Hello.
Hello, how can I aid you today?
I want to cancel my trip due to an emergency. Can you cancel my ticket?
Sure, I am here to help you.
Thank you.
On whose you have booked the ticket formerly?
Myself Michelle Mitchell.
Sorry Michelle Mitchell, there are no flights reserved on your given name formerly.
No issues. Thank you for checking.
Welcome, thank you for choosing us. Have a great day.