Hi.
Hello, how may I help you today?
I am Cynthia Scott, I am unable to travel right now due to health issues, so can you help me cancelling my reservation?
Sure, please wait a moment I will check your details and proceed further.
Ok, I will wait for your response.
Sorry Scott, I regret to say that there is no reservation found on your name.
Oh! No problem.
Thank you for reaching us, have a good day.