Hello.
Hello, how can I help you today?
Due to inconvenience of my work, I want to cancel my reservation. Can you please help me for that?
 Sure, I am here to help you with that, can I know your good name to proceed further?
My name is James Hall.
  I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
Anyway, thanks for the information.
Thank you for reaching us.