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Unable to perform update #9572

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cyberduck opened this issue May 30, 2016 · 1 comment
Closed

Unable to perform update #9572

cyberduck opened this issue May 30, 2016 · 1 comment

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@cyberduck
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@cyberduck cyberduck commented May 30, 2016

e52f036 created the issue

Using Cyberduck for Mac. There is an update available but I keep getting the following message:

Update Unavailable with This Apple ID
This update is  not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I have the software to use for a group I volunteer with. I downloaded the software using their email address and information but use it on my computer.

Can you help?

@cyberduck
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@cyberduck cyberduck commented May 31, 2016

@dkocher commented

Please contact Mac App Store Support. You will possibly have to log in to the Mac App Store application using the same credentials the application was bought with. Note that this sharing of credentials possibly conflicts with end user license agreement by Apple.

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@cyberduck cyberduck closed this May 31, 2016
@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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