Hello.
Hello. How can I help you now?
   Would it be possible to cancel my reservation, which I have done with my name?
Sure, I am happy to help you. May I know your name to check your reservation status?
My name is Gregory Hill.
Ok, please wait for a moment.
Ok.
Sorry to say that, we have not found any reservation on your name in our records.
That's ok, thank you for the response.
Thanks for opting us, have a good day.