Hi.
Hello. How can I assist you today?
 I want to cancel my reservation as my project got ramp down. Can you help me with that?
Sure, I am gleeful to help you with that. May I know your name please?
I am Mary Baker.
Please wait for a while, let me check your previous reservation status.
Sure.
Thank you for waiting.
Ok.
There is no active reservation found under your name in our reservation list to cancel.
No problem, thanks for the information.
Thank you for reaching us, have a great day.