Hi.
Hello, how can I assist you?
I would like to cancel my flight reservation as I am sick, can you please help me in cancelling my reservation?
Yes, I am here to help you. May I know your name please?
My name is Robert Smith.
Ok, please stand by I will get back to you.
Sure.
Thank you for your time, sorry no reservation found on your name.
Not an issue. Anyway, thank you for checking.
Thank you for reaching us.