Hello.
Hello, what can I do for you today?
Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it. Can you please help me with this?
Sure, we are glad to help you to change it. To proceed further,  help me with your name to find a reservation of your's.
Sure, I am Sandra Robinson.
Ok, please wait for a couple of minutes.
Ok.
Thanks for waiting, there is no active reservation found under your name to do modifications in that.
Ok, Thank you for your help.
Thank you for availing our service.