Hello,.
Hello, how can I help you today?
I want to cancel my recent reservation, because recently I got an accident as per doctor said I have to take rest for few months. will you help me?
Sure, can I have your name please?
My name is Kevin Collins.
ok, please wait.
Sure.
Thanks for waiting, no flight reservation found with your name.
No problem, thank you.
Thank you for opting us.