Hello.
Hello, how can I assist you today?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I can help you with that. May I know your good name please?
I am Sharon Wilson.
Ok, please wait for a while.
Sure.
Sharon Wilson, there is no active reservation found under your name to do cancellation.
That's ok, thank you for checking.
Thank you for choosing us, have a nice day.