Hi.
Hello. How can I help you at this moment?
Can you please cancel my recent booking? As my planned trip has been cancelled.
Sure, I can help you with that. May I know your name for further process?
Sure, my name is Nancy Scott.
Please hold on a moment, I will check your reservation status.
Sure, I'll wait.
There is no previous reservation available in your name Nancy Scott.
That's ok, thank you for the information.
Thank you for reaching us, have a nice day.