Hello.
Hello, how can I assist you for the day?
I am Lisa Adams. I am planning to change an existing reservation, due to health issue. Can you please change my reservation?
Sure, please hold for a moment, let me check the previous reservation.
Sure, I will wait.
Sorry to tell you, there is no reservation found with your name in our reservation list.
Not an issue, anyhow thank you so much for your help.
 Lisa Adams, thank you approaching us.