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Commits on Jun 11, 2009
  1. * [Worker Notifications] Added a per-worker cache for the number of u…

    …nread notifications. This allows the GUI, API and various plugins to be more efficient.
    
    * [Worker Notifications] The number of unread notifications for the current worker will now be displayed as an alert in the top right on every page. This should really help with situations where worker notifications go unnoticed by workers who never return to the 'Home' page.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 11, 2009
  2. Fixed a bug with the Fetch & Retrieve Support Center module that prev…

    …ented topic filtering from working properly.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 9, 2009
  3. * [Support Center] Fixed an issue where it's possible to get an error…

    … message on the Support Center by enabling a module from a plugin and disabling the plugin without disabling the module.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 9, 2009
  4. * [Research] [CHD-1197] A default tab is not selected upon clicking t…

    …he 'research' menu
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 9, 2009
  5. * [E-mail Notifications] [CHD-1253] Spam tickets are being forwarded

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 9, 2009
  6. Removed F&R from the core Web-API. It needs to be contributed by the …

    …F&R plugin or it causes errors when the Web-API is accessed and the F&R plugin is disabled.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 7, 2009
  7. * [Keyboard Shortcuts] [CHD-1240] Add shortcut support for the Mail->…

    …Search tab
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 7, 2009
  8. * [Mail] [CHD-947] Increase the custom ticket mask max length from 16…

    … to 32+ characters
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 7, 2009
  9. * [Workspaces] [CHD-1243] Upgrade to 4.2 breaks existing group filter

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 7, 2009
  10. * [Translations] [CHD-1232] Recent builds will not change language

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 7, 2009
  11. * [Notifications] Added DAO_WorkerEvent::getUnreadCountByWorker() to …

    …make it easier for plugins to display the number of unread notifications (assigned tickets/tasks, flagged comments/notes) for any worker.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 6, 2009
  12. * [Fetch & Retrieve] Added back Fetch & Retrieve (F&R) as an optional…

    … plugin. It adds a Configuration tab for creating topics and resources. It adds a Research tab for searching resources. It adds a Support Center module for allowing website visitors to search topics you specify in your Support Center profile. When enabled in the SC, you can also send customers to URLs like /support/resources/search?q=search+terms. If you had F&R enabled previously then your existing settings will be used.
    
    * [Support Center] Fixed a bug that prevented plugins from providing their own custom icons for the Support Center menu items.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with Jun 6, 2009
  13. Devblocks update

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 30, 2009
  14. Version tag

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 30, 2009
  15. Added .gitignore for /storage/mail and /storage/attachments

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 30, 2009
  16. * [Mail/Pile Sorter] [CHD-1237] Fixed a bug that prevented the pile s…

    …orter from working with ticket lists that used 'message content' as a criteria.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 30, 2009
  17. * [IE7] [CHD-1236] In IE7 the Mail Filtering edit window has squished…

    … 'value' fields
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 30, 2009
  18. * [Web-API] [CHD-1226] Any /search.xml actions from the Web-API will …

    …now also return attributes with the counts for 'page_results' and 'total_results'. This makes it much easier to know when there are additional pages (and how many).
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 30, 2009
  19. * [Web-API] [CHD-1227] Warnings in plugins/cerberusweb.webapi/api/App…

    ….php
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 27, 2009
  20. * [CRM] Fixed an issue where the Opportunity Tracking (CRM) plugin ha…

    …d a needless dependency on the Feedback Capture plugin.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 27, 2009
  21. * [Group Inbox Filters] [CHD-1133] Rather than being redundant, the '…

    …-add filter-' popup now uses the same filter editor as Group Config (providing all the new filter functionality). The filter editor will still show the headers for a given ticket as an example when creating a filter from a ticket list, and it will continue to apply the new filter to the rest of the list and refresh it.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 23, 2009
  22. * [E-mail Notifications] [CHD-1200] Possible to set "Assigned to (bla…

    …nk)" which can be misleading depending on intended behavior.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 23, 2009
  23. * [E-mail Notifications] [CHD-1201] "Ticket Assignment" event is not …

    …affected by criteria.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 22, 2009
  24. * [E-mail Notifications] [CHD-1221] Creating a watcher for "ticket re…

    …plies to me" is not possible
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden committed with May 22, 2009
Commits on May 22, 2009
  1. * [Login] Without a session the login code will now properly *redirec…

    …t* to '/login' which allows custom plugins (LDAP, SSO, etc) to handle the login process as expected. Previously this was just changing the current page to 'login' which didn't allow for overloading the '/login' URI or behavior.
    
    * [Platform] Tweaked the ::redirect(DevblocksHttpRequest) code to always return absolute URLs since that's expected by the HTTP "Location:" header.  Relative redirect URLs have caused minor issues in some environments.
    jstanden committed May 22, 2009
Commits on May 20, 2009
  1. * [Mail] [CHD-243] Setting time to "resume a conversation" does not s…

    …eem to re-open tickets.
    jstanden committed May 20, 2009
Commits on May 19, 2009
  1. * [Reports/Time Tracking] [CHD-1208] Fixed a usability issue with the…

    … 'Time Spent Per Worker' report where changing the worker in the dropdown didn't automatically refresh the graph as it does when date ranges are clicked.
    jstanden committed May 19, 2009
  2. [Ticket Display] [CHD-1205] Interface issues when replying to a ticke…

    …t assigned to another worker
    jstanden committed May 19, 2009
  3. * [Reports] [CHD-1206] A bug with the 'Worker History' report can all…

    …ow a potential infinite loop. (Thanks to Robert Middleswarth for finding + patching)
    jstanden committed May 19, 2009
  4. * [Parser] [CHD-1193] Fixed a silly bug in the parser for checking 'p…

    …ostmaster@' or 'mailer-daemon@' senders and always treating them as bounces.
    jstanden committed May 19, 2009
  5. * [Group Inbox Filters] [CHD-1191] Fixed a bug where 'stackable' inbo…

    …x filters weren't properly moving tickets on subsequent matching filters.
    jstanden committed May 19, 2009
  6. * [Requester History] [CHD-1176] Ticket list page numbers are reused …

    …when going from ticket to ticket
    jstanden committed May 19, 2009
  7. * [Preferences] [CHD-1167] Logging into the Helpdesk from any other U…

    …RL other than the standard /login will not set the translation or timezone preferences
    jstanden committed May 19, 2009
  8. * [Feedback Capture] [CHD-1194] If marked text contain international …

    …characters the quote is not copied when pressing "capture feedback"
    jstanden committed May 19, 2009