Hello. I am Emily Hill.
Hello, how can I guide you for today?
I want to do some modifications in my previous reservation, due to some health issue. Can you please help me out?
Sure, I will help you with that.
Thank you.
Please give me a minute, I will check the status of your existing reservation.
Ok, I will wait for your information.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you for your information.
Thank you for contacting us, have a nice day.