Application hangs when attempting to transfer file

[cyberduck]

44f459b created the issue

My main laptop running Windows 8 and then Windows 10 hangs when I try to upload files. I can upload files successfully via another computer using the same settings. Is there something that I need to alter on my main laptop?
Have tried with various versions of Cyberduck.

Have spent hours searching for help. Apologies if this should not be here. Never used a forum before.

Thanks.

Des.

[cyberduck]

@dkocher commented

Please attach the file cyberduck.log in the application support directory.

[cyberduck]

44f459b commented

Thanks for the reply

I cannot see a file Cyberduck.doc
I have looked in Local Disc, Program Files (*86), Cyberduck
and
Local Disc, Program Files

[cyberduck]

@dkocher commented

Replying to [comment:3 destaylor]:

Thanks for the reply

I cannot see a file Cyberduck.doc
I have looked in Local Disc, Program Files (*86), Cyberduck
and
Local Disc, Program Files
Run the command %APPDATA%\cyberduck by pressing the Start button and the choose Run....

[cyberduck]

44f459b commented

Thanks.
Did that

C:\>%APPDATA%\cyberduck
'C:\Users\des\AppData\Roaming\cyberduck' is not recognized as an internal or external command,
operable program or batch file.

[cyberduck]

@dkocher commented

Replying to [comment:5 destaylor]:

Thanks.
Did that

C:\>%APPDATA%\cyberduck
'C:\Users\des\AppData\Roaming\cyberduck' is not recognized as an internal or external command,
operable program or batch file.

Please paste %APPDATA%\cyberduck in a File Explorer window Quick access location field to navigate to the directory.

[cyberduck]

@dkocher commented

Try to remove all transfer files from \Users\des\AppData\Roaming\Transfers.