Hello,.
Hello, how can I help you today?
Can you please help me in changing my existing reservation, as my exam got postponed.
Sure, Let me know your good name please?
Myself, Sharon Williams.
Ok, please wait a moment.
Ok.
Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.
Ok, no issues. Thank you for your information.
Thank you for choosing us.