Hi.
Hello. How may I help you?
Owing an emergency want to cancel my reservation, can you help me with it please?
May I know your name please to check the status of your reservation?
   My name is Jonathan Nelson.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal.
That's ok, thank you for the response.
Thank you for reaching us.