Hi.
Hello, how may I help you?
I want to change an existing reservation as my trip got postpone due to my leaves are not approved.
Sure, we are here to help you. May I know your name please?
Can you help me to check the reservation by this name Benjamin Hernandez?
Sure, please wait for a while.
Sure.
Sorry to inform you that there is no active reservation on your given name.
Ok, not an issue. Thank you for your information.
Thanks for contacting us.