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Version: 2.0.2 from March 09th, 2021
Developed by: Andres Mendoza
Help Desk Software HelpDeskZ

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.

Requirements

HelpDeskZ requires:

  • PHP >= 7.3
  • MySQL database
  • ext-intl
  • ext-fileinfo
  • ext-iconv
  • ext-imap
  • ext-mbstring

Installation steps

  • Connect with FTP to the public folder of your server where the rest of your Web site is
  • Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".
    Example: /public_html/support
    Corresponding URL: http://www.site.com/support
  • Upload all HelpDeskZ files to your server.
  • Edit the file /hdz/app/Config/Helpdesk.new.php and complete the required information (Site URL, Database information), rename this file to Helpdesk.php
  • Open /install in your browser, for example (modify to your URL):
    http://www.site.com/support/install
  • The HelpDeskZ setup script will run. Click INSTALL HELPDESKZ and follow the instructions through License agreement, Check Setup and configuration.
  • Before closing the install script DELETE the folder "/hdz/install" from your server!
  • Now it's time to setup your help desk! Open the staff panel in your browser, for example:
    http://www.site.com/support/staff
  • Use the login details that you entered in the installation process.
  • Go to Setup -> General to get to the settings page.
  • Take some time and get familiar with all of the available settings. Most of them should be self-explanatory.
  • Good luck using HelpDeskZ!

Email Piping

HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.

Email IMAP Fetching

HelpDeskZ supports IMAP fetching, this allows the auto-creation of tickets from incoming emails to a set email address.

About

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.

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