Hello. Ruth Hill here.
Hello, how can I help you today?
I would like to change my reservation due to bad weather condition at my destination location, can you please help me out with that?
Sure, we are here to help you. Please wait a moment.
Thank you. Sure, I will wait for your response.
Sorry to say, no reservation found with your name.
That's ok, no problem. Anyway thank you for checking out.
Thanks for reaching us.