Hi,.
Hello, How can I assist you?
I want to change my existing reservation due to postpone of my document verification. Can you assist me?
Sure, I will help you with that.
Thank you.
May I know your name to check the status of your reservation?
Myself Matthew Lee.
Ok, please be on hold.
Sure.
Thanks for the time. There is no active reservation found with your name, to cancel it.
Ok, thank you.
Thank you for approaching us.