From 3a553c486391df80d61c7b47d516e60971ad60ba Mon Sep 17 00:00:00 2001
From: Robert Sparks <rjsparks@nostrum.com>
Date: Tue, 26 Oct 2021 23:38:44 +0000
Subject: [PATCH] Use friendlier language when requiring manual assistance with
 account creation. Fixes #3445. Commit ready for merge.  - Legacy-Id: 19464

---
 ietf/ietfauth/tests.py                  |  2 +-
 ietf/templates/registration/manual.html | 10 +++++-----
 2 files changed, 6 insertions(+), 6 deletions(-)

diff --git a/ietf/ietfauth/tests.py b/ietf/ietfauth/tests.py
index 05ec0c2b38..7d719e576f 100644
--- a/ietf/ietfauth/tests.py
+++ b/ietf/ietfauth/tests.py
@@ -149,7 +149,7 @@ def test_create_account_failure(self):
         empty_outbox()
         r = self.client.post(url, { 'email': email })
         self.assertEqual(r.status_code, 200)
-        self.assertContains(r, "Account creation failed")
+        self.assertContains(r, "Additional Assistance Required")
 
     def register_and_verify(self, email):
         url = urlreverse(ietf.ietfauth.views.create_account)
diff --git a/ietf/templates/registration/manual.html b/ietf/templates/registration/manual.html
index 3161bd3cc2..41250c36eb 100644
--- a/ietf/templates/registration/manual.html
+++ b/ietf/templates/registration/manual.html
@@ -9,13 +9,13 @@
 {% block content %}
   {% origin %}
 
-    <h1>Account creation failed</h1>
+    <h1>Additional Assistance Required</h1>
 
     <p>
-       Manual intervention is needed to enable account creation for you.
-       Please send an email to {{ account_request_email }}
-       and explain 1) the situation and 2) your need for an account,
-       in order to receive further assistance.
+        Our apologies, it looks like there was an issue creating your Datatracker account.
+        Please send an email to support@ietf.org and we'll get you set up promptly.
+
+        Best, IETF Secretariat
     </p>
 
 {% endblock %}