Hello.
Hello, how may I help you today?
I want to cancel my recent reservation due to health issues, can you please help me with that?
Sure, I am here to help you with this.
Thank you.
May I know your name please?
My name is Jack Evans.
Ok, wait for a moment please.
Sure.
Sorry Evans, there is no reservation found as per your name to cancel it.
No problem, thank you.
You are welcome.