Hello.
Hello, how can I guide you for today?
I am Catherine Lee. I need to cancel my recent reservation due to sudden change in weather and heavy rainfall. Could you please help me in doing that?
Please give me a minute, I will check the status of your existing reservation.
Sure.
Sorry, there is no reservation found under your name in our database.
Ok, no problem.
Thank you for contacting us, have a nice day.