Hello.
Hello, how may I aid you?
I am Thomas Martinez, can you cancel my recent reservation because I will not be able to make that journey due to snow fall in my location. Can you do the needful?
Sure, I am here to help you in cancelling the flight ticket. Please wait a moment.
Ok, take your time.
Sorry Martinez, there is no active reservation on your name.
That's ok, thank you for assisting me.
Thank you for reaching us.