Hello.
Hello, how can I help you?
I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?
Sure, may I know the name please?
Sure, my name is Brian Martinez.
Give me a moment.
Sure, I will wait for your response.
I regret to inform that there is no reservation by the name  Brian Martinez.
Not a big problem, anyway thank you for the information.
Thank you for approaching us.