Hello,.
Hello, How exactly I can serve you the best today?
 I want to cancel my recent reservation, due to the ongoing tornado at my destination. Can you help me?
Sure, we are gleeful to help you for cancellation.
Thank you.
May I know your name to check your details in our database?
Jacob Lopez, is my name.
Please wait for a while, to check the present status of your earlier reservation and let you know.
Sure, I will wait.
Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Oh! May be it does not reserved properly.
Thank you for choosing us.
Thanks for the effort.
Have a blissful day!.