Hello.
Hello, how may I help you?
Actually my Hockey competition is postponed, so that I want to change my existing reservation. Can you help me?
Sure, may I know your name please? Please wait for a while.
Ok, I am Kathleen Clark. Sure.
Sorry to inform you, there is no active reservation found with your name in our records.
Ok, not an problem. Thank you for you information.
Most welcome.