Hello.
Hello, how can I help you today?
Due to my health problem I want to cancel my reservation, can you help me that?
Sure, we are here to help you. May I know your name?
I am Richard Rodriguez.
Please wait a moment I will check and get back to you.
Ok.
I am glad to say, we found a reservation with your name. Shall I proceed with cancellation?
Yes, you can.
Your cancellation is done. Thanks for opting us, have a good day.