Hello.
Hello, how may I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, can I know your good name please?
I am Sharon Gonzalez.
Ok, please wait for a minute.
Sure.
Sorry to say that, there is no active reservation found on your name.
No problem, thank you for the information.
Thank you for availing us.