Hi.
Hello, how can I assist you today?
Owing to an emergency, my business conference has been cancelled. So I want you to cancel my existing reservation?
Sure, may I know your good name please?
Sure, Stephen Thomas here.
Ok, please wait a moment.
Sure.
Thanks for waiting, unfortunately there is no reservation found on your name.
Ok, no worries at all. Thanks for your assistance.
Thanks for approaching us.