Hi.
Hello, how may I help you?
I am Jennifer Taylor and wants to cancel the reservation due to heavy snow-storm to start my journey.
Sure, we are here to help you.
Ok.
Please, stay online. I will check the previous list and revert to you.
Sure.
Thank you for your valuable time. We have found a reservation on your name.
Fine.
Shall I cancel it?
Yes, cancel it.
Your reservation is cancelled.
Thank you for your assistance.
Thank you for reaching us, have a good day.