Hello. Barbara Carter is here.
Hello, how can I guide you at this moment?
I would like to change my existing reservation, can you please help me in changing?
I am here to assist you about your request.
Thank you.
Please be on hold for a while to check our booking list.
Sure.
I apologise to say this Barbara Carter, there is no active reservation with your name.
Ok, no worries at all. Thank you for your information.
You are welcome, thank you for reaching us. Hope you have a nice day ahead.