Hello, I am Edward Smith.
Hello, How can I provide assistance to you today?
Owing to an emergency I need to cancel my reservation, can you please help me?
Sure, we are gleeful to help you for cancellation. Please wait a while.
Ok.
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
Yes, you can cancel it.
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thank you.
Thank you for choosing us, Have a blissful day!.