Hello.
Hello, how can I aid you?
I would like to change my reservation which is under my name. Can you please help me with that?
Sure, may I know your name to check your reservation from our database?
My name is Matthew Smith.
Sorry, as per your concern I can not amend your reservation, as your reservation is not found as per our records.
Ok, no issues. Thank you for checking.
Thank you for contacting us.