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Can Not Open Cyberduck #9352

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cyberduck opened this issue Mar 9, 2016 · 0 comments
Closed

Can Not Open Cyberduck #9352

cyberduck opened this issue Mar 9, 2016 · 0 comments

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@cyberduck
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@cyberduck cyberduck commented Mar 9, 2016

d521bb2 created the issue

Hello Cyberduck Team,

I am a computer technician in a remote city trying to help out one of my clients within the company. They are having issues opening up their Cyberduck application, bellow is the case I have written up for them:

Patrick is using a third party application (Cyberduck) to access his FTP sites. Cyberduck will not open up and they are therefore unable to access their FTP sites.

I remoted onto the computer and tried to run the program as an administrator. It would not prompt me for credentials or start the program. I then tried to make a shortcut to the FTP site but they did not know the URL to the site. I tried to log into the main FTP site (ftp.rocktenn.com) but it would not accept their credentials or the two credentials I inserted listed as admin passwords to the site.

When Looking up the cyberduck application on their hard drive (C:\Program Files (x86)\Cyberduck\bookmarks) I was able to derive what might possibly be the path to the site (ftp://mirror.switch.ch) which does not pull up a website on internet Explorer and when I try to access it in Windows Explorer it says I do not have permission to the folder.

Let me know what you guys can do

@cyberduck cyberduck closed this Mar 11, 2016
@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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