Hello.
Hello. How may I help you?
Actually my Snooker's competition is postponed, so that I want to change my existing reservation. Can you help me?
Sure, I am glad to help you with that. Can you please let me know your full name?
Thank you. I am Shirley Allen.
Ok, please give me a minute.
Sure, I will wait.
Sorry to tell you that, there is no reservation under your name to change the ticket details.
That's fine, not an issue. Thank you for your information.
You are welcome. Thank you for choosing us.