Hi.
Hello, how may I assist you?
I am Rebecca Smith.
Welcome to our agency Rebecca.
Can you change my flight ticket reservation? As my football match is being postponed due to bad weather in New York.
Rebecca Smith, may I know your desired airport codes for this journey? Ok, please allow me to check with your previous booking.
Sure.
Sorry to tell you, there is no active reservation found by your name.
That's ok, thank you.
Thank you for choosing us, have a nice day.