Hello.
Hello.
My name is Rachel Smith.
How can I be in your assistance today?
I want to do some changes in my existing reservation. can you help me for that?
Yes, I will assist you with the change of the reservation. May I know if you can wait a moment while I check?
Sure, I will wait for your response.
Thank you for waiting for my response.
Ok.
Sorry, there is no reservation been found on your name to change.
That's ok, thank you for checking.
Thank you for choosing our agency.