Hi.
Hello. How may I assist you?
Would it be possible to cancel my reservation, which I have done with my name?
Sure, I am here to help you out.
Thank you.
May I know your name please?
My name is Kathleen Thompson.
Wait a moment please.
Ok.
Kathleen Thompson, we haven't found any reservation under your name in our database.
That's ok, thank you for the response.
Thank you for choosing us.