Hi.
Hello, how may I help you?
I want to cancel my reservation which is done recently due to some health issues, can you please help me in this?
Sure, may I know your name?
Sure, my name is Janet Hernandez.
Wait a minute.
Sure.
Sorry, we could not find any reservation on your name.
Ok, not an issue. Anyways, thank you for your service.
Thank you for choosing us.