Hello.
Hello, how may I assist you?
Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?
Sure, I am happy to help you. May I know your name for checking purpose?
My name is Stephanie Carter.
Thank you for your information, there is no reservation found on the user name in our data base to help you out in cancellation process.
That's ok, thank you.
You are most welcome and have a nice day.