Hello.
Hello, do you need any help from us?
Due to bad weather conditions, I would like to cancel my recent reservation. Please help me out.
Sure, could I have your name please?
My name is Marry Taylor.
Ok, please allow me a moment.
Sure, take your time.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, no problem. Thank you for your information.
You are welcome, have a great day.