Hello.
Hello, how can I help you today?
I already book a flight ticket to visit New York, but due to heavy rain at destination point my plan is postponed. Can you change my reservation?
Sure, may I know your good name?
My name is Richard Jackson.
Please wait for a moment.
Sure.
Sorry to say that, no reservation was found with your good name.
Ok, thank you for the information.
Thank you for reaching us.