Hi.
Hello. How may I serve you?
Owing to an emergency, my business conference got postponed. So I want you to change my existing reservation.
Sure, may I know your name please?
Sure, I have a recent reservation with name Donna Thomas.
Please stay online.
Sure.
Thank you for your time. Sorry, there is no reservation matching with your name in our portal to make changes further.
Ok, no worries at all. Thank you for your information.
Thank you for reaching us.