No response from support team

[cyberduck]

e82b627 created the issue

Dear CyberDuck,

I have sent the support team an email since Sunday, however I still not yet received any response so far. I wonder is there any problem with my email? Maybe it jumped to the spam folder? Thank you very much for your help.

I cannot share the email content due to privacy, however the email I used is the same with the email of this account.