Hello.
Hello. How can I assist you today?
My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?
Sure, may I know you name to check for the previous reservation?
My reservation was done under the name Samuel Hall.
Please allow me a moment.
Sure.
There is no reservation found under your name in our data base.
Ok, not an issue. Anyways, thank you for the information.
Thank you for contacting us.