Hello.
Hello, how may I assist you?
Owing an emergency, I want to cancel my recent reservation. Can you please help me out?
Sure, may I know your good name please?
My name is Nicole Mitchell.
Please wait for a moment.
Sure, I will wait for your information.
Sorry, there is no reservation found on your name in our database to cancel.
That's ok, thank you for checking.
Thank you for approaching us.