Hello.
Hello. How can I assist you today?
I am Michael Wright. Due to heavy rainfall in my city, I would like to cancel my reservation. Will you help me?
Sure, I can help you with that. Please allow me a moment to check the previous reservation.
Ok.
Your patience is greatly appreciated. Michael, I found a reservation under your name and successfully cancelled your reservation.
Thank you for your help.
You are welcome. Thank you for contacting us.