Hello.
Hello, how can I best serve you now?
Can you please change my existing reservation?
Sure, I can change your reservation right now. Before that I need to know your good name please?
Sure, please check the reservation on the name of Michelle Perez.
Ok, Please stay online, I will check the previous list and revert to you.
Ok, I will wait.
We are sorry to say that, there is no active reservation found on your name.
Ok, Thank you.
Thanks for communicating with us, wish you a great day.