Hello.
Hello. How can I assist you?
I am Scott Wilson. I would like to make few changes in my previous reservation, can you help me?
Sure, I can help you.
Thank you.
Give me a moment.
Ok, please check and let me know my previous reservation status.
 Ok, Thanks for your time. We didn't found any reservation by this name.
That's fine, I will find some other way to travel then. Thank you for assisting me.
Thank you.