Hello.
Hello, how may I support you today?
Actually, I need to change my existing reservation which is done recently due to health issue, can you please help me out?
Sure, may I know your name?
Sure, my name is Margaret Allen here.
Please wait, I will check the reservation on your name and get back to you.
Sure, I will wait.
Sorry, there is no reservation found on your name to change.
Ok, not an issue. Thank you for your reservation.
Thank you for contacting us.