Hello.
Hello. How may I help you?
Actually my Snooker's Competition is postponed, so that I want change my existing reservation. can you help me?
Sure, I can help you. Can you please tell  me your name to check the ticket status?
Sure, I am Angela White.
Ok, please give me a minute.
Sure, take your time.
Sorry to tell you, there is no reservation found with your name.
Ok, no issues with that one, thank you for your help.
Thank you for reaching us, have a great day.