Hi.
Hello.
I am James Phillips.
In what way shall I assist you now?
Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me with it please?
Ok. Give a minute.
Ok.
Thanks for your time. I checked the existing reservation but there was no reservation on your name.
That's ok.
Thank you for choosing us.