Hi.
Hello. How may I assist you?
Would it be possible to cancel my reservation, which I have done with my name?
Sure, I am here to help you.
Thank you.
May I know your name please to check your reservation status?
Yes, my name is Pamela Phillips.
Please hold on a moment.
     Ok.
Pamela Phillips, no reservation has been found on your name in our database.
That's ok, thank you for the response.
Thank you for choosing us.