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Sign upRemove google authenticator #364
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ThomasHabets
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google
Oct 10, 2014
ThomasHabets
added
Type-Defect
Priority-Medium
labels
Oct 10, 2014
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ThomasHabets
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Oct 10, 2014
ThomasHabets
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google
Oct 10, 2014
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ThomasHabets commentedOct 10, 2014
Original issue 365 created by JasonHooker561 on 2014-03-14T15:53:36.000Z:
Hello,
I got a BIG ISSUE...
Ok this is my 6th attempt now to remove my google authenticator from my primary email account "Jason.D.Hooker@gmail.com" I have created "jasonhooker561@gmail.com" to post this question.
I need my google authenticator removed from my "jason.d.hooker@gmail.com" account. Now I have switched phones, so my 2 step google authenticator is tied to "309-224-1896" But I don't have access to this number because I got a new number. So everytime I try to login with my "jason.d.hooker@gmail.com" (and yes I have the correct password because I get prompt for the verification code) the code gets sent to "309-224-1896" . Thus, I can't remove the authenticator myself because its tied to my old phone number!!!
Please google..please...all my contacts are synced with "jason.d.hooker@gmail.com" and I need all my contacts.
I have tried to recovery and reset my account, but everytime I do google doesn't think I"m the orginal owner..I dont' know what else I can do :\
I can even attached ID to google if needed to prove this :\
Please help, I don't want to start from scratch..