Heroku client internal error. #544

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avi-beetul opened this Issue Sep 2, 2012 · 2 comments

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@avi-beetul

HEROKU_POSTGRESQL_GOLD (DATABASE_URL) ----backup---> b081

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[0KCapturing... 748MB
[0KCapturing... 751MB | ! Heroku client internal error.
! Search for help at: https://help.heroku.com
! Or report a bug at: https://github.com/heroku/heroku/issues/new

Error:       getaddrinfo: Name or service not known (SocketError)
Backtrace:   /usr/lib/ruby/1.9.1/net/http.rb:581:in `initialize'
             /usr/lib/ruby/1.9.1/net/http.rb:581:in `open'
             /usr/lib/ruby/1.9.1/net/http.rb:581:in `block in connect'
             /usr/lib/ruby/1.9.1/timeout.rb:44:in `timeout'
             /usr/lib/ruby/1.9.1/timeout.rb:82:in `timeout'
             /usr/lib/ruby/1.9.1/net/http.rb:581:in `connect'
             /usr/lib/ruby/1.9.1/net/http.rb:574:in `do_start'
             /usr/lib/ruby/1.9.1/net/http.rb:563:in `start'
             /usr/local/heroku/vendor/gems/rest-client-1.6.7/lib/restclient/request.rb:172:in `transmit'
             /usr/local/heroku/vendor/gems/rest-client-1.6.7/lib/restclient/request.rb:64:in `execute'
             /usr/local/heroku/vendor/gems/rest-client-1.6.7/lib/restclient/request.rb:33:in `execute'
             /usr/local/heroku/vendor/gems/rest-client-1.6.7/lib/restclient/resource.rb:51:in `get'
             /usr/local/heroku/lib/heroku/client/pgbackups.rb:70:in `block in get'
             /usr/local/heroku/lib/heroku/client/pgbackups.rb:93:in `check_errors'
             /usr/local/heroku/lib/heroku/client/pgbackups.rb:69:in `get'
             /usr/local/heroku/lib/heroku/client/pgbackups.rb:36:in `get_transfer'
             /usr/local/heroku/lib/heroku/command/pgbackups.rb:213:in `poll_transfer!'
             /usr/local/heroku/lib/heroku/command/pgbackups.rb:87:in `capture'
             /usr/local/heroku/lib/heroku/command.rb:193:in `run'
             /usr/local/heroku/lib/heroku/cli.rb:28:in `start'
             /usr/bin/heroku:24:in `<main>'

Command:     heroku pgbackups:capture --expire --app squawkbox
Plugins:     heroku-pgupgrade
Version:     heroku-toolbelt/2.30.5 (x86_64-linux) ruby/1.9.1

Resetting HEROKU_POSTGRESQL_BROWN (DATABASE_URL)... done

HEROKU_POSTGRESQL_BROWN (DATABASE_URL) <---restore--- a063.dump

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[0KRetrieving... 491MB \ ! Heroku client internal error.
! Search for help at: https://help.heroku.com
! Or report a bug at: https://github.com/heroku/heroku/issues/new

Error:       getaddrinfo: Name or service not known (SocketError)
Backtrace:   /usr/lib/ruby/1.9.1/net/http.rb:581:in `initialize'
             /usr/lib/ruby/1.9.1/net/http.rb:581:in `open'
             /usr/lib/ruby/1.9.1/net/http.rb:581:in `block in connect'
             /usr/lib/ruby/1.9.1/timeout.rb:44:in `timeout'
             /usr/lib/ruby/1.9.1/timeout.rb:82:in `timeout'
             /usr/lib/ruby/1.9.1/net/http.rb:581:in `connect'
             /usr/lib/ruby/1.9.1/net/http.rb:574:in `do_start'
             /usr/lib/ruby/1.9.1/net/http.rb:563:in `start'
             /usr/local/heroku/vendor/gems/rest-client-1.6.7/lib/restclient/request.rb:172:in `transmit'
             /usr/local/heroku/vendor/gems/rest-client-1.6.7/lib/restclient/request.rb:64:in `execute'
             /usr/local/heroku/vendor/gems/rest-client-1.6.7/lib/restclient/request.rb:33:in `execute'
             /usr/local/heroku/vendor/gems/rest-client-1.6.7/lib/restclient/resource.rb:51:in `get'
             /usr/local/heroku/lib/heroku/client/pgbackups.rb:70:in `block in get'
             /usr/local/heroku/lib/heroku/client/pgbackups.rb:93:in `check_errors'
             /usr/local/heroku/lib/heroku/client/pgbackups.rb:69:in `get'
             /usr/local/heroku/lib/heroku/client/pgbackups.rb:36:in `get_transfer'
             /usr/local/heroku/lib/heroku/command/pgbackups.rb:213:in `poll_transfer!'
             /usr/local/heroku/lib/heroku/command/pgbackups.rb:148:in `restore'
             /usr/local/heroku/lib/heroku/command.rb:193:in `run'
             /usr/local/heroku/lib/heroku/cli.rb:28:in `start'
             /usr/bin/heroku:24:in `<main>'

Command:     heroku pgbackups:restore DATABASE 
Plugins:     heroku-pgupgrade
Version:     heroku-toolbelt/2.30.5 (x86_64-linux) ruby/1.9.1
@freeformz
Member

This was likely a client side DNS issue. "getaddrinfo: Name or service not known" means the hostname for the heroku api endpoints could not be resolved by the client.

Not sure what the right thing to do here is since the hostname(s) were resolving a few seconds before.

@wuputah
Contributor
wuputah commented Dec 12, 2012

You likely lost connection to the Internet here, albeit briefly. :(

@wuputah wuputah closed this Dec 12, 2012
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