Hello.
Hello, how may I help you today?
I want to change my reservation, can you help me with that?
Sure, I am here to help you with this.
Thank you.
May I know your good name please?
Anthony Wright here.
Ok, please wait for a moment.
Sure.
Sorry Anthony, there is no active reservation found on your name to change it.
No problem, thank you for the information.
You are welcome.