Hello. I am Donna Thompson.
Hello, how may I help you today?
I want to cancel my reservation due to sudden changes in the plan. Can you help me with that?
Sure, I will help you to cancel your reservation.
Thank you.
Please wait for a moment, while I check for the reservation on your name in our system data.
Sure.
Thank you for waiting, sorry there is no reservation found on your name in our system data.
No problem. Thank you for your kind information.
Thank you for reaching us, we hope see you again.