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arc hub 4k@60Hz #10

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anton48 opened this Issue Aug 30, 2017 · 14 comments

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anton48 commented Aug 30, 2017

commenting on https://deterministic.space/pascal-vs-usb-c.html:

"Arc Hub, no Ethernet, but apparently 4k @ 60Hz using Mini DisplayPort. $105 pre-order, ships early 2017"

but actually it is only support 30Hz at 4k no matter HDMI or DP (screenshot from their site below and I bought and tested one).

arc hub bourge design 2017-08-30 14-16-31

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killercup Aug 30, 2017

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Thank you! I'll update the post ASAP.

Can you use both ports, HDMI and mDP, at the same time? (I'd assume no)

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killercup commented Aug 30, 2017

Thank you! I'll update the post ASAP.

Can you use both ports, HDMI and mDP, at the same time? (I'd assume no)

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anton48 Aug 30, 2017

system (MacOS itself and switchresx) is able to detect only one display (which was connected first, no matter via DP or HDMI). however, after connecting second monitor we can see an identical copy of desktop on it (in the case of compatible resolutions) or nothing (if resolution for one monitor is not supported on another).

anton48 commented Aug 30, 2017

system (MacOS itself and switchresx) is able to detect only one display (which was connected first, no matter via DP or HDMI). however, after connecting second monitor we can see an identical copy of desktop on it (in the case of compatible resolutions) or nothing (if resolution for one monitor is not supported on another).

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Interesting. So apparently one video interface (HDMI 1.4 or DP 1.1 I guess), and two outputs.

Thanks so much for your report! :) I've updated the post.

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killercup commented Aug 30, 2017

Interesting. So apparently one video interface (HDMI 1.4 or DP 1.1 I guess), and two outputs.

Thanks so much for your report! :) I've updated the post.

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anton48 Aug 30, 2017

they claimed DP 1.4 and HDMI 1.2 inside and they claimed 4k@60Hz for DP (this is why I bought it actually!) in the past: https://web.archive.org/web/20170606200614/https://www.bourgedesign.com/arc-hub, but I guess that they finally were forced to change spec on the site to 4k@30Hz since there is a bug in the chipset/firmware. more about that here: https://www.jeffgeerling.com/blog/2017/review-arc-hub-usb-c-adapter

quote: "The second lead is with one of the firmware limitations within the chipset that is used to control power distribution among the ports on the hub. We're running tests to see if removing or partially bypassing parts of the firmware is what is needed to achieve 60hz for MacOS users"

moreover, there is a comment from someone who claims that he got 4k@60Hz :) "Works in 60Hz for me, and it is great! I am running a 2016 MacBook Pro with a Dell P2715Q 4K monitor. I am using the AmazonBasics Mini DisplayPort to DisplayPort Cable"

anton48 commented Aug 30, 2017

they claimed DP 1.4 and HDMI 1.2 inside and they claimed 4k@60Hz for DP (this is why I bought it actually!) in the past: https://web.archive.org/web/20170606200614/https://www.bourgedesign.com/arc-hub, but I guess that they finally were forced to change spec on the site to 4k@30Hz since there is a bug in the chipset/firmware. more about that here: https://www.jeffgeerling.com/blog/2017/review-arc-hub-usb-c-adapter

quote: "The second lead is with one of the firmware limitations within the chipset that is used to control power distribution among the ports on the hub. We're running tests to see if removing or partially bypassing parts of the firmware is what is needed to achieve 60hz for MacOS users"

moreover, there is a comment from someone who claims that he got 4k@60Hz :) "Works in 60Hz for me, and it is great! I am running a 2016 MacBook Pro with a Dell P2715Q 4K monitor. I am using the AmazonBasics Mini DisplayPort to DisplayPort Cable"

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killercup Aug 30, 2017

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Hah, yeah, I could've sworn that page said "60Hz" when I looked at it in January! I think it was on Plugable's blog that I read there were issues with MacBooks and TI chips' DP alternate mode, so I always assumed they had a custom chipset, or at least one that differs from what most others use. Well, apparently, this one doesn't work either… ;)

I'm pretty sure it'd need to use Thunderbolt 3 to really drive those two displays and USB3. And for that it seemed not expensive enough.

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killercup commented Aug 30, 2017

Hah, yeah, I could've sworn that page said "60Hz" when I looked at it in January! I think it was on Plugable's blog that I read there were issues with MacBooks and TI chips' DP alternate mode, so I always assumed they had a custom chipset, or at least one that differs from what most others use. Well, apparently, this one doesn't work either… ;)

I'm pretty sure it'd need to use Thunderbolt 3 to really drive those two displays and USB3. And for that it seemed not expensive enough.

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anton48 commented Sep 14, 2017

finally I got a dock which is working at 4k@60Hz just fine: https://www.kensington.com/us/us/4491/k38231ww/sd4600p-usbc-universal-dock-with-power

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killercup Sep 17, 2017

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Nice! I'll add it to the post. I assume this is only possible using Thunderbolt 3, even thogh the product page just mentions it's "Thunderbolt™ 3 compatible." 200€ is expensive relative to the 70€ I paid for the i-tech thing I have, but is a bit cheaper than the OWC and Belkin docks.

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killercup commented Sep 17, 2017

Nice! I'll add it to the post. I assume this is only possible using Thunderbolt 3, even thogh the product page just mentions it's "Thunderbolt™ 3 compatible." 200€ is expensive relative to the 70€ I paid for the i-tech thing I have, but is a bit cheaper than the OWC and Belkin docks.

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anton48 Sep 17, 2017

my current notebook has no Thunderbolt :)

anton48 commented Sep 17, 2017

my current notebook has no Thunderbolt :)

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killercup Sep 17, 2017

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Huh? What notebook do you have? Can you use the other ports at full speed while using the 4k display over DP? Did you need to install any drivers?

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killercup commented Sep 17, 2017

Huh? What notebook do you have? Can you use the other ports at full speed while using the 4k display over DP? Did you need to install any drivers?

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anton48 Sep 17, 2017

this is my notebook: http://www.everymac.com/systems/apple/macbook/specs/macbook-core-m-1.2-12-early-2015-specs.html

I can use eth and usb at the same time with 4k over DP, but not tested the speed (yet).

it is necessary to install eth driver under mac os.

anton48 commented Sep 17, 2017

this is my notebook: http://www.everymac.com/systems/apple/macbook/specs/macbook-core-m-1.2-12-early-2015-specs.html

I can use eth and usb at the same time with 4k over DP, but not tested the speed (yet).

it is necessary to install eth driver under mac os.

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killercup Sep 17, 2017

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Interesting! Thanks for testing this :)

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killercup commented Sep 17, 2017

Interesting! Thanks for testing this :)

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anton48 Sep 19, 2017

so, it looks that you are right and it is impossible to have 4k@60Hz and USB3.0 at the same time (without additional bandwidth provided by Thunderbolt3).

when I connect my HDD to the hub first and monitor via DP after that, then 4k@60 resolution is not available or even monitor not detected at all. if I connect monitor via DP first and HDD after that, then HDD detected as USB2.0 :)

macbook 2017-09-19 14-19-47

macbook 2017-09-19 14-08-21

anton48 commented Sep 19, 2017

so, it looks that you are right and it is impossible to have 4k@60Hz and USB3.0 at the same time (without additional bandwidth provided by Thunderbolt3).

when I connect my HDD to the hub first and monitor via DP after that, then 4k@60 resolution is not available or even monitor not detected at all. if I connect monitor via DP first and HDD after that, then HDD detected as USB2.0 :)

macbook 2017-09-19 14-19-47

macbook 2017-09-19 14-08-21

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killercup Sep 21, 2017

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That makes sense and confirms everything I think I knew about USB-C! :) I'll add your observations to the post.

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killercup commented Sep 21, 2017

That makes sense and confirms everything I think I knew about USB-C! :) I'll add your observations to the post.

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