Hi.
Hello, how may I help you for this moment?
Can you please cancel my recent reservation? As my trip has been cancelled.
Sure, I will help you with this. May I know your name please for further process?
My name is Michael Williams.
Ok, please wait for a mean while.
Sure.
Sorry Williams, there is no reservation found on your name to cancel your reservation.
That's ok, thank you.
You are welcome.