Hello.
Hello. How can I assist you?
I want to cancel my reservation, due to some problem I am unable to travel those dates so can you please cancel my ticket?
Sure, I can do that for you. May I know your name?
Thank you, my name is Samuel Jackson.
Samuel, I will check your reservation status and get back to you.
Ok.
Samuel, I have not found any reservation by your name in our database.
Oh! It's ok no problem. Thank you for your information.
You are welcome and thank you very much for choosing us.