Hi.
Hello, how may I assist you now?
Can you please help me in changing my reservation as my meeting got postponed?
Ok, may I know your name?
I am Emily Lopez.
Please allow me to check with your previous booking for a moment.
Ok.
I am sorry to say, there is no active reservation by your name.
Ok, no problem.
Thank you for choosing us.
Thank you.
Have a nice day.