Hello. I am Angela Green.
Hello, may I know how best I can help you?
Previously I made a reservation to New York to attend international conference but now it has been postponed, can you help me to modify my reservation?
Sure, I can help you better.
Sure.
Please wait, I will check and update you.
Sure.
Sorry, no reservation has been registered with us on your name.
Ok, thank you for giving information.
Thanks for approaching us, have a good day.