Hello,.
Hello, how can I render you today?
I am Sharon White.
Ok.
I just want to cancel my recent reservation, due to sudden demise of my Grand Father. Can you please help me with that?
Sure, I will help you with that.
Thank you.
Please wait a while.
Sure.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issue. Thank  you.
Thank you for choosing us.