Hi.
Hello, how can I help you?
 I have to change my journey locations in my previous reservation due to my planned event got shifted to another locations. Is it possible to change?
Yes, can you please provide me with your name?
Please check under the name Joshua Smith.
Sure, give me a moment.
Sure.
Joshua Smith. I regret to inform that there is no reservation by your name.
Not a big issue, anyhow thank you very much for checking the reservation status.
Thank you for reaching us.