Hi, this is Angela Perez.
Hello, how best may I serve you today?
Owing to an emergency, I want to change my existing reservation. Can you help me in that?
Sure, I can help you in that.
Thank you.
Please stay online, I will check the previous list and revert to you.
Ok.
We are sorry to say that, there is no active reservation found on your name.
Ok, no problem. Thank you for your information.
Thanks for reaching us, wish you a good day.