Hi. I am Benjamin Jackson.
Hello, how may I provide service to you?
 Will you please help me in changing my reservation as the food festival which I want to attend got postponed? Can you help me out?
Sure, we are here to help you.
Thank you.
Please wait for  a while.
Sure.
Thank you for your time. Sorry to notify, there is no reservation found on your given name.
Not an issue. Thank you.
Thank you for choosing us.