Hello.
Hello, how may I assist you?
My name is Kenneth Scott.
Good to know you, Scott.
I want to change my existing reservation because of my health problem.
Oh! ok, let me check your existing reservation details.
Ok, please check.
Are you sure, did you book the ticket on your name only?
Yes, I have booked on my name.
But there is no reservation found on your name, Scott.
That's ok. Thank you for checking.
Thank you so much for reaching us, have a nice day.