Hi.
Hello, how can I render you today?
I need to cancel my reservation due to heavy rains at my destination, can you please help me out?
Sure, I will help you with that.
Thank you.
Let me know your name to check your reservation?
Please check the reservation on the name of Raymond Gonzalez.
Please wait a while.
Ok.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
OK, no issues. Thank you for the information.
Thank you for choosing us.