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chrome-extension
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README.md

README.md

This is super old and no longer maintained.

Freshdesk Enhancements

Freshdesk Enhancements is a Chrome extension that adds functionality to Freshdesk.

Requires

  • NodeJS
  • Chrome

Features

  • Desktop Notifications
  • Agent collision - See if other agents are viewing the same ticket
  • Chat - Chat with other agents from any page

Installation

  • Edit chrome-extension\contentscript.js and modify the serverName and port variables to match your environment
  • Edit chrome-extension\backgroundscript.js
  • Set helpdeskUrl to your custom Freshdesk URL (if you don't have one, just set it to your https://domain.freshdesk.com URL)
  • Set apiUrl to your Freshdesk URL (https://domain.freshdesk.com)
  • Set apiKey to your Freshdesk API Key (found under Profile Settings within Freshdesk)
  • Edit server\settings.json and choose a port for the server to run on
  • Load the extension into Chrome (choose 'Load unpacked extension' and point it to the chrome-extension directory).
  • run npm install from server directory
  • Run the node server
  • That should be it!
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