Hi.
Hello. How may I assist you?
I am Ashley Clark. I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, I am here to help you out. Wait a moment please.
Sure.
Ashley Clark, we regret to inform you that there is no reservation found on your name in our records.
Ok, no problem. Thanks for your information.
Thank you for choosing us.