Hi.
Hello, how can I assist you?
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
Sure, please wait for a moment.
Ok, I will wait.
May I know your good name please?
Sure, my name is Sharon Lopez.
Sorry, there is no reservation found on your name in our database to cancel.
Ok, that's fine.
Thank you for approaching us.