ActiveNet Trainer System & W2W Project Documents
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ActiveNet Trainer
Previous Project (For Reference)
When 2 Work
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README.md

README.md

ActiveNet Trainer

City of Carlsbad: Parks & Recreation

README Last-Updated: February 15, 2017


About the Project

ActiveNet Trainer is a program designed to simplify the way new employees learn to use our Registration System. From managing customer accounts, reserving facility locations and processing lagoon permits, ActiveNet is at the center of it all.

The ActiveNet Trainer project is implemented using LITMOS training systems, and our use is handled at the domain CityofCarlsbadParksandRec.litmos.com. Users can log into our system and read documentation, complete tutorials using ActiveNet trainer tools and be tested on their learned skills. All exams are set so that you may only miss 1 (one) item per test. If you miss more than one item, you must recomplete it.

Along with the in-course tools, the stakeholders-new staff, have the ability to download the documentation for use at a later point in time - when needed.

We understand that each facility is different and partakes in different activities. To address this, we sorted classes by future employee access in the system. For example, those who work at Calavera Hills Community Center will have Course Enrollment whereas those working at the Dive-In Grille will solely have access to POS functions.

Document Types

To ensure that the documents can be edited in the future, and can be managed as tutorials instead of just presentations, we needed to ensure that they were interactive. In the original form, the tutorials were created using Omnigraffle to enable this interactivity. However, since Omnigraffle is solely a Mac® product, this is unsuitable for those who may need to edit the project in the future.

To fix this issue, all documents have been converted into Powerpoint presentations, enabling the internal bookmarking feature to work similarly to Omnigraffle.

Bookmarking is done as simply as creating an object on a page and setting the hyperlink to a page within the current document. When this object is selected, the document jumps to the set page and the user may continue. The critical feature of this, however, is to export the document to PDF form, so that users can easily view the documents as expected on a variety of machines, and paper, without losing quality. Bookmarking remains functional after export.

File Location

To be consistent with the file structure, and to reduce the amount of time used on Git, I have downloaded the latest copy into the [Community]("file://'J:\ActiveNet\ActiveNet & W2W Training Documentation'") drive on your computer. Here, you may find the last documents updated by myself and you may continue the current tasks.

Asana Project Management

In the duration of this project, we used Asana as our Project Management software. While helpful (and free), the project is no longer being updated on the site. For current status updates, please see the current Sr. Management Analyst.

Course Setup

Within LITMOS, there are several courses geared toward the below categories:

Learning Path Course Name
ActiveNet Orientation Introduction
Customers
POS
Enrollment
Facility Reservations
Cash Receipts
Lagoon Permits
Organizations
When 2 Work Introduction
Scheduling
More to Come

From these categories, the classes are broken down as such:

Learning Path Course Name
Facility Front Desk Introduction
Customers
Enrollment
Cash Receipts
Organizations
POS
Concessions Introduction
POS
Cash Receipts
Lagoon Permits Introduction
Customers
Lagoon Permits
POS
Cash Receipts