Hi.
Hello. How can I help you?
I want to cancel my recent reservation due to heavy snow fall. Can you help me for that one?
Sure, I am here to help you. May I know your name please?
Sure, Karen Robinson here.
Ok, please wait a minute.
Sure. No issues, thank you for the information.
Thank you for waiting, we found a reservation on your name and it has been cancelled as per your request.
Thank you for the help.
Thank you for reaching us, have a good day.