TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. How may I aid you? 
 customer: I am Eric Lewis. Can you help me in booking from MCO to PHX? 
 agent: May I know your itinerary dates please? 
 customer: My travelling dates are from Jan 8 to Jan 10. 
 agent:  May I know your preferable journey timings? 
 customer: I want to return in the morning time. 
 agent: Is there any another specifications on your trip, so that I can arrange like that only. 
 customer: I need a connecting flight. 
 agent: I got a connecting flight-1023 in economy class, is it fine for you? 
 customer: Ok, please book it. 
 agent: Ok, booking is done on UA airlines. 
 customer: Thank you. 
 agent: Thanks for reaching us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. How can I serve you? 
 customer: I am Raymond Allen. I want to change an existing reservation, due to my health issues. Could you help me in changing the reservation? 
 agent: Sure, I can help you. Please wait a while. 
 customer: Sure. 
 agent: Thanks for being waiting. We didn't found any reservation by this name. 
 customer: Not an issue. Thank you. 
 agent: Thank you.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how can I help you? 
 customer: Will you please book me a flight ticket from SFO to PHX? 
 agent: Can you please provide me with the planned journey dates? 
 customer: I am planning to start on June 4th and return on June 6th. 
 agent: May I know if you have any airline preference? 
 customer: I am fine with any airline. 
 agent: Is there any time concern? 
 customer: No, I don't have any time restriction. 
 agent: Would you like to travel by direct or connecting flight? 
 customer: I am looking for a connecting flight only. 
 agent: Are there any more preferences that you want to avail? 
 customer: No. 
 agent: Can you provide me your name please? 
 customer: I am Donna Nelson. 
 agent: Give me a moment. 
 customer: Sure. 
 agent: Donna Nelson. Hawaiian Airlines with flight 1014 is providing service on your route with connecting flight and the cost is 100. 
 customer: Fine, please proceed. 
 agent: Your ticket is booked where depart SFO 14:00 hours June 04 and arrival PHX 7:00 hours June 06. 
 customer: Thanks for your support.

SOLUTION:
book