Hello, Gregory Taylor here.
Hello, how may I assist you?
Actually, I have done my reservation to reach London but unfortunately programme got shifted to Washington DC. So can you please help me to change my reservation?
Ok, I will help you. Please give me a moment to check.
Sure, take a time.
Sorry, there is no reservation found on your name.
Oh! It's ok fine.
Do you want to know anything else?
No, nothing and thank you for your help.
Ok, thank you. Most welcome.