Hi.
Hello, how can I help you today?
I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
Sure, I am here to help you with that, can I know your good name to proceed further?
I am Katherine Young.
 I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
No problem, thanks for the information.
Thank you for reaching us.