Hello.
Hello, May I know your name please?
I am William Jones.
Hello, William Jones, How can I assist you the day?
Due to an emergency, I want to cancel my reservation. Can you help me?
Sure, please hold on for a moment. I will revert to you.
Ok.
Thanks for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No issue.
Thank you for being with us.