Hello.
Hello, how can I guide you for today?
I am Rachel Gonzalez. I would like to change my existing reservation, due to sudden demise of my grand father. Can you please help me?
I will help you with that.
Thank you.
Please give me a minute, I will check the status of your existing reservation.
Sure, I will wait for your response.
Sorry, there is no reservation found under your name in our database.
No problem, thank you for checking.
Thank you for contacting us, have a nice day.