Keybase continually tries to install new helper

[anthonygreen]

Every time Keybase starts it launches a dialogue box asking me to install a new helper.
The install fails every time.
Reinstalling Keybase doesn't resolve the issue
Keybase GUI Version: 2.6.2-20180920205546+0f17a92adc

[maxtaco]

Sorry about this, this really sucks! Can you do a keybase log send? That might work if you've previously installed keybase and it worked. Otherwise, one of us will reach out to you. Thank you.

[maxtaco]

@anthonygreen is this still an issue? Can you run keybase log send and we can take a look?

[jgjay]

I'm having the same issue, I've run keybase log send and my log ID was ba18fec1147d10273b2e311c

Additionally after several attempts I get this error dialog:

There was an error trying to install the helper.

exit status 1
There was an error trying to install the mountdir.

exit status 1
We were unable to load the part of Keybase that lets you access your files in your file system. You should be able to do so if you wait a few minutes and restart Keybase.

Please run `keybase log send` to report the error.

[k3ypad]

Just encountered this issue as well, log ID: c6c51fd31a1493b4ecdf441c

OSX 10.14.2

[k3ypad]

Had to reinstall but works fine after that.

[k3ypad]

... and after a while it's gone back to breaking (repeatedly prompting for helper install) - can't access files on kbfs

[maxtaco]

If you guys are seeing this issue on 2.12.5, there's a new bug that we need to fix. First check and see if groups | grep staff yields any results. If not, this workaround is tested to work:

• Add your user to the staff group:
  • sudo dseditgroup -o edit -a $(whoami) -t user staff
• Quit keybase
• Restart keybase

[k3ypad]

Workaround worked for me on 2.12.5 - thanks so much @maxtaco !

[maxtaco]

Great news, we'll get a proper fix out in the next few days

[jgjay]

Also worked for me, thanks for providing such a quick workaround. 👍

[chadpalmer]

The workaround fixed the issue for me as well. Thanks everyone!

[jorjitop]

I am getting this several times a day. When I click on Got It, I put in my Admin name and password and all seems ok . . . until a bit later when it comes up again.

[maxtaco]

@jorjitop sorry about the bug, can you keybase log send?

[jorjitop]

Where do I find log?

…

On 4 Jan 2019, 17:51 +0100, Maxwell Krohn ***@***.***>, wrote: @jorjitop sorry about the bug, can you keybase log send? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[jorjitop]

It has been sent with log ID 679079157ad396a5cb75021c

…

On 4 Jan 2019, 17:58 +0100, George Palfi ***@***.***>, wrote: Where do I find log? On 4 Jan 2019, 17:51 +0100, Maxwell Krohn ***@***.***>, wrote: > @jorjitop sorry about the bug, can you keybase log send? > — > You are receiving this because you were mentioned. > Reply to this email directly, view it on GitHub, or mute the thread.

[maxtaco]

Thanks for sending @jorjitop. Unfortunately you're stuck in an situation that you can't update out of, due to our bug. You should be able to fix it with:

sudo dseditgroup -o edit -a $(whoami) -t user admin
keybase update check
sudo dseditgroup -o edit -d $(whoami) -t user admin

That is: add yourself to the admin group, upgrade, then remove yourself. This should fix your broken upgrader. Sorry about that!