Hello.
Hello. How can I aid you today?
I want to change my existing reservation, Can you please help me in that?
Sure, I am here to help you.
Thank you.
May I know on whose name the ticket has been reserved formerly?
My name is Mary Scott.
Sorry Mary Scott, there are no flights reserved on your given name formerly.
Ok, that's not a problem. Thanks for your information.
Welcome, thank you for choosing us. Have a great day.