Hi.
Hello. How can I assist you?
I am Matthew Parker, can you assist me for cancelling my recent reservation, because I am unable to travel at this moment due to health issues?
Sure, can I know your name for checking the reservation status? Please wait for a while.
Ok, I will wait for your response.
Sorry Parker, there is no reservation available on your name.
Oh! It's ok, I think my sister already cancelled my reservation. Anyway thank you for your services.
You are welcome.