Hi.
Hello, Good Afternoon.
I am Brandon Brown.
Ok Brown, how can I aid you?
I am unable to travel right now due to health issues, so can you help me for cancelling my recent reservation?
Yes, I can help you.
Thank you.
Please wait a minute while I am  checking the status of your reservation.
Ok, I will wait for your response.
Sorry to inform you that, there is no reservation found with your name to cancel.
Oh! It's ok, no problem. Thank you for your services.
Thank you for consulting us. Have a nice day Brown.