Hello.
Hello. How may I aid you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?
My reservation was done under the name Larry Williams.
Larry, there is no any active reservation with your name in my database.
That's ok, not an issue.
Thank you for reaching us.