Hello.
Hello. How may I support you now?
 I want to cancel my recent reservation, due to heavy snow fall from couple of days.
Ok.
My reservation was done with the name of Christine Young. So please check with this name to help me in cancellation.
Sure, I will help you. Give me a minute, I will let you know the reservation status.
Ok.
Thank you for your time. There is  no reservation found on your name.
It's ok, no issue. Thank you.
Thank you for opting us.