Hello, I am Emma Johnson.
Hello, how may I support you for the day?
I need to cancel my recent reservation due to emergency, I am unable to attend my conference at New York. Can you please help me with cancellation?
Sure, we are here to help you. Please hold on.
Sure.
Thank you for your time, there is no reservation found on your name.
No worries, thank you for the information.
Thank you for making us to support you.