Hello.
Hello. How may I assist you?
Sandra Wright here.
Glad to meet you Wright.
I would like to cancel my reservation due to some health issues, can you please help me with that?
Sure, I am here to help you out. Let me check with your reservation in our database.
Sure, I will wait for your response.
 Sandra Wright, I am sorry to say that we haven't found any reservation under your name in our database.
That's ok, no problem. Anyway thank you for the information.
Thank you for approaching us.