Stuck at "Logging you in..." screen

[fasterthanlime]

This is a follow-up to https://itch.io/t/300173/login-slow-down

Please reply to this thread with:

• Your OS
• Your Firewall software, if any
• Your Antivirus software, if any
• %APPDATA%\itch\logs\itch.txt as an attachment

In addition, please reply to those questions:

• Did you ever log in successfully with itch v25 before?
• Did you log in with your username or with your e-mail?
• Do you have two-factor authentication enabled?

Finally, please do the following:

• Start the app
• Press Ctrl+Shift+C to open the Developer Tools
• Try to log in
• When you're stuck at "Logging you in...", take and attach screenshots of
  • The Console tab
  • The Network tab

Thanks!

[Justice110]

Win 10
Win 10 Firewall
Stopzilla Anti

Did you ever log in successfully with itch v25 before?
No
Did you log in with your username or with your e-mail?
Both
Do you have two-factor authentication enabled?
No
itch.txt

[fasterthanlime]

Thanks for the detailed response!

Stopzilla Anti

I'm not familiary with that AV software. Does it pop up a notification when it blocks or quarantine? Or is there a log of its actions somewhere?

Also: does it have a whitelist feature? If so, could you try whitelisting the folders listed in the "Antivirus software" section of this page: https://itch.io/docs/itch/installing/windows.html

[Justice110]

No pop up comes up it wouldn't have not allowed me to open the application

[fasterthanlime]

No pop up comes up

Can you check my other questions from that last comment?

it wouldn't have not allowed me to open the application

It's not that simple really - Antivirus software might be fine with an application launching, but then block it from reading or writing to a file, or establishing a network connection.

Besides, the itch app uses other executables to work:

butler in particular is used to make all itch.io API requests, so it is used for login. Normally I'd expect it to fail earlier (and mention that you might need to whitelist some folders), not to just be stuck forever, but I'm not entirely sure how StopZilla works, so, that's why I'm fishing for more info!

[fasterthanlime]

Closing due to inactivity. For more about AV see #1717