lncATLAS query not working

[hamadi1]

Hello,
I tried out to use your valuable database for my project. However, I could not do any query.
Could you tell me please how can I solve this issue?

[davidmasp]

Hi hamadi1,

Thanks for your interest in lncATLAS. I am on vacation for a week right now and I'll fully answer you when I am back.

In the meantime though,

• When you connect to the website and you type XIST in the text box, nothing happens? Same when you check the genes in the check-boxes?
• Are you using the front page to obtain the plots or using the get raw data panel?
• I don't think this can cause the issue but, which browser/version are you using?

I quickly checked from my phone and it appears to be working fine. Again, thanks for your interest, hope we can solve it soon.

David

[hamadi1]

Dear David, Thank you for your response. I can confirm that nothing happens when I type a gene name on the text box. I am using the front page to obtain the plots. I tried with google chrome and internet explorer many times but it doesn't work. Furthermore, I should mention that it takes long time to get access to the website. It looks that there is a server problem as well. I am living in South Korea. Please tell me how to solve this issue. Thank you. Best regards. -----------------------Original message----------------------- From: "David Mas-Ponte "<notifications@github.com> To: guigolab/lncATLAS <lncATLAS@noreply.github.com> Cc.: hamadi1 <2017323322@yonsei.ac.kr>,Author <author@noreply.github.com> Sent date: 2017-12-27 18:33:57 GMT +0900 (Asia/Seoul) Title: Re: [guigolab/lncATLAS] lncATLAS query not working (#1) Hi hamadi1,Thanks for your interest in lncATLAS. I am on vacation for a week right now and I'll fully answer you when I am back.In the meantime though,When you connect to the website and you type XIST in the text box, nothing happens? Same when you check the genes in the check-boxes?Are you using the front page to obtain the plots or using the get raw data panel?I don't think this can cause the issue but, which browser/version are you using?I quickly checked from my phone and it appears to be working fine. Again, thanks for your interest, hope we can solve it soon.David— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or mute the thread.

[davidmasp]

Hi hamadi1,

I tried to reproduce your issue but unfortunately, I couldn’t. It works as expected when I test it. We had users that couldn’t connect to the website properly because the firewall of their institution was somehow blocking it. I think it may be your case too. I recommend you to try with another network and check if it works.

Sorry for the inconveniences, if at some point we manage to solve it I’ll update this issue.