Hello, Matthew Garcia is my name.
Hello, how can I help you?
I want to change my recent reservation, due to heavy Thundersnow at  San Francisco. Can you help me to change my recent reservation?
Sure, I am here to help you. Please wait for a moment.
Sure.
Thank you for being patient, There was no reservation found on your name.
Ok, thanks for your quick response.
Thank you for opting us.