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Get a registration key #10351

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cyberduck opened this issue Jun 6, 2018 · 3 comments
Closed

Get a registration key #10351

cyberduck opened this issue Jun 6, 2018 · 3 comments

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@cyberduck
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cyberduck commented Jun 6, 2018

ea92a63 created the issue

I placed an order for the Cyberduck and when I went to get a registration key it said no email found. My order is below.

Hi there,

Thanks for shopping with us on Monday, April 30, 2018.

Any downloads you bought (except pre-orders) are available now.

Order 9360050459

Cyberduck Cyberduck
( iterate )
Quantity 1
$23.99

Subtotal $23.99
Tax $0.00
Total $23.99

@cyberduck
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cyberduck commented Jun 6, 2018

@dkocher commented

From which website did you purchase? Registration keys can be purchased from us at https://cyberduck.io/donate or you purchase from the Windows Store or Mac App Store. Please write to support@cyberduck.io for a follow up.

@cyberduck
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cyberduck commented Jun 6, 2018

ea92a63 commented

I bought from windows

@cyberduck
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cyberduck commented Jun 6, 2018

@dkocher commented

You do not need a registration key to run the version purchased from the Windows Store. Please uninstall Cyberduck (if previously installed the version downloaded from our website) and install again from the Windows Store.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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