Hi.
Hello, how may I support you today?
I need to change my existing reservation due to the sudden demise of my grandfather. Can you please help in changing my reservation?
Sure, please share me your good name.
My name is Charles Carter.
Please wait for a while.
Sure.
Sorry to say that, there is no active reservation found on your name.
Not an issue, thank you for your information.
Thank you for opting us.