Hello.
Hello, how may I help you?
I have to modify my previous flight ticket booking due to postponement of trip, can you please help me with that one?
Sure, I am happy to help you. Could you please help me with your name?
Thank you so much and my name is Janet King.
Thank you. Let me check your reservation status in our database.
Sure, take your time.
Sorry, there is no reservation by your name in our database.
Not a problem with that one, thank you for checking my reservation status.
You are welcome and have a nice day.