Hi.
Hello, how can I aid you for today?
   As my plan to watch a movie at orpheum theater got postponed, can you help me with changing my reservation please?
Sure, I will help you about that. Can you please provide your name for checking the active reservation?
My previous reservation has done by the name Charles Wright.
Please wait for a while to check in our booking list.
Sure, take your time.
Sorry Charles Wright, there is no active reservation under your name to change your reservation.
That's fine, thank you for the response.
You are welcome, thank you for reaching us.