Hi. I am Karen Smith.
Hello. How may I serve you today?
I want to book a direct flight ticket to attend an emergency case . Can you help me?
Please share your take off and destination airport codes.
Thank you. SEA and CLT are my airport codes.
May I know your depart and arrival timings?
I need to  return in the evening.
Can you please share your journey dates that you prefer to travel?
05/09 and 05/11 are my travelling dates.
Is there any other specifications?
No.
Ok, please wait a moment.
Ok.
We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport.
No issue. Thank you.
Thank you for approaching us.