Hello.
Hello. How can I aid you today?
I need to cancel my reservation due to my planned event got cancelled so please help me with that.
Sure, I can aid you with that.
Thank you.
May I know your name for checking your reservation status?
Sure, myself Susan Robinson.
Ok, please hold on a moment.
Sure, take your time.
There is no previous reservation available in your name Susan Robinson.
Oh! May be booking has not done properly. Anyway, thank you for your time.
Thank you for choosing us, have a good day.