Hello.
Hello, how may I help you?
I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. Can you please help me out in changing my reservation?
Sure, can you please tell me your name?
Myself Christopher Wright.
Ok, please wait a minute.
Sure.
Sorry to inform you that but there is no active reservation found under your name.
It's ok, thank you for your help.
Most welcome.