Hi.
Hello, how may I assist you?
I want to change an existing reservation due to an emergency, can you please help me?
Sure, may I know your good name please?
Sure, my name is Thomas Carter here.
Please wait for a moment.
Sure, I will wait.
Sorry, there is no reservation found on your name in our database to change.
Ok, not an issue.Thank you for your information.
Thank you for reaching us.