Hello.
Hello. How may I assist you?
I am planning to change an existing reservation, due to health issue. Can you please help me out?
Sure. May I know your name please?
My name is Thomas Young.
Please wait.
Sure.
I found your flight reservation. Tell me your airport codes please?
My source code is DFW and destination airport code is AUS.
Tell me your travel dates please?
I am planning to travel on Jan 24 and return back on Jan 26.
May I know your name please?
My name is Thomas Young.
Are you looking for a stopover in your journey?
I am looking for a direct flight.
Any other preferences?
No.
Please wait.
Sure.
Sorry there are no direct flights available.
That's fine, thank you for your service.
Thank you.