Hello.
Hello, how can I help you?
I want to cancel my reservation due to heavy Sandstorms at my destination place, will you help me to cancel?
Sure, I am here to help you. May I know your name please?
I am Debra Hill from Oakland.
Wait a minute please.
Sure.
Thank you for waiting, sorry to inform no reservation found on your name.
No issues, thanks for your prompt response.
Thank you for reaching us, have  a nice day.