Hello.
Hello, how can I amend you today?
Due to some health issue, I am unable to travel to New York. Can you please change my reservation?
Sure, we are here to change your reservation. Let me know your name.
Sure, I am Charles Carter.
Ok, please wait for a moment.
Sure, I will wait.
Thanks for waiting, there was no reservation found on your name.
Ok, Thank you for your service.
Thank you for choosing us.