Hello.
Hello. How may I assist you today?
Due to sudden work, I want to change my reservation. Can you please help me with it?
Sure, I will help you with that.
Thank you.
Can I know your name to search your reservation?
Kenneth Wright here.
Please wait a moment.
Ok.
We are regret to inform you that, there is no active reservation on your name in our records.
Ok, not an issue. Thank you.
Thank you for reaching us, have a great day.