Hello.
Hello, may I know your good name please?
My good name is Mary Brown.
Thank you, how best may I help you Mary?
Prepone plan came into a picture owing to announcement of birth of baby.
OK.
So can you please help me to change an existing reservation?
Sure, please wait. I will check your reservation an update you.
Sure.
Sorry, we did not find any reservation on your name.
That's not a problem. Thank you.
Thanks for consulting us, have a good day.