Hi.
Hello, how may I aid you?
I am Sandra Lopez. I need to cancel my reservation to some crisis in my location, can you help me out?
Sure, I am here to help you out with that.
Sure.
Please give me a moment to check your reservation status.
Sure, take your own time.
Lopez, we found your reservation in our records. Shall I proceed to cancel your reservation?
OK, please cancel it.
Ok, your reservation has been cancelled successfully.
Thank you for your help.
Welcome, have a great day.