Hello.
Hello, how may I assist you today?
Richard Jones here, due to sudden changes my exams has been postponed. I want to alter my reservation. Can you please help me with it?
Sure, we are gladly here at your service. please hold a moment.
Ok.
Thanks for your valuable time, sorry unfortunately no reservation found with your name.
OK, not an issue. Thank you for your information.
Thank you for approaching us, have a pleasant day.