Hello.
Hello, how may I serve you?
Please help me to change my existing reservation as I need economy class ticket instead of business class. Can you please help me with this?
Sure, we are glad to help you.
Thank you.
May I know your good name?
Sure, I am Christopher Roberts.
We are sorry to inform you that, there is no active reservation on your name.
Ok, Thank you for your help.
Thank you for opting us.