Hi, I am Eric Roberts.
Hello, how may I assist you today?
I intend to stay with my friend as he met with an medical emergency today, I would like to change my reservation.
Sure, Please wait a minute.
Ok.
Let me check the availability of existing reservation and get you back. Thank you for waiting, We found no reservation with your specified name.
Thanks for your response.
Thank you for approaching us, Have a nice day.