Hi. I am Lisa Jones.
Hello, how can I guide you for today?
Due to emergency I need to cancel my recent reservation, can you please help me with that?
Sure, I will help you with that.
Thank you.
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, no problem. Thanks for your information.
Thank you for contacting us, have a nice day.