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python-intercom

PyPI Version PyPI Downloads Travis CI Build Coverage Status

Not officially supported

Please note that this is NOT an official Intercom SDK. The third party that maintained it reached out to us to note that they were unable to host it any longer. As it was being used by some Intercom customers we offered to host it to allow the current Python community to continue to use it. However, it will not be maintained or updated by Intercom. It is a community maintained SDK. Please see here for the official list of Intercom SDKs

Python bindings for the Intercom API (https://developers.intercom.com/intercom-api-reference).

API Documentation.

Package Documentation.

Upgrading information

Version 3 of python-intercom is not backwards compatible with previous versions.

Version 3 moves away from a global setup approach to the use of an Intercom Client.

Installation

pip install python-intercom

Basic Usage

Configure your client

from intercom.client import Client
intercom = Client(personal_access_token='my_personal_access_token')

Note that certain resources will require an extended scope access token : Setting up Personal Access Tokens

Resources

Resources this API supports:

https://api.intercom.io/users
https://api.intercom.io/contacts
https://api.intercom.io/companies
https://api.intercom.io/counts
https://api.intercom.io/tags
https://api.intercom.io/notes
https://api.intercom.io/segments
https://api.intercom.io/events
https://api.intercom.io/conversations
https://api.intercom.io/messages
https://api.intercom.io/subscriptions
https://api.intercom.io/jobs
https://api.intercom.io/bulk

Examples

Users

# Find user by email
user = intercom.users.find(email="bob@example.com")
# Find user by user_id
user = intercom.users.find(user_id="1")
# Find user by id
user = intercom.users.find(id="1")
# Create a user
user = intercom.users.create(email="bob@example.com", name="Bob Smith")
# Delete a user
user = intercom.users.find(id="1")
deleted_user = intercom.users.delete(user)
# Update custom_attributes for a user
user.custom_attributes["average_monthly_spend"] = 1234.56
intercom.users.save(user)
# Perform incrementing
user.increment('karma')
intercom.users.save(user)
# Iterate over all users
for user in intercom.users.all():
    ...

Admins

# Iterate over all admins
for admin in intercom.admins.all():
    ...

Companies

# Add a user to one or more companies
user = intercom.users.find(email='bob@example.com')
user.companies = [
    {'company_id': 6, 'name': 'Intercom'},
    {'company_id': 9, 'name': 'Test Company'}
]
intercom.users.save(user)
# You can also pass custom attributes within a company as you do this
user.companies = [
    {
        'id': 6,
        'name': 'Intercom',
        'custom_attributes': {
            'referral_source': 'Google'
        }
    }
]
intercom.users.save(user)
# Find a company by company_id
company = intercom.companies.find(company_id='44')
# Find a company by name
company = intercom.companies.find(name='Some company')
# Find a company by id
company = intercom.companies.find(id='41e66f0313708347cb0000d0')
# Update a company
company.name = 'Updated company name'
intercom.companies.save(company)
# Iterate over all companies
for company in intercom.companies.all():
    ...
# Get a list of users in a company
intercom.companies.users(company.id)

Tags

# Tag users
tag = intercom.tags.tag(name='blue', users=[{'email': 'test1@example.com'}])
# Untag users
intercom.tags.untag(name='blue', users=[{'user_id': '42ea2f1b93891f6a99000427'}])
# Iterate over all tags
for tag in intercom.tags.all():
    ...
# Tag companies
tag = intercom.tags.tag(name='blue', companies=[{'id': '42ea2f1b93891f6a99000427'}])

Segments

# Find a segment
segment = intercom.segments.find(id=segment_id)
# Iterate over all segments
for segment in intercom.segments.all():
    ...

Notes

# Find a note by id
note = intercom.notes.find(id=note)
# Create a note for a user
note = intercom.notes.create(
    body="<p>Text for the note</p>",
    email='joe@example.com')
# Iterate over all notes for a user via their email address
for note in intercom.notes.find_all(email='joe@example.com'):
    ...
# Iterate over all notes for a user via their user_id
for note in intercom.notes.find_all(user_id='123'):
    ...

Conversations

# FINDING CONVERSATIONS FOR AN ADMIN
# Iterate over all conversations (open and closed) assigned to an admin
for convo in intercom.conversations.find_all(type='admin', id='7'):
    ...
# Iterate over all open conversations assigned to an admin
for convo in intercom.conversations.find_all(type='admin', id=7, open=True):
    ...
# Iterate over closed conversations assigned to an admin
for convo intercom.conversations.find_all(type='admin', id=7, open=False):
    ...
# Iterate over closed conversations for assigned an admin, before a certain
# moment in time
for convo in intercom.conversations.find_all(
        type='admin', id= 7, open= False, before=1374844930):
    ...

# FINDING CONVERSATIONS FOR A USER
# Iterate over all conversations (read + unread, correct) with a user based on
# the users email
for convo in intercom.onversations.find_all(email='joe@example.com',type='user'):
    ...
# Iterate over through all conversations (read + unread) with a user based on
# the users email
for convo in intercom.conversations.find_all(
        email='joe@example.com', type='user', unread=False):
    ...
# Iterate over all unread conversations with a user based on the users email
for convo in intercom.conversations.find_all(
        email='joe@example.com', type='user', unread=true):
    ...

# FINDING A SINGLE CONVERSATION
conversation = intercom.conversations.find(id='1')

# INTERACTING WITH THE PARTS OF A CONVERSATION
# Getting the subject of a part (only applies to email-based conversations)
conversation.rendered_message.subject
# Get the part_type of the first part
conversation.conversation_parts[0].part_type
# Get the body of the second part
conversation.conversation_parts[1].body

# REPLYING TO CONVERSATIONS
# User (identified by email) replies with a comment
intercom.conversations.reply(
    type='user', email='joe@example.com',
    message_type='comment', body='foo')
# Admin (identified by email) replies with a comment
intercom.conversations.reply(
    type='admin', email='bob@example.com',
    message_type='comment', body='bar')
# User (identified by email) replies with a comment and attachment
intercom.conversations.reply(id=conversation.id, type='user', email='joe@example.com', message_type='comment', body='foo', attachment_urls=['http://www.example.com/attachment.jpg'])

# Open
intercom.conversations.open(id=conversation.id, admin_id='123')

# Close
intercom.conversations.close(id=conversation.id, admin_id='123')

# Assign
intercom.conversations.assign(id=conversation.id, admin_id='123', assignee_id='124')

# Reply and Open
intercom.conversations.reply(id=conversation.id, type='admin', admin_id='123', message_type='open', body='bar')

# Reply and Close
intercom.conversations.reply(id=conversation.id, type='admin', admin_id='123', message_type='close', body='bar')

# ASSIGNING CONVERSATIONS TO ADMINS
intercom.conversations.reply(id=conversation.id, type='admin', assignee_id=assignee_admin.id, admin_id=admin.id, message_type='assignment')

# MARKING A CONVERSATION AS READ
intercom.conversations.mark_read(conversation.id)

Full loading of an embedded entity

# Given a conversation with a partial user, load the full user. This can be
# done for any entity
intercom.users.load(conversation.user)

Sending messages

# InApp message from admin to user
intercom.messages.create(**{
    "message_type": "inapp",
    "body": "What's up :)",
    "from": {
        "type": "admin",
        "id": "1234"
    },
    "to": {
        "type": "user",
        "id": "5678"
    }
})

# Email message from admin to user
intercom.messages.create(**{
    "message_type": "email",
    "subject": "Hey there",
    "body": "What's up :)",
    "template": "plain", # or "personal",
    "from": {
        "type": "admin",
        "id": "1234"
    },
    "to": {
        "type": "user",
        "id": "536e564f316c83104c000020"
    }
})

# Message from a user
intercom.messages.create(**{
    "from": {
        "type": "user",
        "id": "536e564f316c83104c000020"
    },
    "body": "halp"
})

# Message from admin to contact
intercom.messages.create(**{
    'body': 'How can I help :)',
    'from': {
        'type': 'admin',
        'id': '1234'
    },
    'to': {
        'type': 'contact',
        'id': '536e5643as316c83104c400671'
    }
})

# Message from a contact
intercom.messages.create(**{
    'from' => {
        'type': 'contact',
        'id': '536e5643as316c83104c400671'
    },
    'body': 'halp'
})

Events

import time

intercom.events.create(
    event_name='invited-friend',
    created_at=int(time.mktime(time.localtime())),
    email=user.email,
    metadata={
        'invitee_email': 'pi@example.org',
        'invite_code': 'ADDAFRIEND',
        'found_date': 12909364407
    }
)

# Retrieve event list for user with id:'123abc'
intercom.events.find_all(type='user', "intercom_user_id"="123abc)

Metadata Objects support a few simple types that Intercom can present on your behalf

current_user = intercom.users.find(id="1")

intercom.events.create(
    event_name="placed-order",
    email=current_user.email,
    created_at=1403001013,
    metadata={
        'order_date': time.mktime(time.localtime()),
        'stripe_invoice': 'inv_3434343434',
        'order_number': {
            'value': '3434-3434',
            'url': 'https://example.org/orders/3434-3434'
        },
        'price': {
            'currency': 'usd',
            'amount': 2999
        }
    }
)

The metadata key values in the example are treated as follows-

  • order_date: a Date (key ends with '_date').
  • stripe_invoice: The identifier of the Stripe invoice (has a 'stripe_invoice' key)
  • order_number: a Rich Link (value contains 'url' and 'value' keys)
  • price: An Amount in US Dollars (value contains 'amount' and 'currency' keys)

Contacts

Contacts represent logged out users of your application.

# Create a contact
contact = intercom.leads.create(email="some_contact@example.com")

# Update a contact
contact.custom_attributes['foo'] = 'bar'
intercom.leads.save(contact)

# Find contacts by email
contacts = intercom.leads.find_all(email="some_contact@example.com")

# Merge a contact into a user
user = intercom.users.find(id="1")
intercom.leads.convert(contact, user)

# Delete a contact
intercom.leads.delete(contact)

Counts

# App-wide counts
intercom.counts.for_app()

# Users in segment counts
intercom.counts.for_type(type='user', count='segment')

Subscriptions

Subscribe to events in Intercom to receive webhooks.

# create a subscription
intercom.subscriptions.create(url='http://example.com', topics=['user.created'])

# fetch a subscription
intercom.subscriptions.find(id='nsub_123456789')

# list subscriptions
intercom.subscriptions.all():
    ...

Errors

You do not need to deal with the HTTP response from an API call directly. If there is an unsuccessful response then an error that is a subclass of intercom.Error will be raised. If desired, you can get at the http_code of an Error via it's http_code method.

The list of different error subclasses are listed below. As they all inherit off IntercomError you can choose to except IntercomError or the more specific error subclass:

AuthenticationError
ServerError
ServiceUnavailableError
ServiceConnectionError
ResourceNotFound
BadGatewayError
BadRequestError
RateLimitExceeded
MultipleMatchingUsersError
HttpError
UnexpectedError

Rate Limiting

Calling your clients rate_limit_details returns a dict that contains details about your app's current rate limit.

intercom.rate_limit_details
# {'limit': 180, 'remaining': 179, 'reset_at': datetime.datetime(2014, 10, 07, 14, 58)}

Running the Tests

Unit tests:

nosetests tests/unit

Integration tests:

INTERCOM_PERSONAL_ACCESS_TOKEN=xxx nosetests tests/integration