Hi.
Hello, how may I help you?
Can you please change my recent reservation? As my planned trip has been postponed to some other dates.
Sure, may I know your name please?
My name is Debra Wright.
Ok, please wait for a while.
Sure.
Sorry to inform you Debra Wright, there is no active reservation found with your name in our records.
That's fine, thank you for giving the information anyways.
Most welcome.