Hello.
Hello. How may I assist you?
Owning to an emergency. I want to change my existing reservation. Can you help me?
Sure, I will help you. For checking your reservation status, may I know your name?
Thank you. I am Deborah Perez.
Sorry Perez, I did not find any reservation under your name in our database.
Ok, not an problem. Thank you for your information.
You are welcome and thank you for reaching us.