Hi.
Hello, how may I aid you today?
I just want to change my existing reservation, due to sudden demise of my grand mother.
Sure, I am here to help you out. Please provide me your name to check the reservation status.
Andrew Perez is my name.
Please allow me a moment.
Ok.
Sorry Andrew Perez, there is no flight reservation on your name in our database.
That's ok, thank you.
Andrew Perez, thank you for reaching us.