Hello.
Hello. What can I serve you today?
As my meeting got cancelled, I would like to cancel my recent reservation. Can you help me with this?
Sure, I am here to assist you with cancelling your ticket.
Thank you.
Can I have your full name as it is in the previous ticket please?
My previous reservation has done with the name Rachel Wright.
Ok, please wait a minute. I will check and then let you know.
Sure, take your own time.
Sorry, I have checked your name in the confirmation chart list but I didn't found your ticket status.
Ok, not an issue. May be something went wrong while booking. Thank you for providing information.
Yes, that might be the reason. You are welcome. Thank you for choosing us.