Hello, I am Jessica Roberts.
Hello, how can I aid you today?
Due to some emergency I need to change my existing reservation. Can you help me changing my reservation?
Sure, I am here to help you.
Thank you.
Please wait for a while.
Sure.
Thanks for your time, we are sorry to inform you that no active reservation was found on your name to change.
No problem, thank you for the information.
Thank you for approaching us, have a nice day.