Hello.
Hello. How may I assist you today?
I am trying to cancel my recent ticket which is booked in the last week. Can you please help me in cancelling my ticket?
Sure, I will help you with that.
Thank you for accepting my request.
Can I know your name to check your previous reservation?
My name is Joseph Scott.
Please wait a moment.
Sure, take your own time.
We regret that, there is no reservation with your name in our records.
It's ok, thank you for searching my ticket status.
Thank you for reaching us, have a great day.