Hello.
Hello. I am here to assist you, may I know your concern?
My final exam dates are postponed, can you please help me for changing the existing reservation?
Ok, I will change your reservation once I find it in the reservation records. Can I know your name to check?
Sure, my name is Amanda Baker.
Sorry Amanda Baker, as per our records there is no reservation been done on your name.
No problem, I will search another alternative way to complete my trip.
Ok, thank you for consulting our agency.