Hello.
Hello. How may I help you?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know your name?
My reservation was done under the name Catherine Parker.
Thank you. Please wait, let me check your reservation status.
Sure, take your time.
Sorry, no reservation found under your name in our database.
Ok, not an issue. Anyways, thank you for the information.
You are welcome and have a nice day.