In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. 
 agent: Hello, how can I help you? 
 customer: Myself Laura Perez. My kids were bored with their daily schedule, so I want to make their mind refresh. I have decided to take a tour to Washington. Can you please book me a flight ticket on 07/31 along with a return ticket on 08/02? 
 agent: Sure, we are here to help you. Can you share me your journey locations? 
 customer: Thank you. Sure, I will start from LAX and land at IAD. 
 agent: Ok, wait for some time. 
 customer: Ok. 
 agent: We found UA airline with connecting flight and number 1003 fare of 100. Shall I proceed for booking? 
 customer: That's perfect, please proceed. 
 agent: Your ticket has been confirmed. 
 customer: Thank you for your assistance. 
 agent: Thanks for choosing us.
book

customer: Hi. 
 agent: Hello, could you please tell me for what assistance you approached us? 
 customer: Justin Martin this side, looking for a round to HOU for giving a presentation in my company's another branch. Can you help me with that? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: May I know your preferable travelling dates? 
 customer: Sure, it's 02/05 and 02/07. 
 agent: Ok, please tell me from which location you want to travel. 
 customer: I want to travel HOU. 
 agent: Sorry, no flights found as per your request. 
 customer: Ok, not an issue. Thank you for your time. 
 agent: Thank you for choosing us. 
 customer: Welcome.
no_flight

customer: Hi. 
 agent: Hello. 
 customer: James Roberts here. 
 agent: How may I guide you today? 
 customer: Please help me out in booking the ticket from MCO to DEN. 
 agent: Sure, I will help you with that. Can you please share your preferable journey dates? 
 customer: My trip dates will be 05/11 to 05/13. 
 agent: Is there any halt in between journey? 
 customer: Yes, I need 1 lay by with in my route. 
 agent: Please wait for a minute. 
 customer: Ok. 
 agent: I found a flight for you with price of 100, flight number is 1006 and connection is 1. Is it ok for you? 
 customer: Please confirm with it. 
 agent: I confirmed your ticket successfully. 
 customer: Thank you.
book