Issue postmortem template for incident response documentation
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README.md

README.md

Issue postmortem template

Title: Short title within 50 characters.

Status: Diagnosis complete; treatment in progress.

Contacts: X (x@example.com), X (x@example.com)

Updated: YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00

Summary

Issue: Summarize the issue in one sentence.

Impact: Summarize the impact in one sentence.

Participants: Summarize the partipants in one sentence.

Symptoms: Summarize the symptoms in one sentence.

Diagnosis: Summarize the diagnosis in one sentence.

Treatments: Summarize the treatments in one sentence.

Retrospectives: Summarize the retrospectives in one sentence.

Participants

Contacts:

Discoverers:

Responders:

Users:

Participants RACIO

Responsible:

Accountable:

Consultable:

Informable:

Omittable:

History

Start time: YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00

Stop time: YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00

Duration: HH:MM:SS.NNNNNNNNN

Detect time: YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00

Duration undetected: HH:MM:SS.NNNNNNNNN

Duration unresolved: HH:MM:SS.NNNNNNNNN

Timeline:

  • YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00 Start

  • YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00 Detect

  • YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00 Notify x@example.com via pager

  • YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00 Fix

  • YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00 Verify

  • YYYY-MM-DDTHH:MM:SS.NNNNNNNNN+00:00 Stop

Chart

Causes:

  • Item

  • Item

Symptoms:

  • Item

  • Item

Detections:

  • Item

  • Item

Diagnoses:

  • Item

  • Item

Triggers:

  • Item

  • Item

Treatments:

  • List any action items, any to do items, any mitigations, any preventative measures, any new monitoring, etc.

  • Item

Retrospectives

What went well:

  • Item

  • Item

What went wrong:

  • Item

  • Item

What was lucky:

  • Item

  • Item

What was unlucky:

  • Item

  • Item

RAID

Risks:

  • Item

  • Item

Assumptions:

  • Item

  • Item

Issues:

  • Item

  • Item

Dependencies:

  • Item

  • Item