Hi.
Hello, how may I help you?
I would like to cancel my recent reservation as my plan to meet my old friend got cancelled. Can you please check the reservation by this name Melissa Collins?
Sure, we are ecstatic to help you.
Thank you.
Please wait a while.
Ok.
 Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Ok, not an issue. Thank you for your information.
Thank you for choosing us.