Hello.
Hello. How can I help you today?
I need to change my travel dates in the past ticket because my friend gave the wrong travel dates. Can you please help me in changing the details?
Sure, I will help you. Please hold on for a moment.
Thank you for accepting my request. Ok, I will wait.
May I know know your name please?
 My name is Matthew Walker.
Sorry Walker, no reservation found by your name in our database.
It's ok, not a problem. Thank you for searching my ticket status.
Thank you for contacting us.