Hello. I am Donna Anderson.
Hello, how may I be of your help?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with this?
Ok, please wait a while.
Ok.
Thank you for waiting. Unfortunately we didn't found any reservation according to your name.
Ok, no problem. Thanks for your information.
Thank you for picking us.