Hello,.
Hello, How can I help you today?
Owing to an emergency, my planned to Sky diving with friends has been cancelled. Can you help me with that?
Sure, I am eager to help you. May I know your name to cancel your ticket?
I am Jerry Martin.
Ok, please hold on.
Sure, take your time.
Thanks for holding on.
Ok.
I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Ok, no issues. Thanks for the information.
Thank you for reaching us.