Hello,.
Hello, how can I support you today?
Due to sudden demise of my grand father, so I want cancel my recent reservation.
Sure, may I know your name please?
I am Patrick Hill.
Ok, Patrick Hill, please wait for a minute.
Sure.
Thanks for your time, we are sorry to inform you that no reservation has found based on your name.
Ok, no problem. Thank you for your service.
Thank you for choosing us, have a nice day.