Hello.
Hello, how may I aid you for today?
Due to some health concern doctor suggested me to take bed rest and not to travel long journey's in any manner, so can you please change my ticket reservation?
Sure, I will help you with that. Can you please help me with your name so that I can find your existing reservation under your name?
Thank you and my name is William King.
Sorry to say this King, there is no reservations under your name to change.
Ok, that's fine, thank you for your help.
My pleasure, thank you for reaching out here.