FAQ

Nicolas Faralli edited this page Jun 10, 2015 · 3 revisions

Frequently Asked Questions

How do I use Ringdroid? I don't even know where to start!

See Using Ringdroid.

Why does Ringdroid only show some of my songs and not all of them?

Ringdroid looks for files on your SD card. Transfer files to your SD card and then disconnect the USB cable so Ringdroid can find them (see the Tips section of Using Ringdroid to download music from your Google Play library).

Ringdroid only supports MP3, WAV, AAC, MP4, 3GPP, AMR, and OGG files. The filenames must have the correct extension or Ringdroid will not recognize them! For example, make sure that an MP3 file ends in ".mp3".

Note for Windows Media users! By default, Windows Media Player uses WMA as its audio file format. Android supports WMA for playback, but Ringdroid currently doesn't support it for editing, so such files will not show up in the Ringdroid menu. Depending on your facility with Windows, converting WMA files may or may not be easy to do. Consider using Audacity for this task, or ask a friend who uses iTunes to help you out.

If you would like Ringdroid to support an additional file format, tell us which one by filling out our survey.

If you have a file that appears to be in the correct format but Ringdroid has trouble with it, please email the file to ringdroid-support@google.com and we will try to fix the problem in the next version.

I still don't see all of my files!

Try opening the built-in Music app. Do you see all of your music there? If not, then the problem isn't with Ringdroid - Android doesn't see your music at all.

To force Android to see new music files, you need to unmount and mount your SD Card. You can do this by attaching your phone to your computer, or with apps like MountUSB.

Why can't I get the latest version of Ringdroid?

The version of Ringdroid available on the Play Store depends on the system running on your device:

  • 1.6 ('Donut') to 2.3.7 ('Gingerbread'): version 2.5
  • 3.0 ('Honeycomb') to 4.0.4 ('Ice Cream Sandwich'): version 2.6
  • 4.1 ('Jelly Bean') and higher: latest version (2.7 or higher)

You can still download and install an older version of Ringdroid using one of the APKs.

If you installed Ringdroid manually you may have to uninstall it first before being able to install the latest version from the Play Store.

What are the permissions required by Ringdroid, and why are they needed?

Here is the list of permissions required by Ringdroid (version 2.7.2 and above):

  • Read/Modify Contacts: Ringdroid lets you easily assign ringtones to specific contacts. It therefore needs to have access to your list of contacts and have permission to modify them to set the ringtone.
  • Modify System Settings: This permission is required to set your default phone ringtone or notification ringtone directly from Ringdroid.
  • Read/Modify Contents on External Storage: Ringdroid saves the new ringtones on the external storage (e.g. SD card) and so needs access to it.
  • Record Audio: Ringdroid needs access to the microphone so that you can record your own ringtone instead of using one of your music files.

How do I delete ringtones I created?

Just open Ringdroid, long-press on the name of a sound and choose Delete from the pop-up menu.

What information is sent if I opt-in to sending anonymous data to Ringdroid.com?

Note: This option has been removed in version 2.7 and higher and is no longer working in version 2.6 and lower.

After you've saved at least two ringtones using Ringdroid, you get a prompt that asks you:

Okay to send anonymous data about the ringtones and other sounds you create to Ringdroid.com so we can collect statistics?

If you click "OK to send", Ringdroid will upload the following information every time you save a ringtone:

  1. Information about the song (title, artist, album, year, filename)
  2. The Android version number of your phone (like 2.2)
  3. The Ringdroid version
  4. A randomly-generated unique ID to prevent abuse and duplicates

No information about your user name, phone number, or anything personal like that is sent!

If you don't want this information sent, just click "Never" when prompted.

I clicked "OK to send", but I don't want Ringdroid collecting that information anymore!

You can reset Ringdroid to its default settings, which will clear your preferences and your unique ID. That will stop Ringdroid from sending any more data. To reset Ringdroid:

  • Open Settings -> Applications -> Manage Applications -> Ringdroid
  • Click "Clear Data"

I assigned a ringtone to a contact, but it didn't work!

This was a bug in older versions. Upgrade to Ringdroid 2.4 or higher.

No matter where I move the sliders, it always plays the song from the beginning.

This is a bug in the HTC Hero / Droid Eris. Ringdroid 2.3 tries to fix this problem. If you're still experiencing it, reboot your phone and uninstall and reinstall Ringdroid. If that still doesn't fix it, post more information about what kind of phone you have to this list.

I got an error while saving

  1. In version 2.7 we started using the device audio decoder and encoder to read and save audio files. Right now it only saves in AAC format (.m4a). However this seems to be an issue for some devices and we are working on a solution to fix this problem.
  2. Is your handset connected to your computer via USB? Try disconnecting it first.
  3. Is your selection very short? Android has problems with very short sound files; try making it at least one second long.
  4. Is there a problem with your SD card? Try removing it and inserting it again.
  5. If all else fails, reboot your handset (turn it off and then on).
  6. If the problem persists, email ringdroid-support@google.com and tell us as much information as possible about the error you're getting.

It sounds distorted or funny!

Is the original music distorted? Try opening the original music with the "Music" application. If the original music is distorted too, then the problem is with Android or with the T-mobile G1. Try converting your sound to a different format with a program like Audacity for your PC.

Is the original fine, but the saved ringtone is distorted? Please email the file to ringdroid-support@google.com and we will try to fix the problem in the next version.

I can't hear the alarm!

On Android there is a separate volume control for alarms. Go to the Alarm Clock application, and edit the alarm sound for one of your alarms. Click on one of the alarm sounds to hear a preview. If you don't hear anything, or if it's too quiet, press your volume controls while it's playing. You'll see a pop-up window that shows the alarm volume.

Alternatively, download one of the free "Volume" control applications from the Market, many of which will let you set the volume for Music, Ringtones, and Alarms independently.

How do I zoom?

Use two fingers to zoom in and out, just as you might with other apps on your Android device. (Older versions of Ringdroid had zoom buttons, but we removed those years ago.)

I see advertisements in the app. Is my Ringdroid authentic?

There is only one official distribution of the Ringdroid open-source project; it does not, and never will, contain ads. Here is a direct link to the original Ringdroid app:

https://play.google.com/store/apps/details?id=com.ringdroid

I have a feature request

Please fill out our survey.

I found a bug!

Please check the other questions, above. If it isn't covered, please email your bug report to ringdroid-support@google.com. Please include as much information as possible, otherwise there's no way we can help you. If you have a problem with just one particular sound file, please email us the file. We don't mind big attachments, so don't be afraid to send us a big file. Please, just one file, though.

Can I help?

We need volunteers to help edit this website and help out users. Please email ringdroid-support@google.com and tell us your Google account email address if you'd like to be given access to edit the website. Please tell us specifically where you think you can help, and if you have any previous writing experience, technical experience, or web design experience, let us know.

If you're a developer, check out the Developers page to see how you can help improve Ringdroid!