Hello.
Hello, how may I address you?
I need to cancel my reservation, can you please help me out?
Sure, please let me know the name on which your reservation was made formerly?
Myself Ruth Nelson.
Ok, please allow me a minute to check the reservation list and get back to you with an update.
Ok, I will be waiting.
Thanks for waiting, I have gone through the list twice but could not find any reservation active by the name Ruth Nelson in our data base.
That's ok, thank you for searching my details.
Thank you for consulting us. We hope to serve you better in future.