Hello.
Hello.
I am Mark Jones.
How can I help you Mark today?
I am planning to change an existing reservation, due to some urgent work. Can you please change my reservation?
Sure, I can help you with that.
Thank you.
Please wait a moment, I will check your previous reservation status.
Sure.
There is no previous reservation available on your name Mark Jones.
That's fine, thank you for your help.
Thank you for reaching us, have a nice day.