Hi.
Hello. How may I assist you at this moment?
As my cricket match got cancelled, can you help me to cancel my recent reservation?
Sure, I will help you in cancelling, please hold on for a moment to check your reservation status. May I know your name please?
Ok. My name is Rachel Carter.
There is no any active reservation with your name to cancel your reservation.
That's ok, thank you.
You are welcome.