Hi.
Hello, how can I amend you today?
I need to cancel my reservation, can you please help me with it?
May I have your name please?
Yes, my name is Patrick Carter.
Please wait a moment, I will check and back to you.
Ok.
We found a reservation on your given name. Shall I proceed?.
Yes, please.
Your ticket has been cancelled. Amount will be credited in your bank account with in four days.
Thank you.
Thank you for reaching us.