Hello.
Hello, what help are you expecting from our agency side?
Due to the sudden change in climate, I want to change my existing reservation?
I am here to help you out with all the concerns related to flight reservation. May I know the name on which you have booked your recent reservation please?
Sure, I am Anthony Green.
Ok, give me a moment to check with your previous reservation status and revert back with available information.
Sure.
I am very apologetic to inform you this news, but there is no active reservation found by your name in our agency database.
Ok, not an issue. Thank you for your information.
Thank you for choosing our agency services. Have a nice day.