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'request support' link on help page uses the disruptive 'mailto' format #11426

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cyberduck opened this issue Dec 11, 2020 · 3 comments
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@cyberduck
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cyberduck commented Dec 11, 2020

b4632aa created the issue

Changing the default mail app for web links is problematic for some of us. Every time I come to the site to get support, I forget and click the 'request support' link which opens the Mac Mail app, dragging my computer down and opening a thousand unsent emails. I don't use Mac Mail, so this is a tedious waste of time.

Perhaps you can simple show an email address, rather than displaying what looks like a link/button but is in reality an email app launching button.

@cyberduck
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cyberduck commented Dec 11, 2020

@dkocher commented

Set your default email application in Mail → Preferences → General → Default email reader.

@cyberduck
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cyberduck commented Dec 11, 2020

b4632aa commented

Not helpful.

If I were using another app that would work but if you use Gmail, you cannot configure your browser as an email app.

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cyberduck commented Dec 11, 2020

b4632aa commented

See this article from the Nielsen Norman Group (https://www.nngroup.com/articles/mailing-list-usability/)

"mailto links violate the basic assumption on the web that clicking a link will cause a new page to be displayed. Instead they surprise and annoy the user by dumping them into a different application."

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 27, 2021
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