Hello.
Hello, how may I assist you?
Due to an emergency, I need to cancel my flight ticket. Can you please help me?
Sure, may I know your good name please?
Thank you and I am Michelle Allen.
Please wait for a moment.
Sure.
Sorry, there is no reservation found on your name in our database to cancel.
It's alright, I think the ticket is not booked properly while I was booking. Thank you for your information.
Thank you for approaching us.