Hello.
Hello. How can I help you?
Due to some problems my trip was cancelled so can you please cancel my flight ticket?
Sure, please help me with your name to check.
Thank you for your response, my name is Virginia Wilson.
Thank you very much. Please wait for a while, let me check your reservation status in our database.
Ok.
 I am very sorry to inform you that there is no reservation found under your name in our database.
Oh! It's ok, no problem. Thank you for your information.
Thank you for choosing us.