Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Not Found failure downloading .indd files #9085

Closed
cyberduck opened this issue Oct 30, 2015 · 9 comments
Closed

Not Found failure downloading .indd files #9085

cyberduck opened this issue Oct 30, 2015 · 9 comments

Comments

@cyberduck
Copy link
Collaborator

@cyberduck cyberduck commented Oct 30, 2015

e48f881 created the issue

Hello,

Since a few days I use Cyberduck on a Mac to connect to a WebDAV server. It works perfectly. The only issue I have is that I cannot download .indd (InDesign) files. To troubleshoot the issue I downloaded .indd files with a WebDAV connection from Windows itself, that works fine. Then I installed Cyberduck in the same Windows, and with Cyberduck in Windows I can also not download the .indd files. I get the error:

Download failed. Not Found. Please contact your webhosting service provider for assistance.

The work-around for this issue is that I rename the .indd extension to .txt, but this is alot of work since I have to download alot of those files, edit and upload them back to the server.

I turned on logging but theres no log created when I try to download the .indd files. I also searched on the forum and google and I cannot find a solution to this issue. Do you have any suggestions?

Thank you in advance.

Best Regards,

Riset

@cyberduck
Copy link
Collaborator Author

@cyberduck cyberduck commented Nov 2, 2015

e48f881 commented

You mean that I really have to contact my webhosting service provider? As you can read the issue is only there with Cyberduck and not with other programs, it seems to be a client side issue and not server side. I read that this issue is also with Cyberduck and Autocad files. Is there any solutions known about that?

Loading

@cyberduck
Copy link
Collaborator Author

@cyberduck cyberduck commented Nov 2, 2015

@dkocher commented

Please post the transcript from the log drawer of the Transfers window. Choose ⌘-L on Mac or right-click the toolbar from the Transfers window and choose Log on Windows.

Loading

@cyberduck
Copy link
Collaborator Author

@cyberduck cyberduck commented Nov 3, 2015

@dkocher commented

Replying to [comment:3 Riset]:

You mean that I really have to contact my webhosting service provider? As you can read the issue is only there with Cyberduck and not with other programs, it seems to be a client side issue and not server side. I read that this issue is also with Cyberduck and Autocad files. Is there any solutions known about that?

Most possibly this is a server issue. But we might better understand the issue if you can paste the transcript.

Loading

@cyberduck
Copy link
Collaborator Author

@cyberduck cyberduck commented Nov 3, 2015

e48f881 commented

This is the log created when I connect the server and go to the right folder. When I try to download the .indd file, no log output is created.

HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 401 Unauthorized
Content-Length: 1332
Content-Type: text/html
Server: Microsoft-IIS/7.5
WWW-Authenticate: Negotiate
WWW-Authenticate: NTLM
WWW-Authenticate: Basic realm="someserver.riset.net"
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:26 GMT
HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
Authorization: NTLM TlRMTVNTUAABAAAAAYIIogAAAAAoAAAAAAAAACgAAAAFASgKAAAADw==
HTTP/1.1 401 Unauthorized
Content-Length: 1332
Content-Type: text/html
Server: Microsoft-IIS/7.5
WWW-Authenticate: NTLM TlRMTVNTUAACAAAACAAIADgAAAAFgomidnfPao6JAkkAAAAAAAAAAJIAkgBAAAAABgGxHQAAAA9LAE4ASgBWAAIACABLAE4ASgBWAAEAFABLAE4ASgBWAFMARQBSAFYARQBSAAQAFABrAG4AagB2AC4AbABvAGMAYQBsAAMAKgBLAE4ASgBWAFMARQBSAFYARQBSAC4AawBuAGoAdgAuAGwAbwBjAGEAbAAFABQAawBuAGoAdgAuAGwAbwBjAGEAbAAHAAgA9kNvamkV0QEAAAAA
WWW-Authenticate: Negotiate
WWW-Authenticate: Basic realm="someserver.riset.net"
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:26 GMT
HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
Authorization: NTLM TlRMTVNTUAADAAAAGAAYAEgAAADCAMIAYAAAAAAAAAAiAQAAFgAWACIBAAAAAAAAOAEAAAAAAAA4AQAABYKIogUBKAoAAAAPa4w6w+NJA7jDP7Vhs+tfjIhgf3QCLl0lgR+IjeQBZxb0WSQ82VU6IgEBAAAAAAAA8OQkaWkV0QELbi3IKK6+PgAAAAACAAgASwBOAEoAVgABABQASwBOAEoAVgBTAEUAUgBWAEUAUgAEABQAawBuAGoAdgAuAGwAbwBjAGEAbAADACoASwBOAEoAVgBTAEUAUgBWAEUAUgAuAGsAbgBqAHYALgBsAG8AYwBhAGwABQAUAGsAbgBqAHYALgBsAG8AYwBhAGwABwAIAPZDb2ppFdEBAAAAAAAAAABrAG8AZQBuAHYAZQByAGIAZQBlAGsA
HTTP/1.1 403 Forbidden
Content-Length: 1236
Content-Type: text/html
Server: Microsoft-IIS/7.5
Persistent-Auth: true
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:26 GMT
PROPFIND / HTTP/1.1
Depth: 1
Content-Type: text/xml; charset=utf-8
Content-Length: 99
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 207 Multi Status
Content-Type: text/xml
Content-Encoding: gzip
Vary: Accept-Encoding
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:27 GMT
Content-Length: 2572
PROPFIND / HTTP/1.1
Depth: 1
Content-Type: text/xml; charset=utf-8
Content-Length: 99
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 207 Multi Status
Content-Type: text/xml
Content-Encoding: gzip
Vary: Accept-Encoding
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Mon, 02 Nov 2015 12:24:29 GMT
Content-Length: 2572

Loading

@cyberduck
Copy link
Collaborator Author

@cyberduck cyberduck commented Nov 3, 2015

@dkocher commented

This is the transcript from the browser window. Please post the transcript from the log drawer of the Transfers window. Choose ⌘-L on Mac or right-click the toolbar from the Transfers window and choose Log on Windows.

Loading

@cyberduck
Copy link
Collaborator Author

@cyberduck cyberduck commented Nov 3, 2015

e48f881 commented

Sorry for that, this should be the right transfer log:

HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 401 Unauthorized
Content-Length: 1332
Content-Type: text/html
Server: Microsoft-IIS/7.5
WWW-Authenticate: Negotiate
WWW-Authenticate: NTLM
WWW-Authenticate: Basic realm="someserver.riset.net"
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:00 GMT
HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
Authorization: NTLM TlRMTVNTUAABAAAAAYIIogAAAAAoAAAAAAAAACgAAAAFASgKAAAADw==
HTTP/1.1 401 Unauthorized
Content-Length: 1332
Content-Type: text/html
Server: Microsoft-IIS/7.5
WWW-Authenticate: NTLM TlRMTVNTUAACAAAACAAIADgAAAAFgomiCpUPXlMMghoAAAAAAAAAAJIAkgBAAAAABgGxHQAAAA9LAE4ASgBWAAIACABLAE4ASgBWAAEAFABLAE4ASgBWAFMARQBSAFYARQBSAAQAFABrAG4AagB2AC4AbABvAGMAYQBsAAMAKgBLAE4ASgBWAFMARQBSAFYARQBSAC4AawBuAGoAdgAuAGwAbwBjAGEAbAAFABQAawBuAGoAdgAuAGwAbwBjAGEAbAAHAAgAiFQCKBAW0QEAAAAA
WWW-Authenticate: Negotiate
WWW-Authenticate: Basic realm="someserver.riset.net"
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:01 GMT
HEAD / HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
Authorization: NTLM TlRMTVNTUAADAAAAGAAYAEgAAADCAMIAYAAAAAAAAAAiAQAAFgAWACIBAAAAAAAAOAEAAAAAAAA4AQAABYKIogUBKAoAAAAPLjyuFm/vLX/M/2nVJGz86GoZfSgsU8HF0GidGdWuyIbxhpX4NqAD1wEBAAAAAAAAcNGUJhAW0QH+MLe7NG8uFQAAAAACAAgASwBOAEoAVgABABQASwBOAEoAVgBTAEUAUgBWAEUAUgAEABQAawBuAGoAdgAuAGwAbwBjAGEAbAADACoASwBOAEoAVgBTAEUAUgBWAEUAUgAuAGsAbgBqAHYALgBsAG8AYwBhAGwABQAUAGsAbgBqAHYALgBsAG8AYwBhAGwABwAIAIhUAigQFtEBAAAAAAAAAABrAG8AZQBuAHYAZQByAGIAZQBlAGsA
HTTP/1.1 403 Forbidden
Content-Length: 1236
Content-Type: text/html
Server: Microsoft-IIS/7.5
Persistent-Auth: true
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:01 GMT
PROPFIND / HTTP/1.1
Depth: 1
Content-Type: text/xml; charset=utf-8
Content-Length: 99
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 207 Multi Status
Content-Type: text/xml
Content-Encoding: gzip
Vary: Accept-Encoding
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:01 GMT
Content-Length: 2866
PROPFIND /07%20Redactie/1A.%20DNJ%202015/DNJ%2022/opmaak/ HTTP/1.1
Depth: 1
Content-Type: text/xml; charset=utf-8
Content-Length: 99
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 207 Multi Status
Content-Type: text/xml
Content-Encoding: gzip
Vary: Accept-Encoding
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:03 GMT
Content-Length: 2434
GET /07%20Redactie/1A.%20DNJ%202015/DNJ%2022/opmaak/C%20Achter%20het%20scherm_Kaas%20pag%2032en33.indd HTTP/1.1
Host: someserver.riset.net:4050
Connection: Keep-Alive
User-Agent: Cyberduck/4.7.3.18412 (Windows 8.1/6.3) (x86)
Accept-Encoding: gzip,deflate
HTTP/1.1 404 Not Found
Content-Type: text/html
Server: Microsoft-IIS/7.5
X-Powered-By: ASP.NET
Date: Tue, 03 Nov 2015 08:18:03 GMT
Content-Length: 1251

Loading

@cyberduck
Copy link
Collaborator Author

@cyberduck cyberduck commented Nov 3, 2015

@dkocher commented

Thanks for the transcript. Does it make a difference when the filename has no whitespace? For example please try to rename C Achter het scherm_Kaas pag 32en33.indd to C_Achter_het_scherm_Kaas_pag_32en33.indd.

Loading

@cyberduck
Copy link
Collaborator Author

@cyberduck cyberduck commented Nov 3, 2015

e48f881 commented

Thank you for your fast respond. I tried with no whitespaces, but the same thing happens again.

Loading

@cyberduck
Copy link
Collaborator Author

@cyberduck cyberduck commented Nov 3, 2015

@dkocher commented

Would it be possible that you still contact your webhosting service provider for assistance. We can see no reason why the server responds with a 404 for a file previously included in its PROPFIND response. The provider will most possibly need to request second level assistance from Microsoft. I will close this issue until you can provide feedback from the provider.

Loading

@cyberduck cyberduck closed this Nov 3, 2015
@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
Sign up for free to subscribe to this conversation on GitHub. Already have an account? Sign in.
Projects
None yet
Linked pull requests

Successfully merging a pull request may close this issue.

None yet
2 participants