Hello.
Hello, how may I help you from my end?
I am Donna Martinez. Can you please cancel my reservation which I did recently?
Sure Donna, I am here to solve your concern. Please allow me a moment to check your previous reservation details on your name.
Ok.
Sorry Donna, there is no active reservation on your name in our records.
The reservation I had done is not been confirmed I think.
Thank you for reaching us to clarify your reservation details.