Hi.
Hello.
I am Charles Martinez.
How can I assist you at this moment?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, I will help you with this. Please give me a moment to check your reservation status.
Sure.
Charles Martinez, there is no active reservation found under your name in our database.
Ok, no problem. Thanks for your information.
Thank you for utilising our service.