Hello, I am Ronald Williams.
Hello, how may I render you today?
I want to cancel my ticket due to an emergency. Can you help me to cancel my ticket?
Sure, I am here to help you. Hold on for a moment. Let me check in our data base.
Sure, take your time.
Sorry Williams, there are no flights reserved on your given name.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.