Hello.
Hello, do you need any help from us?
I want to to change my existing reservation. Can you please help me with this?
Sure, could I have your name please?
I am Shirley Roberts.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes further.
Ok, no problem. Thank you for the information.
You are welcome, have a great day.