Hello.
Hello, how may I help you today?
Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?
Sure, I am glad to help you.
Thank you.
May I know your name please?
I am Michael Perez.
Ok, please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
Ok, no issues. Thanks for the information.
Thank you for reaching us.