Hi.
Hello, how may I be at your service today?
Owing to an emergency I had to request for this cancel reservation.
May I know your name please to check the status of your reservation?
My name is Margaret Campbell.
Thank you. Please stay online for a while, I will check your reservation status and let you know.
Ok.
Sorry, there is no reservation matching with your name in our portal.
Thanks.
Thank you for reaching us.