Clarify FAQ item on PayPal withdrawal fee #2020

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merged 1 commit into from Feb 12, 2014

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@patcon
patcon commented Feb 12, 2014

https://www.gittip.com/about/faq.html

Currently reads:

How do I withdraw funds from Gittip?
There are three ways to withdraw funds from Gittip:
[...]
2. Email us to set up a weekly PayPal payout (2% fee, capped at $20).

Context of the copy: #1658

@whit537 can you comment on what exactly you meant with the copy? Is it to say PayPal payout can't be higher than $1000, and if so, can we just say this?

This has twice come to light as causing confusion, as people think that PayPal payouts are capped at $20, rather than the fees:

https://botbot.me/freenode/gittip/msg/10811014/
http://blogs.perl.org/users/peter_rabbitson/2014/02/i-bought-a-weekly-round-for-my-friends.html#comment-1318459

Would also be nice to deeplink into FAQ items, so reticketed in #2019

@whit537
Member
whit537 commented Feb 12, 2014

can you comment on what exactly you meant with the copy? Is it to say PayPal payout can't be higher than $1000, and if so, can we just say this?

The fee is capped at $20. So, by example:

  • $500 payout results in $10 fee.
  • $1,000 payout results in $20 fee.
  • $1,500 payout results in $20 fee.
  • $2,000 payout results in $20 fee.

There's a twist here, in that the fee structure is different for people inside the U.S. For U.S. accounts the fee is capped at $1. Our MassPay script doesn't take this into account yet (haven't needed to, though it's ticketed as #1675).

Email us to set up a weekly PayPal payout (2% fee, capped at $20).

A couple options:

  • Email us to set up a weekly PayPal payout (2% fee).
  • Email us to set up a weekly PayPal payout (2% fee; fee capped at $20).
@whit537 whit537 added the ★★☆ label Feb 12, 2014
@patcon
patcon commented Feb 12, 2014

Ok, good to know. For now, how about this for now? (We can worry about the more confusing fee structure when it's in effect, right?)

(unlimited payout, 2% fee capped at $20)

@ribasushi

Sigh... the facepalm is strong with that one. Please fix this asap ;)
Voting for Email us to set up a weekly PayPal payout (2% fee; fee capped at $20)

@karenetheridge

How about simply linking to a separate page that clearly describes, in detail, the fees involved in every transaction? There's no need to stuff it all into one FAQ page.

@patcon
patcon commented Feb 12, 2014

Good call @karenetheridge. However, at the moment, it really is as simple as a one-liner :)

@patcon patcon self-assigned this Feb 12, 2014
@whit537 whit537 added a commit that referenced this pull request Feb 12, 2014
@whit537 whit537 Clarify PayPal fee a little bit; #2020 dbda6d0
@whit537
Member
whit537 commented Feb 12, 2014

Email us to set up a weekly PayPal payout (2% fee; fee capped at $20)

Implemented in #2021.

@whit537 whit537 merged commit 58181ca into gratipay:master Feb 12, 2014
@patcon patcon deleted the patcon:2020-clarify-paypal-faq branch Feb 12, 2014
@patcon patcon was unassigned by whit537 Apr 17, 2015
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