Hello. I am Benjamin Turner.
Hello, how can I support you today?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Ok.
Can you help me?
Sure, I am here to help you.
Thank you.
Please wait for a while, I will check your previous reservation.
Sure.
Thank you for being patience, there is no reservation found on your name.
No problem. Thank you.
Thank you for approaching us.