Hi.
Hello, how may I assist you?
Owing to an emergency, I am unable to attend a workshop on java technology in New York. So I had a request to you to cancel my existing reservation?
Can I know your name please?
Sure, I had a recent reservation with name Michelle Green.
Please give me a moment.
Sure.
Thanks for waiting. Unfortunately no reservation found on your given name.
Ok, no worries at all.
Thank you for choosing us.