Hi.
Hello. How can I aid you today?
Can you please help me in cancelling my recent reservation?
Sure, I am here to help you.
Thank you for accepting my request.
May I know on whose name the ticket has been reserved formerly?
I have reserved my flight ticket with name Nicole Collins.
Sorry Nicole Collins, there are no flights reserved on your given name formerly.
Ok, fine thank you for checking.
Welcome, thank you for choosing us. Have a great day.