[Bug] Subtitles Don't Always Load

[seniorm0ment]

Subtitles don't always load, tested on Nvidia Shield TV and a Mibox.
Some films they do and others they don't.

On the films they don't, this usually occurs with me selecting the subtitle I want, then it says "Loading subtitles", I let it sit for a minute or two, sometimes it just lingers and most times it ends up saying "Subtitles could not be loaded"

(Unrelated but another issue I've come across with subtitles is sometimes I would click "No subtitles" to disable them, they go away but then about 30sec later they turn back on, I go back and manually disable them again (The "no subtitles" is still selected which is odd, I just click it again) and then it's fine throughout the rest of the show.

[thornbill]

Have you happened to notice if this happens for a particular subtitle format? I have noticed this also, but haven't tracked down the specifics as to what causes it.

[seniorm0ment]

Have you happened to notice if this happens for a particular subtitle format?

Not entirely sure, but it was happening on a series that had SUBRIP subtitles.

[seniorm0ment]

Just tried watching a movie (Different from my original post) that has SUBRIP subtitles as well, and the same occured.
I click the subtitle of choice, it says "Subtitle loading..." just lingers and eventually says "Subtitle could not be loaded".

Can't say for sure whether or not it's SUBRIPS. But I was having issues with anime subtitles, and I know at least one of the shows was using ASS subtitles. Same issue. I didn't try it with the movie I got done watching, but usually with anime, if I go into options and enable external player, and have it open in MxPlayer.. it plays perfectly fine with the subtitles. I'd assume this to be the case with the movie as well, but unable to check right now.

[seniorm0ment]

Do we have any word about this? Still trouble unfortunately

[nielsvanvelzen]

The subtitle selector is a bit broken, I haven't found the underlying issue yet. In version 0.13 (after the next major release) we're going to rewrite a lot of code related to the playback functionality so this issue should be fixed then.

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[seniorm0ment]

Seems to still occur every now and then, however it seems to be working overall far more often than it used to.

[raver2046]

This bug is still actual.
How can I help you to fix this?
I use exoplayer forced.

[seniorm0ment]

I've been using Kodi with Jellyfin, and it's been working great personally
Probably won't be going back to the app
But yeah that's your temporary solution maybe