Hi.
Hello. How may I help you?
As my exam got postponed, can you help me to change my existing reservation?
Sure, I am here to help you.
Good to hear that from you.
Can you please tell me the name on your previous ticket? So that, I can check the ticket status.
Sure, I have booked the ticket on the name of Amy Roberts.
Thank you for providing the details. Please give me a minute.
Ok.
Sorry to inform you Laura Adams, there is no reservation found on your name in our database.
That's ok, thank you.
You are welcome.