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Field names are different between OSX and Windows versions #8347

cyberduck opened this issue Nov 21, 2014 · 1 comment

Field names are different between OSX and Windows versions #8347

cyberduck opened this issue Nov 21, 2014 · 1 comment


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@cyberduck cyberduck commented Nov 21, 2014

6b1ded7 created the issue

Hi there,

I'm getting a "Connection Failed" error when trying to connect to our Rackspace Cloud files from Cyberduck on Windows 7 on my company's internal network (connected via Ethernet cable). Rackspace tech support says its a problem on our network. My company's IT department says its not a problem on the network since the firewall is allowing the IP's to connect. I'm using the settings downloaded from here:

I have however, been able to connect on that network using a Mac running OSX (Yosemite). The settings I used there that worked used the Swift protocol, so I tried to replicate that on the Windows 7 computer. However, the field names in the Windows 7 version are different than on the Mac version. When creating a bookmark, where it says "Username" on the Mac it says Tenant ID:Access Key: on Windows. Then in the following screen, it asks for a "Secret Key". To make things even more confusing, the Rackspace documentation doesn't mention any of those 3 terms in it's instructions here:

In the Tenant ID: Access Key field, when I enter my rackspace username as the tenant ID and my API Key as the Access key separated by a colon like this "username:APIKey" I get an error: Interoperability failure".

Any clarification would be appreciated. I'm running out of hair to pull out of my head.


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@cyberduck cyberduck commented Nov 25, 2014

@dkocher commented

Please make sure to choose "Rackspace Cloudfiles" for protocol which will give you a green bookmark icon. If you are prompted for Tenant:Access Key you have configured a bookmark with the generic OpenStack Swift profile.


@cyberduck cyberduck closed this Nov 25, 2014
@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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