Hello.
Hello, how may I help you today?
Due to some personal work at my office, I want to change my existing reservation.
Sure, may I know your name?
Sure, you can check the reservation on the name of Rachel Scott.
Ok, please wait, I will check your name on the reservation list.
Sure.
Sorry to say that, no reservation was found on your name.
Ok, Thank you for your service.
Thank you for availing us.