Hello.
Hello, how may I serve you?
I want to cancel my recent reservation due to heavy snow fall from couple of days. Could you help me in cancellation?
Sure, we are here to help you. Could you please help me with your name so that I can check your details in our database?
Sure, I am Janet Roberts.
Ok, please standby.
Sure.
Unfortunately, there is no reservation found on your name.
No problem, thanks for your support.
Thank you for consulting us.