Hi.
Hello, how can I aid you today?
Can you help me in changing my recent reservation, as my exam is postponed?
Sure, I am here to help you.
Ok.
May I know on whose name the ticket has been reserved formerly?
Check under the name Shirley Mitchell.
Sorry Shirley Mitchell, there are no flights reserved on your given name formerly.
No issue, thank you for the information.
Welcome, thank you for choosing us. Have a great day.