Hello. I am Susan Smith.
Hello, what kind of assistance you are looking for?
I need to cancel my reservation as I need to stay back in own city due to my house has collapsed by Floods.
Ok.
Can you please help me?
Sure, I will help you. Please wait for a while, I will check your previous reservation.
Sure.
Thank you for your time, there is no active reservation found on your name.
No problem. Thank you.
Thank you for reaching us.