Hello.
Hello, how may I guide you now?
I want to change my existing reservation due to sudden demise of my grand father. Can you please help me with this?
Ok, please mention your good name so, I can check with your previous reservation.
Sure, my name is Ruth Lewis.
Please wait for a moment.
Sure.
Sorry, there is no flight reservation available in the reservation list.
Ok, no problem.
Thank you for choosing us.
Thank you for checking.
Most welcome.