Hello,.
Hello, how can I assist you?
I want to cancel my reservation, due to the heavy rainfall from a couple of days. Can you help me with that?
Sure, please share me your name.
I am Dorothy Rodriguez.
Just wait a moment, I will check your details and revert to you.
Sure.
Sorry to inform you that there is no reservation found on your name.
Ok, no issues. Thanks for information.
Thank you for choosing us.