Hi.
Hello, how can I assist you?
Can you please change my recent reservation? As my planned trip has been postponed to some other dates.
Sure, I can help you with that. May I know your good name please?
Sure, my name is Eric Martin.
Ok, please wait for a while.
Sure, I'll wait for your response.
Eric Martin, there is no active reservation found under your name to do cancellation.
Oh! That's ok, thank you for giving the information anyways.
Thank you for choosing us, have a nice day.