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Where can I get help?

Contact us per email or use our public forum.

What is one credit?

You can use the estimator in the dashboard to roughly estimate the necessary credits per day, but note that it can give precise results only in standard cases.

If you need an better estimate contact us or read through the following steps:

  • one Routing API request costs 1 credit. Every 10 via-points cost 1 more credit. E.g. 11 via-points cost 2 credits, 21 via-points costs 3 credits and so on. And if you specify optimize=true the credits will be multiplied by 10 i.e. one requests costs 10 credits for 1 to 10 locations, 20 credits for 11 to 20 locations and so on. Changing the parameter algorithm costs additionally 2 credits, i.e. calculating the alternative route between two points costs 1+2=3 credits.
  • one Geocoding API request for the providers default and gisgraphy costs 0.3 credits. For the providers nominatim and opencagedata it costs 0.9 credits. This might change in the future if the external providers change their pricing.
  • the costs for one Route Optimization API request depends on the number of vehicles and unique locations and is calculated as vehicles * locations and is at least 10 credits. For custom packages a location independent credit calculation can be arranged. Please note that GET requests to fetch the solution have a tiny cost of 0.05 credits per request to reduce heavy polling.
  • the costs of one Map Matching API request costs certain credits calculated by the formula input_locations / 100 but at least 1 credit.
  • the costs of one Matrix API request are calculated as follows: If either the number of origins or the number of destinations is less than 20, it costs origins * destinations / 2 credits. For bigger matrices we use a more favourable formular: MAX_OF(origins, destinations) * 10. In both cases at least 1 credit is charged. For example, if you have 2 origins and 10 destinations, 2 * 10 / 2 = 10 credits will be charged. If you have 30 origins and 40 destinations, the required credits amount to 40 * 10 = 400. If you have one-to-N matrices like 1-to-100, then always the origins*destinations/2 formula applies.
  • the costs for one Isochrone API request is 5 credits for every minute it explores and at least 10 credits. E.g. if you set the time_limit to 20 minutes then this request will cost 5*20=100 credits.

How many daily credits do I have?

The daily credit limits for the Directions API are listed in the dashboard and depend on the selected package.

What happens if I go over the credit limit?

Your API key will not stop working. If this happens frequently, we'll contact you to discuss this.

What happens if I go over the location limit?

Location limits are hard limits and you'll get an error e.g. for the Routing API (max. via points), the Route Optimization API (max. services/shipments), for the Matrix API (max. locations) or for the Map Matching API (max. measurements).

What are the rate limits?

The request limit depend on the package and are listed in the footnotes here.

Why is there no Map Tiles API?

We concentrate on routing tools only and recommend the following providers for (vector) tiles: Omniscale, TileHosting and Thunderforest.

Where can I find the documentation or some demos?

Our documentation is available here and some demos are available for every client. And have a look into our references or at GraphHopper Maps for more advanced examples.

A route is wrong or takes too long. How can I fix this?

We are using OpenStreetMap data and rely on the provided information there. The nice thing is: if there is a street missing or a barrier is passable, you can edit this data when you have local knowledge at openstreetmap.org or put a note there so that others fix or investigate it for you.

How long does it take after I updated the data on OpenStreetMap.org?

A change of the data at openstreetmap.org will be considered in our APIs usually after 2 days and at least every week. Except for the Geocoding API: the default provider can take up to 7 weeks and the nominatim provider should be updated within one week.

What if the packages do not fit my needs?

For individual requirements we offer custom packages and support contracts.

Do you offer a discount for an annual contract?

Yes, please see the pricing page to see the different options.

Where can I change my credit card or payment data

This is possible in the overview of the dashboard, then click edit contract and payment.

Can I pay on demand?

It is possible to pay online e.g. per month for a specific amount of credits or requests. If you exceed this you currently do not need to pay for and the requests won't be blocked but we ask you to upgrade if that happens frequently. Please let us know of your needs and we find a solution.

How to cancel, upgrade or downgrade my package?

You can do this in the dashboard on the pricing page.

Do I need to link or mention the use of the GraphHopper Directions API

All paid packages include the white label options and you are not required to link to us. But you can and all users of the free package are required, please see the attribution site for more details about it. Regardless of the GraphHopper attribution you always have to attribtute OpenStreetMap.

What is the difference between the GraphHopper Directions API and the open source projects like the GraphHopper routing engine and the optimization engine jsprit?

The GraphHopper Directions API is a collection of routing related APIs: like the Routing API, the Matrix API, the Route Optimization API and the Geocoding API.

See here for a more detailed comparison.

For example: the Route Optimization API is an efficient way to consume jsprit: properly configured for a lot of use cases, with a proper distance/time matrix calculated from GraphHopper, with a simple JSON API and some advanced featured not in jsprit.

Is it possible to use the GraphHopper Directions API with a custom GraphHopper or jsprit version?

We offer custom setups where it is possible to change vehicle and speed profiles and choose between OpenStreetMap and other data sources.

Can I model a specific vehicle routing problem with your API and if yes, how?

You can get yourself easily familiar with our Route Optimization API using the documentation. We provide every customer support and help to get there vehicle routing problems modeled and solved.

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