Hello.
Hello. How can I aid you?
I have to cancel my reservation due to my planned event got cancelled. So please help me with that.
Sure, We are here to help you.
Thank you.
Can I know your name?
Sure, please check the reservation with my name Sarah Mitchell.
Please wait a while.
Sure, take your time.
Thank you for waiting, but I am sorry to say that, there is no active reservation found with your name in our database to cancel it.
Oh! It  may not be booked  properly due to server issues while  booking. Anyway, thank you for  your time.
Thank you for reaching us.