Hello.
Hello.
I am Mary Lee.
How can I assist you for today Mary Lee?
My business meeting has been cancelled, so I would like to cancel my recent  reservation. Will you help me?
That's sad, let me check with your existing reservation before cancelling.
Sure.
Mary Lee, I have to inform you that no reservation was found under your name, sorry for the inconvenience.
It's fine. Thank you for your help.
Thank you for connecting with us, keep contacting for your future bookings.
You are welcome.
Have a nice day.