Hello.
Hello. How may I help you?
I want to cancel my recent reservation, due to ill health. Can you please help me?
Sure, may I know your name?
My name is Barbara Wilson.
Please wait, let me check your reservation status.
Sure, I will wait for your response.
Sorry, I did not find any reservation under your name in our database.
No problem, thank you for checking.
You are welcome and have a nice day.