Hi.
Hello, how can I help you today?
Can you please help me with cancelling my reservation?
Sure, Let me know your name to check your reservation?
My name is Rebecca Hernandez.
Ok, please wait a moment.
Ok.
Thanks for waiting, we found the reservation on your name, are you sure you want to cancel it?
Yes, please cancel it.
Your ticket has been cancelled and your ticket fare will be refunded to your bank account.
Thank you for the help.
Thank you for choosing us.