Hello.
Hello, how may I guide you at present?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, we are here to help you with cancellation.
Thank you.
May I know your name?
Anna Campbell here.
Ok, please wait for a while.
Sure.
Thanks for your time, No reservation found on your name to cancel it.
No problem, Thanks for the information.
Thank you for choosing us.