Hi.
Hello.
I am Samantha King.
How may I guide you today?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation.
Sure, I will help you with that.
Can you please help me out?
Please wait for a minute.
Ok, sure.
I am sorry to say that there is no reservation found under your name.
Ok, fine thank you for checking.
Thank you for contacting us.