Hello,.
Hello, how can I be your assistance today?
I want to change my existing reservation as my exam got postponed. Please help me out.
Sure, we will serve you. May I know your name to check the status?
I am Michelle Parker.
Ok, please wait for a minute.
Ok.
Thanks for your patience, we did not find any reservation based on your specified name.
Ok, no issues. Thank you for the information.
Thanks for approaching us, we hope to serve you again.