Hi,.
Hello. How may I assist you today?
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
Sure, I will help you with that. Can I know your name to check your previous reservation status?
I am Ruth Young.
Please wait a moment to check.
Sure.
As per your request, I have cancelled your previous reservation.
Thanks for the help.
Thank you for reaching us, have a great day.