Hello.
Hello. How may I assist you today?
I have to cancel the flight ticket due to some health issues, can you please help me?
Sure, I will help you with that. May I know your name please?
Thank you and my name is Christopher Davis.
Please wait a moment to check your previous reservation. Sorry to inform you that, there is no reservation with your name in our records.
Ok, that's fine, thank you for your information.
Thank you for contacting us, have a great day.