Hi.
Hello, how can I help you today?
I want to change my reservation due to health problem, can you help me?
Sure, we are here to help you. On whose name, the reservation has been made?
Please check the reservation under the name of Timothy Martin.
Please wait for a while, I will check the reservation list and get back to you.
Sure.
Thanks for your time, we are sorry to inform you that there is no active reservation found in your name to change.
No problem, thanks for checking.
Thank you for opting us, we will try to serve you for the next time.