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Remove google authenticator #364

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ThomasHabets opened this Issue Oct 10, 2014 · 1 comment

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ThomasHabets commented Oct 10, 2014

Original issue 365 created by JasonHooker561 on 2014-03-14T15:53:36.000Z:

Hello,

I got a BIG ISSUE...
Ok this is my 6th attempt now to remove my google authenticator from my primary email account "Jason.D.Hooker@gmail.com" I have created "jasonhooker561@gmail.com" to post this question.

I need my google authenticator removed from my "jason.d.hooker@gmail.com" account. Now I have switched phones, so my 2 step google authenticator is tied to "309-224-1896" But I don't have access to this number because I got a new number. So everytime I try to login with my "jason.d.hooker@gmail.com" (and yes I have the correct password because I get prompt for the verification code) the code gets sent to "309-224-1896" . Thus, I can't remove the authenticator myself because its tied to my old phone number!!!

Please google..please...all my contacts are synced with "jason.d.hooker@gmail.com" and I need all my contacts.

I have tried to recovery and reset my account, but everytime I do google doesn't think I"m the orginal owner..I dont' know what else I can do :\

  • Jason
    I can even attached ID to google if needed to prove this :\

Please help, I don't want to start from scratch..

@ThomasHabets

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ThomasHabets commented Oct 10, 2014

Not applicable to this product.

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