Hello.
Hello. I am here to assist you,  can I know your concern?
I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.
Ok, please wait a moment I will check the reservation record?
Sure, take your time.
May I know your name please?
Sure, myself Donald Collins.
Sorry there is no reservation done on your name.
Oh! It may not be booked properly due to server issue. Anyway, thank you for your time.
Thank you for choosing our agency.