Hello.
Hello, how can I help you today?
Can you please help me to cancel the ticket? Because I have cancelled my trip due to some financial issues.
Sure, may I know your good name?
Thank you for accepting my request. My name is Gregory Garcia.
Please wait for a moment.
Ok, take your time.
Sorry to say that, no reservation was found with your good name.
It's ok, not a problem with that. Anyhow thanks a lot for checking my ticket status.
Thank you for reaching us.