Hi.
Hello, how can I guide you for today?
Owing to an emergency, I want to cancel my reservation. Can you check whether there is any refund policy on my reserved ticket?
May I know your name?
Sure, my name is Patrick Miller.
Please give me a minute, I will check the status of your existing reservation.
Ok.
Sorry, there is no reservation found under your name in our database.
That's ok, thank you.
Thank you for contacting us, have a nice day.