Hi.
Hello, how may I serve you today?
I want to amend an existing reservation due to an emergency, can you please help me out?
Sure, I am here to help you.
Thank you.
May I know your name please for further process?
Sure, my name is Brenda Adams here.
Ok, please wait for a moment.
Sure, I will wait.
Sorry Adams, no reservation found as per your name to change it in your database.
Ok, not an issue. Thank you for your information.
Thank you for reaching us.