Hello.
Hello. How can I help you now?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
May I know your name to check with your previous booking?
My name is Jacob Hill.
Please be on hold for a while.
Ok, take your time.
Jacob Hill, thank you for waiting.
My pleasure.
Sorry to inform you, there is no reservation under your name.
That's ok, thank you for checking.
Thank you for reaching our assistance.