Hi.
Hello.
I am Katherine Rodriguez.
What service that you are seeking from our agency?
Owing an emergency, I want to cancel my recent reservation. Can you help me in this?
Sure, I will help you with that.
Thank you.
Please wait a moment to check your previous reservation.
Sure.
We regret to inform you that, there is no reservation on your name in our records.
It's ok, not a problem. Thank you for your information.
Thank you for approaching us, have a great day.