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Reinstall damaged application from Mac App Store #9925

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cyberduck opened this issue Apr 21, 2017 · 3 comments
Closed

Reinstall damaged application from Mac App Store #9925

cyberduck opened this issue Apr 21, 2017 · 3 comments

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@cyberduck
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@cyberduck cyberduck commented Apr 21, 2017

6da983e created the issue

Hi,

I have attached 2 screenshots that shows CyberDuck app crashing at launch on my mac asking to reinstall on apple store,
but I can't do so because Apple Store doesn't recognise that I already bought it.

Please advise


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@cyberduck
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@cyberduck cyberduck commented Apr 21, 2017

@dkocher commented

Can you check if you see Cyberduck in the Purchased tab of the App Store application.

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@cyberduck
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@cyberduck cyberduck commented Apr 21, 2017

6da983e commented

No I can't see it but maybe because I purchased it on the Singapore Apple Store and have now switched to the Thai Apple Store

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@cyberduck
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@cyberduck cyberduck commented Apr 21, 2017

@dkocher commented

You will have to contact Mac App Store support if you can re-download after switching regions. You could try to choose to Buy again and from my own experience it will usually recognise the previous purchase. Otherwise I can offer you a registration key to be used with the version available for download from https://cyberduck.io. In that case please write to support@cyberduck.io

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@cyberduck cyberduck closed this Apr 21, 2017
@iterate-ch iterate-ch locked as resolved and limited conversation to collaborators Nov 26, 2021
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