Hello.
Hello. How can I serve you?
I would like to cancel my recent reservation due to some personal issues, will you help me with that?
Sure, We are here to help you.
Thank you for accepting my request.
Can I know your name?
Myself Sarah White.
Please wait a while.
Ok, I will wait.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.