Hello.
Hello, how may I help you today?
Owing an emergency, I want to cancel my reservation. Can you help me for that?
Sure, we are here to help you.
Thank you.
May I know your good name please?
My name is Mark Campbell.
Please wait a minute.
Sure, I will wait for your response.
Sorry, there is no active reservation found on your name to cancel.
That's ok, thank you for checking.
Thank you for choosing us.