Hello.
Hello, may I know your name please?
Sure, my name is Betty Nelson.
Ok, How can I aid you today?
Owing to an emergency at my home, I need to cancel my previous reservation.
Ok, I can help you in cancellation.
Thank you.
Please wait, I will check your reservation and update you.
Ok, take your own time.
Thanks for waiting, we did not find any reservation on your name to cancel.
Ok, not an issue. Thank you for your time.
Thanks for consulting us, have a nice day.