Hello. I am Matthew Scott.
Hello, how may I help you?
I made a reservation earlier this week to attend a seminar, but my seminar got postponed. Can you help me to change my reservation?
Sure, I will help you. Please wait a minute, I will check the reservation status and get back to you.
Sure.
Sorry, there is no reservation found on your name.
No problem, thanks for your quick response.
Thank you for contacting us.