Hello.
Hello. How can I help you today?
I want to change my existing reservation due to some health issues, can you help me with that?
Sure, I am here to help you.
Thank you.
May I know your name, to check your reservation status?
My name is William Miller.
Ok, please wait for a while.
Sure.
Sorry, there is no reservation found on your name in our database.
No problem, thank you for the information.
Thanks for opting us.