Hi.
Hello, how may I assist you?
I want to cancel my reservation, why because my friends already done my reservation with some other airlines. Could you please help me out?
Sure, we are happy to help you. May I know your name please?
I am Emma Hall.
Ok, Emma Hall, please wait for a while.
Ok.
Thank you for waiting, we are sorry to tell that no reservation has found on your name.
Ok, no problem at all. Thank you for giving instant service without any delay.
Thanks for choosing us, have a nice day.