Hi. I am Kimberly Thompson.
Hello, how may I oblige you today?
I am unable to travel to my hometown, can you please help me in cancelling my reservation?
Sure, we are here to help you.
Thank you.
Please wait for a minute.
Ok.
Thank you for waiting, there is no reservation found on your name.
Ok, no problem. Thank you for your response.
Thank you for reaching us.