Hi.
Hello, how may I help you?
I need to cancel my reservation as I am not able to travel due to ill health. Can you help me about that?
Sure, may I know your name please?
Thank you for considering my request. My name is Jerry Smith.
Wait a while.
Sure.
Thank you for your time, we did not find any active reservation in your name to cancel.
Not an issue with that, anyways thank you for the information.
Thank you for reaching us. Have a great day.