Hi.
Hello, how can I assist you?
I want to change my existing reservation as my joining date got postponed. Can you help me in changing?
Sure, I am here to help you.
Thank you.
Can I know your name for checking your previous reservation?
Sure, Shirley Thompson is my name.
There is no reservation found under your name.
Ok, not an issue. Thank you for checking.
Thank you for choosing us.