Hi.
Hello, how may I help you?
 I have an earlier reservation to sign a new contract for new project, due to some problems it got postponed, so I need to change my reservation.
Ok.
Can you please help me in changing?
Sure, may I know your good name?
I am Shirley Perez.
Thank you for sharing your good name. Please, hold on.
Ok.
Thank you for your valuable time. No reservation found on your name.
Ok, no problem. Thank you.
Thank you for reaching us, have a great day.