Hi.
Hello, how may I aid you today?
Due to emergency I need to cancel my recent reservation, Can you please help me with that?
Sure, may I know your name please?
Amy Roberts here.
Wait a while, kindly.
Sure.
Thank you for waiting, there is no reservation found for the user name in our data base to cancel your previous booking.
Ok, no problem. Thanks for your information.
Thank you for reaching us.