Settings (Einstellungen) Error

[IGLO70]

Wenn ich versuche die Einstellungen zu öffnen, kommt dieser Fehler

Describe the bug
A clear and concise description of what the bug is.

To Reproduce
Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error
5. Please include a code sample if required to reproduce the bug

Expected behavior
A clear and concise description of what you expected to happen.

Screenshots
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Frequency of bug
Please provide some info on how frequently the bug occurs. Is it every time you carry out the steps in 'To Reproduce' - if not, please try and estimate a % of the time the bug occurs. If you cannot provide specific steps to reproduce the problem, can you say roughly how many times the bug occurs over a time period e.g. "a couple of times per day".

Context
Please add any other context about the problem here. For example:

• If you use VBE_Extras on multiple devices, does the bug occur on all of them?
• Do you have any other VBE Add-Ins installed and loaded at the same time as VBE_Extras?
• Do you use an 'Office display language' other than English?
• Do you have multiple versions of Office installed?
• Anything else you think might be relevant ... if you're not sure, far better to mention it!

Logs
If you experienced an error/exception while VBE_Extras was running, please attach the logs. You can get these in a .zip file, in VBE_Extras, in the main menu go to 'Settings' then 'App' then click on 'Zip the logs'

Please complete the following information:
... if you have access to VBE_Extras, in the main menu go to 'Settings' then 'App' then click on 'Copy app info' ... you can then paste this information here

• OS: (e.g. Windows 10)
• Host application: (e.g. Microsoft Excel)
• Host application version: (e.g. 2019, 365)
• Host application bitness, if known: (e.g. 32 bit, 64 bit)
• VBE_Extras version: (e.g. 1.0.0.0)

[john-tvh]

Hi, thanks for raising this issue. Can you advise how frequently the problem occurs? Is it every time you open the Settings or only occasionally (please provide some info on how often)?

Does the problem occur with all dialogs or only some of them? For example, if you select Extras > Goto > Module, does the "Modules" dialog have a similar error?

To help me diagnose the problem, I will need a copy of the 'log' files which should be here "C:\Users%username%\AppData\Local\VBE_Extras\logging" where "%username%" is your username ... please create a Zip file of the 'logging' folder and attach here.

Can you also advise:

OS: (e.g. Windows 10)
Host application: (e.g. Microsoft Excel)
Host application version: (e.g. 2019, 365)
Host application bitness, if known: (e.g. 32 bit, 64 bit)
VBE_Extras version: (e.g. 1.0.0.0)
If you use VBE_Extras on multiple devices, does the bug occur on all of them?
Do you have any other VBE Add-Ins installed and loaded at the same time as VBE_Extras?
Do you use an 'Office display language' other than English? If so, which one (or list if multiple)?
Do you have multiple versions of Office installed?
Anything else you think might be relevant ... if you're not sure, far better to mention it!

Finally, assuming you have Excel installed on your device, can you enter this formula into a blank cell and format that cell using Font "Microsoft Sans Serif"

=UNICHAR(128712)

... what do you see in the cell? It should be a small "i" surrounded by a circle.

[IGLO70]

Thank you for your quick answer. Sorry, my English is not so good. I am from Austria and Windows and Office is in German. The error occurs always when I try to open the settings. The log files and some test you can find in the attachments. I hope you can find the error. I paid for the license yesterday, but if this error keeps coming up, I unfortunately have to cancel the purchase. Best greetings Ignaz Lorenz Von: John ***@***.***> Gesendet: Freitag, 3. Jänner 2025 10:18 An: john-tvh/VBE_Extras ***@***.***> Cc: IGLO70 ***@***.***>; Author ***@***.***> Betreff: Re: [john-tvh/VBE_Extras] Einstellungen Error (Issue #26) Hi, thanks for raising this issue. Can you advise how frequently the problem occurs? Is it every time you open the Settings or only occasionally (please provide some info on how often)? Does the problem occur with all dialogs or only some of them? For example, if you select Extras > Goto > Module, does the "Modules" dialog have a similar error? To help me diagnose the problem, I will need a copy of the 'log' files which should be here "C:\Users%username%\AppData\Local\VBE_Extras\logging" where "%username%" is your username ... please create a Zip file of the 'logging' folder and attach here. Can you also advise: OS: (e.g. Windows 10) Host application: (e.g. Microsoft Excel) Host application version: (e.g. 2019, 365) Host application bitness, if known: (e.g. 32 bit, 64 bit) VBE_Extras version: (e.g. 1.0.0.0) If you use VBE_Extras on multiple devices, does the bug occur on all of them? Do you have any other VBE Add-Ins installed and loaded at the same time as VBE_Extras? Do you use an 'Office display language' other than English? If so, which one (or list if multiple)? Do you have multiple versions of Office installed? Anything else you think might be relevant ... if you're not sure, far better to mention it! Finally, assuming you have Excel installed on your device, can you enter this formula into a blank cell and format that cell using Font "Microsoft Sans Serif" =UNICHAR(128712) ... what do you see in the cell? It should be a small "i" surrounded by a circle. — Reply to this email directly, view it on GitHub <#26 (comment)> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AH3Q7BPJ63D2XEQ43XMRLSL2IZISXAVCNFSM6AAAAABUQQMYPWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRYHEYTQNBVGU> . You are receiving this because you authored the thread. <https://github.com/notifications/beacon/AH3Q7BLMRBSSWVVPETEULO32IZISXA5CNFSM6AAAAABUQQMYPWWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTUZD2K3O.gif> Message ID: ***@***.*** ***@***.***> >

[john-tvh]

Hi Ignaz, I cannot see the log files attached to the bug report. You can always email them to me directly at john@thevbahelp.com

To help me understand what is causing the problem, I will also need to know whether the problem occurs with all dialogs or only some of them? For example, if you select Extras > Goto > Module, does the "Modules" dialog have a similar error?

Can you also advise:

• Your operating system: (e.g. Windows 10)
• The host application you are using: (e.g. Microsoft Excel)
• The host application version: (e.g. 2019, 365)
• The VBE_Extras version you are using: (e.g. 1.0.0.0)
• If you use VBE_Extras on multiple devices, does the bug occur on all of them?

Finally, assuming you have Excel installed on your device, can you enter this formula into a blank cell and format that cell using Font "Microsoft Sans Serif"

=UNICHAR(128712)

... what do you see in the cell? It should be a small "i" surrounded by a circle.

[IGLO70]

I have tested =Unichar() once more in my Excel Version (German) an found the correct formular now.

logging.zip

I hope this can help you

[john-tvh]

Hi Ignaz, I am now looking into the issue and will update you asap. John

[john-tvh]

A separate user reported the same problem (by email, 21st March) as reported on this ticket. The "Microsoft Sans Serif" font was missing from their device (it shouldn't be missing as it is a "protected system font" ... but it was). They installed the font (available from https://learn.microsoft.com/en-us/typography/font-list/microsoft-sans-serif ... click the relevant version of Windows then scroll down to find the font file) and the problem was eliminated.