Hello.
Hello, how may I aid you?
I have a reservation to attend a conference. But it has been postponed due to some technical problems. Can you please change my existing reservation?
Sure, may I know your good name?
My name is Kimberly Baker.
Please wait a minute.
Sure.
I am sorry to inform that there is no reservation found with your name.
Ok, it's not a problem. Thank you for the information.
Thank you for reaching us.