Hello.
Hello, how may I assist you?
Can you please change my existing reservation, due to an emergency?
Sure, I am here to help you.
Thank you.
May I know your good name please?
Sure, my name is Gary Perez.
Please wait for a while.
Sure.
Thanks for your time, there is no active reservation found in your name.
Ok, no issue. Thank you.
Thank you for reaching us.