Hello.
Hello, how can I help you?
I just want to cancel my recent reservation, due to sudden demise of my great grand father. Can you help me with cancellation?
Sure, I am here to help you.
Thank you.
May I know your good name please?
Sure, my name is Mary Baker.
Please wait for a while.
Sure.
Sorry, no reservation found on your given name.
Ok, no problem.
Thank you for choosing us.