Hello.
Hello. How can I help you?
Nancy Davis here. My concert is cancelled because of heavy rainfall. Can you cancel my ticket?
Sure, Please wait for a while to check your reservation details.
Sure, take your time.
Sorry, there is no reservation found by your name.
It's fine. Anyway, thank you for searching.
Is there anything else I can help you with?
No, thanks.
Thank you and have a nice day.