[Issue]: 404 on update

[JasonHorkles]

Please describe your bug

After upgrading Jellyfin, visiting the site now gives a 404 error (https://domain/web/)
I've tried in multiple browsers, flushing dns cache, and enabling developer mode in Cloudflare but it's still happening.
Also, the PC and Roku apps seem to work fine but not the Android one.

---

root@Jellyfin:/etc/nginx# systemctl status jellyfin
* jellyfin.service - Jellyfin Media Server
     Loaded: loaded (/lib/systemd/system/jellyfin.service; enabled; vendor preset: enabled)
    Drop-In: /etc/systemd/system/jellyfin.service.d
             `-jellyfin.service.conf
     Active: active (running) since Sat 2024-05-11 13:47:42 MDT; 42min ago
   Main PID: 213 (jellyfin)
      Tasks: 29 (limit: 37658)
     Memory: 397.5M
        CPU: 10.242s
     CGroup: /system.slice/jellyfin.service
             `-213 /usr/bin/jellyfin --webdir=/usr/share/jellyfin/web --ffmpeg=/usr/lib/jellyfin-ffmpeg/ffmpeg

May 11 14:27:20 Jellyfin jellyfin[213]: [14:27:20] [INF] Webhook Item Added Notifier Completed after 0 minute(s) and 0 seconds
May 11 14:27:50 Jellyfin jellyfin[213]: [14:27:50] [INF] Webhook Item Added Notifier Completed after 0 minute(s) and 0 seconds
May 11 14:28:20 Jellyfin jellyfin[213]: [14:28:20] [INF] Webhook Item Added Notifier Completed after 0 minute(s) and 0 seconds
May 11 14:28:50 Jellyfin jellyfin[213]: [14:28:50] [INF] Webhook Item Added Notifier Completed after 0 minute(s) and 0 seconds
May 11 14:29:20 Jellyfin jellyfin[213]: [14:29:20] [INF] Webhook Item Added Notifier Completed after 0 minute(s) and 0 seconds
May 11 14:29:50 Jellyfin jellyfin[213]: [14:29:50] [INF] Webhook Item Added Notifier Completed after 0 minute(s) and 0 seconds
May 11 14:30:14 Jellyfin jellyfin[213]: [14:30:14] [WRN] 172.68.34.54: External request received, no matching external bind address found, trying internal addresses.
May 11 14:30:14 Jellyfin jellyfin[213]: [14:30:14] [WRN] 172.68.34.54: External request received, but no external interface found. Need to route through internal network.
May 11 14:30:15 Jellyfin jellyfin[213]: [14:30:15] [WRN] 172.68.34.55: External request received, no matching external bind address found, trying internal addresses.
May 11 14:30:15 Jellyfin jellyfin[213]: [14:30:15] [WRN] 172.68.34.55: External request received, but no external interface found. Need to route through internal network.

root@Jellyfin:/etc/nginx# systemctl status nginx
* nginx.service - A high performance web server and a reverse proxy server
     Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset: enabled)
     Active: active (running) since Sat 2024-05-11 14:17:43 MDT; 13min ago
       Docs: man:nginx(8)
    Process: 1229 ExecStartPre=/usr/sbin/nginx -t -q -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
    Process: 1230 ExecStart=/usr/sbin/nginx -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
   Main PID: 1231 (nginx)
      Tasks: 9 (limit: 37658)
     Memory: 11.3M
        CPU: 178ms
     CGroup: /system.slice/nginx.service
             |-1231 "nginx: master process /usr/sbin/nginx -g daemon on; master_process on;"
             |-1232 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             |-1233 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             |-1234 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             |-1235 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             |-1236 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             |-1237 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             |-1238 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             `-1239 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""

May 11 14:17:43 Jellyfin systemd[1]: Starting A high performance web server and a reverse proxy server...
May 11 14:17:43 Jellyfin systemd[1]: Started A high performance web server and a reverse proxy server.

Reproduction Steps

1. Ubuntu server 22.04.4 LTS under a Proxmox LXC container
2. Update from 10.8.13 with apt update && apt full-upgrade -y
3. Reboot
4. Site no longer works as mentioned

Jellyfin Version

10.8.13

if other:

10.9.0

Environment

- OS: Ubuntu server 22.04.4 LTS
- Linux Kernel: 6.5.13-3-pve
- Virtualization: LXC
- Clients: Browser
- Browser: Chrome, Firefox
- FFmpeg Version: Unsure
- Playback Method: N/A
- Hardware Acceleration: AMD something, can't remember
- GPU Model: Ryzen 7 5700G
- Plugins: Can't remember
- Reverse Proxy: Nginx
- Base URL: None
- Networking: Proxmox bridge
- Storage: Local

Jellyfin logs

May 11 16:01:18 Jellyfin jellyfin[2363]: [16:01:18] [INF] Core startup complete
May 11 16:01:18 Jellyfin jellyfin[2363]: [16:01:18] [INF] Startup complete 0:00:03.1390222
May 11 16:01:21 Jellyfin jellyfin[2363]: [16:01:21] [INF] Clean up collections and playlists Completed after 0 minute(s) and 0 seconds
May 11 16:01:22 Jellyfin jellyfin[2363]: [16:01:22] [INF] Update Plugins Completed after 0 minute(s) and 1 seconds
May 11 16:01:39 Jellyfin jellyfin[2363]: [16:01:39] [WRN] 172.68.2.75: External request received, no matching external bind address found, trying internal addresses.
May 11 16:01:39 Jellyfin jellyfin[2363]: [16:01:39] [WRN] 172.68.2.75: External request received, but no external interface found. Need to route through internal network.
May 11 16:01:39 Jellyfin jellyfin[2363]: [16:01:39] [WRN] 172.68.2.75: External request received, no matching external bind address found, trying internal addresses.
May 11 16:01:39 Jellyfin jellyfin[2363]: [16:01:39] [WRN] 172.68.2.75: External request received, but no external interface found. Need to route through internal network.
May 11 16:01:39 Jellyfin jellyfin[2363]: [16:01:39] [WRN] 172.68.2.75: External request received, no matching external bind address found, trying internal addresses.
May 11 16:01:39 Jellyfin jellyfin[2363]: [16:01:39] [WRN] 172.68.2.75: External request received, but no external interface found. Need to route through internal network.

FFmpeg logs

No response

Please attach any browser or client logs here

Failed to load resource: the server responded with a status of 404 ()

Please attach any screenshots here

No response

Code of Conduct

• I agree to follow this project's Code of Conduct

[bioblatt]

Same issue for me using Firefox or Chromium, the Jellyfin Media Player (1.9.1-1) on Linux Mint works. My Android app (2.6.1) is also unable to connect (cache deleted and reinstalled).

[gnattu]

So all of you are having issue specific to the android app right?

[JasonHorkles]

It happens in browsers on any device too

[gnattu]

Post your nginx config please, it is more likely a configuration issue.

To rule out that, directly access jellyfin server with the 8096 port and see if that works

[JasonHorkles]

server {
      server_name movies.silverstonemc.net;

      access_log /var/log/nginx/jellyfin.access;
      error_log /var/log/nginx/jellyfin.error;

      set $jellyfin 127.0.0.1;

      location / {
          proxy_pass http://127.0.0.1:8096;
          proxy_set_header Host $host;
          proxy_set_header X-Real-IP $remote_addr;

          proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
          proxy_set_header X-Forwarded-Proto $scheme;
          proxy_set_header X-Forwarded-Protocol $scheme;
          proxy_set_header X-Forwarded-Host $http_host;

          # Disable buffering when the nginx proxy gets very resource heavy upon streaming
          proxy_buffering off;
      }

      # location block for /web - This is purely for aesthetics so /web/#!/ works instead of having to go to /web/index.html/#!/
      location ~ ^/web/$ {
          # Proxy main Jellyfin traffic
          proxy_pass http://$jellyfin:8096/web/index.html/;
          proxy_set_header Host $host;
          proxy_set_header X-Real-IP $remote_addr;
          proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
          proxy_set_header X-Forwarded-Proto $scheme;
          proxy_set_header X-Forwarded-Protocol $scheme;
          proxy_set_header X-Forwarded-Host $http_host;
      }

      location /socket {
          # Proxy Jellyfin Websockets traffic
          proxy_pass http://$127.0.0.1:8096;
          proxy_http_version 1.1;
          proxy_set_header Upgrade $http_upgrade;
          proxy_set_header Connection "upgrade";
          proxy_set_header Host $host;
          proxy_set_header X-Real-IP $remote_addr;
          proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
          proxy_set_header X-Forwarded-Proto $scheme;
          proxy_set_header X-Forwarded-Protocol $scheme;
          proxy_set_header X-Forwarded-Host $http_host;
      }

        # Security / XSS Mitigation Headers
        add_header X-Frame-Options "SAMEORIGIN";
        add_header X-XSS-Protection "1; mode=block";
        add_header X-Content-Type-Options "nosniff";


    listen [::]:476 ssl ipv6only=on; # managed by Certbot
    listen 476 ssl; # managed by Certbot
    ssl_certificate /etc/letsencrypt/live/movies.silverstonemc.net/fullchain.pem; # managed by Certbot
    ssl_certificate_key /etc/letsencrypt/live/movies.silverstonemc.net/privkey.pem; # managed by Certbot
    include /etc/letsencrypt/options-ssl-nginx.conf; # managed by Certbot
    ssl_dhparam /etc/letsencrypt/ssl-dhparams.pem; # managed by Certbot


    add_header Strict-Transport-Security "max-age=31536000" always; # managed by Certbot


    ssl_trusted_certificate /etc/letsencrypt/live/movies.silverstonemc.net/chain.pem; # managed by Certbot
    ssl_stapling on; # managed by Certbot
    ssl_stapling_verify on; # managed by Certbot

}

I had already restored a previous backup, but I can try duplicating the server and updating it again
Also I have CloudFlare redirecting to port 476 since I already have 443 in use

[gnattu]

Ahh, yeah. Please remove this block:

# location block for /web - This is purely for aesthetics so /web/#!/ works instead of having to go to /web/index.html/#!/
      location ~ ^/web/$ {
          # Proxy main Jellyfin traffic
          proxy_pass http://$jellyfin:8096/web/index.html/;
          proxy_set_header Host $host;
          proxy_set_header X-Real-IP $remote_addr;
          proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
          proxy_set_header X-Forwarded-Proto $scheme;
          proxy_set_header X-Forwarded-Protocol $scheme;
          proxy_set_header X-Forwarded-Host $http_host;
      }

It won't work with 10.9 now. It is a hack we used for 10.8 and you no longer need this. We have to update our documentation for this.

[JasonHorkles]

I'll give it a shot, thanks!

[JasonHorkles]

That works, can't believe it was that simple lol
Thank you so much!