Hello.
Hello, how may I help you?
I would like to cancel my reservation as I am leaving for delegates meet, can you please help me out?
Sure, I am here to help you for this. May I know your name please?
Sandra Phillips here.
Just a moment, let me check your reservation status in our records.
Sure.
Sorry for inconvenience, no reservation is found under your name to cancel.
Ok no problem, thank you for your services.
Thank you very much for approaching our agency.