Hello.
Hello, how may I be at your service today?
Can you please help me to cancel my recent reservation?
May I know your name please to check the status of your reservation?
I am Matthew Lee.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
Ok, not an issue. Thank you for checking.
Thank you for reaching us.