In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi. 
 agent: Hello. 
 customer: Laura Turner here. 
 agent: How may I aid you? 
 customer: Can you book a flight ticket for my airport codes that is from IAH to IAD? 
 agent: Ok, please mention your dates of travel. 
 customer: The travel dates are from Jan 03 to Jan 05. 
 agent: Do you have any other requirements? 
 customer: I would like to prefer a flight with a stopover option. 
 agent: There is a connecting flight-1009 in economy class, is it fine for you? 
 customer: You can book the flight ticket. 
 agent: Ok, booking is done on Delta airlines. 
 customer: Thank you. 
 agent: Welcome.
[A]: book


[Q]: customer: Hello. 
 agent: Hello, how may I assist you? 
 customer: I am Justin Lee. Can you help booking a flight ticket from LGA to ATL? 
 agent: Sure, may I know your planned travel dates please? 
 customer: I will start on 01/03 and return on 01/05. 
 agent: Would you like to travel in a connecting flight or a direct flight? 
 customer: I am comfortable with any flight. 
 agent: Do you have any other specifications? 
 customer: I need to depart in the morning time. 
 agent: Sorry, there is no flight available on your requested dates. 
 customer: No problem, thank you for the information. 
 agent: Thank you for reaching us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello,tell me how may I help you? 
 customer: I want to travel from New York, NY- JFK from 05/26 to 05/28. 
 agent: OK,I can help you with that? 
 customer: My destination airport is New York, NY-LGA. Do you have any ticket for me? 
 agent: OK, can you please tell me  your name? 
 customer: Sure, this is Patricia Wright. 
 agent: OK,may I know your connection limit and price? 
 customer: I want my trip within the limits of 500 with connection 1. 
 agent: OK,as per your requirements there is a flight for you,may I a ticket for you? 
 customer: Sure, you can book it for me. 
 agent: OK,your ticket has been booked. Thank you. 
 customer: Thank you, for your suggestions.
[A]:
book