Hi.
Hello, how can I assist you?
 I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
Sure, may I know your name?
Justin Young here.
Please wait a moment.
Sure.
Thank you for your valuable time, we found reservation on your name and cancelled successfully, amount will refund to your registered bank account within 3 working days.
Thank you very much.
Thank you for opting us.