Hi.
Hello, how may I help you today?
My bank exams got postpones so I need to change my existing reservation, Can you please help me with that?
May I know your name please?
I am Eric Perez.
Please give me a moment, I will check and revert to you.
Sure,.
Unfortunately, we did not found any reservation with your provided name.
Ok, no problem. Thanks for your information.
Thank you for availing us.