Hello.
Hello, how may I help you?
I have to change my reservation which I have done earlier to participate in dance programme, but unfortunately I have to stay back here to take care of my injured friend. Can you please help me out in changing my reservation?
Sure, please share your good name?
Myself Stephanie Carter.
Sure, please wait for a while.
Ok, sure.
Sorry, no reservation found on your given name.
Ok, not a  problem. Anyways, thank you for the information.
Thank you for choosing us.