Hello.
Hello, how may I assist you today?
Due to heavy rain, I want to cancel my reservation. Can you help me?
Sure, we are here to help you. Please hold a moment. Can I have your name to proceed?
Emily Anderson here.
Ok, please hold on.
Sure.
Thank you for your time, sorry, no reservation found with provided name.
No problem, Thanks for the information.
Thank you for approaching us.