Hi.
Hello, how may I help you for this moment?
As my exam got cancelled, can you help me to cancel my reservation?
Sure, I am here to help you with this. May I know your name please?
Sure, my name is Sandra Campbell.
Ok, wait for a mean while.
Ok.
Sorry Sandra, there is no reservation found as per your name to cancel it.
That's ok, thank you.
You are welcome.