Hi.
Hello. How can I help you?
I am Anna Harris, I have planned to for bike race in AUS but  recently I met with an accident. So I did not able to complete my trip, can you please help me in cancelling my recent reservation?
Sure, just a moment please. I am sorry no reservation found on your name.
While I am in hospital may be my brother got cancelled my reservation already.
Thanks for choosing our service.