Hello.
Hello, Good Morning.
My name is Amy Lee.
Ok Amy, how can I be a help for you?
Actually all of my friends planned to attend a music concert in Houston, but due to bad weather in Houston, the concert is postponed to other dates.
Ok, so would you like me to change your dates of travel?
Yes, please help me out.
Ok, please give me a minute so that I can check the status of your existing reservation.
Sure, take your time.
Sorry, I could not find any ticket booked with your name.
That's fine.
Is there any other information you would like to know from my side?
No, thank you for your time.
Thank you, have a great day.