Hello.
Hello, how can I assist you?
I want to change my existing reservation due to postpone of my exams. Can you help me in that?
Sure, I will help you.
Thank you.
May I know your name?
Myself Deborah Lee.
Ok, please wait for a moment.
Ok.
Thanks for waiting, there is no reservation found on your name.
Ok, no problem.
Thank you for choosing us.