Hello.
Hello, how may I aid you today?
I want to change my existing reservation, can you please help me with this?
Sure, we are here to help you.
Thank you.
Can I have your name to proceed further?
Kimberly Lewis.
Ok, please wait a moment.
Sure.
Thank you for your time, sorry no reservation found on your name.
No problem, thanks for your information.
Thank you for reaching us.