Hello.
Hello, how can I help you today?
Would it be possible to cancel my reservation, which I have done with my name?
Sure, please share me your name to check the reservation list.
My name is Ruth Edwards.
Please wait for a while, I will get back to you with the current status.
Sure.
I have gone through the reservation list which is recorded in database but, your name does not exist.
No problem, thank you.
Thank you for choosing us.