Hi.
Hello\. How may I help you today?
Can you help me in changing my recent reservation, as my exam is postponed?
Ok, I am here to help you with that. May I know your good name?
Check under the name Margaret Perez.
Please wait for a minute.
Ok.
Sorry to say that, there is no reservation found on your name in our database.
That's ok, thank you.
Thank you for reaching us.