Hello.
Hello. How may I assist you?
 I would like to cancel my flight reservation as my trip got postponed, can you please help me?
Sure, I am here to help you. May I know your name please?
I am Ashley Davis.
Please wait a moment.
Sure.
Ashley Davis, no reservation has been found on your name in our records.
That's ok, thank you for giving information.
Thank you for choosing us.