Hello.
Hello, how may I serve you at this moment?
I am planning to cancel my recent reservation, due to health issue. Can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name please?
My name is Shirley Campbell.
Ok, please be on hold.
Sure.
Sorry to inform you that, we did not find any reservation against your name.
That's fine, thank you for your service.
Thank you for choosing us.