Hello.
Hello. May I know your name to proceed further?
I am Benjamin Gonzalez.
How may I assist you today Benjamin?
I had done my booking last week to meet my grand mother.
Ok fine.
But accidentally my grand mother came to my home.So, I would like to cancel my flight ticket.
Sure, please wait for a minute to check the reservation details.
Ok.
Benjamin, I am really sorry to tell you. I cannot find any reservation with your name.
Ok, Thank you for the information.
Is there anything else I can do for you?
No, thank you.
It's my pleasure.