Hello.
Hello, how may I guide you?
I am Michelle Lewis. I would like to cancel my reservation as I am having an emergency trip to my hometown, can you please help me in cancelling my ticket?
Sure, I will help you with that.
Thank you.
Can you please wait a minute while I am checking your ticket status?
Sure.
Sorry to inform you, there is no reservation found on your name to cancel.
Ok no problem, thank you for your services.
You are welcome. Have a nice day.