Given the task definition, example input & output, solve the new input case.
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Example: customer: Hi. 
 agent: Hello. How can I help you? 
 customer: I would like to change my existing reservation as my plan to go for a holiday trip got postponed. Can you please help me with this? 
 agent: Sure, may I know your name please? 
 customer: My name is Anthony Phillips. 
 agent: Please wait a moment. 
 customer: Sure. 
 agent: Unfortunately there is no reservation found with your given name. 
 customer: Not a problem, thank you for checking. 
 agent: Thank you for choosing us.
Output: no_reservation
Here the customer has not asked for any booking, he just wanted to update his already booked flight, so the status would be no_reservation

New input case for you: customer: Hello. 
 agent: Hello. What service do you need from our agency? 
 customer: I would like to change my existing reservation, could you please help me? 
 agent: Sure, I will help you to change the ticket details. 
 customer: Thank you. 
 agent: Could you please mention your respective name? 
 customer: My name is Joshua Clark. 
 agent: Ok, please give me a couple of seconds to check the ticket status. 
 customer: Sure, I will wait for your response. 
 agent: I have not found any active reservation with your name in our system data to change the ticket details. Sorry for the trouble. 
 customer: No issues. Thank you for checking. 
 agent: That's my pleasure. Thank you for reaching us.
Output:
no_reservation