Hello.
Hello, how can I render you?
I would like to cancel my previous flight ticket booking due to an important work, can you please help me with cancelling?
Sure, may I know your name?
Thank you and my name is Michelle Mitchell.
Ok, please wait a minute.
Sure.
Sorry, there is no reservation found on your name.
Not a problem with that one, thank you for checking my reservation status.
Thank you.