Hello.
Hello, how may I aid you today?
Due to some issues in my home town, I am unable to travel the trip which I have planned and it got postponed to other dates, can you please change my ticket booking?
Sure, I will help you in this.
Thank you.
May I know your name please for further process to change your reservation?
Sure, my name is Scott Campbell.
Scott, please wait for a mean while to check for the availability.
Yes, please go ahead.
Sorry Scott, there is no reservation found as per your name to change your reservation in your database.
Ok, no problem with that one, I think the ticket booking is not yet confirm while I am booking. Anyways, thank you for your help.
You are welcome and hope you can visit our agency again and have a great day.