Hello. I am Pamela Davis.
Hello, how can I help you?
Due to some change in my trip, I want to cancel my reservation. Will you please help me with that?
Sure, I am happy to help you Pamela. Please hold on for a moment, I will check your reservation.
Sure.
Sorry to tell you, I didn't find any reservation with your name, I think it might not confirmed before.
Oh! It's ok, may be that might not confirmed on that day.
Yes. Thank you for choosing our services.
My pleasure.
Have a nice day.