Hello.
Hello. How can I assist you today?
I want to cancel my reservation due to heavy floods at my destination place, so please help me.
Sure, may I know your name to check for the previous reservation.
Sure, my name is Sharon Jones.
Please allow me a moment.
Sure.
Sharon Jones, there is no reservation found under your name.
Not a problem, thank you.
You are welcome. Thank you for contacting us.