Hi, I am Eric Brown.
Hello, how can I support you for the day?
My football match has been postponed due to bad weather, can you please change my reservation?
Sure, I will help you in this. Please wait a minute to change your details in the reservation.
Ok.
Thank you for your time. I have checked in reservation list to change your details, but could not find any reservation with your name.
Ok, no problem.
Thank you for choosing us.