🐞 Bug Reporting

Is it a bug?

GitHub Issues are for bugs only.

Examples of things that aren’t considered bugs:

• Can’t figure out how to do something
• Having issues accessing your server
• Can’t get the server installed
• I want a new widget in my site
• If your issue falls into one of these categories, please see Getting Support

New feature requests should be posted in the right issue template named Suggestions.

It is a bug!

Before reporting a new issue

• Read the Documentation carefully all the way through.
• In case of using JungleWP Solutions, Make sure you are running the latest version. It’s very likely simply updating will resolve your issue.
• Try to narrow it down to reproducible steps. If we can reproduce it, we will be able to fix the issue a lot quicker.
• Look at all of your browser logs for errors.
• Search Google using a few different search terms.
• Search the Issues for your bug. If you find it carefully check that it is identical and give it a thumbs up, or add some additional information to the ticket if it differs. This will help give us a fuller picture.
• If you got this far then report an issue

Reporting a new issue

• Giving clear background information will help save a lot of time.

Please include the following information in order to promote effective fixing.

• Operating System / Version / Architecture (64 bit?)
• Browser type and version, including any add-ons. (e.g. AdBlocker, NoScript, etc.)
• Current solution version
• Expected behavior
• Actual behavior
• Can the bug consistently be reproduced? If so, how?
• Relevant errors and other log output
• Screen shots as necessary