give me a moment.
Sure.
No previous reservation found on your name Gary Edwards.
Ok, may be there is a mistake while booking.
Do you want to know any thing else from us?
No, thanks for your response.
Thank you for contacting us, have a good day.