Hello.
Hello, how may I serve you?
I want to change my existing reservation, due to my exams has been postponed. Can you please aid me to change it?
Sure, we are here to help you.
Thank you.
May I know your name to check the reservation status?
Sure, please check my reservation on the name of Carol Brown.
Ok, please be on hold.
Sure.
Sorry, there is no reservation found on your name in our airline database.
Ok, thanks for your help.
Thank you for choosing us.