Hello.
Hello, how can I aid you?
I would like to change my recent reservation due to some health issues, can you please help me in changing?
Sure, may I know your name for checking?
Myself Catherine Brown.
Give me a minute.
Sure, I will wait for your response.
Sorry, there is n active reservation found under your name.
That's ok, no problem. Anyway thank you for the information.
Thank you for reaching us.