Hello, I am Samantha Jones.
Hello, welcome to flight booking agency. Samantha, how can I assist you today?
I need to change my existing reservation, As my sister blessed with a baby before the expected delivery date. Can you change my reservation?
Sure, please allow me a moment to check for the previous reservation in our data base.
Ok, take your own time.
Your patience is greatly appreciated. Samantha, there is no reservation found under your name.
Ok, not a problem at all. Thanks for the information.
You are welcome. Thank you for contacting us.