Hi.
Hello, how may I help you?
I would like to change an existing reservation as my trip got postpone due to heavy rains. Can you help me in changing an existing reservation?
Sure, may I know your name?
I am Timothy Williams.
Wait a minute.
Sure.
Sorry, we could not find any reservation on your given name.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.