Hello.
Hello. How may I help you right now?
Please change my existing reservation due to some health issues?
Sure, I am glad to help you with that. Can you please provide your name to check your previous reservation?
I am Carolyn Wright.
Please wait a moment.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
Ok, not an issue. Thank you for your information.
Thank you for reaching to our services, hope you have a great day.