Hello.
Hello, how may I aid you?
I would like to cancel my reservation due to some health issues, can you please help me out with that?
Sure, I am here to help you.
Thank you.
May I know your name please?
Myself Jeffrey Hernandez.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
Ok, no problem. Anyway thank you for checking out.
Thank you for opting us.