Hello.
Hello, how can I aid you for today?
I want to change my existing reservation, due to bad weather conditions. Can you please help me to change it?
I am glad to help you about that, can you please provide your name?
Shirley Lopez is my name.
Sorry to say this Shirley Lopez, there is no active reservation under your name for changing your reservation.
Ok, thanks for your service.
You are welcome, thank you for reaching us.