Hi.
Hello, how may I help you today?
I need to modify my reservation as I was met with an accident the previous day. Can you help me about that?
Sure, I am here to help you.
Thank you for considering my request.
May I know your good name please?
Sure, my name is Patrick Evans.
Ok, please wait for a mean while.
Sure, I will wait for your response.
Sorry Evans, there is no reservation found as per your travelling details.
Not an issue with that, anyways thank you for the information.
You are welcome.