Hello.
Hi, how may I help you.
I'm Karen Garcia. I accidentally booked a ticket on wrong dates, would you help me in changing the reservation?
Sure Gracia, I can help you in that case. Can you please wait a moment to check it?
Yes, of-course.
Thank you being on hold, Sorry, as per the mentioned name there is no reservation found for the user.
That's OK, thank you for your information.
OK, thank you for reaching us Gracia.