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Cannot create ticket with no agent assignment #1317

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scott opened this issue May 28, 2019 · 0 comments · Fixed by #1386

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@scott
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commented May 28, 2019

When creating a ticket from the admin, agent can change the agent assignment such that no assignment is provided. After creating the ticket, it appears that this has succeeded, but clicking on the inbox shows that the ticket has been assigned automatically to the logged in agent creating the ticket.

Instead, it should create a new ticket and leave unassigned.

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