Hello.
Hello, how can I help you today?
My scheduled examination dates has been postponed, could you please help me with changing my recent reservation?
Sure, I am here to help you. May I know your good name please?
My reservation was done under the name Dennis King.
Ok, please wait for a few minutes.
Sure.
Sorry to say that, no reservation was found on your name to change.
Ok, not an issue. Anyways, thank you for the information.
Thank you for choosing us.