Hello.
Hello, how may I assist you?
Due to some health issues, I would like to cancel my trip. Can you please cancel my reservation?
Sure, please wait for a moment.
Ok, take your time.
May I know your good name please?
My name is Jessica Hill.
Sorry, there is no reservation found on your name in our database to cancel.
Its ok, no issues. Thank you for the information.
You are welcome.