Hi.
Hello. How may I assist you today?
I want to change my reservation as I have some important work at my office. Can you please help me in changing my reservation?
Ok, can I know your name to check your previous reservation?
Sure, my name is Eric Mitchell.
Please be on hold to check your reservation.
Sure.
We regret that, there is no reservation with your name in our records.
Not an issue, anyway thank you for checking.
Thank you for reaching us, have a great day.