Hello.
Hello, how can I assist you?
I want to cancel my reservation due to sudden change in weather condition, can you assist me?
Sure, I can help you with that. May I know your good name please?
Justin Lopez.
Ok, please wait while I'll check your reservation status.
Sure.
Justin Lopez, there is no active reservation found under your name to do cancellation.
No problem, thank you for searching.
Thank you for reaching us, have a nice day.