Hi.
Hello, how may I help you?
I am planning to change my reservation, can you help me in that?
Sure, I am here to help you. May I know your name to check with the reservation status?
I am Andrew Lewis.
Please wait a moment.
Ok.
Thank you for waiting. Andrew Lewis, regret to inform that there is no active reservation found under your name to amend.
That's ok, thank you.
Thank you for reaching us.