Hello.
Hello, How exactly I can serve you the best today?
Prepone plan came into a picture owing to announcement of birth of baby boy.
Ok.
So I need to cancel my recent reservation, can you please help me?
Sure, I will help you with that. Please wait a while.
Sure.
May I know your name to check your details in our database?
My name is Ronald Martinez.
 Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
That's not a problem. Thank you.
Thank you for reaching us.