Hello.
Hello, how may I help you?
Actually my seminar is postponed so that I want to change my existing reservation, can you help me?
Sure, I will help you. Please provide your name?
Sure, I am Carol Adams.
Ok, please wait for a moment.
OK.
Sorry Adams, in my database I didn't found any reservation with your details.
Oh! that's fine.
Thank you for reaching us.
Thank you for your information.
You are welcome. Have a nice day.