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Rackspace Default Region not selected in "Create new folder" window for Cloud Files #7678

cyberduck opened this issue Dec 12, 2013 · 2 comments


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b384594 created the issue

We were contacted by a customer who uses Cyberduck because he inadvertently stored his files in our Hong Kong region.

After we investigated the situation, we discovered that when a user creates a new folder in Cyberduck, HKG is defaulted in the drop-down box. We understand that it is the user’s responsibility to select the correct region, but we were curious about how the drop-down box orders those regions. (I am using Cyberduck 4.4.3 for Windows.)

In Cyberduck, the drop-down box has the following order:

  1. HKG
  2. DFW
  3. SYD
  4. ORD
  5. IAD

However, when I authenticate using identity myself, I receive the following order from the identity service:

  1. ORD
  2. SYD
  3. DFW
  4. IAD
  5. HKG

Also, the identity service specifies a RAX-AUTH:defaultRegion of ORD.

Could we have the first region in the drop-down box set to the RAX-AUTH:defaultRegion value? That would help our customers who tend to accept default values without inspecting them.

I am a big fan of Cyberduck, and I know this change will be valuable to our customers.

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@dkocher commented

Detect default region in e559a16.

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@dkocher commented

In 8f2a76a.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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