Hi.
Hello, how may I serve you at this moment?
Actually, I want to cancel my reservation which is done recently due to some problems, can you please help me out?
Sure, we are here to help you.
Thank you.
May I know your name to check your reservation status?
Sure, my name is Sandra Jones.
Ok, please be on hold.
Sure, I will wait.
Sorry, we could not find any reservation with your name.
Ok, no problem. Anyways, thank you for your service.
Thank you for choosing us.