Hi.
Hello, how may I guide you?
I want to cancel my brother's reservation because he is not well. Can you please help me in cancelling his reservation?
Sure, I am happy to help you. Can you please let me know your name?
His name is Donald Miller.
Ok, please give me a minute.
Ok.
Sorry for the inconvenience, I didn't find any reservation on your name in our database.
No problem, thank you for checking.
You are welcome. Thank you for reaching us.