Hello. I need to cancel my reservation, can you help me out?
Hello, how may I assist you for this moment? Sure, I will help you. May I know your name please?
Please cancel my reservation if it is found on my name that is Benjamin Thompson.
Ok, please wait for a moment.
Ok.
Sorry Thompson, there is no reservation found as per your name to cancel your reservation.
That's ok, no problem. Thank you for your help.
You are welcome.