Hi.
Hello. How can I assist you?
I just want to cancel my previous reservation due to some personal problem, please help me with that.
Sure. May I know your name please?
Sure, my name is Carolyn Turner.
Please wait for a while.
Ok, I will be waiting.
Sorry to say, there is no reservation under your name.
Ok, not an issue. Thank you for checking.
Thank you for reaching us.