Hello.
Hello. How can I assist you at this moment?
Can you please help me to make some changes in my existing reservation?
Sure, I will help you with that.
Thank you.
Can I have your good name please to check availability of your reservation?
My name is Karen Gonzalez.
Ok, please wait a moment to check your reservation status.
Sure.
Sorry Karen Gonzalez, no reservation has found under your name to change.
No problem, thank you for the information.
Thank you for choosing us, have a good day.