Hello.
Hello. What type of issue you have for us to solve?
I want to cancel my recent reservation, can you please help me?
Sure, I can help you with cancelling if I found your ticket. Can I have your name please? So that, I can check the ticket status.
I am Paul Robinson.
Ok, can I put you on hold for a minute Paul Robinson?
Sure.
Sorry to tell you  that, I have checked for your ticket status but I didn't found your ticket.
Ok, no problem.
Thank you for reaching us. Have a nice day.
Thank you for your information.
You are welcome.