Hello. My name is Kimberly Smith.
Hello Kimberly. What can I do for you?
All our family members are planning for a trip, but due to certain reasons, the trip is postponed. Could you help me in changing the existing reservation?
Sure, give me a moment, let me check your details.
Ok.
Sorry, I didn't found any reservation basis on your details.
That's ok. Thank you for your time.
Thank you, have a great day.