Hi, I am Matthew Hernandez.
Hello, how may I aid you?
I have reserved my ticket to Chicago but due to an emergency meeting I am postponing my reservation,can you please change my reservation?
Sure, please wait for a while I will check the reservation status and revert you.
Ok.
Sorry, there is no reservation found on your name.
OK, no issues. Thanks for the information.
Thank you for opting us, have a nice day.