Hi.
Hello, do you need any help from us?
I want to change my reservation due to my health issues, can you please help me with this?
Ok, could I have your name please?
My name is Mary Lewis.
Ok, please allow me a moment.
Sure.
Sorry, there is no reservation with your name in our portal to make changes further.
Not a problem, thank you for checking.
You are welcome, have a great day.