Hi.
May I know your good name?
I am Jessica Davis.
How may I help you today?
I just want to change an existing reservation due to sudden demise of my great grand mother. Can you help me with that?
Sure, I will help you with that. Please wait for a moment, while I check for the reservation.
Sure.
Thanks for waiting, sorry to inform you there is no any reservation found on your name.
Ok, no problem.
Thank you for reaching us, have a nice day.