Hello.
Hello, how can I help you?
I want to change my existing reservation, due to some health issue. Can you please help me out?
Sure, I am here to help you for this. May I know your name please?
My name is Pamela Miller.
Just a moment, let me check your reservation status in our records.
Sure, I will wait for your information.
Sorry for inconvenience, no reservation is found under your name.
That's ok, thank you for checking.
Thank you very much for approaching our agency.