Hi.
Hello, how may I help you at this moment?
Owing to an emergency I want to cancel my reservation, can you help me?
Sure, I will help you. Please wait for a moment, I will check your details. May I know your name please?
Myself Virginia Harris.
Sorry, there is no reservation existing on your name.
No problem, thanks for checking.
You are welcome. Thank you for reaching us, have a nice day.