Hello.
Hello, how may I help you?
I want to change my existing reservation, which I have reserved a month back. Can you please help me in changing my existing reservation?
Sure, I will help you.
Thank you for the response.
Can I know your name please?
My name is John Hernandez.
John, sorry to inform you that there is no active reservation found with your name in our records.
It might have not booked properly while booking. It is not a problem. Anyways, thank you for the information.
Most welcome.