Customer Relationship Management from your Terminal
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README.md

crm-cli

A command-line Customer Relationship Management software.

Who is it for?

The geek entrepreneur.

Why?

  • You own your data.
  • Use an open text-based format:
    • JSON it is.
    • You can create custom reporting tools.
    • You can create your own integrations (import, export, ...)
  • Open-source:
    • The code is very concise, hack into it!

Installation

npm install -g crm-cli

Usage

Get into the directory where you want your data to be stored. Something shared on Dropbox (or whatever) is a good idea.

The run the bellow command to initialize your data file.

crm init-crm

This creates a file called crm.json.

The full list of commands supported by the tool is available by just entering crm on the command line.

usage: crm COMMAND [filter]

Available commands:

 - reports:

    i,interactions ... list of interactions.
    com,companies .... list of companies.
    con,contacts ..... list of contacts.
    a,apps ........... list of apps.
    about ............ all we know about a contact / company.
    f,followup ....... list of required follow-up.

 - data entry:

    add-company ............ register a new company.
    add-contact ............ register a new contact.
    add-app ................ register a new app.
    add-i,add-interaction .. register a new customer interaction.

    edit-company .............. edit an existing company.
    edit-contact .............. edit an existing contact.
    edit-app .................. edit an existing app.
    edit-i,edit-interaction ... edit an existing interaction.
    done ...................... remove follow-up date from interaction.

 - email:

    template FILE .......... fill in values for an email template.
    template-help .......... show the list of template fields.

 - system:

    init-crm ........ create data file in current directory.

Note on filters

All reports commands accepts a filter argument, used to restrict the data display.

The filter is a fuzzy case-insensitive operator.

Examples:

  • crm about microsft will show all data you have about Microsoft.
  • crm about marc twain will show all data you have about Marc Twain.

Best practices

  • Put the crm.json file in version control.

Template emails

Here is how I use the template feature.

I create a file that contains the headers and body of an email (see templates/subscriber-followup.txt for an example)

To initiate an email to our newly subscribed customer (Microsoftware in this example):

crm template tempates/fup-registration.txt Microsoftware > email.txt
neomutt -H email.txt

This will open a Draft in mutt with all fields replaced.

I guess not everyone uses neomutt, but it's easy to adjust to your need. You can simply paste the output of the crm template command and compose your email from gmail or whatever.

Data format

crm.json contains JSON formatted data.

The root element is an array of Companies.

Company

A Company has the following attributes:

  • name: string
  • url: string
  • address: string
  • contacts: array of Contacts
  • interactions: array of Interactions
  • apps: array of Apps

Contact

A Contact has the following attributes:

  • firstName: string
  • lastName: string
  • role: string
  • email: string

The email field is considered a primary key. Should appear in only 1 Contact across all Companies.

Interaction

An Interaction has the following attributes:

  • kind: string -- the type of interaction (email, github, automated, ...)
  • date: string -- date of the interaction (anything javascript Date constructor can parse)
  • from: string -- email address of the contact
  • summary: string -- short summary of the interaction
  • content: string (optional) -- full interaction
  • followUpDate: string (optional) -- when a follow-up is due

Apps

An App has the following attributes:

  • appName
  • plan
  • email
  • createdAt
  • upgradedAt
  • churnedAt

Apps is basically one of your products or subscription you're trying to sell... It's specific to my use case, if the tool is useful to others, we might make the App concept a little more generic.

Interested by the idea?

Am I launching a rock in the water by sharing this on github? Do you have some interest? Let me know!

PRs are welcome, of course.

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