Hello.
Hello. How can I help you today?
My name is Charles Hall. Due to an emergency, my trip is cancelled. Could you help me in cancelling the reservation?
Sure, I can help you with that. Please allow me a moment to check the details for you.
Ok.
Your patience is greatly appreciated. Charles, I have checked and see that there is no reservation found under your name.
That's ok. Thank you for your time.
You are welcome. Thank you for contacting us.