Hello.
Hello.
I am Emma Collins.
How can I assist you today?
I need to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, please allow me a moment to check for the previous reservation.
Thank you for accepting my request.  I will wait for your response.
Emma Collins, there is no reservation found under your name.
Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.
You are welcome. Thank you for contacting us.