Hello.
Hello.
Thomas Taylor here.
How can I help you at this moment?
I want to cancel my ticket due to snow storm in my hometown, could you help me out?
Sure, I am here to help you with this. Please give me a moment to check your reservation status.
Sure.
Thomas Taylor, I couldn't find any active reservation under your name in our database.
It's ok, thank you.
Thank you for contacting us.