Hello.
Hello. How can I help you?
I want to spend some more days with my family, so I want to cancel my recent reservation.
That's good to hear from you. May I know your name for cancelling your reservation?
Sure, I am Catherine Roberts.
Sorry to inform you, there is no reservation found under your name Catherine Roberts.
Ok, no problem.
Thank you for choosing our agency, hope you keep booking from our agency in future as well.
Thank you for your information.
You are welcome.