Tools of The Trade, from Hacker News.
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README.md

README.md

HN Tools of The Trade, 2014 Edition

Table of Contents

Background

In 2010, Joshua Schachter, the founder of Delicious, posted the following on Hacker News:

When I first started delicious, we had to host most of the services ourselves. CVS, mail, mailing lists, etc etc etc. These days, lots of that stuff is available as SaaS. What are the tools and services people use instead of hosting their own? | I'm not talking about actual production services like EC2 and Heroku and whatnot. We can go over this in another thread.

In 2013, Sharjeel Qureshi, posted the following:

Few years ago, Joshua Schachter started this thread on HN for discussing hosted useful services: https://news.ycombinator.com/item?id=1769910 The contribution in thread introduced many interesting SaaS services which can immensely help in deploying services as well as development. It's been three years since then. What do we have today?

Many thanks to the big contributors to the previous threads, including garrettdimon, espeed, netshade, and cmadan, and many more that I haven't named.

Now

I collected more data from Hacker News, AngelList and Quora, to make the 2014 | and hopefully beyond | version.

It's hosted on GitHub for a reason! Please submit pull requests.

The List

Browser/Email Testing

  • BrowserStack | http://www.browserstack.com | | $35/mo - $359/mo | Live, Web-Based Browser Testing | Instant access to all desktop and mobile browsers.
  • Litmus | http://litmus.com | [@litmusapp]([@litmusapp] https://twitter.com/litmusapp) | $79/mo - $399/mo | Test and track your emails | Lets you preview your campaigns across 30+ real email clients and devices in minutes.
  • Sauce Labs | https://saucelabs.com/ | @saucelabs | $12/mo - $149/mo | Testing made awesome | Run you web and mobile app tests across hundreds
  • EmailOnAcid | http://www.emailonacid.com | @emailonacid | $45/mo - $295/mo | Quickly ensure that your emails don't look like crap in any email client. | Email previews on 70+ clients and spam testing

Bug/Issue Tracking

  • BugHerd | http://bugherd.com | @bugherd | $29/mo - $180/mo | Turn client feedback into actionable tasks. | BugHerd lets you quickly see, at a glance, how your project is going and what everyone is working on. The task board lets you keep team members in sync by assigning and scheduling tasks with a simple drag and drop.
  • Lighthouse | http://lighthouseapp.com | @lighthouseapp | $25/mo - $100/mo | Whether you're a large company or a small bootstrapped team, Lighthouse is the perfect ticket tracking solution. | Collaborate effortlessly on projects. Whether you’re a team of 5 or studio of 50, Lighthouse will help you keep track of your project development with ease.
  • Sifter | http://sifterapp.com | @sifterapp | $29/mo - $149/mo | Less configuring. More doing. | We've put in the time researching bug tracking to help create the simplest possible workflow for you to get work done. From time-to-time we even blog about some of our ideas around this optimal bug tracking process…
  • Trello | https://trello.com | @trello | $5/mo | Organize anything, together | Trello is the fastest, easiest way to organize anything, from your day-to-day work, to a favorite side project, to your greatest life plans.
  • BitBucket Issues | https://bitbucket.org | @bitbucket | $10/mo - $200/mo | Unlimited private code repositories | Host, manage, and share Git and Mercurial repositories in the cloud. Free, unlimited private repositories for up to 5 developers give teams the flexibility to grow and code without restrictions.
  • GitHub Issues | https://github.com | @GitHub | $7/mo - $50/mo | Build software better, together. | GitHub is the largest code host on the planet with over 13.2 million repositories. Large or small, every repository comes with the same powerful tools. These tools are open to the community for public projects and secure for private projects.
  • Redmine | OSS | | http://www.redmine.org | @redmine | Flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.
  • Huboard | https://huboard.com | @huboard | $7/mo - $24/mo | GitHub issues made awesome Instant project management for GitHub repositories |
  • Bugify | $59 | http://www.bugify.com | @bugify | Self hosted issue management system. One-time payment. Written in PHP.
  • Post It Notes on a (Physical) Wall
  • JIRA | https://www.atlassian.com/software/jira | @JIRA | $10/mo hosted - $10/yr self-hosted | JIRA is the tracker for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.

Planning & Project Management

  • Sprintly | http://sprint.ly | @sprintly | $49/mo- $399/mo | Don't ask how projects are going. Watch how they're going in real-time. | Use our elegant interface to prioritize, tag, manage, estimate, and measure your software developers' progress in real-time.
  • Podio | https://podio.com | @Podio | free | Teamwork made easy | News and views from the team behind Podio - changing the way the world works since 2009.
  • Flow | http://www.getflow.com | @flowapp | $19/mo - $249/mo | Stop managing projects from your inbox. | Flow is a collaborative task management app for the web and iPhone.
  • Interstate | http://interstateapp.com | @interstateapp | $9/mo | The future of open mangement | Create & Share Project Roadmaps
  • Basecamp | http://basecamp.com | @37signals | $20/mo - $150/mo | The official account for Basecamp®. Helping Basecamp, Highrise and Campfire customers every Mon-Fri 9am-6pm CT! | Basecamp to help organize the store design, develop fixtures, and manage craftspeople. Primarily through word-of-mouth alone, Basecamp has become the world’s #1 project management tool.
  • Apollo | http://www.apollohq.com | @applicomhq | $23/mo - $148/mo | Integrated Project and Contact Management Done Right | Apollo is project and contact management done right. Using Apollo, you will realise that it's built to help you get things done, quickly and efficiently. With Apollo, you will always know where your projects, your contacts and your life are at and you will feel on top of everything — regardless of how hectic your schedule is.
  • Pivotal | http://www.pivotaltracker.com | @pivotaltracker | $7/mo - $175/mo | BUILD BETTER SOFTWARE FASTER | Break your project down into bite-sized stories, which get your product closer to the business goal. Use points to estimate each story’s relative complexity and prioritize it in the backlog.
  • Asana | http://www.asana.com | @asana | $50/mo - $800/mo | Teamwork without email | Asana is our go-to for prioritizing projects, keeping up w/orders & staying on top of a growing to-do list
  • WeekPlan | http://weekplan.net | @weekplan | $7/mo- $19/mo | Time management inspired by the "7 habits of highly effective people" Features: goals of the week, week view and quadrant matrix, pomodoro timer, shared workspaces, etc...
  • Trello | https://trello.com | @ | https://twitter.com/trello | $5/mo | Organize anything, together Trello is the fastest, easiest way to organize anything, from your day-to-day work, to a favorite side project, to your greatest life plans.
  • Blossom | https://www.blossom.io | @blossom_io | $19/mo - $149/mo | Agile Project Management | Blossom gives each member of the team clear overview about who’s doing what & why and at the same time it helps you to focus on what matters most. With Blossom you can efficiently manage your whole development process in one place, built with simplicity in mind. Blossom is based on the principles ofKanban, a way of working that emphasizes iterative delivery cycles and continuously improves the workflow of your team or organization.
  • Trajectory | https://www.apptrajectory.com | @apptrajectory | $25/mo - $100/mo | Agile planning software that helps teams discuss and plan their projects in a realistic, structured way. | Trajectory helps you stay focused on what matters. Ideas are where you discuss the goals for your project. Based on that discussion, you create stories for the implementation. Trajectory makes it easy to see all the stories for an Idea and track progress toward your goal.
  • Redmine | http://www.redmine.org | @redmine | Flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.
  • JIRA Agile | https://www.atlassian.com/software/jira/agile | @atlassian | $10/mo - $30/mo | Dream big, work smart, deliver fast | Makers of @JIRA, @Confluence, @Bitbucket, @HipChat, and more. Software to plan, collaborate, code, and support. Built for teams
  • Tom's Planner | http://www.tomsplanner.com/ | @tomsplanner | $9/mo - $19/mo | | Tom's Planner is online Gantt chart software that allows anyone to create, collaborate and share Gantt Charts online with drag and drop simplicity. It's web based, extremely intuitive and easy-to-use.
  • LeanKit | http://leankit.com/ | @leankit | $15/mo - $19/mo | Instant Project visibility | In LeanKit, you map your organization’s processes onto virtual whiteboards. On each board the process steps are represented as vertical and horizontal lanes. Cards represent work items, which team members update and move from across the board as they complete their share of the work. Rather than having to ask for status reports, managers and customers can just look at the board. Board updates are visible in seconds around the globe and e-mail alerts and RSS feeds are available, so you and your team can take immediate action to resolve issues before they turn into serious problems.

App Developer Tools

  • App Annie | http://www.appannie.com | @appannie/ | free | | Make better decisions with our app store data. We are the leader for app store analytics, app rankings, and market intelligence.
  • Artisan Mobile | http://useartisan.com/ | @ArtisanMobile | Free - 10k/mo | The Artisan Mobile Experience Management platform makes it easy to understand your user's behavior and activity, experiment with all aspects of your mobile app, and engage your users with targeted, branded experiences — all in one platform.

Business & Traffic Analytics

  • KISSmetrics | http://kissmetrics.com | @kissmetrics/ | $150/mo - $500/mo | KISSmetrics tells you who’s doing it. | Every last piece gets connected to a real person. All of it. It doesn’t matter if people bounce around between different browsers and devices. Or even if it takes them 6 months to come back. You’ll see what real people do.
  • Mixpanel | http://mixpanel.com | @mixpanel/ | $150/mo - $2000/mo | Actions speak louder than page views. | For years, companies have pushed page views as a primary measure of success. Page view counts are popular because they are easy to report, but ultimately cannot tell you how engaged your visitors are. Mixpanel lets you measure what customers do in your app by reporting actions, not page views.
  • Amplitude | https://amplitude.com/ | $299/mo | Mobile Analytics for decision makers
  • Snowplow | http://snowplowanalytics.com | @SnowPlowData | | Snowplow is the most powerful, flexible, scalable web analytics platform in the world. | Snowplow enables analysts to perform a wide variety of both simple and sophisticated analytics on your web analytics data.
  • DigMyData | http://digmydata.com | @digmydata | $39/mo | The analytics dashboard for those who don't have time for analytics | We take your data and present in a beautiful timeline chart. We bet you’ve never seen some of your data – and certainly not all together in one place.
  • Segment.io | http://segment.io | | $29/mo - $349/mo | The right way to manage your tools. | The idea is simple: one pipeline for all your data. Send data to any third-party tool with a single integration.
  • Clicky | http://clicky.com/ | @clicky | $9.99/mo - $19.99/mo | Real Time Web Analytics | Clicky lets you see every visitor and every action they take on your web site, with the option to attach custom data to visitors, such as usernames or email addresses. Analyze each visitor individually and see their full history.
  • Google Analytics
  • Piwik | http://piwik.org/ | @piwik | | Liberating Web Analytics | Whether you are an individual blogger, a small business, or a large corporation, Piwik helps you gain valuable insights to help your business or readership grow.
  • Chartio | https://chartio.com/ | @chartio | | Visualize and explore your data with Chartio. | Create interactive charts and perfect dashboards through an intuitive drag and drop interface. Switch from basic tables to sophisticated data visualizations in a single click. Powerful filters let you slice and dice your data, and you can drill down into most charts without configuring a thing.
  • Chartbeat | https://chartbeat.com/ | @chartbeat | $9.95/mo - $49.95/mo | Build a loyal and valuable audience for your site. | Chartbeat's real-time traffic and audience-behavior data shows you who's on your site and how they're engaging with your content right now — so you can take action on what matters when it matters.
  • Calq | https://calq.io | @CalqAnalytics | $0 - $2500/mo | Advanced custom analytics for mobile and web applications. | Calq is an analytics platform that measures user actions rather than page views. An action can be anything a user does: reviewing a product, playing a level on a mobile game, making a purchase on your site, anything. Calq's ability to work with custom events AND custom data is what raises it above more traditional analytics platforms.
  • Improvely | https://www.improvely.com | @improvelycom | $29 - $899/mo | Conversion tracking and click fraud monitoring platform. The easiest way to track the performance of marketing campaigns and monitor them for click fraud.

Conversion Optimization & A/B Testing

  • Optimizely | https://www.optimizely.com/ | @optimizely | $17/mo - $359/mo | A/B testing you'll actually use | Track engagement, clicks, conversions, sign ups, or anything else that matters to you and your business. Optimizely's custom goal tracking provides an endless range of measurable actions that you can define. Just tell Optimizely what to measure, and we will do the rest.
  • Visual Website Optimizer | http://visualwebsiteoptimizer.com/ | @wingify | $49/mo - $129/mo | Increase your website sales and conversions | Using Visual Website Optimizer, they A/B test different versions of their website and landing pages to find out which one works best. Made for marketers, our tool is incredibly easy to use, and doesn't need IT resources.

User Analytics

  • Intercom | http://intercom.io | @intercom | $49/mo - $449/mo | The easiest way to see and talk to your users | Intercom is a single platform where you can see in real-time who is using your product and how, and send personalized messages to the right users at the right time.

User Testing

  • Silverback 2.0 | http://silverbackapp.com/ | @silverbackapp | 69.95 | Guerrilla usability testing software for designers and developers | Silverback makes it easy, quick and cheap for everyone to perform guerrilla usability tests with no setup and no expense, using hardware already in your Mac.

HR

  • Workday | http://www.workday.com/ | @workday | | Workday works the way people work—collaboratively, on the go, and in real-time. Explore the product previews below to learn how Workday can change the way you work. | With powerful business applications and a user experience that's unmatched in enterprise software, Workday gives you everything you need to transform your business.

Payroll

  • ZenPayroll | https://zenpayroll.com/ | @zenpayroll | $25/mo - $243/mo | The most delightful — and only — payroll service you'll ever use. We love, love, love helping  | Provide your employees direct access to their paystubs, pay history and information. Streamline changes and approvals.

Continuous Integration/Code Quality

  • Travis | https://travis-ci.org | @travisci | Hi I’m Travis CI, a hosted continuous integration service for open source and private projects: http://travis-ci.com  System status updates: @traviscistatus
  • AppVeyor | http://www.appveyor.com | @appveyor | AppVeyor automates building, testing and deployment of .NET applications, helping your team to focus on delivering great apps.
  • Circle | http://circleci.com | @circleci | $19/mo - $269/mo | Ship better code, faster | Easy, fast, continuous integration and deployment for web apps.
  • CodeClimate | http://codeclimate.com | @codeclimate | $0/mo - $399/mo | Automated Code Review | Code Climate hosted software metrics help you ship quality Ruby and JavaScript code faster. Get control of your technical debt with real time static analysis of your code.
  • Sempaphore | https://semaphoreapp.com | @semaphoreapp | $14/mo - $899/mo | Create an Amazing Workflow. | Semaphore assumes that your private or open source project is on GitHub. There are no new dependencies, hooks or SSH keys to manage. It works without any change in source code.
  • CruiseControl
  • Integrity
  • TDDium | https://www.tddium.com | @tddium | $15/mo - $100/mo | ELEGANT, FAST TESTING IN THE CLOUD | Tddium sets up Continuous Integration in minutes, frees you from managing a build server, and lets you deploy software 5x - 25x faster by running tests in parallel safely and automatically. It also lets you use our massively scalable environment even before you push to CI.
  • Semaphore | https://semaphoreapp.com | @semaphoreapp | $14/mo - $899/mo | Create an Amazing Workflow. | Semaphore assumes that your private or open source project is on GitHub. There are no new dependencies, hooks or SSH keys to manage. It works without any change in source code.
  • Jenkins | http://jenkins-ci.org | @jenkinsci | $60/mo - $200/mo | Continuous Integration on-premise, in the cloud or anywhere in between | Learn best practices for dealing with the challenges of mobile development on iOS and Android, optimization of the user experience, interaction with back-end services, integration with other services (location, alerts, maps) and managment of the wide range of form factors, devices and OS versions
  • Bamboo | https://www.atlassian.com/software/bamboo | @atlassian | $10/mo - $1000/mo | | Bamboo does more than just run builds and tests. It connects issues, commits, test results, and deploys so the whole picture is available to your entire product team – from project managers, to devs and testers, to sys admins.
  • Buildbox | https://buildbox.io | @buildboxhq | $9/mo - $199/mo | Self-hosted continuous integration and deployment | Buildbox uses your own infrastructure to run builds, so it doesn't matter whether your application is in Java, Ruby or Go. You have the ability to use whatever language you want.

Dashboards

  • Ducksboard | http://ducksboard.com | @ducksboard | $16/mo - $129/mo | All of your data. In one place. | Business dashboards don’t need to be complicated, boring or hard to look at. Ducksboard makes it easy to gather, visualize and share the data that matters most to you and your team.
  • Geckoboard | http://www.geckoboard.com | @geckoboard | $17/mo - $899/mo | Meet Geckoboard. It's Your Key Data, In One Place. | Geckoboard monitors your business’s vital signs – don’t wait, see it live on a business dashboard as it happens. Focus on what matters and react faster to important events.
  • Instrumental | https://instrumentalapp.com | @instrumentalapp | $15/mo - $150/mo | Monitor Your App in Realtime | Instrumental’s made to monitor metrics at a ridiculously high scale. At rates of 500,000 metrics per second and higher, it doesn’t even break a sweat
  • Telemetry | https://telemetryapp.com | @telemetryapp | $9/mo - $749/mo | Build realtime dashboard with powerful visualizations that look beautiful on big screen TVs, desktop computers, mobile devices, and embedded systems—all using a simple REST API that works with all modern languages.

Error/Exception Handling

  • Sentry | https://getsentry.com | @getsentry | $24/mo - $199/mo | Sentry notifies you when your users experience errors. | Know immediately when things happen in your application. Engage users before they have a chance to report a problem.
  • Coalmine | https://www.getcoalmine.com
  • HoneyBadger | https://www.honeybadger.io | @honeybadgerapp | $39/mo - $249/mo | Exception, uptime, and performance monitoring for Ruby. | It tells you about errors, downtime and performance issues as they happen. And it gives you the tools you need to fix them ...without burying you in data. Without silly rate limits or per-server fees.
  • BugSnag | https://bugsnag.com | @bugsnag | $29/mo - $249/mo | Automatic, full-stack error monitoring | Web app monitoring for Rails, PHP, Node.js, Java, and every other leading platform.
  • Raygun | http://raygun.io | @raygunio | $14/mo - $199/mo | Exceptional Error Tracking | Your software faults get automatically sent to the Raygun service and analysis begins immediately. Raygun intelligently groups your errors so you're dealing with root causes, not every single error instance!
  • Exceptional
  • Rollbar | https://rollbar.com/ | @rollbar | $12/mo - $1249/mo | Take control of your errors | Rollbar is platform-agnostic and can accept data from anything that can speak HTTP and JSON. You can use our official libraries for Ruby, Python, PHP, Node.js, JavaScript, Android, iOS, or Flash, or roll your own with our API.
  • PaperTrail | https://papertrailapp.com | @papertrailapp | $7/mo - $230/mo | Frustration-free log management. Get started in seconds. | Use Papertrail's time-saving log tools, flexible system groups, team-wide access, long-term archives, charts and analytics exports, monitoring webhooks, and 45-second setup.
  • Errorception | https://errorception.com | @errorception | $5/mo - $59/mo | Painless JavaScript Error Tracking | Errorception is a simple and painless way to find out about JavaScript errors, as they occur in your users' browsers. All you need to do is insert a script tag on your page, and you will start recording errors as they happen in real-time.
  • ExceptionNotifier
  • Airbrake | https://www.airbrake.io/ | @airbrake | $39/mo - $199/mo | No More Searching Log Files Capture and Track Your Application's Exceptions in 3 Minutes | Airbrake is the leading exception reporting service, currently providing error tracking for 50,000 applications with support for 18 programming languages.
  • Errbit | OSS

Log Monitoring

  • Loggly | http://loggly.com | @loggly | $49/mo - $349/mo | Solve operational problems faster. | Loggly helps cloud-centric organizations—organizations that build and manage cloud-facing applications—to solve operational problems faster.
  • Papertrail | https://papertrailapp.com | @papertrailapp | $7/mo - $230/mo | Frustration-free log management. Get started in seconds. | Use Papertrail's time-saving log tools, flexible system groups, team-wide access, long-term archives, charts and analytics exports, monitoring webhooks, and 45-second setup.
  • LogEntries | https://logentries.com | @logentries | $16/mo - $245/mo | Log Management & Analytics Made Easy | Logentries provides an easy-to-use cloud service for log management and analytics.
  • Sumo Logic | http://www.sumologic.com/ | @#!/SumoLogic | | Log Data is Big Data | Once enabled by the administrator, the new data will be searchable in the customer account. Sumo Logic provides an Application for Data Volume for out-of–the-box dashboards and searches that deliver a comprehensive view of data usage volume by category, collector, source name, and hosts.
  • statsd | https://github.com/etsy/statsd/
  • Graphite | http://graphite.wikidot.com/
  • Graylog2 | http://graylog2.org | @graylog2 | Field-tested open source data analytics system used and trusted all around the world. Search your logs, create charts, send reports and be alerted when something happens. All running on the existing JVM in your datacenter.
  • Graphdat | http://www.graphdat.com/ | @graphdat | $10/ mo | Proactive application and infrastructure monitoring that looks beautiful |
  • Stackify | http://www.stackify.com/ | @Stackify | $15/ mo | Connecting the dots for you | Stackify focuses on application health, magnifying critical insights for developers, operations, and support teams.

Application Performance

  • AppNeta | http://appneta.com/ | @AppNeta | Free to $119 / mo | Full-stack application monitoring for web apps | Get visibility into code, network, and end user, especially for polyglot and service-oriented applications, by looking at transactions, errors, browser metrics, host metrics, and more.
  • New Relic | http://newrelic.com/ | @NewRelic | $149/ mo | Application monitoring for all your web apps. | It’s about gaining actionable, real-time business insights from the billions of metrics your software is producing, including user click streams, mobile activity, end user experiences and transactions.
  • AppSignal | https://appsignal.com/ | @AppSignal | $49/mo - $259/mo | Better monitoring for your Rails applications. | Get detailled statistics on your site's performance with mean and 90th percentile measurements.

Load Testing

  • Blitz | https://www.blitz.io/ | @blitz_io | $19.99/mo - $399.99/mo | LOAD TESTING FROM THE CLOUD | Building mobile applications, websites or APIs is an iterative process. New features and capabilities are being added constantly. Your application is rapidly and iteratively going through several distinct phases - Development, Staging, Production and Operations. At every step of the way, the ability to ensure that your application meets the highest levels of user satisfaction is critical.
  • Bees with Machine Guns! | https://github.com/newsapps/beeswithmachineguns
  • Neustar Website Load Testing | http://www.neustar.biz/services/web-performance/load-testing | @#!/Neustar | $80/mo | | Tackle performance problems such as bandwidth limitations, error rates exceeding thresholds, server PU limitations and much more.

Server Monitoring

  • Server Density | https://www.serverdensity.com/ | @serverdensity | | Premium hosted website and server monitoring tool. | All your activity syncs in real time - from starting new instances to upgrading or deleting old ones. Work wherever you want - through web, mobile, API or directly with your provider. Everything stays in sync.

Customer Support/Help Desks

  • Desk | http://desk.com | @desk | $3/mo - $50/mo | Deliver Customer Service That Wows | Desk.com creates the leading customer service application, which helps fast-growing companies deliver outstanding customer support. Desk.com's intuitive user interface and powerful features make solving customers' problems more efficient for the entire company. Plus, Desk.com is the only Customer Service Application backed by Salesforce, providing easy integration with other Salesforce services and robust security. There are thousands of companies using Desk.com as their help desk software application, from household names like Square and Instagram to the burrito shop down the street. Give it a try for free.
  • HelpScout | http://helpscout.net | @helpscout | $15/ mo | Scalable customer support, no help desk headaches | Based on conditions you specify, Help Scout automatically performs one or more actions.
  • ZenDesk | http://zendesk.com | @zendesk | $1/mo - $195/mo | Relationships between businesses and their customers can be hard. | Better customer service starts with better communication Zendesk brings all your customer conversations into one place.
  • Groove | http://groovehq.com | @groove | $15/ mo | Everything you need to deliver awesome, personal support to every customer. | Your customers will never know that you’re using a helpdesk. To them, your messages look like regular emails. It feels like personal support, and it helps you build deeper relationships with your customers.
  • Intercom | http://intercom.io | @intercom | $49/mo - $449/mo | The easiest way to see and talk to your users | Intercom is a single platform where you can see in real-time who is using your product and send personalized messages to the right users at the right time based on their behavior.
  • Tender | http://tenderapp.com | @tenderapp | $9/mo - $99/mo | Better, Simpler, Customer Support Software. | Support your customers in the open! With public forums, you can offer a public space to your users to discuss common issues and get feedback, while still keeping certain categories private (billing, orders, ...). Power users can subscribe to categories and new discussions, and help out other customers.
  • SupportFu | http://www.supportfu.com/ | @supportfu | $9/ mo | It's like gmail on steroids! | SupportFu is a powerful helpdesk that helps your team deliver awesome support to each and every customer. To your customers, it's just email. They will never see a ticket number and will never have to log into anything!
  • Freshdesk | http://freshdesk.com/ | @freshdesk | $16/mo - $70/mo | Everything you need to deliver Exceptional | http://www.exceptional.io/ | @exceptional | $9/mo | Exceptional tracks errors in web apps. It reports them in real-time and gathers the info you need to fix them fast. Customer Support | Freshdesk keeps you from running behind issues blindly and gets your customer support issues under control.
  • UserDeck | http://userdeck.com | @user_deck | $0 - $25/mo | Customer support software that embeds into your existing website.

Transactional Email

  • Postmark | https://postmarkapp.com | @postmarkapp | $1.50 | Email delivery for web apps – done right. | Postmark removes the headaches of delivering and parsing transactional email for webapps with minimal setup time and zero maintenance. We have years of experience getting email to the inbox, so you can work and rest easier.
  • Mandrill | http://mandrill.com | @mandrillapp | $0.20/mo - $0.10/mo | THE FASTEST WAY TO DELIVER EMAIL | Mandrill is a scalable and affordable email infrastructure service. Whether you're just getting started, have some questions, or are looking for a quick reference, we've got you covered.
  • MailGun | http://www.mailgun.com | @Mail_Gun | $20.00 | The Email Service For Developers | Easy SMTP integration and a simple, RESTful API abstracts away the messy details of email. Scale quickly, whether you need to send 10 or 10 million emails.
  • AWS SES
  • SendGrid | http://sendgrid.com | @SendGrid | $9.95/mo - $399.95 | Email Delivery. Simplified. | SendGrid delivers billions of emails for companies of all sizes every month. Select the package that best fits with your sending volume, set-up your account, and let SendGrid take care of the rest!
  • CloudSMTP | http://www.cloudsmtp.com | @cloudsmtp | | SMTP in the cloud |
  • CritSend | http://www.critsend.com | @critsend | $50/mo - $3000/Mo | The Best SMTP Relay for Developers | Use the most reliable infrastructure for your transactional and bulk emails. It only takes 5 minutes to setup Critsend and start enjoying fast delivery time and automatic scalability.
  • Postage | http://postageapp.com | @postagebird | $9/mo - $399/mo | The easier way to send email from web apps | ostageApp helps design, send, and analyze emails within minutes.

Other APIs

  • Filepicker | http://www.filepicker.io | @FilePicker | $19/mo - $499/mo | Easy, Powerful File Uploads | Connect, Store, and Process any file from anywhere on the Internet
  • Twilio | http://www.twilio.com/ | @twilio | $1/mo - $400/mo | Communications power business. Twillo powers communications. | We are changing communications forever by empowering software people to build the future of our modern communications apps.
  • Zapier | https://zapier.com/ | @#!/zapier | $99/mo - $15/mo | Superpowers to get your work done. | A Zap is a link between two apps (a "trigger" and an "action"). Zaps run automatically in the background every few minutes to move and manage data on your behalf. Only live Zaps count against your limit — you can have as many paused and unfinished Zaps as you'd like. For example, one Zap might be "Send me an SMS every time I get a new email".
  • BlockScore
  • Open Exchange Rates | https://openexchangerates.org/ | | $12/mo - $97/mo | Real-time exchange rates & currency conversion JSON API | A simple and easy-to-integrate exchange rates API in JSON format, with HTTPS and JSONP support, with examples, guides and full documentation.

Site Search

  • Elasticsearch | http://www.elasticsearch.org/ | @elasticsearch | | an end-to-end search and analytics platform. infinitely versatile. | By combining the massively popular Elasticsearch, Logstash and Kibana we have created an end-to-end stack that delivers actionable insights in real-time from almost any type of structured and unstructured data source. Built and supported by the engineers behind each of these open source products, the Elasticsearch ELK stack makes searching and analyzing data easier than ever before.
  • Algolia | http://www.algolia.com/ | @Algolia | $49/mo - $449/mo | Build Realtime Search | Algolia is a fully hosted search service, available as a REST API. API clients are also available for all major frameworks, platforms and languages.
  • Apache Solr | http://lucene.apache.org/solr/ - an open source search platform, based and co-released with Apache Lucene. SiLK provides analytics and log management on top of Solr.

Email Marketing

  • Customer.io | http://customer.io/ | | $50/mo - $1250/Mo | Send email based on what people do or don't do in your app | Customer.io lets you send newsletters to segments of customers using data from your site.
  • Vero | https://www.getvero.com/ | @veroapp | $99/mo | Send emails based on what your customers do | Vero makes it easy to create segments of customers based on the attributes you capture (e.g. age, location, gender) and the actions your customers take (e.g. logged in, used feature x, checked out, etc.).
  • MailChimp
  • Campaign Monitor | http://www.campaignmonitor.com/ | @ | $9/mo - $699/mo | CAMPUnbounce Feature Tour |

Email Collection/Landing Page Apps

  • Launchrock | http://launchrock.com | @launchrock | $49/mo - $199/mo | | Even if you know how to code a web page with HTML, you'll love how much faster it is with our landing page builder. Load up your logo and graphic assets, set up a few base colors from your brand palette and publish away.
  • Unbounce | http://unbounce.com | @unbounce | $49/mo - $199/mo | | Unbounce empowers marketers to act independently from technical teams, improving their efficiency and their ability to generate sales. Produce high-converting landing pages without dealing with I.T. bottlenecks. See how Unbounce can enhance your campaigns and maximize your marketing spend.
  • KickoffLabs | http://www.kickofflabs.com | @kickofflabs | $29/mo - $99/mo | Stop building landing pages. Start building smarter campaigns. | Send customers to a tailored page that speaks to them. Keep them engaged with signup-forms, newsletters and – best of all – a very cool, unique REWARD system for customer referrals.
  • Launch Effect | http://launcheffectapp.com | @#!/LaunchEffect | $35/mo- $65/mo | A WORDPRESS THEME FOR VIRAL LAUNCHES | Launch Effect is a free responsive one-page WordPress theme that lets you create a viral campaign in minutes
  • Prefinery | https://www.prefinery.com | @prefinery | $19/mo- $399/mo | Stress-free Beta Invitation and Management | Prefinery is beta invitations & management for serious product launches. You need more than just a landing page -- outsource your beta to Prefinery!
  • LaunchGator | http://launch.deskgator.com | @fizzysoftware | | Create a Viral Launching Soon page | Create awesome coming soon pages for your upcoming website. Log In and add your website information. Add custom colors and backgrounds that highlight your service.

CRM/Sales Tools

  • Salesforce | http://www.salesforce.com | @salesforce | | TRANSFORM CONSUMERS INTO CUSTOMERS ACROSS ALL DIGITAL CHANNELS. | The ExactTarget Marketing Cloud, built on the Salesforce1 Platform, allows marketers to create 1:1 campaigns like never before. So you can combine traditional digital channels like email, mobile, social, and the web with any conceivable IP-addressable product to turn consumers into customers.
  • RelateIQ | https://www.relateiq.com | @relateiq | $49/mo- $99/mo | Goodbye, Relationship Management. Hello, Relationship Intelligence. | RelateIQ automates, simplifies, and deepens the way you engage with professional relationships. Whether you are managing a sales pipeline or tracking deals to closure, RelateIQ provides tools and insights to increase your effectiveness. It automatically tracks and analyzes the day-to-day interactions that drive relationships in business development, sales, and more, using data and algorithms to make you better at your job.
  • SugarCRM | http://www.sugarcrm.com | @sugarcrm | $35/mo- $150/mo | Sugar's open, flexible platform easily solves real business problems. From automating sales, marketing and customer support to creating a custom CRM application, we've got you covered. | By placing the individual at the center of its solution, SugarCRM puts the "i" in CRM and empowers every customer-facing individual to create extraordinary customer relationships.
  • Insight.ly | http://www.insightly.com/Home/Index005 | @insightlyapp | $7/mo | Small Business CRM | Manage contacts, organizations, partners, vendors and suppliers. See everything from background, email history, events, projects or opportunities
  • Close.io | http://close.io | @closeio | $59/mo- $299/mo | Sales Communication Platform | Close.io automatically logs sent and received emails with your leads. You can send/receive emails painlessly from Close.io. Or, by entering your IMAP and SMTP mail settings, Close.io can track emails that you send from Gmail or any email client.
  • Streak | http://www.streak.com/ | @streak | | Manage email support inside Gmail | Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline. When a new email comes in, you'll have all the context you need.
  • Base | http://getbase.com | @getbase | $15/mo- $125/mo | The Sales and CRM Software Your Team Will Actually Use | Base is designed to significantly boost your team’s sales productivity and give you the core sales tools you need to grow your business.Your leads come from a variety of sources. Lead management in Base helps you organize leads and assign them to the right sales reps so they can be followed up on and qualified quickly. After being qualified, convert a lead in Base and all of the contact information you have about your lead is transferred your new customer contact card. Optionally, you can specify follow up tasks and even create a deal at the same time.
  • Pipedrive | https://www.pipedrive.com/en/home/quotes | | $9/ mo | Pipeline software that gets you organized. | Pipedrive is built for salespeople who need to put in serious effort to turn leads into sales. It helps to organize the work and spend less time on admin. [See more CRMs](https://github.com/cjbarber/best-crm-for-startups

Social Media Marketing

  • Buffer | https://bufferapp.com | @buffer | $10/mo | Buffer is the easiest way to publish on social media | Buffer helps you share to Twitter, Facebook and more. 
  • HootSuite | https://hootsuite.com | @HootSuite | $8.99/mo | Add speed and agility to your social media strategy | From one dashboard you’ll schedule Tweets and Facebook posts, monitor conversations, and more. When you need to prove your social ROI, quickly create and customize ready-to-present analytics reports.
  • Claim.io | http://claim.io/welcome | @claimio | $189/mo- $499/mo | | Owning your name on 300 Social media sites not only makes it easier for people to find you or your business online - it also works as a "social media identity insurance", protecting you from name squatting and identity fraud, minimizing risk to your brand.
  • Exacttarget Marketing Cloud/Buddy Media | http://www.salesforcemarketingcloud.com/ | @marketingcloud | | Bringing you closer to your social customers with an integrated social content solution. | Run integrated campaigns across Facebook, Twitter, YouTube and your websites Increase fans, followers and advocates. Publish engaging and interactive social apps. Easily create landing pages and microsites and extend social to your websites. Understand engagement trends, demographics, conversions and business metrics with powerful analytics.
  • Sprout Social | http://sproutsocial.com/ | @sproutsocial | $59/mo- $1500/mo | Powerful Social Media Software | Sprout lets you post messages on Facebook, Twitter, Google+ and LinkedIn simultaneously from one easy-to-use message composition tool. Shorten links, attach photos, target your audience on Facebook, customize your posts and much more.

Naming

  • Trademarkia | http://www.trademarkia.com/ | @trademarkia | | Trademarkia is one of the largest trademark search engines in the world. | LegalForce's network of licensed patent attorneys and agents have filed hundreds of patent applications for companies of every size.

Space Rental

  • 42Floors | http://42floors.com/ | @42floors | | The Best Place to Find Office & Commercial Space Rentals | We're gathering listing data from everyone in the market. Even including off-market listings that landlords haven't yet posted on 42Floors.com or anywhere else.
  • Liquidspace | https://liquidspace.com/ | @LiquidSpace | | Optimize Real Estate for Your Enterprise | Whether planning ahead or booking on the fly, find and reserve a great place to work. Rent professional conference and meeting rooms, private offices, or coworking spaces daily or hourly.

Community Tools

  • Discourse | http://www.discourse.org/ | @discourse | | Ready for a new discussion platform? | scussion software is a group of people interested in a common topic who are willing to type paragraphs to each other on a web page.

Personal Productivity

  • Do.com

Prototyping/Mockups

  • Keynote | http://www.apple.com/in/mac/keynote/ | @keynote | $19.99 | | Easily create gorgeous presentations with the all-new Keynote, featuring powerful yet easy-to-use tools and dazzling effects that will make you a very hard act to follow.
  • OmniGraffle | http://www.omnigroup.com/omniGraffle | @omniGraffle | $99.99 | Diagramming Worth a Thousand Words | Need a diagram, process chart, quick page-layout, website wireframe or graphic design? OmniGraffle can help you make eye-popping graphic documents quickly by keeping lines connected to shapes even when they're moved, providing powerful styling tools, and magically organizing diagrams with just one click. Whether you need a quick 
  • moqups | https://moqups.com/ | @moqups | $9/mo- $39/mo | Moqups is a nifty HTML5 App used to create wireframes, mockups or UI concepts, prototypes depending on how you like to call them. | The most stunning HTML5 app for creating resolution-independent SVG mockups & wireframes for your next project.
  • Balsamiq | http://balsamiq.com/ | Life's too short for bad software! | Balsamiq Mockups is a rapid wireframing tool that helps you Work Faster & Smarter. It reproduces the experience of sketching on a whiteboard, but using a computer.
  • POP - PrototypeOnPaper | https://popapp.in/ | Free iPhone prototype app, turn back of napkin sketches into prototypes

Content Creation/Infographics

  • Visual.ly | http://visual.ly/ | @Visually | $195/mo- $994/mo | ORIGINAL VISUAL CONTENT FOR BRANDS | We only work with the best creative talent available. Thousands of designers, journalists, animators and developers are standing by to help you achieve your goals and take your project to the next level.

Customer Feedback/Surveys

  • PickFu | http://www.pickfu.com/ | @pickfu | $20/mo- $299/mo | REAL CONSUMER FEEDBACK IN MINUTES | PickFu is a tool that provides instant, unbiased and insightful public opinion on questions that you care about.

Sales

  • ElasticSales | https://elasticsales.com/ | @elasticsales | | Sales as a service | We provide companies a scalable sales team on demand. You can manage your entire sales force via the cloud and get analytics and metrics in real-time. We have the best sales reps in technology and have a powerful operational process to onboarding highly technical products and platforms and scaling their revenue quickly.

Data

  • Factual | http://www.factual.com/ | @Factual | | GLOBAL DATA. LOCAL CONTEXT. | Factual’s location platform enriches mobile location signals with definitive global data, enabling personalized and contextually relevant mobile experiences. Built from billions of inputs, the data is constantly updated by Factual’s real-time data stack.

Database

  • Titan | http://thinkaurelius.com/ | Distributed Graph Database | Titan is a scalable graph database optimized for storing and querying graphs containing hundreds of billions of vertices and edges distributed across a multi-machine cluster. Titan is a transactional database that can support thousands of concurrent users executing complex graph traversals.
  • Tinkerpop | http://www.tinkerpop.com/ | Open source software products in the graph space. |
  • Bulbs | http://bulbflow.com
  • Datomic | http://datomic.com | @datomic_team | $16000/mo | The fully transactional, cloud-ready, immutable database. | Immutable data means strong consistency combined with horizontal read scalability, plus built-in caching. Datomic is a distributed database designed to enable scalable, flexible and intelligent applications, running on next-generation cloud architectures.

Log Monitoring

Accounting/Invoicing

  • Harvest | http://www.getharvest.com/ | @harvest | $12/mo- $99/mo | Time Tracking Made Easy | Time tracking is simple and lightning fast with Harvest. Set up takes seconds, and there’s nothing to install. We’ve simplified the timesheet and timesheets approval process so you can stay focused on work.
  • Ballpark | http://www.getballpark.com/ | | $12/mo- $99/mo | Stop sending your clients ugly paper invoices. Go paperless today, with Ballpark. | Our beautiful, web-based invoices and estimates make it easier than ever to get paid and discuss projects with your clients and colleagues.
  • PaySimple | http://paysimple.com/ | @PaySimple | $34.95/mo | Simplify how you bill and collect | PaySimple is an industry-leading provider of payment management solutions. PaySimple simplifies billing and collection processes by enabling you to bill, collect and deposit all of your payments automatically. Our customized, secure ASP solution includes auto-recurring billing, electronic check processing, direct debit and credit card processing at some of the lowest rates available.
  • AcceptPay | http://acceptpay.com
  • FreshBooks | http://www.freshbooks.com/ | @freshbooks | $19.95/mo- $39.95/mo | Accounting Made for You, the Non-Accountant | FreshBooks is simple and intuitive, so accounting isn't intimidating. Plus you can talk to a real, live person anytime you have a question, 9am-6pm EDT, Mon-Fri.
  • FreeAgent | http://www.freeagent.com/ | @freeagent | US $20 /mo | Accounting software trusted by over 35,000 freelancers and small businesses | Reconcile money in and out of the business via your electronic bank statements and build monthly balance charts.
  • Blinksale | http://www.blinksale.com/ | @blinksale | $15.00 | INTRODUCING BLINKSALE UNLIMITED. ONE PLAN. ONE PRICE. UNLIMITED EVERYTHING. | Blinksale makes you look your best. With over a dozen invoice designs & thank you notes, you’re sure to put your best foot forward. Every time.
  • Cashboard | http://cashboardapp.com/ | @cashboard | $8.25/mo- $250/mo | FREELANCE TIME TRACKING & INVOICE SOFTWARE TRUSTED BY THOUSANDS, WORLDWIDE | Cashboard is the tool we designed to remedy that situation. It works for our software consultancy and we think it’ll work for you too. We launched Cashboard in Spring of 2007after many sleepless nights of hard work. It was the first solution to combine estimates, invoices, time tracking, and online payments into one tool.
  • Paydirt | https://paydirtapp.com/ | @paydirtapp | $8/mo- $149/mo | Smart Time Tracking Easier Invoicing Online Payments | In Paydirt, you can start a timer from any page in one click. No fiddly menus. No navigating around. Just a start button for each task.

Income Analytics

Payments, Billing & Downloads

  • PayPal | https://www.paypal.com | @PayPal | PayPal is an international e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders
  • Gumroad | https://gumroad.com | @gumroad | | See higher conversion, lower fees, and more customer control. Sell films directly to your viewers. | Creating digital products is hard, selling them shouldn't be. We let you start selling downloads in seconds.
  • FetchApp | http://www.fetchapp.com/ | @fetchapp | $5/mo- $500/mo | The Simpler way to Fetch. | Simply put, FetchApp allows you to sell and digitally delivery downloadable goods
  • Chargify | http://chargify.com/ | @chargify | $459/mo- $65/mo | Easily Manage Your Recurring Revenue Business | Customers sign up, make payments, use coupons, upgrade... You bill one-time & recurring fees using whatever pricing model you need, charge cards, send invoices & reminders, etc.
  • Recurly | https://recurly.com/ | @Recurly | $99/mo- $259/mo | Subscription Billing Automation | As the leading recurring billing platform, Recurly ensures setup is easy, integrations are quick, and our service scales with the needs of your business. With Recurly you'll be ready to accept payments and focus on growing your sales in no time.
  • ChargeBee | http://chargebee.com/ | @chargebee | $49/mo- $249/mo | ChargeBee is an easy to use recurring billing and invoicing solution for online businesses

Billing & Payment Processing

  • Braintree | https://www.braintreepayments.com | @braintree | | Accept payments in your app or website | Braintree handles transactions for some of the fastest growing mobile companies like Uber, Airbnb, HotelTonight and Fab. With native, easy-to-follow SDKs for iOS, Android and Windows Phone you can quickly add native payments to your app.
  • Balanced Payements | https://www.balancedpayments.com/ | @balanced | | Pay sellers, campaign organizers and service providers | For stand-alone payouts, crowdfunding platforms, or online businesses connecting buyers and sellers
  • Dwolla | https://www.dwolla.com/ | @dwolla | 25¢ per transaction | The best way to move money. | Dwolla, Inc. is an agent of Veridian Credit Union and all funds associated with your account in the Dwolla network are held in a pooled account at Veridian Credit Union. These funds are not eligible for individual insurance, and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union.
  • Stripe | http://stripe.com | @stripe | 2.9% + 30¢ per successful charge. | Feature-packed payments | No need to design payment forms from scratch. Stripe Checkout offers a beautiful, customizable payment flow that works great across desktop and mobile. When you use Checkout, you’re always up-to-date, with no extra code required.
  • Pin | http://pin.net.au | @pin_payments | 2.9% + 30¢ per successful charge. | Payments, Rebooted. | Accepting credit card payments from a global audience typically requires a merchant acount. The process of establishing a merchant account for each currency can be too difficult and costly for small businesses.
  • PayMill | http://paymill.com | @Paymill | 0.28 € - 0.25 € | Online payments made easy | Make payments personal by customising the checkout according to the flow of your website
  • Recurly | http://recurly.com | @Recurly | $99/mo - $299/mo | Subscription Billing Automation | As the leading recurring billing platform, Recurly ensures setup is easy, integrations are quick, and our service scales with the needs of your business. With Recurly you'll be ready to accept payments and focus on growing your sales in no time.
  • Chargify | http://chargify.com/ | @chargify | $459/mo- $65/mo | Easily Manage Your Recurring Revenue Business | Customers sign up, make payments, use coupons, upgrade... You bill one-time & recurring fees using whatever pricing model you need, charge cards, send invoices & reminders, etc.
  • Spreedly | http://spreedly.com | @spreedly | $150/mo- $1500/mo | Payments as a Platform | One of Spreedly's major benefits is reaching a large number of merchant accounts by working across multiple payment gateways. As a direct merchant you can transact globally but deposit funds in unique merchant accounts based on geographic or other business rules. As a SaaS platform you can support the unique merchant accounts of your individual customers. A payment gateway token is your way to indicate to us which unique merchant account this particular transaction will go against. Each unique merchant account = one unique payment gateway token.
  • Spreedly Core | https://core.spreedly.com | @spreedly | $150/mo- $1500/mo | Payments as a Platform | One of Spreedly's major benefits is reaching a large number of merchant accounts by working across multiple payment gateways. As a direct merchant you can transact globally but deposit funds in unique merchant accounts based on geographic or other business rules. As a SaaS platform you can support the unique merchant accounts of your individual customers. A payment gateway token is your way to indicate to us which unique merchant account this particular transaction will go against. Each unique merchant account = one unique payment gateway token.

Banking

Phone/PBX/SMS

Recommendation Systems

System Monitoring

Search

Security

Shipping

Support/Help Desk

User Feedback

Designers

Notes

Group Communication/Chat Tools

Remote Collaboration

DNS

  • DynDNS

Status Blogs/User Alerts

Forms

  • Wufoo
  • Google Forms

Source Code Hosting

  • BitBucket
  • Unfuddle
  • GitHub

Design Collaboration

PaaS

VPS

  • Linode |

Heroku Tools

  • Hirefire |

AWS Tools

  • Ylastic |

Database-aaS

Backend-aaS

WebSockets-aaS

Hadoop-aaS

Ops Alerts and Scheduling

  • PagerDuty |

Accounting

  • inDinero
  • Xero |

Video Hosting

Knowledge Tracking/Wiki

Offsite Backups

  • Tarsnap |

Personal Machine Backups

  • Crashplan
  • Arq + S3/Glacier |

Remote Workers

Deployment

SEO Tools

API Builder

  • Deployd

Password Management

Sources of Clicks/Ad Platforms

Next Steps

Star the repo to help ensure it is maintained.

Follow me on Twitter, I like making/tweeting about the things that make it easier to find the best tools (for SaaS and more).

Issue a pull request or edit on Prose

If you'd like to issue a PR to add your own tool, I will merge it ASAP if you include one other fix/bit of maintenance to the repo, to help keep it updated.