Hi, I am Mark Jones.
Hello, Mark Jones, how may I help you today?
Owing to an emergency I want to cancel my reservation, can you please help me in cancellation?
Sure, we are glad to assist you. Please hold on a minute, I will check the status and revert you.
Ok.
Thanks for being on hold, we are sorry to inform you that no reservation has found based on your good name.
Ok, no problem. Thank you for your response.
Thank you for availing our service. We hope to serve you again.