Hello.
Hello.
I am Elizabeth Walker.
How may I assist you at this moment?
My planned trip got cancelled due to some reasons, can you please help me in cancelling the ticket?
Sure, I am glad to help you.
Thank you.
Please wait a moment to check your previous reservation.
Sure, take your time.
We regret that, there is no reservation with your name in our records.
That's fine, thanks a lot for checking.
Thank you for approaching us, have a great day.