Hello.
Hello, what can I do for you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, I am gleeful to help you. May I know your name please?
Please check the reservation on the name of Margaret Evans.
Ok, please wait for a moment.
Ok.
Thank you for waiting, we did not find any reservation on your given name.
Ok, Thank you for providing information.
Thank you for choosing us.