Hello.
Hello, may I know your name?
Sure, my name is Cynthia Adams.
Cynthia, how may I assist you?
My business trip has been postponed.Can you please help me to cancel the recent reservation?
Sure, just wait a minute.
OK.
I am really sorry Cynthia, there is no flight available with your name to cancel.
OK, It's fine. Thank you for your information.
OK, you are welcome. Have a nice day.