co:here chat

Installation

1. See requirements.txt file

Running

1. The API key is stored in COHERE_API_KEY.json. The file has this format:
   • { "API_KEY": "xxxxxxxx" }
2. A virtual environment cohere_demo was created for this project.
3. Use cohere_demo/bin/uvicorn ChatApp.main:app --reload to run the application.
4. In your browser, go to:
   • 127.0.0.1:8000/customer-chat for the customer view and
   • 127.0.0.1:8000/customer-support for the customer support view
5. Enter a conversation between a customer and customer support.
6. When either the customer or customer support leaves the conversation, a pdf file is automatically created in ChatApp/call_logs. This contains:
   • The date and time that the chat took place.
   • The customer support worker ID: This is fixed for now but can be whichever user signed into the system.
   • The customer ID. This is fixed for now but can integrate with business systems to get customer ID based on Order ID for example.
   • The duration of the chat
   • The chat sentiment [positive|negative|neutral] with associated confidence score. (This is determined using sentiment analysis and co:here Classify)
   • The chat summary (This is created using co:here Generate)
   • A full log of the chat for auditing purposes.