Hi.
Hello, How may I help you?
I am Sharon Anderson.
Ok.
I need to change my existing reservation as my college function got postponed some weather problem, Can you please help me with that?
Sure, we are here to help you.
Thank you.
Please stand by.
Sure.
Thanks for waiting, we did not find any active reservation on your name in our database.
Ok, no problem. Thanks for your information.
Thank you for opting us.