RTSP credentials for EZVIZ camera

[Nas-au]

The problem

i,m trying to use the ezviz integrations and i get this error

MY Camera: ezviz CB8

Can you help plz

Thanks

What version of Home Assistant Core has the issue?

core-2023.1.5

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

ezviz

Link to integration documentation on our website

https://www.home-assistant.io/integrations/ezviz

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Logger: homeassistant.components.stream.stream.camera.garagecam
Source: components/stream/__init__.py:434
Integration: Stream (documentation, issues)
First occurred: 3:52:22 AM (9 occurrences)
Last logged: 4:33:43 AM

Error from stream worker: Error opening stream (ERRORTYPE_111, Connection refused) rtsp://****:****@10.10.10.159:554
Error from stream worker: Error opening stream (ERRORTYPE_110, Operation timed out) rtsp://****:****@10.10.10.159:554


Logger: libav.tcp
Source: components/stream/worker.py:497
First occurred: 3:52:22 AM (9 occurrences)
Last logged: 4:33:42 AM

Connection to tcp://10.10.10.159:554?timeout=5000000 failed: Connection refused
Connection to tcp://10.10.10.159:554?timeout=5000000 failed: Operation timed out

Additional information

No response

[home-assistant]

Hey there @RenierM26, @BaQs, mind taking a look at this issue as it has been labeled with an integration (ezviz) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of ezviz can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Change the title of the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign ezviz Removes the current integration label and assignees on the issue, add the integration domain after the command.

_{^{(message by CodeOwnersMention)}}

---

ezviz documentation
ezviz source
_{^{(message by IssueLinks)}}

[mdima]

Hi, I get the same error with my CP4...

Thanks,
Michele

[mdima]

ps: my Ezviz user name is my email address... maybe this could be the issue

[Nas-au]

@mdima i don't think so,
i passed the integration my issue is with the RTSP.

[mdima]

@Nas-au yes, the same for me.
It seems also other people (read here) has the same issue, probably RTSP is not enabled on all the models of the Ezviz devices.

[Nas-au]

Yes i think its not enabled, however i tried adding the camera to ivms-4200 on pc and it worked with hikvision protocol port 8000 but i dont think home assistant supports hikvision integration

[danielh83]

I had the same issue and it seems with the latest firmware update 230113 the RTSP port was disabled. After some Google Foo I have found this article -> https://www.effe1.info/come-abilitare-modalita-avanzata-ezviz-studio/ which worked for me. It seems accessing the "advanced function" through the EZVIZ PC Studio software is enabling the RTSP port again.

[Nas-au]

I had the same issue and it seems with the latest firmware update 230113 the RTSP port was disabled. After some Google Foo I have found this article -> https://www.effe1.info/come-abilitare-modalita-avanzata-ezviz-studio/ which worked for me. It seems accessing the "advanced function" through the EZVIZ PC Studio software is enabling the RTSP port again.

Thanks Danielh83
I tried it but did not work i think my CB8 dose not support RTSP at all.

[danielh83]

I had the same issue and it seems with the latest firmware update 230113 the RTSP port was disabled. After some Google Foo I have found this article -> https://www.effe1.info/come-abilitare-modalita-avanzata-ezviz-studio/ which worked for me. It seems accessing the "advanced function" through the EZVIZ PC Studio software is enabling the RTSP port again.

Thanks Danielh83 I tried it but did not work i think my CB8 dose not support RTSP at all.

Well if the camera does not RTSP at all, this tweak will not help. Did RTSP is supported for your camera?
You can check the config and open ports also with the EZVIZ PC Studio under "Advanced" with the walkthrough of my link I have posted. You should see also port 554 been open.

Are you sure you are using the correct RTSP credentials and URL
For my C3W the url is like this: rtsp://admin:PASSWORD@192.168.1.110/H.264
The password is either the initial one which is labeled on the camera or whatever you set the password after setup

[cybreedx]

Also trying to integrate my EZVIZ camera to HA. Also stuck at RTSP credentials window as the OP.

My hardware setup is different as I have,
2x c3w
2x c6cn
1x x5c (NVR)

Tried to configure RTSP credentials for camera or nvr both failed.

Going thru the posts and suggestions here I noticed below on the EZVIS studio desktop application.

Try as I may I could not append any changes on the desktop.

So I went into the NVR and UPNP was disabled. which I promptly enabled. but saw the port # is very different from desktop app.

While the NVR interface shows the ports are active, the desktop app still showed in active.

At a total loss here. Any ideas or suggestions appreciated.

Update:
Digging into the router shows the UPnP ports were properly directed.

[netbios404]

Hi, i have same issues with C6N (firmware 5.3.2 build 230113) and C3W (firmware 5.2.7 build 230113) while it’s working with C1T (firmware 5.3.0 build 220829).

[danielh83]

@cybreedx I am bit confused why you need uPnP for RTSP? The RTSP port is configured under the Menü "Network" and than "General" not NAT. NAT you will, IMHO only need if you want to route or access your camera stream from internet.

Can you check whether in EZVIZ Studio in the network general menü the RTSP port is enabled and you are using the correct RTSP credentials and URL (you can check here https://www.ispyconnect.com/camera/ezviz)

[cybreedx]

@cybreedx I am bit confused why you need uPnP for RTSP? The RTSP port is configured under the Menü "Network" and than "General" not NAT. NAT you will, IMHO only need if you want to route or access your camera stream from internet.

I only dig into UPnP because saw it was inactive on the desktop app (EZVIZ studio). As your prev post said something about RTSP port being disabled. so just went down the rabbit hole :D

Can you check whether in EZVIZ Studio in the network general menü the RTSP port is enabled and you are using the correct RTSP credentials and URL (you can check here https://www.ispyconnect.com/camera/ezviz)

Yesterday I tried to run RTSP stream on VLC no luck. Now I just tested the Agent from ispyconnect. The wizard only found the stream if I try global IP, if I use local IP it does not work.

I am wondering if using the X5C is just adding another layer of complexity. as the cameras all connect to it directly and is on another sub-net (192.168.7.XXX) instead of my main network (192.168.0.XXX)
So confused.

[netbios404]

I confirm that installing Ezviz Studio PC and accessing C6N and C3W cameras through "advanced mode" is solving the issue with firmware 230113.