Hi.
Hello. How can I help you?
I am Kathleen Adams. Due to some business conference meeting, I am going to cancel my reservation. Can you please help me for this?
Sure, I will help you to cancel your reservation.
Thank you.
Please allow me a  moment.
Sure.
Sorry, no reservation found on your name to cancel your reservation.
Ok, no worries at all. Thank you.
Welcome, have a nice day. Thank you for choosing us.