Hello.
Hello.
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am here to help you.
Thank you.
May I know on whose name the ticket has been reserved formerly?
I am Christine Lee.
Sorry Christine Lee, there are no flights reserved on your given name formerly.
No problem, thank you for the information.
Welcome, thank you for choosing us. Have a great day.