[Issue]: Authentication/Login Errors

[JkBoyo]

Please describe your bug

I upgraded to Jellyfin 10.9.1 yesterday and made sure my reverse proxy containers (swag, duckdns) were also up to date. This morning I went to help a friend with a password that seemingly didn't work. I attempted logging in from my mobile app and it didn't work so I logged back into admin to change his password and then logged out to attempt to use the new password. From there I could no longer access the server from my phone. I then got home did some config file fixing on Swags end as when that updates it tends to cause edited files to not be changed. I found that at that point I could login to my PC using my domain. Attempted again to login with my mobile app and it hung. I looked at the logs and when this hanging happens (which happens on my pc now too) it says that the tokens are invalid invalid authentication or invalid token etc. Thankfully it still seems to work for my home instance using the local IP address. Every time I opened the clients that seemingly were breaking auth it would crash swag so that I couldn't login to my nextcloud either. There are waaaaaayyyyy more logs was trying to get in all day if they would help lemme know.

Reproduction Steps

1. attempting to log into a user
2. getting impatient with it not loading so exit the client mid authentication
3. proceed to have borked client and lose your mind the rest of the day

Jellyfin Version

10.9.0

if other:

10.9.1

Environment

- OS: Unraid v 6.12.8
- Linux Kernel: 
- Virtualization: Docker
- Clients: Android and Web
- Browser: Chrome
- FFmpeg Version: 6.0.1 not relevant?
- Playback Method: 
- Hardware Acceleration: not setup
- GPU Model: Don't have one
- Plugins: Base ones that come with it
- Reverse Proxy: nginx
- Base URL: not sure?
- Networking: bridge
- Storage: local

Jellyfin logs

[2024-05-13 05:08:35.937 -04:00] [INF] [99] Emby.Server.Implementations.Library.LibraryManager: Found duplicate path: "/data/tvshows/Doctor Who (2005)"
[2024-05-13 05:08:35.946 -04:00] [WRN] [99] MediaBrowser.Controller.Entities.BaseItem: Library folder "/config/data/data/playlists" is inaccessible or empty, skipping
[2024-05-13 05:08:49.747 -04:00] [INF] [121] Emby.Server.Implementations.ScheduledTasks.TaskManager: "Scan Media Library" Completed after 0 minute(s) and 13 seconds
[2024-05-13 05:08:49.878 -04:00] [INF] [116] Emby.Server.Implementations.IO.LibraryMonitor: Watching directory "/data/movies"
[2024-05-13 05:08:49.903 -04:00] [INF] [127] Emby.Server.Implementations.IO.LibraryMonitor: Watching directory "/data/tvshows"
[2024-05-13 09:43:13.506 -04:00] [INF] [164] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "172.18.0.1" request
[2024-05-13 09:43:19.930 -04:00] [INF] [167] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "172.18.0.1" closed
[2024-05-13 09:43:19.944 -04:00] [INF] [162] Emby.Server.Implementations.Session.SessionManager: Logging out access token "980bb911b341439aa69fc25aa07d185a"
[2024-05-13 09:44:40.571 -04:00] [INF] [156] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for "Jason_P" has been denied (IP: "172.18.0.1").
[2024-05-13 09:44:40.579 -04:00] [ERR] [156] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Invalid username or password entered". URL "POST" "/Users/authenticatebyname".
[2024-05-13 09:45:22.915 -04:00] [INF] [152] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for "Jason_P" has been denied (IP: "172.18.0.1").
[2024-05-13 09:45:22.921 -04:00] [ERR] [152] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Invalid username or password entered". URL "POST" "/Users/authenticatebyname".
[2024-05-13 09:45:36.307 -04:00] [INF] [151] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for "Jason_P" has been denied (IP: "172.18.0.1").
[2024-05-13 09:45:36.314 -04:00] [ERR] [151] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Invalid username or password entered". URL "POST" "/Users/authenticatebyname".
[2024-05-13 09:46:18.305 -04:00] [INF] [155] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for "Admin" has succeeded.
[2024-05-13 09:46:18.305 -04:00] [INF] [155] Emby.Server.Implementations.Session.SessionManager: Current/Max sessions for user "Admin": 0/0
[2024-05-13 09:46:18.317 -04:00] [INF] [155] Emby.Server.Implementations.Session.SessionManager: Creating new access token for user 6896b300-bdc3-4460-99e6-a9ba6a5b1787
[2024-05-13 09:46:18.579 -04:00] [INF] [155] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "172.18.0.1" request
[2024-05-13 09:47:01.703 -04:00] [INF] [152] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "172.18.0.1" closed
[2024-05-13 09:47:01.718 -04:00] [INF] [152] Emby.Server.Implementations.Session.SessionManager: Logging out access token "04f84b102d7c44a29b561d3995f14db4"
[2024-05-13 09:47:02.325 -04:00] [INF] [156] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:47:02.950 -04:00] [INF] [156] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:48:21.620 -04:00] [INF] [101] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:21.620 -04:00] [INF] [101] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:21.801 -04:00] [INF] [138] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:21.801 -04:00] [INF] [138] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:21.801 -04:00] [INF] [138] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:48:21.807 -04:00] [INF] [138] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:21.807 -04:00] [INF] [138] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:21.807 -04:00] [INF] [138] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:48:22.548 -04:00] [INF] [144] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:22.548 -04:00] [INF] [144] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:22.697 -04:00] [INF] [100] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:22.697 -04:00] [INF] [145] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:22.697 -04:00] [INF] [100] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:22.697 -04:00] [INF] [145] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:22.697 -04:00] [INF] [100] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:48:22.697 -04:00] [INF] [145] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:48:23.129 -04:00] [INF] [100] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:23.130 -04:00] [ERR] [100] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Invalid token". URL "GET" "/socket".
[2024-05-13 09:48:28.706 -04:00] [INF] [100] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:28.707 -04:00] [INF] [100] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:28.707 -04:00] [INF] [100] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:48:28.984 -04:00] [INF] [144] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:28.984 -04:00] [INF] [144] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:48:28.984 -04:00] [INF] [144] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:57:15.051 -04:00] [INF] [147] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.051 -04:00] [INF] [147] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.135 -04:00] [INF] [147] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.135 -04:00] [INF] [147] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.135 -04:00] [INF] [147] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:57:15.139 -04:00] [INF] [144] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.139 -04:00] [INF] [144] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.139 -04:00] [INF] [144] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:57:15.240 -04:00] [INF] [147] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.241 -04:00] [ERR] [147] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Invalid token". URL "GET" "/socket".
[2024-05-13 09:57:15.477 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.477 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.556 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.556 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.556 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:57:15.559 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.559 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.559 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:57:15.648 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:15.650 -04:00] [ERR] [149] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Invalid token". URL "GET" "/socket".
[2024-05-13 09:57:21.564 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:21.565 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:21.565 -04:00] [INF] [149] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 09:57:21.622 -04:00] [INF] [147] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:21.622 -04:00] [INF] [147] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 09:57:21.622 -04:00] [INF] [147] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:05:21.975 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:21.975 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.107 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.107 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.108 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:05:22.108 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.108 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.108 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:05:22.214 -04:00] [INF] [58] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.216 -04:00] [ERR] [58] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Invalid token". URL "GET" "/socket".
[2024-05-13 10:05:22.429 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.429 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.549 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.549 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.549 -04:00] [INF] [66] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:05:22.556 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.556 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.556 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:05:22.672 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:22.674 -04:00] [ERR] [60] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Invalid token". URL "GET" "/socket".
[2024-05-13 10:05:28.544 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:28.544 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:28.545 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:05:28.603 -04:00] [INF] [25] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:28.603 -04:00] [INF] [25] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:05:28.604 -04:00] [INF] [25] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:16:14.327 -04:00] [INF] [46] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "172.18.0.1" request
[2024-05-13 10:16:23.761 -04:00] [INF] [20] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:16:23.761 -04:00] [INF] [20] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:16:23.841 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:16:23.841 -04:00] [INF] [82] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:16:23.841 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:16:23.841 -04:00] [INF] [82] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:16:23.841 -04:00] [INF] [23] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:16:23.841 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:16:23.841 -04:00] [INF] [82] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:16:23.841 -04:00] [INF] [23] Jellyfin.Api.Auth.CustomAuthenticationHandler: "CustomAuthentication" was not authenticated. Failure message: "Invalid token."
[2024-05-13 10:16:23.841 -04:00] [INF] [23] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: "CustomAuthentication" was challenged.
[2024-05-13 10:16:23.946 -04:00] [INF] [60] Jellyfin.Api.Auth.CustomAuthenticationHandler:

FFmpeg logs

No response

Please attach any browser or client logs here

No response

Please attach any screenshots here

examples of what the browser looks like after authentification fails

Code of Conduct

• I agree to follow this project's Code of Conduct

[jellyfin-bot]

Hi, it seems like your issue report has the following item(s) that need to be addressed:

• You have not filled in the environment completely.

This is an automated message, currently under testing. Please file an issue here if you encounter any problems.

[JkBoyo]

If anyone is looking into it and has questions I will probably respond quicker with a discord ping @jkboy.

[foxhoundhcm]

Same issue with iOS client

[Ewillian9]

try to clear cache/delete data apps

[JkBoyo]

On the server? Do I just go in and RM the temp folder?

[Ewillian9]

no, on the clients, web browser, and for phones, at least in android i know we can delete app data in the settings. same might be doable for ios. At worst just reinstall apps on phones, result will be the same

[JkBoyo]

I've reinstalled multiple times and it didn't fix the issue. I've also used incognito mode on my browser to ignore caching and cookies and it still triggers the issue

[Ewillian9]

by habit i always delete old session on server side. no idea if that could help but i'm doing it on each server update.

for exemple yesterday i updated to 10.9.1 so i'll delete any 10.9.0
but again no idea if that can help that's just my square mind that is driving me here

[Ewillian9]

also do you any sort of caching on your reverse proxy?

[JkBoyo]

Unsure on the reverse proxy part but I know I deleted all device instances

[Ewillian9]

i would try to clear any cache on the reverse proxy if there's some. Else I don't know, for me the update did caused the same issue as you but clearing the cache on clients, and restarting everything fixed it. Worth mentioning i don't do any caching on my reverse proxy

[joex19x84]

I'm having the same issue. I can temporarily fix the issue by clearing the browser cache (on firefox, clicking the lock, clear cookies and site data), and I'm able to log in. But, once I log out and leave the page, when I return, the login form won't load again. From the web developer console (see attached), near the top, it appears to say something about already being logged in, which I am not.
console-export-2024-5-14_9-22-41.txt

[pimw1]

I've the same issue with the Android Jellyfin app, both when using my nginx reverse proxy as well as when using the direct ip-address:port number. The pattern is follows:
-when clearing the Android app data + cache data, i can login.
-when closing the app and reopening again, i see exactly the same problematic screenshot as JkBoyo
-only when clearing the Android app data + cache data again, i can login.

I've no problems logging in from the chrome browser on the same mobile device. Using chrome on my desktop pc is also going fine.

See below a part of my docker stack, which is running within a VM hosted via Proxmox.

version: "3.9"
name: media-stack
services:
  ts-plexserver:
    image: tailscale/tailscale:latest
    container_name: ts-plexserver
    hostname: plexserver
    environment:
      - TS_AUTHKEY=my_personal_key
      - TS_STATE_DIR=/var/lib/tailscale
    volumes:
      - ${tailscale_config}:/var/lib/tailscale
      - /dev/net/tun:/dev/net/tun
    cap_add:
      - net_admin
      - sys_module
    restart: unless-stopped
    networks:
      - mynetwork
    ports:
      # ports for plex
      - 32400:32400/tcp
      - 8324:8324/tcp
      - 32469:32469/tcp
      - 1900:1900/udp
      - 32410:32410/udp
      - 32412:32412/udp
      - 32413:32413/udp
      - 32414:32414/udp
      - 5055:5055
      - 8096:8096
      - 7359:7359/udp
      - 8920:8920
  jellyseerr:
    network_mode: service:ts-plexserver
    container_name: jellyseerr
    image: fallenbagel/jellyseerr:latest
    environment:
      - LOG_LEVEL=debug
      - TZ=Europe/Amsterdam
    volumes:
      - ${jellyseerr_config}:/app/config
    restart: unless-stopped
  jellyfin:
    network_mode: service:ts-plexserver
    image: linuxserver/jellyfin:latest
    container_name: jellyfin
    group_add:
      - "106"
    devices:
      - /dev/dri/renderD128:/dev/dri/renderD128
    environment:
      - PUID=1000
      - PGID=1000
      - TZ=Europe/Amsterdam
    volumes:
      - ${jellyfin_config}:/config
      - ${downloads}:/data
    restart: unless-stopped
networks:
  mynetwork:
    external: true