Hi.
Hello. How can I provide assistance to you today?
Actually, I made an earlier reservation to go for a trip with my friends, but heavy work load in office I want to change my reservation. Would it be possible to change my reservation?
Sure, I am ready to help you to change that reservation but I need your name to check the reservation details in our database.
Sure, I am Kathleen Evans.
Sure, please wait for a moment to check on the reservation list.
Sure, get back with the status of my reservation.
Thanks for your patience. Based on your request I check the reservation list in our database with your name but I could not find any reservation.
It's ok, it might be not done properly while booking.
Ok fine.
Anyway, thanks for your valuable time and information.
Welcome Kathleen Evans, have a great day ahead.