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Weekly heads-up email before charging #2224

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duckinator opened this Issue Apr 2, 2014 · 6 comments

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duckinator commented Apr 2, 2014

Reticketed from #1124:

"If you warn me first, it might reduce chargebacks / fraud complaints / failed charges. You can put a link in the warning email back to my account so that I can immediately cancel my giving."

Basically: we want an opt-in weekly email to send people notifications on the day before payday, informing them that we will be charging their credit card, preferably with an estimate.

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@duckinator duckinator added the ★☆☆ label Apr 2, 2014

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duckinator Apr 2, 2014

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We should add a checkbox for this in the new sign-up flow. That can be handled in a separate issue at a later date, however.

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duckinator commented Apr 2, 2014

We should add a checkbox for this in the new sign-up flow. That can be handled in a separate issue at a later date, however.

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duckinator Apr 2, 2014

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This is currently blocked on #89 sign up with or link email address.

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duckinator commented Apr 2, 2014

This is currently blocked on #89 sign up with or link email address.

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chadwhitacre Apr 10, 2015

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+1 from Braintree at #3287 (comment).

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chadwhitacre commented Apr 10, 2015

+1 from Braintree at #3287 (comment).

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chadwhitacre Jan 5, 2016

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E.g. from Shareable:

screen shot 2016-01-05 at 3 12 55 pm

Etc. Etc. It's quite verbose.

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chadwhitacre commented Jan 5, 2016

E.g. from Shareable:

screen shot 2016-01-05 at 3 12 55 pm

Etc. Etc. It's quite verbose.

@chadwhitacre chadwhitacre added the Email label Apr 8, 2016

@chadwhitacre chadwhitacre modified the milestone: Email Apr 8, 2016

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mattbk May 9, 2016

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Loose +1 from Freshdesk:

Why don't you try to charge again for failed payments in the past?

This user's credit card was "processor declined." Maybe if the user was notified beforehand, this could have been prevented?

Related: #3558 (comment)

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mattbk commented May 9, 2016

Loose +1 from Freshdesk:

Why don't you try to charge again for failed payments in the past?

This user's credit card was "processor declined." Maybe if the user was notified beforehand, this could have been prevented?

Related: #3558 (comment)

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chadwhitacre Nov 2, 2017

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Closing in light of our decision to shut down Gratipay.

Thank you all for a great run, and I'm sorry it didn't work out! 😞 💃

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chadwhitacre commented Nov 2, 2017

Closing in light of our decision to shut down Gratipay.

Thank you all for a great run, and I'm sorry it didn't work out! 😞 💃

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