In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello. Frank Edwards here. 
 agent: Hello Frank, how may I aid you? 
 customer: Due to an emergency, I want to cancel my reservation. Can you please help me for that? 
 agent: Sure, wait a moment to check your previous reservation status. 
 customer: Ok. 
 agent: Sorry Frank, we don't found any reservation under your name. Would you like to ask us anything else? 
 customer: Nothing, thank you for the information. 
 agent: Ok, thank you for reaching us, have a nice day.
no_reservation

customer: Hi. 
 agent: Hello, how may I aid you today? 
 customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that? 
 agent: Sure, may I know your good name? 
 customer: I am Kevin Clark. 
 agent: Ok, please wait for a minute. 
 customer: Sure. 
 agent: I have checked in reservation list to change your ticket, but could not find any reservation with your name. 
 customer: Ok, no issues. Thanks for the information. 
 agent: Thank you for reaching us.
no_reservation

customer: Hello. 
 agent: Hello. 
 customer: I am Alexander Perez. 
 agent: How may I be at your service today? 
 customer: I would like to book a flight ticket. 
 agent: Sure, I can help you over that. Where are you travelling to? 
 customer: I am travelling to Chicago, IL - ORD. 
 agent: Ok, on what date will be travelling? 
 customer: I will be planning to travel on 11/18 date. 
 agent: Ok, would you prefer for return journey also? 
 customer: Yes, I will like to have a return journey also. My return journey date is 11/20. 
 agent: That's fine, can you share your current location airport code to get a flight for you? 
 customer:  Sure, I can share you my current location. My current location is Boston, MA - BOS. 
 agent: There is a flight-1007 of UA airline, is it ok for you? 
 customer: Ok, please proceed. 
 agent: Ok, your ticket has been done with your name. 
 customer: Thank you. 
 agent: Welcome, have a nice day.
book