Hello.
Hello, how glad that I can help you?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I am here to help you. Can I know your name for checking your previous flight ticket booking?
My reservation was done under the name Laura Garcia.
Please allow me a moment to check it.
Sure, take your time.
Thank you for your patience, there is no reservation obtained based on my search in our data base to change it.
Ok, not an issue. Anyways, thank you for the information.
You are most welcome and thank you for reaching us, have a nice day.