Hello.
Hello, how may I assist you?
I want to cancel my previous reservation, due to weather issue. Can you please hep me for that?
Sure, I will help you in cancelling the flight ticket. Please provide me your name to check the previous reservation on your name?
My previous reservation is on the name Ruth Young.
Please wait a moment let check the previous reservation is done on your name or not.
Ok, take your time.
Sorry Ruth, no reservation is found on your name in our data base.
That's ok, thank you for your information.
Thank you for reaching us.