Hi.
Hello. How may I guide you today?
I want to change my reservation due to health problem, can you help me?
Sure, I am glad to help you with that. Can I know your name to check your previous reservation?
I am Jeffrey Brown.
Please be on hold to check.
Sure.
We regret to inform you that, there is no reservation found on your name in our records.
No problem, thanks for checking.
Thank you for reaching us, hope you have a great day.