Hello.
Hello. How can I guide you?
My name is Pamela Brown.
Yes, Brown.
Please check if my ticket is refundable or not, due to some financial issues are going in my family, I would like to cancel my outing. Can you help me in cancelling my ticket?
So sad to hear. I will try my best to help you.
Thank you.
Yes, your ticket is refundable. Please give me a moment I will come back with full details.
Ok, I will wait for your information.
I have checked with your name in my data base but I didn't find any reservation under your name.
Please recheck it once, it's very important for me.
I have rechecked it again. Sorry to say, no reservation found with your name.
Ok, thanks a lot for giving me clarification regarding this issue. I will confirm it again with my family whether they have cancelled the ticket previously.
Ok, thank you for reaching us. Keep connecting with us.