Hello.
Hello, how may I help you?
My name is Robert Thomas.
Hello Robert.
Due to weather conditions, I want to change my reservation. Can you please help me for that?
Sure, please give me a moment. Sorry Robert, there is active reservation showing on your name. Is the ticket was booked in this name? There is no reservation showing on your name.
Ok, thank you for the information.
Thank you for reaching us.