Hello.
Hello. How may I guide you?
My father is unable to attend for the event, due to some health issues, so please help me to cancel my father's ticket.
Sure, can I know your name?
My father's name is Betty King.
Please hold on for a moment, let me check.
Ok, take your own time.
I am sorry to inform you that there are no reservations on your father's name. Thank you.