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Changed by Apple ID for Apple Store #10804

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cyberduck opened this issue Sep 13, 2019 · 3 comments
Closed

Changed by Apple ID for Apple Store #10804

cyberduck opened this issue Sep 13, 2019 · 3 comments
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appstore Mac App Store bug thirdparty Issue caused by third party

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@cyberduck
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cyberduck commented Sep 13, 2019

0dade7b created the issue

Hi, I bought cyberduck through the Apple Store using Apple ID rrandor@gmail.com. I have deleted that Apple ID and am now only using Apple ID roger@canhealyourself.com. But I cant download a new or updated Cyberduck because, of course, Apple store wants the old ID. Can you resolve this? Thanks

@cyberduck
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cyberduck commented Sep 14, 2019

@dkocher commented

Please reach out to Apple App Store Support.

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cyberduck commented Sep 16, 2019

0dade7b commented

I did. THey wouldnt help.

@cyberduck
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cyberduck commented Sep 17, 2019

@dkocher commented

I am sorry but we are unable to assist with purchases in the Mac App Store. I assume that your purchase history is lost if you deleted your previous Apple ID instead of renaming it.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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Labels
appstore Mac App Store bug thirdparty Issue caused by third party
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