Hello.
Hello. How can I aid you?
I want to do some modifications with my existing reservation, can you please help me?
Sure, can I know your name to check for the status?
The name on the ticket is James Evans.
Please be on hold, I will get back to you in a minute.
Sure, take your time.
Thank you for waiting. Here, there is no active reservation, have been found under your name in our database to amend it.
Not an issue, anyway thank you for checking.
Thank you for reaching us.