Hi.
Hello, what service do you expect from our agency?
I want to change my reservation, can you help me with that?
Sure, I can help you. Can I know your full name to check the ticket status?
Please check the status on the name of Carolyn Harris.
Ok, I need sometime to check the ticket status. Will you please allow me the time?
Sure, take your time.
I am really sorry to say that, there is no active reservation found on your name in our portal to change the ticket details.
Ok, thanks for sharing the information.
My pleasure to inform you. Thank you for approaching us.