Hi.
Hello. How can I assist you now?
Can you please help me in cancelling my recent reservation?
Sure, I will  help you with that. Can I have your  good name please  to check  your  reservation status?
I am Mary Anderson.
Ok,  please wait a  moment.
Ok.
Sorry Mary Anderson, no reservation has found under your name to cancel.
No issues, thank you.
Thank you for choosing us, have a good day.