Hi.
Hello, how may I aid you today?
Could you please change my existing reservation due to postpone of my exams?
Sure, we are here to help you.
Thank you.
May I know your good name please?
My name is Nancy Martinez.
Please wait a minute.
Sure.
Sorry to inform you that no reservation found on your name in our portal to change.
Not a problem, thank you for checking.
Thank you for connecting with us.