Hello.
Hello. How may I assist you?
I want to cancel my reservation, because I have another important work on that dates, can you please cancel my reservation?
Ok, I can help you but before that I need your name to check whether your reservation is existed or not.
Sure, my name is Kevin Parker.
Please wait a moment, I will revert you back with status of the reservation.
Ok.
Kevin Parker, there is no reservation on your name to cancel it.
It's ok no problem. Thank you for your information.
Welcome, have a good day.