Hello.
Hello, may I know how best I can help you today?
Can you help me in cancelling my recent reservation?
 Sure, I can cancel your reservation right now. Before that I need to know your good name please?
I am Mary Nelson.
Ok, Please stay online, I will check the previous list and revert to you.
Ok.
Thanks for remaining so positive. We are sorry to say that, there is no active reservation found on your name.
Its ok, thank you for your assistance.
Thanks for reaching us.