Hello. I am Timothy Lee.
Hello, how may I address you?
I want to attend demise of my grand mother at IAH. Can you help me in reservation from PHL?
Sure, please share your travelling dates?
My travelling dates are 11/09 and 11/11.
Ok, please wait for a moment.
Sure.
Thanks for waiting, we found a direct flight with your request.
Do not proceed, I need only connecting flight.
Ok, thanks for approaching us.