Hello.
Hello. What assistance do you need from our agency?
I need to cancel my reservation which is done recently due health issue, can you please help me?
Yes, I can help you to cancel your ticket.  Can you please let me know your good name to check the ticket status?
Sure, my name is Virginia Clark here.
Ok, please give me a minute.
Sure, take your time.
I regret to tell you that, there is no reservation found with your name to cancel the ticket.
Ok, no problem. Thank you for your service.
You are most welcome. Thank you for consulting us.