Hi.
Hello, how may I help you today?
Due to some reasons my friend' wedding has been postponed. Can you please change my existing reservation?
Sure, may I know your name please?
I am Carolyn Taylor.
Please wait a moment I will check and get back to you. Thanks for waiting. Sorry to inform you there is no reservation found against your name.
No problem. Thanks for your service.
Thanks for contacting us, have a nice day.