Hello, I am Sharon Lopez.
Hello, how can I aid you today?
I want to postpone my trip due to an emergency. Can you aid me in doing some changes in my existing reservation?
Sure, I am here to help you. Hold on for a moment. Let me check.
Take your time.
Sorry Sharon Lopez, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.