Hi.
Hello.
I am Samantha Adams.
How can I help you at this moment?
 Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me in cancellation?
Sure. I will help you with that. Please wait a moment, I will check your previous reservation status.
Sure.
There is no previous reservation available under your name.
Ok, no issues. Thanks for the information.
Thank you for reaching us.