Hello,. I am Emma Taylor.
Hello, how may I provide assistance for you?
Owing to an emergency, I would like to cancel my reservation.Can you please help me with that?
Sure, please wait a moment I'll check the details and revert you.
Ok.
Sorry Taylor, in my database I didn't found any details regarding your reservation.
Thank you for your great information.
Thanks for availing us, have a nice day.