Hello.
Hello. How can I aid you today?
Can you aid me to cancel my reservation due to emergency?
Sure, I am gleeful to help you with that. May I know your name please?
Thank you. Paul Wilson here.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting. There is no reservation found on your name in our database to cancel.
Thank you for the help.
Thank you for reaching us, have a great day.