Hello, I am Mary Hill.
Hello Mary Hill, how can I aid you today?
I want to cancel my trip due to an emergency. Can you aid me in cancelling my ticket?
Sure, I am here to help you.
Thank you.
Hold on for a moment. Let me check.
Take your time.
Sorry Mary Hill, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.