Hello, Donna Anderson here.
Hello, how may I help you today?
Owing to an emergency, I would like to cancel my recent reservation, Can you please help in doing this?
Sure, please let me check your reservation and let you know.
Ok.
We are happy to inform you that we found reservation on your name. Would you like me to proceed for cancellation?
Can you please cancel it?
Sure, your ticket has been cancelled.
Ok, Thanks for your help.
Pleasure to serve you, thanks for your interest.