Hi. I am Virginia Jones.
Hello, how can I amend you today?
 Actually I made a earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Can you help me in this?
Sure, we are here to help you out to change your reservation. Please wait for a moment.
Sure, I will wait for your response.
Thanks for your time, there was no reservation found on your name.
Ok, not an issue. Thank you for quick response.
Thank you for opting our service.