Hello.
Hello, how may I be at your service today?
I want to cancel my recent reservation owing to an emergency.
May I know your name please to check the status of your reservation?
I am Shirley King.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Sure.
Sorry, there is no reservation matching with your name in our portal.
No problem, thank you for checking.
Thank you for reaching us.