Hi.
Hello, how may I help you today?
Owing to an emergency, I want to cancel my reservation. Can you help me out?
Sure, I am here to help you. May I know your name please?
Sure, my name is Emma Perez.
Ok, please wait for a mean while.
Ok.
Sorry Emma, there is no reservation found under your name.
That's ok, thank you.
You are welcome.