Hello. I am Susan Smith.
Hello. How may I be at your service for the day?
I want to cancel my ticket due to postpone of my client meeting.
Ok.
Please help me.
Give a minute, I will check the previous list and let you know the details of it.
Sure.
Thank you for your valuable time, no reservation found on your name.
Thank you for informing me.
Thank you for reaching us, have a good day.