Hello.
Hello. How may I assist you today?
I need to cancel my recent ticket because my trip got cancelled. Can you please help me in cancelling the ticket?
Sure, I will help you with that.
Thank you.
Please hold on for a while to check your previous reservation.
Ok, take your time.
Can I know your name to check your reservation?
My name is Kimberly Phillips.
We regret that, there is no reservation with that name in our records.
It's ok, I think the ticket is not confirmed before. Thank you for the information.
Thank you for contacting us, have a great day.