Hello.
Hello, how may I assist you?
Can you help me to change my reservation which I had recently?
Sure, I can help you with that changing process and can you please provide your name?
Ok, please check for the name Michael Lee.
Please give me a moment to check it.
Ok, take your own time.
There is no reservation found for the user name in our back end to change it from my side.
Ok, that is not a problem. Thank you for choosing our agency.
Thank you for reaching us and have a nice day.