TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. How can I aid you? 
 customer: I would like to attend live music concert at Charlotte, can you please reserve fight ticket from OAK to CLT? 
 agent: Sure, may I know the planned travel dates? 
 customer: Sure, my planned travelling dates are Jul, 31 and Aug, 02 respectively. 
 agent: Do you have any connection limit for this journey? 
 customer: I prefer for direct flight in my journey. 
 agent: Please provide me the name. 
 customer: John Scott here. 
 agent: Sorry, there are no flights are available for your desired intent. 
 customer: Ok, not an issue.Thank you for your information. 
 agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I am planning to book a ticket from EWR to DEN. Can you please help me out? 
 agent: Sure, may I know your planned trip dates? 
 customer: I am planning to travel on July 10 and return back on July 12. 
 agent: Do you have any other requirements? 
 customer: I am looking for a connecting flight. 
 agent: Can you please share me your name? 
 customer: My name is Edwards Thomas. 
 agent: We are sorry to inform you that there is no flight found with your given information. 
 customer: That's fine, thank you for your service. 
 agent: Thank you.

SOLUTION: no_flight

PROBLEM: customer: Hello, I am Charles Green. 
 agent: Hello, how can I help you for the day? 
 customer: Can you please help me with booking a flight ticket from JFK to OAK? 
 agent: Can you please share your travelling dates? 
 customer: My travelling dates are from Feb 04 to Feb 06. 
 agent: Do you have class preference? 
 customer: I am comfortable with any class. 
 agent: Do you need connection limit? 
 customer: I need a connecting flight. 
 agent: Do you prefer airline? 
 customer: I prefer normal cost airline. 
 agent: We found Delta Airline with fare 100 and flight number is 1010 with connecting flight. Shall I proceed with the booking? 
 customer: You can proceed with booking. 
 agent: Your booking has been confirmed. 
 customer: Thank you for the help. 
 agent: Thank you for choosing us.

SOLUTION:
book