Hi.
Hello, how may I help you now?
I want to change my existing reservation owing to an emergency.
Sure, I will help you with that. May I know your name please?
My name is George Miller.
Please wait for a moment, while I search for your reservation.
Ok.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
Thank you.
Thank you for visiting us, we hope see you again.