Hello.
Hello, how may I help you?
I need to modify my reservation as my exams got postponed to some other location Denver. Can you help me with that?
Ok, may I know your good name to check with your previous booking?
Thank you for considering my request. My name is Lisa Hernandez.
Sorry to say, there is no active reservation found by your name.
Oh! It might not booked properly at the time of booking. Anyways thank you for the information.
Lisa Hernandez, thank you for choosing our services.