Hello.
Hello.
I am Ruth Hernandez.
Ruth, how can I aid you today?
Owing to an emergency, I want to cancel my recent reservation. Can you help me out?
Sure, I will help you with this. Please wait for a moment.
Ok, take your time.
Sorry  Ruth, there is no reservation on your name.
That's ok. Anyways, thank you for your help.
You are welcome, have a good day.