Hello.
Hello, how may I assist you?
Myself Emma Roberts.
Glad to meet you Emma.
I am frustrated with your service because your agent has booked a ticket on wrong date, so I want to cancel my reservation.
Sorry for the inconvenience Emma.
It's ok.
Please be on hold, let me check in our previous data base.
Ok, take your own time.
Sorry Emma, there are no flights reserved on your name.
That really sad to hear.
May be you have booked the ticket with some other name.
Anyway, thank you for the help.
Thank you for reaching us. Have a great day.