Hello.
Hello. How can I help you?
I am Scott Davis.
Yes.
 I need to cancel my reservation, as my friends have already booked my ticket in another flight along with theirs, I was not aware of this thing, can you please cancel the previous ticket which I had booked previously?
Sure, please wait for a moment.
Sure.
Sorry, there is no reservation on your name.
It's ok, no problem. Thank you for your help.
Thank you and have a nice day.