Hello.
Hello. How may I assist you today?
I want to cancel my ticket due to snow storm in my hometown.
Sure, I am gleeful to help you with that. May I know your name please?
Robert Allen here.
Please wait for a moment, let me check your previous reservation status.
Sure.
 Robert Allen, I have found your previous reservation and cancelled it successfully.
Thank you.
Thank you for contacting us. Have a nice day.