"Error sending web socket message Sessions" causing server crashes

[JamsRepos]

This issue respects the following points:

• This is a bug, not a question or a configuration issue; Please visit our forum or chat rooms first to troubleshoot with volunteers, before creating a report. The links can be found here.
• This issue is not already reported on GitHub (I've searched it).
• I'm using an up to date version of Jellyfin Server stable, unstable or master; We generally do not support previous older versions. If possible, please update to the latest version before opening an issue.
• I agree to follow Jellyfin's Code of Conduct.
• This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one.

Description of the bug

Within the last couple of weeks, I have been noticing a lot of container crashed from my official image Jellyfin 10.9.8. My Jellyfin container progressively starts eating more and more CPU usage until eventually the container is no longer responsive and requires manual intervention.

I am using an Intel iGPU from 8700k and have been using this build for the last 6 months flawlessly with no issues. It seems this is a new bug that has arised. Initially, it would happen every 5 hours or so but it seems relational to the media content that is consumed. I am lead to believe it's to do with Direct Streaming.

Reproduction steps

1. Open a stream that requires direct streaming.
2. Watch the CPU spike and eventually crash Jellyfin.
3. Optional: You can see it crashing by going to your Admin Dashboard and you will notice, Active Devices do not load.

What is the current bug behavior?

When direct streaming, the server progressively deteriorates and Active Devices do not load then the server leads to a halt until the container is restarted.

What is the expected correct behavior?

The CPU power to increase ever so slightly due to the audio being transcoded via the CPU but the websocket then gracefully closes afterwards.

Jellyfin Server version

10.9.8+

Specify commit id

No response

Specify unstable release number

No response

Specify version number

No response

Specify the build version

10.9.8

Environment

- OS: Unraid
- Linux Kernel: Slackware
- Virtualization: Docker
- Clients: Browser
- Browser: Firefox 128.0.3
- FFmpeg Version: Unknown
- Playback Method: Direct Stream
- Hardware Acceleration: QuickSync/VAAPI
- GPU Model: UHD630
- Plugins: SIMKL, TMDB, InfuseSync, Open Subtitles, TheTVDB, Session Cleaner
- Reverse Proxy: Traefik
- Base URL: None
- Networking: Docker Network
- Storage: Local

Jellyfin logs

[2024-07-26 21:57:50.591 +01:00] [ERR] [50] Jellyfin.Api.WebSocketListeners.SessionInfoWebSocketListener: Error sending web socket message Sessions

System.Net.WebSockets.WebSocketException (0x80004005): The WebSocket is in an invalid state ('Closed') for this operation. Valid states are: 'Open, CloseReceived'

   at System.Net.WebSockets.ManagedWebSocket.SendAsync(ReadOnlyMemory`1 buffer, WebSocketMessageType messageType, WebSocketMessageFlags messageFlags, CancellationToken cancellationToken)

--- End of stack trace from previous location ---




Attaching the rest after due to too many characters limit.

FFmpeg logs

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      NUMBER_OF_FRAMES-eng: 833
      NUMBER_OF_BYTES-eng: 38177
      _STATISTICS_WRITING_APP-eng: mkvmerge v24.0.0 ('Beyond The Pale') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-07-22 14:05:10
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:23(chi): Subtitle: subrip
    Metadata:
      title           : Simplified
      BPS-eng         : 82
      DURATION-eng    : 00:42:00.936000000
      NUMBER_OF_FRAMES-eng: 839
      NUMBER_OF_BYTES-eng: 25975
      _STATISTICS_WRITING_APP-eng: mkvmerge v24.0.0 ('Beyond The Pale') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-07-22 14:05:10
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:24(chi): Subtitle: subrip
    Metadata:
      title           : Traditional
      BPS-eng         : 82
      DURATION-eng    : 00:42:00.917000000
      NUMBER_OF_FRAMES-eng: 835
      NUMBER_OF_BYTES-eng: 26072
      _STATISTICS_WRITING_APP-eng: mkvmerge v24.0.0 ('Beyond The Pale') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2018-07-22 14:05:10
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream mapping:
  Stream #0:0 -> #0:0 (copy)
  Stream #0:1 -> #0:1 (eac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
[hls @ 0x5650ed5afb80] Opening '/config/transcode/9be305d6d1a57a3ddc1bc03b628709c7-1.mp4' for writing
Output #0, hls, to '/config/transcode/9be305d6d1a57a3ddc1bc03b628709c7.m3u8':
  Metadata:
    encoder         : Lavf60.3.100
  Stream #0:0: Video: h264 (Main), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 23.98 fps, 23.98 tbr, 24k tbn (default)
  Stream #0:1: Audio: aac, 48000 Hz, 5.1, s16, 640 kb/s (default)
    Metadata:
      encoder         : Lavc60.3.100 libfdk_aac
frame=    1 fps=0.0 q=-1.0 size=N/A time=-00:00:00.04 bitrate=N/A speed=N/A    
[hls @ 0x5650ed5afb80] Opening '/config/transcode/9be305d6d1a57a3ddc1bc03b628709c70.mp4' for writing
[hls @ 0x5650ed5afb80] Opening '/config/transcode/9be305d6d1a57a3ddc1bc03b628709c71.mp4' for writing
frame=  319 fps=0.0 q=-1.0 size=N/A time=00:00:00.28 bitrate=N/A speed=0.563x    
[hls @ 0x5650ed5afb80] Opening '/config/transcode/9be305d6d1a57a3ddc1bc03b628709c72.mp4' for writing


[q] command received. Exiting.

[hls @ 0x5650ed5afb80] Opening '/config/transcode/9be305d6d1a57a3ddc1bc03b628709c73.mp4' for writing
frame=  505 fps=0.0 q=-1.0 Lsize=N/A time=00:00:07.87 bitrate=N/A speed=9.71x    
video:9861kB audio:1653kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown

Client / Browser logs

No response

Relevant screenshots or videos

No response

Additional information

See my forum post of the progress of the diagnosis:
https://forum.jellyfin.org/t-jellyfin-instability-and-crashes

[JamsRepos]

Here's the raw log files attached: jellyfin logs.zip

Here's more log files from the forum thread:
https://gist.githubusercontent.com/JamsRepos/3de805879e01d3bc24e6357f7398a163/raw/aa11f23b9ce1b99c8e5bf882916b19a4027fd852/gistfile1.txt

https://gist.githubusercontent.com/JamsRepos/c3215285a8dcf4bc9e1c59d1793668d0/raw/11787f2e06fd9b7e147ec8a9ce13cd2755c53446/gistfile1.txt

https://gist.githubusercontent.com/JamsRepos/e73fb01134dc43322779e10966d4d949/raw/2623834679e17c6fb7200ebdf38a4f572a400b30/gistfile1.txt

https://gist.githubusercontent.com/JamsRepos/f491bd1bb269bc45f842e34feb7ee911/raw/58266a95b32da86c8b904fe5529e77b9fb968112/gistfile1.txt

[Brramble]

Im getting the exact same issue, here is my capture and logs.

Logs leading up and at the crash when users disconnect: https://pastebin.com/riK0AULq

Logs at startup after crash: https://pastebin.com/16X8YRRw

It looks like restarting the container is the only way to resolve this issue.

[JamsRepos]

It's happened a few more times over the weekend, it seems the common denominator with all this is EAC 5.1 but it might not be related at all. It seems odd how each time it does happen, this is the codec that seems to be problematic.

[JamsRepos]

This seemed to be an issue with the CPU taking on transcoding tasks rather than the iGPU, causing the websockets to fail to due resource exhaustion. Changing the transcode settings to be more optimal for the iGPU seems to have completely fixed the issue.

[Brramble]

I've tested all transcoding commands within the Jellyfin container, once escaping them to Bash. All operations ran with minimal system impact.
The issue seems linked to Chrome: it crashes the container by maxing out CPU, whereas Firefox works fine.
The problem can be replicated consistently on three devices using Chrome, but not on Firefox.
The Jellyfin container reaches 100% CPU usage and halts; restarting the container is required to resolve it.

Below are the following file types that I can replicate with every time.

[JamsRepos]

Moved into #12456