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branch: master

Jun 11, 2009

  1. Jeff Standen

    * [Worker Notifications] Added a per-worker cache for the number of u…

    …nread notifications. This allows the GUI, API and various plugins to be more efficient.
    
    * [Worker Notifications] The number of unread notifications for the current worker will now be displayed as an alert in the top right on every page. This should really help with situations where worker notifications go unnoticed by workers who never return to the 'Home' page.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  2. Jeff Standen

    Fixed a bug with the Fetch & Retrieve Support Center module that prev…

    …ented topic filtering from working properly.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  3. Jeff Standen

    * [Support Center] Fixed an issue where it's possible to get an error…

    … message on the Support Center by enabling a module from a plugin and disabling the plugin without disabling the module.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  4. Jeff Standen

    * [Research] [CHD-1197] A default tab is not selected upon clicking t…

    …he 'research' menu
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  5. Jeff Standen

    * [E-mail Notifications] [CHD-1253] Spam tickets are being forwarded

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  6. Jeff Standen

    Removed F&R from the core Web-API. It needs to be contributed by the …

    …F&R plugin or it causes errors when the Web-API is accessed and the F&R plugin is disabled.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  7. Jeff Standen

    * [Keyboard Shortcuts] [CHD-1240] Add shortcut support for the Mail->…

    …Search tab
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  8. Jeff Standen

    * [Mail] [CHD-947] Increase the custom ticket mask max length from 16…

    … to 32+ characters
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  9. Jeff Standen

    * [Workspaces] [CHD-1243] Upgrade to 4.2 breaks existing group filter

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  10. Jeff Standen

    * [Translations] [CHD-1232] Recent builds will not change language

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  11. Jeff Standen

    * [Notifications] Added DAO_WorkerEvent::getUnreadCountByWorker() to …

    …make it easier for plugins to display the number of unread notifications (assigned tickets/tasks, flagged comments/notes) for any worker.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  12. Jeff Standen

    * [Fetch & Retrieve] Added back Fetch & Retrieve (F&R) as an optional…

    … plugin. It adds a Configuration tab for creating topics and resources. It adds a Research tab for searching resources. It adds a Support Center module for allowing website visitors to search topics you specify in your Support Center profile. When enabled in the SC, you can also send customers to URLs like /support/resources/search?q=search+terms. If you had F&R enabled previously then your existing settings will be used.
    
    * [Support Center] Fixed a bug that prevented plugins from providing their own custom icons for the Support Center menu items.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  13. Jeff Standen

    Devblocks update

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  14. Jeff Standen

    Version tag

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  15. Jeff Standen

    Added .gitignore for /storage/mail and /storage/attachments

    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  16. Jeff Standen

    * [Mail/Pile Sorter] [CHD-1237] Fixed a bug that prevented the pile s…

    …orter from working with ticket lists that used 'message content' as a criteria.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  17. Jeff Standen

    * [IE7] [CHD-1236] In IE7 the Mail Filtering edit window has squished…

    … 'value' fields
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  18. Jeff Standen

    * [Web-API] [CHD-1226] Any /search.xml actions from the Web-API will …

    …now also return attributes with the counts for 'page_results' and 'total_results'. This makes it much easier to know when there are additional pages (and how many).
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  19. Jeff Standen

    * [Web-API] [CHD-1227] Warnings in plugins/cerberusweb.webapi/api/App…

    ….php
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  20. Jeff Standen

    * [CRM] Fixed an issue where the Opportunity Tracking (CRM) plugin ha…

    …d a needless dependency on the Feedback Capture plugin.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  21. Jeff Standen

    * [Group Inbox Filters] [CHD-1133] Rather than being redundant, the '…

    …-add filter-' popup now uses the same filter editor as Group Config (providing all the new filter functionality). The filter editor will still show the headers for a given ticket as an example when creating a filter from a ticket list, and it will continue to apply the new filter to the rest of the list and refresh it.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  22. Jeff Standen

    * [E-mail Notifications] [CHD-1200] Possible to set "Assigned to (bla…

    …nk)" which can be misleading depending on intended behavior.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  23. Jeff Standen

    * [E-mail Notifications] [CHD-1201] "Ticket Assignment" event is not …

    …affected by criteria.
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed
  24. Jeff Standen

    * [E-mail Notifications] [CHD-1221] Creating a watcher for "ticket re…

    …plies to me" is not possible
    
    Signed-off-by: Jeremy Johnstone <github@jeremyjohnstone.com>
    jstanden authored committed

May 22, 2009

  1. Jeff Standen

    * [Login] Without a session the login code will now properly *redirec…

    …t* to '/login' which allows custom plugins (LDAP, SSO, etc) to handle the login process as expected. Previously this was just changing the current page to 'login' which didn't allow for overloading the '/login' URI or behavior.
    
    * [Platform] Tweaked the ::redirect(DevblocksHttpRequest) code to always return absolute URLs since that's expected by the HTTP "Location:" header.  Relative redirect URLs have caused minor issues in some environments.
    jstanden authored

May 20, 2009

  1. Jeff Standen

    * [Mail] [CHD-243] Setting time to "resume a conversation" does not s…

    …eem to re-open tickets.
    jstanden authored

May 19, 2009

  1. Jeff Standen

    * [Reports/Time Tracking] [CHD-1208] Fixed a usability issue with the…

    … 'Time Spent Per Worker' report where changing the worker in the dropdown didn't automatically refresh the graph as it does when date ranges are clicked.
    jstanden authored
  2. Jeff Standen

    [Ticket Display] [CHD-1205] Interface issues when replying to a ticke…

    …t assigned to another worker
    jstanden authored
  3. Jeff Standen

    * [Reports] [CHD-1206] A bug with the 'Worker History' report can all…

    …ow a potential infinite loop. (Thanks to Robert Middleswarth for finding + patching)
    jstanden authored
  4. Jeff Standen

    * [Parser] [CHD-1193] Fixed a silly bug in the parser for checking 'p…

    …ostmaster@' or 'mailer-daemon@' senders and always treating them as bounces.
    jstanden authored
  5. Jeff Standen

    * [Group Inbox Filters] [CHD-1191] Fixed a bug where 'stackable' inbo…

    …x filters weren't properly moving tickets on subsequent matching filters.
    jstanden authored
  6. Jeff Standen

    * [Requester History] [CHD-1176] Ticket list page numbers are reused …

    …when going from ticket to ticket
    jstanden authored
  7. Jeff Standen

    [Sticky Notes] [CHD-1204] Cannot create new sticky notes

    jstanden authored
  8. Jeff Standen

    * [Preferences] [CHD-1167] Logging into the Helpdesk from any other U…

    …RL other than the standard /login will not set the translation or timezone preferences
    jstanden authored
  9. Jeff Standen

    * [Feedback Capture] [CHD-1194] If marked text contain international …

    …characters the quote is not copied when pressing "capture feedback"
    jstanden authored
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