Hi.
Hello. How may I aid you today?
Owing to an emergency, I want you to change my existing reservation.
Sure, I can change your reservation right now.
Thank you.
On which name your previous flight ticket has been reserved?
Sure, Laura Thomas here.
Ok, please wait a minute I will get back to you with the present status.
Sure.
Thank you for waiting, I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for your information.
Thank you for approaching us.