Hi.
Hello, how can I provide service to you?
 I am Jeffrey Phillips.
Ok.
Can you please change my existing reservation as my plan to meet my friend got postponed?
Sure, I will help you with that.
Thank you.
Please wait for a couple of minutes.
Sure.
Thanks for waiting, no active reservation was found on your name in the database.
It's ok, thank you for the information.
Thank you for reaching us.