Hi.
Hello, how may I aid you?
I need to change my existing reservation as my exams got postponed, Can you please help me with that?
Sure, may I know your name?
Amy Mitchell here.
Please give me a moment to check your ticket status.
Sure, I will wait for your response.
Sorry Amy Mitchell, no reservation is available by your name?
Ok, no problem. Thanks for your information.
Thank you for reaching us.