Hello.
Hello. How may I guide you?
Owing to an urgency, I would like to cancel my recent reservation. Could you help me with this?
Sure, can I know your name?
My previous reservation has done with the name Joseph Taylor.
I am sorry to inform you that there are no reservations with your name.
Ok, not an issue. May be my brother has already cancelled my ticket.
Thank you, have a good day.