Hello.
Hello, how may I serve you today?
Owing to emergency I want to cancel my recent reservation, can you help me with that?
Sure, we are perky to help you.
Thank you.
May I know your good name to proceed further?
I am Kathleen Brown.
Please be on hold.
Sure.
There is no reservation found on your name in our database to cancel it.
No problem, thank you for the checking.
Thank you.