Hello.
Hello. How can I help you out?
I want to change my existing reservation, due to postpone of my examination. Can you help me out?
Sure,may I have your name?
Myself Cynthia Collins.
Ok, please hold for a while.
Sure.
Unfortunately, in our database your name does not exist with reservation to change further.
Ok, not an issue. Thank you for your kind information.
Thank you for reaching us.