Hi. I am Melissa baker.
Hello, how can I help you today?
Due to some issues I need to cancel my recent reservation, Can you please help me with that?
Sure, I will help you to cancel your reservation. Please wait for a moment.
Thank you. Sure.
Thank you for waiting, sorry there is no reservation found on your name.
Ok, no problem. Thanks for your information.
Than you for picking us, we hope see you again.