Hello.
Hello, how may I be of your helping hand?
Can you please help me to cancel my ticket? Because I am unable to do for the trip due to some financial issues.
Sure, may I know your name please?
Thank you. My name is Kenneth Hernandez.
Please standby.
Ok, I will wait.
Thank you for your time, we did not find any active reservation in your name to cancel.
It's ok, not an issue. Thank you for checking my ticket status.
Thank you for opting us.