Hi.
Hello, how may I guide you at this moment?
I need to cancel my ticket due to my health issue, can you help me with that?
Sure, I can cancel your reservation right now. Before that I need to know your good name please?
I am Timothy Davis.
Please stay online, I will check the previous list and revert to you.
Ok.
We are sorry to inform that, there is no active reservation found on your name.
That's ok. Thank you.
Thanks for reaching us, wish you a great day.