Hello.
Hello. How may I aid you today?
I am Sandra Green. Can you help me to change my reservation which I done recently?
Sure, I am happy to help you, please hold on for a moment to check your reservation status.
Ok, take your time.
Sandra, but there is no any active reservation with your name in my database.
Ok, not a problem. Thank you for your help.
It's my pleasure, have a nice day.