Hello.
Hello, what can I do for you right now?
I have some personal matters that need fixing so I need to change an existing reservation. Can you please help me in that?
No problem, I can help you to change your reservation. Please let me know your name at present to check your reservation status?
My name is Richard Evans.
Ok, please wait.
Sure.
Sorry to say this, we did not find any reservation on your name with us.
Ok, not a problem.
Thanks for contacting us, have a good day.