Hello.
Hello, how may I assist you?
Due to sudden health issue, I am not able to travel in a flight. So, I would like to cancel my reservation. Can you please help me out with that?
Sure, may I know your good name please?
Thank you for accepting my request, I have done my reservation on the name of Jacob Jackson.
Please wait for a moment.
Sure.
Sorry, there is no reservation found on your name in our database to cancel.
Oh! I think the ticket was not booked properly while I am booking. Anyway, thank you for the information.
You are most welcome.