Hello.
Hello. How may I serve you at this moment?
Owing to an emergency, I want to cancel my reservation. Can you help me for that?
Sure, may I know your good name please?
My name is Carol Edwards.
Ok, please wait for few minutes.
Sure, I will wait for your response.
There is no recent reservation found on your name in our records.
That's ok, thank you for checking.
Thank you for reaching us.