Hi.
Hello. How may I assist you at this moment?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
Sure, I will help you with that. Can I know your name to check your previous reservation?
Sure, my name is Jeffrey Moore.
Please wait a moment to check.
Ok.
We regret to inform you that there is no reservation on your name in our records.
That's ok, thank you.
Thank you for reaching to our services, have a great day.