Hello.
Hello, how can I assist you for the day?
Due to weather conditions, I would like to cancel my recent reservation. Will you help me with this?
Ok, may I know your name to check reservation for this trip please?
My name is Susan Thompson.
Can you please give me a minute to check your previous reservation please?
Sure, take your own time.
Sorry to inform you Susan Thompson, there is no reservation under your name.
Ok, not an issue. May be something went wrong while booking the ticket.
Thank you for consulting our agency.
Thank you for providing information.
Have a great day.