Hello.
Hello. How may I help you?
I would like to change my reservation which is under my name. Can you please help me with that?
May I know your name please?
My name is Rachel Gonzalez.
Please be on hold.
Sure, take your time.
I found your reservation please share your travel dates?
I would like to take off on May 13 and return on May 15.
May I know your nearest airport codes?
My source airport code is MSP and the destination airport code is CLT.
Do you have any connecting limit preferences?
I am looking for a direct flight.
Is there any other concern?
I prefer business class.
No flights found as per your preferences at the moment.
Ok, no issues. Thank you for the information.
Thank you for choosing us.