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Application does not open #9861

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cyberduck opened this issue Mar 1, 2017 · 4 comments
Closed

Application does not open #9861

cyberduck opened this issue Mar 1, 2017 · 4 comments

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@cyberduck
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@cyberduck cyberduck commented Mar 1, 2017

68e87b0 created the issue

using installer Cyberduck-Installer-5.3.9.23624 and the version before.
Behavior: I click to launch Cyberduck. Nothing ever happens. No windows launch, nothing.
I don't know where to look for logs to see if anything is crashing on startup.
Tried troubleshooting for compatibility. Tried running as administrator. Uninstalled and tried running install as administrator. Don't know what else to do.

Would be willing to try one of those full uninstalls where we sweep the registry and delete keys - just need to know which keys to delete.

Cyberduck-Installer-5.2.0.21317 is the last known version to work for me.

@cyberduck
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@cyberduck cyberduck commented Mar 17, 2017

@dkocher commented

Can you search for any output related to Cyberduck in the System Event Viewer

  • Click the Start button.
  • Click Control Panel
  • Click System and Maintenance
  • Click Administrative Tools
  • Double-click Event Viewer

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@cyberduck
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@cyberduck cyberduck commented Mar 17, 2017

68e87b0 commented

Thanks, I'll try to get you that info tomorrow.

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@cyberduck
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@cyberduck cyberduck commented Mar 23, 2017

68e87b0 commented

Hey, sorry for the delay.

Yep, there's appcrash information in the Application side of Event Viewer:

Log Name:      Application<br />

Source:        Windows Error Reporting<br />

Date:          3/22/2017 6:58:56 PM<br />

Event ID:      1001<br />

Task Category: None<br />

Level:         Information<br />

Keywords:      Classic<br />

User:          N/A<br />

Computer:      <br />

Description:<br />

Fault bucket , type 0<br />

Event Name: APPCRASH<br />

Response: Not available<br />

Cab Id: 0<br />
<br /><br />
Problem signature:<br />
P1: Cyberduck.exe<br />
P2: 5.4.0.23761<br />
P3: 58c6c2e6<br />
P4: KERNELBASE.dll<br />
P5: 10.0.14393.953<br />
P6: 58ba586d<br />
P7: e0434352<br />
P8: 000da882<br />
P9: <br />
P10: <br />
<br />
Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Cyberduck.exe_5a17187f1af4a7e74b777313d391d3c9758d8e5_fd10b951_1661d094

Analysis symbol: 
Rechecking for solution: 0
Report Id: da419294-c31d-4278-95b1-183d9f683f27
Report Status: 96
Hashed bucket: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-03-22T22:58:56.932147900Z" />
    <EventRecordID>39958</EventRecordID>
    <Channel>Application</Channel>
    <Computer>REEZY3</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Cyberduck.exe</Data>
    <Data>5.4.0.23761</Data>
    <Data>58c6c2e6</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.14393.953</Data>
    <Data>58ba586d</Data>
    <Data>e0434352</Data>
    <Data>000da882</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Cyberduck.exe_5a17187f1af4a7e74b777313d391d3c9758d8e5_fd10b951_1661d094</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>da419294-c31d-4278-95b1-183d9f683f27</Data>
    <Data>96</Data>
    <Data>
    </Data>
  </EventData>
</Event>

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@cyberduck cyberduck closed this Jul 14, 2017
@cyberduck
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@cyberduck cyberduck commented Jul 19, 2017

@dkocher commented

Milestone renamed

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@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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