Hello.
Hello, how may I help you today?
I want to cancel my recent reservation, can you please help me with this?
Sure we are here to help you.
Thank you.
May I know your name to proceed further?
My name is Edward Thomas.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
No problem, thanks for your information.
Thank you for availing us.