Hello.
Hello, how may I assist you today?
I want to change my existing reservation due to sudden demise of my grand father. Can you please help me with this?
Sure, I am here to help you for this. May I know your name please?
Sure, my name is Kimberly Davis.
Ok, please wait.
Sure.
Thanks for waiting, there is no active reservation found on your name.
Ok, not an issue. Thank you for the information.
Thank you for reaching us.