Crash opening Info window

[cyberduck]

anonymous created the issue

Try to get some information about folders. With cmd + i or Menu - Information cyberduck crashes / does not working (spinning beachball).

Try it on different FTP Servers.

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Attachments

• JDB_Cyberduck crash info.txt (42.2 KiB)

[cyberduck]

anonymous commented

Replying to [4536 anonymous]:

Try to get some information about folders. With cmd + i or Menu - Information cyberduck crashes / does not working (spinning beachball).

Try it on different FTP Servers.

Same here! Whenever I try to get info from a uploaded file, Cyberduck crashes :(

[cyberduck]

@dkocher commented

#4532 closed as duplicate.

[cyberduck]

@dkocher commented

#4545 closed as duplicate.

[cyberduck]

@dkocher commented

Please report the localization you are using and attach the crash report and any output you can find in the system.log accessible from the Console.app application in /Applications/Utilities.

[cyberduck]

1c58e1e commented

I also experience this crash with the latest Cyberduck .3.5 (6066). Me too, both with plain FTP and TLS mode. This occurs with a Plesk hosting server, running ProFTPD 1.3.1. Crash report & screen shots enclosed.

This FTP site is known to be a bit flakey - sometimes manual actions via FireFTP fail with obscure permission problems even when the owner logs in. Still, this should not lead to application crashes. If it helps, I can give you a temporary login to this Swiss hosting site (yoursite.ch).

Unrelated topic but still curious - is it expected that Cyberduck has two help menus?

[cyberduck]

@ylangisc commented

Please send us a temporary login to feedback@cyberduck.ch. Thanks for helping us to sort out this issue.

[cyberduck]

Pete_C commented

I also get crashes/beachball on Cmd-I or "Get Info" on files, with FTP-SSL.

[cyberduck]

Pete_C commented

Okay, that was totally unhelpful of me.
I'm using Snow leopard (10.6.3), Cyberduck Version 3.5 (6066).
Is it relevant that the server I'm accessing is in Japan?

[cyberduck]

@dkocher commented

Replying to [comment:5 John Buehrer <john@…>]:

Unrelated topic but still curious - is it expected that Cyberduck has two help menus?

Not expected. I cannot see this issue here.

[cyberduck]

@dkocher commented

Replying to [comment:5 John Buehrer <john@…>]:

I also experience this crash with the latest Cyberduck .3.5 (6066). Me too, both with plain FTP and TLS mode. This occurs with a Plesk hosting server, running ProFTPD 1.3.1. Crash report & screen shots enclosed.

This FTP site is known to be a bit flakey - sometimes manual actions via FireFTP fail with obscure permission problems even when the owner logs in. Still, this should not lead to application crashes. If it helps, I can give you a temporary login to this Swiss hosting site (yoursite.ch).

Thanks for the login credentials. Unfortunately we can still not reproduce the issue. Can you send us additionally

• Your preferences in ~/Library/Preferences/ch.sudo.cyberduck.plist
• The output in system.log from Console.app.

[cyberduck]

@dkocher commented

Output in system.log shows there is a out of bounds issue in a control.

*** -[NSCFArray objectAtIndex:]: index (-1( or possibly larger)) beyond bounds (4)

[cyberduck]

@dkocher commented

Fixed in ed13488. As a workaround to this issue, open a Terminal.app and paste

defaults write ch.sudo.cyberduck info.toolbar.selected 0

[cyberduck]

@dkocher commented

Added missing default values in f3c58fb.