Hello.
Hello, do you need any help from us?
I would like to cancel my reservation as my exams cancelled, can you please help me out with that?
Sure, could I have your name please?
Thank you. Myself Angela Anderson.
Ok, please allow me a moment.
Sure, I will wait for your response.
Sorry, there is no reservation with your name in our portal to cancel further.
Ok, no problem. Anyway thank you for checking out.
You are welcome, have a great day.