Hello.
Hello. How can I help you?
I am unable to go for the trip because my father is facing some health issues, so I should take care of him. I need to cancel my ticket. Can you help me?
Sure, may I know your good name please?
My name is Dorothy Johnson.
Please be on hold. There is no reservation found active on your name, Johnson.
It's ok, thank you for searching.
Thank you for choosing us.