Hello, I am Matthew Hall.
Hello, how may I help you?
I need to fly from PHL to SFO to meet my parents, can you please help me to book a flight ticket?
Sure, may I know your travelling dates?
My journey dates are 12/22 to 12/24.
Please wait for a minute, I will get back to you with flight details.
Sure.
We found a flight with number 1008 and its a direct flight. Shall I proceed?
No, do not proceed. I need a connecting flight.
Thanks for reaching us.