Hello,.
Hello, what kind of service you are expecting from us?
I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation.
Sure, I am mirthful to help you. To proceed further, may I know your good name please?
I am Kathleen Smith.
Please wait for a while.
Ok.
Thanks for being so patience. I have checked in reservation list to change your reservation, but could not find any reservation with your name.
It's not a problem. Thank for your information.
Thanks for opting us, have a good day.