Hi.
Hello, how can I help you today?
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me out?
Sure, can I have your name please?
I have made the reservation on the name Lisa Parker.
Ok, please wait for a while.
Ok.
Thanks for waiting, no flight reservation found with your name.
Ok, no worries. Thank you for your information.
Thank you for opting us.