Hello, I am Kathleen Lee.
Hello, how can I assist you today?
Due to an emergency meeting, I want to change my reservation. Can you help me with it?
Sure, I will help you with this. Please give me a moment to check your reservation status.
Ok.
Kathleen Lee, there is no active reservation found under your name in our database.
No problem, thank you for the information.
Thank you for contacting us.