Hi.
Hello. How can I aid you?
 I have to do some modification in my previous flight ticket booking that there is a sudden event held at my home town, so I am unable to travel the trip. can you please help me out with changing of my reservation?
Sure, may I know the name to check for the reservation status?
Nancy Campbell here.
Please be on hold, I will get back to you in a minute.
Ok.
Thank you for waiting.
Ok.
Here, there is no active reservation have been found under your name in our database to amend it.
That's ok, thank you for your help.
Thank you for reaching us.