Hello.
Hello, how can I assist you today?
I want to cancel my reservation as my plan to visit New York got cancelled. Can you cancel my reservation.
Sure, may I know your name please?
My name is Janet Young.
Ok, please wait for a moment.
Sure.
We found a reservation with your given name , shall I cancel it?
Please cancel my reservation.
Your flight ticket has been cancelled.
Thank you for helping me.
Thank you for choosing us.