Hello.
Hello, how can I assist you?
Owing to an emergency, I want to cancel my reservation. Can you please help me with that?
Sure, I am here to help you. Could you please let me know your name?
My name is Donald Hall.
Thank you. Please wait for a while, let me check your reservation status.
Ok.
Sorry, I did not find any reservation under your name in our database.
Thank you for the service.
You are most welcome.