Hi.
Hello, how may I help you?
I need to amend my reservation due to some issues, can you help me out?
Sure, I am here to help you.
Thank you.
May I know your good name please?
Myself Richard Brown.
Please wait for a moment.
Sure.
Sorry Brown, there is no reservation found as per your name in our database.
That's ok, not an issue. Thank you.
Thank you for opting us.