Hello.
Hello. How may I assist you?
I made a reservation earlier to attend a family meeting but due to some health issues it has been postponed. Can you help me with changing my reservation?
Sure, I am here to help you out.
Thank you.
May I know your name please?
I am Matthew Young.
Wait a moment please.
Sure.
Matthew Young, we haven't found any reservation under your name in our database.
Ok, no issues. Thank you for your information.
Thank you for choosing us.