Jellyfins TMDB plugin can no longer find backdrop/folder/landscape/logo images

[Speiger]

This issue respects the following points:

• This is a bug, not a question or a configuration issue; Please visit our forum or chat rooms first to troubleshoot with volunteers, before creating a report. The links can be found here.
• This issue is not already reported on GitHub (I've searched it).
• I'm using an up to date version of Jellyfin Server stable, unstable or master; We generally do not support previous older versions. If possible, please update to the latest version before opening an issue.
• I agree to follow Jellyfin's Code of Conduct.
• This report addresses only a single issue; If you encounter multiple issues, kindly create separate reports for each one.

Description of the bug

Today when uploading a series to jellyfin i noticed it wasn't getting any of the main cover images. (Season/Actor/Episode still worked though)
Ok, thought maybe it is not there.
Then I added another one and saw it had issues too. And i double checked if it was present.

After that i just out of curiosity reran another scan on part of my library.

And I keep getting this error.

[2024-12-07 02:47:01.518 +01:00] [ERR] [12] MediaBrowser.Providers.Manager.ProviderManager: "TmdbSeriesImageProvider" failed in GetImageInfos for type "Series" at "/volume5/video/serien/RWBY"
Newtonsoft.Json.JsonReaderException: Could not convert string to DateTime: 2024-07-05 19:01:08 UTC. Path 'videos.results[0].published_at', line 1, position 15997.
   at Newtonsoft.Json.JsonReader.ReadDateTimeString(String s)
   at Newtonsoft.Json.JsonTextReader.FinishReadQuotedStringValue(ReadType readType)
   at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateList(IList list, JsonReader reader, JsonArrayContract contract, JsonProperty containerProperty, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateList(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, Object existingValue, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
   at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
   at TMDbLib.Utilities.Serializer.TMDbJsonSerializer.Deserialize(Stream source, Type type)
   at TMDbLib.Utilities.Serializer.SerializerExtensions.Deserialize[T](ITMDbSerializer serializer, Stream source)
   at TMDbLib.Rest.RestResponse`1.GetDataObject()
   at TMDbLib.Client.TMDbClient.GetTvShowAsync(Int32 id, TvShowMethods extraMethods, String language, String includeImageLanguage, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.GetSeriesAsync(Int32 tmdbId, String language, String imageLanguages, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeriesImageProvider.GetImages(BaseItem item, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable`1 type)

To me that looks like TMDB changed something and broke your code.

Mainly because it was fine 1 week ago and now it doesn't work anymore.
(And RWBY for example was added 1 week ago just fine)

Reproduction steps

Add a Series to your jellyfin and add a series, it should happen automatically.

What is the current bug behavior?

backdrop/folder/landscape/logo images not appearing

What is the expected correct behavior?

backdrop/folder/landscape/logo images should be appearing

Jellyfin Server version

10.10.0+

Specify commit id

No response

Specify unstable release number

No response

Specify version number

No response

Specify the build version

10.10.3

Environment

- OS: Synology Disk Station DSM 7.2.2-72806 Update 2
- Source: https://synocommunity.com/package/jellyfin
- Settings: Default settings/plugins + Transcoder/Trickplay enabled.

(I know synology is technically not fully supported. On the other hand this is a JSON parse error which can't be caused by the operating system from a networking callback)

Jellyfin logs

[2024-12-07 02:47:01.518 +01:00] [ERR] [12] MediaBrowser.Providers.Manager.ProviderManager: "TmdbSeriesImageProvider" failed in GetImageInfos for type "Series" at "/volume5/video/serien/RWBY"
Newtonsoft.Json.JsonReaderException: Could not convert string to DateTime: 2024-07-05 19:01:08 UTC. Path 'videos.results[0].published_at', line 1, position 15997.
   at Newtonsoft.Json.JsonReader.ReadDateTimeString(String s)
   at Newtonsoft.Json.JsonTextReader.FinishReadQuotedStringValue(ReadType readType)
   at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateList(IList list, JsonReader reader, JsonArrayContract contract, JsonProperty containerProperty, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateList(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, Object existingValue, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
   at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
   at TMDbLib.Utilities.Serializer.TMDbJsonSerializer.Deserialize(Stream source, Type type)
   at TMDbLib.Utilities.Serializer.SerializerExtensions.Deserialize[T](ITMDbSerializer serializer, Stream source)
   at TMDbLib.Rest.RestResponse`1.GetDataObject()
   at TMDbLib.Client.TMDbClient.GetTvShowAsync(Int32 id, TvShowMethods extraMethods, String language, String includeImageLanguage, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.GetSeriesAsync(Int32 tmdbId, String language, String imageLanguages, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeriesImageProvider.GetImages(BaseItem item, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable`1 type)

FFmpeg logs

Not needed

Client / Browser logs

No response

Relevant screenshots or videos

No response

Additional information

No response

[jellyfinlover]

Got the same problem since this morning.

[listy-bit]

Me too, completely fresh Jellyfin install.

[solidsnake1298]

Install the TVDB plugin as a workaround. I see the same messages in my logs starting earlier today, but I didn't notice any issues due to Jellyfin falling back to TVDB.

[jellyfinlover]

I tried in an older build (10.8.8) and it actually worked, so even if this was caused by TMDB changes, it still could be handled from the plugin side.

[SerefEfe1]

Same here! The error can also be reproduced when using the identify feature

[fernvenue]

Same here:

[2024-12-07 14:41:43.853 +06:00] [ERR] [46] MediaBrowser.Providers.Manager.ProviderManager: "TmdbMovieImageProvider" failed in GetImageInfos for type "Movie" at "C:\ProgramData\Jellyfin\External\SynologyX\Movies\Vale Abraão (1993) [imdbid-tt0108471]\Vale Abraão (1993) [imdbid-tt0108471].mkv"
Newtonsoft.Json.JsonReaderException: Could not convert string to DateTime: 2011-08-24 17:52:51 UTC. Path 'videos.results[0].published_at', line 1, position 17245.
   at Newtonsoft.Json.JsonReader.ReadDateTimeString(String s)
   at Newtonsoft.Json.JsonTextReader.FinishReadQuotedStringValue(ReadType readType)
   at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateList(IList list, JsonReader reader, JsonArrayContract contract, JsonProperty containerProperty, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateList(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, Object existingValue, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
   at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
   at TMDbLib.Utilities.Serializer.TMDbJsonSerializer.Deserialize(Stream source, Type type)
   at TMDbLib.Utilities.Serializer.SerializerExtensions.Deserialize[T](ITMDbSerializer serializer, Stream source)
   at TMDbLib.Rest.RestResponse`1.GetDataObject()
   at TMDbLib.Client.TMDbClient.GetMovieAsync(String imdbId, String language, String includeImageLanguage, MovieMethods extraMethods, CancellationToken cancellationToken)
   at TMDbLib.Client.TMDbClient.GetMovieAsync(Int32 movieId, String language, String includeImageLanguage, MovieMethods extraMethods, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.GetMovieAsync(Int32 tmdbId, String language, String imageLanguages, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.Movies.TmdbMovieImageProvider.GetImages(BaseItem item, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable`1 type)

[VigibotDev]

Same here (same log). I must use TMDb because a lot of pre/post processing rely on TMDb for me. I think I can patch the request on the fly with my instance of man in the middle proxy to workaround.... because TMDb mandatory for me. need client request analysis in progress

[JanickGers85]

Same here

[10:47:45] [ERR] [45] MediaBrowser.Providers.Manager.ProviderManager: TmdbSeriesImageProvider failed in GetImageInfos for type Series at /hdd_4T/***/***
Newtonsoft.Json.JsonReaderException: Could not convert string to DateTime: 2015-11-23 15:00:00 UTC. Path 'videos.results[0].published_at', line 1, position 46857.
   at Newtonsoft.Json.JsonReader.ReadDateTimeString(String s)
   at Newtonsoft.Json.JsonTextReader.FinishReadQuotedStringValue(ReadType readType)
   at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateList(IList list, JsonReader reader, JsonArrayContract contract, JsonProperty containerProperty, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateList(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, Object existingValue, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(Object newObject, JsonReader reader, JsonObjectContract contract, JsonProperty member, String id)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(JsonReader reader, Type objectType, JsonContract contract, JsonProperty member, JsonContainerContract containerContract, JsonProperty containerMember, Object existingValue)
   at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
   at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
   at TMDbLib.Utilities.Serializer.TMDbJsonSerializer.Deserialize(Stream source, Type type)
   at TMDbLib.Utilities.Serializer.SerializerExtensions.Deserialize[T](ITMDbSerializer serializer, Stream source)
   at TMDbLib.Rest.RestResponse`1.GetDataObject()
   at TMDbLib.Client.TMDbClient.GetTvShowAsync(Int32 id, TvShowMethods extraMethods, String language, String includeImageLanguage, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.GetSeriesAsync(Int32 tmdbId, String language, String imageLanguages, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeriesImageProvider.GetImages(BaseItem item, CancellationToken cancellationToken)
   at MediaBrowser.Providers.Manager.ProviderManager.GetImages(BaseItem item, IRemoteImageProvider provider, String preferredLanguage, Boolean includeAllLanguages, CancellationToken cancellationToken, Nullable`1 type)

[f1pp3r]

Exactly the same (log). Was pulling my hair out trying to fix the issue on my end, before looking here.

[crobibero]

Closing as duplicate of jellyfin/TMDbLib#522

[VigibotDev]

OK I found the bug !!!

On OLD JSON :

release_date = "2024-07-07T00:00:00.000Z"

Now it's "clean" = "2024-01-10" but Jellyfin TMDb API client don't like it.

I can patch the data on the fly with MITM Proxy to wait real Jellyfin developer solution.

You can get the Jellyfin request here :

https://api.themoviedb.org/3/movie/626412?language=fr&include_image_language=fr%2Cnull%2Cen&append_to_response=credits%2Cimages%2Ckeywords%2Creleases%2Cvideos&api_key=4219e299c89411838049ab0dab19ebd5

Look at this OLD JSON to compare :

626412.json

Since I use MITM Proxy to check all outgoing WEB content on my server, I added -B to rename "published_at" trailer date from JSON API on the fly

mitmdump -v -M "|4219e299c89411838049ab0dab19ebd5|xxxxxx my tmdb api key xxxxxxx" -B "|published_at|published_at_disabled" > /tmp/mitmdump.log &

And my Jellyfin TMDb work like a charm.

[Speiger]

@crobibero thank you for responding.
If this is only a issue for a few days and will be resolved soon then I don't mind at all waiting.

I will try what @solidsnake1298 suggested and see if this temp workaround works.

Anyways, thank you for the quick response and for the quick redirect to the appropriate place :)

Have a nice weekend!

Edit:
Using theTVDB plugin is working as a temp fix.