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Stuck on "Opening FTP Connection to lon.auth.api.rackspacecloud.com" #9217

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cyberduck opened this issue Jan 18, 2016 · 1 comment
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@cyberduck
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@cyberduck cyberduck commented Jan 18, 2016

0ef6ecd created the issue

Hi our company uses Cyberduck to upload ftp files using the following details
Server:lon.auth.api.rackspacecloud.com
Port: 443
Path: shared/images
(Username and password can be emailed privately if required to test)
Unfortunately we are unable to setup any new connections (e.g for new users, reinstalls etc) when clicking connect we get the dialogue box in the bottom right stuck on "Opening FTP Connection to lon.auth.api.rackspacecloud.com" and will not even prompt for a password. some users have been able to get the password in but still not get connecting receiving error message "connection closed without indication. The connection attempt was rejected. The server may be down or your network may not properly configured"

We have tried on Windows 8.1 on X 3 machines and on Windows 7 - no anti virus or network restrictions.
Network admin has checked logs on the firewall and confirmed there is nothing on the network preventing this connection.

Please can you advise why this may not be working? we have been trying on the latest version and 4.4.3 but neither work.

@cyberduck
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@cyberduck cyberduck commented Jan 18, 2016

@dkocher commented

lon.auth.api.rackspacecloud.com is not an FTP server. Please refer to Rackspace Cloud Files  to download the Rackspace UK Connection Profile.

@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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