Hello.
Hello.
I am Sharon Hernandez.
How can I aid you now?
I want to change my existing reservation due to postpone of my exams, can you help me with that?
Sure, I am here to help you.
Thank you.
Please, be on hold.
Sure.
Sorry for the inconvenience, there is no reservation found on your name.
No problem, thank you for the information.
Thank you for visiting us.