Hello.
Hello, how may I assist you?
I am Shirley Garcia.
Nice to meet you, Garcia.
I want change my existing reservation, because my family trip post pone due to some issues. Can you help me to change my existing reservation?
Sure, please wait for a moment.
Ok.
Sorry Shirley, there is no reservation is found as per your details to change your reservation.
Oh, it's ok.
Thank you for contacting us.