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download fails in Cyberduck (but works if done via command line FTP) #10558

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cyberduck opened this issue Dec 14, 2018 · 5 comments
Closed

download fails in Cyberduck (but works if done via command line FTP) #10558

cyberduck opened this issue Dec 14, 2018 · 5 comments

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@cyberduck
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@cyberduck cyberduck commented Dec 14, 2018

a6c8a9a created the issue

Download os a 95 MB file stays in "downloading" state forever within the Transfer window. After a while I see a message Authenticating, then an attempt to download again, then another attempt then a message transfer failed but the transfer window still trying to download with the yellow dot and no progress. A small file with the correct name is created in the download directory.

the same ftp get from command line works without any problem.

It is not possible to stop the transfer as all toolbar buttons are grayed-out and I need to quit the application

OSX 10.14 Mojave on MacBookPro

LOG:

220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 15:55. Server port: 21.
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
USER XXX
331 User s2g OK. Password required
PASS *********
230 OK. Current restricted directory is /
FEAT
211-Extensions supported:
 MDTM
 SIZE
 MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
 MLSD
211 END
SYST
215 UNIX Type: L8
PWD
257 "/" is your current location
CWD /
250 CWD command successful.
TYPE A
200 Command okay.
PORT 10,176,19,41,196,96
200 PORT command successful.
MLSD
150 File status okay; about to open data connection.
type=cdir;sizd=4096;modify=20180615131403;UNIX.mode=02750;UNIX.uid=583;UNIX.gid=581;unique=811g6800028; .
type=pdir;sizd=4096;modify=20180615131403;UNIX.mode=02750;UNIX.uid=583;UNIX.gid=581;unique=811g6800028; ..
type=file;size=10;modify=20151209114847;UNIX.mode=0644;UNIX.uid=0;UNIX.gid=581;unique=811g68002f3; .bashrc
type=file;size=13;modify=20150604120553;UNIX.mode=02700;UNIX.uid=583;UNIX.gid=581;unique=811g68002f4; .ftpquota
type=dir;sizd=4096;modify=20180612192208;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc03e; data-exchange
type=dir;sizd=4096;modify=20160211102053;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc03f; documentation
type=dir;sizd=4096;modify=20180615131403;UNIX.mode=02755;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc040; products
226 Transfer complete, closing data connection.
CWD /products
250 CWD command successful.
TYPE A
200 Command okay.
PORT 10,176,19,41,196,109
200 PORT command successful.
MLSD
150 File status okay; about to open data connection.
type=cdir;sizd=4096;modify=20180615131403;UNIX.mode=02755;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc040; .
type=pdir;sizd=4096;modify=20180615131403;UNIX.mode=02750;UNIX.uid=583;UNIX.gid=581;unique=811g6800028; ..
type=dir;sizd=4096;modify=20150219160410;UNIX.mode=02755;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc061; DFDL4S
type=dir;sizd=4096;modify=20150219160627;UNIX.mode=02755;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc062; Esov
type=dir;sizd=4096;modify=20150219160227;UNIX.mode=02755;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc063; STMA
type=dir;sizd=4096;modify=20160520110946;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc064; openSF
type=dir;sizd=4096;modify=20150219160435;UNIX.mode=02755;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc065; s2g
226 Transfer complete, closing data connection.
CWD /products/openSF
250 CWD command successful.
TYPE A
200 Command okay.
PORT 10,176,19,41,196,110
200 PORT command successful.
MLSD
150 File status okay; about to open data connection.
type=cdir;sizd=4096;modify=20160520110946;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc064; .
type=pdir;sizd=4096;modify=20180615131403;UNIX.mode=02755;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc040; ..
type=dir;sizd=4096;modify=20181128151911;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc07f; documentation
type=dir;sizd=4096;modify=20181214120547;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc080; src
type=dir;sizd=4096;modify=20181214120515;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc081; sw
226 Transfer complete, closing data connection.
CWD /products/openSF/sw
250 CWD command successful.
TYPE A
200 Command okay.
PORT 10,176,19,41,196,111
200 PORT command successful.
MLSD
150 File status okay; about to open data connection.
type=cdir;sizd=4096;modify=20181214120515;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc081; .
type=pdir;sizd=4096;modify=20160520110946;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc064; ..
type=dir;sizd=4096;modify=20161130161152;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g84f6001; 2016.11.30_V03.05.03.00
type=dir;sizd=4096;modify=20161219101532;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g8520116; 2016.12.19_V03.02.01.00_OSFI
type=dir;sizd=4096;modify=20170105001404;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g87d8066; 2017.01.05_V01.03.00.00_OSFEG
type=dir;sizd=4096;modify=20170502081217;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebe006; 2017.05.02_V03.03.00.00_OSFI
type=dir;sizd=4096;modify=20170530183805;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g84f2006; 2017.05.31_V03.06.11.00
type=dir;sizd=4096;modify=20170605091548;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ec0006; 2017.06.05_V03.06.12.00
type=dir;sizd=4096;modify=20170609132501;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ec0013; 2017.06.09_V03.07.00.00
type=dir;sizd=4096;modify=20171117132830;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g93600ab; 2017.11.17_V01.08.00-alpha_ParameterEditorRCP
type=dir;sizd=4096;modify=20171218170753;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g936e4de; 2017.12.18_V03.07.01.00
type=dir;sizd=4096;modify=20180111140501;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g937e69a; 2018.01.09_V03.07.01.01
type=dir;sizd=4096;modify=20180112152030;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g9392003; 2018.01.12_V03.07.01.02
type=dir;sizd=4096;modify=20180116140113;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g9394490; 2018.01.16_V03.07.01.02b_oldPE
type=dir;sizd=4096;modify=20180215145427;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g935a4d1; 2018.02.15_V01.09.00-alpha_ParameterEditorRCP
type=dir;sizd=4096;modify=20180420133111;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g94bc350; 2018.04.20_V01.10.00-alpha_ParameterEditorRCP
type=dir;sizd=4096;modify=20180522070346;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g94ce0a8; 2018.04.20_V01.11.00-alpha_ParameterEditorRCP
type=dir;sizd=4096;modify=20180523104715;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g94cc2bb; 2018.05.21_V03.07.02-alpha
type=dir;sizd=4096;modify=20180606173451;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g97d0001; 2018.06.06_V01.11.1.BETA_ParameterEditorRCP
type=dir;sizd=4096;modify=20180620132408;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g981c007; 2018.06.15_V03.07.02
type=dir;sizd=4096;modify=20181029120540;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g9956007; 2018.10.29_V03.07.03.BETA
type=dir;sizd=4096;modify=20181120184936;UNIX.mode=02775;UNIX.uid=636;UNIX.gid=581;unique=811g999c007; 2018.11.20_V03.07.03_BETA2
type=dir;sizd=4096;modify=20181210174827;UNIX.mode=02775;UNIX.uid=636;UNIX.gid=581;unique=811g9c40001; 2018.12.10_V03.07.03_BETA3
type=dir;sizd=4096;modify=20181214142622;UNIX.mode=02775;UNIX.uid=636;UNIX.gid=581;unique=811g9c4c001; 2018.12.14_V03.07.03
226 Transfer complete, closing data connection.
CWD /products/openSF/sw/2018.12.14_V03.07.03
250 CWD command successful.
TYPE A
200 Command okay.
PORT 10,176,19,41,196,112
200 PORT command successful.
MLSD
150 File status okay; about to open data connection.
type=cdir;sizd=4096;modify=20181214142622;UNIX.mode=02775;UNIX.uid=636;UNIX.gid=581;unique=811g9c4c001; .
type=pdir;sizd=4096;modify=20181214120515;UNIX.mode=02775;UNIX.uid=583;UNIX.gid=581;unique=811g6ebc081; ..
type=file;size=99745235;modify=20181214142621;UNIX.mode=0774;UNIX.uid=636;UNIX.gid=581;unique=811g9c4c009; openSF_linux64_3.7.3.sh
type=file;size=101523456;modify=20181214142622;UNIX.mode=0774;UNIX.uid=636;UNIX.gid=581;unique=811g9c4c008; openSF_macosx_3.7.3.dmg
type=file;size=107080704;modify=20181214142623;UNIX.mode=0774;UNIX.uid=636;UNIX.gid=581;unique=811g9c4c00a; openSF_win64_3.7.3.exe
type=file;size=461;modify=20181214142622;UNIX.mode=0774;UNIX.uid=636;UNIX.gid=581;unique=811g4e12001; sha512sums
type=file;size=887;modify=20181214121916;UNIX.mode=0774;UNIX.uid=636;UNIX.gid=581;unique=811g9c4c00c; updates.xml
226 Transfer complete, closing data connection.





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@cyberduck
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@cyberduck cyberduck commented Jan 23, 2019

@dkocher commented

Can you reproduce this issue with version 6.9.0?

@cyberduck
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@cyberduck cyberduck commented Feb 15, 2019

a6c8a9a commented

Replying to [comment:3 dkocher]:

Can you reproduce this issue with version 6.9.0?

Yes. On 6.9.0 (latest version available at this moment) download still fails.
Cyberduck tries multiple times and then fails with error message, while the transfer is fine from the command line.

@cyberduck
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@cyberduck cyberduck commented Feb 15, 2019

a6c8a9a commented

Tested today with version 6.9.3.
Same problem.
The client keeps attempting the download over and over eventually stopping without successful transfer:


200 PORT command successful.
RETR /products/openSF/sw/2019.02.15_V03.07.04_BETA1/openSF_3.7.4_SNAPSHOT.zip
TYPE I
200 Command okay.
PORT 10,176,36,198,198,185
200 PORT command successful.
RETR /products/openSF/sw/2019.02.15_V03.07.04_BETA1/openSF_3.7.4_SNAPSHOT.zip
TYPE I
200 Command okay.
PORT 10,176,36,198,198,190
200 PORT command successful.
RETR /products/openSF/sw/2019.02.15_V03.07.04_BETA1/openSF_3.7.4_SNAPSHOT.zip
TYPE I
200 Command okay.
PORT 10,176,36,198,198,230
200 PORT command successful.
RETR /products/openSF/sw/2019.02.15_V03.07.04_BETA1/openSF_3.7.4_SNAPSHOT.zip
TYPE I
200 Command okay.
PORT 10,176,36,198,198,237
.....

@cyberduck
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@cyberduck cyberduck commented Mar 9, 2019

@dkocher commented

Replying to [comment:5 michelezundo]:

Tested today with version 6.9.3.
Same problem.
The client keeps attempting the download over and over eventually stopping without successful transfer:


200 PORT command successful.
RETR /products/openSF/sw/2019.02.15_V03.07.04_BETA1/openSF_3.7.4_SNAPSHOT.zip
TYPE I
200 Command okay.
PORT 10,176,36,198,198,185
200 PORT command successful.
RETR /products/openSF/sw/2019.02.15_V03.07.04_BETA1/openSF_3.7.4_SNAPSHOT.zip
TYPE I
200 Command okay.
PORT 10,176,36,198,198,190
200 PORT command successful.
RETR /products/openSF/sw/2019.02.15_V03.07.04_BETA1/openSF_3.7.4_SNAPSHOT.zip
TYPE I
200 Command okay.
PORT 10,176,36,198,198,230
200 PORT command successful.
RETR /products/openSF/sw/2019.02.15_V03.07.04_BETA1/openSF_3.7.4_SNAPSHOT.zip
TYPE I
200 Command okay.
PORT 10,176,36,198,198,237
.....

Try to switch to Passive (PASV) transfer mode. See FTP Connect Mode.

@cyberduck cyberduck closed this Mar 9, 2019
@cyberduck
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@cyberduck cyberduck commented Mar 26, 2019

a6c8a9a commented

Can be closed. The problem was traced to FTP proxy that downloads the full file for virus scanning before coming back to client. It required setting the timeout to >120 sec.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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