Hi.
Hello, how may I assist you today?
I just want to change an existing reservation as my meeting got post pone due to some technical issues. Can you please help me?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
I am Richard Lewis.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
Not a big issue, anyhow thank you very much for checking the reservation status.
Thank you for opting us.